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Acme Packet 1100
Hardware Installation Guide
September 2014
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Contents
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
1 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Electrical Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
ESD Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Environmental, Safety, and Regulatory Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2 Component Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Mounting Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
System Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
System Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Power Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Cooling Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Transcoding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
4 System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Shipped Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Mounting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Installing the Chassis in a Cabinet-Style 2- or 4-Post Chassis . . . . . . . . . . . . . . . . . . . . . . . . .23
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Wall-Mounting the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Cabling the Acme Packet 1100 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Cabling for HA Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
5 Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Creating a Console Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Powering On the Acme Packet 1100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Initial Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
6 Maintenance Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System Shut Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Rebooting, Resetting, and Power Cycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Forcing Switchover for HA Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chassis Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing and Installing the Chassis Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Cooling System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
7 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Regulatory Specifications and Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
WEEE Directive Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Connector Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Appendix AAlarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
G Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Acronyms, Definitions, and Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
I Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
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About This Guide
Overview
The Acme Packet 1100 is an enterprise session border controller (E-SBC) optimized
for remote office/branch office (ROBO) applications. The compact platform provides
the critical controls for delivering trusted, first-class, real-time communications —
voice, video, and multimedia sessions — across IP network borders.
The Acme Packet 1100 is specifically designed
and manageability requirements of the branch office. Ideal for small site border
control and Session Initiation Protocol (SIP) trunking service termination
applications, the Acme Packet 1100 delivers Oracle's industry-leading E-SBC
capabilities in a small form-factor appliance. Acme Packet 1100 provides support for
high availability (HA) configurations, PSTN fallback, hardware-assisted transcoding
and Quality of Service (QoS) measurement.
This document describes the following major topics:
• Safety Precaut
• Component Overview
• System Installation
• Startup
• Maintenance
• Specifications
• Glossary
Audience This guide is written for network administrators, and telecommunications
equipment installers and technicians. It provides information related to the
hardware components, features, installation, start-up, operation, and maintenance
of the Acme Packet 1100. Only experienced and authorized personnel should
perform installation, configuration, and maintenance tasks.
ions
to meet the unique price-performance
Revision History
This section contains a revision history for this document.
Date Description
September 2014 • Initial Release
Acme Packet 1100 Hardware Installation Guide v
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ABOUT THIS GUIDE
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1 Safety
Introduction
This chapter provides an overview of the recommended safety precautions for
installing the Acme Packet 1100.
Before you install your Acme Packet 1100
review the contents of this chapter. This chapter provides information intended to
protect you and your Acme Packet 1100 from experiencing any harm during the
installation process. This chapter also provides information that helps keep your
Acme Packet 1100 functioning properly and protect it from damage.
General Safety Precautions
To ensure general safety, follow the safety precautions listed in this section.
Fan To avoid overheating the system, do not block the air inlets or the fan vents, or
otherwise obstruct
to the system. Keep the area around the
System Maintenance
Environmental Specifications
Aside from the power supply, there are no other user-serviceable parts associated
with the Acme Packet 1100. Only professionals trained to maintain, adjust, or repair
the Acme Packet 1100 may provide these services.
Adhere to the Environmental Specifications section in the Specifications chapter of
this guide.
, Acme Packet recommends that you
Acme Packet 1100 clean and clutter-free.
Using This Guide Read and understand all notes of warning and caution included in the Acme Packet
1100 documentation. These warnings and cautions are designed to keep you safe
and protect the Acme Packet 1100 from damage.
Electrical Safety Precautions
To protect yourself from harm and the Acme Packet 1100 from damage, follow the
electrical safety precautions listed in the following subsection.
Precautions • Note the locations of the emergency power-off switch for the room where the
Acme Packet 1100 is located.
Acme Packet 1100 Hardware Installation Guide 7
• If an electrical accident occurs, remove power from the system immediately by
unplugging the chassis.
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SAFETY
• Always disconnect the power from the system when removing the Acme Packet
1100 from its rack. (Rack mounting of the Acme Packet 1100 is optional.)
• When disconnecting power:
• Disconnect the circuit breaker at the rack.
• Disconnect the power cords from the power outlet on the chassis.
• Use grounded AC power cords that are plugged into grounded electrical outlets.
• Ensure that the installation facilities have proper grounding systems and include
a grounded rack structure.
• When installing the Acme Packet 1100 in an equipment rack, always make the
ground connection first and disconnect it last upon uninstallation.
• Use shielded Category 5e or 6, RJ45 cables for all 10/100 Ethernet connections
to protect the Acme Packet 1100 from potential damage.
• To avoid making a complete circuit (which causes electrical shock), use only one
hand when working with powered-on electrical equipment.
• Use caution when using electrically conductive tools around the Acme Packet
1100.
• Remove jewelry before working on the Acme Packet 1100.
Battery Warning
Caution: THERE IS RISK OF AN EXPLOSION IF THE BATTERY IS
REPLACED BY THE INCORRECT TYPE. PROPERLY DISPOSE
OF USED BATTERIES.
Caution: Perchlorate Material — Special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.
ESD Safety
To protect the Acme Packet 1100 delicate electronic components from damage from
static electricity, always follow the appropriate ESD procedures and wear the proper
protective devices (such as an ESD wrist strap) when handling any and all Acme
Packet 1100 hardware and while performing any Acme Packet 1100 System
hardware procedures.
Precautions To protect your equipment from ESD, follow these ESD safety precautions:
• En
sure that the Acme Packet 1100 is properly grounded.
• If you are grounding your Acme Packet 1100 to an electrically conductive,
grounded rack, check to see whether or not the rack is painted. Paint can hinder
proper grounding. If your equipment rack is painted, you should ground the
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SAFETY
system to some other reliable place or remove a small portion of paint for proper
grounding.
• Use a grounded ESD wrist strap when working on the Acme Packet 1100 to
prevent static discharge.
• To avoid damaging ESD sensitive hardware, discharge all static electricity from
your body before working directly with the Acme Packet 1100 by touching a
grounded object.
Figure 1 - 1. ESD Wrist Strap
Environmental, Safety, and Regulatory Certifications
For specific information regarding the environmental, safety, and regulatory
certifications applicable to the Acme Packet 1100, refer to the Environmental, Safety,
and Regulatory Certifications section included in this guide’s Specifications chapter.
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2 Component Overview
NET MGT INT EXT
PWR
ACME PACKET 1100
OK
LNK
ACT
LNK
ACT
LNK
ACT
Chassis
The Acme Packet 1100 can be installed in a variety of configurations. The appliance
can either be installed on a desktop/shelf, wall mounted or rack mounted.
Figure 2 - 1. Acme Packet 1100 - Front Panel
LNK ACT
LNK ACT
LNK ACT LNK ACT
SER MGT NET MGT
INT
EXT
Figure 2 - 2. Acme Packet 1100 - Rear Panel
12V
Mounting Hardware
The Acme Packet 1100 can be mounted in a variety of ways that are explained in the
chapter on installation of the chassis.
System Processor
The Acme Packet 1100 processor module (CPU) is located on the main board of the
Acme Packet 1100 System. The CPU handles both the management and signal
processing within the system.
System Panels
This section describes the Acme Packet 1100 front and rear panels.
Front Panel The Acme Packet 1100 front panel features a USB port as well as indicators to reflect
power to the chassis, Ethernet link/activity status of the rear panel interface ports,
and HA status.
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NET MGT INT EXT
PWR
ACME PACKET 1100
OK
LNK
ACT
LNK
ACT
LNK
ACT
USB Port
NET MGT Port Ethernet LNK/ACT LEDs
PWR LED
INT Port Ethernet LNK/ACT LEDs
EXT Port Ethernet LNK/ACT LEDs
OK LED
COMPONENT OVERVIEW
Figure 2 - 3. Acme Packet 1100 Front Panel
OK LED The bi-colored OK LED is a high availability (HA) indicator. The OK LED indicates
the active and standby status of the Acme Packet 1100. The following are the
possible states and meanings of the OK LED:
• orange — indicates the Acme Pack
• green — indicates the Acme Packet 1100 is in active mode.
• off — HA is not currently in use on this chassis, or the chassis is not powered on.
PWR LED The PWR LED indicates the operational status of the A
and meanings of the PWR LED include:
• green — indicates the Acme Packet 1100 is powered on.
• of
f — indicates the Acme Packet 1100 is not powered on.
EXT Ethernet LNK/ACT LEDs
INT Ethernet LNK/ACT LEDs
NET MGT Ethernet LNK/ACT LEDs
The EXT LNK LED and ACT LED indicate the respective li
EXT Ethernet port on the rear of the chassis. See the section on Network
Management Ports for further information on the meaning and use of these LEDs as
they pertain to the EXT port.
The INT LNK LED and ACT LED indicate the
INT Ethernet port on the rear of the chassis. See the section on Network
Management Ports for further information on the meaning and use of these LEDs as
they pertain to the INT port.
The NET MGT LNK LED and ACT LED
the NET MGT Ethernet port on the rear of the chassis. See the section on Network
Management Ports for further information on the meaning and use of these LEDs as
they pertain to the NET MGT port.
et 1100 is in standby mode.
respective link and activity over the
indicate the
respective link and activity over
cme
Packet 1100. The states
nk and activity over the
USB Port The USB port is reserved for software-enab
system upgrades and for remote access by customer service representatives. The
12 Acme Packet 1100 Hardware Installation Guide
l
ed applications such as firmware and
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USB Port
INT Ethernet Port
NET MGT Ethernet Port
SER MGT Ethernet Port
EXT Ethernet Port
Reset Button
T1/E1 Connector
12V DC Power Connector
T1/E1
USB port is for Acme Packet use only and is not to be used by the customer unless
directed by a customer service representative.
Rear Panel Network management and other ports are located on the rear of the chassis.
LNK ACT
LNK ACT
LNK ACT LNK ACT
SER MGT NET MGT
Table 2 - 1.
Power Connector 12V of DC power is supplied to the 12V DC power connector via an external AC
Reset Button A hard reset of the Acme Packet 1100 can be performed by pressing the reset button.
INT
EXT
Figure 2 - 4. Acme Packet 1100 Rear Panel
power supply. (Options are available for providing a country-specific AC cable.)
This bu
clip) through the reset button channel. Pressing the reset button can result in the loss
of software data or your configuration.
Pressing the reset button causes a hard reset
Packet 1100. After the reset button is released, the Acme Packet 1100 begins its boot
sequence and loads the configured software file.
tton is recessed and can only be pressed by inserting a thin wire (e.g., a paper
by immediately rebooting the Acme
12V
T1/E1 Connector
O
ptional)
(
EXT Ethernet Port The EXT 10/100 Mbps Ethernet port allows for connection to a SIP trunk from a
The optional T1/E1 port allows for connection to a TDM connection. The T1/E1 port
is an RJ45 port available on a PCIe card that mounts in the spare slot on the rear of
the chassis. The T1/E1 connector provides a backup line in case the ISP fails. The
prevalence of legacy PSTN in many enterprises makes this a viable option for use as
a backup communications line.
service
provider. The INT and EXT Ethernet ports are media ports.
1
2
1.) In the ACLI the T1/E1 port is referred to as s2p0.
2.) In the ACLI software, the EXT port is referred to as s0p1.
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The EXT LNK LED and EXT ACT LED indicate the respective link and activity over
the EXT Ethernet port on the rear of the chassis. See the section on Network
Management Ports for further information on the meaning and use of these LEDs as
they pertain to the EXT port.
INT Ethernet Port The INT 10/100 Mbps Ethernet port allows for connectio
(e.g., IPBX). The INT and EXT Ethernet ports are media ports.
The INT LNK LED and INT ACT LED indicate the respective link and activity over
the INT Ethernet port on the rear of the chassis. See the section on Network
Management Ports for further information on the meaning and use of these LEDs as
they pertain to the INT port.
NET MGT Ethernet
t
Por
USB Port The USB port is reserved for software-enab
SER MGT System
ole Port
Cons
The NET MGT 10/100 Mbps Ethernet port allows for configuring the Acme Packet
1100 and for providing high availability (HA) for the chassis. Two Acme Packet 1100s
can connect from their respective NET MGT Ethernet port to a single Ethernet
switch and be configured in an active/standby HA configuration.
The NET MGT LNK LED and NET MGT ACT LED indicate the
activity over the NET MGT Ethernet port on the rear of the chassis. See the section
on Network Management Ports for further information on the meaning and use of
these LEDs as they pertain to the NET MGT Ethernet port.
led applications such as firmware and
system upgrades and for remote access by customer service representatives. The
USB port is for Acme Packet use only and is not to be used by the customer unless
directed by a customer service representative.
The SER MGT port provides system console access to the Acme Packet 1100 via a
console over an RS-232C serial connection. The SER MGT console port is useful for
customers who want permanent console access to the Acme Packet 1100.
n to an internal network
1
respective link and
2
3
Console port communication is used for administration and maintenance purposes
from a central location. Tasks conducted over a console port include:
SER MGT System
ole Port Pin-out
Cons
• Creati
• Accessing and using all functionality available via the ACLI
• Performing in-lab system maintenance
The Acme Packet 1100 SER MGT system console port is accessed through the RJ45
jack in the rear of the system. Because the Acme Packet 1100 does not employ any
type of flow control on its RS-232 ports, only the RX, TX, and GND pins are used.
The following table identifies the pin assignments and signal names/descriptions for
the SER MGT console connector.
ng the initial connection to the Acme Packet 1100
1.) In the ACLI software, the INT port is referred to as s0p0.
2.) In the ACLI software, the NET MGT port is referred to as wancom0.
3.) In the ACLI software, the SER MGT port is referred to as COM2.
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Link LED Activity LED
Table 2 - 2. Console Port Pin-Out
Pin Number Signal Name/Description
3Receive Data (RX)
4Ground (GND)
6 Transmit Data (TX)
Ethernet LEDs Each Ethernet jack has two integrated LEDs, one to indicate Link and one to indicate
Activity, as shown in the illustration below. The LED pair is located directly above its
associated port. These LEDs are explained in the following subsections.
Figure 2 - 5. Ethernet Link LED and Activity LED
Link LED The link LED glows orange when a link has been established between the link
partner device and the SBC.
Activity LED The activity LED glows green when an Ethernet connection has either transmit
receive packet activity.
Upon initial bootup, the Acme Packet 1100 Ether
must first connect to the Acme Packet 1100 over a serial connection before you can
configure the management Ethernet ports for use. Set up the management interfaces
using the physical and network interface configuration elements. Refer to the System
Configuration chapter of the Acme Packet Configuration Guide for details.
Once the management network interface is configured, it should be reserved for the
ing:
follow
• Maintenance activities
• Appl
• Software upgrades
• System configuration
• Telnet, SSH, SNMP, FTP, and SFTP connections
• RADIUS CDR transmission
Acme Packet recommends that you use shielded CAT5e
with RJ45 plugs for connecting to the rear-panel Acme Packet 1100 Ethernet
interfaces. These Ethernet interfaces have a distance limitation of 328 feet (100 m) as
defined by the FAST Ethernet standard, IEEE 802.3.
ication log retrieval
net ports are not configured. You
or CAT6 Ethernet cables
or
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COMPONENT OVERVIEW
Power Components
AC Power Supply Acme Packet offers AC power for the Acme Packet 1100 through an external power
supply that is a user-replaceable component.
There are no ON/OFF switches on the AC power supply or
Connecting a live AC power cord to the 12V power inlet port on the rear of the
chassis powers up the chassis.
Figure 2 - 6. AC Power Supply
AC Power Cord Different country-specific AC power cords are available for connection to electrical
power outlets for use with the AC power supply. There is no ON/OFF switch on the
AC power supply.
on the chassis.
Cooling Components
The Acme Packet 1100 must remain well ventilated for reliable and continuous
operation. The cooling features of the chassis include a solitary fan with vent holes
on two sides of the chassis designed to draw cool air through one side and vented
out of the opposite side.
Intake Fans A single intake fan provides cooling air for the Acme Packet 1100. The fan — located
n
the left side of the chassis — blows cool air over electronic components from the
o
left side of the chassis and vents heated exhaust air through the right side of the
chassis as illustrated below.
ACME PACKET 1100
NET MGT INT EXT
LNK
Figure 2 - 7. Acme Packet 1100 Airflow Path
LNK
LNK
ACT
PWR
ACT
OK
ACT
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Transcoding
COMPONENT OVERVIEW
The Acme Packet 1100 is capable of providing both hardware and software
transcoding.
Hardware-based transcoding capabilities are pro
installed inside the Acme Packet 1100 chassis. This component provides G.711 to
G.729 transcoded calls.
vided by an optional DSP module
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COMPONENT OVERVIEW
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4 System Installation
Introduction
This chapter provides information about how to install the Acme Packet 1100 and its
associated components, includes cabling information.
Shipped Parts
Each Acme Packet 1100 ships in one box. Inside this box is the Acme Packet 1100
chassis, accessory kit and options. The following table lists the contents of one Acme
Packet 1100 order.
Table 4 - 1. Acme Packet 1100 Shipping Contents
Location Item
Main Shipping Box Acme Packet 1100 chassis
Installation Tools and Parts
Recommended Tools and Parts
Accessory Kit - AC Power Cord
- AC Power Supply
Options - Flanges for Rack Mounting
- Brackets for Wall Mounting
The following tools and parts are required to cable and install the Acme Packet 1100
into your equipment rack or mount the chassis on a wall:
• #2 Phillips-head screwd
• Rack and associated mounting hardware
• Shielded Ethernet CAT5e or CAT6 RJ45 cables (EXT/INT/NET MGT ports)
• RS-232CF cable with RJ45 jack (SER MGT port)
• Phone cable with RJ45 jack (T1/E1 port)
Acme Packet recommends that you have the following parts on hand:
• Cable labels
• UPS
• ESD wr
• ESD-safe location
ist or heel straps
river
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SYSTEM INSTALLATION
Chassis Rack Installation Guidelines
Pre-Installation
Please adhere to the following guidelines for installing the Acme Packet 1100 in a
chassis rack:
• elevated operating temperature — if installed in a closed or multi-unit rack
assembly, the operating temperature of the rack environment may be greater
than the ambient room temperature. Therefore, consideration should be given
to installing the equipment in an environment compatible with the
environmental specifications listed in this document.
• reduced air flow — installation of the equipment in a rack should be placed in
such a way that the amount of air flow required for safe operation of the
equipment is not compromised.
• circuit overloading — consideration should be given to the connection of the
equipment to the supply circuit and to the effect that overloading of the circuits
might have on overcurrent protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be used when addressing
this concern.
• reliable earthing — reliable earthing of rack-mounted equipment should be
maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (e.g., use of power strips).
Caution The Acme Packet 1100 shall only be installed in a restricted-
access location.
The Acme Packet 1100 must have access to reliable power and cooling. When
choosing a location for your Acme Packet 1100, follow the guidelines listed in this
section.
Environmental Guidelines
Power Guidelines When preparing to install your Acme Packet 1100:
When preparing to install your Acme Packet 1100:
• Locate the
should also be far from areas where heat, electrical noise, and electromagnetic
fields are present.
• E
nsure that the installation location has access to adequate power and
grounding. Separate circuits should be available for the power supply of each
Acme Packet 1100 in a high availability configuration.
• Never use extension cords when powering an Acme Packet 1100.
• Use grounded, 3-conductor circuits.
• A local earth ground must be available for the rack (optional) on which the
Acme Packet 1100 is installed.
• A service disconnect must be provided for each power supply that is clearly
marked and is nearby the equipment.
Acme Packet 1100 in a clean and well-ventilated room. This location
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Caution When two Acme Packet 1100s are configured for high
availability, ensure that the power for each device is on a
separate circuit. If both supplies are connected to outlets on
the same circuit, the Acme Packet 1100 loss of power to that
circuit results in a loss of all data and voice connections.
SYSTEM INSTALLATION
Mounting Guidelines
Other Safety Guidelines
Mounting Hardware
When preparing to install your Acme Packet 1100, please follow these guidelines:
• Leave
• Do not block the air inlets or obstruct airflow to the system in any way.
• Position equipment to allow for serviceability. This will aid in obviating the need
• Remember that the Ethernet interfaces are limited to 328 feet/100 meters as
When preparing to install the Acme Packet 1100:
• Ensure
• Use a regulating UPS to protect the Acme Packet 1100 from power surges,
• Ensure that your UPS can supply power for enough time to save your system
The Acme Packet 1100 can be mounted in a variety of ways that are explained in each
of the following subsections. The mounting hardware for the various installation
methods is discussed in those subsections.
enough clearance (approximately 8” (20 cm)) in the rear of the equipment
rack to allow access to the reset button,, cabling and/or servicing the rear panel.
to remove or loosen other equipment in the rack.
defined by the FAST Ethernet standard, IEEE 802.3.
that the equipment rack and components are properly grounded.
voltage spikes, and power failures.
data and shut down the system gracefully.
Table Top/Shelf
unting Hardware
Mo
Mounting Installation
Overview This section explains how to install your Acme Packet 1100 on a table top, in a
Mounting Options Acme Packet provides flexible mounting options for installing the Acme Packet
The Acme Packet 1100 features four non-skid rubber feet that allow the unit to be
installed securely either on a table top or on a shelf.
telecommunications or server equipment rack, or on a wall or other vertical surface.
1100, which can be mounted in any of the following configurations:
• 2- o
• Vertical installation on either a wall or other surface
• Table top installation
r 4-post tapped-hole equipment rack or square-hole equipment rack using
front-mounted rack mount flanges
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SYSTEM INSTALLATION
The following subsections describe these options in more detail and explain the
procedures for each mounting option.
Caution Failure to follow the instructions outlined in this section might
compromise the proper functioning of the Acme Packet 1100.
Unpacking the Acme Packet 1100
Mounting Hardware
Equipment Rack
Installation H
ardware
To unpack the Acme Packet 1100:
1. Inspect the external packing materials and note
2. Open the exterior box.
3. Unpack the contents of the Acme Packet 1100 shipment.
4. Locate the packing list that comes with the Acme Packet 1100 shipment; the
packing list is located o
5. Confirm that all of the components listed in the ship
present and in good condition.
6. If you discover that any of the parts are missin
contact Acme Packet to request assistance.
The hardware used for the Acme Packet 1100 mounting procedures is presented in
the following subsections.
The Acme Packet 1100 can be front- or center-mounted in a standard 19 in or 23 in
wide rack. Optional rack mount flanges are available to attach to each side of the
front of the chassis and then directly to the rack.
utside of the shipment box.
if they are damaged in any way.
ping box contents are
g or were damaged in shipment,
Figure 4 - 1. Rack Mount Flanges (Optional)
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SYSTEM INSTALLATION
Wall Mount Installation Hardware
Installing the Chassis in a Cabinet-Style 2- or 4-Post Chassis
Two optional brackets are available for mounting the Acme Packet 1100 onto a wall
or other vertical surface. The wall mount brackets attach to each side of the chassis
and onto the mounting surface.
Figure 4 - 2. Wall Mount Brackets (Optional)
Rack mount flanges are mounted on each side of the chassis, and the other side of
the flanges are attached to the chassis rack. When the Acme Packet 1100 is installed
in the equipment rack, it is secured in place to the chassis with 2 screws/washers and
he rack with 4 screws/washers.
to t
The following subsections explain how to mount your Acme Packet 1100 in a
cabinet-style, 2- or
Installing the Rack Mount Flanges
The following procedure describes how to install rack mount flanges on the Acme
Packet 1100 for use in front-mounting the chassis in a 2- or 4-post chassis rack.
To install rack mount flanges:
1. Locate the following components:
• Rack mount flanges (2)
• (4
) #6-32 x 5/16” screws with square cone washers
2. On the right side of the Acme Packet 1100 chassis, align the holes in the rack
t flange with the two holes toward the front of the chassis.
moun
Figure 4 - 3. Rack Mount Flange Installed on the Right Side of the Acme Packet
4-post equipment rack.
1100
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SYSTEM INSTALLATION
NET MGT INT EXT
PWR
ACME PACKET 1100
OK
LNK
ACT
LNK
ACT
LNK
ACT
3. Attach the rack mount flange to the chassis as shown by inserting a #6-32 x
5/16” screw into each of the holes, and use a Phillips screwdriver to handtighten and secure each screw.
4. On the left side of the chassis, align the two holes in the flange mount with the
t
o holes toward the front of the chassis.
w
Figure 4 - 4. Rack Mount Flange Installed on the Left Side of the Acme Packet 1100
Installing the Flange-Mounted Chassis
5. Attach the rack mount flange to the chassis as
5/16” screw into each of the holes and then use a Phillips screwdriver to handtighten and secure each screw.
6. Ensure that all of the screws are tight and
attached to the chassis.
The following procedure describes how to install the flange-mounted Acme Packet
1100 to each side of the chassis into a 2- or 4-post chassis rack.
Prerequisites
• The flange
the previous procedure.
• To prevent overheating, ensure that there is enough room for appropriate
airflow on either side of the chassis and that there is adequate ventilation in the
room in which the chassis is being installed.
• Ensure that there is enough room to access the front and back panel of the
chassis for purposes of reviewing front/back panel LEDs and inserting/removing
cables from the back panel.
• Screws/washers (customer-supplied) for attachment to the equipment rack.
To install a flange-mounted Acme Packet 1100
1. Align the holes in each of the rack mount flanges with the appropriate holes in
the chassis rack, and then suppor
mounts should be attached to the Acme Packet 1100 as described in
t the rack in place.
shown by inserting a #6-32 x
t the flange brackets are securely
tha
into a 2- or 4-post rack:
2. Attach the flange-mounted Acme Packet 1100 cha
screw and washer (customer-suppliecd) into each of the 2 holes on one side of
the flange mount. Then use a Phillips screwdriver to tighten and secure each
screw.
ssis to the rack by inserting a
Figure 4 - 5. Installing the Chassis in the Rack
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Note: Rack screws are customer supplied.
SYSTEM INSTALLATION
3. Holding the unsecured end of the chassis in place wi
hand to attach the flange-mounted Acme Packet 1100 chassis to the rack by
inserting a 10-32 x 3/8” screw and washer into each of the 2 holes on that side
of the rack mount flange. Then use a Phillips screwdriver to tighten and secure
each screw.
4. Ensure that all screws are secure and that
securely in place in the chassis.
Wall-Mounting the Chassis
When wall-mounting the Acme Packet 1100, wall mount brackets are installed on
each side of the chassis, and the other end of the brackets are attached to the wall or
other vertical surface. When the Acme Packet 1100 is installed on the wall, it is
secured in place to each side of the chassis with 2 screws/washers and to the wall
with 2 screws/washers on each wall bracket.
The following subsections explain how to mount your Acme Packet 1100 on a wall
or other vertical surface
Installing the Wall Brackets
The following procedure describes how to install wall brackets on the Acme Packet
1100 for use in mounting the chassis to a wall or other vertical surface.
Prerequisites
• To prevent overheating, ensure
airflow on either side of the chassis and that there is adequate ventilation in the
room in which the chassis is being installed.
• Ensure that the wall or vertical surface on which you will mount the chassis is
strong enough to support the weight of the Acme Packet 1100.
• Ensure that there is enough room to access the front and back panel of the
chassis for purposes of reviewing front/back panel LEDs and inserting/removing
cables from the back panel.
• Prepared surface on which to install the wall bracket with pre-drilled holes for
installation of screws.
th one hand, use your other
the Acme Packet 1100 chassis is
.
that there is enough room for appropriate
To install wall brackets on the Acm
1. Locate the following components:
• Wall br
• (4) #6-32 5/16”screws with square cone washers
ackets (2)
e Packet 1100:
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SYSTEM INSTALLATION
2. On the right side of the chassis, align the holes in the wall bracket with the holes
at the base of the chassis as shown.
Figure 4 - 6. Wall Bracket Mount Points on the Right Side of the Acme Packet 1100
3. Insert a #6-32 5/16” screw and washer into each of the holes and then use a
Phillips screwdriver to hand-tighten each screw to secure the wall bracket to the
chassis.
4. On the left side of the chassis, align the holes in the wall bracket with the holes
at the ba
of the chassis as shown.
se
Figure 4 - 7. Wall Bracket Mount Points on the Left Side of the Acme Packet 1100
5. Insert a #6-32 5/16” screw and washer into each of the holes and then use a
Phillips screwdriver to hand-tighten each screw to secure the wall bracket to the
chassis.
6. Ensure that there is enou
chassis for purposes of reviewing front/back panel LEDs and inserting/removing
cables from the back panel.
7. Ensure that there is enough room on either
airflow to prevent overheating.
8. The illustration below shows relevant dimensions fo
surface on which to install the Acme Packet 1100 chassis. Pre-drill holes to
accommodate the screws, washers and anchors for each bracket that will secure
the chassis bracket to the surface. Insert customer-supplied
room to access the front and back panel of the
gh
side of
the chassis for adequate
r use in preparing the
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SYSTEM INSTALLATION
Front of Chassis
screws/washers/anchors into each hole in the bracket to secure the chassis to the
mounting surface.
Figure 4 - 8. Wall Bracket Mount Points for Wall Mounting of the Acme Packet 1100
9. Ensure that the wall bracket screws are tight and that the Acme Packet 1100 is
securely fastened to the wall.
Table Top/Shelf Installation of the Chassis
Cabling the Acme Packet 1100 System
The Acme Packet 1100 chassis features four non-skid rubber feet mounted on the
base of the unit for freestanding table top or shelf installations. When mounting the
Acme Packet 1100 chassis on a table top or shelf, please follow these guidelines:
• To prevent overheating, ensure that there is enough room for appropriate
airflow on either side of the chassis and that there is adequate ventilation in the
room in which the chassis is being installed.
• Ensure that the surface on which you will place the chassis is a non-skid level
surface that is sturdy enough to support the weight of the Acme Packet 1100.
• Ensure that there is enough room to access the front and back panel of the
chassis for purposes of reviewing front/back panel LEDs and inserting/removing
cables from the back panel.
After installing the Acme Packet 1100 chassis, connect all appropriate data cables to
the ports before powering up and configuring the system.
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SYSTEM INSTALLATION
SER MGT NET MGT
LNK ACT
INT
LNK ACT
EXT
LNK ACT LNK ACT
T1/E1
Acme Packet recommends using fully shielded CAT5e or CAT6 Ethernet cables for
media and management Ethernet connections to protect the Acme Packet 1100
System from potential damage.
You can install and remove Ethernet cables while the Acme Packet 1100 is
operational. Not ev
when a cable is disconnected and the link is lost, an alarm is generated.
ery port needs to be utilized for proper operation. However,
Cabling the SER MGT
ole Port
Cons
Cabling Network Management (INT/EXT/NET MGT) Ports
This section explains how to create a serial connection to the Acme Packet 1100
console port. Use the rear left side of the chassis console port for permanent
connections to a terminal server or other serial device.
To connect a console cable to the S
1. Locate a console cable with an RJ45
Figure 4 - 9. SER MGT Console Port
2. Insert the RJ45 connector on the end of the console cable into the console port
labeled SER MGT.
3. Lead the console cable neatly away
or other component where this serial connection terminates.
Standard shielded CAT5e or CAT6 (or higher) Ethernet cables with RJ45 jacks are
used for connecting the Acme Packet 1100 network management Ethernet ports to
your network. These ports support 10/100 Mbps speeds. For more information about
the network management ports, see the descriptive sections in this document with
respect to the INT, EXT and NET MGT ports.
ER MGT console port:
connector.
from the rear panel toward a terminal server
Network Management
l
ing Procedure
Cab
To connect Ethernet cables to the network management ports:
1. Locate the Ethernet cables you plan to connect to the Acme Packet 1100.
2. Insert the RJ45 connector on the end of the Ethernet cable into one of
network management Ethernet ports. These ports are labeled NET MGT, INT,
the
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SER MGT NET MGT
LNK ACT
INT
LNK ACT
EXT
LNK ACT LNK ACT
T1/E1
SER MGT NET MGT
LNK ACT
INT
LNK ACT
EXT
LNK ACT LNK ACT
12V
T1/
SER MGT NET MGT
LNK ACT
INT
LNK ACT
EXT
LNK ACT LNK ACT
12V
T1/
Ethernet Switch, Router or Network
and EXT. The release tab on the RJ45 jack will click into place when you insert it
properly into the port.
Figure 4 - 10. Network Management Ethernet Ports
3. Route the cable away from the Acme Packet 1100. Make sure that the Ethernet
cables are not stretched tightly or subject to extreme stress.
4. Repeat the above steps for each additional management Ethernet cable
connect to your Acme Packet 1100.
you will
Cabling for HA Deployments
The information and instructions in this section explain how to cable an HA node.
HA Cabling Category 5 (or higher) shielded Ethernet cables are required for cabling two HA
nodes together.
Rear Panel HA Cabling You can use one or two connections for HA redundancy support between the two
members of an HA node.
Figure 4 - 11. HA-S ha ring Ports
Management network ports feature automatic crossover negotiation so that a
crossover cable is not necessary for HA cabling.
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T1/E1
To cable the Acme Packet 1100 in an HA configuration using single rear
interface support:
1. Insert one end of an Ethernet cable into the NET MGT
each Acme Packet 1100. The release tab on the RJ45 jack clicks into place when
you insert it properly into the chassis port.
2. Insert the other end of the Ethernet cable in
configuration procedures located in the HA Nodes chapter of the Acme Packet
Configuration Guide.
AC Power Cord Installation Procedure
Caution Use a 15 Amp fused circuit for each AC power supply.
This section describes how to install an AC power cord.
To install the AC powers cord in the Acme Packet 1100:
1. Locate the AC power cord shipped with your Acme Packet 1100.
2. Verify that you have the appropriate power co
3. Connect the power cord to the AC power supply by
plug into the IEC connector located on the power supply.
an Ethernet switch. Refer to the
to
rd for your country-specific needs.
inserting the 3-lead IEC-320
port on the rear panel of
Figure 4 - 12. Acme Packet 1100 Power Supply
4. Connect the 12V connector on the power supply to the 12V power inlet
connector on the back panel of the Acme Packet 1100.
LNK ACT
LNK ACT
LNK ACT LNK ACT
SER MGT NET MGT
INT
EXT
Figure 4 - 13. 12V Power Connector on the Rear of the Acme Packet 1100
5. Route the AC power cord through your rack and cabling system to the AC power
outlet.
12V
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6. Plug the supply end of the power cord into an AC circuit that is separate from
the circuit of the other Acme Packet 1100 with which it shares high availability.
7. There is no ON/OFF switch on these power
the power is on and the system starts to boot.
Note: To
adapter from the AC outlet.
power down the Acme Packet 1100, unplug the power
supplies. When you plug them in,
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5 Startup
Introduction
This chapter describes the Acme Packet 1100 startup; this includes the following
tasks:
• Powering on the Acme Packet 1100
• Creati
• Logging in to the Acme Packet 1100
You can perform these actions in any order. Howe
configured first, you can observe the booting processes as your Acme Packet 1100
goes online.
Creating a Console Connection
This section explains how to create a console connection.
Prerequisites In order to create a console connection to the Acme Packet 1100 you need to
configure the terminal hardware and software appropriately. Ensure that your
terminal is configured with the settings presented in the following table.
Table 5 - 1. Serial Connection Settings
Serial Connection Parameter Setting
Baud Rate 115,200 bps
Date Bits 8
Parity No
ng the first console connection to the Acme Packet 1100
ver, if your console connection
is
Stop Bit 1
Flow Control None
Note: Your terminal application and serial port MUST be capable of
operating at 115.2 Kbps for creating a console session.
Creating a Console Connection
To create a console connection:
1. Set the terminal application’s parameters to match the Acme Packet 1100
defa
ult parameters listed in the table above.
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STARTUP
T1/E1
2. You must connect to the SER MGT console port on initial booting of the Acme
Packet 1100.
LNK ACT
LNK ACT
LNK ACT LNK ACT
SER MGT NET MGT
INT
EXT
Figure 5 - 1. SER MGT Console Port
3. If the Acme Packet 1100 is already powered on, press Enter a few times to
activate the console connection. When ACLI text is displayed on the screen, the
console connection has been successfully created.
4. If you have created the console connection before pow
1100, you can watch the boot process as it displays on your screen.
Powering On the Acme Packet 1100
This section explains how to power on your Acme Packet 1100.
To power on the Acme Packet 1100 hardware:
1. Following installation of the Acme Packet 1100 in an equipment rack, on a w
or freestanding on a table top or shelf, connect all appropriate data cables to the
ports before powering up and configuring the system.
2. There are no ON/OFF switches on the power suppl
power supply to the chassis, the system will start to boot.
3. The monitor of the console connection will begin to display information.
Initial Login
12V
ring up the Acme Packet
e
es. Connect the active
i
all
Once you have established the console connection and powered on the Acme Packet
1100 , you are ready to log in and begin configuring the system. After the Acme
Packet 1100 has been initialized, the ACLI login prompt is displayed in your terminal
application as shown here:
User Access Verification
Password:
If the Acme Packet 1100 completed booting before you connected to the console
port, press Enter a few times to activate the console connection.
System access in the following procedure uses the default user
passwords. If you do not have the default passwords, please contact your customer
support representative.
1. At the ACLI password prompt, enter the default system user password and
press <return>. Your entries are not echoe
User Access Verification
Password:
ACMEPACKET>
From the user prompt you can view various configuration states and operating
statistics on the Acme Packet 1100 System, and you perform configuration tasks.
d on the screen.
and superuser
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2. Type enable and press return to enter superuser mode. The prompt to enter the
superuser password appears.
ACMEPACKET> enable
Password:
3. Enter the superuser password and press return. The system prompt ends with a
pound sign instead of a closed-angle-bracket to let you know are in superuser
mode.
Password:
ACMEPACKET#
4. You can now begin configuring your Acme Packet 1100. Refer to the Acme Packet
Configuration Guide to learn how to establish an IP address for your Acme Packet
1100 System.
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6 Maintenance Introduction
System Shut Down
This chapter explains Acme Packet 1100 hardware maintenance procedures. Some
Acme Packet 1100 maintenance procedures require that you shut down the system.
Shutting Down the Acme Packet 1100
Before you shut down or restart the Acme Packet
active calls in progress. Procedures to reroute call and network traffic around the
Acme Packet 1100 are outside the scope of this guide.
You can set the Acme Packet 1100 to reject all incoming
the set-system-state command. When set to offline, this command lets calls in
progress continue uninterrupted, but no new calls are admitted.
After all call processing has stopped, you must halt the operating
power off your Acme Packet 1100. Shutting down the system is appropriate when
you are replacing a physical interface card, storage device, power supply, or are
uninstalling the Acme Packet 1100.
1. In superuser mode, type halt and then press Enter. Then, at the halt
confirmation prompt, answer y followed by Enter.
ACMEPACKET# halt
--------------------------------------------------------------------WARNING: you are about to halt the SD!
--------------------------------------------------------------------Halt this SD [y/n] ? : y
Preparing for system shutdown
Syncing and unmounting filesystems
Flushing sd devices
Powering off.......
Sent SIGKILL to all processes
Requesting system power off
Disabling non-boot CPU’s........
Power down.
1100, ensure that there are no
calls from your system with
system before you
2. To reject all incoming calls on the Acme Packet 1100, type set-system-state
offline and press Enter.
ACMEPACKET# set-system-state offline
Setting system state to going-offline, process will complete when all
current calls have completed
ACMEPACKET#
3. Exit the ACLI and close your console or network connection.
4. Unplug the AC power cord from the power outlet.
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MAINTENANCE INTRODUCTION
Rebooting, Resetting, and Power Cycling
Reboot Rebooting the Acme Packet 1100 shuts down the system in an orderly fashion and
then starts it up again. The operating system gracefully shuts down as processes are
terminated and the file system is stopped. While the system and its processes are
stopped, all call processing is immediately halted. You may therefore wish to
perform tasks that call for a reboot during off-peak maintenance hours.
Rebooting the Acme Packet 1100 is required
version of the Acme Packet 1100 software.
Before rebooting the Acme Packet 1
command is used to save the configuration in the example below.
For a full explanation and all options for the reb
below, refer to the ACLI Reference Guide.
To reboot the Acme Packet 1100:
1. Log in as superuser as described in th
2. Save any configuration changes you have made in
config and then press Enter.
ACMEPACKET# save-config
Save-Config received, processing.
waiting 1200 for request to finish
Request to 'SAVE-CONFIG' has Finished,
Save complete
Currently active and saved configurations do not match!
To sync & activate, run 'activate-config' or 'reboot activate'.
ACMEPACKET#
3. Execute the reboot command at the superuser prompt by typing reboot and
then press Enter.
ACMEPACKET# reboot
----------------------------------------WARNING: you are about to reboot this SD!
-----------------------------------------
4. At the confirmation prompt, type Y and then press Enter to proceed with the
reboot.
Reboot this SD [y/n]?: y
100, save your configurations. The save-config
every time you upgrade with a new
oot command used in the example
e chapter on startup procedures.
the ACLI by typing save-
System Reset Resetting the Acme Packet 1100 via the reset button on the rear of the chassis
performs a cold reboot. This is the equivalent to disconnecting the power from the
system and then reconnecting it. There is no orderly termination of tasks, and the
system shuts down abruptly. You should only perform a reset of the Acme Packet
1100 in this way when it becomes unstable and there is no other possible means of
gaining administrative control.
Caution Always try to first reboot the Acme Packet 1100 from the ACLI
before performing a cold reset. Only reset the system as a last
resort.
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To reset the Acme Packet 1100:
MAINTENANCE INTRODUCTION
1. Insert a rigid paperclip-sized tool into the sma
as indicated in the following graphic. The system immediately resets and begins
its initialization and boot sequence.
LNK ACT
LNK ACT
LNK ACT LNK ACT
SER MGT NET MGT
Power Cycling Power cycling the system is the process of turning the chassis off and then on by first
INT
EXT
Figure 6 - 1. Reset Button
unplugging from and plugging in to the AC power cord to the power supply. It is
imperative that you wait at least 10 seconds between power down and power up to
ensure that all components are completely powered down before restart.
Note: Power cycling the Acme Packet 1100 without performing a ha
operation can lead to data loss to the storage device. To ensure stable
operation, a file system check is performed upon the next power up.
This check may take several minutes to complete, and should not be
interrupted.
ll hole on the rear of the chassis
12V
lt
Forcing Switchover for HA Nodes
When performing hardware maintenance on the Acme Packet 1100, it is best to
minimize any risk of interrupting network traffic or losing data. If the Acme Packet
1100 is configured as an HA node, only work on the Acme Packet 1100 that is in
standby mode.
To determine the HA state of each Acme Packet 1
LED on the front panel or use the ACLI show health command. Once the Acme
Packet 1100 due for maintenance is in standby mode, continue with the appropriate
procedures to service it.
To perform maintenance on the active Acme Pack
Acme Packet 1100s to switch HA states. Performing a switchover forces the currently
active Acme Packet 1100 to standby mode while the current standby Acme Packet
1100 will become the active system, assuming all traffic processing and forwarding.
Caution The following procedure is only applicable to Acme Packet
1100s in an HA deployment.
100 in an HA pair, review the HA
et 1100, manually force the two
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NETNETSBC1# show health
Media Synchronized true
SIP Synchronized true
MGCP Synchronized true
H248 Synchronized disabled
Config Synchronized true
Collect Synchronized disabled
Radius CDR Synchronized disabled
Rotated CDRs Synchronized disabled
Active Peer Address 0.0.0.0
Redundancy Protocol Process (v3):
State Active
Health 100
Lowest Local Address 169.254.1.1:9090
1 peer(s) on 2 socket(s):
SML-STIC-2: v3, Standby, health=100, max silence=1050
last received from 169.254.1.2 on wancom1:0
Switchover log:
Jun 25 19:03:02.029: Active to BecomingStandby
Jun 25 19:04:54.684: Standby to BecomingActive
NETNETSBC1#
NETNETSBC2# show health
Media Synchronized true
SIP Synchronized true
MGCP Synchronized true
H248 Synchronized disabled
Config Synchronized true
Collect Synchronized disabled
Radius CDR Synchronized disabled
Rotated CDRs Synchronized disabled
Active Peer Address 169.254.2.1
Redundancy Protocol Process (v3):
State Standby
Health 100
Lowest Local Address 169.254.1.2:9090
1 peer(s) on 2 socket(s):
SML-STIC-11001: v3, Active, health=100, max silence=1050
last received from 169.254.2.1 on wancom2:0
Switchover log:
active system
synchronized
standby system
applications
synchronized
applications
To force a switchover between Acme Packet 1100 nodes:
1. Confirm that the relevant systems on the acti
systems are synchronized with the show health command. Type show health
and press Enter on each system.
ve/standby Acme Packet 1100
40 Acme Packet 1100 Hardware Installation Guide
Figure 6 - 2. Issuing the Show Health Command
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2. Confirm that the two current configurations match by typing display-currentcfg-version and press Enter at the ACLI prompt.
NETNETSBC1# display-current-cfg-version
Current configuration version is 5
NETNETSBC1#
NETNETSBC2# display-current-cfg-version
Current configuration version is 5
NETNETSBC2#
Note: While the two current configuration version numbers on the two
systems MUST match each other, they do not have to match the shared
running configuration version.
Chassis Removal
3. Confirm that the running config
typing display-running-cfg-version and pressing Enter at the ACLI prompt.
NETNETSBC1# display-running-cfg-version
Running configuration version is 5
NETNETSBC1#
NETNETSBC2# display-running-cfg-version
Running configuration version is 5
NETNETSBC2#
4. Initiate a switchover on one chassis by typing notify berpd force and pressing
Enter at the ACLI prompt.
NETNETSBC1# notify berpd force
5. Wait for the other Acme Packet 1100 to transition to the standby state. Confirm
that this Acme Packet 1100 is in the standby state by typing show health and
pressing Enter at the ACLI prompt.
NETNETSBC2# show health
Refer to the Upgrade section of the Maintenance and Troubleshooting Guide (400-006340A) for more information.
This section explains how to remove the Acme Packet 1100 from an equipment rack.
uration of each Acme Packet 1100 matches by
Caution Always disconnect the Acme Packet 1100 power supply from
the power source when removing a chassis from an
equipment rack.
Removing the Acme Packet 1100 from an Equipment Rack
To remove the Acme Packet 1100 from an equipment rack:
1. Disable the power source to the Acme Packet 1100 power supply.
2. Remove the AC power cord from the 12V connector on the chassis.
3. Remove and label all attached network cable
respective ports on the chassis.
s and console cable from their
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MAINTENANCE INTRODUCTION
4. Remove the screws that secure the Acme Packet 1100 to the equipment rack or
wall mount. Reference the System Installation chapter for more information.
5. Pull the Acme Packet 1100 forward and out
6. Lift the Acme Packet 1100 out of the equipme
safe location.
Removing and Installing the Chassis Cover
The following subsections describe how to remove the cover of the Acme Packet
1100 to provide access to the internal components of the chassis. Once the unit
is powered down, the chassis cover can be removed to provide access to the
inside of the chassis for service access to replaceable components.
Caution Only authorized personnel should remove or install the
chassis cover of the Acme Packet 1100! Damage to the
equpment can result if the procedures described in these
subsections are performed by unauthorized personnel!
Caution Never remove or install the chassis cover or access the
internal components of the Acme Packet 1100 unless the
power cord is unplugged!
of the equipment rack.
nt rack, and move it to an ESD-
Chassis Cover Installation and Removal Guidelines
Required Parts/Tools
Please read and follow these pre-installation guidelines prior to either
installing or removing the cover of the Acme Packet 1100:
• G
round yourself and follow proper ESD grounding procedures.
• Install or remove the chassis cover only according to the procedure
described in the subsections below.
• The installation and removal procedures should be performed during lowtraffic periods or during times of scheduled maintenance.
• Follow industry-standard procedures to ensure ESD protection.
• When installing or removing the Acme Packet 1100, move the chassis to an
ESD-safe location.
The following parts are required to install or remove the cover of the Acme
Packet 1100 chassis:
• ESD wri
• ESD safe location
• Phillips head screwdriver
st strap
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Removing the Chassis Cover
SER MGT NET MGT
The following procedure describes how to remove the cover of the Acme Packet
1100 chassis.
Prerequisites:
• Place the chassis in an ESD-safe location.
• W
ear an ESD wrist strap or take similar equivalent actions to prevent static
damage to the exposed ESD-sensitive components inside the Acme Packet
1100 chassis while installing or removing the chassis cover.
To remove the Acme Packet 1100 chassis cover:
1. Gracefully shut down the Acme Packet
2. Unplug the power cord from the chassis.
3. sing a Philipps head screwdriver, remove the
circles in the following illustration of the chassis back panel.
LNK ACT
LNK ACT
LNK ACT LNK ACT
INT
EXT
100.
1
three screws indicated by red
12V
Figure 6 - 3. Rear Panel Screws Securing the Cover to the Chassis
4. Pull the cover back about one-quarter inch from the faceplate of the chassis.
Figure 6 - 4. Removing the Cover
5. Lift and remove the cover from the chassis.
Figure 6 - 5. Lifting and Removing the Cover From the Chassis
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MAINTENANCE INTRODUCTION
Installing the Chassis Cover
The following procedure describes how to install the cover of the Acme Packet
1100 chassis.
Prerequisites:
• Place the chassis in an ESD-safe location.
• W
ear an ESD wrist strap or take similar equivalent actions to prevent static
damage to the exposed ESD-sensitive components inside the Acme Packet
1100 chassis while installing or removing the chassis cover.
• Locate a Phillips head screwdriver.
To install the Acme Packet 1100 chassis cover:
1. Gracefully shut
2. Unplug the power cord from the chassis.
3. Lower the cover onto the chassis.
own the Acme Packet 1100.
d
Figure 6 - 6. Lowering the Cover Onto the Chassis
4. Push the cover forward so that it mates flush with the back of the chassis
faceplate. Then secure the cover to the chassis by pressing on the back of the
cover with one hand while holding the front faceplate with your other hand.
There should only be a thin seam between where the cover and faceplate meet.
Figure 6 - 7. Securing the Cover to the Chassis
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5. Using a Philipps head screwdriver, insert and tighten the three screws indicated
by the red circles in the following illustration.
LNK ACT
LNK ACT
LNK ACT LNK ACT
SER MGT NET MGT
Cooling System Maintenance
Maintaining the Cooling Components
Caution To prevent damage to the painted finish, do not use any
INT
EXT
Figure 6 - 8. Acme Packet 1100 - Rear Panel
This section explains how to service the cooling system on your Acme Packet 1100.
To prevent system malfunction and prolong the life of the system cooling
components, clean the air inlets on the left and right sides of the chassis once a week.
To lean the inlets, gently wipe the perforated air inlets with a clean, dry cloth.
solvents or liquids to clean the perforated air inlets on the
front of the chassis.
12V
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7 Specifications
Introduction
This chapter provides information regarding the specifications and regulatory
certifications of the Acme Packet 1100.
Acme Packet 1100 System Specifications
Table 7 - 1. Acme Packet 1100 System Specifications
Specification Description
Height 1.75 in (4.45 cm) (1U)
Width 11.25 in (28.57 cm)
Depth 8.48 in (21.54 cm)
Weight 4.0 lbs (1.81 kg)
Ports • Four 10/100 Mbps Ethernet copper ports (RJ-45 connector) dedicated
Onboard Transcoding
& QoS Measurement
Module
Mounting • Table top
LEDs • Front: Ethernet link and activity status LEDs for PWR, NET MGT, INT,
to WAN, LAN, management and reserved functions
• One T1/E1 port for PSTN fallback
• Hardware-assisted transcoding and QoS monitoring and reporting
• Rack mount flanges for front/rear/center installation in 19/23 in
racks (optional)
• Wall mount brackets (optional)
EXT, and OK
• Rear: Ethernet link and activity status LEDs for NET MGT, INT, EXT, and
T1/E1 link status
Memory • 4 GB for active configuration and logs
• 40 GB fast M-SATA drive for runtime image, backup configurations
and local CDR backup
System Reset Reset pinhole
Chassis Mounting Flanges Physical Specifications (Optional)
Acme Packet 1100 Hardware Installation Guide 47
Table 7 - 2. Chassis Mounting Flange Physical Dimensions
Specification Description
Width 3.875 in (9.8425 cm) (each)
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SPECIFICATIONS
AC Power Supply Specifications
Power Supply Input Circuit Fuse Requirements
Table 7 - 3. AC Power Supply Specifications
Specification Fuse Rating
Voltage Autoranging 100 AC to 240 AC wide input with power factor correction
Frequency 50/60 Hz
Current 12v x 0.75A
Cable 2.0 m 18 AWG three-wire cable with three-lead IEC 320 receptacle on the
power supply end and a country-dependent plug on the power source end
Power 300 VA maximum
Type External, field-replaceable
Table 7 - 4. Acme Packet 1100 Power Supply Input Circuit Fuse Requirements
Power Circuit Fuse Rating Power cable size
120 VAC 15 AMP 18 AWG
240 VAC 7.5 AMP 18 AWG
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Regulatory Specifications and Certifications
The Acme Packet 1100 bears CE marking, indicating compliance with the 99/5/EC
directive. This includes the EN and IEC standards for safety and electromagnetic
compatibility that are identified in the following table.
Table 7 - 5. Regulatory Specifications and Certifications for the Acme Packet 1100
Specification/Certification Description
Overall • European Compliance (CE) marking indicating compliance with
the 99/5/EC directive that includes the following European Norm
(EN) and IEC standards for safety and electromagnetic
compatibility
Safety • US: Underwriters Laboratories (UL) 60950-1, Second Edition
• Canada: Canadian Standards Association (CSA) C22.2
No. 60950-1-07, Second Edition; C22.2 No. 60950-1-03, First
Edition
• EU: EN 60950-1:2006
SPECIFICATIONS
Electromagnetic Compatibility (EMC)
Immunity • EU: EN 300 386 v1.4.1
•
US Department of
Defense Security
The Acme Packet 1100 System has been tested and fo
for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions and information in this guide, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his own expense.
• US: Federal Communications Commission (FCC) Part 15 (CFR 47)
Class A limits
• Canada: Interference-Causing Equipment Standard (ICES)-003
Issue 4, Class A limits
• EU: EN55022:2006 +A1:2007 Class A limits
• Australia: International Special Committee on Radio Interference
(CISPR) 22 and C-Tick
• Japan: Voluntary Control Council for Information Technology
Equipment (VCCI) Class A limits
• Defense Information Systems Agency (DISA) Unified
Communications Requirements (UCR) compliant
• Listed: DISA Unified Capabilities Approved Product List (UCAPL)
und to comply with the limits
Industry Canada ICES-003 Class A
This Class A digital apparatus meets all requirements of
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes le
le matériel brouilleur du Canada.
the Cana
s exigences du Règlement sur
dian Interference-
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SPECIFICATIONS
EN55022 Class A Warning
Japan: VCCI-A This is a Class A product. In a domestic enviro
WEEE Directive Compliance
Warning: This is a class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
interference in which case the user may be required to take corrective actions.
On January 27, 2003, the European Parliament and the Council of the European
Union issued directive 2002/96/EC concerning waste electrical and electronic
equipment (WEEE). That directive’s goals are to:
• Reduce the amount of WEEE produced.
ncrease the amount of WEEE that is reused, recycled, or recovered.
• I
Along with Restriction of Hazardous Substances Directive
WEEE directive became European Union law in February, 2004. The goals of the
RoHS directive are to reduce the amounts of hazardous materials in EEE.
nm
ent this product may cause radio
(RoHS) 2002/95/EC, the
Acme Packet is compliant with WEEE, offering
adheres to the EU directive:
• For products sold after August 1
recycling resulting from Acme Packet products at customer locations in the EU.
• The costs of collecting this waste from the customer premises is included in the
standard product price.
• All equipment returned to Acme Packet for disposal shall leave the EU.
• At the time of collection, Acme Packet covers the cost of shipping equipment
back to its headquarters.
For information about how to dispose of your A
site at http://www.acmepacket.com
Environmental Specifications
For the Acme Packet 1100 to function properly, Acme Packet recommends that you
follow the environmental guidelines in the following table.
3, 2005, Acme Packet ensures the proper waste
/recycle.
disposal of its equipment that
Packet equipment, visit our Web
cme
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SPECIFICATIONS
Table 7 - 6. Acme Packet 1100 Environmental Specifications
Specification Description
Temperature The Acme Packet 1100 is required to operate within the
temperature range of:
32° F to 104° F (+0° C to +40° C) (operating)
-4° F to 149° F (-20° C to +65° C) (storage)
Relative Humidity 10% to 85%, non-condensing
Maximum Altitude The Acme Packet 1100 System is required to operate below the
maximum altitude of 10,000 feet.
Air Flow Single fan: 2.2 CFM (3.6 CFM Max)
Power Dissipation 10 Watts (maximum)
Connector Specifications
Refer to the following table for information about the connector specifications for the
Acme Packet 1100.
Table 7 - 7. Acme Packet 1100 Connector Specifications
Specification Description
RJ45/Management Ethernet
Ports
RS232/Serial Port The RS232 serial port uses an 8-pin RJ45 connector that supports
IEC Connector Ports The IEC connector ports accept a 3-lead IEC-320 connector for AC
Dual fans: 3.6 CFM (7.2 CFM Max)
The 3 x 8-pin RJ45 10/100 Ethernet ports are compliant with
IEEE's 802.3, 802.3u, 802.1q and 802.3ab.
the RS232-C protocol.
power installations.
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Appendix A Alarms
Introduction
The Acme Packet 1100 generates internal alarms that correspond to internal
hardware fault conditions. Hardware faults are divided into two types:
• Hardware and environmental
• Media link
Ea
ch alarm is assigned a severity level, depending on the details of
Table Appendix A - 1. Descriptions of Alarm Severity Levels
Alarm Severity Description
Minor Functionality is impaired to a small degree (e.g., a single fan has failed)
Major Pending failures or unexpected events are imminent (e.g., an LOS)
Critical Catastrophic condition has occurred (e.g., the system is overheating)
the fault.
The Acme Packet 1100 polls its hardware components to ensure they are functioning
properly. If it encounters a fault condition, it will report alarms in these categories:
• Hardware temperature
• Fan speed
• En
vironmental sensor
• Power supply
• Voltage
• Physical interface cards
Hardware and Environmental Alarms
Hardware
Temper
Table Appendix A - 2. Hardware Temperature Alarm Information
TEMPERATURE
HIGH
ature Alarm
Alarm Name
Alarm
ID
65538 CRITICAL: >
This section provides details about hardware and environmental alarms.
The following table lists the hardware temperature alarm.
Alarm Severity Causes Example Log Message
MAJOR: >
MINOR: >
100°C
95°C
90°C
Fans are obstructed
or stopped. The room
is abnormally hot.
Temperature: XX.XXC
(where XX.XX is the
temperature in
degrees)
Graphic Display Window
Message
Temperature X C (where X
is the temperature in
degrees)
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ALARMS
Fan Speed Alarms The following table lists the fan speed alarm.
Table Appendix A - 3. Fan Speed Alarm Information
Alarm Name
FAN STOPPED 65537 CRITICAL: any fan speed is <50%.
Environmental Sensor Alarm
Table Appendix A - 4. Environmental Sensor Alarm Information
Alarm Name
ENVIRONMENTAL
SENSOR FAILURE
Alarm
ID
MAJOR: speed of two or more fans is
> 75% and <
>50% and <
are at normal speed.
MINOR: speed of one fan> 75% and
<
90%, the other two fans are at normal
speed
The following table lists the environmental sensor alarm.
Alarm
ID
65539 CRITICAL The environmental sen-
Alarm Severity Causes
90%. Or speed of one fan is
75% and the other two fans
Alarm Severity Cause(s) Example Log Message
sor component cannot
detect fan speed and
temperature.
Example Log
Message
Fan failure. Fan speed: XXXX
XXXX XXXX
where xxxx xxxx
xxxx is the revolutions per minute
(RPM) of each fan
on the fan module
Hardware monitor failure! Unable to monitor
fan speed and temperature!
Graphic Display
Window Message
Fan stopped
Graphic Display
Window Message
HW Monitor Fail
Link and SDP Alarms
Media Ethernet Link Alarms
Table Appendix A - 5. Media Ethernet Link Alarm Information
Alarm Name
LINK UP ALARM
GIGPORT
LINK DOWN
ALARM GIGPORT
Alarm
ID
131073 MAJOR GigE S0P0 link up Slot 0 port 0 UP X LINK ALARMS (where X is number
131074 MINOR GigE S0P0 link
Link alarms are generated when a network cable is plugged into or unplugged from
a configured network interface. For each possible network interface, an alarm exists
that indicates whether the link goes up or down.
The following tables list detailed informatio
alarms, including their ID assignments, severities, causes, log messages, and
messages printed in the graphic display window.
The following table lists the Ethernet interface
Alarm Severity Cause(s)
Slot 0 port 0 DOWN X LINK ALARMS
down
n about the Acme Packet 1100 link
link
up/link down alarms.
Example Log
Message
Graphic Display Message
of alarming links)
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Table Appendix A - 5. Media Ethernet Link Alarm Information (cont.)
ALARMS
LINK UP ALARM
GIGPORT
LINK DOWN
ALARM GIGPORT
Management Ethernet Link Alarms
Table Appendix A - 6. Management Ethernet Link Alarm Information
Alarm Name
LINK UP ALARM
VXINTF
LINK DOWN ALARM
VXINTF
a. X denotes the number of alarming links.
131075 MAJOR GigE S0P1 link up Slot 0 port 1 UP X LINK ALARMS
131076 MINOR GigE S0P1 link
down
The following table lists the management Ethernet port alarms.
Alarm
ID
131077 MINOR Mgmt0 link up Port 0 UP X LINK ALARMS
131080 MAJOR Mgmt0 link down Port 0 DOWN X LINK ALARMS
Alarm Severity Cause(s)
Slot 0 port 1 DOWN X LINK ALARMS
Example Log
Message
Graphic Display Message
a
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G Glossary
Acronyms, Definitions, and Terms
ACLI — Acme Command Line Interface is the command line interface used by
Acme Packet to configure, maintain, and monitor SBCs and other Acme Packet
products.
AC — Alternating Current refers to the 1
utilities to three-pin power outlets.
AWG — American Wire Gauge is a United Sta
conductor sizes. The gauge means the diameter.
BTU — British Thermal Unit
CSA — Canadian Standards Association is a no
that operates a listing service for electrical and electronic materials and equipment.
Cu — Copper
DSP — Digital Signal Processor
EMC — Electromagnetic Compatibility is the abili
used in their intended environment within designed efficiency levels without
causing or receiving degradation due to unintentional electromagnetic interference.
ESD — Electrostatic Discharge is the rapid discharge of
conductor with an electrical charge to another of a different electrical charge.
CE — European Compliance
EN — European Norm
20-volt electricity delivered by power
tes standard set of non-ferrous wire
n-profit, independent organization
ty of equipment or systems to be
static electricity from one
FCC — Federal Communications Commission
FG — Frame ground
flash memory — Flash memory is a solid-st
that functions like a combination of RAM and a hard disk drive.
IEEE — Institute of Electrical and Electronics Engineers is an organization composed
neers, scientists, and students. The IEEE is best known for developing
of engi
standards for the computer and electronics industry.
Acme Packet 1100 Hardware Installation Guide 57
ICES — Interference-causing Equipment Standard
IEC — International Electrotechnical Commission
ate, non-volatile, re writable memory
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GLOSSARY
IETF — Internet Engineering Task Force is the main standards organization for the
Internet.
IP — Internet Protocol is the method by which data is sent from one computer to
ther on the Internet.
ano
LED — Light Emitting Diode is an electronic device that lights
passed through it.
LAN — Local Area Network is a group of computers and associated devices that
share a common
LOS — Loss of Signal occurs when the signal level
LOS is a physical layer error and typically results in an alarm.
mSATA — Mini Serial Attachment (mass storage device
NIC — Network Interface Card is an expansion board you insert into a computer so
he computer can be connected to a network.
t
PCI-E — PCI Express
PSTN — Public Switched Telephone Network
QoS — Quality of Service is a networking term that refers to the capability of a
twork to provide better service to selected network traffic over various
ne
technologies.
RAM — Random Access Memory is a type of
randomly. RAM is the same as main memory.
communications line within a small geographic area.
falls below an acceptable level.
computer memory that can be accessed
up when electricity is
aka solid-state disk)
ROBO — Remote Office/Branch Office
RS-232 — Recommended Standard 232 is a standard interface approved by
Electronic Industries Association for connecting serial devices.
RJ45 — Registered Jack 45 is an eight-wire conn
computers onto a LAN.
SBA — Survivable Branch Appliance
SSD — Solid State Disk
SNMP — Simple Network Management Protocol is a set of protocols used for
aging complex networks and network devices.
man
Telnet — Telnet is a standard terminal emulati
and connection to systems/servers on a network. Telnet uses a single TCP/IP
network connection to provide this remote login, control, and communication
functionality.
ector commonly used to connect
on program that allows remote login
the
TCP — Transmission Control Protocol provide
connection service to applications through the use of sequenced acknowledgment
with the retransmission of packets when necessary.
s a reliable stream delivery and virtual
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UC — Unified Communications
UPS — Uninterruptible Power Supply is a power supply that can run off of a backup
ry when primary power is lost.
batte
UDP — User Datagram Protocol provides a simple, but unreliable me
for transaction-oriented services. Each UDP header carries both a source port
identifier and a destination port identifier, allowing high-level protocols to target
specific applications and services among hosts.
USB — Universal Serial Bus
VLAN — Virtual Local Area Network refers
connected to a single physical segment of a wire but behave as if they are connected
to the physically diverse LANs.
VAC — Volts Alternating Current
VCCI — Voluntary Control Cou
WAN — Wide Area Network is a computer network that
geographical area. Typically, a WAN consists of two or more LANs.
WEEE — the directive by the Eu
Union 2002/96/EC concerning waste electrical and electronic equipment (WEEE).
ncil for Information Technology Equipment (Japan)
ropean Parliament and the Council of the European
to a network of computers are
spans a relatively large
ssage service
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INDEX
I Index
A
AC power cord 16
AC power cord installation procedure 30
AC power supply 16
ACLI, logging in to 34
Acme Packet 1100
front panel illustrated
rear panel illustrated 11, 43, 44, 45
activity LED, Ethernet 15
airflow path 16
alarm information
environmental sensor
fan speed 54
hardware temperature 53
media Ethernet link 54
alarm severity levels defined 53
alarms 53, 54, 55
audience for this document v
11
54
B
battery warning 8
C
cabling
HA scenarios
cabling network management ports 28
cabling the chassis 27
cabling the network management ports 28
certifications 49
chassis
labeled real panel
rack width 11, 21, 22
chassis cover
removal and installation guidelines
removing and installing 42
29
13
42
chassis cover, procedure to install 44
chassis cover, procedure to remove 43
chassis installation
2- or 4-post equipment rack
environmental guidelines 20
mounting guidelines 21
mounting hardware described 22
mounting options 21
overview 21
power guidelines 20
pre installation guidelines 20
safety guidelines 21
unpacking 22
chassis installation, wall-mounting 25
chassis pre-installation 20
chassis rack installation guidelines 20
chassis removal 41
chassis removal from an equipment rack 41
console (SER MGT) port installation procedure 28
console communication parameters 33
console connection settings 33
console connection, creating 33
console port 14
uses 14
console port pin-out 14
cooling components 16
air inlets 17
airflow path 16
intake fan 16
overview 16
CPU 11
creating a console connection 33
23
E
environmental guidelines 20
environmental sensor alarm information 54
environmental specifications 7
environmental, safety, and regulatory certifications 9
equipment rack
21
safety
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INDEX
ESD precautions 8
ESD safety 8
Ethernet LEDs 15
Ethernet ports
cable specification
recommended cables 15
EXT Ethernet LNK/ACT LEDs 13
15
F
fan maintenance 45
fan speed alarm information 54
fans described 16
flange-mounted chassis, installing 24
forcing HA switchover 39, 40
front control panel 12
front panel
components
front-mount installation
hardware
11
22, 23
G
glossary 57
H
HA
cabling
cabling installation procedure 29
cabling procedure 29
forcing switchover 40
indicator 12
state determination 39
hardware and environmental alarms 53
hardware temperature alarm information 53
29
installation on a table top or shelf 21
installation tools 19
installing flange-mounted chassis 24
installing rack mount flanges 23
installing wall brackets 25
INT Ethernet LNK/ACT LEDs 12, 14
L
LEDs
activity LEDs
Ethernet LEDs 15
EXT Ethernet LNK/ACT LEDs 12, 14
INT Ethernet LNK/ACT LEDs 12, 14
Link LED 15
NET MGT Ethernet LNK/ACT LEDs 12, 14
OK LED 12
PWR LED 12
link alarms 54
link LED, Ethernet 15
logging in to the ACLI 34
15
M
management Ethernet link alarm information 55
management interface. See also Ethernet ports
media Ethernet link alarm information
mounting hardware 11, 21
54
N
NET MGT Ethernet LNK/ACT LEDs 12, 14
network management ports 13, 14
network management ports, cabling 28
O
I
installation 21
AC power cord 30
requirements
environmental
mounting 21
power 20
tools and parts
recommended
required 19
20
19
overview of this document v
P
panel
11
front
rear 13
perchlorate warning 8
power components
AC power cord
AC power supply 16
16
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power cycling the system 39
power LED 12, 14
power supplies
16
AC
power supply components
AC power cord
powering on the chassis 34
precautions, electrical 7
PWR LED 12
16, 30
R
rack mount flanges 22
rack mount flanges, illustrated 22
rack mount flanges, installing 23
rebooting 38
rebooting the system, procedure for 38
regulatory specifications and certifications 49
rejecting incoming calls, procedure to 37
remove chassis, procedure to 41
reset button 13
description 13
procedure for resetting the system 39
resetting the system 13, 38
revision history v
revision history of this document v
environmental 50, 51
power supply input circuit fuse requirements 48
regulatory 49
system 47
standby mode 39
starting up the Acme Packet 1100 33
system panel
front panel
OK LED 12
overview 11
PWR LED 12
system processor described 11
system shutdown procedures 37
system specifications 47
11
T
table top installation of the chassis 21, 27
tools and parts recommended 19
transcoding 17
U
unpacking the chassis 22
W
S
safety precautions
battery warning
electrical safety precautions 7
environmental specifications 7
ESD safety 8
fan 7
general 7
safety requirements 21
SER MGT (console) port installation procedure 28
serial connection settings 33
serial port flow control 14
SFP+ removal and replacement 45
shelf installation of the chassis 27
shipped parts 19
shipping box
accessory kit
unpacking 22
shutting down the system 37
specifications
AC power supply
chassis physical 47
circuit fuse requirements 48
connectors 51
8
19
48
wall mount brackets, illustrated 23
wall mount brackets, installing 25
wall-mounting the chassis 25
WEEE directive compliance 50
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INDEX
64 Acme Packet 1100 Hardware Installation Guide
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