Oracle BES980 Quick Start Guide

Download

Page 1

the Oracle

BES980

™

EN QUICK GUIDE

Page 2

CONTENTS

2 Sage 5 Know Your New Appliance 7 Operating Your New Appliance 17 Care & Cleaning 23 Troubleshooting 27 Guarantee

Recommends Safety First

SAGE® RECOMMENDS SAFETY FIRST

At Sage® we are very safety conscious. We design and manufacture appliances with your safety foremost in mind. We also ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

READ ALL INSTRUCTIONS BEFORE USE AND SAVE FOR FUTURE REFERENCE

• A downloadable version of this document is also available at sageappliances.com

• Before using for the rst time, please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance. If you have any concerns please contact your local electricity company.

• The installation of a residual current safety switch is recommended to provide additional safety when using all electrical appliances.

Safety switches with a rated operating current not more than 30mA are recommended. Consult an electrician for professional advice.

• Remove and discard any packaging materials safely,

before rst use.

• To eliminate a choking hazard for young children, discard the

protective cover tted to the

power plug safely.

• Ensure the product is properly

assembled before rst use.

• This appliance is for household use only. Do not use the appliance for anything other than its intended purpose. Do not use in moving vehicles or boats. Do not use outdoors. Misuse may cause injury.

• Position the appliance on a stable, heat resistant, level, dry surface away from the counter edge, and do not operate on or near a heat source such as a hot plate, oven or gas hob.

• Fully unwind the power cord before operating.

• Do not let the power cord hang over the edge of a counter or table. Do not let the power cord touch hot surfaces or become knotted.

• Do not leave the appliance unattended when in use.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

Page 3

WE RECOMMEND SAFETY FIRST

Always switch o the espresso

machine by pressing the POWER button to OFF.

Switch o and unplug from the

power outlet.

• Regularly inspect the power cord, plug and actual appliance for any damage. If found to be damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorised Sage Service Centre for examination, replacement or repair.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book. Any procedure not listed in this instruction booklet should be performed at an authorised Sage Service Centre.

• The appliance can be used by children aged 8 or older and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge, only if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

• Children should not play with the appliance.

• Cleaning of the appliance should not be carried out by children unless they are 8 years or older and under adult supervision.

• The appliance and its cord should be kept out of reach of children aged 8 years and younger.

• Do not use attachments other than those provided with the appliances.

• Do not attempt to operate the appliance by any method other than those described in this booklet.

• Do not move the appliance whilst in operation.

• Do not use any other liquid apart from cold mains/town water. We do not recommend the use

of highly ltered, de-mineralised

or distilled water as this may

aect the taste of the coee

and how the espresso machine is designed to function.

• Never use the appliance without water in the water tank.

• Ensure the portalter is rmly inserted and secured into the brewing head before using the machine.

• Never remove the portalter during the brewing operation as the machine is under pressure.

• Do not place anything, other than cups for warming, on top of the appliance.

• Use caution when operating machine as metal surfaces are liable to get hot during use.

• Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts.

• Heating element surface is subject to residual heat after use.

• Always ensure the appliance is turned OFF, unplugged at the power outlet and has been allowed to cool before cleaning, attempting to move or storing.

Page 4

WE RECOMMEND SAFETY FIRST

• The appliance is not intended to be operated by means of an external timer or separate remote-control system.

• The use of attachments not sold or recommended by

Sage may cause re, electric

shock or injury.

• Always turn the appliance to

the o position, switch o at

the power outlet and unplug at the power outlet when the appliance is not in use.

• Any maintenance other than cleaning should be performed by an authorised Sage® service centre.

• Do not use the appliance on a sink drain board.

• Do not operate the appliance if it is in an enclosed space, or within a cupboard.

• Use caution when descaling as hot steam may be released. Before descaling, ensure drip tray is empty and inserted. Refer to ‘Care & Cleaning’ for further instructions.

• Do not operate the grinder without the hopper lid in position. Keep ngers, hands, hair, clothing and utensils away from the hopper during operation.

• Use caution after milk texturing as the ‘Auto Purge’ function may purge hot steam when the steam wand is lowered.

SPECIFIC INSTRUCTIONS FOR WATER FILTER

• Filter cartridge should be kept out of reach of children.

• Store lter cartridges in a dry place in the original packaging.

• Protect cartridges from heat and direct sunlight.

• Do not use damaged

lter cartridges.

• Do not open lter cartridges.

• If you are absent for a prolonged period of time, empty the water tank and replace the cartridge.

The symbol shown indicates that this appliance should not be disposed of

in normal household waste. It should be taken to a local authority waste collection centre designated for this purpose or to a dealer providing this service. For more information, please

contact your local council oce.

To protect against electric

shock, do not immerse

the power cord, power plug or appliance in water or any other liquid.

FOR HOUSEHOLD USE ONLY

SAVE THESE INSTRUCTIONS

Page 5

KNOW YOUR NEW APPLIANCE

A. Integrated conical burr grinder B. Top-ll 2.5L removable water tank

C. Grind Size dial

D. Grind LCD

E. Main LCD F. 1 CUP and 2 CUP buttons

G. Grind outlet H. Heated 58mm group head with I. 58mm full stainless steel portalter

J. Drop down swivel foot

K. Heated cup warming tray

L. HOT WATER button

M. LONG BLACK dial

N. Steam lever

O. Steam LCD

P. SELECT dial

Q. Cool touch steam wand

R. Dedicated hot water outlet

S. Descale access point

T. Tool storage tray

U. Removable drip tray

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KNOW YOUR NEW APPLIANCE

ACCESSORIES

A. Stainless steel milk jug B. 2 cup lter basket C. 1 cup lter basket D. Water lter holder with lter

E. Cleaning disc

F. Mini grinds bin

G. Burr brush

H. Grind outlet brush & tamp removal magnet

I. Cleaning tool for steam wand tip

J. Allen key

K. Steam wand cleaning powder

L. Water hardness test strip

M. Espresso cleaning tablets

Rating Information

220–240V~50–60Hz 2000–2400W

Page 7

OPERATING YOUR NEW APPLIANCE

HOT WATER LONG BLACK

BEFORE FIRST USE

Machine Preparation

Remove and discard all labels and packaging materials attached to your espresso machine. Ensure you have removed all parts and accessories before discarding the packaging.

Clean parts and accessories (water tank, portalter, lter basket, jug) using warm water and a gentle dish washing liquid. Rinse well then dry thoroughly.

TIP

To easily manoeuvre your machine, use the drop down swivel foot located under the drip tray.

INSTALLING THE WATER FILTER

• Remove the water lter and water lter

holder from the plastic bag.

• Soak the lter in cold water for 5 minutes.

• Wash the lter holder with cold water.

• Set the reminder for next month of replacement. We recommend

to replace the lter after 3 months.

• Fill the water tank with cold water before sliding back into position at the back of the machine and locking into place.

FIRST USE

1. Ensure tank is lled with cold water.

2. Press POWER button to turn machine on.

3. The main LCD will display 'Hrd3', prompting you to set the water hardness level.

Setting Water Hardness

• Dip the test strip into a sample of the water

you have lled the tank with. Wait for one

minute. The water hardness setting is indicated by the number of red squares displayed on the test strip.

• Rotate SELECT dial to the required

setting from 'Hrd1' (softest water) to 'Hrd5' (hardest water). Press SELECT dial to set.

4. After approximately 5 minutes, the machine

will reach the default operating temperature 93˚C and all 6 buttons will illuminate. The machine is now in STANDBY mode.

• Insert the lter into the two parts of the

lter holder.

• To install the assembled lter holder into the water tank, align the base of the lter

holder with the adapter inside the water tank. Push down to lock into place.

SELECTPOWER

TEMP TEXTURE

Page 8

OPERATING YOUR NEW APPLIANCE

GRIND OUTLET

GROUP HEAD

POSITION

Flushing The Machine

When the machine has reached STANDBY mode:

1. Press 2 CUP button to run water through

the group head for 30 seconds.

2. Press HOT WATER button to run

water through the hot water outlet. After 30 seconds, press HOT WATER

button again to stop the ow of water.

3. Lift steam lever to the MANUAL position to release steam through the steam wand. After 30 seconds, lower the steam lever to the centre OFF position.

4. Repeat steps 1–3 twice.

MANUAL will ash on LCD

The machine will not reach operating temperature

(STANDBY mode) if the steam lever is in the

MANUAL position. The steam LCD will display 'MANUAL'. Lower the steam lever to the centre OFF position.

Steam operation is ready when the SELECT dial illuminates.

NOTE

You will not be able to select the 1 CUP,

2 CUP or LONG BLACK functions; or access

the cleaning cycle in the menu options until the machine has reached operating temperature

(STANDBY mode).

SELECTING GRIND SIZE

There are 45 espresso grind size settings (No. 1 – nest, No. 45 – coarsest) to enable you to select the right grind size for your coee beans

and achieve the perfect espresso extraction.

We recommend you start at No. 30 and adjust

as required to control espresso ow rate.

SELECT YOUR FILTER BASKET

Use the 1 Cup Filter Basket for making a single cup or a weaker tasting espresso.

Use the 2 Cup Filter Basket for making 2 cups or a stronger tasting espresso, usually for mugs or larger cups.

AUTO GRIND DOSE & TAMP

Align portalter handle with the INSERT position on the grind outlet. Lift to insert portalter into the grind

outlet and rotate to the centre position.

GRIND OUTLET

GRINDING OPERATION

Insert bean hopper into position on top of the machine. Turn knob to lock into place. Fill hopper with fresh beans.

CENTRE

To start the auto grind, dose & tamp function, rotate

the portalter to the right then gently guide back to

the centre position. Grinding will commence.

When the auto grind, dose & tamp function is complete, rotate the portalter handle to the INSERT position and lower to remove.

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OPERATING YOUR NEW APPLIANCE

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

ESPRESSO EXTRACTION

Align portalter handle with the INSERT position on the group head. Lift to insert portalter into the

group head and rotate towards the LOCK TIGHT position until resistance is felt.

EXTRACTION GUIDE

The 1 CUP button and 2 CUP button use duration to control espresso volume. The duration times are preset, but can be reprogrammed.

1 CUP BUTTON

Press 1 CUP button once to extract a single shot of espresso.

2 CUP BUTTON

Press 2 CUP button once to extract a double shot

of espresso.

MANUAL OVERRIDE

Press and hold either the 1 CUP or 2 CUP button to commence pre-infusion. When the required pre-infusion duration is met, release the button to begin full pump pressure.

Press the button again to stop the pour when required duration has been achieved.

TEXTURING MILK

The SELECT dial is used to select milk temperature and texture. Press the dial to toggle between milk temperature and texture.

ADJUSTING MILK TEMPERATURE

Press the SELECT dial until the milk temperature

ashes. Rotate the dial to increase or decrease

milk temperature.

SELECTSELECTSELECT

STEAM

ADJUSTING MILK TEXTURE

Press the SELECT dial until the milk texture triangle ashes. Rotate dial towards 'CAPP' for more texture or 'LATTE' for less texture.

The machine will stop after 2 CUP duration has

been extracted and will return to STANDBY mode.

EXTRACTION

TYPES

OVER-EXTRACTED

(bitter • astringent)

BALANCED

UNDER-EXTRACTED

(underdeveloped • sour)

GRIND SHOT

DURATION

To o

Fine

Optimum

To o

Coarse

Over

45secs

Between

15-40secs

Less than

15secs

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

STEAM

NOTE

Prior to texturing milk, always purge steam wand by momentarily pressing down the steam lever.

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MILK MUST

COVER THIS

SEAL

OPERATING YOUR NEW APPLIANCE

AUTO MILK TEXTURING

Start with fresh cold milk. Fill milk jug to below the spout position. Lift steam wand and insert into milk jug. Lower steam wand, ensuring it is fully down. The milk jug should rest on the drip tray and milk should cover the steam wand seal.

MAX MIN

To start, press down and release steam lever. Milk texturing will stop automatically when the selected milk temperature is reached. Lift steam wand to remove milk jug. Wipe the wand and tip with a damp cloth. Lower steam wand to the down position and the wand will automatically purge.

MANUAL MILK TEXTURING

Auto milk texturing and auto shut-o are disabled

during manual milk texturing mode.

Insert steam wand into milk jug. Lift steam lever to activate manual steam mode. Once the desired milk texture and temperature are achieved, lower the steam lever to the centre OFF position. Wipe the wand and tip with a damp cloth. Lower steam wand to the down position and the wand will

automatically purge.

CAUTION: BURN HAZARD

Pressurised steam can still be released,

even after machine has been switched o.

Children must always be supervised.

NOTE

If machine is run continuously for 30 minutes,

allow machine to cool for 5 minutes before

each use.

PRESET LONG BLACK

There are 3 preset Long Black settings – small,

medium and large. To use one of these settings:

1. Insert the 2 Cup Filter Basket into the

Porta-lter.

2. Fill the portalter using the auto grind,

dose & tamp function.

3. Insert the portalter into the group head.

4. Position your cup so the portalter spouts

and hot water outlet are directed inside the cup.

5. Rotate the LONG BLACK dial to the

desired cup size.

PRESET CUP SIZE AMOUNT BREWED

Small Approx. 180ml

Medium Approx. 240ml

Large Approx. 355ml

The brewed amounts are approximate only.

Actual amounts may vary due to the coee bean

roast, blend and freshness as well as the selected

grind size. These factors aect extraction rate and

shot volume.

6. To start extraction, press the LONG

BLACK dial. Espresso will extract from the

portalter spouts, followed by hot water

from the hot water outlet.

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OPERATING YOUR NEW APPLIANCE

MANUAL LONG BLACK

This allows you total control over the Long Black process: pre-infusion duration, espresso volume and hot water volume. During manual Long Black mode, the LCD will show a moving cup icon.

Press and hold LONG BLACK dial to activate pre-infusion. Release LONG BLACK dial to commence espresso pour.

Press the LONG BLACK dial to stop espresso pour and commence hot water pour.

Press the LONG BLACK dial again to stop the pour of hot water.

EXIT

HOT WATER

The HOT WATER button can be used to pre-heat cups or add hot water manually.

To stop and start the pour of hot water, press the HOT WATER button.

HOT WATER

NOTE

You cannot run hot water and extract espresso at the same time.

PROGRAMMABLE FUNCTIONS

To enter program mode, press the MENU button. Rotate SELECT dial to the desired function.

Program mode allows you to program:

• Shot Volume

• Shot Temperature

• Clean Cycle

• Set Clock

• Auto Start

• Tamp Set

• Pre-Infusion

• Long Black Adjust

To exit program mode, press MENU button.

PROGRAMMING SHOT VOLUME / DURATION

Fill the portalter using the auto grind, dose & tamp function. Insert the portalter

into the group head.

While 'SHOT VOL' is displayed on the LCD, rotate

the SELECT dial to '1 CUP' to reprogram the 1

CUP button, or '2 CUP' to reprogram the 2 CUP

button. Press the SELECT dial to start espresso extraction. When required espresso volume / duration has been extracted, press SELECT dial to stop extraction. Machine will beep once to

conrm the new volume / duration.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

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OPERATING YOUR NEW APPLIANCE

SHOT TEMPERATURE

Turn the SELECT dial to required temperature then press SELECT dial to set.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

CLEANING CYCLE

The cleaning cycle cleans the shower screen and

back-ushes the group head. Select this feature

when the LCD displays 'CLEAN ME!' Refer to 'Cleaning Cycle', page 17.

SET CLOCK

Setting the clock is optional. While 'SET CLOCK' is displayed on the LCD, press the SELECT dial.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

AUTO START

Auto Start allows you to program the specic time when the machine will automatically turn on. By programming your machine, you will not have to wait for it to pre-heat.

While 'AUTO START' is displayed on the LCD, press the SELECT dial. Turn the SELECT

dial to 'On' or 'O'. Press SELECT dial to set.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

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OPERATING YOUR NEW APPLIANCE

AUTO OFF MODE

The machine automatically switches to AUTO OFF mode after 30 minutes.

TAMP SET

Adjusting tamp parameters allows for ne tuning of coee tamping force and polishing duration.

While 'TAMP SET' is displayed on the LCD, press

the SELECT dial. The tamp force setting will ash.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

PRE-INFUSION

Low pressure pre-infusion allows you to control the pressure and duration of the pre-infusion phase of the espresso extraction. While 'PRE INFUSE' is displayed on the LCD, press the

SELECT dial. The pump power setting will ash.

Turn SELECT dial to increase or decrease the pre-infusion pressure. Press SELECT dial to set

and pre-infusion duration will ash. Turn SELECT

dial to adjust seconds.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

LONG BLACK ADJUST -

PROGRAMMING CUSTOM SETTINGS

There are 6 custom Long Black settings for you

to program to suit your cup size and strength preferences. To program your custom setting:

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

1. Fill the portalter using the auto grind, dose

& tamp function.

2. Insert the portalter into the group head.

3. Position your cup so the portalter spouts and

hot water outlet are directed inside the cup.

4. Press the MENU button. Rotate the SELECT

dial to ‘LONG BLACK ADJUST’ then press the SELECT dial.

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OPERATING YOUR NEW APPLIANCE

5. Rotate the SELECT dial to the custom setting you’d like to program - ‘Set 1’ to

‘Set 6’. Settings that have already been

programmed will display a cup icon.

NOT PROGRAMMED

PROGRAMMED

6. To start programming, press the SELECT dial. The LCD will show a moving cup icon and espresso will extract from the

portalter spouts. When the required

amount has been extracted, press the

SELECT dial to stop the ow of espresso and start the ow of hot water. When the

required amount of water has poured, press the SELECT dial to stop the ow of hot water.

PROGRAMMED

7. To use your custom Long Black setting, rotate the LONG BLACK dial. Your programmed custom Long Black setting will appear after the preset small, medium and large settings. Press the LONG BLACK dial and your programmed Long Black setting will dispense.

ADVANCED FEATURES

These features should only be accessed by experienced users.

To access Advanced Features, with the machine

turned o, press and hold the 1 CUP button, then

press and hold the POWER button together for 3 seconds.

Rotate the SELECT dial to the desired feature. Press SELECT dial to access feature settings.

Press the MENU button at any time to exit Advanced Features.

POWER

Reset Default Settings (rSEt)

Use this function to reset all programmable values back to the default settings. The machine has the following default settings:

1. Shot Temperature: 93˚C

2. Low Pressure Pre-infusion: PP60, PT07 seconds

3. Milk Temperature: 60˚C

4. Auto Start: OFF (8:00am)

5. Auto O: 20 min

6. Clock: 12:00am

7. 1 CUP Button Shot Duration:

25 seconds

8. 2 CUP Button Shot Duration: 30 seconds

While 'rSEt' is displayed on the LCD, press the SELECT dial to reset all settings to factory defaults.

Page 15

OPERATING YOUR NEW APPLIANCE

'Hrd3' will ash on screen. Machine is now in Water Hardness mode. See 'Water Hardness

(Hrd3)' to set.

Descale (dESc)

Select this feature to access the step by step descale procedure on the LCD.

Water Hardness (Hrd3)

Rotate SELECT dial to the required setting from

'Hrd1' (softest water) to 'Hrd5' (hardest water).

Press SELECT dial to set. Machine will beep once

to conrm selection.

Units (SEt)

Set units to metric or imperial.

LCD Backlight (Lcd)

Adjust the LCD brightness / contrast.

Spotlights (SPOt)

Adjust the brightness of the LEDS lighting the drip tray area. Rotate SELECT dial to the desired brightness. Press SELECT dial to set.

Steam Temperature (StEA)

Adjust the steam boiler temperature, which in turn controls steam pressure. Rotate SELECT dial

to the desired temperature. The default is 130˚C.

Press SELECT dial to set.

Disable Clean Me! Alert (Cln)

Disables the 'CLEAN ME!' alert. Rotate SELECT

dial to on (On) or o (OFF). The default setting is

on. Press SELECT dial to set.

12h or 24h Clock (CLoC)

Display time in 12h or 24h format. Rotate SELECT

dial to the desired unit. Press SELECT dial to set.

Flow Measurement Method (VoL)

Select between volume based (FLo) or time based (SEc) method for espresso dose measurement.

Rotate SELECT dial to the desired method. Press SELECT dial to set.

ALERTS

MANUAL will ash on steam LCD

The machine will not reach operating temperature

(STANDBY mode) if the steam lever is in the

MANUAL position. The steam LCD will display 'MANUAL'. Lower the steam lever to the centre OFF position.

Steam operation is ready when the SELECT dial illuminates.

Fill Tank

The machine will detect a low water level. The LCD will display 'FILL TANK'.

Air Pump Delay (Air)

Delay the operation of the air pump during automatic milk texturing. Rotate SELECT dial to the desired delay time.

Sound (Snd)

Adjust the audible alerts. Rotate SELECT dial

to the desired setting. Select between o (OFF), low (Lo) or high (Hi). Press SELECT dial to set.

Fan Control (FAn)

Adjust the speed of the internal cooling fan. Rotate SELECT dial to the desired fan speed. Select

between Silent (SILt), Standard (StNd) or cool (CooL). Press SELECT dial to set.

Clean Me!

Indicates when 200 extractions have been carried

out since the last cleaning cycle.

The cleaning cycle cleans the shower screen and

back-ushes the group head.

Page 16

OPERATING YOUR NEW APPLIANCE

Heating

Indicates when the machine is heating up or if the temperature drops excessively during use.

Lock Hopper

Indicates if the bean hopper has not been properly inserted and locked into position.

Overheat Please Wait

Indicates if the grinder is used excessively and needs time to cool.

Change Filter

Indicates when the water lter in the water tank needs to be replaced.

The regularity of this alert is determined by the

water hardness setting (Hrd1-Hrd5) selected.

TRANSPORTING AND STORING

We recommend draining both boilers completely before transporting the machine or storing for an extended period of time.

This procedure is also intended as an anti-freeze measure in the event the machine is exposed to extreme cold temperatures.

Page 17

CARE & CLEANING

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

CLEANING CYCLE

• CLEAN ME! will be displayed on the LCD to indicate when a cleaning cycle is required

(after approx. 200 shots). The cleaning cycle cleans the shower screen and back-ushes

the group head.

• Insert the supplied grey silicone cleaning disc, followed by 1 cleaning tablet into

the lter basket.

• Lock the portalter into the group head.

• Ensure the water tank is lled with cold water and the drip tray is empty.

• Press the MENU button and rotate SELECT dial until 'CLEAN CYCLE' and 'PUSH' are displayed on the LCD.

EXIT

• When the cleaning cycle has nished, remove the portalter and ensure the tablet

has completely dissolved. If the tablet has not dissolved, repeat these steps, without inserting a new tablet.

• Rinse the lter basket and portalter thoroughly before use.

• Extract an espresso to "season" the machine and purge the system of any remaining cleaner.

INSTALLING THE WATER FILTER

• Discard the used water lter. Soak a new lter in a cup of water for 5 minutes, then rinse under

cold running water.

• Wash the lter holder with cold water.

• Insert the lter into the two parts of the lter holder.

• To install the assembled lter holder into the water tank, align the base of the lter holder with the adapter inside the water tank. Push down to lock into place.

• Fill the water tank with cold water before sliding back into position at the back of the machine and locking into place.

• Replacing the water lter after three months

or 40L will reduce the need to descale the machine. The limitation of 40L is based on water hardness level 4. If you are in level 2 area, you can increase this to 60L.

SELECTSELECTSELECT

• Press the SELECT dial to start the cleaning cycle.

• The LCD will display a countdown timer showing remaining time for the cleaning cycle in seconds.

Page 18

CARE & CLEANING

CLEANING CONICAL BURRS

Regular cleaning helps the burrs achieve consistent grinding results which is especially important when grinding for espresso.

1 2 3 4 5

Unlock hopper

Remove upper burr

Push upper burr firmly into position

Burr brush

Remove beans Run grinder until empty Unlock &

7 88 9

Clean upper burr with burr brush

Lock upper burr

Replace & lock hopper

Clean lower burr with burr brush

Insert hopper

Tamp removal magnet

Remove tamping fan with tamp removal magnet

Lock hopper

Clean grind outlet with grind outlet brush

remove hopper

Replace tamping fan by hand

Grind outlet brush

Page 19

CARE & CLEANING

CLEANING THE STEAM WAND

IMPORTANT

After every use, thoroughly wipe the steam wand and tip with a damp cloth &

purge immediately. Failure to clean the steam wand may aect the milk texturing performance.

• If any of the holes in the tip of the steam wand become blocked, ensure the steam lever is in the centre OFF position and unblock using the steam tip cleaning tool. Even partially blocked

holes may aect the ability of the steam wand to produce sucient foam volume.

• If steam wand remains blocked, remove the tip and soak together with steam wand using the provided steam wand cleaning powder

(instructions below). Screw tip back onto the

steam wand after rinsing.

• The steam wand can be left immersed in the milk jug lled with water when not in use to reduce the risk of blockages.

Steam Wand Cleaning Powder

1. Add 1 packet into an empty milk jug.

2. Add 1 cup (240ml) hot water into milk jug.

3. Remove steam tip and place with steam wand into jug.

4. Leave to soak for 20 minutes.

5. Clean, rinse and replace steam tip. Place

wand back into the jug and activate steam for 10 seconds.

6. Allow to soak for 5 minutes.

7. Activate steam several times to purge the steam wand, then rinse the wand thoroughly.

8. Wipe the steam wand dry with a clean cloth.

9. Discard solution & rinse jug thoroughly.

NOTE

If an alternative cleaning solution is used,

please follow the instructions specied.

Please ensure the cleaning solution is food safe and suitable for stainless steel and silicon products.

Please ensure the steam wand tip is tightly fastened after cleaning to avoid temp sensing error.

Steam Wand Tip

CLEANING THE FILTER BASKET AND PORTAFILTER

• The lter basket and portalter should be rinsed under hot water after each coee

making session to remove all residual

coee oils.

• If the holes in the lter basket become blocked, dissolve a cleaning tablet in hot water

and soak lter basket and portalter in solution for approx. 20 minutes.

Rinse thoroughly.

Page 20

CARE & CLEANING

CLEAR WATER BACKFLUSH

• After each coee making session we recommend doing a clear water backush before you turn o the machine. Empty drip tray. Insert the cleaning disc into the lter basket then insert the portalter into the group head. Press the 2 CUP button and allow pressure to build for 20secs, then press to stop and release pressure. Repeat this 5 times to purge any ne coee grounds and residual coee oils from the brew water paths.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen should be wiped with a damp cloth to remove

any ground coee particles.

• Periodically, run hot water through the group

head with the lter basket and portalter in place, but without ground coee. This will remove any residual ground coee particles

from the shower screen.

CLEANING THE DRIP TRAY & STORAGE TRAY

• The drip tray should be removed, emptied and cleaned after each use or when the drip tray indicator is showing Empty Me!

• Remove grill from the drip tray. Wash the drip tray in warm soapy water. The Empty Me! indicator can also be removed from the drip tray.

• The storage tray can be removed and cleaned with a soft, damp cloth (do not use abrasive cleansers, pads or cloths

which can scratch the surface).

CLEANING THE OUTER HOUSING & CUP WARMING TRAY

• The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth. Do not use abrasive cleansers, pads or cloths which can scratch the surface.

NOTE

Do not clean any of the parts or accessories in the dishwasher.

Page 21

THEN PRESS

CARE & CLEANING

DESCALE (dESc)

NOTE

Even if you used the provided water lter, we recommend you to descale if there is scale build-up in the water tank.

Only descale via the descale menu.

1 – Prepare for Descale

a. Empty the drip tray and insert into position. b. Turn the machine o and allow to cool for at

least 4 hours. With the machine o, press and

hold the 1 CUP button, then press and hold the POWER button together for 3 seconds. rSEt will appear on the LCD.

& HOLD

POWER

c. Rotate SELECT dial until ‘dESC” appears on

LCD and press the dial to conrm.

2 – Empty Boilers

a. Remove the grey silicone cover on the lower

front panel marked DESCALE ACCESS.

REMOVE

c. Place a cloth over the drip tray to prevent

steam escaping.

e. Use a at head screw driver to rotate the

right valve counter-clockwise SLOWLY until fully open. As the valve opens, steam may be released.

NOTE

If there’s no water released into the drip tray, press and hold the 1 CUP button for 3 seconds. This will release water from the boiler.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

When the water is completely empty, close the valve by rotating screws clock-wise until seated. Do not overtighten screws to avoid damages to the valves.

Page 22

CARE & CLEANING

f. Repeat the above process on the left valve.

g. Empty the drip tray, use caution as the drip tray

may be hot.

h. Empty water tank, remove water lter.

i. Dissolve 1 sachet of Sage

1 litre of warm water. Pour solution into the water tank.

Descaler™ into

NOTE

If water tank has not been removed, replaced or is empty, “FILL TANK” will appear on the LCD.

3 – Begin Descale

a. Press 1 Cup button and the LCD screen

will show countdown time (20 minutes).

During this time, the machine will ll boilers with

descale solution and heat to temperature. There

may be some water ow through the group head

during this time.

Allow the countdown timer to reach 0 as this allows

solution sucient time to dissolve scale build up.

However you can proceed to the next step at any time by pressing the 1 Cup button.

4 – Flush Boilers

a. Press 1 Cup button and the LCD screen

will show countdown time (20 minutes).

During this time, the machine will ll boilers

with fresh clean water and heat to temperature. You can proceed to the next step at any time by pressing the 1 Cup button.

b. Place a cloth over the drip tray to stop steam

escaping.

c. Empty boilers by repeating steps 2c and 2d.

d. Empty drip tray and insert back to place. e. Empty water tank then rinse and ll with clean

water to the MAX line. Lock water tank back into position.

5 – Repeat Step 4 Flush Boilers

We recommend ushing boilers again to ensure

any residual descale solution is released from the boilers.

Press POWER button to escape the Descale mode. The descale process is now complete and ready to use.

a. Place a cloth over the drip tray to stop steam

escaping.

b. Empty boilers by repeating steps

2c and 2d.

c. Empty drip tray and insert back to place. d. Empty water tank then rinse and ll with clean

water to the MAX line. Lock water tank back into position.

Page 23

page 18.

power outlet.

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO

Motor starts but no ground coee coming from grind outlet

Motor starts but operates with a loud ‘racket’ noise

Unable to lock bean hopper into position

Portalter overlls

• No coee beans in bean

hopper.

• Grinder / bean hopper is blocked.

• Coee bean may have become stuck in hopper.

• Grinder is blocked with foreign item or chute is blocked.

• Moisture clogging grinder.

• Coee beans obstructing bean hopper locking device.

• Tamping fan was removed for cleaning and not replaced.

• Fill bean hopper with fresh

coee beans.

• Remove bean hopper. Inspect bean hopper and grinding burrs for blockage. Replace parts and try again.

• Remove bean hopper, inspect burrs & remove any foreign body.

• Clean the burrs and grind outlet, see page 18.

• Leave burrs to dry thoroughly before re-assembling. It is possible to use a hair dryer to blow air into the burr area to quicken the drying process.

• Remove bean hopper.

Clear coee beans from

top of burrs. Re-lock bean hopper into position.

• Check that the tamping fan is in position and mounted correctly to the drive shaft,

Emergency stop?

There is an alert on the LCD eg. 'OVERHEAT PLEASE WAIT', 'HEATING' etc.

• Rotate the portalter to the

left to stop the auto grind, dose & tamp function.

• Unplug power cord from

• See page 15 for list of alerts.

If problem persists, contact Sage

Customer Service Centre or visit www.sageappliances.com

Page 24

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO

Grinder running continuously

• No beans in hopper. • Fill hopper with beans.

• Rotate the portalter to the

left to stop the auto grind, dose & tamp function.

Espresso runs out around

the edge of the portalter

and / or

Portalter comes out of

the group head during an extraction

Issues with the Auto Start feature

• Tamping fan has been removed.

• Portalter not inserted in the group head correctly.

• There are coee grounds

around the lter basket rim.

• Filter basket rim is wet or

underside of portalter lugs

are wet. Wet surfaces reduce the friction required to hold the

portalter in place whilst under

pressure during an extraction.

• Clock not set or clock is set with incorrect time.

• Check that the tamping fan is in position and mounted correctly to the drive shaft, page 18.

• Ensure portalter is rotated to the right until the handle is past the centre and is securely locked in place. Rotating past the centre will not damage the silicone seal.

• Clean excess coee from

the rim of the lter basket

after grinding to ensure a proper seal in group head.

• Always ensure lter basket

and portalter are dried thoroughly before lling with coee, tamping and inserting

into the group head.

• Check that the clock and Auto Start time have been programmed correctly. The LCD will display a clock icon when the Auto Start time is programmed.

ERR error message on LCD

• A major fault has occurred and machine cannot operate.

• Contact Sage Service Centre or visit www.sageappliances.com

Customer

Page 25

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO

Pumps continue to operate / Steam is very wet / Hot water outlet leaks

Water does not ow from

the group head

• Using highly filtered, demineralised or distilled

water which is aecting how

the machine is designed to function.

• We recommend using

cold, ltered water. We do

not recommend using water with no / low mineral content

such as highly ltered,

demineralised or distilled water. If the problem persists, contact Sage Service Centre.

• Machine has not reached operating temperature.

• Allow time for the machine to reach operating temperature. The POWER button will stop

ashing when machine is

ready.

• Water tank is empty. • Fill tank. Prime the system by:

• 1) Pressing 2 CUP button to run water through the group head for 30 seconds.

• 2) Pressing HOT WATER button to run water through the hot water outlet for 30 seconds.

Customer

FILL TANK on LCD but water tank is full

No steam or hot water

No hot water

No steam

• Water tank not fully inserted and locked.

• Machine is not turned on or up to operating temperature.

• Push water tank in fully and lock latch closed.

• Ensure the machine is plugged in and the POWER button is illuminated but not

ashing.

• Water tank is empty. • Fill water tank.

• Steam wand is blocked. • Refer to 'Cleaning the Steam Wand', page 19.

Page 26

TROUBLESHOOTING

Customer Service Centre.

days after that date.

Milk Texture', page 9.

PROBLEM POSSIBLE CAUSES WHAT TO DO

The machine is ‘On’ but ceases to operate

• Turn machine o. Wait for 60 minutes and turn machine

back on.

• If problem persists, call Sage

Steam pouring out of group head

Espresso only drips from

the portalter spouts, restricted ow

Espresso ows out

too quickly

Coee not hot enough

No crema

Not enough milk texture

• Turn machine o. Wait for 60 minutes and turn machine

back on.

• If problem persists, call Sage Customer Service Centre.

• Coee is ground

too nely.

• Adjust the grind size to a higher number to make the grind size slightly coarser.

• The coee is ground

too coarsely.

• Coee beans are stale.

• Adjust the grind size to a lower number to make the grind size

slightly ner.

• Use freshly roasted coee beans with a 'Roasted On' date

and consume between 5-20

• Cups not pre-heated. • Rinse cups under hot water outlet and place on cup warming tray.

• Milk not hot enough

(if making a cappuccino

or latté etc).

• Increase the milk temperature. Refer to 'Adjusting Milk Temperature', page 9.

• Coee beans are stale. • Use freshly roasted coee

beans with a 'Roasted On' date

and consume between 5–20

days after that date.

• Steam wand is blocked. • Refer to 'Cleaning the Steam Wand', page 19.

• Dierent brands and types of

milk and milk alternatives will

texture dierently. You may

need to adjust the texture level accordingly. Refer to 'Adjusting

Page 27

TROUBLESHOOTING

Volume / Duration', page 11.

PROBLEM POSSIBLE CAUSES WHAT TO DO

Too much coee extracted

• Coee is ground too

coarsely.

• Shot duration /

volume needs to be reprogrammed.

• Adjust the grind size to a lower number to make

the grind size slightly ner.

• Reprogram the shot duration / volume. Refer to 'Programming Shot

Not enough coee

extracted

Amount of coee extracted

has changed, but all settings are the same.

• Coee is ground too nely.

• Shot duration / volume needs to be reprogrammed.

• As coee beans age, the extraction rate changes and can aect the shot volume.

GUARANTEE

2 YEAR LIMITED GUARANTEE

Sage Appliances guarantees this product for domestic use in specied territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period Sage Appliances will repair, replace, or refund any defective product

(at the sole discretion of Sage Appliances).

• Adjust the grind size to a higher number to make the grind size slightly coarser.

• Reprogram the shot duration / volume. Refer to 'Programming Shot

Volume / Duration', page 11.

• Adjust the grind size to a lower number to make

the grind size slightly ner.

• Reprogram the shot duration / volume. Refer to 'Programming Shot

Volume / Duration', page 11.

• Use freshly roasted coee beans with a 'Roasted-On' date

and consume between 5–20

days after that date.

All legal warranty rights under applicable national legislation will be respected and will not be impaired by our guarantee. For full terms and conditions on the guarantee, as well as instructions on how to make a claim, please visit www.sageappliances.com.

Page 28

GBR IRE

BRG Appliances Limited

Unit 3.2, Power Road Studios, 114 Power Road, London, W4 5PY

Freephone (UK Landline): +44 (0)808 178 1650

Mobile Calls (National Rate): 0333 0142 970

www.sageappliances.com

• Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.

Registered in England & Wales No. 8223512.

BES980 UG1 A19