Contact Details for Oricom support and Warranty claims in Australia
Oricom International Pty Ltd
Unit 1, 4 Sovereign Place
South Windsor, NSW 2756
Australia
Email: support@oricom.com.au
Phone: 1300 889 785 or (02) 4574 8888
(Monday to Friday 8am to 6pm AEST)
Web: www.oricom.com.au
Fax: (02) 4574 8898
Contact details for Oricom Support and Warranty Claims in New Zealand
Email: support@oricom.co.nz
Phone: 0800 674 266
(Monday to Friday 10am to 8pm NZST)
Web: www.oricom.co.nz
Ref: 29112013
User Guide
Babysense2 is included as a
medical device on the Australian
Register of Therapeutic Goods
(ARTG No. 97479)
Babysense2 is intended for use as an Infant Apnoea Alarm.
ALWAYS READ THE LABEL AND USER GUIDE, USE ONLY AS DIRECTED.
Please retain your purchase receipt and attach to the back page of this
user guide. You will need to produce this if warranty service is required.
Table of contents
Important Use And Safety Warning .........................................1
General Information ...............................................................3
Installation ............................................................................. 5
Operation ............................................................................. 10
Troubleshooting Guide .........................................................14
Customer Support ...............................................................15
Express Warranty ................................................................ 16
Need Help?
If you need assistance setting up or using your Oricom Babysense2 now
or in the future, call Oricom Product Support.
Australia 1300 889 785 or (02) 4574 8888
www.oricom.com.au
Mon-Fri 8am – 6pm AEST
New Zealand 0800 67 42 66
www.oricom.co.nz
Mon-Fri 10am – 8pm NZST
Important Use And Safety Warning
IMPORTANT USE AND SAFETY WARNING
It is essential that all users of your Babysense2 monitor read and
understand this user guide thoroughly before installing or using the
product. This user guide contains detailed information on installation and
operation of the Babysense2 monitor which all users need to be aware
of to ensure that the monitor operates properly. If you are unsure of how
to install and operate the Babysense2 monitor, please contact Customer
Support on 1300 889 785.
Your Babysense2 monitor is designed to be an aid for use with
healthy infants up to one year of age and should not be used as
a substitute for responsible and proper adult supervision of your
baby.
The Babysense2 monitor has been designed to provide an alert in the
form of an alarm if your baby’s breathing movement rate slows below
10 breaths per minute or cannot be detected for more than 20 seconds.
However, you must always stay within hearing range of the alarm control
unit (as determined from your daily testing of the product) during use and
keep background noise to a minimum. Each home or place of care will
have a different hearing range. It is important to determine the correct
hearing range in every location that you use Babysense2 for the product
to adequately assist you.
Babysense2 is a high quality, high sensitivity medical device which must
be handled with care. The following steps are recommended for the best
operation of the Babysense2:
• You must undertake the performance test daily of the Babysense2
monitor (as set out in this user guide).
• Make sure the control unit and cables are kept out of reach of your
baby and other young children.
• Never place the control unit inside your baby's cot or bassinet.
1
Important Use And Safety Warning
• To avoid possible danger from sensor cords, ensure that
excess cords are secured under the mattress with the included
cable ties and are not visible or within reach of baby or other
infants.
• Do not place the cords in a high "wear and tear" location.
• Never use a frayed or damaged cord.
• Never cover the control unit with clothes, towels or blankets or any
other item.
• Never use or place your control unit in or near water (e.g. near a bath).
• Do not handle roughly, drop or throw the monitor.
• Follow the installation instructions carefully to ensure that it is installed
securely and correctly.
• Babysense2 is not a toy. Do not allow children of any age to play with
it.
• Babysense2 will not work with another living being present in the same
cot or bassinet as your baby.
• Ensure adequately charged batteries are used at all times.
• Babysense2 sensor pads must be properly placed below the mattress
of your baby’s cot or bassinet. Do not place the sensor pads above the
mattress.
IMPORTANT: It is strongly advised that every caregiver learn how
to administer rst aid.
2
General Information
General Information
During the rst year of life, infants may experience irregular breathing
patterns. These signs may indicate a cold, fever, or other illness.
Babysense2 is an infant apnoea alarm which gives parents (or caretakers)
some comfort, by improving the possibility of intervention in the event of
irregular breathing movement rate or distress.
What is Babysense2?
Babysense2 is a home breathing movement rate monitor designed to be
an aid for use with healthy infants up to one year of age and is not to be
relied on for use with infants requiring medical attention or supervision. If
you have any concerns about your baby's health always consult a medical
practitioner.
Babysense2 continually detects your baby's breathing movement rate
and will set off a sound and visual alarm if the breathing movement rate
slows to below 10 breaths per minute or cannot be detected for more
than 20 seconds. Check that the alarm can be heard in all locations
throughout the home or place of care. The system's non-touch sensor
pads under the mattress monitor your baby's breathing movement rate
without impeding your baby.
IMPORTANT: It is strongly advised that every caregiver to your
baby learn how to give rst aid.
Pack Contents
• One control unit
• One control unit holder
• One hanging hook
• Two sensor pads
• Two reuseable plastic cable ties
Requires 4 AA size, 1.5 volt high quality Alkaline batteries (not supplied).
If any items are missing from the pack please call Oricom Customer
Support.
3
General Information
Technical Specications
• Powered by 4 size AA, 1.5 volt high quality Alkaline batteries (not
supplied). Power consumption approx. 1mA.
• Battery life approx. 6 months using high quality alkaline batteries.
• Alarm volume typically 85dB SPL at distance of one metre from control unit.
• Size of sensor pad is 216mm in diameter.
Principle Of Operation
Babysense2 continually detects baby's breathing movement rate, and
will set off a sound and visual alarm if breathing movement stops for 20
seconds or if the breathing movement rate slows to below 10 breaths per
minute. The system's non-touch sensor pads under the mattress monitor
baby's breathing movement without restraining baby.
4
Installation
0
1
2
3
Installation
1. Remove battery cover by inserting a flat screw driver into the opening
recess and insert, in accordance with the markings, 4 new and
identical size AA 1.5 volt high quality Alkaline batteries, close cover.
Note: Please dispose of used batteries in accordance with local waste
regulations.
2. Make sure the sensitivity adjustor, located on the back of the sensor
pads, is positioned on level 3 as shown in illustration 1.
Illustration 1
3. Place control unit holder on the base of the cot and in between two
bars as shown in illustration 2.
Control unit holder
Sensor
Cables
Sensor
Illustration 2
5
Installation
Cables
4. Sensor pad installation:
• When using for infant not yet able to crawl, place one sensor pad as
shown in illustration 3. Make sure the sensor is placed underneath
baby’s location in cot.
• When baby begins to crawl, and is able to move onto areas not
"covered" by a single sensor pad, attach the second sensor and place
the two sensors as shown in illustration 3.
PLEASE NOTE: The sensors must be placed with the marking “THIS SIDE
UP” facing upwards.
Sensor pads
(Under mattress)
Control unit
Top cot view
Top cot view
For babies not
yet able to crawl
For crawling babies
Illustration 3
5. Pass the cord(s) of the sensor pad(s) through special openings in the
holder as shown in illustration 4.
Control unit
holder
Illustration 4
PLEASE NOTE: Do not attach the control unit to the drop side of the cot.
6
Control
Unit
Cable Cable
Cot base
Control unit holder
Installation
6. Attach end(s) of the cord(s) to the outlets marked "SENSOR" on the
back of control unit (as shown in illustration 5 and 6). When using one
sensor pad, attach to any “SENSOR” outlet.
When using with a slat based cot, ensure the sensor pads are stable
and supported adequately to enable full contact of the sensor pads
with the mattress.
PLEASE NOTE: Do not attach any cable to the blocked socket, marked
"DO NOT USE".
Illustration 5
7
Installation
Sensor | Do not use | Sensor
7. Should the design of the cot not allow proper installation with the
control unit holder, please use the supplied hanging hook (as shown in
illustration 6). Hang the control unit from the bottom edge of the cot or
afx the hook with a screw (not supplied) to the bottom edge of the cot
and hang the control unit from the bottom edge of the cot.
Sensor | Do not use | Sensor
Illustration 6
8. Press control unit holder or hanging hook firmly into slot in back of
control unit as shown in illustration 6 and 7.
8
Blocked socket
DO NOT USE
Battery
cover
Speaker
Slot
Sensor | Do not use | Sensor
“Sensor”
socket
Opening
recess
Illustration 7
Installation
9. Place mattress firmly on top of sensor pads. When using with a slatted
base cot, ensure the sensor pads are stable & supported adequately.
If the mattress cannot be in direct contact with the sensor pads, or if
the cot base is soft or padded, place plywood (not supplied) on the cot
base, place the sensor pads on the plywood and place the mattress
firmly on top to enable full contact of the sensor pads with the
mattress.
IMPORTANT: To avoid possible danger from sensor cords, ensure
that excess cords are secured under the mattress with the
included cable ties and are not visible or within reach of baby or
other infants.
Layout of control unit
See illustration 8 for layout of control unit featuring:
• On/Off button.
• Blue breathing movement rate indicator light.
• Acoustic and visual red alarm light.
• Low battery red warning light.
Blue breathing
movement
indicator light
Low battery
warning light
Speaker
Red alert
alarm light
On/Off
button
I
llustration 8
9
Operation
Operation
Babysense2 is ready for operation and use once the installation is
complete. To operate, follow the instructions below:
• Place your baby in cot.
• Turn control unit on by pressing On/Off button.
• Red control lights switch on briefly and a double click sound is heard.
• When breathing and movement is detected, the blue light flashes.
• Acoustic and visual red alarm light are activated if baby's breathing
movement rate stops or slows significantly (below 10 breaths per
minute).
• If red lowbattery warning light flashes, replace all batteries as soon as
possible. If an additional clicking sound is heard, all batteries must be
replaced immediately.
• Turn off by pressing the On/Off button before taking your baby out of
cot.
• Failure of the sensor pads to be directly against the mattress. A
mattress of a stiff material such as polystyrene foam could cause false
alarms.
Testing Operation
You must conduct this quick performance test daily.
• The performance test should be conducted while baby is not in cot.
• Turn device on and take two steps back from cot or leave the room.
• Ensure that alarm goes off within 20 seconds (due to absence of
breathing movements).
• The alarm may sound with or without preliminary ticking.
• Check that alarm can be heard in all locations throughout the home or
place of care.
• In the case that the alarm does not sound within 20 seconds refer to
troubleshooting on page 14.
• This performance test must be conducted every day.
10
Operation
IMPORTANT: You should not rely on Babysense2 in any location
throughout the home or place of care where the alarm cannot be
heard.
Babysense2 is an exceedingly sensitive device which monitors baby's
breathing movement through the mattress during sleep. There are two
main causes of malfunction.
Technical malfunction
In order to minimize technical problems, follow installation and operation
instructions carefully.
Environmentally caused malfunction
Due to the extreme sensitivity of Babysense2, it can be inuenced by
fans, wind, air conditioning, and so forth. Such environmental effects
could be picked up by the sensors on a similar level to that of breathing
movements, thus preventing or delaying alarm activation.
Locating and dealing with environmental disturbances
During testing outlined on page 10, if the alarm does not sound after 20
seconds, eliminate all environmental disturbances by actions such as
changing ventilation, removing cot mobile, closing windows, repositioning
cot and the like.
Babysense2 cannot be used for two infants in one cot. Never allow
animals in the cot. Do not operate vaporizer or ventilator directly towards
the cot.
In the event of alarm
In the event of alarm commence rst aid, and seek the assistance of
emergency services and/or medical advice.
IMPORTANT: It is strongly advised that every caregiver to your
baby learn how to administer rst aid.
11
Operation
False alarms
Isolated cases of false alarms are possible. If this occurs, check if this is
caused by:
• a faulty connection between the sensor pad(s) and the control unit;
• connection of only one sensor pad when your baby can move off the
immediate area;
• connection of two sensor pads far apart from each other when baby is
not crawling yet; or
• failure of the sensor pads to be directly against the mattress. A
mattress of a stiff material such as polystyrene foam could cause
false alarms. It has been noted that false alarms resulting from slow
breathing movement rate occur with one in about 200 babies.
Please contact Oricom Customer Support team with any product related
questions.
Please note
Babysense2 monitors and alerts with respect to breathing
movement rates, but cannot prevent cessation of breathing. The
responsibility for applying rst aid rests on you.
Babysense2 senses breathing movements, and cannot monitor other
occurrences. The purpose of the device is to alert when slowing of
breathing movement rate is detected.
12
Operation
Caring for your Babysense2
Warning
Babysense2 is a high quality, high sensitivity electronic device which
must be handled with care:
• Do not handle roughly, drop or throw.
• Follow the installation instructions carefully to ensure that it is installed
securely and correctly.
• Babysense2 is not a toy. Do not allow children of any age to play with
it.
Babysense2 requires no special treatment beyond replacing batteries
when the battery indicator light illuminates. The sensor pads and remote
unit may be wiped with a damp cloth.
PRODUCT STORAGE
When you are no longer using your Babysense2 always store the product
safely to avoid damage.
Store product in a dry shaded place.
Do not place heavy objects on the sensor pads and avoid shocks.
Ensure the batteries are removed from the control unit.
If you choose to reuse the product again ensure you test the product
carefully in accordance with the user instructions.
Babysense2 is an exceedingly sensitive device and therefore
the manufacturer recommends that the sensor pads be replaced
after 2 years of use.
Made by Hisense Ltd.
ISO 9001:2008 and ISO 13485:2003 certied
23, Becker St. Rishon le Zion 75359, Israel
www.hisense.co.il
13
Troubleshooting Guide
Troubleshooting Guide
Symptom Possible Cause Solution
Lights on Control
Unit don’t
illuminate when
turned ON
Low battery
voltage warning
(red light) on the
Control Unit
False alarm up to
1/2 minute from
activating
False alarm after
1/2 minute from
activating
Delayed alarms
while taking the
baby out of the cot
The alarm does
not go off within
20 seconds
when performing
the correct
performance test
•Batteries are not inserted
correctly or may be flat.
• Batteries low. • Replace all 4 batteries.
• Sensor pad is out of order.
• Cable is connected to
monitor’s blocked socket.
•The mattress is not touching
the sensor pads.
•The mattress is raised (there
is an object near the sensor
pads).
• Incorrect sensor conguration
• The mattress does not
enable transfer of baby
movements. (a rigid mattress,
a mattress with springs or a
mattress with air pockets).
• Performance test is not
correct.
• Environmental influences
detected by the sensor
pads, such as wind, fan,
air conditioner, mobile,
vibrations.
• Check batteries are inserted in the Control Unit observing the
correct polarity.
• Control Unit requires 4 X AA 1.5V Alkaline batteries (not
supplied).
• Connect one sensor pad and lay the baby in the cot for 1
minute. If the alarm does not activate, the sensor pad is in
order. If the alarm activates, disconnect and place the sensor
pad aside.
• Connect the other sensor pad and repeat steps above.
• Do not connect any cables to the blocked socket (only to
“SENSOR” socket).
• Make sure the mattress is in contact with the sensor pads.
• Make sure that there are no objects next to the sensor pads.
• Connect according to instructions.
• It is important to use only one sensor pad when the baby is
young and is not crawling yet.
• It is important to make sure that two sensor pads are used
when the baby is moving around.
• Make sure the sensors are placed underneath baby’s location
in cot.
• Place extra plywood under the sensor pad so that the sensor
pad and the mattress will be tightly pressed together.
• Do not conduct a performance test by picking up the baby
out of cot and waiting for the alarm to sound. Kindly conduct
performance test according to guidance on page 10.
• Perform a test which will detect the source of the movement
that the device detects. For example, sources of wind such
as: air conditioner, an open window or a fan; movements of
a baby mobile (which can vibrate even if it's not turned on)
walking around the cot area or an intercom placed near the
cot with intense transmission levels. Solutions: Eliminate
sources of wind, remove the mobile etc. After neutralizing all
environmental influences, perform the test again. If even after
neutralizing all of the environmental influences, the alarm
does not go off within 20 seconds, perform the following:
1. In the back of the sensor pads (as shown in illustration 1)
reduce the sensitivity level to position 2 (on both sensor pads)
and perform the test again. If the alarm sounds within 20
seconds, then keep this sensitivity level.
2.If the alarm does not go off in time, then reduce the
sensitivity level to position 1 and perform the test again. If the
alarm sounds within 20 seconds, then keep this sensitivity
level.
3. If the alarm does not go off in time at this level, then we
suggest using only one sensor pad with the sensitivity level
adjusted to position 1.
ATTENTION: Should false alarms sound as a result of reduced
sensitivity, increase the level of sensitivity and then perform
the Performance Test.
For all product related questions and warranty support please call Oricom
Customer Support team on 1300 889 785.
14
Customer Support
Customer Support
If you have any problems setting up or using this product you will nd useful
tips and information in the Troubleshooting section of this user guide as well
as “Frequently Asked Questions” on our website www.oricom.com.au.
If you have further questions about using the product after reviewing the
resources above or would like to purchase replacement parts or accessories
please call our Customer Support Team. Our dedicated local support team
are more likely to be able to help you than the retailer where you made your
purchase.
Importan
Please retain your purchase receipt and attach to the back page of this user
guide as you will need to produce this if warranty service is required. Take a
few moments to register your product online: www.oricom.com.au
t
15
Express Warranty (Australia)
Express Warranty (Australia)
Oricom International Pty Ltd is the distributor of Babysense2 in Australia. This
Express Warranty is provided by Oricom International Pty Ltd ABN 46 086
116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after
referred to as “Oricom”.
Oricom products come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Oricom warrants that the product is free from defects in materials or
workmanship during the Express Warranty Period. This Express Warranty
does not extend to any product from which the serial number has been
removed or was purchased outside of Australia.
Nothing in this Express Warranty excludes, restricts or modifies any
condition, warranty, guarantee, implied term, right or remedy pursuant to the
Australian Consumer Law and which may not be so excluded, restricted or
modified. For such conditions, terms, guarantees and warranties that cannot
be excluded, restricted or modified, Oricom limits the remedies available to
extent permitted in the relevant legislation.
The Express Warranty Period will be 2 years from the date of purchase of the
product evidenced by your dated sales receipt. You are required to provide
proof of purchase as a condition of receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at our
discretion according to the terms and conditions of this document if your
product is found to be faulty within the Express Warranty Period. This Express
Warranty extends to the original purchaser only and is not transferable.
Products distributed by Oricom are manufactured using new materials or
new and used materials equivalent to new in performance and reliability.
Spare parts may be new or equivalent to new. Spare parts are warranted to
be free from defects in material or workmanship for thirty (30) days or for
the remainder of the Express Warranty Period of the Oricom branded product
16
Express Warranty (Australia)
in which they are installed, whichever is longer. During the Express Warranty
Period, Oricom will where possible repair and if not replace the faulty
product or part thereof. All component parts removed under this Express
Warranty become the property of Oricom. In the unlikely event that your
Oricom product has a recurring failure, Oricom may always, subject to the
Competition and Consumer Act 2010, at its discretion, elect to provide you
with a replacement product of its choosing that is at least equivalent to your
product in performance.
No change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
1. failure by you to adhere to the warnings and follow the instructions set
out in this user guide for the proper installation and use of the product;
2. wilful misconduct or deliberate misuse by you of the product;
3. any external cause beyond our control, including but not limited to power
failure, lightning or over voltage; or
4. modification to the product or services carried out on the product by
anyone other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
Please call or email our Customer Support Team, 1300 889 785 or
•
support@oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with
you if your product qualies under warranty. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team member advises that your product
17
Express Warranty (Australia)
does not qualify for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include
all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in
returning any faulty product to us. You must arrange and pay any expenses
incurred (including postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will arrange delivery of the
repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss of any
user-generated data (such as stored telephone numbers, text messages and
contact information). Please ensure that you have made a copy of any data
saved on your goods before sending for repair.
Please also be aware that goods presented for repair may be replaced by
refurbished goods or parts of the same type rather than being repaired.
18
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