This product is protected by certain intellectual property rights of
Microsoft Corporation. Use or distribution of such technology outside
of this product is prohibited without a license from Microsoft or an
authorized Microsoft subsidiary. All rights reserved.
Disclaimer and limitation of liability
Palm Inc. and its suppliers assume no responsibility for any damage
or loss resulting from the use of this gui de. Palm Inc. and its suppliers
assume no responsibility for any loss or claims by third parties that
may arise through the use of this software. Palm Inc. and its suppliers
assume no responsibility for any damage or loss caused by deletion
of data as a result of malfun ction, dead battery, or repairs. Be sure to
make backup copies of all important data on other media to protect
against data loss.
This product is protected by one or more of the following United
States patents:
This product also is licensed under United States patent 6,058,304.
Palm Take Back and Recycling Program
This symbol indicates that Palm products should be
recycled and not be disposed of in unsorted municipal
waste. Palm products should be sent to a facility that
properly recycles electrical and electronic equipmen t.
For information on environmental programs visit
palm com/environment
As part of Palm’s corporate commitment to be a good steward of the
environment, we strive to use environmentally friendly materials,
reduce waste, and develop the highest standards in electronics
recycling. Our recycling program keeps Palm handheld devices,
smartphones, and mobile companions out of landfills through
evaluation and disposition for reuse and recycling.
Palm customers may participate in the recycling program free of
charge. Visit palm.com/recycle
about how you can help reduce electronic waste.
organizer applications: Contacts,
Calendar, Notes, and Tasks
• Portable expansion capability (microSD
or MMCmicro cards, sold separately)
• High-speed data with GPRS/EDGE and
All of the following items should be in the
smartphone box:
Hardware
• Treo Pro smartphone
• Rechargeable battery (1500 mAh)
• USB AC charger (with international
UMTS (3G and HSDPA) support
• Wi-Fi capability
• A 2-megapixel digital camera
• GPS and A-GPS functionality
• Support for numerous mobile email
solutions
• Text and multimedia messaging
• Windows Media
• Microsoft Office Mobile
®
Player Mobile
®
suite
This guide helps you set up your
smartphone and learn to use it.
• USB cable
• Stereo headset
Documentation and software
• Getting Started, information on how to
• Palm warranty
• Safety and legal information
Your smartphone contains links to the
following:
adapters in some smartphone
packages)
set up and begin to use your
smartphone
YOUR PALM
®
TREO™ PRO SMARTPHONE
11
1
Final Draft #6 Confidential Palm, Inc.
WELCOME
CHAPTER
• Desktop synchronization software
(ActiveSync
®
desktop software for
Windows XP computers, Windows
Mobile Device Center for Windows
TM
computers)
Vista
• User Guide (this guide) on the web
• Microsoft Office Outlook
®
2007
software trial download
What do I need to
get started?
Data service plan: For web browsing and
email.
Additional data services: These may be
required to send and receive multimedia
messages. Check with your wireless
service provider for information.
TIP
When you sign up for data services with
your wireless service provider, be sure to
discuss what charges you incur if you go over
the stated limit on your data plan.
After you have the required plan and
services, you must have your smartphone
As you work through the instructions in this
guide, you need all the items that came in
the smartphone box (see What’s in the
box?).
In addition, depending on how you want to
use your smartphone, here’s what you
need to get from your wireless service
provider:
within range of your wireless service
provider’s cellular coverage to use the
phone, messaging, and web features. Data
speeds vary based on network availability
and capacity.
Finally, if you plan to synchronize personal
information between your smartphone and
a computer, you need access to that
computer during setup.
Service contract with an activated SIM
card: For making and receiving calls, and
sending and receiving text messages.
WHAT DO I NEED TO GET STARTED?
12
WELCOME
Final Draft #6 Confidential Palm, Inc.
1
Where can I learn
more?
For a quick introduction
• Quick Tour: The Quick Tour introduces
you to many of your smartphone’s
features. It is already installed on your
smartphone, and you can open it from
your Today screen by selecting Quick
Tour.
TIP
If you remove the Quick Tour entry from
your Today screen (see Using your Today
screen), you can always open the Quick Tour
by pressing Start, selecting Programs, and
then selecting Quick Tour.
While using your smartphone
• On-device Help: Your smartphone
includes on-device Help that is specially
formatted for your smartphone screen.
To view the on-device help, press
Start and select Help.
• Online support from Palm: For
up-to-date downloads, troubleshooting,
and support information, go to
palm.com/treoproumts-support
.
If you need more information
• Books: Many books on Windows
Mobile devices are available from local
or online book retailers (look in the
computer section).
• Customer service from your wireless
service provider: For questions about
your mobile account or features, contact
your wireless service provider’s
customer care.
CHAPTER
WHERE CAN I LEARN MORE?
13
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CHAPTER
WELCOME
WHERE CAN I LEARN MORE?
14
Setting up
Final Draft #6 Confidential Palm, Inc.
You’re about to discover the many things about your
smartphone that will help you better manage your life and have
fun, too.
As you become more familiar with your smartphone, you’ll
want to personalize the settings and add applications to make it
uniquely yours. But first, follow these few easy steps to set up
your smartphone and get it running.
3 Side button
4 Left softkey
5 Start
6 Phone/Send
7 Calendar
8 Lanyard connector
9 MicroUSB connector
(sync and power connector)
10 3.5mm stereo headset jack
11 Earpiece
12 Touchscreen
13 5-way navigator with Center button
14 Right softkey
15 OK
16 End
17 Messaging
18 Microphone
TIP
Be careful not to scratch or crush your
smartphone screen. Do not store it in a place
where other items might damage it.
DID YOU KNOW
holding the Side button opens Camera (see
Camera
Side button (see Reassigning buttons
?
By default, pressing and
). You can change the function of the
CHAPTER
).
®
PALM
TREO™ PRO SMARTPHONE OVERVIEW
17
2
3
2
4
1
7
6
5
12
Final Draft #6 Confidential Palm, Inc.
SETTING UP
CHAPTER
IMPORTANT The smartphone speaker
includes a large magnet, so be sure not to
store your smartphone near credit cards or
other items that could be demagnetized.
3 Wi-Fi
4 IR (infrared) port
5 Reset button (under back panel)
6 Stylus
7 Camera lens
Back view
DID YOU KNOW
smartphone screen turns off, the Wi-Fi feature
turns off. Press Wi-Fi to turn this feature back
on and quickly reconnect to a network. You
can also set an option to leave the Wi-Fi
feature on (see Customizing Wi-Fi settings
TIP
To connect a lanyard (sold separately),
remove the back panel, connect the lanyard,
and replace the back panel.
To p vi e w
?
To save power, when your
).
1 Powe r
1 Speaker
2 Expansion card (microSD) slot
(under back panel)
2 Ringer switch (slide to turn off all sounds
immediately)
18
®
PALM
TREO™ PRO SMARTPHONE OVERVIEW
SETTING UP
Final Draft #6 Confidential Palm, Inc.
2
Inserting the SIM
card and battery
WARNING Use only batteries and chargers
that are approved by your wireless service
provider or Palm with your smartphone.
Failure to use an approved battery or
charger may increase the risk of your
smartphone overheating, catching fire, or
exploding, which may result in serious
bodily injury, death, or property damage.
Failure to use an approved battery or
charger may also prevent your smartphone
from turning on or charging and may void
your smartphone warranty.
Your SIM card contains account
information such as your phone number
and voicemail access number. To use your
smartphone’s phone, email, or web
features, you need to insert a SIM card.
If you don’t have a SIM card, contact your
wireless service provider.
To take advantage of the high-speed data
connection available on your smartphone,
you may need to have a 3G SIM card.
Check with your wireless service provider
for information.
IMPORTANT Your smartphone responds
only after you complete these steps. After
the screen wakes up the first time, you can
turn it on and off by pressing Power.
1 With the back panel facing you, press
the lower-right corner of the back panel
with your right thumb to release the
panel. Remove the panel.
CHAPTER
INSERTING THE SIM CARD AND BATTERY
19
2
1
2
2
1
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SETTING UP
CHAPTER
2 If the battery is installed, remove it.
Slide your finger under the top of the
battery (nearest the camera lens) and lift
up.
4 Align the metal contacts on the battery
with the contacts of the battery
compartment, and then press the
battery into place.
3 Hold the SIM card with its metal
contacts facedown and its notch aligned
with the notch of the cutout in the
compartment, and slide the SIM card
into the cutout.
1 Card notch
2 Compartment notch
1 Battery contacts
2 Smartphone contacts
5 Slide the back panel back into place.
Your smartphone screen turns on. It
takes a few minutes for your
smartphone to prepare for setup—you'll
see the Palm
®
logo and a blank
INSERTING THE SIM CARD AND BATTERY
20
SETTING UP
Final Draft #6 Confidential Palm, Inc.
2
Windows Mobile screen. You are ready
to begin setup when text appears
prompting you to tap the screen.
TIP
If your smartphone does not turn on after
you insert the battery, you need to connect it
to the USB AC charger to charge it (see
Charging the battery
perform a soft reset (see Performing a soft
reset).
). If it still doesn’t start,
6 Follow the onscreen instructions to
finish the installation. If prompted, tap
Reboot to complete setup.
7 If your SIM card is not already activated,
follow the activation steps provided by
your wireless service provider, or
contact your wireless service provider
directly for assistance.
Charging the battery
Although the battery may come with a
sufficient charge to complete the setup
process, we recommend that after setup
you charge your smartphone until the
indicator light is solid green to give it a full
charge.
See Maximizing battery life
making your battery’s power last longer.
BEFORE YOU BEGIN Make sure the
battery is correctly inserted in your
smartphone.
1 If you have international adapters in your
smartphone package, prepare the USB
AC charger by inserting the adapter that
fits the wall outlet you’re going to use.
2 Plug the USB AC charger into a wall
outlet.
3 Connect the charger cable to the
bottom of your smartphone.
for tips on
CHAPTER
CHARGING THE BATTERY
21
2
*
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CHAPTER
SETTING UP
* Indicator light
4 Check the indicator light to confirm that
your smartphone is being charged.
Solid red: Your smartphone is being
charged.
Solid green: Your smartphone is fully
charged.
TIP
You can also charge your smartphone
battery by connecting your smartphone to
your computer using the USB cable. Charging
this way takes much more time than using the
USB AC charger.
When your smartphone is on (see Turning
your smartphone on/off), the onscreen
battery icon on the Today screen displays
the charging status:
Solid lightning bolt: The battery is
being charged.
Filled battery: The battery is fully
charged and can be disconnected
from the charging source.
Partly filled battery: The shading
indicates approximately how
much power the battery has.
Exclamation point: Charge the
battery immediately.
DID YOU KNOW
indicator light flashes red.
TIP
Tap the battery icon to see how much
power the battery has.
?
If the battery is low, the
CHARGING THE BATTERY
22
SETTING UP
*
Final Draft #6 Confidential Palm, Inc.
2
* Battery icon
TIP
To go to the Today screen so you can view
the battery icon, press End if you are not on a
phone call. If you’re on a call, press Start and
select Today.
Maximizing battery life
Battery life depends on how you use your
smartphone. You can maximize the life of
your battery by following a few easy
guidelines:
• If you set up an email account in the
Messaging application, set the interval
to automatically download email to
every two hours or less frequently (see
Setting up email
).
• Turn off the Wi-Fi feature (see Turning
wireless services on/off), leave the
default option to connect only when the
Wi-Fi button is pressed, or adjust Power
Save Mode to maximize the battery
(see Customizing Wi-Fi settings
• Turn off the Bluetooth feature if you’re
).
not using it (see Entering basic
Bluetooth settings).
• Turn off the option to receive beamed
information if you’re not using it (see
Turning on the option to receive
beamed information).
• Set your screen to turn off automatically
after a shorter period of inactivity (see
Optimizing power settings
• As with any mobile phone, if you are in
).
an area with no wireless coverage, your
smartphone nevertheless continues to
search for a signal, which consumes
power. Turn off your phone if you are
outside a coverage area (see Turning
your phone off). You can forward calls to
a different number or let all calls be
picked up by voicemail (see Forwarding
calls).
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CHARGING THE BATTERY
23
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SETTING UP
CHAPTER
• Turn off the voice command feature if
you’re not using it (see Setting up voice
commands).
• Turn down the screen brightness (see
Adjusting the brightness
• If you synchronize with your corporate
Exchange server using Microsoft
Exchange ActiveSync
).
®
, increase the
time interval between automatic
synchronizations (see Setting the
synchronization schedule).
• Keep your battery away from direct
sunlight and other sources of heat.
Temperatures over 50 degrees Celsius
(120 degrees Fahrenheit) can
2 Press Center to turn off Keyguard
(see Locking your keyboard (Keyguard)
for more info).
3 Use the number keys to enter the
number you want to call.
permanently reduce the capacity and
life span of any lithium-ion battery.
Making your first call
1 Press End to display your Today
screen.
4 Press Phone/Send to dial.
5 Press End to end the call.
MAKING YOUR FIRST CALL
24
SETTING UP
*
Final Draft #6 Confidential Palm, Inc.
2
Adjusting call volume
When you’re on a call, press the Vol um e
button on the side of your smartphone to
adjust the call volume.
* Vol ume
What’s my number?
1 Make sure your phone is on (see
Turning your phone on
2 Press Start and select Programs.
3 Select SIM Manager.
).
4 Look for your phone number directly
below the title bar.
*
* Look here for your phone number
5 Press OK.
TIP
If your phone number doesn’t appear on
the Phone Settings screen, your network has
not yet sent the number to the SIM card (this
does not affect SIM card functionality). Turn
your phone off, wait a few hours, and then
turn on your phone and repeat these steps. If
your phone number still does not appear,
contact your wireless service provider for
assistance.
CHAPTER
MAKING YOUR FIRST CALL
25
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SETTING UP
CHAPTER
Using the My Treo
application
Use the My Treo application to register
your smartphone and access the User Guide and online support. My Treo also
provides an alternate starting point for
setting up an email account, a Bluetooth
connection, or a Wi-Fi connection, and for
launching the Quick Tour.
• Press Start and select My Treo.
Setting up
synchronization
After you’ve finished setting up your
smartphone, we recommend that you set
up a synchronization method to get the
most out of your smartphone.
®
Synchronizing means that information that
you enter or update in one place—your
smartphone, your computer, or your
corporate server—is automatically updated
in the other (see Synchronizing
information).
USING THE MY TREO APPLICATION
26
Moving around on your
Final Draft #6 Confidential Palm, Inc.
smartphone
Have you ever been to a new city and felt a bit lost until you
figured out the streets? Learning to move around on your
®
Tre o™ Pro smartphone is a similar experience. Most
Palm
applications that work on your smartphone use the same set of
controls. So once you learn how to use these controls, you’ll be
driving all over town and you won’t even need a map.
Benefits
• Quickly move around and
complete tasks in applications
using one thumb on the 5-way
navigator
To navigate around the smartphone screen,
you can use the 5-way navigator or you can
tap items on the screen with the stylus. As
you become familiar with your
smartphone, you’ll find your own favorite
way to scroll, highlight, and select items.
Using the 5-way, press Right , Left , Up , or Down to move around the
screen. Press Center to highlight and
select items.
TIP
Some third-party applications may not
work with the 5-way navigator, and you must
use the stylus instead.
DID YOU KNOW
are available when you browse the web using
Internet Explorer Mobile (see Viewing a web
page).
TIP
The arrow icons used in this guide to
indicate directions on the 5-way are different
from the onscreen scroll arrows and the
arrows that indicate that a list is available (see
Selecting options in a list
?
Custom navigation features
).
CHAPTER
1 Up
2 Right
3 Down
4 Left
5 Center (flashes when you have voicemail)
Scrolling through screens
As on a computer, on your smartphone you
scroll to move from field to field or page to
page, or in some cases to highlight an item
or option in a list. There are several
methods of scrolling:
• Press the 5-way on the front of your
smartphone. Press Right , Left , Up, or Down to move to the next
field, button, or action in that direction.
• Press and hold Option while
pressing Up or Down to scroll
one screen at a time. These keys work
NAVIGATING AROUND THE SCREEN
29
MOVING AROUND ON YOUR SMARTPHONE
2
3
1
Final Draft #6 Confidential Palm, Inc.
3
CHAPTER
just like the Page Up and Page Down
keys on your computer keyboard.
• When inside a list, press and hold
Up or Down to rapidly scroll
through the list.
TIP
Can’t find the Option key? See Using the
keyboard.
• Press and hold Option while
• Tap an onscreen scroll arrow.
pressing Left or Right to jump to
the top or bottom of the current
document or entry.
TIP
When you are using applications such as
Messaging, Internet Explorer Mobile, and
Word Mobile, press and hold Option while
pressing Left or Right on the 5-way to
automatically go to the top and bottom of a
screen.
• When viewing a screen with tabs, such
as when adding a contact, press
Down to scroll to the tabs, and then
press Left or Right to move
between tabs.
• When inside a text field, press Right
or Left to move to the next character,
and press Up or Down to move
between lines.
1 Scroll arrows
2 Scroll bar with slider
3 Scroll arrows
• Tap and drag the slider of an onscreen
scroll bar.
Closing screens
To accept the information you entered on a
screen and to return to the previous
screen—or to return to the previous screen
NAVIGATING AROUND THE SCREEN
30
MOVING AROUND ON YOUR SMARTPHONE
Final Draft #6 Confidential Palm, Inc.
3
without making any changes—do one of
the following:
• Press OK .
• Use the stylus to tap or in the
upper-right corner of the screen. These
buttons are not accessible using the
5-way.
When you close a screen, the application
continues running in the background.
TIP
To close an app—as opposed to just a
screen—press and hold OK or tap and hold
OK on the screen (see Opening and closing
applications).
TIP
Can’t find the stylus? It slides out from the
lower-left corner on the back of your
smartphone.
Highlighting and selecting items
On most screens, one item—a button, a
list entry, or a check box—is highlighted by
default. The highlight identifies which item
is affected by your next action. Use the
5-way to move the highlight from one item
to another before opening or selecting it.
TIP
The best way to learn to use the 5-way is
to experiment. Press the 5-way buttons, and
as you do, follow the movement of the
highlight around the screen. The behavior of
the 5-way varies slightly in each application.
The highlight can take one of two forms,
depending on what is highlighted:
Border: This rectangular border highlights
items such as an onscreen button (such as
OK, Dismiss, or Hide), a check box, an
option, or a web link.
Light text on a dark background: This
highlights items such as a phone number,
an email address, text, or an item in a list.
CHAPTER
NAVIGATING AROUND THE SCREEN
31
MOVING AROUND ON YOUR SMARTPHONE
Final Draft #6 Confidential Palm, Inc.
3
CHAPTER
After highlighting an item with the 5-way,
you can select or activate it by pressing
Center or by tapping the item with the
performs a specific action, such as New or
Edit. In some contexts, these keys may do
nothing at all.
stylus.
Highlighting text
You can use the stylus to highlight text on
21
the screen. Tap and drag the stylus across
the text you want to highlight. To highlight
a word, double-tap it. To highlight a
paragraph, triple-tap it.
TIP
When text is highlighted, you can press
Backspace to delete the highlighted text.
Using the softkeys
The left and right softkeys give you quick
access to tasks that you can do on the
current screen. The task a softkey does
varies from application to application and
from screen to screen. You activate the
task by tapping the softkey with the stylus
or pressing it with your finger.
The softkey is simply the name of the task
on the screen. Softkeys appear in the
lower-left and lower-right corners of the
screen. In most cases the right softkey
opens a menu, and the left softkey
1 Left softkey: Press anywhere in this area to
perform the task shown.
2 Right softkey: Works the same way.
Selecting menu items
In many applications, a menu provides
access to additional features. The menu is
hidden until you press Menu (right softkey).
To get the most out of your smartphone,
it’s a good idea to familiarize yourself with
the additional features available through
the menus in various applications.
NAVIGATING AROUND THE SCREEN
32
MOVING AROUND ON YOUR SMARTPHONE
Final Draft #6 Confidential Palm, Inc.
3
1 Press Menu (right softkey) to display an
application’s menu.
2 Press Up or Down to highlight a
menu item.
3 If an arrow appears to the right of a
menu item, press Center or
Right to display a submenu of
additional options for that item, and
then press Up or Down to
highlight a submenu item. To return to
the main menu without making a
selection, press Left .
4 Press Center to select the menu
item, or press Left or Menu (right
softkey) to close the menu and cancel
your selection.
DID YOU KNOW
items by pressing a key on the keyboard. To
quickly access a menu item, press Menu
(right softkey) followed by the underlined letter
in the menu item’s name.
?
You can select most menu
Selecting options in a shortcut menu
Most applications also provide access to
context-sensitive shortcut menus—similar
to the right-click menus on a Windows
computer. The shortcut menu options vary
based on the highlighted selection.
1 Highlight the item whose shortcut
menu you want to see.
2 Press and hold Center to open the
shortcut menu.
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NAVIGATING AROUND THE SCREEN
33
MOVING AROUND ON YOUR SMARTPHONE
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3
TIP
CHAPTER
You can also tap and hold the stylus on an
item to open the shortcut menu.
3 Press Up or Down to highlight a
menu item.
4 Press Center to select the menu
item, or press Left to cancel your
selection.
Selecting options in a list
Lists enable you to select from a range of
options. You can identify whether a list is
available when you select a field. If a
rectangle appears around the field along
with a downward-pointing arrow, a list is
available. Lists are different from the
menus described earlier in this section.
NAVIGATING AROUND THE SCREEN
34
To select from a list, do any of the
following:
• Use the 5-way to highlight the field, and
then press Center to display the
items in the list. Press Up or
Down to highlight the item you
want, and then press Center to
make your selection.
• Use your stylus to tap the arrow, and
then tap the item in the list.
DID YOU KNOW
don't see the downward-pointing arrow, press
Center on the 5-way. If you see a field with a
downward-pointing arrow but no rectangle,
tap the arrow with the stylus to display the
list.
?
If you highlight a field and
MOVING AROUND ON YOUR SMARTPHONE
2
4
1
3
5
8
10
11
7
9
12
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3
Press Left to exit the list and cancel your
selection.
Using the keyboard
10 Backspace
11 Return
12 Shift
13 Alt
Understanding the keyboard backlight
Your smartphone includes a keyboard
backlight for low light conditions. The
keyboard backlight activates automatically
when the screen turns on. The backlight
dims when the screen dims, and it turns
off automatically when the screen turns off
or when you are on a call or playing music
in the background for longer than the time
specified in Backlight Settings. You can set
different time intervals depending on
whether the smartphone is operating on
battery power or is connected to an
1 Start
2 Phone/Send
3 Calendar
4 Option
5 Shift/Search
6 Space
7 OK
8 End
9 Messaging
external power source. The backlight also
turns off when an application’s
power-saving features turn it off.
TIP
You can change the backlight shut-off
interval. Press Start and select Settings.
Select the System tab, and then select
Backlight. Set the time interval on the Battery
power tab and on the External power tab.
USING THE KEYBOARD
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35
MOVING AROUND ON YOUR SMARTPHONE
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3
CHAPTER
Entering lowercase and uppercase letters
By default, the first letter of each sentence
or field is capitalized and the remaining text
you enter is lowercase. To enter other
uppercase letters, do one of the following:
• Press Shift ( or ) and then enter
a letter. You don’t need to press and
hold Shift while entering a letter.
• Press Shift ( or ) twice to turn on
Caps Lock and then enter a series of
letters. When Caps Lock is on, this
symbol appears at the bottom of the
Entering numbers, punctuation, and
symbols
Numbers, punctuation, and symbols
appear above the letters on the keys. To
enter these characters, do one of the
following:
1
2
1 Symbol
2 Letter
screen: . To turn off Caps Lock, press
Shift ( or ) again.
• Press Option and then press the key
of the desired character. You don’t need
TIP
You can turn off the first-letter
capitalization setting (see Setting input
options).
DID YOU KNOW
keyboard to enter letters, numbers, and other
characters in applications that support this
feature. Tap the keyboard icon in the center at
the bottom of any screen where it appears.
After opening the keyboard, you can set
various input options by tapping the arrow to
the right of the keyboard icon.
?
You can also use the onscreen
to hold Option while pressing the key.
• Press Option twice to turn on
Option Lock and then press the
desired keys to enter a series of
characters. When Option Lock is on,
this symbol appears at the bottom of
the screen: . To turn off Option Lock,
press Option again.
USING THE KEYBOARD
36
MOVING AROUND ON YOUR SMARTPHONE
Final Draft #6 Confidential Palm, Inc.
3
Entering passwords
You can’t see your password as you enter
it, so be careful. Be sure Caps Lock and
Option Lock are not on unless you need
them. For information on how to enter
characters, see Entering lowercase and
uppercase letters and Entering numbers,
punctuation, and symbols.
Entering other symbols and accented
characters
You can enter symbols and accented
characters that don't appear on the keys by
using the alternate characters list.
TIP
The alternate characters are grouped
according to their similarity to the
corresponding key. For example, the alternate
character available for the R key is ®, and for
the T key is ™. If you press the wrong key,
press Backspace to return to the full list of
alternate characters. You can then press
another key.
1 Press Alt to display the alternate
character list.
2 Narrow the list by pressing the key that
corresponds to the character you want.
For example, to enter an é, press e. See
the table below for a list of
corresponding characters.
3 Press Up or Down to highlight
the desired character.
4 Press Center to insert the character.
TIP
Some symbols, such as an underscore (_),
do not correspond to a letter key. To enter
these symbols, press Alt by itself and then
select the symbol from the list.
Sß Š
t or T™
uú ù ü û
UÚ Ù Ü Û
x or Xx ¤
y ý ÿ
Y Ý Ÿ
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applications
Opening applications on the Start menu
1 Press Start to open the Start
menu.
2 Use the 5-way navigator to highlight the
application you want to use. To open a
recently used application, highlight its
icon at the top of the Start menu.
MOVING AROUND ON YOUR SMARTPHONE
TIP
With the Start menu open, press the letter
underlined in the application’s name to open
the app. For example, press H to open Help.
DID YOU KNOW
and holding Option and then pressing Phone/
Send, Start, OK, Calendar, or Messaging.
You can change which app a button
combination opens (see Reassigning buttons
?
You can open apps by pressing
Opening applications in Programs
1 Press Start and select Programs.
3
CHAPTER
).
3 Press Center to open the
highlighted application.
2 Use the 5-way navigator to highlight the
application you want to use.
TIP
In Programs, press a letter to jump to the
first app that begins with that letter. For
example, press C to jump to Calculator, press
C again to jump to Camera, and so on.
OPENING AND CLOSING APPLICATIONS
39
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CHAPTER
3 Press Center to open the
highlighted application.
4 (Optional) Press OK to return to
Programs and open another application.
The current application continues to run
in the background.
Switching among open applications
1 Go to your Today screen.
2 Tap the running programs icon in
the upper-right corner to open the Quick
Menu.
3 Select the program you want to use.
TIP
You can also use the Quick Menu to close
applications, open Task Manager, and check
system memory.
Closing applications
Press OK to remove the current
application from the screen.
Applications that you open stay open in the
background even after you press OK to
remove them. If you want to stop them,
you must do it manually. That’s usually not
necessary; but if you’re concerned about
power usage, stop some or all applications.
1 Press and hold OK to open Task
Manager.
2 Do one of the following:
To close one or more individual
applications: Check the boxes next to the applications and select Stop
Selected.
OPENING AND CLOSING APPLICATIONS
40
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3
To close all applications except the
ones you specify: Check the boxes
next to the applications you do not want
to close, press Menu (right softkey),
and select Stop All but Selected.
To close all open applications: Select
Stop All.
TIP
If an X appears in the upper-right corner of
an application screen, you can tap and hold
the X with the stylus to close the application.
You can turn this feature on and off or change
it so that simply tapping X closes an
application. Press and hold OK to open Task
Manager, select the Button tab and then
select the option you want.
Defining exclusive programs
You can mark an application as exclusive.
An exclusive application remains open
even if you stop individual or all
applications.
1 Press and hold OK to open Task
Manager.
2 On the Running tab, tap and hold the
app name with the stylus.
3 Select Add Exclusive.
TIP
To remove an application from the
Exclusive Programs list, press and hold OK to
open Task Manager. Select the Exclusive tab,
check the box next to the application name,
and select Remove.
Customizing the Quick Menu
1 Press and hold OK to open Task
Manager.
2 To remove the Quick Menu from your
Today screen, select the Button tab and
uncheck the Enable Quick Menu on
Today screen box.
3 Select the Others tab and select the
sort method for programs in the Quick
Menu.
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Using your Today
screen
The Today screen lets you see your current
appointments and messages at a glance.
You can also make a call, search the web,
and manage your smartphone from your
Today screen.
To access your Today screen, press
End.
TIP
Don’t press End to access the Today
screen if you’re on a call, because that hangs
up the call. Instead, press Start and select
Today.
1
2
3
4
5
6
7
1 Title bar and status info: See What are
all those icons?
2 Wireless service indicator: Shows
whether the Bluetooth
®
technology and
Wi-Fi features are on or off. Also
displays your wireless service provider
name if the phone is on.
3Quick Tour: Select to open the Quick
Tour, which introduces you to many of
your smartphone’s features.
TIP
You can remove the Quick Tour entry from
your Today screen. Open the Quick Tour and
select Remove Quick Tour.
USING YOUR TODAY SCREEN
42
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3
4 Messaging status field: Shows the
number of unread email, text, and
multimedia messages. Email messages
are listed by email account. Select an
account or select SMS\MMS to open
the corresponding Inbox.
5 Calendar status field: Shows
upcoming appointments. Select this
field to open the Calendar application.
6 Web search field: Enter the web
address or keyword you want to find,
and press Center or Return to
view a list of search results (data
services connection required).
7 Running programs icon: Tap to open
the Quick Menu, which shows all open
applications so you can quickly switch
between or close them.
TIP
You can select a picture for your Today
screen background and select which items
appear in the Today screen. See Today screen
settings for details.
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USING YOUR TODAY SCREEN
44
Your phone
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The Today screen and the Phone screen are the key locations
for making and receiving calls.
You can creatively manage multiple calls. For example, you can
swap between calls, send text messages to ignored calls, and
create conference calls.
Benefits
• Stay in touch—you choose how• Work in other applications when
The term smartphone refers to the device
and its physical aspects. The term phone
refers to the wireless feature of your Palm
™
Pro smartphone that enables you to
Tr eo
connect to your wireless service provider’s
network so that you can make and receive
calls and send and receive data.
The phone and the screen of your
smartphone can be turned off and on
separately. This means you can wake up
the screen to use just the organizer
features of your device (Calendar,
Contacts, Tasks, Notes, and so on) without
turning on the phone. Also, when the
screen is turned off, the phone can be on
and ready for you to receive phone calls or
messages.
Turning your phone on
When you turn on your phone, it connects
to a mobile network so that you can make
and receive phone calls and use other
wireless services (if supported by the local
network).
®
BEFORE YOU BEGIN To use the phone,
you must have an active SIM card from
your wireless service provider inserted into
your smartphone (see Inserting the SIM
card and battery).
To turn on your phone, press and hold
Power .
When your smartphone locates a signal,
your wireless service provider’s name
appears in the upper-left of the screen and
the signal-strength icon appears at the
top of the screen.
When you are inside a coverage area, the
signal-strength icon has bars in it. If
you’re outside a coverage area, no bars
appear in the signal-strength icon.
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Turning your phone off
Press and hold Power .
When your phone is off, the phone-off
icon appears at the top of the screen and
Phone off appears in the upper-left of the
screen. Your phone is not connected to any
mobile network. Although you can no
longer use the phone, you can still use
Microsoft Office Mobile
®
apps and all the
organizer features of your smartphone.
Waking up the screen and turning it off
Wake up the screen and leave the phone
turned off when you want to use only the
organizer features of your smartphone, for
example, when you’re on a plane and want
to look at your calendar. You can also turn
off the screen without turning off the
wireless features on your smartphone.
The screen turns off automatically after a
preset period of inactivity. You can turn
your screen off manually by pressing and
TIP
When you turn off your phone using the
Power button, this turns off all radios on your
smartphone, which include the phone, the
®
Bluetooth
the Wi-Fi feature. This is sometimes referred
to as airplane mode or flight mode. To turn off
the phone or other wireless radios individually,
use Comm Manager. Select your wireless
service provider name on your Today screen,
or tap the signal-strength icon on any screen
and select Comm Manager.
wireless technology feature, and
holding End or by pressing
Power. If the Today screen is
displayed and you are not on a call, you also
turn the screen off manually by pressing
End .
DID YOU KNOW
if you are on a call.
?
You cannot turn the screen off
To turn the screen back on, press
Power or any of the following buttons
on the front of your smartphone:
Phone/Send , Start , Calendar
, Messaging , or End .
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48
TIP
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The first time you take your smartphone
out of the box, you need to remove the
battery and reinsert it to wake up the screen
(see Inserting the SIM card and battery
).
When the screen is off but the phone is on,
a screen saver appears showing the date
and time as well as the following
indicators:
NOTE Not all wireless service providers
support the screen saver feature.
One or more missed calls
One or more unread text or
multimedia messages
TIP
You can set how long the screen stays on
during a period of inactivity. You can also turn
off the screen saver feature (see Optimizing
power settings).
YOUR PHONE
Making calls
Dialing from the Today screen
1 Press End to open your Today
screen.
2 Using the keyboard, enter a phone
number.
3 Press Phone/Send to dial.
NOTE You do not need to press
Optionto enter numbers, *, or #. This
makes it easy to respond to further dialing
instructions. When dialing short numbers,
however, the numbers may match the
letters of a contact name. If this occurs,
4
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press Option to avoid starting a contact
lookup.
BEFORE YOU BEGIN Create some
contacts (see Adding a contact,
) or import
them by synchronizing (see Synchronizing
TIP
If the numbers you are entering match a
phone number you have for a contact, the
contact name is displayed. Select the name to
dial the associated number (see Dialing by
contact name for more information).
information).
1 Press End to open your Today
screen.
2 Using the keyboard, begin entering any
combination of letters from the
Dialing with a speed dial
BEFORE YOU BEGIN Create some speed
dials (see Assigning a speed dial to a phone
number).
contact’s first and/or last name. If you
use both first- and last-name letters,
separate them by a space. You can type
letters from the last name first.
1 Press End to open your Today
screen.
2 Press and hold the key or keys that you
assigned as a speed dial to the contact
number you want to call. If you have
assigned a two-digit speed dial to this
number, press the first key and then
press and hold the second key.
Dialing by contact name
You can look up contacts quickly by
To delete letters when correcting a
misspelled name, press Backspace.
entering just a few letters of a contact’s
name directly from your Today screen.
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TIP
If you press E, R, or any other key that
displays both a letter and a number, you see
onscreen not only matching names but the
number as well. The numbers do not affect
the process for dialing by contact name.
3 Matching contacts are displayed with a
code for the type of number you last
entered for that contact: “w” for work,
“m” for mobile, and so on.
• If the contact name appears with the
code for the number you want to dial,
highlight the name and press Phone/
Send to dial the number.
• If you want to dial a different number
for a displayed contact, highlight the
contact name and press Left or
Right until the code you want
appears. Press Phone/Send to
dial the number associated with the
code.
Dialing using the onscreen keypad
The onscreen keypad is useful when you
need to dial numbers that are expressed as
letters and when you need large numbers
that you can tap with your finger or the
stylus.
DID YOU KNOW
directly into the keypad. Copy a number from
another application, switch to keypad, press
Menu (right softkey), and then select Paste to
paste the number.
?
You can paste numbers
1 Press Phone/Send and then press
Keypad (left softkey).
2 Tap the onscreen keypad to enter the
number.
3 Press Phone/Send to dial.
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Redialing a recently called number
To dial the last number you called: Press
Phone/Send twice.
To select from your most recently dialed
numbers: Press Phone/Send ,
highlight the number or contact name you
want to call, and then press Phone/Send to dial.
off, you don't have to turn it on. You don't
have to press Option .
If you lock your smartphone and select
Simple PIN as the password type, dial the
emergency number by entering the
number in the password field and pressing
Phone/Send .
If you select Strong alphanumeric as the
password type, however, you must press
Option twice before entering the
number in the password field. See Locking
your smartphone.
Dialing from a web page or message
Your smartphone recognizes most phone
numbers that appear in web pages or in
messages (text, email, or multimedia).
1 Use the 5-way to highlight the phone
TIP
You can manage information about a
recently called number in several ways (see
Working with called numbers
).
Dialing your national emergency number
number you want to dial in the web
page or message.
2 Verify or edit the number.
3 Press Phone/Send to dial.
You can dial your national emergency
number (such as 911, 112, or 999) anytime.
Just wake up the screen and enter the
emergency number. If the phone is turned
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TIP
If you can’t dial a phone number directly
from a web page or a message, highlight the
number, select Edit (right softkey), and then
select Copy. Open the Keypad, press Menu
(right softkey), and select Paste. Press
Phone/Send to dial.
TIP
Select a phone number in a message,
press Menu (right softkey), and then press
Save to Contacts to create a new contact
containing the highlighted information or edit
an existing contact to include the highlighted
information.
Receiving calls
If you want to answer calls, your phone
must be on. This is different from having
only the screen turned on (see Turning your
phone on). When your phone is off, your
calls go to voicemail.
TIP
See a picture of the person calling you!
Learn how to assign a caller ID picture in
Adding a contact
.
If music is playing when a call arrives, the
smartphone rings softly. You can answer
the phone as you normally would. The
audio pauses during your call.
To answer a call, do one of the following
• Press Accept (left softkey).
• Press Phone/Send .
• If the headset is attached, press the
headset button.
To ignore a call and send it to voicemail, do
one of the following:
• Press Ignore (right softkey).
• Press End .
DID YOU KNOW
automatically answer calls (see Setting your
phone to automatically answer calls).
?
You can set your phone to
To silence the ringer while your
smartphone is ringing, do one of the
following:
• To immediately silence all system
sounds including the ringer, slide the
Ringer switch to Sound Off . All
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sounds remain off until you slide the
Ringer switch back to Sound On .
• Press the Vol um e button.
• Press any letter key. (Don’t press Phone/
Listening to voicemail from the Today
screen
Send , End , Alt, Start ,
OK, or the 5-way.)
When you silence the ringer, you can either
answer the call or let it ring through to
voicemail.
Using voicemail
When you have unretrieved voicemail
messages, a voicemail icon appears at
Setting up voicemail
1 Press End .
2 Press and hold 1 on the keyboard to
dial your wireless service provider’s
voicemail system.
3 Follow the voice prompts to set up your
voicemail.
the top of your screen and Center on
the 5-way flashes.
1 Press End .
2 Press and hold 1 .
3 Enter your voicemail password.
4 Follow the voice prompts to listen to
your messages.
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4
DID YOU KNOW
appears at the top of the screen, you can tap
this icon to retrieve your voicemail.
TIP
You can turn off the Center button
voicemail notification. Press Start and select Settings. On the Personal tab, select Phone.
Select the Beacon tab and uncheck the option
to illuminate Center when voicemail arrives.
?
When the voicemail icon
Retrieving messages from a voicemail
notification
NOTE Not all service plans support
voicemail notification. Check with your
wireless service provider for more
information.
When you have a new voicemail message,
a notification screen appears.
• To hear your message now, press
Voicemail (left softkey).
• To retrieve your message later, press
Dismiss (right softkey).
What can I do during
a call?
Your smartphone offers many advanced
telephone features, including call waiting,
six-way conferencing, and call forwarding.
These features depend on your service
plan. Contact your wireless service
provider for more information.
When you make or receive a call, info
about the call appears on your Phone
screen. If you move away from the Phone
screen, press OK until you return
there.
TIP
From the Today screen, you can also return
to the Phone screen by pressing Call Status
(left softkey).
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You can do any of the following on the
Phone screen:
To lock the screen during a call so you
don’t accidentally activate any onscreen
buttons or other items: Select Lock. To unlock the screen select Unlock.
1 Caller’s name and/or number
2 Current duration of call
DID YOU KNOW
locked by default when you are on a call (see
Locking your screen
TIP
When a call lasts longer than one minute,
the screen dims. After two minutes, it dims
more. Press any key except End to light up the
screen.
DID YOU KNOW
messages during a call. This is a great way to
stay connected with colleagues during a long
call.
?
You can set the screen to be
).
?
You can send and receive text
Use the speakerphone: Select Speaker
On. To turn off the speakerphone, select
Speaker Off.
Mute the microphone so you can’t be
heard: Select Mute. To unmute the microphone, select Unmute.
Put the call on hold: Select Hold. To take
Ending a call
Do one of the following:
• Press End .
• Press the headset button (if the headset
is attached and has a button on it).
Some headsets do not have a button.
the call off hold, select Unhold.
Jot down a note about your call: Select
Note. To return to the Phone screen after
you have finished writing the note, press
OK .
Switching applications during a call
Press Start and select the application.
This is easiest when using the
speakerphone or a headset.
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You can open the Contacts application
directly from the Phone screen by
selecting Contacts.
From any application, press Phone/Send to return to your Phone screen.
To go to your Today screen, press
Start and select To d a y .
You can use many other applications on
your smartphone, including the organizer
and text message features, while holding a
phone conversation. You cannot, however,
make some data connections during an
active call while connected to a GPRS
network. If you’re connected to a GPRS
network, you cannot browse the web or
send and receive email or MMS messages
while on a voice call. If you’re connected to
a UMTS (3G or HSDPA) network, you can
perform simultaneous voice and data
functions. How can you tell which kind of
network you’re connected to? See What
are all those icons?
NOTE Some wireless service providers do
not support simultaneous voice and data
functions over an HSDPA network. Check
with your wireless service provider for
information.
Saving phone numbers
After you hang up a call, you can add the
number of the person you were talking
with to Contacts if it’s not already in your
list. If an incoming call uses caller ID
blocking, you cannot save the number.
1 On the prompt that appears after you
hang up the call, press Ye s (left softkey).
2 Do one of the following:
Create a new contact: Select <New
Contact>.
Add this number to an existing
contact: Select the contact name.
Decline adding the number: Press
Cancel (right softkey).
TIP
You can turn off the Save to Contacts
prompt. When the prompt appears, select Do
not ask again.
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CHAPTER
If you don’t add a number right away, follow
these steps to add it later:
1 Press Phone/Send .
2 Highlight the number you want to save.
3 Press Menu (right softkey) and select
Save to Contacts.
4 Do one of the following:
Create a new contact: Select <New
Contact>.
Add this number to an existing
contact: Select the contact name.
Decline adding the number: Press
Cancel (right softkey).
Answering a second call (call waiting)
When you’re on a call and you receive a
second call, the call waiting notification
appears if you have chosen to be notified
(see Setting call waiting notification
). You
can do either of the following:
Send the new call to voicemail: Press
Ignore (right softkey).
Place the current call on hold and
answer the new call: Press Accept (left softkey) or press Phone/Send .
Working with two active calls
When two calls are active, your Phone
screen includes two call status sections,
Making a second call
You can make a second call while your first
each representing one of the calls. You can
do either of the following:
call is still active:
1 Place your first call on hold by selecting
Hold.
2 Press Smartdial (left softkey).
3 Dial the second number you want to
call. Or, if the number appears on the
recent calls list, highlight the number.
4 Press Phone/Send .
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• Select Swap to move between callers
by placing the current active call on hold
and talking on the other line.
• Make the calls a conference call. See
Making a conference call
.
Making a conference call
IMPORTANT You can join up to 5 calls into
a 6-way conference call. The number of
calls you can join in conference depends on
your service plan. Additional charges may
apply, and minutes in your mobile account
may be deducted for each call. Please
contact your wireless service provider for
more information.
1 Answer a second call (see Answering a
second call (call waiting)), or put the first
call on hold and make a second call (see
Making a second call
).
2 Press Menu (right softkey) and select
Conference. This joins the two calls
with you in a conference.
CHAPTER
Make more calls and add them to the
conference call. The number of calls you
can add to the conference depends on
your service plan.
3 (Optional) Extract a caller from the
conference call to talk with them
privately by pressing Menu (right
softkey), selecting Private, and then
selecting the phone number. The
extracted call becomes the active call.
Swap between the conference call and
the private call by selecting Swap. To
return the private call to the conference,
press Menu (right softkey) and select
Conference.
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When all calls are forwarded, the call
forwarding icon appears in the
upper-right corner of the Phone screen.
1 Press Start and select Settings.
2 On the Personal tab, select Phone.
3 On the Services tab, highlight Call
Forwarding.
4 Select Get Settings.
5 Specify your call forwarding settings.
4 When you’re done, do one of the
following:
• If you have not extracted a call, press
Some of the settings may already be set
by your wireless service provider to
send your calls to voicemail.
End once to hang up all calls.
• If you have extracted a call, press
End twice to hang up all calls or
press End once to hang up the
active call.
Forwarding calls
You can forward calls to another phone
number. Please check with your wireless
service provider about availability and
pricing of forwarded calls; additional
6 Press OK .
charges may apply.
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Working with called
numbers
You can redial a number you’ve recently
called (see Redialing a recently called
number). You can also view call details,
send a text message to a number, save a
number to your contact list, and more.
Working with recently called numbers
1 Press Phone/Send .
TIP
On the recent calls list, outgoing calls are
designated by a right-pointing green arrow,
and incoming calls are designated by a
left-pointing yellow arrow. Missed calls are
designated by a red exclamation point.
TIP
To filter the displayed information, press
Menu (right softkey), select View, and then
select whether you want to view all calls and
contacts, all calls only, or speed dials only.
2 Highlight the number you want and do
one or more of the following:
Save the phone number to a contact:
See Saving phone numbers
.
Send a text message to the number:
Press Menu (right softkey) and select
Send Text Message. Enter the
message text and press Send (left
softkey).
Create a note containing the phone
number: Press Menu (right softkey) and select Save to Notes.
View more details about the number:
Select the number to open the call. The
first entry shows the length of your last
call with this number. Use the other
entries to call the number or send a text
message.
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3 With the call open, do either of the
following:
View all calls with this number,
including their duration: Press Menu (right softkey) and select View All
Calls. If you select this option, you can
delete all calls from this number by
pressing Menu (right softkey) and
selecting Delete All Calls.
Delete the call from the recent calls
TIP
list: Press Menu (right softkey) and
select Delete Call. Select Ye s to
confirm the deletion.
Viewing all of your calls
Your Call History list contains the number
for all incoming and outgoing calls.
1 Press Phone/Send .
You can also open the Call History list
when you are on a call or when the Keypad is
displayed.
3 To filter the Call History list, select one
of the following buttons:
Display outgoing calls.
Display incoming calls.
2 Press Menu (right softkey) and select
Call History.
Display missed calls.
Display all calls.
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4 Highlight the number you want and do
one or more of the following:
Save the phone number to a contact:
See Saving phone numbers
View a note associated with the
phone number: Press Menu (right softkey) and select View Note.
Delete the call from the list: Press
Menu (right softkey) and select Delete.
Select Ye s to confirm the deletion.
Send a text message to the number:
Press Menu (right softkey) and select
Send Text Message. Enter the
message text and press Send (left
softkey).
Delete the entire Call History List:
Press Menu (right softkey) and select
Delete All Calls. Select Ye s to confirm
the deletion.
View timers for your most recent
calls and for all calls: Press Menu (right softkey) and select Call Timers.
TIP
To reset all call timers to zero, select
Reset.
.
Assigning a speed
dial to a phone
number
You can assign a speed dial to any contact
phone number. You can assign up to 99
speed dials.
BEFORE YOU BEGIN Before you can
assign a speed dial to a contact phone
number, you must create some contacts
(see Adding a contact
synchronizing (see Synchronizing
information).
1 From your Today screen, press
Contacts (left softkey).
2 Select the contact to whom you want to
assign a speed dial.
3 Highlight the phone number to which
you want to assign a speed dial.
4 Press Menu (right softkey) and select
Add to Speed Dial.
) or import them by
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5 If you want to change the name for this
speed dial, select the Name list and
enter a new name.
6 Select the Location list, and then select
the speed dial you want to assign to this
DID YOU KNOW
as a speed dial. The number 0 is reserved for
entering the + symbol in a phone number, and
the number 1 is reserved for dialing your
voicemail system.
TIP
You can also assign a speed dial to a
contact from the recent calls list. Press
Phone/Send to open the list, press Menu
(right softkey), and select Speed Dial. Press
Menu (right softkey), select New, and then
select the contact to whom you want to
assign a speed dial.
To view a list of all your speed dials, press
Phone/Send , press Menu (right
softkey), and select Speed Dial.
?
You cannot assign 0 (zero) or 1
phone number. Press Up or
Down to scroll the list of available
speed dials.
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What are all those
icons?
You can monitor the status of several items
using icons at the top of your Today screen
or your Phone screen:
You missed an incoming call.
You have a voicemail message.
You have a new email message.
A new multimedia message is
being downloaded to your
smartphone.
A multimedia message could not
be downloaded.
You have a new multimedia
message.
You have a new text message.
No SIM card is inserted or
software is unable to recognize
the SIM.
You have more than one of the
conditions listed above. Tap the
icon to view the notifications.
Your phone is on. The bars
display the signal strength.
The stronger the signal, the
more bars that appear. If you are
outside a coverage area, no bars
appear.
Your phone is off.
The SIM card is locked. You need
to enter a PIN or a PUK to unlock
the SIM card (see Locking the
SIM card).
A voice call is in progress.
The speakerphone is on.
A call is on hold.
The microphone is muted.
The screen is locked.
All calls are being forwarded.
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You are in a roaming coverage
area. Additional fees may apply
for calls or data transmission.
Your smartphone’s Wi-Fi feature
is turned on, but you are not
connected to a Wi-Fi network.
Your smartphone is connected to
a Wi-Fi network, but you are not
actively transmitting data.
Your smartphone is connected to
a Wi-Fi network and you are
actively transmitting data.
ActiveSync synchronization is in
progress.
Your smartphone is connected to
a computer or network, or
Windows Mobile Device Center
synchronization is in progress.
A data connection is not available
or your phone is off.
Your smartphone’s battery is low.
Your smartphone’s battery is
being charged.
Your smartphone is connected to
a power outlet and the battery is
Wireless
service
provider
name
Your phone is on. When you turn
off your phone, Phone Off
appears instead.
A call is in progress and your
smartphone is connected to a
Bluetooth headset or car kit.
You have a reminder. If the
reminder is not displayed on your
Today screen, tap the icon to
open the reminder.
You have an alert from Microsoft.
If the alert is not displayed on
your Today screen, tap the icon
to open the alert.
Your GPS satellite data has
expired (see Determining your
GPS location).
Your phone is connected to a 3G
UMTS network, but you are not
actively transmitting data. You
can still make or receive calls.
Your phone is on and a 3G UMTS
data connection is active. You
can make and receive calls and
transmit data simultaneously.
fully charged.
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Your phone is connected to a
HSDPA UMTS network, but you
are not actively transmitting data.
You can still make or receive
calls.
NOTE In most cases, when your
phone is connected to a UMTS
network (either 3G or HSDPA)
but you are not actively
transmitting data, the 3G icon
appears. The H icon may appear
when your phone is connected
to a HSDPA UMTS network, but
you are not actively transmitting
data.
Your phone is on and an HSDPA
UMTS data connection is active.
You can make and receive calls
and transmit data
simultaneously.
Your phone is connected to an
EDGE network, but you are not
actively transmitting data. You
can still make or receive calls.
Your phone is on and an EDGE
data connection is active. You
can still make or receive calls,
but the data transmission is
automatically interrupted.
Your phone is connected to a
GPRS network, but you are not
actively transmitting data. You
can still make or receive calls.
Your phone is on and a GPRS
data connection is active. You
can still make or receive calls,
but the data transmission is
automatically interrupted.
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Using a phone
Using a wired headset
headset
You can connect a phone headset for
hands-free operation. You can use either
the headset that came with your
smartphone or a compatible third-party
headset.
IMPORTANT If driving while using a
smartphone is permitted in your area, we
recommend using a headset or hands-free
car kit (both sold separately). However, be
aware that use of a headset that covers
both ears impairs your ability to hear other
sounds. Use of such a headset while
operating a motor vehicle or riding a bicycle
may create a serious hazard to you and/or
others, and may be illegal. If you must use
a stereo headset while driving, place a
speaker in only one ear. Leave the other ear
free to hear outside noises, and do so only
if it is legal and you can do so safely.
1 Speakers
2 Microphone
3 Headset button
The headset button performs different
actions depending on what’s happening on
the phone. Press the headset button once
to perform any of the following tasks:
• Answer an incoming call
• Respond to call waiting
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• Hang up a single active call or all calls on
a conference call if there is no extracted
call
• Swap between calls if there is one
active call and one call on hold
NOTE Your smartphone works with
headsets that have a 3.5mm connector
(look for three colored bands on the plug).
When in doubt, ask the third-party headset
manufacturer if the product is compatible
with your smartphone. If you hear a
headset buzz or poor microphone
performance, your headset may be
incompatible with your smartphone.
®
Connecting to a Bluetooth
hands-free
device
Your smartphone is also compatible with
many headsets and car kits (sold
separately) enabled with Bluetooth
®
wireless technology version 2.0 and earlier
versions.
For a list of compatible hands-free devices
with Bluetooth wireless technology, go to
palm.com/treoproumts-support
.
After you set up a connection with a
Bluetooth headset or hands-free car kit,
you can communicate with that device
whenever it is within range and the
Bluetooth feature on your smartphone is
turned on. The range varies greatly,
depending on environmental factors. The
maximum is about 10 meters (30 feet).
DID YOU KNOW
Bluetooth headset and a car kit, the one you
connected to your smartphone last becomes
the active device.
?
If you have both a compatible
1 If necessary, prepare the device with
which you want to connect to accept a
new connection. Check the device’s
documentation for details. Be sure to
find out if the device has a predefined
passkey that you need to enter on your
smartphone in step 8.
2 On your smartphone, press Start
and select Settings.
3 Select the Connections tab, and then
select Bluetooth .
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4 Select the Mode tab and check the Tu r n
on Bluetooth box.
5 Select the Devices tab, and then select
Add new device.
6 Wait for your smartphone to search for
devices and to display the device list.
7 Highlight the device with which you
want to connect and press Next (right
softkey). If the device you want does
not appear, select Refresh.
8 If prompted, enter a passkey between 1
and 16 digits long and press Next (right
softkey). For some headsets, the
passkey is entered automatically. If you
are not prompted for a passkey, skip to
step 10.
IMPORTANT Some hands-free devices
have a predefined passkey. If your
hands-free device has a predefined
passkey, you can find it in the
documentation for that device. Other
devices provide a screen where you enter
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a passkey that you make up. In either case,
you must use the same passkey on both
your smartphone and your hands-free
device. We recommend that you use a
passkey of 16 digits, where possible, to
improve the security of your smartphone.
The longer the passkey, the more difficult it
is for the passkey to be deciphered.
9 If the passkey is not predefined, enter
the same passkey on the other
Bluetooth device and press Finish (right
softkey).
10 (Optional) Press Advanced (right
softkey) and make sure that the Hands Free box is checked. Press Save (right
softkey).
11 Press Done (left softkey).
12 Press OK .
You can now communicate with this device
whenever it is within range and the
Bluetooth feature on your smartphone is
turned on. The range varies greatly,
depending on environmental factors. The
maximum is about 10 meters (30 feet).
Using a Bluetooth hands-free device
To learn how to set up and connect to
Bluetooth devices, see Connecting to a
Bluetooth® hands-free device.
Here are tips for working with a Bluetooth
hands-free device:
• To transfer a call from the handset to a
Bluetooth hands-free device during a
call, on the Phone screen, press Menu
(right softkey) and select Tu r n Hands-free On. To transfer the call to
the handset, press Menu (right softkey)
and select Turn Hands-free Off.
DID YOU KNOW
hands-free device and it is within range, your
smartphone automatically routes all calls to
the hands-free device instead of to the
earpiece on your smartphone.
• To transfer a call from a wired headset
?
If you’re using a Bluetooth
to a Bluetooth headset or car kit that is
within range and with which you’ve
previously set up a partnership
(Bluetooth headset or car kit required,
sold separately), unplug the wired
headset and press the button on the
Bluetooth headset or car kit.
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• To find out how to transfer your
contacts from your smartphone to your
car kit, go to palm.com/
treoproumts-support.
4 Select the Event list, and then select
the type of call for which you want to
set the ringtone:
Phone: Known Caller: An incoming call
from someone in your Contacts list or
Speed Dial list.
Customizing phone
settings
Selecting ringtones and display notices
You can set different tones for different
types of incoming phone calls and
notifications. You can download MP3,
MIDI, AMR, WAV, and WMA ringtones
directly to your smartphone (see
Downloading files and images from a web
page). You can also download ringtones to
your computer and then email them to your
phone.
1 Press Start and select Settings.
2 On the Personal tab, select Sounds &
Notifications .
3 Select the Notifications tab.
Phone: Missed call: A call you did not
answer.
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Phone: Roaming: A call that comes in
when you’re outside your home mobile
network.
Phone: Unknown Caller: An incoming
call from someone identified by caller
ID who is not in your Contacts list or
Speed Dial list.
Phone: Voice mail: A new voicemail.
5 If you selected Known Caller, Roaming,
or Unknown Caller, select the ring type
and the ringtone. Select the Play
icon to preview the ringtone sound.
6 If you selected Missed call or Voice
mail, set the following options:
• Check the Play Sound box if you
want to have a sound played when
the event occurs.
• If you checked the Play Sound box,
then select the sound for the selected
type of call. You can also check the
Repeat box to have the sound repeat.
• (Optional) Select the Play icon to
preview the sound.
• Check the Display message on
screen box to have a message
displayed when the event occurs.
7 Check the Vibrate when… boxes to
turn the vibrate feature on/off based on
the Ringer switch setting.
8 Repeat steps 4–7 to select ringtones for
other types of calls.
9 Press OK .
DID YOU KNOW
and send sounds on your smartphone. You
can also set sounds for messaging
notifications and calendar reminders. See
Selecting Sounds & Notifications
?
You can add, preview, delete,
.
Adjusting call and ringer volume
* Vol ume
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Call volume: While a call is in progress,
press Vo lu me (on the side of your
smartphone) to adjust the call volume.
Ringer volume: When a call is not in
progress and you are not playing music or a
video, press Volum e to adjust ringer
volume.
TIP
To turn off the call or ringer volume
completely, press and hold Vol um e until the
minimum volume is reached. Release the
button, wait two seconds, and then press
Vol u me again.
Enabling TTY
You can enable your smartphone for use
with a TTY/TDD device. A TTY (also known
as a TDD or Text Telephone) is a
telecommunications device that enables
telephone communication for people who
are deaf or hard of hearing, or who have
speech or language disabilities.
Your smartphone is compatible with select
TTY devices. You can connect a TTY/TDD
machine, headset, or hands-free kit to your
smartphone through the headset jack while
in TTY/TDD mode. Please check with the
manufacturer of your TTY device for
Assigning a caller ID ringtone
1 On your Today screen, press
Contacts (left softkey).
2 Highlight the contact’s name.
3 Press Menu (right softkey) and select
Edit.
4 Select Ring tone.
5 Select a tone for this contact entry.
6 Press OK .
connectivity information. Be sure that the
TTY device supports digital wireless
transmission.
NOTE Not all wireless service providers
support the TTY feature on your
smartphone. Check with your wireless
service provider for information.
BEFORE YOU BEGIN Make sure your
smartphone is connected to a TTY/TDD
device using the headset jack. When you
enable TTY, all audio modes are disabled on
your smartphone, including holding the
smartphone up to your ear and listening.
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1 Press Start and select Settings.
2 On the Personal tab, select TTY .
3 Check the Enable TTY support box.
4 If an alert appears, press OK .
5 Press OK .
Setting your phone to automatically
answer calls
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 Select the More tab.
TIP
On the Phone settings screen, press
Down on the 5-way to move the highlight to
the tab area, and then press Right until the
More tab appears.
4 Check the Answer incoming calls
without pressing Talk after X rings
box and select the number of rings.
5 Press OK .
Adding contact numbers from new callers
By default, you are prompted to add
contact entries for numbers that are not
already in your Contacts list. You can turn
this feature on or off.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 Select the Advanced tab and check or
uncheck the Add new phone number
to Contacts at end of call box.
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4 Press OK .
Setting options for rejecting a call
By default, when you reject an incoming
call, the caller is sent to voicemail. You can
change this setting so that, in addition to
sending the caller to voicemail, a text
message opens addressed to the caller,
containing default text, that you can send
right away. You can also change the default
text of the message.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 Select the Advanced tab.
4 To turn on the text message feature,
check the Reject call with text
message box.
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76
5 (Optional) To change the content of the
message, select the text in the box, and
enter the text you want.
6 Press OK .
Blocking calls
You can block (bar) incoming or outgoing
calls. Not all wireless service providers
support the call barring features.
BEFORE YOU BEGIN
• Make sure that call barring is supported
by your service plan. Check with your
wireless service provider for more
information.
• Get a call barring password from your
wireless service provider.
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1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 On the Services tab, highlight Call
Barring and select Get Settings.
4 Select the Block incoming calls list,
and then select one of the options:
All calls: All incoming calls are blocked.
When roaming: All incoming calls are
blocked when roaming.
Off: No incoming calls are blocked.
5 Select the Block outgoing calls list,
and then select one of the options:
All calls: All outgoing calls are blocked.
International: All outgoing international
calls are blocked.
International except to home
country: All outgoing international calls
are blocked except to the country
where the phone is based.
Off: No outgoing calls are blocked.
6 Press OK .
7 Enter the call barring password and
press OK .
Setting caller ID
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 On the Services tab, highlight Caller ID
and select Get Settings.
4 Select the appropriate option to provide
your caller ID to Everyone or No one,
or Only to contacts.
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4 Select the appropriate option to receive
a notification or not.
5 Press OK .
Setting call waiting notification
5 Press OK .
You can choose to be notified when you
receive a call while you are on a call. You
can choose to accept the call or not. See
Answering a second call (call waiting)
.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 On the Services tab, highlight Call
Waiting and select Get Settings.
Changing your voicemail and text
message service center number
If your wireless service provider changes
the number you call to retrieve voicemail
messages, you can change the number on
your smartphone. You can also change the
number of your text message service
center.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 On the Services tab, highlight Vo ic e
Mail and Text Messages and select
Get Services.
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4 Select the field for the number you want
to change, and enter the new number
5 Press OK .
Enabling fixed dialing
Fixed dialing allows you to restrict your
outgoing calls and messages to selected
phone numbers included in your fixed
dialing list. After the service is activated,
you can call and send messages only to the
phone numbers from the list.
The list is protected by a PIN2 code. If you
enter an incorrect PIN2 more times than
allowed by your wireless service provider,
the SIM card locks. After the SIM card
locks, you need the PUK2 to unlock the
SIM card. Contact your wireless service
provider for more information and your
PIN2.
BEFORE YOU BEGIN Get your PIN2 from
your wireless service provider. If you have
entered your PIN2 incorrectly and your SIM
card is locked, obtain your PUK2 from your
wireless service provider.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 Select the More tab.
4 Next to Fixed Dialing, select Settings.
5 Check the Enable fixed Dialing box.
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6 Enter your PIN2 and press Done (left
softkey). If your SIM card is locked,
enter your PUK2 and press Done (left
4 Select the Select your network type
list, and then select one of the
following:
softkey).
7 Press Menu (right softkey) to add,
delete, or edit the phone numbers in the
list.
8 Press OK .
TIP
If your wireless service provider changes
the PIN2 code, you need to change it on your
smartphone. Press Start and select Settings.
On the Personal tab, select Phone. Select the
PIN2 tab, and then select Change PIN2.
Manually selecting your wireless band
IMPORTANT The wireless band setting is
preset for optimum performance. Do not
change this setting unless instructed to do
so by a representative from your wireless
service provider.
Auto: Automatically selects a network.
GSM: Connects only to GSM networks.
UMTS: Connects only to UMTS (3G or
HSDPA) networks.
5 Select the Select your GSM/UMTS
Band list, and then select either Auto or
one of the bands listed. The band
options differ depending on your
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
wireless service provider.
6 Press OK .
3 Select the Band tab.
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Manually selecting your network settings
IMPORTANT The network settings are
preset for optimum performance. Do not
change these settings unless instructed to
do so by a representative from your
wireless service provider. The network
settings options vary according to your
wireless service provider.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 Select the Network tab.
4 To switch to another network, select
Find Network and select an available
network.
5 From the Network Selection list, select
an option:
Automa ti c: The network connection is
automatically made.
Manual: Network connections are
manually made. If you are manually
selecting a network, select a network
from the list of available networks.
6 To change your preferred network,
select Set Networks, check the box
next to the networks you want, and
select your order of preference.
7 Press OK .
Selecting broadcast channel options
Broadcast channel settings let you set
options for incoming system messages
from your wireless service provider.
1 Press Start and select Settings.
2 On the Personal tab, select Phone .
3 Select the More tab.
4 Under Broadcast Channels, check the
Enable box and select Settings.
5 Check the Receive channel list box.
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6 Select the Language list, and then
select the language in which you want
to receive channel messages.
7 Select the Select items to receive list,
and then select the type of messages
you want to receive. To create new
items, select New, enter the item name
and channel number, and press OK .
8 Press OK .
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5
Synchronizing means that information that has been entered or
®
updated in one place—your Palm
Tre o™ Pro smartphone, your
computer, or your corporate server—is automatically updated
in the other. There’s no need to enter information twice. Some
types of synchronization can happen on an automated
schedule, so you don’t even have to think about it.
After you get into the habit of synchronizing regularly, you’ll
know what a powerful tool synchronization is for transferring,
updating, and backing up large amounts of information on your
smartphone.
This chapter discusses using desktop sync
software and other methods to synchronize
your smartphone and your computer.
When you synchronize, info you enter on
your smartphone, your computer, or your
corporate server is automatically updated
in the other location. There’s no need to
enter the info twice. This is true whether
you sync with your computer using
desktop synchronization software (see
Setting up your computer for
synchronization) or wirelessly with your
company’s Exchange server using
Microsoft Exchange ActiveSync (see
Setting up wireless synchronization
).
How do I
synchronize?
There are a number of ways to make
synchronization occur. You can install
desktop sync software on your computer
to synchronize in one of several ways, or
you may be able to synchronize wirelessly
with an Exchange server. You can also
maximize your sync options and sync with
both an Exchange server and desktop sync
software.
Synchronizing with desktop sync
software
The sync application on your smartphone is
called ActiveSync. The name of the
desktop sync software on your computer
depends on your computer’s operating
system.
Windows XP: The desktop sync software
is called ActiveSync
Windows Vista: The desktop sync
software is called Windows Mobile Device
Center.
You install the software by connecting your
smartphone to your computer. You must
install this software even if you have
already installed a previous version of
desktop sync software. See for
instructions.
®
desktop software.
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After you install desktop sync software,
you can synchronize by connecting your
smartphone to your computer using any of
the following:
USB cable: See Synchronizing using the
USB cable.
®
Bluetooth
Synchronizing over a Bluetooth connection
Infrared (IR): See Synchronizing over an
infrared connection.
Synchronizing wirelessly with the server
You can set up your smartphone to
synchronize email and other information
wirelessly with Microsoft Exchange Server
2007 or Exchange Server 2003 using
Microsoft Exchange ActiveSync (see
Setting up wireless synchronization
choose this method, synchronization takes
place automatically after setup.
NOTE If you decide to sync wirelessly, you
don’t have to install the desktop sync
software, but we strongly recommend that
you do. You need the desktop sync
software to synchronize pictures, videos,
music files, and other info directly with
your computer.
wireless technology: See
). If you
What can I
synchronize?
If you have Microsoft Office Outlook®2003
or later installed on your computer, you can
synchronize information in these
applications:
.
The information in these applications
synchronizes with Outlook by default
whether you use desktop sync software or
wireless synchronization with Microsoft
Exchange ActiveSync.
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TIP
If you don’t have Outlook installed on your
computer, you can download a trial version of
Outlook 2007. On your smartphone, press
Start and select Settings. Select the System
tab, select PC Setup, and then select Set up my PC . Connect your smartphone to your
computer using the USB cable. On the screen
that appears on your computer, select the link
to download a trial version of Outlook 2007.
If you set up synchronization with desktop
sync software, information in the Favorites
application is synchronized by default as
well.
DID YOU KNOW
you an easy way to get favorites from the web
browser on your computer into the web
browser on your smartphone. Just add them
to the folder called Mobile Favorites, which
shows up in your computer's browser. When
you sync, they become available on your
smartphone as well. Backup copies of any
favorites that you add on the smartphone
browser are also stored in the Mobile
Favorites folder.
?
Synchronizing Favorites gives
You can remove applications or add others
to the list of applications that synchronize.
For example, you can change settings to
synchronize Word, Excel, PowerPoint,
OneNote, and PDF files, as well as
pictures, music, videos, and other types of
files (see Changing which applications
sync). If you want to synchronize music or
other files that appear in the Windows
Media Player Mobile library on your
smartphone (see Windows Media Player
Mobile), you need Windows Media Player
10 or later on your computer.
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If you don’t have Windows Media Player
installed on your computer, you can download
it for free from microsoft.com
.
If you want to synchronize with a personal
information manager (PIM) other than
Microsoft Office Outlook, you must install a
third-party solution. Contact the PIM’s
vendor to learn if software is available for
your smartphone.
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This table lists the types of info you can
synchronize and the methods to use.
Info typeMethodWhere to learn more
Outlook Contacts,
Calendar, Tasks
Outlook EmailDesktop sync software or
Desktop sync software
(sync with computer) or
Exchange ActiveSync
(direct sync with server)
Exchange ActiveSync
Setting up your computer for
synchronization or
Setting up wireless synchronization
Setting up your computer for
synchronization or
Setting up wireless synchronization
Word, Excel,
PowerPoint,
OneNote, PDF
files
Desktop sync softwareSetting up your computer for
synchronization
Synchronizing your Microsoft Office
files
Changing which applications sync
Music, video, and
picture files that
are in your
Windows Media
Player Mobile
library
Desktop sync software
and Windows Media
Player
Setting up your computer for
synchronization
Changing which applications sync
Synchronizing Windows Media Player
library files
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Info typeMethodWhere to learn more
Music, picture,
and video files
that are not in
your Windows
Media Player
Mobile library
Outlook NotesDesktop sync softwareSetting up your computer for
Files to be
transferred to an
expansion card
Setting up your
computer for
synchronization
Before you can synchronize with your
computer, you must have the current
version of the desktop sync software
installed.
Desktop sync softwareSetting up your computer for
synchronization
Changing which applications sync
Synchronizing Windows Media Player
library files (Windows Vista)
synchronization
Changing which applications sync
Desktop sync softwareSetting up your computer for
synchronization
Changing which applications sync
System requirements
Your computer must meet the following
minimum system requirements:
• Windows XP Service Pack 2 or
Windows Vista (later versions may also
be supported)
• 32MB of available memory (RAM)
• 170MB of free hard disk space
• Available USB port
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• USB cable (included with your
smartphone)
• Adobe Flash Player (required to run the
installation program)
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If you do not have Adobe Flash Player on
your computer, you can download it for free
from adobe.com
.
Installing the desktop sync software
NOTE If you’re transferring info from a
previous Windows Mobile
a Palm OS
®
by ACCESS device, you can
®
device or from
learn more about how to move content,
such as pictures, music, and files, to your
smartphone by going to palm.com/
treoproumts-support.
You need the USB cable that came with
your smartphone to install the desktop
sync software. The cable connection
between your smartphone and your
computer can operate in two modes: setup
In setup mode, you can do the following:
• Install the desktop sync software.
• Download a trial version of Outlook
2007.
• Download a copy of this User Guide to
your computer.
• Visit Palm support online.
BEFORE YOU BEGIN If you are installing
the software on a computer at work, make
sure your company allows you to install
new software. Contact your company’s
IT department for help.
1 Close any applications that are currently
running on your computer, including
those running in the background. Your
computer must have all its resources
available to install the software.
2 Plug the USB cable into an available
USB port on your computer or into a
powered USB hub connected to your
computer.
mode and sync mode. The first time you
connect your smartphone to your
computer, the connection is automatically
set to setup mode, so that you can
complete installation.
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For best performance, plug your USB
cable directly into a USB port on your
computer. If your computer has USB ports on
both the front and back, we suggest using the
back port. If you use a USB hub, make sure it’s
a powered hub.
3 Connect the USB cable to your
smartphone by inserting it into the
microUSB connector on the bottom of
the smartphone.
When you connect your smartphone to
your computer in setup mode, an
application checks to see if your
computer has the current version of the
desktop sync software installed.
If your computer has the current version
of the software installed, the mode
switches to sync mode, and you are
ready to sync. You can sync now by
clicking Sync your PC and Treo, or
simply reconnect your smartphone and
your computer to sync in the future (see
Synchronizing using the USB cable
).
If your computer doesn’t have the
current version of the sync software
installed, go to the next step.
4 On your computer, select Install sync
software on your PC and follow the
installation instructions that appear on
both your computer and your
smartphone. If prompted on a Windows
Vista computer, click Continue.
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Your smartphone is being charged when it
is connected to your computer using the USB
cable. If you never want to sync through this
connection, but only charge your smartphone,
you need to turn off setup mode. When the
Setup screen appears on your computer, on
your smartphone, press Cancel (right softkey),
and then press Exit (right softkey).
5 After you complete installation, the
mode switches to sync mode, and you
are ready to sync. You can sync now by
clicking Sync your PC and Treo, or
simply reconnect your smartphone and
your computer to sync in the future (see
Synchronizing using the USB cable
Desktop software installation also creates
a folder for your smartphone on your
computer. When your smartphone is
connected to your computer, opening My
Computer or Windows Explorer (Windows
XP) or Computer (Windows Vista) displays
an icon representing your smartphone.
Double-clicking this icon displays folders
containing items you synchronized, such as
music files, pictures, and videos.
Switching between setup mode and sync
mode
After the first time you connect your
smartphone to your computer, the
connection switches from setup mode to
sync mode. In sync mode, your
smartphone synchronizes with your
computer every time you connect them
using the USB cable, provided you have the
current version of the desktop sync
software installed on your computer.
The connection stays in sync mode unless
you manually switch it to setup mode. For
example, you may be using sync mode but
decide you want to download the trial
).
version of Outlook 2007, so you need to
switch to setup mode. After you finish
working in setup mode, the connection
automatically switches back to sync
mode—you don’t need to do anything.
IMPORTANT Even if you are in sync
mode, synchronization cannot take place
unless you have the desktop sync software
installed on your computer. If you did not
install the software during initial setup but
want to synchronize, switch to setup mode
so that you can install the software.
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1 On your smartphone, press Start
and select Settings.
2 Select the System tab, and then select
PC Setup .
3 Select Set up my PC.
4 Press OK .
5 Connect your smartphone to your
computer to run Setup.
Using the desktop sync software
After you install the desktop sync software,
synchronization happens by default
anytime you connect your smartphone to
your computer, as described in
Synchronizing using the USB cable
. You
can also open the desktop sync software
window on your computer to perform the
following tasks:
• Install applications from your computer
to your smartphone (see Installing
applications from your computer) or to
an expansion card inserted into the
expansion card slot on your smartphone
(see Installing applications onto an
expansion card).
• Change which applications synchronize.
• In ActiveSync desktop software on a
Windows XP computer, enter settings
to synchronize wirelessly with Microsoft
Exchange Server 2003 or 2007.
DID YOU KNOW
applications synchronize (see Changing which
applications sync) and enter settings to
synchronize wirelessly (see Setting up
wireless synchronization) in the ActiveSync
app on your smartphone. Whether you enter
changes on your smartphone or on your
computer, the changes are transferred to the
other location the next time you synchronize.
?
You can also change which
To open the desktop sync software, do one
of the following:
Windows XP: To open the ActiveSync
desktop software window, double-click the
ActiveSync icon in the taskbar in the
lower-right corner of your computer screen.
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If the ActiveSync icon does not appear in
the taskbar, click Start > Programs > Microsoft ActiveSync to open the
ActiveSync window.
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You can enter a setting to have the
ActiveSync window open automatically when
you connect your computer and your
smartphone. In the ActiveSync window, select
File > Connection Settings, and check the
Open ActiveSync when my device
connects box.
Windows Vista: To open Windows Mobile
Device Center, click Start > All Programs
> Windows Mobile Device Center.
whether changes you made on the
computer or on the smartphone need to be
synchronized.
Synchronizing
NOTE If you synchronize more than one
device with the same computer, each
device must have a unique name. To create
a custom device name for your
smartphone, press Start and select
Settings. Select the System tab, and then
select About . Select the Device ID tab
and enter a name and description.
1 Plug the USB cable into an available
USB port or into a powered USB hub on
Synchronizing using
the USB cable
your computer.
2 Connect the USB cable to your
smartphone by inserting it into the
microUSB connector on the bottom of
the smartphone.
After you install the desktop sync software
(see Installing the desktop sync software
),
every time you connect your smartphone
to your computer, the desktop sync
software automatically turns on and checks
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3 Check for synchronization progress:
Windows XP: Look for the animated
ActiveSync icon at the top of your
smartphone screen and the ActiveSync
icon in the taskbar on your
computer.
Windows Vista: Look for the animated
connection icon at the top of your
smartphone screen.
• If you don’t see the correct icon, make
sure the desktop sync software that
came with your smartphone is
running on your computer.
• If you have any problems
synchronizing, see Synchronization
for
troubleshooting suggestions.
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Your smartphone contains Sprite Backup, a
backup and restore application that backs up
information that is not synchronized with
Outlook. This app also preserves your
information and settings if your smartphone is
ever lost or stolen, and it protects your info
during a hard reset. To access this app, press
Start, select Programs, and then select
Sprite Backup.
Setting up wireless
synchronization
Does your company use Microsoft Outlook
as its email solution? Does your company
also use Microsoft Exchange Server 2003
or 2007 as its email server? If so, you may
be able to wirelessly synchronize the email
and other Outlook info on your smartphone
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and the same info stored on the Exchange
server using Microsoft Exchange
ActiveSync.
If you are using Exchange Server 2007, or
Exchange Server 2003 that has been
upgraded to Service Pack 2, you may be
able to take advantage of the additional
features of Microsoft Direct Push.
Microsoft Direct Push is a two-way
wireless delivery method that keeps your
Outlook information always up-to-date and
provides more efficient communication
between the server and your smartphone.
It includes features like Global Address
List, Tasks Over The Air (OTA), and
IP-based push updating of Calendar and
Messaging.
DID YOU KNOW
Outlook also syncs with the server, whatever
is synchronized to the server from your
smartphone also shows up in Outlook on your
computer; and whatever you enter or change
in Outlook on your computer syncs to the
server and then shows up on your
smartphone.
?
Because your desktop copy of
Server account. Work with your system
administrator to gather the following info,
and then follow the steps in this section to
set up an account:
• Mail server address and domain name.
• The username and password you use to
access your corporate mail server.
• Security connection: Does your server
use an encrypted (SSL) connection?
• Security measure: Is it OK to store your
corporate email password on your
smartphone?
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If you installed ActiveSync desktop
software on a Windows XP computer, you
may have already set up your smartphone to
synchronize wirelessly with the server. To
check, press Start, select Programs, and
then select ActiveSync. Press Menu (right
softkey). If Configure Server appears instead
of Add Server Source, wireless sync is already
set up, and you can skip this procedure.
1 Press Start and select Programs.
2 Select ActiveSync .
3 Press Menu (right softkey) and select
BEFORE YOU BEGIN To synchronize
Add Server Source.
wirelessly, you need to set up an Exchange
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4 Enter the email address you use to
access email from your corporate
Exchange server. Check the box to have
the setup process get your Exchange
server settings from the Internet.
5 Press Next (right softkey).
6 Enter the username and password you
use to access your corporate mail
server, and enter the Exchange server
domain.
NOTE You can’t see your password as you
enter it, so be careful. Be sure Caps Lock
and Option Lock are not on unless you
need them. For info on how to enter
characters, see Entering lowercase and
uppercase letters and Entering numbers,
punctuation, and symbols.
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The Exchange server settings are casesensitive. Be sure to enter uppercase and
lowercase letters properly.
7 Check the Save password box.
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If you found out from your system
administrator that it is not OK to store your
corporate email password on your
smartphone, don’t check the Save password
box; you must synchronize manually (see
Initiating a wireless sync manually
).
8 Press Next (right softkey).
9 If prompted, enter the server address.
Check the This server requires an
encrypted (SSL) connection box if
your server uses an encrypted
connection.
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10 Press Next (right softkey) and check the
boxes for the types of information you
want to synchronize with the Exchange
server.
12 Press Finish (left softkey).
Synchronization with your Exchange
server begins automatically. A status
bar appears onscreen indicating sync
progress.
You can set a schedule for synchronization
to take place anytime info is updated on
either your smartphone or the server or at
certain intervals (see Setting the
synchronization schedule), or allow
synchronization to take place only when
you initiate it manually (see Initiating a
wireless sync manually).
11 (Optional) Highlight an item and select
Settings to change the synchronization
settings for that type of information.
Settings are not available for all items.
Setting the synchronization schedule
You can set a synchronization schedule in
either of the following situations:
If you use Microsoft Exchange Server
2007, or Microsoft Exchange Server 2003
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To automatically download more of an
incoming email message than the default
setting, select E-mail in step 11 and select a
higher number from the Download size limit
list. If you don’t increase this setting, you can
manually download the rest of the message at
your convenience.
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To set the rules for fixing sync conflicts,
press Menu (right softkey) and select
Advanced.
with Service Pack 2: By default, wireless
sync takes place anytime info is updated
on either your smartphone or the server
using Microsoft Direct Push. To save
battery life, however, you can set
synchronization to take place at intervals
that you specify.
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If you use Microsoft Exchange Server
2003 that is not upgraded to Service
Pack 2: By default, wireless sync does not
take place automatically. Set a
synchronization schedule to have sync take
place either anytime info is updated on
your smartphone or the server, or at certain
intervals.
1 Press Start and select Programs.
2 Select ActiveSync .
3 Press Menu (right softkey) and select
Schedule.
4 Set any of the following options:
Peak times: Sets the frequency for
high-traffic time periods such as when
you are at work or when email volume
is high.
Off-peak times: Sets the frequency for
low-traffic time periods such as late at
night.
Use above settings when roaming:
Sets the frequency while you are
roaming outside your wireless service
provider’s network. You should keep
this box checked to ensure that wireless
sync works properly.
Send/receive when I click Send: Sets
whether items are sent as soon as you
select Send in the Messaging
application, or whether they are held
until the next synchronization.
5 Press OK .
Initiating a wireless sync manually
If you want to control exactly when a
wireless sync takes place, or if it is not OK
to store your corporate email password on
your smartphone, you can initiate sync
manually.
1 To set up manual sync, follow the
preceding procedure, Setting the
synchronization schedule. In the Peak
times and Off-peak times lists, select
You can synchronize your computer and
smartphone using Bluetooth wireless
technology.
BEFORE YOU BEGIN Make sure your
computer is equipped with Bluetooth
wireless technology. You may need to go to
your computer manufacturer’s website to
download required software. Check the
documentation that came with your
computer for information.
1 Do one of the following:
Windows XP: On your computer,
right-click the ActiveSync icon in
the taskbar in the lower-right corner of
the screen, and select Connection
Settings.
Windows Vista: Click Start > All
Programs > Windows Mobile Device
Center. Select Connect without
setting up your device, and then select Connection settings.
2 Check the Allow connections for one
of the following box and select
Bluetooth.
3 On your smartphone, press Start
and select Settings.
4 Select the Connections tab, and then
select Bluetooth .
5 Select the Mode tab and check the Tu r n
on Bluetooth box.
6 Press Start and select Programs.
7 Select ActiveSync .
8 Press Menu (right softkey) and select
Connect via Bluetooth.
OTHER WAYS TO SYNCHRONIZE
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