Palm 850 User Manual

YOUR PERSONAL INFORMATION ORGANIZER

7

indicate under which category the event
is filed.

6 Select Month and set any of the

following options:
Show Category List: The Category pick

list appears in Month View.
Timed Events: The events that are

scheduled for a specific time appear in
Month View.

Untimed Events: The events that are
scheduled for a specific date but not a
specific time appear in Month View.

Daily Repeating Events: The events
that repeat every day appear in Month
View.

7 Select OK.

TIP

You can customize your Treo 680 to display
the most current Calendar event in the Main
tab in the Phone application. Press Phone,
open the Options menu, and then select

Phone Display Options. Check the Show
Calendar event box.

Selecting alarm tones
1 Press Menu .
2 Select Options, and then select Sound

Preferences.

3 Select the Application pick list and

select Calendar.

4 Select the Volu me pick list and select

the volume level.

CHAPTER

155

YOUR PERSONAL INFORMATION ORGANIZER

7

CHAPTER

5 Select the Vibrate pick list and select

when you want your Treo 680 to vibrate
for an event alarm.

6 Select tones from any of the following

pick lists:
Alarm Sound: The tone that plays the

first time your alarm goes off.
Reminder Sound: The tone that plays if

an alarm is not acknowledged and
the alarm repeats itself.

Repeat: The number of times the alarm
repeats itself if the alarm is not
acknowledged.

TIP

You can also record sounds and use them
as alarms. Select Manage on the Sound &
Alerts Preferences screen.

• To record a sound, select New.

• To play a sound, select it and press Center

on the 5-way.

• To delete a sound, select it and press

Backspace.

• To send a sound, select it and then select

Send.

DID YOU KNOW

alarm that can vibrate even when the Ringer
switch is set to Sound Off.

?

Your Treo includes a silent

Default Alarm: A default amount of
time before the event for which the
alarm goes off.

World Clock

World Clock displays the day and time in
three cities anywhere around the globe.
Whether you’re traveling or staying home,
it’s easy to keep track of the best time to
reach your business associates, friends,
and family in faraway places.

7 Select Done.

156

YOUR PERSONAL INFORMATION ORGANIZER

7

Selecting cities

World Clock shows the system date and
time above the world map. If you selected
the option to get the date and time from
the mobile network (see Setting the date
and time), the Cingular Wireless network
automatically updates the time display to
match the local time when you travel.

TIP

If you did not select the option to get the
date and time from the mobile network, then
you can set the city at the top of the screen to
a fixed location.

Below the world map, you can view the
time in two other cities. If you travel a lot
you may want to select your home city as
one of these two cities, so that you always
know what time it is at home.

1 Press Applications and select

World Clock .

2 Select a City pick list, and select a city

in the same time zone.

DID YOU KNOW

the map to see the time in other cities. The
shadow over the map represents nighttime
moving across the globe.

TIP

World Clock does not automatically update
the system time for daylight savings time. To
change the Daylight Savings Time setting, see
Setting the date and time

?

You can run your stylus over

.

Adding cities

If the city you want to display is not in the
predefined list, you can add it.

1 Select a City pick list and select Edit

List.
2 Select Add.
3 Select a location in the same time zone

as the city you want to add, and then

select OK.

CHAPTER

157

YOUR PERSONAL INFORMATION ORGANIZER

7

CHAPTER

4 Enter the name of the city.
5 Select Location, select Map, select the

location of the city, and then select OK.

6 If the city is not on Daylight Savings

Time, uncheck this box. If Daylight
Savings Time is observed, enter Start
and End dates.

7 Select OK, and then select Done.

Setting an alarm

The next time you travel, don’t rely on a

Tasks

You can use Tasks to remind you of tasks
you need to complete and to keep a record
of when you finish tasks.

Adding a task
1 Press Applications and select

Ta s k s .

2 Select New to create a new task.

hotel alarm clock to get you to that
important meeting. Use your Treo 680
instead. World Clock includes a built-in
alarm feature that you can use as a travel
alarm.

1 Select Off in the upper-right corner.
2 Select the time you want the alarm to

sound.

3 Select OK.

3 Enter a description of the task. The text

can be longer than one line.

TIP

To customize the alarm sound and volume,

open the Options menu and select Alarm

Preferences.

TIP

Make sure the Ringer switch is set to

Sound On, so that you can hear the alarm.

Setting task priority, due date, and other
details

The Details dialog box enables you to
assign a priority level, due date, category,
privacy flag, and other details for each task.

158

YOUR PERSONAL INFORMATION ORGANIZER

7

1 Select the task to which you want to

assign details.

2 Select Details.
3 Set any of the following:

Priority: Select the priority number for

this task (1 is most important). Later
you can arrange your tasks based on the
importance of each task.

TIP

You can also select the priority from the
Tasks list by selecting the number next to a
task and then selecting a priority level.

Category: Assign the task to a specific
category.

Due Date: Select the Due Date pick list
and select a due date for the task.

TIP

If you turn on the Show Due Dates option
in the Tasks Preferences screen, you can
select the due date in the Tasks list to set a
new date.

Alarm: Set an alarm for this task.
Repeat: Indicate whether the task

occurs at regular intervals and how
often it repeats. When you check off a

repeating task, the next instance of this
task automatically appears in your task
list.

Private: Check this box to mark this
task private. See Working with private
entries for additional information.

: Select this button to enter
additional text that you want to
associate with the task.

4 Select OK.

TIP

Press Menu to access other features such
as importing phone numbers into the Tasks
list.

Checking off a task
1 Select the task you want to check off.
2 Press Center or tap in the box to

check off the task.

CHAPTER

159

YOUR PERSONAL INFORMATION ORGANIZER

7

CHAPTER

Organizing your tasks

In the Tasks list, select one of these
options:

All: Displays all your tasks.
Date: Displays tasks that are due in a

specific time frame. With Date selected,
press Down to select the pick list, and
then press Center to see the various
options: Due Today, Last 7 Days, Next 7

TIP

If you accidentally check off a task and
need to uncheck it, highlight the task again
and press Center on the 5-way to uncheck it.

TIP

You can set Tasks to record the date that
you completed a task, and you can select to
show or hide completed tasks. Completed
tasks remain in the memory of your Treo 680
until you purge them.

DID YOU KNOW

exclamation point (!) next to the due date.

?

Overdue tasks have an

Days, or Past Due.
Category: Displays tasks that are assigned

to the selected category. Select the
Category pick list to select a different
category.

160

YOUR PERSONAL INFORMATION ORGANIZER

7

Deleting a task
1 Select the task you want to delete.
2 Press Menu .
3 Select Delete Task from the Record

menu.

4 Select OK.

TIP

To save memory, you can purge all
completed tasks. Open the Record menu and
select Purge. Select OK.

Customizing Tasks

The Tasks Preferences screen enables you
to control the appearance of the Tasks list
screen.

1 In the Tasks list screen, press

Menu .

2 Select Options, and then select

Preferences.

3 Set any of the following preferences:

Sort by: Indicates the order in which

your tasks appear in the list.
Show Completed Tasks: Displays

tasks you’ve checked off.
Record Completion Date: Replaces

due date with the completion date
when you complete (check off) the task.

Show Due Dates: Displays task due
dates and inserts an exclamation point
(!) next to overdue tasks.

Show Priorities: Displays the priority
setting for each task.

Show Categories: Displays the
category for each task.

Alarm Sound: Sets the sound for the
alarms you assign to your tasks.

4 Select OK.

DID YOU KNOW

your calendar. See Customizing display
options for your calendar for details.

?

You can display your tasks in

CHAPTER

161

YOUR PERSONAL INFORMATION ORGANIZER

7

CHAPTER

162

Your memos and documents

CHAPTER

8

With its ability to store large amounts of important information,
your Palm

®

Tr eo™ 680 smart device lets you take your office with
you—including your Microsoft Office and PDF files. You can keep
updated copies of the files on both your Treo 680 and your
computer so that you can work on them in the most convenient
location any time.

Leave your note pad and voice recorder at home. Use Memos to
type notes. Use Voice Memo to record notes, agenda items, and
other important thoughts, and play them back, right on your Treo

680. You can even send your notes and voice memos to a friend or
colleague by attaching them to an email or multimedia message.

Benefits

• Manage Word, Excel, PowerPoint,

and PDF files on your Treo 680

• Improve productivity by taking

important docs, spreadsheets, and
presentations with you

• Capture thoughts on the fly

In this chapter

Documents To Go Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Memos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Voice Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

YOUR MEMOS AND DOCUMENTS

8

Documents To Go
Professional

NOTE The Palm Software Installation CD

includes the Documents To Go
software. On your Treo 680, the companion
for Documents To Go is named Documents
and it’s already installed on your Treo 680.

With the Documents application, you can
take your important office info with you.
You can carry, create, view, and edit
Microsoft Word and Excel files directly on
your Treo 680. You can also view, carry, and
manage PowerPoint and PDF files. For
example, you can open email attachments,
files you download with the web browser,
and files stored on an expansion card—as
long as the files are in a supported format.

If you install the Documents To Go desktop
software (from the Palm Software
Installation CD), you can use Documents
To Go to transfer files from your computer
to your Treo 680 when you synchronize.

®

desktop

Here are a few more examples of what you
can do with Documents:

• Send and receive email attachments in

Word, Excel, PowerPoint, and Acrobat
file formats (DOC, XLS, PPT, and PDF).

• View Word, Excel, PowerPoint, and

Acrobat files (DOC, XLS, PPT, and PDF).

• Create or edit a Word-compatible

document or Excel-compatible
spreadsheet on your Treo 680, and then
save it in the native DOC or XLS format.

• Create a PowerPoint presentation on

your computer, use the Documents To
Go desktop application to optimize the
file for your Treo 680, and then sync the
file onto your Treo 680 to view it on the
go.

NOTE The Documents application does

not support some editing functions, such
as multiple font sizes and spell checking.

CHAPTER

165

YOUR MEMOS AND DOCUMENTS

8

CHAPTER

TIP

For more info on the Documents To Go
application on your Treo 680, go to

www.dataviz.com

application from the Palm Software
Installation CD, you can also click the
Documents To Go icon on your computer,
and then click Help.

TIP

Install the Files application from the Palm
Software Installation CD to easily browse and
manage files on an expansion card.

. If you installed the desktop

2 Select the document you want from the

list.

TIP

When you work on a file on your Treo 680,
you can save it to your Treo 680 or an
expansion card. Open the File menu, select
Save As, and then select the location where
you want to save the file.

Memos

Opening a document

In the Documents application, you can
view and open any Word, Excel,
PowerPoint, or Acrobat (PDF) file on your
Treo 680 or an expansion card that is
inserted in the expansion slot.

1 Press Applications and select

Documents .

Memos are a great way to store notes on
your Treo 680.

DID YOU KNOW

characters of text.

?

Each memo can include 4,096

Creating a memo
1 Press Applications and select

Memos .

2 Enter the text you want to appear in the

memo.

3 Select Done.

166

YOUR MEMOS AND DOCUMENTS

8

TIP

You can assign categories to your memos.
Open the memo you want to change, select
the category pick list at the top of the screen,
and select a category.

Deleting a memo
1 Open the memo you want to delete.
2 Press Menu .
3 Select Delete Memo from the Record

menu.

4 Select OK.

Voice Memo

Voice Memo provides a place for you to
record and play back notes and other

important thoughts directly on your Treo

680.

Creating a voice memo

When recording a voice memo, hold your
Treo 680 with the screen facing towards
you while speaking.

1 Press and hold the Side button on your

Treo 680 while recording your memo.
After you finish recording, release the
Side button.

The memo is automatically saved to
your Treo 680.

2 (Optional) Enter a title for the memo.

TIP

You can also access Voice Memo, by

pressing Applications and selecting Voi c e

Memo.

TIP

If you need to pause while recording,
press and hold Center on the 5-way. Release
the button to resume recording.

DID YOU KNOW

a ringtone. Highlight the voice memo in the
list, open the Voice Memo menu, and then
select Copy to Ringtone.

?

You can use a voice memo as

CHAPTER

167

YOUR MEMOS AND DOCUMENTS

8

CHAPTER

Listening to a voice memo
1 Press Applications and select

Voice Memo .

2 In the Voice Memo list, navigate to the

voice memo title and then press
Center to select it. The voice
memo begins to play.

TIP

To adjust the volume level, press the

Vol u me button on the side of your Treo 680.

TIP

To change a voice memo title, open the

Voice Memo menu and select Rename
Memo.

DID YOU KNOW

?

You can send a voice memo in
an email or MMS message (see the
documentation for your email application, or
Creating and sending a multimedia message
You can also use Bluetooth

®

wireless

).

technology to send a voice memo to a nearby
Bluetooth device (see Sending info over a
Bluetooth wireless connection).

3 Press Center to pause or stop

playback.

168

Your application and
info management tools

CHAPTER

9

Synchronization is a great way to transfer, update, and back up
info on your Palm
simply means that info you entered or updated in one place
(your Treo or your computer) is automatically updated in the
other. There’s no need to enter info twice.

Expansion cards (sold separately) provide a compact and
limitless storage solution. When one card becomes full, simply
use another card to carry your extra music and video clips and
to install and run cool games and other software, from
dictionaries to travel guides.

Benefits

• Locate info in your applications

with the Find feature

• Install applications, games, and

other software

®

Tr eo™ 680 smart device. Synchronizing

• Quickly enter, update, and protect

your info on your computer and
your Treo

• Store, carry, and exchange info

In this chapter

Using Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Viewing and using the alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Installing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Removing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Viewing application info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Sending information with Bluetooth wireless technology . . . . . . . . 178

Beaming information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Synchronizing information—advanced . . . . . . . . . . . . . . . . . . . . . . . 182

Using expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

Using Find

The Find feature locates any text in the
built-in applications and databases and
in some third-party applications. The Find
feature searches for the group of
characters you specify, including characters
that are part of a word. Find is not
case-sensitive.

DID YOU KNOW

begins with the text you enter. For example,
entering “plane” finds “planet,” but not
“airplane.”

1 Press Option , and then press Shift/

Find to open the Find dialog box.
2 Enter the text you want to find.
3 Select OK to start the search.
4 In the search results, select the text you

want to review, or select Find More to

continue the search.

?

Find locates any word that

CHAPTER

Viewing and using
the alerts

The Alert dialog box on your Treo 680
shows info about incoming items, such as
new email messages and Calendar events.
An alert also notifies you when you miss a
phone call.

To view the Alert dialog box, tap the
blinking bell with your stylus when it
appears in the upper-left corner of any
screen, or press and hold Center
when the blinking bell appears.

171

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

In the Alert dialog box, you can do any of
the following:

• Check the box next to the alert to

2 Press Menu .
3 Select Options, and then select

Advanced Mode or Basic Mode.

remove it from the list.

• Select the alert to open the

corresponding application and view the
alert item (message, event, missed call,
and so on).

• Select Done to close the Alert dialog

box. The alert remains active and the
bell continues to blink in the upper-left
corner of the screen.

• Select Clear All to delete all alerts in

the Alert dialog box.

Calculator

Calculator includes a basic calculator, plus
an advanced calculator with scientific,
financial, and conversion functions.

Switching between Basic and Advanced
Calculator Modes

1 Press Applications and select Calc

.

TIP

In Basic Mode, you can also press Right
on the 5-way to switch to Advanced Mode. In
Advanced Mode, press Right on the 5-way to
cycle between functions, and press Left on
the 5-way to return to Basic Mode.

DID YOU KNOW

number pad or use the keyboard to input
numbers.

?

You can tap the onscreen

172

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

Selecting functions in Advanced
Calculator Mode

1 Switch to Advanced Mode (see the

preceding procedure).

2 Press Menu .
3 Select Options, and then select the

type of function you want to use:
Math: Advanced mathematical

functions such as exponents, roots, and
logarithms.

Trig: Trigonometric functions such as
sine, cosine, tangent, and variants.

Finance: Financial calculator functions
such as APR and amortization.

Logic: Hexadecimal characters in
keypad, plus logic functions such as
And, Not, Or, and Xor.

Statistics: Statistical functions such as
sum, factorial, and random number
generator.

Weight/Tmp: Weight and temperature
conversions for metric and English
values.

Length: Length conversions for metric
and English values.

Area: Area conversions for metric,
traditional, and English values.

Volu me: Volume conversions for metric
and English values.

4 Press Menu .
5 Select Pref, and then select the decimal

display format: Float, Fixed(x), Sci(x),
or Eng(x).

6 Press Menu .
7 Select Pref, and then select the number

display format: Degrees, Radians, or
Grads.

TIP

Select Sto to store a number in one of ten
memory slots. Select Rcl to recall a stored
number.

TIP

Select Con to access a list of
mathematical constants such as Avogadro’s
number or the speed of light.

CHAPTER

173

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

Installing applications

Your Treo 680 comes with several built-in
and ready-to-use applications. You can also
install additional applications, such as
business software, games, and more. The
Palm Software Installation CD includes
several bonus software apps, and you can
purchase other third-party Palm OS® apps
as well. To learn about applications you can
add to your Treo 680, go to
www.palm.com/mytreo680cingular.

NOTE The instructions in this section tell

you how to install basic PRC (Palm OS
application) and PDB (Palm OS database)
files on your Treo. Some Palm OS software
uses an installer or wizard to guide you
through the process. For details, consult
the documentation that came with the
software.

Installing bonus software from the CD

The Palm Software Installation CD includes
several bonus software applications that
you can install on your Treo 680. You can
install these applications when you install

the desktop software, or you can install
them later.

1 Insert the Palm Software Installation CD

into the CD drive on your computer.

2 Click Install bonus software.
3 Click the name of the application you

want to install.

4 Click Install (on the right side of the

screen).

5 Repeat steps 3 and 4 to install additional

applications.

6 Synchronize your Treo 680 with your

computer to install the application(s) on
your Treo.

Installing applications from the Internet

You can use the web browser on your Treo
to install Palm OS files (PRC or PDB)
directly from the Internet. When you
download a PRC or PDB file, it is
automatically installed on your Treo. If a file
is compressed (ZIP or SIT files), you need
to download it to your computer, expand
the file, and then synchronize to transfer
the expanded file to your Treo.

174

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

1 Open the web browser (see Viewing a

web page).

2 Go to the page that contains the link to

the application you want to download.

3 Press Left or Right to highlight the

link to the file, and then press Center

to initiate the download process.

4 Follow the onscreen instructions to

accept and install the application.

Installing applications from a computer

When you download an application to your
computer, it is probably in a compressed
format such as a ZIP or SIT file. If the file is
compressed, you need to use a
decompression utility on your computer,
such as WinZip or Allume Stuffit Expander,
before you install the application on your
Treo.

BEFORE YOU BEGIN To install an app

from your computer to your Treo, you must
first install Palm

®

Desktop software on
your computer (see Installing the desktop
synchronization software).

1Windows: Drag and drop the file(s)

onto the Palm Quick Install icon on the
Windows desktop.

Drag and drop the file(s) onto the

Mac:
Send To Handheld droplet in the Pal m

folder.

2 Select your device name from the User

list, and then click OK.

3 Synchronize your Treo with your

computer to install the application(s) on
your Treo 680.

TIP

Want to install an app to an expansion card

rather than your Treo 680?
Windows: Open Palm

the file to the Expansion Card pane.
Mac: In the menu for Palm Desktop software,

click HotSync, select Install Handheld files,
and select expansion card as the file’s
destination.

TIP

On a Windows computer, you can also
access Palm Quick Install by selecting the
Quick Install icon in Palm Desktop software
or from the Programs folder in the Start
menu.

®

Quick Install and drag

CHAPTER

175

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

Getting help with third-party applications

If you encounter a problem (such as an
error message) with a third-party
application, contact the application’s author
or vendor. For general troubleshooting of
third-party applications, see Third-party
applications.

Removing
applications

If you decide that you no longer need an
application, or you want to free up
memory, you can remove apps from your
Treo or an expansion card (for more on
expansion cards, see Inserting an
expansion card). You can remove only
apps, patches, and extensions that you
install; you cannot remove the built-in apps
that reside in the ROM portion of your Treo.
Applications that you cannot remove
appear with a Lock icon next to them.

DID YOU KNOW

Treo 680 are kept on your computer in the
Archive folder of your user folder. If you have
trouble locating your user folder, see I can’t
find my user folder.

1 Press Applications .
2 If you want to remove an application

from an expansion card, insert the card
into your Treo.

3 Press Menu .
4 Select Delete on the App menu.
5 Select the Delete From pick list and

select the location of the application you
want to remove: Phone or <card

name>.

6 Select the application that you want to

remove.

7 Select Delete.
8 Synchronize to remove the application

from the Backup subfolder on your
computer.

?

Applications deleted from your

176

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

Manually deleting applications

If an app you delete reappears on your Treo
680, you may need to manually delete the
app from your computer.

1 Locate your Backup subfolder on your

computer.

Windows: C:\Program
Files\Palm\<device name>.

Mac: Mac
HD\Applications\Palm\Users\<device
name>.

If you upgraded from a previous version
of Palm Desktop, your Backup subfolder
may be located in the palmOne or
Handspring folder.

2 If you find a PRC or PDB file for the

application you just removed, delete the
file from the Backup subfolder.

3 Delete the file from your device again.

Viewing application
info

The Info screens display basic statistics
about the applications on your Treo.

1 Press Applications .
2 Press Menu .
3 Select Info on the App menu.
4 Select the Device pick list and select

the location of the app you want to view
info for: Phone or <card name>.

5 At the bottom of the screen, select the

type of information you want to view:

Versi on : The version numbers of
applications on your Treo 680.

CHAPTER

177

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

Size: The size (in kilobytes) of

applications and information on your
Treo 680.

Records: The number of entries in
various applications on your Treo 680.

6 Scroll to the application you want to see

info about.

7 Select Done.

Sending information
with Bluetooth
wireless technology

The range of Bluetooth® wireless
technology is up to 30 feet in optimum
environmental conditions. Performance
and range may be affected by physical
obstacles, radio interference from nearby
electronic equipment, and other factors.

TIP

Check your battery level before
establishing a Bluetooth wireless connection.
If the battery level is very low, you can’t make
a Bluetooth wireless connection.

Sending info over a Bluetooth wireless
connection

In most applications, you can send an
individual entry or item such as a contact or
a picture. You can also send all the entries
in a category, such as all contacts in the
Business category.

1 Press Applications and select

Bluetooth .
2 Select Bluetooth On.
3 Open an application.
4 Select the entry or category you want to

send. You cannot send an item that has

a lock next to it.

5 Press Menu .
6 Select Send from the leftmost menu.
7 Select Bluetooth, and then select OK.
8 Select the receiving device(s) from the

Discovery Results list, and then select

OK.
9 Wait for a message to indicate that the

transfer is complete before you

continue using your Treo.

178

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

Sending an app over a Bluetooth wireless
connection

1 Press Applications and select

Bluetooth .
2 Select Bluetooth On.
3 Press Applications .
4 Press Menu .
5 Select Send from the App menu.
6 Select the Send From pick list and

select the location of the app you want

to send: Phone or <card name>.
7 Select the application you want to

transfer. You cannot send an item that

has a lock next to it.

8 Select Send.
9 Select Bluetooth, and then select OK.
10 Select the receiving device(s) from the

Discovery Results list, and then select

OK.
11 Wait for a message to indicate that the

transfer is complete before you

continue using your Treo.

Receiving info over a Bluetooth wireless
connection

1 Press Applications and select

Bluetooth .
2 Select Bluetooth On.
3 Select the Visibility pick list and select

one of the following:

Visible: Enables Bluetooth devices that

are not on your Trusted Devices list to

request a connection with your Treo

680. Your Treo 680 remains accessible

to other devices until you turn this

option off. After you’re done using this

setting, remember to change it back to

Hidden.

Temporary: Enables Bluetooth devices

that are not on your Trusted Devices list

to request a connection with your Treo

680 during the next two minutes. Your

Treo 680 reverts to the Hidden setting

and becomes inaccessible to other

devices after two minutes.

CHAPTER

179

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

4 Use the other device to discover your

Treo 680 and send information to it:

• See the other device’s documentation

to learn how to discover and send
information over a Bluetooth wireless
connection.

• If the Ringer switch is set to Sound

On, your Treo beeps to notify you of
the connection and then prompts you
to accept the info. Select a category
or expansion card to file the item(s). If
you don’t select a category, the
item(s) goes into the Unfiled category.

5 Select Ye s to receive the information or

No to refuse it.

TIP

The Device Name in the Bluetooth app is
the name other devices with Bluetooth
wireless technology see when they connect
to your Treo 680. The default name is the
name you gave your device during setup. You
can change this name if you want to.

DID YOU KNOW

application over a Bluetooth connection, you
can store the application on your Treo 680 or
send it to an expansion card inserted into the
expansion card slot.

?

When you receive an

Beaming information

Your Treo 680 is equipped with an IR
(infrared) port so that you can beam
information to another device with an IR
port—provided the other device supports
IR communications with Palm OS devices.
The IR port is located on the top of your
Treo 680, next to the Ringer switch, behind
the small dark shield.

TIP

For best results, the path between the
two devices must be clear of obstacles, and
both devices must be stationary. If you have
difficulty beaming, shorten the distance and
avoid bright sunlight.

Beaming an entry

You can beam an individual entry or item
such as a contact or a picture. You can also
beam all the entries in the selected
category, such as all the contacts in the
Business or Family category.

TIP

Beam your business card in two key
presses: From the Main tab in the Phone
application, press Menu, and then press M.

180

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

1 Open the application that holds the

entry you want to beam.

2 Select the entry or category you want to

beam. You cannot beam an item that
has a lock next to it.

3 Press Menu .
4 Select Record, and then select one of

the following:

Beam: Sends an individual record.
Beam Category: Sends all entries in

the current category.

DID YOU KNOW

saved page from the web browser, it beams
the URL, not the contents of that page.

?

If you beam a bookmark or

5 When the Beam Status dialog box

appears, point the IR port on your Treo
directly at the IR port of the receiving
device.

6 Wait for the Beam Status dialog box to

indicate that the transfer is complete
before you continue using your Treo.

CHAPTER

Beaming an application

Not all applications can be beamed. A lock

icon appears on the Beam screen next

to applications that cannot be beamed.

1 Press Applications .
2 Press Menu .
3 Select Beam from the App menu.
4 Select the Beam From pick list and

select the location of the application you
want to beam: Phone or <card name>.

5 Select the application you want to

transfer.

181

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

6 Select Beam.
7 When the Beam Status dialog box

appears, point the IR port on your Treo
directly at the IR port of the receiving
device.

8 Wait for the Beam Status dialog box to

indicate that the transfer is complete
before you continue using your Treo.

Receiving beamed information

BEFORE YOU BEGIN Make sure that the

TIP

If you do not select a category upon
receiving a beamed item, the item is placed in
the Unfiled category.

TIP

If you can’t receive beamed info, make
sure that you are not running a third-party app
that disables beaming. If you still can’t receive
a beam, try a soft reset (see Resetting your
Tr eo ).

DID YOU KNOW

on your Treo 680 or send it to an expansion
card inserted into the expansion card slot.

?

You can store a beamed app

Beam Receive option in Power
Preferences is On. See Optimizing power
settings for details.

1 Turn on your screen.
2 Select the beam command on the

transmitting device.

3 Point the IR port on your Treo directly at

the IR port of the transmitting device
to open the Beam Status dialog box.

4 When the Beam Status dialog box

appears, select a category for the entry.

5 Select Ye s to receive the information or

No to refuse it.

Synchronizing
information—
advanced

Changing which applications sync

By default, information from Calendar,
Contacts, Memos, Pictures & Videos, and
Tasks is updated each time you
synchronize your Treo 680. You can
change which applications synchronize. For
example, if you don’t use the Memos
application and you want to speed up

182

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

synchronization, you can turn off
synchronization for Memos.

TIP

Windows If you set up your Treo 680 to

sync with Outlook, you can learn how to
change which applications synchronize, by
doing the following: Click the HotSync

manager icon in the taskbar and select
Custom. Select a conduit that syncs with
Outlook, click Change, and then click Help.

WINDOWS ONLY

1 Click HotSync® manager in the

taskbar in the lower-right corner of your
screen.

2 Select Custom.
3 Select your device name from the User

list at the top of the screen.

4 Select the application for which you

want to turn synchronization on or off,
and then click Change.

5 Select Synchronize the files to turn on

synchronization for an app.
Select Do nothing to turn off

synchronization for an app that currently
synchronizes (for example, to turn off

synchronization for Memos if you do not
use this app).

NOTE If you want the information in one

location (Treo 680 or computer) to
completely replace the information in the
other location for that app, select one of
the two overwrite options. For example, if
the Calendar info on your Treo 680 is
accurate but the info on your computer has
become corrupted, select Handheld
overwrites Desktop for the Calendar app
to have your Treo 680 info replace your
computer info. Note that “handheld” refers
to your Treo 680 and “desktop” refers to
your computer.

CHAPTER

183

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

6 (Optional) If you want to make this

change permanent, check the Set as
default box. Otherwise, your change

affects only one synchronization (the
next one you do); thereafter, the

Select Do nothing to turn off
synchronization for an app that currently
synchronizes (for example, to turn off
synchronization for Memos if you do not

use this app).
synchronization action reverts to what it
was before the change.

7 Click OK.
8 (Optional) To turn synchronization on or

off for other apps, repeat steps 4, 5, 6,
and 7 for each application you want to
change.

9 Click Done.

MAC ONLY

1 Double-click the Palm Des ktop icon

in the Palm folder.

2 From the HotSync menu, select

Conduit Settings.

3 From the User pop-up menu, select

your device name.

4 Select the application for which you

want to turn synchronization on or off,
and then click Conduit Settings.

5 Select Synchronize the files to turn on

NOTE If you want the information in one

location (Treo 680 or computer) to
completely replace the information in the
other location for that app, select one of
the two overwrite options. For example, if
the Calendar info on your Treo 680 is
accurate but the info on your Mac has
become corrupted, select Handheld
overwrites Macintosh for the Calendar
app to have your Treo 680 info replace the
info on your Mac. Note that “handheld”
refers to your Treo 680.

synchronization for an app.

184

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

6 (Optional) If you want to make this

change permanent, click Make Default.
Otherwise, your change affects only
one synchronization (the next one you
do); thereafter, the synchronization
action reverts to what it was before the
change.

7 Click OK.
8 (Optional) To turn synchronization on or

off for other apps, repeat steps 4, 5, 6,
and 7 for each application you want to
change.

9 Close the Conduit Settings window.

Setting up a Bluetooth connection for
synchronization

If your computer is enabled with Bluetooth
wireless technology, you can synchronize
wirelessly over a Bluetooth connection.

1 Press Applications and select

Bluetooth .

2 Select Bluetooth On.

3 (Optional) Enter a device name that

identifies your Treo 680 when it is
discovered by other Bluetooth devices.

NOTE Use the same device name for all

your Bluetooth connections. If you change
the device name, you need to recreate any
partnerships you already created.

4 Select the Visibility pick list and select

Visible or Te m p o r a r y .

TIP

After you form a partnership with a device,
you can change the Visibility setting back to
Hidden. That way only devices with which
you’ve already formed a partnership can find
your Treo 680. New devices cannot request a
connection.

5 Select Setup Devices.

CHAPTER

185

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

6 Select HotSync Setup.

Synchronizing over a Bluetooth
connection

When you synchronize using the Bluetooth
wireless feature on your Treo, you don’t
need your sync cable. This is especially
useful if you travel with a laptop enabled
with Bluetooth wireless technology.

BEFORE YOU BEGIN Verify the following

on your computer:

7 Follow the onscreen instructions to

create a partnership between your Treo
680 and your computer. In some cases
you may need to perform setup steps
on your computer before you can
complete this step. Check your
computer’s documentation for specific
setup instructions.

8 After you finish the HotSync setup,

• It includes built-in Bluetooth wireless

technology or a Bluetooth adapter.

• Bluetooth is turned on.

• HotSync manager is active. On a

Windows computer, you know HotSync
manager is active when its icon appears
in the lower-right corner of your screen.

1 Press Applications and select

HotSync .

select Done to return to Applications
View.

0

You’re now ready to sync your Treo 680
with your Bluetooth computer.

186

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

2 Select Local.
3 Select the pick list below the HotSync

icon, and then select the name of the
PC you set up for Bluetooth
synchronization (see Setting up a
Bluetooth connection for
synchronization).

4 Select the HotSync icon on your

Treo 680.

When synchronization is complete, a
message appears at the top of your Treo
680 screen. Be patient; synchronization
may take a few minutes.

Synchronizing over an infrared
connection

When you synchronize using the IR port on
your Treo, you don’t need your sync cable.
This is especially useful if you travel with
an IR-enabled laptop.

BEFORE YOU BEGIN Your computer must

include the following items:

• An enabled IR port and driver or an IR

device attached to it. Check your
computer’s documentation to see if it
supports IR communication.

• HotSync manager must be active. On a

Windows computer, you know HotSync
manager is active when its icon appears
in the lower-right corner of your screen.

WINDOWS ONLY

1 On your computer, click HotSync

manager in the taskbar in the

lower-right corner of your screen. Make
sure that Infrared is selected.

2 On your Treo 680, press

Applications and select

HotSync .
3 Select Local.
4 Select the pick list below the HotSync

icon and select IR to a PC/Handheld.

CHAPTER

187

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

5 Position the IR port on your Treo within

a few inches of your computer’s IR port.

6 Select the HotSync icon on your

Treo 680.

When synchronization is complete, a
message appears at the top of your Treo
680 screen. Be patient; synchronization
may take a few minutes.

9 Select the HotSync icon on your

Treo 680.

When synchronization is complete, a
message appears at the top of your Treo
680 screen. Be patient; synchronization
may take a few minutes.

Using expansion

MAC ONLY

1 Double-click the HotSync manager

icon in the Palm folder.

2 Click the HotSync Controls tab, and

then select Enabled.

3 Click the Connection Settings tab, and

then check the On box next to IR port.

4 Close the HotSync Software Setup

window.

5 On your Treo 680, press Applications

and select HotSync .

6 Select Local.
7 Select the pick list below the HotSync

icon and select IR to a PC/Handheld.

8 Position the IR port on your Treo within

a few inches of your Mac’s IR port.

cards

The expansion card slot on your Treo 680
enables you to add SD cards and
MultiMediaCard cards to extend the
storage capacity of your Treo 680
(expansion cards sold separately). Here are
some examples of what SD and
MultiMediaCard expansion cards can store:

• Photos

• MP3 audio files

• Email attachments

• Games

• eBooks

188

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

• Microsoft Office files

• Adobe Acrobat files

• Applications

• Databases

TIP

SD cards are faster than MultiMediaCard
cards for reading and writing information, and
SD cards also offer write-protection.

Your Treo 680 is also compatible with SDIO
cards, which you can use to add
accessories, such as an FM radio module,
to your Treo.

IMPORTANT When using an SDIO card,

the SDIO card may protrude from the side
of your Treo 680 and prevent you from
closing the door of the expansion card slot.
Be careful not to damage the door.
Additionally, some SDIO cards may be too
wide to fit inside the expansion door
opening, so make sure the SDIO card fits
inside the expansion door opening before
making your purchase.

Inserting an expansion card
1 Open the expansion slot door.

2 Hold your Treo with the screen facing

you, and hold the card with the label
facing you. The notch on the card should
be in the upper corner closest to the
screen.

3 Insert the card into the expansion card

slot until you feel it lock into place.

TIP

The expansion card slot has a push-push
mechanism: push in gently to insert a card;
push in gently to remove it.

TIP

If the Ringer switch is set to Sound On,
you hear a confirmation tone when you insert
or remove an expansion card.

CHAPTER

189

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

Notch

Opening applications on an expansion
card

After you insert an expansion card into the
expansion card slot, you can open any of
the applications stored on the expansion
card.

1 Insert the expansion card into the

4 Close the expansion slot door.

Removing an expansion card

expansion card slot. The Card category
of Applications View automatically
appears.

1 Open the expansion slot door.
2 Press the card into the expansion slot to

release it from the expansion slot.

3 After you feel the expansion card slot

eject the card, remove the card
from the slot.

2 Select the icon for the application you

want to open.

3 Press Center to open the

application.

TIP

Install the Files application from the Palm

4 Close the expansion slot door.

Software Installation CD to easily browse and
manage files on an expansion card.

190

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

Accessing items stored on an expansion
card

When an expansion card contains items
such as pictures or songs, you can’t view
them directly from the Card category in
Applications View. You must open the app
that recognizes the item.

1 Insert the expansion card into the

expansion card slot. The Card category
of Applications View automatically
appears.

2 Select the category pick list in the title

bar, and select All.

3 Select the icon for the application in

which you want to open the item. For
example, to view a picture, select

Pics&Videos.

Copying applications between an
expansion card and your Treo

You can copy applications from your Treo to
your expansion card and vice versa.

TIP

Before you copy an application to an
expansion card, make sure that it is
compatible with Palm OS software version

5.4.5 or later. Some applications do not work
with expansion cards and do not allow you to
store files in a location that is separate from
the application.

1 Press Applications .

2 Press Menu .
3 Select Copy from the App menu.
4 Select the Copy To pick list and select

the destination: Phone or <card
name>.

5 Select the From pick list and select the

location of the application you want to
copy: Phone or <card name>.

CHAPTER

191

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

6 Highlight the application you want to

copy.

7 Select Copy.

1 Insert the expansion card into the

expansion card slot.

2 Select the category pick list at the top

of the screen and select All.

Viewing expansion card information

3 Select Card Info .
4 Press Menu .
5 Select Rename Card from the Card

menu.

6 Enter a new name for the card.
7 Select OK.

TIP

If you have trouble copying info to,

renaming, or formatting an expansion card,

The Card Info application displays general
information about the expansion card that
is currently in the expansion slot, and it
enables you to rename and format a card.

• Press Applications and select

Card Info .

Renaming an expansion card

If you change the contents of an expansion
card, you may at some point want to
rename the card to better match its
contents.

make sure the card is not write-protected.
Press Applications and select Card Info. If a
This card is read-only message appears, then
the card is write-protected. If you’re using an
SD card, you can slide the write-protect tab to
the opposite position to write to the card. See
the instructions that came with your card for
additional info.

Formatting an expansion card

Formatting an expansion card is similar to
formatting a disk on a computer. When
you format an expansion card, you erase all
the information stored on the card.

192

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

TIP

If you format a card, any photos or
documents that were previously stored on the
card are deleted from your desktop software
the next time you sync. You can recover these
files from the backup folder, or you can
prevent the deletion by temporarily changing
your sync settings for the affected application
to Desktop overwrites handheld.

1 Insert the expansion card into the

expansion card slot.

2 Select the category pick list at the top

of the screen and select All.

3 Select Card Info .
4 Press Menu .
5 Select Format Card from the Card

menu.

6 Enter a new name for the card.
7 Select OK.

CHAPTER

193

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

9

CHAPTER

194

Your personal settings

Customizing your Palm®Tr eo™ 680 smart device is great way to
make it match your lifestyle and work even harder for you.

On your Treo
screen colors, and more. Take advantage of different levels of
security. Prevent making an accidental (and expensive) phone
call by locking the keyboard. Some settings can help extend the
life of your Treo battery. There are lots of ways to make your
Treo work better for you.

Benefits

• Access applications quickly

• Make your screen easy to read

, you can easily customize the sounds, fonts,

• Conserve power

• Enjoy your Treo 680 more

CHAPTER

10

In this chapter

System sound settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Applications settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Locking your Treo and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Connecting to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

YOUR PERSONAL SETTINGS

10

System sound
settings

Silencing sounds

You can immediately silence all alerts,
ringtones, music that plays through the
built-in speaker, and system sounds by
sliding the Ringer switch to the Sound Off
position. This does not mute the audio
during a phone call.

1 Slide the Ringer switch to the Sound

Off position. Your Treo 680 vibrates

once to let you know that you’ve turned
sounds off.

2 To hear all sounds again, slide the

Ringer switch to the Sound On

position.

NOTE For info on setting the vibrate option,

see the section on setting alert tones in the
chapters that describe the individual applications.

When you slide the Ringer switch back to
the Sound On position, it restores the
previous sound settings.

Sound On

Setting system volume levels

You can set the volume level for system
sounds, such as the tone that plays when
you synchronize.

TIP

If the Ringer switch is set to Sound Off,
the ringer setting overrides the sound settings
and all sounds are turned off.

1 Press Applications and select

Sounds .

2 Select the Application pick list and

select System.

Sound Off

CHAPTER

197

YOUR PERSONAL SETTINGS

10

CHAPTER

3 Select the System Volume and Game

Volu me pick lists and select the volume

levels.

Backlight

2 Press Left and Right to adjust the

brightness.

3 Select Done.

TIP

To temporarily set the backlight to the

4 Select Done.

preset low setting, press Option + Menu.

TIP

You can also adjust the backlight and set
the brightness duration during a call in Power
Preferences. See Optimizing power settings

.

Display and
appearance settings

Adjusting the brightness

Depending on the lighting conditions in
which you’re using your Treo, you may
need to adjust the brightness of the screen
and keyboard backlight.

1 Press Option , and then press

Backlight .

Changing the screen font

You can change the screen font in
Calendar, Contacts, Memos, Messaging,
Tasks, and Web. The font styles may vary
between applications and some
applications may offer fewer choices.

1 Open the application in which you want

to change the font.

2 Press Menu .
3 Select Options, and then select Font.

198

YOUR PERSONAL SETTINGS

10

4 Select a font style. (In the web browser,

select the Font size pick list and select
Large or Small.)

Large fontSmall font

Small bold font

Large bold font

5 Select OK.

Setting display formats

Formats Preferences enable you to select
number conventions based on geographic
regions. For example, in the United
Kingdom, time often is expressed using a
24-hour clock. In the United States, time is
expressed using a 12-hour clock with an
AM or a PM suffix. Many of the built-in
applications on your Treo 680 use the
Formats Preferences settings.

1 Press Applications and select

Prefs .

2 Select Formats.

3 Set any of the following preferences:

Preset to: The standard number

conventions for your country. When you
select a country, the other Formats
Preferences are automatically set to
that country’s conventions. You can also
edit each option individually.

Time: The time format. Select HH:MM
to display a 24-hour clock.

Date: The date format.
Week starts: The first day of the week

(usually Sunday or Monday).
Numbers: The format for numbers with

decimal points and commas.

4 Select Done.

CHAPTER

199

YOUR PERSONAL SETTINGS

10

CHAPTER

Aligning the screen to correct tapping
problems

Occasionally, your Treo screen may need to
be readjusted. If this problem occurs, you
may see the wrong feature being activated
when you tap the screen. To fix the

Changing the system color scheme
1 Press Applications and select

Prefs .
2 Select Color Theme.
3 Select a color scheme from the list.

problem, you can align the screen at any
time.

1 Press Applications and select

Prefs .
2 Select Touchscreen.
3 Follow the onscreen instructions and

tap the screen where indicated.

4 Select Done.

TIP

You can also set the wallpaper for the
Main tab in the Phone application (see
Customizing the Main tab in the Phone
application) and the background for Calendar
Agenda View (see Customizing display
options for your calendar).

4 Select Done.

200

YOUR PERSONAL SETTINGS

10

Applications settings

You can change the Applications settings
on your Treo so that you can easily access
the applications you use most often.
You can arrange and display your
applications by category, reassign
the buttons on your Treo, and select default
applications for specific tasks.

Arranging applications by category

You can assign an application to a category
and then display a specific category of
applications in Applications View.

1 Press Applications .
2 Press Menu .
3 Select Category on the App menu.
4 Select the pick list next to each

application and select a category.

5 Select Done.

TIP

To create a new category, select the
category pick list and select Edit Categories.
Select New, and then enter the category
name. Select OK to close the dialog box, and
then select OK.

DID YOU KNOW

the expansion slot, the card appears in the
category pick list and is treated as a category
when you press Applications repeatedly.

?

If there is an expansion card in

Displaying applications by category

Do one of the following:

• Press Applications repeatedly to

cycle through the categories.

• Select the category pick list at the top

of the screen and select a category.
Select All to display all of your
applications.

Changing Applications View

By default, Applications View displays each
application as an icon. As an alternative,
you can view a list of applications. The list
view is particularly useful when you have
so many applications in a category that the
applications fill up more than one screen.

CHAPTER

201

YOUR PERSONAL SETTINGS

10

CHAPTER

1 Press Applications .
2 Press Menu .
3 Select Options, and then select

3 Select the pick list next to the item you

want to reassign, and then select an
application.

Preferences.

4 Select the View By pick list and select

List.

5 Select OK.

Reassigning buttons

With Buttons Preferences, you can select
which applications are associated with the
quick buttons and the Side button on your
Treo. You can assign a primary and
secondary application to each of the three
quick buttons that open an application.

NOTE We recommend that you keep the

primary button assignments on the factory
settings until you become comfortable with
the features of your Treo 680. If you do
change the primary button assignments,
remember that the instructions in this
guide and in the other help features refer to
the original button settings.

4 Select Done.

DID YOU KNOW

application to open with the sync button on
the USB sync cable. To change this setting,
select HotSync on the Buttons Preferences
screen.

TIP

To restore all the buttons and key

combinations to their factory settings, select

Default.

DID YOU KNOW

automatically take over a button when you
install the application.

?

You can also choose an

?

Some third-party applications

1 Press Applications and select

Prefs .

2 Select Buttons.

202

YOUR PERSONAL SETTINGS

10

Changing default applications

Sometimes one application looks for
another application to handle information
(for example, a mail application might open
a browser when you select a link in an
email message). Your Treo 680 comes with
a set of predefined applications to handle
email, messaging, and browser requests
from other applications. If you have more
than one application to handle these
requests on your Treo 680, you can specify
which application you want to use for each
function.

1 Press Applications and select

Prefs .
2 Select Default Apps.
3 Select each pick list and select the

application you want to associate with

that function.

4 Select Done.

Locking your Treo and
info

Your Treo includes several features to
protect your Treo 680 from inadvertent use
and keep your information private. You can
lock any of the following features on your
Treo 680:

Keyboard (Keyguard): You can use the
Keyguard feature to disable the keyboard
and all buttons to prevent accidental
presses in your bag or pocket.

Screen: You can disable the screen’s
touch-sensitive feature during an active call
or call alert.

Phone (Phone Lock): You can set your
phone to require a password to make calls.
The built-in security software lets you
make emergency calls even if your phone
is locked.

CHAPTER

203

YOUR PERSONAL SETTINGS

10

CHAPTER

Tr e o : You can set your Treo to require a

password for you to see any information on

2 Press Center to turn off Keyguard.

your Treo.
Entries: You can mask or hide entries

marked as private and set your Treo 680 to
require a password for viewing them.

Locking your keyboard (Keyguard)

The Keyguard feature locks the keyboard so
that you don’t accidentally press buttons or
activate items on the screen while your
Treo 680 is in a pocket or bag.

By default, Keyguard turns on whenever
the screen is off. Each time you wake up
the screen, you must turn off Keyguard to
unlock the keyboard and use your Treo 680.

To turn off Keyguard, do the following:

1 When the screen is off, press Power/

End to wake up the screen.

You can change how quickly Keyguard turns
on, or you can disable this feature
altogether. To change the Keyguard
settings, do the following:

1 Press Applications and select

Prefs .
2 Select Keyguard.
3 Select the Auto -Keyg uard pick list, and

then do one of the following:

• Select how quickly you want Keyguard

to turn on: When power is turned

off, 5 seconds after power off, or 30
seconds after power off.

• Select Disable to completely disable

the Keyguard feature until you turn it
on again

by pressing Option +

204

YOUR PERSONAL SETTINGS

10

Power/End when the screen is

o

n.

4 Select Done.

Locking your screen

You can set your Treo 680 to automatically
lock the screen’s touch-sensitive features in
certain situations.

1 Press Applications and select Prefs

.

2 Select Keyguard.
3 Check any of the following boxes:

Incoming calls received: Disables the

screen when the phone rings. You must
use the 5-way to select the
onscreen Answer and Ignore buttons, or
press Send to answer the call
or Power/End to ignore the
call.

On a call: Disables the screen after you
answer a call. You must use the 5-way

to select the onscreen buttons
during the call. Use this setting to avoid
accidentally pressing onscreen buttons
while you’re holding your Treo 680 near
your ear to speak.

4 Select Done.

DID YOU KNOW

disable the touchscreen during a call, the
touchscreen is automatically enabled again
after you end the call.

?

When you check the boxes to

Locking your phone (Phone Lock)

You can lock your SIM card to prevent
unauthorized calls and use of other
wireless features. When your SIM card is
locked, you must enter the correct PIN
code to unlock it, even if you move it to a
different phone. You can still make
emergency calls when your phone is
locked, however.

IMPORTANT If your SIM card is locked

and you enter the wrong PIN more than
three times, you must call Cingular
Wireless for your unique PIN unlock key
(PUK) to unlock your SIM card.

TIP

When Phone Lock is turned on, other
people can still see the info on your Treo 680,
but they cannot make or receive phone calls
or use the other wireless features without
your password.

CHAPTER

205

YOUR PERSONAL SETTINGS

10

CHAPTER

1 Press Phone .
2 Press Menu .
3 Select Options, and then select Phone

Lock.

TIP

To manage your FDN list, press
Applications select SIM Book, press Menu,
and then select Modify FDN from the

Options menu.

4 Check the Lock SIM box.
5 When prompted, enter the current PIN

and select OK. (Unless you changed
your PIN, enter the default PIN,
provided with Cingular Wireless’s
account materials.)

6 If you want to change the PIN, select

Change PIN, enter a new PIN, and then

select OK. Repeat this step to verify the
new PIN.

7 If your SIM card supports fixed number

dialing (FDN), select Advanced and
check the Enable Fixed Number
Dialing box to restrict dialing to the
numbers in your FDN list. When
prompted, enter your PIN2 and then
select OK.

8 Turn your phone off to activate the

phone lock feature.

9 To turn your phone on again, press and

hold Power/E nd , enter your

Your SIM card locks again when you turn
off your Treo 680 and then turn it back on.

To disable the current Phone Lock settings:

1 Press Phone .
2 Press Menu .
3 Select Options, and then select Phone

Lock.
4 Uncheck the Lock SIM box.
5 Enter your PIN code.
6 Select OK.

Locking your Treo

To protect your personal information, you
can lock your Treo 680 so that you need to
enter your password to access any of your
information or use any of the features on
your Treo, including the phone. You can,
however, still make emergency calls when
your Treo is locked.

PIN, and then select OK to unlock your
Treo 680.

206

YOUR PERSONAL SETTINGS

10

IMPORTANT If you lock your Treo, you

must enter the exact password to unlock it.
If you forget the password, you need to
perform a hard reset to resume using your
Treo. Performing a hard reset deletes all
the entries in your Treo. If you use
password protection in Palm Desktop
software, you must remember your
password to restore your info. However, if
you do not use password protection in
Palm Desktop software, you can restore all
previously synchronized info the next time
you sync (see Synchronizing information—
the basics).

1 Press Applications and select

Security .

2 Select the Password box.

3 Assign a password and a password hint.

4 Select the Auto Lock Device box.
5 When prompted, enter your password

and select OK.

6 Select one of the following options:

Never: Prevents your Treo from locking

automatically.

On power off: Locks your Treo when
you turn off the screen, or when it
shuts off with the Auto-off feature.

At a preset time: Locks your Treo at a
specific time of day.

After a preset delay: Locks your Treo
after a period of inactivity.

7 Select OK.
8 Do one of the following:

• Select Lock & Turn Off to lock your

Treo immediately.

CHAPTER

207

YOUR PERSONAL SETTINGS

10

CHAPTER

• Press Applications to accept

your settings and continue using your
Treo.

After you enable the mask or hide setting,
any entries marked as private are
immediately hidden or masked. If you
define a password, you must enter it to

TIP

After you create a password, you can lock
your system manually. Press Applications
and select Security. Select Lock & Turn Off,
and then select Off & Lock.

TIP

To change your password, select the
Password box, enter your current password,
and then enter the new password. To delete
your password, select the Password box and
then select Unassign.

Working with private entries

In most applications, you can mark
individual entries as private. All private
entries remain visible and accessible until
you select the Security setting. You have
three Security setting options:

Show Records: Private records are visible.
Hide Records: Private entries do not

appear anywhere in the application.
Mask Records: Private entries are

display private entries. If you do not define
a password, you (or anyone else) can reveal
private entries without a password.

1 Open the entry that you want to mark

private.

2 Select Details.
3 Check the Private box.
4 Select OK.

Hiding or masking all private entries

Make sure the entries you want to mask or
hide are marked private.

1 Press Applications and select

Security .

2 Select the Current Privacy pick list and

select either Hide Records or Mask
Records.

3 If prompted for your password, enter it

and then select OK.
replaced with a gray bar that lets you know
the entry is there but keeps it from being
legible.

208

YOUR PERSONAL SETTINGS

10

Viewing all private records

You can reveal all the entries you’ve hidden
or masked.

1 Press Applications and select

Security .

2 Select the Current Privacy pick list and

select Show Records.

3 If prompted for your password, enter it

and then select OK.

Viewing private entries in a specific
application

1 Open the application that contains the

private entries you want to see.

2 Press Menu .
3 Select Options, and then select

Security.

4 Select the Current Privacy pick list and

select Show Records.
5 Select OK.
6 If prompted for your password, enter it

and then select OK.

Security and Palm Desktop software
(Windows)

You can set the Windows version of

®

Palm

Desktop software to observe the
security password for your Treo 680. If you
forget your password, you cannot view
your information in Palm Desktop. If your
Treo 680 is unlocked, you can change your
password on your Treo 680, but all entries
marked as private are deleted. You can
restore your private entries the next time
you sync and then create a new password.

Follow these steps to recover from a lost
password:

1 Press Applications and select

Security .
2 Select the Password box.
3 Select Lost Password.
4 Select Ye s .

TIP

If you want additional security for
Palm Desktop files, you may want to purchase
a third-party solution.

Entering owner information

You can use Owner Preferences to record
information that you want to associate with

CHAPTER

209

YOUR PERSONAL SETTINGS

10

CHAPTER

your Treo 680, such as your name,
company name, and home phone number.
If you lock your Treo (see Locking your
Tr eo ), the Owner Preferences information
appears on the screen that requests your
password to unlock it, and you must also
enter your password to change the Owner
Preferences information.

1 Press Applications and select

Prefs .
2 Select Owner.
3 If you assigned a password with the

Security application, select Unlock,

enter your password, and then select

OK to continue.
4 Enter the text that you want to appear in

the Owner Preferences screen.

5 Select Done.

System settings

Setting the date and time

By default, your Treo 680 synchronizes the
date, time, and time zone with the Cingular
Wireless network when your phone is on
and you are inside a coverage area. Date &
Time Preferences also enable you to
manually set the date, time, and location
(time zone) setting for your Treo 680.

1 Press Applications and select

Prefs .
2 Select Date & Time.
3 Select the Automatically set pick list

and select one of the following settings:

NOTE The options that appear on the

screen vary based on the setting you select
in step 3.

Date, time and time zone: The date,

time, and time zone are acquired from

the Cingular Wireless network.

Date and time: Lets you set the time

zone manually. The date and time are

acquired from the Cingular Wireless

network.

210

YOUR PERSONAL SETTINGS

10

Nothing: Lets you set the date, time,
and time zone manually. No info is
acquired from the Cingular Wireless
network.

4 If the Location pick list appears, select

it, and then select a city in your time
zone.

TIP

If a city in the same time zone is not on
the list, select Edit List, select Add, select a
city in your time zone, and then select OK. If
necessary, modify any of the settings in the
Edit Location dialog box, and then select OK.

5 If the Date and Time fields appear,

select the Date field and select the
date, and then select the Time field and
select the time.

6 Select Done.

TIP

You can also set time zones for Calendar

events. See Creating an event

.

Optimizing power settings

Power Preferences enable you to adjust
settings to maximize the battery’s
performance.

1 Press Applications and select

Prefs .
2 Select Power.
3 Set any of the following preferences:

Brightness: Sets the intensity of the

screen and keyboard backlights. Drag

the slider or press Left and Right

to adjust the brightness level.

Auto-off after: Determines how long

your screen stays on during a period of

CHAPTER

211

YOUR PERSONAL SETTINGS

10

CHAPTER

inactivity. When there is no interaction
with the keyboard or screen for the

Connecting to a VPN

specified time period, your Treo 680
turns off automatically.

On a call, dim backlight after:
Determines how long the backlight
stays on at normal intensity during a
phone call. After the specified time
period, the backlight dims to conserve
power during a long phone call.

Beam Receive: Determines whether
your Treo is ready to receive information
over an infrared beam. If you leave this
option turned off, you must return to
this screen to turn on this option the
next time you want to receive a beam.

4 Select Done.

If you want to use your Treo to access your
corporate email account or other files on
your corporate server, you may need to set
up a virtual private network (VPN) on your
Treo. A VPN enables you to log in to your
corporate server through the company’s
firewall (security layer). You need a VPN
client on your Treo 680 if your Treo 680 and
your company’s server are located on
opposite sides of the firewall.

Check with your company’s system
administrator to see if a VPN is required to
access the corporate server. If a VPN is
necessary, you must purchase and install a
third-party VPN client on your Treo 680 to
use this feature.

TIP

You can also access the brightness setting
by pressing Option + P. To temporarily set the
backlight to the preset low setting, press

Option + Menu.

TIP

For information about third-party VPN
client software, see the Palm Software
Installation CD or visit www.palm.com/
mytreo680cingular.

212

YOUR PERSONAL SETTINGS

10

1 Install your third-party VPN client. See

Installing applications

for details.

2 Press Applications and select

Prefs .

3 Select VPN.
4 Enter the settings provided by your

corporate system administrator.

CHAPTER

213

YOUR PERSONAL SETTINGS

10

CHAPTER

214

Common questions

Although we can’t anticipate all the questions you might have,
this chapter provides answers to some of the most commonly
asked questions. For additional information and answers to
other common questions, visit www.palm.com/
treo680cingular-support.

CHAPTER

11

In this chapter

Upgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Desktop software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Resetting your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Hands-free devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Making room on your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

COMMON QUESTIONS

11

Upgrading

If you experience problems with your

®

Palm

Tr eo™ 680 smart device after
performing the upgrade steps in this guide,
you may have incompatible applications or
settings that were not quarantined during
the installation process. These
Incompatible applications or settings can
lead to numerous issues, including system
resets and freezes. If you experience a
problem after upgrading, follow the steps
in this section to remove the incompatible
apps from your Treo 680 and to transfer
your other info to your new Treo 680.

NOTE If you have trouble installing a

third-party application, contact the
developer for assistance.

We recommend that you do not install
apps that do any of the following:

• Modify phone functions, such as

ringtones, dialing, or caller ID

• Replace organizer features, such as

Contacts or Calendar

• Set data connection features, such as

activating or ending data connections

• Provide web clipping features, such as

PQA files

• Provide instant messaging features

If you want to continue using these types
of applications, please contact the
third-party developer for software updates
and info about compatibility with your Treo

680.

WINDOWS ONLY

1 On your computer, click

Start>Programs>Palm>Safe HotSync.

2 Follow the instructions on the screen.
3 Locate the Old_Apps folder on your

computer. This folder is usually located
inside one of the following folders:

C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\

4 To help you identify the app that is

causing the problem, move one app at a
time from the Old_Apps folder to the

Backup folder, and then sync.

CHAPTER

217

COMMON QUESTIONS

11

CHAPTER

If the problem recurs, delete the last
app you installed and report the
problem to its developer.

5 Repeat step 4 for each of the apps in

the Old_Apps folder.

NOTE If you have trouble moving apps

from the Old_Apps folder to the Backup
folder, or determining which files to move,
try reinstalling the app using the original
third- party developer files.

3 Confirm that your copy includes the

Backup subfolder and that all the files in

the original Backup subfolder are also in
the copy of the Backup subfolder.

4 Delete all files from the original Backup

subfolder.

5 Perform a hard reset on your Treo 680.

See Resetting your Treo

for instructions.

6 Sync your Treo 680 with your new

desktop software and be sure to select
your existing device name from the
User list.

TIP

Need more info on the Backup folder? See

What is the backup folder?

.

7 To help you identify the app that is

causing the problem, move one
third-party app from the copy of the

MAC ONLY

1 Locate your user folder on your

computer.

NOTE Your user folder name is the same

as your device name and is usually found in
this location: <Mac hard drive> : Users :

<your Mac username> : Documents :

Backup subfolder to the original
Backup subfolder, and then sync.

If the problem recurs, delete the last
app you installed and report the
problem to its developer.

8 Repeat step 7 for each of the third-party

apps in the copy of the Backup folder.

Palm : Users

2 Select your user folder and Option-drag

it to your Mac desktop to make a copy
of that folder.

218

COMMON QUESTIONS

11

Desktop software
installation

If you are having trouble installing the
desktop software, you may have the wrong
version of the software or some of your
computer’s resources may be unavailable.

TIP

The Palm Software Installation CD installs

software that lets you synchronize using

®

Palm

Desktop software or Microsoft Outlook
for Windows. If you want to synchronize using
a different personal information manager
(PIM), you must install a third-party solution.
Contact the PIM’s author or vendor to learn if
software is available for your Treo 680.

Follow these steps to retry the installation.
1 Make sure your computer profile

includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.

2 Restart your computer.

3 Quit any active applications, including

virus scanners and Internet security
applications.

4 Make sure you’re installing the software

from the Palm Software Installation CD
that came with your new Treo 680.
Other versions of the desktop software
may not work with your Treo 680.

5 Insert the Palm Software Installation CD

to restart the installation.

IMPORTANT Always use the same

language for your Treo, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.

Resetting your Treo

Performing a soft reset

A soft reset is similar to restarting a
computer. If your Treo is not responding
or you have trouble synchronizing with your
computer, a soft reset may help. All your

CHAPTER

219

COMMON QUESTIONS

11

CHAPTER

info is retained when you perform a soft

reset.

1 Remove the battery from your Treo 680,

and then reinsert it.
Don’t know how? See Replacing the

battery.

NOTE The reset begins when you reinsert

the battery.

2 At the end of the soft reset, Date &

Time Preferences appears. Select

Done.

Performing a system reset

A system reset, also called a safe or warm

reset, tells your Treo to stop what it’s doing

and start over again without loading any

system extras. If your Treo loops or freezes

during or after a soft reset, a system reset

may help. Performing a system reset can

release your Treo from an endless loop so

that you can uninstall a third-party

application that may be causing

the looping.

1 Remove the battery from your Treo 680,

and then reinsert it.

Don’t know how? See Replacing the
battery.

2 When the Palm logo appears, press and

hold Up until the black status bar at
the bottom of the screen fills and
disappears, and then release Up .

3 Delete the third-party application that

you suspect is causing the problem.

4 Perform a soft reset. The wireless

features of your Treo 680 are not
available until you complete this step.

Performing a hard reset

A hard reset erases all information and
third-party software on your Treo. Never
perform a hard reset without first trying a
soft reset, a system reset, and trying to
resolve third-party software issues. (See
Third-party applications

for suggestions on
diagnosing third-party software issues.)
After a hard reset, you can restore
previously synchronized information the
next time you sync.

IMPORTANT If you set a password on

your Treo 680, performing a hard reset
reformats your Treo 680. This is a more
severe form of a hard reset, which

220

COMMON QUESTIONS

11

removes all your information, and restores
your formats, preferences, and other
settings to the factory default settings.

TIP

Some third-party applications do not
create a backup on your computer when you
synchronize. If you perform a hard reset, you
may lose data in these applications and you
will need to reinstall the application after the
hard reset. Please contact the application’s
developer to find out which data is backed up
during synchronization.

1 Remove the battery from your Treo 680,

and then reinsert it.
Don’t know how? See Replacing the

battery.

2 When the Palm logo appears, press and

hold Power/E nd until the black
status bar at the bottom of the screen
fills and disappears, and then release

Power/E nd .

3 When the Erase all data? prompt

appears, press Up to confirm the
hard reset.

IMPORTANT If a Reformatting in

progress message appears, do not touch

your Treo 680 until the process is
complete. This may take up to 10 minutes.

4 When the language selection screen

appears, select the same language you
selected for your desktop software.

IMPORTANT Always use the same

language for your Treo, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided for
mismatched language setups.

5 (Optional) If you want to confirm that

the hard reset was successful, press

Applications and select
HotSync . If you see your device

name in the upper-right corner, the hard
reset was not successful.

Replacing the battery

Your Treo 680 comes with a replaceable
battery. Be sure to use a replacement
battery that is recommended or sold by
Palm and is compatible with the Treo 680.

CHAPTER

221

COMMON QUESTIONS

s

11

CHAPTER

CAUTION Failure to use the proper battery

may result in a risk of personal injury or
product damage, and it voids your Treo 680
warranty.

1 Press Power/End to turn off

the screen.

45-degree angle, and then press it into
place.

Battery contact

Treo 680
contacts

2 Press the Battery door release button,

and slide the battery door downward
to remove it from your Treo 680.

Battery door
release button

Notch

IMPORTANT Use the battery that came

with your Treo 680. Do not use a battery
from another Treo model in your Treo 680.
Similarly, do not use the Treo 680 battery in
another Treo model. Using a battery that is
designed for another Treo model can

3 Place a finger in the notch next to the

battery, and lift up the old battery at a
45-degree angle to remove it from the
compartment.

4 Align the metal contacts on the new

battery with the contacts inside the

damage your Treo 680.

5 Slide the battery door onto the back of

the Treo 680 until it clicks into place.

6 Connect your Treo to the charger or

sync cable to charge the new battery.
battery compartment, insert the new
battery into the compartment at a

222

COMMON QUESTIONS

11

TIP

Be sure to dispose of your old battery
properly. In some areas, disposal in household
or business trash is prohibited.

Screen

The screen appears blank
1 When a call lasts longer than the limit

specified in Power Preferences, the
screen dims automatically. In certain
lighting conditions, the screen may
appear blank when this occurs.
Press any key except Power/End to
restore the screen to normal brightness.
Pressing Power/End hangs up the call.

2 When a period of inactivity lasts longer

than the limit specified in Power
Preferences, the screen turns off. Press
and release Power/E nd to
wake up the screen.

3 Look closely at the screen. If you can

see a dim image, try adjusting the
screen brightness (see Adjusting the
brightness).

4 If the screen is still blank, perform a soft

reset (see Performing a soft reset

).

5 If the problem persists, connect your

Treo to the charger (see Charging the
battery) and perform a soft reset again.

6 If that doesn’t work, perform a hard

reset (see Performing a hard reset

TIP

To find carrying cases that protect the
screen and other useful accessories, visit
www.palm.com/mytreo

680cingular.

).

The screen doesn’t respond accurately to
taps or it activates wrong features

1 Press Applications .
2 Use the 5-way to select Prefs .
3 Use the 5-way to select

Touchscreen.

4 Follow the onscreen instructions to

align the screen.

5 Select Done.
6 If the problem persists, check for dirt

between the screen and the edge of the
Treo 680.

7 If you’re using a screen protector, make

sure that it is properly installed.

CHAPTER

223

COMMON QUESTIONS

11

CHAPTER

There’s a blinking bell in the upper-left
corner

The blinking bell in the upper-left corner of
the screen is the Alert icon. It appears
when you have alarms or messages that
you haven’t acknowledged.

1 Press and hold Center or tap the

blinking bell with your stylus.

2 When the list of pending alerts appears,

do any of the following:

• Select the text of the alert to view the

item. The item stays in the list.

• Check the box next to an alert to clear

it from the list, and then select Done.

your info by synchronizing with your Treo

680. To make sure you always have an
up-to-date backup of your info, synchronize
frequently.

This section describes synchronization
between your Treo and a desktop
computer running Palm Desktop software.
You can also synchronize the information
on your Treo using third-party applications.
See the documentation for the third-party
application for information on features and
configuration.

Before you attempt to synchronize, make
sure you’ve installed the desktop
synchronization software from the Palm
Software Installation CD.

Synchronization

Synchronization backs up the information

TIP

Every device needs a unique name. Never
synchronize more than one device to the
same device name on your computer.

from your Treo onto your computer and
vice versa. If you ever need to perform a
hard reset or otherwise need to erase all
your information on your Treo 680, you can
synchronize your Treo 680 with your
computer to restore the info. Similarly, if
your computer crashes and your Palm

I can’t find my user folder
Windows: If your device name is one

word, your user folder name is the first six
characters of your device name. If your
device name is two words, your user folder
name consists of the first six characters of

Desktop info is damaged, you can recover

224

COMMON QUESTIONS

11

the second word of your device name
followed by the first letter of the first word.
For example, if your device name is John
Smith, your user folder is named SmithJ.
Your user folder is usually located inside
one of the following folders:

C:\Program Files\Palm\
C:\Program Files\palmOne\
C:\Program Files\Handspring\

Mac: Your user folder name is the same as

your device name and is usually found in
this location: <Mac hard drive> : Users :

<your Mac username> : Documents :
Palm : Users

What is the backup folder?

The Backup folder is located inside your
user folder (see I can’t find my user folder
During synchronization, HotSync

®

Manager
puts a copy of most of your info and
applications in the Backup folder. (Some
third-party apps do not put a copy in the
Backup folder.) The next time you sync,
HotSync Manager compares the contents
of the Backup folder to the contents of your
Treo 680, and then restores any missing
info or applications.

If an app that you deleted reappears on
your Treo 680, try deleting the app from
your Backup folder.

Palm Desktop does not respond to a sync
attempt

1 Make sure that the USB sync cable is

securely connected to the USB port on
your computer and on the bottom of
your Treo 680 (see Synchronizing
information—the basics).

TIP

If you’re having trouble trying to sync
using an IR or Bluetooth
connection, try using the USB sync cable
instead. If this solves the problem, then check
your IR or Bluetooth settings (see
Synchronizing information—advanced

®

wireless technology

).

2 Make sure that HotSync manager is

running:

Windows: Right-click HotSync
manager in the taskbar in the

lower-right corner of your computer
screen, and make sure that Local USB
is checked. If you don’t see the HotSync
manager icon, click Start, select

Programs, select Palm, and then select
HotSync Manager.

CHAPTER

).

225

COMMON QUESTIONS

11

CHAPTER

discoloration. Carefully clean the
connector by dipping a cotton swab in
some rubbing alcohol and gently wiping

the metal contacts on the connector.
Mac: Find the Palm folder on your Mac
hard drive. Double-click the HotSync
manager icon in the Palm folder. In
the Connection Settings panel, set the

Local Setup port to Palm USB.

3 Synchronize. If the synchronization is

successful, you do not need to
complete the remaining steps.

4 Perform a soft reset (see Performing a

soft reset).

5 Synchronize. If the synchronization is

successful, you do not need to
complete the remaining steps.

6 If problems persist and you’re

synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.

7 Synchronize. If the synchronization is

successful, you do not need to
complete the remaining steps.

8 Check the multi-connector on the

bottom of your Treo 680 for debris or

Try to sync again.

9 Check the connector on the USB sync

cable for integrity and cleanliness. Make

sure the pins on the connector are

straight, protruding, and not damaged. If

the cable appears to be damaged, stop

here and locate another USB sync

cable.

WINDOWS ONLY Uninstall

10

Palm Desktop software. Click Start,

select Settings, select Control Panel,

select Add or Remove Programs,

select Palm Desktop software, and

then click Change/Remove.

NOTE Mac computers do not provide an

option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after completing step 7.

11 Reboot your computer.
12 Reinstall Palm Desktop software from

the Palm Software Installation CD that

came with your Treo 680.

226

COMMON QUESTIONS

11

Synchronization starts but stops without
finishing

TIP

The HotSync Log can give you information

about your most recent synchronization.
Windows: Right-click the HotSync manager

icon in the taskbar in the lower-right corner of
your computer screen, and then select View

Log.
Mac: Open Palm Desktop software. From the

HotSync menu, select View Log.

If you upgraded from a previous Palm OS
device or received a system error, such as
Sys0505, there may be conflicts with
software on your Treo 680.

1 Locate your Backup subfolder and

rename the folder (for example,
BackupOld).

Windows: C:\Program
Files\Palm\<device name>

Mac: <Mac hard drive> : Applications
: Palm : Users : <device name>

NOTE Can’t find a Palm folder in Program

Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder

.

2 Synchronize.
3 If the problem is resolved, begin

reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install. If the problem
recurs, delete the last application you
installed and report the problem to its
developer.

WINDOWS ONLY If the Windows

4

New Hardware Wizard appears, the

®

synchronization process may be timing
out before the wizard completes its job.
Follow all instructions in the New
Hardware Wizard, and then sync again.

WINDOWS ONLY Uninstall

5

Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.

NOTE Mac computers do not provide an

option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after completing step 3.

6 Reboot your computer.

CHAPTER

227

COMMON QUESTIONS

11

CHAPTER

7 Reinstall Palm Desktop software from

the Palm Software Installation CD that
came with your Treo 680.

3 Open HotSync manager on your

computer, and make sure the necessary

conduits are set to Synchronize the

files.

Synchronization finishes but info doesn’t
appear where it should

1 Make sure you’re synchronizing with

the intended desktop personal
information manager (PIM). The Palm
Software Installation CD enables you to
choose whether you want to
synchronize with Palm Desktop
software or Microsoft Outlook for
Windows. Reinsert the installation CD
and select Change your
synchronization method if necessary.
If you use a different PIM, you need to
install third-party software to
synchronize. For more information,
consult the company that makes the
PIM.

2 If multiple Palm OS devices are

synchronizing with your computer,
make sure the name of the device you
are synchronizing appears in the User
field on the toolbar of Palm Desktop
software.

NOTE If you need to change the setting to

Synchronize the files, be sure to check
the Set as default box as well.

4

WINDOWS ONLY Uninstall

Palm Desktop software. Click Start,

select Settings, select Control Panel,

select Add or Remove Programs,

select Palm Desktop software, and

then click Change/Remove.

MAC ONLY Mac computers do not

provide an option for uninstalling Palm

Desktop software. Contact Technical

Support if the problem persists after

completing step 3.

5 Reboot your computer.
6 Reinstall Palm Desktop software from

the Palm Software Installation CD that

came with your Treo 680.

7 (Outlook only) If you’re trying to

synchronize offline, set your Outlook

Calendar, Contacts, Notes, and Tasks to

be available offline.

228

COMMON QUESTIONS

11

TIP

Outlook subfolders and public folders are
not accessible with the included software. You
may wish to use a third-party solution instead.

TIP

(Outlook only) If you want to sync your
info with a global Exchange Address Book,
you must copy the addresses to your local
Contacts list in Outlook (right-click the
addresses and select Add to Personal

Address Book).

TIP

For more info on Outlook conduits,
right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.

I have duplicate entries in Microsoft
Outlook after I sync

1 Open Microsoft Outlook and delete the

duplicate entries.

2 On your computer, go to the application

with duplicate entries and manually
enter any info you added to your Treo
680 since the last time
you synchronized.

3 Right-click HotSync manager in the

taskbar and select Custom.

4 Select an application that has duplicate

entries and also has Outlook in its
name.

5 Click Change.
6 Select Desktop overwrites handheld,

and then click OK.

7 If more than one application has

duplicate entries, repeat steps 4
through 6 for each application with
duplicates.

8 Click Done.
9 Synchronize your Treo 680 and your

computer.

My appointments show up in the wrong
time slot after I sync

If you create an appointment in the wrong
time zone (i.e., your desktop was set to the
wrong time zone), it shows up in the wrong
time zone on your Treo. To be safe, enable
local network time and avoid assigning
time zones to your appointments.

If you’re using Microsoft Outlook:
1 Make sure that you installed the

Microsoft Outlook conduit that came
with your Treo 680. If you’re not sure
whether this software is installed,
reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo 680.

CHAPTER

229

COMMON QUESTIONS

11

CHAPTER

2 Open Microsoft Outlook and correct the

wrong entries.

3 On your computer, manually enter any

Calendar info you added to your Treo
680 since the last time
you synchronized.

4 Click HotSync manager in the

taskbar and select Custom.

5 Select an application that has both

Calendar and Outlook in its name.

6 Click Change.
7 Select Desktop overwrites handheld,

and then click OK.

8 Synchronize your Treo 680 and your

computer.

9 Repeat steps 4 through 6 to open the

Calendar Change HotSync Action dialog
box again.

10 Make sure Synchronize the files is

selected and Set as default is checked,
and then click OK.

You should now be able to assign time
zones to your events without encountering
this problem.

If you’re using Palm Desktop software:

2 Press Menu .
3 Select Options, and then select

Preferences.

4 Uncheck the New events use time

zones box (if it’s checked).

5 On your computer, open Palm Desktop

software and correct the wrong entries.

6 On your computer, manually enter any

Calendar info you added to your Treo
680 since the last time
you synchronized.

7 Click HotSync manager in the

taskbar and select Custom.

8 Select Calendar.
9 Click Change.
10 Select Desktop overwrites handheld,

and then click OK

.

11 Synchronize your Treo 680 and your

computer.

12 Repeat steps 7 through 9 to open the

Calendar Change HotSync Action dialog
box again.

13 Make sure Synchronize the files is

selected and Set as default is checked,
and then click OK.

1 On your Treo 680, press Calendar .

230

COMMON QUESTIONS

11

You should now be able to assign time
zones to your events without
encountering this problem.

IMPORTANT To avoid this problem in the

future, do not assign time zones to your
events. Palm Desktop software does not
support time zones.

The text of my memos is truncated after I
sync

If you use your desktop software to create
a memo that is longer than 4,096
characters, the excess characters are
truncated when you transfer the memo to
your Treo 680.

Phone

Signal strength is weak

Become familiar with low coverage areas
where you live, commute, work, and play.
Then you will know when to expect signal
strength issues. You can check signal
strength by looking at the Signal Strength

icon in the title bar of the Main tab in

the Phone application. The stronger the

signal, the more bars that appear. If you are
outside a coverage area, no bars appear.

1 If you’re standing, move about ten feet

in any direction.

2 If you’re in a building, move near a

window. Open any metal blinds.

3 If you’re in a building, move outdoors or

to a more open area.

4 If you’re outdoors, move away from

large buildings, trees, or electrical wires.

5 If you’re in a vehicle, move your Treo so

that it’s close to a window of your
vehicle.

My Treo won’t connect to the mobile
network

1 Try the suggestions about signal

strength described in Signal strength is
weak.

2 Turn off your phone and turn it on again

(see Turning your phone on and off

).

3 Remove the SIM card and reinsert it

(see Inserting the SIM card and battery

4 Perform a soft reset (see Performing a

soft reset).

CHAPTER

).

231

COMMON QUESTIONS

11

CHAPTER

The other person hears an echo

• Try decreasing the volume on your Treo

to avoid coupling or feedback on the
other person’s end. This applies to both
the speakerphone and the earpiece.

• Position the earpiece closer to your ear

to prevent sound leaking back to the
microphone. Keep your hand away from
the microphone hole, which is on the
bottom right side of the Treo 680.

• If you’re using the speakerphone

feature with your Treo lying on a flat
surface, try turning the Treo face down
(screen facing the surface).

Phone application. If the signal is weak
(few bars are displayed), try the
suggestions about signal strength
described in Signal strength is weak

.

I hear static or interference

Check the Signal Strength icon in the
title bar of the Main tab in the Phone
application. If the signal is weak (few bars
are displayed), try the suggestions about
signal strength described in Signal strength
is weak.

If you’re using a Bluetooth hands-free
device, see I hear static or interference
when using my Bluetooth

I hear my own voice echo

Ask the person on the other end of the call
to turn down the volume on his or her
phone or to hold the phone closer to his or
her ear.

hands-free device.

My phone seems to turn off by itself

If a system error and reset occur, the Treo
680 automatically turns the phone on if it
was on before the reset. However, if the

My voice is too quiet on the other end

• Be sure to place the bottom of the Treo,

or the hands-free microphone, close to
your mouth.

• Check the Signal Strength icon in

the title bar of the Main tab in the

Treo 680 can’t determine if your phone was
on before the reset, the phone does not
automatically turn on (see Turning your
phone on and off). If the problem persists
and you’re using third-party applications,
see Third-party applications

for additional

suggestions.

232

COMMON QUESTIONS

11

My Treo makes or answers calls when it’s
in a bag or pocket

Items in your bag or pocket may be
pressing the onscreen Answer button or
otherwise activating screen items. If this
happens, be sure to press Power/End

to turn off the screen before
placing your Treo in a bag or pocket. You
may also want to disable the screen’s
touch-sensitive feature during incoming
calls (see Locking your screen

TIP

To find carrying cases that can help
prevent your Treo 680 from making calls, as
well as other useful accessories, visit
www.palm.com/mytreo

).

680cingular.

Hands-free devices

TIP

Bluetooth range is up to 30 feet in
optimum environmental conditions.
Performance and range may be affected by
physical obstacles, radio interference from
nearby electronic equipment, and other
factors.

I can’t make or receive calls using a
Bluetooth hands-free device

Confirm all the following:

• The Bluetooth device is compatible with

your Treo 680. Go to www.palm.com/
treo680cingular-support for a list of
compatible devices.

• Press Applications and select

Bluetooth . Make sure the
Bluetooth setting is On.

• You have already formed a partnership

between your Treo 680 and your
hands-free device, and that the
hands-free device appears in the
Trusted Devices list. (see Connecting to
a Bluetooth hands-free device).

• Your hands-free device is charged and

turned on.

• Your Treo is within range of the

hands-free device.

If the problem persists, turn the Bluetooth
setting Off and then turn it On again. If it
still persists, create a new partnership with
the hands-free device (see Connecting to a
Bluetooth hands-free device).

CHAPTER

233

COMMON QUESTIONS

11

CHAPTER

I hear static or interference when using
my Bluetooth hands-free device

• Try moving your Treo closer to the

hands-free device. Audio quality

• Check the documentation that came

with your device or the manufacturer’s
website for information specific to
your device.

degrades as the distance between your
Treo and hands-free device increases.
The effective range for a device varies

Email

between manufacturers.

• Confirm that no obstructions, including

your body, are between your Treo and
your hands-free device.

• If the problem persists, turn the

Bluetooth setting Off and then turn it
back on again. If it still persists, create a
new partnership with the hands-free
device (see Connecting to a Bluetooth
hands-free device).

• For troubleshooting info on the

Ver saM ail

®

application, see the User
Guide for the VersaMail Application on
your computer.

Windows: Start>Programs>Palm
Mac: Insert the Palm Installation CD

and click the link to the User Guide for
the VersaMail Application in the

Documentation folder.

TIP

For best performance, keep your
Bluetooth hands-free device and your phone
on the same side of your body.

Some features of my Bluetooth
hands-free device don’t work with my
Tr e o

• Check the Palm compatibility list at

www.palm.com

/treo680cingular-support

to ensure that your device is compatible.

Messaging

I can’t tell if data services are available

When your phone is on, icons appear in the
title bar in the Main tab in the Phone
application to indicate whether data
services are available and whether a data

234