Panasonic 9TGCF-292A, 9TGCF-291A Users Manual

Troubleshooting

Others (continued)

In Windows XP, security functions have been strengthened with regard to Web contents.

One of these is the “Pop-up Blocker,” which may prevent some Web pages from being

displayed.

If you have any problems with Web page displays (e.g., if a page cannot be displayed

correctly on Internet Explorer), check the contents of the message window displayed be-

low the address bar (called the “Information Bar”). The Information Bar shows the infor-

mation that has been suppressed by Internet Explorer.

• If the message “Pop-up blocked” is displayed:

Select the message, and select “Temporarily Allow Pop-ups.”

The blocked Popup will be displayed temporarily.

• If the message “This site might require the following ActiveX control...” is displayed:

1 Select the message, and select “Install ActiveX Control.”

2 Check “Name” and “Publisher” on the [Security Warning] screen, and execute the

installation.

• If you cannot find the Information Bar:

If you need to display the page, select the Web page link while pressing Ctrl . The

pop-up blocker function will be temporarily disabled.

In Windows XP, there is a function that blocks image displays in HTML e-mail messages.

To display images in HTML e-mail messages, it is necessary to access the sender’s server,

and this may cause problems in the computer.

Preventing these images from appearing can decrease the risk of attack from viruses etc.

If you need to display images, select the segment where the message “Some pictures have

been blocked?” is displayed. The images can be displayed temporarily.

If a message received in Outlook Express has contained an attachment file with an exten-

sion such as “.exe” or “.scr” (potentially unsafe files), Windows XP blocks those files.

If you need to read the files, select [Tools] - [Options] - [Security] and remove the check

mark from [Do not allow attachments to be saved or opened that could potentially be a

virus].

This message is displayed by the “Security Center” function in Windows XP.

The “Security Center” is a function that monitors the level of safety in Windows security

settings in order to operate the computer safely, for example, with regard to antivirus

measures.

It checks the following three items regularly, and displays messages until the settings are

made at an appropriate level of safety.

• Firewall: Is the Windows Firewall enabled?

• Automatic Updates: Is the automatic Windows Update function enabled?

• Virus Protection: Has antivirus software been installed, has the latest version of the

antivirus software been installed, and is the real-time search function enabled (ON)?

The message “Your computer might be at risk” is displayed by the “Security Center”

function, and does not indicate an error or malfunction. The "Security Center" function

checks the above three items to ensure that your computer can be used safely, and notifies

the user if the settings are not at an appropriate level of safety.

You can continue to use the computer even if these messages continue to be displayed, but

we recommend that you follow the procedures below to minimize damage from viruses.

1 Read the message.

2 Select

(red icon) on the taskbar.

3 The [Windows Security Center] screen will be displayed.

Select [Recommendations] in [Firewall] or [Virus Protection], or select [Turn on Auto-

matic Updates] in [Automatic Updates].

If measures are not required, [Recommendations] or [Turn on Automatic Updates] will

not be displayed.

4 Execute the appropriate measures, following the instructions in the [Recommendation]

screen.

Problem with Web page dis-

play (no display; display is

completely white; advertise-

ments, logon, and other pop-

ups are not displayed)

Images in HTML e-mail

messages are not displayed

in Outlook Express

Cannot read attachment file

in Outlook Express (cannot

save file)

The message “Your com-

puter might be at risk” is

displayed

Troubleshooting

Others (continued)

This message is displayed because the “Automatic Updates” setting in the “Security Cen-

ter” is disabled or is not set. (Settings have not been made at the time of purchase.)

“Automatic Updates” is a function that regularly checks whether high-priority update pro-

grams (security updates, etc.) have been provided to Windows Update, and automatically

installs these programs to maintain Windows in its latest condition.

You can continue using the computer even if these messages continue to be displayed, but

we recommend that “Automatic Updates” is set as [Automatic] to maintain its latest con-

dition.

1 Read the message.

2 Select (yellow icon) on the taskbar.

The [Automatic Updates] screen will be displayed.

3 Select [More Options], and set the Automatic Updates to [Automatic].

Some software applications installed after the time of purchase are not compatible with

Windows XP Service Pack 2. Refer to software maker’s homepage or other sources.

If a network-used program is not compatible, also refer to “Cannot start a network-used

program...” (

page 30)

(yellow icon) is dis-

played

Some applications do not

work properly

Dealing with Problems (Summary)

Troubleshooting

Reinstalling Software

Before Reinstallation

Preparing

• Product Recovery CD-ROM (included)

• Panasonic CD/DVD drive (optional: Confirm the latest information on optional products in catalogs, etc.)

Reinstalling

Important

Before the reinstallation procedure, remove all peripherals (except for the CD/DVD drive).

Be sure the AC adaptor is connected until the reinstallation procedure is completed.

When reinstallation procedure is performed, the contents of the hard disk will be erased. Be sure to back up any critical data on

your hard disk to another media or to an external hard disk before running the reinstallation procedure.

The reinstallation procedure will return the computer to its original condition.

Even if a hard disk backup area has been created, this backup area will be erased, and all the backed up data will be lost.

(This is not the case when Windows is reinstalled in the first partition.)

• If you have created partitions for data, the data may be erased or become corrupt as a result of the reinstallation procedure.

1 Turn off the computer and insert the CD/DVD drive into

the multimedia pocket. (

“Multimedia Pocket”)

Turn on the computer, and press F2 while [Panasonic]

boot screen is displayed.

The Setup Utility will start up.

If the password has been set, enter the Supervisor Pass-

word.

3 Write down all of the contents of the Setup Utility and

then press F9 .

At the confirmation message, select [Yes] and press

Enter .

4 Select [Boot] menu, then select [CD/DVD Drive] and

press F6 until [CD/DVD Drive] is at the top of the

[Boot] menu.

5 Place the disc number one of the recovery CDs into the

CD/DVD drive.

Press F10 .

At the confirmation message, select [Yes] and press

Enter .

The computer will restart, and this screen should appear.

---------------------------------------------------------------------

Select a number

---------------------------------------------------------------------

Reinstalling : Windo ws(R) XP Professional

1. Reinstall Windows to the whole HDD to factory default.

2. Make two partitions, for the operating system and data. And reinstall

Windows to the operating system partition.

(All existing partitions on HDD will be lost.)

3. Reinstall Windows to the first partition.

0. Cancel

---------------------------------------------------------------------

8 Press 1 to select [1. Yes, I agree to the provisions above

and wish to continue!].

This screen should appear.

When the message [The Backup function has been en-

abled. If [Recovery] or [Erase HDD] is executed, the

Backup function will be disabled, and your Backup data

will be lost.] appears, press Y .

7 Press 1 to execute [1.[Recovery]].

(You can cancel this operation by pressing 0 .)

The License Agreement screen should appear.

---------------------------------------------------------------------

Select a number

---------------------------------------------------------------------

1. [ Recovery ] Reinstall Windows.

2. [ Erase HDD ] Erase the whole data on HDD for security.

3. [ Backup ] Enable the Backup function.

0. [ Cancel ] Cancel.

---------------------------------------------------------------------

Troubleshooting

Do not interrupt the reinstallation procedure be-

fore completion, for example by turning off the

computer or pressing

Ctrl + Alt + Del , as

this may prevent Windows from starting up, or may

cause data to be lost so that the reinstallation pro-

cedure cannot be executed.

When a message appears instructing you to insert

the next CD, insert the recovery CD showing the

next number in the sequence, and then select [OK].

If the message [The media does not contain the cor-

rect file] appears, select [OK]. A message will ap-

pear instructing you to insert the next CD.

Confirm that the proper recovery CD has been in-

serted by opening the cover of the CD/DVD drive

and then close the cover, then select [OK].

CAUTION

10 At the confirmation message , press Y .

The operation of reinstallation for the hard disk starts au-

tomatically. (The operations take about 15 minutes.)

Press F9 .

At the confirmation message, select [Yes] and press

Enter . (The Setup Utility settings will return to their

default values. Even the security settings with the excep-

tion of the password(s) will return to their default val-

ues.)

15 Select [Exit] and then select [Save Current Values], then

press Enter .

At the confirmation message, select [Yes] and press

Enter .

16 Turn the computer off by sliding the power switch.

17 Perform the first-time use operation (

page 12 step 6

- page 14 step 9).

18 Run the Setup Utility and change the settings where nec-

essary.

You can change the drive letter for the CD/DVD drive or hard

disk drive by the following steps.

Drive letters can only be changed when two or more parti-

tions have been created on the hard disk drive. The name

of the C: drive cannot be changed.

We recommend that you make these changes before in-

stalling applications.

1 Select [start] - [Control Panel] - [Performance and Mainte-

nance] - [Administrative Tools] - [Computer Management].

2 Select [Disk Management] from [Storage].

3 Right click on the partition of the hard disk or the name of

the CD/DVD drive and select [Change Drive Letter and

Paths...].

4 Select [Change].

5 Select [Assign the following drive letter] and the new drive

letter, and then select [OK].

6 At the confirmation message, select [Yes].

9 Make a selection from the menu.

When selecting [2], enter the basic partition size for

the operating system installation and press

Enter .

(The data partition size is the remainder after subtract-

ing the basic partition size.)

To select [3], the initial partition size must be 6 GB or

more of the hard disk size. Reinstallation cannot be per-

formed with a small partition size.

If you select [1] or [2], the message [The Backup function

has been enabled. If [Recovery] is executed, the Backup

function will be disabled, and your Backup data will be

lost.] appears. In this case, press Y .

If the message [Computer must be rebooted in order to

execute [Recovery.]] appears, press R .

When [2] is selected, the hard disk backup func-

tion cannot be enabled because the hard disk has

been divided into partitions.

NOTE

If additional instructions are included with the computer,

be sure to read them. It may be necessary to perform

additional operations during the following procedures.

NOTE

11 After the reinstallation procedure completes, this screen

should appear.

Remove the recovery CD, and then press any key.

The computer will be shut down.

----------------------------------------------------------------

[Recovery] is complete.

Windows(R) XP Professional install wizard will start after reboot.

Please remove the Product Recovery CD-ROM, and turn off the computer.

----------------------------------------------------------------

12 Remove the CD/DVD Drive.

Turn on the computer, and press F2 while [Panasonic]

boot screen is displayed.

The Setup Utility will start up.

If the password has been set, enter the Supervisor Pass-

word.

Reinstalling Software

Appendix

LIMITED USE LICENSE A GREEMENT

THE SOFTWARE PR OGRAM(S) (“P ROGRAMS”) FURNISHED WITH THIS PANASONIC

PRODUCT (“PRODUCT”)

ARE LICENSED ONLY TO THE END-USER (“YOU”), AND MAY BE USED BY YOU ONLY IN ACCORDANCE WITH

THE LICENSE TERMS DESCRIBED BELOW. YOUR USE OF THE PR OGRAMS SHALL BE CONCLUSIVELY DEEMED

TO CONSTITUTE YOUR ACCEPTANCE OF THE TERMS OF THIS LICENSE.

Matsushita Electric Industrial Co., Ltd. (“MEI”) has de v eloped or otherwise obtained the Prog rams and hereb y licenses

their use to you. You assume sole responsibility for the selection of the Product (including the associated Progr ams) to

achieve your intended results, and for the installation, use and results obtained therefrom.

LICENSE

A. MEI hereby grants you a personal, non-transferable and non-exclusive right and license to use the Programs in

accordance with the terms and conditions stated in this Agreement. Y ou ac kno wledge that y ou are receiving only

a LIMITED LICENSE T O USE the Progr ams and related documentation and that y ou shall obtain no title, owner-

ship nor any other rights in or to the Programs and related documentation nor in or to the algorithms, concepts,

designs and ideas represented by or incorporated in the Programs and related documentation, all of which title,

ownership and rights shall remain with MEI or its suppliers.

B. You may use the Programs only on the single Product which was accompanied by the Progr ams .

C. You and your employees and agents are required to protect the confidentiality of the Programs. You may not

distribute or otherwise make the Programs or related documentation available to any third party , b y time-sharing

or otherwise, without the prior written consent of MEI.

D . You may not copy or reproduce, or permit to be copied or reproduced, the Programs or related documentation f or

any purpose, except that you ma y mak e one (1) copy of the Prog rams f or backup purposes only in support of your

use of the Programs on the single Product which was accompanied by the Programs. You shall not modify, or

attempt to modify, the Programs.

E. You may transfer the Programs and license them to another par ty only in connection with your transfer of the

single Product which was accompanied by the Programs to such other party. At the time of such a transfer , you

must also transfer all copies, whether in printed or machine readable form, of every Program, and the related

documentation, to the same party or destroy any such copies not so transferred.

F. You may not remove any cop yright, trademark or other notice or product identification from the Programs and y ou

must reproduce and include any such notice or product identification on any copy of any Program.

YOU MA Y NOT REVERSE ASSEMBLE, REVERSE COMPILE, OR MECHANICALLY OR ELECTRONICALLY TRAC E

THE PROGRAMS, OR ANY COPY THEREOF, IN WHOLE OR IN PART.

YOU MAY NOT USE, COPY, MODIFY, ALTER, OR TRANSFER THE PROGRAMS OR ANY COPY THEREOF, IN

WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THE LICENSE.

IF YOU TRANSFER POSSESSION OF ANY COPY OF ANY PROGRAM T O ANOTHER PARTY, EXCEPT AS PERMIT -

TED IN PARAGRAPH E ABOVE, YOUR LICENSE IS A UTOMATICALLY TERMINATED.

TERM

This license is effective only for so long as you own or lease the Product, unless earlier terminated. You may terminate

this license at any time by destroying, at y our e xpense, the Prog rams and related documentation together with all copies

thereof in any form. This license will also terminate effective immediately upon occurrence of the conditions therefor set

forth elsewhere in this Agreement, or if you fail to comply with any term or condition contained herein. Upon any such

termination, you agree to destroy, at your expense, the Programs and related documentation together with all copies

thereof in any form.

YOU ACKNOWLEDGE THAT Y OU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND

BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATE-

MENT OF THE AGREEMENT BETWEEN US, WHICH SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT,

ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US, RELATING TO THE SUBJECT MAT-

TER OF THIS AGREEMENT.

About Intel

software products

The enclosed software products and documentation were developed at private expense, and are provided with “RESTRICTED

RIGHTS.” Use, duplication or disclosure by the government is subject to restrictions as set forth in FAR 52.227-14 and DFARS

252.227-7013 et. seq. or its successor. The use of this product by the government constitutes acknowledgment of Intel's propri-

etary rights in the product.

Appendix

Contrat de licence d’usage limité

Le(s) logiciel(s) (les “Logiciels”) fournis avec ce produit Panasonic

(le “Produit”) sont exclusivement concédés en li-

cence à l’utilisateur ultime (“vous”), et ils ne peuvent être utilisés que conformément aux clauses contractuelles ci-

dessous. En utilisant les logiciels, v ous v ous engagez de manière définitive à respecter les termes, clauses et conditions

des présentes.

Matsushita Electric Industrial Co., Ltd. (“MEI”) a mis au point ou obtenu les Logiciels et v ous en concède l’utilisation par

les présentes. Vous assumez l’entière responsabilité du choix de ce Produit (y compris des Logiciels associés) pour

obtenir les résultats escomptés, ainsi que de l’installation, de l’utilisation et des résultats obtenus.

Licence

A. MEI vous octroie par les présentes le droit et la licence personnels, non cessibles et non exclusifs d’utiliser les

Logiciels conformément aux termes, clauses et conditions de ce contrat. Vous reconnaissez ne recevoir qu’un

droit limité d’utiliser les Logiciels et la documentation les accompagnant et vous vous engagez à n’obtenir aucun

droit de titre, propriété ni aucun autre droit vis-à-vis des Logiciels et de la documentation les accompagnant ni vis-

à-vis des algorithmes, concepts, dessins, configurations et idées représentés par ou incorporés dans les Logiciels

et la documentation les accompagnant, dont les titres, la propriété et les droits resteront tous à MEI ou à leurs

propriétaires.

B. V ous ne pouvez utiliser les Logiciels que sur le Produit unique qui est accompagné par les Logiciels.

C. Vous et vos employés ou agents êtes requis de protéger la confidentialité des Logiciels. Vous ne pouvez ni

distribuer ni mettre les Logiciels et la documentation les accompagnant à la disposition d’un tiers, par partage de

temps ou de quelque autre manière que ce soit, sans l’autorisation écrite préalable de MEI.

D. Vous ne pouv ez ni copier ni reproduire ni permettre la copie ni la reproduction des Logiciels ni de la documenta-

tion les accompagnant pour quelque fin que ce soit, à l’exception d’une (1) copie des Logiciels à des fins de

sauvegarde uniquement pour soutenir votre utilisation des Logiciels sur le Produit unique qui est accompagné par

les Logiciels. Vous ne pouvez ni modifier ni tenter de modifier les Logiciels.

E. Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu’en rapport avec votre cession

du Produit unique qui est accompagné par les Logiciels à cette autre partie. Au moment de cette cession, vous

devez céder également toutes les copies , que ce soit sous f orme imprimée ou lisible par la machine, de tous les

Logiciels ainsi que de la documentation les accompagnant, à la même partie ou détruire les copies non cédées.

F. Vous ne pouvez retirer aucune marque de droits d’auteur , marque de commerce ou autre ni aucune identification

de produit des Logiciels et vous devez reproduire et inclure toutes ces notices ou identifications de produit sur

toutes les copies des Logiciels.

V ous ne pouv ez assembler en sens in verse , compiler en sens in verse ni retr acer les Logiciels ni aucune de leurs copies,

de façon électronique ou mécanique, en tout ou en partie.

V ous ne pouvez utiliser, copier , modifier, altérer ni céder les Logiciels ni aucune de leurs copies, en tout ou en partie, à

l’exception de ce qui est expressément stipulé dans ce contrat.

Si vous cédez la possession de toute copie ou de tout Logiciel à une autre partie, à l’exception de ce qui est autorisé au

paragraphe E ci-dessus, votre licence est automatiquement résiliée .

Termes, clauses et conditions

Cette licence n’est effective que pour la durée de possession ou de crédit-bail du Produit, à moins d’une résiliation

antérieure. V ous pouv ez résilier cette licence à tout moment en détruisant, à v os frais , les Logiciels et la documentation

les accompagnant avec toutes leurs copies, sous quelque f orme que ce soit. Cette licence sera également résiliée , av ec

application immédiate, si les conditions de résiliation définies ailleurs dans ce contrat se sont réalisées ou si vous ne

respectez pas les termes, clauses et conditions qui y sont contenues. Au moment de la résiliation, vous acceptez de

détruire, à vos frais, les Logiciels et la documentation les accompagnant a vec toutes leurs copies, sous quelque forme

que ce soit.

Vous reconnaissez avoir lu ce contrat, en avoir compris toute la substance et avoir accepté de respecter ses termes,

clauses et conditions. Vous reconnaissez en outre qu’ils sont la description complète et exclusiv e du contrat conclu entre

nous, contrat qui remplace et annule toute proposition ou contrat précédent, écrit ou oral, et toute autre communication

entre nous, relativement à l’objet du présent contrat.

+ 12 hidden pages