Overland NEO 200S User Manual

OverlandStorage NEO® 200s/400s Library

User Guide

April 2012

10400367-001

NEO 200s/400s User Guide

©2012 Overland Storage, Inc. All rights reserved.

Overland®, Overland Data®, Overland Storage®, LibraryPro®, LoaderXpress®, Multi-SitePAC®, NEO®, NEO Series®, PowerLoader®, Protection OS®, REO®, REO 4000®, REO Series®, Snap Care®, SnapServer®, StorAssure®, WebTLC®, and XchangeNOW® are registered trademarks of Overland Storage, Inc.

GuardianOS™, SnapWrite™, Snap Enterprise Data Replicator™, SnapExpansion™, SnapSAN™, and SnapServer Manager™ are trademarks of Overland Storage, Inc.

All other brand names or trademarks are the property of their respective owners.

The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software. Any resemblance to actual companies or individuals, whether past or present, is coincidental.

PROPRIETARY NOTICE

All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without express permission from Overland Storage.

Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the products or programs described in this manual at any time. These changes will be incorporated in new editions of this publication.

Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual.

Overland Storage, Inc. 9112 Spectrum Center Blvd. San Diego, CA 92123 U.S.A.

Tel: [phone] (toll-free U.S.)

Tel: [phone], Option 5 (International) Fax: [phone] (general)

Fax: [phone] (sales) www.overlandstorage.com

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Preface

Audience and Purpose

This guide is intended for system and network administrators charged with installing and maintaining Overland Storage® NEO 200s/400s libraries on their network. It provides information on the installation, configuration, security, and maintenance of those libraries.

It assumes you are familiar with basic functions of your computer, Serial Attached SCSI (SAS), and Fibre Channel (FC), as well as networking concepts and terminology. It also assumes you are knowledgeable about the Storage Area Network (SAN) to which your NEO S-series library is being connected.

This product is not intended to be connected directly or indirectly, by any means whatsoever, to interfaces of public telecommunications networks.

Product Documentation

NEO product documentation and additional literature are available online. Point your browser to:

http://docs.overlandstorage.com/neo

For additional assistance, search at http://support.overlandstorage.com.

Overland Technical Support

For help configuring and using your NEO 200s/400s libraries, search at: http://support.overlandstorage.com/kb

You can email our technical support staff at [e-mail] or get additional technical support information on the Contact Us web page:

http://docs.overlandstorage.com/support

For a complete list of support times depending on the type of coverage, visit our website at: http://docs.overlandstorage.com/care

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Conventions

This document exercises several alerts and typographical conventions.

Alerts

Convention	Description & Usage
IMPORTANT	An Important note is a type of note that provides information essential to
	the completion of a task or that can impact the product and its function.
CAUTION	A Caution contains information that the user needs to know to avoid
	damaging or permanently deleting data or causing physical damage to
	the hardware or system.

WARNING ADVERTISSEMENT

A Warning contains information concerning personal safety. Failure to follow directions in the warning could result in bodily harm or death.

Un Canadien avertissement comme celui-ci contient des informations relatives à la sécurité personnelle. Ignorer les instructions dans l'avertissement peut entraîner des lésions corporelles ou la mort.

Typographical Conventions

Convention	Description & Usage
Button_name	Words in this special boldface font indicate command buttons found in
	the Web User Interface.
Ctrl-Alt-r	This type of format details the keys you press simultaneously. In this
	example, hold down the Ctrl and Alt keys and press the r key.
NOTE	A Note indicates neutral or positive information that emphasizes or
	supplements important points of the main text. A note supplies
	information that may apply only in special cases, for example, memory
	limitations or details that apply to specific program versions.
Menu Flow	Words with a greater than sign between them indicate the flow of actions
Indicator (>)	to accomplish a task. For example, Setup > Passwords > User
	indicates that you should press the Setup button, then the Password
	button, and finally the User button to accomplish a task.
Courier Italic	A variable for which you must substitute a value
Courier Bold	Commands you enter in a command-line interface (CLI)

Information contained in this guide has been reviewed for accuracy, but not for product warranty because of the various environments, operating systems, or settings involved. Information and specifications may change without notice.

Software Updates

The latest release of the NEO 200s/400s firmware can be obtained from the Downloads and Resources – NEO Series page at the Overland Storage website:

http://docs.overlandstorage.com/neo

Follow the appropriate instructions to download the latest software file. For additional assistance, search at http://support.overlandstorage.com/

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Finding More Information

Product documentation related to NEO 200s/400s is listed below. The current versions of all these documents are always available from the Overland Storage NEO Download and Resources website (http://docs.overlandstorage.com/neo).

Source	Location	Content
Quick Start Guide	Product Packaging	Provides complete instructions for installing the
	and Web	server into a rack and connecting the server to the
		network. Also contains links to warranty registration
		and information.
User Guide	eDoc on Web	Provides an overview of the configuration,
		maintenance, and troubleshooting of the NEO
		200s/400s, and detailed instructions on using the
		remote access Web User Interface.
Online Help	Web User	Basic troubleshooting information embedded in the
	Interface	firmware.

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

•Transport products in static-safe containers such as conductive tubes, bags, or boxes.

•Cover the appliance with approved static-dissipating material.

•Use a wrist strap connected to the work surface and properly-grounded tools and equipment.

•Keep the work area free of non-conductive materials such as foam packing materials.

•Make sure you are always properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry.

Safety and Environmental Notices

The sections that follow define each type of safety notice and give examples.

Laser Safety and Compliance

Before using the library, review the following laser safety information.

Class I Laser Product

The library may contain a laser assembly that complies with the performance standards set by the U.S. Food and Drug Administration for a Class I laser product. Class I laser products do not emit hazardous laser radiation. The library has the necessary protective housing and scanning safeguards to ensure that laser radiation is inaccessible during operation or is within Class I limits. External

safety agencies have reviewed the library and have obtained approvals to the latest standards as they apply.

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Cautions and Regulatory Compliance Statements for NEBS

This library is NEBS certified. This section includes the cautions and regulatory compliance statements for the Network Equipment-Building System (NEBS) certification from the Telcordia Electromagnetic Compatibility and Electrical Safety – Generic Criteria for Network Telecommunications Equipment (A Module of LSSGR, FR-64; TSGR, FR-440; and NEBSFR, FR-2063) Telcordia Technologies Generic Requirements, GR-1089-CORE, Issue 4, June 2006.

NEBS Compliance Statements

CAUTION: To comply with the Telcordia GR-1089-CORE standard for electromagnetic compatibility and safety, for Ethernet RJ-45 ports, use only shielded Ethernet cables that are

grounded on both ends. In a NEBS installation, all Ethernet ports are limited to intra-building wiring.

CAUTION: The intra-building ports of the equipment or subassembly are only suitable for connection to intra-building or unexposed wiring or cabling. The intra-building ports of the

equipment or subassembly MUST NOT be metallically connected to interfaces that connect to the OSP or its wiring. These interfaces are designed for use only as intra-building interfaces (Type 2 or Type 4 ports as described in GR-1089-CORE, Issue 4), and require isolation from the exposed OSP cabling. The addition of primary protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring.

An external Surge Protective Device (SPD) is not required for operating this library.

This product can be installed in a network telecommunication facility or location where the NEC applies.

Product Recycling and Disposal

This unit contains recyclable materials.

This unit must be recycled or discarded according to applicable local and national regulations. Overland Storage encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed.

This paragraph is also translated into Spanish (Español) as follows:

Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable. Overland Storage recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles.

Notice: This mark applies only to countries within the European Union (EU) and Norway.

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Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Remarque: Cette marque s'applique uniquement aux pays de l'Union Européenne et à la Norvège.

L'etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l'Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local Overland representative.

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Contents

Preface

Chapter 1 – Product Description

Physical Library ......................................................................................................................................................	1-1
Front Panel .......................................................................................................................................................	1-1
Rear Panel .......................................................................................................................................................	1-3
Bar Code Reader ............................................................................................................................................	1-5
Networking ............................................................................................................................................................	1-5
Supported Internet Protocols ........................................................................................................................	1-5
Simple Network Management Protocol (SNMP) Messaging .....................................................................	1-5
Network Time Protocol (NTP) .........................................................................................................................	1-6
Maximum Library Storage Capacity and Data Transfer Rate ...................................................................	1-6
Ultrium Tape Drives ...............................................................................................................................................	1-7
Speed Matching .............................................................................................................................................	1-7
Channel Calibration .......................................................................................................................................	1-7
Power Management ......................................................................................................................................	1-7
Media .....................................................................................................................................................................	1-8

Chapter 2 – User Interfaces

Operator Control Panel .......................................................................................................................................	2-1
Front Panel LEDs ..............................................................................................................................................	2-3
Input Modes ....................................................................................................................................................	2-4
Web User Interface ...............................................................................................................................................	2-5
Login .................................................................................................................................................................	2-6
System Status ...................................................................................................................................................	2-6
Web User Interface Help Pages ....................................................................................................................	2-8
Logging out of the Web User Interface .......................................................................................................	2-8

Chapter 3 – Installation Planning

Determining Number of Logical Libraries ..........................................................................................................	3-1
Basic Guidelines ..............................................................................................................................................	3-1
Library Sharing .................................................................................................................................................	3-1
Library Partitioning and Element Addressing .....................................................................................................	3-1
Configuration of a One-Partition System .....................................................................................................	3-2
Configuration of a Two-Partition System ......................................................................................................	3-2
Configuration of a Three-Partition System ...................................................................................................	3-3
Configuration of a Four-Partition System .....................................................................................................	3-3
Using Persistent Binding ........................................................................................................................................	3-4
Logical Unit Number (LUN) Scanning .................................................................................................................	3-4
Host Interfaces ......................................................................................................................................................	3-4
SAS Interface ...................................................................................................................................................	3-4

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Fibre Channel Interface .................................................................................................................................

3-4

Chapter 4 – Installation & Configuration

Choosing a Location ............................................................................................................................................	4-1
Installing in a Rack ................................................................................................................................................	4-2
Register to Activate Your Warranty ..............................................................................................................	4-2
Remove the Shipping Lock ............................................................................................................................	4-2
Rack Installation ..............................................................................................................................................	4-3
Install Any Add-on Components ...................................................................................................................	4-5
Cable Attachment .........................................................................................................................................	4-6
Power Cord Attachment ...............................................................................................................................	4-7
Configure Library Settings ....................................................................................................................................	4-8
Using Factory Defaults as Your Configuration .............................................................................................	4-8
Configuring Your Library – Web User Interface .................................................................................................	4-8
Establishing Remote Access to Your Library ................................................................................................	4-9
Logging in to the Web User Interface ........................................................................................................	4-10
Checking Firmware Level ............................................................................................................................	4-10
Configuring Library Settings .........................................................................................................................	4-11
Drive Interface Identification and Settings ................................................................................................	4-13
Configuring Network Settings ......................................................................................................................	4-13
Configuring User Access ..............................................................................................................................	4-15
Configuring Date and Time Settings ...........................................................................................................	4-16
Configuring Logs and Traces .......................................................................................................................	4-16
Configuring Email Notifications ...................................................................................................................	4-17
Configuring SMNP Settings ..........................................................................................................................	4-18
Restoring Factory Default Settings ..............................................................................................................	4-18
Logging Out ..................................................................................................................................................	4-18
Configuring Your Library – Operator Control Panel ........................................................................................	4-19
Logging in to the Operator Control Panel .................................................................................................	4-19
Configuring Logical Libraries .......................................................................................................................	4-19
Configuring Library Settings .........................................................................................................................	4-20
Configuring Drives ........................................................................................................................................	4-22
Configuring Network Settings ......................................................................................................................	4-23
Configuring the Access PIN .........................................................................................................................	4-24
Configuring Save/Restore Settings .............................................................................................................	4-25
Configuring Date and Time .........................................................................................................................	4-27
Preparing the Host ..............................................................................................................................................	4-27
Verifying the Connection ..................................................................................................................................	4-27
Cartridge Magazines .........................................................................................................................................	4-27
2U Library Cartridge Magazines ..................................................................................................................	4-28
2U Library Mail Slot (I/O Station) ..................................................................................................................	4-28
4U Library Cartridge Magazines ..................................................................................................................	4-29
4U Library Mail Slots (I/O Station) ................................................................................................................	4-29
Populating the Library with Data Cartridges ...................................................................................................	4-30
Inserting the Cleaning Cartridge ......................................................................................................................	4-30
Registering for Support Notification ..................................................................................................................	4-31

Chapter 5 – Operations

Operator Control Panel Navigation ...................................................................................................................	5-1
Operator Control Panel Menus ...........................................................................................................................	5-2
Monitor Menu ..................................................................................................................................................	5-2

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Control Menu ..................................................................................................................................................	5-7
Configure Menu ..............................................................................................................................................	5-8
Service Menu ..................................................................................................................................................	5-8
Web User Interface Menus ................................................................................................................................	5-11
Monitor Library Menu ...................................................................................................................................	5-11
Manage Library Menu .................................................................................................................................	5-16
Configure Library Menu ...............................................................................................................................	5-17
Service Library Menu ....................................................................................................................................	5-26
Import and Export Media during Normal Library Operation .........................................................................	5-31
Import Media ................................................................................................................................................	5-31
Export Media .................................................................................................................................................	5-32
Configuring Mail Slots and Reserving Slots ......................................................................................................	5-32
Mail Slot Configuration .................................................................................................................................	5-32
Reserving Slots ...............................................................................................................................................	5-33

Chapter 6 – Media

Data Cartridges ....................................................................................................................................................	6-2
Cartridge Compatibility .................................................................................................................................	6-3
Capacity Scaling ............................................................................................................................................	6-3
Write Once, Read Many (WORM) ......................................................................................................................	6-3
WORM Media ..................................................................................................................................................	6-3
Data Security on WORM Media ....................................................................................................................	6-3
WORM Media Errors ........................................................................................................................................	6-4
Requirements for WORM Capability ............................................................................................................	6-4
Cleaning Cartridge ..............................................................................................................................................	6-4
Cartridge Memory Chip (LTO-CM) .....................................................................................................................	6-4
Bar Code Labels ...................................................................................................................................................	6-5
Guidelines for Using Bar Code Labels ..........................................................................................................	6-6
Write-Protect Switch .............................................................................................................................................	6-7
Cartridge Care and Handling .............................................................................................................................	6-7
Provide Training ...............................................................................................................................................	6-7
Ensure Proper Packaging ...............................................................................................................................	6-8
Provide Proper Acclimation and Environmental Conditions .....................................................................	6-8
Perform a Thorough Inspection .....................................................................................................................	6-9
Handle the Cartridge Carefully ..................................................................................................................	6-10
Environmental and Shipping Specifications for Tape Cartridges .................................................................	6-10
Disposing of Tape Cartridges ............................................................................................................................	6-10
Ordering Media Supplies ...................................................................................................................................	6-11

Chapter 7 – Troubleshooting

Troubleshooting Table ..........................................................................................................................................	7-1
Installation Problems .............................................................................................................................................	7-6
Library Recovery Problem Determination .........................................................................................................	7-7
Procedures for Isolating CRU Problems ..............................................................................................................	7-7
Isolating a Power Supply Problem ................................................................................................................	7-7
Isolating Drive Sled Problems .........................................................................................................................	7-9
Isolating a Library Controller Card vs. Accessor Enclosure Problem ......................................................	7-10
Isolating Web User Interface Problems ......................................................................................................	7-11
Isolating Bar Code Scanner Problems ........................................................................................................	7-12
Isolating Host Attachment Interface Problems .........................................................................................	7-12
Identifying a Suspect Cartridge ........................................................................................................................	7-12

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Contacting Overland Technical Support ........................................................................................................

7-13

Chapter 8 – Error Codes

Preparing to Resolve an Error Code ...................................................................................................................	8-1
Error Codes ............................................................................................................................................................	8-2
Sub Error Codes ....................................................................................................................................................	8-6
Warning Events .....................................................................................................................................................	8-9

Chapter 9 – Service Procedures

Removing Cartridges from Magazine Slots .......................................................................................................	9-1
Releasing the Magazines Manually ...................................................................................................................	9-1
TotalStorage Tape Diagnostic Tool (ITDT) ..........................................................................................................	9-2
Contacting Overland Technical Support ..........................................................................................................	9-3

Appendix A – Specifications

Physical Specifications ........................................................................................................................................	A-1
Electrical Specifications ......................................................................................................................................	A-1
Environmental Specifications .............................................................................................................................	A-1
Operational Specifications .................................................................................................................................	A-2
Product Environment ..........................................................................................................................................	A-3
Supported Device Drivers ...................................................................................................................................	A-3

Appendix B – Physical Configurations

2U Library Physical Configuration .......................................................................................................................	B-1
4U Library Physical Configuration .......................................................................................................................	B-2
Library Partitioning and Element Addressing .....................................................................................................	B-3
Partitioning of 2U Libraries ..............................................................................................................................	B-3
Partitioning of 4U Libraries ..............................................................................................................................	B-3
SCSI Element Addressing ...............................................................................................................................	B-5

Appendix C – TapeAlert Flags

Library Supported TapeAlert Flags ....................................................................................................................	C-1
Tape Drive Supported TapeAlert Flags .............................................................................................................	C-3

Master Glossary & Acronym List

Index

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Chapter 1

Product Description

The NEO 200s and NEO 400s tape libraries provide compact, high-capacity, low-cost solutions for simple, unattended data backup. The 4U library houses up to 48 tape cartridges (or 45 and an elective 3-tape Mail Slot) in a compact 4U form factor with easy access to cartridges via four removable magazines. The 2U library houses up to 24 tape cartridges (or 23 and an elective 1-tape Mail Slot) in a compact 2U form factor with easy access to cartridges via two removable magazines.

The NEO 200s/400s tape libraries are rack-mountable units that incorporate Ultrium 5 Half-Height or Ultrium 4 Half-Height tape drives. The drives are equipped with a SAS host adapter interface that has a data transfer rate of up to 6.0 Gbps, or a Fibre Channel interface.

Topics in Product Description:

•Physical Library

•Networking

•Ultrium Tape Drives

•Media

Physical Library

These sections describe the physical aspects of the libraries.

Front Panel

These graphics and table illustrate the front panel components:

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Physical Library

Number Item	Description
Power button	Pressing this button powers ON the library. Pressing and holding
	this button for 4 seconds will power OFF the unit (soft power
	down). No power switch or button can be found on the back
	panel of the library.
Front panel LEDs (left to	• Ready/Activity (Green LED) – It is illuminated any time the unit
right)	is powered ON and able to function. It should blink whenever
	there is library or drive activity, or when the library is in the
	process of powering up.
	• Clean Drive (Amber LED) – It is illuminated when the drive
	needs to be cleaned. The LED will be turned OFF after the
	drive is cleaned successfully.
	• Attention (Amber LED) – It is illuminated when there has been
	a failure that indicates a piece of media is bad, marginal, or
	invalid. It will be cleared when all invalid cartridges have been
	exported from the library. The amber LED may also be lit
	because a power supply or a power supply fan is failing, or a
	drive sled is defective, missing, or has been replaced by a
	different drive type.
	• Error (Amber LED) – It is illuminated when there is an
	unrecoverable library or drive failure. A message is displayed
	at the same time on the Operator Control Panel display.
Cartridge magazines	• The 2U library contains two cartridge magazines.
	• The left magazine can hold up to 12 cartridges (or 11
	data cartridges and the elective one-slot Mail Slot).
	• The right magazine can hold up to 12 cartridges.
	• The 4U library contains four cartridge magazines.
	• The upper left magazine can hold up to 12 cartridges.
	• The lower left magazine can hold up to 12 cartridges (or 9
	data cartridges and the elective three-slot Mail Slot).
	• The upper right magazine can hold up to 12 cartridges.
	• The lower right magazine can hold up to 12 cartridges.
	For more information on magazines, refer to “Cartridge
	Magazines” on page 4-27
Air vents	These vents help keep the library at a normal operating
	temperature.

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Physical Library

Number Item	Description
Control Key buttons	• UP (+) – The upper left button is used to scroll upward through
	menu items.
	• DOWN (-) – The lower left button is used to scroll downward
	through menu items.
	• CANCEL (X) – The upper right button is used to cancel a user
	action and return to the previous menu screen.
	• SELECT ( ) – The lower right button is used to display a sub-
	menu or force an accessor action.
Machine Type, Model	The machine type, model number and serial number of the
Number, and Serial	library are located on this label. This serial number is the
Number label	number that links the library to your warranty.
Operator Control Panel	This screen is a 128 x 64 pixel monochrome graphic display.
display

Mail Slot

(I/O Station)

The Mail Slot is used to import and export cartridges into and out of the library.

•The 2U library has an elective 1-tape Mail Slot.

•The 4U library has an elective 3-tape Mail Slot.

Rear Panel

These graphics and table illustrate the rear panel components:

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Physical Library

Number Item	Description
Power connectors	The libraries require a 110/220 volt AC power connection.
	• The 2U library has one power supply.
	• The 4U library has a minimum of one power supply, but has the
	capability of adding a redundant power supply.
Host interface connectors	The library has one or more of the following host interface
	connectors on the drive sled:
	• SFF-8088 mini-SAS connector
	• Fibre Channel connector
Tape drive sled	This library supports the Ultrium 4 and Ultrium 5 tape drives. The
	tape drive in the library is packaged in a container called a drive
	sled. Drive sleds come in a full high or Half-Height configuration.
	The drive sled is a customer replaceable unit (CRU), and is hot-
	pluggable, which is designed for easy removal and replacement.
Shipping lock and label	The shipping lock, which secures the accessor during shipping,
storage location	and associated label are stored on the rear panel of the library for
	future use. See Removing and Storing the Shipping Lock.
	CAUTION: The shipping lock must be removed before
	powering ON the library to allow the accessor to
	function properly.
USB port	Used to save/restore library configuration information on a USB
	device.
Library Control Board	An LED showing the status of the Library Control Board. The LED
(LCC) LED	flashing (1 flash per second) is normal operation.
Serial port	This port is used to communicate serially with the library using an
	RJ-11 connector. For use by Overland service personnel.
Ethernet port	This port is used to connect the library to a network.
	• 10/100 Link LED
	• Description: Green; indicates link integrity
	• Flashing: Network synchronization/negotiation
	• Steady (On): Good connection
	• Off: No connection between NIC and hub
	• Activity LED
	• Description: Amber; indicates port traffic
	• Flashing: Network traffic present
	• Steady (On): Heavy network traffic
	• Off: No traffic
Tape drive LED	This LED indicates the current status of the drive. When the LED
	is green, it indicates normal drive activity.
Machine type, Model	The machine type, model number and serial number of the library
number, and Serial	are located on this pull-out label. This serial number is the
Number pull-out label	number that links the library to your warranty.
Fan vents	These vents allow air to escape from the power supply and tape
	drive sled.
ESD label	The Electrostatic Discharge label is a reminder that some of the
	components of this library are susceptible to electrostatic
	discharge. See the “Preface.”

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Networking

Bar Code Reader

The bar code reader is an integral part of the library accessor. The bar code reader reads each cartridge bar code label that identify the types of cartridge magazines and tape drive installed in the library and provides inventory feedback to the host application, Operator Control Panel, and Web User Interface. The library stores the customized inventory data in memory. Library firmware supports a 6 or 8-character volume serial number (VOLSER) on the bar code label on the tape cartridge.

Networking

This section covers the network supported features and options.

Supported Internet Protocols

The NEO 200s/400s supports the following Internet protocols:

•IPv4

•IPv6

To learn more about IPv4, visit http://www.iana.org/. To learn more about IPv6, visit http://www.ipv6.org/.

Simple Network Management Protocol (SNMP) Messaging

Occasionally, the library may encounter a situation that you want to know about, such as an open magazine or a fault that causes the library to stop. The library provides a standard TCP/IP protocol called Simple Network Management Protocol (SNMP) to send alerts about conditions (such as need for operator intervention) over a TCP/IP LAN network to an SNMP monitoring station. These alerts are called SNMP traps. Using the information supplied in each SNMP trap, the monitoring station (together with customer-supplied software) can alert operations personnel of possible problems or operator interventions that occur.

SNMP Traps

SNMP Traps are alerts or status messages that can be collected, monitored and used to proactively manage attached libraries using SNMP protocol with the SNMP monitoring stations. In summary, each trap provides the following information:

•Product Identification such as product name, description, manufacturer, model number, firmware level, and the URL for which the trap is designated.

•Product Status such as the severity of the trap, status (current and previous), and the time the trap occurred.

•Library State (physical device status) such as identification and status of devices that are monitored. In the case of the library, it would include enclosure, power supply, controller, magazine status, drive count, cartridge slot count, and Mail Slot count. Also included would be certain library statistics, and where appropriate, the fault FSC (fault symptom code) including the severity and description of that fault.

•Drive Status such as the identification of each drive in the library, firmware level, serial number, and other address and status information.

•Trap Definitions such as library status change, open magazine, Mail Slot accessed, hard fault information, drive cleaning requests, excessive retries, and library returning to normal operations.

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Networking

•SNMP MIBs: The library's Management Information Base (MIB) contains units of information that specifically describe an aspect of the system, such as the system name, hardware number, or communications configuration. Status and error data is also gathered by MIBs and sent to one or more IP addresses defined during the SNMP configuration operation. Download the SNMP MIB file for this library from http://docs.overlandstorage.com/neo.

SNMP Status Events

This table provides information about SNMP events and the related Trap ID.

Event	Trap ID	Definition
Status Change	1	Library status has changed.
Door Open	2	Library door has been opened.
Mail Slot Accessed	3	Library I/O Station has been accessed.
Fault Posted	4	Library has posted a hard fault/error.
Request Drive Clean	5	Drive has requested a clean.
Drive Error	6	Drive has reported an error.
Loader Retries Excessive	7	Library has reported excessive load retries.
Loader OK	8	Library has resumed normal operations.
Account Password Change	9	Account password in the library has changed.
Configuration Change	10	Library or drive configuration has changed.
Library Login	11	Someone has logged into the library via the Web User
		Interface.
Library Logout	12	Someone has logged out of the library via the Web User
		Interface.

Network Time Protocol (NTP)

NTP is an Internet standard protocol that assures accurate synchronization of computer clock times in a network of computers. Running as a continuous background client program on a computer, NTP sends periodic time requests to a server, obtaining server time stamps, and using them to adjust the client's clock.

Maximum Library Storage Capacity and Data Transfer Rate

Maximum library storage capacity and maximum data transfer rates are as follows:

Tape Drive Model		Host Interface
Ultrium 5	Half-Height drives	8	Gb/s Fibre Channel – single port
		6	Gb/s SAS – dual port
Ultrium 4	Half-Height V2 drives	8Gb/s Fibre Channel – single port
		6GB/s SAS – dual port

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Ultrium Tape Drives

Characteristic	2U Library Specification	4U Library Specification
Maximum storage	• 24 data cartridges	• 48 data cartridges
capacity – Ultrium 5 Data	• Native: 36 TB	• Native: 72 TB
Cartridges	• Compressed: 72 TB	• Compressed: 144 TB
	(2:1 compression)	(2:1 compression)
Maximum storage	• 24 data cartridges	• 48 data cartridges
capacity – Ultrium 4 Data	• Native: 19.2 TB	• Native: 38.4 TB
Cartridges	• Compressed: 38.4 TB	• Compressed: 75.2 TB
	(2:1 compression)	(2:1 compression)
Sustained native data	• LTO 5 Half-Height: 140 MB/s
transfer rate	• LTO 4 Half-Height: 120 MB/s

Ultrium Tape Drives

The NEO 200s/400s tape libraries support the Ultrium 4 and Ultrium 5 half-height tape drives.

Each tape drive in the library is packaged in a container called a drive sled. The drive sled is a customer replaceable unit (CRU), and is designed for quick removal and replacement of a tape drive.

Both half-height tape drives either support two SAS SFF-8088 connectors that are compatible with SAS-1 cables, or one LC Fibre Channel connector.

NOTE: LTO-4 and LTO-5 SAS and Fibre Channel drives are allowed in the same physical and logical library but it is not recommended.

Speed Matching

To improve system performance, the Ultrium 4 and Ultrium 5 tape drives use a technique called speed matching to dynamically adjust its native (uncompressed) data rate to the slower data rate of the attached server.

Channel Calibration

The channel calibration feature of the Ultrium 4 and Ultrium 5 tape drives customizes each read/write data channel for optimum performance. The customization enables compensation for variations in the recording channel transfer function, media characteristics, and read/write head characteristics.

Power Management

The Ultrium 4 and Ultrium 5 tape drives feature a power management function that controls the drive's electronics so that part of the electronics completely turn OFF when circuit functions are not needed for the drive's operation.

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Media

Media

The media used by NEO 200s/400s tape libraries are Ultrium Tape Cartridges that provide up to 1500 GB native capacity (up to 3000 GB with 2:1 hardware data compression) for Ultrium 5 tape drives and 800 GB native capacity (up to 1600 GB with 2:1 hardware data compression) for Ultrium 4 tape drives.

		LTO Ultrium Data Cartridges
Ultrium	1500 GB	800 GB	400 GB	200GB	100GB
Tape Drive	(Ultrium 5)	(Ultrium 4)	(Ultrium 3)	(Ultrium 2)	(Ultrium 1)
Ultrium 5	Read/Write	Read/Write	Read only	–	–
Ultrium 4	–	Read/Write	Read/Write	Read only	–
Ultrium 3	–	–	Read/Write	Read/Write	Read only
Ultrium 2	–	–	–	Read/Write	Read/Write
Ultrium 1	–	–	–	–	Read/Write

For more detailed information, see Chapter 6, “Media.”

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Chapter 2

User Interfaces

The library has a local interface (Operator Control Panel), and a remote interface accessed via a web browser (Web User Interface).

The Operator Control Panel is located on the front of the library and allows users to work locally on the library. The Web User Interface allows users and administrators to view and perform some library functions from remote sites.

The Web User Interface is implemented as a Java Applet that runs in a web browser from any PC on the network. The Java Applet requires that Java 1.5.0 or higher be installed on your host computer for full functionality, and is best viewed using Internet Explorer 6.0 or higher. Internet Explorer 7.0 or higher is required for IPv6.

Topics in User Interfaces:

•Operator Control Panel

•Web User Interface

Operator Control Panel

The Operator Control Panel is located on the front bezel of the library. The Operator Control Panel displays library information and menu commands used to execute library management functions in response to the Control Keys (buttons) located on the right of the LCD display.

Operator Control Panel component descriptions:

Number Component	Description
LCD display	16-character LCD graphic display
UP (+)	Button used to navigate upward (^) through the menu items
DOWN (–)	Button used to navigate downward (V) through the menu
	items
CANCEL (X)	Button used to cancel a user action and return to the last
	menu item

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Operator Control Panel

Number Component	Description
SELECT ( )	Button used to display a submenu or to select a user action
Ready/Activity	Green LED lit when the unit is powered ON. The LED flashes
LED	when there is any library activity or the library is offline.
Clean Drive LED	Amber LED lit when the drive needs cleaning. The LED turns
	OFF after the drive is cleaned successfully.
Attention LED	Amber LED lit when a cartridge is bad, marginal, or invalid.
	The LED turns OFF when the media is removed from the
	drive. The LED may also be lit when there is a power supply
	problem.
Error LED	Amber LED lit when there is an unrecoverable library or drive
	failure. The corresponding error message appears on the
	LCD display.
Power ON/OFF	If the library is OFF, press the button for no more than one
	second to start the POST process and power the library ON.
	If the library is ON, pressing this button for 4 seconds will
	initiate a controlled power down of the library (soft landing).
	The following operations will take place before the library
	shuts down completely:
	• The display indicates with an appropriate message that
	the shutdown is in progress.
	• The library controller finishes all ongoing library and drive
	activities.
	• The accessor is moved to its home position.
	• The library controller switches OFF the power supply's
	secondary side.
	NOTE: The shutdown process may be aborted by releasing
	the button before 4 seconds has passed.

The Operator Control Panel operates in two basic modes:

•User Interaction mode – Mode employed when a user is pushing keys on the Operator Control Panel.

•System Driven mode – Normal mode of operation where the Operator Control Panel displays status in response to commands issued from the drive's internal interface.

When an Operator Control Panel key is pressed and released, the Operator Control Panel automatically transitions to User Interaction mode. User Interaction mode will continue until 3 minutes after a user stops pushing keys, or the requested accessor action stops, whichever is longer, then the Operator Control Panel returns to System Driven mode.

If necessary, the Operator Control Panel will automatically transition to System Driven mode. When this occurs, the library remembers what the user was doing before the display mode changed. Therefore the next button pressed only transitions the Operator Control Panel to the User Interaction mode from the System Driven mode.

Any operational conflict between commands received over the host interface or the Web User Interface and those entered via the Operator Control Panel are avoided with a reservation mechanism on a first-come, first-served basis. Operator Control Panel commands are canceled by an Operator Control Panel logout or timeout.

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Operator Control Panel

Library firmware will not allow a user to select an impossible request. Those situations will include, but are not limited to:

•Moving a cartridge from any source to a position occupied by another cartridge

•Moving a cartridge from an empty cartridge position

•Loading a cartridge from any source to a full drive

•Unloading a cartridge from an empty drive

Any error detected by the library or drive controller and not recoverable through predetermined firmware algorithms is considered fatal. When an error occurs, an error code is displayed on the Operator Control Panel display and the error LED is ON. The error code remains on the Operator Control Panel until a key is pressed, which causes the Operator Control Panel to return to the Home Screen. Numeric error codes are used for unrecoverable fatal errors, otherwise text status messages are displayed.

When the library powers ON or resets, it goes through several internally controlled initialization processes, called the Power-On-Self-Test (POST).When the POST is finished, the library displays the Startup screen, then the Home screen.

The Startup screen is the first screen that appears after powering ON the library. It contains the following information:

•Firmware Rev: the current level of library firmware

•Drives: the total number of drives that the library can support

•Magazines: the total number of magazines in the library

•I/O Station: the current status of the Mail Slot

Front Panel LEDs

All LEDs are updated during power ON and reset sequences. Upon power ON or software reset, the library illuminates all LEDs as soon as POST allows. When initialization starts, all LEDs are extinguished and the Ready/Activity LED flashes at a rate of approximately one second per cycle. When the mechanical initialization is complete, the Ready/Activity LED will stop flashing and be constantly illuminated.

If a library failure occurs, the Ready/Activity LED turns OFF and the Error LED turns ON. The Operator Control Panel also displays an appropriate error code to help identify the failure.

The following are additional operational details of LEDs:

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Operator Control Panel

•The Ready/Activity LED () is illuminated any time the unit is powered ON and functional. The Ready/Activity LED blinks whenever there is library or drive activity. This LED will also blink when the unit is OFFLINE.

•The Clean LED () is illuminated when either a cleaning requested or a cleaning required flag has been issued by the drive. The LED is turned off after a successful drive cleaning operation.

•The Attention LED () indicates one of the following conditions.

Problem	Action Required
Bad media	1.	Go to Monitor > Inventory to locate the defective
		cartridge.
	2.	Move the defective cartridge to the Mail Slot. (Operator
		Control Panel: Control > Move Cartridges).
	3.	Open the Mail Slot to remove the defective cartridge.
		(Operator Control Panel: Control > Open I/O).
Drive sled issues	Do one of the following:
	• Install a different drive sled.
	• Modify or resubmit Logical Library setting (Operator Control
	Panel: Configure > Logical Libraries or Web User
	Interface: Configure Library > Logical Libraries).
	• Restore defaults (Operator Control Panel: Configure >
	Restore Defaults or Web User Interface: Configure
	Library > Restore Defaults).
Redundant power supply failed	Complete the following steps:
	1.	Replace the failed power supply.
	2.	Cycle library power.
Power supply fan failure	Replace the power supply.

•The Error LED () turns ON when there is an unrecoverable drive or library failure. An error message is displayed on the screen and the LED remains ON until the error state is resolved.

NOTE: From the Operator Control Panel, run Service > Library Verify. If Library Verify runs without error, the Error LED turns off. If the error persists, recycle the power.

Input Modes

There are several ways to enter values in the different menu items. These values are selectable predefined values, toggle values (for example, ON/OFF) and numerical values like network addresses.

Selecting Predefined Values

1.To set the predefined values, press the SELECT button to select the menu item.

2.Using the UP and DOWN buttons, select one of the various predefined values for that item.

3.As soon as the Operator Control Panel display shows the correct value, press the SELECT key to apply the value.

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Web User Interface

Toggling Values

Toggle values are used to switch between two different states like ON and OFF.

1.After navigating to the menu item, press the SELECT key to select the menu item.

2.Using the UP and DOWN keys, select one of the various predefined states for that item.

3.Press the SELECT key to apply the new state.

Entering Numerical Values

Numerical values are needed for network addresses, password entries, and other configuration entries.

1.After navigating to the menu item, the current value is displayed and the cursor highlights the first digit of the value that can be changed.

2.For each digit to be changed in the value:

a.Use UP and DOWN to increment or decrement the digit.

b.Press SELECT to highlight the next editable digit.

3.Press SELECT at the last digit to apply the complete entry (or press CANCEL to cancel the whole edit process and maintain the original value).

Web User Interface

Many of the same operations performed from the Operator Control Panel can also be performed remotely using the Web User Interface.

The Web User Interface lets you monitor and control your library from any terminal connected to your network or through the World Wide Web (WWW). The Web User Interface hosts a dedicated, protected Internet site that displays a graphical representation of your library.

For static IP Addresses only: After establishing a connection to the library, open any HTML browser and enter the IP address of the library. To configure the Web User Interface, you must first set the IP address using the Operator Control Panel. Refer to “Configuring Network Settings” on page 4-13 or “Configuring Network Settings” on page 4-23.

The Web User Interface Java Applet requires Java 1.5.0 or higher be installed on your host computer for full functionality, and is best viewed using Internet Explorer 6.0 or higher. Internet Explorer 7.0 or higher is required for IPv6. If your computer does not have Java installed or you need to upgrade your installation, download the latest version of the Java Runtime Environment (JRE) for your platform from http://www.java.com/ and follow the instructions provided to enable and configure the Java Runtime Environment for your browser.

The Web User Interface can also be used to update the library and drive firmware, and to download error logs, drive dumps, and other library data from the library.

Before the NEO 200s/400s can be managed over a network using the Web User Interface, you must set up the initial network configuration of the library using the Operator Control Panel.

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Login

IMPORTANT: Some options of the Web User Interface take the library OFFLINE. This inactive mode can interfere with host-based application software, causing data loss. Make sure the library is idle before attempting to perform any remote operations that will take the library OFFLINE.

To login, select the Role type and enter the correct password. There are four levels of access:

•User – Normal user level. The User only has access to Monitor Library menus.

•Superuser – The Superuser has access to the Monitor Library and Manage Library sections.

•Admin – The Admin user level has access to all menus except those restricted to Service only.

•Service – The Service personnel user level access to this level is for Overland Authorized Service personnel only. Service personnel have access to all menus.

Use the default password for logging in as an Admin user is secure.

NOTE: Passwords are case-sensitive.

Each level affects which areas you have access to and what actions you can initiate from those areas.

For DHCP, use the Operator Control Panel to determine the IP Address assigned to your library. Navigate to Monitor > Library > Identity. Scroll down to IP Address and make note of the address. Enter the IP Address in your internet browser address field to access your library with the Web User Interface.

For IPv4 or Dual Stack IPv4 + IPv6, enter your library's static IP Address using the 0.0.0.0 format (four octets).

For IPv6, enter your library's static IP Address or Router Assigned IP Address using the following format: http://[0:0:0:0:0:0:0:0]. To determine your Router Assigned IP Address, navigate to Monitor > Library > Network on the Operator Control Panel. For the IPv6 Router Assigned Addresses to be displayed on the Operator Control Panel, the Network must be configured to IPv6 Only and the Stateless Autoconfig on the must be set to ON.

System Status

The System Status screen is always present after login giving current status of the library.

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Web User Interface

NEO 200s

NEO 400s

Status icons indicate the following conditions.

•The green check mark indicates that the library is fully operational and that no user intervention is required.

•The yellow exclamation point indicates that user intervention is necessary, but that the library is still capable of performing operations. This condition can be caused by a media, library, redundant power supply, power supply fan, or a drive sled problem. To determine which, view the System Status screen.

•The red X indicates that user intervention is required and that the library is not capable of performing operations.

•If Auto Clean is enabled and a cleaning cartridge is not present, or if a cleaning cartridge is present, but not in a reserved slot, Auto Clean status will show Chk Media/Rsvd Slot? and Status will show a green check mark and the words Media Attention.

The Power Supply Status will only appear if redundant power is being utilized with a 4U library. If a redundant power supply fails, the System Status screen appears.

NOTE: The Green LED will be ON on both power supplies. If one Green LEDs is not ON, replace that power supply.

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Web User Interface

Web User Interface Help Pages

Each screen on the Web User Interface has an associated Help page. To access a Help page, click Help in the upper right corner of the screen. A new web page will open. Using the left navigation pane, select the desired Help page. To close the Help page, click the red X in the upper right corner of the screen.

Logging out of the Web User Interface

To log out of the Web User Interface, click Logout in the upper right corner of the current screen.

NOTE: If you click the X in the upper right corner of your internet browser window, the screen will close but you will not be logged out of the Web User Interface.

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Chapter 3

Installation Planning

Before installing your library, take time to review the following information.

Topics in Installation Planning:

•Determining Number of Logical Libraries

•Library Partitioning and Element Addressing

•Using Persistent Binding

•Logical Unit Number (LUN) Scanning

•Host Interfaces

Determining Number of Logical Libraries

You can partition the library into as many logical libraries as there are drives in the library.

Basic Guidelines

•Each logical library must contain at least one drive.

•A library configuration of exactly one logical library equals the entire physical library.

•The library issues a warning to the user if media is moved across logical libraries.

Library Sharing

The library's default configuration allows a single application to operate the library through a single control path. Often, it is advantageous to be able to share a single library between heterogeneous (dissimilar) or homogeneous (similar) applications. Some applications (and some servers) do not allow for sharing a library between systems. Configurations can be created that enable the library to process commands from multiple heterogeneous applications and multiple homogeneous applications.

Configure the library so that it is partitioned into separate logical libraries that independently communicate with separate applications through separate control paths. This configuration requires no special capabilities from the server or application.

Library Partitioning and Element Addressing

A 2U or 4U library system containing more than one drive can be configured into separate logical libraries (create partitions). For the 2U library, one to two partitions are available. For the 4U library, it is possible to configure one to four partitions. Each library must contain at least one drive per partition.

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Library Partitioning and Element Addressing

Partitioning of 2U Libraries

When two half-height drives are installed in a 2U library, the library firmware supports partitioning. The first partition contains the first magazine and the first drive (called Drive 1). The second partition contains the second magazine and the second drive (called Drive 2). The Mail Slot (if configured as Mail Slot) is shared.

Partitioning of 4U Libraries

When one or more half-height drives are added to a 4U library, the library firmware supports partitioning. The first half-height drive in the bottom position is called Drive 1. The half-height drive above it is called Drive 2. And so forth up to four drives.

Mixing of Drives

The libraries support a mix of Ultrium 4 and 5 drives in the same physical library and the same logical library.

NOTE: While the libraries also support a mix of SAS and Fibre Channel drives in the same physical library and same logical library, mixing drive interface types in the same logical library is not recommended.

Configuration of a One-Partition System

A single-partition system configured for a 4U library contains any and all drives present in any drive positions, and all four magazines. When configured with one logical partition, the Element Address assignments will be as follows for the Data Transfer (Drive) Element (DTE) and the Storage Elements (STE):

DTE assignments:

STE assignments:

•Logical Library 1: Slot 1 through 23, 4096 (0x1000) through 4118 (0x1016).

Configuration of a Two-Partition System

A two-partition system must have at least two drives installed. One drive must be installed in either drive position 1 or drive position 2, and another drive must be installed in either drive position 3 or drive position 4. Partition 1 contains any drives in drive position 1 and drive position 2. Partition 1 will also contain magazine 1 and magazine 2. Partition 2 contains any drives in drive position 3 and drive position 4. Partition 2 will also contain magazine 3 and magazine 4.

When configured with two logical partitions, the Element Address assignments will be as follows:

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Library Partitioning and Element Addressing

DTE assignments:

STE assignments:

•Logical Library 1: Slot 1 through slot 21, 4096 (x1000) through 4116 (0x1014)

•Logical Library 2: Slot 22 through slot 45, 4096 (x1000) through 4019 (0x1017)

Configuration of a Three-Partition System

A three-partition system must have at least three drives installed. A drive must be installed in drive position 1, another drive must be installed in drive position 2, and another drive must be installed in either drive position 3 or drive position 4. Partition 1 will contain the first drive and the first magazine. Partition 2 will contain the second drive and the second magazine. Partition 3 will contain any drives in drive position 3 and drive position 4. Partition 3 will also contain magazine 3 and magazine 4.

DTE assignments:

STE assignments:

•Logical Library 1: Slot 1 through slot 9, 4096 (x1000) through 4104 (0x1008)

•Logical Library 2: Slot 10 through slot 21, 4096 (x1000) through 4107 (0x100B)

•Logical Library 3: Slot 22 through slot 45, 4096 (x1000) through 4119 (0x1017)

Configuration of a Four-Partition System

A four partition system must have four drives. Each partition contains one drive and one magazine. When configured with four logical partitions, the Element Address assignments will be as follows:

DTE assignments:

STE assignments:

•Logical Library 1: Slot 1 through slot 9, 4096 (x1000) through 4104 (0x1008)

•Logical Library 2: Slot 10 through slot 21, 4096 (x1000) through 4107 (0x100B)

•Logical Library 3: Slot 22 through slot 33, 4096 (x1000) through 4107 (0x100B)

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