expansion card slot. The Card category
of Applications View automatically
appears.
2 Select the category pick list in the title
bar, and select All.
3 Select the icon for the application in
which you want to open the item. For
example, to view a picture, select
Pics&Videos.
Copying applications between an
expansion card and your Treo
You can copy applications from your Treo
to your expansion card and vice versa.
TIP
Before you copy an application to an
expansion card, make sure that it is
compatible with Palm OS software version
5.4.5 or later. Some applications do not work
with expansion cards and do not allow you to
store files in a location that is separate from
the application.
1 Press Applications.
2 Press Menu.
3 Select Copy from the App menu.
4 Select the Copy To pick list and select
the destination: Phone or <card
name>.
5 Select the From pick list and select the
location of the application you want to
copy: Phone or <card name>.
6 Highlight the application you want to
copy.
7 Select Copy.
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Viewing expansion card information
Renaming an expansion card
If you change the contents of an expansion
card, you may at some point want to
rename the card to better match its
contents.
1 Insert the expansion card into the
expansion card slot.
2 Select the category pick list at the top
of the screen and select All.
The Card Info application displays general
information about the expansion card that
is currently in the expansion slot, and it
enables you to rename and format a card.
• Press Applications and select
Card Info.
3 Select Card Info .
4 Press Menu.
5 Select Rename Card from the Card
menu.
6 Enter a new name for the card.
7 Select OK.
TIP
If you have trouble copying info to,
renaming, or formatting an expansion card,
make sure the card is not write-protected.
Press Applications and select Card Info. If a
“This card is read-only” message appears, the
card is write-protected. See the instructions
that came with your card for additional info.
Formatting an expansion card
Formatting an expansion card is similar to
formatting a disk on a computer. When
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you format an expansion card, you erase all
the information stored on the card.
TIP
If you format a card, any photos or
documents that were previously stored on the
card are deleted from your desktop software
the next time you sync. You can recover these
files from the backup folder, or you can
prevent the deletion by temporarily changing
your sync settings for the affected application
to Desktop overwrites handheld.
1 Insert the expansion card into the
expansion card slot.
2 Select the category pick list at the top
of the screen and select All.
3 Select Card Info .
4 Press Menu.
5 Select Format Card from the Card
menu.
6 Enter a new name for the card.
7 Select OK.
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Your personal settings
Customizing your Palm®Tr eo™ XXX is a great way to make it
match your lifestyle and work even harder for you.
On your Treo
screen colors, and more. Take advantage of different levels of
security. Prevent making an accidental (and expensive) phone
call by locking the keyboard. Some settings can help extend
the life of your Treo battery. There are lots of ways to make
your Treo work better for you.
You can immediately silence all alerts,
ringtones, music that plays through the
built-in speaker, and system sounds by
sliding the Ringer switch to Sound Off.
This does not mute the audio during a
phone call.
1 Slide the Ringer switch to Sound Off
. Your Treo XXX vibrates once to let
you know that you’ve turned sounds
off.
2 To hear all sounds again, slide the
Ringer switch to Sound On.
If you have set up Push to Talk, your PTT
availability status is affected by the Ringer
switch setting. When the Ringer switch is
set to Sound Off, your availability is set to
Silent.
NOTE For info on setting the vibrate
option, see the section on setting alert
tones in the chapters that describe the
individual applications.
Sliding the Ringer switch back to Sound On
restores the previous sound settings.
Setting system volume levels
You can set the volume level for system
sounds, such as the tone that plays when
you synchronize.
TIP
If the Ringer switch is set to Sound Off,
the ringer setting overrides the sound settings
and all sounds are turned off.
1 Press Applications and select
Sounds .
2 Select the Application pick list and
select System.
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Backlight
11
CHAPTER
3 Select the System Volume and Game
Volume pick lists and select the
volume levels.
2 Press Left and Right to adjust the
brightness.
3 Select Done.
TIP
To temporarily set the backlight to the
preset low setting, press Option + Menu.
TIP
You can also adjust the backlight and set
4 Select Done.
Display and
appearance settings
the brightness duration during a call in Power
Preferences. See Optimizing power settings
Changing the screen font
You can change the screen font in
Calendar, Contacts, Memos, Messaging,
.
Tasks, and Web. The font styles may vary
Adjusting the brightness
Depending on the lighting conditions in
which you’re using your Treo, you may
need to adjust the brightness of the
screen.
1 Press Option , and then press
between applications, and some
applications may offer fewer choices.
1 Open the application in which you want
to change the font.
2 Press Menu.
3 Select Options, and then select Font.
Backlight .
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Large bold fontSmall font
Small bold font
Large font
11
4 Select a font style. (In the web browser,
select the Font size pick list and select
Large or Small.)
5 Select OK.
Setting display formats
Formats Preferences enable you to select
number conventions based on geographic
regions. For example, in the United
Kingdom, time often is expressed using a
24-hour clock. In the United States, time is
expressed using a 12-hour clock with an
AM or a PM suffix. Many of the built-in
applications on your Treo XXX use the
Formats Preferences settings.
1 Press Applications and select
Prefs .
2 Select Formats.
3 Set any of the following preferences:
Preset to: The standard number
conventions for your country. When you
select a country, the other Formats
Preferences are automatically set to
that country’s conventions. You can
also edit each option individually.
Time: The time format. Select HH:MM
to display a 24-hour clock.
Date: The date format.
Week starts: The first day of the week
(usually Sunday or Monday).
Numbers: The format for numbers with
decimal points and commas.
4 Select Done.
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Aligning the screen to correct tapping
problems
Occasionally, the Treo touchscreen
alignment may need to be readjusted. If
this problem occurs, you may see the
wrong feature being activated when you
Changing the system color scheme
1 Press Applications and select
Prefs .
2 Select Color Theme.
3 Select a color scheme from the list.
tap the screen. To fix the problem, you can
align the screen at any time.
1 Press Applications and select
Prefs .
2 Select Touchscreen.
3 Follow the onscreen instructions and
tap the screen where indicated.
4 Select Done.
TIP
You can also set the wallpaper for the
Main tab in the Phone application (see
Customizing the Main tab in the Phone
application) and the background for Calendar
Agenda View (see Customizing display
options for your calendar).
4 Select Done.
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Applications settings
You can change the Applications settings
on your Treo so that you can easily access
the applications you use most often.
You can arrange and display your
applications by category, reassign
the buttons on your Treo, and select
default applications for specific tasks.
Arranging applications by category
You can assign an application to a category
and then display a specific category of
applications in Applications View.
1 Press Applications.
2 Press Menu.
3 Select Category on the App menu.
4 Select the pick list next to each
application and select a category.
5 Select Done.
TIP
To create a new category, select the
category pick list and select Edit Categories.
Select New, and then enter the category
name. Select OK to close the dialog box, and
then select OK.
DID YOU KNOW
the expansion slot, the card appears in the
category pick list and is treated as a category
when you press Applications repeatedly.
?
If there is an expansion card in
Displaying applications by category
Do one of the following:
• Press Applications repeatedly to
cycle through the categories.
• Select the category pick list at the top
of the screen and select a category.
Select All to display all your
applications.
Changing Applications View
By default, Applications View displays each
application as an icon. As an alternative,
you can view a list of applications. The list
view is particularly useful when you have
so many applications in a category that the
applications fill up more than one screen.
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1 Press Applications.
2 Press Menu.
3 Select Options, and then select
Preferences.
4 Select the View By pick list and select
List.
1 Press Applications and select
Prefs .
2 Select Buttons.
3 Select the pick list next to the item you
want to reassign, and then select an
application.
5 Select OK.
Reassigning buttons
With Buttons Preferences, you can select
which applications are associated with the
quick buttons and the Side button on your
Treo. You can assign a primary and
secondary application to each of the three
quick buttons that open an application.
NOTE We recommend that you keep the
primary button assignments on the factory
settings until you become comfortable
with the features of your Treo XXX. If you
do change the primary button
assignments, remember that the
instructions in this guide and in the other
help features refer to the original button
settings.
4 Select Done.
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DID YOU KNOW
application to open with the sync button on
the USB sync cable. To change this setting,
select HotSync on the Buttons Preferences
screen.
TIP
To restore all the buttons and key
combinations to their factory settings, select
Default.
DID YOU KNOW
automatically take over a button when you
install the application. For example, when you
provision PTT, PTT takes over the Side button,
and it cannot be changed back unless you do
a hard reset.
?
You can also choose an
?
Some third-party applications
Changing default applications
Sometimes one application looks for
another application to handle information
(for example, a mail application might open
a browser when you select a link in an
email message). Your Treo XXX comes
with a set of predefined applications to
handle email, messaging, and browser
requests from other applications. If you
have more than one application to handle
these requests on your Treo XXX, you can
specify which application you want to use
for each function.
The email function is initially set to
Messaging so you can send messages to
email addresses even if you don’t have an
email application set up yet. You can
change this setting to Email (or Xpress
Mail) once you know how you want to set
the default.
1 Press Applications and select
Prefs.
2 Select Default Apps.
3 Select each pick list and select the
application you want to associate with
that function.
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4 Select Done.
Locking your Treo
and info
Your Treo includes several features that
protect it from inadvertent use and keep
your information private. You can lock any
of the following features on your Treo XXX:
Keyboard (Keyguard): You can use the
Keyguard feature to disable the keyboard
and all buttons to prevent accidental
presses in your bag or pocket.
Screen: You can disable the screen’s
touch-sensitive feature during an active call
or call alert.
Phone (Phone Lock): You can set your
phone to require a password for making
calls. The built-in security software lets you
make emergency calls even if your phone
is locked.
Tr e o : You can set your Treo to require a
password for viewing any information on
your Treo.
Entries: You can mask or hide entries
marked as private and set your Treo XXX to
require a password for viewing them.
Locking your keyboard (Keyguard)
The Keyguard feature locks the keyboard
so that you don’t accidentally press
buttons or activate items on the screen
while your Treo XXX is in a pocket or bag.
By default, Keyguard turns on whenever
the screen is off. Each time you wake up
the screen, you must turn off Keyguard to
unlock the keyboard and use your
Treo XXX.
To turn off Keyguard, do the following:
1 When the screen is off, press Power/
End to wake up the screen.
2 Press Center to turn off Keyguard.
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You can change how quickly Keyguard
turns on, or you can disable this feature
altogether. To change the Keyguard
settings, do the following:
1 Press Applications and select
Prefs .
2 Select Keyguard.
3 Select the Auto- Keygu ard pick list, and
then do one of the following:
• Select how quickly you want
Keyguard to turn on: When power is
turned off, 5 seconds after power
off, or 30 seconds after power off.
• Select Disable to completely disable
the Keyguard feature until you turn it
on again by pressing
Power/End
when the screen is on.
Option +
4 Select Done.
Locking your screen
You can set your Treo XXX to automatically
lock the screen’s touch-sensitive features
in certain situations.
1 Press Applications and select
Prefs .
2 Select Keyguard.
3 Check any of the following boxes:
Incoming calls received: Disables the
screen when the phone rings. You must
use the 5-way to select the
onscreen Answer and Ignore buttons,
or press Send to answer the call or
Power/End to ignore the call.
On a call: Disables the screen after you
answer a call. You must use the
5-way to select the onscreen
buttons during the call. Use this setting
to avoid accidentally pressing onscreen
buttons while you’re holding your
Treo XXX near your ear to speak.
4 Select Done.
DID YOU KNOW
disable the touchscreen during a call, the
touchscreen is automatically enabled again
after you end the call.
?
When you check the boxes to
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Locking your phone (Phone Lock)
You can lock your SIM card to prevent
unauthorized calls and use of other
wireless features. When your SIM card is
locked, you must enter the correct PIN
code to unlock it, even if you move it to a
different phone. You can still make
emergency calls when your phone is
locked, however.
IMPORTANT If your SIM card is locked
and you enter the wrong PIN more than
three times, you must call AT& T your
network operator for your unique PIN
unlock key (PUK) to unlock your SIM card.
5 When prompted, enter the current PIN
and select OK. (Unless you changed
your PIN, enter the default PIN,
provided with AT& T your
account materials.)
6 If you want to change the PIN, select
Change PIN, enter a new PIN, and then
select OK. Repeat this step to verify the
new PIN.
7 If your SIM card supports fixed number
dialing (FDN), select Advanced and
check the Enable Fixed Number Dialing box to restrict dialing to the
numbers in your FDN list. When
prompted, enter your PIN2 and then
select OK.
TIP
When Phone Lock is turned on, other
people can still see the info on your Treo XXX,
but they cannot make or receive phone calls
or use the other wireless features without
your password.
8 Turn your phone off to activate the
phone lock feature.
9 To turn your phone on again, press and
hold Power/ End , enter your PIN, and
then select OK to unlock your Treo XXX.
1 Press Phone.
2 Press Menu.
3 Select Options, and then select Phone
Lock.
TIP
To manage your FDN list, press
Applications, select SIM Book, press Menu,
and then select Modify FDN from the
Options menu.
4 Check the Lock SIM box.
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Your SIM card locks again when you turn
off your Treo XXX and then turn it back on.
To disable the current Phone Lock
settings:
1 Press Phone.
2 Press Menu.
3 Select Options, and then select Phone
Lock.
4 Uncheck the Lock SIM box.
5 Enter your PIN code.
6 Select OK.
Locking your Treo
To protect your personal information, you
can lock your Treo XXX so that you need to
enter your password to access any of your
information or to use any of the features on
your Treo, including the phone. You can,
however, still make emergency calls when
your Treo is locked.
IMPORTANT If you lock your Treo, you
must enter the exact password to unlock
it. If you forget the password, you need to
perform a hard reset to resume using your
Treo. Performing a hard reset while your
Treo is password locked deletes all the
entries in your Treo and completely
reformats it. If you use password
protection in Palm Desktop software, you
must remember your password to restore
your info. However, if you do not use
password protection in Palm Desktop
software, you can restore all previously
synchronized info the next time you sync
(see Synchronizing information—the
basics).
1 Press Applications and select
Security .
2 Select the Password box.
3 Assign a password and a password hint.
4 Select the Auto Lock Device box.
5 When prompted, enter your password
and select OK.
6 Select one of the following options:
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Never: Prevents your Treo from locking
automatically.
TIP
After you create a password, you can lock
your system manually. Press Applications
and select Security. Select Lock & Turn Off,
and then select Off & Lock.
TIP
To change your password, select the
Password box, enter your current password,
and then enter the new password. To delete
your password, select the Password box and
then select Unassign.
Working with private entries
On power off: Locks your Treo when
you turn off the screen, or when it
shuts off with the Auto-off feature.
At a preset time: Locks your Treo at a
specific time of day.
After a preset delay: Locks your Treo
after a period of inactivity.
7 Select OK.
8 Do one of the following:
• Select Lock & Turn Off to lock your
Treo immediately.
• Press Applications to accept
your settings and continue using your
Treo.
In most applications, you can mark
individual entries as private. All private
entries remain visible and accessible until
you select the Security setting. You have
three Security setting options:
Show Records: Private records are visible.
Hide Records: Private entries do not
appear anywhere in the application.
Mask Records: Private entries are
replaced with a gray bar that lets you know
the entry is there but keeps it from being
legible.
After you enable the mask or hide setting,
any entries marked as private are
immediately hidden or masked. If you
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define a password, you must enter it to
display private entries. If you do not define
a password, you (or anyone else) can
reveal private entries without a password.
1 Open the entry that you want to mark
private.
2 Select Details.
3 Check the Private box.
4 Select OK.
Hiding or masking all private entries
Make sure the entries you want to mask or
hide are marked private.
1 Press Applications and select
Security .
2 Select the Current Privacy pick list and
select either Hide Records or Mask
Records.
3 If prompted for your password, enter it
and then select OK.
Viewing all private records
You can reveal all the entries you’ve hidden
or masked.
1 Press Applications and select
Security .
2 Select the Current Privacy pick list and
select Show Records.
3 If prompted for your password, enter it
and then select OK.
Viewing private entries in a specific
application
1 Open the application that contains the
private entries you want to see.
2 Press Menu.
3 Select Options, and then select
Security.
4 Select the Current Privacy pick list and
select Show Records.
5 Select OK.
6 If prompted for your password, enter it
and then select OK.
Security and Palm Desktop software
(Windows)
You can set the Windows version of
®
Desktop software to observe the
Palm
security password for your Treo XXX. If you
forget your password, you cannot view
your information in Palm Desktop. If your
Treo XXX is unlocked, you can change your
password on your Treo XXX, but all entries
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CHAPTER
marked as private are deleted. You can
restore your private entries the next time
you sync, and then create a new password.
Follow these steps to recover from a lost
password:
1 Press Applications and select
Security .
2 Select the Password box.
3 Select Lost Password.
1 Press Applications and select
Prefs.
2 Select Owner.
3 If you assigned a password with the
Security application, select Unlock,
enter your password, and then select
OK to continue.
4 Enter the text that you want to appear
in the Owner Preferences screen.
4 Select Ye s .
TIP
If you want additional security for
Palm Desktop files, you may want to
purchase a third-party solution.
Entering owner information
You can use Owner Preferences to record
information that you want to associate
with your Treo XXX, such as your name,
5 Select Done.
company name, and home phone number.
If you lock your Treo (see Locking your
Tr eo ), the Owner Preferences information
System settings
appears on the screen that requests your
password to unlock it, and you must also
enter your password to change the Owner
Preferences information.
Setting the date and time
By default, your Treo XXX synchronizes the
date, time, and time zone with the AT&T
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network when your phone is on and you
are inside a coverage area. Date & Time
Preferences also enable you to manually
set the date, time, and location (time zone)
setting for your Treo XXX.
1 Press Applications and select
Prefs .
2 Select Date & Time.
3 Select the Automatically set pick list
and select one of the following settings:
NOTE The options that appear on the
screen vary based on the setting you
select in step 3.
Date, time and time zone: The date,
time, and time zone are acquired from
yourthe AT&T network.
Date and time: Lets you set the time
zone manually. The date and time are
acquired from yourthe AT&T network.
Nothing: Lets you set the date, time,
and time zone manually. No info is
acquired from yourthe AT&T network.
4 If the Location pick list appears, select
it, and then select a city in your time
zone.
TIP
If a city in the same time zone is not on
the list, select Edit List, select Add, select a
city in your time zone, and then select OK. If
necessary, modify any of the settings in the
Edit Location dialog box, and then select OK.
5 If the Date and Time fields appear,
select the Date field and select the
date, and then select the Time field and
select the time.
6 Select Done.
TIP
You can also set time zones for Calendar
events. See Creating an event
.
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Optimizing power settings
Power Preferences enable you to adjust
settings to maximize the battery’s
performance.
1 Press Applications and select
Prefs.
2 Select Power.
3 Set any of the following preferences:
Brightness: Sets the intensity of the
screen backlight. Drag the slider or
press Left and Right to adjust the
brightness level.
On a call, dim (or turn off) backlight
after: Determines how long the
backlight stays on at normal intensity
during a phone call. After the specified
time period, the backlight dims (or turns
off) to conserve power during a long
phone call.
Beam Receive: Determines whether
your Treo is ready to receive
information over an infrared beam. If
you leave this option turned off, you
must return to this screen to turn on
this option the next time you want to
receive a beamed item.
Power Save Mode: When this option is
selected, after the specified time
period, the backlight dims to one level
above off to conserve power during a
long phone call or when MP3 is playing
in the background.
4 Select Done.
Auto-off after: Determines how long
your screen stays on during a period of
inactivity. When there is no interaction
with the keyboard or screen for the
TIP
You can also access the brightness setting
by pressing Option + P. To temporarily set
the backlight to the preset low setting, press
Option + Menu.
specified time period, your Treo XXX
turns off automatically.
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Connecting to a VPN
If you want to use your Treo to access your
corporate email account or other files on
your corporate server, you may need to set
up a virtual private network (VPN) on your
Treo. A VPN enables you to log in to your
corporate server through the company’s
firewall (security layer). You need a VPN
client on your Treo XXX if your Treo and
your company’s server are located on
opposite sides of the firewall.
Check with your company’s system
administrator to see if a VPN is required for
accessing the corporate server. If a VPN is
required, you must purchase and install a
third-party VPN client on your Treo XXX to
use this feature.
TIP
For information about third-party VPN
client software, visit g
go.palm.com/treoxxx/.
1 Install your third-party VPN client. See
Installing applications
2 Press Applications and select
Prefs .
o.palm.com/treoxxx-att/
for details.
3 Select VPN.
4 Enter the settings provided by your
corporate system administrator.
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Common questions
Although we can’t anticipate all the questions you might have,
this chapter provides answers to some of the most commonly
asked questions. For additional information and answers to
other common questions, visit g
Tr eo™ XXX smart device after
performing the upgrade steps in this guide,
you may have incompatible applications or
settings that were not quarantined during
the installation process. These
incompatible applications or settings can
lead to numerous issues, including system
resets and freezes. If you experience a
problem after upgrading, follow the steps
in this section to remove the incompatible
apps from your Treo XXX and to transfer
your other info to your new Treo XXX.
NOTE If you have trouble installing a
third-party application, contact the
developer for assistance.
We recommend that you do not install
apps that do any of the following:
• Modify phone functions, such as
ringtones, dialing, or caller ID
• Replace organizer features, such as
Contacts or Calendar
• Set data connection features, such as
activating or ending data connections
• Provide web-clipping features, such as
PQA files
• Provide instant messaging features
If you want to continue using these types
of applications, please contact the
third-party developer for software updates
and for info about compatibility with your
Treo XXX.
WINDOWS ONLY
1 On your computer, click
Start>Programs>Palm>Safe
HotSync.
2 Follow the instructions on the screen.
3 Locate the Old_Apps folder on your
computer. This folder is usually located
inside one of the following folders:
causing the problem, move one app at a
time from the Old_Apps folder to the
Backup folder, and then sync.
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If the problem recurs, delete the last
app you installed and report the
problem to its developer.
5 Repeat step 4 for each of the apps in
the Old_Apps folder.
NOTE If you have trouble moving apps
from the Old_Apps folder to the Backup
folder, or determining which files to move,
try reinstalling the app using the original
third-party developer files.
3 Confirm that your copy includes the
Backup subfolder and that all the files in
the original Backup subfolder are also in
the copy of the Backup subfolder.
4 Delete all files from the original Backup
subfolder.
5 Perform a hard reset on your Treo XXX.
See Resetting your Treo
for instructions.
6 Sync your Treo XXX with your new
desktop software and be sure to select
your existing device name from the
User list.
TIP
Need more info on the Backup folder? See
What is the backup folder?
.
7 To help you identify the app that is
causing the problem, move one
third-party app from the copy of the
MAC ONLY
1 Locate your user folder on your
computer.
NOTE Your user folder name is the same
as your device name and is usually found in
this location: <Mac hard drive> : Users :
<your Mac username> : Documents :
Backup subfolder to the original
Backup subfolder, and then sync.
If the problem recurs, delete the last
app you installed and report the
problem to its developer.
8 Repeat step 7 for each of the third-party
apps in the copy of the Backup folder.
Palm : Users
2 Select your user folder and Option-drag
it to your Mac desktop to make a copy
of that folder.
252
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12
Desktop software
installation
If you are having trouble installing the
desktop software, you may have the
wrong version of the software or some of
your computer’s resources may be
unavailable.
TIP
The Palm Software Installation CD installs
software that lets you synchronize using
®
Palm
Desktop software or Microsoft Outlook
for Windows. If you want to synchronize
using a different personal information
manager (PIM), you must install a third-party
solution. Contact the PIM’s author or vendor
to learn if software is available for your
Treo XXX.
Follow these steps to retry the installation.
1 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
2 Restart your computer.
3 Quit any active applications, including
virus scanners and Internet security
applications.
4 Make sure you’re installing the software
from the Palm Software Installation CD
that came with your new Treo XXX.
Other versions of the desktop software
may not work with your Treo XXX.
5 Insert the Palm Software Installation CD
to restart the installation.
IMPORTANT Always use the same
language for your Treo, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided
for mismatched language setups.
Resetting your Treo
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your Treo is not
responding or you have trouble
synchronizing with your computer, a soft
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DESKTOP SOFTWARE INSTALLATION
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CHAPTER
reset may help. All your info is retained
when you perform a soft reset.
1 Remove the battery from your
Treo XXX, and then reinsert it.
Don’t know how? See Replacing the
battery.
NOTE The reset begins when you reinsert
the battery.
2 At the end of the soft reset, Date &
Time Preferences appears. Select
Done.
Performing a system reset
A system reset, also called a safe or warm
reset, tells your Treo to stop what it’s
doing and start over again without loading
any system extras. If your Treo loops or
freezes during or after a soft reset, a
system reset may help. Performing a
system reset can release your Treo from
an endless loop so that you can uninstall a
third-party application that may be causing
the looping.
1 Remove the battery from your
Treo XXX, and then reinsert it.
Don’t know how? See Replacing the
battery.
2 When the Palm logo appears, press and
hold Up until the black status bar at
the bottom of the screen fills and
disappears, and then release Up .
3 Delete the third-party application that
you suspect is causing the problem.
4 Perform a soft reset. The wireless
features of your Treo XXX are not
available until you complete this step.
Performing a hard reset
A hard reset erases all information and
third-party software on your Treo. Never
perform a hard reset without first trying a
soft reset and a system reset and trying to
resolve third-party software issues. (See
Third-party applications
for suggestions on
diagnosing third-party software issues.)
After a hard reset, you can restore
previously synchronized information the
next time you sync.
IMPORTANT If you set a password on
your Treo XXX, performing a hard reset
reformats your Treo XXX. This is a more
severe form of a hard reset, which
RESETTING YOUR TREO
254
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COMMON QUESTIONS
12
removes all your information, and restores
your formats, preferences, and other
settings to the factory default settings.
TIP
Some third-party applications do not
create a backup on your computer when you
synchronize. If you perform a hard reset, you
may lose data in these applications and you
will need to reinstall the application after the
hard reset. Please contact the application’s
developer to find out which data is backed up
during synchronization.
1 Remove the battery from your
Treo XXX, and then reinsert it.
Don’t know how? See Replacing the
battery.
2 When the Palm logo appears, press and
hold Power/End until the black
status bar at the bottom of the screen
fills and disappears, and then release
Power/End.
3 When the Erase all data? prompt
appears, press Up to confirm the
hard reset.
IMPORTANT If a Reformatting in
progress message appears, do not touch
your Treo XXX until the process is
complete. This may take up to 10 minutes.
4 When the language selection screen
appears, select the same language you
selected for your desktop software.
IMPORTANT Always use the same
language for your Treo, your computer
operating system, and your desktop
software. Otherwise, you may lose
information or have difficulty with
synchronization. Support is not provided
for mismatched language setups.
5 (Optional) If you want to confirm that
the hard reset was successful, press
Applications and select
HotSync. If you see your device
name in the upper-right corner, the hard
reset was not successful.
Replacing the battery
Your Treo XXX comes with a replaceable
battery. Be sure to use a replacement
battery that is recommended or sold by
Palm and is compatible with the Treo XXX.
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REPLACING THE BATTERY
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COMMON QUESTIONS
Battery door
Battery contacts
Treo XXX
contacts
12
CHAPTER
CAUTION Failure to use the proper
battery may result in a risk of personal
injury or product damage, and it voids your
Treo XXX warranty.
battery compartment, insert the new
battery into the compartment at a
45-degree angle, and then press it into
place.
1 Press Power/End to turn off the
screen.
2 Press the Battery door near the top
where the door and camera sections
meet and slide it downward to remove
it from your Treo XXX.
IMPORTANT Use the battery that came
with your Treo XXX. Do not use a battery
from another Treo model in your Treo XXX.
Similarly, do not use the Treo XXX battery
in another Treo model. Using a battery that
is designed for another Treo model can
3 Place a finger in the notch next to the
battery, and lift up the old battery at a
45-degree angle to remove it from the
compartment.
4 Align the metal contacts on the new
battery with the contacts inside the
damage your Treo XXX.
5 Slide the battery door onto the back of
the Treo XXX until it clicks into place.
6 Connect your Treo to the charger or
sync cable to charge the new battery.
REPLACING THE BATTERY
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TIP
Be sure to dispose of your old battery
properly. In some areas, disposal in household
or business trash is prohibited.
Screen
The screen appears blank
1 When a call lasts longer than the limit
specified in Power Preferences, the
screen dims automatically. In certain
lighting conditions, the screen may
appear blank when this occurs.
Press any key except Power/End to
restore the screen to normal brightness.
Pressing Power/End hangs up the call.
2 When a period of inactivity lasts longer
than the limit specified in Power
Preferences, the screen turns off. Press
and release Power/E nd to wake up
the screen.
3 Look closely at the screen. If you can
see a dim image, try adjusting the
screen brightness (see Adjusting the
brightness).
4 If the screen is still blank, perform a soft
reset (see Performing a soft reset
).
5 If the problem persists, connect your
Treo to the charger (see Charging the
battery) and perform a soft reset again.
6 If that doesn’t work, perform a hard
reset (see Performing a hard reset
TIP
To find carrying cases that protect the
screen, and other useful accessories, visit
g
o.palm.com/treoxxx-attgo.palm.com/treoxxx/
.
).
The screen doesn’t respond accurately to
taps or it activates wrong features
1 Press Applications.
2 Use the 5-way to select Prefs .
3 Use the 5-way to select
Touchscreen.
4 Follow the onscreen instructions to
align the screen.
5 Select Done.
6 If the problem persists, check for dirt
between the screen and the edge of the
Treo XXX.
7 If you’re using a screen protector, make
sure that it is properly installed.
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SCREEN
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12
CHAPTER
There’s a blinking bell in the upper-left
corner
The blinking bell in the upper-left corner of
the screen is the Alert icon. It appears
when you have alarms or messages that
you haven’t acknowledged.
1 Press and hold Center or tap the
blinking bell with your stylus.
2 When the list of pending alerts appears,
do either of the following:
• Select the text of the alert to view the
item. The item stays in the list.
• Check the box next to an alert to clear
it from the list, and then select Done.
your info by synchronizing with your
Treo XXX. To make sure you always have
an up-to-date backup of your info,
synchronize frequently.
This section describes synchronization
between your Treo and a desktop
computer running Palm Desktop software.
You can also synchronize the information
on your Treo using third-party applications.
See the documentation for the third-party
application for information on features and
configuration.
Before you attempt to synchronize, make
sure you’ve installed the desktop
synchronization software from the Palm
Software Installation CD.
Synchronization
Synchronization backs up the information
TIP
Every device needs a unique name. Never
synchronize more than one device to the
same device name on your computer.
from your Treo onto your computer and
vice versa. If you ever need to perform a
hard reset or otherwise need to erase all
your information on your Treo XXX, you can
synchronize your Treo XXX with your
computer to restore the info. Similarly, if
your computer crashes and your Palm
I can’t find my user folder
Windows: If your device name is one
word, your user folder name is the first six
characters of your device name. If your
device name is two words, your user folder
name consists of the first six characters of
Desktop info is damaged, you can recover
SYNCHRONIZATION
258
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COMMON QUESTIONS
12
the second word of your device name,
followed by the first letter of the first word.
For example, if your device name is John
Smith, your user folder is named SmithJ.
Your user folder is usually located inside
one of the following folders:
your device name and is usually found in
this location: <Mac hard drive> : Users :
<your Mac username> : Documents :
Palm : Users
What is the backup folder?
The Backup folder is located inside your
user folder (see I can’t find my user folder
During synchronization, the HotSync
®
manager puts a copy of most of your info
and applications into the Backup folder.
(Some third-party apps do not put a copy
into the Backup folder.) The next time you
sync, the HotSync manager compares the
contents of the Backup folder to the
contents of your Treo XXX, and then
restores any missing info or applications.
If an app that you deleted reappears on
your Treo XXX, try deleting the app from
your Backup folder.
Palm Desktop does not respond to a sync
attempt
1 Make sure that the USB sync cable is
securely connected to the USB port on
your computer and on the bottom of
your Treo XXX (see Synchronizing
information—the basics).
TIP
If you’re having trouble trying to sync
using an IR or Bluetooth
connection, try using the USB sync cable
instead. If this solves the problem, check your
IR or Bluetooth settings (see Synchronizing
information—advanced).
®
wireless technology
).
2 Make sure that the HotSync manager is
running:
Windows: Right-click HotSync
manager in the taskbar in the
lower-right corner of your computer
screen, and make sure that Local USB
is checked. If you don’t see the
HotSync manager icon, click Start,
select Programs, select Palm, and then
select HotSync manager.
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12
CHAPTER
discoloration. Carefully clean the
connector by dipping a cotton swab in
some rubbing alcohol and gently wiping
the metal contacts on the connector.
Mac: Find the Palm folder on your Mac
hard drive. Double-click the HotSync manager icon in the Palm folder. In
the Connection Settings panel, set the
Local Setup port to Palm USB.
3 Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
4 Perform a soft reset (see Performing a
soft reset).
5 Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
6 If problems persist and you’re
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.
7 Synchronize. If the synchronization is
successful, you do not need to
complete the remaining steps.
8 Check the multi-connector on the
bottom of your Treo XXX for debris or
Try to sync again.
9 Check the connector on the USB sync
cable for integrity and cleanliness. Make
sure the pins on the connector are
straight, protruding, and not damaged. If
the cable appears to be damaged, stop
here and locate another USB sync
cable.
WINDOWS ONLY Uninstall
10
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
NOTE Mac computers do not provide an
option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after you complete step 7.
11 Restart your computer.
12 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo XXX.
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COMMON QUESTIONS
12
Synchronization starts but stops without
finishing
TIP
The HotSync Log can give you information
about your most recent synchronization.
Windows: Right-click the HotSync manager
icon in the taskbar in the lower-right corner of
your computer screen, and then select View
Log.
Mac: Open Palm Desktop software. From the
HotSync menu, select View Log.
If you upgraded from a previous Palm OS
device or received a system error, such as
Sys0505, there may be conflicts with
software on your Treo XXX.
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder
.
2 Synchronize.
3 If the problem is resolved, begin
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install. If the problem
recurs, delete the last application you
installed and report the problem to its
developer.
WINDOWS ONLY If the Windows New
4
Hardware Wizard appears, the
®
synchronization process may be timing
out before the wizard completes its job.
Follow all instructions in the New
Hardware Wizard, and then sync again.
WINDOWS ONLY Uninstall
5
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
NOTE Mac computers do not provide an
option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after you complete
step 3.
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12
CHAPTER
6 Restart your computer.
7 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo XXX.
Synchronization finishes but info doesn’t
appear where it should
3 Open HotSync manager on your
computer, and make sure the necessary
conduits are set to Synchronize the
files.
NOTE If you need to change the setting to
Synchronize the files, be sure to check the Set as default box as well.
1 Make sure you’re synchronizing with
4
the intended desktop personal
information manager (PIM). The Palm
Software Installation CD enables you to
choose whether you want to
synchronize with Palm Desktop
software or Microsoft Outlook for
Windows. Reinsert the installation CD
and select Change your synchronization method if necessary.
If you use a different PIM, you need to
install third-party software to
synchronize. For more information,
consult the company that makes the
PIM.
2 If multiple Palm OS devices are
synchronizing with your computer,
make sure the name of the device you
are synchronizing appears in the User
field on the toolbar of Palm Desktop
software.
WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
MAC ONLY Mac computers do not
provide an option for uninstalling Palm
Desktop software. Contact Technical
Support if the problem persists after
you complete step 3.
5 Restart your computer.
6 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo XXX.
7 (Outlook only) If you’re trying to
synchronize offline, set your Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
SYNCHRONIZATION
262
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COMMON QUESTIONS
12
TIP
Outlook subfolders and public folders are
not accessible with the included software.
You may want to use a third-party solution
instead.
TIP
(Outlook only) If you want to sync your
info with a global Exchange Address Book,
you must copy the addresses to your local
Contacts list in Outlook (right-click the
addresses and select Add to Personal
Address Book).
TIP
For more info on Outlook conduits,
right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.
I have duplicate entries in Microsoft
Outlook after I sync
1 Open Microsoft Outlook and delete the
duplicate entries.
2 On your computer, go to the application
with duplicate entries and manually
enter any info you added to your
Treo XXX since the last time
you synchronized.
duplicate entries, repeat steps 4
through 6 for each application with
duplicates.
8 Click Done.
9 Synchronize your Treo XXX and your
computer.
My appointments show up in the wrong
time slot after I sync
If you create an appointment in the wrong
time zone (that is, your desktop was set to
the wrong time zone), it shows up in the
wrong time zone on your Treo. To be safe,
enable local network time and avoid
assigning time zones to your
appointments.
If you’re using Microsoft Outlook:
1 Make sure that you installed the
Microsoft Outlook conduit that came
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SYNCHRONIZATION
263
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COMMON QUESTIONS
12
CHAPTER
with your Treo XXX. If you’re not sure
whether this software is installed,
reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Treo XXX.
2 Open Microsoft Outlook and correct the
wrong entries.
3 On your computer, manually enter any
Calendar info you added to your
Treo XXX since the last time you
synchronized.
selected and Set as default is checked,
and then click OK.
You should now be able to assign time
zones to your events without encountering
this problem.
If you’re using Palm Desktop software:
1 On your Treo XXX, press
Calendar.
2 Press Menu.
3 Select Options, and then select
Preferences.
4 Uncheck the New events use time
zones box (if it’s checked).
5 On your computer, open Palm Desktop
software and correct the wrong entries.
6 On your computer, manually enter any
Calendar info you added to your
Treo XXX since the last time
you synchronized.
7 Click HotSync manager in the
taskbar and select Custom.
8 Select Calendar.
9 Click Change.
sktop overwrites handheld,
lect De
10 Se
and then click OK.
11 Synchronize your Treo XXX and your
computer.
SYNCHRONIZATION
264
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COMMON QUESTIONS
12
12 Repeat steps 7 through 9 to open the
Calendar Change HotSync Action dialog
box again.
13 Make sure Synchronize the files is
selected and Set as default is checked,
and then click OK.
You should now be able to assign time
zones to your events without
encountering this problem.
IMPORTANT To avoid this problem in the
future, do not assign time zones to your
events. Palm Desktop software does not
support time zones.
The text of my memos is truncated after I
sync
If you use your desktop software to create
a memo that is longer than 4,096
characters, the excess characters are
truncated when you transfer the memo to
your Treo XXX.
Phone
Signal strength is weak
Become familiar with low coverage areas
where you live, commute, work, and play.
Then you will know when to expect signal
strength issues. You can check signal
strength by looking at the Signal Strength
icon in the title bar of the Main tab in
the Phone application. The stronger the
signal, the more bars that appear. If you are
outside a coverage area, no bars appear.
1 If you’re standing, move about ten feet
in any direction.
2 If you’re in a building, move near a
window. Open any metal blinds.
3 If you’re in a building, move outdoors or
to a more open area.
4 If you’re outdoors, move away from
large buildings, trees, or electrical wires.
5 If you’re in a vehicle, move your Treo so
that it’s close to a window of your
vehicle.
CHAPTER
PHONE
265
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12
CHAPTER
My Treo won’t connect to the mobile
network
1 Try the suggestions about signal
strength described in Signal strength is
weak.
2 Turn off your phone and turn it on again
(see Turning your phone on and off
3 Remove the SIM card and reinsert it
(see Inserting the SIM card and battery
4 Perform a soft reset (see Performing a
soft reset).
The other person hears an echo
• Try decreasing the volume on your Treo
to avoid coupling or feedback on the
other person’s end. This applies to both
the speakerphone and the earpiece.
• Position the earpiece closer to your ear
to prevent sound leaking back to the
microphone. Keep your hand away from
the microphone hole, which is on the
bottom right side of the Treo XXX.
• If you’re using the speakerphone
feature with your Treo lying on a flat
surface, try turning the Treo face down
(screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call
to turn down the volume on his or her
phone or to hold the phone closer to his or
her ear.
My voice is too quiet on the other end
).
• Be sure to place the bottom of the Treo,
or the hands-free microphone, close to
).
your mouth.
• Check the Signal Strengthicon in
the title bar of the Main tab in the Phone
application. If the signal is weak (few
bars are displayed), try the suggestions
about signal strength described in
Signal strength is weak
I hear static or interference
Check the Signal Strength icon in the
title bar of the Main tab in the Phone
application. If the signal is weak (few bars
are displayed), try the suggestions about
signal strength described in Signal strength
is weak.
If you’re using a Bluetooth
device, see I hear static or interference
.
®
hands-free
266
PHONE
Page 43
COMMON QUESTIONS
12
when using my Bluetooth
hands-free device.
My phone seems to turn off by itself
If a system error and reset occur, the
Treo XXX automatically turns the phone on
if it was on before the reset. However, if
the Treo XXX can’t determine if your phone
was on before the reset, the phone does
not automatically turn on (see Turning your
phone on and off). If the problem persists
and you’re using third-party applications,
see Third-party applications
for additional
suggestions.
My Treo makes or answers calls when it’s
in a bag or pocket
Items in your bag or pocket may be
pressing the onscreen Answer button or
otherwise activating screen items. If this
happens, be sure to press Power/End
to turn off the screen before placing your
Treo in a bag or pocket. You may also want
to disable the screen’s touch-sensitive
feature during incoming calls (see Locking
your screen).
TIP
To find carrying cases that can help prevent
your Treo XXX from making calls, as well as
other useful accessories, visit g
treoxxx-attgo.palm.com/treoxxx/.
o.palm.com/
Hands-free devices
TIP
Bluetooth range is up to 30 feet in
optimum environmental conditions.
Performance and range may be affected by
physical obstacles, radio interference from
nearby electronic equipment, and other
factors.
I can’t make or receive calls using a
Bluetooth
Confirm all the following:
• The Bluetooth device is compatible with
• Press Applications and select
®
hands-free device
your Treo XXX. Go to g
o.palm.com/
treoxxx-att/go.palm.com/treoxxx/ for a
list of compatible devices.
Bluetooth . Make sure the
Bluetooth setting is set to On.
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HANDS-FREE DEVICES
267
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COMMON QUESTIONS
12
CHAPTER
• You have already formed a partnership
between your Treo XXX and your
hands-free device, and the hands-free
device appears in the Trusted Devices
list. (See Connecting to a Bluetooth
hands-free device.)
• Your hands-free device is charged and
turned on.
• Your Treo is within range of the
hands-free device.
If the problem persists, turn the Bluetooth
setting to Off and then turn it on again. If it
still persists, create a new partnership with
the hands-free device (see Connecting to a
Bluetooth® hands-free device).
I hear static or interference when using
my Bluetooth hands-free device
• Try moving your Treo closer to the
hands-free device. Audio quality
degrades as the distance between your
Treo and hands-free device increases.
• If the problem persists, turn the
Bluetooth setting to Off and then turn it
back on again. If it still persists, create a
®
new partnership with the hands-free
device (see Connecting to a Bluetooth
hands-free device).
TIP
For best performance, keep your
Bluetooth hands-free device and your phone
on the same side of your body.
Some features of my Bluetooth
hands-free device don’t work with my
Tr e o
• Check the Palm compatibility list at
o.palm.com/treoxxx-att/go.palm.com/
g
treoxxx/ to ensure that your device is
compatible.
• Check the documentation that came
with your device or the manufacturer’s
website for information specific to
your device.
®
The effective range for a device varies
between manufacturers.
• Confirm that no obstructions, including
Email
your body, are between your Treo and
your hands-free device.
• For troubleshooting info on Xpress Mail,
pressmail.att.com/subscriber.
go to x
268
EMAIL
Page 45
COMMON QUESTIONS
12
• For troubleshooting info on the
Ver saM ail
®
application, see the User Guide for the VersaMail Application on
your computer.
Windows: Start>Programs>Palm
Mac: Insert the Palm Installation CD
and click the link to the User Guide for
the VersaMail Application in the
Documentation folder.
Messaging
I can’t tell if data services are available
When your phone is on, icons appear in the
title bar in the Main tab in the Phone
application to indicate whether data
services are available and whether a data
connection is active. Make sure that either
of the following icons appears in the title
bar of the Main tab: . If you do not
see either of these icons, data services are
not available in your current location and
you cannot exchange multimedia
messages.
I can’t send or receive text messages
• Make sure your SIM card is inserted
correctly (see Inserting the SIM card
and battery) and your phone is turned on
(see Turning your phone on and off
• Contact AT&Tyour network operator to
).
verify that your plan includes text
messaging services, that these services
have been correctly activated, and that
they are available at your location. AT&T
Your network operator should be able to
tell you if text messaging services have
been experiencing transmission delays.
Delays can also occur between the time
that a message is sent and the time it is
received.
• Verify with the recipient that the
receiving device can handle text
messages.
• If a text message arrives but does not
display an alert, perform a soft reset
(see Performing a soft reset
).
I can’t send or receive multimedia
messages
• Make sure your phone is turned on (see
Turning your phone on and off
).
CHAPTER
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CHAPTER
• Contact AT&T your network operator to
verify that your plan includes
Web
multimedia messaging services (MMS),
that these services have been correctly
activated, and that they are available at
your location. AT& TYour network
operator should be able to tell you if
multimedia messaging services have
been experiencing transmission delays.
Delays can also occur between the time
that a message is sent and the time it is
received.
• Make sure that either of the following
icons appears in the title bar of the Main
I can’t tell if data services are available
When your phone is on, icons appear in the
title bar in the Main tab in the Phone
application to indicate whether data
services are available and whether a data
connection is active. Make sure that either
of the following icons appears in the title
bar of the Main tab: . If you do not
see either of these icons, data services are
not available in your current location and
you cannot connect to the Internet.
tab: . If you do not see either of
these icons, data services are not
available in your current location and
you cannot exchange multimedia
messages.
• Verify with the recipient that the
receiving device can handle multimedia
messages.
• If a message arrives but does not
display an alert, perform a soft reset
(see Performing a soft reset
).
My Treo won’t connect to the Internet
Your Treo XXX supports GPRS and EDGE
wireless data networks. To connect to the
Internet, you must subscribe to and
activate data services with AT &T your
network operator, and you must be in a
location with data coverage.
1 Press and hold Power/End to turn
off your phone. Then press and hold the
same button to turn it back on again.
2 Press Phone and look for either
of the following icons in the title bar of
the Main tab: .
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12
3 If you see these icons, you are in a data
coverage area. Try connecting to the
Internet again. If you do not see either
of these icons, press
Applications, select Prefs ,
and continue with the following steps.
4 Select Network.
5 Select the Service pick list and select
MEdia Net your wireless service
provider’s data service.
6 Select Connect.
7 If the connection is successful, go to
the web browser. If you still can’t make
a connection, perform a soft reset (see
Performing a soft reset
).
8 If your phone did not turn on
automatically after the soft reset, press
and hold Power/End to turn on your
phone, and try connecting to the
Internet.
9 Contact AT&T your network operator to
verify the following:
• Your subscription plan includes
high-speed data services.
• Data services have been activated on
your account.
• Data coverage is available in your
location.
• There are no data service outages in
your location.
I can’t access a web page
First, make sure you have Internet access:
Open the web browser and try to view
another web page you’ve loaded before.
To ensure you’re viewing the page directly
from the Internet, press Menu, select
Go, and then select Refresh.
If you can view the other web page after
you refresh it but you still can’t access the
page you were originally trying to view, the
page may contain elements that are not
supported by the web browser. These
include Flash, Shockwave, VBScript,
WMLScript, and other plug-ins.
Some websites use a redirector to their
true home page. If the web browser on
your Treo XXX can’t follow the redirector,
try using a desktop browser to see
the landing page of the redirector, and then
enter that address in the web browser on
your Treo XXX.
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CHAPTER
TIP
Your Treo can open your email application
when you select an email address on a web
page. If nothing happens when you select the
link, make sure your email application is
already set up.
It takes a long time for a web page to load
If it is taking longer than usual to load web
pages, you may have traveled from an
EDGE service area to a GPRS service area.
Although GPRS data service is considered
a high-speed data service, it seems slow if
you are used to EDGE speed.
1 Press Phone and look for either
of the following icons in the title bar of
the Main tab to confirm that you have a
data connection:
.
2 Try opening a different web page to see
if the problem persists.
• If you can open a different web page,
it is likely that the original website is
experiencing problems, and the
problem is not related to your Treo.
• If the problem persists on a different
web page, you may have a problem
with your connection to the AT&T
your network operator network.
3 To be sure there is not a problem with
your connection to the AT&Tyour
network provider, press and hold
Power/End to turn off your phone.
Then press and hold the same button to
turn it back on again.
4 Try opening the web page again to see
if it loads faster.
An image or map is too small on
my screen
The web browser has two modes:
Optimized and Wide Page. Optimized
Mode resizes all images and page
elements to fit into a single column on the
Treo XXX screen. Switch to Wide Page
Mode to see the full-size image (see
Viewing a web page
).
You may also be able to save the image on
your Treo XXX or an expansion card and
then view the image later on your
computer.
A secure site refuses to permit a
transaction
Some websites don’t support certain
browsers for transactions. Please contact
the site’s webmaster to make sure the site
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12
allows transactions using Blazer™ web
browser from your Treo.
My Bluetooth DUN connection isn’t
working
Check all of the following:
• Press Applications and select
Bluetooth . Make sure the
Bluetooth setting is set to On.
• You have already formed a partnership
between your Treo XXX and your
computer (see Creating a partnership
between your Treo and your computer).
• The Bluetooth feature on your computer
is turned on.
• Your Treo is within 30 feet of your
computer.
TIP
Bluetooth range is up to 30 feet in
optimum environmental conditions.
Performance and range may be affected by
physical obstacles, radio interference from
nearby electronic equipment, and other
factors.
If the problem persists, try the following:
• Turn the Bluetooth setting to Off and
then turn it back on again.
• Try moving your Treo closer to your
computer. The effective range for a
computer varies between
manufacturers.
• Confirm that no obstructions, including
your body, are between your Treo and
your computer.
• If the problem persists, create a new
partnership with your computer (see
Creating a partnership between your
Treo and your computer).
Camera
Here are some tips for taking good pictures
with the built-in camera:
• Clean the camera’s lens with a soft,
lint-free cloth.
• Take pictures in bright lighting
conditions. Low-light images may be
grainy, due to the sensitivity of the
camera.
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12
CHAPTER
• Hold the Treo XXX as still as possible.
Try supporting your picture-taking arm
against your body or a stationary object
(such as a wall).
• Keep the subject of the picture still.
Exposure time is longer with lower light
levels, so you may see a blur.
• For best results, verify that you have the
brightest light source coming from
behind you, lighting the subject’s face.
Avoid taking indoor pictures with the
subject in front of a window or light.
• Make sure the subject is at least 18
inches away from the camera to ensure
good focus.
Remember that when you synchronize
your Treo XXX with your computer, your
camera images are stored in the My
Pictures/Palm Photos folder on your hard
drive (see Viewing pictures and videos on
your computer).
Making room on your
Tre o
Keep in mind that your Treo XXX includes
an expansion card slot, and that you can
store applications and information on
expansion cards (sold separately).
However, you still need free memory on
the Treo XXX itself to run applications from
an expansion card. For more info on using
expansion cards, see Using expansion
cards.
If you store a large number of records or
install many third-party applications, the
internal memory on your Treo XXX may fill
up. Here are some common ways to clear
space:
• Email: Messages that have large
attachments can quickly consume
memory on your Treo. Delete
messages with large attachments. If
you have hundreds of messages with or
without attachments, you may want to
delete older messages to make room
(see the User Guide for the VersaMail Application on your computer or the
MAKING ROOM ON YOUR TREO
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12
Xpress Mail documentation at
x
pressmail.att.com/subscriber).
• Windows: Start>Programs>Palm
• Mac: Insert the Palm Installation CD
and click the link to the User Guide for
the VersaMail Application in the
Documentation folder.
• Pictures & Videos: Large images take
up a lot of memory. Move images to an
expansion card or synchronize them to
your computer, and then delete the
images from your Treo (see Viewing
pictures and videos on your computer).
• Music: Music files often consume a lot
of memory. Move music files to an
expansion card, or delete large files
from your Treo.
• Messaging: Multimedia content can
also consume a lot of memory. Move
multimedia content to an expansion
card, or delete large files from your Treo
(see Deleting messages
• Internet: If you set a large web browser
).
cache, you may want to use the web
browser’s advanced Memory
Management settings to clear all recent
pages (see Customizing your web
browser settings).
• Third-party applications: You can
delete infrequently used applications
(see Removing applications
) or move
them to an expansion card (see Copying
applications between an expansion card
and your Treo).
Third-party
applications
Some third-party applications can cause
conflicts on your Treo XXX. For example,
third-party applications that were not
written with the Treo keyboard and 5-way
navigator in mind may cause strange
behavior or errors when using the
keyboard and 5-way navigator in these
applications. Third-party applications that
modify wireless features may require extra
troubleshooting.
If you recently installed an application and
your device seems to be stuck, try the
following:
CHAPTER
THIRD-PARTY APPLICATIONS
275
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COMMON QUESTIONS
12
CHAPTER
1 Perform a soft reset (see Performing a
soft reset).
2 If the problem persists, perform a
system reset (see Performing a system
reset).
3 Delete the most recently installed
application from your Treo XXX (see
Removing applications
).
4 If the problem persists, perform another
system reset.
5 If possible, synchronize your Treo XXX
with your computer to back up your
most recent info.
6 If you’re unable to perform the
preceding steps or the problem
persists, locate your Backup subfolder
on your computer and rename the
folder (for example, BackupOld).
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install.
10 If the problem recurs, delete the last
application you installed and report the
problem to its developer.
I can’t exit a game or third-party
application
Press Option + Applications to
return to Applications View.
Getting more help
Contact the author or vendor of the
third-party software if you require further
assistance.
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can’t find my user folder
.
THIRD-PARTY APPLICATIONS
276
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COMMON QUESTIONS
12
Error messages
Your Treo XXX is designed to minimize
interruptions when a system error occurs.
If your Treo XXX encounters a system
error, it automatically resets itself and
resumes functioning as normal. If possible,
it even turns the phone back on if it was on
before the error occurred.
Sometimes you might want to know more
about an error. Your Treo XXX uses a
special interface to show error messages
in greater detail.
1 Press Phone.
2 Enter #*377, and then press Send .
3 Review the screen with details about
the conditions that led up to the most
recent automatic reset.
4 Select OK.
NOTE Third-party developers create their
own error messages. If you do not
understand an error message, please
contact the developer of the application for
help.
CHAPTER
ERROR MESSAGES
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12
CHAPTER
ERROR MESSAGES
278
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Ter ms
Alt (alternative)
A keyboard key. Enter a letter on the
keyboard, and then press Alt to access
variations such as international characters
and symbols.
Applications View
The screen on your Palm
smart device from which you can open all
applications.
Auto -o ff interval
The time of inactivity that passes before
the screen on your Treo XXX turns off. The
wireless features on your Treo XXX are
unaffected by this setting.
Beam
The process of sending or receiving an
entry or application using the infrared (IR)
port on your Treo.
®
Bluetooth
wireless technology
Technology that enables devices such as
the Treo XXX, mobile phones, and
computers to connect wirelessly to each
®
Tr eo™ XXX
other so that they can exchange
information over short distances. For more
info, visit www.bluetooth.com
.
CSD (circuit-switched data)
A dial-up Internet connection. You pay for
the connection time, not for how much
information you transfer. Contrast with
GPRS.
Device name
The name associated with your Treo XXX
and with the info in your desktop software.
The device name (sometimes called the
username) distinguishes your Treo XXX
from all other Palm OS
®
devices. When you
first synchronize your Treo XXX, you are
asked to give it a device name. This name
appears in the User list in Palm Desktop
software. Every Palm OS device that is
synchronized with the same computer
must have a unique device name.
Dialog box
A set of options and command buttons that
is enclosed by a border and that enables
you to carry out a specific task.
TERMS
279
Page 56
EDGE (Enhanced Data rates for GSM
Evolution)
An enhanced version of GPRS that delivers
data speeds that are up to three times
faster than standard GPRS connections.
(Additional charges may apply.)
Favorite
A button that provides quick access to a
phone number (speed-dial button) or
commonly used application (such as Web
or Messaging). You can define an unlimited
number of favorite buttons in the Phone
application.
GPRS (General Packet Radio Service)
A mobile Internet connectivity technology
that allows persistent data connections.
(Additional charges may apply.)
HotSync
®
The technology that synchronizes your
Treo and your computer with the simple
press of a button.
HotSync manager
The computer application that manages the
synchronization of your Treo with your
computer.
Infrared (IR)
A way of transmitting information using
light waves; this is called beaming. The IR
port on your Treo enables you to transfer
information to other IR devices within a
short radius.
Lithium Ion (Li-Ion)
The rechargeable battery technology used
in the Treo XXX.
MMS
An enhanced form of messaging that
enables you to send pictures, videos,
animations, sounds, and ringtones almost
instantly.
Option key
The keyboard key that enables you to
access the alternative feature that is
indicated above the letter on each key.
®
Desktop software
Palm
A PIM application for computers that helps
you manage your personal information and
keep your personal information
synchronized with your Treo.
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Palm® OS by ACCESS
The operating system of your Treo XXX.
Palm OS is known for its simplicity of use
and for the large number of compatible
third-party applications that can be added
to your Treo XXX.
Palm™ Quick Install
The component on your Windows
computer that enables you to install Palm
OS applications and other information on
your Treo.
Partnership
Two Bluetooth devices—for example, your
Treo XXX and a hands-free device—that
can connect because each device finds the
same passkey on the other device. Once
you form a partnership with a device, you
don’t need to enter a passkey to connect
with that device again. Partnership is also
known as paired relationship, pairing,
trusted device, and trusted pair on some
devices.
Phone
The application on your Treo XXX that
enables you to make and receive phone
calls.
PIM (personal information manager)
A genre of software that includes
applications such as Palm Desktop
software, Microsoft Outlook, Lotus Notes,
and ACT!. PIMs generally store contacts,
schedules, tasks, and memos.
PIN (personal identification number)
The four-digit password assigned to your
SIM card by AT& T your carrier. Turning on
the PIN lock secures your wireless
account. See also PUK.
PIN2 (personal identification number 2)
A code that protects certain network
settings such as call barring or fixed dialing.
PUK (PIN unlock key)
A special extended password assigned to
your SIM card. If you enter the wrong PIN
more than three times, your SIM card is
blocked and you must call AT&T your
carrier for the PUK.
Quick key
A letter that you can press and hold to
activate a favorite from any tab in the
Phone app. For example, create a
speed-dial button for your mother’s number
and enter the letter M for “Mom” as the
TERMS
281
Page 58
Quick Key. Then when you want to call her,
go to the Phone app and press and hold M.
Your Treo XXX dials the number.
SIM (Subscriber Identity Module) card
The smartcard, inserted in your Treo XXX,
that contains your mobile account
information, such as your phone number
and the services to which you subscribe.
Phonebook entries and SMS messages
can also be stored on the SIM card.
Slide
A collection of text, pictures, videos, and
sounds that are grouped together within a
multimedia message created in the
Messaging application. During playback, all
the items within a particular slide appear
on the same screen. If a multimedia
message contains multiple slides, each
slide can be viewed separately during
playback.
SMS
The service that exchanges short text
messages almost instantly. Text messages
are typically sent to a mobile phone
number, rather than to an email address
(although this too is possible). These
messages can usually include up to 160
characters; messages with more than 160
characters are automatically split into
several messages. You can send and
receive SMS messages while you are on a
voice call.
Streaming
Technology that enables you to access
media content—for example, watch video
or listen to an audio program—directly
from the Internet on your Treo XXX without
needing to download a file to save on your
Treo XXX.
User folder
The folder on your computer that contains
the information you enter in Palm Desktop
software and the information you enter on
your Treo XXX and synchronize with
Palm Desktop software.
282
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Important safety and
legal information
FCC Notice
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a parti cular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received, including
interference that may cause undesired operation.
Antenna Care/Unauthorized Modifications
Use only the supplied integral antenna. Unauthorized antenna
modifications or attachments could damage the unit and may violate
FCC regulations. Any changes or modifications not expressly
approved by the party responsible for compliance could void the
user's authority to operate the equipment.
FCC RF Safety Statement
In order to comply with FCC RF exposure safety guidelines, users
MUST use one of the following types of bodyworn accessories.
®
brand body-worn accessory that has been tested for
3A Palm
SAR compliance and is intended for use with this product.
4 An accessory that contains NO metal (snaps, clips, etc.) and
provides AT LEAST 1.5 cm of separation bet ween the users body
and the unit.
Do NOT use the device in a manner such that it is in direct contact
with the body (i.e., on the lap or in a breast pocket). Such use will
likely exceed FCC RF safety exposure limits. See w
rfsafety/ for more information on RF exposure safety.
ww.fcc.gov/oet/
Declaration of Conformity
This device meets the FCC Radiofrequency Emission Guidelines and
is certified with the FCC as.
FCC ID number: O8F-728.
Industry Canada ID number: 3905A-728
More information on the device's SAR can be found from the
following FCC website:
https://gullfoss2.fcc.gov/prod/oet/cf/eas/reports/GenericSearch.cfm
Declaration of Conformity
We, Palm Inc., declare under sole responsibility that the produ ct:
Model name:Treo XXX
Description:PDA phone
Is in conformity with the following standards and/or other normative
document:
• ETSI EN 301 511
• ETSI EN 301 908-1
• ETSI EN 301 908-2
• ETSI EN 300 328
• ETSI EN 301 489-1/-7/-17/-24
• EN60950-1
.
IMPORTANT SAFETY AND LEGAL INFORMATION
283
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• EN 50360
We hereby declare that the above named product is in conformance
to all essential requirements of the RTTE Directive 1999/5/EC.
The conformity assessment procedure referred to in Article 10 and
detailed in Annex IV of directive 1999/5/EC has been related to
Articles:
• R&TTE Article 3.1 (a) Health and Safety
• R&TTE Article 3.1 (b) EMC
• R&TTE Article 3.2 Spectrum Usage
Identification mark:0984 (Notified Body) CE.
This identification mark is permanently provided on the device label.
The technical documentation relevant to the above equipment will be
held at:
Palm Inc.
950 W Maude Avenue
Sunnyvale, CA. 94085
U.S.A.
Person responsible for making this declaration:
David Woo/Sr Compliance Engineer
Sunnyvale/August 31, 2006
Static Electricity, ESD, and Your Palm® Device
Electrostatic discharge (ESD) can cause damage t o electronic devices
if discharged into the device, so you should take steps to avoid such
an occurrence.
Description of ESD Static electricity is an electrical charge caused
by the buildup of excess electrons on the surface of a material. To
most people, static electricity and ESD are nothing more than
annoyances. For example, after walking over a carpet while scuffing
your feet, building up electrons on your body, you may get a shock—
the discharge event—when you touch a metal doorknob. This little
shock discharges the built-up static electricity.
ESD-susceptible equipment Even a small amount of ESD can
harm circuitry, so when working with electronic devices, take
measures to help protect your electronic devices, including your
®
device, from ESD harm. While Palm has built protections
Palm
against ESD into its products, ESD unfortunately exists and, unless
neutralized, could build up to levels that could harm your equipment.
Any electronic device that contains an external entry point for
plugging in anything from cables to docking stations is sus ceptible to
entry of ESD. Devices that you carry with you, such as your Palm
device, build up ESD in a unique way because the st atic electricity
that may have built up on your body is automatically passed to the
device. Then, when the device is connected to another device such
as a docking station, a discharge event can occur.
Precautions against ESD Make sure to discharge any built-up
static electricity from yourself and your electronic devices before
touching an electronic device or connecting one device to another.
The recommendation from Palm is that you take this precaution
before connecting your Palm device to your computer, placing a
device in a cradle, or connecting it to any other device. You can do
this in many ways, including the following:
• Ground yourself when you’re holding your device by
simultaneously touching a metal surface that is at earth ground.
For example, if your computer has a metal case and is plugged
into a standard three-prong grounded outlet, touching the case
should discharge the ESD on your body.
• Increase the relative humidity of your environment.
• Install ESD-specific prevention items, such as grounding mats.
Conditions that enhance ESD occurrences Conditions that can
contribute to the buildup of static electricity in the environment
include the following:
• Low relative humidity.
• Material type. (The type of material gathering the charge. For
example, synthetics are more prone to st atic buildup than natural
fibers like cotton.)
IMPORTANT SAFETY AND LEGAL INFORMATION
284
Page 61
• The rapidity with which you touch, connect, or disconnect
electronic devices.
While you should always take appropriate precautions to discharge
static electricity, if you are in an environment where you notice ESD
events, you may want to take extra precautions to protect your
electronic equipment against ESD.
Precaution against hearing loss Protect your hearing. Listening to
this device at full volume for a long period of time can damage your
hearing.
A pleine puissance, l'écoute prolongée du baladeur peut
endommager l'oreille de l'utilisateur. Consultez notre site web
www.palm.com/fr
pour plus d'informations.
Waste disposal Please recycle appropriately. For appropriate
recycling and disposal instructions please visit:
ww.palm.com/environment.
w
0,655
IMPORTANT SAFETY AND LEGAL INFORMATION
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IMPORTANT SAFETY AND LEGAL INFORMATION
286
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Specifications
Radio• GSM 850/900/1800/1900 quad band world phone
• GPRS class 10, class B
• EDGE up to 59kbps per time slot
• Supports CSD (circuit-switched data)
Phone features• Speakerphone
• Hands-free headset jack (2.5mm, 4-barrel connector)
Beam Status dialog215, 216
beaming214–216, 246, 279
bell icon82, 258
Bill Balance button68
blank screens257
blank text messages109
blank time slots188
Blazer application145
See also web browser
blinking bell82, 258
Bluetooth adapters154, 156
Bluetooth application72
Bluetooth devices
files275
memos201
messages112, 114, 116
music from playlists180
passwords242
photos166, 173, 174
playlists
180
TT groups
P
131
tasks195
video clips168, 173, 174
desktop software. See Palm
Desktop software
device names
Bluetooth devices and73,
219, 220
defined279
selecting258
selecting Treo20
devices. See Bluetooth
devices; hands-free
devices; Treo smart device
Dial another call prompt57
Dial button49
Dial Number dialog box49
Dial Pad16, 34, 45, 54
Dial Pad button54
Dial Preferences screen79
dial text message156
dialog boxes4, 31, 279
dial-up networking83, 154–
157, 273
digital cameras169
See also camera
dimmed images257
dimming backlight232, 246
dimming the screen38
Disable cookies box153
Disable JavaScript box153
disabling touch-sensitive
personal calendar183
phone status81
photos169, 170, 174
private entries243
signal strength82
slide shows171
tasks183, 188, 194, 195
video clips169, 170, 174
video recording time167
web addresses152
web pages145, 147
documentation2, 3, 4, 29
Documents application108
See also Documents To
Go
Documents button200
Documents To Go199–200
downloading
text messages112
Downloads bookmark150
drafts96, 110
drained battery icon13
draining the battery12, 13
Draw on command166
drivers221
drop-down lists. See pick lists
Due Date pick list193
due dates193, 195
DUN connections83, 154–
commands47
entering45, 46, 47, 63
getting device17
highlighting30
importing193
pasting into Dial Pad46
redialing most recent49
saving56
selecting49, 50, 151
Phone Off message44, 81
phone service contracts2
photo albums97, 165, 170,
172, 173
Photo Settings screen168
photos
See also pictures
adding captions166
adding to albums172, 173
adding to contacts64, 173
copying172
deleting166, 173, 174
displaying info about173
downloading150
grouping170
playlists179
plug-ins145, 271
Pocket Tunes174, 178, 179
Pocket Tunes icons178
POP protocols104
power preferences15, 246
Power Save Mode option
246
Power/End button43, 44
PowerPoint files97
ences
prefer
, 199
alarm tones189
alert tones77
applications236, 237
buttons236
calculator207
camera168
contact information66
country-specific233
email101, 103
INDEX
309
Page 86
events185
hands-free devices75
Keyguard239
messaging116–118
owner information244
phone59, 60, 75
power settings246
ringtones76
system colors234
system info185, 245
system sounds231
tasks195
web browser148
web pages152–154
Prefs button244
preinstalled apps3, 210, 289
See also applications;
specific application
preset delays242
preset passkeys73, 159,
viewing190
time bars188
time formats233
time preferences245
time slots (calendar)188
Time Zone pick list184
time zones185, 245, 263
Timed Events check box189
timestamps117
tips3
Tips icon4
to do items. See tasks
toolbars151, 171
touchscreen. See screen
Touchscreen Preferences