Oracle MICROS M31 Setup Manual

Oracle® MICROS Mobile Receipt

Release 1.0

Printer M31

Setup Guide

F12907-01
January 2019

Oracle MICROS Mobile Receipt Printer M31 Setup Guide, Release 1.0
F12907-01
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Contents

1 Preface 5

2 Additional Documentation 2-1

3 What’s in the Box 3-1

Optional Accessories Available from Oracle 3-1
Oracle MICROS M31 Mobile Printer Overview 3-1

4 Installation and Usage 4-1

Installing the Battery 4-1
Using the Printer Power Supply 4-2
Using the Single Battery Charging Cradle (Optional) 4-3
Using the Quad Battery Charging Cradle (Optional) 4-4
Charging Batteries with the Quad Battery Charging Cradle 4-5
Installing Paper 4-6
Using the Belt Clip 4-8
Using the M31 Control Panel 4-9
Self-Test 4-11

5 Label Printing Function 5-1

Label Function Setting 5-1

6 Connecting Peripherals 6-1

Bluetooth Pairing Modes 6-1
Connecting via Bluetooth 6-1
Connecting the Interface Cable 6-3

7 Changing the Default Language Setting 7-1

8 ORA-M31 Unified Mobile Utility 8-1

Virtual Memory Switch Manager Usage 8-1
NV Image Download Manager Usage 8-7

9 Windows Regional Language Setting 9-1

10 COM Port Setting – Baud Rate 10-1

iii

11 OPOS Driver Installation and Setup 11-1

Installing OPOS 11-1
Setting Up OPOS 11-2
Setting Up an OPOS Printer in Simphony EMC 11-5

12 Maintenance 12-1

Cleaning the Printer 12-1

13 Care and Handling 13-1

14 Safety Precautions for Lithium-Ion Bat ter ies 14-1

Recommendation for Charging 14-1

15 Appendix 15-1

Specifications 15-1
Receipt Paper Specification 15-3
Label Paper Specification 15-3
Quantity of Label (Reference) 15-3
Linerless Paper Specification 15-4
Sample Printouts 15-4
Certification 15-8
FCC Compliance Information 15-9

iv

1

Date

Description of Change

January 2019

Initial publication.

Preface

Oracle and Bixolon have partnered to produce the Oracle MICROS Mobile Receipt
Printer M31. It is a global printer that is compact, rugged, and ergonomic that includes
Bluetooth, USB, and Serial c onnec ti v ity optio ns . The printer als o has fac tory installed
custom firmware that includes many foreign character font sets for local in-country
character support.

Audience

This document is intended for those who will be setting up, installing , and operating the
Oracle MICROS Mobile Receipt Printer M31. Additional information regarding integration
with the POS system or other related software applications can be obtained from the
respective application guides.

Important Information

The following product specifications and/or manual content may be changed without prior
notice.

Preface

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

•

Product version and program/module name

•

Functional and technical description of the problem (include business impact)

•

Detailed step-by-step instructions to re-create

•

Exact error message received and any associated log files

•

Screenshots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at:

http://docs.oracle.com/en/industries/hospitality/

Bixolon Standard documentation is available from their global web site at:

http://bixolon.com

Revision History

v

2

Additional Documentation

Bixolon offers additional documentation for the standard SPP-R310 mobile printer. Visit
the Bixolon website (www.bixolon.com) to download the documentation, SDKs, and
utilities for the SPP-R310 mobile printer.

1. Windows CE Module Program Manual

This manual provides information on the DLL files required for Microsoft Windows CE
application program development.

2. Windows Driver Manual

This manual provides information on installation and main functions of the Microsoft
Windows driver for this product.

3. Unified Utility Manual

This manual provides information on the software used to select functions of this product,
modify operational settings, and load bitmap images.

•

VMSM (Virtual Memory Switch Manager): A function that enables software-based
virtual switches to set basic operational conditions of the product.

•

NV Image Download Manager: Utility for downloading image files, such as logos,
intended for repetitive printing.

•

A function that updates the printer firmware (Firmware Manager).

4. Bluetooth & Wireless Manual

This manual describes how to connect terminals (PDAs, PCs, etc.) with Bluetooth
functionality, and how to connect wireless LAN in infrastructure.

5. Commands Manual

This manual provides information on the protocol and functions of the control commands
that can be used with this product.

6. Code Pages Manual

This manual provides information on each character code page that can be used with this
product.

2-1

3

What’s in the Box

The printer box contains the following items. The bundled Oracle P/N is 7120777.
Note: You must order the country-specific power cord separately.

Optional Accessories Available from Oracle

Note: For a complete list of accessories, visit the Bixolon website.

3-1

Oracle MICROS M31 Mobil e Printer Overview

3-1

4

•

The battery is partially charged at the time of purchase. Fully charge the

Installation and Usage

Installing the Bat tery

1. Insert the battery in the bottom of the printer. Ensure you align the battery hook.

2. Push the battery into the slot until it snaps into place.

NOTE:

battery using the battery charger or the optional Single Battery Charging
Cradle/Quad Battery Charging Cradle prior to product use.

4-1

Using the Printer Power Supply

CAUTION:

Use only the Oracle MICROS-supplied power supply, or the printer may incur

The printer power supply is used to charge the battery while it is installed.

1. Turn off the printer power.

2. Connect the power cord (2) to the power supply (1), and then connect AC power.

3. Open the external interface cap in the direction of (3).

4. Connect the power supply’s barrel connector to the printer power connector.

Chapter 4

Installation and Usage

serious damage. Warranty does not cover this type of damage.

4-2

Using the Single Batt ery Charging Cradle (Optional)

1. Connect the power cord (2) to the power supply (1).

2. Connect the power supply’s barrel connector (1) to the power connector of the Single

Battery Charging Cradle (3).

3. Plug the power cord (2) into an electrical outlet.

4. Insert the battery (4) into the Single Battery Charg in g Cr adle (3) until you hear a

snapping sound.

Chapter 4

Installation and Usage

4-3

Using the Quad Battery Charging Cradle

WARNING:

Use only the designated power supply (12VDC, 3 A).

(Optional)

1. Connect the power cord to the power adaptor, and connect the adaptor to the power

connector of the Quad Battery Charging Cradle.

2. Plug the power cord into a power outlet. Input power is 100 ~ 240VAC, 50/60Hz,

1.0A.

3. When power is supplied, the yellow, green, and red LEDs appear for three seconds

during the self-test.

Chapter 4

Installation and Usage

4-4

Charging Batteries with the Quad Battery

LED

Charge Status

Charge Time

Red LED On

Charging

Green LED Blinking

Over 80% Charged

Green LED On

Fully Charged

Red LED Blinking

Error Replace

CAUTION:

•

If the red LED on the charger blinks, reseat the battery in the charger.

Charging Cradle

1. Insert the battery into the Quad Battery Charging Crad le.

2. Gently slide the battery until it reaches the bottom of the charger.

3. Charging starts as soon as the battery is completely inserted.

4. After charging, remove the battery from the Quad Battery Charging Cradle.

Chapter 4

Installation and Usage

Table 4-1 – Quad Battery Charging Cradle Status Indicators

•

•

If the red LED continues to blink despite several attempts (4 ~ 5 times) to
reseat the battery, contact Oracle.

Charging time may vary depending on the type of the charger or the
ambient temperature.

2.5 hours

4-5

Installing Paper

1. Press the Open button to open the paper cover.

Chapter 4

Installation and Usage

2. Insert the paper into the pri nter . Orient the paper so that it curls up from the bottom of

the roll.

4-6

3. Pull out the paper and close the paper cover.

4. Tear off any excess paper toward the side of the printer.

Chapter 4

Installation and Usage

4-7

Using the Belt Clip

Belt Clip

Coin

1. Insert the belt clip screw to the belt clip mounting hole.

Chapter 4

Installation and Usage

2. Tighten the belt clip screw with a coin-like object.

4-8

3. Slide the clip over the belt.

Belt

Chapter 4

Installation and Usage

Using the M31 Control P anel

4-9

Table 4-2 – M31 Control Panel Features

Feature

Appearance

Description

Power Button

Turns the printer on and off.
Paper Feed Button

Feeds paper manually. Can also be

Battery Status LEDs

Displays battery status/charge level.

Error Red LED

Indicates there is a problem with the

Bluetooth Status LED

Displays Bluetooth Status.

status LED are turned on.

Installation and Usage

•

When the printer is off, press and
hold this button for approximately
2 seconds to turn on the power.

•

When the printer is on, press and
hold this button for approximately
2 seconds to turn off the power.

used to perform a self-test on power
up. See Self-Test Instructions
described later in this manual.

Chapter 4

(Blue or Red)

•

Three blue LEDs indicate the
battery is fully charged.

•

Two blue LEDs indicate the
battery is half charged.

•

One blue LED indicates the
battery is at the lowest charge
level.

printer.

•

If the LED is on, the paper cover is
open or the battery must be
charged or replaced.

•

If the LED is blinking, either the
paper has been fully used or the
print head is overheated. (Replace
the paper roll or turn off the printer
for at least 10 minutes.)

•

If the LED continues to blink, it
may indicate a more serious
problem with the product. Call your
authorized service dealer.

4-10

•

When using Bluetooth: If the
printer is ready for wireless
communication with any Blueto ot h,
the green LED and the battery

Feature

Appearance

Description

•

In power save mode, only the

Self-Test

Run the self-test when you want to check the setup of the printer or when you encounter
a problem, and check the following:

•

•

•

Operation
Print Quality
Firmware Version

Installation and Usage

Status LED is lit.

•

Power saving mode is activated
after the first communication, with
a default time interval of 10
seconds.

Chapter 4

•

Memory Switch Settings

If no issue is found with the printer after running the self-test, examine the other
devices/peripherals and software. This function is independent of such other devices and
software.

Self-Test Instruct i ons

1. Turn off the printer and close the printer paper cover.

2. Press and hold the paper feed button and the power button simultaneously to turn on

the printer.

3. After printing begins, release the two buttons.

4. To view a printout of the ASCII pattern, press the paper feed button again.

5. After the ASCII pattern prints, the self-test is automatically terminated.

4-11

Chapter 4

Installation and Usage

4-12

5

Label Printing Function

Label paper and black mark paper can be used when the printer is in label mode.

Label Function Setting

1. Power on the printer.

2. Open the paper cover, and then press and hold the paper feed button for longer than

two seconds.

3. After the buzzer tone alert, insert paper and close the cover.

4. Repeat the steps above to return to receipt mode.

Auto Calibration Function for Label Printing

The label printing function requires the recognition of label paper gaps and black mark
paper black bar in order to print.

If label paper gaps are not properly recognized, use the auto calibration function.

Auto Calibration Instructions

1. Turn off the printer while in lab el print m ode.

2. Press and hold down the paper feed button and then press the power button.

3. After the following printout is finished, press the power button to perform auto

calibration.

- Select the mode

- Auto Calibration: Power Button

- Self-Test: Feed Button

4. The auto calibration routine prints three pages of label paper.

5-1

6

Connecting Peripherals

This product can communicate with other devices via Bluetooth or serial USB cable. The
pairing procedure establishes a secure connecti on bet ween the two Bluetooth devices.

Bluetooth Pairing Modes

There are two pairing modes available to the M31 printer. The printer firmware has the
default pairing mode for the M31 Bluetooth printer set to Secure Simple Pairing (SSP).
This can be changed by running the Unified Mobile Utility described later in this manual.

1. Legacy Pairing or PIN Mode pairing

- Bluetooth devices that implement the Bluetooth Core Specifications prior version

2.1 utilize Legacy Pairing.

- The default PIN is 0000

2. Secure Simple Pairing (SSP)

- Specified by Bluetooth Core Spec v2.1 and used for any device that implements
v2.1 or greater.

Connecting via Bluetooth

The printer can be connected to devices equipped with Bluetooth communication
capacity (PDAs, PCs, etc.).

1. Click the Windows Button and search for Bluetooth to add a device. In some cases it

may be shown as Manage Bluetooth Devices.

2. Ensure that Bluetooth is turned on and your PC or tablet is searching and

discoverable by other Bluetooth de vices .

3. Select Oracle M31.

6-1

Chapter 6

•

This device supports NFC Auto Pairing typically found on Android devices.

Connecting Peripherals

4. Once discovered, and if Legacy PIN Mode is enabled, you will be asked to enter the

passcode. The default PIN is 0000. Otherwise, the printer will automatically pair and
connect.

5. Once connected, the printer may display the message “Driver is unavailable.” This is

normal.

6. The printer should now appear in Control Panel – Devices and Printers.

NOTE:

•

It may display a message that the device cannot be connected as NFC
Auto Pairing and not supported. Therefore pairing the devices must be
completed manually. This is considered normal.

•

You can check the Bluetooth environment (authentication, encryption,
connection mode) via the self-test page.

•

To connect the printer with another device via Bluetooth, the devices must
be within 10m of one another. The connection is broken if the distance
between devices exceeds 10 meters (32.8 feet).

•

The maximum separating distance may be shortened if transmission
obstacles, such as cement walls, are present.

•

Interference could occur from other devices that use the same frequency.
Separate the printer and Bluetooth-enabled device from such interrupting
devices by a distance of at least 5m (16.4 feet).

6-2

Chapter 6

•

Use only the in-box USB cable provided by Oracle.

Connecting Peripherals

Connecting the Interface Cable

1. Open the Interface Cover (1).

2. Connect the external communication cable (2) to the cable connector of the printer.

NOTE:

3. Connect the interface cable to the USB port (3) of the device (PDAs, PCs, etc.).

6-3

7

Changing the Default Language Setting

The factory default language is English. To change this setting, follow the steps below:

1. Use the Unified Mobile Utility - Virtual Memor y Switch Mana ger to set the correct

language.

2. Change the regional language setting in Microsoft Windows.

3. Restart the PC.

4. Check and change the default COM Port setting to 19200 baud.

5. Change the character-set/print language from OPOS.

6. Restart the printer.

7-1

8

ORA-M31 Unified Mo bile Utility

The Unified Mobile Utility lets you specify operational settings, add functions, and upload
new firmware to the printer. It consists of the following main capabilities:

• A function that sets printer operation conditions via software-based virtual
switches (VMSM: Virtual Memory Switch Manager). You will need to use this
tool to enable the printing of double byte characters (Traditional Chinese,
Simplified Chinese, Japanese, or Korean).

• A function that facilitates the downloading of image files, such as logos, intended
for repetitive printing (NV Image Download Manager).

• A function that updates the printer firmware (Firmware Manager).

Virtual Memory Switch Manager Usage

1. Connect the printer and the PC via the USB interface cable. You can also perform

this action over a Bluetooth connection.

2. Power on the printer.

3. Install the Unified Uti lity. The executable file can be found on My Oracle Support

(MOS) https://support.oracle.com

4. A shortcut should be visible on the desktop for the ORA-M31 Unified Mobile Utility

to launch the program.

5. In the Communication Setting panel, select USB from the interface dropdown if

connected to your PC via the USB interface cable, otherwise select Bluetooth if a
mobile connection to the PC has been established.

8-1

Chapter 8

ORA-M31 Unified Mobile Utility

a. If connected via Bluetooth you may need to determine the outgoing COM port

before running the Virtual Memory Switch Manager.

b. You can check to see if the printer is already assigned a COM port on the COM

Ports tab of your Bluetooth settings window.

6. Open the Microsoft Windows Control Panel. In the Control Panel search box, type

Bluetooth, and then tap Change Bluetooth settings.

7. In the Bluetooth Settings dialog box, tap the COM Ports tab, and allow the screen to

refresh to show the active Outgoing COM port for the Oracle M31 printer

8. In the Unified Mobile Utility, tap the Port drop-down list and select the proper COM

port. In the following example it is COM4.

8-2

Chapter 8

ORA-M31 Unified Mobile Utility

9. If no COM port is listed from step 7, then your Bluetooth printer doesn't have a COM

port assigned therefore you will have to add one.

10. On the Microsoft Windows Bluetooth Settings dialog, tap Add, and then select

Outgoing.

11. Tap Browse, and then locate and select Oracle M31.

12. Tap OK.

To verify the COM port assignment:

From the Microsoft Windows Bluetooth Settings dialog, select the COM Ports tab,
and then confirm the entry for the Oracle M31 printer.

13. In the Unified Mobile Utility, tap the Port drop-down list and select the proper COM

port. In the following example it is COM4.

8-3

Chapter 8

•

Thai printing uses the single byte setting and the PC437-USA Standar d

ORA-M31 Unified Mobile Utility

14. Tap the Virtual Memory Switch Manager button. The following dialog appears:

15. On the Printer Setting 1 tab under Default Code Page, select a default for the

desired country font set from the Single Byte Codepage or Double Byte Codepage
drop-down list.

a. For double byte printing, de-select the Single Byte Codepage check box, select

the Double Byte Codepage check box, and then select a language from the
drop-down list.

NOTE:

Europe default code page.

16. Tap Save, and then tap OK to confirm the change.

8-4

ORA-M31 Unified Mobile Utility

17. Select the Printer Setting 2 tab, and then make any required changes.

Chapter 8

18. Select the Printer Interface tab, and select the Enable Bluetooth Setting to change

the current Bluetooth Pairing Method. If preferred, you have the option of selecting
Legacy PIN Pairing Mode. This will also enable you set a user defined PIN Code and
Connection Mode. Confirm the other attributes as required.

19. After setting the desired function(s), tap Save. The printer prints the current settings

and prompts you to reset the printer power.

8-5

Table 8-1 – M31 Printer Functions

Function

Description

Printing Density

Sets printing density Value range is 80~1 50%

Printing Speed

Sets printing speed Value range is 50 or 100 mm/s.

Printer Service

Printer Service change receipt mode or label mode.

Default Code Page

Sets the default code page (Refer to the Code Page Manual

Default Font Type

Sets default font type and size.

Beeps for Low
Battery

Sets beeping when reaching low battery capacity.

Beeps for Paper Roll
End

Sets no beeping or beeping when reaching paper roll end.

Double Byte
Character Mode

Sets double byte language usage m ode.

Auto Power Off Time

Sets time interval between absence of printer use and
automatic turning off of printer power.

Auto Power Saving
Time

Sets time interval for automatic entering into power saving
mode while the printer is in use.

MSR Trigger

Printer)

Sets MSR data scanning mode, 7 modes supported (Refer to

Serial Interface
Configuration

Changes the serial Interface setting.
* Printer must be reset for changes to take effect.

Bluetooth Pairing

Secure Simple Pairing Mode: (Default) Provides a simplified

enabled with this setting.

Connection Mode

Enabled with Legacy PIN Pairing Mode :

for more detailed information on the Code Pages supported.)

Chapter 8

ORA-M31 Unified Mobile Utility

(N/A for Oracle M31

Method

“GS ( E” in the Control Commands Manual.)

and secure connection as specified Bluetooth Core Spec v2.1
and greater. Connection is acc om plishe d without a user PIN
Code as utilized in the “Just Works” pairing mode. Encryption
is used in this mode.

Legacy PIN Pairing Mode: Used by legacy devices that do
not support Bluetooth core Spec 2.1 and above. A user PIN
Code can be entered. Connection mode setting is also

•

•

•

Mode1: connection possible only with the first device with
which connection succeeds.

Mode2: connection with all Bluetooth enabled devices
possible via use of a PIN Code.

Mode3: connection possible only with the first device with
which connection succeeds and searching or use of
connected device possible.

8-6

Function

Description

PIN Code

Enabled with Legacy PIN Pairing Mode .

•

Default is 0000.

Printer Name

Shows the device name displayed when establishing a
Bluetooth connection (maximum 12 characters long).

Shows PIN Code required for Bluetooth connections
(maximum 12 characters long)

NV Image Download Manager Usage

1. In Microsoft Windows, search for the ORA-M31 Unified Mobile Utility and launch the

program. If not installed, follow the installation steps as outlined in the previous
section.

2. Under Communication Set ting, select the required Interface:
a. Select USB if connected to your PC via the USB cable.

Chapter 8

ORA-M31 Unified Mobile Utility

b. Select Bluetooth if connected via Bluetooth.

8-7

ORA-M31 Unified Mobile Utility

3. Tap the NV Image Manager button. The following dialog appears:

Chapter 8

4. Tap Add Image, and then locate an image bit map file from your PC.

5. Tap Download, use the default Address Code, and then click OK.

8-8

6. Once downloaded, it wil l appear in the NV image List.

Chapter 8

ORA-M31 Unified Mobile Utility

8-9

9

Windows Regional Language Setting

If you want to print in a language other than the default English, you must change the
regional language setting in Microsoft Windows.

1. In Microsoft Windows, search for and open the Region settings.

2. Select the Administrative tab.

3. Under the Language for non-Unicode programs panel, select a language for the

printer. This should match the language selected in the OPOS settings.

•

Traditional Chinese – Choose “Chinese (Traditional, Taiwan)”

•

Simplified Chinese – Choose “Chinese (Simplified, China or Singapore)”

•

Japanese – Choose “Japanese (Japan)”

•

Thai – Choose “Thai (Thailand)”

9-1

Windows Regional Language Setting

•

Korean – Choose “Korean (Korea)”

4. Restart the PC for the new language setting to take effect.

Chapter 9

9-2

10

COM Port Setting – Baud Rate

To configure the printer for printing in a foreign character set through OPOS, you must
change the default COM port setting to 19200 bps.

1. Navigate to the Microsoft Windows Control Panel - Devices and Printers, and then

select the Oracle M31 printer icon to launch the Printer Properties.

2. Select the Hardware tab, and then tap Properties.

10-1

Chapter 10

COM Port Setting – Baud Rate

3. On the Properties dialog, select the Port Settings tab, and then set the Bits per

second option to 19200.

4. Click OK twice to save and exit.

10-2

11

OPOS Driver Installation and Set up

This section explains how to install and set up the Oracle OPOS DRIVER. It is mainly
used with Oracle Simphony POS to enable foreign character (double byte) printing on the
Oracle MICROS Mobile Printer M31.

This is a custom driver developed by Bixolon for Oracle’s use. Custom firmware
containing single and double byte fonts is factory loaded in the printer.

The OPOS driver referred to in this document can be obtained from My Oracle Support
(MOS) at https://support.oracle.com.

Installing OPOS

1. Run the OPOS Driver installation file:

ORA M31_OPOS_Driver_Setup_EN_V4.4.1.exe

2. On the intro screen, tap Next.

3. On the License Agreement screen, accept the terms software license, and then tap

Next.

4. On the Setup Type screen, select an installation type, and then tap Next. The default

installation locations are:

- 32bit OS: C:\Program Files\OPOS\BIXOLON OPOS DRIVER\

- 64bit OS: C:\Program Files (x86)\OPOS\BIXOLON OPOS DRIVER\

5. Tap Install to install the OPS driver.

After installation, the OPOS Utility will appear in Microsoft Windows as the ORA-M31
OPOS Setup Utility, as shown below:

11-1

Setting Up OPOS

1. In Microsoft Windows, search for the ORA-M31 OPOS Setup Utility, and then run

the program.

2. In the ORA-M31 OPOS Setup Utility, tap Add Device, select ORA-M31 in the Device

List under the POS Printer category, and then click Next.

Chapter 11

OPOS Driver Installation and Setup

3. The Select Interface section should have Serial and Bluetooth checked. Ensure the

desired COM port is unused. In this example, COM4 is selected.

4. Enter a Logical Device Name (LDN). This will be the name used in Simphony EMC.

5. Set the BaudRate to 19200

Other selections can be set as shown below.

6. Ensure the printer is powered on, and then tap Check & Health.

11-2

Chapter 11

OPOS Driver Installation and Setup

If you receive the above error, you must change to another COM port. The Bluetooth
printer will likely use COM3 or COM4.

Successful connections appear as follows:

7. Tap Print(P) to display a success message and to print a message.

The following image shows the printer is successfully configured in OPOS.

11-3

Chapter 11

OPOS Driver Installation and Setup

8. On the ORA-M31 OPOS Setup Utilit y main screen, tap Advanced to select the

required character set. The default is English

9. Select a character set from the Characterset list box.

11-4

Chapter 11

Language

Character set

English

437

Traditional
Chinese

Simplified
Chinese

Japanese

932

Thai

874

Korean

949

OPOS Driver Installation and Setup

10. The Characterset ID refers to the Code Pages that are loaded to the printer. Shown

below is a partial listing for reference purposes. Refer to Bixolon’s Code Pages
Manual for a complete listing of the SPP-R310 character code tables.

950
936

11. Tap Save, then tap OK to finish OPOS configuration.

Setting Up an OPOS Printer in Simphony EMC

In Simphony EMC, configure the Bixolon 310 printer as an OPOS printer.

•

Printer Type = OPOS Printer

•

Thermal Printer = Enabled

11-5

OPOS Driver Installation and Setup

•

Device Name = Logical Device Name you configured in OPOS, which is
“BTPRINTER” in this case.

•

Buffer Out = Enabled

•

Buffer All Data Before Printer = Enabled.

Chapter 11

11-6

12

WARNING:

•

Use only the linerless paper specified in the

Maintenance

If the interior of the printer is dusty and the print quality has declined, you may find it helpful to
clean the printer. A thermal printer cleaning pen can be purchased separately from various
suppliers.

appendix. Use of other paper voids product
warranty.

•

Use a thermal printer cleaning pen (PCP-R200II)
provided by BIXOLON for cleaning or equivalent.

Cleaning the Print er

1. Open the paper cover and remove the paper.

2. Clean the print head (A) using a cleaning pen. Apply the cleaning pen from the center

to the edge of the print head (A) for cleaning.

3. Using the cleaning pen, remove the paper dust from the paper detection sensor (B).

The sensor could be located in the middle or on left or on right.

4. Do not use the printer for one to two minutes after cleaning the print head (A) to allow

the cleaning agent from the cleaning pen to completely evaporate and dry.

5. Insert the paper and close the paper cover.

12-1

CAUTION:

•

Make sure the printer power is turned off before cleaning.

•

Wait for two to three minutes after power-off before print head cleaning
because it may be very hot.

•

Do not to touch the hot area of the print head with your hand while
cleaning it.

•

Static electricity can damage the print head.

•

Avoid scratching the print head.

•

Clean the print head periodically if linerless paper is used. Recommended
cleaning period is after consuming twenty rolls of linerless paper (100
meters), or approximately once a week. Print quality may be degraded or
print head life may be shortened if it is not cleaned periodically.

Chapter 12

Maintenance

12-2

13

Care and Handling

Use the following precautions when operating the Oracle MICROS Mobile Receipt Printer
M31:

•

Always exercise care when operating and handling the printer.

•

Use a chamois or a clean, lint-free cloth to clean the printer surface. Do not use
chemical, alcohol, or petroleum-based cleaners that are not recommended for
plastics.

•

Spilled liquids can cause damage to the circuits in the printer.

•

Do not place equipment near food preparation areas, glass racks, or water stations.

•

Avoid prolonged exposure of the printer to any strong heat source.

•

Do not use any power supply other than the one recommended for use with each
printer.

•

Never attempt to disassem ble the print er , as this will void any warranty.

The Oracle MICROS Hardware Site Preparation Guide contains additional environmental
and placement considerations.

13-1

14

CAUTION:

•

Rechargeable Lithium Ion batteries are potentially hazardous and can

Safety Precautions for Lithium-Ion Batteries

present a serious FIRE HAZARD if damaged, defective, or improperly
used.

Recommendation for Charging

•

Batteries should be charged within 24 hours of a full discharge.

•

Do not charge batteries outside of normal operating temperature (0-40 Deg C).

•

Do not operate or charge a battery that has been damaged from dropping or from
shipping damage.

•

Do not use a charger other than the ones specified for use with the product.

•

A healthy battery should only get slightly warm during charging. If the battery
becomes hot, smokes, swells, or gives off an odor during charging, terminate
charging immediately and contact Oracle. Note – the charger itself may get quite
warm to the touch when charging a deeply discharged battery.

14-1

15

Item

Description

Printing

100 mm/sec (Receipt paper), 80 mm/sec
Resolution

203 DPI

Paper Supply
Character Size

Font A: 12 × 24 Font B: 9 × 17 Font C: 9 × 24

Characters

English: 95

1 Dimension: UPC-A, UPC-E, Code 39, Code 93,

Emulation

BXL/POS

Windows XP(32/64bit) / WEPOS / 2003

Windows XP / WEPOS / 2003 Server / VISTA /
Sensor

Paper End, Paper Cover Open Switch

Cutter Type

Tear-Bar

Language

User language supported

Appendix

Specifications

Printing

Method

Print Speed

Mode

Per Line

Character Set

Barcode

Thermal printing

(Linerless paper)

Easy paper loading

Font A: 48 Font B/C: 64

Expanded Graphics: 128 × 33 pages
International: 32

Code 128, EAN-8, EAN-13, ITF, Codabar
2 Dimension: PDF417, Data Matrix, MaxiCode,

QR code, GS1 DataBar, Aztec Code

15-1

Driver

SDK

Server(32/64bit) /
VISTA(32/64bit) / 2008 Server(32/64bit) /

7(32/64bit) /
8(32/64bit) / 10(32/64bit)

2008 Server, Windows 7 / 8 / 10

Chapter 15

Paper

Receipt

Linerless

Paper Type

Thermal Paper

Thermal Paper

Outer Diameter

79.5 ± 0.5 mm (3.13” ±

79.5 ± 0.5 mm (3.13” ±
Thickness

0.07 ± 0.005 mm

0.08 ± 0.01mm

Printer

50 km (Receipt paper), 10 km (Linerless paper)

Battery

Rechargeable up to 500 full cycles

Serial/USB

Voltage: 100 ~ 240 VA C

Voltage: 8.4 VDC Current: 0.8A

Type

Lithium-ion

Voltage: 7.4 VDC (Available 8.4 ~ 6.8VDC)
Charging Time

Within four hours

Printer: -15~50℃ (5~122℉)

Printer: 10~80% RH (No condensation)

105mm × 126mm × 58mm (4.14 in. × 4.97 in. ×

Printer: 285g (0.63lbs)

Battery Pack, Printer Power Supply, Belt Clip,

Appendix

Paper

of Paper Roll

Width

Reliability

Communications Interface

Input

Battery
Charger

Output

Battery

Output

Max. Ø50 mm (1.97”) Max. Ø49 mm (1.93”)

0.2”)

0.2”)

Bluetooth Class2 V3.0 +EDR

Current: 0.5A (Max. at 110VA)

* Charging times depend on the type of charger
used.

Capacity: 2600 mAh

Usage
Conditions

Dimensions Printer

Weight Printer

Accessories Basic Package

15-2

Temperature

Humidity

Battery: 0~40℃ (32~104℉)
Battery discharge: -20~60℃ (-4~140℉)

Battery: 20~70% RH(Non-condensing, refer to
the

temperature conditions on page 8)

2.29 in.)

Printer+Battery: 385g (0.85lbs)
Printer+Battery+Paper: 528g (1.17lbs)
Package: approx.1000g (2.21bs)

Paper, USB Cable

Chapter 15

• Spare Printer Battery

Oracle M31

79.5 ± 0.5 mm
(3.13” ± 0.2”)

Max. Ø50 mm
(Max. Ø1.97”)

0.07 ± 0.005 mm
(0.0028” ± 0.0002”)

21m (68.89’)

Appendix

• Single Battery Charging Cradle w/Power Supply

Sold
Separately

• Quad Battery Charging Cradle w/P o wer Sup ply,

• Power Supply for Printer and Single Battery

Cradle

• Power Supply for Quad Battery Charging Cradle

Receipt Paper Specification

Model Paper width

Recommended Thermal Paper

PD 150R (Paper Thickness 75)m), New Oji Paper Mfg. Co., Ltd.

Outer diameter of

paper roll

Thickness Length of Paper

Label Paper Specification

Quantity of Label (Reference)

Model

Oracl

e

Model

Oracle

M31

Paper Width

79.5 ± 0.5 mm
(3.13” ± 0.2”)

Outer Diameter of

Max. Ø49 mm
(Max. Ø1.93”

Paper Roll

Outer Diameter

of

Paper Roll

Max. Ø49 mm
(Max. Ø1.93”

1

”

330

)

Inner Diameter of

)

2

175 12

Paper Core

Length of Label

”

3

m

”

0

19m

Length of Paper

(Reference)

4

”

90

9.5m

(31.16’)

5

”

70

6

”

-

15-3

Linerless Paper Specification

Chapter 15

Appendix

Model

Oracle

M31

Paper Width

79.5 ± 0.5 mm
(3.13” ± 0.2”)

Recommended Linerless Paper

T6087 (Paper Thickness 76e)), Blumberg GmbH & Co. KG

Sample Printouts

Traditional Chinese:

Outer Diameter of

Paper Roll

Max. Ø49 mm
(Max. Ø1.93”

)

Thickness

0.08 ± 0.01 mm

(0.0032” ± 0.0004”)

Length of Paper

(Reference)

17m

(55.77’)

15-4

Simplified Chinese:

Chapter 15

Appendix

15-5

Japanese:

Chapter 15

Appendix

15-6

Korean:

Chapter 15

Appendix

15-7

Thai:

Chapter 15

Appendix

Certification

WEEE (Waste Electrical and Electric Equipment)

the retailer where they purchased this product, or their local government office for details
on where and how they can conduct environmentally safe recycling of such items.
Commercial users should contact their suppliers and check the terms and conditions of
purchase contracts. This product should not be combined with other commercial waste
for disposal.

This mark shown on the product or its literature indicates that the
corresponding item should not be discarded at the end of its working life with
other household waste. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, please separate marked
items from other types of waste and recycle them responsibly to promote the
sustained reuse of material resources. Household users should contact either

15-8

Chapter 15

Appendix

Rating Label Symbol Information

DC (Direct current)

• This equipment is for indoor use and all of the communication wiring is limited to
the inside of the building.

• The switch is the disconnecting device. Turn off switch from any hazard.

The following Bluetooth mark and Declaration ID D029148 is only applicable to models
with the Bluetooth SIG qualificatio n.

Instructions for the correct selection of a suitable Listed Class 2 Power Battery Charger
(Adaptor) including “This product is intended to be supplied by a Listed Battery Charger
(Adaptor) marked “Class 2” and rated output 8.4 V DC, 0.8 A.”

FCC Compliance Inform ation

This device complies with Part 15 FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operation.

Information to the User

NOTE: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference

in a residential installation.
This equipment generates, uses, and may radiate radio frequency energy and, if not

installed and used in acc ordance with th e ins tructio ns, m ay cause har m ful interf erenc e to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television receptio n, which can be determined b y turning the equipment off and on, t he
user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet different from that to which th e receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

15-9