Orion 221i, 621i, 881i, 821i User Manual

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HD IP CAMERA
User Manual
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Contents
1. Chapter 1 Summary ................................................................................................................................... 4
2. Chapter 2 JRE Configuration ...................................................................................................................... 4
2.1. PC Configuration Requirements ........................................................................................................ 4
2.2. Operation System Configuration Requirements ................................................................................ 4
2.3. IE Browser Version Requirements ..................................................................................................... 4
2.4. Browser Configuration Requirements ............................................................................................... 4
3. Chapter 3 Login .......................................................................................................................................... 6
4. Chapter 4 Main Interface .......................................................................................................................... 8
4.1. 4.1 Main Interface Display Status ...................................................................................................... 8
4.2. Operation Of Live View Interface ...................................................................................................... 8
4.3. Alarming Output ................................................................................................................................ 9
4.4. PTZ Control ........................................................................................................................................ 9
4.4.1. Preset Control ............................................................................................................................ 9
4.4.2. Tour Control ............................................................................................................................... 9
4.4.3. Scan Control ............................................................................................................................... 9
4.4.4. Track Control ........................................................................................................................... 10
4.4.5. PTZ Control .............................................................................................................................. 10
4.4.6. Focus control and 3D function ................................................................................................ 10
5. Chapter 5 Setting interface Instruction Manual ...................................................................................... 11
5.1. Device Information .......................................................................................................................... 11
5.2. Device Management ........................................................................................................................ 12
5.2.1. IP Settings ................................................................................................................................ 12
5.2.2. PPPoE ....................................................................................................................................... 13
5.2.3. Port Settings ............................................................................................................................ 13
5.2.4. Date & Time ............................................................................................................................. 14
5.2.5. QOS .......................................................................................................................................... 14
5.2.6. UPnP ........................................................................................................................................ 15
5.2.7. DDNS ........................................................................................................................................ 15
5.2.8. 5.2.8 SMTP ............................................................................................................................... 16
5.2.9. Mobile View ............................................................................................................................. 17
5.2.10. SNMP ....................................................................................................................................... 18
5.2.11. Identification ............................................................................................................................ 18
5.2.12. Bonjour .................................................................................................................................... 19
5.2.13. 802.1X ...................................................................................................................................... 19
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5.3. Configure Media .............................................................................................................................. 20
5.3.1. Streaming Configuration.......................................................................................................... 20
5.3.2. Image Setup ............................................................................................................................. 21
5.3.3. OSD .......................................................................................................................................... 21
5.3.4. Privacy Mask ............................................................................................................................ 22
5.3.5. 5.3.5 Video System .................................................................................................................. 23
5.3.6. ROI ........................................................................................................................................... 23
5.4. Device I/O ........................................................................................................................................ 24
5.4.1. 5.4.1 Audio In ........................................................................................................................... 24
5.4.2. RS485 ....................................................................................................................................... 25
5.4.3. Alarm I/O ................................................................................................................................. 25
5.5. Alarm Trigger ................................................................................................................................... 26
5.5.1. Motion Alarm ........................................................................................................................... 26
5.5.2. Alarm Trigger ........................................................................................................................... 28
5.5.3. Vibration Alarm........................................................................................................................ 28
5.6. Recording ......................................................................................................................................... 30
5.6.1. Record ...................................................................................................................................... 30
5.6.2. Recording Path......................................................................................................................... 31
5.6.3. Local Recording ........................................................................................................................ 32
5.6.4. Snapshot Path .......................................................................................................................... 33
5.6.5. Snapshot Policy ........................................................................................................................ 33
5.7. Account ............................................................................................................................................ 34
5.7.1. 5.7.1 Authority ......................................................................................................................... 34
5.7.2. User .......................................................................................................................................... 34
5.8. Maintenance .................................................................................................................................... 35
5.8.1. Reboot ..................................................................................................................................... 35
5.8.2. Reset ........................................................................................................................................ 36
5.8.3. Event Log ................................................................................................................................. 36
6. Chapter 6 FAQ and Solution .................................................................................................................... 37
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Chapter 1 Summary 1.
IE interface client main includes video surveillance, video parameter setup, network parameter setup and so on basic function. Also equipped with privacy mask, receiving and handling alarm, two-way voice communication and other advanced application. It is a comprehensive IE client which has compact interface, multi-function, reliable performance and be easy to operate. Apply to monitoring center, alarm command room, duty room, control room and other occasions.
Chapter 2 JRE Configuration 2.
PC Configuration Requirements 2.1.
CPU P4 2.4 and higher . RAM More than 1Grecommend 2G and higher. Graphics cardMore than 256M.
Operation System Configuration Requirements 2.2.
Windows 7, Windows 8 series operation system.
IE Browser Version Requirements 2.3.
Internet Explorer 8 Internet Explorer 9 Internet Explorer 10 Internet Explorer 11
Browser Configuration Requirements 2.4.
1. Use browser to login device the first time, please open browser and click tool icon , Click
[Internet] Pop up operation interface.
2. Please click [User Defined] in security tab[Security], Pop up [Security Set] windows, select the
following items(Note:both window select ‘Enable’) before installing Active X plug-in
3. Please click [OK] after accomplishing settings, at this time pop up dialog box click [Yes] to exit dialog
box, then click [OK] again to exit setting interface.
4. Download ActiveX plug-in,when achieved installation, exit installing guide.
Start IE browser again and then is able to login device in IE.
Finish downloading, please click “install” button to success.
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Please close install guide after accomplishing plug-in installation.
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Chapter 3 Login 3.
1. Open IE, input IP address in address bar, the device default IP address is:
192.168.12.100 or 192.168.1.30 If no DHCP Server found
Notice:if no 12 network segment in PC end Please add 12 network segment to PC(The detailed instruction as following).
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2. After inputting address,press ENTER.
3. The user is able to select language, enter user name and password(default user name and
password is: admin) and click[Login]to log in.
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Chapter 4 Main Interface 4.
4.1 Main Interface Display Status 4.1.
Operation Of Live View Interface 4.2.
Click[Live View]to enter into real-time preview interface.
[Listen]Control device can receive outside voice. Click[Talk]to realize two-way audio
communication.
Click[Snapshot]to get current picture , click[Snap shot success open]at the right bottom of picture
to preview saved picture.
Click[Record],start to real-time record, Click again would cancel record status. Click[Streaming]pull-down menu to select streaming--two preset streaming type (original streaming
and sub streaming).
Click[Priority]pull-down menu, there you can choose two modes(real time or image quality). In the[Set up]interface, users can modify many settings. Click[Exit]to quit and return to login interface which can choose language. Click[PTZ]to enter in PTZ setup menu and will be hidden click again. Pressing mouse left button to drag an area in the picture can enter enlarge function, and be able to
amplify part of picture, at right bottom of display will show preview picture. Click mouse right to pop up dialog box, click “restore panorama” to exit amplification function.
At bottom left of picture displays basic info including solution, streaming and frame. Top right of picture (default position) displays current date, user also can use OSD to modify the
time display.
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Alarming Output 4.3.
This software provide 4 channel alarming output, and switch by click in page table.
PTZ Control 4.4.
Notice: PTZ control only effective for the device which own PTZ.
Preset Control 4.4.1.
Add preset: select [Setup] at pull-down menu of preset. Select setting position on PTZ direction key of the PTZ page and click [Add].Select preset ID and give a name to this preset. Click [Save] and accomplish preset. Call preset: Select preset name item [Name] in preview interface, click [Call] button and enable to call preset.
Tour Control 4.4.2.
Add tour: Adjust PTZ controlling to ‘tour’, click [Setup] to enter into interface.
Tour is multi-presets tour function which based on multiple assured point. So please set up several presets in advance. Click [Add], enter tour ID and name, select preset which have been set up from pull-down menu. Add preset as tour preset point, click [Save] after adding all presets that you need.
Scan Control 4.4.3.
Add scan: Select scan in PTZ setup interface, click [Setup] enter into scan configuration interface.
Scan function make device move over and over again between two points that have been setup within the shortest time, which control local region with best efficiency. Enter into scan interface, click [Add], then click [Start] at the start position, select [Stop] to confirm the end points by PTZ direction key.
Notice: scan is linear motion in the shortest distance between start point and end point, will not record any other points where it passed.
User can also adjust scan speed and scan direction in configuration interface.
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Track Control 4.4.4.
Add track: click [Setup] in the main interface to enter into track configuration interface.
Track function enable device move repeatedly on defined track ‘start → end→start point→end point’ to
control part region. Enter into track configuration interface, click [Add], then click [Start], setup device’s path must be passed by PTZ direction key, at last, click [Stop] to complete configuration.
PTZ Control 4.4.5.
User can control PTZ lens’ direction by PTZ direction key.
User can control PTZ moving speed by the slider bare below direction key.
Focus control and 3D function 4.4.6.
User can focus [Zoom] speed dome camera by focus [Zoom] button of main interface. Click [Zoom] to adjust speed dome field angle. Click [Focus] to focus speed dome. Click [3D] to use 3D function, focus in live view by click mouse left. Adjust picture easily to the best status you need (This function only operate for PTZ). After clicking [3D], User can control auto-focal steps and movement by dragging the frame (The smaller of selected frame, the larger of the moving step) at live preview interface of motorized device model.
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Chapter 5 Setting interface Instruction Manual 5.
Device Information 5.1.
Show the basic information of connect device such as name, ID, version etc.
User can set up personal device name through[Device Name]. Under the Video user menu interface.
Users can check IP information of others who also login the device. CPU: look CPU use ratio.
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Device Management 5.2.
Click[Device Management ]to enter into configuration interface.
IP Settings 5.2.1.
Click [IP Settings] to enter into configuration interface.
User can configure IP selection, select IPv4 or IPv6. Can select ‘Obtain An IP Address Automatically (From DHCP)’ or ‘Static IP’.
Notice: when choose IPv4, please keep consistency of IP address that has set and default gateway. Device IPv4 default address is :192.168.12.100 or 192.168.1.30 Device IPv6 default address is3ffe:ffff:0:f101::120. & Gateway is3ffe:ffff:0:f101::120.
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PPPoE 5.2.2.
Click [PPPoE] to enter into configuration interface
Select [Enable PPPoE], and enter right user name, password and IP address, click set and save set item. Then you can use PPPoE.
Port Settings 5.2.3.
Click [Port settings]to enter into configuration interface.
In this interface, user can check info and set info of Http, Https,RTSP and control port. Http: HyperText Transfer Protocol. Default value is 80.User open webpage to enter “http://192.168.1.30” to login.how to use after modifying,for example of port 85 for http, open the IE, enter ‘http://192.168.1.30:85’ to login. Https: Default port is 443,user input ‘https://192.168.1.30’ in IE. RTSP: Real Time Streaming Protocol, default number is 554. Input rstp://192.168.1.30(this is as IP address):554/media/live/1/1 Control Port:A kind of port between the PC side and the camera.The port to detect SDK.
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Mobile phone port: A mapping port between phone side and the camera. Obtain video information to look the video in phone. Http Stream Port: Only for research engineer. SSH:Enable SSH service to start it.
Date & Time 5.2.4.
Click [Date & Time] to enter into configuration interface.
NTP (Network Time Protocol) synchronize device time with Internet every a period of time. Click [Time Zone], you can adjust the time zone in pull-down menu. Select[Use DST], Configure DST begin time at [Begin] item ,DST end time at [End] and DST offset at [DST offset] item. User click [Save] configure device real time and save DST setting.
Select [Use NTP] to start NTP time correction. Add right internet NTP server IP and port at [NTP IP] item, click [Save].
QOS 5.2.5.
Click [QOS] to enter into QOS configuration interface.
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UPnP 5.2.6.
Click [UPnP], enter into UPNP configuration interface.
Select [Enable UPnP] to start UPNP function, click to modify UPnP port. Click [Add] to add other ports to UPNP, click [Save].
DDNS 5.2.7.
Click [DDNS] to enter into DDNS configuration interface.
User selects DDNS,can release device’s DDNS on the internet to realize remote control. Select [Enable DDNS] to start DDNS function. If user used 3322 server and dyndns server, please select corresponding server type at drop bar. Enter right server address and port number at [Server IP] and [Server port] Input dynamic domain name that you apply from DDNS server at [Domain Name].
Notice: domain name that fill in this item must be dynamic domain name. Static domain name in this place is in vain.
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Enter account and password that you apply from dynamic domain name website at [Account] and [Password]. Enter number whose interval is 0-60 at [Check Interval] to ensure communication between device and dynamic domain name website during “check interval” time. Tip: Modify Http port that is non-80 at [Port Setting] and start UPNP at [UPnP]. Click [Save] to complete DDNS configuration. Check “status” that below toolbox to know if DDNS set success.
Notice: Normal work of DDNS function need WAN support, so default gateway must fill LAN router address and ensure network segment that can surf internet normally.
5.2.8 SMTP 5.2.8.
Click [SMTP] to enter into SMTP setting interface.
Select [Enable SMTP] to start SMTP function.
SMTP (Simple Mail Transfer Protocol) can send information and picture to user promptly by email after device received alarm. Enter SMTP sever used at [SMTP Address] and fill corresponding sever SMTP port. Set up SMTP receiver, sender user name and password. Fill the right information and click ‘save’. User click [E-mail Test] to test the function you set if it works. Notice: SMTP need WAN support. Detailed notes the same as the DDNS settings.
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Mobile View 5.2.9.
Click [Mobile View] to enter into mobile view controlling interface.
Select [Enable Mobile Monitoring], click save to save settings. You can use internet to download mobile view client by scanning QR CODE.
User could use UID code to log in by mobile client.
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SNMP 5.2.10.
Click [SNMP] to enter into SNMP configuration interface.
SNMP is webmaster tool based on TCP protocol. Select [Enable SNMP] to start webmaster system. Set up SNMP port, user enable to monitor IP camera by webmaster tool.
Identification 5.2.11.
Click [Identification] to enter into identification configuration interface.
Configure these video communication protocol such as Onvif, RSTP, CGI.
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Choose the Onvif in OFF or ON.It is no need to obtain device account and password if under OFF.So need login account and password in Onvif ON status.The function is for safety. RTSP, CGI are similar to that.
Bonjour 5.2.12.
Enable Bonjour, then can search our device under the content in the apple’s browser.
802.1X 5.2.13.
It must to based on the router or switch with 802.1X function. Enter the account and password.
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Configure Media 5.3.
Click [Configure Media] to enter into media configuration interface.
Streaming Configuration 5.3.1.
Click [Streaming] to enter into streaming configuration interface.
User select resolution by [Resource Solution] pull-down menu to select resolution you need and click [Save] to save.
User can promptly adjust streaming 1 and streaming 2 basic parameter at [Stream ID] menu to realize promptly control of device streaming.
Video Encode: Device support H264.Baseline,H264.High Profile,H264.Main.
Profile, MJPEG.
Audio Encode: Device support G711-ULAW, G711-ALAW.
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Resolution: Control current image resolution of device. I frame interval: Control intervals between two key-frame when device records. Frame Rate: I frame frequency. Bit rate model: Support VBR(Variable Bit-Rate), CBR(Constant Bit-Rate) and LBR. Streaming: Limit real-time streaming max value. Quality: Image quality produced by device. The better image quality, the larger bit rate.
Image Setup 5.3.2.
Click [Image Setup] to enter into image configuration page.
According to the using atmosphere, there are three mode you can choose--Auto, Day profile, Night profile. User set up image’s brightness, saturation, sharpness, contrast, NR intensity and so on basic specification at [Basic Setup] synchronously, you can also adjust up and down, left and right of image direction.
It is enabled to set up Exposure Mode, Max Shutter, Gain Mode, Max Gain, White Balance, WDR , Power Line, IRIS, D&N mode and so on image specification.
Notice: If user want to return to device initial status, please click[Reset]
.
OSD 5.3.3.
Click [OSD] to enter into OSD configuration interface.
OSD function allow user to add, modify and delete images all text even including device time. User can adjust image’s front size and transparency at[Basic Setup]pull-down
menu.
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User can choose device name and time display or not, adjust their position at [System Setup].
Can add text in any region at [User Defined].
Click [Save] to complete OSD configuration.
Privacy Mask 5.3.4.
Click [Privacy Mask] to enter into privacy mask configuration interface.
Privacy mask function can use black opaque object to mask the part of image that need privacy and will not be seen by other people. Select [Enable Privacy Mask], drag left mouse button to make shield part, click[Save]to complete configuration after selecting.
Notice: Privacy mask function support 5 parts at most (including overlap). Every mask support maximum 3% of total image area. So when set up region, you should note each region can’t exceed total image area
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3%. If user drag region mistakenly, cancel it by clicking right mouse button. You can also delete all image mask position by [Delete] button.
5.3.5 Video System 5.3.5.
Click [Video System] to enter into video system configuration interface.
User set up output video system PAL or NTSC by selecting following pull-down menu.
PAL:25 frame per second, used in China, country in Europe. NTSC:29.97 frame per second(can be seem as 30 frame). apply to the USA, Japan etc.
ROI 5.3.6.
Click [ROI] to enter into ROI configuration interface.
ROI (Region Of Interesting) can set up area of picture you are interested in, This realize clear view for part image under low bit rate.
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Select [Enable ROI] to start ROI function and set up corresponding streaming info. Drag left mouse button to region, click save to complete configuration.
Notice: If user drag wrongly when set up region, user can cancel one region by clicking right mouse button. At that time to start ROI function must ensure bit rate is not VBR mode.
Device I/O 5.4.
Click [Device I/O] to enter device I/O interface.
5.4.1 Audio In 5.4.1.
Click [Audio In] to enter into audio configuration interface.
Select [Enable Audio In] to start audio in function. User can adjust audio in by [Audio In Volume] pull-down menu.
Notice:The default configuration that audio is turned-on. So user just need connect voice collector to device ,in this way can record video with sound. Adjust Audio in volume to “0” is a low level audio volume not making device record in no sound status.
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RS485 5.4.2.
Click [RS485] to enter into RS485 configuration interface.
User set up external PTZ in this interface.
Alarm I/O 5.4.3.
Click [Alarm I/O] to enter into configuration interface.
User input the name of alarm in at [Name] bar of [Alarm In]. Enter into ‘high’ or ‘low’ at [Valid signal] Configure delay alarm output time at [Alarm Delay] after device alarming Configure length of alarm output at [Alarm Period], the unit is ms.
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Alarm Trigger 5.5.
Click [Alarm Trigger] to enter into alarm trigger configuration interface.
Motion Alarm 5.5.1.
Click [Motion Alarm] to enter into motion alarm configuration interface.
Select [Enable Motion Detection] to start motion detection, and then click [Schedule] and [Area] to configure. Click [Schedule] to pop out time configuration interface.
User can select [All Time] to set up motion detection all time. And also can select time at schedule to set time. At last click [Save] to finish time setup. Click [Area] to pop out area configuration interface.
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Drag left mouse button to region, setup sensitivity at [Sensitivity] bar. Provide 10 sensitivity level, the higher number the higher sensitivity. Setup the [threshold] Click [Save] to complete configuration.
Notice: You only select 5 regions at most in configuration area including overlap. If user select one mistakenly, cancel it by clicking left mouse button or click [Delete] to delete total motion detection region.
User setup minimum interval between two alarms at [Interval] item of [Alarm Interval]. User can select [Alarm Out] to start a series action with alarm. User call other PTZ device preset function when alarm trigger at [PTZ] item. User select [Enable E-mail] at [E-mail] item to start the function, user will receive E-mail after motion detection alarm trigger. Click [Set E-mail] to turn to SMTP configuration interface. The configuration as below. Select [Snapshot] to start snapshot FTP.
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Alarm Trigger 5.5.2.
Click [Alarm Trigger] to enter into I/O alarm configuration interface.
User select [Enable Alarm In] to start I/O alarm. Click [Schedule] to set up I/O alarm time. Select [All time] to set up motion detection all time. And can also select time at schedule. At last click [Save]. User can select [Alarm Out] to start a series action with alarm. User call other PTZ device preset function when alarm trigger at [PTZ] item. User select [Enable E-mail] at [E-mail] item to start motion detection trigger E-mail prompting function. User will receive E-mail prompting after motion detection trigger. Click [Set E-mail] to skip to SMTP configuration interface. The configuration way vide supra. Select [Snapshot] to start snapshot FTP.
Vibration Alarm 5.5.3.
Click [Vibration Alarm]to enter into shake detection alarm configuration interface.
Select [Enable Shake Detection] at [Shake Detection Parameters] to start shake detection alarm function. C
lick [Schedule] to enter into shake detection time configuration interface.
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Select [All time] to set up motion detection as all time detection. Or configure time at schedule to complete time setup. At last click [Save] to finish time setup. User set up shaking detection sensitivity at [Sensitivity] item. There are 5 grades sensitivity for user.
User select [Enable E-mail] at [E-mail] item to start motion detection trigger E-mail reminder, then user will receive E-mail prompting after motion detection trigger. User select [Snapshot] to start FTP alarm snapshot.
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Recording 5.6.
Click [Recording] to enter into recording configuration interface.
Record 5.6.1.
Click [Record] to enter into record policy configuration interface.
Select [Enable Recording] to start recording.
Recording can provide stable, exhaustive, convenient, customized whole-day service. [Continuous Recording] to start device recording all the day. [Start Recording When Network Failed] to start. When network is failed, device will start to record and store recording file to SD card.(This function only support for device with SD card). [Schedule Recording] is to set up recording time, click [Schedule] to setup the configuration of the schedule. Select [Enable Trigger Recording] at [trigger recording] to start trigger recording. Fill trigger recording time at [Pre Recording] and [Post Recording]. Then device will start automatically to trigger recording within the required time after triggered alarm.
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Select [Enable Audio Recording] at [Recording Parameters] to start recording video with sound. Click [Save]. User can modify recording streaming by [Streaming ID]. User can select two ways at [Save mode]--keep days or auto rewrite storage when full. Choose the keep day mode, you can also enter the exact days.
Recording Path 5.6.2.
Click [Recording Path] to enter into schedule recording configuration interface.
User can setup store way and store path and so on of recording at this page. Select [Disk Name] pull-down menu, set up device recording store at SD card and click [Modify] to enter into SD card configuration interface.
Select [Enable Dir] to start SD card recording function. Click [Format] to format SD card. Click [Save] to save settings. Select [Disk Name] pull-down menu to setup device disk type as FTP. Click [Modify] to enter into FTP recording storage configuration interface.
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Select [Enable Dir] to start FTP recording storage. Fill in IP address, user, password, confirm password, port and usable space of FTP in configuration interface. Click [Save] to save settings. Select [Disk Name] pull-down menu, set up recording disk type as NAS storage. Click [Modify] to enter into NAS recording configuration interface.
Select [Enable Recording] to start NAS recording storage. Fill in NAS address, path, user, password, and usable space. Click [Set] to save configuration.
Notice: Fill in “0’ in usable space in recording. Default all disks used to store record.
Local Recording 5.6.3.
Click [Local Recording] to enter into local recording path configuration interface.
User can set up local recording path and snapshot storage path. Click [Save] to save settings.
Notice: if disk you set does not exist, snapshot will fail. If specified folder does not exist, will storage by the name of ‘new folder’. When Enter storage path, must ensure path is end with “\”, otherwise will new folder at the same level as folder you set, lead the storage deviation.
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Snapshot Path 5.6.4.
Click [Snapshot Path] to enter into alarm snapshot FTP path configuration interface.
Configuration method is same as FTP configuration of ‘Record Path’.
Snapshot Policy 5.6.5.
Click [Snapshot Policy] to enter into linked snapshot configuration interface.
Select [Number] pull-down menu, enter snapshot quantity as trigger snapshot each time and user can choose 1-6pcs image. Select [Quality] pull-down menu, adjust image quality of snapshot. Select [Delay] pull-down menu, adjust time interval from triggering snapshot to starting snapshot. Select [Shutter Speed] pull-down menu, enter to adjust exposure time of each snapshot.
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Account 5.7.
Click [Account] to enter into authority control interface.
5.7.1 Authority 5.7.1.
Click [Authority] to enter into authority configuration interface.
User can distribute authority of each group in the sheet, click [Save] to complete settings.
User 5.7.2.
Click [User] to enter into user configuration page.
Click [Add] to add user configuration interface.
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User define user name and set up password. Adjust [Group] pull-down menu to setup user group and limit user authority.
Maintenance 5.8.
Click [Maintenance] to enter into maintenance interface.
Reboot 5.8.1.
Click [Reboot] to enter into reboot interface.
User can configure auto reboot time at [Reboot].
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Reset 5.8.2.
[Auto Reboot], and can reboot directly at Click [Reset] to enter into reset interface.
User can click reset button to reset parameter of device in this interface and also can select[Reset IP Address]to reset device totally.
Event Log 5.8.3.
Click [Event Log] to enter into event log interface.
User can narrow down the field of search such as adjust time and log type at [Query Logs] item. User can clear all recording logs at [Clear].
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Chapter 6 FAQ and Solution 6.
1. The video is always lag and then delay more, when viewing video as device connect PC directly,
Answer: Please check if the network access is standard. For example, change another qualified network cable that have been tested.
2. I can see the login interface but cant login when I use IE?
Answer: Please check IE internet selection ->Privacy->set, to ensure region set below “middle”.
3. Why still cant login after adjusting privacy security as middle?
Answer: Please download IE Active Plug-in and install before login.
4. Some part of configuration button invalid after long time using?
Answer: For IE cache too much, please clear IE cache and refresh webpage. Keyboard shortcut: Ctrl+Shift+Delete.
5. Can not snapshot and record after logging in IE client.
Answer: the computer user has no administrator authority, need to permit it.
1) Click mouse right button of Computer icon, choose Manage in the menu.
2) Enter the interface, click ‘Users’ folder of the ‘Local Users and Groups’, choose administrator.
3) Open the account, operate according to the instruction below.
4) After adjusting the authority, log in again.
Notice: This way can also apply to other user authority.
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