Operating Instructions
PMR780 80 Channel UHF 2 Way
Citizen Band Radio
Keep this user guide for future reference. Always retain your
proof of purchase in case of warranty service and register your
product on line at: AUSTRALIA: www.oricom.com.au
Need Help?
If you need assistance setting up or using your Oricom product now or
in the future, call Oricom Support.
Australia 1300 889 785
www.oricom.com.au
Mon-Fri 8am – 6pm AEST
New Zealand 0800 67 42 66
www.oricom.co.nz
Mon-Fri 10am – 8pm NZST
Table of contents
Safety Information and Warnings ...................................4
Getting Started .............................................................. 9
Oricom PMR780 instructions........................................ 11
Operation ..................................................................... 12
Channel Frequency Table ............................................. 16
Customer Support ........................................................ 18
Express Warranty (Australia) ........................................ 19
Why has the ACMA increased the number of available UHF CB channels?
To provide additional channel capacity within the UHF CB Band the ACMA will over the next 5 years change the
majority of the current wideband 40 channel use to narrowband 80 channel use.
During this time wideband channel use will be gradually phased out as users upgrade their existing radio’s.
This means that the new Oricom narrowband radio you have purchased will have more channels than older
wideband radios. Some of these channels are locked and cannot be used, (see the attached channel chart for more
information).
When will this take place?
Early in 2011 new AS/NZS Standards came into effect allowing operators to use additional narrowband channels
and also use narrowband transmissions on some current wideband channels. This increased the number of
channels up to 80, 75 of which are useable voice channels.
What issues may users experience during the transition phase?
When a new narrowband radio receives a transmission from an older wideband radio the speech may sound loud
and distorted – simply adjust your radio volume for the best listening performance. When an older wideband radio
receives a signal from a new narrowband radio the speech may sound quieter - simply adjust your radio volume for
best listening performance. When operating a narrowband radio or Channel 41 - 80 interference is possible from
wideband radios transmitting on high power or on adjacent frequency.
The issues described above are not a fault of the radio but a consequence of mixed use of wideband and
narrowband radios.
It is expected that as older wideband radios are removed from service that this issue will be resolved. Most radios
in use will be narrowband eliminating this issue.
This information is current at time of printing. For further up to date information please visit www.acma.
gov.au
Oricom Connecting you now.
This unit complies with all relevant Australian and New Zealand approval
requirements AS/NZS 4365:2011 including radio communications
(Electromagnetic Radiation Human Exposure) standard 2003.
3
Safety Information and Warnings
Safety Information and Warnings
Information on Safe Operation
WARNING
Read This Information Before Using Your Oricom Radio.
The operation of your UHF radio in Australia and New
Zealand is subject to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen
Band Radio Stations) and in New Zealand by MED the
General User Radio License for Citizen Band Radio.
Radio Antenna
Do not use any radio that has a damaged antenna. If
a damaged antenna comes in contact with the skin, a
minor burn may result.
Unauthorized antennas, modifications, or attachments
could damage the radio and violate compliance. Do NOT
change or modify the antenna.
Do NOT hold the antenna when the radio is “IN USE.” Holding
the antenna reduces range and may cause bodily harm.
Safety and general use whilst in a vehicle
Check the State and Federal laws and regulations
regarding the use of two way radios in the area where
you drive, and always obey them.
For Vehicles tted with Air Bags
Do not place your radio in the area over an air bag or in
the air bag deployment area. Air bags inate with great
force. If a radio is placed in the air bag deployment area
and the air bag inates, the radio may be propelled with
great force and cause serious injury to the occupants of
the vehicle.
Read all these Safety Warnings before you install
batteries.
• Do not dispose of the batteries in a re as they may
explode.
• Exercise extreme care when handling batteries
in order not to short the battery with conducting
materials such as rings, bracelets and keys. The
battery or conduction material may overheat explode
and or cause burns.
4
WARNING
Safety Information and Warnings
• Never replace batteries in a potentially explosive
atmosphere (such as where gas is leaking) as contact
sparking may occur while installing or removing the
batteries and cause a re or an explosion.
• Do not modify, cut, disassemble, crush, bend,
puncture, heat or damage the batteries
• If batteries leak, do not let the battery liquid touch
skin or eyes. If this happens, immediately flush
the affected areas with water, and seek medical
assistance. Released electrolyte is corrosive and may
cause damage to the eyes and skin. It may be toxic if
swallowed.
• Do not immerse or expose the batteries to water or
other liquids.
• Never use damaged batteries as they may explode.
• Remove batteries when they are no longer able to
hold a charge and when the equipment will not be
used for an extended period of time.
Dispose of batteries according to local regulations,
never in your household rubbish.
WARNING:
Risk of explosion if battery is replaced by an incorrect
type.
Potentially Explosive Atmospheres
Turn your radio OFF when in any area with a potentially
explosive atmosphere. Sparks in such areas could
cause an explosion or fire resulting in injury or even
death.
NOTE: Areas with potentially explosive atmospheres
are often, but not always clearly marked. They include
fueling areas such as below deck on boats; fuel or
chemical transfer or storage facilities; areas where the
air contains chemicals or particles, such as grain, dust,
or metal powders; and any other area where you would
normally be advised to turn off your vehicle engine.
.
5
Safety Information and Warnings
Blasting Caps and Areas
WARNING
To avoid possible interference with blasting operations,
turn your radio OFF near electrical blasting caps or in a
“blasting area” or in areas posted: “Turn off the two way
radio.” Obey all signs and instructions.
Exposure to Radio Frequency Energy
Your Oricom two-way radio complies with Australian
Communications Authority Radio communications
(Electromagnetic Radiation-Human Exposure) Standard, 2003.
To assure optimal radio performance and make sure
human exposure to radio frequency electromagnetic
energy is within the guidelines set out in the above
standards always adhere to the following procedures.
Transmit and Receive Procedure
Your two-way radio contains a transmitter and
a receiver. To control your exposure and ensure
compliance with the general population/uncontrolled
environment exposure limits, always adhere to the
following procedure:
• Transmit no more than 50% of the time.
• To receive calls, release the PTT button.
• To transmit (talk), press the Push to Talk (PTT) button.
Transmitting 50% of the time, or less, is important
because the radio generates measurable RF energy
exposure only when transmitting (in terms of measuring
standards compliance).
Always hold the radio approximately 5cm in front of your
mouth with the antenna pointing away from your head.
6
WARNING
Safety Information and Warnings
Radio Operation and EME Exposure
Unauthorized antennas, modifications, or attachments
could damage the radio and violate compliance.
Do NOT hold the antenna when the radio is “IN USE.”
Holding the antenna reduces the effective range.
Do not use the radio if the antenna is damaged. If a
damaged antenna makes contact with your skin, a
minor burn can result.
If you wear a radio on your body when transmitting,
always fit the radio on the belt clip (supplied). Always
ensure the radio and it's antenna are at least 5cm from
your body when transmitting.
Electromagnetic Interference/Compatibility
Nearly every electronic device is susceptible to
electromagnetic interference (EMI). To avoid the
possibility of electromagnetic interference and/or
compatibility conicts, turn off your radio in any location
where posted notices instruct you to do so such as
health care facilities.
Aircraft
When instructed to do so, turn off your radio when
onboard an aircraft. Any use of a radio must be in
accordance with applicable regulations per airline crew
instructions.
7
Safety Information and Warnings
Medical Devices - Pacemakers
WARNING
The Advanced Medical Technology Association
recommends that a minimum separation of 6 inches
(15cm) be maintained between a handheld wireless
radio and a pacemaker. These recommendations
are consistent with the independent research by
and recommendations of the U.S. Food and Drug
Administration.
People with pacemakers should:
• ALWAYS keep the radio more than 15cm from their
pacemaker when the radio is turned ON.
• Not carry the radio in the breast pocket.
• Use the ear opposite the pacemaker to minimize the
potential for interference.
• Turn the radio OFF immediately if there is any reason
to suspect that interference is taking place.
Medical Devices - Hearing Aids
Some radios may interfere with some hearing aids.
In the event of such interference, you may want to
consult your hearing aid manufacturer to discuss
alternatives.
Other Medical Devices
If you use any other personal medical device, consult
the manufacturer of your device to determine if it is
adequately shielded from RF energy. Your physician may
be able to assist you in obtaining this information.
General warnings
Never use your radio outdoors during a thunderstorm.
Keep the radio out of reach of babies and young
children.
8
Installation
Getting Started
Removing the Belt Clip
Pull the belt clip latch away from the
radio.
While pulling the belt clip latch, push
up the belt clip as shown in Fig. 1.
Installing the Belt clip
Slide the belt clip into the slot as
shown in Fig. 2.
A “click” indicates the belt clip is
locked into position.
Installing the Batteries
Slide down the battery
compartment cover.
Insert the 3xAAA batteries
(not supplied). Position the
batteries according to the
polarity marking on the
battery compartment. See
Fig.3
Replace the battery cover.
See Fig. 4.
Belt clip latch
Figure 1
Figure 2
Figure 3
Figure 4
Notes:
• Useonlysametypeandmakeofbatteriesintheunit.
• Theradioshaveabuilt-inPowerSavermode(PS)formaximumbatterylife,
butwhennotinuse,turntheunitsOFFtosavebatterypower
• Removethebatteriesiftheunitswillnotbeusedforalongperiodoftime.
9
Getting Started
Low Battery Meter Indicator
The radio can detect the low battery level when the battery
voltage goes low. The battery icon will display the low
battery status as follows;
When battery voltage is low the empty battery symbol will
appear and continue to blink.
The battery icon will continue to blink until it totally drains
the battery voltage.
Power Saving Mode
Your radio has special circuitry designed to extend the life
of your battery. When the unit is not used for 4 seconds,
it will automatically switch low power mode. The Power
Saving feature does not affect the Radio's ability to receive
transmissions. When a signal is detected, it automatically
returns to full power mode.
Transmitting range
The talk range depends on the environment and terrain. The
radio can reach (up to about 3km) in wide open spaces, without
obstructions such as hills or buildings. Don’t try to use two radio
units which are less than 1.5m (5 feet) apart. Otherwise, you may
experience interference.
Talk range depends on the terrain. It will be affected by concrete
structures, heavy foliage and by operating radios indoors or in
vehicles.
Optimal Range
Outdoors
Flat, open areas
10
Medium Range
Outdoors
Buildings or trees
Also near residential
buildings
Minimal Range
Outdoors
Dense foliage or
mountains. Also inside
some buildings
Oricom PMR780 instructions
Oricom PMR780 2-Way CB Radio
Antenna
PTT (push to talk) button
- press and hold To transmit.
(Power)button
- press and hold to
Turn the PMR Unit ON
or OFF.
MENU button
- press to program The
PMR settings.
Speaker
LCD Screen
Channel Number. Changes from 1 to 80 as
selected by the user.
Displays when battery level goes low.
Displayed in channel selection mode.
Displayed in volume selection mode.
Displayed when transmitting a signal.
Displayed when receiving a signal.
LCD Screen
- Displays the current
Channel selection and
Other radio symbols.
CALL button
- press to send a ringing
Tone to other PMR units.
MIC (microphone)
(UP)/(DOWN)buttons
- press to change
channels, volume,
and to select settings
during programming.
11
Operation
Operation
Turning the Unit ON/OFF
To Turn ON;
a. Press and hold the
will be heard. The LCD screen will display Channel 12.
To switch OFF;
b. Press and hold the
will be heard and the LCD screen will turn blank.
Adjusting the Speaker volume
There are 8 volume levels, the current speaker volume level
is displayed on the LCD screen. To adjust the speaker
volume level, press the (UP) button to increase, or press the
(DOWN) button to decrease. The LCD screen will display
the speaker volume icon bars ascending or descending
respectively.
Changing Channels
The PMR780 has 80 available channels, to communicate with
other radio’s, you must have your radio tuned to the same channel.
a. Press the (Menu) button, the channel icon “1 ” on the
LCD screen will start blinking.
b. While the Channel icon is blinking, press the (UP) or
(DOWN) button to select the desired channel. The
channel changes from 1 to 80, or vice versa.
c. Press the
the display will return to standby mode or, if no action is
taken the display will return to standby mode after 3 to 4
seconds.
NOTE: When the radio is turned off and back on it will
always return to channel 12.
(Menu) button to confirm your settings
(Power) button. A “beep" sound
(Power) button. A “beep" sound
12
Operation
Transmitting and Receiving
The PMR780 transmission is simplex “one way-at-a-time.”
While you are speaking, you can not receive a transmission.
The PMR780 is an open-license band. Always identify
yourself when transmitting on the same channel.
IMPORTANT: Before transmitting on a UHF channel listen to ensure
it is not already in use.
Transmitting (sending speech)
The unit is continuously in the Receive mode when the unit is
turned ON and not transmitting. When a signal is received on the
current channel, “RX” icon will be displayed on the LCD screen.
a. Press and hold the PTT (Push to Talk) button to transmit
your voice. The transmit signal icon “TX” will display on
the LCD screen.
b. Hold the unit in a vertical position with the Mic
(Microphone) 5 cm away from the mouth. While holding
the PTT button, speak into the microphone in a normal
tone of voice.
c. Release the PTT button when you have finished
transmitting.
Important:
In order for other people to receive your transmission, they must
also be on the same channel that you are currently using. Refer to
the "Changing Channel" section for more information.
When the PTT and/or CALL buttons are continuously pressed, your
Radio cannot receive any transmissions.
Call-Ring tone
You can use the CALL button to send a tone to other users on the
same channel. To activate this feature;
a. With the PMR in normal mode, press and release the
CALL button. The unit will transmit a 2-second page
tone to the other unit/s set with the same channel within
transmitting range.
NOTE: This function is only possible every 60 seconds.
13
Operation
Roger Beep
This is a tone which is automatically transmitted whenever the PTT
button is released.
The Roger Beep is a tone which is automatically transmitted
whenever the PTT button is released. This alerts the
receiving party that you have ended the transmission, and
you are now in receive mode.
Duplex operation via Repeaters
This feature allows to use local repeater stations that are designed
to automatically re-transmit your broadcast over a large area thus
giving you increased range.
Repeaters stations are privately operated radio systems installed
throughout Australia.
For example, if you wish to access a repeater station in your area
which operates on channel 2 you only need to set the Duplex
access on this Channel.
So, if you are in the range of a local repeater which transmits on
channel 2, after setting your radio to allow access of the repeater
on that channel, you will select channel 2 as normal, but during
transmit operation your radio will automatically transmit to the
repeater on channel 32.
Turning on/off Duplex on channels
a. Select the required channel to suit the repeater station you
wish to access (Channels 1 – 8 and 41 – 48).
b. Press the Menu button twice, “RPT” icon will display
c. Press the UP or DOWN button to set the Duplex function to On
or Off.
d. Press the PTT button to conrm your setting.
e. The RPT icon will display to indicate that Duplex is set on that
channel.
14
Operation
Receive Channel 1 2 3 4 5* 6 7 8
Transmit channel 31 32 33 34 35* 36 37 38
Receive Channel 41 42 43 44 45 46 47 48
Transmit channel 71 72 73 74 75 76 77 78
* Channel 5 is emergency channel only
Channel 2
Channel 2
Channel 32
Repeater Station
Channel 32
15
Channel Frequency Table
EMC Technologies (NZ) Ltd
Test Report No 101127.1
Report date: 25
th
November 2010
6.2 Nominal Carrier
Table 1 Nominal Carrier Frequency
Channel Frequency Table
Radiocommunications (Citizen Band Radio Stations) Class
Licence 2002
No licence is required to own or operate this radio in Australia
and New Zealand. The Radiocommunications (Citizen Band Radio
Stations) Class Licence 2002 contains the technical parameters,
operating requirements, conditions of licence and relevant standards
for Citizen Band (CB) radios. CB radios must comply with the class
licence for their use to be authorised under the class licence.
UHF channels and frequencies
IMPORTANT NOTE: The operation of your UHF radio in Australia and
New Zealand is subject to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen Band Radio
Stations) and in New Zealand by MED the General User Radio
License for Citizen Band Radio.
Tx Rx
Channel
01* 476.4250 476.4250 21 476.9250 476.9250
02* 476.4500 476.4500 22† 476.9500 476.9500
03* 476.4750 476.4750 23† 476.9750 476.9750
04* 476.5000 476.5000 24 477.0000 477.0000
05* 476.5250 476.5250 25 477.0250 477.0250
06* 476.5500 476.5500 26 477.0500 477.0500
07* 476.5750 476.5750 27 477.0750 477.0750
08* 476.6000 476.6000 28 477.1000 477.1000
9 476.6250 476.6250 29 477.1250 477.1250
10 476.6500 476.6500 30 477.1500 477.1500
11 476.6750 476.6750 31* 477.1750 477.1750
Freq Freq Freq Freq
MHZ MHz MHz MHz
41* - 476.4375 61‡ — —
42* - 476.4625 62‡ — —
43* - 476.4875 63‡ — —
44* - 476.5125 64 477. 0125 477. 0125
45* - 476.5375 65 477. 0375 477. 0375
46* - 476.5625 66 477. 0625 477. 0625
47* - 476.5875 67 477. 0875 477. 0875
48* - 476.6125 68 477. 1125 477. 1125
49 476.637 5 476.6375 69 477.137 5 477.1375
50 476.662 5 476.6625 70 477.162 5 477.1625
Channel
Tx Rx
16
Channel Frequency Table
EMC Technologies (NZ) Ltd
Test Report No 101127.1
Report date: 25
th
November 2010
6.2 Nominal Carrier
Table 1 Nominal Carrier Frequency
Channel
Tx Rx
Channel
Tx Rx
Freq Freq Freq Freq
MHZ MHz MHz MHz
01* 476.4250 476.42 50 21 476.9250 476.92 50
41* - 476.4375 61‡ — —
02* 476.4500 476.45 00 22† 476.9500 476.9500
42* - 476.4625 62‡ — —
03* 476.4750 476.47 50 23† 476.9750 476.9750
43* - 476.4875 63‡ — —
04* 476.5000 476.50 00 24 477.0000 477.00 00
44* - 476.5125 64 477.0125 477.0125
05* 476.5250 476.52 50 25 477.0250 477.02 50
45* - 476.5375 65 477.0375 477.0375
06* 476.5500 476.55 00 26 477.0500 477.05 00
46* - 476.5625 66 477.0625 477.0625
07* 476.5750 476. 5750 27 477.0750 477.07 50
47* - 476.5875 67 477.0875 477.0875
08* 476.6000 476. 6000 28 477.1000 477.10 00
48* - 476.6125 68 477.1125 477.1125
9 476.6250 476.6250 29 477.1250 477.1250
49 476.6375 476.6375 69 477.1375 477.1375
10 476.6500 476.6500 30 477.1500 477.1500
50 476.6625 476.6625 70 477.1625 477.1625
11 476.6750 476.6750 3 1* 477. 1750 47 7.1750
51 476.6875 476.6875 71* 477.1 875 -
12 476.7000 476.7000 3 2* 477. 2000 477.2000
52 476.7125 476.7125 72* 477.2 125 -
13 476.7250 476.7250 3 3* 477. 2250 477.2250
53 476.7375 476.7375 73* 477.2 375 -
14 476.7500 476.7500 3 4* 477. 2500 477.2500
54 476.7625 476.7625 74* 477.2 625 -
15 476.7750 476.7750 3 5* 477. 2750 477.2750
55 476.7875 476.7875 75* 477.2 875 -
16 476.8000 476.8000 3 6* 477. 3000 477.3000
56 476.8125 476.8125 76* 477.3 125 -
17 476.8250 476.8250 3 7* 477. 3250 477.3250
57 476.8375 476.8375 77* 477.3 375 -
18 476.8500 476.8500 3 8* 477. 3500 477.3500
58 476.8625 476.8625 78* 477.3 625 -
19 476.8750 476.8750 39 477.3750 477.3750
20 476.9000 476.9000 40 477.4000 477.4000
* The primary use for these channels is repeater operation using 750 kHz
offset. Channels 1-8 and 41-48 inclusive are used for mobile reception
and channels 31-38 and 71-78 for mobile transmission. In addition, any
designated repeater channel may be used for simplex operation in areas
where it is not used for repeater operation.
† Speech telephony shall be inhibited on these channels.
‡ At the time of production Channels 61, 62 and 63 are guard channels and
are not available for use.
Channel 5 and 35 (paired for Duplex repeaters) are reserved as emergency
channels and should be used only in an emergency.
CTCSS and DCS will not operate on channels 5 and 35.
A list of currently authorised channels can be obtained from the ACMA
website in Australia and the MED website in New Zealand. Channel 11
is a calling channel generally used to call others and channel 40 is the
customary road vehicle channel.
Once contact is established on the calling channel, both stations should
move to another unused “SIMPLEX” channel to allow others to use the
calling channel.
Channels 22 and 23 are for Telemetry and Telecommand use, voice
communications are not allowed on these channels by law.
Channel 9 and above are the best choices for general use in Simplex mode.
59 476.8875 476.8875 79 477.3875 477.3875
60 476.9125 476.9125 80 477.4125 477.4125
17
Customer Support
Customer Support
If you have any problems setting up or using this product you will
nd useful tips and information in the Troubleshooting section of this
user guide as well as “Frequently Asked Questions” on our website
www.oricom.com.au.
If you have further questions about using the product after reviewing the
resources above or would like to purchase replacement parts or accessories please call our Customer Support Team. Our dedicated local support
team are more likely to be able to help you than the retailer where you
made your purchase.
Important
Please retain your purchase receipt and attach to the back page of this
user guide as you will need to produce this if warranty service is required.
Take a few moments to register your product online: www.oricom.com.au
18
Express Warranty (Australia)
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN
46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756,
herein after referred to as “Oricom”.
Oricom products come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure. Oricom warrants that
the product is free from defects in materials or workmanship during
the Express Warranty Period. This Express Warranty does not extend to
any product from which the serial number has been removed or was
purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or modifies any
condition, warranty, guarantee, implied term, right or remedy pursuant
to the Australian Consumer Law and which may not be so excluded,
restricted or modified. For such conditions, terms, guarantees and
warranties that cannot be excluded, restricted or modied, Oricom limits
the remedies available to extent permitted in the relevant legislation.
The Express Warranty Period will be 3 years from the date of purchase
of the product evidenced by your dated sales receipt. You are required to
provide proof of purchase as a condition of receiving Express Warranty
services.
You are entitled to a replacement product or repair of the product at
our discretion according to the terms and conditions of this document
if your product is found to be faulty within the Express Warranty Period.
This Express Warranty extends to the original purchaser only and is not
transferable.
Products distributed by Oricom are manufactured using new materials
or new and used materials equivalent to new in performance and
reliability. Spare parts may be new or equivalent to new. Spare parts are
warranted to be free from defects in material or workmanship for thirty
19
Express Warranty (Australia)
(30) days or for the remainder of the Express Warranty Period of the
Oricom branded product in which they are installed, whichever is longer.
During the Express Warranty Period, Oricom will where possible repair
and if not replace the faulty product or part thereof. All component parts
removed under this Express Warranty become the property of Oricom.
In the unlikely event that your Oricom product has a recurring failure,
Oricom may always, subject to the Competition and Consumer Act
2010, at its discretion, elect to provide you with a replacement product
of its choosing that is at least equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
1. Failure by you to adhere to the warnings and follow the instructions
set out in this user guide for the proper installation and use of the
product;
2. Wilful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to
power failure, lightning or over voltage; or
4. Modication to the product or services carried out on the product by
anyone other than Oricom or Oricom’s authorised service provider.
20
Express Warranty (Australia)
How to make a claim under your Express Warranty in
Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300 889 785 or
support@oricom.com.au.
• A Customer Support Team member will verify after troubleshooting
with you if your product qualies under warranty. If so, they will give
you a Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair
Notice (if necessary), together with instructions on how to return the
goods for warranty service.
Please note that if a Customer Support Team member advises that
your product does not qualify for return, this warranty does not apply to
your product. Products that are authorised to be returned to Oricom in
Australia must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by
you in returning any faulty product to us. You must arrange and pay any
expens- es incurred (including postage, delivery, freight, transportation
or insurance of the product) to return the faulty product to us, however,
we will arrange delivery of the repaired or replaced faulty product to you.
21
Express Warranty (Australia)
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss
of any user-generated data (such as stored telephone numbers, text
messages and contact information). Please ensure that you have made
a copy of any data saved on your goods before sending for repair.
Please also be aware that goods presented for repair may be replaced
by refurbished goods or parts of the same type rather than being
repaired.
22
Contact details for Oricom support and warranty claims in Australia
Oricom International Pty Ltd
Locked Bag 658
South Windsor, NSW 2756
Australia
Email: support@oricom.com.au
Phone: 1300 889 785 or (02) 4574 8888
(Monday to Friday 8am to 6pm AEST)
Web: www.oricom.com.au
Fax: (02) 4574 8898
Contact details for Oricom support and warranty claims in New Zealand
Email: support@oricom.co.nz
Phone: 0800 674 266
(Monday to Friday 10am to 8pm NZST)
Web: www.oricom.co.nz
Ref: 01082016
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