Palm PTR690HKP User Manual
Sprint® Service
Palm® Centro™ Smart Device
www.sprint.com
© Sprint Nextel. All rights reserved. No
reproduction in whole or in part without prior
written approval. SPRINT and other trademarks
are trademarks of Sprint Nextel.
PN: 406-11134-01
v. 1 .1
Intellectual Property Notices
© 2007 Palm, Inc. All rights reserved. Blazer, HotSync, Palm, Palm Desktop, Palm OS, Centro, Treo, VersaMail, and
the Palm and Treo logo are among the trademarks or registered trademarks owned by or licensed to Palm, Inc.
Documents To Go is a trademark or registered trademark of DataViz, Inc. Microsoft, Excel, PowerPoint, Outlook
and ActiveSync are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries. All other brand and product names are or may be trademarks of, and are used to
identify products or services of, their respective owners.
This product is protected by one or more of the following United States patents:
6,976,226; 6,975,304; 6,965,375; 6,961,567; 6,961,029; 6,957,397; 6,952,571; 6,950,988; 6,947,975;
6,947,017; 6,943,667; 6,940,490; 6,924,752; 6,907,233; 6,906,701; 6,906,741; 6,901,276; 6,850,780;
6,845,408; 6,842,628; 6,842,335; 6,831,662; 6,819,552; 6,804,699; 6,795,710; 6,788,285; 6,781,824;
6,781,575; 6,766,490; 6,745,047; 6,744,451; 6,738,852; 6,732,105; 6,724,720; 6,721,892; 6,712,638;
6,708,280; 6,697,639; 6,687,839; 6,685,328; 6,665,803; 6,618,044; 6,590,588; 6,539,476; 6,532,148;
6,523,124; 6,519,141; 6,516,202; 6,490,155; 6,480,146; 6,457,134; 6,456,247; 6,442,637; 6,441,824;
6,437,543; 6,429,625; 6,425,087; 6,389,572; 6,388,877; 6,381,650; 6,363,082; 6,344,848; 6,317,085;
6,241,537; 6,222,857; 6,185,423; 6,147,314; 6,115,248; 6,064,342; D421,251; D429,252; D466,128; D478,091.
Patent pending.
This product also is licensed under United States patent 6,058,304.
This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of
such technology outside this product is prohibited without a license from Microsoft or an authorized Microsoft
subsidiary.
All rights reserved.
This product contains ACCESS Co., Ltd.’s NetFront 3.0 Internet browser software. © 1996-2007 ACCESS Co., Ltd.
and ACCESS Systems America, Inc. NetFront is the trademark or registered trademark of ACCESS Co., Ltd. in
Japan and in other countries except the United States of America. NetFront is a registered trademark of
NetFront Communications, Inc. in the United States of America and is used under a license. A portion of this
software includes software modules developed by the Independent JPEG group.
Disclaimer and Limitation of Liability
Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise
through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss
cause d by deleti on of data as a result of malfu nction, de ad battery, or r epairs. Be sure to make backup copies of
all important data on other media to protect against data loss.
Palm Take Back and Recycling Program
This symbol indicates that Palm products should be recycled and not be disposed of in unsorted
municipal waste. Palm products should be sent to a facility that properly recycles electrical and
electronic equipment. For information on environmental programs, visit:
www.palm.com/environment.
As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use
environmentally friendly materials, reduce waste, and develop the highest standards in electronics recycling.
Our recycling program keeps Palm handheld devices, smartphones, and mobile companions out of landfills
through evaluation and disposition for reuse and recycling.
Palm customers may participate in the recycling program free of charge. Visit palm.com/recycle
call 877-869-7256 for additional details and information about how you can help reduce electronic waste.
or in the US
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Section 1: Setting Up Your Smart Device and Your Computer . . . . . . . . . . . . . . . . . . . . . 5
1A. Setting Up Your Palm Centro™ Smart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Your New Centro Smart Device by Palm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inserting the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1B. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making Your First Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Creating Sprint Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
1C. Synchronizing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Why Connect My Device to My Computer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Upgrading From Another Palm OS® by ACCESS Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing the Desktop Synchronization Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting Your Palm Centro™ Smart Device to Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Synchronizing Information—The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Section 2: Getting To Know Your Palm Centro™ Smart Device. . . . . . . . . . . . . . . . . . . 39
2A. Moving Around on Your Smart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Moving Around the Device Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Opening Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
2B. Using Your Device’s Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Turning Your Device On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Opening the Phone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
What Can I Do When I’m On a Call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Sprint Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Defining Favorite Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using a Phone Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Customizing Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Checking Signal Strength and Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Section 3: Using Sprint Power Vision and Other Wireless Connections . . . . . . . . . . 101
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Getting Started With Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Sprint Power Vision Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Accessing Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Personalizing Your Service With On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using Your Device’s Phone as a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
3B. Using Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
What Email Applications Can I Use on My Smart Device? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using Sprint Mobile Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
The VersaMail® Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
3C. Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Creating and Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using Messaging to Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Managing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Customizing Your Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Using Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Using Sprint Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
3D. Browsing the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Viewing a Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Working With Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Working With Bookmarks and Saved Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Customizing Your Web Browser Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
3E. Using Bluetooth® Wireless Technology and Dial-Up Networking . . . . . . . . . . . . . . . . .169
Connecting to Devices With Bluetooth Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Using Your Device as a Wireless Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Section 4: Your Portable Media Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
4A. Working With Your Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Taking Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Customizing Your Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Viewing Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Organizing Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Using Your Online Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Viewing Pictures and Videos on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
4B. Listening to Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Sprint Music Manager Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Transferring Music Files From Your Computer (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Transferring Music Files From Your Computer (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Transferring Music From a CD to Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Listening to Music on Your Palm Centro™ Smart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
4C. Watching Sprint TVSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Accessing Streamed Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Viewing Streamed Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Section 5: Your Mobile Organizer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
5A. Using Your Device’s Organizer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Memos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
5B. Increasing Your Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Using the Documents Application to Work With Your Office Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Voice Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
World Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Section 6: Managing Your Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 245
6A. Managing Files and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Using Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Installing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Removing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Viewing Application Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Sending Information Using Bluetooth® Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256
Beaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Synchronizing Information—Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Using Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
6B. Customizing Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Setting System Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Adjusting the Display and Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Changing the Applications Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Customizing Device Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Optimizing Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Locking Your Device and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Using Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Purchasing Accessories for Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Section 7: Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
7A. Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
Trouble Upgrading? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Resetting Your Palm Centro™ Smart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Making Room on Your Palm Centro™ Smart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .330
Third-Party Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Where to Learn More . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
7B. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .337
Section 8: Safety and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
8A. Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Maintaining Safe Use of and Access to Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Using Your Phone With a Hearing Aid Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Radiofrequency (RF) Energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Bluetooth® Qualification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Static Electricity, ESD, and Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
User’s Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
8B. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365
Welcome to Sprint
Sprint and Nextel have come together, offering you more choice and flexibility to do
whatever you want, whenever you want.
This full combination brings you access to more products, more services, and more of what
you need to do more of what you want.
Welcome and thank you for choosing Sprint.
1
How to Use This Guide
We know you’re eager to start using your device right away, and the sections of this guide
are designed to help you do just that.
䢇 Section 1: Setting Up Your Smart Device and Your Computer guides you through the
process of setting up your new Palm Centro™ Smart Device, your Sprint service, and
your computer.
䢇 Section 2: Getting To Know Your Palm Centro™ Smart Device shows you the basics of your
device and service with quick, easy-to-follow instructions. This section also describes
the features of your device’s phone and shows you how to use Sprint service features
such as voicemail, call waiting, and call forwarding.
䢇 Section 3: Using Sprint Power Vision and Other Wireless Connections shows you how to use
Sprint Power Vision features, including Web browsing, messaging, and email. It also
describes other types of wireless connections, such as Bluetooth® wireless technology.
䢇 Section 4: Your Portable Media Device shows you how to use your device’s camera—
including how to use the Sprint Picture Mail
listen to music files on your device.
䢇 Section 5: Your Mobile Organizer guides you through the process of using the built-in,
full-featured, Palm OS® by ACCESS organizer, which gives you instant access to your
Contacts, Calendar, Tasks, Memos, Calculator, and more.
䢇 Section 6: Managing Your Information and Settings describes the tools for managing files
and applications and the preferences that enable you to customize your device.
䢇 Section 7: Resources answers frequently asked questions and shows you what to do if
something goes wrong. It also includes a helpful glossary of terms.
䢇 Section 8: Safety and Specifications outlines recommended safety and maintenance
guidelines and displays the technical specifications for your Centro device.
SM
application—and how to transfer and
2
WAR NIN G:
Please refer to “Important Safety Information” on page 343 to learn
about information that helps you safely use your phone. Failure to read
and follow the Important Safety Information in this phone guide may
result in serious bodily injury, death, or property damage.
3
4
Section 1
Setting Up Your Smart Device
and Your Computer
6
Setting Up Your Palm Centro™ Smart Device
In This Section
⽧ What You Need
⽧ Your New Centro Smart Device by Palm
⽧ Inserting the Battery
⽧ Charging the Battery
Section 1A
Device Setup
Section 1A: Device Setup 7
What You Need
Your Palm Centro™ smart device box contains the following:
Hardware
䢇 Centro smart device.
䢇 Rechargeable battery.
䢇 AC charger.
䢇 USB sync cable.
䢇 Sprint charger adapter.
Software
䢇 Palm Software Installation CD (includes desktop synchronization software and links to
bonus software for your device).
You’ll also need the following items to complete the installation and activation:
䢇 An activated Sprint service plan.
䢇 A location with wireless coverage for your device.
䢇 An electrical outlet.
䢇 The computer with which you want to synchronize your personal information.
Documentation
䢇 Read This First setup poster.
䢇 Welcome to Sprint brochure.
䢇 Getting Started guide.
䢇 Setting Up Email booklet.
䢇 Experience Sprint Power Vision guide.
䢇 Terms & Conditions.
䢇 Warranty and Software License Agreement.
8 Section 1A: Device Setup
Your New Centro Smart Device by Palm
1. Indicator
Light
3. 5-way
Navigator
4. Power/End
11. Talk
10. Phone
12. Side
Button
2. Earpiece
13. Volume
Button
6. Menu
9. Calendar
5. Applications
7. Messaging
8. Option
Your Device’s Features: Front View
Device Setup
1. Indicator Light provides the status of your device’s battery. Red indicates that your
2. Earpiece serves as the speaker on your device when you are not using the
Section 1A: Device Setup 9
device is charging and green indicates that your device is fully charged.
speakerphone feature or a headset.
3. 5-way Navigator gives you one-handed access to moving around the device screen
and selecting options. See “Moving Around the Device Screen” on page 42 for
instructions.
4. Power/End turns the device’s phone on and off, wakes up and turns off the screen,
and hangs up calls.
5. Applications opens Applications view.
6. Menu opens the application menus.
7. Messaging opens the Messaging application.
8. Option activates the secondary function of a key or button. See “Using the Keyboard”
on page 46 for details.
9. Calendar opens the Calendar application.
10. Phone opens the Phone application.
11. Tal k dials when a phone number is selected or entered, and answers an incoming
phone call.
12. Side Button records voice memos by default, and performs context-sensitive actions
when an application is open, such as playing or pausing MP3 files in the Pocket
Tunes™ application. You can also reassign this button to open your favorite
application.
13. Volume Button adjusts the earpiece, speaker, and ringer volume levels.
10 Section 1A: Device Setup
Your Device’s Features: Back View
23. Camera Lens 16. Battery Door
18. Sync
Connector
14. Self-portrait
Mirror
17. Headset
Jack
20. Microphone
15. Speaker
22. Infrared (IR) Port
21. Expansion Card Slot
19. Charger
Jack
Device Setup
14. Self-portrait Mirror enables you to take a picture of yourself.
15. Speaker plays ringtones and alarms, and serves as the speaker for the speakerphone
feature and other audio playback.
16. Battery Door slides down to provide access to the battery compartment.
17. Headset Jack enables you to connect a hands-free headset. Use only headsets that are
compatible with your device.
18. Sync Connector enables you to attach the USB sync cable to your device.
19. Charger Jack enables you to attach the AC charger to your device.
20. Microphone serves as the mouthpiece on your device’s phone.
Section 1A: Device Setup 11
21. Expansion Card Slot allows you to expand the capabilities of your device using a
24. Sound On
27. Stylus
25. Ringer Switch
26. Sound Off
microSD card. See “Using Expansion Cards” on page 269.
22. Infrared (IR) Port uses infrared technology to transmit information to and receive
information from other infrared-enabled devices that use compatible software.
23. Camera Lens enables you to take pictures using the built-in camera.
Note:
Your device’s speaker includes a large magnet, so be sure to keep your
device away from credit cards or other items that could become
demagnetized.
Your Device’s Features: Top View
24. Sound On turns on the ringer and all other sounds, including alarms and music, when
the Ringer switch is set to this position.
25. Ringer Switch controls the ringer setting. See “Setting System Sounds” on page 276
for details on changing the settings.
26. Sound Off silences the ringer and turns off all other sounds, including alarms and
music, when the Ringer switch is set to this position.
27. Stylus allows you to tap options on your device’s screen. To use the stylus, slide it out
of the slot and hold it as you would a pen or pencil.
12 Section 1A: Device Setup
Inserting the Battery
Battery Contacts
Battery
Compartment
Device Contacts
Battery Door
Device Setup
1. Gently press down on the Battery Door, and then slide the door downward to remove
2. Align the battery contacts with the contacts inside the device compartment.
3. Insert the battery into the compartment at a 45-degree angle, and then press it into
4. Slide the battery door onto the back of the device until it clicks into place.
5. Follow the onscreen instructions to set up your device.
WAR NIN G:
it from your device.
place.
Use only Sprint-approved or manufacturer-approved batteries and
chargers with your device. The failure to use a Sprint-approved or
manufacturer-approved battery and charger may increase the risk of
your device overheating, catching fire, or exploding, which may result in
serious bodily injury, death, or property damage.
Section 1A: Device Setup 13
Tip:
Buy an extra battery as a spare for long trips or heavy data use. Visit
go.palm.com/centro-sprint/ or www.sprint.com to purchase batteries
that are approved by Sprint and that are compatible with your device.
14 Section 1A: Device Setup
Charging the Battery
Indicator Light
The battery comes with a sufficient charge to complete the setup process and activate your
phone. After activation, we recommend charging your device for three and a half hours to
give it a full charge. See “Maximizing Battery Life” on page 18 for tips on maximizing the
life of your device’s battery.
1. Plug the AC charger into a wall outlet.
2. Connect the charger cable to the charger jack on the bottom of the device. Make sure
the arrow on the connector is facing up, toward your device’s screen.
3. To confirm that your device is charging, check the indicator light.
䡲 Red indicates that your device is charging.
䡲 Green indicates that your device is fully charged.
Device Setup
If the battery is fully drained, it may take a few moments for the indicator light to turn on
while the battery is charging.
Section 1A: Device Setup 15
Tip:
You can also charge your device by connecting it to your computer with
the sync cable. You can do this with or without using the charger cable
(see “Connecting Your Palm Centro™ Smart Device to Your Computer” on
page 34). Keep in mind that it takes longer to charge the battery using
the sync cable, and if your laptop isn’t plugged into a power source, it
can drain the laptop’s battery.
The onscreen battery icon displays the power status:
䢇 Full battery : Battery is not connected to a wall outlet and is fully charged.
䢇 Partial battery : Battery is not connected to a wall outlet and has some power but is
not fully charged.
䢇 Almost-empty battery with red at the bottom : Battery needs to be charged
immediately.
Note:
Your device’s indicator light blinks red when the battery needs to be
charged.
䢇 Red lightning bolt : Battery is connected to a wall outlet and is charging.
䢇 Green lightning bolt : Battery is connected to a wall outlet and is fully charged.
Tip:
To see exactly how much power is left in your battery, tap the onscreen
battery icon.
16 Section 1A: Device Setup
Using a Sprint Charger Adapter
Sprint Charger
Adapter
If the connector on your Sprint-approved 1 Amp AC charger or vehicle charger doesn’t fit
into the connector on the bottom of your device, use the included Sprint charger adapter.
Device Setup
WAR NIN G:
Use only with 1 Amp AC chargers distributed by Sprint for your device.
Using any unapproved AC charger may destroy the AC charger and cause
a fire.
1. Plug the AC charger into a power source.
2. Connect the Sprint charger adapter to the charger
jack on bottom of the device.
3. Connect the charger cable to the Sprint charger
adapter.
4. Charge your device as described earlier.
Battery Life
Battery life depends on individual use. Consumption factors include signal strength,
speakerphone use, and use of wireless features.
If the battery drains to the point where your device doesn’t turn on, the device stores your
information safely until you recharge the battery. To avoid draining the battery, we
recommend that you charge and synchronize your device every day, especially if you use the
wireless features of your phone often.
Note:
Using your device’s phone reduces the battery life. You can extend the
battery life by turning off your device’s phone while using the organizer
features. In any case, regular charging is recommended for optimal
performance.
Section 1A: Device Setup 17
Maximizing Battery Life
You can increase the life of your device’s battery by following a few easy guidelines.
Remember that battery life depends on how you use your device.
䢇 Charge your device whenever you’re at your desk, or charge it overnight each day. The
lithium-ion (Li-ion) battery has a much longer useful life when it is topped off
frequently, versus being charged after it is fully drained.
䢇 Your device’s wireless features (phone, email, messaging, Web, and any applications
that use a Sprint Power Vision connection, such as Sprint TV
(camera, media players, and games) consume more power than its organizer features. If
you spend a lot of time using the wireless and media features, keep an eye on the
battery icon and charge when necessary.
䢇 If you don’t plan to use the wireless features on your device for awhile, turn off your
phone (see “Turning Your Device’s Phone On and Off” on page 55). You can forward calls
to a different number or let all calls be picked up by voicemail (see “Call Forwarding” on
page 71).
䢇 As with any mobile phone, if you are in an area with no wireless coverage, your device
searches for a signal, which consumes power. If you cannot move to an area of better
coverage, you may want to temporarily turn off your phone. While your phone is off,
you can continue to use your device’s nonwireless features.
䢇 Turn down the screen brightness (see “Adjusting the Brightness” on page 278).
䢇 Decrease the settings in Power Preferences and turn off Beam Receive (see “Optimizing
Power Settings” on page 287).
䢇 Turn off the Bluetooth® feature if you are not using it (see “Connecting to a Bluetooth®
Hands-Free Device” on page 80).
䢇 Set the VersaMail AutoSync option to download messages at a scheduled time, rather
than as they arrive. See “Downloading New Email Messages Automatically” on
page 135.
sm
) and media features
18 Section 1A: Device Setup
Tip:
You can buy an extra battery as a spare for long airplane trips or periods of
heavy use. To purchase batteries that are compatible with your smart
device, go to go.palm.com/centro-sprint/ or www.sprint.com.
Device Setup
Section 1A: Device Setup 19
20 Section 1A: Device Setup
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