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Operating Instructions
DTX4300 80 Channel UHF Citizen Band Radio
Keep this user guide for future reference. Always retain your proof of purchase in case of
Warranty service and register your product on line at:
AUSTRALIA: www.oricom.com.au NEW ZEALAND: www.oricom.co.nz
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Why has the ACMA increased the number of available UHF CB channels?
To provide additional channel capacity within the UHF CB Band the ACMA will over the next 5 years change the
majority of the current wideband 40 channel use to narrowband 80 channel use.
During this time wideband channel use will be gradually phased out as users upgrade their existing radio’s.
This means that the new Oricom narrowband radio you have purchased will have more channels than older wideband
radios. Some of these channels are locked and cannot be used, (see the attached channel chart for more information).
When did this take place?
Early in 2011 new AS/NZS Standards came into effect allowing operators to use additional narrowband channels and
also use narrowband transmissions on some current wideband channels. This increased the number of channels up
to 80, 75 of which are useable voice channels.
What issues may users experience during the transition phase?
When a new narrowband radio receives a transmission from an older wideband radio the speech may sound loud
and distorted – simply adjust your radio volume for the best listening performance. When an older wideband radio
receives a signal from a new narrowband radio the speech may sound quieter - simply adjust your radio volume for
best listening performance. When operating a narrowband radio or Channel 41 - 80 interference is possible from
wideband radios transmitting on high power or on adjacent frequency.
The issues described above are not a fault of the radio but a consequence of mixed use of wideband and narrowband
radios.
It is expected that as older wideband radios are removed from service that this issue will be resolved. Most radios in
use will be narrowband eliminating this issue.
This information is current at time of printing. For further up to date information please visit
www.acma.gov.au
This unit complies with all relevant Australian
and New Zealand approval requirements
AS/NZS 4365:2011
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Table of contents
Table of contents ..........................................................................3
Controls and Indicators ................................................................. 4
Important information ...................................................................7
Installation of your Oricom Radio...................................................8
Operations .................................................................................. 10
UHF CB channels and frequencies ..............................................23
Customer Support ....................................................................... 26
Express Warranty (Australia) .......................................................27
Need Help?
If you need assistance setting up or using your Oricom product now or in
the future, call Oricom Support.
Australia 1300 889 785 or (02) 4574 8888
www.oricom.com.au
Mon-Fri 8am – 6pm AEST
New Zealand 0800 67 42 66
www.oricom.co.nz
Mon-Fri 10am – 8pm NZST
3
Page 4
Controls and Indicators
Controls and Indicators
Front View
2
1
3
1. Microphone connector
2. Open Scan/Priority Scan
3. Memory Scan/Group Tone Scan
4. Memory recall/Memory write
5. Remove memory/Menu
6. Volume/Channel/Squelch
7. LCD display
4
5 67
4
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Rear View
1. Antenna Connection
2. Power supply connection
3. 3.5mm external jack for optional 8 ohm speaker
Controls and Indicators
2
1 3
Microphone
1. Push to talk
2. Volume/Channel/SQ down
3. Mode On/off switch
4. Volume/Channel/SQ up
3
2
1
4
5
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Controls and Indicators
1 2435
789
6
LCD Icons & Indicators
1. Channel display 6. Priority
2. CTCSS or DCS on 7. Memory Group number
3. Duplex On 8. Memory Group I II or III
4. Channel busy indicator 9. Status display
5. Signal strength & TX
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Important information
Please read before installing or operating your
Oricom Radio
The operation of your UHF radio in Australia and New Zealand is subject
to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen Band Radio
Stations) and in New Zealand by MED the General User Radio License
for Citizen Band Radio.
Safety Information and Warnings
Potentially Explosive Atmospheres
WARNING
Turn your radio OFF when in any area with a potentially
explosive atmosphere. Sparks in such areas could cause an
explosion or re resulting in injury or even death.
NOTE: Areas with potentially explosive atmospheres are often,
but not always clearly marked. They include fueling areas such
as below deck on boats; fuel or chemical transfer or storage
facilities; areas where the air contains chemicals or particles,
such as grain, dust, or metal powders; and any other area where
you would normally be advised to turn off your vehicle engine.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn
your radio OFF near electrical blasting caps or in a "blasting
area" or in areas posted: "Turn off two way radios." Obey all
signs and instructions.
Electromagnetic Interference/Compatibility
Nearly every electronic device is susceptible to electromagnetic
interference (EMI). To avoid the possibility of electromagnetic
interference and/or compatibility conicts, turn off your radio
in any location where posted notices instruct you to do so such
as health care facilities.
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Installation of your Oricom Radio
When installing your radio in your vehicle, check that
CAUTION
during installation you do not damage any wiring or vehicle
components that may be hidden around the mounting position.
Ensure the installation does not interfere with the operation of
the vehicle and meets all regulatory and safety retirements for
accessories tted to your vehicle.
For optimum performance your radio needs to be installed
correctly. If you are unsure about how to install your radio, we
suggest you have your radio professionally installed by a UHF
specialist or Auto electrician. When installing the radio, avoid
mounting it close to heaters or air conditioners. Never press
the PTT or CALL button before connecting the antenna to the
radio.
Wiring Methods
There are two possible wiring congurations for connecting to the
Vehicles power supply.
A. Radio stays ON when the ignition is switched OFF
Connect the radio's negative (black) lead to the vehicle chassis, or
directly to the batteries negative terminal.
Connect the radio's positive (red) lead via the 2 Amp fuse to the
battery's positive terminal. Alternatively, the positive lead could be
connected at the fuse box at a point that has DC Power continuously
available (preferably the battery side of the ignition switch) via the 2
Amp fuse.
B. Radio turns OFF with the ignition switch
Connect the radio's negative (black) lead to the vehicle's chassis, or
directly to the batteries negative terminal.
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Installation of your Oricom Radio
The radio's positive (red) lead should connect to an accessory point in
the vehicle's fuse box via the 2 Amp fuse.
Antenna information
The antenna (not supplied) is of critical importance, to maximize your
output power and receiver senstivity.
A poorly installed, inferior quality antenna or one not designed for the
correct frequency band will give poor performance. You should only
purchase an antenna designed for the 477MHz frequency band.
Antenna installation
1. Connect the antenna to the rear antenna socket using a PL259 coaxial
connector (not supplied).
2. To obtain maximum performance from the radio, select a high quality
antenna and mount it in a good location. Never press the PTT or
CALL button before connecting the antenna to the radio.
Optional accessories
If required you may install an external (8 ohm, max 5w power) speaker
tted with a 3.5mm plug (not supplied).
Depending on the installation it may be necessary to use an external
speaker (not supplied) to give improved volume and clarity. This can be
plugged into the external speaker (SP) socket on the rear of the unit.
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Operations
Operations
Turning on the Power
Press and hold the Channel selector.
Setting the Volume
Turn the channel selector clockwise to adjust the sound level for
comfortable reception.
On the microphone push the up or down buttons to increase or decrease
the volume. If held down the volume will increase or decrease quickly.
Selecting a channel
Press channel selector once. "CH" will appear on the LCD.
Select the channel by rotating the channel knob.
On the microphone push the mode button and select the channel using
the up or down buttons.
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Operations
Setting the Squelch Level
1. Press channel selector 2 times. The current squelch level is
displayed.
2. Select the squelch level by rotating the channel knob.
The radio has 16 preset (off to 15) squelch level off- Squelch open.
1 - Max sensitivity (Min. squelch)
15 - Min. sensitivity (Max/Tight squelch)
On the microphone push the mode button 2 times and adjust Squelch
with the up and down buttons.
Note :
If a button is not pressed within 5 seconds the radio will
*
automatically exit the sub display of "VOL" "CH" and "SQL".
PTT (Push-To-Talk) button
Pressing the PTT allows audio to be transmitted, by speaking across the
front of the microphone. TX is indicated by the level bars on the LCD
display.
To receive, release the PTT button and then TX will disappear on the
display.
When transmitting, hold the MIC two inches from your mouth and
speak clearly in a normal voice across the front of the mic.
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Operations
Scanning
The Scan feature allows you to search for active channels automatically.
There are 4 scanning modes;
Open Scan, Priority Scan, Memory Group Scan and Group tone Scan
(a special case of Memory Group Scan).
Open Scan
Press and scanning starts. The OS-SC sub menu display appears on
the LCD.
To stop Scanning, press
When a signal is found, scanning will stop at that
channel to allow the signal to be heard, then resume
scanning when the channel is clear again.
The scan resume time can be set as an optional pause of P5 (default).
ch 1-2-3-4-5-6-7 ….. 77-78-79-80
button or PTT press.
Priority Scan
Priority Scan scans for activity, but in addition, it also inserts your
Priority channel into the scan sequence.
This means that your Priority Channel will be monitored
regularly while scanning to ensure that no calls are
missed. Any signal received on your Priority Channel
will take precedence over any signals received on the
other channels.
ch 1-2-3-4-5- PRI CH - 6-7-8-9-10- PRI CH ….. 76-77-78-79-80
Press and hold for 2 seconds and scanning starts.
The PS-SC sub menu display will appear on the LCD.
To stop Priority Scan, press and hold
button or press PTT.
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Operations
Group Memory Scan
Memory scan must be stored to the memory channels in groups I to III.
Refer to memory recall function.
1. Press
I II III.
The I II III means all memory groups will be selected for scanning.
2. Press
The ME-SC sub menu display
appears on the LCD.
3. To stop Group memory Scan,
press
PTT.
button to change the setting between I,II,III and I blinking in
button to start group scan.
button or press
Group Tone Scan
Group Tone Scan is a scan mode which allows continual communication
across congested channels.
Group Tone Scan channels are stored into Group memory scan and
only opens the squelch for signals with the correct sub code (38CTCSS
or 104 DCS tone).
To achieve this, all radios in your group memory must have the same
channels in I II III memory (group memory channels) and use the same
Subcode (CTCSS or DCS).
1. Press
I II III.
The I II III means all groups will be included in the scan.
2. Press
The GT-SC sub menu display
appears on the LCD.
3. To Stop Group Tone Scan,
press
button to change the setting between I II III and I blinking in
button for 2 seconds to start group scan.
button or press PTT.
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Operations
Memory Recall
This feature allows the user to recall the stored channels in the memory.
To access channels in the Memory, simply press the "MR" button, and
the "I" will appear at the right side on the LCD. Press the memory button
you want to access from I to III Group.
To select memory channel
1. press
2. push channel selector knob to select channel
operation rotate channel selector knob to select
memory location, Group indicator will ash to
indicate which group is selected.
The DTX4300 has 48 stored channels as below.
button repeatedly until I is ashing.
CH/Group Group I Group II Group III
0 9 25 –
1 10 26 –
2 11 27 –
3 – – –
4 – – –
5 – – –
6 – – –
7 – – –
8 – – –
9 – – –
A – – –
B – – –
C – – –
D – – –
E – – –
F – – –
To change group selected in
all scan mode, press to
change between I II III.
1. Press
button to change
the setting between I
ashing in I II III.
2. Press channel selector to
CH mode Select the channel
by rotating the channel dial
up or channel down to 0 - F.
More than F selected and
automatically change of
display from I blinking to
II blinking.
It is change of start band in
All scan mode(I II III).
Each memory channel can be programmed with any CTCSS or DCS sub
code.
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Operations
Memory Write
Select the channel you want to store.
For this example we want to save channel 09 to II
group and group channel 8.
1. Press
will blink.
2. Press
3. Press channel selector to change to CH mode.
4. Rotate channel selector until location 8 is selected.
5. Press
button for 2 seconds. Group I location 1
button to change to group II.
button for 2 seconds to save & exit from memory write.
Remove Memory in Scanning
While the radio stops scanning on a busy channel,
press and hold button for 2 seconds.
Channel will be removed from current scanning. The
removed channel will be reinstated after the scan is
stopped and restarted.
Scan 1-2-3-4-5-6-7 ….. 77-78-79-80
RM Scan 1-3-4-5-6-7 ….. 77-78-79-80
Note: Up to 10 channels can be removed for the current scan.
For this example we are removing CH02 during the scan. Because it is
only noise.
1. Press
2. Scanning will resume.
3. Channel 02 is removed during scan.
button for 2 seconds.
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Operations
Menu list
The menu feature provides a convenient method of customising some of the
radios functions. The following menu options are available. Note that some
items are only available on certain channels.
1. Press the button for 2 seconds. The rst menu function is
displayed.
2. Press the button to cycle through each available function.
3. Rotate the channel knob to alter the parameters of the selected function.
* Use the channel dial to change the value of each setting.
* If a button is not pressed within 8 seconds the radio will
automatically exit the menu mode.
* Exit menu mode by pressing PTT.
* Please see below menu modes.
Function Step Display Default
Off
Duplex On/Off
On
Off
CTCSS and DCS
104
0
Backlight LED
colour
95
1
Brightness of
backlight
4
1
PRI Setting
channel
80
On
Offto
64(Green)to
2to
11to
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Function Step Display Default
Off
Key Beep
On
Off
Busy channel
lock
On
p5
Scan resume
time
5,10,15
Off
Auto power Off
1H,2H,4H
CT1(67Hz)
Group Tone
Scan
Off
User
Reset
Factory
Operations
Off
Off
P5to
Offto
On
User
Flip
Top UP
Bottom UP
Top UP
On
Logo Display
On
Off
Software Version Ver 01
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Operations
Duplex
General
Your radio has a Repeater Access function to allow use of local repeater
station (if available in your area). Repeater are shared radio system
installed by interested parties (clubs, local business etc.) that pick
transmissions on specic channels and re-transmit (or repeat) the
received signal to another channel.
C
h
a
n
Channel 32
Channel 2
Channel 32
Repeater Station
The Repeater Access function can be set (from channel 1 to 8 and 41
- 48) used by local repeater stations. When activated, your radio will
receive the Repeater on its specic channel (all repeater output are on
channel 1 to 8 and 41 to 48) but transmit to the repeater channel 31
through 38 and 71 to 78.
(Factory default is set to On for all repeater channels).
e.g.
CH01 on Duplex mode will receive on CH01 but transmit on CH31.
CH02 on Duplex mode will receive on CH02 but transmit on CH32.
If you transmit on CH01 Duplex mode, you are actually transmitting on
CH31.
The repeater station down converts your signal and retransmits on
CH01.
Your transceiver allows you to pre-select Duplex operation individually
on each channel.
n
e
l 2
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Operations
CH and
Number
Simplex mode Transmit/Receiver Duplex Mode transmit/Receiver
Frequency (MHz) Frequency (MHz)
1 476.425 477.175 CH31
2 476.450 477.200 CH32
3 476.475 477.225 CH33
4 476.500 477.250 CH34
5 476.525 477.275 CH35
6 476.550 477.300 CH36
7 476.575 477.325 CH37
8 476.600 477.350 CH38
41 476.4375 477.1875 CH71
42 476.4625 477.2125 CH72
43 476.4875 477.2375 CH73
44 476.5125 477.2625 CH74
45 467.5375 477.2875 CH75
46 476.5625 477.3125 CH76
47 476.5875 477.3375 CH77
48 476.6125 477.3625 CH78
For this example we are adopting CH01 as the channel being used for
repeater use.
1. Press Menu button. The duplex setting.
2. Turn the channel selector to change the setting between ON or OFF.
3. Press PTT to save & exit from the menu mode.
4. R icon displays when a selected channel is set to Duplex mode.
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Operations
CTCSS and DCS setting
This feature allows you to receive signals only from callers who have
selected the same CTCSS and DCS code.
DCS is similar to CTCSS. It provides 104 extra, digitally coded, squelch
codes that follow after the 38 CTCSS codes. CTCSS 1 - 38, followed by
DCS 1 - 104.
Please refer to the table of CTCSS and DCS.
CTCSS and DCS is not available on CH05 and CH35. For your reference
a list of the available channels, corresponding frequencies and
guidelines for their use and selection is CTCSS and DCS channel list.
For Australia, channel 05 and 35 are reserved for Emergency calls.
96 multi-colour Backlight
You can select from 96 different multi-colour backlighting for the LCD
backlight.
LCD backlight brightness
You can reduce the brightness of the LCD backlight to be more
comfortable while driving at night.
Priority Channel setting
The channel you selected as your Priority Channel will the be automatically monitored during the Priority Scan.
Note: You can only store one channel as your priority channel.
Key Beep
The Beep tone emits a tone when you press any of the buttons on the
microphone (except PTT button).
Busy channel Lock
If the channel is already in use, you can prevent the UHF CB radio from
transmitting. This is particularly important when using CTCSS/DCS.
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Operations
Scan resume time
If 5, 10, or 15 sec is selected, SCAN will start again after 5, 10, or 15
second pause even though a signal is still present.
If P5 is selected, SCAN will stop as long as a signal is present and will
resume SCAN again 5 seconds later.
Auto power OFF
The auto power off function is activated when no buttons are pushed or
PTT activated for this period of time.
The automatic power off time can be set to OFF, 1, 2, 4 hours at menu
mode.
Group Tone setting
The group tone scan default tone selected is CTCSS 01 (67Hz).
You can select from CTCSS 01 - 38 to DCS 01 to 104 code for Group
tone scan.
Factory Reset
If the radio's display locks up or stops functioning properly, you might
need to reset your UHF radio.
Caution: this procedure clears all the information you have stored in
your UHF radio.
Before you reset your UHF radio, try turning it off and on again.
If your UHF radio is still not functioning correctly you may need to reset
the UHF radio.
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Operations
To reset
Turn radio on while pressing the ANT button.
There are two reset levels All Reset "AL reset" and All except the user
programmed memories "User reset".
The reset type can select in menu mode.
"All reset" will clear all memory and settings back to the factory default
settings.
"User reset" will clear all settings except user programmed memory
channels they will be preserved.
The type of reset is selected in Menu list, see pages 14 and 15.
Flip
Rotate channel selector to select lp direction vv or nn
Logo Display
The logo display function can control disable and enable.
Off means the Logo will not be displayed during power on.
Software version display
Displays the current version of rmware installed.
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UHF CB channels and frequencies
EMC Technologies (NZ) Ltd
Test Report No 101127.1
Report date: 25
th
November 2010
6.2 Nominal Carrier
Table 1 Nominal Carrier Frequency
IMPORTANT NOTE: The operation of your UHF radio in Australia and
New Zealand is subject to conditions in the following licenses:
In Australia the ACMA Radio communications (Citizen Band Radio
Stations) and in New Zealand by MED the General User Radio License
for Citizen Band Radio.
Channel
01* 476.4250 476.4250 21 476.9250 476.9250
02* 476.4500 476.4500 22† 476.9500 476.9500
03* 476.4750 476.4750 23† 476.9750 476.9750
04* 476.5000 476.5000 24 477.0000 477.0000
05* 476.5250 476.5250 25 477.0250 477.0250
06* 476.5500 476.5500 26 477.0500 477.0500
07* 476.5750 476.5750 27 477.0750 477.0750
08* 476.6000 476.6000 28 477.1000 477.1000
9 476.6250 476.6250 29 477.1250 477.1250
10 476.6500 476.6500 30 477.1500 477.1500
11 476.6750 476.6750 31* 477.1750 477.1750
12 476.7000 476.7000 32* 477.2000 477.2000
13 476.7250 476.7250 33* 477.2250 477.2250
14 476.7500 476.7500 34* 477.2500 477.2500
15 476.7750 476.7750 35* 477.2750 477.2750
16 476.8000 476.8000 36* 477.3000 477.3000
17 476.8250 476.8250 37* 477.3250 477.3250
18 476.8500 476.8500 38* 477.3500 477.3500
19 476.8750 476.8750 39 477.3750 477.3750
20 476.9000 476.9000 40 477.4000 477.4000
41* - 476.4375 61‡ — —
42* - 476.4625 62‡ — —
43* - 476.4875 63‡ — —
44* - 476.5125 64 477.0125 477.0125
45* - 476.5375 65 477.0375 477.0375
46* - 476.5625 66 477.0625 477.0625
47* - 476.5875 67 477.0875 477.0875
48* - 476.6125 68 477.1125 477.1125
49 476.6375 476.6375 69 477.1375 477.1375
50 476.6625 476.6625 70 477.1625 477.1625
51 476.6875 476.6875 71* 477.1875 -
52 476.7125 476.7125 72* 477.2125 -
53 476.7375 476.7375 73* 477.2375 -
54 476.7625 476.7625 74* 477.2625 -
55 476.7875 476.7875 75* 477.2875 -
56 476.8125 476.8125 76* 477.3125 -
57 476.8375 476.8375 77* 477.3375 -
58 476.8625 476.8625 78* 477.3625 -
59 476.8875 476.8875 79 477.3875 477.3875
60 476.9125 476.9125 80 477.4125 477.4125
Tx Rx
Freq Freq Freq Freq
MHZ MHz MHz MHz
UHF CB channels and frequencies
Tx Rx
Channel
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Page 24
UHF CB channels and frequencies
* The primary use for these channels is repeater operation using
750 kHz offset. Channels 1-8 inclusive are used for mobile reception
and channels 31-38 for mobile transmission. Note that additional
channels 41-48 and 71-78 may also become available for repeater
operation to supplement channels 1-8 and-31-38 respectively as
approved by the ACMA CBRS Class Licence in Australia and the MED
GURL in New Zealand. This radio is user upgradable at no cost if the
Class Licence is amended to allow repeater use on channels 41-48
and 71-78. Details will be made available on our website on how to
upgrade the radio to use the repeater channels, if and when approval
by the ACMA CBR S Class Licence in Australia and the MED GURL
in New Zealand. In addition, any designated repeater channel may be
used for simplex operation in areas where it is not used for repeater
operation.
† Speech telephony shall be inhibited on these channels.
‡ At the time of production Channels 61, 62 and 63 are guard channels
and are not available for use.
Channel 5 and 35 (paired for Duplex repeaters) are reserved as
emergency channels and should be used only in an emergency.
CTCSS and DCS will not operate on these channels.
A list of currently authorised channels can be obtained from the ACMA
website in Australia and the MED website in New Zealand. Channel 11
is a calling channel generally used to call others and channel 40 is the
customary road vehicle channel.
Once contact is established on the calling channel, both stations should
move to another unused "SIMPLEX" channel to allow others to use the
calling channel.
Channels 22 and 23 are for Telemetry and Telecommand use, voice
communications are not allowed on these channels by law.
Channel 9 and above are the best choices for general use in Simplex
mode.
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UHF CB channels and frequencies
38 CTCSS CODE LIST
CODE Frequency(Hz) CODE Frequency(Hz)
OFF OFF 20 131.8
1 67.0 21 136.5
2 71.9 22 141.3
3 74.4 23 146.2
4 77.0 24 151.4
5 79.7 25 156.7
6 82.5 26 162.2
7 85.4 27 167.9
8 88.5 28 173.8
9 91.5 29 179.9
10 94.8 30 186.2
11 97.4 31 192.8
12 100.0 32 203.5
13 103.5 33 210.7
14 107.2 34 218.1
15 110.9 35 225.7
16 114.8 36 233.6
17 118.8 37 241.8
18 123.0 38 250.3
19 127.3
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Customer Support
Customer Support
If you have any problems setting up or using this product you will nd useful
tips and information in the Troubleshooting section of this user guide as
well as "Frequently Asked Questions" on our website www.oricom.com.au.
If you have further questions about using the product after reviewing the
resources above or would like to purchase replacement parts or accessories
please call our Customer Support Team. Our dedicated local support team
are more likely to be able to help you than the retailer where you made your
purchase.
Important
Please retain your purchase receipt and attach to the back page of this user
guide as you will need to produce this if warranty service is required. Take a
few moments to register your product online: www.oricom.com.au.
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Express Warranty (Australia)
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN
46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756,
herein after referred to as "Oricom".
Oricom products come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount
to a major failure. Oricom warrants that the product is free from defects
in materials or workmanship during the Express Warranty Period. This
Express Warranty does not extend to any product from which the serial
number has been removed or was purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or modifies any
condition, warranty, guarantee, implied term, right or remedy pursuant to
the Australian Consumer Law and which may not be so excluded, restricted
or modied. For such conditions, terms, guarantees and warranties that
cannot be excluded, restricted or modified, Oricom limits the remedies
available to extent permitted in the relevant legislation.
The Express Warranty Period will be 5 years from the date of purchase
of the product evidenced by your dated sales receipt. You are required to
provide proof of purchase as a condition of receiving Express Warranty
services.
You are entitled to a replacement product or repair of the product at our
discretion according to the terms and conditions of this document if
your product is found to be faulty within the Express Warranty Period.
This Express Warranty extends to the original purchaser only and is not
transferable.
Products distributed by Oricom are manufactured using new materials or
new and used materials equivalent to new in performance and reliability.
Spare parts may be new or equivalent to new. Spare parts are warranted
to be free from defects in material or workmanship for thirty (30) days or
for the remainder of the Express Warranty Period of the Oricom branded
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Express Warranty (Australia)
product in which they are installed, whichever is longer. During the Express
Warranty Period, Oricom will where possible repair and if not replace the
faulty product or part thereof. All component parts removed under this
Express Warranty become the property of Oricom. In the unlikely event
that your Oricom product has a recurring failure, Oricom may always,
subject to the Competition and Consumer Act 2010, at its discretion, elect
to provide you with a replacement product of its choosing that is at least
equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with:
1. Failure by you to adhere to the warnings and follow the instructions set
out in this user guide for the proper installation and use of the product;
2. Wilful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to power
failure, lightning or over voltage;
4. Modication to the product or services carried out on the product by
anyone other than Oricom or Oricom’s authorised service provider.
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Express Warranty (Australia)
How to make a claim under your Express Warranty in
Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300 889 785 or
support@oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with
you if your product qualies under warranty. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your
product does not qualify for return, this warranty does not apply to your
product. Products that are authorised to be returned to Oricom in Australia
must include all of the following:
• A completed Return Authorisation form.
• A copy of your Proof of Purchase (please keep your original copy).
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you
in returning any faulty product to us. You must arrange and pay any expenses
incurred (including postage, delivery, freight, transportation or insurance
of the product) to return the faulty product to us, however, we will arrange
delivery of the repaired or replaced faulty product to you.
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Express Warranty (Australia)
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss of any
user-generated data (such as stored telephone numbers, text messages and
contact information). Please ensure that you have made a copy of any data
saved on your goods before sending for repair. Please also be aware that
goods presented for repair may be replaced by refurbished goods or parts
of the same type rather than being repaired.
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Express Warranty (Australia)
Contact details for Oricom support and warranty claims in Australia
Oricom International Pty Ltd
Locked Bag 658
South Windsor, NSW 2756
Australia
Email: support@oricom.com.au
Phone: 1300 889 785 or (02) 4574 8888
(Monday to Friday 8am to 6pm AEST)
Web: www.oricom.com.au
Fax: (02) 4574 8898
Contact details for Oricom support and warranty claims in New Zealand
Email: support@oricom.co.nz
Phone: 0800 674 266
(Monday to Friday 10am to 8pm NZST)
Web: www.oricom.co.nz
Ref:26072016
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