Omnitracs IVG2, IVG02 User Manual

Omnitracs Intelligent
Vehicle Gateway (IVG)
Installation and Troubleshooting Guide
80-JE026-1 Rev. J
80-JE026-1 Rev. J
MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION
Omnitracs, LLC 717 N. Harwood Street, Suite 1300 Dallas, TX 75201
Copyright © 2015-2018 Omnitracs, LLC. All rights reserved.
Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective owners.
Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and it is important to confirm current status with Omnitracs.
This technical data may be subject to U.S. and international export, re-export or transfer (export) laws. Diversion contrary to U.S. and international law is strictly prohibited.
Specifications subject to change without notice.
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Table of Contents
Before You Begin ....................................................................................................................... vi
Safety Definitions ................................................................................................................... vi
Safety Advice ......................................................................................................................... vi
1 Component Overview ......................................................................................................... 1
IVG Display ......................................................................................................................... 2
Power I/O Cables ................................................................................................................ 3
9-Pin Power I/O Cable with Standard Black Flange Connector ....................................... 3
6-Pin Power I/O Cable with Standard Gray Flange Connector ........................................ 4
OBDII Style Power I/O Cable for Volvo/Mack 2014 and Newer....................................... 4
9-pin Power I/O Cable with Black Panel Mount Connector (PACCAR) ............................. 5
9-pin Power I/O Cable with Green Panel Mount Connector (PACCAR) ........................... 5
9-pin Power I/O Cable with Green Flange Connector ..................................................... 6
9-pin Power I/O Cable with Green Panel Mount ............................................................. 6
9-pin Power I/O Cable with Green Panel Mount (Western Star) ...................................... 7
Telematics Connector I/O Cable for Hino with Blue and White Connectors .................... 7
RAM Mount and Backing Plate ........................................................................................... 7
Product Documentation ......................................................................................................... 8
2 Activation ............................................................................................................................ 9
Activate Online ....................................................................................................................... 9
Application Management ......................................................................................................14
3 Installation Considerations .................................................................................................17
FCC/IC Compliance Statement .............................................................................................17
Installation Guidelines ...........................................................................................................18
Typical Installation Steps ....................................................................................................18
Safety, Reliability, and Accessibility ....................................................................................18
Tools and Supplies Recommended for Installation ............................................................18
4 Power I/O Cable Connection .............................................................................................19
Connect the Power I/O Cable ...............................................................................................20
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5 IVG Installation ...................................................................................................................22
Installing the Display .............................................................................................................24
6 Optional Accessories .........................................................................................................26
Wired Ignition Sense .............................................................................................................26
Wired Ignition Sense Installation ........................................................................................26
PTO (Power Take-off) ............................................................................................................27
PTO Installation .................................................................................................................28
Wiring to Switched +12VDC Circuit ...............................................................................28
Wiring to Switched Ground Circuit .................................................................................28
PTO Wiring and Data Verification ..........................................................................................29
PTO Data Verification ........................................................................................................30
Trailer Management System ..................................................................................................31
Trailer Management System Installation ............................................................................31
7 System Verification.............................................................................................................33
8 Troubleshooting Best Practices ..........................................................................................37
Keep Known Good IVG Component Spares in the Shop ...................................................37
Use a Test Cart to Perform Bad Part Verification/Double Checking ...................................37
Perform a Visual Inspection of the Installed IVG .................................................................38
Reseat Cable ......................................................................................................................38
Verify IVG Display LED Indicators are in a Normal State ....................................................38
Check System Voltage Measurements and Grounding ......................................................38
Replace Only Faulty Parts ..................................................................................................38
Determine If the Problem Is Intermittent ............................................................................38
9 Display Screen Issues .........................................................................................................39
Screen is Dark or Blank ..........................................................................................................39
Display Goes Blank When Engine is Turned Off ....................................................................40
10 IVG Display Problems .....................................................................................................41
IVG Display Overview ............................................................................................................41
Problem: Touchscreen Non-responsive/Calibration ..............................................................43
11 Cannot Send Messages ..................................................................................................44
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12 Cellular End to End Problems .........................................................................................45
13 Cellular Signal Strength Problems ..................................................................................46
14 CDD Database Sync Problem .........................................................................................48
15 GPS Fix Problem ............................................................................................................49
16 J1587 Packet Detection Problem ...................................................................................51
17 J1939 Packet Detection Problem ...................................................................................52
18 Ignition On Detection Problem ......................................................................................53
19 Core Data Problem.........................................................................................................54
20 IVG Display and Diagnostic LED Definitions ...................................................................56
21 Performance Monitoring Troubleshooting ......................................................................59
System Overview ...................................................................................................................59
Normal Performance .............................................................................................................59
Performance Monitoring Faults and Descriptions ..............................................................61
22 Critical Event Reporting Troubleshooting .......................................................................63
Normal Performance .............................................................................................................63
Troubleshoot Abnormal Performance....................................................................................63
CER Verify Configuration ...................................................................................................64
Send a Manual CER Event..................................................................................................68
Events Triggered in Error ...................................................................................................68
23 Wi-Fi Troubleshooting ....................................................................................................69
A Wiring Diagrams and Charts ..............................................................................................70
9-Pin Power I/O Cable with Standard Black Flange Connector..............................................70
6-Pin Power I/O Cable with Standard Gray Flange Connector ..............................................72
OBDII Power I/O Cable for Volvo/Mack 2014 and Newer .....................................................74
9-pin Power I/O Cable with Black Panel Mount Connector (PACCAR) ...................................76
9-pin Power I/O Cable with Green Panel Mount (PACCAR) ...................................................78
9-pin Power I/O Cable with Green Flange Connector ...........................................................80
9-pin Power I/O Cable with Green Panel Mount (New Cascadia) ..........................................82
9-pin Power I/O Adapter Cable with Green Panel Mount (Western Star)**............................84
Telematics Connector I/O Cable for Hino with Blue and White Connectors ..........................86
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B Environmental and Power Requirements ...........................................................................88
C General Wiring and Installation Guidelines ........................................................................89
Standard Installation Electrical Connections ..........................................................................89
Light Duty or Pick-up Truck Installation (to include any vehicle less than class 7): Cut/Splice
Power I/O Cable ....................................................................................................................89
Approved Omnitracs Electrical Connectors ........................................................................90
Wire Stripping ....................................................................................................................90
Butt-Splicing ......................................................................................................................91
Crimping ............................................................................................................................91
Ring Terminals ...................................................................................................................94
Proper Grounding ..............................................................................................................95
General Installation Guidelines ..............................................................................................96
Routing and Protecting Cables ..........................................................................................96
Special Interior Routing Guidelines ................................................................................96
Storing Excess Cabling ...................................................................................................96
Stress Relief ....................................................................................................................96
D Standard RMA Procedure ..................................................................................................97
E Upgrade the IVG Using USB Memory Sticks ......................................................................98
Before You Begin ..................................................................................................................98
Requirements for Specific Services ....................................................................................98
Firmware Identification and Upgrade ....................................................................................99
Identify the Firmware and VIOP Versions ...........................................................................99
Upgrade the IVG Firmware .............................................................................................. 100
Upgrade the IVG Operating System .................................................................................... 102
Upgrade the IVG Map Data ................................................................................................. 103
Verify the Installation ....................................................................................................... 104
F Preventive Maintenance Inspection ................................................................................. 105
How Often Should Inspections Be Performed?.................................................................... 105
Performing System Verification ............................................................................................ 105
Inspect the IVG Unit ............................................................................................................ 106
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G Component Information .................................................................................................. 107
H Installation Form .............................................................................................................. 111
I RF Exposure Information (SAR) ........................................................................................ 112
J Icon Definitions ................................................................................................................ 113
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Before You Begin
Safety Definitions
The following caution and warning definitions are intended to advise the driver when it is safe to use a display unit or when there is the potential for injury or damage during installation.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. It may also be used to alert against unsafe practices.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
Safety Advice
The following safety advice is provided for drivers, installers, and application developers who use and/or locate all types of display units.
Drivers – Do not use a display unit when the vehicle is in motion.
Installers – Do not locate the display unit, including third-party devices, where it obstructs the
driver’s field of vision, distracts the driver from the driving task, or interferes with the driver’s
operation of controls or instruments. The following is displayed when ignition is turned on.
If you are a third-party device manufacturer or application developer, you must provide appropriate warnings regarding the safe use of your device(s) in conjunction with Omnitracs equipment. Applications should not require the driver to divert his attention from the road while driving a vehicle.
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1 Component Overview
The IVG system components include:
Color, graphical touchscreen display and holster
Power I/O cable
RAM mount
Hardware and fasteners
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IVG Display
On the front
o Color, graphical touchscreen o Virtual on-screen keyboard o Home button and volume/brightness controls at the bottom, center
On the right side
o USB v2.0 ports o Diagnostic LEDs
On the left side
o Micro SD slot o Reset button
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The diagnostic LEDs used in troubleshooting are detailed in Chapter 20: IVG Diagnostic LEDs.
The holster provides a secure mount for the display when it is unused while the truck is moving.
Power I/O Cables
Power I/O cables are either generic or may be specific to the year, make, and model of your truck. Be sure to have the correct cable on hand before you begin your installation.
9-Pin Power I/O Cable with Standard Black Flange Connector
This cable connects to a truck’s 9-pin diagnostic connector for power and vehicle data on either J1587 or J1939 data links. This connector, used on most 2006 to 2015 trucks, has a flange around the plug as it clips into the truck’s mounting place vacated by the factory plug where it connects to the truck’s dash.
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6-Pin Power I/O Cable with Standard Gray Flange Connector
This cable connects to older model year trucks (1993 to 2005 models) that have a 6-pin diagnostic connector for power and vehicle data on J1708/J1587 data link.
OBDII Style Power I/O Cable for Volvo/Mack 2014 and Newer
This cable is used for Volvo trucks 2014 or newer with Volvo engines and Mack trucks 2014 or newer with Mack engines using a diagnostic connector that resembles a standard automotive OBDII connector. This connector provides constant power and vehicle data from J1939, not via the OBDII protocol.
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9-pin Power I/O Cable with Black Panel Mount Connector (PACCAR)
For use with approximately 2008 through 2015 Peterbilt and Kenworth trucks using a plastic nut to secure connector to dash. This cable connects to a truck’s 9-pin diagnostic connector for power and vehicle data on either J1587 or J1939 (pin C and pin D) data links. The panel mount connector is secured to the dash with a plastic nut.
9-pin Power I/O Cable with Green Panel Mount Connector (PACCAR)
This cable is for Peterbilt and Kenworth trucks built in 2016 and later with green diagnostic connectors. It connects to the truck’s 9-pin green diagnostic connector for power and the J1939 (pin F and pin G) for vehicle data. The panel mount connector is secured to the dash with a plastic nut.
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9-pin Power I/O Cable with Green Flange Connector
This cable is for 2016 and newer Classic Cascadia Freightliner’s P3 and M2 trucks with green diagnostic connectors. These are trucks with 500 kbps, green diagnostic connectors. It connects to a truck’s 9-pin diagnostic connector for power and J1939 500 kbps vehicle data. This connector has a flange on the end where connected to the truck’s dash.
9-pin Power I/O Cable with Green Panel Mount
This cable is for the Freightliner New Cascadia (P4) trucks built in 2017 and later with green panel mount diagnostic connectors. It connects to the truck’s 9-pin green diagnostic connector for power and the J1939 vehicle splice pack located near the 9-pin diagnostic connector for vehicle data. The panel mount connector is secured to the dash with a plastic nut.
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9-pin Power I/O Cable with Green Panel Mount (Western Star)
2017 and newer Western Star trucks use a unique panel mount connector with a plastic nut. You must install the Freightliner flange mount cable with the Western Star adapter cable.
Telematics Connector I/O Cable for Hino with Blue and White Connectors
This cable is for late model 2011 and 2012 or newer Hino trucks, and lets you connect directly to the Hino Telematics connector. The white connector is for Japanese manufactured trucks and the blue connector is for U.S.-manufactured trucks (only one or the other is used on each truck and they do not “Y” into the truck).
RAM Mount and Backing Plate
Used for mounting the display holster to the dash (it has a 3-inch arm).
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Always use the supplied backing plate and screws to strengthen the support for the RAM mount.
There is a mounting kit specific to the Freightliner Columbia or Century with a different backing plate. See Appendix G: Component Information for details.
Product Documentation
Ensure you leave the following documents in the cab of the vehicle.
IVG Getting Started Guide (80-JE014-1)
HOS DOT Quick Reference Card for IVG (80-JE015-1) – for US drivers
HOS MOT Quick Reference Card for IVG (80-JE016-1) – for Canadian driver
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2 Activation
IVG units purchased directly from Omnitracs don’t require activation. Units purchased from a
channel partner must be activated.
Online activation process must be completed at least 24 hours prior to installation. This assigns the unit to the correct customer account and registers it on the cellular network.
Activate Online
IVG activation requires access to the Customer Portal and permission to activate units. Because the online activation process may take up to two hours to complete, contractors and Service Centers must coordinate with customers to activate and install units.
To perform the online activation:
1. Using your supplied credentials, log into: https://customer.omnitracs.com.
2. Click Activations.
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3. Under Omnitracs IVG System Activation, click Continue.
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4. Select the UA of units you plan to install.
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5. Click Add Selected Units. The VTMs added will be shown in the top right corner.
If you have a list of units to activate, click the Enter Units tab, paste the list, and click Validate & Add.
6. Click Continue.
7. Verify that these are the units you want to install; then click Submit.
You are notified that the activation process has begun. This process could take up to two hours to complete.
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To verify that the unit you are installing is activated:
1. Under Activation History, click Continue.
2. Choose what types of activations you want to see.
A screen similar to the following displays.
If your unit is listed here, it’s ready to be installed.
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Application Management
Customers enable applications on units through operational profiles. Applications that are not enabled cannot be selected on the IVG display and are grayed out.
A driver must be logged in for enabled applications to be selectable.
1. To make changes to any operational profile, from the Customer Portal home page, click Op
Profiles.
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2. Click Continue under Manage Operational Profiles.
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From the Operational Profile page you can create or modify existing op profiles. See the Customer Portal Support for details.
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3 Installation Considerations
FCC/IC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance to this equipment would void the user's authority to operate this device.
This device complies with Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions:
This device may not cause interference.
This device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
1) l’appareil ne doit pas produire de brouillage;
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
CAN ICES-3 (A)/NMB-3(A)
Refer to Appendix I: RF Exposure (SAR) for specific absorption rates information.
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Installation Guidelines
Typical Installation Steps
1. Activate the IVG online at least one day prior to installation.
2. Install the power I/O cable then the IVG display.
3. Run system verification.
Safety, Reliability, and Accessibility
Use eye protection when using a drill/performing work that may be hazardous to the
eyes.
Use ear protection in noisy work areas.
Wear appropriate clothing/uniforms and safety shoes.
Maintain three points of contact when climbing in and out of cab.
Make sure you know what is behind the area before you drill.
Install equipment so it will not cause damage to the vehicle or work loose over time.
Make sure there are no loose components/cables and no unsecured components.
Use solid mounting surfaces.
Route all cables away from hot or abrasive areas.
Choose installation locations where components can be easily serviced.
Choose installation locations where components are safe from tampering and damage.
Tools and Supplies Recommended for Installation
Crimpers
Diagonal wire cutters
Wire strippers
Screwdrivers: Phillips #2 and slotted
Torx drivers: #10, #20 and #25
Volt/Ohm meter
Flush cutters
Flash/Drop light
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4 Power I/O Cable Connection
The power I/O cable is used to connect to a truck’s diagnostic connector. It provides both
power and the necessary vehicle data for the IVG system. There are multiple masterpacks depending on the truck type. See the individual Truck Installation Suggestion documents for more information. See Appendix G: Component Information for more information.
Cable
Trucks
9-Pin Power I/O Cable with Black Standard Flange Connector
Most 2006 to 2015 trucks
6-Pin Power I/O Cable with Grey Standard Flange Connector
Most 2005 and older trucks
Power I/O Cable with OBDII Style Connector
Volvo Trucks 2014 or newer with Volvo Engines and Mack Trucks 2014 or newer with Mack Engines
9-Pin Power I/O Cable with Black Panel Mount Connector (PACCAR)
For approx. 2008 through 2015 Peterbilt and Kenworth trucks using ring nut to secure connector to dash
9-Pin Power I/O Cable with Green Standard Flange Connector
For 2016 or newer Daimler and Navistar vehicles trucks with green diagnostic connectors
9-Pin Power I/O Cable with Green Panel Mount Connector (PACCAR)
For 2016 or newer Peterbilt and Kenworth vehicles trucks with green panel mount diagnostic connectors using plastic nut to secure connector to dash.
9-Pin Power I/O Cable with Green Panel Mount Connector (Freightliner – New Cascadia P4)
For 2017 and newer Freightliner NEW CASCADIA (P4) trucks with green diagnostic connectors using plastic nut to secure connector to dash.
Telematics Connector I/O Cable for Hino with Blue and White Connectors
For late model 2011 and 2012 or newer Hino trucks
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If the power I/O cable connector does not connect to the truck’s diagnostic connector, you must cut off the Y portion of the power I/O cable and crimp-splice the wires. See Appendix C General Wiring and Installation Guidelines for instructions.
Connect the Power I/O Cable
1. With the truck’s ignition off, remove and push back existing truck diagnostic connector;
then check the connector to verify it’s clean of debris and there are no bent pins.
2. Connect the power I/O cable’s mating connector to the truck’s diagnostic connector,
verifying that the outer ring twists-and-clicks into place so that the ends are not accidentally disconnected; then verify by pull-testing the connector.
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3. Put the unused power I/O cable end where the truck’s diagnostic connector was
located in the dash panel.
4. Route the power cable to the IVG display location.
5. Remove the Torx 10 screws from the door panel on back side of IVG display and
connect the power cable to the IVG display. Ensure the cable latches solidly with the ridge side of the connector facing outward.
6. Replace door panel and secure any excess cable using tie-wraps.
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5 IVG Installation
Before you begin the installation, inspect the vehicle to determine an installation location.
DO locate the display where it:
Can be safely installed on a secured bracket that is robust enough to minimize any
vibration and sustain the weight of the display.
Has a flat mounting surface that is strong enough to support the mounting hardware.
Is in the driver’s line-of-sight, easy to touch, but does not block the view of the road or
mirrors.
Is clear of dash controls and gauges.
Is not mounted in constant, direct sunlight.
• Does not limit a passenger’s leg room or block access to any other compartments.
Does not interfere with anyone entering or exiting the vehicle cab.
Is not likely to impact the driver or passenger in case of an accident or collision.
DO NOT locate the display where it:
Obstructs the driver’s field of vision.
Distracts the driver from the driving task.
Interferes with the driver’s operation of controls or shifting.
Obstructs the area swept by the windshield wipers.
Blocks the deployment of an airbag.
WARNING
Do not locate the display unit where it obstructs the driver’s field of vision, distracts the driver from the driving task, interferes with the driver’s operation of controls or displays, or
creates a safety hazard. Follow all laws and regulations governing the placement of equipment and mounts.
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