Packard bell IMEDIA 2579, 755, EASYNOTE BU45-O-002, EASYNOTE MZ36-R-017, IPOWER J8810 QUICK START & TROUBLESHOOTING GUIDE

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Quick Start & Troubleshooting

Guide

TABLE OF CONTENTS

Important Information 3

Computer Basics 4

Safety and Comfort .................................... 4

Safety Precautions ................................ 4

Health Precautions ............................... 4

Getting to Know your Computer ................ 5

The Keyboard and Touchpad................ 5

Your Computer’s Drives ....................... 6

Power Supply....................................... 8

Ports and Connectors ........................... 9

Turning your Computer ON or OFF ... 11

Upgrading your Computer.................. 12

First steps on the Net ............................... 14

Get Connected! ................................. 14

Network connections ......................... 15

Surf the Net! ...................................... 16

Using Windows and your Software........... 19

Windows Welcome Center................. 19

Setup my PC...................................... 19

Packard Bell Recovery Backup Creator 19

Packard Bell Updator.......................... 22

Your Computer's Documentation ....... 22

Your Software .................................... 23

Playing Multimedia Files .................... 24

Volume Controls................................ 26

Helpdesk 28

Safe Computing....................................... 28

Maintenance ..................................... 28

Updates ............................................. 32

Security............................................. 32

Windows Remote Assistance.............. 37

Diagnose & Repair ................................... 38

Top Troubleshooting Cases ................ 38

Miscellaneous Troubleshooting .......... 44

Restoration and Recovery......................... 51

Packard Bell Smart Restore................. 51

Packard Bell Recovery Program .......... 51

Packard Bell Limited Warranty 55

Regulatory Information 60

Environment 63

Software License 64

Index 65

Table of Contents -

of this manual may be reproduced or transmitted, in any form or by any means, whether electronic, chemical, manual or otherwise, including but not limited to photocopying, recording, or information storage and retrieval systems, for any purpose without prior written permission of Packard Bell B.V.

Disclaimer

Packard Bell B.V. specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differ slightly from your particular situation. All items described in this guide are for illustration purposes only and may not apply to your particular situation. No legal rights or entitlements may be obtained from descriptions made in this manual. Packard Bell B.V. reserves the right to revise or make changes or improvements to this product or documentation at any time without obligation to notify any person of such revisions or improvements. In no event shall Packard Bell B.V. be liable for any consequential or incidental damages, including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product.

Trademark

Microsoft and Windows Vista are registered trademarks of Microsoft Corporation. FireWire is a trademark of Apple Computer, Inc. Google is a registered trademark of Google Inc. Packard Bell is a registered trademark of Packard Bell B.V. All other company or product names are trademarks, registered trademarks or service marks of their respective owners.

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Quick Start & Troubleshooting Guide

IMPORTANT INFORMATION

Thank you for purchasing a Packard Bell computer! This guide has been designed to introduce you to the features of your computer and assist in your computing

experience. It will also help you maintain your computer and troubleshoot in case you encounter a problem. To make the most of your computer, Packard Bell recommends you perform the actions described below

before you start working with your computer.

Setup my PC

To make it easy, Packard Bell has gathered all important setup steps in one application! start automatically when you first turn on your computer, this is an easy step by step process to configure your Internet access, antivirus program, Identity card, etc. (see page 19 for details).

Packard Bell Recovery Backup Creator

Use

Recovery Backup Creator

No separate copies of the Windows discs and Microsoft utilities are provided. All the programs are included in your recovery data in a specific partition of your hard drive. Packard Bell recommends you create the recovery DVDs before you start to work with your new computer (see page 19 for details).

(or

Recovery DVD Creator

) to copy your computer's recovery data to DVDs.

Packard Bell Updator

To ensure that your computer has the latest updates for drivers and software, please use the

program as soon as you have configured an Internet connection (see page 22 for details).

Updator

Packard Bell InfoCentre

To discover more about your computer, please make sure you check user‘s guide installed on your computer. You need to update the guide at least once online (see page 22 for details).

Packard Bell InfoCentre

Setup my PC

Packard Bell

, the electronic

will

Packard Bell Website

Remember to visit www.packardbell.com often! Check out the Support section: it contains our online Troubleshooter, up-to-date information, help, drivers and downloads.

Packard Bell Support

Make sure you write down your computer serial number, date and place of purchase and model name on the cover of this guide. Also, save your proof of purchase. If you call us, please write down any error message causing the problem, and have the computer in front of you and switched on if possible. Having these items to hand when contacting us will ensure better and quicker service.

Important Information -

COMPUTER BASICS

SAFETY AND COMFORT

Safety Precautions

Please follow the guidelines below to use your computer comfortably and to avoid health problems.

Computer Environment

Make sure that the computer:

✓ is away from direct sunlight and sources of heat; ✓ is away from magnetic fields or any device generating static electricity; ✓ is kept at least 30 centimetres away from a mobile phone; ✓ is not in a dusty or damp environment; ✓ is not placed on a carpet or any other surface that may have an electrical charge.

Cables

✓ Do not cover or place objects on the AC adapter. Keeping the adapter clear of objects allows the adapter

to cool properly during use.

✓ Only use the AC adapter that is supplied with your computer. Although other adapters may look similar,

using them can damage your computer.

Cleaning your Computer

✓ never spray cleaning product directly on the screen; ✓ if you spill liquid on your computer, switch it off immediately, unplug the AC adapter, remove the bat-

tery and make sure it is completely dry before switching it on again. Wait overnight if necessary.

Health Precautions

✓ If you work or play for hours at a time, then make sure you take regular breaks. Look away from the com-

puter's screen once in a while. Do not use your computer if you are tired.

✓ Arrange your computer so that you can work in a natural and relaxed position. Place items that you use

frequently within easy reach.

✓ Position your computer directly in front of you for increased safety and comfort. Ensure that your key-

board and touchpad are at a comfortable height. The screen should be about 45-70 cm from your eyes.

✓ The computer’s underside, power adapter and the air from ventilation slots may become hot

during use. Avoid continuous body contact and do not place the computer on your lap while it is operating.

✓ Ensure that the computer’s ventilation slots and openings are never obstructed or covered. Do not place

the computer on a soft surface (such as a carpet, chair or bed) that may block ventilation slots.

✓ Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, or

aggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of pain, tingling, numbness or other discomfort, please contact your doctor.

✓ We advise that parents monitor the use of games by their children. If you or your child experience any of

the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult your doctor. This may happen even if the person has no medical history of epilepsy.

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Quick Start & Troubleshooting Guide

GETTING TO KNOW YOUR COMPUTER

The Keyboard and Touchpad

Keyboard

The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to

➊

InfoCentre.

➋

➌

➒

➍

➑

➓

1. Numbers: Used to enter numbers and special characters. Press [Shift] simultaneously for characters on the top and press [Ctrl] + [Alt] for characters on the right.

2. Backspace: Used to go back one space and delete the last key pressed.

3. Del: Deletes characters to the right of the cursor or any highlighted item.

4. Numeric keypad: Functions as a second set of cursor keys. Press the [Numlock] key to enter numbers.

5. Arrow keys: Move the cursor up, down, left and right.

6. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option.

7. Space: used to enter an empty space in your text.

8. Shift: Use simultaneously with a letter key to enter capital letters.

9. Esc: Cancels most current tasks.

10.Fn: Use simultaneously with the [F1] to [F12] keys (blue symbols) to activate special functions.

Note: To optimise space and weight, certain computers use compact keyboards that do not provide a numeric keypad. If this is the case, you may use the integrated keypad by activating Num Lock and using the keys with characters printed in blue (the keys in the centre-right of the keyboard). Press Num Lock again to return the keys to their normal functions.

➐

➎

➏

Computer Basics -

➏

Touchpad

The touchpad controls the arrow on the screen . This arrow is called the pointer or the cursor. When you slide your finger across the touch-sensitive pad, the pointer will follow this movement. Click one of the touchpad button to select or activate the command the cursor is pointing at. Ensure that you use a light touch on the touchpad surface.

Two quick taps on the surface

Left-click to select the item under the pointer. Double-click to start the program under the cursor, or select an entire word when typing text.

of a touchpad will perform the same action as a double-click.

Right-click to bring up a pop-up menu.

Note: You may connect a mouse to your computer. Simply connect it to your computer's USB port. This will not deactivate the touchpad function.

Improve the motion and visibility of the pointer! Click on ‘Start’ > Control Panel > Mouse > Pointer Options.

Your Computer’s Drives

The drives described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific to the model you have purchased, please check

Packard Bell InfoCentre

Memory Card Reader

Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones. Selected computers include an “all-in-one” memory card reader that allows you to read and write the most common types, such as MMC (Multi Media Card™), SD (Secure Digital)™ or MS (Memory Stick®).

Formatting a Memory Card

Before using a card for the first time, it should be formatted.

1. Insert your card in the corresponding slot and click on ‘Start’ > Computer.

2. Right-click on the card icon and select Format.

3. Click on Start in the format window and then click on OK.

Removing a card from an External Card Reader

1. Click on the Safely Remove Hardware icon in the Notification Area (next to the clock).

2. Click on Safely remove USB Mass Storage Device.

3. Wait until a

4. Remove the card.

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Quick Start & Troubleshooting Guide

Safe to Remove Hardware

message is displayed.

Optical Drives

An optical drive is able to read from (or write to) a variety of CD or DVD discs (e.g. Audio CD, CD-ROM, DVD).

Read-only (ROM) drives

Some optical drives are only able to read information from a disc, they cannot be used to store new information. These drives can be used to watch films, install programs and read data such as photos or music.

Recordable (R) or Re-Writable (RW) Drives

In addition to reading data from compatible discs, the optical drive(s) provided with your computer may be able to write (or 'burn') information to appropriate discs. You can use these drives to duplicate your CDs, create your own music compilations, digital photo albums or keep a safe copy of your valuable data. Disc recording software must be used to write information to recordable discs.

Note: Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, and that you are authorised to replicate it. In most countries you are allowed to make an archival backup of software or copy music for your own personal use.

Disc Compatibility for Recordable Drives

• DVD±RW Writer: DVD±RW drives (or DVD Dual drives) can write to recordable CDs, recordable DVDs ('-' or '+').

• Double-Layer DVD-RW Writer: recordable CDs and single- or double-layer recordable DVDs.

• Blu-ray Combo Drive (but not 'HD' DVDs) and may read from (but not write to) Blu-ray discs.

• Blu-ray Writer Blu-ray discs.

: Blu-ray Combo drives can write to recordable CDs, all 'standard' recordable DVDs

: Blu-ray drives can write to recordable CDs, all 'standard' recordable DVDs and recordable

Double-Layer DVD-RW drives (or DVD+R9 DL drives) can write to

Note: Discs and devices that use the HD DVD standard may not be used with Blu-ray devices.

Precautions

✓ If a program needs a disc, insert the disc into the drive before you start the program. ✓ Do not force a disc into the drive; make sure the disc is correctly inserted, then close the disc tray. ✓ Do not eject the disc without first closing the program that is using the disc. This could potentially cause

your computer to stop responding. Should this happen, restart your computer by using the

Manager

Windows Task

✓ If the tray does not eject, you may try to open it manually:

1. Switch your computer off.

2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pen-

cil as the lead may break inside the eject port and damage the drive.

✓ Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive,

if the lens is dirty, the optical drive may not function correctly.

✓ Do not wipe the lens with a normal cloth. Use a cotton swab to gently clean the lens. ✓ The optical drive is classified as a Class 1 laser product.

Note: This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Computer Basics -

Power Supply

Your computer requires a constant, stable power source to keep running. If you are at home then the AC adapter can be connected to a mains socket and used for as long as necessary. On the road, or if you simply want to avoid trailing wires, your computer's battery can power the computer.

AC Power Adapter

Your computer can use the supplied external power adapter (a power 'brick') to run on AC power. A power cable is provided that is appropriate for the country where the computer was purchased.

The power adapter provides adequate power to run your computer and recharge the battery pack at the same time.

Warning:

the adapter to cool properly during use. Only use the AC adapter that is supplied with your computer. Although other adapters may look similar, using them can damage your computer. The AC adapter and the underside of the computer can become hot after prolonged use. This is normal, but may cause injury with prolonged contact.

Do not cover or place objects on the AC adapter. Keeping the adapter clear of objects allows

Batteries

While you are away from an AC power supply, your computer uses a rechargeable battery. This battery can be removed, which allows you to carry multiple batteries for long journeys, or to replace an aged battery that has lost performance.

Note: Although the battery is charged at the factory, transit and shelf time may reduce the initial battery charge. The first time you use your computer, connect the AC power adapter and charge the battery completely.

Check

InfoCentre

about your computer’s battery.

to learn more

Battery Life

Battery life depends on how the computer is used, the battery's capacity and the computer's design. Batteries will start to perform less effectively with age.

Extending Battery Life

While on the road, it is important to be aware of the simple things you can do to extend the life of the computer's main battery. Turning down the screen brightness extends battery life (most computers reduce screen brightness automatically when using battery power). Battery life is best under the following conditions:

✓ The battery is new and fully charged. ✓ No peripherals (such as ExpressCards) or options (such as Wireless LAN features) are active or connected

to your computer.

✓ The computer's hard disk drive, optical drive and processor are idling or under low load. ✓ Power management features are active. You may change the power settings of your computer by clicking

on ‘Start’ > Control Panel > Power Options.

✓ Certain battery types require maintenance to avoid a reduction in battery life.

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Quick Start & Troubleshooting Guide

✓ Do not leave your battery in direct sunlight. Extreme temperatures can affect the performance of your bat-

tery. It’s best to use and charge your battery at room temperatures.

Replacing Batteries

Battery packs can be removed and replaced. Read the precautions on handling the battery before changing the battery.

A small lithium battery (‘CMOS’ battery) in some computers maintains basic configuration information (such as the time and date). In the event that the battery fails to maintain this information, we recommend that you contact a qualified technician who may replace this battery.

Battery Precautions and Disposal

✓ Batteries contain a mix of chemicals that should be treated with care. Before disposing of the battery, put

adhesive tape over the terminals. Do not disassemble the battery.

✓ Do not place used batteries in your regular waste. Ultimate disposal of the batteries should be handled

according to all national laws and regulations. Contact your local waste management officials for information regarding environmentally sound collection, recycling and disposal of batteries.

✓ There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equiva-

lent type recommended by the manufacturer.

Ports and Connectors

The ports and connector types described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view documentation specific to the model you have purchased, please check

Precautions

✓ Before you attach any device, check the installation instructions that were supplied with it. ✓ Do not remove a device if the computer is using it. ✓ Most devices may be added or removed while the computer is on. They will be detected and installed

automatically. However, they must be deactivated before they can be removed from the computer (for example, see

Removing a card from an External Card Reader

on page 6).

InfoCentre

Communication Ports

Network - Connect your computer to a network (‘LAN’) or certain high-speed Internet connections.

Modem - An internal fax/data modem connects you to the Internet over a dial-up connection.

A network port looks very similar to a modem port; they are often situated near each other. The network port is slightly larger than the modem port.

Warning:

unplug the modem from the telephone line, the TV port from the aerial socket and any network cable. A lightning strike to nearby telephone lines or an aerial could damage your modem, network or TV card or even your whole computer. Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike.

In thunderstorm conditions, make sure that you disconnect all your connection cables;

Expansion Ports

USB (Universal Serial Bus) - USB ports allow you to connect many peripheral devices to your computer (for example: keyboard, printer, scanner).

IEEE 1394 (FireWire) - An IEEE 1394 port (aka FireWire™ or i.LINK) allows you to connect highspeed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners.

Computer Basics -

ExpressCard - This slot allows you to use an ExpressCard/34 or ExpressCard/54 expansion card.

Note: It is not possible to use a PC Card device in an ExpressCard slot.

eSATA - An eSATA port allows you to connect a compatible external storage device (usually a hard disk drive) with a high-speed SATA connection.

Display and Audio Ports

VGA Port - Connect to a monitor with a VGA port. The appropriate cable is usually included with the monitor.

DVI Port - Connect to a monitor with a DVI (Digital Video Interface) port. The appropriate cable is usually included with the monitor.

Note: Many monitors use a 15-pin analogue connection, so you may need to purchase an adapter or a DVI-to-Analogue cable.

S-Video (TV-Out) Connection - An S-Video TV-Out port allows you to connect a compatible television.

HDMI (TV-Out) Connection - An HDMI TV-Out port allows you to connect a compatible display device (such as a high-definition television) with a single, easy-to-use connector.

Caution:

If you want to use your television's speakers, you must change the audio output (see page

26)or connect the Line-Out port of your computer to your television (or a speaker system). Line-Out - Lets you plug in stereo headphones or powered speakers. Plugging in an audio device

disables any built-in speakers. Microphone - Allows you to connect an external microphone for mono recording or amplification

through the unit. Plugging in an external microphone disables the built-in microphone.

Other Connectors

Memory Card Reader - Memory cards are used to store and transfer data by a wide selection of digital cameras, PDAs, MP3 players and mobile phones (see page 6).

TV Tuner - Allows you to connect an aerial and watch analogue or digital television on your computer (see page 24). An adapter may be required to connect to an aerial - if your computer features two TV tuner ports, use a splitter cable to connect both ports to an aerial.

Note: The TV tuner must be compatible with signals in your area.

AC Adapter (DC In) - Lets you attach the computer to the the supplied AC adapter. The computer requires a Packard Bell-certified adapter.

Other Features

Remote Control Receiver - The remote control receiver (Commercial IR) allows you to control the media functions of your computer from a distance when used with a compatible remote control (optional).

Caution:

The sensor is not an 'full' IR port and can only receive signals from a remote control. It cannot

be used to communicate with a mobile telephone.

Kensington Lock Fixture - This fixture allows you to attach a Kensington security lock or other compatible lock to protect your computer from theft.

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Quick Start & Troubleshooting Guide

Turning your Computer ON or OFF

Turning your Computer ON

1. First, switch ON any devices connected to your computer by pressing the main power button on these devices.

2. Then switch ON your computer by pressing the main power button.

To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user. You can access and modify your accounts at any time by clicking on ‘Start’ > Control Panel > User Accounts. To learn more about user account management, please see the section

Sleep mode

Click on the Sleep button to save your session and put the computer in a low-power state so that you may quickly resume working (see the

Power Options

section on page 12 for details).

User Account Control

on page 37.

➋

➊

Note: You may also put your computer into sleep mode without going to the Windows Start menu. Simply close all your applications and press the power button.

Turning your Computer OFF

Make sure all applications are closed before you turn off your computer. Turning off your computer will ensure that a data is saved and it will use as little power as possible (there may be a small power drain to charge batteries), however your computer will take longer to start.

➋

➊

➌

Once the computer has shut down, switch OFF all external devices if they have a power button.

Computer Basics -

Forced Shutdown

If your computer doesn’t respond, then try using the This utility provides information about your system’s performance and displays details about programs and processes running on your computer.

To do so, press the [Ctrl]+[Alt]+[Del] keys simultaneously and select Start Task Manager in the pop up menu.

Click on the Applications tab, select the task that you want to end and click on End Task.

Task Manager

Warning:

computer power button to turn your computer off. Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again.

If your computer still does not respond, press the

Power Options

The power options of Windows can control your computer’s power state and allow you to save energy. Depending on your needs, you can define the power scheme that suits you best. Four power saving modes are provided: Turn off device, Standby, Hibernate and Sleep.

The Sleep state combines the speed of Standby with the data protection features and low power consumption of Hibernate. Resuming use when your computer is in the Sleep state takes just a few seconds. You can shut down and restart your computer less often. The Sleep state not only reduces power consumption, but also helps protect your data.

To learn more about personalising your computer, click on Start > Help and Support.

Upgrading your Computer

Packard Bell strives to make your computing experience as easy and pleasant as possible. Because your computing needs may evolve, Packard Bell is here to help you choose the right accessories and make the most of your computer.

Memory

Memory (RAM) is a key component of your computer. If you run memory-intensive applications such as image or digital-video editing or 3D games, adding some memory will increase the computer performance and help your computer run faster.

To help you find out the memory module that is best suited to your Packard Bell computer, you can use our online configurator on www.packardbell.com! The step-by-step configurator is your best pick to find the right module quickly and easily with no risk of error, at a competitive price.

Storage (e.g. External Hard Disk Drive)

Whether you need additional storage space, need to create backups or need removable storage to carry your data, an external hard disk drive will be a convenient solution to expand your computer. Simply plug it into a USB port and "drag and drop" to transfer your valuable data in a few seconds. To make temporary backups, this is a lot quicker than burning a CD or DVD! High capacity drives are also ideal for storing your favourite music, photos and videos and take them with you everywhere you go!

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Quick Start & Troubleshooting Guide

Visit www.packardbell.com to discover our accessories and buy online or locate a store near you!

Convergence

Packard Bell aims at making the most of today's increasingly digital world with products that are ideally suited to popular and emerging digital activities. Our products integrate the best technologies and allow you to benefit from the latest advances, such as broadband Internet, WiFi networking and digital media. Our home entertainment range includes a collection of MP3 players to bring technology and entertainment with you wherever you go!

Visit www.packardbell.com today and enter the Lounge, where technology is always stress-free and personally enriching!

Warranty

Packard Bell computers come with a limited warranty. For further peace of mind, optional PB Care packs let you extend the standard warranty up to three years (one year + two additional years) and upgrade to on-site service for your computer. For information, please visit www.packardbell.com.

If your warranty has expired, or if PB Care packs are not available in your area, don't worry, Packard Bell has the answer. Packard Bell has appointed Authorised Service Centers to provide you with high quality service! You will benefit from the service of experienced technicians, trained on your Packard Bell product.

Recycling

You just bought a new computer and wonder what you can do with your old equipment? Don't just throw it out! Packard Bell encourages you to recycle!

Most computer equipment contains hazardous materials, which are best kept out of landfills. Through recycling, many materials used in computers can be recovered and used again. Many charitable organizations collect computer equipment, other companies can repair and sell used computers.

Please refer to

Regulatory Information

on page 60 to learn more about product disposal.

Computer Basics -

COMPUT

FIRST STEPS ON THE NET

Get Connected!

Using the Internet has become natural part of daily computing. To make it easier, Packard Bell has included tools to help you get started!

Internet Service Provider

To get connected, you need to register with an Internet Service Provider (ISP), which supplies the physical connection between your computer and the Internet. Certain computers come with a selection of ISPs already preinstalled.

If you wish to use an ISP that is not proposed, please refer to the instructions supplied with the installation pack from the ISP.

Connection Types

Depending on your computer model, your location and your communication needs, you have several ways to connect to the Internet.

Dial-Up

Most computers include a standard dial-up (‘modem’) connector. This allows you to connect to the Internet using the telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the Internet as the connection speed is low and connection time is typically charged per hour.

DSL (e.g. ADSL)

DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the Internet (this requires a ‘micro-filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped phone exchange (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable Internet connection. As the connection is always-on, it is generally charged at fixed monthly rates.

Note: A DSL connection requires an appropriate modem. A modem is usually provided by the ISP when you register. Many of these modems include an ‘router’ that provides network and Wi-fi access.

Cable

A cable connection provides fast and ‘always-on’ Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the Internet.

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Quick Start & Troubleshooting Guide

Network connections

A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an Internet connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless technologies (such as WiFi or Bluetooth).

Wireless networks

A wireless LAN or WLAN is a wireless local area network, which may link two or more computers without using wires. Setting up a wireless network is easy and allows you to share files, peripheral devices and an Internet connection.

Note: More detailed information is available in the InfoCentre wireless networks tutorial.

What are Benefits of a Wireless Network?

Mobility

Wireless LAN systems allow allows you and other user’s of your home network to share access to files and devices connected to the network, for example a printer or scanner.

Also you can share an internet connection with other computers in your home.

Installation Speed and Simplicity

Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings.

Components of a Wireless LAN

To set up your Wireless network at home you need to have the following:

Access point (router)

Access points (routers) are two-way transceivers that broadcast data into the surrounding environment. Access points act as a mediator between wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their services. Read carefully the documentation supplied with your Access point/router for detailed setup instructions.

Network Cable (RJ45)

A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type of cable may also be used to connect peripheral devices to the access point.

Wireless Adapter

An internal wireless adapter is normally already installed in your computer. If this is not the case, you may purchase a USB WiFi adapter. Connect this to one of your computer's USB ports to access a wireless network.

Computer Basics -

Diagram of a working network

1. Access point/router

2. Desktop computer

3. Modem

4. Printer

5. Portable computer

6. PDA/Smartphone

7. Network cables (RJ45)

Ad-Hoc internet sharing

The Internet Connection Sharing (ICS) feature of Microsoft Windows Vista allows you to share a single Internet connection with multiple computers. Built-in support for IEEE 802.11 wireless LANs (WLANs) allows you to create an ad-hoc wireless network. These two features can be used together to share a wired Internet connection with the members of an ad-hoc wireless network. This is the method of connection if you do not possess an Access Point (router).

Turning On/Off a WiFi Network Connection

Most computers feature a ‘WiFi’ button that turns the network connection on or off. If your computer does not feature a ‘WiFi’ button, you may turn your wireless network on or off, or control what is shared over the network with the network management options. Click on ‘Start’ > Network > Network and Sharing Center.

➎

➏

➐ ➊

➍

➐

➌

➐

➋

Surf the Net!

To surf the Internet, you need a program called an Internet browser. secure web browsing experience. As soon as you have your Internet access installed and you are connected, click on the Internet Explorer shortcut located on the Windows desktop and take your Internet experience to a new level!

16 -

Quick Start & Troubleshooting Guide

Internet Explorer

provides an easy and

Internet Explorer features

The image below shows the Internet Explorer browser’s start page. A brief description of some key aspects of the browser are listed below.

➎

➌

➏

➒

➋

➍

➑

➊

➐

1. Link to the Help menu: click to access the Internet Explorer Help section. There you can find information about Internet Explorer and take the Internet Explorer Tour. You may also press [F1] on your keyboard.

2. Reduce, maximize or close the window.

3. Address bar: Type in an Internet address (ex: www.packardbell.com) and press the Enter key on your keyboard, this will take you directly to the address you typed.

4. Instant Search Box: Search the web without having to open a search provider page. You can customize your search by setting your favorite search provider as the default. Use the dropdown list to choose a provider.

5. Back and Forward buttons: go back one page or forward one page while you are browsing.

6. Tabs: View multiple sites in a single browser window by switching from one site to another through tabs at the top of the browser frame.

7. Quick tabs: Select and navigate through open tabs by displaying thumbnails of them all in a single window.

8. Favourites Center: Manage your favourite websites, your browsing history and your RSS Feed subscriptions in just a few clicks.

9. RSS feeds: allow you to keep up with your favourite websites in an automated manner. An illuminated icon on the toolbar indicates that the site offers a feed to which you can subscribe, in order to be notified when content is updated. Your browser delivers the information to your Favourites Center. Now you can read news headlines, sports scores, etc. as soon as they arrive.

Caution:

Internet Explorer includes a from potential or known fraudulent websites (sites that look legitimate but actually are designed to capture your personal information). The address bar will turn yellow and a warning message will be displayed if you visit a suspected phishing site.

Phishing Filter

that warns you about and helps to protect you

Google Desktop (optional)

Google Desktop™ is a free pre-installed application that allows you to easily search and personalise your Packard Bell computer. Google Desktop provides full-text search over your email, files, music, photos, chats, Web pages you've viewed, and more. By making your computer searchable, Google Desktop puts your information easily within your reach and frees you from having to manually organise your files. Google Desktop also helps you gather new information from the Internet with Sidebar and Google Gadgets, visually appealing mini-applications that can display anything such as your new email, the local weather forecast to personalised news. With Google Desktop, you get

Computer Basics -

personalised information when you want it, right on your computer’s desktop. Simply click on the

Desktop

icon to start the program.

Google

Picasa (optional)

Google's photo organiser, Picasa™, is also installed on your new Packard Bell computer, which means you can easily find, edit and share all your digital photos.

This is the software that should have come with your digital camera. Each time you open Picasa, it automatically locates all your pictures (even the ones you forgot you had) and sorts them into visual albums organised by date with folder names you know. You can drag and drop to arrange your albums and make labels to create new groups. Picasa also makes advanced editing simple by putting one-click fixes and powerful effects at your fingertips. You can find Picasa in the list of installed programs: click on ‘Start’ > All Programs > Packard Bell - Photo/Video > Picasa.

Note: To learn more about Google™ products and features, visit www.google.com.

Packard Bell Website

To get you started why not visit our website, www.packardbell.com. (Click on Packard Bell is dedicated to provide you with on-going personalised support. Check out our Support section

to get help tailored to your needs:

✓ The

✓ Enter keywords in the ✓ Enter the

✓ Share your experiences with other Packard Bell users and find help in the

Select your country

Identification

tion specific to your computer!

Troubleshooter

be available in all countries).

Downloads

patches and upgrades for programs and firmware.

on the top of the page)

section can recognize your computer serial number and instantly give you all informa-

can help you find solutions in case you have a problem with your computer (may not

box and find all the support articles related to your search!

area to search for and download driver updates for your computer, as well as

User Forum

✓ You can also search for product information by range or category, read about your warranty and find con-

tact information.

To learn more about the latest technologies offered by Packard Bell, check out our

Shopping

the straight to your home in a few clicks!

www.packardbell.com is your gateway to a world of online activities and services: visit us regularly for the latest information and downloads!

section, you can also locate a store near you, or get the latest Packard Bell products delivered

Product Showroom

. With

18 -

Quick Start & Troubleshooting Guide

USING WINDOWS AND YOUR SOFTWARE

Windows Welcome Center

The first time you turn on your computer, the Welcome Center window opens. The Welcome Center introduces you to the new features and tools of Windows Vista. You can access the Welcome Center at any time by clicking on ‘Start’ > Control Panel.

Setup my PC

To make it easy, Packard Bell has gathered all important setup steps into one application called

Setup my PC.

matically start when you first turn on your computer. A wizard will guide you through the steps to install your Internet access, antivirus software, telephone and gaming programs, print your you wish to install and follow the prompts!

The

Setup my PC

Recovery Backup Creator

PC Identity Card

application will auto-

, and

. Simply select the items

Note: The number of options may differ according to your computer model and region.

Even if you do not use

Caution:

you should use the early as possible.

Recovery Backup Creator

Setup my PC

Packard Bell Recovery Backup Creator

The recovery backup creator ( copy of the recovery data stored on your hard disk drive.

Recovery DVD Creator

Recovery Disk Creator

) allows you to make a safe

Computer Basics -

Note: Certain computers are provided with Recovery DVDs instead of the recovery data on the computer's hard disk drive. In this case, the Recovery DVD Creator program is not required. See page 51 for information on using the Recovery DVDs. Recovery DVD Creator is only available on computers featuring a DVD writer. If your computer was not originally equipped with a DVD writer, and Smart Restore proposes the Create my Recovery disk option (instead of the Recovery DVD Creator) then you may copy the recovery data to an external USB hard disk drive.

Please read carefully before using the recovery backup creator:

✓ The recovery data contains all the programs that were originally supplied with your computer, including

your operating system. No separate copies of the Windows discs and Microsoft utilities are provided.

✓ The Recovery DVDs that you create will only contain the software that was originally on the hard disk of

your computer when it left the factory. Your personal files and other software that you have installed will not be copied.

✓ This operation takes time. During the whole process, do not shut down the computer or run any other

programs.

✓ Should a power failure occur while you are creating your recovery disk, please restart the recovery

backup creator

If you are creating Recovery DVDs, you will need:

✓ At least one blank recordable DVD; do not use rewritable DVDs. ✓ A CD marker pen to label your discs. Do not use stickers on the disc faces.

If you are creating a Recovery Disk, you will need:

✓ An external USB hard disk drive capable of holding at least 8GB (exact size needed depends on your com-

puter’s configuration).

✓ Certain external disks are not compatible with the recovery process. Once created, always test the disk to

check compatibility with the recovery process (see page 21).

Creating your Recovery Disk

To create a recovery disk, open Support > Smart Restore. Select click on the guided by on-screen instructions. Please read them carefully!

at the earliest opportunity.

Smart Restore

Create my Recovery DVD

, select ‘Start’ > All Programs > Packard Bell - Security &

button to start the process. Throughout the process, you will be

(or in some cases

Create my recovery disk

) then

➊

20 -

Quick Start & Troubleshooting Guide

➋

Creating Recovery DVDs

1. The program will create one disc at a time. A counter in the lower left part of the windows indicates the number of discs to create as well as the number of discs created so far. When it is finished, the program will check each disc for errors.

2. Label your Recovery DVD (Recovery DVD 1, 2, etc.). Use a CD marker pen to write on the disc's label side. Do not use stickers on the disc faces.

3. Store your Recovery DVDs in a safe place. They contain the recovery data of your computer. Please refer to the

Packard Bell Recovery Program

section (page 51) if you need to use your recovery data.

Creating a Recovery Disk

1. Select

2. Click on a disk or partition that will be used to store the recovery data and click on Ok (a disk may be

3. The program will check that there is enough space available on the selected disk. If there is not enough

4. Remove the disk from your computer (using the remove hardware icon in the notification area) and label

5. Store the disk in a safe place. It contains the recovery data of your computer.

Copy backup data to USB disk

divided into one or more partitions).

space, either remove some files from the disk or use a disk with a higher capacity.

Recovery Backup

Please refer to the

Packard Bell Recovery Program

section (page 51) if you need to use your recovery data.

Test the Recovery Disk

As there are a wide variety of external disks, you should always test the Recovery Disk to ensure it is compatible with the recovery process. Start the

•If the

• If you do not see the

Packard Bell Recovery Menu

use. Select Exit, disconnect the disk and restart your computer.

is displayed then the disk is compatible and you may store it for future

Packard Bell Recovery Menu

extended

), or use a different disk and start the recovery backup creator again.

Recovery Program

, ensure the disk uses a

, as described on page 52.

primary

Computer Basics -

partition (not

Packard Bell Updator

To ensure that your computer has the latest available updates for drivers and software, please use the

Packard Bell Updator

1. Click on Start > All Programs > Packard Bell - Security & Support > PBUpdator or double-click the PBUpdator icon on the desktop and follow the instructions that are displayed.

Packard Bell Updator

2. serial number and display a list of available updates.

3. Select the updates you wish to download and then install them.

Note: We recommend that you use this tool on a regular basis.

program as soon as you have configured an Internet connection.

will search the Packard Bell support website for updates based on your system's

Your Computer's Documentation

User’s Guide (Packard Bell InfoCentre)

This guide is not the only reference for information about your computer! guide contains information for your computer, giving you the help you need directly on your screen. You need to update this electronic user’s guide in order to have specific information for the computer you have purchased.

InfoCentre

To open on ‘Start’ > All Programs > Packard Bell - Security & Support > Packard Bell InfoCentre.

22 -

Quick Start & Troubleshooting Guide

, double-click on the User’s Guide (Packard Bell InfoCentre) icon on the desktop or click

InfoCentre

, your electronic user’s

Select a category

To update the contents of the User’s Guide (you will need an internet connection) simply click on the

for updates

The updates will be downloaded from Packard Bell and automatically installed on your computer. Your updated version of InfoCentre will contain detailed specific information on your computer’s configuration.

The useful tips on how to upgrade your computer.

Other buttons give you access to additional information, such as tutorials on performing day-to-day tasks and tips and information on using the Internet.

button on the InfoCentre welcome page (see image above).

My Computer

button contains all the technical information about your computer's components and

Check

Note: The number of categories and titles available may differ according to the computer you purchased.

Remember to update your InfoCentre to have the latest information available! You should also make regular visits to www.packardbell.com and check out the Support section: it contains up-to-date information, help, drivers and downloads.

Software Documentation

Most of the applications preinstalled on your computer by Packard Bell feature a documentation file.

Note: If you need help while using a program, press [F1] on your keyboard, or click on Help or the Help icon (typically a ? sign).

Your Software

Where is my Software?

Packard Bell computers include a range of software applications. The types of programs and categories available on your computer depend on the model you purchased.

Computer Basics -

Your software can be found:

✓ Preinstalled: your software is ready to use or to set up. However, some titles require a CD or DVD to run

(typically, games or encyclopædia). You will find these discs in your computer's packaging.

✓ On a CD or DVD: the software first needs to be installed. To do so, insert the installation CD or DVD. An

installation wizard will start automatically and all you have to do is follow the instructions on the screen.

Playing Multimedia Files

You may use the media software on your computer to play music, films or photo slide-shows and watch television (if your computer has a TV tuner). Other options allow you to create CDs or DVDs.

One or more media programs are installed on your computer,

Windows Media Center

Other media programs may have been installed by Packard Bell to provide an improved media experience.

Windows Media Player

Windows Media Center or PowerCinema

Certain computers also include all-in-one media ‘centers’ such as

PowerCinema

of multimedia content, presented with simple menus that may be easily controlled with a remote control. You may watch live or recorded TV (if your computer has a TV tuner), listen to digital music, view pictures and personal videos, create CDs and DVDs, or access content from online services.

To start the media program installed on your computer, either click on ‘Start’ > Windows Media Center or ‘Start’ > All Programs > Photo/ Video > PowerCinema.

The first time you start the media program, it will start a setup wizard, which will configure some basic settings. If available, select the

Windows Media Player

are provided by Microsoft.

may be used to play MP3 or WMA audio files, CDs or most video files.

and optionally

Note: It is not recommended that you use Windows Media Player to play DVD movies. Other media players (such as PowerCinema) provide additional playback options.

Windows Media Center

. These programs can handle a variety

Setup

If your computer includes a remote control or TV tuner (page 10) they must be connected and

Caution:

active before starting the media program for the first time.

Express setup

option, you may then configure additional options as needed.

Note: If you have an Internet connection, the Guide (Electronic Program Guide) allows you to view a list of current TV shows. This shows channel and network information, as well as the title, description and scheduled broadcast time of shows.

24 -

Quick Start & Troubleshooting Guide

Check out the Help and Support section. Click on ‘Start’ > Help and Support > What's new? > Windows Media Center.

TotalMedia Theatre (for Blu-ray)

If your computer is equipped with a Blu-ray drive, you may watch Blu-ray movies with You may start ically, with or

Blu-ray

TotalMedia Theatre

TotalMedia Extreme

option).

by inserting a Blu-ray disc and waiting for the program to start automat-

(select the

Play

option) or with

Windows Media Centre

TotalMedia Theatre

(select the

Play BD

AutoPlay

The Windows AutoPlay function allows you to choose the way Windows handles media files on devices with removable storage (digital camera, CD, DVD, etc).

If you have inserted a disk that contains files (such as a DVD, USB key or memory card), Windows will display a dialogue box and ask you to choose how you want to open the files.

For example, if you have inserted an audio CD or a DVD movie, Windows will automatically display a dialogue box and ask you to choose how you want to play it. If Windows asks you to select a DVD player, we recommend that you always choose the DVD player included with your software collection (e.g. PowerCinema or Windows Media Center).

Playing downloaded files

Downloaded files may work with the media programs installed on your computer, or may require specific programs. Files that include DRM functions may only play in specific programs (e.g. iTunes, Windows Media Player) or only on devices certified for use with the each type of file. Other formats may require a specific audio or video

codec

that may not have been installed on your computer.

Codecs

A codec is software that is used to compress or decompress a digital media file, such as a song or video. Windows Media Player and other programs use codecs to play and create digital media files.

For example, when you rip a song from an audio CD to your computer, the player uses the Windows Media Audio codec to compress the song into a compact WMA file. When you play that WMA file (or any WMA file that might be streamed from a Web site), the media player uses the Windows Media Audio codec to decompress the file so the music can be played through your speakers.

Why do I get a message that says my computer is missing a codec?

If you get a message that says that your computer is missing a codec, it may be because you are using a file that was compressed using a codec that Windows or the media player does not include by default. In many cases, you can download and install the missing codec by clicking on the Web Help button in the error message.

Please also see Windows Help and Support for more information.

Computer Basics -

Volume Controls

Apart from the volume controls on your computer, keyboard (with an Fn-key combination), or speakers (depending on your equipment), you can also adjust the volume and balance of your speakers from Windows.

Adjusting the Volume

To adjust the volume, simply click on the Speaker icon located in the Notification Area, next to the clock.

Drag the slider up or down to adjust the volume. Click on the Speaker icon to mute the volume. Click again to resume playback.

Click on Mixer to access advanced volume control settings.

Note: If you cannot see the speaker icon:

• Click on ‘Start’ > Control Panel > Taskbar and Start Menu.

• Select the Notification Area tab.

• Place a tick in the Volume box and click OK.

HDMI Audio Switch (optional)

Your computer may be equipped with a High Definition Multimedia Interface (HDMI) port that allows you to use a compatible television or monitor as an external display device.

HDMI is an interface standard for consumer electronics devices that combines digital video and audio into a single, easy-to-use connector.

By default, your computer’s speakers are used as the main audio output device. The HDMI Audio Switch tool allows you to easily switch between the main audio output source and an alternative external one (HDMI device).

1. Connect an HDMI cable between the HDMI port on the computer and the HDMI-In socket on your television or monitor.

2. Double-click on the HDMI Audio Switch icon on the Windows desktop, or click on Start > Packard Bell Support > HDMI Audio Switch. This will automatically set your television’s speakers as default speakers. Double-click on the icon again to enable your computer’s speakers again.

The symbol in the lower part of the Windows desktop indicates that the computer's speakers are activated. The symbol indicates that the television's speakers are activated.

HDMI port

HDMI cable connector

Note: If you switch from one audio source to another but nothing happens, first check the volume settings and stop and resume playback. If you still have no sound, close and restart the program.

26 -

Quick Start & Troubleshooting Guide

Note: When you disconnect your HDMI cable, do not not forget to set your computer’s speakers as the default audio device again, otherwise your computer will not have any sound.

Computer Basics -

HELPDESK

SAFE COMPUTING

To make the most of your new computer and ensure it runs smoothly for a long time, you should use the programs below and regularly perform the actions described in this guide.

Maintenance

Packard Bell Recovery Backup Creator

The recovery backup creator ( make a safe copy of the recovery data stored on your hard disk drive. Please see the

Recovery

section on page 51 for information on using the recovery backup.

Caution:

You should use the

computer’s most important maintenance tool.

Recommended maintenance tasks

There are several tasks you should perform periodically (about once per month) to ensure your computer stays in good health:

Error Checking

Using the lost. It checks and repairs two types of errors:

Check Disk

✓ file system errors, such as fragmented files that were not deleted and files with invalid sizes or dates; ✓ physical errors, which occur in your hard disks so-called cluster and/or sector areas that may wear out

over time.

1. Click on ‘Start’ > Computer. Right-click on the HDD icon and select Properties.

2. Click on Tools and Check Now in the Error-checking field.

3. Tick Automatically fix file system errors in the options area. If you tick Scan for and attempt recovery of bad sectors, your computer will carry out the physical error checking for a few minutes and will need to restart. Click on Start to proceed.

Disk Cleanup

The

Disk Cleanup

searches your drive and displays unused files, such as temporary Internet files, files in the Recycle Bin and other temporary files that you can safely delete.

1. Click on ‘Start’ > Computer. Right-click on the HDD icon and select Properties.

2. Select the General tab and click on Disk Cleanup.

3. Tick each category in the and click on OK.

Wizard helps free up space on your hard drive. It

Recovery DVD Creator

Recovery Disk Creator,

see page 19) allows you to

Restoration and

recovery backup creator

tool regularly prevents your system from getting unreliable and information getting

Files to delete

area you wish to delete

as early as possible. The recovery backup is a your

28 -

Quick Start & Troubleshooting Guide

Disk Defragmenter

With the creation and deletion of files over time, scattering occurs all over the hard disk area and affect performance. The computer run faster and more efficiently.

Running the on your hard drive and thus decrease the chance of a fault developing at a later date.

Disk Defragmenter

helps you rearrange the items stored on your hard drive to make your

once a month (depending on computer usage) will decrease wear and tear

1. Perform a

2. Click on ‘Start’ > Computer. Right-click on the HDD icon and select Properties.

3. Click on Tools and Defragment Now.

4. Click on the volume you want to defragment and click on Defragment to start. The whole process may take several hours to complete. It is best not to use your computer while running the as any changes on your system may cause the process to restart. If you divided your hard disk in several partitions you should perform the same action for each partition.

Disk Cleanup

and close all open programs.

Disk Defragmenter

Manage your Hard Disk Drive (HDD)

Check the remaining free space on your hard disk drive

1. Click on ‘Start’ > Computer.

2. Right-click on the HDD icon and select Properties.

3. The Hard Disk Properties window displays the amount of used space and free space on your hard disk. If your hard disk is almost full (less than 100 MB remaining), you should consider freeing some space.

To see easily how much space is used and how much is left, simply place your pointer over the hard disk drive icon. The information will automatically appear.

Helpdesk -

Free some Space on your Hard Disk Drive

1. Empty the Recycle Bin: When you delete a file from your computer, Windows places it in the Recycle Bin. All the deleted files remain there until you decide to permanently delete them from your computer or to restore them to their original location. Double-click on the click on Empty Recycle Bin or select only the items you want to delete. Items deleted from external devices, such as memory cards, do not go to the Recycle Bin, they are permanently deleted.

2. Uninstall the programs you no longer use:

• To remove software titles that were originally provided with your computer,

click on ‘Start’ > All Programs > Packard Bell - Security & Support > Smart Restore.

• To remove additional software titles, click on ‘Start’ > Control Panel > Programs and Features.

3. Archive files on an external hard disk drive, recordable CDs or DVDs (if your computer is equipped with a CD or DVD writer) and delete them from the hard disk.

Recycle Bin

on the Windows desktop and

Run Windows Vista System Tools

Windows Vista includes some convenient tools to keep your computer in good shape. Use these tools on a regular basis to maintain a reliable and speedy system! To make it easier,

utility, which you can customise to run specific tasks regularly.

Tasks

The image below illustrates one way of accessing the ‘Start’ > All Programs > Accessories > System Tools.

System Tools

includes a

Scheduled

Windows System Restore.

System Restore

previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favourites, or e-mails).

monitors the changes to your computer and automatically creates restore points to revert to a

Note: When you restore your computer you will need to reinstall any programs you installed after the restore point was created. These programs will not work until you do this. Windows System Restore does not uninstall programs. To do this, you should use Programs and Features in the Control Panel.

Starting Windows System Restore from the Windows desktop

Click on ‘Start’ > All Programs > Accessories > System Tools > System Restore.

30 -

Quick Start & Troubleshooting Guide

If you cannot access the Windows desktop:

1. Press the F11 key upon start-up when the Packard Bell logo appears. This will open the Recovery Program.

2. Select Windows Vista System Restore and click on Next. Your computer will automatically restart and open System Restore.

System Restore options

Restore your computer to an earlier time

This option will return to your computer to how it was on an earlier date, without affecting your personal documents or e-mails (it will not restore lost documents either). By default Windows Vista saves snapshots of itself when major changes are made to the Operating System (e.g. driver installations or specific software). This is useful when a driver installation failed, or when you changed a system setting, and it did not work.

1. Click on Restore my computer to an earlier time, and then click on Next.

2. Select from the calendar the date when the restore point was created and click on Next. All the restore points that were created on the selected date are listed by name in the list box to the right of the calendar.

3. In the confirmation screen, click on Next to restore the computer to the selected date and time.

Create a Restore Point

Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are installed. This option allows you to create your own restore points when you need to.

1. Click on Create a restore point, and then click on Next.

2. Enter a description to identify this restore point. this name.

3. To finish, click on Create.

System Restore

automatically adds the date and time to

Undo the last restoration

If the system fails after restoring the computer to a certain date, you can use this option to undo the restoration.

Alternately, you can use that worked.

1. Restart the computer, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options.

2. Use the arrow keys to highlight Last Known Good Configuration and press [Enter].

Last Known Good Configuration

to restore the system to your most recent settings

Helpdesk -

Updates

As new viruses, worms, and other threats are discovered everyday, keeping your security applications and operating system up-to-date is crucial. Norton Internet Security, combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been downloaded and installed on your system. To keep your computer safe with all the latest programs, please perform the following actions:

✓ Update your antivirus ✓ Update your anti-spyware and anti-malware tools. ✓ Perform updates when prompted by ✓ Use Microsoft ✓ Run

Windows Defender

✓ Run

Windows Update

date via Internet downloads. It allows you to choose updates for your computer's operating system, software programs, and hardware. New content is added to the Windows Update Website regularly, so you can always get the most recent updates and solutions to protect your computer and keep it running smoothly.

• ‘Start’ > Control Panel > Windows Updates > Change Settings.

Windows Automatic Updates

can help you keep your computer up-to-

Windows Security Center

Security

You are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Packard B

The new Norton Internet Security™ runs quietly in the background to block today’s complex threats and protect your identity when you shop, bank, or browse online.

Norton Internet Security blocks online identity theft, detects and eliminates spyware, removes viruses and Internet worms, protects against hackers.

ell has pre-installed Symantec’s award-winning Norton Internet Security on your computer.

Definitions

What is a Virus?

Malicious software, typically called ‘viruses’, are programs designed to infect and damage computers. Most viruses are transmitted over the Internet, e-mails or malicious Web sites. A typical virus will replicate and pass itself undetected to multiple computers. Other forms of nuisance, such as Trojan horses, worms or spam can infect your computer in various ways, using up resources or clogging up a network.

Note: Packard Bell guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses.

What is Spyware?

Spyware refers to generally unwanted programs that are downloaded onto your computer while connected to the Internet, often without you knowing it. Once it has infected your computer, it can snoop on your browsing activity, collect personal information, cause pop-up ads to appear, or even change the configuration of your computer. Spyware consumes resources on your computer; it can slow down your Internet connection or entire computer system, and even cause crashes.

32 -

Quick Start & Troubleshooting Guide

Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web-surfing habits and display targeted pop-up ads on your screen. However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords and other functions which pose a definite security risk.

What is Malware?

Malicious software, also known as malware, is software designed to deliberately harm your computer. For example, viruses, worms, and Trojan horses are malicious software. To help protect your computer against malware, make sure it is using up-to-date antivirus and anti-malware software.

What is a personal Firewall?

A personal firewall is a software program designed to prevent unauthorized access to or from a private network. It acts as a shield to protect your Internet connection from unwanted connections, some of which may attempt to take control of your computer to install or re-distribute viruses or malicious programs. Each connection to your computer is monitored - programs that attempt to receive information without your permission are detected and the firewall will display an alert. You can then decide if you will allow the connection, if the connection is to a program you are currently using then normally you would allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update).

How to protect your computer

Cybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be avoided. In general, online criminals are trying to make their money as quickly and easily as possible. The more difficult you make their job, the more likely they are to leave you alone and move on to an easier target. The tips below provide basic information on how you can prevent online fraud.

1. Keep your computer current with the latest patches and updates.

One of the best ways to keep attackers away from your computer is to apply patches and other software fixes when they become available. By regularly updating your computer, you block attackers from being able to take advantage of software flaws (vulnerabilities) that they could otherwise use to break into your system.

While keeping your computer up-to-date will not protect you from all attacks, it makes it much more difficult for hackers to gain access to your system, blocks many basic and automated attacks completely, and might be enough to discourage a less-determined attacker to look for a more vulnerable computer elsewhere.

More recent versions of Microsoft Windows and other popular software can be configured to download and apply updates automatically so that you do not have to remember to check for the latest software. Taking advantage of "auto-update" features in your software is a great start toward keeping yourself safe online.

2. Protect your computer with security software.

Several types of security software are necessary for basic online security. Security software essentials include firewall and antivirus programs. A firewall is usually your computer's first line of defense-it controls who and what can communicate with your computer online. You could think of a firewall as a sort of "policeman" that watches all the data attempting to flow in and out of your computer on the Internet, allowing communications that it knows are safe and blocking "bad" traffic such as attacks from ever reaching your computer.

The next line of defense many times is your antivirus software, which monitors all online activities such as email messages and Web browsing and protects an individual from viruses, worms, Trojan horse and other types of malicious programs. Your antivirus and antispyware software should be configured to update itself, and it should do so every time you connect to the Internet.

Integrated security suites such as Norton Internet Security combine firewall, antivirus, antispyware with other features such as antispam and parental controls have become popular as they offer all the security software needed for online protection in a single package. Many people find using a security suite an attractive alternative to installing and configuring several different types of security software as well as keeping them all up-to-date.

A complete version of Norton Internet Security™ is pre-installed on your Packard Bell system. It includes a 90-day free subscription to protection updates. Make sure you Turn it On!

Helpdesk -

Note: You may activate your antivirus program through the Setup my PC application.

3. Choose strong passwords and keep them safe.

Passwords are a fact of life on the Internet today; we use them for everything from ordering flowers and online banking to logging into our favorite airline Web site to see how many miles we have accumulated. The following tips can help make your online experiences secure:

✓ Selecting a password that cannot be easily guessed is the first step toward keeping passwords secure and

away from the wrong hands. Strong passwords have eight characters or more and use a combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid using any of the following as your password: your login name, anything based on your personal information such as your last name, and words that can be found in the dictionary. Try to select especially strong, unique passwords for protecting activities like online banking.

✓ Keep your passwords in a safe place and try not to use the same password for every service you use

online.

✓ Change passwords on a regular basis, at least every 90 days. This can limit the damage caused by some-

one who has already gained access to your account. If you notice something suspicious with one of your online accounts, one of the first steps you can take is to change your password.

4. Protect your personal information.

Exercise caution when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods. Since not divulging any personal information is rarely possible, the following list contains some advice for how to share personal information safely online:

✓ Keep an eye out for phony email messages. Things that indicate a message may be fraudulent are misspell-

ings, poor grammar, odd phrasings, Web site addresses with strange extensions, Web site addresses that are entirely numbers where there are normally words, and anything else out of the ordinary. Additionally, phishing messages will often tell you that you have to act quickly to keep your account open, update your security, or urge you to provide information immediately or else something bad will happen. Don't take the bait.

✓ Don't respond to email messages that ask for personal information. Legitimate companies will not use

email messages to ask for your personal information. When in doubt, contact the company by phone or by typing in the company Web address into your Web browser. Don't click on the links in these messages as they make take you to fraudulent, malicious Web sites.

✓ Steer clear of fraudulent Web sites used to steal personal information. When visiting a Web site, type the

address (URL) directly into the Web browser rather than following a link within an email or instant message. Fraudsters often forge these links to make them look convincing. A shopping, banking or any other Web site where sensitive information should have an "S" after the letters "http" (i.e. https://www.yourbank.com not http://www.yourbank.com). The "s" stands for secure and should appear when you are in an area requesting you to login or provide other sensitive data. Another sign that you have a secure connection is the small lock icon in the bottom of your web browser (usually the right-hand corner).

✓ Pay attention to privacy policies on Web sites and in software. It is important to understand how an

organization might collect and use your personal information before you share it with them.

✓ Guard your email address. Spammers and phishers sometimes send millions of messages to email

addresses that may or may not exist in hopes of finding a potential victim. Responding to these messages or even downloading images ensures you will be added to their lists for more of the same messages in the future. Also be careful when posting your email address online in newsgroups, blogs or online communities.

5. Online offers that look too good to be true usually are.

The old saying "there's no such thing as a free lunch" still rings true today. Supposedly "free" software such as screen savers or smileys, secret investment tricks sure to make you untold fortunes, and contests that you've surprisingly won without entering are the enticing hooks used by companies to grab your attention.

34 -

Quick Start & Troubleshooting Guide

While you may not directly pay for the software or service with money, the free software or service you asked for may have been bundled with advertising software ("adware") that tracks your behavior and displays unwanted advertisements. You may have to divulge personal information or purchase something else in order to claim your supposed content winnings. If an offer looks so good it's hard to believe, ask for someone else's opinion, read the fine print, or even better, simply ignore it.

6. Review bank and credit card statements regularly.

The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted. One of the easiest ways to get the tip-off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary.

Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behavior (i.e. if you live in Texas and all of the sudden start buying refrigerators in Budapest). In order to confirm these out of the ordinary purchases, they might call you and ask you to confirm them. Don't take these calls lightly; this is your hint that something bad may have happened and you should take necessary action.

Protect your computer with Windows security tools.

Windows Vista provides a variety of protection applications.

Windows Firewall

Windows Vista has a built-in firewall that you can use straight away:

1. Click on ‘Start’ > Control Panel > Security > Windows Firewall.

2. In the

3. You may also turn off Windows Firewall here if necessary, for exam-

Change Settings

grams from accessing the internet. To do so open the “Exceptions” tab.

ple while installing some programs you may be required to turn off all firewalls and antivirus protection.

Caution:

Always remember to turn the firewall/antivirus programs

back on after you finish installing the new software!

window, you may allow or block certain pro-

Note: When you first start to use a Firewall it is in a ‘Learning mode’, you may see pop-up windows alerting you that certain programs you know and trust wish to access the internet. After a period of time the Firewall will know your list of trusted programs and wont ask your permission the next time the program tries to connect to the internet. The Firewall also protects your computer from programs from the internet trying to access your computer, this sometimes is necessary to allow access for program updates, downloads, etc.

Windows Security Center

Windows provides a central area from where you can control the security settings of your computer, helping you to protect it from Internet attacks and ensuring that the latest security updates have been downloaded and installed on your computer.

To open the Alternatively, if a security alert has been reported (in the Notification Area, next to the clock) then you can

click on the notification balloon or double-click on the small Security Alert icon. If the icon is hidden, click on the arrow to show all the Notification Area icons.

Security Center

, click on ‘Start’ > Control Panel > Security Center.

Helpdesk -

The

Security Center

protect your computer: protection applications. provided by Microsoft as part of Windows. The antivirus application varies according to the program installed on your computer.

indicates the status and settings used for three of the most important applications that

Windows Firewall, Windows Defender, Windows Automatic Updates

Windows Firewall, Windows Defender

and

Windows Automatic Updates

and the virus

are

Windows Updates

If you have an active Internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks.

Windows Defender

computer against malicious and unwanted software, such as spyware and adware.

Windows Defender

by default.

1. Open

2. Under

3. Under

Real-time protection alerts you when spyware and other potentially unwanted software attempts to install itself or run on your computer. You are also alerted if programs attempt to change important Windows settings.

Windows Defender

Panel. Click on Tools, and then click on Options.

Automatic scanning

matically scan my computer box.

Real-time protection options

the Use real-time protection box. To help protect your privacy and your computer, we recommend that you select all real-time protection options.

helps protect your

is installed and turned on

from the Control

, select the Auto-

, select

36 -

Quick Start & Troubleshooting Guide

Note: Windows Defender works with your Windows Update settings to automatically install the latest definitions.

User Account Control

User Account Control is a feature in Windows that can help prevent unauthorized changes to your computer. User Account Control will ask you for permission or an administrator password before performing actions that could potentially affect your computer's operation or that change settings that affect other users. When you see a User Account Control message, read it carefully, and then make sure the name of the action or program that's about to start is one that you intended to start.

By verifying these actions before they start, User Account Control can help prevent malicious software (malware) and spyware from installing or making changes to your computer without permission.

To access User Account Control settings, click on ‘Start’ > Control Panel > User Accounts.

Note: You may turn off the User Account Control Messages (not recommended) in the User Account settings window (see image above).

Internet Explorer Security Settings

Internet sites use small files called cookies to keep track of user preferences and information. You can adjust your Internet browser's security settings to determine how much -or how little- information you are willing to accept from a Web site.

To access Internet Explorer security settings:

1. In Internet Explorer, click on Tools > Internet Options.

2. In the Privacy tab, move the slider up or down to select a setting.

How do i know when my computer is at risk?

If the

Security Center

some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame any computer problem on a virus! If you suspect your computer is infected, the first thing to do is update -if you have not already done so, and run your antivirus and anti-spyware software.

reports an alert, or if your computer behaves erratically, crashes unexpectedly or if

Windows Remote Assistance

Remote Assistance allows a Windows Vista user to temporarily take over a remote Windows Vista computer over a network or the internet to resolve issues. Remote Assistance makes it possible to diagnose and repair problems with a computer without personally visiting it.

You can access Remote Assistance by clicking on Start > All Programs > Maintenance > Windows Remote Assistance. Upon launching Remote Assistance, you will see a screen giving you the choice of either inviting someone to help you or offering to help someone.

Helpdesk -

HELPDESK

DIAGNOSE & REPAIR

We all experience problems with our computer from time to time... Before calling us, please read the following. This troubleshooting guide will help you diagnose and solve some common problems. Please note that the solutions proposed in either one of the cases below may not be limited to that specific case and may be used to solve other computer issues.

Check the latest fixes on www.packardbell.com. Our online Troubleshooter can help you find solutions in a few clicks!

Top Troubleshooting Cases

Have a look at the ‘symptoms’ described below, see if they match the problem you encounter with your computer and follow the steps to fix the issue. Also remember to read our recommendations in the

Computing

section (page 28) to get the most of your computer and prevent problems in the future.

Nothing Displays on the Screen (page 39)

The Screen Freezes when the Packard Bell Logo Displays (page 40)

The Screen Freezes when the Windows Logo Displays (page 41)

The Windows Desktop Displays, but the Operating System is not stable (page 42)

Safe

The Screen Displays Applications, but They Crash or Run Erratically (page 43)

38 -

Quick Start & Troubleshooting Guide

1. NOTHING DISPLAYS ON THE SCREEN

✓ Your computer is in suspend or power saving mode.

1. If the computer is in power saving mode, press a key on the keyboard to "wake up" the computer.

2. If the computer is in Sleep mode, press the power button. After a short pause the light should light up and you will be able to use your computer.

✓ A screen saver may be active.

1. Strike any key to reactivate the display.

2. If you wish to change the screen saver properties: a. Close all open programs, with the exception of Windows. b. Right-click on an empty spot on the Windows desktop. c. Select Properties from the menu. d. Adjust the screen saver properties and the energy saving fea-

tures to your needs.

✓ Check your connections:

1. Check the power cable connection between your computer, the AC adapter and the power outlet.

✓ Test the power socket:

1. Plug any other electrical device on the wall socket and check if it works.

2. If it does not, your wall socket is probably faulty.

✓ Try to reset your computer:

1. Unplug the power cable from the wall socket, remove the battery and keep the power button pressed for at least ten seconds.

2. Then release it, put the battery back, connect the power cable again and press the power button to turn on your computer.

✓ Check your battery:

1. Check that the battery is correctly inserted.

2. Check that the battery is sufficiently charged.

3. Connect the AC adapter and attempt to start your computer.

✓ Disconnect or remove additional devices:

A faulty device or battery can prevent the system from booting in some situations.

Removing additional external devices

...such as a printer, a scanner, a modem, etc.

1. Disconnect all external devices from your computer.

2. Try to restart your computer and check if it works correctly.

3. If it does not, please contact the Customer Contact Center.

Helpdesk -

Removing the battery

1. Remove the battery. Usually, you just have to unlock it at the bottom of the base and pull it out.

2. Leave the AC power adaptor plugged to both your computer and the wall socket.

3. Try to switch your computer on and wait for at least 15 minutes.

4. Check if the power adapter gets warm.

InfoCentre

Check computer. Don’t forget to download your InfoCentre updates!

to learn more about your

Removing additional internal hardware

...such as additional memory, a network card, etc.

1. Remove any additional internal device you have installed. Note that if a third party installed a device, we advise you to refer to them to remove the device.

2. Try to restart your computer and check if it works fine.

Caution:

You should only open your computer if you are an advanced user, or if you are asked to do so

by a qualified Packard Bell technician.

2. THE SCREEN FREEZES WHEN THE PACKARD BELL LOGO DISPLAYS

When the computer starts, it first performs a test of all system requirements. When the computer is functioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze when the Packard Bell logo displays.

✓ Try to boot but press the [TAB] or [ESC] key to display some details. ✓ Set the BIOS to default settings.

Press [F1] or [F2] when starting your computer to enter the BIOS. This controls the hardware of your computer. You should only enter the BIOS if you are an advanced user, or when asked to do so by a qualified technician.

1. Select Exit in the top menu using the arrow keys or mouse (if available).

2. Select the Default Values in the menu and press [Enter]. Press [OK] to confirm.

3. Select Save Changes and Exit and press [Enter]. Press [OK] to confirm.

4. The computer will automatically reboot.

✓ Try to boot with a different boot device.

Press [F8] when starting your computer to enter the boot menu (this feature may not be available on all computers). If your first boot device is HDD, change it into CD or DVD using the arrow keys and press [Enter] to exit.

40 -

Quick Start & Troubleshooting Guide

✓ Disconnect or remove additional devices.

Please read

hardware

✓ Use the

Our online Troubleshooter (troubleshooter.packardbell.com) is an easy-to-use tool that provides quick access to troubleshooting solutions. Answer a few questions and our smart engine will help you with the right solution.

Removing additional external devices, Removing the battery

on page 39.

Packard Bell Troubleshooter

on the Packard Bell Support Website.

and

Removing additional internal

3. THE SCREEN FREEZES WHEN THE WINDOWS LOGO DISPLAYS

During the boot process, Windows runs a number of checks. If it detects incorrect settings, damaged or missing software or hardware components, the system will likely hang. To fix this, try to restart your computer using one of the options below.

✓ Boot in

✓ Start with the

Safe Mode

1. Switch your computer on.

2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options.

3. Use the arrow keys to highlight Safe Mode and press [Enter].

This option will restore the system settings that were in effect the last time the computer started successfully. This may cause to lose data that you have entered after the last successful boot.

1. Switch your computer on.

2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options.

3. Use the arrow keys to highlight Last Known Good Configuration and press [Enter].

to use basic files and drivers.

Last Known Good Configuration

✓ Uninstall software.

If your computer does not function correctly after you have installed new programs, try uninstalling them.

1. For software that was originally provided with your computer, click on ‘Start’ > All Programs > Packard Bell - Security & Support > Smart Restore.

2. For any additional software, click on ‘Start’ > Control Panel > Programs and Features.

✓ Go back to previous restore point with

Windows System Restore

(see page 30).

✓ Disconnect or remove additional devices.

Please read

hardware

✓ Use the

Our online Troubleshooter (http://troubleshooter.packardbell.com) is an easy-to-use tool that provides quick access to troubleshooting solutions. Answer a few questions and our smart engine will help you with the right solution.

Removing additional external devices, Removing the battery

on page 39.

Packard Bell Troubleshooter

on the Packard Bell Support Website.

and

Removing additional internal

Helpdesk -

4. THE WINDOWS DESKTOP DISPLAYS, BUT THE OPERATING SYSTEM IS NOT STABLE

Even when your computer starts successfully, you cannot go further and use your programs correctly. Ask yourself the following questions and try to find the solution to your problem with the answers proposed.

✓ Did you install new programs?

Installing new software may cause conflict with your existing software. If your computer does not function correctly after you have installed new programs, try to uninstall them.

1. For software that was originally provided with your Packard Bell computer, click on ‘Start’ > All Programs > Packard Bell - Security & Support > Smart Restore.

2. For any additional software, click on ‘Start’ > Control Panel > Programs and Features.

✓ Did you notice strange behaviour in Internet browser or E-mail program?

Most problems affecting Internet applications, and potentially your whole operating system are caused by malicious software propagated when you are connected. To check if your computer has been infected, run a check with your antivirus and anti-spyware programs. To be fully efficient, these protection programs must be up-to-date. Please refer to the computer safe.

✓ Update your system files using

Windows Update is a catalogue of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you can download to keep your computer running smoothly and up-to-date.

1. Click on ‘Start’ > All Programs > Windows Update.

2. Select Check for updates and Yes when prompted to install any required software or device drivers.

Windows Update

Security

chapter (page 32) to learn more about keeping your

✓ Did you install new hardware?

When you install a new hardware device, Windows usually detects it automatically and copies the appropriate files (drivers) to your computer to make it work. This process modifies the system files and can sometimes generate conflicts within Windows.

Device Manager

1. Open the ager). This allows you to view the status of your hardware devices.

2. If you see any “!” or “?” signs in front of a device name, going back to a previous version of that driver may help. Right-click on your device and select Properties.

3. Click on the Driver tab and select Roll Back Driver.

Device Manager

(‘Start’ > Control Panel > Device Man-

42 -

Quick Start & Troubleshooting Guide

✓ Go back to previous restore point with

System Restore

to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and performance, while saving your personal data files (such as documents, browsing history, drawings, favourites, or e-mails). Please see page 41 for more details.

monitors the changes to your computer and automatically creates restore points to revert

System Restore

✓ Perform a non-destructive recovery.

Launch the Packard Bell Recovery Program in Bell - Security & Support > Smart Restore.

If your computer cannot display the Windows desktop, restart your computer, press the [F11] key upon start-up when the Packard Bell logo appears to start the Recovery Program.

Smart Restore

. Click on ‘Start’ > All Programs > Packard

5. THE SCREEN DISPLAYS APPLICATIONS, BUT THEY CRASH OR RUN ERRATICALLY

When your programs run erratically, there are good chances that your operating system may not be functioning correctly. Please also check the recommendations on the previous case (page 42) if the steps below do not help solve your problem.

✓ Close programs using

If you cannot close your programs by clicking on the cross in the top right corner of the screen, try using

Task Manager

the

1. Press the [Ctrl]+[Alt]+[Del] keys simultaneously or right-click on an empty space on the taskbar and select Task Manager in the pop up menu.

2. Select the failing program in the list and click on End Task.

Windows Task Manager

✓ Does this happen with only one application?

If you notice that a specific program does not work correctly, try uninstalling and reinstalling it.

1. For software that was originally provided with your computer, click on ‘Start’ > All Programs > Packard Bell - Security & Support > Smart Restore.

2. For any additional software, click on ‘Start’ > Control Panel > Programs and Features.

✓ Are there updates available for the erratic application(s)?

If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates. If the program was originally supplied with your computer, you may check the Packard Bell Support Website on www.packardbell.com for downloads as well.

✓ Is your computer up-to-date?

Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly and get the latest updates. For more on keeping your computer up-to-date, please refer to the

Updates

chapter on page 32.

Helpdesk -

✓ Perform a non-destructive recovery

Launch the Packard Bell Recovery Program in Bell - Security & Support > Smart Restore.

If your computer cannot display the Windows desktop, restart your computer, press the [F11] key upon start-up when the Packard Bell logo appears to start the Recovery Program.

Smart Restore

. Click on ‘Start’ > All Programs > Packard

Miscellaneous Troubleshooting

Keyboard & Touchpad

My Keyboard Does Not Work

1. The numeric keypad is disabled (only on models featuring a numeric keypad). When the [Num Lock] key is active, the numeric keypad can be used to enter numbers, like the keyboard

of a calculator. When the [Num Lock] key is not activated, the keypad either functions as a second set of cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards).

On some computers, the Num lock icon is shown in the Notification Area or a LED on the keyboard indicates that it is enabled.

My touchpad does not work

1. The controller properties may not be properly set up. If the pointer moves with difficulty, too quickly or too slowly, or if

double clicking does not work all the time, try adjusting the properties of your controller.

a. Click on ‘Start’ > Control Panel > Mouse. b. Click on the different tabs to access the properties and mod-

ify how the touchpad acts.

c. Click on Apply to confirm your settings then on OK to close

the window.

Display

The Display Is Not Centred or Gets Wavy

1. I see thin lines scrolling down the screen, flickering images or wavy displays. a. Interference from other appliances or magnetic sources may cause irregular images on your screen. b. Switch your computer off and restart it. This should automatically adjust your display.

Note: The magnitude of interference, noise or distortion depends on your screen's proximity to sources such as TV sets, mobile phones, other monitors, refrigerators, large stereo speakers, power adapters, halogen lighting with built-in power supply or motor driven appliances. Faulty fluorescent light assemblies or the proximity to high voltage lines can also cause distorted images. Place your computer as far as possible from these sources.

Sound

Upon Startup, My Computer Emits a Continuous Beeping Sound

1. There may be a stuck key on the keyboard or a stuck button on the touchpad: a. Switch your computer OFF. b. Press all the keys of your keyboard to ensure that no key is stuck.

44 -

Quick Start & Troubleshooting Guide

c. Tap the touchpad buttons to ensure that none of them are stuck. d. Switch your computer ON again.

My Computer Has no Sound

1. The speaker volume may be set too low. Adjust the volume controls (either on your speakers, keyboard (with an Fn key combination) or on the

computer).

2. The Windows main volume control needs adjusting. a. Click on the speaker icon on the right side of the Notification Area to make the volume con-

trol bar appear. b. If you cannot see this icon, go to the Control Panel to display it. c. If this icon has "disappeared", click on the arrow in the Notification Area and then on the icon to

display it (to reduce clutter in the Notification Area, icons that have not been used in a while are

hidden).

3. Your computer's volume control settings need adjusting. a. Double-click on the speaker icon in the Notification Area. b. Adjust the Balance to make sure that sound comes from both

speakers. c. Click and hold the slider to adjust the volume level. d. Make sure the Mute option is NOT checked. e. To display more volume controls, click on Options > Properties.

4. Your sound hardware does not work properly. a. Check that your sound card is correctly configured. Click on ‘Start’ > Control Panel > Sound.

In the Playback tab, select an audio device and click on Properties to modify its settings.

Smart Restore

b. Run

5. Your computer will not play audio CDs. a. Make sure that your computer sound is set up properly (see previous steps). b. Make sure that the disc's printed side is facing upward in the drive and that the disc is lying flat in

the drive tray.

c. Wait for the disc drive's indicator light (busy signal) to stop flashing before you try to start the CD

player program. d. Make sure that the disc's surface is clean and scratch free. e. Make sure the CD is not copy-protected. Some audio CDs include a copy protection mechanism to

avoid illegal copying. This mechanism prevents the CDs from being played or copied on a compu-

ter. In this case, playback is only possible on conventional CD or DVD players.

to easily uninstall and reinstall the faulty components drivers (see page 51).

Internet

In order to get the best possible Internet connection, ensure that you:

✓ Connect your modem directly to the phone socket. ✓ Avoid using telephone extension cables (this degrades the signal quality). ✓ In thunderstorm conditions, make sure that you disconnect your modem from the telephone line and pull

out the power cord from the power outlet.

You Cannot Connect to the Internet

1. Your account details have not been released yet. a. After you have just performed your online subscription with an Internet Service Provider (ISP), it is

recommended that you restart your computer to complete the Internet setup process.

Helpdesk -

b. The first time you use your Internet connection, your account may not be accepted immediately.

Certain ISPs require a short setup period to process your account details. Please wait 30 minutes before you try to connect to their services again.

2. You entered an incorrect user name and/or password. a. Check your user ID and password. Re-type them if necessary. b. Check exact spelling (upper and lower case, or any punctuation). c. Check the login and setup information given to you by your ISP

3. The server you are trying to connect to is out of order.

Check with your ISP whether the service is available.

4. Your Internet settings (browser, e-mail, or connection) may have been changed.

When you subscribe, your ISP usually provides connection details (user name, password, server phone number, e-mail address, etc.). Check these details and restore your Internet settings, following the procedure given by your ISP.

5. Your account with your Internet Service Provider has been terminated or your ISP server is unavailable.

Contact your ISP and check the access conditions to their Internet server.

6. You have moved and your dialling location has changed. a. Change your settings by clicking on ‘Start’ > Con-

trol Panel > Phone and Modem Options. b. Select the Dialing Rules tab and click on the Edit button. c. Specify your new location and click on OK.

7. You have used the a. If you subscribed to one of the ISPs offered by Packard

Bell, try reinstalling the Internet service.

b. Click on ‘Start’ > All Programs > Online Services

and select your provider's name.

You are using a dial-up modem

1. The modem may not be connected properly.

Check the modem cable connections between the computer and the telephone socket (see the Installation Guide).

If your computer has a network port, make sure your modem cable is connected to your modem port and not to your network port.

Recovery Program

1. Telephone cable

2. Telephone socket

3. Modem plug and cable

4. PC Modem port

2. The telephone line may already be in use.

Free the telephone line before you dial a modem connection. You cannot phone and connect to the Internet at the same time if both your telephone and your modem use the same line.

3. There is no dial tone a. Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If

you can hear a normal dialling tone on the phone, then your modem or cable may be defective.

b. Check that the dial type is correctly set-up for your country. Click on ‘Start’ > Control Panel >

Phone and Modem Options. Select the Dialing Rules tab and click on the Edit button.

46 -

Quick Start & Troubleshooting Guide

➍

➌

➋

➊

4. The modem is used by another program ("COM port in use" error message). You may have a telephone or fax program running; These use the modem and make it unavailable for other

applications:

a. Close all programs that might use the modem (e.g. your telephone or fax software). b. Restart the computer. This will reset all connections.

5. The modem does not work at all.

Smart Restore

Run

to easily reset and reinstall the faulty drivers (see page 51).

You are using DSL or cable connection

1. Your DSL connection has not been activated. Your ISP must contact your local telephone operator to activate DSL access on your line. This may take

several weeks. To enquire about your connection, please contact your ISP.

2. Your DSL modem is not picking up the line. a. Check all cable connections (e.g., plugs, sockets, filters). b. Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If

you can hear a normal dialling tone on the phone, then your modem or cable may be defective.

3. Your modem is defective.

Check the status lights on your modem and refer to manufacturer's documentation. If the problem persists and the connection has been previously working, then contact your ISP.

When Surfing the Internet, You Get an Error Message

1. You are not connected. a. Look at the lower right part of the Notification Area. b. If you cannot see the two small computers

, right click on the Task Bar at the bot-

tom of your screen and choose Properties, click on the Notification Area tab, place a tick in the box in front of Network.

2. A connection to the remote site cannot be established.

Try again later or check with your ISP whether the service is available.

3. A pop up message warns you that the page contains errors (e.g. ‘the page contains javascript errors’).

Simply click on OK to close the message window.

You Cannot Send or Receive E-mails

1. You are not connected.

To send and receive e-mails, you need to be connected to the Internet. Look for the computer icons at the lower right part of the Notification Area. Please see "When surfing the Internet, you get an error message" page 47.

2. Your ISP or that of your recipient is having technical difficulties.

Try again later or check with your ISP whether the service is available.

3. Using several ISPs or e-mail accounts can cause problems.

Check that you have selected the correct ISP for the account you are attempting to use.

4. Your Internet account settings may have been changed. a. Disconnect from the Internet: Close b. Check your connection details (username, password, server phone number, e-mail address, etc.)

and restore your Internet settings, following the procedure given by your ISP.

5. You have sent a message but and get an error message in reply. a. Check the spelling of your recipient's e-mail address. b. Check with your recipient that the e-mail address is still valid.

Windows Mail

and any other applications.

Helpdesk -

Printer

The guidelines below cover the most common types of problems encountered with printers. Please read your printer's manual for specific instructions. Should you need further assistance, please contact the manufacturer of your printer.

My printer does not work

Problem/Error Solution

The printer is OFF Switch the printer ON

The printer is OFF Line Press the printer's on line button

The printer is out of paper Add paper

The paper is jammed See your printer's user's guide for information about clearing paper jams.

The printer has generated an error message

The printer is not connected properly

No power is supplied to the printer

The printer cable is damaged

Your printer is not installed correctly in Windows

See your printer's manual for information about resolving error messages.

Check that the cables are securely connected to the printer and computer.

Use a grounded AC power outlet (or power strip). Remember to shut down your computer and printer before disconnecting or reconnecting any cables.

Plug the printer into a different wall socket.

Restart the computer and printer again and try printing to determine if the previous socket was faulty.

If you have another printer cable, try using it to determine if your printer cable is faulty.

Try reinstalling your printer. See your printer's manual for information about installing the printer in Windows.

Adding Software and Hardware

In the event you encounter a problem with a new program or hardware, please check the supplied documentation as well as the manufacturer's Website. For support, please contact the manufacturer's hotline. Packard Bell cannot be held responsible for any damage caused by adding hardware or software.

Software

Packard Bell Software

To install, remove or reinstall a program originally included with your Packard Bell computer, you can use

Smart Restore

(see page 51).

Additional Software

Before purchasing new programs, check that they can run on your computer. Each software program has system requirements, such as the amount of memory or hard drive space needed to run. These requirements can usually be found printed on the software box or on the website for the software.

48 -

Quick Start & Troubleshooting Guide

1. Check your computer's specifications

•System Information

Click on ‘Start’ > All Programs > Accessories > System Tools > System Information. Select an item and click on + to display more options.

For a quick overview of your computer's specifications, please read the dedicated sticker on your computer's packaging.

2. Installing a program When you install a new program, first read the instructions included with it as installation instructions can

vary from product to product. a. Before installing any new program, be sure all other applications are closed.

b. Insert the CD or DVD. Most CDs or DVDs start automatically and display an installation screen. If the

disc does not start automatically:

c. Right-click on the disc's icon and select Explore. Double-click on the Setup (or Install) icon and follow

the on-screen instructions.

3. Uninstalling a program a. Click on ‘Start’ > Control Panel > Programs

and Features.

b. Click on a program from the list.

Hardware

Packard Bell strongly recommends that you never change your computer's hardware config-

Caution:

uration. Incorrect operations may damage your computer and is not covered by any warranty. You should only open your computer when asked to do so by a qualified Packard Bell technician.

Before purchasing a new hardware device, check that it can be used on your computer.

1. Check your computer's specifications (see page 49).

2. Internal hardware component If you wish to install an internal hardware component, it will be necessary to open your computer. For best

results, an authorised service provider should perform such installation. For further information on upgrading your system's Random Access Memory (RAM) or Processor (CPU), please refer to

3. External hardware device Installing a new hardware device such as a printer, scanner, joystick, etc. is not a complicated task.

Each type of device has its own installation specifications, so please check the documentation provided with each device to know how to install it properly. Remember to shut down your computer and device before disconnecting or reconnecting any cables.

InfoCentre

Helpdesk -

Note: If you have problems installing your new hardware, you should check the supplied manual first. If you are still having difficulties, please contact the manufacturer or retailer, or check their Website for more help and advice.

Resetting your Hardware Configuration

If you encounter some problems with your original computer hardware drivers, you may want to restore the hardware configuration so that it is exactly as it was when your Packard Bell computer left the factory. Please refer to the

Restoration and Recovery

section on page 51 for details.

50 -

Quick Start & Troubleshooting Guide

ELPDESK

RESTORATION AND RECOVERY

Packard Bell Smart Restore

Smart Restore

safely remove or reinstall the software or drivers originally included with your Packard Bell computer, to start the

19) or the

Restore

To open & Support > Smart Restore. You may then choose the task you wish to perform.

Uninstalling and reinstalling software or drivers

If you don’t use some of the programs or drivers provided by Packard Bell, you may remove them. Alternately, you may want to reinstall a program or driver that has been corrupted and does not work, or if it keeps generating errors on the computer.

1. Select Add or Remove a Packard Bell application or Add or Remove a Packard Bell driver from the list of tasks.

allows you access restoration and recovery tools. You may use it to

Recovery Program

will access your backup data, either from the hard disk drive, or a DVD.

Caution:

Before starting, save your current work and close all active applica-

tions.

Smart Restore

Note: Some programs (such as Internet Explorer) may not be uninstalled.

, click on ‘Start’ > All Programs > Packard Bell - Security

Packard Bell Recovery Backup Creator

(see page 51). To install or reinstall software,

(see page

Smart

➍➊

➋

➌

reinstall

(or

uninstall

2. To select an item to

3. Either click on the Install or Uninstall button, depending on the action. Once your have made your selection you will be prompted for confirmation. Click on YES to allow

to start reinstalling/uninstalling the software, or on NO if you wish to abort the procedure.

Restore

4. The status of each item is shown in the last column.

), click on the item name in the list.

Smart

Packard Bell Recovery Program

If the troubleshooting steps (page 38) did not help fix your problem, you can run the

. This will restore your computer to the same state as when you purchased it, while giving you an

Program

option to retain all settings and personal data for later retrieval.

✓ Before using the Recovery Program, please start

a date when the computer was working correctly. See page 30 for more information.

✓ DO NOT SAVE data in HDD (C:) > Windows. During the recovery process, all data contained in this

folder will be deleted, even if

Keep files from user accounts

Windows System Restore

is selected.

and select a restore point from

Packard Bell Recovery

Helpdesk -

✓ After recovery, all software titles that you have installed on your computer must be reinstalled before you

can use them again. Only pre-installed titles (e.g. DVD Player, CD writer) will function without additional installation.

✓ If you were given a choice of languages when you first setup your computer, this choice is definitive. You

may only recover the language chosen the first time you started the computer.

✓ Due to the wide range of reasons for which the Recovery Program may be used, no guarantee can be

given that data will be retained. Please backup your personal files!

Please read this section carefully before using the Recovery Program!

Starting the Recovery Program

Prepare your Computer

1. If possible, backup your personal files Save a copy of your personal documents onto CDs, DVDs, memory cards or external disks. Please refer to

InfoCentre

2. Return your computer to its original configuration a. Remove any additional hardware components (e.g. sound card, video card, network card) that you

b. Re-install the original Packard Bell hardware components if you have removed them. c. Disconnect any additional devices that you have connected to your computer (e.g. scanner, printer,

Start the Recovery Program

You may use If these neither of these options allow you to start the recovery process, you may use

DVDs

•Use the a. Click on ‘Start’ > All Programs > Packard Bell - Security & Support.

b. Select

to learn how to create backups.

may have added to your computer.

etc.)

Smart Restore

or an external drive (that contains recovery data, see page 19).

Packard Bell Recovery

or, if Windows does not start correctly, the

option in

Smart Restore

, then click on the Packard Bell Recovery button.

F11

key to start the recovery process.

Recovery (or Master)

➊

c. Your computer will restart and enter the

F11

•Use the a. Start (or restart) your computer.

52 -

Quick Start & Troubleshooting Guide

key when your computer starts:

➋

Recovery Program

b. Press the F11 key when the Packard Bell logo appears.

• Start your computer using a. Turn ON your computer. b. Insert c. Restart your computer. d. Press any key on the keyboard when asked to boot from the DVD. e. The drive's busy light should blink to show that your computer is booting from the disc.

Recovery DVD 1

Recovery

(or

Master DVD1

Master DVD

) into the drive and close the tray.

Note: If your computer does not boot from the disc, restart your computer, press the F8 key when the Packard Bell logo appears and select the optical drive from the list. Alternatively see page 40 to learn how to set the BIOS to default settings.

• Start your computer using an external drive: a. Connect the external drive that contains the recovery data to your computer. b. Start or restart your computer and press the F8 key when the Packard Bell logo appears. c. Use the arrow keys to select the external device from the list and press the Enter key. d. The drive's busy light should blink to show that your computer is booting from the drive.

If none of these options start the recovery process, or are not available (for example, you have not created

Recovery DVDs

from the

and the recovery data is no longer on the hard disk drive), you may request

Packard Bell Call Centre

(a fee may be charged).

Recovery DVDs

Select recovery options

When the mation provided and click on Next.

Follow the instructions in each window and select options that are appropriate to your situation. The

Packard Bell Recovery Program

recovery methods:

• If you have not already used

• If you want to keep files from user accounts (files

Recovery Program

starts, read the infor-

offers a choice of

Windows System

, you should use it before continuing with

Restore

Recovery Program

the

stored in moved to a backup folder during the recovery. Updates and software installed since the computer was first used will either be deleted or will not function until reinstalled. After recovery, you may create new user accounts and transfer retained files from the old user accounts.

Documents, Music

, etc.), they will be

This option will not remove persistent

viruses or malware.

Note: It is recommended that you use the Keep files from user accounts option first, backup all your personal files and settings and then perform a recovery without this option.

•If you deselect your computer will be returned to factory settings! All files and settings, and all updates or software installed since the computer was first used will be deleted! We recommend this option if your computer is infected by a persistent virus or malware, or if other recovery options fail.

Caution: accounts

sonal data on the ‘system’ hard disk drive and restore your computer to its original factory state (including all partitions). If a second physical be removed. However, it is recommended that you backup personal data from all drives.

Keep files from user accounts,

If you do not , the recovery will remove all per-

keep files from user

hard disk drive is installed in your computer, files on this hard disk drive will not

Helpdesk -

Start the recovery process

After you have selected the appropriate options, you may start the recovery process, read the

Recovery

The recovery process will take some time, allow the process to coninue - do not power off or restart your computer. When the process has finished, select Restart or Shutdown. If no selection is made, your computer will restart automatically.

window and click on Start.

Start

Note: If the recovery process fails and you are unable to use your computer, please go to support.packardbell.com or check your computer’s Warranty and Service information for contact details.

Starting your restored computer for the ‘first’ time

After a successful recovery you will see the the first time. You must re-install or re-configure any programs you wish to use and, if you selected the

files from user accounts Microsoft Update

option, you may transfer personal files from the contents of c:\backup. Please start

and

PB Updator

as soon as possible to update and protect your computer.

Setup Windows

screen, as if you had started your computer for

Keep

Note: If your computer includes a second hard disk drive, or you chose to keep files, and you suspect a virus infection, you must immediately install an anti-virus program and scan your personal files located on the hard disk drive. The recovery does not remove viruses in retained files - the computer may still be infected.

Recovering or deleting files from user accounts

If you chose to keep files from user accounts you may find them in HDD (C:) > backup (if a backup folder was already present, then a new backup folder will include a number, e.g > Computer and double-click on the HDD (C:) drive icon.

If you need to find files from installed programs, they may be found in the application folder in HDD (C:) > Program Files. If you cannot find a file, click on ‘Start’ > Search and enter some information about the file.

Once you have checked your files, you may reinstall software titles you wish to use and remove folders for applications you no longer wish to use.

backup-000

). Click on ‘Start’

Note: Do not delete folders for software that you did not originally install yourself - they may contain important Windows files. If you are able to identify un-needed files, we recommend you move them to a backup disk before deleting them permanently.

Recovering files from a second hard disk drive

Files on a second hard disk drive are not removed. Click on ‘Start’ > Computer to open

and access the second hard disk drive, normally DATA (D:).

Explorer

Windows

54 -

Quick Start & Troubleshooting Guide

PACKARD BELL LIMITED WARRANTY

1. DEFINITIONS

− “Packard Bell” shall mean the Packard Bell sales office of the country in which the Packard Bell Product has been purchased or if there is no Packard Bell sales office in this country: Packard Bell B.V., Jonkerbosplein 52, 6534 AB Nijmegen, The Netherlands.

− “Customer” or “You” shall mean the end-user or the purchaser of the Packard Bell product.

− “Product” shall mean Packard Bell branded hardware - computer and/or monitor, including peripherals or con-

sumable items (such as a battery) – or software, which are delivered with the Product in the factory packaging.

− "Peripheral" shall mean any hardware device other than processor or memory, connected to the computer (optical drive, hard disk, keyboard, monitor, mouse, speakers, printer, scanner, AC adapter, etc.) and included with the Product in the factory packaging.

− "Consumable" shall mean any supplementary item delivered with the product, to be used with the Product (earphones, cables, remote control, etc.).

− “Software” shall mean a Software program that is pre-installed on the Product or delivered with the Product in the factory packaging.

− “Warranty” shall mean the warranty applicable by law in the country of purchase of the Product or the contractual warranty You are entitled to as a result of the purchase of the Product.

− “Warranty Period” shall mean the period during which you are entitled to the application of the Warranty on the Product. The Warranty Period starts from the date of purchase or delivery of the Product.

− “Service & Support” or "Customer Contact Center" or "CCC" shall mean the Packard Bell technical assistance and service provided by its technician or technical representative and the Packard Bell call centre that is accessible to You.

− “Country” shall mean the country of purchase of the Product by You.

− “Warranty & Service Sheet” shall mean the document that may be supplied in the factory packaging on which

You may find additional information on the Warranty that you may be entitled to.

2. HOW TO ACTIVATE THE PACKARD BELL WARRANTY

Packard Bell understands your needs for product excellence as well as Service & Support. In order to supply the best Service & Support when necessary, Packard Bell recommends You to activate the applicable

Warranty as soon as Your Product is installed. This Warranty is subject to the registration of the Product via the on-line registration software (wherever available).

The Customer will provide Packard Bell with the correct date of purchase in order to obtain the Warranty Period. In case of doubt, the Customer will provide Packard Bell with a copy of the proof of purchase (invoice or delivery note).

Packard Bell will keep a record of all registrations of personal data in order to provide appropriate Service & Support and adequate assistance to You during the Warranty Period. Packard Bell will protect this personal data to its best effort and may transfer this personal data to third party in order to ensure Service & Support is carried out. Packard Bell will handle all personal data according to the applicable data protection laws.

3. WARRANTY COVERAGE

Packard Bell warrants that the Product and the Software are free from defect in material and workmanship for the Warranty Period set out below, or in the Warranty & Service Sheet (if supplied). Packard Bell guarantees that the Product is free of viruses (or other pre-programmed devices with similar effect) at the moment of first use only.

Please note that peripherals/accessories and consumable items may have a different Warranty Period as set out in these Warranty conditions or Your Warranty & Service Sheet (if supplied).

This warranty is limited to the replacement of the Product or part recognised as defective with an identical or comparable Product or part, new or equivalent to new. This warranty covers the repair, parts and labour included or exchange, as set out below, during the Warranty Period.

Any items missing from the original packaging of the Product must be reported to Service & Support within 90 days from the date of purchase. No missing items can be provided free of charge after this period as the Customer is considered to have accepted the Product as delivered. To report any missing items please contact the relevant support number that you can find in section 9, or on the Warranty & Service Sheet (if supplied).

Software Warranty only applies to Software that was originally supplied with the Product. It does not provide the Customer with Software usage support. Any other Software (e.g. games) is subject to the third party licence and warranty conditions.

Packard Bell Limited Warranty -

Specifically for batteries:

Disposable batteries that may be included with the Product are not covered by any Warranty. Notebook batteries are covered by a 6 months Warranty. Any charging time or battery life otherwise indicated merely

corresponds to indicative timeframes which may vary depending on the Customer's use and provided the Customer respects Packard Bell advices to optimize the battery life time.

Specifically for monitors:

Monitors that are not included in the factory packaging are not covered by this Warranty. Please refer to the warranty documentation included with your monitor, or the store where you have purchased your monitor, for details. If a monitor is included in the factory packaging, then you can find specific Warranty conditions in the Warranty documentation that is included with your monitor. The Warranty Period for monitors that are included with the Product is outlined below.

Specifically for Liquid Crystal Display (“LCD”) screens:

Packard Bell strives to provide the highest quality LCD display products in the industry. Your Product meets the Class 2 specifications under the ISO 13406-2 industry guidelines for LCD monitors.

LCD monitors use a technology based on pixels. A pixel is a combination of three sub-pixels (red, green and blue) that produce a specific colour. There are millions of these sub-pixels on each LCD screen. Pixel faults on LCD screens can be comprised of whole pixels or sub-pixels going dark, staying permanently lit or flashing.

The ISO 13406-2 standard allows for a certain number of pixel faults based on the number of total pixels in the monitor (determined by the screen size). Packard Bell will replace an LCD monitor during the Warranty Period if it meets the following criteria:

Native LCD

Resolution

1024 x 768 786,432 2 2 4 1 2

1200 x 800 1,024,000 2 2 4 1 2

1280 x 1024 1,310,720 3 3 7 1 3

Type 1: A full pixel is always visible on the screen, resulting in a white point. Type 2: A full pixel does never illuminate at all, resulting in a dark point. Type 3: One or two sub-pixels are always switched on or switched off, resulting in a pixel of one of the basic colours

(red, green, blue, cyan, magenta, yellow). Or a continuously blinking pixel occurs. Faulty Cluster 1: Within a field of 5x5 pixels there are several malfunctions of Type 1 or Type 2. Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3. Whenever this is reasonable

and at the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the Country, Packard Bell may limit or extend the Warranty Period on the Product.

If your monitor’s documentation defines a different pixel policy, then this overrules the pixel policy described in this Limited Warranty.

Warranty Period:

If a Warranty & Service Sheet is supplied with Your Product, then the Warranty Period documented in the Warranty & Service Sheet applies.

Computer: .......................................................................................................................................... 1 (one) year

Included peripherals: .......................................................................................................................... 1 (one) year

Included consumable items: .............................................................................................................6 (six) months

Included software: .......................................................................................................................3 (three) months

Whenever this is reasonable and at the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the Country, Packard Bell may limit or extend the Warranty Period on the Product.

If the Customer requests Service & Support in another country than the country of purchase and/or when the Warranty Period on the Product is finished, Service & Support will be invoiced to the Consumer.

4. WARRANTY EXCLUSIONS

This Warranty does not apply when:

Number of

pixels

Type 1 Type 2 Type 3 Faulty Cluster 1 Faulty Cluster 2

Bright Dark Subpixel

Cluster of errors type 1

or 2 in 5x5 pixels

Cluster of errors type 3

in 5x5 pixels

56 -

Quick Start & Troubleshooting Guide

− Defective accessories, consumable items and/or peripherals have not been delivered in the factory packaging of the Product or have been purchased separately from the Product;

− Problems are caused by hardware or software which have not been delivered in the factory packaging of the Product;

− The original identification marks have been altered or removed from the Product;

− Defects or failures are due to accident, neglect or misuse, failure of or defect in electrical power, external elec-

trical circuitry, unusual physical or electrical stress, air conditioning or environmental controls, the effects of weather influences; the use of items not provided by Packard Bell;

− Defects are caused by a virus or another pre-programmed device with similar effect;

− The Customer has forgotten, lost or removed any password (including BIOS password) which provides him from

having access to the Product;

− The Customer, any third party to Packard Bell or any third party to its authorised service provider has modified, adjusted, repaired, serviced or installed the Product;

− The use or installation of the Product is not in compliance with Packard Bell’s documentation;

− The Product defect is due to any reason which in Packard Bell’s sole discretion is not a result of a defect in ma-

terial or workmanship;

− The Customer has not followed all procedures set out in this Limited Warranty.

5. LIMITATION OF LIABILITY

This Warranty replaces all other warranties, whether express or implied, including but not limited to implied warranty of merchantability and fitness for a particular purpose with respect to the Product and its documentation.

Packard Bell’s liability hereunder is limited to the repair of the Product or the replacement thereof. In particular, Packard Bell shall not be liable to replace or repair the Product if the Warranty is not applicable due to the reasons set out in section 4.

In any event, Packard Bell shall in no circumstances be liable for any other costs, charges, expenses, loss or damage of any nature whatsoever: direct or indirect, consequential or incidental, including but not limited to loss of business profits or any other commercial damages, loss of data, arising out of the use of the Product or of the presence of a virus (or pre-programmed device with a similar effect) on the Product or of the Service & Support intervention.

Save with regard to death or personal injury caused by the negligence of Packard Bell, its employees or service provider, and strict product liability, this limited liability represents Packard Bell's entire liability with respect to the Product and with respect to goods or services supplied herein and Packard Bell shall have no other obligation, duty, or liability whatsoever in contract, tort (including liability for negligence) or otherwise to the Customer.

However, this limitation of liability does not in any way affect or limit the Customer's statutory rights under the national legislation governing the sale of consumer goods in the Country.

Packard Bell shall not be liable for any failure or delay in performance due to any cause beyond its control. Such circumstances include, but are not limited to, interrupted telephone service, airport closures that interrupt parts delivery, acts of god, weather conditions, labour strikes, and the inability to contact You to confirm scheduling.

If, during a Service & Support Intervention, the CCC representative establishes that the repair is not covered by the Warranty, the repair will not be completed until it has been completely paid for. Should such circumstances arise, Packard Bell will contact the Customer with a repair quote. If the Customer would like to have the unit returned unrepaired, then this can be arranged after Customer payment has been received for the incurred transport and diagnostic costs.

6. WARRANTY UPGRADES

Depending on the Country of purchase of the Product, it may be possible to purchase Extended Warranty. Please contact your Customer Contact Center or the store where You purchased Your Product for more details. If You have purchased such an Extended Warranty, the general conditions applicable to this Extended Warranty will prevail over this Warranty.

7. DATA BACKUP REQUIREMENT

Repair of Product may involve the re-formatting of the Hard Disk Drive (“HDD”) and consequently the loss of data stored on the HDD.

Packard Bell strongly advises the making of regular backup copies on various media (DVDs, CDs, etc.) of any documents, data, files and/or software stored on their Product. You will be responsible for backing up data stored in the Product prior to contacting Packard Bell Customer Contact Center and receiving Service & Support from Packard Bell.

Packard Bell and its authorised service providers are not liable for data that is lost or damaged during the Service & Support process.

Packard Bell Limited Warranty -

8. HOW TO OBTAIN PACKARD BELL WARRANTY SERVICE & SUPPORT

In the unlikely event of a Product incident, you may be able to resolve it easily following the steps below:

1. Read your Quick Start & Troubleshooting Guide, that contains step-by-step troubleshooting instructions.

2. You can find much more information about your computer in Packard Bell InfoCentre, the electronic User Guide that was preinstalled on your computer.

3. Click on the Support tab on the Packard Bell web site: www.packardbell.co.uk. It contains troubleshooting tools that may help you find a solution to your problem

Should the problem persist, You should contact the relevant CCC in the Country using the contact information as set out in section 9, or in the Warranty & Service Sheet (if supplied), and have the following information available:

− The serial number of the Product, which can be found on the underside of your computer, preceded by ‘S/N’. This serial number is essential for providing the necessary service and MUST therefore be included in all correspondence with Packard Bell.

− The original proof of purchase of the Product;

− The operating system installed on this Product;

− Details of any software or hardware modifications made to the Product;

− Assure that the problem is not caused by third party hardware or software;

− Exact description of all failure messages;

− If contact is made by phone, You should be in front of Your Product and this is turned on (if possible).

A Customer Contact Center representative will provide Service & Support to diagnose and if possible correct the defect over the telephone. If the failure cannot be resolved by telephone support, Packard Bell will repair the Product as per the applicable service level to the Product. A procedure will be agreed upon between You and the CCC representative. Before any repair is carried out you have to make sure that:

− You have made backup copy of the data stored on Your Product;

− All non-Packard Bell software or hardware components are removed from the Product;

Packard Bell reserves the right to charge parts, labour and transport if Packard Bell discovers no defect or problem in the Product, if the Customer has not complied with one of the conditions set out in this section or if the defect is a customer induced defect (for example if the defect is caused by neglect or misuse).

9. CONTACT INFORMATION

A Warranty & Service Sheet may be supplied with Your Product. If so, please refer to the Warranty & Service Sheet information and ignore the information below.

Please note that contact information is subject to change. You may find updated contact information in the Warranty & Service Sheet (if supplied) or on the Packard Bell web site www.packardbell.com.

United Kingdom

Repair Service line: ............................................................................................0844 800 6020 (national call rate)

Software and Out of Warranty service line:................................................................ 0906 752 5600 (£ 0.75/min)

Business hours: 24 hours a day, 7 days a week, 365 days a year.

Ireland

Hardware and In-Warranty Support Line: ................................................................ 01878 1470 (national call rate)

Software and Out of Warranty Support line: ................................................................ 1570 92 45 55 (€1.26/min)

Business hours: 24 hours a day, 7 days a week, 365 days a year.

The Netherlands

Systems covered by Warranty: ...................................................................................0900 202 5117 (0.15€/min)

Systems out of Warranty: ...........................................................................................0900 202 0515 (0.45€/min)

Business hours: Monday - Friday from 9 am - 9 pm.

Belgium

In-warranty support (including extended warranty): .............................................. 022 56 66 05 (national call rate)

Out of warranty support:................................................................................................ 0900 10 273 (0.45€/min)

Business hours: Monday - Friday from 9 am - 9 pm.

Luxembourg

(French) In-Warranty Support: .......................................20202836 (cost variable from the caller location/provider)

(German) In-Warranty Support:......................................20202835 (cost variable from the caller location/provider)

Business hours: Monday - Friday from 9 am - 7 pm.

58 -

Quick Start & Troubleshooting Guide

South Africa

Technical Support: ............................................................................................................0861 111 222 (toll free)

Business hours: Monday - Friday from 8 am - 5 pm.

Denmark

In-Warranty Support Line: ............................................. 69918043 (cost variable from the caller location/provider)

Business hours: Monday - Friday from 9 am - 6 pm.

Norway

The first 90 days after purchase: .................................... 21554635 (cost variable from the caller location/provider)

After 90 days: ...........................................................................................................820 19 009 (NOK 9,50/min)

Business hours: Monday - Friday from 9 am - 6 pm.

Sweden

The first 90 days after purchase: ..........................................................................0771 45 48 98 (national call rate)

After 90 days: .......................................................................................................0900 100 1265 (SEK 9,90/min)

Business hours: Monday - Friday from 9 am - 6 pm.

Finland

Technical Support: .................................................... 0942599539 (cost variable from the caller location/provider)

Business hours: Monday - Friday from 9 am - 5.30 pm.

All other countries:

Please contact the store where you have purchased the Product for more details about the warranty of Your Product.

10. SERVICE & SUPPORT INTERVENTION

If, to the sole opinion of the Customer Contact Center representative, intervention is required, Packard Bell will, according to the CCC representative decision, repair or replace the Product, PROVIDED THAT:

− You have followed all procedures set out in this Limited Warranty;

− You have removed all non-Packard Bell software or hardware components;

− You have removed the BIOS password, if any, before the intervention.

The CCC representative will explain to the Customer what procedure to follow to obtain Service & Support. If You or an authorised representative are not at the agreed location at the time and date of an appointment that may

have been made between You and the CCC representative, You may be charged for any subsequent visits. Packard Bell reserves the right to refuse to provide the service to any location at which, to Packard Bell’s sole opinion,

the safety of Packard Bell’s technical representative or the ability to provide the Service & Support described herein would be jeopardised.

Packard Bell cannot be held responsible for any loss or damage to the Product in total or in part, when it has been sent to Packard Bell by the Customer without complying with the procedures defined in sections 8 and 10 above.

Repair of the Product may involve the re-formatting of the HDD and consequently the loss of data stored on the HDD. Therefore You must comply with the terms of section 7 above.

If the agreed Service & Support intervention involves sending the Product, then the Customer must package the complete Product securely in the factory, or equivalent packaging and enclose a copy of the original proof of purchase and any other relevant sales documentation as well as a clear description of the problem with the Product. The Customer is liable for packaging quality and device safety. In the event of damages arising out of low quality packaging, the Customer will be charged the cost of refurbishment.

In order to improve the quality of Service & Support and assess the level of customer satisfaction, Packard Bell reserves the right to send a satisfaction survey by email to customers who receive Service & Support from Packard Bell, except if the customer has expressly refused to receive information or data from Packard Bell.

11. TRANSFER OF WARRANTY

In case of change of ownership of the Product, this Warranty is transferable with the Product. Important: The new end-user will be entitled to the application of the remainder of the Warranty Period on the

Product transferred under two cumulative conditions:

− The new end-user must be in possession of the original proof of purchase of the Product, and,

− Details on the Product’s change of ownership must be sent to Packard Bell at the address reproduced in the

Warranty & Service Sheet.

Packard Bell Limited Warranty -

REGULATORY INFORMATION

COMPLIANCE REQUIREMENT

Products with the CE marking comply with both the Electromagnetic Compatibility Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC) issued by the Council of the European Communities.

Compliance with these directives implies conformity to the following European Standards: EN55022 (2006, class B): Radio disturbance characteristics EN55024 (1998+A1:2001+A2:2003): Immunity characteristics EN61000-3-2 (2006): Limitation of harmonic current emissions EN61000-3-3 (1995+A1:2001+A2:2005): Limitation of voltage fluctuation and flicker in low-voltage supply system EN60950-1 (2006): Product Safety. If your computer includes a telecommunication network board, the input/output

socket is classified as Telecommunication Network Voltage (TNV-3). Note for computers equipped with wireless controllers and wired modems: Hereby, Packard Bell B.V., declares that the wireless devices provided with this computer include a low power radio

transmitter in full compliance with the essential requirements and other relevant provisions of Directive 1999/05/ EC for Low Voltage, EMC and RF of the R&TTE.

Compliance with this directive implies conformity to the following European Standards: EN300328 V1.7.1:2006 - Electromagnetic compatibility and Radio spectrum Matters (ERM). EN301489-1 V1.6.1:2005 - EMC standard for radio equipment and services, common technical requirements. EN301489-17 V1.2.1:2002 - EMC standard for radio equipment and services, specific conditions for Wideband data

and HIPERLAN equipment. EN301893 V1.4.1:2007 - Broadband Radio Access Network, 5GHz high performance RLAN, harmonized EN

covering essential requirements of article 3.2 of R&TTE directive. EN50371:2002 - Generic standard to demonstrate the compliance of low power electronic and electrical apparatus

with the basic restrictions related to human exposure to electromagnetic fields. For specific information regarding your computer model, please refer to Packard Bell InfoCentre, your electronic

user‘s guide.

MODIFICATIONS TO THE PRODUCT

CE Marking

Packard Bell B.V. cannot be held responsible for unauthorised modifications made by the user and the consequences thereof, which may alter the conformity of the product with the CE Marking.

Radio Frequency Interference

The manufacturer is not responsible for any radio or TV interference caused by unauthorised modifications to this equipment.

CONNECTIONS AND REMOTE EARTHS

PELV (Protected Extra Low Voltage)

To ensure the extra-low voltage integrity of the equipment, only connect equipment with mains-protected electricallycompatible circuits to the external ports.

SELV (Safety Extra Low Voltage)

Every input and output of this product is classified as Safety Extra Low Voltage.

Remote Earths

To prevent electrical shock, connect all local (individual office) computers and computer support equipment to the same electrical circuit of the building wiring. If you are unsure, check the building wiring to avoid remote earth conditions.

Building Supply

Only connect the equipment to a building supply that is in accordance with current wiring regulations in your country. In the U.K., these are the IEE regulations.

60 -

Quick Start & Troubleshooting Guide

BABT’s Apparatus Approval

This equipment complies with BABT’s Apparatus Approval No. NS/G/1234/J/100003 with regard to indirect Connection to the BT Public Switched Telephone Network. Refer to OFTEL statement SA29 for further information.

POWER SUPPLY AND CABLES

Power Supply

The power supply socket-inlet and socket-outlet (if equipped) are classified as Hazardous Voltage. You must unplug the power supply cord and remove the battery to disconnect the equipment from the power supply.

In that aim, the socket-outlet should be installed near to the equipment and should be easily accessible. Under no circumstances should the user attempt to disassemble the power supply. The power supply has no user-

replaceable parts. Inside the power supply are hazardous voltages that can cause serious personal injury. A defective power supply must be returned to your dealer.

Power Cables

This equipment requires a 3-wire grounded power cord, except on certain portable computers which require a 2-wire un-grounded power cord. The cord length must not exceed 2.5 metres. To prevent electrical hazards, do not remove or disable the ground contact on the power cord. Replace the power cord if it gets damaged. Contact your dealer for an exact replacement. In Europe, the plug must be rated for 250 VAC, 10 amp minimum. The plug must display an international agency approval marking. The cord must be suitable for use in the end-user country. Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country.

Cables

For cables which are not delivered with the Product in the computer's packaging: The EMC performance of the system is guaranteed only if the cable and interface use efficient shielding. The use of shielded interface cable is required for USB, IEEE1394, serial, printer, game, analogue or digital audio/

video, Ethernet LAN, PS2, TV or FM antennas, and generally all high-speed cable interfaces. Use only UL Listed No. 26AWG or larger telecommunication cords. Only Ethernet LAN or RTC modem cable can have length exceeding 3 meters. Packard Bell recommends that you add a ferrite core round clip to each cable connecting your Packard Bell computer

to a hardware device that has not been delivered with your computer.

− Ferrite reference: 28A-2029 from Steward (two loops)

For Ethernet LAN cable, use FTP shielded cables only (cat ≥ 5). During product certification, Packard Bell used the following cable quality:

− USB2.0 Certified Cables from Hama 46778

− IEEE1394 shielded FireWire from Hama 50011

− RCA-RCA shielded Audio/Video Cables from Thomson KHC001M, KHC012M, KHC028M

− Stereo Jack shielded Audio cables from Hama 43330H, 42714H

− RS232 serial shielded cable from Hama 42155

− Sub-D25 Parallel shielded cable from Hama 42175

− Ethernet Shielded Cables Cat 5e from Hama 50030

Heat Build-up and Portable Computers

The AC adapter and the underside of the computer can become hot after prolonged use. Sustained physical contact with either should be avoided.

CHASSIS COVER REMOVAL AND REPLACEMENT

Before removing the chassis cover to service or modify the equipment, you must disconnect all power and modem cords, and remove the battery.

CAUTION: SOME COMPONENTS INSIDE THE COMPUTER CAN BECOME HOT AFTER PROLONGED USE. You then must close the chassis before you plug in and switch on the equipment.

LASER COMPLIANCE STATEMENT

The optical devices are tested and certified to be compliant with International Electrotechnical Commission IEC60825-1 and European EN60825-1 standards for Class 1 laser products.

Class 1 laser products are not considered hazardous. The optical devices are designed such that there is never human access to laser radiation above a Class 1 level during normal operation or prescribed maintenance conditions.

Regulatory Information -

The optical devices installed in your computer are designed for use solely as components of such electronic product and therefore do not comply with the appropriate requirements of Code of Federal Regulation Sec. 1040.10 and Sec.

1040.11 for COMPLETE laser products. Because exposure to laser radiation is extremely hazardous, under no circumstances should the user attempt to disas-

semble the laser device.

PACKAGING

The packaging of this product is compliant with the European Environmental Directive 94/62/EC from December 20 th 1994 and its equivalent in the French Legislation by the Decree 98-638 from july 20 th 1998.

62 -

Quick Start & Troubleshooting Guide

ENVIRONMENT

PACKARD BELL’S COMMITMENT TO ENVIRONMENTAL PROTECTION

Environment has been at the heart of our products. Packard Bell is committed to limit the environmental impact of its products during product lifecycle. Starting at design phase, with a very strict procurement policy, maximum attention is given to electronic components

in order to limit their weight in heavy metals such as lead, cadmium, chromium, mercury, etc. Suppliers are asked, for each part of any product, to respect all regulations.

Packaging is a good example to illustrate the efforts conducted by Packard Bell to limit its impact on the environment. Between 2001 and 2007, Packard Bell made considerable efforts to reduce the weight of its desktop computer boxes, as it went from 2.04 kg in 2001 to 1.12 kg in 2007. This weight reduction means more products per palette, less energy necessary for deliveries, less wasted boxes, etc.

As far as end-of-life products are concerned, measures have been taken to anticipate and facilitate the recycling of all our products. Thus, all plastic parts heavier than 25 grams used in Packard Bell products are labelled ISO 11469. This label allows a quick recognition of the material and eases its valorisation. Likewise, desktop computers are designed to be easily dismantled, with screws being replaced by clips.

ENERGY STAR® PARTNERSHIP

Packard Bell is an official partner of the Energy Star® program for monitors. Energy Star® was introduced by the US environmental Protection Agency in 1992 as a voluntary

labelling program designed to promote energy-efficient products, in order to reduce carbon dioxide emissions. By joining this program, Packard Bell will help reduce your energy bill and contribute to reducing air pollution and protecting the earth's climate for future generations.

Packard Bell has determined that all Packard Bell monitors meet the Energy Star® guidelines for energy efficiency. You can find more information about Energy Star® on the Energy Star® web site: www.energystar.gov.

PRODUCT DISPOSAL

The 2002/96/EC Directive, known as Waste Electrical and Electronic Equipment (WEEE) Directive, requires that used electrical and electronic products must be disposed of separately from normal household waste in order to promote reuse, recycling and other forms of recovery and to reduce the quantity of waste to be eliminated with a view to reducing landfill and incineration. The crossed-out dustbin logo is there to remind you that these products must be sorted separately for disposal. These rules concern all your Packard Bell products (computer, monitor, GPS, MP3 player, external hard drive) and also all accessories, such as keyboard, mouse, speakers, remote control, etc. When you have to dispose of such products, make sure that they are correctly recycled by checking with your local authority, or by returning your old equipment to your retailer if you are replacing it. For information, visit www.packardbell.com/recycling.

Battery Disposal (when applicable)

Before disposing of your equipment ensure that you have removed any batteries that may be fitted in the equipment. European law states that batteries must be collected for disposal separately from household waste. Do not throw your used batteries in the dustbin. Dispose of your used batteries via a battery collection scheme where available, or ask your distributor or local authority what infrastructures you can use. Your efforts will enable the safe collection, recycling and destruction of used batteries and will help protect the environment and reduce health hazards.

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

Environment -

SOFTWARE LICENSE

Note: Most of the software applications are already preinstalled on your Packard Bell computer. They are ready to use or to set up. However, some titles require a CD or DVD to run. You will find these discs in your computer's packaging.

Packard Bell B.V. License Agreement (CD and/or DVD Products). This copy of the original is your proof of license. Please treat it as valuable property.

IMPORTANT

READ CAREFULLY BEFORE INSTALLING THE SOFTWARE.

The following License Agreement applies to you. This is a legal agreement between you (either individual or an entity) and Packard Bell B.V. By installing the software you are agreeing to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, promptly return your entire computer system, the unopened software packet(s), if any, as well as the accompanying terms (including written materials or other container(s)) in the place you obtained them for a full refund.

PACKARD BELL B.V. SOFTWARE LICENSE

1. Grant of License

This Packard Bell B.V. License Agreement (“License”) permits you to use one copy of the specified version of the Packard Bell B.V. SOFTWARE identified above (which may include at least one CD or DVD disc) on any single computer, provided the SOFTWARE is in use on only one computer at any time. If you have multiple Licenses for the SOFTWARE, then at any time you may have as many copies of the SOFTWARE in use as you have Licenses. The SOFTWARE is “in use” on a computer when it is loaded into the temporary memory (i.e. RAM) or installed in the permanent memory (e.g. hard disk, CD and/or DVD, or other storage device of that computer, except that a copy installed on a network server for the sole purpose of distribution of other computer is not “in use.” If the anticipated number of users of the SOFTWARE will exceed the number of applicable Licenses, then you must have a reasonable mechanism or process in place to assure that the number of persons using the SOFTWARE concurrently does no exceed the number of Licenses. If the SOFTWARE is permanently installed on the hard disk or the storage device of a computer (other than a network server) and one person uses that computer more than 80% of the time it is in use, then that person may also use the SOFTWARE on a portable or home computer.

2. Copyright

The SOFTWARE is owned by Packard Bell B.V. or its suppliers and is protected by United States copyright laws and international treaty provision. Therefore, you must treat the SOFTWARE like any other copyrighted material (e.g. a book or musical recording) except that you may transfer the CD and/or DVD disc portion of the SOFTWARE, if any, to a single hard disk provided you keep the original solely for backup or archival purposes. You may not copy the CD and/or DVD disc portion of the SOFTWARE or the written materials accompanying the SOFTWARE.

3. Other Restrictions

You may not rent or lease the SOFTWARE, but you may transfer the SOFTWARE and accompanying written materials on a permanent basis provided you retain no copies and the recipient agrees to the terms of this Agreement. You may not reverse engineer, decompile or disassemble the SOFTWARE. Any transfer of the SOFTWARE must include the most recent update and all prior versions.

64 -

Quick Start & Troubleshooting Guide

INDEX

AC Adapter.................................................... 8, 10

Aerial ................................................................ 10

Audio CDs................................................... 24, 45

Audio ports........................................................ 10

Autoplay............................................................ 25

Backups............................................................. 12

Batteries ........................................................ 8, 63

Battery disposal.................................. 9, 56, 63

Battery life .................................................... 8

Replacing batteries ......................................... 9

BIOS........................................................... 40, 53

Blu-ray .......................................................... 7, 25

Boot process ...................................................... 41

Browser............................................................. 16

Cable modem .................................................... 47

Cables........................................................... 4, 61

Cleaning your computer........................................ 4

Codec ............................................................... 25

Computer environment......................................... 4

Connectors .......................................................... 9

Control devices

Keyboard

Touchpad.................................................... 44

Convergence...................................................... 13

Copy protection ................................................. 45

Cursor................................................................. 6

................................................ 5, 44

Device Manager................................................. 42

Diagnose & Repair .............................................. 38

Dial-up modem .................................................. 46

Disk Cleanup ..................................................... 28

Disk Defragmenter ............................................. 29

Display.............................................................. 44

Documentation

Packard Bell InfoCentre

Packard Bell Website.................................... 18

Download ......................................................... 25

Drives ................................................................. 6

Hard Disk Drive ....................................see HDD

Memory card reader

Optical drives ................................................ 7

DSL ............................................................ 14, 47

DVI port............................................................ 10

................................ 22

....................................... 6

Electronic Program Guide ................................... 24

E-mail ............................................................... 47

Environment...................................................... 63

Epilepsy warning .................................................. 4

Error checking ................................................... 28

eSATA .............................................................. 10

ExpressCard ...................................................... 10

External hardware devices .................................. 49

Firewall....................................................... 33, 35

FireWire.............................................................. 9

Formatting a memory card .................................... 6

Google Desktop ................................................. 17

HDD (Hard Disk Drive)

Free space

Management............................................... 29

Recovery data.............................................. 19

HDMI............................................................... 10

HDMI Audio Switch........................................... 26

Health precautions ............................................... 4

Helpdesk........................................................... 28

................................................... 28

IEEE 1394........................................................... 9

InfoCentre..................................................... 5, 15

Infrared receiver ................................................ 10

Installing software .............................................. 51

Interference................................................. 44, 60

Internal hardware .............................................. 40

Internet

Connection

Firewall ................................................ 33, 35

Internet Explorer ............................................... 17

Internet Service Provider (ISP)............................. 14

................................................. 14

Keyboard....................................................... 5, 44

LAN (Local Area Network).................................. 15

Last Known Good Configuration.................... 31, 41

Line-Out ........................................................... 10

Maintenance

HDD management

Recovery Backup Creator ....................... 19, 28

Recovery DVD Creator................................. 51

System tools................................................ 30

Malware ........................................................... 33

Memory............................................................ 12

Memory card reader....................................... 6, 10

Microphone....................................................... 10

Modem....................................................... 14, 46

Multimedia files................................................. 24

....................................... 29

Network connections ......................................... 15

Norton Internet Security ............................... 32, 33

Index -

Optical drives....................................................... 7

Packard Bell

InfoCentre

Packard Bell Updator.................................... 22

Recovery Backup Creator........................ 19, 28

Recovery Program........................................ 51

Smart Restore.............................................. 51

Website ...................................................... 18

Picasa ............................................................... 18

Pointer................................................................ 6

Ports ................................................................... 9

Power cords ........................................................ 4

Power on/off ..................................................... 11

Power saving modes ........................................... 12

Power supply ....................................................... 8

Printer .............................................................. 48

.............................................. 3, 22

Recovery

Recovery Backup Creator

Recovery DVD Creator ............................. 3, 51

Recovery Program........................................ 51

System Restore ............................................ 30

Regulatory Information ................................. 60, 63

Remote control

Receiver

Removable media devices...................................... 6

Removing hardware ............................................. 6

Removing software............................................. 30

Restore points .................................................... 31

...................................................... 10

........................ 19, 28

Safe Computing ................................................. 28

Safe mode ......................................................... 41

Safety precautions ................................................ 4

Screen saver ...................................................... 39

Security

Antivirus

..................................................... 33

Setup my PC ............................................... 19

Updates ................................................ 32, 36

Windows Security Center ....................... 32, 35

Setup my PC...................................................... 19

Shutdown ......................................................... 12

Sleep mode.................................................. 11, 39

Smart Restore .............................................. 47, 51

Software

Installing software

Removing software ...................................... 30

Setup my PC ............................................... 19

Software library ........................................... 23

Software License.......................................... 64

Speakers............................................................ 26

Spyware ............................................................ 32

Storage.............................................................. 12

Support

........................................ 51

Online Troubleshooter

Packard Bell InfoCentre................................ 22

Packard Bell Website ................................... 18

S-Video ............................................................. 10

System requirements .......................................... 48

System Restore ............................................ 30, 43

System tools

Disk Cleanup

Disk Defragmenter....................................... 29

Error checking ............................................ 28

Windows System Restore ............................. 30

................................. 38

.............................................. 28

Task Manager.................................................... 43

Touchpad...................................................... 5, 44

Troubleshooting

TV tuner ..................................................... 10, 24

TV-Out ............................................................. 10

....................................................... 44

Display

Internet ...................................................... 45

Keyboard .................................................... 44

Printer........................................................ 48

Sound ........................................................ 44

Top cases.................................................... 38

Touchpad ................................................... 44

Uninstalling hardware .......................................... 6

Uninstalling software.......................................... 51

Update

Antispyware

Antivirus .................................................... 32

Windows automatic updates ................... 32, 36

Upgrading

Recycling

Storage....................................................... 12

Warranty .................................................... 13

USB.................................................................... 9

User Account Control......................................... 37

User’s Guide...................................................... 22

................................................ 32

.................................................... 13

VGA port .......................................................... 10

Volume controls ................................................ 26

Warranty .................................................... 13, 55

WiFi ................................................................. 15

Windows

System Restore

Using Windows........................................... 19

Windows automatic updates ................... 32, 36

Windows Firewall........................................ 36

Windows Media Center ............................... 24

Windows Media Player ................................ 24

Windows Remote Assistance......................... 37

Windows Security Center....................... 32, 35

Windows Defender ............................................ 36

............................................ 30

66 -

Quick Start & Troubleshooting Guide

Packard bell IMEDIA 2579, 755, EASYNOTE BU45-O-002, EASYNOTE MZ36-R-017, IPOWER J8810 QUICK START & TROUBLESHOOTING GUIDE

Specifications and Main Features

Frequently Asked Questions

User Manual

IMPORTANT INFORMATION

COMPUTER BASICS

SAFETY AND COMFORT

Safety Precautions

Health Precautions

GETTING TO KNOW YOUR COMPUTER

The Keyboard and Touchpad

Your Computer’s Drives

Power Supply

Ports and Connectors

Turning your Computer ON or OFF

Upgrading your Computer

FIRST STEPS ON THE NET

Get Connected!

Network connections

Surf the Net!

USING WINDOWS AND YOUR SOFTWARE

Windows Welcome Center

Setup my PC

Packard Bell Recovery Backup Creator

Packard Bell Updator

Your Computer's Documentation

Your Software

Playing Multimedia Files

Volume Controls

HELPDESK

SAFE COMPUTING

Maintenance

Updates

Security

Windows Remote Assistance

DIAGNOSE & REPAIR

Top Troubleshooting Cases

Miscellaneous Troubleshooting

RESTORATION AND RECOVERY

Packard Bell Smart Restore

Packard Bell Recovery Program

PACKARD BELL LIMITED WARRANTY

REGULATORY INFORMATION

ENVIRONMENT

SOFTWARE LICENSE

INDEX