Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this handbook.
Palm assumes no responsibility for any loss or claims by third parties which may arise through the use of
this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a
result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other
media to protect against data loss.
IMPORTANT Please read the End User Software License Agreement with this product before using the
accompanying software program(s). Using any part of the software indicates that you accept the terms of the
End User Software License Agreement.
Software Download Available
Palm™ Desktop software is supplied on a CD-ROM disc. If you do not have access to a CD-ROM drive for
your computer, you can download the Palm Desktop software from
This handbook is designed to help you get up and running quickly on your Palm™
Tungsten™ W handheld. It describes all you need to know about how to use your
handheld and the applications that come with it. It describes:
■ Enabling wireless features
■ Making and receiving mobile phone calls
■ Sending and receiving SMS messages
■ Locating all the parts of your handheld
■ Viewing and entering data
■ Working with expansion cards
■ Using your handheld with your computer
■ Personalizing your handheld with your own preference settings
After you become familiar with the basic functionality of your handheld, you can
use the rest of this handbook as a reference for performing less common tasks, for
maintaining your handheld, and for solving problems that might arise as you
operate your handheld.
1
About This Book
Palm, Inc. Confidential
2
CHAPTER 1
Palm, Inc. Confidential
Welcome
Your new Palm™ Tungsten™ W handheld is wirelessly enabled so that you can
use it to transmit and receive information over the airwaves. Use your handheld to
do the following:
■ Send SMS (Short Message Service) messages.
■ Read, compose, and send e-mail on-the-go.
■ Browse or search the Internet.
■ Make or receive a phone call.
■ Stay organized and on time by keeping your appointments, contact
information, and to-do items in one place.
■ Quickly jot memos on the fly.
Before you can use these features, you must set up your handheld and install
software on your desktop computer. To use your wireless features, you must
install an activated SIM (subscriber identity module) card in your handheld.
Your handheld comes with an easy-to-follow installation guide, Getting Started,
that steps you through the process of successfully setting up your handheld. The
guide contains important information that must be followed for initial setup of the
features available on your handheld.
IMPORTANT If you are upgrading from another Palm OS
www.palm.com/support/tungstenw for important upgrade instructions before
beginning your Tungsten W handheld installation.
®
handheld, see
3
Chapter 1 Welcome
Palm, Inc. Confidential
System requirements
Before you install and operate Palm™ Desktop software, your computer system
must meet the following minimum requirements.
Minimum requirements: Windows computers
The minimum requirements for Windows computers are as follows:
■ IBM-compatible Pentium-class computer
■ One of the following operating systems:
– Windows 95 with SR2 or later and Winsock2 update (requires a serial
cradle/cable, sold separately)
– Windows NT 4.0 Workstation with SP6 or later (requires a serial
cradle/cable, sold separately, and administrator rights to install Palm
Desktop software)
–Windows 98
–Windows ME
– Windows 2000 Pro (requires administrator rights to install Palm Desktop
software)
– Windows XP Home or Pro (requires administrator rights to install Palm
Desktop software)
■ Internet Explorer 4.01 with SP2 or later
■ 50 megabytes (MB) available hard disk space
■ VGA monitor or better (16 Bit or High Color, and 800 x 600 resolution
recommended)
■ CD-ROM or DVD-ROM drive (you can also download Palm Desktop software
www.palm.com/support/intl
from
■ Mouse
■ One available USB port or serial port (serial cradle/cable sold separately)
Minimum requirements: Mac computers
The minimum requirements for Mac computers are as follows:
■ Mac computer or compatible with a PowerPC processor
■ Mac OS
)
– Mac OS 9, version 9.0 or later
– Mac OS X, version 10.1.2 or later
■ 25MB available hard disk space
4
■ 12MB available RAM
Palm, Inc. Confidential
■ Monitor that supports screen resolution of 800 x 600 or better
■ CD-ROM or DVD-ROM drive (you can also download Palm Desktop software
from
■ Mouse
■ One available USB port or serial port (serial cradle/cable sold separately and
compatible with Mac OS 9 only)
Wireless service
www.palm.com/support/intl
Wireless service
)
IMPORTANT
observe the guidelines or prohibitions on the use of wireless devices in your current
location. For example, when you are on an airplane, do not turn on your radio at
times when government or airline regulations prohibit the use of cellular phones. You
can, of course, use all other applications of your handheld in accordance with airline
regulations for electronic devices.
Whenever you use the wireless features of your handheld, please
Your handheld is equipped with a GSM/GPRS mobile radio, so you can transmit
and receive information over the airwaves, wirelessly, from your handheld. You
don’t need to plug a wire into a wall socket, and you don’t need a modem.
After you charge the battery in your handheld, the mobile radio is ready for use.
Follow the instructions in the Getting Started installation guide and this book to
successfully set up and use your wireless features.
IMPORTANT
features and options you have selected as part of your service contract with your
wireless service provider. This handbook describes a wide range of wireless features
that are usable only if the service is provided by your wireless service provider.
Read your wireless service provider’s documentation to understand the
5
Chapter 1 Welcome
Palm, Inc. Confidential
Your handheld has a signal strength indicator to inform you of the availability and
strength of wireless service in your immediate area. It also has an indicator
showing your GPRS coverage. If you are having problems with your wireless
coverage, see “Wireless problems” in Appendix B.
GPRS coverage
Signal strength indicator
Making a call in a medical or safety emergency
To make a call for emergency service: Press all four application buttons at once.
You can make this call even without the SIM card installed, so long as your
handheld’s radio is on and you are in an area that has coverage. The call is free.
Press the four application buttons at once to make a call for emergency
Software Download Available
Palm Desktop software is supplied on a CD-ROM disc. Check
support/intl
for updates and new versions of the software.
Compatibility of third-party applications
Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm handheld. Some thirdparty applications, however, may not have been upgraded to be compatible with
your new Palm handheld, or they may not have been designed to incorporate all
the features available in your handheld.
6
www.palm.com/
Finding information
Palm, Inc. Confidential
If you suspect that a third-party application is adversely affecting the operation of
your handheld, contact the developer of the application. In addition, Palm has
information about some applications’ compatibility with your handheld. To find
this information, do one of the following:
■ Open your web browser and go to
page, click the link leading to information on the compatibility of third-party
applications.
■ Read the readme file for your handheld. After you install Palm Desktop
software on your computer, open the Palm folder. The readme file is located in
the Helpnote folder.
Finding information
For installation information, see Getting Started that came with your Tungsten W
handheld. For comprehensive information about using your handheld, continue
reading this electronic handbook.
For support information, upgrade information, articles, and answers to questions,
www.palm.com/support/tungstenw
see
For more information about using Palm Desktop software, see the following:
■ The handheld tutorial, Quick Tour. To access this tutorial, tap the Quick Tour
icon from the Applications main screen.
■ The Windows tutorial for Palm Desktop software, Desktop Quick Tour. To
access this tutorial, open Palm Desktop software and select Quick Tour from the
Help menu.
www.palm.com/support/tungstenw
.
. On that
■ The electronic Palm Desktop software for the Macintosh User’s Guide. To access this
guide, open the Palm folder and then open the Documentation folder.
Double-click the file Palm Desktop.pdf.
■ The online help for Palm Desktop software. To access the online help, open
Palm Desktop software and select the Help menu.
7
Chapter 1 Welcome
Palm, Inc. Confidential
8
CHAPTER 2
Palm, Inc. Confidential
Exploring Your Handheld
Your wirelessly enabled Palm™ Tungsten™ W handheld helps you stay in touch
with important information while you are away from your desk. You can stay
organized, on time, and up-to-date with daily tasks. Use your new handheld to do
the following:
■ Compose and securely send and receive business or personal e-mail wirelessly.
NOTE Some companies restrict access to internal e-mail accounts when using
a handheld. Check your company for their policy on use of handhelds.
■ Receive alerts when a new voicemail or SMS message arrives or a reminder
occurs. Rely on any or all of the three alert modes: the indicator light, vibrator,
or alarm sound. Support for the alert feature depends on your contract with
your wireless service provider.
■ Access WAP content, applications, and games.
■ Make phone calls using a hands-free headset.
■ Set preferences for how you receive alarms: hearing a sound, seeing a blinking
indicator light, or feeling your handheld vibrate. Choose any combination.
■ Access Internet information.
■ Browse or search the Internet.
■ Download and use web clipping applications that help you find specially
formatted Internet information quickly.
NOTE Using web clipping on the handheld requires software that is available
on the Software Essentials CD.
■ Enter your schedule in Date Book.
■ Keep all your contact names, addresses, and phone numbers in Address Book.
■ Prioritize and assign your tasks a due date in To Do List.
■ Set alarms from World Clock and Date Book to keep yourself on schedule and
remind yourself of appointments, redial reminders, and notes.
■ Synchronize your data with Palm™ Desktop software on your Windows or
Mac computer so you can work with your personal information on your
computer and maintain a copy of your information.
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Chapter 2 Exploring Your Handheld
Palm, Inc. Confidential
■ Insert SD or MultiMediaCard expansion cards to add more software or
memory, or to back up your data.
■ Beam information to another device that has an infrared (IR) port.
Locating handheld components
Take a few moments to locate the front and back panel components of your
handheld.
Locating front panel controls
Red and green indicator light
IR port
Screen
Antenna cap
Stylus
Date
Book
Address
Book
Application
buttons
Navigator
Select button
Keyboard area
Power button/
Backlight control
Wireless
E-mail
Application buttons
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Locating handheld components
Palm, Inc. Confidential
IR port
Red and green
indicator light
Antenna cap
Stylus
Keypad
Power button/
Backlight control
Uses infrared technology to transmit data to and receive data
from other Palm OS
®
handhelds, and to perform HotSync®
operations. See “Using elements of the handheld interface”
in Chapter 3 and see “Conducting IR HotSync operations” in
Chapter 20 for more information.
Indicates when you are within or out of range for wireless
transmission. It also notifies you of incoming Date Book or
World Clock alarms.
Houses the antenna for your mobile radio.
Slides in and out of the slot in the side channel of the
handheld. To use the stylus, remove it from the slot and hold
it as you would a pen or pencil. Unscrew the top of the stylus
to access the reset tool.
The area where you type letters and numbers, and access
special function keys. See Chapter 3 to learn how to type
characters.
Turns your handheld on or off and controls the backlight
feature. If your handheld is turned off, pressing the power
button turns the handheld on and returns you to the last
screen you viewed.
Application buttons
Navigator
If your handheld is turned on, pressing the power button
turns the unit off.
Pressing the power button for about two seconds turns the
backlight on or off. For more information on the backlight,
see the next section, “Using the indicator light”.
Activate the individual handheld applications that
correspond to the icons on the buttons: Date Book, Address
Book, E-mail, and Wireless. See “Buttons preferences” in
Chapter 21 for details on reassigning these buttons to open
any application on your handheld.
The five-way navigation button enables you to move up,
down, right, and left in pick lists and menus. You can scroll
down to view information below the viewing area, and scroll
up to view the information above the viewing area. The
navigator also has some special functions that are described
in this handbook.
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Chapter 2 Exploring Your Handheld
Palm, Inc. Confidential
Select button
Screen
Using the indicator light
The navigator center Select button enables you to select
items. The Select button also has some special functions that
are described in this handbook.
Displays the applications and information stored in your
handheld. It is touch-sensitive and responds to the stylus.
Red and green indicator light
The indicator light at the top of the handheld blinks to indicate the following status
levels:
No light
Green light flashes
every five seconds
Red light flashes every
five seconds
Mobile radio is off.
Mobile radio is on and transmitter is within range.
Mobile radio is on, but transmitter is out of range. You need
to move to another area to bring the transmitter within
range.
Green light flashes at
paired intervals
A notification that:
■ Date Book or World Clock event alert has occurred.
■ A call was missed.
■ Voicemail was received.
A dialog box appears, describing the reason for
notification. Acknowledging the notification turns off the
indicator light.
12
Locating back panel components
Palm, Inc. Confidential
Service test point
Reset
button
Locating handheld components
Headset jack
Side
channel for
cover
Expansion
card slot
Headset jack
Service test point
Reset button
Expansion card slot
Universal connector
Universal
connector
Connects the hands-free headset to your handheld, enabling
you to make or receive telephone calls.
For use by Palm, Inc., authorized service personnel only.
Under normal use, you should not have to use the reset
button. See “Resetting your handheld” in Appendix A for
information about when and how to use the reset button.
Accepts SD or MultiMediaCard expansion cards, enabling
you to add more memory, applications, or Bluetooth
functionality. You can also back up data to an expansion
card.
NOTE
Expansion cards are purchased separately.
Connects your handheld to the cradle, which in turn
connects to the back of your computer and through the AC
adapter to the wall current. This allows you to recharge your
handheld as well as update the information between your
handheld and computer using HotSync technology.
Side channel
The universal connector also connects peripheral hardware
devices to your handheld.
The left side channel holds the front cover, which slides in
and out.
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Chapter 2 Exploring Your Handheld
Palm, Inc. Confidential
Adding an expansion card
A tiny expansion card (sold separately) increases the variety of tasks you can do
and the amount of space you have for storing software and data on your handheld.
To insert a card:
1. Insert the card in the direction shown by the icon.
2. Push the card in with your thumb. You feel the card lock and hear the system
sound.
Notched
corner
Label on card
faced down
Push
To r em ov e a c ar d:
1. Push lightly against the card with your thumb.
2. When the card is released, you hear the system sound.
Push
For complete information about working with expansion cards, see Chapter 7.
14
Using the backlight
Palm, Inc. Confidential
The backlight makes it easy for you to see the information on your handheld. The
backlight is on by default but can be turned off to extend battery life. You can
turned on, off, or adjust the backlight in the following ways:
■ Turn off the backlight and power automatically (after a period of inactivity)
with the Auto-off feature. See “General preferences” in Chapter 21 for more
information.
■ Turn the backlight on or off by pressing the power button and holding it down
for about two seconds. Release the button when the backlight turns on or off.
■ Disable the backlight or adjust the backlight brightness level using the Adjust
Brightness dialog box.
To enable the backlight or adjust the backlight level:
1. Press Function + Brightness .
2. Tap the Enable Backlight check box to select it.
3. Tap to the left or right of the slider to adjust the brightness in small increments,
or drag the slider to change the brightness in large increments.
Using the backlight
15
Chapter 2 Exploring Your Handheld
Palm, Inc. Confidential
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