Omnitracs IVG, IVG01 User Manual

IVG Installation and

Troubleshooting Guide

80-JE026-1 B
January 2016

Omnitracs, LLC

717 N. Harwood Street, Suite 1300

Dallas, TX 75201

Copyright © 2015-2016 Omnitracs, LLC. All rights reserved.

Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective

owners.

Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but

Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and

it is important to confirm current status with Omnitracs.

This technical data may be subject to U.S. and international export, re-export or transfer (export) laws.
Diversion contrary to U.S. and international law is strictly prohibited.

80-JE026-1 B

January 2016

1. Component Overview

2. Activation

3. Installation Planning

4. Display Interface Unit Installation

5. Power I/O Cable Connection

6. Optional Accessories

7. System Verification

8. Appendix Contents

Installation Contents

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Installation Contents

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Safety Definitions

The following Caution and Warning definitions are intended to advise the driver when it is
safe to use a display unit.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.

Safety Advice

The following Safety Advice is provided for drivers, installers, and application developers who
use and/or locate all types of display units.

If you are a Driver, do not use a display unit when the vehicle is in motion.
If you are an Installer, do not locate the display unit, including third-party devices, where it

obstructs the driver’s field of vision, distracts the driver from the driving task, o r interferes with
the driver’s operation of controls or instruments. The following is displayed when ignition is
turned on.

Important Safety Information

If you are a Third-party Device Manufacturer or Application Developer, it is your
responsibility to provide appropriate warnings regarding the safe use of your device(s) in
conjunction with Omnitracs equipment. Applications should not require the driver to divert his
attention from the road while driving a vehicle.

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Safety Advice Important Safety Information

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Components

1

Component Overview

IVG System

• Color, graphical touchscreen display.

• Power I/O cable

• RMA Mount

• Holster

• Hardware

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IVG Display Component Overview

IVG Display

• Color, graphical touchscreen display.

• Virtual on-screen keyboard

• 2 USB v2.0 ports on right side

• Micro SD slot on left side

• Home button - brightness and volume controls

• Volume control and brightness control buttons

• Diagnostic LEDs

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Component Overview Power I/O Cable (9-pin “Y” cable with standard flanged end)

Power I/O Cable (9-pin “Y” cable with standard flanged end)

Connects to a truck’s 9-pin diagnostic connector for power and vehicle data on either J1587
or J1939 data links. This connector has a flange on the
end where connected to the truck’s dash.

• Part number 45-JC364-1A

Power I/O Cable (9-pin “Y” cable with Paccar end)

Connects to a truck’s 9-pin diagnostic connector for power and vehicle data on either J1587
or J1939 data links. This connector is slightly larger than
the flanged connector and has a nut that screws to the
outside of the connector to mate it to the truck’s dash.

• Part number 45-JC373-1A

Power I/O Cable (6-pin “Y” cable)

Connects to older model year trucks (1993 to 2003
models) that have a 6-pin diagnostic connector for power
and vehicle data on J1708/J1587 data link.

• Part number 45-JC365-1A

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Volvo/Mack J1587/J1708 and J1939 Component Overview

Volvo/Mack J1587/J1708 and J1939

Volvo trucks 2014 or newer with Volvo engines and Mack
trucks 2014 or newer with Mack engines will use a diagnostic
connector that resembles a standard automotive OBDII
connector. This connector provides power and vehicle data for
J1939/J1708 (does not use the OBDII protocol).

• Part number 45-JC366-1A

Hino

For late model 2011 and 2012 or newer Hino trucks, you can
connect directly to the Hino Telematics connector.
The blue connector is for Japanese manufactured trucks
and the white connector is for U.S.manufactured trucks.

• Part number 45-JC375-1A

Power I/O Cable (9-pin “Y” cable 500k - green connectors)

For newer trucks with 500K green diagnostic connectors.
Connects to a truck’s 9-pin diagnostic connector for power
and J1939 500K vehicle data. This connector has a flange
on the end where connected to the truck’s dash.

• Part number 45-JE006-1A

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Component Overview Display Holster

Display Holster

Allows the display to be moved around the cab, or secured
on the dash while the truck is operating.

• Part number CV90-JC339-710

RAM Mount

Used for mounting the display/holster to the dash.

• Part number 65-JB313-1

Backing Plate

Always use the supplied backing plate to strengthen the
strengthen the support for the mount.

• Part number 50-JB290-1

Product Documentation

You should have also received the following product documentation. Ensure you leave all
documents in the cab of the vehicle.

• IVG Getting Started Guide (80-JE014-1)

• HOS DOT Quick Reference Card for IVG (80-JE015-1)

• HOS MOT Quick Reference Card for IVG (80-JE016-1)

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Product Documentation Component Overview

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Activation

Online Activation

2

Activation

Online activation process should have already been completed at least one day prior to
installation. This assigns the unit to the correct customer account and registers it on the
cellular network.

IVG activation requires access to the Customer Portal. Contractors and Service Centers
must work with the customers to activate units.

The online activation process may take up to two hours to complete. To perform the online
activation:

1. Using your supplied credentials, log into: https://customer.myqualcomm.com.

2. Click on the Activations icon on the home page.

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Online Activation Activation

You will then see the main Activations screen. From here click Continue under System
Activation.

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Activation Application Management

3. To verify that the unit you are installing is activated, click Activation History. Choose
what types of activations you want to see. You will then see a screen similar to the
following.

Note: You can only search previous replacements.

Application Management

The applications that are made available to a unit are assigned by the customer using an
operational profile. A customer can select which applications a given u nit should have. Those
applications that are not available will not be selectable at the IVG display (grayed out).

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Application Management Activation

1. To make changes to operational profile, from the Customer Portal home page, click the

Operational Profiles icon.

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Activation Application Management

2. Click Manage Operational Profiles.

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Application Management Activation

3. A screen similar to the below will list the available operational profiles.

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Regulatory Compliance Information

FCC/IC Compliance Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:

(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area may cause harmful interference in which case the user will be required to correct the
interference at his own expense.

3

Installation Planning

Note

Caution

Any changes or modifications not expressly approved by the party responsible for
compliance to this equipment would void the user's authority to operate this device.

This device complies with Industry Canada's license-exempt RSSs. Operation is subject to
the following two conditions:

(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause

undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

1) l'appareil ne doit pas produire de brouillage;

2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.

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RF Exposure Information (SAR) Installation Planning

CAN ICES-3 (A)/NMB-3(A)

RF Exposure Information (SAR)

Refer to Appendix I, RF Exposure Information (SAR)

Installation Guidelines

Typical Installation Steps

1. Online Activation (at least one day prior)

2. Display Installation

3. Power/IO and ignition connection

4. System verification

Safety, Reliability, and Accessibility

• Use eye protection when using a drill/performing work that may be hazardous to the eyes.

• Use ear protection in noisy work areas.

• Wear appropriate clothing/uniforms and safety shoes.

• M aintain three points of contact when climbing in and out of cab.

• M ake sure you know what is behind the area before you drill.

• Install equipment so it will not cause damage to the vehicle or work loose over time.

• M ake sure there are no loose components/cables and no unsecured components.

• Use solid mounting surfaces.

• Route all cables away from hot or abrasive areas.

• Choose installation locations where components can be easily serviced.

• Choose installation locations where components are safe from tampering and damage.

Tools and Supplies Recommended for Installation

•Crimpers

• Diagonal Wire Cutters

• Wire Strippers

• Screwdrivers: Phillips #2 and Slotted

• Torx Drivers: #20 and #25

• Volt/ohm Meter

• Flush Cutters

• Flash/Drop Light

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4

Display Interface Unit Installation

Selecting a Mounting Location

IMPORTANT SAFETY INFORMATION

WARNING

Do not locate the display unit where it obstructs the driver’s field of vision, distracts

the driver from the driving task, interferes with the driver’s operation of controls or
displays, or creates a safety hazard. Follow all laws and regulations governing the placement
of equipment and mounts.

DO locate the Display where:

• it can be safely installed on a secured bracket that is robust enough to minimize any

vibration and sustain the weight of the Display.

• the mounting surface is strong enough to support the mounting hardware.

• the mounting surface is flat.

• it is in the driver’s line-of-sight, easy to touch, but does not block the view of the road or

mirrors.

• the surrounding area is clear of dash controls and gauges.

• it is not mounted in constant, direct sunlight.

• it does not limit a passenger’s leg room or block access to any other compartments.

• it does not interfere with anyone entering or exiting the vehicle cab.

• it is not likely to impact the driver or passenger in case of an accident or collision.

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Installing the Display Display Interface Unit Installation

DO NOT locate the display where it:

• obstructs the driver’s field of vision.

• distracts the driver from the driving task.

• i nterferes with the driver’s operation of controls or shifting.

• obstructs the area swept by the windshield wipers.

• blocks the deployment of an airbag.

Additional information for selecting an installation location:

• Installations should not obstruct the driver’s field of vision while operating the vehicle, and
should comply with all applicable federal and state laws and regulations regarding
appropriate installation locations (including restrictions against the mounting of objects on
a vehicle’s windshield) and driver distraction.

• Consider the owner’s preference in selecting the installation location and whether there is
a team or a single driver.

Installing the Display

Included with the IVG system is RAM mounting hardware. Always use the supplied backing
plate to strengthen the support for the mount.

1. After a suitable location is selected, verify that there is nothing behind the mounting
surface that might be damaged by drilling holes.

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Display Interface Unit Installation Installing the Display

2. Drill 3/16" holes for the mounting bracket and backing plate using the backing pla te as a
template.

3. Attach the RAM mount ball joint to the dash using the supplied 8x32 screws, lock
washers, and backing plate. This hardware is included with the RAM mount kit.

4. Attach the other RAM mount ball-joint to the holster using supplied screws and lock
washers. The supplied screws are 1/2" long. DO NOT use screws that are too long or
they will protrude through the holster.

5. Join the holster-side ball joint to the dash-side ball joint using the RAM mount arm.
Loosen the arm lever and adjust the holster to the de sired p osition and then t ighten th e
arm lever to secure assembly into place. Be sure the arm is loosened prior to making
adjustments and then retightened to secure in place.

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Installing the Display Display Interface Unit Installation

6. Snap the display into the holster by placing the bottom into the lower holster tabs and
then push the top into the upper holster tab. It will snap into place.

7. Allow just enough display cable slack so the DIU can reach the driver steering wheel
only. Ensure any excess cable is secured and does not interfere with the operation of
the vehicle. Cable should not drape on the floor or cause a tripping hazard.

8. Add a tiewrap strain relief to the DIU cable where it comes out from under or be hind the
dash so it can’t be pulled out further.

WAR NI NG

Excess cable can be a tripping hazard. Ensure cable is not draped where it will interfere with
either the driver or passenger as they move within the cab.

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5

Power I/O Cable Connection

The power I/O cable is used to connect to a truck’s Diagnostic Connector. It provides both
power and the necessary vehicle data for the IVG system. There are multiple masterpacks
depending on the truck type. See the individual Truck Installation Suggestion documents for
more information. See Appendix G: Component Information for more information

Cable Trucks

9-pin Most 2006 and newer trucks
6-pin Most 2005 and older trucks
9-pin adapter Late model Kenworth and Peterbilt trucks
OBDII style 2014 and newer Volvo/Mack trucks

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Connecting the Power I/O Cable Power I/O Cable Connection

9-pin 500 Kbps 2016 and newer model trucks with green diagnostic

connectors

Hino Late 2011 and newer Hino trucks
The appropriate IVG kit/masterpack should have been ordered for your installation. If the

power I/O Cable connector does not mate to the truck’s diagnostic connector, the Y portion of
the power I/O Cable will need to be cut off and wires will need to be crimp spliced. See

Chapter C: General Wiring and Installation Guidelines for instructions.

Connecting the Power I/O Cable

1. With the truck’s ignition OFF, remove and push back existing truck diagnostic connector .
Check connector to verify it’s clean of debris and there are no bent pins.

2. Connect the power I/O cable connector to the truck’s diagnostic connector. Verify the
outer ring is twisted and clicks into place so the ends do not become unconnected by
accident. Verify by pull testing the connector.

3. Put the unused power I/O cable end where the truck’s diagnostic connector was
located.

4. Route power cable to the IVG display location..

5. Remove torx10 screws from door panel on back side of IVG display and connect power

cable to the IVG display. Ensure it latches solidly.

6. Replace door panel and secure any excess cable using tie-wraps.

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Optional Accessories

Optional connections:

• PTO (Power Take-off)

• Trailer Tracks

• Panic Button

PTO (Power Take-off) Overview—Optional Connection

This option provides the ability to log the time the vehicle engine is used for operational idle
purposes, such as when it is powering auxiliary devices using a pump or compressor.

In order to log PTO time, the installation involves connecting one of the two PTO wires.

6

The loose white/black wire labeled PTO/DIGIN_1, in the power I/O cable is the PTO wire.
The IVG system detects an active PTO device when it sees 12 volts (active high) on this

PTO/DIGIN_1 wire. A PTO switch that goes active t o ground will require a relay for the 12 volt
detection.

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PTO Installation Optional Accessories

PTO Installation

Use a multi-meter to determine which type of PTO circuit you are connecting to when
engaging the PTO switch.

Wiring to Switched +12VDC Circuit

Wiring to Switched Ground Circuit

If you have a switched circuit that is activated to the ground to detect PTO time, a relay must
be used.

Wiring to an Air Pressure Switch for Air-activated PTO

If the air pressure switch is not wired to 12 VDC, make sure to remove the ground wire and
attach a fused wire from the IVG ignition source.

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Optional Accessories PTO Data Input Verification Procedure

PTO Data Input Verification Procedure

1. Start the vehicle.

2. Turn the PTO switch ON.

3. Navigate to the System VDS screen.

4. Tap the green up and down arrow button at bottom of the screen (circled below).

5. Verify the PTOC has a green dot under the Index column and shows “On” under the

State column.

NOTE:

PTOC: PTO/DIGIN_1 in wire in the wire harness
If PTOC is not showing a green dot or "On," check the PTO wire connections.

6. Turn off PTO device. The green dot and state will change (i.e., to a black dot and “Off”).

7. At this point, the PTO wire installation verification is complete.

8. Verify through the Performance Monitoring screens that the PTO application is

recording correctly.

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Trailer Tracks Installation (placeholder) Optional Accessories

9. Start the vehicle.

10. Turn the PTO device to ON.

11. Navigate to the PTO screen. Tap the Performance Monitoring button, then tap the

PTO tab.

Note: If the Performance Monitoring button is grayed out, Performance Monitoring is not
enabled. Call your company dispatch to have this application enabled. Performance
Monitoring parameters must be sent to the unit as well.

12. V erify that PTO is Enabled and th e Compressor or Pump displays a Y according to what
is active.

13. You should see the green indicator light according to what is active.

14. Check that the PTO Time field is incrementing. Is this field incrementing?

Note: In order for PTO time to be recorded in Performance Monitoring, RPM must be >0,
speed <20 mph, and the PTO time delay (customer configured) must be reached.

• If yes, PTO verification is complete.

• If no, check the wire connections.

15. Turn off PTO device. PTO time should now stop incrementing.

Trailer Tracks Installation (placeholder)

Trailer Tracks Verification (placeholder)

Panic Button Installation (placeholder)

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Optional Accessories Panic Button Verification (placeholder)

Panic Button Verification (placeholder)

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Panic Button Verification (placeholder) Optional Accessories

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Performing System Verification

Shortly after you power up the IVG, the Driver Warning screen appears. Afte r tapp ing the OK
button, the IVG Home screen displays.

1. Tap the arrow on the right until you see the System button, then tap the System button.

7

System Verification

2. Tap the Diag tab. Note: the IVG Unit Address (UA) shows at the top.

3. Tap the Run All button, located at the bottom right of the screen. The system runs tests

on all listed items then displays the results.

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Performing System Verification System Verification

First page of tests

If the test passes, a (green ) is shown. If the test fails, a (red X) is shown.

Note: Green checkmarks next to Cellular Signal Strength, Cellular End to End, GPS, and Core

Data Items are required for the IVG system to be ready for use.

Item Description

Cellular Signal Strength Will show a green checkmark when in good cellular network

coverage. See Chapter 13: Cellular Signal Strength

Problems if red X.

Cellular End To End Will show a green checkmark if the unit is successfully

transmitting with Omnitracs and received an
acknowledgement back. See Chapter 12: Cellular End to

End Problems if red X.

GPS fix test Will show a green checkmark if GPS network is detected

and it is getting a 3D fix. See Chapter 15: GPS Fix Problem
if red X.

Core Data Items Will show a green checkmark if Speed, RPM, Dist ance LTD,

and Fuel L TD is being dete cted. See Chapter 19: Core Data

Problem if red X.

CDD Database Sync Will show a green checkmark when database has been

synchronized with NOC (usually take 5 to 10 minutes after
unit is first powered up. See Chapter 14: CDD Database

Sync Problem if red X.

Ignition On Will show a green checkmark if the ignition is ON. See

Chapter 18: Ignition On Detection Problem if red X.

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System Verification Performing System Verification

Use scroll bar to see
all results.

Second page of tests

CDD and Ignition On should have a green checkmark.

J1939 Packet Detection Will show a green checkmark if connected to the J1939

databus, while the vehicle’s running and when the truck is
providing J1939 data. Some vehicles do not have the J1939
bus. See Chapter 17: J1939 Packet Detection Problem if
red X.

J1587 Packet Detection Will show a green checkmark if connected to the J1587

databus, while the vehicle’s running and when the truck is
providing J1587 data. Some vehicles do not have the J1587
bus. See Chapter 16: J1587 Packet Detection Problem if
red X.

For information on the Details button, see Chapter 19: Core Data Problem.
If the results of the Run All tests are accepta ble, send a message from the unit and verify the

message is received by dispatch. Once that is confirmed, have dispatch send a message and
confirm the message is received. If installation is done after hours, call Customer Support to
verify the message is sent and received. Once this is done, System Verification is

complete.

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Performing System Verification System Verification

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8. Troubleshooting Best Practices

9. Display Screen is Dark or Blank

10. Display Problems

11. Cannot Send Messages

12. Cellular End to End Problems

13. Cellular Signal Strength Problems

14. CDD Database Sync Problem

15. GPS Fix Problem

16. J1587 Packet Detection Problem

Troubleshooting Contents

17. J1939 Packet Detection Problem

18. Ignition On Detection Problem

19. Core Data Problem

20. IVG DIU LED Indicator

21. IVG Display Icons and Indicators

22.Performance Monitoring Troubleshooting

23. Critical Event Reporting Troubleshooting

24. Optional Accessories Troubleshooting

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Troubleshooting Contents

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Troubleshooting Best Practices

Troubleshooting Guidelines

Keep Known Good IVG Component Spares in Shop

Spare parts should include:

• IVG system

• IVG power I/O cable

Use a Test Cart to Perform Bad Part Verification/Double Checking

If an Omnitracs IVG part is diagnosed bad on a truck, insert the failed part on the test cart or
another truck that is known to be good (diagnostic connector).

• If part continues to fail, part should be RMAd or replaced in the event it’s the power I/O
cable.

• If the suspect part does not fail on the test cart, further troubleshooting will be necessary.

8

Perform a Visual Inspection of the Installed IVG

• Check for damaged cables, improper electrical connections, loose connections, and the
integrity of the installation.

• Bad mounts can contribute to system problems.

• Loose connections or parts not installed properly can allow excessive vibration which can
affect system performance.

Reseat Cable

• Always inspect and reseat the cable connector prior to replacing the IVG display.

• Inspect for corrosion and bent, broken, pushed, missing pins, and/or sockets.

Verify IVG Display LED Indicator are in a Normal State

• When booting up, several of the LEDs will blink.

• Once boot up is completed, the top LED will blink blue every 1-2 seconds when operating
normally. The middle LED will blink green every 3-4 seconds.

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Check System Voltage Measurements and Grounding Troubleshooting Best Practices

Check System Voltage Measurements and Grounding

• Use the same ground reference that the particular circuit uses.

• Verify that vehicle battery and cables are in good condition.

• Check voltages (see Appendix A for more information):

Replace Only Faulty Parts

Typically, only one part is bad. Once the system is operating, you can substitut e suspect part s
back into the system to verify which part is bad, or use a test cart equipped with known good
spare parts to retest suspect parts.

Determine If the Problem Is Intermittent

Check for bad or loose electrical connections including cable connectors, ring terminals, butt
splices, and power/ground connections. These can contribute to intermittent system
performance.

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Display Screen is Dark or Blank

Problem: Display Screen is Dark or Blank

If the display is blank or dark it could be:

• Unit is asleep (i.e. ignition detected as OFF and power down timer exceeded)

• Power source or power I/O cable problem

• Ignition detection not working

• Faulty IVG Display

Start the vehicle engine.

• Check to see if the LEDs on the display are blinking blue (top LED) and green (middle
LED).

9

• If the LEDs are not blinking, use a digital volt meter to check for power at the truck’s
diagnostic connector . Pin-outs for the 6-pin and 9-pin connectors are in the Appendix

A: Wiring Diagrams and Charts

Problem: Display Immediately goes Blank when Ignition is Turned Off

When vehicle ignition is turned OFF, the display should stay on for the period of time that h as
been configured by dispatch. This is the power down time. If the display screen immediately
blanks out when the ignition is turned OFF, this could be caused by:

• The IVG’ power-down time or total time is set to zero.

- Check the host software configuration.
Note: The power-down time should not be set below five minutes.

• Make sure primary power is constant not switched.
Verify diagnostic connector power is ON with ignition On or Off. It cannot be switched.

80-JE026-1 Rev. B 9-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Display Immediately goes Blank when Ignition is Turned Off Display Screen is Dark or Blank

See, Appendix A: Wiring Diagrams and Charts, for wire diagrams and schematics of the
different diagnostic connectors.

9-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

IVG Display Overview

• The DIU is a color, graphic touchscreen display. When the vehicle’s engine is running, the
display screen should be powered and on. It says on until the ignition is turned off and the
IVG power-down timer expires - it then goes dark. The power-down timer is configured by
the customer’s dispatch system.

• When the vehicle is running, an image appears on the display screen. To adjust the
brightness, use the brightness buttons located to the left of the Home button. Press the +
(plus) button to increase brightness or - (minus) button to decrease brightness.

10

Display Problems

• When the brightness buttons are pressed, a pop-up window will appear on the screen
indicating the current brightness level.

• Text-to-speech is played through the display’s two speakers. To adjust the volume, press
the volume buttons located to the right of the Home button. Tap the + (plus) or - (minus)
buttons to adjust. When the volume controls are used, a pop-up window will appear on the
screen indicated the current volume level.

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Touchscreen Non-responsive/Calibration Display Problems

Problem: Touc hscreen Non-responsive/Calibration

If you are tapping anywhere on the touchscreen and the screen is not responding quickly or
the screen arrow is not where the screen was touched, the touchscreen may not be calibrated
properly. To recalibrate the DIU touchscreen settings, from the Home screen:

1. Tap the Settings button then tap the Calibration tab.

2. Tap the Calibrate button.

3. When the targets display, carefully tap and hold down each of the targets (+) in the

center and release when instructed. It is best to use your finger to calibrate.

4. When the last target is touched, the calibration is complete.

5. If the touchscreen does not allow you to get to the calibration screen, a USB mouse can

be connected to use as a pointer. After you get to the targets, use your finger to tap the
screen.

6. If the touchscreen/display is still unresponsive, use the reset button on the left side of
the display to reboot the unit. It will take the system several minutes to reboot.

10-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Cannot Send Messages

Orange
Arrow
Indicators

If a message has been queued and shows up in the Messaging Outbox with orange arrow
indicators for more than a minute, do the following:

11

Cannot Send Messages

1. Verify the Cellular End To End test under the System Diag Run All test passes. See

Chapter 12: Cellular End to End Problems.

2. Verify the Cellular Signal Strength indi cator shows the unit has acceptable signal. See

Chapter 13: Cellular Signal Strength Problems.

3. If both the Cellular End To End and Cellular Signal Strength are good:
Reboot the unit by pressing the reset button on the left side of the display. Give the unit

time to boot up and reacquire cellular signal before checking the message status
indicators.

4. If problem still persists, Call Omnitracs Customer Support at 800-541-7490 for
assistance.

80-JE026-1 Rev. B 11-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Cannot Send Messages Cannot Send Messages

11-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Cellular End to End Test Fails

If the Cellular End to End test is failing when performing a system verification, the likely cause
is the system has not been properly activated.

12

Cellular End to End Problems

To see the details of this information:

1. Highlight the Cellular End To End Line.

2. Tap the Details button. A lot of information is provided at the bottom of the screen.

3. Tap the Done button.

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Cellular End to End Test Fails Cellular End to End Problems

12-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Cellular Signal Strength Problems

Problem: Cellular Signal Strength Fails

If the Cellular Signal Strength test is failing when performing a system verification, or the
cellular icon at the top of the screen shows a red X and no colored bars, follow the steps
below.

13

For detailed information concerning Cellular Signal S trength, tap the System button, then tap
the Comm tab.

RSSI to number of bars:

-50 to -75 four bars

-76 to -85 three bars

-86 to -95 two bars

-96 to -105 one bar

-106 to -109 no bars

-110 to -200 no signal light will come on

80-JE026-1 Rev. B 13-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Cellular Signal Strength Fails Cellular Signal Strength Problems

1. Verify that the truck is at a location where there is known to be good cellular coverage.

2. Check to ensure there are no metal obstructions above the IVG display.

3. If there are no obstructions, inspect the antenna and antenna cable to ensure there is

no damage.

4. If there is still a problem, test with known good antenna.

13-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: CDD Database Sync Test Fails

.

After an IVG is installed and powered up with good signal and line-of-sight to the GPS
satellites, it usually takes about 10 minutes
configurations. After it acquires all settings and configurations, it will go into the desired state
of Sync complete. If an IVG is installed and powe red up and has not gone to a database st ate
of Sync Complete within 10 minutes:

14

CDD Database Sync Problem

for it to get all the company-defined settings and

1. Verify that the unit has been p roperly activated. Make sure that the Cellular End To End
passed. See Chapter 2: Activation.

2. Check that the unit has cellular signal and is able to connect. See Chapter 13: Cellular

Signal Strength Problems.

3. If it is activated/registered and able to connect, but will not go to a Sync complete state,
call Omnitracs Customer Support at 800-541-7490 for assistance. Ask for Out of Sync
command.

4. If the problem still persists, Replace/RMA the IVG unit.

80-JE026-1 Rev. B 14-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: CDD Database Sync Test Fails CDD Database Sync Problem

14-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: GPS Fix Test Fails

For more detailed information concerning GPS status, use the GPS tab (screen below).

15

GPS Fix Problem

Normally the GPS positioning system will update positioning data every second at the IVG, as
shown in the Last Update field of the System>GPS tab. The desired value for the Mode field
is 3-D, although No Fix may show when the antenna is temporarily blocked or in a garage.

• Precision: should be a value equal to 2 or less

• Satellites: should show a value of 5 or more (Note: it is the first value shown)

80-JE026-1 Rev. B 15-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: GPS Fix Test Fails GPS Fix Problem

If the vehicle is in the open with a clear view of the sky (no metal roof above), the mode
should show 3-D. The Last Update time should be current, Precision should be <2 and at
least 5 Satellites should be used in the fix. If this is not the case, follow the steps below:

1. Verify the IVG display is in a location where the view to the sky is not blocked or
obstructed.

Check for any metal obstructions that may block or degrade the GPS signals, such as
wires or cables directly above the display. If there are any obstructions, remove the
obstructions or relocate the antenna.

The GPS screen has a couple of indicators which may point to a problem with
obstruction:

• The Precision value should be <2. If it is consistently above 3.00, there is likely

something interfering with the GPS signals.

• The Satellites field shows xx/yy, where xx is the number of satellites used in the

position fix, and yy is the number of satellites recently viewed. The xx value should
be 5 or greater. If it has a value less than 5, there is likely some obstruction.

15-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

J1587 Packet Detection Problem

Problem: J1587 Packet Detection Fails

The engine must be running for the IVG system to pickup vehicle data.

16

Note: If the Core Data Items and J1939 tests pass (i.e. green check), it’s acceptable for the
J1587 Packet Detection test to fail. This would mean that the IVG system is getting its

vehicle data from the J1939 link. Some 2012 and newer truc ks do not supply J1587 packets.

In order to get J1587 data, a truck’s engine must be supplying the J1587 data, a connection
must be made to the J1587 wires (power I/O cable). Many new trucks/engines do not
transmit J1587 packets.

If packets are not detected, check and reseat the power I/O "Y" connections at the truck’s
diagnostic plug.

Note: the IVG system will auto-detect bus traffic, including J1587 bus traffic, and
automatically select the most reliable source for vehicle data.

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: J1587 Packet Detection Fails J1587 Packet Detection Problem

16-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

J1939 Packet Detection Problem

Problem: J1939 Packet Detection Fails

Ignition must be on for the truck to broadcast/supply vehicle data.

17

Note: If the Core Data Items and J1587 tests pass (i.e. green check), it’s acceptable for the
J1939 Packet Detection test to fail. This would mean that the IVG system is getting its

vehicle data from the J1587 link. Many pre-2007 trucks do not submit J1939 packets.

The IVG system will auto-detect bus traffic, including J1939 bus traffic (250 kbps and 500
kbps), and automatically select the most reliable source for vehicle data.

In order to get J1939 data, a truck’s engine must be supplying the J1939 data, a connection
must be made to the J1939 wires (power I/O cable). Many old trucks/engines do not transmit
J1939 packets.

80-JE026-1 Rev. B 17-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: J1939 Packet Detection Fails J1939 Packet Detection Problem

17-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Ignition On Test Fails

An IVG system will auto-detect when the ignition is on by identifying increased truck voltage
and detecting enging RPMs. The engine must be running for the system to detect ignition is
ON.

18

Ignition On Detection Problem

1. If the Ignition On test fails, it may be necessary to ensure the truck’s engine is running:

• It may be necessary to connect the ignition lead of the power I/O cable to a 12 VDC
key switched to source. Ensure that wire is connected and secure.

• Verify the fuse in the ignition wire has not blown.

2. If it continues to fail, check the ignition source used and the associated truck fuse.
Using a digital volt meter, verify that the source has approximately 12 VDC when key is
in the ignition ON position and shows 0 VDC in the OFF position.

WARNING

You must connect the IVG ignition wire to a true switched ignition source, not an

accessory source.
To confirm a true ignition source, use a digital volt meter to verify that the source has
approximately 12 VDC when the key is in the ignition ON position and shows O VDC in the
OFF and accessory position.

Note: Many newer model trucks have multiplex wiring systems that require specific ignition
connection points. To ensure correct ignition connection points, refer to the individual Truck
Specific Installation Instructions for more details.

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Ignition On Test Fails Ignition On Detection Problem

18-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Core Data Item Test Fails

The Core Data Items test verifies that specific engine items are being received from one or
both of the data links (J1587/J1939). Those items are:

19

Core Data Problem

• Speed

•RPM

• Distance LTD

• Fuel LTD
If any of these items are not received when the test is run, a failed status will be displayed

(red X).

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Core Data Item Test Fails Core Data Problem

To identify missing data items, as well as detected data items, tap the Core Data Items, and
then tap the Details.

J1939 0 0.0 MPH
J1939
J1939

J1939
J1939

J1939
J1939

23
0

0
17

0
0

21355.31 Miles

3218.94 Gallons

570.90 Hours

0.00

Off

0.0 %

1. Verify if ignition test passes. The engine must be running. If the ignition test does not
pass, see Chapter 18: Ignition On Detection Problem.

2. Verify one of the J1587 or J1939 packet detection tests passes. This means that the
IVG system is getting data from at least one data source.

- Check connections.

• If J1587 fails, see Chapter 16: J1587 Packet Detection Problem.

• If J1939 fails, see Chapter 17: J1939 Packet Detection Problem.

3. If IVG is receiving data and the core data item test still fails, call Omnitracs customer
support at 800-541-7490 for assistance.

19-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

IVG Display LED Indicators

IVG Display Performance—LED Indicators

In a normal operating environment:

• The top LED will be blinking blue.

• The middle LED will be blinking green:

State Top LED Middle LED Bottom LED Action

20

Normal Mode Blinking blue once

per second

Sleep Mode Blinking blue once

every 12 seconds

Boot up and
System
Recovery
Mode

Red and blue blink.
Note: this should last
no more than five
minutes

Blinking green
once per 3
seconds

OFF Not available None

A Red LED will
blink ON and
OFF at irregular
frequencies.

Note: this should
last no more than
5 minutes.

Not available None

Give unit five minutes to
boot or recover

Give unit five minutes
to boot or recover

80-JE026-1 Rev. B 20-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

IVG Display Performance—LED Indicators IVG Display LED Indicators

20-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

21

IVG Display Icons and Indicators

80-JE026-1 Rev. B 21-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

IVG Display Icons and Indicators

80-JE026-1 Rev. B 21-2

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

System Overview

Connecting to the truck’s data link using the power I/O cable is required for the Performance
Monitoring application.

The Performance Monitoring application records data from the vehicle such as speed,
distance, RPMs, and total fuel used.The data is retrieved from the truck by the IVG and sent
to the host computer, either manually or automatically at preset intervals.

The hardware installation on the vehicle consists of connecting the IVG power I/O connector
to the truck’s diagnostic connector.

22

Performance Monitoring Troubleshooting

Note: If the Performance Monitoring icon is grayed out, the Performance Monitoring

application is not enabled. Call your company dispatch to have this application
enabled.

Normal Performance

After the power I/O connection to the truck’s diagnostic connector has been made, company­defined parameters are sent and received by the unit, performance monitoring data will be
recorded at the mobile and sent to the host system.

To confirm normal performance, first verify that performance monitoring parameters have
been sent to the unit and received. Tap the Parameters tab within the Performance
Monitoring application and verify the tag field is not “0.”

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Normal Performance Performance Monitoring Troubleshooting

J1939 0 0.0 MPH

0.0 %

Off

0.00

21355.31 Miles

3218.94 Gallons

570.90 Hours

0

0

0
0

23

17

J1939
J1939

J1939
J1939

J1939
J1939

A tag of “0” indicates that the unit has not received it s parameters. Call your company
dispatch administrator and ask for the parameters to be sent. A non-zero tag indicates that
the unit has received parameters.

The Core Data Items test checks for all essential data items for Performance Monitoring .With
the engine running, review data that is available listed under the System>Diag tab Core Data
Items>Details.

At a minimum, Performance Monitoring needs current data from Speed, EngineRPM, Fuel,
and DistanceLTD. These are checked when a system verification is run. The core data items
verifies these are received. The screen above shows how the unit is configured, if an item is
detected, and the source address if detected.

If any data items are not present:

• Ensure the IVG is set to auto-detect for the right databus traffic by calling the Omnitracs
Customer Support at 800-541-7490 for assistance..

If problem persists, contact Omnitracs Customer Support at 800-541-7490 for assistance.

22-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Performance Monitoring Troubleshooting Normal Performance

- - - - - - - - - -

Performance Monitoring Faults and Descriptions

Monitored Active Faults are controlled by the customer-sp ecified p arameters sent to t he unit.
The following chart shows the faults that may surface.

Active Fault Field Value Definitions

Display

Shows

+ Fault no longer active Cleared

- Fault not monitored Performance monitoring parameters specified

0No Power

1RPM Zero

2 Bad Ignition

3 RPM Sensor

Associated

Fault Description/Symptom Possible Cause

not to monitor.

(IVG)

(IVG)

(IVG)

(IVG)

Power detected OFF
for more than the wake­up time.

RPM zero when speed
is non-zero.

Ignition OFF and speed
or RPM non-zero.

Engine posted PID
(194) and PID (190).

Main power was lost, causing the IVG to stay
asleep longer than its wake-up interval.

- RPM sensor or connection problem.

- J1708 selection parameter set wrong.

- In rare cases, no idle can be caused by faulty
axle sensor input (e.g., wires reversed)
causing a positive reading for speed while the
vehicle is stationary.

Problem with the IVG’s ignition sense or unit
rebooted while moving.

RPM sensor or connection problem to the
engine, detected by the engine’s diagnostics.

4 Speed

Sensor
(IVG)

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Engine posted PID
(194) and PID (84).

Speed sensor or connection problem to
engine, detected by the engine’s diagnostics.

Normal Performance Performance Monitoring Troubleshooting

Active Fault Field Value Definitions ( Continued)

Display

Shows

9LTD

A Bad Speed

B 0 Spd and

D IVG Speed

E Hard

Associated

Mismatch
(IVG)

(IVG)

RPM (IVG)

(IVG)

Braking
Event

Fault Description/Symptom Possible Cause

LTD mismatch with
stored IVG data.

More than 2 hrs IGN =
ON with Spd = 0, RPM
greater than 1300.

More than 2 hrs with
IGN = ON with Spd = 0,
RPM = 0.

Speed signal constant
for more than 5
minutes.

Speed is suddenly
decreased by more
than 9 MPH/second
(speed must be above
20 MPH for this fault to
occur.

- Engine run with main power disconnected.

- Engine run with data link disconnected.

- Engine run with ignition line disconnected.

- Speed sensor or co nnectio n problem: engin e.

- Engine speed sensor parameter not enabled.

- Data link connection problem

- IVG detection of ignition problem.

A pulse generator may have been connected
to either the IVG or the engine.

Driver is braking too quickly (hard braked).

22-4 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Overview

Critical Event Reporting (CER) captures and reports vehicle critical event information (e.g.,
hard braking, vehicle speed, location, stability control (VDC), lane departure warning (LDW),
and panic button events). With each hard braking event , five min utes o f speed information is
recorded and sent to the CER host system. Events are processed two minutes after they
occur.

Normal Performance

In order for the CER feature to function, the IVG must be connected to the veh icle’s data link
via the power I/O cable.

Critical events can be triggered by a:

• Hard Brake event

• Stability Control event (if available)

23

Critical Event Reporting Troubleshooting

• Lane Departure Warning (LDW) (if option is installed)

• Manually triggered CER event.
Text-to-speech (TTS) can be enabled so CER events can be audibly conveyed to the driver.

Abnormal Performance

If any of the above items do not trigger a CER event, or if a critical event is reported in error,
there is a problem. A problem is usually caused by one or more of the following:

• Loose or bad connection to the data link

• Intermittent data supplied by stability control device or lane departure warning device

• Intermittent data supplied by ECM of vehicle

80-JE026-1 Rev. B 23-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Event Not Triggered Critical Event Reporting Troubleshooting

Event Not Triggered

CER Verify Configuration

1. To access CER information, go to the Home screen and tap the Critical Event
Reporting button. If this button is grayed out, then CER service for the unit must be

enabled from the Customer Portal.

2. A pop-up will appear. Tap the Diagnostics button at the bottom right of the screen.

3. Select one of the tabs for General, Roll Stability, Lane Departure information, or

Collision Warning.

23-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Critical Event Reporting Troubleshooting CER Verify Configuration

Field Value

CER Enabled/Disabled If enabled, the IVG captures CER events.
Speech Enabled/Disabled If enabled, the text in the alert pop-ups is spoken.
Hard Braking Minimum Speed The speed at which mobile unit detects hard brake events.
Hard Braking Deceleration Rate The rate of deceleration that triggers a hard brake event (Default = 9 MPH/SEC).
Stability Control (VDC) Enabled/

Disabled
Minimum Speed Minimum speed at which mobile unit detects events.
On/Off Threshold Number of notifications that must be seen in a row before an event is considered

VDC/LDW Bits Tracked Setting that determines which bits the mobile unit tracks to monitor stability

Lane Departure Enabled Lane Departure Warning is enabled.
Bus J1587 or J1939
VDC/LDW Data Available or not seen
LDW Events Count Number of LDW events that occur within the LDW Time Threshold before CER

LDW Events Time (mins) Number of minutes that pass before LDW events are detected and CER sends a

Stability control is enabled/disabled.

to be in progress.

control events: Brake bits only, Engine bits only, Brake or Engine bits (Default),
Brake and Engine bits

sends a notification.

notification.

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Sending a Manual CER Event Critical Event Reporting Troubleshooting

Hard braking gets information from either J1708/1587 or J1939. One of the two indicator
lights must be green to record hard braking events correctly. Some filtering is done to prevent
erroneous CER events due to faulty truck speed sensors.

Sending a Manual CER Event

1. From the Home screen, tap the Critical Event Reporting button. Tap Yes to initiate an
event.

Note: The CER message is sent to the NOC.

2. Verify that the host receives the CER event message and that data is present.

Events Triggered in Error

• For hard braking events triggered in error, verify configuration values, hard braking
minimum speed and hard braking deceleration rate.

Note: False hard braking events are typically caused by a faulty speed sensor.

• For stability control events triggered in error, verify configuration values minimum speed
and on/off threshold.

• Roll stability events are sent from the power train or braking control units installed on the
truck. The IVG system acts as a pass through for these devices. If false events are being
recorded, those devices should be investigated.

Trailer Tracks, Scanner, Panic Button (placeholders)

•

23-4 80-JE026-1 Rev. B

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Optional Accessories Troubleshooting

This section reserved for future use.

24

80-JE026-1 Rev. B 24-1

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Optional Accessories Troubleshooting

24-2 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

A. Wiring Diagrams and Charts
B. Environmental and Power Requirements
C. General Wiring and Installation Guidelines
D. Standard RMA Procedure
E. Upgrading the IVG Using USB Memory Sticks
F. Preventive Maintenance Inspection
G. Component Information
H. Installation Form
I. RF Exposure Information (SAR)

Appendix Contents

80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Appendix Contents

80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

IVG Wiring Diagram

A

Wiring Diagrams and Charts

80-JE026-1 Rev. B A-1

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

IVG Wiring Diagram Wiring Diagrams and Charts

A-2 80-JE026-1 Rev. B

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Wiring Diagrams and Charts 6-pin Power/IO Cable

6-pin Power/IO Cable

SIGNAL PIN

J1708/J1587 DATA LINK+ A
J1708/J1587 DATA LINK- B
+12VDC C
N/C D
BATTERY GROUND E
N/C F

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MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

9-pin Power/IO Cable and Paccar Adapter Cable Wiring Diagrams and Charts

9-pin Power/IO Cable and Paccar Adapter Cable

SIGNAL PIN SIGNAL PIN

BATTERY GROUND A J1708/J1587 DATA LINK+ F

+12VDC B J1708/J1587 DA TA LINK- G

J1939 DATA LINK+ C OEM_CAN_H H

J1939 DATA LINK- D OEM_CAN_L J

A-4 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Wiring Diagrams and Charts Volvo/Mack 2014 or newer OBDII style Connector

Volvo/Mack 2014 or newer OBDII style Connector

Note: While this cable uses OBDII style connector, it is not compatible with standard OBDII

cables found in most non-commercial cars, trucks, and vans.

SIGNAL PIN

Ignition 1

J1939 CAN (High) 3

Chassis Ground 4

Signal Ground 5

J1939 CAN (Low) 11

J1708/J1587 Data Link + 12

J1708/J1587 Data Link - 13

Battery Positive Volt age 16

80-JE026-1 Rev. B A-5

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Hino Wiring Diagrams and Charts

Hino

P2: Blue US-built vehicle
P3: White: Japanese-built vehicle

SIGNAL P2 P3

Battery H J
Chassis Ground (batt return) A B
CAN high F G
CAN low C D
Ignition B C

J1939 500 Kbps Cable (placeholder)

A-6 80-JE026-1 Rev. B

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Environmental and Power Requirements

IVG Environmental and Power Requirements

Condition Requirement

Operating Temperature -30° C to 70° C (-35° F to 158° F)
Vibration/Shock
Humidity

IVG Display Not watertight. DO NOT get wet.

Power +6 to +18 Volts DC

B

Not watertight. Turn over immediately if
liquids are spilled on it.

Operating at +12V (IVG display) IVG draws a maximum of 2 amps.

Average current draw is approx. 1 amp.
Asleep IVG draws 10 mA.
Frequency of modems 800 MHz 1x

1900 MHz EVDO (when supported)

The IVG system has no user-serviceable parts. The IVG display contains a permanent lithium
coin cell for maintaining the real-time clock; proper recycling or disposal per local law is
required for all components of the IVG.

80-JE026-1 Rev. B B-1

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IVG Environmental and Power Requirements Environmental and Power Requirements

B-2 80-JE026-1 Rev. B

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General Wiring and Installation Guidelines

Making Electrical Connections - Standard Installations

For standard IVG installations, the only electrical connection needed to the truck will be the
power I/O cable and an ignition wire lead.

Cutting and Splicing Power I/O Cable - Non-standard Installation

Some trucks may use a different 9-pin diagnostic connector than supplied on the Omnitracs
“Y” cable. The connector on the Omnitracs cable may not easily mount in the dash.
Therefore, it may be necessary to make direct butt splice connections.

If the available power I/O cable does not mate to the truck’s diagnostic connector, the “Y”
portion of the cable can be cut off and the leads spliced into an appropriate source:

Cable Truck

BATT_V 12 VDC unswitched source
BATT_RTN Chassis ground
J1708+ Positive J1587/J1708 truck wire
J1708- Negaive J1587/J1708 truck wire
Can_H J1939+ truck wire (yellow to yellow)
Can_L J1939- truck wire (green to green)

C

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Approved Omnitracs Electrical Connectors General Wiring and Installation Guidelines

Approved Omnitracs Electrical Connectors

The wiring for the IVG system is expected to be inside the cab. The only Omnitracs-approved
electrical connections other than standard connectors are crimp butt splices and crimp ring
terminals. Connections are typically made by mating the two connectors. Many of the
following general guidelines apply to non-standard IVG connections where the power I/O
cable must be cut because it does easily mount in the truck’s dashboard.

Caution

Not following proper wiring guidelines and using improper crimps and butt splices
may cause intermittent connections and may result in unexpected truck down time or
system failure.

Wire Stripping

Caution

Use care in stripping wires. Vibration can cause nicked wires to fail. Using wire
cutters, knives, or other tools can damage the conductor wire and/or insulation.

Knowing and following proper wire stripping techniques is essential for performing successful
and safe electrical connections of all system components.

1. Using a wire stripper, strip approximately 1/4" off the end of an insulated wire.

Strip

approx.

1/4"

03AAA_270a

2. After stripping the wire, verify that the wire is not severed, nicked, or damaged by the
stripping tool. If the wire has been properly stripped, it is ready to be butt spliced. If the
wire has been damaged, restrip the wire (see step 1.).

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General Wiring and Installation Guidelines Butt Splicing

Butt Splicing

• Omnitracs recommends Nylon insulated, seamless butt connectors with inspection
windows.

• Heat-shrinkable butt connectors are preferred.

Make sure the size of the butt splice is appropriate for the job. A good butt splice has these
characteristics:

• The ends of the bare wires are visible through an inspection window.

• The ends of the wires “butt” up against the stop.

• The wires are not exposed beyond splice shielding.

• Crimping does not sever or damage the wires or insulation.

80-JE026-1 Rev. B C-3

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Crimping General Wiring and Installation Guidelines

03AAA_90b

Crimp tooth

INSUL

Do NOT crimp wire here

Crimp here

INSUL

UNINSUL

UNINSUL

WRONG

Butt splice is visibly crushed,

possibly damaging the wire

and the wire connection.

Some wires are exposed.

CORRECT

Crimping is done properly,

protecting the wire and

the wire connection.

No exposed wires.

03AAA_277A

Crimping

• When crimping a butt-spliced wire or cable, be sure the insulated butt splice is crimped
using the insulated position on the crimp tool and not the crimping “tooth” of the tool.

• Crimping butt splices incorrectly can result in a severed wire and a failed wire connection.

Caution

DO NOT crimp on the crimp “tooth.”

Note: The objective is to apply the necessary pressure to crimp the butt splice closed and
hold the wire connections together. Do not apply so much pressure as to crush the butt splice
and sever the wire or the insulation on the wire.

1. Using a crimping tool, crimp the butt splice one end at a time. First, crimp the inside
crimp area where the wire has been stripped. Apply necessary pressure to this inside
area.

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General Wiring and Installation Guidelines Crimping

p

Crimping locations

Inside crimp (stripped wire)

Outside crimp (insulated wire)

03AAA_273

Outside crimp (insulated wire)

Inside crimp (stripped wire)

2. After crimping the inside of both ends of the butt splice on the “insulated” area of the
crimping tool, next crimp the outside of both ends of the butt splice.

Wire crim

Crimping Tool

UNINSUL

INSUL

Crimp here

3. Verify that the crimps are good and the wires have not been damaged.

03AAA_271

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Ring Terminals General Wiring and Installation Guidelines

Wire gripping impression
is well formed

Bare wire

protrudes 0.03 to

0.125 inch

OM/E-0093-97

4. Do a pull test. Pull on both ends of the wires to ensure a solid butt-spliced connection
exists. The crimped butt splice securely grips the insulated wires.

03AAA_282

WARNING

If using heat shrinkable crimps, DO NOT use a heat gun or open flame near
combustible materials. Use a heat gun only when it is safe and appropriate to do so.
Protect surrounding wiring and other components when using a heat gun.

Ring Terminals

When making electrical connections, crimp ring terminals onto the ends of the wire s to ensure
good contacts. A properly crimped ring terminal has these characteristics:

• The barrel crimping indent is well-formed and properly positioned.

• The insulated wire’s grip impression is well-formed and provides proper support without
crushing the insulation.

• The wire does not move independently of the lug. Firmly tug on the ring terminal to ensure
it does not pull loose.

• The end of the bare wire protrudes through the crimp barrel approximately 0.03 to 0.125"
depending on the lug size and crimp tool.

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General Wiring and Installation Guidelines Proper Grounding

Flat Washer

Flat Washer

Flat Washer

Star Washer

Lock Washer

Nut

Terminal Connector

Terminal Connector

Terminal

Screw

Install the ring terminal on the ground connection using one of the following options:

Proper Grounding

When establishing a good chassis ground, avoid areas that may be potentially isolated from
ground by a hinge or bad welds. It is extremely important that you create clean, secure, tight,
metal-to-metal grounds. If grounding terminals are not available, remove the paint from the
surface of the metal connected to the chassis to make the ground. Make sure the wires are
not strained or vulnerable to damage.

WARNING

Not following proper grounding guidelines may cause intermittent connections and
may result in unexpected truck downtime or system failure.

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General Installation Guidelines General Wiring and Installation Guidelines

General Installation Guidelines

• Determine the most direct and protected route when routing cables to connect the
components to each other and to the vehicle.

• Do not trim cable lengths to fit a specific vehicle.

• Use only wire strippers for stripping wires.

• Use only the appropriate insulated crimping tool for crimping insulated connectors.

• Use existing holes for cable routing whenever possible.

• Avoid running cable over or near heat sources.

Routing and Protecting Cables

• Provide strain relief for all cables

• Use tie wraps

• Debur any drilled holes

DO NOT route cables:

• Near audio system amplifiers

• Near exhaust pipes and other sources of heat

• Near the brake, clutch, or accelerator pedals, and linkage

• Near foot traffic areas

• Near the windshield wiper mechanism

• Near CB radio wires

• O ver sharp edges

• Over moving parts

Special Interior Routing Guidelines

• Route cables under kick plates or carpets.

• Avoid high foot traffic areas.

• When reinstalling dash panels, be careful that screws do not penetrate cables.

• Route cables with any existing vehicle cables.

Storing Excess Cabling

• Secure excess cabling with tie wraps.

• Stow out of sight.

Stress Relief

• Ensure cables have enough slack so connections are not being pulled.

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Standard RMA Procedure

For customers, to return failed equipment, go to Omnitracs Customer Portal at

https://customer.omnitracs.com

For service centers only, please return equipment to Omnitracs at the following address.
Make sure that the RMA number is marked clearly on the outside of the box.

Omnitracs, LLC - RMA Receiving
c/o Baja Freight Forwarders, Inc.
8662 Siempre Viva Road
San Diego, CA 92154
RMA #: __________________
[phone]

To prevent damage during shipment and handling, carefully package all equipment being
returned
them to return the equipment.

. If the original shipping container and packing material are available, please use

D

80-JE026-1 Rev. B D-1

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Standard RMA Procedure

D-2 80-JE026-1 Rev. B

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Before You Start

During an OS or application upgrade, driver and vehicle information can be deleted. The list
below will help minimize any inconvenience this causes.

• Confirm that the driver knows that all stored messages will be lost.
The driver should write down any information he thinks he may need later, from both his

inbox and his outbox.

• Confirm that he has listened to any unopened audio files.
This is necessary only if your company uses Omnitracs Media Manager application.

Deleted audio files will not be resent to the vehicle.

• Determine if certain special services are enabled for this vehicle.
From the display unit’s Home screen, check to see if the following services are accessible:

- Driver Workflow

- Content Delivery

E

Upgrading the IVG Using USB Memory Sticks

- Hours of Service

- Navigation

- Performance Monitoring

Requirements for Certain Services

For everything except Hours of Service and Navigation, there are required tasks that you or
someone else must complete before the upgrade. If you don’t, important data may be lost.

Driver Workflow: The trip plan and any pre-plans will be deleted during the upgrade.

• Before: The driver should write down the details of the next stop in the trip plan.

• After the upgrade: the driver should ask dispatch to resend the current trip plan and any
pre-plans.

Hours of Service: Normally, no HOS data will be lost.

• Before: none. The driver’s logs are sent to the company’s HOS data base wh en the dr iver
logs off the unit.

• After the upgrade: the logs are automatically resent to the vehicle the next time the driver
logs into HOS. Remind the driver that he needs to account for his time during the upgrade
and record the proper duty status. Recommend that th e driver pay special atte ntion to that
day the next time he approves the logs.

80-JE026-1 Rev. B E-1

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Requirements for Certain Services Upgrading the IVG Using USB Memory Sticks

Navigation: The current route will be deleted during the upgrade.

• Before: None.

• After the upgrade: The driver needs to ask dispatch to resend the list of stops for the
current trip.

Performance Monitoring: Performance Monitoring data on the unit is deleted during an
upgrade.

• Before: Your company’s System Administrator needs to take steps to ensure the data is
not lost by manually extracting the performance data stored in the vehicle’s IVG system.
For the Omnitracs Services Portal, instructions are in Performance Monitoring:

Administration and Configuration Guide (80-JA316-3). For AS/400®, they can refer to the
SensorTRACS/400 User's Guide, Version 2.3 (80-30597-4). Remind Operations that your

Omnitracs representative can also help the System Administrators with this task.

• After the upgrade: Contact Operations and have a System Administrator resend the
vehicle’s Performance Monitoring parameters.

E-2 80-JE026-1 Rev. B

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Upgrading the IVG Using USB Memory Sticks Placeholder - new process screens available soon

Placeholder - new process screens available soon

Checking the Software Versions Installed

Shortly after you power up the IVG, the user interface screen displays.

1. Use the right arrow to get to the System button. Tap the System button.

2. Tap the System tab to bring up the System Screen. Tap the Version button at the

bottom right to access system information about the IVG.

• IVG firmware and VIOP version numbers are listed here.

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Upgrading Only the IVG Firmware Upgrading the IVG Using USB Memory Sticks

Upgrading Only the IVG Firmware

1. Make sure the IVG is powered ON, ignition ON.

2. Insert IVG firmware memory stick into the USB port on the right side of the DIU.

• The upgrade process takes approximately ten minutes. The screen will run through
various images as it is upgrading. You may see a listing of components, various
upgrade screens, a dark or fading screen, unit rebooting, acquiring network, network
loading, and others. Be patient. It may appear that nothing is happening, but it the
upgrade is going on in the background.

3. After the upgrade finishes, the IVG screen will show the Driver W arning screen. Tap OK.

4. Remove the memory stick.

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