Palm, Inc. and its subsidiaries assume no responsibility for any damage or loss resulting
from the use of this guide.
Palm, Inc. and its subsidiaries assume no responsibility for any loss or claims by third
parties which may arise through the use of this software. Palm, Inc. and it subsidiaries
assume no responsibility for any damage or loss caused by deletion of data as a result
of malfunction, dead battery, or repairs. Be sure to make backup copies of all important
data on other media to protect against data loss.
Important: Please read the End User Software License Agreement with this product before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the End User Software License Agreement.
HotSync® Cradle/Cable Adapters and
Software Download Available
The HotSync® cradle/ cable supp lied with y our handheld fits a 9-pin serial connector. If
you do not have a 9-pin serial port available on your computer, you can order the following types of adapters: 25-pin serial adapter (for use with Windows computers), Macintosh serial adapter, USB adapter (for use with Windows or Macintosh computers). To
order a HotSync cradle/cable adapter, go to the web site:
http://www.palm.com/support/m100/extras.
Palm™ Desktop software is supplied on a CD-ROM disc. If you do not have access to a
CD-ROM drive for your computer, you can download the Palm Desktop software from
http://www.palm.com.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.
P/N: 406-2316-01
A/N: 423-2316-01
Page ii
Contents
Chapter 1: Get Started
Your Palm m100 series handheld .......................................................1
Installing applications using a Windows computer .................. 36
Installing applications using a Macintosh .................................. 37
Resetting your handheld ................................................................... 38
Performing a soft reset ................................................................... 38
Performing a hard reset ................................................................. 38
Chapter 4: Frequently Asked Questions
I don’t see anything on my handheld screen .............................. 39
I can’t complete a HotSync operation .......................................... 40
Troubleshooting communication problems ...............................40
Troubleshooting data synchronization problems ...................... 42
Upgrading from another Palm OS handheld ............................. 43
Page iv Getting Started with Palm™ m100 Series Handhelds
Chapter 1
Get Started
Palm™ m100 series handhelds will help you get to meetings and
appointments on time, remember people’s names and personal
details, and track items on your To Do list. You can enter your
schedule in Date Book; keep all your contact names, addresses, phone
numbers, and other details in Address Book; prioritize and assign
your tasks a due date in To Do List; and jot quick notes directly on the
screen in Note Pad.
To keep your data extra safe, you can synchronize your data with
Palm™ Desktop organizer software on your Windows or Macintosh
computer so you always have a backup copy.
Your Palm m100 series handheld
IR port
Exchange data and
applications with
any infraredenabled Palm OS
handheld that’s
nearby.
Applications
Launcher
Tap the
Applications
icon to see
all your
applications.
®
Power button/
Backlight control
Press here to turn
your handheld on
and off. Hold it down
for a few seconds to
turn on the screen
backlight.
Stylus
Graffiti® writing area
Use the stylus to enter
®
Graffiti
Date
Book
Address
Book
Application
buttons
Chapter 1Page 1
To Do
List
Note
Pad
here, or to access the
onscreen keyboard.
text and numbers
Scroll buttons
Press the top button to
scroll up and the bottom
button to scroll down.
Installing batteries
1. Press the latch on the battery door and lift the battery door away
from your handheld.
Press tab to open
battery door
Diagram shows where
to place + and - ends of
batteries
2. Install two AAA alkaline batteries into the battery compartment.
3. Insert the battery door back into place so that it is flush with the
back of your handheld and “clicks” into position.
Important:
Do not force the battery door. When the batteries are
correctly installed, the battery door clips smoothly into
place. When changing the batteries, replace them
immediately. The built-in backup power maintains
memory of your data for
a period of up to one minute
.
Page 2 Get Started
Setting up your handheld
1. Press the power button to turn on your handheld.
2. Follow the instructions on the screen to set up your handheld.
Note:
Important:
3. After you enter the time and date, tap Next to complete the Basic
Skills tutorial.
Tip:
If your handheld does not turn on, see Chapter 4 in this
guide for suggestions.
For users outside the United States, choose the same
language for your handheld and Palm Desktop software.
Choosing a language that does not match the Palm
Desktop software is not recommended or supported, and
may result in data loss. If you need to reselect a language
on your handheld, you must perform a hard reset. See
“Resetting your handheld” in Chapter 3 for details.
To access the Basic Skills tutorial later, tap the Welcome
icon in the Applications launcher.
Using the protective flip cover
You can open the cover so that it rests on the back of your handheld,
or remove it altogether.
Removing the cover
1. Open the cover and grasp the hinge with your thumb.
2. Gently rock the cover from one side to the other until the hinge
prongs release from the slots on the top edge of your handheld.
Chapter 1Page 3
Attaching the cover
1. Align the hinge prongs with the slots on the top of your handheld.
2. Insert one prong at a time until the prongs lock inside the slots.
Scroll button
hole
Window
Tip:
Use the window in the cover to view the time and alarm
reminder messages when your handheld is off and the cover
is closed. To view the time, press the top scroll button which is
accessible through the hole at the bottom of the cover.
Installing Palm Desktop software
Palm Desktop software includes the same applications as your
handheld: Date Book, Address Book, To Do List, Note Pad, and Memo
Pad. You can use the HotSync Manager feature of this software to
backup and exchange data between your handheld and your
computer.
Note:
Important:
If you are using Microsoft Outlook or other organizer software
instead of Palm Desktop software, you still need to complete
this process to install HotSync Manager, conduit software, and
other features of Palm Desktop software.
If you are upgrading from another Palm OS handheld,
See “Upgrading from another Palm OS handheld” in
Chapter 4 for instructions before you complete the steps
in this section.
Page 4 Get Started
Connecting the HotSync cradle/cable
1. Shut down and turn off your computer.
2. Plug the HotSync cradle/cable into a serial (COM) port on your
computer.
The HotSync
cradle/cable cannot
share a port with a
modem or other
device connected
to your computer.
Shown with a
HotSync cradle.
Some models use
a cable in place
of the cradle.
If your computer does not have a dedicated serial port available, or the
cradle/cable does not fit your computer, you can order the following
HotSync cradle/cable adapters from:
m100/extras
.
http://www.palm.com/support/
25-pin serial
Chapter 1Page 5
Macintosh serial
USB
Installing Palm Desktop software on a
Windows computer
1. Turn on your computer.
2. Exit any open programs, including those that run automatically at
startup (such as Microsoft Office) and virus-scanning software.
3. Insert the Palm Desktop CD-ROM into the CD-ROM drive.
Note:
If installation does not begin, click the Windows Start
button, choose Run, enter D:\autorun.exe, and then click
OK. If necessary, replace D: with the drive letter assigned
to your CD-ROM drive.
4. Follow the onscreen instructions to complete the installation.
During installation you may be asked to connect your handheld to
the HotSync cradle/cable.
Important:
For users outside the United States, choose the same
language for Palm Desktop software and your handheld.
Choosing a language that does not match your handheld
is not recommended or supported, and may result in data
loss. If you need to reselect a language for Palm Desktop
software, repeat the installation process and select the
appropriate language.
Shown with a
HotSync cradle.
Some models use
a cable in place
of the cradle.
For information about how to use Palm Desktop software, refer to the
online Help and the
Page 6 Get Started
Quick Tour
in Palm Desktop software.
Installing Palm Desktop software
on a Macintosh
1. Turn on your Macintosh.
2. Insert the Palm Desktop CD-ROM into the CD-ROM drive.
3. Double-click the Palm Desktop CD icon.
4. Double-click the Palm Desktop Installer icon.
5. Follow the onscreen instructions to complete the installation.
For information about how to use Palm Desktop software, refer to the
online Help in Palm Desktop software and the
for the Macintosh User’s Guide
on the Palm Desktop CD-ROM.
Palm Desktop Software
Chapter 1Page 7
Synchronizing data:
Performing the first HotSync operation
The HotSync process automatically synchronizes — that is, exchanges
and updates — data between your handheld and Palm Desktop
software. Changes you make on your handheld or Palm Desktop
software appear in both places after a HotSync operation.
Tip:
1. Connect your handheld to the HotSync cradle/cable.
2. Press the HotSync button
If you have difficulty performing a successful HotSync
operation, see Chapter 4 in this guide for suggestions.
on the cradle/cable.
Shown with a
HotSync cradle.
Some models use
a cable in place
of the cradle.
HotSync
button
3. When the Users dialog box appears, select the user name you
entered when you installed Palm Desktop software.
Your user name serves as the connection between your handheld and your computer. If you’re sharing Palm Desktop software with another handheld user, you can change users by
selecting a name from the User list on the right side of the Palm
Desktop window. Be sure you select the correct user name before entering data in Palm Desktop software.
4. Wait for a message on your handheld indicating that the process is
complete.
5. Remove your handheld from the HotSync cradle/cable.
Page 8 Get Started
Congratulations!
You’ve installed the batteries in your handheld, connected your
handheld to your computer, installed the Palm Desktop software, and
performed your first HotSync operation.
There are several places you can find information on how to use your
handheld and Palm Desktop software:
■
This guide,
provides instructions on performing basic tasks on your handheld.
■
The Basic Skills tutorial on your handheld. To access this tutorial,
go to the Applications Launcher and then tap the Welcome icon.
■
The online handbook,
provides comprehensive instructions on using your handheld and
the applications that come with it. To access this guide, insert the
Palm Desktop CD-ROM into your computer:
Getting Started with Palm™ m100 Series Handhelds
Handbook for Palm™ m100 Series Handhelds,
,
Windows.
When the Setup screen appears, click Cancel. Copy
the Handbook.pdf file to the Palm folder on your computer,
and then double-click the file.
Macintosh.
Open the Documentation folder and copy the
Handbook.pdf file to the Palm folder on your Macintosh, and
then double-click the file.
Note:
If the handbook file does not open, then you need to
install Adobe Acrobat from the Palm Desktop CD-ROM.
Windows.
Open the Acroread folder and then double-click
the ar40eng.exe file.
Macintosh.
Open the Palm Extras folder, open the Adobe
Acrobat Reader folder, and then double-click the Reader
4.05 Installer icon.
■
The Windows tutorial for Palm Desktop software,
Quick Tour
access this tutorial, go to the Help menu in Palm Desktop software
and choose Quick Tour.
■
The online user guide,
User’s Guide.
To access this guide, open the Documentation folder
Palm Desktop Software for the Macintosh
on the Palm Desktop CD-ROM, copy the Palm Desktop.pdf file to
the Palm folder on your Macintosh, and then double-click the file.
■
The online help for Palm Desktop software. To access the online
help, go to the Help menu in Palm Desktop software.
■
The Help Notes support information for Windows users. To access
this information, open the Palm folder on your computer, open the
Helpnote folder, and then double-click the individual note files.
. To
Chapter 1Page 9
Page 10 Get Started
Chapter 2
Enter Data
There are several ways to enter data into your handheld: the onscreen
®
keyboards, Graffiti
external keyboard accessory, and importing data.
Entering data with the
onscreen keyboards
1. Open any application (such as Address Book).
2. Tap any record, or tap New.
3. Tap “abc” or tap “123” to open an onscreen keyboard.
writing, Note Pad, Palm™ Desktop software, an
Tap here for
alphabetic
keyboard
4. Tap the characters to enter text and numbers.
Alphabetic
Tab
Caps lock
Caps shift
Tap here to display
Numeric
Tap here to display
numeric keyboard
5. Tap Done to close the onscreen keyboard.
alphabetic keyboard
Tap here to display
international keyboard
Tap here for
numeric
keyboard
Backspace
Carriage return
International
Chapter 2Page 11
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