Palm 406-10618-00 User Manual

Setup Guide

®

BlackBerry Connect™ for the Palm

Treo™ Smartphone

BlackBerry Connect™ for the Palm

Copyright and Trademark

© 2006 Palm, Inc. All rights reserved.

Palm, Treo, VersaMail, and the Palm and Treo logos are among the trademarks or registered trademarks
owned by or licensed to Palm, Inc. All other brand and product names are or may be trademarks of, and are
used to identify products or services of, their respective owners.

The

BlackBerry families of related marks, images, and symbols are the exclusive properties and

trademarks of Research In Motion Limited—used by permission.

RIMand

Disclaimer and Limitation of Liability

Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.

Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use
of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a
result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other
media to protect against data loss.

[ ! ] IMPORTANT

the accompanying software program(s). Using any part of the software indicates that you accept the terms of
the End User Software License Agreement.

PN: 406-10618-00

v. 1.1

®

Treo™ 650 smartphone

Please read the End User Software License Agreement with this product before using

ii

Table of Contents

Chapter 1: Introduction...........................................................1

Overview........................................................................................................2

What do I need to get started?.....................................................................3

Chapter 2: Setup Instructions.................................................4

Before you begin...........................................................................................4

Step 1: Install the updated Palm software ..................................................5

Step 2: Install the BlackBerry Connect
Step 3: Set up the BlackBerry

Chapter 3: Common Questions............................................12

™

®

desktop application ....................7

service

.....................................................10

.

.

BlackBerry Connect™ for Palm®Treo™ smartphones

iii

CHAPTER 1

Inthi

Introduction

schapter

Overview

What do I need to get
started?

BlackBerry Connect™ for the Palm

BlackBerry Connect™for the Palm

™

650 smartphone integrates the

Treo
Calendar and VersaMail

®

applications
on your smartphone with your
corporate BlackBerry Enterprise

™

Server

.

™

With BlackBerry Connect

, email
messages and Calendar events are
pushed from the server to your
smartphone. Likewise, any messages
you send or events you create are
pushed to the server.

®

Treo™ 650 smartphone

®

1

weivrevO1RETPAHC

Key Term

Push

Technology in
which a server
automatically delivers
information (such as
email messages) to a
device; the user does not
need to do anything to
retrieve the information.

Key T erm

Reconciliation

Process
in which changed info on
your smartphone is
automatically updatedon
the server and your
desktop; the user does
not need to do anything
to upload the info to the
server.

Overview

BlackBerry Connect™offers the following features:

Push email, Calendar events and meeting invitations

BlackBerry Enterprise Server
messages, events and invitations it receives onto your smartphone. Likewise, when you compose
an email message, enter an event in Calendar, or reply to a meeting invitation on your
smartphone, the new entry is pushed to the server. See “Your Inbox” in the BlackBerry Connect

User Guide

Wireless reconciliation

smartphone, the change is reconciled to (updated on) the server and your desktop. See “Your
Inbox” in the BlackBerry Connect

Remote Address Lookup

email addresses on your corporate Exchange or Domino server. See “Remote Address Lookup” in
the BlackBerry Connect

Attachment viewing

with your smartphone or in BlackBerry
BlackBerry Connect

BlackBerry Connect

allow you to customi e your experience. See “BlackBerry Connect
Connect

for details.

™

User Guide

When you delete or change an email message or event on your

™

User Guide

for details.

When addressing an email message, you can search for and retrieve

™

User Guide

You can view downloaded attachments either in an application that came

™

User Guide

™

preferences

s

for details.

®

Attachment Viewer. See “Viewing attachments” in the

for details.

™

BlackBerry Connect

contains account-specific

™

preferences”

for details.

™

pushes

preferences that

in the BlackBerry

™

BlackBerry Connect™ for the Palm

®

Treo™ 650 smartphone

2

enIodtahW1RETPAHC

?detratstegotde

Tip

Idonotknowwhat

See

my default mail client is.

for information on
checking and changing
your default mail client.

Tip

To check for available
space on your
smartphone, go to
Applications and select
Info on the App menu. At
the bottom of the screen,
select Size. The first
number on the Free
Space line tells you how
much space is available
on your smartphone. If
you need morespace, see

Ineedto delete
applications to increase
the memory on my
smartphone.

instructions.

for

What do I need to get started?

[*]

NOTE

to delete it during BlackBerry Connect
in VersaMail, see the VersaMail
website from which you downloaded the BlackBerry Connect

If you have a Microsoft Exchange ActiveSync account in VersaMail, you are prompted

Computer system requirements

• Windows 2000 or Windows XP operating system.

• 30MB available hard disk space.

• Outlook 2003 or Lotus Notes 6.5 set as the default mail client on your computer.

®

•Palm

Desktop software that came with your smartphone installed, and at least one

synchronisation of your smartphone and your computer completed.

Smartphone requirements

• 4MB available memory space. If you don’t have enough memory, delete some applications— for
example, other email applications, or games or

• Latest smartphone software from your wireless carrier installed and running. To obtain the latest
software, go to

http://www.palm.com/us/support/downloads/treo650updater/

Network and server requirements

• An account on your company’s BlackBerry Enterprise Server™. Check with your IT administrator if
you’re not sure if you have an account.

• A BlackBerry
carrier’s customer service department

• An active connection between your computer and your company’s network during the
installation process.

®

data plan with your wireless carrier. To sign up for this type of plan, contact your

™

account setup. For information on deleting an email account

User Guide,

a PDF file available for download from the same

other applications you may not use frequently.

™

software.

.

BlackBerry Connect™ for the Palm

®

Treo™ 650 smartphone

3

CHAPTER 2

Inthisch

Setup Instructions

apter

Step 1: Install the updated
Palm software

Step 2: Install the BlackBerry
Connect™desktop application

Step 3: Set up the BlackBerry
service

BlackBerry Connect™ for the Palm

®

Here are the three steps required to set up your computer to work with BlackBerry

Connect

™

for the Palm®Treo

™

650 smartphone:

• Step 1: Install updated Palm software, including current versions of the
VersaMail

• Step 2: Install the BlackBerry Connect

• Step 3: Set up the BlackBerry

®

application and Calendar.

®

service to work with Calendar and VersaMail on

™

desktop application.

your smartphone.

[*] NOTE

installation process, see

emailmessagesonmysmartphone.

For troubleshooting tips on problems that occur at any point during or after the

I went through the installation procedure, but I am not receiving any

Before you begin

• Make sure that your computer, your smartphone, and the network meet the requirements
described in

• Make sure you know which email system your company uses: Microsoft Exchange
Domino.

• Synchronise your smartphone with your computer to make sure that all your Calendar events
are current on your computer and can be retrieved by the server. When you install BlackBerry
Connect
all events on the server are sent to your smartphone.

®

Treo™ 650 smartphone

What do I need to get started?

™

, all events are purged from your smartphone. When you synchronise after installation,

before installing BlackBerry Connect™.

®

or Lotus

4

erawtfosm®laPdetadpuehtllatsnI:1petS2RETPAHC

Tip

During the first part of
installation, the following
software is installed:

•Anupdatedversionof
the VersaMail application

• Updated versions of the
personal information
management (PIM)
applications,
including Calendar

• Required security
applications

• Components necessary
for the software to work
with your BlackBerry
Enterprise Server

Key T erm

Personal information
management (PIM)
applications

that helps you organise
your personal
information, including
the Contacts, Calendar,
Tasks, and Memos
applications.

Tip

™

Software

Step 1: Install the updated Palm software

0

1

2

3

4

5

Download the BlackBerry Connect™software. Double-click the BBInstaller.exe
icon on your computer desktop.

On the Welcome screen, click Next.

Select your username from the
list, and then click Next.

Select the option to accept the license agreement. The installation process
begins.

Connect your computer and your smartphone to the USB sync cable.

Continued

BlackBerry Connect™ for the Palm

®

Treo™ 650 smartphone

5

Tip

Leave your computer and
your smartphone
connected to the sync
cable after synchronising
in step 6, because you
need to synchronise
again later in the
installation process.

6

erawtfosm®laPdetadpuehtllatsnI:1petS2RETPAHC

Synchronise to install the
updated software on your
smartphone. Press the sync
button on the USB cable. In the
dialog box that appears on your
computer, click the Select an
existing user account button,
select your username, and then
click OK.

BlackBerry Connect™ for the Palm

7

[!] IMPORTANT

of updated Palm software, there may be a delay of a few minutes before your computer displays
the screen for the second part of installation, in which you install the BlackBerry Connect
application.

®

Treo™ 650 smartphone

When prompted, select the Reset button on your smartphone screen.

Installation is not finished! Please be patient. After you complete installation

™

desktop

6

noitacilppapotksedt™cennoCyrreBkcalBehtllatsnI:2petS2RETPAHC

Step 2: Install the BlackBerry Connect™ desktop
application

0

BlackBerry Connect™ for the Palm

1

2

3

4

®

Treo™ 650 smartphone

On the Congratulations! screen,
click Next. A Prepare to Install
screen appears and the desktop
application installation process
begins.

On the Welcome screen, click Next.

On the Country or Region Selection screen, keep the default setting of USA
(English). Click Next.

Select the option to accept the End User License Agreement, and then
click Next.

Continued

7

Did You Know?

Theusernameyouenter
on the Customer
Information screen can
be anything you want.

Tip

You do not need to enter
anything on the Choose
Destination Location
screen.

Tip

Leavethescreeninstep7
open ifyou need to goask
your system
administrator which
email system your
company uses. Ifyou click
Cancel, you’ll need to run
setup again from the
beginning.

5

6

7

noitacilppapotksedt™cennoCyrreBkcalBehtllatsnI:2petS2RETPAHC

On the Customer Information
screen, enter a username and
your company’s name. Keep the
default Anyone who uses this
computer setting. Click Next.

Click Next on the Choose Destination Location screen.

Select your company’s email
system—either Microsoft
Exchange
then click Next.

®

or Lotus Domino—and

Continued

BlackBerry Connect™ for the Palm

®

Treo™ 650 smartphone

8

noitacilppapotksedt™cennoCyrreBkcalBehtllatsnI:2petS2RETPAHC

BlackBerry Connect™ for the Palm

8

9

[!] IMPORTANT Installation is not finished! Please be patient. After you complete installation

of the BlackBerry Connect
computer displays the screen for the third part of installation, in which you set up the BlackBerry
service.

®

Treo™ 650 smartphone

Click Yes to place a shortcut to BlackBerry Connect™Desktop on your computer
desktop.

Click Finish.

™

desktop application, there may be a delay of a few minutes before your

®

9

ecivresy®rreBkcalBehtputeS:3petS2RETPAHC

Tip

Ineedtoturnmy

See

phone on.

know how to turn on the
phone on your
smartphone.

Did You Know?

When you finish
BlackBerry
an entry is added to the
Start > Programs menu
named Set up BlackBerry
Connect
the installation process
but your BlackBerry
Connect
successfully set up, you
can select this entry to try
account setup again.

if you do not

®

service setup,

™

.If you complete

™

account isn’t

Step 3: Set up the BlackBerry® service

0

1

2

3

Make sure that the phone on your smartphone is turned on and is within a
coverage area, as indicated by a tower icon with signal-strength bars at the
top of your smartphone screen.

When the Complete BlackBerry

™

Connect
on your computer, press the sync
button on the USB sync cable.

[ ! ] IMPORTANT Do not close

the screen on your desktop
during BlackBerry
If you do, installation might not
complete successfully.

During synchronisation, wiggle the mous
generate a random security key.

Setup screen appears

Continued

®

service setup.

efromsidetosideafewtimesto

BlackBerry Connect™ for the Palm

®

Treo™ 650 smartphone

10

2RETPAHC

Did You Know?

Clicking Yes to upload
your desktop calendar
loads all events currently
on the server to your
smartphone. Depending
on the number of events,
the process may take a
few minutes.

S

4

5

ecivresy®rreBkcalBehtputeS:3pet

Whenaskedwhetheryouwouldliketoproceed
and upload your desktop calendar to your device,
click Yes.

[!] IMPORTANT You must click Yes in order for

server push of Calendar events to work correctly.

On the Congratulations! screen, click Done.

Done

BlackBerry Connect™ for the Palm

The BlackBerry
smartphone to open your BlackBerry Connect

Guide

®

Treo™ 650 smartphone

®

service is now set up on your smartphone. Press the Messaging button on your

for information on using the application.

™

account Inbox. See the BlackBerry Connect

™

User

11

CHAPTER 3

Common Questions

Tip

After you delete an
application from your
smartphone, synchronise
to remove the app from
theBackupfolderonyour
computer.

BlackBerry Connect™ for the Palm

I do not know what my default mail client is.

To check your default mail client and change it if needed, follow these steps:

1. For Windows 2000 and Windows XP (Classic View), in the Control Panel, click Internet Options.

For Windows XP (Category View), in the Control Panel, click Network and Internet Connections,
and then click Internet Options.

2. Click the Programs tab.

3. The E-mail option displays the default email client. If you need to change this, click the box and

select the correct client.

4. Click OK.

I need to delete applications to increase the memory on my
smartphone.

1. Go to Applications .

2. Open the menus .

3. Select Delete on the App menu.

4. Select the Delete From pick list and select Phone.

5. Select the application that you want to remove.

6. Select Delete.

I need to turn my phone on.

Turning on the phone is different from waking up the screen on your smartphone. If the phone is
on, a tower icon appears at the top of your smartphone screen. If this icon does not appear, you
need to turn on the phone, as follows:

®

Treo™ 650 smartphone

12

s

noitseuQnommoC3RETPAHC

Tip

Look at the signal­strength bars in the
connection icon in the
title bar of any screen to
see if you have a good
data connection. More
bars means a stronger
connection.

Tip

If your computer was not
connected to your
corporate network during
installation, the account
is notset up and youneed
to set up the account
again.

1. If your smartphone screen is dimmed, briefly press Power/End to wake up the screen.

2. If you see a Keyguard alert, press Center on the 5-way navigator to turn off Keyguard.

3. Press and hold Power/End to turn on the phone.

I went through the installation procedure, but I am not receiving any
email messages on my smartphone.

• If you have not received any email since you set up your BlackBerry Connect™account , note that
this account does not push any old email messages to your smartphone; only new messages
existing on the BlackBerry Enterprise Server
BlackBerry Connect

™

account to test whether the account is receiving messages.

• Make sure the phone on your smartphone is turned on, and that you have a good data
connection to your wireless carrier’s network.

• Make sure that the BlackBerry

• Check with your IT administrator to make sure that you have an account on your company’s
BlackBerry Enterprise Server

®

service is turned on.

™

.

• If you recently established a data plan with your wireless carrier, note that it can take a day or
longer for the plan to be activated. Check with your
active.

• If you cannot fix the problem by following the steps above, try to set up the BlackBerry Connect
account again. On your computer, select Start, navigate to Programs, navigate to the Palm
program group, and then select Set up BlackBerry Connect™. Repeat the installation steps and
then try sending or receiving email messages again.

™

are pushed. Try sending a message to your

wireless carrier to see if your data plan is

®

™

BlackBerry Connect™ for the Palm

®

Treo™ 650 smartphone

13