Oracle MICROS 720 Setup Manual

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Oracle® MICROS Tablet 720
Setup Guide
E86334-02
May 2017
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Oracle MICROS Tablet 720 Setup Guide,
Copyright © 2017, 2017, Oracle and/or its affiliates. All rights reserved.
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Contents
Preface................................................................................................................................................................. v
1 The Oracle MICROS Tablet 720
Tablet Features .......................................................................................................................................... 1-1
Technical Specifications ........................................................................................................................... 1-3
Software Components.............................................................................................................................. 1-4
Tablet Accessories..................................................................................................................................... 1-5
2 Setup and Configuration
Performing an Initial Setup ..................................................................................................................... 2-1
Inserting and Removing the Battery ...................................................................................................... 2-1
Charging the Tablet and Battery ............................................................................................................ 2-2
Powering the Tablet On and Off............................................................................................................. 2-2
Barcode Scanner Configuration.............................................................................................................. 2-3
Using the Barcode Scanner...................................................................................................................... 2-3
3 Battery Performance
LED Status and Behavior......................................................................................................................... 3-1
Battery Life and Charging Times ........................................................................................................... 3-2
Backup Battery .......................................................................................................................................... 3-2
4 Wireless Networking
Connecting to a Wireless Network ........................................................................................................ 4-1
Configuring Bluetooth ............................................................................................................................. 4-1
5 Equipment Dimensions
Tablet 720 Dimensions ............................................................................................................................. 5-1
4-Bay Tablet Charger Dimensions.......................................................................................................... 5-2
4-Bay Battery Charger Dimensions........................................................................................................ 5-3
6 Troubleshooting
Basic Troubleshooting.............................................................................................................................. 6-1
iii
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Troubleshooting the Barcode Scanner ................................................................................................... 6-1
Troubleshooting the MSR........................................................................................................................ 6-2
Performing a System Recovery............................................................................................................... 6-2
7 Care and Handling.............................................................................................. 7-1
8 Regulatory and Compliance
FCC Compliance ....................................................................................................................................... 8-1
FCC Interference ....................................................................................................................................... 8-1
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Preface
The Oracle MICROS Tablet 720 is a built for purpose tablet and designed for the hospitality market.
Audience
This document is intended for those who will be setting up, installing, and operating the Oracle MICROS Tablet 720. It is not specific to a particular software application.
Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL:
https://support.oracle.com
When contacting Customer Support, please provide the following:
Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screen shots of each step you take
Documentation
Oracle Hospitality product documentation is available on the Oracle Help Center at
http://docs.oracle.com/en/industries/hospitality/.
Revision History
Date
April 2017 Initial Publication
May 2017 Updated the front and side view image in the
Description of Change
Tablet Features section.
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The Oracle MICROS Tablet 720 features a slim yet rugged enclosure, a 7–inch TFT display powered by the Intel Atom quad-core processor, and offers optimal combinations of performance and power savings. It offers integrated Wi-Fi and Bluetooth connectivity, a magnetic stripe reader, an optional barcode scanner, and an optional RFID reader. The Tablet 720 is available with Microsoft Windows Embedded
8.1 Industry Pro or Microsoft Windows 10 IoT Enterprise 2016 LTSB operating systems.
Tablet Features
1
The Oracle MICROS Tablet 720
Tablet Features
Technical Specifications
Software Components
Tablet Accessories
Figure 1-1 The Features of the Oracle MICROS Tablet 720 — Front and Side View
The Oracle MICROS Tablet 720
1-1
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Tablet Features
Figure 1-2 The Features of the Oracle MICROS Tablet 720 — Back View
Table 1-1 Input/Output Port on the Oracle MICROS Tablet 720
Feature Description
A. Barcode Scanner (Optional) Captures and reads information contained in
a bar code.
B. Magnetic Stripe Reader (MSR) Reads the information encoded in the
magnetic stripe of payment cards.
C. Headphone Jack Use to connect a headphone, a microphone,
or a headset.
D. USB 2.0 Port Use to connect peripherals such as storage
devices, printers, and displays.
E. 5V DC Power Input Use to connect a power adapter to provide
power to your tablet and charge the battery.
Table 1-2 Button Functions on the Oracle MICROS Tablet 720
Feature Description
1. Power Button Turns the tablet on or off.
2. Scanner Trigger Use to activate the barcode scanner.
3. Battery/Power LED Indicates the power and battery status.
Battery LED Status has more information on the behavior of the LED.
4. Battery Latch Use to unlock and remove the battery.
5. Battery Sensor Senses the presence of a battery. Located in
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the battery compartment under the battery.
Inadvertently pressing this when the battery is removed disables the “hot swap” capability and causes the tablet to power off.
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Technical Specifications
The following table contains the technical specifications for the Oracle MICROS Tablet
720.
Table 1-3 Technical Specifications for the Oracle MICROS Tablet 720
Feature MICROS Tablet 720
Processor Intel Atom Quad Core, 1.33GHz
RAM 2GB
Storage 64GB Flash
Operating System Microsoft Windows Embedded 8.1 Industry
Display 7-inch LED-Backlight Screen with Capacitive
Technical Specifications
Pro
Microsoft Windows 10 IoT Enterprise 2016 LTSB
Touch
Display Resolution 1280 x 800
WLAN Wi-Fi 802.11a/b/g/n
Bluetooth Bluetooth 4.0 LE
USB Port USB 2.0 x 1
Headset Jack 1
DC In 1
AC/DC Adapter Input: 100 – 240V AC; Output: 5V DC, 3A
Battery Pack Replaceable rechargeable Li-ion battery, 3.6V,
8800mAh
Backup/Bridge Battery: 240mAh
Enclosure ABS + PC plastics
Dimensions (H x W x D) 5.24 in x 8.26 in x 0.93 in
133 mm x 210 mm x 23.5 mm
Temperature Operation: 0 °C (32 °F) to 40 °C (104 °F)
Storage: -20 °C (-4 °F) to 60 °C (140 °F)
Humidity 0% to 90% Non-Condensing
Weight 1.31 lbs (0.59 kg)
Magnetic Stripe Reader (MSR) Triple Track Readers (ISO TK1, 2 & 3), JIS &
Barcode Scanner Optional; 1D/2D Barcode Scanner
AAMVA Compliant
The Oracle MICROS Tablet 720 1-3
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Software Components
Table 1-3 (Cont.) Technical Specifications for the Oracle MICROS Tablet 720
Feature MICROS Tablet 720
NFC/RFID Optional; Supports ISO/IEC 14443 A
Software Components
The Oracle MICROS Tablet 720 comes pre-installed with the Microsoft Windows Embedded 8.1 Industry Pro or Microsoft Windows 10 IoT Enterprise operating system.
The Microsoft Windows Embedded 8.1 Industry Pro operating system offers the latest Windows 8.1 innovations in security, management, and user experience, as well as the flexibility and enhanced lockdown capabilities needed to power and secure POS­industry devices. Features include:
Enhanced security technologies protect your device, data, and network.
Lockdown features help control the device configuration for a consistent and secure user experience.
Reader/Writer Mode @ 13.56MHz
BitLocker and Trusted Boot technologies ensure data protection, hard drive encryption, and protect against malware.
Improved multi-touch capabilities and responsive controls create a more natural user experience.
New power management and wireless technologies improve mobility and access.
The Microsoft Windows 10 IoT Enterprise operating system offers the latest Windows 10 Enterprise innovations to the POS industry as well as enterprise-grade security and reliability to ensure your devices and data are protected against modern security threats. Features include:
Comprehensive infrastructure and management features provide flexibility, consistency, and advanced security.
Built-in defenses, such as Secure Boot, BitLocker, Device Guard, and Credential Guard, protect your information from leaks or theft.
Advanced lockdown capabilities, such as AppLocker, help create a dedicated device experience for business applications.
Support for Universal Windows apps and Classic Windows applications create a flexible and all-inclusive workspace.
Native-device interoperability provides manageability and a connected organization.
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Tablet Accessories
Table 1-4 Oracle MICROS Tablet 720 Accessories
Accessory Description
Tablet Accessories
High Capacity Battery
Part Number: 7117485
External Power Adapter
Part Number: 7117487
Allows for long use and quick swap without requiring the tablet to be docked.
Can be charged separately using the 4-Bay Battery Charger or with the Tablet 720 using the Desktop Charging Cradle, 4-Bay Tablet Charger, or External Power Adapter.
Charges a single tablet with battery attached.
4–Bay Battery Charger
Part Number: 7117507
Charges up to 4 batteries at a time.
Requires the C7 straight power cord.
The Oracle MICROS Tablet 720 1-5
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Tablet Accessories
Table 1-4 (Cont.) Oracle MICROS Tablet 720 Accessories
Accessory Description
4–Bay Tablet Charger
Part Number: 7117489
Desktop Charging Cradle
Part Number: 7117490
Charges up to 4 tablets with batteries attached at the same time.
Requires the C7 straight power cord.
Charges one tablet with battery attached and one spare battery at the same time.
Requires the C7 straight power cord.
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Table 1-4 (Cont.) Oracle MICROS Tablet 720 Accessories
Accessory Description
Tablet Accessories
Carrying Pouch
Part Number: 7117488
Allows for hands-free portability.
The Oracle MICROS Tablet 720 1-7
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Tablet Accessories
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This section contains instructions for setting up and configuring the Oracle MICROS Tablet 720.
Performing an Initial Setup
Inserting and Removing the Battery
Charging the Tablet and Battery
Powering the Tablet On and Off
Barcode Scanner Configuration
Using the Barcode Scanner
Performing an Initial Setup
2
Setup and Configuration
1.
Place the tablet face down on a smooth, flat surface.
2.
Insert the battery into the battery compartment and gently press down until it clicks into place.
3.
Connect the tablet to its power supply and fully charge.
4.
Power on the tablet by pushing and quickly releasing the Power button. The display powers on in a few seconds.
5.
Complete the Microsoft Windows setup by following the prompts. Consult your network administrator to properly complete the tablet’s network and system configurations.
6.
Ensure the tablet is connected to a secure wireless network.
7. Install the Client Application Loader (CAL) by double-tapping the CALClient
Install icon and following the prompts. Upon successful completion, the tablet is
connected to your application’s CAL server.
Inserting and Removing the Battery
To insert the battery, slide the battery into the battery compartment with the
1.
terminal slots aligned with the battery terminals, and then gently push into place.
To remove the battery, use the Battery Latch on the back of the tablet to unlock and
2.
release the battery.
Setup and Configuration
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Charging the Tablet and Battery
Charging the Tablet and Battery
The Tablet 720 and its battery can be charged using the following chargers:
External Power Adapter
Desktop Charging Cradle
4-Bay Tablet Charger
4-Bay Battery Charger
1.
To charge the tablet using the External Power Adapter:
a.
Plug the charger into an electrical outlet.
b.
Ensure the tablet battery is properly inserted into the Tablet 720.
c.
Plug the charger into the DC Power Input port on the tablet.
2.
To charge the tablet using the Desktop Charging Cradle or the 4-Bay Tablet Charger:
a.
Connect the external power supply to the DC Input port on the Desktop Charging Cradle or the 4-Bay Tablet Charger.
b.
Plug the external power supply into an electrical outlet.
c.
Ensure the tablet battery is properly inserted into the Tablet 720.
d.
Place the Tablet 720 into the charging cradle.
e.
If using the Desktop Charging Cradle and charging a spare battery, place the battery into the spare charging bay.
3.
To charge the battery using the 4-Bay Battery Charger:
a.
Connect the external power supply to the DC Input port on the 4-Bay Battery Charger.
b.
Plug the external power supply into an electrical outlet.
c.
Remove the tablet battery from the Tablet 720.
d.
Place the battery into the charging bay.
Powering the Tablet On and Off
To power on, push and quickly release the Power button.
1.
The display powers on in a few seconds.
To place in standby mode and conserve power, push and quickly release the Power
2.
button.
The display is turned off, but the tablet remains on.
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3. To take the tablet out of standby mode, quickly push the Power button.
The display powers on in a few seconds. The wireless connection may take several seconds to re-establish.
4. To power off for extended storage, use the Shut Down function provided in the
operating system software.
5. To perform a hardware shutdown as means of recovery from tablet lockups, hold
the Power button for four to six seconds.
Use precaution. This type of shutdown is only advisable for troubleshooting and not as normal operation.
Barcode Scanner Configuration
The Barcode Scanner is an optional configuration of the Oracle MICROS Tablet 720. It comes pre-installed and is programmed for the most common terminal and communications settings.
If you need to change these settings, programming is accomplished by scanning the barcodes provided by Honeywell International Inc., the manufacturer of the barcode scanner engine. The N36XX Decoded Engine User Guide by Honeywell International Inc. provides these scan codes. It can be found on the Honeywell International Inc. website.
Barcode Scanner Configuration
Using the Barcode Scanner
The Barcode Scanner has a view finder that projects a bright red aiming beam corresponding to the scanner’s field of view. It can read both 1D linear barcodes and 2D matrix symbols.
To scan single or multiple barcodes/symbols:
1. Hold the Barcode Scanner at an appropriate distance from the barcode/symbol.
2. Pull the Scanner Trigger, and then center the aiming beam on the barcode/symbol.
Tips for using the Barcode Scanner:
For the best read, position the aiming beam centered over the barcode/symbol.
For a good read, position the beam in any direction, such as horizontal, vertical, or diagonal.
The aiming beam is smaller when the scanner is closer to the barcode/symbol and larger when it is farther from the barcode/scanner.
If the barcode/symbol is laminated or highly reflective, it may be necessary to tilt the barcode/symbol to prevent unwanted reflection.
Setup and Configuration 2-3
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Using the Barcode Scanner
Figure 2-1 Barcode Scanner Field of View
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This section contains details regarding the battery for the Oracle MICROS Tablet 720.
LED Status and Behavior
Battery Life and Charging Times
Backup Battery
LED Status and Behavior
The following table describes the behavior and status of the tablet’s LED when connected and disconnected from the power supply.
Table 3-1 LED Status and Behavior of the Oracle MICROS Tablet Battery
LED Power Supply Status
Off Disconnected Battery is not charging.
3
Battery Performance
Off Connected Battery is not charging; check
power supply connection.
On Connected Battery is fully charged.
Blinking, Slow
(1 blink/second)
Blinking, Fast
(4 blinks/second)
Blinking, Fast
(4 blinks/second)
The following table describes the behavior and status of the 4-Bay Battery Charger LED when charging the tablet’s battery.
Connected Battery is charging.
Connected Charging error. The
Troubleshooting sections contains a list of possible causes.
Disconnected Battery is removed for hot
swap. Install a new battery within 3 minutes to avoid power off.
Inadvertently pressing the Battery Sensor when the battery is removed disables the hot swap capability and causes the tablet to power off.
Battery Performance
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Battery Life and Charging Times
Table 3-2 LED Status and Behavior of the Oracle MICROS Tablet 4-Bay Battery Charger
LED Status
Off Battery is not charging.
Yellow Battery is charging.
Green Battery is fully charged.
Battery Life and Charging Times
The following table lists the charging and discharging data for the Oracle MICROS Tablet 720. The charging data pertains to all power supplies and chargers designed for the tablet.
Table 3-3 Battery Charge and Discharge Data
State Charge Status
Charging Approximately 4 hours to reach 95% battery
Discharging Approximately 8 hours to fully discharge
Backup Battery
The Backup or Bridge Battery is a small 240mAh battery located underneath the main battery compartment. This battery provides enough power to perform a hot swap of the main battery without having to reboot the Tablet.
Run Time
Approximately 4 minutes from fully charged state
Assumption: Tablet running a nominal background task.
charge.
Approximately 6 hours to reach 100% battery charge.
battery.
Charge Time
Approximately 2 hours to full
Assumption: Tablet is charging or the main battery is powering up the tablet.
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The Oracle MICROS Tablet 720 is equipped with an embedded 802.11a/b/g/n WLAN adapter and Bluetooth 4.0 low energy (LE) network technology.
Connecting to a Wireless Network
Configuring Bluetooth
Connecting to a Wireless Network
The Oracle MICROS Tablet 720 contains an embedded 802.11a/b/g/n WLAN adapter equipped with a hidden custom antenna.
If WEP/WPA/WPA2 is enabled, the SSID and WEP/WPA/WPA2 parameters and the access points have to match. Consult your network administrator for proper configuration.
The Oracle MICROS Hardware Wireless Networking Best Practices Guide has additional information for configuring your wireless network.
4
Wireless Networking
To connect the Tablet 720 to a wireless network:
1. Tap the Wireless Networks
2. Select the wireless access point from the list of available networks.
3. If you want the device to automatically connect to this wireless network, select
Connect automatically.
4. If required, enter the network’s password.
5. Tap Connect.
Configuring Bluetooth
The Oracle MICROS Tablet 720 contains the Bluetooth 4.0 LE network technology, providing a more energy and power efficient Bluetooth communication range.
To configure Bluetooth on the Tablet 720:
From the Start Menu, tap Settings.
1.
Tap Devices, and then tap Bluetooth.
2.
3. Tap On/Off and ensure Bluetooth is turned on. The Bluetooth
the System Tray when Bluetooth is turned on.
icon in the System Tray.
icon is shown in
Wireless Networking
4-1
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Configuring Bluetooth
4. Select the Bluetooth device from the list of available devices.
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This section contains dimensions for the Oracle MICROS Tablet 720 and its accessories.
Tablet 720 Dimensions
4-Bay Tablet Charger Dimensions
4-Bay Battery Charger Dimensions
Tablet 720 Dimensions
Figure 5-1 Oracle MICROS Tablet 720 Dimensions
5
Equipment Dimensions
Equipment Dimensions 5-1
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4-Bay Tablet Charger Dimensions
4-Bay Tablet Charger Dimensions
Figure 5-2 Oracle MICROS Tablet 720 4-Bay Tablet Charger Dimensions
5-2 Oracle MICROS Tablet 720 Setup Guide
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4-Bay Battery Charger Dimensions
Figure 5-3 Oracle MICROS Tablet 720 4-Bay Battery Charger Dimensions
4-Bay Battery Charger Dimensions
Equipment Dimensions 5-3
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4-Bay Battery Charger Dimensions
5-4 Setup Guide
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This section contains details and instructions for general troubleshooting tasks related to the Oracle MICROS Tablet 720.
Basic Troubleshooting
Troubleshooting the Barcode Scanner
Troubleshooting the MSR
Performing a System Recovery
Basic Troubleshooting
The following table contains descriptions and solutions for common problems encountered with the Oracle MICROS Tablet 720.
Table 6-1 Basic Troubleshooting of the Oracle MICROS Tablet 720
6
Troubleshooting
Problem Possible Causes Solution
Tablet will not power up. Battery is fully discharged.
Battery is in a state of failure.
Tablet is in a state of failure.
The back of the tablet gets warm when charging.
Battery will not charge. Battery failure. Order a replacement battery.
Applications running while charging.
Tablet not in sleep mode while charging.
Troubleshooting the Barcode Scanner
Use the OPOS Validation Utility to ensure the Barcode Scanner is working correctly.
For Microsoft Windows 8.1, go to the Apps list on the Start Menu, and then tap
1.
OPOS Validation Utility.
For Microsoft Windows 10, go to the Apps list on the Start Menu, tap Honeywell, and then tap OPOS Validation Utility.
Charge the battery.
Replace battery with a fully charged and operational battery.
If this does not work, order a replacement tablet.
Ensure the power settings allow the tablet to sleep while charging. This prevents warm casework and reduces the time required to fully charge the battery.
In the Scanner section, select Honeywell from the Device Name drop-down list.
2.
Troubleshooting
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Troubleshooting the MSR
3. Tap the Begin Test button.
4. Scan a barcode.
5. If data is observed and collected, then the Barcode Scanner is working correctly.
6. Tap the End Test button, and then exit the utility.
Troubleshooting the MSR
Use the MSR OPOS Test Program utility to ensure the MSR is working correctly.
1.
For Microsoft Windows 8.1, go to the Apps list from the Start Menu, and then tap MSR OPOS Test Program.exe.
For Microsoft Windows 10, go to the Apps list on the Start Menu, tap MSROPOSDEMO, and then tap MSR OPOS Test Program.exe.
2.
For MSR Properties, select IDTECH_SECUREMAG_USBHID - USB HID from the drop-down list.
3.
Tap the Open button.
4. Tap the Claims button.
5. Check the DeviceEnabled box.
6. Select the Track Data tab.
7. Swipe a test card through the MSR.
8. If data is observed and collected, then the MSR is working correctly.
9. Exit the utility.
Performing a System Recovery
Performing a system recovery removes all data and the current operating system, and then restores the Tablet 720 to its out-of-box state using a recovery media created with a bootable USB flash drive.
Before starting the Tablet 720 system recovery process, you’ll need the following:
USB Flash Drive with 8GB or more capacity
USB Hub with at least 2 USB ports
USB Keyboard
Computer with Internet access
To perform a system recovery:
Login to My Oracle Support, download the system recovery file, and then create
1.
the recovery media:
Click the Patches & Updates tab, and then search for the Oracle MICROS Tablet
a.
720 product and applicable operating system.
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Performing a System Recovery
b. From the list of results, select and download the system recovery (.iso) file to the
computer.
c. Create a bootable USB flash drive using a third party utility that supports .iso
files and helps format and create bootable USB flash drives.
2. Connect the USB Hub to the Tablet 720.
3. Connect a keyboard to the USB Hub.
4. Insert the bootable USB flash drive into the USB Hub.
5.
Power on the tablet, and then immediately press the ESC button on the keyboard to enter the BIOS.
6.
Use the arrow keys on the keyboard to navigate the BIOS, select Boot Manager, and then select the bootable USB flash drive.
The system recovery process begins.
7.
When complete, select Y to power off or N to reboot.
The tablet automatically shuts down after 3 minutes.
Figure 6-1 System Recovery Process for the Oracle MICROS Tablet 720
Troubleshooting 6-3
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Performing a System Recovery
6-4 Setup Guide
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7
Care and Handling
Use the following precautions when operating the Oracle MICROS Tablet 720.
Always exercise care when operating and handling the tablet.
Use a cleaner and cloth intended for use on LCD screens to clean the display screen.
Do not apply excessive pressure to the display screen.
Avoid prolonged exposure of the display panel to any strong heat source.
Wherever possible, the tablet should face away from direct light to reduce glare.
Do not use any power supply other than the one recommended for use with this tablet.
Never attempt to disassemble the tablet, as this will void any warranty.
The Oracle MICROS Hardware Site Preparation Guide contains additional environmental and placement considerations.
Care and Handling
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7-2 Setup Guide
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This section contains regulatory and compliance information specific to the Federal Communication Commission (FCC).
FCC Compliance
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
8
Regulatory and Compliance
FCC Compliance
FCC Interference
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
FCC Interference
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult with an Oracle MICROS consultant or experienced technician for assistance.
Regulatory and Compliance
8-1
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FCC Interference
8-2 Setup Guide
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