Palm 728 User Manual

YOUR APPLICATION AND INFO MANAGEMENT TOOLS

1 Insert the expansion card into the

expansion card slot. The Card category of Applications View automatically appears.

2 Select the category pick list in the title

bar, and select All.

3 Select the icon for the application in

which you want to open the item. For example, to view a picture, select

Pics&Videos.

Copying applications between an expansion card and your Treo

You can copy applications from your Treo to your expansion card and vice versa.

TIP

Before you copy an application to an expansion card, make sure that it is compatible with Palm OS software version

5.4.5 or later. Some applications do not work with expansion cards and do not allow you to store files in a location that is separate from the application.

1 Press Applications .

2 Press Menu . 3 Select Copy from the App menu. 4 Select the Copy To pick list and select

the destination: Phone or <card name>.

5 Select the From pick list and select the

location of the application you want to copy: Phone or <card name>.

6 Highlight the application you want to

copy.

7 Select Copy.

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Viewing expansion card information

Renaming an expansion card

If you change the contents of an expansion card, you may at some point want to rename the card to better match its contents.

1 Insert the expansion card into the

expansion card slot.

2 Select the category pick list at the top

of the screen and select All.

The Card Info application displays general information about the expansion card that is currently in the expansion slot, and it enables you to rename and format a card.

• Press Applications and select

Card Info .

3 Select Card Info . 4 Press Menu . 5 Select Rename Card from the Card

menu.

6 Enter a new name for the card. 7 Select OK.

TIP

If you have trouble copying info to, renaming, or formatting an expansion card, make sure the card is not write-protected. Press Applications and select Card Info. If a “This card is read-only” message appears, the card is write-protected. See the instructions that came with your card for additional info.

Formatting an expansion card

Formatting an expansion card is similar to formatting a disk on a computer. When

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you format an expansion card, you erase all the information stored on the card.

TIP

If you format a card, any photos or documents that were previously stored on the card are deleted from your desktop software the next time you sync. You can recover these files from the backup folder, or you can prevent the deletion by temporarily changing your sync settings for the affected application to Desktop overwrites handheld.

1 Insert the expansion card into the

expansion card slot.

2 Select the category pick list at the top

of the screen and select All.

3 Select Card Info . 4 Press Menu . 5 Select Format Card from the Card

menu.

6 Enter a new name for the card. 7 Select OK.

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Your personal settings

Customizing your Palm®Tr eo™ XXX is a great way to make it match your lifestyle and work even harder for you.

On your Treo screen colors, and more. Take advantage of different levels of security. Prevent making an accidental (and expensive) phone call by locking the keyboard. Some settings can help extend the life of your Treo battery. There are lots of ways to make your Treo work better for you.

Benefits

• Access applications quickly

• Make your screen easy to read

, you can easily customize the sounds, fonts,

• Conserve power

• Enjoy your Treo XXX more

In this chapter

System sound settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Applications settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Locking your Treo and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Connecting to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

YOUR PERSONAL SETTINGS

Sound Off

Sound On

System sound settings

Silencing sounds

You can immediately silence all alerts, ringtones, music that plays through the built-in speaker, and system sounds by sliding the Ringer switch to Sound Off. This does not mute the audio during a phone call.

1 Slide the Ringer switch to Sound Off

. Your Treo XXX vibrates once to let you know that you’ve turned sounds off.

2 To hear all sounds again, slide the

Ringer switch to Sound On .

If you have set up Push to Talk, your PTT availability status is affected by the Ringer switch setting. When the Ringer switch is set to Sound Off, your availability is set to Silent.

NOTE For info on setting the vibrate

option, see the section on setting alert tones in the chapters that describe the individual applications.

Sliding the Ringer switch back to Sound On restores the previous sound settings.

Setting system volume levels

You can set the volume level for system sounds, such as the tone that plays when you synchronize.

TIP

If the Ringer switch is set to Sound Off, the ringer setting overrides the sound settings and all sounds are turned off.

1 Press Applications and select

Sounds .

2 Select the Application pick list and

select System.

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Backlight

CHAPTER

3 Select the System Volume and Game

Volume pick lists and select the

volume levels.

2 Press Left and Right to adjust the

brightness.

3 Select Done.

TIP

To temporarily set the backlight to the

preset low setting, press Option + Menu.

TIP

You can also adjust the backlight and set

4 Select Done.

Display and appearance settings

the brightness duration during a call in Power Preferences. See Optimizing power settings

Changing the screen font

You can change the screen font in Calendar, Contacts, Memos, Messaging,

Tasks, and Web. The font styles may vary

Adjusting the brightness

Depending on the lighting conditions in which you’re using your Treo, you may need to adjust the brightness of the screen.

1 Press Option , and then press

between applications, and some applications may offer fewer choices.

1 Open the application in which you want

to change the font.

2 Press Menu . 3 Select Options, and then select Font.

Backlight .

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Large bold fontSmall font

Small bold font

Large font

4 Select a font style. (In the web browser,

select the Font size pick list and select

Large or Small.)

5 Select OK.

Setting display formats

Formats Preferences enable you to select number conventions based on geographic regions. For example, in the United Kingdom, time often is expressed using a 24-hour clock. In the United States, time is expressed using a 12-hour clock with an AM or a PM suffix. Many of the built-in applications on your Treo XXX use the Formats Preferences settings.

1 Press Applications and select

Prefs .

2 Select Formats.

3 Set any of the following preferences:

Preset to: The standard number

conventions for your country. When you select a country, the other Formats Preferences are automatically set to that country’s conventions. You can also edit each option individually.

Time: The time format. Select HH:MM to display a 24-hour clock.

Date: The date format. Week starts: The first day of the week

(usually Sunday or Monday). Numbers: The format for numbers with

decimal points and commas.

4 Select Done.

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Aligning the screen to correct tapping problems

Occasionally, the Treo touchscreen alignment may need to be readjusted. If this problem occurs, you may see the wrong feature being activated when you

Changing the system color scheme 1 Press Applications and select

Prefs . 2 Select Color Theme. 3 Select a color scheme from the list.

tap the screen. To fix the problem, you can align the screen at any time.

1 Press Applications and select

Prefs . 2 Select Touchscreen. 3 Follow the onscreen instructions and

tap the screen where indicated.

4 Select Done.

TIP

You can also set the wallpaper for the Main tab in the Phone application (see Customizing the Main tab in the Phone application) and the background for Calendar Agenda View (see Customizing display options for your calendar).

4 Select Done.

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Applications settings

You can change the Applications settings on your Treo so that you can easily access the applications you use most often. You can arrange and display your applications by category, reassign the buttons on your Treo, and select default applications for specific tasks.

Arranging applications by category

You can assign an application to a category and then display a specific category of applications in Applications View.

1 Press Applications . 2 Press Menu . 3 Select Category on the App menu. 4 Select the pick list next to each

application and select a category.

5 Select Done.

TIP

To create a new category, select the category pick list and select Edit Categories. Select New, and then enter the category name. Select OK to close the dialog box, and then select OK.

DID YOU KNOW

the expansion slot, the card appears in the category pick list and is treated as a category when you press Applications repeatedly.

If there is an expansion card in

Displaying applications by category

Do one of the following:

• Press Applications repeatedly to

cycle through the categories.

• Select the category pick list at the top

of the screen and select a category. Select All to display all your applications.

Changing Applications View

By default, Applications View displays each application as an icon. As an alternative, you can view a list of applications. The list view is particularly useful when you have so many applications in a category that the applications fill up more than one screen.

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1 Press Applications . 2 Press Menu . 3 Select Options, and then select

Preferences.

4 Select the View By pick list and select

List.

1 Press Applications and select

Prefs . 2 Select Buttons. 3 Select the pick list next to the item you

want to reassign, and then select an

application.

5 Select OK.

Reassigning buttons

With Buttons Preferences, you can select which applications are associated with the quick buttons and the Side button on your Treo. You can assign a primary and secondary application to each of the three quick buttons that open an application.

NOTE We recommend that you keep the

primary button assignments on the factory settings until you become comfortable with the features of your Treo XXX. If you do change the primary button assignments, remember that the instructions in this guide and in the other help features refer to the original button settings.

4 Select Done.

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DID YOU KNOW

application to open with the sync button on the USB sync cable. To change this setting, select HotSync on the Buttons Preferences screen.

TIP

To restore all the buttons and key

combinations to their factory settings, select

Default.

DID YOU KNOW

automatically take over a button when you install the application. For example, when you provision PTT, PTT takes over the Side button, and it cannot be changed back unless you do a hard reset.

You can also choose an

Some third-party applications

Changing default applications

Sometimes one application looks for another application to handle information (for example, a mail application might open a browser when you select a link in an email message). Your Treo XXX comes with a set of predefined applications to handle email, messaging, and browser requests from other applications. If you have more than one application to handle these requests on your Treo XXX, you can specify which application you want to use for each function.

The email function is initially set to Messaging so you can send messages to email addresses even if you don’t have an email application set up yet. You can change this setting to Email (or Xpress Mail) once you know how you want to set the default.

1 Press Applications and select

Prefs . 2 Select Default Apps. 3 Select each pick list and select the

application you want to associate with

that function.

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4 Select Done.

Locking your Treo and info

Your Treo includes several features that protect it from inadvertent use and keep your information private. You can lock any of the following features on your Treo XXX:

Keyboard (Keyguard): You can use the Keyguard feature to disable the keyboard and all buttons to prevent accidental presses in your bag or pocket.

Screen: You can disable the screen’s touch-sensitive feature during an active call or call alert.

Phone (Phone Lock): You can set your phone to require a password for making calls. The built-in security software lets you make emergency calls even if your phone is locked.

Tr e o : You can set your Treo to require a password for viewing any information on your Treo.

Entries: You can mask or hide entries marked as private and set your Treo XXX to require a password for viewing them.

Locking your keyboard (Keyguard)

The Keyguard feature locks the keyboard so that you don’t accidentally press buttons or activate items on the screen while your Treo XXX is in a pocket or bag.

By default, Keyguard turns on whenever the screen is off. Each time you wake up the screen, you must turn off Keyguard to unlock the keyboard and use your Treo XXX.

To turn off Keyguard, do the following:

1 When the screen is off, press Power/

End to wake up the screen.

2 Press Center to turn off Keyguard.

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You can change how quickly Keyguard turns on, or you can disable this feature altogether. To change the Keyguard settings, do the following:

1 Press Applications and select

Prefs . 2 Select Keyguard. 3 Select the Auto- Keygu ard pick list, and

then do one of the following:

• Select how quickly you want

Keyguard to turn on: When power is

turned off, 5 seconds after power off, or 30 seconds after power off.

• Select Disable to completely disable

the Keyguard feature until you turn it on again by pressing

Power/End

when the screen is on.

Option +

4 Select Done.

Locking your screen

You can set your Treo XXX to automatically lock the screen’s touch-sensitive features in certain situations.

1 Press Applications and select

Prefs . 2 Select Keyguard. 3 Check any of the following boxes:

Incoming calls received: Disables the

screen when the phone rings. You must

use the 5-way to select the

onscreen Answer and Ignore buttons,

or press Send to answer the call or

Power/End to ignore the call.

On a call: Disables the screen after you

answer a call. You must use the

5-way to select the onscreen

buttons during the call. Use this setting

to avoid accidentally pressing onscreen

buttons while you’re holding your

Treo XXX near your ear to speak.

4 Select Done.

DID YOU KNOW

disable the touchscreen during a call, the touchscreen is automatically enabled again after you end the call.

When you check the boxes to

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Locking your phone (Phone Lock)

You can lock your SIM card to prevent unauthorized calls and use of other wireless features. When your SIM card is locked, you must enter the correct PIN code to unlock it, even if you move it to a different phone. You can still make emergency calls when your phone is locked, however.

IMPORTANT If your SIM card is locked

and you enter the wrong PIN more than three times, you must call AT& T your

network operator for your unique PIN

unlock key (PUK) to unlock your SIM card.

5 When prompted, enter the current PIN

and select OK. (Unless you changed your PIN, enter the default PIN, provided with AT& T your account materials.)

6 If you want to change the PIN, select

Change PIN, enter a new PIN, and then

select OK. Repeat this step to verify the new PIN.

7 If your SIM card supports fixed number

dialing (FDN), select Advanced and check the Enable Fixed Number Dialing box to restrict dialing to the numbers in your FDN list. When prompted, enter your PIN2 and then select OK.

TIP

When Phone Lock is turned on, other people can still see the info on your Treo XXX, but they cannot make or receive phone calls or use the other wireless features without your password.

8 Turn your phone off to activate the

phone lock feature.

9 To turn your phone on again, press and

hold Power/ End , enter your PIN, and then select OK to unlock your Treo XXX.

1 Press Phone . 2 Press Menu . 3 Select Options, and then select Phone

Lock.

TIP

To manage your FDN list, press Applications, select SIM Book, press Menu, and then select Modify FDN from the

Options menu.

4 Check the Lock SIM box.

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Your SIM card locks again when you turn off your Treo XXX and then turn it back on.

To disable the current Phone Lock settings:

1 Press Phone . 2 Press Menu . 3 Select Options, and then select Phone

Lock. 4 Uncheck the Lock SIM box. 5 Enter your PIN code. 6 Select OK.

Locking your Treo

To protect your personal information, you can lock your Treo XXX so that you need to enter your password to access any of your information or to use any of the features on your Treo, including the phone. You can, however, still make emergency calls when your Treo is locked.

IMPORTANT If you lock your Treo, you

must enter the exact password to unlock it. If you forget the password, you need to perform a hard reset to resume using your Treo. Performing a hard reset while your Treo is password locked deletes all the

entries in your Treo and completely reformats it. If you use password protection in Palm Desktop software, you must remember your password to restore your info. However, if you do not use password protection in Palm Desktop software, you can restore all previously synchronized info the next time you sync (see Synchronizing information—the basics).

1 Press Applications and select

Security .

2 Select the Password box.

3 Assign a password and a password hint. 4 Select the Auto Lock Device box. 5 When prompted, enter your password

and select OK.

6 Select one of the following options:

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Never: Prevents your Treo from locking

automatically.

TIP

After you create a password, you can lock your system manually. Press Applications and select Security. Select Lock & Turn Off, and then select Off & Lock.

TIP

To change your password, select the Password box, enter your current password, and then enter the new password. To delete your password, select the Password box and then select Unassign.

Working with private entries

On power off: Locks your Treo when

you turn off the screen, or when it shuts off with the Auto-off feature.

At a preset time: Locks your Treo at a specific time of day.

After a preset delay: Locks your Treo after a period of inactivity.

7 Select OK. 8 Do one of the following:

• Select Lock & Turn Off to lock your

Treo immediately.

• Press Applications to accept

your settings and continue using your Treo.

In most applications, you can mark individual entries as private. All private entries remain visible and accessible until you select the Security setting. You have three Security setting options:

Show Records: Private records are visible. Hide Records: Private entries do not

appear anywhere in the application. Mask Records: Private entries are

replaced with a gray bar that lets you know the entry is there but keeps it from being legible.

After you enable the mask or hide setting, any entries marked as private are immediately hidden or masked. If you

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define a password, you must enter it to display private entries. If you do not define a password, you (or anyone else) can reveal private entries without a password.

1 Open the entry that you want to mark

private.

2 Select Details. 3 Check the Private box. 4 Select OK.

Hiding or masking all private entries

Make sure the entries you want to mask or hide are marked private.

1 Press Applications and select

Security .

2 Select the Current Privacy pick list and

select either Hide Records or Mask Records.

3 If prompted for your password, enter it

and then select OK.

Viewing all private records

You can reveal all the entries you’ve hidden or masked.

1 Press Applications and select

Security .

2 Select the Current Privacy pick list and

select Show Records.

3 If prompted for your password, enter it

and then select OK.

Viewing private entries in a specific application

1 Open the application that contains the

private entries you want to see.

2 Press Menu . 3 Select Options, and then select

Security.

4 Select the Current Privacy pick list and

select Show Records. 5 Select OK. 6 If prompted for your password, enter it

and then select OK.

Security and Palm Desktop software (Windows)

You can set the Windows version of

Desktop software to observe the

Palm security password for your Treo XXX. If you forget your password, you cannot view your information in Palm Desktop. If your Treo XXX is unlocked, you can change your password on your Treo XXX, but all entries

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marked as private are deleted. You can restore your private entries the next time you sync, and then create a new password.

Follow these steps to recover from a lost password:

1 Press Applications and select

Security . 2 Select the Password box. 3 Select Lost Password.

1 Press Applications and select

Prefs . 2 Select Owner. 3 If you assigned a password with the

Security application, select Unlock,

enter your password, and then select

OK to continue. 4 Enter the text that you want to appear

in the Owner Preferences screen.

4 Select Ye s .

TIP

If you want additional security for Palm Desktop files, you may want to purchase a third-party solution.

Entering owner information

You can use Owner Preferences to record information that you want to associate with your Treo XXX, such as your name,

5 Select Done.

company name, and home phone number. If you lock your Treo (see Locking your Tr eo ), the Owner Preferences information

System settings

appears on the screen that requests your password to unlock it, and you must also enter your password to change the Owner Preferences information.

Setting the date and time

By default, your Treo XXX synchronizes the date, time, and time zone with the AT&T

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network when your phone is on and you are inside a coverage area. Date & Time

Preferences also enable you to manually set the date, time, and location (time zone) setting for your Treo XXX.

1 Press Applications and select

Prefs . 2 Select Date & Time. 3 Select the Automatically set pick list

and select one of the following settings:

NOTE The options that appear on the

screen vary based on the setting you select in step 3.

Date, time and time zone: The date,

time, and time zone are acquired from

your the AT&T network.

Date and time: Lets you set the time

zone manually. The date and time are

acquired from your the AT&T network.

Nothing: Lets you set the date, time,

and time zone manually. No info is

acquired from your the AT&T network.

4 If the Location pick list appears, select

it, and then select a city in your time zone.

TIP

If a city in the same time zone is not on the list, select Edit List, select Add, select a city in your time zone, and then select OK. If necessary, modify any of the settings in the Edit Location dialog box, and then select OK.

5 If the Date and Time fields appear,

select the Date field and select the date, and then select the Time field and select the time.

6 Select Done.

TIP

You can also set time zones for Calendar events. See Creating an event

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Optimizing power settings

Power Preferences enable you to adjust settings to maximize the battery’s performance.

1 Press Applications and select

Prefs . 2 Select Power. 3 Set any of the following preferences:

Brightness: Sets the intensity of the

screen backlight. Drag the slider or

press Left and Right to adjust the

brightness level.

On a call, dim (or turn off) backlight after: Determines how long the

backlight stays on at normal intensity during a phone call. After the specified time period, the backlight dims (or turns off) to conserve power during a long phone call.

Beam Receive: Determines whether your Treo is ready to receive information over an infrared beam. If you leave this option turned off, you must return to this screen to turn on this option the next time you want to receive a beamed item.

Power Save Mode: When this option is selected, after the specified time period, the backlight dims to one level above off to conserve power during a long phone call or when MP3 is playing in the background.

4 Select Done.

Auto-off after: Determines how long

your screen stays on during a period of

inactivity. When there is no interaction

with the keyboard or screen for the

TIP

You can also access the brightness setting by pressing Option + P. To temporarily set the backlight to the preset low setting, press Option + Menu.

specified time period, your Treo XXX turns off automatically.

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Connecting to a VPN

If you want to use your Treo to access your corporate email account or other files on your corporate server, you may need to set up a virtual private network (VPN) on your Treo. A VPN enables you to log in to your corporate server through the company’s firewall (security layer). You need a VPN client on your Treo XXX if your Treo and your company’s server are located on opposite sides of the firewall.

Check with your company’s system administrator to see if a VPN is required for accessing the corporate server. If a VPN is required, you must purchase and install a third-party VPN client on your Treo XXX to use this feature.

TIP

For information about third-party VPN client software, visit g

go.palm.com/treoxxx/.

1 Install your third-party VPN client. See

Installing applications

2 Press Applications and select

Prefs .

o.palm.com/treoxxx-att/

for details.

3 Select VPN. 4 Enter the settings provided by your

corporate system administrator.

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Common questions

Although we can’t anticipate all the questions you might have, this chapter provides answers to some of the most commonly asked questions. For additional information and answers to other common questions, visit g

go.palm.com/treoxxx/.

o.palm.com/treoxxx-att/

In this chapter

Upgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Desktop software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Resetting your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Hands-free devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Making room on your Treo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

COMMON QUESTIONS

Upgrading

If you experience problems with your

Palm

Tr eo™ XXX smart device after performing the upgrade steps in this guide, you may have incompatible applications or settings that were not quarantined during the installation process. These incompatible applications or settings can lead to numerous issues, including system resets and freezes. If you experience a problem after upgrading, follow the steps in this section to remove the incompatible apps from your Treo XXX and to transfer your other info to your new Treo XXX.

NOTE If you have trouble installing a

third-party application, contact the developer for assistance.

We recommend that you do not install apps that do any of the following:

• Modify phone functions, such as

ringtones, dialing, or caller ID

• Replace organizer features, such as

Contacts or Calendar

• Set data connection features, such as

activating or ending data connections

• Provide web-clipping features, such as

PQA files

• Provide instant messaging features

If you want to continue using these types of applications, please contact the third-party developer for software updates and for info about compatibility with your Treo XXX.

WINDOWS ONLY

1 On your computer, click

Start>Programs>Palm>Safe HotSync.

2 Follow the instructions on the screen. 3 Locate the Old_Apps folder on your

computer. This folder is usually located inside one of the following folders:

C:\Program Files\Palm\ C:\Program Files\palmOne\ C:\Program Files\Handspring\

4 To help you identify the app that is

causing the problem, move one app at a time from the Old_Apps folder to the

Backup folder, and then sync.

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If the problem recurs, delete the last app you installed and report the problem to its developer.

5 Repeat step 4 for each of the apps in

the Old_Apps folder.

NOTE If you have trouble moving apps

from the Old_Apps folder to the Backup folder, or determining which files to move, try reinstalling the app using the original third-party developer files.

3 Confirm that your copy includes the

Backup subfolder and that all the files in

the original Backup subfolder are also in the copy of the Backup subfolder.

4 Delete all files from the original Backup

subfolder.

5 Perform a hard reset on your Treo XXX.

See Resetting your Treo

for instructions.

6 Sync your Treo XXX with your new

desktop software and be sure to select your existing device name from the User list.

TIP

Need more info on the Backup folder? See

What is the backup folder?

7 To help you identify the app that is

causing the problem, move one third-party app from the copy of the

MAC ONLY

1 Locate your user folder on your

computer.

NOTE Your user folder name is the same

as your device name and is usually found in this location: <Mac hard drive> : Users :

<your Mac username> : Documents :

Backup subfolder to the original Backup subfolder, and then sync.

If the problem recurs, delete the last app you installed and report the problem to its developer.

8 Repeat step 7 for each of the third-party

apps in the copy of the Backup folder.

Palm : Users

2 Select your user folder and Option-drag

it to your Mac desktop to make a copy of that folder.

252

UPGRADING

COMMON QUESTIONS

Desktop software installation

If you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computer’s resources may be unavailable.

TIP

The Palm Software Installation CD installs

software that lets you synchronize using

Palm

Desktop software or Microsoft Outlook for Windows. If you want to synchronize using a different personal information manager (PIM), you must install a third-party solution. Contact the PIM’s author or vendor to learn if software is available for your Treo XXX.

Follow these steps to retry the installation. 1 Make sure your computer profile

includes administrator rights to install software. In large organizations, these are usually granted by the system administrator.

2 Restart your computer.

3 Quit any active applications, including

virus scanners and Internet security applications.

4 Make sure you’re installing the software

from the Palm Software Installation CD that came with your new Treo XXX. Other versions of the desktop software may not work with your Treo XXX.

5 Insert the Palm Software Installation CD

to restart the installation.

IMPORTANT Always use the same

language for your Treo, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

Resetting your Treo

Performing a soft reset

Performing a soft reset is similar to restarting a computer. If your Treo is not responding or you have trouble synchronizing with your computer, a soft

CHAPTER

DESKTOP SOFTWARE INSTALLATION

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