USER MANUAL FOR: CFP20, BI16, CFP30, BI28, CFP2424, BI1919, CFP1224, BI719, CFP1242, BI737, CFP1264, BI757,
CFP1272, BI766, CFP1284, BI778, CFP1296, BI790, CFP12108, BI7102, CFP12120, BI7114 AND CUSTOM LINEAR BURNERS
CAUTION
• Important operating instructions included.
• Read, understand, and follow these
instructions for safe installation and operation.
!!
INSTALLER: Leave manual with the appliance.
CONSUMER: Retain this manual for future
reference.
DANGER
!!
IF YOU SMELL GAS:
• Shut o gas to the appliance.
• Extinguish any open flame.
• If odor continues, leave the area immediately.
• After leaving the area, call your gas supplier
or fire department.
Failure to follow these instructions could result
in fire or explosion, which could cause property
damage, personal injury or death.
WARNING
!!
FOR OUTDOOR USE ONLY.
Installation and service must be performed by a
qualified installer, service agency, or the gas
supplier.
DANGER
WARNING
WARNING
Do not store or use gasoline, or other
flammable vapors and liquids, in the vicinity of
this or any other appliance.
A propane cylinder not connected for use shall
not be stored in the vicinity of this or any other
appliance.
!!
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide
which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space
such as a camper, tent, car or home.
!!
IF THE INFORMATION IN THIS INSTRUCTION MANUAL IS NOT FOLLOWED EXACTLY, A FIRE OR
EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE.
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DANGER:
WARNING:
upright position with cylinder valve turned off.
WHEN CONNECTING FOR USE:
DO NOT REMOVE, DEFACE, OR OBLITERATE THIS LABEL
causing death or serious injury may occur.
FLAMMABLE GAS UNDER PRESSURE.
LEAKING LP-GAS MAY CAUSE A FIRE OR EXPLOSION IF IGNITED
CAUSING SERIOUS BODILY INJURY OR DEATH.
CONTACT LP GAS SUPPLIER FOR REPAIRS, OR DISPOSAL OF A
CYLINDER OR UNUSED LP-GAS.
WARNING: FOR OUTDOOR USE ONLY.*
DO NOT USE OR STORE CYLINDER IN A BUILDING,
GARAGE, OR ENCLOSED AREA.
Know the odor of LP-gas. If you hear, see,
or smell leaking LP-gas, immediately get everyone
away from the cylinder and call the Fire Department.
Do not attempt repairs.
Caution your LP-gas supplier to:
Be certain cylinder is purged of trapped
air prior to first filling.
Be certain not to over fill the cylinder.
Be certain cylinder requalification date is
LP-gas is heavier than air and may settle in low places
while dissipating.
Contact with the liquid contents of cylinder will cause
freeze burns to the skin.
Do not allow children to tamper or play with cylinder.
When not connected for use, keep cylinder valve
turned off. Self-contained appliances shall be limited
to a cylinder of 30 lb. capacity or less.
Do not use, store or transport cylinder where it would
be exposed to high temperatures. Relief valve may
open allowing a large amount of flammable gas to
escape.
When transporting, keep cylinder secured in an
checked.
Use only in compliance with applicable codes.
Read and follow manufacturer’s instructions.
Consult manufacturer’s instructions concerning the
cylinder connection provided with your appliance.
Be sure the regulator vent is not pointing up.
Turn off all valves on the appliance.
Do not check for gas leaks with a match or open
flame. Apply soapy water at areas marked “X”. Open
cylinder valve. If bubbles appear, close valve and
have LP-gas service person make needed repairs.
Also, check appliance valves and connections to make
sure they do not leak before lighting appliance.
Light appliance(s) following manufacturer’s
instructions.
When appliance is not in use, keep the cylinder valve
closed.
*EXCEPT AS AUTHORIZED BY ANSI/NFPA 58
2
DANGER: Do not store a spare LP cylinder under or near a barbecue
grill, or other heat sources. NEVER fill an LP cylinder beyond 80% full: a fire
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42508 REV D : CFP : 04-09-2020
1
Additional Warnings
This appliance is a Decorative Outdoor Gas Appliance for
OUTDOOR USE ONLY and MUST NOT be used for cooking.
Install the burner system in an enclosure on a flat and
stable surface in an outdoor location such as a patio or
deck. This location must be adjacent to the gas supply
line or propane gas supply. DO NOT locate the appliance
where it will get excessively wet or submerged in water.
!
WARNING
• Children and adults should be alerted to the
hazards of high surface temperatures and open
flames and should stay away to avoid burns or
clothing ignition.
• Young children should be carefully
supervised when they are in the area of the
appliance.
• Clothing or other flammable materials should
not be hung from appliance or placed on or
near the appliance.
• Any guard, barrier or other protective device
removed for servicing the appliance shall be
replaced prior to operating the appliance.
!
!
WARNING
!
ASPHYXIATION RISK
• This gas appliance is for outdoor use in a
well ventilated space.
• This unit must NOT be installed in an
enclosed structure.
!
WARNING
DO NOT USE this appliance if any part has
been underwater. Have an authorized service
technician inspect the appliance and replace
any component in the control system or gas
supply which has been underwater.
!
WARNING
!
!
SHARP EDGES
Wear protective gloves and safety glasses
during installation.
!
WARNING
!
!
WARNING
Do NOT burn solid fuels in this gas appliance.
!
WARNING
Installation and repair should be
performed only by a qualified
service person. More frequent
cleaning and maintenance may
be required as necessary. It is
imperative that the burner,
controls, and circulating air
passageways of the appliance
are kept clean.
The Outdoor GreatRoom
Company
the use of NFI Certified Gas
Professionals.
42508 REV D: CFP : 04-09-2020
TM
, LLC recommends
!
!
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Inspect appliance and components for damage.
Damaged parts may impair safe operation.
Do NOT install damaged, incomplete, or
substitute components.
Report damaged parts to your dealer.
!
WARNING
The Outdoor GreatRoom Company
disclaims any responsibility for, and the
warranty will be voided by, the following actions:
• Installation and use of any damaged
components.
• Modification of the burner assembly.
• Installation other than as detailed in
this manual.
Any such action may result in a fire or
explosion causing property damage,
personal injury, or death.
!
TM
, LLC
3
TABLE OF CONTENTS
1. Appliance Information
a. Appliance Certification
b. Specifications
2. Getting Started
a. Included Items
b. Tools and Supplies Required
c. Inspect the Appliance and Components
3. Appliance Clearance Requirments
a. Surrounding Clearances
b. Enclosure Clearances for CFP Models
c. Enclosure Clearances for BI Models
4. Enclosure Design Requirements
a. Self-Contained Propane Cylinder Installations
b. Hard-Piped Propane Installations
c. Hard-Piped Natural Gas Installations
5. Gas Setup and Information
a. Fuel Type
b. Gas Pressure
c. Gas Supply and Connection
d. Leak Check and Line Purge
e. Additional Gas Supply Information
6. Burner Installation
a. Self-Contained Propane Cylinder Installations
b. Hard-Piped Propane Installations
c. Hard-Piped Natural Gas Installations
7. Lighting and Operation
8. Troubleshooting
9. Service and Maintenance
a. Regular Maintenance Tasks
b. Cleaning the Appliance
10. Reference Materials
a. Service Parts List
b. Optional Parts
c. Dimensional Information
11. Warranty Information
5
7
9
12
15
17
28
29
31
33
39
4
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1
APPLIANCE INFORMATION
A. APPLIANCE
CERTIFICATION
MODEL: ALL CRYSTAL FIRE®
PLUS BURNERS & BURNER
INSERTS
TESTING AGENCY: Underwriters
Laboratories (UL LLC)
TYPE: Decorative Gas-Fired
Outdoor Fireplace.
STANDARD: ANSI Z21.97-2017 /
CSA 2.41-2017 Outdoor
Decorative Gas Appliances
The Crystal Fire® Plus burner
series has been tested in
accordance to ANSI Z21.97-2017 /
CSA 2.41-2017 and has been
listed by Underwriters
Laboratories (UL LLC) for
installation and operation as
described in these installation and
operating instructions.
When the appliance is for
connection to a fixed piping
system, the installation must
conform with local codes, or in
the absence of local codes with
National Fuel Gas Code, ANSI
Z223.1 * NFPA 54; National Fuel
Gas Code; Natural Gas and
Propane Installation Code, CSA
B149.1; or Propane Storage and
Handling Code, CSA B149.2, as
applicable.
B. SPECIFICATIONS
MODEL
PROPANE
CFP20
BI16
CFP1224
BI719
CFP1242
BI737
The burner specifications listed above correspond to the factory standard
configuration. Each of the above burners are able to operate at a higher input
rate with a larger flame by purchasing and installing an optional upgrade orifice.
See Maximum Rate information on Pg. 8 and Reference Materials on Pg. 35 for
more information.
PROPANE
8.0 in. WC
(2.0 kPa)
#43 (Burner)
#52 (Valve)
#43 (Burner)
#52 (Valve)
#35 (Burner)
#42 (Valve)
MINIMUM INLET
PRESSURE
ORIFICE SIZE STANDARD INPUT RATE
NATURAL
GAS
3.5 in. WC
(0.87 kPa)
NATURAL
GAS
#30 (Burner)
#43 (Valve)
#30 (Burner)
#43 (Valve)
#20 (Burner)
No Valve
Orifice
MAXIMUM INLET
PRESSURE
PROPANE
14.0 in. WC
(3.5 kPa)
PROPANE NATURAL GAS
Low: 25K BTU/hr.
(7.32 kW)
High: 55K BTU/hr.
(16.12 kW)
Low: 25K BTU/hr.
(7.32 kW)
High: 55K BTU/hr.
(16.12 kW)
Low: 50K BTU/hr.
(14.65 kW)
High: 80K BTU/hr.
(23.44 kW)
NATURAL
GAS
10.5 in. WC
(2.6 kPa)
PROPANE
11.0 in. WC
(2.7 kPa)
Low: 25.5K BTU/hr.
(7.47 kW)
High 55K BTU/hr.
(16.12 kW)
Low: 25.5K BTU/hr.
(7.47 kW)
High 55K BTU/hr.
(16.12 kW)
Low: 50K BTU/hr.
(14.65 kW)
High: 80K BTU/hr.
(23.44 kW)
IDEAL INLET
PRESSURE
NATURAL
GAS
7.0 in. WC
(1.7 kPa)
The appliance, when installed,
must be electrically grounded in
accordance with local codes, or
in the absence of local codes,
with the National Electrical Code,
ANSI/NFPA 70; or the Canadian
Electrical Code, CSA C22.1, if
applicable.
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5
MODEL
ORIFICE SIZE MAXIMUM INPUT RATE
PROPANE NATURAL GAS PROPANE NATURAL GAS
CFP20*
BI16*
CFP1224*
BI719*
CFP1242*
BI737*
CFP1264
BI757
CFP12120
BI7114
CFP30
BI28
CFP2424
BI1919
CFP1272
BI766
#36 (Burner)
#52 (Valve)
#36 (Burner)
#52 (Valve)
.125” (Burner)
#42 (Valve)
.125” (Burner)
#42 (Valve)
.125” (Burner) (X2)
#42 (Valve) (X2)
.125” (Burner)
#42 (Valve)
.125” (Burner)
#42 (Valve)
#42 (Burner) (X2)
#52 (Valve (X2)
#21 (Burner)
#43 (Valve)
#21 (Burner)
#43 (Valve)
#12 (Burner)
No Valve Orifice
#12 (Burner)
No Valve Orifice
#12 (Burner) (X2)
No Valve Orifice
#12 (Burner)
No Valve Orifice
#12 (Burner)
No Valve Orifice
#29 (Burner) (X2)
#43 (Valve) (X2)
Low: 26K BTU/hr. (7.62 kW)
High: 73.5K BTU/hr. (21.5 kW)
Low: 25K BTU/hr. (7.32 kW)
High: 75K BTU/hr. (21.98 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 100K BTU/hr. (29.30 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 100K BTU/hr. (29.30 kW)
Low: 100K BTU/hr. (29.30 kW)
High: 200K BTU/hr. (58.61 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 105K BTU/hr. (30.8 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 105K BTU/hr. (30.8 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 125K BTU/hr. (36.63 kW)
Low: 25.5K BTU/hr. (7.47 kW)
High 77.5K BTU/hr. (22.12 kW)
Low: 25.5K BTU/hr. (7.47 kW)
High 75.5K BTU/hr. (22.12 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 100K BTU/hr. (29.30 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 100K BTU/hr. (29.30 kW)
Low: 101.5K BTU/hr. (29.75 kW)
High: 200K BTU/hr. (58.61 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 106K BTU/hr. (31.1 kW)
Low: 50K BTU/hr. (14.65 kW)
High: 105K BTU/hr. (30.8 kW)
Low: 50K BTU/hr. (14.65 kW)
High 125K BTU/hr. (36.63 kW)
CFP1284
BI778
CFP1296
BI790
CFP12108
BI7102
#39 (Burner) (X2)
#49 (Valve) (X2)
.109” (Burner) (X2)
#42 (Valve) (X2)
#31 (Burner) (X2)
#42 (Valve) (X2)
#28 (Burner) (X2)
#25 (Valve) (X2)
#21 (Burner) (X2)
No Valve Orifice
#19 (Burner) (X2)
No Valve Orifice
Low: 75K BTU/hr. (21.98 kW)
High: 140K BTU/hr. (41.03 kW)
Low: 100K BTU/hr. (29.31 kW)
High: 165K BTU/hr. (48.36 kW)
Low: 100K BTU/hr. (29.31 kW)
High: 180K BTU/hr. (52.75 kW)
High 140K BTU/hr. (41.03 kW)
Low: 100K BTU/hr. (29.31 kW)
High: 165K BTU/hr. (48.36 kW)
Low: 100K BTU/hr. (29.31 kW)
High: 180K BTU/hr. (52.75 kW)
*The burners denoted with an asterisk are not setup standard from the factory to
operate at their maximum gas consumption rate. In order to achieve the maximum
gas consumption rate, an upgraded orifice must be purchased and installed.
See Reference Materials on Pg. 35 for more information.
MINIMUM INLET
PROPANE
8.0 in. WC
(2.0 kPa)
PRESSURE
NATURAL
GAS
3.5 in. WC
(0.87 kPa)
MAXIMUM INLET
PRESSURE
PROPANE
14.0 in. WC
(3.5 kPa)
NATURAL
GAS
10.5 in. WC
(2.6 kPa)
IDEAL INLET
PRESSURE
PROPANE
11.0 in. WC
(2.7 kPa)
Low: 75K BTU/hr. (21.98 kW)
NATURAL
GAS
7.0 in. WC
(1.7 kPa)
6
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2
GETTING STARTED
DETAIL A
A. INCLUDED ITEMS
1. Crystal Fire® Plus Burner
!
2. Crystal Fire® Plus Instruction Manual
4
7
6
5
1
3. UL Rating Label (attached to burner)
3
2
10
8
9
# Included Item
4 10’ Regulator Hose 1 1 1 1 1 1
5 22 ½” Stainless Flex Line 1 1 1 1 1 1
Variable Control Safety
6
Valve (VCSV) System
CFP20
BI16
1 1 1 1 1 1
CFP30
BI28
CFP2424
BI1919
CFP1224
BI719
CFP1242
BI737
SEE DETAIL A
CFP1264
BI757
7 Control Panel 1 1 1 1 1 1
Natural Gas Conversion
8
9 Control Knob and Screws 1 1 1 1 1 1
10 Number of Media Bags 2 5 4 2 3 4
# Included Item
4 10’ Regulator Hose - - - - -
5 22 ½” Stainless Flex Line 2 2 2 2 2
6
7 Control Panel 2 2 2 2 2
8
9 Number of Media Bags 5 5 6 7 8
Kit
Variable Control Safety
Valve (VCSV) System
Natural Gas Conversion
Kit
1 1 1 1 1 -
CFP1272
BI766
2 2 2 2 2
- - - - -
CFP1284
BI778
CFP1296
BI790
CFP12108
BI7102
CFP12120
BI7114
42508 REV D: CFP : 04-09-2020
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7
B. TOOLS AND SUPPLIES REQUIRED
Work Gloves
1.
Safety Glasses
2.
Utility Knife (for opening packaging)
3.
(2X) Adjustable Wrenches
4.
11mm Wrench (for NG conversion only)
5.
10mm Wrench
6.
Phillips Screwdriver
7.
Flat-Blade Screwdriver (for NG conversion only)
8.
Corrosion-free Leak Test Solution
9.
10.
(1X) AAA Battery
C. INSPECT THE APPLIANCE AND COMPONENTS
2 3
1
4
7
10
8
5
6
9
What to inspect:
Burner
1.
• Look for bent or dented components.
2.
Plumbing (Stainless steel flex-line and
regulator hose)
• Look for cracks and extreme bends or kinks.
Aluminum Valve Tubing
3.
• Look for cracks and extreme bends or
kinks on aluminum tube.
BURNER TRIM
BURNER NECK
IGNITION
WIND GUARD
FLEX-LINE
REGULATOR HOSE
ALUMINUM
VALVE TUBING
8
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3
APPLIANCE CLEARANCE REQUIREMENTS
24.00
72.00
24.00
72.00
24.00
24.00
A. SURROUNDING CLEARANCES
!
WARNING
!
FIRE RISK
Follow all minimum clearance requirements.
Failure to provide adequate clearance to
combustible materials can result in property
damage or loss of life.
Appliance should be installed in an enclosure
in a location that meets the following criteria:
Easy access to appliance control panel.
•
Easy access to gas connections for service
•
and maintenance.
Does not restrict walkways around
•
appliance and enclosure.
Installed on solid and level surface.
•
!
WARNING
!
FOR OUTDOOR USE ONLY
What qualifies an area as an outdoor space?
To qualify as an outdoor space, the area in
which the appliance is installed must be no
more restrictive than the following
configurations:
Walls on all four sides with no overhead cover.
•
A partial enclosure with an overhead cover
•
and two side walls. Walls can be parallel to
each other or at right angles to each other.
A partial enclosure that includes an overhead
•
cover and three side walls where 30 percent of
the surrounding side wall area is permanently
open.
Burner model shown may not be the same model as your burner. Clearance requirement is 72” from top of
burner to any overhead combustible materials and 24” from edge of burner trim to any combustible side
walls. Burner Inserts (BI models) must follow the clearances for their corresponding CFP model.
42508 REV D: CFP : 04-09-2020
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All Dimensions are in Inches
9
B. ENCLOSURE CLEARANCES FOR CFP MODELS
B
A
!
WARNING
!
Follow all minimum clearance requirements.
Failure to provide adequate clearance to
combustible materials can result in property
damage or loss of life.
Required Clearances to Combustibles
LINEAR MODELS A B C
CFP1224
CFP1242
CFP1264
CFP2424
CFP12120
CFP1272
CFP1284
CFP1296
CFP12108
4 in. 4 in. 4 in.
B
C
A
Required Clearances to Combustibles
ROUND MODELS A B C
CFP20
CFP30
4 in. 4 in. 4 in.
10
C
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42508 REV D : CFP : 04-09-2020
C. ENCLOSURE CLEARANCES FOR BI MODELS
B
!
WARNING
!
Follow all minimum clearance requirements.
Failure to provide adequate clearance to
combustible materials can result in property
damage or loss of life.
Required Clearances to Combustibles
A
LINEAR MODELS A B C
BI719
BI737
BI757
BI1919
BI7114
BI766
BI778
BI790
BI7102
C
7 in. 7 in. 4 in.
B
42508 REV D: CFP : 04-09-2020
A
C
ROUND MODELS A B C
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Required Clearances to Combustibles
BI16 6.75 in. 6.75 in. 6 in.
BI28 6 in. 6 in. 6 in.
11
4
ENCLOSURE DESIGN REQUIREMENTS
A. SELFCONTAINED PROPANE CYLINDER INSTALLATIONS
The Outdoor GreatRoom CompanyTM has vent blocks available for DIY landscape block projects as well as vent plates for
other enclosures. See reference materials for more information.
OPENINGS ARE SHOWN AS 5" X 2"
5.00 MAXIMUM
5.00 MAXIMUM
All Dimensions are in Inches
MINIMUM VENTILATION REQUIREMENTS:
Two (2) openings of equal size on opposite sides of the enclosure. The bottom of these openings
should be within 5 in. of the top of the enclosure and their total open area should be
1 in./lb. of stored propane. (20 in. total for a 20 lb. propane cylinder or 10 in. for each opening).
RECTANGLES.
Two (2) openings of equal size on opposite sides of the enclosure. The top of these openings
should be within 5 in. of the bottom of the enclosure and their total open area should be 1 in./lb.
of stored propane. (20 in. total for a 20 lb. propane cylinder or 10 in. for each opening).
A 1/8 in. rod should be able to be passed through the openings in the vents. No screen or mesh
should be used.
Enclosures built to house a self-contained propane cylinder must have ventilation at the top and
bottom of the enclosure. This allows for quick dissipation of gas in the event of a leak, or in the
event of venting from the tank when over-pressurized. Propane is denser than air and settles in
low places. Ventilation also helps to prevent excessive condensation.
Burner model shown may not be the same model as your burner.
12
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42508 REV D : CFP : 04-09-2020
B. HARDPIPED PROPANE INSTALLATIONS
The Outdoor GreatRoom CompanyTM has vent blocks available for DIY landscape block projects as well as vent plates for
other enclosures. See reference materials for more information.
OPENINGS ARE SHOWN AS 5" X 2"
5.00 MAXIMUM
All Dimensions are in Inches
RECTANGLES.
MINIMUM VENTILATION REQUIREMENTS:
Two (2) openings of equal size on opposite sides of the enclosure. The top of these openings
should be within 5 in. of the bottom of the enclosure and their total open area should be 20 in..
A 1/8 in. rod should be able to be passed through the openings in the vents. No screen or mesh
should be used.
Enclosures built for hard-piped propane installations must have ventilation at the bottom of the
enclosure. This allows for quick dissipation of gas in the event of a leak. Propane is denser than air
and settles in low places. Ventilation also helps to prevent excessive condensation.
Burner model shown may not be the same model as your burner.
42508 REV D: CFP : 04-09-2020
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13
C. HARDPIPED NATURAL GAS INSTALLATIONS
The Outdoor GreatRoom CompanyTM has vent blocks available for DIY landscape block projects as well as vent plates for
other enclosures. See reference materials for more information.
OPENINGS ARE SHOWN AS 5" X 2"
5.00 MAXIMUM
All Dimensions are in Inches
RECTANGLES.
MINIMUM VENTILATION REQUIREMENTS:
Two (2) openings of equal size on opposite sides of the enclosure. The bottom of these openings
should be within 5 in. of the top of the enclosure and their total open area should be 20 in..
A 1/8 in. rod should be able to be passed through the openings in the vents. No screen or mesh
should be used.
Enclosures built for hard-piped natural gas installations must have ventilation near the top of the
enclosure. This allows for quick dissipation of gas in the event of a leak. Natural gas is lighter than
air and rises. Ventilation also helps to prevent excessive condensation.
Burner model shown may not be the same model as your burner.
14
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5
GAS SETUP AND INFORMATION
WARNING:
!!
FIRE AND EXPLOSION RISK:
VERIFY INLET PRESSURES
• High pressure may cause an over-fire
condition.
• Low pressure may cause delayed ignition
and explosion.
• Minimum pressure must be verified when
ALL household appliances are operating.
AN APPLIANCE REGULATOR MUST BE
INSTALLED UPSTREAM OF THE APPLIANCE
FOR ALL PRESSURES ABOVE 14 IN. WC FOR
LIQUID PROPANE AND ALL PRESSURES
ABOVE 11 IN. WC FOR NATURAL GAS.
A. FUEL TYPE
• Before making any gas connections, ensure the
appliance being installed is compatible with the
available gas type.
• All Crystal Fire® Plus burners come configured
for use with a 20 lb. self-contained propane
cylinder. A natural gas conversion kit is included
with the burner.
B. GAS PRESSURE
• Proper input pressures are required for
optimum performance and safety. Gas line
sizing is EXTREMELY important and should be
performed only by a qualified gas professional.
Supply line sizing requirements need to be made
following ANSI Z223.1/NFPA 54.
• Pressure requirements for the appliance are
shown in the table below. Pressure readings must
be attained WHILE THIS APPLIANCE AND ALL
OTHER GAS APPLIANCES ARE IN OPERATION.
• Although it is safe to operate at minimum
pressure, the unit should be operating at the
ideal inlet pressure, shown in the table below.
C. GAS SUPPLY AND CONNECTION
• All fixed fuel piping (hard-piped) systems shall
be installed in accordance to local building codes;
if none exist, ANSI Z223.1/NFPA 54 should be
followed.
• Installation of fixed fuel piping (hard-piped)
systems should be performed only by authorized
installers approved and/or licensed as required by
the locality.
• A dedicated manual shut-o valve shall be
installed upstream of this appliance and its
controls.
• This appliance and its dedicated manual
shuto valve need to be disconnected from the
main gas supply system during any pressure
testing in excess of ½ psi (3.5 kPa).
• This appliance must be isolated from the main
gas supply by closing its dedicated manual
shuto valve during any pressure testing of the
gas supply system at test pressures equal to or
less than ½ psi (3.5 kPa).
MINIMUM INLET
PRESSURE
PROPANE
8.0 in. WC
(2.0 kPa)
42508 REV D: CFP : 04-09-2020
NATURAL
GAS
3.5 in. WC
(0.87 kPa)
MAXIMUM INLET
PRESSURE
PROPANE
14.0 in. WC
(3.5 kPa)
www.outdoorrooms.com
NATURAL
GAS
10.5 in. WC
(2.6 kPa)
PROPANE
11.0 in. WC
(2.7 kPa)
IDEAL INLET
PRESSURE
NATURAL
GAS
7.0 in. WC
(1.7 kPa)
15
D. LEAK CHECK AND LINE PURGE
Once the gas piping system is in place, all
fittings and connections need to be checked for
leaks.
Use a commercially-available, non-corrosive
leak check solution.
Once leak test is complete, be sure to rinse o
all remaining leak check solution from the gas
piping systems.
!
WARNING: CHECK FOR GAS LEAKS
!
FIRE RISK
EXPLOSION RISK
ASPHYXIATION RISK
• Check all fittings and connections.
• Do not use an open flame.
• Eliminate possible ignition sources such as
open flames and sparks during leak check.
E. ADDITIONAL GAS SUPPLY
INFORMATION
For propane installations using a non-disposable,
self-contained propane supply system (20 lb.
propane tank and the manufacturer supplied
regulator hose):
• The propane cylinder use with this
appliance must be constructed and
marked in accordance with the U.S.
Department of Transportation. (D.O.T.)
Specifications for Propane-Gas Cylinders,
or the Standard for Cylinders, Spheres
and Tubes for Transportation of Dangerous Goods and Commission, CAN/
CSA-B339, as applicable.
• The propane cylinder must be provided
with a listed overfilling prevention device
(OPD).
• The propane cylinder must be
compatible with the regulator hose
supplied by the manufacturer with this
appliance.
• Presence of gas leaks can lead to high levels
of carbon monoxide. If leaks are detected,
ensure proper ventilation is available to
expedite the dissipation of leaked gas.
After leak check has been performed and the
gas supply system is leak free, a purge of the air
in the supply line should be performed in order
to ensure a safe first ignition of the appliance.
!
WARNING
!
FIRE RISK
EXPLOSION RISK
• Gas build-up during purge may ignite.
• Purge should be performed by an authorized
gas technician.
• Eliminate possible ignition sources such as
open flames and sparks during leak check.
!
WARNING
Improper installation, adjustment, alteration,
service or maintenance can cause injury or
property damage. Read the installation,
operating, and maintenance instructions
thoroughly before installing or servicing this
equipment.
!
WARNING
Installation and repair should be performed
only by a qualified service technician.
!
!
16
• Ensure adequate ventilation.
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42508 REV D : CFP : 04-09-2020
6
BURNER INSTALLATION
A. SELFCONTAINED PROPANE
CYLINDER INSTALLATIONS
A YouTube tutorial on self-contained propane cylinder
setups is available at this web address:
https://www.youtube.com/watch?v=h2wflGK6RdY&feature=youtu.be
IMPORTANT
Other media options apart from the supplied
clear glass gems can be used in Crystal Fire®
Plus burners, but they should be supplied
by the Outdoor GreatRoom CompanyTM. This
ensures that the proper amount of media is
used and that the media is approved for use in
gas appliances.
MEDIA MUST BE IN PLACE DURING
OPERATION. Operation of appliance without
media will damage the burner.
Overfilling of the burner with media can cause
adverse operational issues.
!
WARNING
!
Installation and repair should be performed
only by a qualified service technician.
(Img. 6.1)
Use of burner media other than that supplied
TM
by The Outdoor GreatRoom Company
is not
recommended and could lead to operational
issues.
Secure supplied control panel to enclosure with
1.
suitable fasteners. See Image 6.1. If installing into
an Outdoor GreatRoom CompanyTM fire
table, a control panel will already be installed and
the supplied control panel can be discarded. A
control panel for use in landscape block
applications is available. See Reference Materials
for information.
Remove cap and hex nut from sparker box. Put
2.
threaded section of sparker box through control
panel and secure in place with hex nut. Install one
(1) AAA battery in the sparker box and
secure cap onto sparker as shown in Image 6.2.
3.
Using adjustable wrenches, tighten all
connections shown in Image 6.3. This step serves
as a final safety measure as all fittings come
tightened from the factory.
FLEX-LINE AND VALVE
FLEX-LINE AND BURNER
ORIFICE CONNECTION
+
CONNECTION
-
(Img. 6.2)
REGULATOR HOSE AND
VALVE CONNECTION
(Img. 6.3)
42508 REV D: CFP : 04-09-2020
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17
Secure control valve to control panel with two
NO MEDIA INSIDE
IGNITION WIND GUARD
OPENING
4.
(2) supplied Phillips head screws. Install control
knob onto valve stem. See Image 6.4.
Connect igniter and ground wire to sparker box.
5.
See Image 6.5. Both wires can connect to either
connection point. The unit will operate in either
configuration.
Carefully uncoil thermocouple and connect to
6.
control valve. Hand-tighten first then
securely tighten (1 thread visible) with 10 mm
wrench. See Image 6.6. Damage to the thermocouple and/or loose connections will cause
operation issues.
Carefully place burner assembly into
7.
enclosure. Evenly spread glass media over
burner surface. Glass media CANNOT be
present inside igniter wind guard. Glass media
CAN cover ignition wind guard cover. See Image
6.7 for proper media coverage. Remove
cardboard cover from inside ignition wind guard.
(Img. 6.4)
EITHER WIRE CAN CONNECT
TO EITHER CONNECTION POINT
(Img. 6.5)
18
SPREAD MEDIA EVENLY
ACROSS BURNER SURFACE
www.outdoorrooms.com
(Img. 6.6)
MEDIA CAN BE PLACED ON
IGNITION WIND GUARD COVER
NO MEDIA INSIDE
IGNITION WIND GUARD
OPENING
(Img. 6.7)
42508 REV D : CFP : 04-09-2020
8.
Press and hold the sparker button to verify
presence of spark. Look inside ignition wind
guard for visible spark. See Image 6.8.
9.
Ensure propane cylinder valve is closed.
Hand-tighten propane regulator hose to
propane cylinder. See Image 6.9.
Verify that control valve is in OFF position.
10.
Apply commercially-available, non-corrosive
leak check solution to all gas connection points.
See Image 6.10. Slowly open valve on propane
cylinder and check for any bubbles on inlet side
of gas system. If bubbles are present, close
propane cylinder valve immediately and tighten
all fittings again using adjustable wrenches.
11.
If no leaks are present, a first lighting and final
leak check can be performed. With propane
cylinder valve open, turn control valve to the
LOW/IGNITION position. Press and hold sparker
button, slowly depress the control knob. Hold
knob in for 3-5 seconds. See Image 6.11. Burner
should be ignited. Verify no bubbles are present
on outlet side of gas system.
DEPRESS SPARKER
BUTTON
BURNER FLEX-LINE
AND ORIFICE CONNECTION
(OUTLET SIDE)
REGULATOR HOSE
AND VALVE CONNECTION
(INLET SIDE)
LOOK FOR SPARK
HERE
HAND-TIGHTEN SECURELY
TURNING CLOCKWISE
BURNER FLEX-LINE
AND VALVE CONNECTION
(OUTLET SIDE)
(Img. 6.8)
(Img. 6.9)
PROPANE TANK AND
REGULATOR HOSE
CONNECTION
(INLET SIDE)
(Img. 6.10)
If no leaks are present on outlet side of gas
12.
system, the Crystal Fire Plus burner is ready for
normal operation. If leaks are present, turn
control valve to OFF position and close the
propane cylinder valve. Re-tighten all fittings
and repeat steps 10-11.
42508 REV D: CFP : 04-09-2020
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HOLD KNOB IN FOR 3-5 SECONDS
ROTATE COUNTER-CLOCKWISE
TO LOW AND SLOWLY DEPRESS
PRESS AND HOLD
SPARKER BUTTON
LOW/
IGNITION
OFF
HIGH
(Img. 6.11)
19
B. HARDPIPED PROPANE
INSTALLATIONS
!
WARNING
!
Installation and repair should be performed
only by a qualified service technician.
Secure supplied control panel to enclosure with
1.
suitable fasteners. See Image 6.12.
If installing into an Outdoor GreatRoom
CompanyTM fire table, a control panel will already
be installed and the supplied control panel can
be discarded. A control panel for use in
landscape block applications is available.
See Reference Materials for information.
Remove cap and hex nut from sparker box. Put
2.
threaded section of sparker box through control
panel and secure in place with hex nut. Install
one (1) AAA battery in the sparker box and
secure the cap onto sparker as shown in
Image 6.13
(Img. 6.12)
-
+
(Img. 6.13)
3.
Using adjustable wrenches, tighten all
connections shown in Image 6.14. This step
serves as a final safety measure as all fittings
come tightened from the factory.
Using adjustable wrenches, remove propane
4.
regulator hose and flare fitting adapter.
See Image 6.15.
20
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FLEX-LINE AND
BURNER ORIFICE
CONNECTION
FLARE FITTING ADAPTOR
PROPANE REGULATOR HOSE
FLEX-LINE AND
VALVE CONNECTION
(Img. 6.14)
(Img. 6.15)
42508 REV D : CFP : 04-09-2020
Secure control valve to control panel with two
5.
(2) supplied Phillips head screws. Install control
knob onto valve stem.
See Image 6.16.
6.
Connect igniter and ground wire to sparker box.
See Image 6.17. Both wires can connect to either
connection point. The unit will operate in either
configuration.
7.
Connect main gas supply to ½” male flare fitting
of control valve using adjustable wrenches. See
Image 6.18. Smooth copper pipe is suggested for
best operation. The Outdoor GreatRoom
CompanyTM oers whistle-free corrugated
flex-lines for this connection in a variety of
lengths. See Reference Materials for more
information.
8.
Carefully uncoil thermocouple and connect to
control valve. Hand-tighten first then
securely tighten (1 thread visible) with 10 mm
wrench. See Image 6.19. Damage to the thermocouple and/or loose connections willcause
operation issues.
(Img. 6.16)
EITHER WIRE CAN CONNECT
TO EITHER CONNECTION POINT
(Img. 6.17)
42508 REV D: CFP : 04-09-2020
www.outdoorrooms.com
(Img. 6.18)
(Img. 6.19)
21
NO MEDIA INSIDE
IGNITION WIND GUARD
OPENING
9.
Carefully place burner assembly into
enclosure. Evenly spread glass media over
burner surface. Glass media CANNOT be
present inside igniter wind guard. Glass media
CAN cover ignition wind guard cover.
See Image 6.20 for proper media coverage.
Remove cardboard cover from inside ignition
wind guard.
Press and hold sparker button to verify
10.
presence of spark. Look inside ignition wind
guard for visible spark. See Image 6.21.
Ensure main gas supply shut-o valve is closed.
11.
Verify that control valve is in OFF position.
12.
Apply commercially-available, non-corrosive leak
check solution to all gas connection points.
See Image 6.22. Slowly open main gas supply
shut-o valve and check for any bubbles on inlet
side of gas system. If bubbles are present, close
main gas supply shut-o valve immediately and
tighten all fittings again using adjustable
wrenches.
SPREAD MEDIA EVENLY
ACROSS BURNER SURFACE
DEPRESS SPARKER
BUTTON
BURNER FLEX-LINE AND
ORIFICE CONNECTION
(OUTLET SIDE)
MAIN GAS SUPPLY
SHUT-OFF AND SUPPLY
LINE CONNECTION
(INLET SIDE)
MEDIA CAN BE PLACED ON
IGNITION WIND GUARD COVER
LOOK FOR SPARK
HERE
NO MEDIA INSIDE
IGNITION WIND GUARD
SUPPLY LINE AND
VALVE CONNECTION
(INLET SIDE)
BURNER FLEX-LINE AND
VALVE CONNECTION
(OUTLET SIDE)
OPENING
(Img. 6.20)
(Img. 621)
If no leaks are present, a first lighting and final
13.
leak check can be performed. With main gas
supply shut-o valve open, turn control valve to
LOW/IGNITION position. Press and hold sparker
button, slowly depress control knob. Hold knob in
for 3-5 seconds See Image 6.23. Burner should be
ignited. Verify no bubbles are present on outlet
side of gas system.
14.
If no leaks are present on outlet side of gas
system, the Crystal Fire® Plus burner is ready for
normal operation. If leaks are present, turn
control valve to OFF position and close main gas
supply shut-o valve. Re-tighten all fittings and
repeat steps 11-13.
22
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HOLD KNOB IN FOR 3-5 SECONDS
ROTATE COUNTER-CLOCKWISE
TO LOW AND SLOWLY DEPRESS
PRESS AND HOLD
SPARKER BUTTON
42508 REV D : CFP : 04-09-2020
(Img. 6.22)
OFF
LOW/
IGNITION
HIGH
(Img. 6.23)
C. HARDPIPED NATURAL GAS
INSTALLATIONS
!
WARNING
!
Installation and repair should be performed
only by a qualified service technician.
Secure supplied control panel to enclosure with
1.
suitable fasteners. See Image 6.24.
If installing into an Outdoor GreatRoom
CompanyTM fire table, a control panel will already
be installed and the supplied control panel can
be discarded. A control panel for use in
landscape block applications is available.
See Reference Materials for information.
Remove cap and hex nut from sparker box. Put
2.
threaded section of sparker box through control
panel and secure in place with hex nut. Install
one (1) AAA battery in sparker box and secure
cap onto sparker as shown in Image 6.25.
(Img. 6.24)
-
+
(Img. 6.25)
Using adjustable wrenches, tighten all
3.
connections shown in Image 6.26. This step
serves as a final safety measure as all fittings
come tightened from the factory.
Using adjustable wrenches, remove the propane
4.
regulator hose and flare fitting adapter.
See Image 6.27.
FLEX-LINE AND
BURNER ORIFICE
CONNECTION
FLARE FITTING ADAPTOR
PROPANE REGULATOR HOSE
FLEX-LINE AND
VALVE CONNECTION
(Img. 6.26)
(Img. 6.27)
42508 REV D: CFP : 04-09-2020
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23
NATURAL GAS CONVERSION INSTRUCTIONS:
NATURAL GAS ORIFICE
Using 11 mm wrench, remove low-rate bypass
5.
tube from control valve.
See Image 6.28.
With a flat-blade screwdriver, remove valve
6.
orifice and replace with natural gas orifice
specified on Pg. 6 of this manual. If no valve
orifice is required, low-rate bypass tube can be
reinstalled using 11 mm wrench.
See Image 6.29.
7.
Using adjustable wrenches, remove burner
flex-line from burner orifice. Remove the
propane burner orifice installed in the burner,
and install supplied natural gas orifice specified
on Pg. 5 or 6 of this manual.
See Image 6.30.
(Img. 6.28)
Loosen air shutter with Phillips head screwdriver
8.
and fully close air shutter. See Image 6.31.
Tighten screw when air shutter is properly
positioned.
9.
Using adjustable wrenches, connect burner
flex-line to natural gas burner orifice and tighten
securely. NATURAL GAS CONVERSION IS
COMPLETE.
REPLACE WITH SUPPLIED
REMOVE PROPANE BURNER
ORIFICE AND REPLACE WITH
NATURAL GAS ORIFICE
REMOVE PROPANE
VALVE ORIFICE AND
(Img. 6.29)
(Img. 6.30)
24
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(Img. 6.31)
42508 REV D : CFP : 04-09-2020
Secure control valve to control panel with two
10.
(2) supplied Phillips head screws. Install control
knob onto valve stem.
See Image 6.32.
11.
Connect igniter and ground wire to sparker
box. See Image 6.33. Both wires can connect to
either connection point. The unit will operate in
either configuration.
12.
Connect main gas supply to ½” male flare fitting
of control valve using adjustable wrenches.
See Image 6.34. Smooth copper pipe is
suggested for best operation. The Outdoor
GreatRoom CompanyTM oers whistle-free
corrugated flex-lines for this connection in a
variety of lengths. See Reference Materials for
more information.
13.
Carefully uncoil thermocouple and connect to
control valve. Hand-tighten first then securely
tighten (1 thread visible) with 10 mm wrench.
See Image 6.35. Damage to the thermocouple
and/or loose connections will cause operation
issues.
(Img. 6.32)
EITHER WIRE CAN CONNECT
TO EITHER CONNECTION POINT
(Img. 6.33)
42508 REV D: CFP : 04-09-2020
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(Img. 6.34)
(Img. 6.35)
25
Carefully place burner assembly into
NO MEDIA INSIDE
IGNITION WIND GUARD
OPENING
14.
enclosure. Evenly spread glass media over
burner surface. Glass media CANNOT be
present inside igniter wind guard. Glass media
CAN cover ignition wind guard cover. See Image
6.36 for proper media coverage. Remove
cardboard cover from inside ignition wind guard.
Press and hold sparker button to verify
15.
presence of spark. Look inside ignition wind
guard for visible spark. See Image 6.37.
Ensure main gas supply shut-o valve is closed.
16.
SPREAD MEDIA EVENLY
ACROSS BURNER SURFACE
DEPRESS SPARKER
BUTTON
MEDIA CAN BE PLACED ON
IGNITION WIND GUARD COVER
LOOK FOR SPARK
HERE
NO MEDIA INSIDE
IGNITION WIND GUARD
OPENING
(Img. 6.36)
17.
Verify that control valve is in OFF position.
Apply commercially-available, non-corrosive
leak check solution to all gas connection points.
See Image 6.38. Slowly open main gas
supply shut-o valve and check for any
bubbles on inlet side of gas system. If bubbles
are present, close main gas supply shut-o valve
immediately and tighten all fittings again using
adjustable wrenches.
BURNER FLEX-LINE AND
ORIFICE CONNECTION
(OUTLET SIDE)
MAIN GAS SUPPLY
SHUT-OFF AND SUPPLY
LINE CONNECTION
(INLET SIDE)
SUPPLY LINE AND
VALVE CONNECTION
(INLET SIDE)
BURNER FLEX-LINE AND
VALVE CONNECTION
(OUTLET SIDE)
(Img. 6.37)
(Img. 6.38)
26
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42508 REV D : CFP : 04-09-2020
18.
If no leaks are present, a first lighting and final
leak check can be performed. With main gas
supply shut-o valve open, turn control valve
to LOW/IGNITION position. Press and hold
sparker button, slowly depress control knob.
Hold knob in for 3-5 seconds. See Image 6.39.
Burner should be ignited. Verify no bubbles
are present on outlet side of gas system.
19.
If no leaks are present on outlet side of gas
system, the Crystal Fire® Plus burner is ready
for normal operation. If leaks are present, turn
control valve to the OFF position and close
main gas supply shut-o valve. Re-tighten all
fittings and repeat steps 16-18.
IMPORTANT
Other media options apart from the supplied
clear glass gems can be used in Crystal Fire®
Plus burners, but they should be supplied
by the Outdoor GreatRoom CompanyTM. This
ensures that the proper amount of media is
used and that the media is approved for use in
gas appliances.
HOLD KNOB IN FOR 3-5 SECONDS
ROTATE COUNTER-CLOCKWISE
TO LOW AND SLOWLY DEPRESS
PRESS AND HOLD
SPARKER BUTTON
OFF
LOW/
IGNITION
HIGH
(Img. 6.39)
MEDIA MUST BE IN PLACE DURING
OPERATION. Operation of appliance without
media will damage the burner.
Overfilling of the burner with media can cause
adverse operational issues.
Use of burner media other than that supplied
by The Outdoor GreatRoom Company
TM
is not
recommended and could lead to operational
issues.
42508 REV D: CFP : 04-09-2020
www.outdoorrooms.com
27
7
LIGHTING AND OPERATION
!
WARNING
!
FIRE OR EXPLOSION HAZARD
If you do not follow these instructions exactly,
a fire or explosion may result causing property
damage, personal injury, or loss of life.
Verify control valve is in OFF position. See Image 7.1. If
1.
operating on a self-contained propane cylinder, ensure
cylinder valve is CLOSED. If operating on a hard-piped
system, ensure main gas supply shut-o valve and all other
valves in gas system are OPEN.
If operating on a self-contained propane cylinder, slowly
2.
open cylinder valve.
Press and hold sparker button. Verify an audible and visible
3.
spark is present within the ignition wind guard.
See Image 7.2.
4.
Gently press and turn control knob to LOW/IGNITION
position. Fully depress control knob and hold for 3-5
seconds. See Image 7.3. Burner should ignite and continue
to operate when control knob is released.
5.
If burner does not light or remain lit after 20 seconds of
attempting ignition, turn control valve to OFF position and
wait 5 minutes to allow gas to dissipate before attempting
ignition again. DO NOT ATTEMPT TO LIGHT BURNER IF
YOU SMELL GAS.
6.
With burner lit and operating, the flame height can be
adjusted between LOW and HIGH at any time.
See Image 7.4.
LOOK FOR SPARK
HERE
DEPRESS SPARKER
BUTTON
HOLD KNOB IN FOR 3-5 SECONDS
ROTATE COUNTER-CLOCKWISE
TO LOW AND SLOWLY DEPRESS
PRESS AND HOLD
SPARKER BUTTON
LOW/
IGNITION
OFF
HIGH
PUSH AND HOLD
TO IGNITE
LOW/
IGNITION
(Img. 7.1)
(Img. 7.2)
OFF
HIGH
TO EXTINGUISH
Turn control knob to LOW/IGNITION position. Then gently
1.
depress control knob and turn to OFF position.
See Image 7.1.
If using a self-contained propane cylinder, close valve.
2.
28
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(Img. 7.3)
OFF
LOW/
IGNITION
HIGH
PUSH AND HOLD
TO IGNITE
(Img. 7.4)
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8
TROUBLESHOOTING
SYMPTOM POSSIBLE CAUSES CORRECTIVE ACTIONS
Replace propane tank with full tank or
A. Propane tank is empty.
have propane tank filled and
reattempt ignition.
1. Burner will not ignite
Propane tank OPD has been activated.
This occurs when the Propane tank
B.
is full and the Propane tank valve is
opened without first closing the
appliance control valve.
Gas supply individual shuto valve is
C.
closed.
Excessive media buildup around
D.
igniter.
Obstruction in main burner gas
E.
pathway.
A. Improper air shutter adjustment.
B. Improper gas supply pressure.
Close propane tank valve and
disconnect propane regulator hose
from tank. Reconnect propane
regulator hose to tank and open valve.
Follow proper lighting procedures
detailed on Pg.29.
Open individual shuto valve on gas
supply and reattempt ignition.
Ensure media installation instructions
are followed and media is not present
inside the ignition wind guard.
Check burner orifice and burner neck
for blockage. This should be done by
a qualified service technician.
The air shutter is adjusted from the
factory for optimal performance. For
NG, air shutter should be closed. For
propane, air shutter will be ¼” open.
Ensure appliance is operating at the
ideal inlet gas pressure detailed on
Pg.6-7. This should be done by a
qualified service technician.
Low flames and/or burner will
2.
not stay lit.
Flames from burner are blue
3.
and translucent.
42508 REV D: CFP : 04-09-2020
Excessive media buildup around
C.
igniter.
Burner was not converted for
D.
operation with natural gas.
Thermocouple not properly secured
E.
to valve
A. Improper air shutter adjustment.
B. Improper gas supply pressure.
Burner was not converted for
C.
operation with natural gas.
www.outdoorrooms.com
Ensure media installation instructions
are followed and media is not present
inside the ignition wind guard.
Both the valve orifice and burner
orifice must be changed and the air
shutter must be closed. Follow
conversion instructions on Pg.25.
Ensure thermocouple is tightened to
control valve using 10 mm wrench.
The air shutter is adjusted from the
factory for optimal performance. For
NG, air shutter should be closed. For
propane, air shutter will be 1/4” open.
Ensure appliance is operating at the
ideal inlet gas pressure detailed on
Pg.6-7. This should be done by a
qualified service technician.
Both the valve orifice and burner
orifice must be changed and the air
shutter must be closed. Follow
conversion instructions on Pg.25.
29
During operation, metallic
4.
pinging noises are occurring.
Dierent thermal expansion rates of
A.
dierent components.
A. Normal use over a long period of time.
Do nothing. This is a normal physical
characteristic of metal components
when they are heated. Various
components will expand at dierent
rates resulting in metallic noises.
Over time, the tempered glass
media supplied with the appliance can
break down. Replacement glass can
be installed after damaged glass is
removed.
Decorative glass media
5.
cracking and/or splitting.
Push-button sparker makes
6.
clicking sound but no visible
spark is produced.
Push-button sparker makes
7.
no clicking sound and no
visible spark is produced.
Excessive thermal shock (abrupt
B.
temperature changes) over a short
period of time.
Gap between sparker electrode and
A.
ground electrode is too great.
Excessive media buildup around
B.
igniter.
Ignition electrode or ground wire not
C.
connected to sparker.
A. Battery is dead or not installed.
Gap between sparker electrode and
B.
ground electrode is too great.
Excessive media buildup around
C.
igniter.
Avoid dumping of liquids
(beverages) into appliance.
Unexpected rain during operation can
also cause cracking/splitting of glass
media. Covering of appliance when
not in use is highly recommended.
Replacement glass can be installed
after damaged glass is removed.
Ensure the gap between sparking
electrode and ground electrode is ¼”.
Ensure that media installation
instructions are followed and media
is not present inside the ignition wind
guard.
Ensure ignition electrode and ground
wire leads are properly connected to
sparker.
Ensure a new AAA battery is
installed in the push-button sparker.
Ensure the gap between ignition
electrode and ignition wind guard wall
is 1/8” to 3/16”.
Ensure media installation
instructions are followed and media
is not present inside the ignition wind
guard.
30
Ignition electrode or ground wire not
D.
connected to sparker.
Ensure ignition electrode and ground
wire leads are properly connected to
sparker.
This list is not exhaustive but contains the most common problems to be encountered in the field.
For additional troubleshooting information not detailed in this manual, please contact the dealer or location
from which the product was purchased.
If additional assistance is required:
Visit https://www.outdoorrooms.com/product-support/faqs
or contact The Outdoor GreatRoom Company
www.outdoorrooms.com
TM
at 1-866-303-4028
42508 REV D : CFP : 04-09-2020
9
SERVICE AND MAINTENANCE
BURNER SURFACE
BURNER TRIM
A. REGULAR MAINTENANCE TASKS
If using a self-contained propane gas supply
system with the supplied propane regulator
hose assembly, the hose should be
inspected for damage BEFORE EACH USE
OF THE APPLIANCE. If damage to the hose is
present, do not operate the unit and contact
the dealer or location from which the product
was purchased for a replacement propane
regulator hose.
Maintenance of the appliance should be
performed by a qualified professional at a
minimum of one (1) year intervals.
Depending on use and environmental
conditions, service and maintenance may be
required at more frequent intervals.
Inspect burner surface for damage and debris.
1.
Remove glass media. See Image 9.1
a.
!
WARNING
!
Installation and repair should be performed
only by a qualified service technician.
(Img. 9.1)
IGNITOR
IGNITER
THERMOCOUPLE
Inspect igniter and thermocouple for buildup and/or
2.
corrosion. See Image 9.2.
3.
Inspect burner neck and orifice for obstruction.
See Image 9.3.
b.
Remove dirt and debris with compressed air.
Wipe surface clean with soft cotton rag.
c.
d.
Check for damage and corrosion of the burner
surface that would cause gas leaks. See Image 9.1.
Clean ignition electrode with fine-grit emery cloth.
a.
b.
Remove buildup from thermocouple with
compressed air and a damp rag.
a.
Disconnect appliance from gas supply.
b.
Visually inspect burner neck and orifice for
obstructions. See Image 9.3.
c.
Clear out obstructions with compressed air.
REMOVE ORIFICE AND INSPECT
OPENING FOR OBSTRUCTION
(Img. 9.2)
OPEN AIR SHUTTER AND INSPECT
INSIDE OF BURNER NECK
(Img. 9.3)
42508 REV D: CFP : 04-09-2020
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31
B. CLEANING THE APPLIANCE
BURNER SURFACE
BURNER TRIM
Remove glass media and clean in basin of
1.
water mixed with dish soap. Allow to dry on a
towel.
2.
Use compressed air to remove any debris from
the burner surface. See Image 9.4.
3.
Stainless steel burner trim can be cleaned and
polished with commercially-available stainless
steel cleaners and a polish such as Brasso
See Image 9.4.
TM
.
(Img. 9.4)
32
www.outdoorrooms.com
42508 REV D : CFP : 04-09-2020
10
REFERENCE MATERIALS
A. SERVICE PARTS LIST
4
1
2
5
6
7
8
3
# Part Description Part Number
Variable Control Safety Valve For CFP1224 and CFP20 VCSV-S
1
Variable Control Safety Valve For CFP1242, CFP2424, CFP30 VCSV-L
2 ½” Female Flare X 3/8” Male Flare Adapter 050-F-FL-0375-M-FL
3 20 lb. Self-Contained Propane Cylinder Regulator Hose 10’ Length CF-HOSE-REG
4 22” Whistle-Free Stainless Steel Flex-Line ½” Flare Fittings T200-9898-22
5 Ground Wire CF-GROUND WIRE
Propane Burner Orice:
0.125” Diameter at 100K BTU/hr 0125-ORIFICE-HC
6
#35 at 80K BTU/hr for CFP1242/BI737 35-ORIFICE-HC
#43 at 55K BTU/hr for CFP1224/BI719 and CFP20/BI16 43-ORIFICE-HC
7 Crystal Fire® Plus Burner Neck and Gasket CF-BURNER NECK
8 Crystal Fire® Plus Ignition and Flame Sensor Assembly VCSV-WG
Burner Trim:
9
Burner Model first, then add “-TRIM” i.e.: CFP1224-TRIM
10 Control Panel for Crystal Fire® Plus Burners VCSV-CP
Natural Gas Burner Orice:
#12 at 100K BTU/hr 12-ORIFICE-HC
11
#20 at 80K BTU/hr for CFP1242/BI737 20-ORIFICE-HC
#30 at 55K BTU/hr for CFP1224/BI719 and CFP20/BI16 30-ORIFICE-HC
Low-Rate Orice for VCSV
#52 for Propane at 25K BTU/hr for CFP1224/BI719 and CFP20/BI16 VCSV-O-52
12
#43 for Natural Gas at 25K BTU/hr for CFP1224/BI719 and CFP20/BI16 VCSV-O-43
#42 for Propane at 50K BTU/hr VCSV-O-42
13 Sparker Box CF-SPARKER
14 Black Control Knob for VCSV BL-KNOB
15 5 lb. Bag of Clear Glass Gems CFG-D
42508 REV D: CFP : 04-09-2020
www.outdoorrooms.com
9
13
14
10
11
12
15
33
B. OPTIONAL PARTS
# Part Description Part Number
5
6
7
1 16” Long Whistle-Free Stainless Steel Flex-Line ½” Flare Fittings T200-9898-16
2 22” Long Whistle-Free Stainless Steel Flex-Line ½” Flare Fittings T200-9898-22
3 34” Long Whistle-Free Stainless Steel Flex-Line ½” Flare Fittings T200-9898-34
4 46” Long Whistle-Free Stainless Steel Flex-Line ½” Flare Fittings T200-9898-46
5 Ventilation Plate for Custom Enclosures 21005
6 Ventilation Block for DIY Landscape Block Enclosures VENT BLOCK BLK
7 Control Panel for DIY Landscape Block Enclosures VCSV-DIY-CP
8 Maximum Rate Natural Gas Orifice for CFP1242/BI737 12-ORIFICE-HC
9 Maximum Rate Propane Orifice for CFP1242/BI737 0125-ORIFICE-HC
10 Maximum Rate Natural Gas Orifice for CFP20/BI16 and CFP1224/BI719 21-ORIFICE-HC
11 Maximum Rate Propane Orifice for CFP20/BI16 and CFP1224/BI719 36-ORIFICE-HC
34
www.outdoorrooms.com
42508 REV D : CFP : 04-09-2020
C. DIMENSIONAL INFORMATION
All Dimensions are in Inches
CFP20 BI16
21.06
19.38
15.87
14.97
25.60
23.69
23.69
25.60
32.00
30.04
19.64
17.10
27.95
25.32
BI28CFP30
17.10
19.64
42508 REV D: CFP : 04-09-2020
CFP2424 BI1919
www.outdoorrooms.com
35
All Dimensions are in Inches
CFP1224
23.68
40.58
25.63
11.56
42.52
13.50
BI719
19.63
17.24
5.04
7.42
36.52
34.00
36
CFP1242
CFP1264
62.36
64.30
11.56
13.50
11.56
13.50
www.outdoorrooms.com
BI737
BI757
5.04
7.42
57.00
55.87
5.17
7.42
42508 REV D : CFP : 04-09-2020
All Dimensions are in Inches
CFP1272
70.06
72.00
11.56
13.50
66.00
63.75
5.17
7.42
BI766
82.06
CFP1284
94.06
84.00
96.00
11.56
13.50
75.75
BI778
87.75
78.00
5.17
7.42
90.00
CFP1296
42508 REV D: CFP : 04-09-2020
11.56
13.50
www.outdoorrooms.com
BI790
5.17
7.42
37
All Dimensions are in Inches
106.06
CFP12108
118.06
108.00
120.00
11.56
13.50
BI7102
99.75
111.75
102.00
114.00
5.17
7.42
38
CFP12120
11.56
13.50
www.outdoorrooms.com
BI7114
5.17
7.42
42508 REV D : CFP : 04-09-2020
WARRANTY INFORMATION
11
The Outdoor GreatRoom CompanyTM extends the following warranty for Outdoor GreatRoom outdoor
products used in the United States of America or Canada. Dealers and employees of The Outdoor
GreatRoom CompanyTM have no authority to make any warranty or authorize any remedies in addition to
or inconsistent with the terms of this warranty. This warranty gives you specific legal rights. You may also
have other rights that vary from state to state.
The Outdoor GreatRoom Company
(the “Product”) will be free from defects in material and workmanship for a period of one year from its
date of purchase. Stainless steel parts and assemblies installed in a residential setting carry a limited
lifetime warranty. Lifetime of the stainless parts and assemblies for residential use is defined as 10 years
from time of purchase. Stainless Steel parts and assemblies installed in commercial applications carry a 5
year warranty. This warranty is subject to the conditions, exclusions and limitations described below.
TM
warrants that this Outdoor GreatRoom Outdoor Product
This warranty applies only to the original owner and original installation of the Product and is
non-transferable. The Outdoor GreatRoom Company
damages resulting from (1) assembly, operation or maintenance of the Product not in accordance with
the Installation/Assembly Instructions, Operating Instructions and the Listing Agency Identification Label
furnished with the Product; (2) installation or use which does not comply with local building codes and
ordinances; (3) shipping, improper handling, improper operation, abuse, misuse, accident or
unworkmanlike repairs; (4) use of fuels other than those specified in the Operating Instructions; (5)
Installation or use of components not supplied with the Product or any other components not expressly
authorized and approved in writing by The Outdoor GreatRoom CompanyTM; and/or (6) modification of
the Product not expressly authorized and approved in writing by The Outdoor GreatRoom CompanyTM.
(7) Not following proper maintenance of the product. Any of the circumstances described in the previous
sentence voids this warranty. This warranty is void if the product or any component has been removed,
repaired, or replaced before The Outdoor GreatRoom CompanyTM has been aorded a reasonable
opportunity to inspect the Product.
This warranty is limited to the replacement or repair of defective components or workmanship and The
Outdoor GreatRoom CompanyTM may fully discharge its obligations under this warranty by repairing or
replacing, at its discretion, the defective components. The Outdoor GreatRoom CompanyTM will provide
replacement parts at no charge and will pay reasonable and necessary labor costs related to replacing or
repairing defective components under this warranty. The maximum amount recoverable under this
warranty is limited to the purchase price of the Product and, if The Outdoor GreatRoom CompanyTM is
unable to provide replacement or repair in an expedient and cost-eective manner, The Outdoor
GreatRoom CompanyTM may discharge all obligations under this warranty by refunding the purchase
price of the Product.
EXCEPT TO THE EXTENT PROVIDED BY LAW, THE OUTDOOR GREATROOM COMPANY
EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSED HEREIN. THE DURATION OF ANY
IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY SPECIFIED ABOVE. IN NO
EVENT SHALL THE OUTDOOR GREATROOM COMPANY BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY DEFECTS IN THE PRODUCT. Some states do not allow
imitations on how long an implied warranty lasts, or do not allow exclusion or limitation of incidental or
consequential damages, so these limitations may not apply to you.
TM
obligation under this warranty does not extend to
TM
MAKES NO
To obtain service under this warranty, you must:
1.Contact your original selling dealer for warranty parts and service
2. Send written notice of the claimed condition to: The Outdoor GreatRoom CompanyTM, 14400 Southcross Dr. W,
Suite 100, Burnsville, MN 55306. Arm that you are the original owner and have the original proof of purchase of
the Product. Provide The Outdoor GreatRoom Company
reasonable opportunity to inspect the Product prior to any repair or replacement work and before the Product or any
component of the Product has been removed.
42508 REV D: CFP : 04-09-2020
www.outdoorrooms.com
TM
reasonable opportunity to investigate the claim, including
39
PRODUCT CATEGORY WARRANTY INFORMATION
Limited lifetime warranty on all stainless steel burners
installed in a residential setting, and 5 years on all stainless
steel burners installed in a commercial setting.
GAS FIRE PIT TABLES/CRYSTAL
FIRE® BURNER
OUTDOOR FIREPLACES
PERGOLAS
ELECTRIC FIREPLACES
OUTDOOR FURNITURE
One year warranty on ignition & electronics
One year finish warranty
Three year structural warranty on all fire pit bases and tops
Limited lifetime warranty on all stainless steel burners
installed in a residential setting, and 5 years on all stainless
steel burners installed in a commercial setting.
One year warranty on ignition & electronics
One year finish warranty
Five year structural warranty on all fire place enclosures
One year warranty on finish
Three year warranty on structure
Two year warranty on LED lighting, fan and heater system
One year warranty on remote
Three year warranty on framework
Five year warranty on Sunbrella cushions
40
OUTDOOR KITCHENS
ACCESSORIES
NON-COMBUSTIBLE MANTELS
Silicone grout sealant must be applied once a year
90-day parts/labor warranty on Stereo, 1-year parts
warranty
One year parts and labor warranty on Refrigerator &
Compressor
5 year structural warranty on bases and tops
One year warranty on protective covers
90 day warranty on glass wind guards
Limited lifetime warranty on glass wind guard brackets
One year warranty on finish
3 year structural warranty
www.outdoorrooms.com
42508 REV D : CFP : 04-09-2020
42508 REV D: CFP : 04-09-2020
www.outdoorrooms.com
41
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