Oricom PRO910 User Manual

Contact details for Oricom support and warranty claims in Australia

Oricom International Pty Ltd
Locked Bag 658
South Windsor, NSW 2756
Australia

Email: [e-mail]
Phone: [phone] or [phone]
(Monday to Friday 8am to 6pm AEST)
Web: www.oricom.com.au
Fax: [phone]

Contact details for Oricom support and warranty claims in New Zealand

Email: [e-mail]
Phone: [phone]
(Monday to Friday 10am to 8pm NZST)
Web: www.oricom.co.nz

Please see our website www.oricom.com.au for the latest version of this user guide as contents may be updated without notice.

Ref: 29092012

Professional Series

PRO910 DECT Digital Cordless Telephone with Answering System

User Guide

Keep this user guide for future reference. Always retain your proof of purchase in case of warranty

service and register your product online at: AUSTRALIA: www.oricom.com.au

Oricom Customer Support - 1300 889 785 or [phone]

Table of contents

Important Information .................................................................................................................... 4

Getting started .............................................................................................................................. 8

Corded phone display icons explained ...........................................................................................14

Handset display icons explained ....................................................................................................15

Phone menu guide .......................................................................................................................16

Making and receiving calls ...........................................................................................................17

Using your menu – corded phone .................................................................................................26

Using your phone book – corded phone .........................................................................................34

Using your quick dial memory – corded phone ............................................................................... 38

Using your calls list – corded phone ..............................................................................................40

Using your menu – cordless handset .............................................................................................42

Using your phone book – cordless handset ....................................................................................56

Using your quick dial memory buttons – cordless handset .............................................................. 60

Using your calls list – cordless handset .........................................................................................62

Operations of Voice Menu .............................................................................................................65

Using your answering machine .....................................................................................................67

Registering / deregistering handsets .............................................................................................74

Use on a private branch exchange ................................................................................................76

Troubleshooting guide ..................................................................................................................77

2

Table of contents

Technical Information ...................................................................................................................80

Customer Support ........................................................................................................................83

Warranty information (Australia) ....................................................................................................84

Need Help?

If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support.
Australia 1300 889 785 or [phone]
www.oricom.com.au
Mon-Fri 8am – 6pm AEST

New Zealand 0800 67 42 66
www.oricom.co.nz
Mon-Fri 10am – 8pm NZST

3

Important Information

Important:

•Personswithpacemakersshouldseekadvicefromtheirdoctorbeforeusingthisproduct.

•Avoidexposureofthistelephonetomoistureorliquid.

•Topreventelectricshock,donotopenthehandsetorbasecabinet.

•Avoidmetalliccontact(e.g.metalclips,keys)betweenthebatterycontactsandchargingconductors.

•Thereisaslightchancethatthetelephonecouldbedamagedbyanelectricalstorm.Itisrecommended

that users unplug the phone from the mains supply and telephone socket during a storm.

•Donotusethehandsetinanexplosivehazardareasuchaswherethereisgasleaking.

•Followthelocalregulationsregardingthedisposalofyourpackingmaterials,exhaustedbatteriesand

used phone. Wherever possible, recycle those materials.

• Weadvisethatthisphoneshouldnotbeusednearintensivecaremedicalequipment.

• Cleanwithadry,soft,lint-freecloth.Neverusecleaningagents,particularlyaggressivesolvents.

•Becausethephoneworksby sending radio signals betweenbasestationandhandset,wearers of

hearing aids may experience interference in the form of a humming noise. The telephone is compatible
with most popular hearing aids on the market. However, due to the wide range of hearing aids available,
there is no guarantee that the telephone will function "problem free" with every model.

Your phone can interfere with electrical equipment such as answering machines, TV and radios, clock radios and

•

computers if placed too close. It is recommended that you position the base unit at least one metre from such appliances.

•Thistelephonecomplieswithapplicablesafetyrequirementsforexposuretoradiowaves(EMR).The

mean power of this telephone does not exceed 20mW limit at which point testing is required.

•Theearpieceofthehandsetmayattractsmallmetalobjectssuchasstaplesandpins.Careshouldbe

taken when placing the handset near these items.

•Donotuseyourtelephoneduringanelectricalstormthunderstormasitispossibletogetanelectric

shock. Refer to information contained in White pages directory.

4

Important Information

•Thisphoneisdesignedforconnection to a PSTN telephonelineorananalogueextensionportofa

PBX system. If you connect this device to a digital extension of a PBX, damage may result to the PBX.

•Youphoneworkswithmostpopularhearingaids.However,giventhewide range of hearingaids

available, we can’t guarantee that your phone will function fully with every hearing aid.

Telecom NZ

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with the minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services." "This equipment may not provide for the
effective hand-over of a call to or from a telephone connected to the same line."

"NZ Caller Display - Dialling back from the Caller's List. If a charge for local calls is unacceptable,
the "Dial Button" should NOT be used for local calls. Only the 7-digits of the local number should be
dialled from your telephone. DO NOT dial the area code digit or the "0" prex."

CAUTION

Use only the mains adaptors supplied with this product. Incorrect adaptor polarity or voltage can

!

seriously damage the unit.
Adaptor for base unit:
Input: 100~240VAC 50/60Hz 250mA
Output: 12VDC 670mA
This telephone is capable of producing very high volume levels when the "Boost" is switched
on and the volume control is set to maximum. Extreme caution should be taken if the handset
is to be shared between users with normal hearing and those with hearing impairments.

5

Cordless handset and Base menu

Phone book Prole Handset Base Settings Time Tools
Edit Entry prole 1 Ring Tone Ring Tone Set Alarm Appointment

New Entry prole2 Ring Vol Ringer Volume Date and Time Stop Watch

Show Details Equalizer Recall Set Time Voice Prompt

Delete Entry Boost System PIN simple

Delete All Handset Name
Copy Entry Keypad Beep

Copy Append Contrast
Copy All Auto talk

6

Cordless handset menu

External/Internal

1, 2, 3 Format on

off

on/off

On/off

On/off

Backlight time

10s 20s 30s 40s
Conrm beep

On/off

Select Base

Auto
Manual

Registration

Register
De register

NZ Caller ID

On/off

Cordless handset and Base menu

Corded base menu settings

Answer machine Phonebook Prole Ringer Tone Key tone Display Settings Time Remove HS Reset

Answer mode Add new prole1 EXT melody on/Off language Boost Menu Date Time PIN PIN

Answer&record English On/off
Answer only Edit prole2 INT melody Format
Answer off contrast read number 24 hour

Delete prole3 volume On/off 12 hour

Answer delay

Set ring delay Delete all Rec ringer change case

Record new

Del All msg Copy entry Rename recall

Delete Short/long
Remote PIN Copy Append Delete all
Old pin system PIN

copy all Old PIN

NZ Caller ID

On/off

7

Getting started

Getting started

Important:

Please make sure you’ve read the safety information on page 4 before you set up your phone
system.

Check box contents

If you have purchased a PRO910-1 pack you should have:

• 1 corded phone (base)

• 1 cordless handset

• 1 battery cover

• 1 belt clip

• 1 power adaptor

• 1 charger base with power adaptor

• 1 telephone line cord

• 3 rechargeable AAA 1.2V 750mAh NiMH batteries

8

Getting started

Set up your phone system in four simple steps

1. Connect your corded phone

a. Plug the power adaptor into the socket marked on the back of your corded phone and the

other end into the mains power wall socket and switch the power on.

b. Plug the telephone cable into the socket marked

plug the other end into the phone wall socket.

Jack for headset

(headset not included)

Socket for Vibrate Pad

(VIB100) available as an

accessory

on the back of your corded phone and

Important:

Use only the power adaptors, telephone line cord and batteries supplied with your PRO910
otherwise your phone may not work. You should ensure access to the power adaptor plug is not
obstructed by furniture or such.

9

Getting started

2. Connect your charger base

Plug the other power adaptor that’s already attached to your charger base into your mains power
wall socket and switch the power on.

3. Install your batteries

a. Insert your rechargeable batteries into your handset. Make sure they’re the right way round so ‘+’

lines up with ‘+’.

b. Replace your handset’s battery compartment cover.

4. Connect the telephone cable

When the batteries are fully charged, plug the end of the telephone cable into your telephone wall socket.

Important:

Only use the rechargeable 750mAh NiMH batteries supplied. Over time if you need to replace the
batteries make sure they are of the same type as those supplied. Never use Alkaline batteries.

10

Getting started

In Australia some phone wall sockets are the old "non modular" style. If you have this type
of wall socket you will need to purchase a modular converter convertor plug (not supplied).
These can be obtained from most electronic stores.

Attach the belt clip

There is a belt clip included in the box that you can attach to the back of your handset if required.
Simply turn the handset over and slot the belt clip securely into the two recesses located on either
side of the handset.

Your PRO910 is now ready for use!

Phone location

Make sure your phone:

• Is on a dry, at and stable surface

• Isn’t a trip hazard with its power cable

• Is at least one metre from other electrical appliances

• Isn’t exposed to smoke, dust, vibration, chemicals, moisture, heat and direct sunlight.

Please take care that the power supply isn’t obstructed by furniture.

prIvate exchanges:

If your phone is going to use a private exchange (for example, if you have to dial ‘0’ to get an
outside line, please follow the steps on page 76).

11

Getting started

Handset Key

5

7

8

11

9

4

10

1

16

6

15

3
12

2

13

12

17

1 Talk On (Hands free)
2 Talk Off (Escape in menu)
3 B button (Phone book in standby mode)
4 A Button (Menu in standby)
5 Direct Memory M1, M2 and M3
6 Call Transfer and Voice Menu Switch
7 Boost On / Off
8 Boost On LED
9 Prole

Aa

14

10 Navigation Left (INT)
11 Navigation Up (Redial)
12 Navigation Right (Recall)
13 Navigation Down (Calls)
14 Keypad Lock
15 Volume Up/Volume Down
16 Ringer LED
17 Ringer On / Off (Upper / Lower case letter)

Base Station Key

1

2

3

5

6

4

7

Getting started

13

14

15

16

8

9

10

11

12

1 Fast Forward / Memo
2 Up / Redial / Pause
3 Rewind / OGM
4 Down / CID / Recall
5 OK / Menu
6 Play / Pause
7 Stop / Esc / Ans on off
8 Mute / Delete
9 Tone

10 Boost

BOOST

a

A

11 Volume Up
12 Volume Down
13 Antenna
14 Phone book / Dial
15 Memory 1
16 Memory 2
17 Memory 3
18 Page / Internal
19 Headset
20 Speaker

17

18

19

20

13

Corded phone display icons explained

Corded phone display icons explained

The following icons appear in your corded phone display to indicate:

Ringer off

Handsfree mode

Call in progress

Boost receiver volume is on (Icon will ash)

Mute microphone

You have new calls

Internal call in progress

14

Handset display icons explained

The following icons appear in your cordless handset display to indicate:

Handset display icons explained

Menu

Conrm / OK

Back

Phone book mode

There is more information to view on
the left
There is more information to view on
the right

Battery status

Ringer off

An alarm is activated

Keylock is on

Handsfree mode

Call in progress

Boost receiver volume is on (Icon will
ash)

Mute handset microphone

You have new calls

When steady, the handset is in range
of the base

When ashing, the handset is out of
range of the base

Internal call in progress

Answering machine is on

Answering machine is off

Indicates you have a message bank
message

15

Phone menu guide

Phone menu guide

Use this section to nd your way around the menu display on your phones.

How to use your phone menu display

When you’ve set up your phones and everything’s connected, use your menu display to do things
with your phone – from changing the ringer sound to setting up user profiles and saving phone
numbers.

Basic guide

Open main menu: press (for corded phone) or (for cordless handset).

16

Browse sub menu: open your main menu and then press
Select sub menu item: scroll using

middle line of the display and then press (for corded phone) or (for cordless handset).
Browse a function: open your sub menu and then press
Select a function: scroll using

middle line of the display and then press

Enter digits or letters: use your keypad.
Conrm or save an entry or action: press
Cancel and return to standby or previous menu: press

cordless handset).

or until the item you’re looking for is shown in the

or until the function you’re looking for is shown in the

(for corded phone) or (for cordless handset).

(for corded phone) or (for cordless hand-set).

or .

or .

(for corded phone) or (for

note:

If you don’t do anything, your phone will automatically go on standby after 30 seconds.

Making and receiving calls

Making and receiving calls

Make a call using your corded phone

As you enter each number to be dialled it will be announced to you. For this feature to work you
must have the Read number feature set to On, see page 31.

1. Enter the number you wish to call using your corded phone’s keypad.

2. If you make a mistake, press

3. Dial the number by picking up the handset or pressing

4. End your call by putting the handset back in its cradle.

to delete the last digit.

.

Make a call using your cordless handset

1. Enter the number you wish to call using your handset’s keypad.

2. If you make a mistake, press

3. Dial the number by pressing

4. End your call by pressing

to delete it.

.

.

End a call

Simply put the handset in its base cradle if you’re using your corded phone or press on the
cordless handset.

17

Making and receiving calls

Take a call

Corded phone: Simply lift the handset or press .
Cordless handset: Simply lift the handset off the charger base (if “Auto Talk” is set to ON, see

page 49) and speak into the phone or, if the handset is off the charger base (or “Auto Talk” is set to
OFF, see page 49), press

and then speak into the phone.

Redial a number using your corded phone

Your corded phone stores the last ve numbers you’ve dialled (max. 24 digits each).

1. Open the redial list by pressing

2. Scroll through the redial list using the

is highlighted. To dial the number simply lift the handset or press

.

or buttons until the number you wish to redial

note:

Each phone number will be announced as you scroll through the redial list provided the Read
Number feature is enabled. See page 30, “Read number” for details.

Redial a number using your cordless handset

Your handset stores the last ten numbers you’ve dialled (max. 24 digits each).

.

or until the number you wish to redial is displayed and

18

1. Open the redial list by pressing

2. Scroll through the redial list using
then press

to dial the number.

to dial in handsfree mode.

Making and receiving calls

Call back a previous caller

Your phone stores the last 30 incoming calls.

1. Open the incoming calls list by pressing

2. Scroll to nd the number you want to call back using
or press

on the cordless handset.

(only if you have subscribed to Caller ID from your service provider)

(for corded phone) or (for cordless handset).

or then lift your corded handset

note:

Each phone number will be announced (corded phone only) as you scroll through the incoming
calls list provided the Read Number feature is enabled. See page 31, “Read number” for details.

Dial a number in your phone book

To store a phone number in your phone book, see page 34 (for corded phone) or page 56 (for
cordless handset).

1. Open your phone book by pressing

2. Scroll to nd your number using
cordless handset.

or

enter the rst letter of the desired entry using the keypad (e. g. “m” for “Miller”. If there are more

than one entry beginning with “m” scroll to nd your number using
corded handset or press

on the cordless handset.

(for corded phone) or (for cordless handset).

or then lift your corded handset or press on the

or then lift your

19

Making and receiving calls

Dial a number using the quick dial buttons

To store phone numbers under your quick dial memory buttons, see page 37 (for corded phone) or
page 59 (for cordless handset).

1. Choose your quick dial number by pressing

on the cordless handset.

2. Lift your corded phone handset or press

, or on the corded phone or , or

on the cordless handset to dial the number.

note:

The quick dial number you’ve selected will be announced (corded phone only) when you press
the quick dial button provided the Read Number feature is enabled. See page 38, “Read number”
for details.

Adjust the handset earpiece volume

Youcanincreaseordecreasethevolumetosuit you.Toadjust the volumewhileyou’remakinga

call, press the buttons
Cordless handset.

and on the corded phone or and on the right side of the

Boost the handset earpiece volume

To boost the handset earpiece volume while you’re making a call, press the key on the corded phone

or the key on the top left side of the cordless handset. An image of an ear will ash in the display to
show that boost is on.

20

Making and receiving calls

Setting the Tone/ Equalizer

To set the tone (equalizer) during a call, press on the corded phone and set the sound by
pressing the keys

or .

On the cordless handset press

or during a call.

Handsfree feature

Use the handsfree feature to talk to your caller without holding the handset to your ear or to let other
people in the room listen to the conversation.

Use handsfree calling on the corded phone

1. To switch handsfree mode on and off, simply press .

2. Toadjusthandsfreevolume,press

or (there are 5 levels).

Use handsfree calling on your cordless handset

1. Switch on handsfree mode by pressing the key twice.

2. Exit handsfree mode by pressing

3. Toadjustthehandsfreevolume,pressthebuttons

note:

You can’t boost volume when using handsfree calling.

.

and on the right of the handset.

21

Making and receiving calls

See call length

During a call the display shows the duration of the call.

Use a headset (not included)

Simply plug your headset into the headset socket marked on the rear of the corded phone. This
socket, as well as the one on the cordless handset can also be used with an Induction Ear Hook
Oricom Part No. CLIHOOK5 (not supplied).

Mute

During a call you can mute the microphone so your caller cannot hear you.

To switch off the microphone, simply press

To switch it on again, simply press

Switch the handset ringer on and off

To switch the ringer on and off, simply press and hold for a couple of seconds.

Lock and unlock the handset keypad

You can still answer calls as usual when your keypad is locked.
To lock the keypad, press and hold

press and hold

22

again for 3 seconds.

(for corded phone) or (for handset).

(for corded phone) or (for cordless handset) again.

for 3 seconds. The icon will be displayed. To unlock,

Making and receiving calls

Make an internal call from cordless handset to corded base

Press INT then 0 for the corded base , the receiver then picks up the corded handset and you are
connected, to end the call return the corded handset to the base , press the end talk button on the
cordless handset.

Your corded phone base has an internal call number 0, and your cordless handset 1. You can make
internal calls between the two devices. These calls are free of charge.

note:

If you have additional Cordless handsets you need to enter the number of that handset number , .

1. Press
(on the handset) or Handset? (on the corded phone).

Enter the internal call number of the device you want to call, e.g. 1 (to call handset) or 0 (to call

the corded phone).

2. To accept the call lift the handset on the corded phone or press

3. End your call by replacing the handset on the base cradle or press

on the cordless handset or on the corded phone. The display will show Internal -

on the cordless handset.

on the cordless handset.

Transfer an external call internally

1. During your external call, press or on the cordless handset.

2. Then enter the internal call number of the device you want to transfer the call to e.g. 0 (to
transfer the call to corded phone). If you are using the corded phone, press
seconds, until you hear a short beep.

for approx. 3

23

Making and receiving calls

3. To accept the call on the receiving handset, press or lift the handset on the corded phone.

4. You can now speak to the person answering and tell them you are going to transfer a call. The
call will be transferred when you press
the corded phone.

on the cordless handset or replace the handset on

note:

If no one picks up the call you’re trying to transfer, you can take the call back on your phone by
pressing

or .

Make a conference call from the corded phone

It’s easy to hold a conference call between one external and two internal callers.

24

1. During your external call, press and hold
call number of the handset you want to transfer the call to e.g. 1 (to call cordless Handset 1).

2. To accept the call on the receiveing handset, press

3. Once the call has been received on the other handset that you’ve dialled, activate your
conference call by pressing and holding

4. You can put the external call on hold by pressing

5. The conference call will end when you put the handset back in its cradle.

until a short beep is heard, then enter the internal

.

for 2 seconds.

.

Making and receiving calls

Make a conference call from the cordless handset

1. During your external call, press or . Then enter the internal call number of the handset
you want to transfer the call to e.g. 0 (to call the corded phone).

2. To accept the call on the receiving device, lift the handset on the corded phone.

3. Once the call has been received on the other handset that you’ve dialled, activate your
conference call by pressing

briey.

4. The conference call will end when you press

.

Find handset

You can locate a missing handset or alert a handset user that they are wanted by causing the
handset to beep from the corded phone.

1. Press

2. Press any button on the handset to stop the handset(s) beeping.

on the corded phone. The handset(s) will beep.

Power failure – What to do

If your mains power fails, you can still use your corded phone to make and receive calls – though the
incoming call light will not work, your caller’s details will not be stored, and the display will only show
when you lift the handset.

You can still:

• View and dial numbers using your phonebook or the

• Dial out using Recall (Flash) and pause

• Adjusttheearpiecevolume

• Mute the microphone

, and keys

25

Using your menu – corded phone

Using your menu – corded phone

For information on your phonebook, please go to page 34.
For information on your answering machine, please go to page 67.

Priority/Default Setting

If you are the main user of this telephone you should change the settings in the menu so that they

arejustrightforyou.Thesesettingswillbememorisedautomaticallywheneveryouwishtomakeor

answer a call.
The user profile feature can be used by others in the household whose preferences for volume,

boost and equalizer will also be memorised and applied as indicated below.

User Proles

You can store 2 different user proles, each with different settings for the “Volume”, “Boost” and
“Equalizer” feature by naming it (Max 10 letters).

Entering a User Prole

26

1.1 Open your menu by pressing , then scroll using or until prole is located in the

centre of the screen then press .

1.2 Scroll using

screen then press

1.3 Scroll using

1.4 Enter a name (up to ten letters) and press

or until the profile number required is located in the middle of the

.

or until name is located in the middle of the screen then press .

.