Palm, Inc. assumes no responsibility for any damage or loss resulting from the
use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties
which may arise through the use of this software. Palm, Inc. assumes no
responsibility for any damage or loss caused by deletion of data as a result of
malfunction, dead battery, or repairs. Be sure to make backup copies of all
important data on other media to protect against data loss.
IMPORTANT Please read the End User Software License Agreement with this
product before using the accompanying software program(s). Using any part of the
software indicates that you accept the terms of the End User Software License
Agreement.
Software Download Available
Palm™ Desktop software is supplied on a CD-ROM disc. If you do not have
acces s to a CD -ROM driv e for you r compute r, you ca n downlo ad Palm De sktop
software from
www.palm.com.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook
file located on the product CD-ROM.
Contents
Front panel of Palm™ m100 series handhelds . . . . . . . . . . . . . . . . 1
Back panel of Palm m100 series handhelds . . . . . . . . . . . . . . . . . . . 1
Press it to turn on your
handheld. Hold it down for two
seconds to set the brightness
of the backlight. Press it
again to turn it off.
Date Bo ok
Address Book
Application buttons
Press each one to turn on the
handheld and start an application.
Note Pad
To D o L i s t
Graffiti® writing
area
See the next page
for details. Gr affiti
writing is a
simple method of
writing letters,
numbers, and
symbols.
Scroll buttons
Press to scroll
through screens,
go from day to
day in Date Book.
When your
handheld is off,
press the Up
button to display
the Clock.
Back panel of Palm m100 series handhelds
Stylus
The tool for
everything you do
on the handheld.
Use it to write
Graffiti characters,
tap icons and
buttons and menu
items, select text,
drag the scroll bar,
and so on.
Faceplate tab
See page 13 to
learn how to
change the
faceplate.
IR port
data from
Beam
your handheld to
another Palm O S
handheld. See
page 11 for
details.
®
Universal connector
Your handheld’s
connection to the
HotSync
cable, and also to a
modem, portable
keyboard, and other
accessories that are
sold separately.
®
cradle/
Expansion card
slot
Increase the
space available
for data and
appli cations. See
page 10 for
details.
1
Graffiti® writing area and surrounding icons
Graffiti® writing area and surrounding icons
Ta p Clock to see the time, set an
alarm, change the time and date.
When writing Graffiti characters, write letters
Tap to open the
Applications
Launcher. All your
applications are
listed there.
Tap to see menus
in applications
that have them.
Tap here to display
alphabetic keyboard.
on the left, numbers on
the right.
Ta p abc and 123 to
display onscreen
keyboards. Then tap
characters to enter text.
Ta p Contrast to improve
screen contrast using slider.
Tap to open the
Calculator.
Tap to find text in
all applications.
Tap here to display
numeric keyboard.
Tap here to display
international keyboard.
2
Graffiti writing
Graffiti writing
The best way to learn is to practice. To take the Graffiti tutorial on your
handheld, tap the Graffiti icon in the Applications Launcher.
Most Graffiti characters are
made with a single stroke of
the stylus.
1. Start the stroke where
the heavy dot is. Don’t try
to make the dot; just start
there.
2. Don’t lift the stylus until
you reach the end of the
stroke.
Some characters require a
preliminary stroke. For
example, to write a
quotation mark, tap once
and then make the Graffiti
stroke for n.
Basic Graffiti characters (there are many more)
Tips
Characters do not show up in the Graffiti writing area, but on the
■
handheld screen, wherever the blinking cursor is located in the
record you’re working on.
Write Graffiti characters BIG, and write at normal speed.
■
Press firmly with the stylus.
■
3
Applications on your handheld
You can see tables displaying all Graffiti characters simply by
■
drawing the pen stroke: starting from the bottom center of the
Graffiti writing area, drag the stylus to draw a straight, imaginary
line to the top of the screen.
You can write Graffiti characters even when the onscreen keyboard
■
is open.
Applications on your handheld
In the Applications Launcher, the
category All shows you all the
applications on your handheld.
Tap All to select another category
from the pick list that drops down.
Select Edit Categories to create a
new category.
Use the stylus to drag the d ark bar
of the scroll bar so that you can
see the rest of the icons on the
screen. Or press the Down scroll
button.
Tips
To start an application, tap its icon.
■
Tap the Welcome icon in the Applications Launcher to go through
■
the Basic Skills and Graffiti tutorials.
Complete descriptions of the applications are in the electronic
■
Handbook.
For help on a task, tap the Tips icon on your handheld.
■
4
Applications on your handheld
Address Book
. Keep names, addresses, phone numbers, and
other information about your personal and business contacts.
Enter a last name on the Look Up line to jump to that name.
Calculator. Perform addition, subtraction, multiplication,
division, and square root operations. In the Options menu, tap
Recent Calculations to see the calculations you made in the
current session.
Card Info. Name expansion cards, format them, and review
general information about a card and its contents.
5
Applications on your handheld
Clock. View the current time and date. Set a wake-up alarm here.
In the Options menu, tap Alarm Preferences to select Reveille,
Bumble Bee, or other sounds.
Date Book. Schedule appointments or any activity associated
with a time and date. A diamond marks an untimed event. Tap
icons in the lower-left corner to see events in the Day, Week,
Month, or Agenda view.
Graffiti. Tap to start the Graffiti tutorial.
p
6
Applications on your handheld
HotSync. HotSync operations exchange and update data
between your handheld and your computer. You can perform
HotSync operations using a cradle or cable, modems attached to
your handheld and desktop computer, and the IR ports on your
handheld and computer. When synchronization is complete, the
following screen appears:
Memo Pad. Store notes, directions, passwords, and other
information you can’t always remember. Each memo can be up
to 4,000 characters long. In the Options menu, tap Font to make
text bold or large.
7
Applications on your handheld
Note Pad. Work on the screen to make notes in your own
handwriting, draw maps, sketch, and so on.
Preferences. Customize the way your handheld looks and
operates. Tap the pick list in the upper-right corner to go to the
various preferences screens.
8
Applications on your handheld
Security. Set a password here and select whether to mask your
private records or hide them completely. Use the same
password to lock your handheld.
To Do List. Create short reminders of what you have to do. Tap
Details to prioritize an item. Use Agenda View in Date Book to
see your schedule and To Do List items together.
Welcome. Come back here to recalibrate your screen or review
the Basic Skills and Graffiti tutorials.
9
Menus
Menus
To use menus, tap the Menu icon, or tap the upper-left corner of the
screen. The first menu drops down. Tap a menu to open it, and then
tap a command to choose it.
Tap the Menu icon (shown at left)
in the Graffiti writing area to
display the first menu.
To use common commands available in your current context, draw the
Graffiti Menu Command stroke. A toolbar appears. Tap the icon of the
command you want.
Graffiti Menu
Command
stroke
In this context, Cut,
Copy, and Paste are
available. Just tap an
icon.
Expansion card
A tiny Secure Digital (SD) or MultiMediaCard expansion card (sold
separately) increases the variety of tasks you can do and the amount
of space available for storing software and data on your handheld.
To insert a card:
Insert the card in the
1.
direction shown by
the icon.
Icon
Push the card in with your
2.
thumb. You feel the card lock
and hear the system sound (if
sound is on).
10
To remove a card:
Beaming information
Push lightly against the
1.
card with your thumb.
When the card is released,
2.
you hear the system sound.
When a card is seated in the expansion
slot, its name appears in the upper-right
corner of the Applications Launcher,
and its contents appear onscreen, as
shown to the right.
When you want to go back to the applications on your handheld, tap
the name of the expansion card, and then tap All in the pick list.
Use the Card Info application to see general information about the
expansion card, rename it, and format it.
Keep the expansion card slot clean. Leave the dummy card in the slot
when you are not using an expansion card.
Beaming information
The infrared (IR) port on your handheld can beam information to
another Palm OS
You can beam the following information:
The record or category of records currently displayed in Address
■
Book, Date Book, Memo Pad, Note Pad, or To Do List.
An application in RAM memory or on an expansion card.
■
An Address Book record designated as your business card. To
■
designate the record, simply select the record, tap the Menu icon,
tap Select Business Card, and then tap Yes to confirm. To beam
your business card, hold down the Address Book button for two
seconds.
®
handheld with an IR port that’s close by.
11
Battery Power
For best results, handhelds should be between 10 centimeters (about 4
inches) and 1 meter (about 39 inches) apart, and the path between the
two handhelds must be clear of obstacles.
To beam:
Display what you want to
1.
beam onscreen.
Tap the M e n u i c o n.
2.
In the menu that drops down,
3.
tap the Beam command.
Before you move your handhelds out of beaming position, wait for the
Beam Status dialog box to indicate that the transfer is complete.
To receive beamed information:
Turn on your handheld.
1.
(Optional) Tap the category
2.
pick list and select where you
want the information to be
stored on your handheld.
Battery Power
Your handheld is recharged each time you place the handheld in the
cradle. Just place your handheld in the cradle for at least two hours for
an initial charge before you use it. Then place it in the cradle for ten to
fifteen minutes each day to recharge the battery to full capacity.
If the battery gets low, your handheld displays a warning message. If
this occurs, perform a HotSync operation and then recharge the
battery as soon as possible. If your handheld shuts down, you still
have about a week to recharge the battery before you lose the data on
your handheld.
12
Removing the flip cover
To remove the cover:
Grasp the hinge with your thumb.
1.
Gently rock the cover from one side
2.
to the other until the hinge prongs
release from the handheld.
Changing the faceplate
To remove the faceplate:
Remove the flip cover.
1.
Lift the faceplate tab slightly to
2.
separate it from the handheld; then
pull the faceplate away from the
handheld.
Removing the flip cover
To attach the faceplate:
Align the bottom edge of the new
1.
faceplate with the slot on the
bottom edge of the handheld.
Gently press the top of the
2.
faceplate onto the handheld until it
clicks into position.
2
1
13
Palm™ Desktop software
Palm™ Desktop software
Here are four important reasons why you should use Palm™ Desktop
software:
Synchronize to keep your data safe.
frequent HotSync operations between your handheld and Palm
Desktop software. Then, should anything happen to your handheld,
you have a copy of your data in Palm Desktop software.
Enter data in an application on your computer.
operation. The data shows up in the corresponding application on
your handheld, and data from the handheld shows up in the
appropriate application in Palm Desktop software.
14
Develop the habit of performing
Then perform a HotSync
Palm™ Desktop software
Download Palm™ applications from the web
to the Palm\Add-on folder
on your computer. Then:
Windows computer.
Mac computer.
Click the Install Tool icon.
From the HotSync menu, choose Install Handheld
Files.
On either platform, add the application to the Install Tool list and
indicate whether the application is to be loaded on your handheld
or an expansion card. Then perform a HotSync operation. The
application is loaded onto your handheld or expansion card.
Consult the electronic Handbook.
Adobe Acrobat Reader opens the
comprehensive documentation for your handheld. (If you do not have
Acrobat Reader, install it from the CD-ROM labeled Palm Desktop
software.) To open the
Windows computer.
Handbook
From the Help menu of Palm Desktop
, do one of the following:
software, choose Handbook.
Mac computer.
Open the Palm folder, and then open the
Documentation folder. Double-click the file Handbook.pdf.
The
Handbook
table of contents is located in the pane on the left side
of Acrobat Reader. To jump to a section of the book, click the
section in the table of contents. You can also click Index to find
what you’re looking for; then click the index entry to jump to the
page.
System requirements
To install and operate Palm Desktop software, your computer system
must meet the following requirements:
Minimum requirements: Windows
IBM-compatible Pentium-class computer
■
Windows 95*/98/Me/NT 4.0*/2000**/XP** (* Windows 95/NT
■
operating systems require a serial cradle/cable, sold separately.
** User must have administrator rights to install Palm Desktop
software.)
30 MB available hard disk space
■
VGA monitor or better (16 bit or High Color, and 800 x 600
■
resolution recommended)
15
Troubleshooting
CD-ROM or DVD-ROM drive (you can also download the Palm
■
Desktop software from
Mouse
■
One available USB port or serial port (serial cradle/cable sold
■
www.palm.com
)
separately)
Minimum requirements: Mac
Mac computer or compatible with a Power PC processor
■
Mac OS 8.6 to 9.x
■
25 MB available hard disk space
■
6 MB available RAM
■
CD-ROM or DVD-ROM drive (you can also download the Palm
■
Desktop software from
Mouse
■
One available USB port or serial port (serial cradle/cable sold
■
www.palm.com
)
separately)
Troubleshooting
If you encounter a problem, try the following:
The suggestions included in this section.
■
The suggestions in the “Frequently Asked Questions” appendix of
■
the electronic
The Support pages on the Palm web site:
■
Handbook,
If your problem persists, contact Technical Support. For US and
international telephone numbers, go to the Palm web site:
www.palm.com.
Third-party applications.
applications available for Palm OS handhelds. For questions and
support, please contact the software developer directly.
16
accessible from Palm Desktop software.
www.palm.com.
There are thousands of third-party
Troubleshooting
I don’t see anything on my handheld screen
Press an application button to ensure your handheld is turned on.
1.
Tap the Contrast icon in the upper-right corner of the Graffiti
2.
writing area. If the Contrast dialog box appears, adjust the contrast
by holding down the Up scroll button for a few seconds. If this
doesn’t work, hold the Down scroll button for a few seconds.
Make sure the battery is properly charged.
3.
Perform a soft reset. Use a
4.
paperclip to gently press the reset
button on the back of your
handheld.
If your handheld still doesn’t turn
5.
on, perform a hard reset by
holding down the power button
while doing a soft reset. Wait for
the Palm Powered™ logo to
appear, and then release the power
button. If you want to continue
and erase all your data, press the
Up scroll button.
Reset
button
IMPORTANT
handheld are erased. Never perform a hard reset unless a soft reset does
not solve your problem. You can restore any data previously
synchronized with your computer during the next HotSync operation.
See the electronic
With a hard reset, all records and entries stored in your
Handbook
for instructions on restoring your data.
I can’t complete a HotSync operation
The first step in diagnosing HotSync problems is to determine if your
handheld and computer are able to communicate with each other.
Connect your handheld to the HotSync cradle/cable.
1.
Confirm that HotSync Manager is running and enabled.
2.
Windows computer.
Palm Desktop icon, click the HotSync icon ™ on the taskbar and
make sure Local (USB or Serial, depending on the kind of
On the Windows desktop, double-click the
17
Troubleshooting
connection you use) is checked on the menu. If not, click it to insert
a check mark.
Mac computer.
Double-click the HotSync Manager icon in the Palm
folder. Click the HotSync Controls tab and make sure the Enabled
option is selected.
Press the HotSync button on the cradle/cable.
3.
Watch your monitor to see if the HotSync Progress dialog box
4.
appears (you can also hear the HotSync tones on your handheld).
If the HotSync Progress dialog box does not appear, your handheld
and computer are not communicating. See “Troubleshooting
communication problems” later in this chapter.
If the HotSync Progress dialog box appears, your handheld and
computer are communicating. See “Troubleshooting data
synchronization problems” later in this chapter.
Troubleshooting communication problems
Check your connections:
Check the contact points on your handheld and on the HotSync
1.
cradle/cable and make sure they are clean and free from
obstruction.
Make sure that your handheld is seated firmly on the HotSync
2.
cradle/cable.
Check the HotSync cradle/cable connection on the back of your
3.
computer to make sure it is properly attached.
Press the HotSync button on the cradle/cable to perform a
4.
HotSync operation.
If your problem persists, check your handheld settings.
Check your handheld settings:
Turn on your handheld and tap the Applications icon .
1.
Tap the HotSync icon .
2.
18
Troubleshooting
Tap Local above the HotSync icon and select Cradle/Cable from
3.
the pick list below the HotSync icon.
Tap the HotSync icon to perform a HotSync operation.
4.
If your problem persists, check your computer settings.
Check your Windows computer settings:
Right-click the My Computer icon on your Desktop and choose
1.
Properties.
Click the Hardware tab, and then click Device Manager.
2.
Click the plus sign (+) next to Ports.
3.
If the port you are using for the HotSync cradle/cable shows an
exclamation point, you have a hardware conflict. To resolve this,
consult the documentation that came with your computer.
Click the HotSync icon on the taskbar and choose Setup.
4.
Click the Local tab and make sure the Serial port setting matches
5.
the port where you connected the HotSync cradle/cable.
From the Speed list, choose the 9600 setting.
6.
Click OK and perform a HotSync operation. If you are still
7.
experiencing problems, complete steps 8 and 9.
Click the HotSync icon on the taskbar and choose Exit.
8.
Restart HotSync Manager by selecting Start, Programs,
9.
Palm Desktop, and then HotSync Manager.
If you get a warning that the port is in use, then either move your
NOTE
HotSync cradle/cable to a different COM (serial) port or disable the
conflicting device to perform HotSync operations.
Check your Mac computer settings:
Double-click the HotSync Manager in the Palm folder.
1.
Click the Serial Port Settings tab.
2.
Make sure Local is selected and that the port selection matches the
3.
port where your HotSync cradle/cable is attached.
If you get a warning that the port is in use, then either move your
NOTE
HotSync cradle/cable to a different port or disable the conflicting device
to perform HotSync operations.
19
Troubleshooting
Troubleshooting data synchronization problems
If your data does not appear on your handheld and in Palm Desktop
software after a HotSync operation, try the steps in this section.
If you are attempting to synchronize with applications other than
NOTE
the Palm Desktop software (for example, Microsoft Outlook or
Lotus Notes) using a third-party conduit, please consult the
documentation that was provided with that conduit.
Check your desktop configuration:
Make sure you selected the username that matches your handheld.
1.
Make sure the date on your computer matches the date on your
2.
handheld.
Check the HotSync log:
Open the HotSync log.
1.
Windows computer.
Click the HotSync icon on the taskbar and
select View Log from the menu.
Mac computer.
Double-click the HotSync Manager in the
Palm folder and choose View Log from the HotSync menu.
Ensure that all applications are marked OK. If not, continue to the
2.
next section to check your conduit settings.
Check your conduit settings on a Windows computer:
Click the HotSync icon on the taskbar and select Custom.
1.
Select the username that matches the handheld you are attempting
2.
to synchronize.
Ensure that the application conduits (other than Backup and
3.
Install) are set to Synchronize the Files.
Check your conduit settings on a Mac computer:
Double-click the HotSync icon in the Palm folder.
1.
From the HotSync Manager menu, choose Conduit Settings.
2.
Select the username that matches the handheld you are attempting
3.
to synchronize.
Ensure that the application conduits (other than Backup and
4.
Install) are set to Synchronize the Files.
20
Troubleshooting
Troubleshooting recharging problems
When you place your handheld in the cradle, a lightning bolt on the
battery icon in the Applications Launcher screen indicates that the
battery is charging. If the lightning bolt does not appear on the battery
icon, the battery might not be charging. Check the following:
Confirm that the handheld is well seated in the cradle.
1.
Confirm that the recharger cable is properly connected to the back
2.
of the USB connector that plugs into your computer.
Confirm that your recharger is plugged into an AC outlet that has
3.
power.
Turn off your handheld to minimize recharging time.
TIP
Troubleshooting expansion card problems
Remove and reinsert the expansion card in the slot to ensure it is
■
properly installed.
21
Troubleshooting
22
Index
A
Accessories, attaching 1
Address Book 5
Adobe Acrobat Reader for
electronic
Agenda view
in Date Book 6
showing To Do List items 9
Alphabet
Graffiti writing 3
onscreen keyboard 2
Applications
Address Book 5
beaming 11
buttons 1
Calculator 5
Card Info 5
Clock 6
Date Book 6
expansion card 11
Graffiti tutorial 6
HotSync 7
installing 15
Memo Pad 7
Note Pad 8
preferences 8
Security 9
starting 1, 4
third-party 16
To Do List 9
Welc ome 9
Applications Launcher 2, 4, 11
Appointments in Date Book 6
Attaching peripheral hardware 1
Handbook 15
B
Backing up your data 7, 14
Backlight 1
Basic Skills tutorial 4, 9
Battery
charging 12
troubleshooting recharging
problems 21
Beaming information 1, 11
Bold text 7
Business card, creating on
handheld 11
C
Calculator 2, 5
Card Info for expansion cards 5, 11
Categories
features 1
Technical Support 16
Third-party applications on
handheld 16
Time, setting and viewing 1, 6
Tips for help on handheld 4
To D o L ist 9
Toolbar of common commands 10
Troubleshooting 16–20
Turning off handheld 1
Turning on handheld 1, 17
Tutorials on the handheld 4, 9
U
Universal connector 1
Untimed events in Date Book 6
W
Web site 1 6
Week view in Date Book 6
We lc o m e 9
Windows 15, 17, 20
Writing on handheld 1, 2, 3
25
Palm, Inc.
5470 Great America Parkway
Santa Clara, California 95052
United States of America
www.palm.com
PN: 406-3996A-US
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