Oricom AM20 User Manual

Doorbell and Phone Ring Alerting system

User Manual

AM20

Keep this user guide for future reference. Always retain your proof of purchase in case of warranty

service and register your product on line at AUSTRALIA: www.oricom.com.au

PLEASE READ THIS USER GUIDE BEFORE INITIAL USE.

Please visit www.oricom.com.au for the latest copy of the user manual.

Oricom Customer Support: 1300 889 785 or [phone]

Description

Description

AM20 Main unit

Alarm mode
switch

Doorbell tone

Wall mounting
screw holes

Shaker jack

AC adaptor jack

Low battery indicator
(Green LED)

OrangeLED

control

Desk stand

Pairing/Test button

Socket for Telephone
line connection

Strobe flasher

Red LED

Volume control

Tone control

Speaker

FRONT

battery
compartment

(4 X AA Alkaline­Batteries not supplied)

PHONE

LINE

REAR

Socket for Telephone
connection or to connect to a
second AM20 (not Supplied)

2

Installation

This Pack Contains

One AM20 Main Unit
One Wireless doorbell
One Desk Stand
One Energy efcient MEPS AC Adaptor
One Telephone Line cord
Four screws and raw plugs for wall mounting

Warning

The product is designed for indoor use only.

Do not install the product in areas where there is the risk
of an explosion, or exposure to smoke, dust, vibrations,
chemicals, moisture and heat.

It is very important that you read the User Guide
carefully as it contains detailed information on setup and
operational issues which you will need to be aware of to
ensure this product operates properly. Following is a list
of some of the important issues and important warnings
which you need to be aware of.

• Donotusethisproductduringathunderstormasitis

possible to get a shock.

3

Installation

• Thisproducthasbeen designedforindividuals who

are hard of hearing and has volume which is louder
than a standard product.

• Donot connectthisproduct toanextension ofa

Digital Telephone system (PBX). Damage to this
product or the phone system may occur.

Notes for operation in New Zealand

The grant of a Telepermit for any item of terminal
equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for
connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort
of warranty. Above all, it provides no assurance that any
item will work correctly in all respects with another item
of Telepermitted equipment of a different make or model,
nor does it imply that any product is compatible with all
of Telecom’s network services.Telepermitted equipment
only may be connected to the auxiliary telephone port.
The auxiliary telephone port is not specically designed
for 3-wire-connected equipment, 3-wire-connected
equipment might not respond to incoming ringing when
attached to this port.

4

Installation

REN (RN for New Zealand)

The REN (Ringer Equivalence Number) or (RN) is of
significance only if you wish to connect more than 1
telephone to your telephone line. A standard telephone
line has a maximum REN capacity of 5 (RN of 5). It is
possible to connect 5 devices with a REN of 1 (RN of

1) with no degradation to the product’s performance.
Exceeding this limit may cause the volume of the ringer
in any phone to decrease or not ring at all.

5

Installation

How To connect:

Power socket

Telephone
Socket

Wireless doorbell

1) Insert 4 AA Alkaline batteries (not supplied) into the
battery compartment

2) Connect one end of the telephone line cord to the
AM20 and the other end to the wall socket.

3) Connect the telephone cable between the AM20 and
your telephone.

4) Plug the power cable into the power AC adaptor jack
of the AM20. Plug the AC adaptor into the mains
power point.

AC adaptor

PHONE

LINE

Option: VIB100 Shaker

(not supplied)

6

Installation

Setting up doorbell

1. The doorbell can be xed on a wall or a door frame.
Drill two holes horizontally, 15mm apart and place the
supplied anchors into the two holes.

2. Hang the doorbell onto the two anchors and then
insert and tighten the screws. Stick the white name
plate over the two holes.

3. The doorbell can be stuck onto a door or window
using the supplied strong adhesive tape. Remove the
protective paper from the adhesive tape on the back of
the doorbell and stick to the required door or window.

Wall Mounting the ringer

1. Drill two holes horizontally, 96mm apart, and leave
the screws protruding 5mm from the wall.

2. Hang the base onto the two screws (supplied) and
pull the base down to lock it on.

Table Mounting

If you want to mount the AM20 on a table, simply clip it
into the base stand and place on a table.

7

Installation

Setting the Alarm Mode

Choose which alarm mode you want by moving the
alarm mode switch to one of the following positions:

0 :no alarm

:both strobe asher and sound alarm activated

:both strobe flasher and shaker (if connected)

activated

:both sound alarm and shaker (if connected)

activated

Volume Control Slide Switch

Use the slider control to adjust the volume of the doorbell
ring, phone ring or to turn power off.

Tone Control Switch (3 Positions)

Set the tone of the alarm sound.

DoorBell Tone Control

The three position switch allows you to set a different
tone when the doorbell rings.

Fitting Batteries in the AM20

For battery back up in case of power failure or for
portable use when no mains power is available the main
unit requires 4×AA Alkaline batteries (not supplied).

8

Installation

1. Open the battery compartment door.

2. Insert 4 x AA Alkaline batteries into the battery compartment.

3. Snap the battery compartment door back into place.

IMPORTANT:

When the red LED indicator ashes, it is time to replace
the batteries.
Before tting or replacing the batteries, disconnect the
main unit from power and remove the telephone line
cord from the main unit .

Adding a second AM20

If required a second AM20 can be added to the system
contact Oricom 1300 889 785 for details.

Change the Battery in the Doorbell

The doorbell is supplied with a type 23A 12V battery
installed and is ready to use, it is not necessary to open
the doorBell when you rst set up the AM20.

If the red light on the doorbell is not ashing when it is
pressed it is time to replace the battery in the doorbell.
To replace the battery, unscrew the it from the wall,
unscrew the ve screws located on the base and open
the box to get access to the battery compartment.
Replace the battery, replace back and remount.

9

Installation

Note:

Do not use a rechargeable battery. Dispose of batteries
according to local regulations, never in your household
rubbish.

The Pairing Procedure

1. Press and hold the Pairing/Test button until the AM20 makes
a beep sound, then release the Pairing/Test button. The
1st LED lights to indicate that the pairing mode has been
entered.

2. Press and hold the Pairing/Test button again until the
1st LED flashes, then press and hold the remote button
at the same time until the strobe flasher flashes. The
AM20 makes a beep sound to conrm pairing has been
successful.

3. If the user wants to pair a 2nd and 3rd remote, when the
1st LED lights, press the Pairing/Test button once, the
1st LED goes off and then the 2nd LED lights. The user
is then able to pair the 2nd remote. Repeat the same
procedure for the 3rd remote.

10

Installation

4. Repeat the above, all 3 LEDS ashing together for the
4th remote pairing.

Un- Register The Pairing:

1. Press and hold the Pairing/Test button for 5 seconds to
enter un-register mode, 3 LEDs ash together.

2. If user wants to un-register the 1
Pairing/Test button once, the 1
other 2 LED light), then press and hold the Pairing/Test
button until the 1

st

1

is now un-registered.

3. If user wants to keep the 1
when the 1

nd

the 2

LED ashes (other 2 LED light) to select which to be

st

LED goes off, beeps to conrm. The

st

st

LED ashes, press the Pairing/Test button again,

un-registered.

4. Repeat the above, all 3 LEDS ashing together for the 4

st

doorbell, press the

st

LED will be ashing (the



but un-register the 2nd or 3rd,

th

doorbell unregister.

To check whether the unit works normally, you can press the
Door bell button, the unit would sound alarm and ash.

Operation

Once the main unit and the doorbell have been placed in
the required locations and all required batteries have been
inserted, you are ready to use the device.
To use the device as a doorbell, the person who needs assistance
must press the doorbell button. The indoor unit will sound an
alarm and ash (depending on the Alarm mode setting).

11

Installation

To use the device as a telephone ringer amplifier whilst
receiving a new call, the indoor unit will sound an alarm and
ash (depending on the Alarm mode setting)
Trouble shooting

Symptom Solution

No incoming call
yet the AM20 rings
automatically or rings
continuously.
The shaker vibrates
automatically or
continuously.
The strobe LED ashes
continuously.

The red low battery
LED ashes
continuously.

1) Check the batteries are inserted
correctly.

2) Check the power adaptor is
connected correctly.

3) Turn off the power for 10 minutes
and then turn it back on.

1) Replace the batteries.

2) Turn off the power for 10 minutes
and then turn it back on.

12

Installation

When there is an
incoming call but no
ringing can be heard.

When there is an
incoming call but the
shaker doesn’t vibrate.

The AM20 does not
ring when the doorbell
is pressed

1) Check it is connected to the
power adaptor correctly.

2) Check the batteries are inserted
correctly.

3) Check the volume switch is on.

4) Check it is connected to the line
cord correctly.

5) Check the alarm mode selection
switch position is correct

1) Check it is connected to the
shaker correctly.

2) Check the shaker socket to see if
it has been damaged.

3) Check the alarm mode selection
switch position is correct.

1) Check that the red light on
the doorbell ashes when it is
pressed. If it does not, change
the battery.

2) Register the doorbell to the
AM20 again

3) Check the alarm mode selection
switch position is correct i.e. not
on ‘0’

13

Customer Support

Customer Support

If you have any problems setting up or using this product
you will nd useful tips and information in the Troubleshooting
section of this user guide as well as “Frequently Asked
Questions” on our website www.oricom.com.au.
If you have further questions about using the product after
reviewing the resources above or would like to purchase
replacement parts or accessories please call our Customer
Support Team. Our dedicated local support team are more
likely to be able to help you than the retailer where you
made your purchase.

Important

Please retain your purchase receipt and attach to the back
page of this user guide as you will need to produce this if
warranty service is required. Take a few moments to register
your product online: www.oricom.com.au

14

Warranty

How to make a claim under Warranty in Australia

Oricom has a simple warranty process for you to follow:

• Pleasecalloremailour Customer SupportTeam,

contact details follow.

• A Customer SupportTeammemberwill verify after

troubleshooting with you if your product qualies under
warranty. If so, they will give you a Product Return
Authorisation number.

• Wewillthenemail or fax a ReturnAuthorisationform

and a Repair Notice (if necessary), together with
instructions on how to return the goods for warranty
service.

Please note that if a Customer Support Team member advises that
your product does not qualify for return, this warranty does not apply
to your product.

Products that are authorised to be returned to Oricom in Australia
must include all of the following:

• AcompletedReturnAuthorisationform

• AcopyofyourProofof Purchase (please keep your

original copy)

• Thefaultyproduct,includingallaccessories.

Send the approved returns to:

Oricom International Pty Ltd

Locked Bag 658

South Windsor NSW 2756 Australia

15

Warranty

Please note that this warranty excludes expenses incurred by you
in returning any faulty product to us. You must arrange and pay any
expenses incurred (including postage, delivery, freight, transportation
or insurance of the product) to return the faulty product to us,
however, we will arrange delivery of the repaired or replaced faulty
product to you.

Important Information

Repair Notice

Please be aware that the repair of your goods may result in the loss
of any user-generated data (such as stored telephone numbers, text
messages and contact information). Please ensure that you have
made a copy of any data saved on your goods before sending for
repair.

Please also be aware that goods presented for repair may be
replaced by refurbished goods or parts of the same type rather than
being repaired.

16

Warranty

Warranty information (Australia)

This Warranty is provided by Oricom International Pty Ltd ABN 46
086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756,
herein after referred to as “Oricom”.

Oricom makes no other warranties or conditions, express or implied,
including as to acceptable quality and fitness for a particular
purpose, except as stated in this Warranty.

Any implied warranties that may be imposed by law are limited in
duration to the Warranty Period.

Oricom warrants that the product is free from defects in materials
or workmanship during the Warranty Period. This Warranty does
not extend to any product from which the serial number has been
removed or was purchased outside of Australia.

This warranty in no way affects your statutory warranty rights
under the Competition and Consumer Act 2010 or any other similar
legislation.

The Warranty Period will be 1 year from the date of purchase of the
product evidenced by your dated sales receipt. You are required to
provide proof of purchase as a condition of receiving warranty services.

You are entitled to a replacement product or repair of the product
according to the terms and conditions of this document if your product
is found to be faulty within the Warranty Period. This Warranty extends
to the original purchaser only and is not transferable.

Products distributed by Oricom are manufactured using new
materials or new and used materials equivalent to new in
performance and reliability. Spare parts may be new or equivalent to
new. Spare parts are warranted to be free from defects in material

17

Warranty

or workmanship for thirty (30) days or for the remainder of the
Warranty Period of the Oricom branded product in which they are
installed, whichever is longer. During the Warranty Period, Oricom
will where possible repair and if not replace the faulty product or
part thereof. All component parts removed under this Warranty
become the property of Oricom. In the unlikely event that your
Oricom product has a recurring failure, Oricom may, subject to
the Competition and Consumer Act 2010, at its discretion, elect to
provide you with a replacement product of its choosing that is at
least equivalent to your product in performance.

Oricom does not warrant that the operation of the product will be
uninterrupted or error free.

Oricom is not responsible for damage that occurs as a result of
your failure to follow the instructions that came with the product.
These terms and conditions together with any specific terms and
conditions contained in the user guide to the product purchased
constitute the complete and exclusive agreement between you and
Oricom regarding the product.

No change to the conditions of this Warranty is valid unless it is
made in writing and signed by an authorised representative of
Oricom.

Oricom will not be in breach of a warranty expressly set out in this User
Guide or under the Competition and Consumer Act 2010 and excludes
any liability for damages or any other remedy arising under any other
legislation or the common law if the damage occurs as a result of:

1. failure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper
installation and use of the product;

18

Warranty

2. negligence on your part or misuse by you of the product;

3. an uncontrollable external cause which results in the
product not functioning including but not limited to power
failure, lightning or over voltage; and

4. modification to the product or services carried out on the
product by anyone other than Oricom or Oricom’s authorised
service provider.

Oricom will not be liable for any damages caused by the product
or the failure of the product to perform, including any lost profits or
savings or special, incidental or consequential damages. Oricom
is not liable for any claim made by a third party or made by you
on behalf of a third party. This limitation of liability applies whether
damages are sought, or a claim made, under this Warranty or as
a tort claim (including negligence and strict product liability), a
contract claim or any other claim. However, this limitation of liability
will not apply to claims for personal injury. Nothing in this Warranty
excludes, restricts or modifies any condition, warranty, right or
remedy which pursuant to the Competition and Consumer Act
2010 applies to this Warranty and which may not be so excluded,
restricted or modified. For warranties that cannot be excluded,
restricted or modified, Oricom limits the remedies available to those
specified in the relevant legislation.

Oricom products come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major
failure.

19

Contact details for Oricom support and warranty claims in
Australia

Oricom International Pty Ltd

Locked Bag 658

South Windsor, NSW 2756

Australia

Email: [e-mail]

Phone: [phone] or [phone]

(Monday to Friday 8am to 6pm AEST)

Web: www.oricom.com.au

Fax: [phone]

Contact details for Oricom support and warranty claims in
New Zealand

Email: [e-mail]

Phone: [phone]

(Monday to Friday 10am to 8pm NZST)

Web: www.oricom.co.nz

Ref: 30082012