Panasonic 9TAWX CH450 Users Manual
Operating Instructions
All-In-One HeadseW
Model No. WX-CH450
English
Français
Before attempting to connect or operate this product,
please read these instructions carefully and save this manual for future use. No model number suffix is shown in this Operating Instructions.
ENGLISH VERSION
Safety precautions
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
The available scientific evidence does not show that any health problems are associated with using low power wireless devices. There is no proof, however, that these low power wireless devices are absolutely safe. Low power Wireless devices emit low levels of radio frequency energy (RF) in the microwave range while being used. Whereas high levels of RF can produce health effects (by heating tissue), exposure of low-level RF that does not produce heating effects causes no known adverse health effects. Many studies of low-level RF exposures have not found any biological effects. Some studies have suggested that some biological effects might occur, but such findings have not been confirmed by additional research. WX-CH450 has been tested and found to comply with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device.
WARNING:
p To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
p The apparatus should not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, should be placed on the apparatus.
p All work related to the installation of this product should be made by qualified service personnel or system installers.
p The risk of hearing impairment due to exposure to excessive sound levels may be reduced by listening at lower volumes and for shorter durations.
p Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances. p This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
p MEDICAL:
Consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2.412 GHz to 2.462 GHz, and the power output level is 0.1 watts.)
Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.
p Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.
2
Safety precautions
For U.S.A.
CAUTION:
The FCC ID number for this radio equipment is listed below.
FCC ID: ACJ9TAWX-CH450
For U.S.A.
The model number and serial number of this product may be found on the surface of the unit.
You should note the model number and serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid identification in the event of theft.
Model No.
Serial No.
CAUTION:
p Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.
p These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.
p Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For Canada
ICES-003
CAN ICES-3(A)/NMB-3(A)
For Canada
RSS-Gen
p Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
A lithium-ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.
English
IMPORTANT SAFETY INSTRUCTIONS
1)Read these instructions.
2)Keep these instructions.
3)Heed all warnings.
4)Follow all instructions.
5)Do not use this apparatus near water.
6)Clean only with dry cloth.
7)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
8)Only use attachments/accessories specified by the manufacturer.
3
Contents
Safety precautions ........................................................... |
2 |
Before use ......................................................................... |
5 |
Preface ........................................................................... |
5 |
Features ......................................................................... |
5 |
System diagram ............................................................. |
5 |
Limitation of Liability ....................................................... |
6 |
Disclaimer of Warranty ................................................... |
6 |
Precautions ....................................................................... |
7 |
Major Operating Controls and Their Functions ............. |
8 |
Battery Loading & Replacement ................................... |
10 |
Installation .................................................................... |
10 |
Loading ........................................................................ |
10 |
Replacement ................................................................ |
10 |
Operating Procedures ..................................................... |
11 |
Preparations ................................................................. |
11 |
Volume adjustment ....................................................... |
12 |
Communications with Customers (TALK) ...................... |
12 |
Communications with Other Store Personnel (PAGE) ... |
12 |
Alert notification ........................................................... |
13 |
External Device Control ............................................... |
13 |
Dual lane operation ...................................................... |
13 |
Internet Telephone Service |
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(Only when this product is set to manager mode) ....... |
14 |
Communication limitations ........................................... |
14 |
Out of communication range ........................................ |
14 |
Battery .......................................................................... |
14 |
Turning off the power ................................................... |
14 |
Setting the Unit ............................................................... |
15 |
Manager Mode ............................................................. |
15 |
Canceling the Manager Mode ...................................... |
15 |
Auto-Talk-Lock setup .................................................... |
16 |
ID Registration ............................................................. |
16 |
Deletion of ID ............................................................... |
17 |
Voice Prompt language switchover .............................. |
17 |
Searching for the center module .................................. |
18 |
Initialization .................................................................. |
18 |
Maintenance .................................................................... |
19 |
Setup Procedures ........................................................... |
20 |
Switch compartment .................................................... |
20 |
DIP Switch Setup ......................................................... |
20 |
Troubleshooting .............................................................. |
21 |
Specifications ................................................................. |
22 |
Accessories .................................................................... |
23 |
Standard Accessories .................................................. |
23 |
Optional Accessories ................................................... |
23 |
4
Before use
wPreface
All-in-One Headset WX-CH450 is exclusively designed for Panasonic Wireless Communication System, which is used with drivethru menu boards, etc. This headset is equipped with the microphone, earphone as well as battery compartment and control buttons. With the built-in antennas, transmitter, and receiver, users can communicate with other store personnel and customers.
wFeatures
p This headset can be used with Center Module WX-C3010, WX-CC411, WX-CC412.
p 1.9 GHz DECT* is used with headset to prevent the interference from microwave ovens or wireless LAN used with 2.4 GHz DECT.
* Digital Enhanced Cordless Telecommunications p Manager mode
It is possible to set the manager mode to one of the headsets registered in the center module. A person using this headset has the priority of communication.
p When the Auto Talk Lock function is activated, With the Auto Talk Lock function, users can communicate with customers without holding down the button.
p When a customer approaches the menu board, this headset automatically enters the Auto Talk Lock mode. p It is possible to use voice prompt to check the settings of headset.
p When using this headset in the dual lane system, it is possible to communicate without changing the lane setting. p It is possible to select Direct Lane or A/B Lane according to dual lane layouts.
p It is possible to select the Talk-Lock or Press-To-Talk mode. p It is possible to select the Page-Lock or Press-To-Page mode.
p Headpad cushion and earphone cushion is easy to be replaced.
wSystem diagram
Product users and the Belt Pack (or the Order Taker) can communicate with each other and with customers at the menu board by connecting wirelessly to the center module.
All-in-One Headset
Center Module
AUX |
AUX |
IN |
ECHO CANCELLER |
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SP |
TALK |
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PAGE |
DNR LEVEL |
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DUAL |
LANE |
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BEEP |
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LANE |
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POS |
SELECT |
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TXREMOTE |
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INSTALL |
SYSTEM |
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POWER |
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PREV |
SETTING |
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SEL |
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SPOUTSIDE |
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NEXT |
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MIC |
SP AUX |
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BEEP |
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MIC |
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POS |
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AUDIO |
SPEED |
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OPERATIONAL |
SETTING |
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TEAM |
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BEEP |
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DAY/NIGHT |
OUTSIDE |
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ON:DAY |
SP LEVEL |
V/DET |
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ON:DAY |
OVERRIDE |
T/P |
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RELEASE |
PAGE (Communications with other store personnel)
TELEPHONE
CONTROL OUT
ID |
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REGISTRATION |
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ON |
GREETER |
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START |
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1SELECT2 |
DELAY |
REC |
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DOWNVOLUME |
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HEADSET |
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UP |
PLAYBACK |
AUXDESTINATION |
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HEADSET |
POWER
Menu Board
Microphone |
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Speaker |
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TALK |
Vehicle Detector |
(Communications with |
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customers) |
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Belt Pack |
Belt Pack |
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(or Order Taker) |
(or Order Taker) |
All-in-One Headset |
English
5
Before use
wLimitation of Liability
THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE THIRD PARTY’S RIGHT.
wDisclaimer of Warranty
IN NO EVENT SHALL Panasonic Corporation BE LIABLE TO ANY PARTY OR ANY PERSON, EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE OF THE PRODUCT, FOR THE CASES, INCLUDING BUT NOT LIMITED TO BELOW:
(1)ANY DAMAGE AND LOSS, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY, ARISING OUT OF OR RELATING TO THE PRODUCT;
(2)PERSONAL INJURY OR ANY DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLIGENT OPERATION OF THE USER;
(3)UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE PRODUCT BY THE USER;
(4)ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR DAMAGE, ARISING OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY.
6
Precautions
p This unit is for indoor use only. It cannot be used outdoors.
Avoid installation in a location where the unit will be exposed to direct sunlight for extended periods or near a cooling or heating appliance.
Otherwise, deformation, discoloration, malfunctioning and/or problems in operation may result. Operate the unit where it will not be splashed or sprayed by water.
p Handle the unit carefully. This product uses parts that may be damaged by improper handling or storage.
p Use only Battery WX-B3030.
In combination with this product, refer to Battery Charger WX-Z3040A Operating Instructions.
p Do not expose the battery to excessive heat, such as direct sunlight or fire.
p Follow the instructions of battery for care and handling.
p Use the headset with the earphone pad attached. Otherwise, voice may become distorted or you may have difficulty in hearing the voice.
p Do not use this product if you use an implanted electric medical equipment. That may cause the equipment to malfunction.
p Turn off the headset when not in use, in order to save the battery life.
p When not using for long periods of time, do not leave the battery in the unit. Be sure to remove it.
English
7
Major Operating Controls and Their Functions
Head Band and Head Pad
Adjustable to your head by sliding the head pad.
Battery Lock [EJECT]
When removing the battery, slide out the lock.
When loading a battery, insert the battery until the lock clicks.
Battery Case / Battery (Optional accessory)
Place the battery in the battery case, and then attach it to this product. (Refer to p. 10 “Battery Loading & Replacement”.)
Head Pad Cushion
Switch Compartment
Do not open the cover of this compartment. It should be opened only by qualified service personnel or system installers.
Power Button [POWER]
Pressing the button will turn the headset on.
Pressing the button again for 2 seconds or more will turn the headset off.
Earphone Pad
Microphone Boom
Adjust the microphone position to your mouth by rotating and bending the boom.
Microphone
Lane Indicator
Lights orange or green to indicate which lane is in operation.
Orange: Lane A is selected. Green: Lane B is selected.
Orange blinking: Lane A is being selected, and either the Talk or Page mode is activated.
Green blinking: Lane B is being selected, and either the Talk or Page mode is activated.
8
Power Indicator
The indicator shows the status as follows.
Green: Power is supplied and the unit is operating. Green blinking: Power is supplied and Manager mode is activated.
Red: The battery is almost exhausted. Replace the battery with a charged one.
Red blinking: An error has occurred.
Phone Button [R]
This function is activated only when this product is set to manager mode.
You can place phone calls via the center module.
Alert Button [F]
Functions vary depending on the center module to which the user is connected.
<When connected to WX-CC411, WX-CC412>
Hold down this button for 2 seconds or more to send a Security Alert to the center module.
The action taken when an Alert is sent depends on the center module setting, and can include TALK & PAGE Recording, Send E-mail, etc.
<When connected to WX-C3010>
The [F] button functions as the External Device Control Button. While it is pressed, an External Device is kept ON.
Volume Control Buttons [VOL + – ]
Pressing the buttons will increase or decrease the sound level.
Press the [+] button to increase the sound level. Each time the button is pressed, a beep notifies the user that the volume is being increased. If you try to increase the volume over the upper limit, two beeps notify the user of a prohibited action.
Press the [–] button to reduce the sound level. Each time the button is pressed, a beep notifies the user that the volume is being reduced. If you try to reduce the volume below the lower limit, two beeps notify the user of a prohibited action.
Talk 1 Button [T1]
This button controls communications with the customer. The function of this button changes depending on the DIP switch setting. (Refer to p. 20 “DIP Switch Setup”.)
)RU 'LUHFW /DQH 6HOHFW VHWXS LQ 3UHVV 7R 7DON 377 PRGH!
While the [T1] button is being pressed, you can talk with a customer at the Lane A menu board.
)RU 1RUPDO VHWXS LQ 3UHVV 7R 7DON 377 PRGH!
While the [T1] button is being pressed, you can talk with a customer at the menu board of the connected lane.
)RU 'LUHFW /DQH 6HOHFW VHWXS LQ 7DON /RFN PRGH!
When you press the [T1] button once, you can talk with a customer at the Lane A menu board. Press the button again to end the call.
)RU 1RUPDO VHWXS LQ 7DON /RFN PRGH!
When you press the [T1] button once, you can talk with a customer at the menu board of the connected lane. Press the button again to end the call.
Talk 2 / A/B Lane Selection Button [T2, A/B]
This button can be set to two functions by the DIP switch setting. (Refer to p. 20 “DIP Switch Setup”.)
[T2]
This button controls communications with the customer.
<)RU 'LUHFW /DQH 6HOHFW VHWXS LQ 3UHVV 7R 7DON 377 PRGH>
While the [T2] button is being pressed, you can talk with a customer at the Lane B menu board.
<)RU 1RUPDO VHWXS LQ 3UHVV 7R 7DON 377 PRGH>
While holding down the [T2] button, you can talk with a customer at the menu board of another lane.
<)RU 'LUHVW /DQH 6HOHFW VHWXS LQ 7DON /RFN PRGH>
When you press the [T2] button once, you can talk with a customer at the Lane B menu board. Press the button again to end the call.
<)RU 1RUPDO VHWXS LQ 7DON /RFN PRGH>
When you press the [T2] button once, you can talk with a customer at the menu board of another lane. Press the button again to end the call.
[A/B]
When WX-CC412 is used as the center module, this button switches the connection from Lane A to Lane B (or vice versa) of the dual lane.
Page Button [P]
This button controls communications with store personnel.
<When the Press-To-Page (PTP) mode is preset>
While the [P] button is held down, you can speak to store personnel.
<When the Page-Lock mode is preset>
When the [P] button is pressed, you can speak to the store personnel until you press the button a second time.
English
9
Battery Loading & Replacement
Notes
p Refer to operating instructions included with the battery and battery charger. p Be sure to prepare a fully charged battery.
p It is recommended to replace the battery when the power indicator of this product turns red and the voice message “Battery low” is heard from the earphone.
wInstallation
Insert the battery in the battery case as shown in the figure to the right. |
Battery Case |
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Note |
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p When inserting the battery, make sure that the terminals |
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are correctly directed. |
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Battery
Terminals
wLoading
Install the battery as shown in the figure to the right.
Insert the battery until the lock clicks.
Battery Case 
wReplacement
Slide the battery lock as shown in the figure to the right.
Remove the battery.
Battery Lock
10
Operating Procedures
wPreparations
Prior to operating the headset, confirm that the system setup for the headset, center module, and other devices has been completed.
Install a battery in the battery compartment.
(Refer to p. 10 “Battery Loading & Replacement”.)
Adjust the head pad so that the earphone is placed on your ear.
Rotate and bend the microphone boom so that the microphone is placed near your mouth.
English
Press the [POWER] button to turn on the power.
Attach a strap if necessary.
p When the power is turned on, the voice messages “Hello”, “Headset xx” (xx: ID number registered in the center module) and “Lane x” (x: Connected Lane number) are heard from the earphone.
Wear the headset.
Strap
11
Operating Procedures
wVolume adjustment
Select a proper sound level by pressing the [+] or [–] button.
wCommunications with
Customers (TALK)
Any store personnel wearing the headset can communicate bidirectionally with any customer who is at the menu board.
p You will hear a beep in the headset when a vehicle arrives at the menu board.
When the Press-To-Talk (PTT) mode is preset
Hold down the [T1] button.
p A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a customer at the menu board by speaking into the microphone of this product.
Release the [T1] button.
p Communication is interrupted and the conversation is ended.
When the Talk-Lock mode is preset
Press the [T1] button.
p A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a customer at the menu board by speaking into the microphone of this product.
Press the [T1] button again.
p Communication is interrupted and the conversation is ended.
wCommunications with Other
Store Personnel (PAGE)
Store personnel wearing the headset can communicate with each other without being heard by customers.
When the Press-To-Page (PTP) mode is preset
Hold down the [P] button.
p A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a store personnel by speaking into the microphone of this product.
Release the [P] button.
p Communication is interrupted and the conversation is ended.
When the Page-Lock mode is preset
Press the [P] button.
p A beep is heard from the earphone to confirm that communication has been established. In this state, you can talk with a store personnel by speaking into the microphone of this product.
Press the [P] button again.
p Communication is interrupted and the conversation is ended.
12
wAlert notification
When the center module is WX-CC411 or WX-CC412, store personnel wearing this product can send a Security Alert to the center module.
Hold down the [F] button for 2 seconds or more.
p A beep is heard from the earphone, indicating that the transmission is complete, and a Security Alert is sent to the center module.
When the center module receives a Security
Alert from this product, it performs the preset operations (TALK & PAGE Recording, Send E-Mail, alert message play back, Camera monitoring, etc.).
wExternal Device Control
When the center module is WX-C3010, you can control the External Device Control terminal of the center module using this product.
Hold down the [F] button.
p A short beep is heard from the earphone and the External Device Control terminal of the center module enters the ON state.
Release the [F] button.
p 2 short beeps are heard from the earphone and the External Device Control terminal of the center module enters the OFF state.
wDual lane operation
In dual lane operation, this product must select a lane for communication.
For Normal setup
Switching to Lane B
When a connection is made to Lane A, the lane indicator is lit in orange.
Press the [T2] button.
p A voice of “Lane B” is heard from the earphone and the lane indicator is lit in green. The connection is changed to Lane B.
Switching to Lane A
When a connection is made to Lane B, the lane indicator is lit in green.
Press the [T2] button.
p A voice of “Lane A” is heard from the earphone and the lane indicator is lit in orange. The connection is changed to Lane A.
For Direct Lane Select setup
Switching to Lane B
When a connection is made to Lane A, the lane indicator is lit in orange.
Press the [T2] button.
p A voice of “Lane B” is heard from the earphone and the lane indicator blinks green. The connection is changed to Lane B. You can talk with a customer at the menu board of Lane B.
Switching to Lane A
When a connection is made to Lane B, the lane indicator is lit in green.
Press the [T1] button.
p A voice of “Lane A” is heard from the earphone and the lane indicator blinks orange. The connection is changed to Lane A. You can talk with a customer at the menu board of Lane A.
English
13
Operating Procedures
wInternet Telephone Service
(Only when this product is set to manager mode)
This product can receive calls from on-line communication software such as Skype.
Press the [R] button while a call tone is heard from the earphone of this product.
p The Internet Telephone Service is connected and you can make a call.
Press the [R] button while the Internet
Telephone Service is connected.
p The service is disconnected and the call is ended.
p When you hold down the [R] button for 2 seconds or more while the Internet Telephone Service is disconnected, you can make a call through the Internet Telephone Service.
Note
p Software must be installed in the center module in order to use the Internet Telephone Service. For details, contact a sales shop.
wCommunication limitations
Up to 4 units of this product or the Belt Pack (or the Order Taker) can be used per lane.
If a 5th unit tries to talk or page, an error beep and the voice message “Cannot connect” are heard from the earphone, and access is rejected.
However, the 5th and subsequent units can hear talk or page communications.
wOut of communication range
When a store personnel wearing this product moves out of communication range, an error beep and the voice message “Out of range” are heard from the earphone and communication is disconnected.
When returning to communication range, a beep is heard and communication becomes possible.
wBattery
When the battery charge becomes low, an error beep and the voice message “Battery Low” are heard from the earphone, and the power indicator blinks red at the same
time. When this occurs, immediately replace the battery with a fully charged one.
wTurning off the power
Hold down the [POWER] button for 2 seconds or more.
p The voice message “Goodbye” is heard from the earphone, the power is turned off, and the power indicator goes off.
14
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