The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their pur ch as e, th e bu ye r (n ot the ma n uf ac tur e r,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Conventions
The following conventions are used in this manual:
Indicates a potential for personal injury.
Indicates a potential loss of data or damage to equipment.
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
ii
The following typographical conventions are used in this document:
Book titles, directory names, file names, path names, and program/process names are shown in
italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
[01] The server has been stopped
User input (text that represents information entered by a computer user, such as command
names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
Keyboard keys are shown in bold italics.
Example:
After you enter the data, press Enter.
General information0
This service guide provides all technical information relating to the basic configuration for
Packard Bell’s global product offering. To better fit local market requirements and enhance
product competitiveness, your regional office may have decided to extend th e functionality of
a machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide further technical details.
When ordering FRU parts:
Check the most up-to-date information available on your regional Web or channel. If, for
whatever reason, a part number change is made, it may not be noted in this printed service
guide.
Acer-authorized Service Providers:
Y our Acer office may have a dif ferent par t number code than those g iven in the FRU list in this
service guide. You must use the list provided by your regional Acer office to order FRU parts
for repair and service of customer machines.
Media control keys (pr inted on keyboa rd): play/p ause , stop , pre vious, next, volum e up,
volume down
I/O Ports0
2-in-1 card reader
Three USB 2.0 ports
HDMI™ port with HDCP support
External display (VGA) port
Headphone/speaker/line-out jack
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter
Hardware Specifications and Configurations1-7
Optional Items0
1/2/4 GB DDR3 1066 MHz soDIMM module
4400 mAh 6-cell Li-ion battery pack
3-pin 65 W AC adapter
Warranty0
One-year International Travelers Warranty (ITW)
Software0
Productivity
Packard Bell MyBackup Solution
Packard Bell Power Management
Packard Bell Recovery Management
Packard Bell Social Networks
Adobe® Flash® Player 10.1
Adobe® Reader® 9.1
Bing Bar™
Microsoft® Office 2010 preloaded (purchase a product key to activate)
Microsoft® Office Starter 2010
WildTangent® Packard Bell Edition (except China, Japan, Hong Kong, Korea)
Communication and ISP
Microsoft® Silverlight™
Skype™
Windows Live™ Essentials
Web links and utilities
Packard Bell Accessory Store (Canada, France, Germany, Italy, M e xico, Spain, UK, US only)
Packard Bell Identity Card
Packard Bell InfoCenter
Packard Bell Registration
Packard Bell Updater
eBay® shortcut 2009 (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden,
UK only)
1-8Hardware Specifications and Configurations
Environment0
Temperature:
Operating: 5°C to 35°C
Non-operating: -20°C to 65°C
Humidity (non-condensing):
Operating: 20% to 80%
Non-operating: 20% to 80%
Hardware Specifications and Configurations1-9
Notebook Tour0
Top View0
1
2
3
4
5
11
6
7
8
910
Figure 1-1. Top View
Table 1-1. Top View
#IconItemDescription
1 WebcamWeb camera for video communication
(for selected models).
2MicrophoneInternal microphone for recording
sound.
1-10Hardware Specifications and Configurations
Table 1-1. Top View (Continued)
#IconItemDescription
3Display screenAlso called Liquid-Crystal Display
(LCD), displays computer output.
4HDDIndicates when the hard disk drive is
active.
Communication
indicator
Indicates the computer’s wireless
connectivity device status.
5Power buttonTurns the computer on and off.
6KeyboardFor entering data into your computer.
7PalmrestComfortable support area for your
hands when you use the computer.
8PowerIndicates the computer’s power status.
BatteryIndicates the computer’s battery status.
1. Charging: The light shows amber
when the battery is charging.
2. Fully charged: The light shows blue
when in AC mode.
9Click buttons
(left and right)
The left and right buttons function like
the left and right mouse buttons.
10TouchPadTouch-sensitive pointing device which
functions like a computer mouse.
11SpeakersLeft and right speakers deliver stereo
audio output.
Hardware Specifications and Configurations1-11
Closed Front View0
1
Figure 1-2. Closed Front View
Table 1-2. Closed Front View
#IconItemDescription
12-in-1 card readerAccepts Secure Digital (SD), MultiMediaCard
(MMC).
Note: Push to remove/install the card. Only
one card can operate at any given time.
1-12Hardware Specifications and Configurations
Rear View0
1
Figure 1-3. Rear View
Table 1-3. Rear View
#IconItemDescription
1
\
Battery bayHouses the computer’s battery pack.
Hardware Specifications and Configurations1-13
Left View0
123456
Figure 1-4. Left View
Table 1-4. Left View
#IconItemDescription
1DC-in jackConnects to an AC adapter
2External display
(VGA) port
3Ethernet (RJ-45) portConnects to an Ethernet 10/100/1000-based
4HDMIConnect to HDMI devices
5USB 2.0 portsConnect to USB 2.0 devices (e.g. USB mouse,
6Microphone-in jackAccepts input from external microphones.
Headphones/speaker
/line-out jack
Connects to a display device
(e.g. external monitor, LCD projector).
network.
USB camera).
Connects to audio line-out devices
(e.g. speakers, headphones).
1-14Hardware Specifications and Configurations
Right View0
123456
Figure 1-5. Right View
Table 1-5. Right View
#IconItemDescription
1USB 2.0 portsConnect to USB 2.0 devices (e.g. USB mouse,
USB camera).
2Optical driveInternal optical drive; accepts CDs or DVDs.
3Optical disk access
indicator
4Optical drive eject
button
5Emergency eject holeEjects the optical drive tray when the computer is
6Kensington lock slotConnects to a Kensington compatible computer
Lights up when the optical drive is active.
Ejects the optical disk from the drive.
turned off.
Note: Insert a paper clip into the emergency eject
hole to eject the optical drive tray when the
computer is off.
security lock.
Note: Wrap the computer security lock cable
around an immovable object such as a table or
handle of a locked drawer. Insert the lock into the
notch and turn the key to secure the lock. Some
keyless models are also available.
Hardware Specifications and Configurations1-15
Base View0
1
2
4
3
Figure 1-6. Base View
Table 1-6. Base View
#IconItemDescription
1Battery bayHouses the computer's battery pack.
2Battery release latchReleases the battery for removal.
3Hard disk bayHouses the computer's hard disk (secured
with screws).
Memory compartmentHouses the computer's main memory.
4Battery lockLocks the battery in position.
1-16Hardware Specifications and Configurations
Touchpad Basics0
NOTE
1
2
3
Figure 1-7. Touchpad
Move your finger across the Touchpad (1) to move the cursor.
Press the left (2) and right (3) buttons located beneath the Touchpad to perform
selection and execution functions. These two buttons are the equivalent of the left and
right buttons on a mouse. Tapping on the Touchpad is the same as clicking the left
button.
double-clicking a mouse button).
SelectTap once.Click once.
DragTap twice (at the same speed as
double-clicking a mouse button);
rest your finger on the TouchPad
Click and hold, then use
finger on the Touchpad
to drag the cursor.
on the second tap and drag the
cursor.
(3)
Access context
Click once.
menu
:
When using the Touchpad, keep it - and fingers - dry and clean. The Touchpad is sensitive to
finger movement; hence, the lighter the touch, the better the response. Tapping too hard will
not increase the Touchpad’s responsiveness.
Hardware Specifications and Configurations1-17
Using the Keyboard0
The computer has a close-to-full-sized keyboard and an embedded nu meric keypad, separate
cursor, lock, function and special keys.
Figure 1-8. Keyboard Lock Keys
Lock Keys0
The keyboard has three lock keys which can be toggled on and off.
Table 1-8. Keyboard Lock Keys
Lock keyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters typed are in uppercase.
Num LockWhen Num Lock is on, the embedded keypad is in numeric mode. The keys
function as a calculator (complete with the arithmetic operators +, -, *, and /).
Use this mode when doing a lot of numeric data entry. A better solution would
be to connect an external keypad.
Scroll Lock
<Fn> + <F12>
When Scroll Lock is on, the screen moves one line up or down when the up o r
down arrow keys are pressed respectively. Scroll Lock does not work with
some applications.
Embedded Numeric Keypad
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by
small characters located on the upper right corner of the key caps. To simplify the keyboard
legend, cursor-control key symbols are not printed on the keys.
Table 1-9. Embedded Numeric Keypad
Desired accessNum Lock onNum Lock off
Number keys on embedded
keypad
Cursor-control keys on
embedded keypad
Type numbers in a normal
manner.
Hold <Shift> while using
cursor-control keys.
Hold <Fn> while using
cursor-control keys.
Main keyboard keysHold <Fn> while typing letters
on embedded keypad.
1-18Hardware Specifications and Configurations
Type the letters in a normal
manner.
Windows Keys0
The keyboard has two keys that perform Windows-specific functions.
Windows Logo key
Application key
Table 1-10. Windows Keys
KeyDescription
Windows Logo
key
Pressed alone, this key has the same ef fect as clicking on the Windows Start
button; it launches the Start menu. It can also be used with other keys to
provide a variety of functions.
Functions supported by Windows XP, Windows Vista, and Windows 7:
<>: Open or close the Start menu
<> + <R>: Open the Run dialog box
<> + <M>: Minimizes all windows
<SHIFT> + <> + M: Undo minimize all windows
<> + <F1>: Show the help window
<> + <E>: Open Windows Explorer
<> + <F>: Search for a file or folder
<> + <D>: Show the desktop
<CTRL> + <> + <F>: Search for computers (if you are on a network)
<> + <L>: Lock your computer (if you are connected to a network
domain), or switch users (if you're not connected to a network domain)
<CTRL> + <> + <TAB>: Moves focus from Start menu, to the Quick
Launch toolbar , to the system tray (use RIGHT ARROW or LEFT ARROW to
move focus to items on the Quick Launch toolbar and the system tray)
<> + <TAB>: Cycle through programs on the taskbar
<> + <BREAK>: Display the System Properties dialog box
Functions supported by Windows XP:
<> + <BREAK>: Show the System Properties dialog box
<> + <U>: Open Ease of Access Center
Application keyThis key has the same effect as clicking the right mouse button; it opens the
application's context menu.
Hardware Specifications and Configurations1-19
Hotkeys0
The computer employs hotkeys or key combinations to access most of the computer's
controls like screen brightness and volume output.
Figure 1-9. Keyboard Hotkeys
To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey
combination.
Table 1-11. Keyboard Hotkeys
Hot keyIconFunctionDescription
<Fn> + <F1> Backup Management Launches the backup application.
<Fn> + <F2> Communication Device
On/Off
<Fn> + <F3> Sleep Puts the computer in Sleep
<Fn> + <F4> Display toggle Switches display output between
<Fn> + <F5> Display off Turns off the LCD back light.
<Fn> + <F6> Touchpad toggle Turns the touchpad on and off.
<Fn> + <F7> Play/Pause Toggles Play and Pause in
<Fn> + <F8> Stop Stops media in multimedia
Toggles WiFi, 3G and Bluetooth
on and off using a pop-up
window.
mode.
the display screen, external
monitor (if connected) and both.
multimedia applications.
applications.
<Fn> + <F9> Reverse Performs a reverse scan in
multimedia applications.
1-20Hardware Specifications and Configurations
Table 1-11. Keyboar d Hotkeys (Continued)
Hot keyIconFunctionDescription
<Fn> + <F10> Forward Performs a forward scan in
multimedia applications.
<Fn> + <F11> Brightness Down Decreases the screen brightness.
<Fn> + <F12> Brightness Up Increases the screen brightness.
Social Networking Key Launches a social networking
website (user configurable).
Volume Up Increases the sound volume.
Volume Down Decreases the sound volume.
Speaker toggle Turns the speakers on and off.
Hardware Specifications and Configurations1-21
System Block Diagram
Figure 1-10. System Block Diagram
1-22Hardware Specifications and Configurations
Specification Tables0
NOTE
Computer specifications
ItemMetricImperial
Dimensions
Length26.0 cm10.23 in
Width35.7 cm14.05 in
Height (front to rear)3.0 to 3.6 cm1.16 to 1.43 in
Weight (equipped with optical
drive, flash drive, and battery)
Weight (equipped with optical
drive, flash drive, and without
battery)
Input power
Operating voltage19.0 V dc @ 3.42 A - 65 W
Operating current3.42 A
Temperature
Operating (not writing to
optical disc)
Operating (writing to optical
disc)
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity
Operating10% to 90%
Nonoperating5% to 95%
Maximum altitude (unpressurized)
2.54 kg5.6 lbs
2.32 kg4.78lbs
0°C to 35°C32°F to 95°F
5°C to 35°C41°F to 95°F
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
Shock
Operating125 g, 2 ms, half-sine
Nonoperating200 g, 2 ms, half-sine
Random vibration
Operating0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Nonoperating1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
:
Applicable product safety standards specify thermal limits for plastic surfaces. The computer
operates well within this range of temperatures.
ATI Mobility Radeon™ HD 6470M GPU
LANAtheros AR8151 for Giga LAN Controller
USB 2.0 AMD Hudson M1
USB 3.0N/A
Super I/O controller AMD Hudson M1
Bluetooth Atheros BU12/ Broadcom BCM2070
Wireless Atheros HB95/ HB97, Broadcom 43225
PCMCIA N/A
Audio codec Conexant CX20584
Card readerRealtek RTS-5137
eSataN/A
Processor
ItemSpecification
CPU typeAMD E350(1.6G dual core), E240(1.5G single core)
CPU package FT1 BGA 413-ball
Core LogicTwo execution cores
A 32-KB instruction and 32-KB data first-level cache (L 1) for each core
A 256-KB shared instruction/data second-level cache (L2) for each core
Up to 4-MB shared instruction/data third-level cache (L3), shared among all
ChipsetAMD Radeon™ HD 6310 Graphics
PackageBGA 413-Ball (19mmX19mm)
InterfaceLVDS
CompatibilityFully compliant with the electrical specifications of
ANSI/TIA/EIA-644
Sampling rate60MHz
1-26Hardware Specifications and Configurations
BIOS
ItemSpecification
BIOS vendorInsyde
BIOS Version1.00
BIOS ROM typeMX25L1606EM2I-12G, EN25F16-100HIP, W25Q16BVSSIG
BIOS ROM size2MB
Features
Insyde code base
Flash ROM 2 MB
Support Acer UI
Support multi-boot
Suspend to RAM (S3)/Disk (S4)
Various hot-keys for system control
Support SMBIOS 2.5,PCI2.1.
DMI utility for BIOS serial number configura b le/a ss et tag
Support PXE
Support WinFlash
Wake on LAN from S3
Wake on LAN from S5 in AC mode
System information
HDD password
Refer to Acer BIOS specification.
Hardware Specifications and Configurations1-27
LAN Interface
ItemSpecification
LAN ChipsetAR8151
LAN connector typeRJ45
LAN connector locationJRJ45 at the left side
FeaturesSupport s 10/100/1000
Keyboard
ItemSpecification
TypeAcer 2010 AC7T flat keyboard
Total number of keypads103-US/104-UK & 107-JP keys
Windows logo keyYes
Internal & external keyboard
work simultaneously
Features
Plug USB keyboard to the USB port directly: Yes
Phantom key auto detect
Overlay numeric keypad
Support independent pgdn/pgup/pgup/home/end keys
Support reverse T cursor keys
Factory configurable different languages by OEM customer
CPT/ CLAA156WB11A
Screen Diagonal (mm)394.91 mm
Active Area (mm)344.23 mm x 193.54 mm
Display resolution (pixels)1366 x 3(RGB) x 768
Pixel Pitch (mm)0.252mm × 0.252 mm
2
Typical White Luminance (cd/m
)
200 cd/m2
also called Brightness
Contrast Ratio400 min / 500 type
Response Time (Optical Rise
8 ms / 16 ms
Time/Fall Time) msec
Typical Power Consumption (watt)5.15 W
Weight (without inverter)460 max
Physical Size (mm)360 mm x 210mm x 5.5 max
Electrical Interface1 channel LVDS
Viewing Angle (degree)
Vendor & Model name
Brightness conditions
Input voltage (v)
Input current (mA)
Output voltage (V, RMS)
Output current (mA, RMS)
Output voltage frequency
USB compliance levelUSB2.0
EHCI2
Number of USB port(s)3
Locationone left side, two right side
Output Current2.0A for the one USB port in left side
2.0A for the two USB port in right side
HDMI Port
ItemSpecification
Compliance levelHDMI1.3a
Data throughputUp to 16.7 million colors
Number of HDMI port(s)1
LocationJHDMI1 at the left side
Hardware Specifications and Configurations1-37
AC Adapter
ItemSpecification
Input rating65w
Maximum input AC current65w:3.42A at 100V
Inrush current12t at 264V
EfficiencyRefer to EPA 5.0
System Power Management
ItemSpecification
Mech. Off (G3)Al devices in the system are turned off completely.
Soft Off (G2/S5)OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0)Individual devices such as the CPU and hard disc may be
power managed in this state.
Suspend to RAM (S3)CPU set power down
VGA Suspend
PCMCIA Suspend
Audio Power Down
Hard Disk Power Down
CD-ROM Power Down
Super I/O Low Power mode
Save to Disk (S4)Also called Hibernation Mode. System saves all system states
and data onto the disc prior to power off the whole system.
Card Reader
ItemSpecification
ChipsetRealtek RTS5137-GR
PackageQFN 48P
Maximum supported sizeSD: 16G
MMC: 16G
miniSD: 16G
Features2 in 1 card reader, supporting:
Secure Digital™ (SD) Card, MultiMediaCard™ (MMC)
Storage ca rds with adapter: miniSD™
1-38Hardware Specifications and Configurations
System LED Indicator
ItemSpecification
LockN/A
System state
Blue color solid on: System on
Blue color and amber color off: System off
Amber color blinking: S3 state
HDD access stateReflects the activities of the HDD or Card reader access
Wireless state Amber color if a wireless device is active
Power button backlight
Blue color solid on: System on
Blue color off: System off
Battery stateCharging
Amber solid on - Battery charging with AC
Blue color solid on - Battery full
Amber blinking - Battery abnormal stop charge or batter in
low power state
Discharging
Amber and blinking - Battery in critical low state
Amber color off - Discharging state
System DMA Specification
Legacy ModePower Management
DMA0Not applicable
DMA1Not applicable
DMA2Not applicable
DMA3Not applicable
DMA4Direct memory access controller
DMA5Available for ExpressCard
DMA6Not Assigned
DMA7Not Assigned
*ExpressCard controller can use DMA 1, 2, or 5.
Hardware Specifications and Configurations1-39
System Interrupt Specification
Hardware IRQSystem Function
IRQ0 High precision event timer
IRQ1 Standard PS/2 Keyboard
IRQ2 Cascaded
IRQ8High precision event timer
IRQ11Ethernet controller
IRQ12PS/2 compatible mouse
IRQ13Numeric data processor
IRQ14Primary IDE channel
IRQ15Secondary IDE channel
IRQ16High definition audio controller
PCI-E standard root port
PCI standard PCI-to-PCI bridge
IRQ17Standard Enhanced PCI to USB host controller
IRQ18Standard OpenHCD USB host controller
IRQ19High definition audio controller
Standard AHCI 1.0 serial ATA controller
Wireless network adapter
IRQ81 - IRQ190Microsoft ACPI-compliant system
1-40Hardware Specifications and Configurations
System IO Address Map
I/O address (hex)System function (shipping configuration)
This utility is a hardware configuration program built into a computer’s BIOS (Basic
Input/Output System).
The utility is pre-configured and optimized so most users do not need to run it. If configuration
problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting
when a problem arises.
To activate the utility, press
bottom of screen.
The default parameter of F12 Boot Menu is set to Disabled. To change the boot device
without entering BIOS Setup Utility, set the parameter to Enabled.
To change the boot device without entering the BIOS SETUP, press F12 during POST to
enter the multi-boot menu.
Navigating the BIOS Utility0
Six menu options are:
Information
F2 during POST (power-on self-test) when prompted at the
Main
Security
Boot
Exit
To navigate through the following:
Menu - use the left and right arrow keys
Item - use the up and down arrow keys
Change parameter value - press F5 or F6.
Exit - Press Esc
Load default settings - press F9. Press F10 to save changes and exit BIOS Setup
Utility
Parameter values can be changed if enclosed in square bracket s [ ]. Navigation
keys appear at the bottom of the screen. Read parameter help carefully when
making changes to parameter values. Parameter help is found in the Item
Specific Help area of the screen.
System information is subject to specific mode ls.
System Utilities2-3
BIOS0
NOTE:
NOTE:
3.5
CPU Type:
CPU Speed:
HDD Model Name:
HDD Serial Number:
ATAPI Model Name:
System BIOS Version:
VGA BIOS Version:
Serial Number:
Asset Tag Number:
Product Name:
Manufacturer Name:
UUID:
The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen:
The screens provided are for reference only. Actual values may differ by model.
Information0
The Information tab shows a summary of computer hardware information.
Table 2-1 describes the parameters shown in Figure 2-1
Table 2-1. BIOS Information
CPU TypeCPU (central processing unit) type and speed of system
CPU SpeedSpeed of the CPU
HDD Model NameModel name of HDD0 (hard disk drive) installed on primary IDE
HDD Serial NumberSerial number of HDD0 installed on primary IDE master
ATAPI Model NameModel name of Optical device installed in system
System BIOS VersionSystem BIOS version
2-4System Utilities
Figure 2-1. BIOS Information
ParameterDescription
master
Table 2-1. BIOS Information (Continued)
ParameterDescription
VGA BIOS VersionVGA (video graphics array) firmware version of system
Serial NumberSerial number of unit
Asset Tag NumberAsset tag number of system
Product NameProduct name of the system
Manufacturer NameManufacturer of system
UUIDUniversally Unique Identifier
System Utilities2-5
Main0
System Time[02:44:56]
System Date
Total Memory
Video Memory
Quiet Boot
Network Boot
F12 Boot Menu
D2D Recovery
SATA Mode
This is the help for the hour
field. Valid range is from 0 to
23. REDUCE/INCREASE:
F5/F6
3.5
The Main tab allows the user to set system time and date, enable or di sable boot option and
enable or disable recovery.
Figure 2-2. BIOS Main
Table 2-2 describes the parameters shown in Figure 2-2
.
Table 2-2. BIOS Main
ParameterDescriptionFormat/Option
System TimeBIOS system time in 24-hour formatFormat: HH:MM:SS
System DateBIOS system dateFormat MM/DD/YYYY
Total MemoryTotal memory availableN/A
Video MemoryAvailable memory for videoN/A
Quiet BootShows OEM (original equipment manufacturer)
Network BootOption to boot system from LAN (local area
F12 Boot MenuOption to use boot menu during POSTOption: Enabled or
screen during system boot instead of traditional
POST screen
network)
(hour:minute:second)
(month/day/year)
Option: Enabled or
Disabled
Option: Enabled or
Disabled
Disabled
2-6System Utilities
Table 2-2. BIOS Main (Continued)
ParameterDescriptionFormat/Option
D2D RecoveryOption to use D2D Recovery functionOption: Enabled or
Disabled
SATA ModeOption to set SATA controller modeOption: AHCI or IDE
System Utilities2-7
Security0
Supervisor Password Is:Clear
Item Specific Help
Install or Change the password
and the length of password
must be greater than one word.
User Password Is:
HDD Password Is:
Set Supervisor Password
Set User Password
Set HDD Password
Power on Password
Clear
Clear
<Disabled>
3.5
The Security tab shows parameters that safeguard and protect the computer from
unauthorized use.
Figure 2-3. BIOS Security
Table 2-3 describes the parameters shown in Figure 2-3.
Table 2-3. BIOS Security
ParameterDescriptionOption
Supervisor Password IsSupervisor password setting
User Password IsUser password setting
HDD Password IsHDD password setting
Set Supervisor PasswordOption to set supervisor password
Set User PasswordOption to set user passwordN/A
Set HDD PasswordOption to set HDD passwordN/A
Clear or Set
Clear or Set
Clear or Set
N/A
2-8System Utilities
NOTE:
NOTE:
NOTE:
NOTE:
IMPORTANT:
+
NOTE:
NOTE:
CAUTION:
!
Table 2-3. BIOS Security (Continued)
ParameterDescriptionOption
Password on Boot
If Power-on-Password authentication is
enabled, the BIOS password can only be
cleared by initiating the Crisis Disk Recovery
procedure. Refer to Crisis Disk Recovery.
Shows if password is required during system boot
When prompted to enter password, three attempts are allowed before system halts.
Resetting BIOS password may require computer be returned to dealer.
Disabled or
Enabled
Setting a Password0
Perform the following to set user or supervisor passwords:
1. Use the and keys to highlight the Set Supervisor Password parameter and press
Enter. The Set Supervisor Password dialog box appears.
To change an existing password, refer to Changing a Password.
System Utilities2-9
Figure 2-4. Set Supervisor Password
2. Type a new password in the Enter New Password field. Passwords are not case
sensitive and the length must not exceed 12 alphanumeric characters (A-Z, a-z, 0-9).
Retype the password in the Confirm New Password field.
Use care when typing a password. Characters do not appear on the screen.
3. Press Enter. After setting the password, the computer sets the User Password
parameter to Set.
Password on Boot must be set to Enabled to activate password feature.
4. Press F10 to save changes and exit BIOS Setup Utility.
Removing a Password0
NOTE:
NOTE:
Perform the following:
1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears:
Figure 2-5. Set Supervisor Password
2. Type current password in Enter Current Password field and press Enter.
3. Press Enter twice
Password fields. Computer will set Supervisor Password parameter to Clear.
4. Press F10 to save changes and exit the BIOS Setup Utility.
without typing anything in Enter New Password and Confirm New
Changing a Password0
1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears.
Figure 2-6. Set Supervisor Password
2. Type current password in Enter Current Password field and press Enter.
3. T ype new password in Enter New Password field. Retype new password in Confirm New Password field.
4. Press Enter. Computer sets Supervisor Password parameter to Set.
Password on Boot must be set to Enabled to activate the password feature.
2-10System Utilities
5. Press F10 to save changes and exit BIOS Setup Utility.
If the verification is OK, the screen will show as follows.
Figure 2-7. Setup Notice
The password setting is complete after the user presses Enter.
If the password entered does not match the current password, the screen shows the Setup
Warning dialog. (Figure 2-8)
Figure 2-8. Setup Warning: Invalid Password
If new password and confirm new password strings do not match, the Setup Warning
dialog appears (Figure 2-9).
Figure 2-9. Setup Warning: Passwords Do Not Match
System Utilities2-11
Boot0
Boot priority order:
Item Specific Help
Use <> or <> to select a
1. Network Boot: Atheros Boot Agent
2. USB FDD:
3. HDD0: WDC WD6400BPVT-22HXZT1
4. USB HDD:
5. USB CDROM:
6. ATAPI CDROM: TSSTcorp CDDVDW TS-L633F
3.5
device, then press <F5> to
move it down the list, or <F6>
to move it up the list. Press
<Esc> to escape the menu
The Boot tab allows changes to the order of boot devices used to load the operating system.
Bootable devices include the:
USB diskette drives
Onboard hard disk drive
DVD drive in the module bay
Use and keys to select a device and press F5 or F6 to change the value.
Figure 2-10. BIOS Boot
2-12System Utilities
Exit0
Exit Saving Changes
Item Specific Help
Exit System Setup and save
3.5
your changes.
Exit Discarding Changes
Load Setup Defaults
Discard Changes
Save Changes
The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility.
Table 2-4 describes the parameters in Figure 2-11.
Table 2-4. Exit Parameters
Exit Saving ChangesExit BIOS utility and save setup item changes to system.
Exit Discarding ChangesExit BIOS utility without saving setup item changes to system.
Load Setup DefaultLoad default values for all setup items.
Discard ChangesLoad previous values of all setup items.
Save ChangesSave setup item changes to system.
Figure 2-11. BIOS Exit
ParameterDescription
System Utilities2-13
BIOS Flash Utilities0
NOTE:
NOTE:
NOTE:
NOTE:
NOTE:
NOTE:
NOTE:
NOTE:
BIOS Flash memory updates are required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
If a Crisis Recovery Disc is not available, create one before Flash utility is used.
Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used.
Use AC adaptor power supply when running Flash utility. If battery pack does not
contain power to finish loading BIOS Flash, do not boot system.
Perform the following to run Flash.
1. Prepare a bootable USB HDD.
2. Copy Flash utilities to bootable USB HDD.
3. Boot system from bootable USB HDD.
Flash utility has auto execution function.
2-14System Utilities
DOS Flash Utility0
Boot priority order:
Item Specific Help
Use <> or <> to select a
1. Network Boot: Atheros Boot Agent
2. USB FDD:
3. HDD0: WDC WD6400BPVT-22HXZT1
4. USB HDD:
5. USB CDROM:
6. ATAPI CDROM: TSSTcorp CDDVDW TS-L633F
3.5
device, then press <F5> to
move it down the list, or <F6>
to move it up the list. Press
<Esc> to escape the menu
Perform the following to use the DOS Flash Utility:
1. Press F2 during boot to enter Setup Menu.
2. Select Boot Menu to modify boot priority order.
Example: If using USB HDD to Update BIOS, move USB HDD to position 1.
Figure 2-12. BIOS Boot
3. Insert the USB HDD and reboot computer.
System Utilities2-15
4. Execute XEWX100.BAT to update BIOS. Flash process begins as shown in Figure 2-13.
Current BIOS Model name : ZQ8
New BIOS Model name : ZQ8
Current BIOS version: V0.06t
New BIOS version: V0.06t
Updating Block at FFE85000
Figure 2-13. DOS Flash Process
5. Flash is complete when the message, Flash Programming Complete is shown.
System will restart automatically when finished.
If AC power is not connected, the following message is shown (Figure 2-14). Plug in the
AC power to continue.
Figure 2-14. AC Power Warning
2-16System Utilities
WinFlash Utility0
Perform the following to use the WinFlash Utility:
1. Double-click WinFlash executable.
2. Click OK to begin update. A progress screen is shown. (Figure 2-15)
Figure 2-15. InsydeFlash
System Utilities2-17
Remove HDD/BIOS Password Utilities0
CAUTION:
!
NOTE:
NOTE:
NOTE:
NOTE:
If Power-on Password authentication is enabled, the BIOS password can only be
cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk
Recovery.
This section provides details about removing HDD/BIOS passwords.
Remove HDD Password as follows:
If the HDD password is incorrectly entered three times, an error is generated.
(Figure 2-16)
Figure 2-16. Password Error Status
To reset the HDD password, perform the following:
1. From Password Error Status dialog shown in Figure 2-16, press Enter to continue.
2. The Enter Unlock Password dialog (Figure 2-18) is shown.
Figure 2-17. Unlock Password Key
An key code is generated for use with unlocking utility (Ex: 76943488). Make note of
this code.
Figure 2-18. Unlock Password Key
3. On separate, compatible device, boot to DOS.
2-18System Utilities
4. Execute UnlockHD.exe (Figure 2-19) to create a password unlock code. Use the format
<UnlockHD [key code]> with the code noted in the Figure 2-18.
Example: UnlockHD 76943488
The command generates a password which can be used for unlocking the HDD.
Password: 46548274
Figure 2-19. Unlock Password
5. On original device, enter password (Figure 2-19) in Enter Unlock Password dialog
(Figure 2-18).
System Utilities2-19
Removing BIOS Passwords0
(Hardware method) To clear User or Supervisor passwords, open the DIMM door and use a
metal instrument to short the R582 point.
Figure 2-20. CMOS Jumper
(Software method) If wrong supervisor password is entered three times, the message
System will halt! is displayed on screen.
Figure 2-21. Supervisor Password Error
2-20System Utilities
If user is unable to obtain correct password then it must be removed. There are two methods
to do this.
Method 1:0
If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc
must be used.
Method 2:0
If BIOS menu item Power on Password is set to Disabled.
1. Boot to DOS and execute ClearSuPw.exe. (Figure 2-22)
Figure 2-22. Clear Supervisor Password Utility
2. When message Clear the SU Pws completely is displayed, supervisor password
has been removed.
System Utilities2-21
Cleaning BIOS Passwords0
CAUTION:
!
If Power-on Password authentication is enabled, the BIOS password can only be
cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk
Recovery.
To clean the User or Supervisor passwords, perform the following steps:
1. At the DOS prompt, enter clnpwd.exe.
2. Press 1 or 2 to clean the desired password shown on the screen.
Figure 2-23. Clean BIOS Password
3. The on screen message shows function success or failure.
2-22System Utilities
Miscellaneous Tools0
Using Boot Sequence Selector0
The Boot Sequence Selector allows the boot order to be changed without accessing the
BIOS. To use Boot Sequence Selector, perform the following steps:
1. Enter into DOS.
2. Execute BS.exe to show the usage screen. (Figure 2-24)
Figure 2-24. Boot Sequence Selector
3. Select the desired boot sequence by entering the corr esponding sequence. For example,
enter <BS 2> to change the boot sequence to HDD | CD ROM | LAN | Floppy.
System Utilities2-23
Using DMITools0
NOTE:
NOTE:
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM
(Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for h ardware
management.
When the BIOS shows Verifying DMI pool data, it is checking that the table correlates
with the hardware before sending information to the operating system (Windows, etc.).
To update the DMI Pool, perform the following:
1. Boot to DOS.
2. Execute Dmitools.exe.
dmitools /r ==> Read dmi string from BIOS
dmitools /wm xxxx ==> Write manufacturer name to EEPROM (max. 16 characters)
dmitools /wp xxxx ==> Write product name to EEPROM (max. 16 characters)
dmitools /ws xxxx ==> Write serial number to EEPROM (max. 22 characters)
dmitools /wu xxxx ==> Write uuid to EEPROM
dmitools /wa xxxx ==> Write asset tag to EEPROM (max. 32 characters)
The following examples show the commands and the corresponding output information.
Read DMI Information from Memory
Input:
dmitools /r
Output:
Manufacturer (Type1, Offset04h): Packard Bell
Product Name (Type1, Offset05h): xxxxx
Serial Number (Type1, Offset07h): 01234567890123456789
UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Asset Tag (Type3, Offset04h): Acet Asstag
The following messages report to screen to confirm completion:
Write Product Name to EEPROM
Input:
dmitools /wp Acer
Write Serial Number to EEPROM
Input:
dmitools /ws 01234567890123456789
Write UUID to EEPROM (Create UUID from Intel WFM20.pdf)
Input:
dmitools /wu
Write Asset Tag to EEPROM
Input:
dmitools /wa Acet Asstag
When using any of the write options, restart the system to set the new DMI data.
2-24System Utilities
Using the LAN MAC EEPROM Utility0
Perform the following steps to write MAC (Media Access Control) information to EEPROM:
Use the MAC.BAT utility to write the MAC.CFG file to the EEPROM under DOS mode.
1. Use a text editor (Ex: Notepad) to open the MAC.CFG file. See the MAC.CFG contents in
Figure 2-25
Figure 2-25. LAN MAC EEPROM
Table 2-5. LAN MAC EEPROM
ParameterDescription
WriteData = ‘001122334455'MAC value
StartAddr=7AMAC address
WriteLeng=6MAC value length
KeepByte=0Value not important
2. Enter into DOS.
3.
Run the MAC.BAT file to write MAC values to EEPROM.
Figure 2-26. LAN MAC EEPROM
Reboot the system when the process has completed.
4.
System Utilities2-25
Crisis Disk Recovery0
1. Plug in the USB flash disk.
2. Select the Fast Format option and click Start. Then click Next.
Figure 2-27. USB Flash Crisis Disk
3. Click Format and then Exit to complete the operation.
Figure 2-28. USB Flash Crisis Disk
2-26System Utilities
4. Copy the P5WE6x64.FD file to the USB flash disk root directory.
NOTE
P5WE6x64.fd
Figure 2-29. USB Flash Crisis Disk
NOTE:
:
Do not place any other *.fd files to the USB flash disk root directory.
5. Plug in the USB Flash Disk without AC plug.
6. Press Fn + Esc keys and hold them down, then plug in AC power. The power button
flashes orange.
7. Press Power button and the system will enter crisis mode to flash the BIOS.
This chapter contains general information about the comp uter, a list of tools needed to do the
required maintenance and step by ste p procedures on how to r emove and in sta ll component s
from the computer.
General Information0
The product previews seen in the following procedures may not represent the final product
color or configuration. Cable paths and positioning may also differ from the actual model.
During the removal and installation of components, make sure all available cable channels
and clips are used and that the cables are installed in the same position.
All prerequisites must be completed prior to starting maintenance.
Recommended Equipment0
The following equipment are recommended to do the following maintenance procedures:
Wrist grounding strap and conductive mat
Flat screwdriver
Philips screwdriver
Plastic tweezers
Flat plastic pry
The flowchart in Figure 3-1 shows a graphic representation of the module removal and
installation sequences. It shows information on what components may need to be removed
and installed during servicing.
Figure 3-1. Maintenance Flow
3-6Machine Maintenance Procedures
Getting Started0
A
Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order
of the sequence to avoid damage to any of the hardware components.
Do the following prior to starting any maintenance procedures:
1. Remove power (A) from the system and peripherals.