Panasonic 2001 User Manual
Title page
Nortel Communication Server 1000
IP Phone 2001
User Guide
Revision history
August 2005
Standard 4.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5.
February 2005
Standard 3.00. This document is up-issued to support the 8.x
Firmware Upgrade for IP Phones.
September 2004
Standard 2.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.0.
June 2004
Standard 1.00. This document is issued to support Nortel
Communication Server 1000 Release 4.0.
Revision history
3
Revision history
4
Contents
About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 16
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the components of the phone . . . . . . . . . . . . . . . 16
Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . 18
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 21
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Selecting date/time format . . . . . . . . . . . . . . . . . . . . . . . . 22
Selecting local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 23
Selecting a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 24
Contents
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Making a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . 32
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Contents
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 35
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 38
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Talking with more than one person . . . . . . . . . . . . . . . . . . 46
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 49
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Additional calling features . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using Call Page Connect to make an announcement . . . . . . 50
Charging a call or charging a forced call . . . . . . . . . . . . . . . . 51
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
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Contents
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 61
Using Virtual Office on your remote telephone . . . . . . . . . . . . 62
Using Virtual Office on your office telephone . . . . . . . . . . 64
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 65
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 66
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . 69
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . . 70
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . 71
Using External Server Applications . . . . . . . . . . . . . . . . . . 73
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . . 74
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
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Contents
8
About the Nortel IP Phone 2001
About the Nortel IP Phone 2001
The Nortel IP Phone 2001 brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note 1: All features are not available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Note 2: In this guide, soft key labels display directly above the
soft key.
Basic features
The IP Phone 2001 supports the following features:
• four soft keys (self-labeled) providing access to a maximum of
ten features
Note: Some IP Phone 2001 phones are not configured to support soft
key functionality. Consult your system administrator.
• multi-field LCD display screen
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker, and handset volume
• two specialized fixed keys:
— Services
— Message (Inbox)
• three call processing fixed keys:
—Line
—Hold
— Goodbye
• automatic network configuration
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About the Nortel IP Phone 2001
Figure 1 illustrates the IP Phone 2001.
Figure 1: IP Phone 2001
Telephone controls
Note: Some IP Phone 2001 phones come with optional key caps.
Text in parenthesis indicates labels appearing on the key caps. For
example, (Goodbye).
Use the Volume control bar to adjust the
volume of the ringer, handset, and speaker.
Press the right side of the rocker bar to
increase volume; press the left side to
decrease volume.
Use the Line (DN) key to access the single
line and activate on-hook dialing. No status
(Line)
10
icon or LED is provided.
(Goodbye)
(Hold)
(Msg/Inbox)
(Services)
About the Nortel IP Phone 2001
Use the Goodbye key to terminate an
active call.
Press the Hold key to put an active call
on hold. Press the Line (DN) key to return to
the caller on hold.
Press the Message (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen.
Press the Services key and use the
Navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Local DialPad Tone
— Set Information
— Ring type
• Password Admin:
— Station Control Password
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
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About the Nortel IP Phone 2001
Continued
Note 1: Press the Services key to exit
from any menu or menu item.
Note 2: The Password Admin menu is
not available on all IP Phone 2001
phones. Consult your system
administrator.
Soft keys (self-labeled) are located
below the LCD screen. The LCD screen
above the key changes, based on the
active feature.
Note: When a triangle appears before a
key label, the feature is active.
When a message has been left for the
user, the Message waiting indicator
flashes. Also, this indicator flashes when
the telephone ringer is ON.
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About the Nortel IP Phone 2001
Telephone display
The IP Phone 2001 has two display areas:
• The upper display area contains single-line information for items
such as the caller number, caller name, feature prompt strings,
user-entered digits, date and time information, and telephone
information.
• The lower display area provides soft key label information.
Figure 2 shows the idle LCD screen.
Figure 2: IP Phone 2001 screen
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About the Nortel IP Phone 2001
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
Call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone.
• Password-protected telephone features (for example,
Remote Call Forward).
Your initial SCPW is defined by your system administrator. Contact your
system administrator for detailed information.
To change your password (SCPW):
1. Press the Services key.
(Services)
2. Press the Navigation keys to scroll and
highlight Password Admin.
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3. Press the Select soft key.
About the Nortel IP Phone 2001
4. Use the dialpad to enter your password
at the prompt.
5. Press the Navigation keys to scroll and
highlight New Password.
6. Press the Select soft key.
7. Use the dialpad to enter the new
password.
8. Press the Select soft key to accept the
new password.
Note: If you have been locked out of
your IP Phone 2001, or have forgotten
your SCPW, contact your system
administrator.
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Connecting the components
Connecting the components
Before you begin
CAUTION
Damage to equipment
Do not plug the IP Phone 2001 into a
regular telephone jack. This results in
severe damage to the IP Phone. Consult
your system administrator to ensure that
you plug your telephone into a 10/
100BaseT Ethernet jack.
Connecting the components of the phone
1. Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the back of the telephone. Connect the other
end to the jack on the handset.
2. Connect one end of the CAT-5 line cable to the LAN Ethernet port
located on the back of the telephone (identified with a LAN icon).
Plug the other end of the CAT-5 line cable into the IP network.
3. Contact your installation technician for the proper power option.
This telephone can be powered by an AC adapter or over a LAN.
4. Thread the cord around the strain relief, retaining hook, and channel
provided for a secure power connection.
5. Secure the telephone footstand to the telephone base.
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Figure 3: IP Phone 2001 connections
Connecting the components
17
Configuring options
Configuring options
The IP Phone 2001 Services menu lists the following submenus:
•The Telephone Option menu enables you or your system
administrator to configure telephone preferences. Figure 4 illustrates
the choices available in this menu.
•The Password Admin menu enables you or your system
administrator to change the Station Control Password.
•The Virtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an IP Phone 2001 Class of Service is
configured for Virtual Office and Branch Office. For more information,
see page 60.
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all IP Phone 2001 phones. Consult
your system administrator.
Figure 4: Telephone Option menu
Volume adjustment...
Contrast adjustment
Language...
Date/Time...
Local DialPad Tone
Set Info
Ring type...
Using the Telephone Option menu
Use the Telephone Option menu to access the following:
• “Adjusting the volume” on page 20
• “Adjusting the display screen contrast” on page 21
• “Selecting a language” on page 21
• “Selecting date/time format” on page 22
• “Selecting local dialpad tone” on page 23
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Configuring options
• “Selecting a Ring type” on page 23
• “Viewing telephone information” on page 24
When an option has a sublist, an ellipsis (...) appears after the option.
To use the Telephone Option menu:
1. Press the Services key.
(Services)
2. Press the Navigation keys to scroll and
highlight Telephone Option.
or
3. Press the Select soft key.
4. Press the Navigation keys to scroll and
highlight an option (for example,
Language...).
5. Press the Select soft key. The display
provides information required to adjust
your selection.
6. Choose one of the following:
— Press the Select soft key to save
changes and return to the
Telephone Option menu.
— Press the Cancel soft key to keep
existing configurations.
19
Configuring options
Adjusting the volume
To adjust the volume, press the Services key and select Volume
adjustment... from the Telephone Option menu. Choose one of the
following:
• Ringer
• Handset
• On-hook dialing/listen
• Buzzer
To adjust the volume:
1. Press the Navigation keys to scroll and
highlight one of the following:
— Ringer
— Handset
— On-hook dialing/listen
— Buzzer
20
or
2. Press the Select soft key.
3. Choose one of the following to increase
or decrease the volume:
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
Configuring options
4. Choose one of the following:
—Press the Select soft key to save the
or
volume level and return to the
Telephone Option menu.
— Press the Cancel soft key to keep
existing configurations.
Adjusting the display screen contrast
To adjust the LCD display screen contrast, press the Services key and
select Contrast adjustment from the Telephone Option menu.
To adjust the display screen contrast:
1. To increase or decrease the display
contrast level, choose one of the
following:
or
or
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
2. Choose one of the following:
—Press the Select soft key to save the
contrast level and return to the
Telephone Option menu.
— Press the Cancel soft key to keep
existing configurations.
Selecting a language
The display can show information in any of several languages. To choose
a language, press the Services key and select Language… from the
Telephone Option menu.
21
Configuring options
To select a language:
1. Press the Navigation keys to scroll and
highlight the desired language (for
example, German [Deutsche]).
Deutsche
2. Choose one of the following:
—Press the Select soft key to save the
or
language and return to the
Telephone Option menu.
— Press the Cancel soft key to keep
existing configurations.
Selecting date/time format
There are several date/time formats, based on the 12-hour clock or the
24-hour clock. To select a date/time format, press the Services key and
select Date/Time… from the Telephone Option menu.
To select a date/time format:
1. Press the Navigation keys to scroll and
2. Choose one of the following:
or
22
highlight the desired format. Sample
formats appear in the upper right–side of
the display area.
—Press the Select soft key to save the
format and return to the
Telephone Option menu.
— Press the Cancel soft key to keep
existing configurations.
Configuring options
Selecting local dialpad tone
Use the Local DialPad Tone option if you want the telephone dialing keys
to produce a sound when you press them. Your choices are:
• Dual Tone Multi-Frequency (DTMF) sounds
• a single tone
• no sound.
To choose a local dialpad tone, press the Services key and select Local
DialPad Tone from the Telephone Option menu.
To select local dialpad tone:
1. Press the Navigation keys to scroll and
highlight one of the following dialpad
tones:
— None to disable all tones.
— Short Click to enable a single tone
for all keys.
— DTMF to turn on a separate DTMF
tone for each key.
2. Choose one of the following:
—Press the Select soft key to save the
or
tone selection and return to the
Telephone Option menu.
— Press the Cancel soft key to keep
existing configurations.
Selecting a Ring type
Use the Ring type option to configure the telephone’s ring tone. To
choose a ring type, press the Services key and select Ring type… from
the Telephone Option menu.
23
Configuring options
To select a ring type:
1. Press the Navigation keys to scroll and
highlight one of the ring types.
Ring type 3
or
or
2. Press the Play soft key to sample the
ring tone.
3. Choose one of the following:
—Press the Select soft key to save the
ring type and return to the
Telephone Option menu.
— Press the Stop soft key and use the
Navigation keys to select a different
ring type.
— Press the Cancel soft key to keep
existing configurations.
Viewing telephone information
The Set Info option displays the following telephone-specific information:
• IP address
• Hardware ID of the IP Phone
• Current firmware version
To view telephone information, press the Services key and select Set
Info from the Telephone Option menu.
24
To view telephone information:
1. Press the Navigation keys to scroll
2. Press the Cancel soft key to return to
Configuring options
through the list containing telephone
information.
the Telephone Option menu.
25
Making a call
Making a call
This section describes the various methods that you can use to make a
call:
• “Using off-hook dialing” on page 26
• “Using on-hook dialing” on page 27
• “Using Predial” on page 27
• “Activating Ring Again” on page 29
• “Using Last Number Redial” on page 30
• “Using Speed Call” on page 31
• “Making a System Speed Call” on page 32
Using off-hook dialing
Use the off-hook dialing option to dial the number after you have lifted the
handset.
26
or
(Goodbye)
1. Lift the handset.
2. Dial the number.
3. To terminate the call, choose one of the
following:
— Replace the handset into the cradle.
— Press the Goodbye key.
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