Palm ONE-TOUCH MAIL V2.3 User Manual

ONE-TOUCH MAIL™ V 2.3

MANUAL

The Email Solution for a Mobile World

One-Touch Mail combines a number of state-of-the-art technologies in one small package to give you access to vital information and keep you in touch with your office and your clients. With One-Touch Mail, users can send and receive Contacts, Calendars, and text attachments as well as regular Email wirelessly. Additionally, One-Touch Mail supports sending pager, fax, and voice messages via third-party providers. One-Touch Mail also includes advanced organization features that allow for intuitive filing and filtering.

3Com logo are registered trademarks, and Palm Computing® Platform and the Palm Computing® Device are trademarks of 3Com Corporation or its subsidiaries. JP Mobile, Inc. is not responsible for any liability, loss, or damage caused or alleged to have been caused directly or indirectly by this product.

All other brands and product names are trademarks or registered trademarks of their respective owners.

©2001 JP Mobile, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying or recording on any information storage and retrieval system, without prior written permission from JP Mobile, Inc.

Note: JP Mobile was formerly JP Systems. This program’s version was created before the company name change. Any reference to JP Systems may now be considered the same as JP Mobile.

DNC Handspring/OTM/UM/v2.3/r01 -1022

For more information visit JP Mobile on the

World Wide Web at http://www.jpmobile.com.

Mobile Solutions … for a Mobile World

Licensing Agreement The use of One-Touch Mail™ v2.3 is governed by the terms of the following

license agreement. Please read and accept to the terms of this agreement before using the software.

This copy is licensed exclusively to Handspring, Inc.’s Wireless Internet Access Suite.

As per this agreement, you may make a single copy of One-Touch Mail™ v2.3 for backup purposes. You may also copy the program onto one hard disk for use in lieu of the original program or backup disk. It is a violation of this agreement to make program copies of beyond those outlined above. It is a violation of this license agreement to decompile, reverse engineer, or otherwise generate source code from the code supplied pursuant to this license.

Site licenses are available from JP Mobile for users who wish to use multiple copies of the program at one location. For further information please call

1.972.484.5263. The program is provided "AS IS" without warranty of any kind, either expressed or implied. Some states do not allow exclusion of implied warranties, so the above exclusion may not apply to you. JP Mobile does not warrant that the functions contained in the program will meet your requirements. You assume responsibility for the installation, use, and the results obtained from the program. I f for any reason the limited warranty provided by this agreement should be determined to be invalid or inapplicable to any claim which is based upon the quality or performance of the licensed software, the aggregate liability of JP Mobile and anyone else who has been involved in the creation, production or delivery of the licensed software nevertheless, shall be limited to the amount paid by you for the original version of the software. In no event shall JP Mobile be liable for any damages, including any lost profits, lost savings, patent infringement, or other consequential damages arising out of the use or inability to use such program even if any other party has advised JP Mobile or an authorized dealer of the possibility of such damages or for any claim. In some states, the above limitation may not apply to you.

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CONTENTS

INTRODUCTION ........................................................................................................ 6

CONFIGURATION AND SETUP ................................................................................. 7

Configuring Outgoing Mail (SMTP) and Incoming Mail (POP3) Servers .................... 8

Configuring Mail settings - Options.......................................................................10

Configuring Mail settings - Advanced ...................................................................11

Editing Mailbox Settings ......................................................................................12

EMAIL ADDRESSES................................................................................................13

Storing Email Addresses .....................................................................................13

Storing Group or Distribution Lists........................................................................14

Accessing Stored Numb ers List...........................................................................15

EMAIL MESSAGES .................................................................................................16

Composing New Messages .................................................................................16

Message Options at a Glance........................................................................17

Using the Canned Message List ....................................................................17

Using the Attachments Option .......................................................................18

Sending, Canceling, and Saving Messages ..........................................................19

Canceling Messages.....................................................................................19

Saving Messages .........................................................................................21

Sending Messages Stored in the Outbox........................................................21

Retrieving Email Messages .................................................................................22

Viewing Messag es..............................................................................................23

Message Options at a Glance........................................................................24

Deleting Email Messages ....................................................................................25

Deleting Multiple Email Messages ........................................................................25

OTHER FEATURES .................................................................................................27

Edit Menu ...........................................................................................................27

Message Menu...................................................................................................27

New .............................................................................................................28

Select All Msgs .............................................................................................28

Deselect All Msgs.........................................................................................28

Mark Unread ................................................................................................28

Mark Read ...................................................................................................28

Move to........................................................................................................28

Del from Handheld........................................................................................29

Del from Handheld and Server .......................................................................29

Download from Server ..................................................................................29

Purge Deleted Items .....................................................................................29

Folders...............................................................................................................30

Setup Menu ........................................................................................................31

Canned Messages........................................................................................31

Signature .....................................................................................................31

Account Setup..............................................................................................32

Filters...........................................................................................................32

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Default Servers.............................................................................................34

Network Panel..............................................................................................34

Other Menu ........................................................................................................36

SOLVING PROBLEMS.............................................................................................37

Common Problems .............................................................................................37

Unable to resolve:.........................................................................................37

Connection closed by foreign host, while trying to download a message...........37

Invalid Password/Mailbox is locked. ...............................................................37

Serial port error / PPP timeout.......................................................................37

Memory is too low .........................................................................................37

No new messages on server. ........................................................................37

Other Troubleshooting items:...............................................................................38

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Introduction

One-Touch Mail is a messaging application for the handheld platform enabling you to use your handheld device in conjunction with your wireless modem to send and receive Email messages over the Internet.

This manual explains how to configure, setup, and use One-Touch Mail for your handheld device and assumes that you are familiar with handheld applications.

For more information about your device, please refer to your Palm OS manual.

Your package includes:

• One-Touch Mail User Manual for handheld devices

• One-Touch Mail Software

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Configuration and Setup

This section explains how to configure and setup One-Touch Mail software on your device. Because you are viewing this manual it is assumed that you have already installed One-Touch Mail v 2.3 on your device. If you have not, or if you need to uninstall the program please see the Readme One-Touch Mail file that was included with you One-Touch Mail v 2.3 program files.

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Configuring Outgoing Mail (SMTP) and Incoming Mail (POP3) Servers

This section explains how to configure the servers used for outgoing and incoming mail. Before using One-Touch Mail software you need:

• A handheld device with modem

• An Email account with an Internet Service Provider

To configure outgoing and incoming mail:

1. From the Palm Main Menu, tap the <One-Touch> icon. The Confirm screen displays.

2. Tap <Yes> to begin configuring the SMTP/POP3 servers. The Mail Configuration screen displays.

3. Tap <New> to add a new server. The Mail settings - Basic screen displays.

4. Enter the POP3 server address in the Incoming POP3 mail server field.

5. Enter your user name/mail box name in the Account field.

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6. Tap <Passwd> next to the Account field. The Password box displays.

7. Enter your password. Tap <Set password> to accept and return to the Mail settings – Basic screen .

(You can access the Password screen later to change your password.)

8. Enter your SMTP mail server address in the SMTP Server Address field. The address can be a name or a numeric IP address.

Note: For example, mail.abcd.com is considered a name and

207.184.70.129 is considered as a numeric IP address.

Specifying a numeric IP address reduces the connection set up time. You can find the numeric IP address from your Internet Service Provider or network administrator. If you enter server name, make sure you have configured the DNS entry in the network configuration.

9. Enter your name in the Name field. The name entered is displayed on outgoing messages.

10. Enter your Email address in the Email field. The Email address entered is used when others respond to your mail.

Some services require a valid Email address to be entered in the field before allowing you to send mail.

11. You can set additional settings using the Options and Advanced screens. Refer to the “Configuring Mail settings – Options” and “Configuring Mail settings – Advanced ” proce dures for information on completing these screens.

12. If you want to configure another mailbox, tap <New> again and repeat this configuration procedure.

13. Tap <Done> again to exit the Configuration menu.

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Configuring Mail settings - Options

The Options screen enables you to customize additional settings for your mailbox.

1. Tap <Options>. The Mail settings – Options screen displays.

2. Select the checkbox next to each option you want to activate. A description of each option is listed below.

Mail setting Option Description

o Leave a copy of emails on

server.

o BCC a copy of all outgoing msgs

to _____________.

o Hang up connections when

finished sending or receiving messages.

o Store complete header.

If incoming message is larger than ______ bytes:

o Truncate & download. o Skip it.

Select this option if you want to leave messages on your server after downloading to your Palm.

Select this option if you want to designate an address to receive blind carbon copies of all your outgoing messages.

Select this option if you want the system to automatically disconnect after sending or receiving emails.

Select this option if you want keep a copy of previously downloaded Email headers.

Select whether you want to download or skip any files sent to your mailbox that are larger than the specified size. (You can change the default number of bytes displayed.)

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You can enter different

time

these fields.

Configuring Mail settings - Advanced

The Advanced screen enables you to define default settings for your mailbox.

1. Tap <Advanced>. The Mail settings – Advanced screen displays.

port numbers and

-out values in

2. Enter port numbers and time -out values if different from the default values displayed.

The buttons displayed in the table below provides a description of each advanced option:

Mail setting Option Description

Port numbers and Time out Values

The values displayed above are the default values. You can edit the values as needed.

Tap <Reset> to restore all mailbox values to their default values.

Tap <Clear> to deletes the message download history.

Tap <Cancel> to stop any messages downloads in pending status.

3. Tap <Done> when finished.

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Edit the values as necessary.

Editing Mailbox Settings

To edit your existing mailbox settings:

1. From the Main Menu, tap the <One-Touch> icon. The One-Touch screen displays

2. Tap the Menu icon on your handheld device.

3. Tap <Setup>, then <Account Setup>. The Mail Configuration screen displays.

4. Tap the address you want to edit.

5. Tap <Edit>. The Mail settings - Basic screen displays.

Refer to “Configuring Outgoing Mail (SMTP) and Incoming Mail (POP3) Servers” for instructions on editing the Basic, Options, and Advanced settings.

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