Oricom eco50 User Manual

Oricom eco50 Series

DECT Digital Cordless Phone

USER GUIDE

Keep this user guide for future reference.

TABLE OF CONTENTS

WARNINGS AND SAFETY INFORMATION 1

GETTING STARTED

BASIC OpERATION

CALLER ID OpERATION

LNR FuNCTION (LAST NuMBER REDIAL)

phONEBOOk

CORDLESS hANDSET OpERATION

AppENDIx

CuSTOMER SuppORT

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2

6

11

12

13

16

WARNINGS AND SAFETY INFORMATION

1

IMPORTANT

• Avoid exposure of this telephone to moisture or liquid.

• To prevent electric shock, do not open the handset or
base cabinet.

• Avoid metallic contact (e.g. metal clips, keys) between
the battery contacts and charging conductors.

• There is a slight chance that the telephone could be
damaged by an electrical storm. It is recommended
that users unplug the phone from the mains supply
and telephone socket during a storm.

• Do not use the handset in an explosive hazard area
such as where there is gas leaking.

• Follow the local regulations regarding the disposal of
your packing materials, exhausted batteries and used
phone. Wherever possible, recycle those materials.

• We advise that this phone should not be used near
intensive care medical equipment or by persons with
pacemakers.

• Clean with a dry, soft, lint-free cloth. Never use cleaning
agents, particularly aggressive solvents.

• Because the phone works by sending radio signals
be twe en b ase station and han dset, weare rs of
hearing aids may experience interference in the form
of a humming noise.

• Your phone can interfere with electrical equipment
such as answering machines, TV and radio sets,
clock radios and computers if placed too close. It is

recommended that you position the base unit at least
one metre from such appliances.

• Th is telepho ne comp lies wi th applica ble safety
requirements for exposure to radio waves (EMR).
The mean power of this telephone does not exceed
20mW limit at which point testing is required.

• The earpiece of the handset may attract small metal
objects such as staples and pins. Care should be
taken when placing the handset near these items.

• This telephone is not designed for making emergency
telephone calls when the mains power fails.

• Always have a corded phone available to be able to
make and receive calls to emergency services if the
mains power fails.

• Do not use your telephone during an electrical storm
thunderstorm as it is possible to get an electric shock.

• Refer to information contained in White pages directory.

• This phone is designed for connection to a PSTN
telephone line or an analogue extension port of a
PBX system. If you connect this device to a digital
extension of a PBX, damage may result to the PBX.

CAUTION

Use only the mains adaptors supplied with this product.

!

Incorrect adaptor polarity or voltage can seriously
damage the unit.

Adaptor for base unit and charger:
Input: 100~240VAC 50Hz/60Hz 100mA Output: 6.5VDC 200mA

2

GETTING STARTED

Installation and Charger

1. Connect the mains adaptor (supplied)
to the socket on the back of the base
unit and to the wall mains supply.

2. Connect the telephone cord to the
phone socket on the back of the base
unit and into the wall phone socket.

3. Inser t 2 rechargeable Ni-MH AAA
batteries (included), observing the
correct polarity, into the battery compartment on the
handset. Slide the battery door firmly into place.

4. Place the handset on the charging cradle and charge
the batteries for a full 15 hours before using it for the
first time.

Note:

It may take some time for the cordless handset to power
up, and it may get warm during initial charge. This is
normal.

Tip!

It is good practice to put the cordless handset on the
charging cradle when it is not in use to ensure that the
handset is always fully charged.

WARNING

DO NOT USE STANDARD/ALKALINE BATTERIES IN

!

THIS PRODUCT, AS THERE IS A RISK OF EXPLOSION
AND/OR INJURY. USE ONLY NI-MH RECHARGEABLE
BATTERIES AS SPEC IFIED IN THIS USER GUID E.
CONTACT ORICOM FOR REPLACEMENT BATTERIES.

RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE.

Never use non-rechargeable batteries. Use recommended
type supplied with this product.

• Never use alkaline or lithium batteries.

• Do not dispose of the batteries in a fire, as they can
explode.

• Do no t o p en o r mu t ila t e th e batt e r y. Re lea s e d
electrolyte is corrosive and can cause damage to the
eyes or skin. It can be toxic if swallowed.

• Avoid contact with metal objects when handling the
battery. These objects could shor t out the batteries or
cause the conductor to overheat resulting in burns.

• Do not attempt to recharge the battery cell by heating
it. Sudden release of batter y electrolyte can cause
burns or irritation to the eyes or skin.

• Observe the proper polarity, or direction, of any battery.
Reverse insertio n of the batt er y cell can r esult in
leakage or explosion.

• Remove the batteries if you do not plan to use the
product for several months at a time.

• Follow the local regulations regarding the disposal of
your packing materials, exhausted batteries and used
phone. Wherever possible, recycle those materials.

3GETTING STARTED

Pack contents

Depending on the model you have purchased this pack
should contain the following items:

If any of these are missing, please contact Oricom directly.

eco50-1 eco50-2

Base units 1 1

Cordless handsets 1 2

Charging cradle and power adaptor 0 1

Power adaptors 1 1

Line cord 1 1

User guide 1 1

Handset Rechargeable AAA
Ni-MH Batteries (1.2V 500mAh)

2 4

Purchasing additional handsets

You may expand your eco50 by adding more handsets
(eco5050WH). These can be purchased separately from
the retailer where you purchased the product, or directly
from Oricom (Australia). The eco50 can accommodate a
total of 5 cordless handsets.

Important:
Do YoU HaVE BroaDBanD/aDSL?

If you do, you must connect an in line filter (not supplied) between
the telephone socket and your eco50 base to ensure that your
broadband and eco50 will work properly. If you do not install the filter
you will experience interference on the eco50 and your Broadband
may suffer dropouts. Please refer to the user guide of the in line filter
for installation.

4

GETTING STARTED

Your cordless handset

1

3 6
4

8

9

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7

11

12

1 Talk

2 Left / Recall / Dial mode

3 Handsfree

4 Phonebook

5 Right / CID (Caller ID)

6 Intercom

7 Delete / Mute

8 Numeric keys

/ Ringer Off (On)

9

*

10 Ringer Melody / Ringer Volume / Receiver Volume

11 # / Keypad lock

12 LNR (Last Number Redial) / Pause /Long (Short)

flash

Understanding the cordless handset display

5GETTING STARTED

Left Arrow / Phonebook records are being
reviewed

Battery level (3 bars fully charged)

Ringer is turned off

Speakerphone on

Keypad lock

Connected to telephone line

Flashes when there is an incoming call
X appears: microphone muted

Caller display

Antenna in range / out of range

Intercom call to another handset

Right Arrow / Message waiting

6

BASIC OpERATION

During standby

Note:

If the power is not connected to the base unit.
The cordless handset CANNOT operate.

Cordless handset's LCD display

HANDSET 1 : Handset number
: Current battery level
: A const ant s ignal icon indic ates t he

cordless handset is linked to the base unit.
When signal icon is flashing the handset
needs to be re-registered.

Note:

The signal icon will also flash if the handset is out of range.

Answering an incoming call

When there is an incoming call, the phone rings and flashes
on the display. If a CID record is received, flashes and the
caller information is displayed.

1. Press [

2. Press [

] key to answer the call.
] key again to end the call.

Making an external call

Normal dialling

1. Press [ ] key.

2. Enter a telephone number. If you enter more than 12
digits, you only see the last 12 digits on the display.

3. Press [

Pre-dialling

1. Enter a telephone number.

2. When necessary, press [

3. Press [

4. Press [

] key to end the call.

] to erase the digit individually.
] key to dial.
] key to end the call.

7BASIC OpERATION

Mute feature

Place a call on hold so that the caller will NOT be able to
hear you but you can still hear the caller.

During talking mode,

1. Press [
shown on the display.

2. Press [

] key on the handset to mute the call, is

] key again to resume the call.

Handset range

Your eco50 handset has a range of up to 300 metres
outdoors and up to 50 metres indoors, in ideal conditions.

If you carry the handset too far away from the base, you
may go out of communication range and the antenna icon
will flash on the display.

If you are already on a call and move out of range, the call
quality will degrade as the range limit is reached and the
call may be disconnected. You will need to move closer
to the base to be able to continue the call and make any
further calls.

Checking the signal strength

The signal icon displays the link status between your
handset and the base unit. A steady icon means your
handset and the base unit are linked. A flashing icon
means your handset and the base unit are not linked.

If you move too far away from the base unit while you are
on the phone, you will hear warning tones notifying you that
your handset is almost out of range – lost link. Take your
handset closer to the base unit or your call may be cut off
shortly after the warning

Note:

If your handset has lost the link with the base, you will not
be able to make or receive calls. You will also not be able
to carry out many of the phone functions and features.

Important notE:

Em ergen cy Call . This tel ephon e is not d es ign ed for m aking
emergency telephone calls when t he power fails. A lternative
arrangements should be made for access to emergency services.

8

BASIC OpERATION

Recall selection

You can use the Recall button on your telephone when using
your network operator's services such as call waiting etc.
A subscription may apply for these services. Contact your
network operator for more information. If this is not working
correctly, change the setting using the instruction below:

Selecting recall duration:

1. Press and hold [

2. The display will show “L” or “S”

(L: New Zealand ; S: Australia).

] for 3 seconds.

Handsfree mode

During talking or standby mode,

1. Press [

2. Press [

] key to switch to speakerphone mode.
] key again to cancel this feature.

Volume adjustment

During standby mode adjust the handset ringer volume.

1. Press [

2. Press [
volume level, there are 5 volume levels and Volume off
for selection.

During handset talking mode adjust the handset receiver
volume.

Press [ ] key repeatedly to adjust the handset volume
level (5 volume levels).

] key.

R/ ] or [ \ ] key to adjust the handset

9CALLER ID OpERATION

45748888

If you subscribe to your telephone operators service
(charges may apply), numbers of the incoming calls will be
displayed on the screen and stored in the call log (please
consult your telephone service provider for details).

The eco50 series can store the last 20 calls including: the
record number, date/time, and phone number (up to 24
digits for the cordless handset).

When you have new/unanswered calls, flashes on the
cordless handset. If a call has been answered, then the call
is set to old call.

Call waiting (Australia only)

You can use the recall function to answer a second call
while you are on the phone. However this service needs to
be turned on. For example, to turn on Telstra’s Call Waiting
service:

1. Press [
then press [ ] [4] [3] [#].

2. You will hear a service tone then press [

Take two different calls at the same time

During a call, you will hear two loud beeps periodically to
notify you of another incoming call. If you wish to answer
this call,

] on the cordless handset to wait for dial tone

] again.

1. Press [ R/ ] key. You will hear a dial tone.

2. Press [
the second caller.

3. Repeat steps 1-2 to swap between the two callers.

2 ] to put the current call on hold and talk with

Review Caller ID records

During standby mode,

1. Press [
will appear on the display.

If the list is empty, “NO” is shown on the display.

2. Press [

3. Press [
Press [ R/ ] key to view the next call.

Only when the network sends the time/date together with
the telephone number! On some networks with caller ID,
time and date will not be displayed.

\ ] key to display the latest call. The following

] key to view the data and time of the CID.

\ ] key to view to the previous call.

10

45748888

_

CALLER ID OpERATION

Store a CID number

You can save a CID record into the Phonebook/Direct
memory provided that it contains a valid phone number and
the Phonebook/Direct memory is not full.

While you are viewing the CID record that you wish to save,

1. Press and hold [
following will appear on the display.

2. The space after the last digit of the CID will blink, and
press the numeric keys to edit the CID number and then
press [ ] key to confirm.

3. Press the numeric keys to edit the memory location
(0-9) where you want to store the number. If you made a
mistake, press [ ] key to edit it.

4. Press [
mode.

The record is now saved into the phonebook. Then it goes
back to the call log.

] key again to confirm and go back to standby

] key for about 2 seconds. The

Delete CID record(s)

While you are viewing the CID record that you wish to
delete,

Press and hold [ ] key for about 3 seconds.

Note:

If there are no more CID records, a message “NO” is
displayed.

Calling a number from the CID records

When you are viewing the CID records,

1. Press [

2. Press [

\ ] or [ R/ ] key to scroll to desired number.

] key. The number will be dialled automatically.

11LNR FuNCTION (LAST NuMBER REDIAL)

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_

Redial the last number

Your cordless handset stores the last 3 external numbers
dialled, up to 24 digits per number. If the number exceeds
24 digits, the last 24 digits will be stored to memory.

During standby mode,

1. Press [

2. When necessary, press [
selected your desired number.

3. Press [

Or

1. Press [

2. Press [

] key.

] key again until you have

] key to dial.

] key.

] key to redial the last number.

Store the last number dialled

While you are viewing a previously dialled number that you
wish to save,

1. Press and hold [
following will appear on the display.

] key for about 2 seconds. The

2. The space after the last digit of the Redial number will
blink, and you can press numeric keys to edit the Redial

number. Then press [ ] key to confirm.

3. Press the numeric keys to edit the memory location
(0-9) where you want to store the number. If you made a
mistake, press [ ] key to edit it.

4. Press [
mode.

The record is now saved into the phonebook. Then it goes
back to the call log.

] key again to confirm and go back to standby

Delete last number dialled

While you are viewing a previously dialled number that you
wish to delete,

Press and hold [ ] key for about 3 seconds.

Note:

If there are no more LNR records, a message “NO” is
displayed.

12

245748888

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phONEBOOk

Add new records

You can store up to 10 phonebook records in each handset.
Each record can contain up to 24 digits per number.

During standby mode,

1. Press and hold [
the display.

2. Press the numeric keys to enter the telephone number.
If you made a mistake, press [ ] key to edit it. Press
and hold [ ] key to delete the entire number.

3. Press [

4. Press the numeric keys to enter the memory location
(0-9) where you want to store the number.

5. You will hear a confirmation beep.

The record is now saved into the Phonebook. Then it goes
back to standby mode. Repeat step 1 to 5 to add another
record.

] key to confirm.

] key until the icon appears on

Review / Edit / Dial stored Phonebook
records

During standby mode,

1. Press [

2. Press the numeric keys to view the stored records.

3. Press [

While you are viewing the record that you wish to edit,

1. Press and hold [
the display. The space after the last digit will blink.

2. Press [ ] key to erase the last digit, or press and hold
[ ] key to erase the entire digits.

3. Press [

] key. The following will appear on the display.

] key to dial the number.

] key. The following will appear on

] key to confirm.

13CORDLESS hANDSET OpERATION

Voicemail indication – network service

Note:

Volcemail Indication Service. Requires subscription with
your netwok service provider.

Voicemail indication is a visual voicemail aler t. On this
phone, you will see an envelope icon when there is a
voicemail waiting in your service providers mailbox.

Retrieving voicemail(s)

To retrieve your voicemail(s), consult your service provider.

Clearing the voicemail indicator

After checking your voicemail(s), the voicemail indicator

will be cleared automatically after receiving a signal
from the network. You can clear the voicemail indicator
manually if it fails to reset.

1. Remove the batteries of the handset unit. Wait for 30

seconds. Insert batteries again, the voicemail indicator
will be cleared.

Handset ringer adjustment

Handset ringer melody

During standby mode,

1. Press and hold [

2. Press [
(1 to 9 for adjustment).

3. Press [

R/ ] or [ \ ] key to select the melody option

] key to confirm.

] key.

Handset ringer volume

During standby mode,

1. Press [

2. Press [

There are 5 levels for adjustment: 1 (lowest) to 5 (highest)

and Volume off (the [ ] icon will be shown on the
display).

3. Press [

] key. Display shows the current volume level.

R/ ] or [ \ ] key to select the volume level.

] key again to confirm.

Handset ringer On / Off

During standby mode, press and hold [ ] key to switch
between ringer On/Off.

appears whenever the ringer is Off.

Note:

There is no ringer on the base unit.

14

CORDLESS hANDSET OpERATION

Multi-handset Operation

Your eco50 series phone can have up to 5 handsets
registered to the base unit. Each handset has its own number
HS-1, HS-2, HS-3, HS-4 and HS-5, shown on the left-hand
side of the display. With 2 or more handsets you can:

• Make intercom calls while on an external call

• Switch between an external call and intercom call

• Transfer an external call from one handset to another

• Set a 3-way conference call between yourself, an
external call and intercom call

Note:

• A maximum of 1x external call and 2x intercom calls can

take place at the same time.

• If you make an external call + another handset is on line

= result in a busy tone.

• You can make an intercom call when the other handset is

in progress.

Call transfer between cordless handsets

During external call,

1. Press [ INT ] key. The following will appear on the display.

2. Key the handset number (1, 2, 3, or 4) you wish to
transfer.

3. Press [
standby mode.

] key to exit Intercom mode and return to

Conference calls

This function allows 3 parties (yourself + external call +
intercom call ) to be connected at the same time.

During external call,

1. Press [ INT ] key. The following will appear on the display.

2. Key the handset number (1, 2, 3, or 4) you wish to invite
to the conference.

3. Then you can have an intercom call with HS-x.

4. At this moment, you can press and hold [INT] key for 3
seconds to go to 3-way conference call.

Cordless handset keypad lock

During standby mode,

1. Press and hold [

2. To release keypad lock, press and hold [
seconds.

] key to lock the keypad.

] key for 3

15CORDLESS hANDSET OpERATION

Note:

When the keypad is locked, [ ] key and [ INT ] key can
be used to answer an external or intercom call.

Registration

Register new handsets on the eco50 base

The handsets which come in the same pack are already
registered to the base. If you buy new handsets. You need
to register them before use.

1. Charge the batteries (for 15 hours).

2. Register the handset (to the base unit).

Each base can register up to 5 handsets.

During standby mode,

1. Press and hold the [
the [ ] and [ ] icons flash, then press and hold the
[ ] key for 3 seconds. The following will appear on
the display.

\ ] key for 3 seconds until both

3. Enter the base pin code (0000). If the pin is wrong, the
handset will restart searching for the base.

4. When the handset is registered, it will show “
followed by the handset number.

Note:

If the base is full and cannot add any more handsets, you
will hear a tone. See the next section to remove a handset.

HS”

Remove handsets

During standby mode,

1. Press and hold the [
and hold the [ ] key for 3 seconds.

2. Enter the default value 0000. If the pin is wrong, the
handset will go back to standby.

3. Press the numeric keys (1-4) to enter the handset number
you want to remove.

4. The unit will go back to standby if the r emoval is
successful.

Note:

You can only remove other handsets in your system but
you are not able to remove the handset you are using.

\ ] key for 3 seconds, then press

2. Press 1 and the handset begins to search for the base.

16

AppENDIx

Troubleshooting

Problem Possible cause(s) Solution(s)

No dial tone on the
cordless handset.

Antenna symbol is
flashing.

No beep when the
cordless handset is
placed on the charger.

Handset charged for 24
hours but Battery icon
remains empty.

1. The base unit is not properly connected.

2. Too far from the base unit.

3. Battery charge is low.

4. Incorrect battery polarity.

5. Re-register handset.

1. The handset is not registered. If the handset
is unregistered, it displays UNREGISTERED.

2. The handset is out of range.

3. The product is not properly connected.

1. The handset is not placed properly on the
charger.

2. Charging contacts are dirty.

3. No power connection to base unit.

4. The handset’s power is turned off.

1. Handset battery is defective or faulty.

2. Handset is not placed properly on the
charger.

3. Battery installed incorrectly.

4. The product is not properly connected.

1. Check CONNECTION to power and telephone line.

2. Move handset CLOSER to base unit.

3. CHARGE battery.

4. RE-INSERT batteries and check + and

5. Handset not registered.

1. REGISTER the handset.

2. Move CLOSER to the base unit.

3. Check power CONNECTION to the base.

1. Lift handset off the charger carefully and REPOSITION
correctly.

2. CLEAN charging contacts with a clean and dry cloth.

3. Check power CONNECTION to the base.

4. CHECK batteries.

1. REPLACE with new AAA rechargeable Ni-MH
batteries.

2. CHECK to make sure the battery icon is scrolling.

3. RE-INSERT batteries and check + and

4.Check power CONNECTION to the base.

.

.

Problem Possible cause(s) Solution(s)

17AppENDIx

No symbol on the
display.

Bad audio quality
(crackles,echo, etc.).

Caller ID does not work. Service not activated. Check your SUBSCRIPTION with the SERVICE provider.

Phone does not ring
when a call comes in.

Keypad does not work. Keypad may be locked. UNLOCK the keypad.

Busy tone + in use light
on.

Can’t transfer a call. 1. Handset is busy.

Handset registration
fails continuously.

1. Battery is empty.

2. The product is not properly connected.

1. Interference from nearby electrical appliance.

2. Base unit is installed in a room with thick
walls.

3. The handset is too far from the base unit.

4. If you have Broadband/ADSL you need a in
line filter (not supplied).

1. The ringer is off.

2. Too many phones are sharing the same
phone line.

3. Base unit not plugged in.

1. Other handset may still be connected.

2. Check power supply connection.

2. Handset is out of range.

3. Wrong handset number.

The base memory may be full. Delete un-used handset and try again.

1. CHARGE battery.

2. Make sure your product is properly PLUGGED-IN.

1. Try a different connection point, one that is away from
other electrical appliances.

2. Install the base unit in a DIFFERENT room OR use
EXTENSION leads.

3. Move CLOSER to the base unit.

4. Ensure a in-line ADSL filter is installed on all phone
sockets between wall plate and your phone.

1. Turn ON the ringer.

2. Disconnect some of the phones from the phone line.

3. Check base unit CONNECTIONS.

1. Check ALL handsets and END all calls.

2. Check CONNECTIONS to wall and base.

1. Check ALL handsets and END all calls.

2. Move handset CLOSER to base unit.

3. Check HANDSET NUMBER.

18

Problem Possible cause(s) Solution(s)

AppENDIx

Cannot make/answer a
2nd call

Note:

If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing batteries
from handset/s. Reconnect after 15 minutes.

Alternatively please contact Customer Service on 1300 889 785.

2nd call service can be activated. Check with your service provider. Check the recall

selection is correct.

Product Specifications

Phone – Oricom eco50 Specifications

Frequency range 1.88-1.897 GHz (bandwidth=20MHz)

Channel bandwidth 1.728 MH

Operating range Up to 300m outdoors, up to 50m indoors

Standby time Up to 100 hours

Talk time Up to 10 hours

Temperature time Operating 0ºC to 40ºC

Storage -20ºC to 60ºC

Compatibility Only GAP compatible DECT phones

Multiple handset capability Up to 5 handsets per base

Multiple bases Up to 4 bases per handset

Ringer melodies 5 polytones + 4 monotones only

Included Accessories

19AppENDIx

Battery charge time 15 hours

Rechargeable batteries AAA Ni-MH 1.2V 500mAh

Mains power supply for base unit and charger Input: 100~240VAC 50Hz/60Hz 100mA; Output: 6.5VDC, 200mA

20

AppENDIx

Warranty Information (Australia)

(a) Warranty

Oricom warrants that the product is free from defects in

materials and workmanship for a period of 12 months
effective from the date of purchase. This warranty in
no way affects your statutory warranty under the Trade
Practices Act 1974 or any other similar legislation. It is
important that you read the Warranty Card as it contains
full and additional details of the warranty, limitation
of warranty and conditions for receiving the warranty
services during the warranty period. The Warranty
Card is located in the package. If you cannot locate the
Warranty Card, please contact our Customer Support
Service on 1300 889 785.

(b) Exclusion and limitation of liability.

Oricom will not be in breach of a warranty or condition

expressly stated in this User Guide or the Warranty
Card or implied by the Trade Practices Act and excludes
any liability arising under any statutory or common law
for damages or any other remedy if the damage occurs
as a result of:

(i) failure by you to follow the instructions in the User

Guide for the installation and proper functioning of
the product;

(ii) negligence on your part or misuse by you of the

product;

(iii) any un-controlled external cause to the phone not

functioning including but not limited to electricity
failure, lighting, over voltage;

(iv) non adherence by you to the warnings in the User

Guide and the User Guide generally;

(v) modification to the product or services carried out

to the product by anyone other than Oricom or on
Oricom’s behalf.

Oricom will not be liable for consequential losses including
loss of profits arising from a cause of action in contract, tort
or any other statutory or common law (except where a statute
or any law prohibits this exclusion). The warranty does not
extend to damage caused by misuse, negligence, excessive
voltage, faults on the telephone line or lightning. This warranty
in no way affects your statutory rights. Full details of the
warranty are contained in the enclosed warranty card.

21CuSTOMER SuppORT

If you feel this product is not working correctly please
consult the user guide and ensure that you are using the
product in accordance with the instructions. Remove all
extra telephone equipment and connect only this telephone
directly to the telephone socket. If the fault is still present,
connect another telephone (if available) to the telephone
socket. The results will show you whether the fault lies with
this unit or with the telephone line.

If the product is working correctly the fault is on the
telephone line. Please contact your network operator for
assistance.

To order spare parts additional handsets, replacement
batteries and in case of any technical issues you may have
with this product please consult our website for further
information or send us an email for a prompt response to
your enquiry.

In the unlikely event of a fault developing, please contact us
for assistance. If the product is then found to be faulty you
will be asked to return it directly to us with a copy of the
purchase receipt.

Australia

Oricom International Pty Ltd

Locked Bag 658

South Windsor, NSW 2756

New Zealand

Atlas Gentech (NZ) Limited

Private Bag 14927

Panmure, Auckland

Customer Support

Email: [e-mail]

Web: www.oricom.com.au

Phone: [phone]

Fax: [phone]

Customer Support

Email: [e-mail]

Web: www.atlasgentech.co.nz

Phone: [phone] (Toll Call)

Fax: [phone]