ISO 9001 CertifiedOne Omega Drive, River Bend Technology Centre, Northbank
Irlam, Manchester M44 5BD United Kingdom
Toll-Free: 0800-488-488TEL: +44 (0) 161 777-6611
FAX: +44 (0) 161 777-6622e-mail: sales@omega.co.uk
It is the policy of OMEGA Engineering, Inc. to comply with all worldwide safety and EMC/EMI
regulations that apply. OMEGA is constantly pursuing certification of its products to the European New
Approach Directives. OMEGA will add the CE mark to every appropriate device upon certification.
The information contained in this document is believed to be correct, but OMEGA accepts no liability for any
errors it contains, and reserves the right to alter specifications without notice.
WARNING: These products are not designed for use in, and should not be used for, human applications.
Please read this manual completely before installing and operating your wireless
end device and receiver system. It’s important read and follow all notes,
cautions, warnings and safety precautions before operating this device. “Device”
refers to your transmitter or receiver unit.
1.1 Precautions
• This device is not designed for use in any medical or nuclear applications.
• Do not operate this device in flammable or explosive environments.
• Never operate with a power source other than the one recommended in this
manual.
• This device has been designed for dry, moisture free indoor applications only.
• Do not operate this device outside of the recommended use outlined in this
manual.
• No co-location with other radio transmitters is allowed. By definition, colocation is when another radio device or it’s antenna is located within 20 cm
of your connector/transmitter and can transmit simultaneously with your
UWPC unit.
Introduction
1
• Never install wireless transmitters within 20 cm or less from each other.
• Never install and/or operate your UWPC transmitter closer than 20 cm to
nearby persons.
• Never use your UWPC transmitter as a portable device. Your unit has been
designed to be operated in a permanent installation only.
NOTE:
There are no user serviceable parts inside your device.
Attempting to repair or service your unit may void your
warranty.
1-1
1
Introduction
1.2 Statement on FCC and CE Marking
1.2.1 FCC Marking
FCC ID: OUR-XBEEPRO IC #4214A-XBEEPRO
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: 1.) This device may not cause harmful interference.
2.) This device must accept any interference received, including interference that
may cause undesired operation.
1.2.2 CE Marking
It is the policy of OMEGA to comply with all worldwide safety and EMI/EMC
regulations that apply. OMEGA is constantly pursuing certification of its
products to the European New Approach Directives. OMEGA will add the CE
mark to every appropriate device upon certification.
1.3 General Description & System Components
1.3.1 General Description
Model UWPC-2-NEMA Wireless Process transmitter features a stand-alone,
compact, battery powered NEMA design that transmits measurements back to a
host receiver up to 90 m (300') away. When activated the wireless transmitter will
transmit readings continuously at pre set time interval that was programmed by
the user during the initial setup. Each unit measures and transmits: Process
Voltage or Current Readings, RF Signal Strength and Battery Condition to the
receiver and is displayed on your PC screen in real time using the provided
software.
1-2
Section 2 – Hardware
It is important that you read this manual completely and follow all safety
precautions before operating this instrument.
2.1 Package Inspection
Remove the packing list and verify that you have received all your equipment. If
you have any questions about the shipment, please call our Customer Service
Department at
1-800-622-2378 or 203-359-1660. We can also be reached on the Internet at
omega.com
e-mail: cservice@omega.com
When you receive the shipment, inspect the container and equipment for any
signs of damage. Note any evidence of rough handling in transit. Immediately
report any damage to the shipping agent.
NOTE:
Hardware
2
2.2 Included Items
The following items are supplied in the box.
• 1 UWPC-2-NEMA transmitter
• 1 User’s Guide
• Measurement/Data Logging Software
• 3.6V Lithium Battery
• USB Cable
The carrier will not honor any damage claims unless all
shipping material is saved for inspection. After examining
and removing contents, save packing material and carton in
the event reshipment is necessary.
2-1
3
ON/OFF
SETUP
USB
STATUS
LOW BATTERY
Operation
Section 3 - Operation
3.1 Main Transmitter Board
Figure 3-1. Main Transmitter Board
3-1
Section 4 – Software
4.1 Getting Started
The following program files are included on the TC-Central User Software CD
supplied with your Receiver. These files can also be downloaded from the
omega.com website should you misplace your CD.
• End Device Setup Utility Software
• Receiver/Transceiver Setup Utility Software
• TC-Central Measurement and Data Logging Software
4.2 Software Installation
4.2.1 System Requirements
Your PC should meet the following minimum requirements:
• Pentium Class processor
• Hard Drive Space: 210 meg
Software
4
• Ram: 256 meg or higher
• 1 Available USB Port
• 1 CD-ROM Drive
• Windows 2000, XB, or Vista (32 bit) Operating System
4.2.2 Software Installation
Insert the TC-Central User CD that was included with your receiver unit into the
CD-ROM drive on your PC. Your system should begin the installation process
automatically.
Figure 4-1. Software - Welcome Screen
4-1
4
Software
This welcome screen should be visible on your computer screen. To continue
with installing the program, click the “Next >” button.
Figure 4-2. Software - Select Installation Screen
From this screen you select the folder were you want the program files installed
on your PC. The default setting will install the software under your “Program”
folders in a new folder named “Omega” To continue with installing the program
click the “Next >” button.
The setup wizard now has all the information to complete the installation of the
software on your PC. To continue with installing the program click the “Next >”
button.
From this screen you must select “Agree” to continue installing your program.
After making your selection click the “Next >” button. The setup wizard will
now install the software.
Congratulations! You have just successfully installed the TC-Central Program on
your PC. To end installing the program and close the setup wizard click the
“Close” Button.
4-3
5
End Device Operation
Section 5 - End Device Operation
5.1 Setup and Configuration
5.1.1 Connecting your device
Connect the USB cable to your connector/transmitter unit and also to an
available USB port on your computer. See figure below. This cable was provided
in the box with your receiver unit. This same cable is used for programming
your End Device and for receiver operation later.
Figure 5-1. USB Cable
5.1.2 Configure Your End Device
Now that you have connected your USB cable to your PC and transmitter you
will complete the following steps to configure your End Device before placing
the unit into operation. You will be using the configuration software utility that
you installed onto your PC in Section 4. If you have not installed the
configuration software utility you should do so now. During this procedure you
will be setting the following parameters in your transmitter.
5.1.3 Button Operation
(1.) “PRESS ON/OFF”
The “PRESS ON/OFF” button on the front of your connector/transmitter is used
to turn your unit “ON” or “OFF”
(2.) “PRESS SETUP”
The “PRESS SETUP” button on the front of your connector/transmitter is only
5.1.4 Indicator Lights
(1) Transmit (TX) Green Indicator Light
The green indicator light marked “TX” on the front of the connector/transmitter
will blink every time the unit sends data to the receiving unit. Example; If you
selected a 5 sec sample rate the green TX led will blink one time every 5 seconds.
(2) Low Battery (Low Bat) Red Indicator Light
The red indicator light marked “Low Bat” on the front of the
connector/transmitter will turn on when the battery reaches a level at or below
the power level required for normal operation. When this indicator turns on it’s
time to install a fresh battery in your unit. For procedures on how to change your
battery see Section 5.3.
5-1
End Device Operation
5
Channel Number
This sets a unique address number into your transmitter. Later, when you set up
your measurement software you will again set channel numbers to receive
readings from the corresponding unit(s). Each unit must be set for a different
channel number for your system to operate correctly.
NOTE:
If you will be using more than one receiver unit in your area it
is important to set the transmitter address numbers to be a
corresponding number in your TC-Central software.
Example Rate
For the first receiver: Set the channels on your transmitters to
101, 102, 103, 104, etc. Then set the channels in your TCCentral user software to match.
For the second receiver: Set the channels on your transmitters
to 201, 202, 203, 204, etc.
Then set the channels in your TC-Central user software to
match.
This numbering scheme can be expanded to match the
number of receivers you are using.
Sample Rate
This will program your End Device to transmit 1 data reading to your receiver at
a specified time interval. Available settings are 2, 3, 5, 15, 30, 45, 60, 75 or 90
seconds
NOTE:
The sample rate you set will have the most direct effect on the
life of the battery in your End Device. It is recommended that
you set the longest sample time that your application can live
with to extend time between battery replacement. See
Section 5.3 for more information on battery
5-2
5
ON/OFF
SETUP
USB
STATUS
LOW BATTERY
End Device Operation
STEP 1. Enter the “SETUP” mode.
To place your transmitter into the “SETUP” mode for programming follow this
procedure.
Figure 5-2. Main Transmitter Board
Press and hold the “ON/OFF” button. While the “ON/OFF” button is being
held, press the “SETUP” button one time and then release the “ON/OFF”
button. The green (TX) indicator on the front of your device should be blinking
at a steady rate. This indicates your End Device is ready to run the configuration
utility software.
STEP 2. Launch Setup Utility Program.
To launch the End Device setup utility program on your PC begin by accessing
the “Programs” list under your “Start Menu”.
Scroll through the list of to find the Omega “TC-Central” folder, then select the
End Device Configuration Program.
5-3
Figure 5-3. Launch Setup Utility
STEP 3. Programming your settings into your End Device
End Device Operation
5
Figure 5-4. Utility Program - Welcome Screen
After starting the setup utility program this will be the first screen you will see.
Click the “Next >” button to proceed and continue setting up your End Device.
Each screen will provide instruction details on how to proceed.
If you have not already connected your End Device to a USB port on your PC
you must do this now before continuing. After your unit has been connected
click the “Next >” button to proceed and continue setting up your unit.
Figure 5-5. Utility Program - Connect To Transmitter Screen
5-4
5
End Device Operation
Figure 5-6. Utility Program - Setup Transmitter Screen
If you have not already placed your End Device into the “Setup” mode you
should do this now before continuing. After your unit has been placed into the
“Setup” mode click the “Next >” button to proceed and continue setting up your
unit.
After successful communication between your connector/transmitter has been
established you can click the “Next >” button to proceed and continue setting up
your connector/transmitter. If you did not receive this confirmation of proper
communication you should click the “Back” button to try connecting again.
5-5
Figure 5-7. Utility Program - Establish Link Screen
End Device Operation
5
Figure 5-8. Utility Program - Choose Options Screen
From this screen you will select the main operating settings for your end device.
(Note: Each end device must have a different address number for proper
operation). After making your selections click the “Next >” button to proceed
and program your settings into your unit.
Congratulations! You have successfully programmed your end device. After
your unit has been programmed click the “Finish” button to close the utility
program.
Figure 5-9. Utility Program - Send To Transmitter Screen
5-6
5
4.3 (0.17)
MOUNTING HOLE
50.0 (1.97)
82.0 (3.23)
70.0 (2.76)
80.0 (3.15)
55.0 (2.17)
END DEVICE
FRESNEL ZONE
RECEIVER
ANTENNA
End Device Operation
5.2 Mounting, Installation and Antenna connection
5.2.1 Mounting
Figure 5-10. Mounting
When mounting your end device, care should be taken to make sure it is as far
away from any metal objects. If nearby metal gets too close to your unit, it has
the potential to interfere with the way the unit radiates and may cause signal
lose or possibly even the inability to communicate at all with your receiver.
5.2.2 Installation
When installing your End Device it is important to position your device in such
a way as to optimize the antenna location within what’s known as the “Fresnel
Zone”.
The Fresnel Zone can be thought of as a football-shaped invisible tunnel between
two locations that provides a path for RF signals between your End Device and
your receiver.
Figure 5-11. Fresnel Zone
5-7
End Device Operation
5
In order to achieve maximum range, the football-shaped path in which radio
waves travel must be free of all obstructions. Obstacles in the path (especially
metal) will decrease the communication range between your End Device and
receiver. Also, If the antennas are mounted just barely off the ground, over half
of the Fresnel zone ends up being obstructed by the earth resulting in significant
reduction in range. To avoid this problem, the antennas should be mounted high
enough off of the ground so that the earth does not interfere with the central
diameter of the Fresnel zone.
NOTE:
It is important to understand that the environment may
change over time due to new equipment or machinery being
installed, building construction, etc. If new obstacles exist
between your End Device and receiver, the devices can be
raised on one end or on both ends to hopefully clear the
Fresnel Zone of obstructions.
NOTE:
No co-location with other radio transmitters is allowed. By
definition, co-location is when another radio device or the
device’s antenna is located within 20 cm of your
connector/transmitter and can transmit simultaneously with
your unit.
Never install multiple End Devices within 20 cm or less from
each other.
Never use your End Device as a portable device. Your unit
has been designed to be operated in a permanent installation
only.
5.2.3 Antenna Connection
NOTE:
NOTE:
Your End Device has been shipped to you with a standard approved antenna.
Use of any other antenna then what’s supplied with your End
Device will void all FCC, IC and CE regulatory compliance.
NOTE:
5-8
5
LID
LID SCREW
PCB SCREW
PC BOARD
BATTERY
ENCLOSURE
FEMALE CONNECTOR
MALE CONNECTOR
ANTENNA
End Device Operation
5.3 Battery Replacement
5.3.1 Model UWPC-2-NEMA
To install or replace the battery in your End Device you must first remove the
four screws located on the Lid of the enclosure. This will allow you to access the
battery compartment.
Figure 5-12. Battery Replacement
Your End Device is equipped with a “C” size lithium power cell assembly.
Omega Part Number: UWTC-BATT-C. To install a replacement battery assembly
follow steps outlined here.
A. Remove the two screws that secure the main circuit board assembly.
B. Lift the circuit board just high enough to allow you to unplug the connector
that attaches the battery assembly to the bottom of the circuit board.
C. Remove the old power cell.
D. Install your new battery assembly into the housing in the same position as the
old battery was located.
E. Connect the battery assembly connector to the mating connector on the
bottom of the circuit board.
F. Install the circuit board back into the housing and secure with the two screws
you removed in step one.
G. Installation complete
5-9
End Device Operation
END DEVICE
FRESNEL ZONE
RECEIVER
ANTENNA
CAUTION:
5
Installing your end device in an application were the unit will be
exposed to ambient temperatures above or below the operating
limits specified in this manual will damage your unit and cause
the unit to malfunction and produce incorrect operation.
5.3.2 Installation
When installing your receiver it is important to position your device in such a
way as to optimize the antenna location within what’s known as the “Fresnel
Zone”.
The Fresnel Zone can be thought of as a football-shaped invisible tunnel between
two locations that provides a path for RF signals between your End Device and
your receiver.
Figure 5-13. Fresnel Zone
In order to achieve maximum range, the football-shaped path in which radio
waves travel must be free of all obstructions. Obstacles in the path (especially
metal) will decrease the communication range between your
connector/transmitter and receiver. Also, If the antennas are mounted just barely
off the ground, over half of the Fresnel zone ends up being obstructed by the
earth resulting in significant reduction in range. To avoid this problem, the
antennas should be mounted high enough off of the ground so that the earth
does not interfere with the central diameter of the Fresnel zone.
NOTE:
It is important to understand that the environment may
change over time due to new equipment or machinery being
installed, building construction, etc. If new obstacles exist
between your End Device and receiver, the devices can be
raised on one end or on both ends to hopefully clear the
Fresnel Zone of obstructions.
5-10
5
1
2
3
4
5
6
V
+
–
–
0-5 Vdc/0-10 Vdc INPUT
1
2
3
4
5
6
mA
+
4-20mA INPUT
End Device Operation
5.3.3 Antenna Connection
Your receiver has been shipped to you a high gain antenna already attached.
In some cases, a short RF cable may be used to connect an antenna to your end
device. Please note that RF extension cables will always add some loss to the
transmitting signal strength. The longer the cable the more signal will be lost
over that cable. Because of this the length of the cable should be kept as short as
possible.
NOTE:
Use of any other antenna then what’s supplied with your End
Device will void all FCC, IC and CE regulatory compliance.
5.4 Input Connection
5-11
Figure 5-14. Input Connections
Section 6 - System Operation
END DEVICE
RECEIVER
ANTENNA
USB
I/O
9–24 Vdc
OMEGA ENGINEERING, INC.
Stamford, CT 06907
UWTC SERIES
WIRELESS RF RECEIVER
2.4 GHz
omega.com
Made in U.S.A.
-
+
!
TX
RX
SB
PWR
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
1) This device may not cause harmful interference;
2) This device must accept any interference received,
including interference that may cause undesired
operation.
FCC ID: OUR–XBEEPRO
IC #4214A–XBEEPRO
F
®
6.1 Introduction
Compared to wired systems, a wireless system provides much simpler
installation. Based on the physical principle of the propagation of radio waves,
certain basic conditions should be observed. The following simple
recommendations are provided to Insure proper installation and correct
operation of your wireless system.
6.2 RF Communication Basics
The Model UWPC-2-NEMA sends wireless transmissions to a receiver. The
receiver checks the incoming data for accuracy and processes this data for use by
the measurement software on your PC. Radio signals are electromagnetic waves,
hence the signal becomes weaker the further it travels. While radio waves can
penetrate some solid materials like a wall, they are dampened more than when a
direct line-of-sight between the transmitting and receiving antenna exist.
6.3 Basic System Overview
System Operation
6
A basic wireless thermocouple system is comprised of only two main
components; a signal conditioner with a built-in battery powered 2.4 GHz radio
transmitter, and a USB powered 2.4 GHz radio receiver.
Figure 6-1. End Device/ Receiver
NOTE:
Up to 48 end devices can be used with one receiver.
6-1
6
System Operation
6.4 Environment/Operating Conditions
6.4.1 Environment
Omega’s NEMA wireless end devices and receiver units have been designed to
be fixed and operated in both indoor and outdoor environments; they are also
weather-resistant. Care should be taken to prevent the components of your
wireless system from being exposed to toxic chemicals and extreme cold or hot
temperature that are outside the specifications listed in this manual.
6.4.2 Operating Conditions
The following is a list of basic good practice you should apply when operating
your wireless system.
• Never operate your wireless device or receiver outside the recommended
environmental limits specified in this manual.
• Never operate your wireless end device or receiver in flammable or
explosive environments.
• Never use your wireless end device or receiver in medical, nuclear or
other dangerous applications where an interruption of readings can
cause damage or harm.
• Never operate your end device or receiver with any other battery or
power source than what’s specified in this manual or on the battery
compartment label.
• No co-location with other radio transmitters is allowed. By definition, co-
location is when another radio device or it’s antenna is located within
20 cm of your end device and can transmit simultaneously with your
end device.
• Never install end devices within 20 cm or less from each other.
• Never use your end device as a portable device. Your unit has been
designed to be operated in a permanent installation.
• Never install and/or operate your end device closer than 20 cm to nearby
persons.
• Never operate your end device with any other antenna than what is
supplied or listed here in this manual for approved use.
6-2
6.5 Transmit Rate vs. Battery Life
Many factors such as ambient temperature conditions and transmitting rate can
have a big effect on the life of the battery used in your end device. Transmitting
data places a big demand of the battery in your unit. The transmit rate is the
single most contributing factor in the life of your battery. The slower the transmit
rate you set, the longer the battery in your device will last. The table below give
some estimates on how long the battery should last vs. the transmit rate you
selected when you setup your end device and under normal operating
conditions.
For Model: UWPC-2-NEMA
Transmit Time Estimated Battery Life
1 Sample/2 Seconds235 days
1 Sample/3 Seconds341 days
1 Sample/4 Seconds438 days
System Operation
6
1 Sample/5 Seconds530 days
1 Sample/10 Seconds909 days
1 Sample/15 Seconds1193 days
1 Sample/30 Seconds1735 days
1 Sample/45 Seconds2046 days
1 Sample/60 Seconds2246 days
1 Sample/75 Seconds2387 days
6-3
7
Service and Calibration
Section 7 – Service & Calibration
Your UWPC-2-NEMA Wireless Process Transmitter has been built and factory
calibrated to meet or exceed the specifications listed here in this manual.
Information is provided below on how to have your unit service.
7.1 Service and Calibration
If any of your wireless system components require service or re-calibration,
please call our Customer Service Department at 1-800-622-2378 or 203-359-1660.
They will assist you in arranging the return of your device. We can also be
reached on the Internet at www.omega.com, e-mail: cservice@omega.com
Transmit Sample Rate:Programmable, 1 sample/every 2 min.
Radio Frequency (RF)
Transceiver Carrier:ISM 2.4 GHz, direct sequence spread spectrum
RF Output Power:10Bm (10 mW)
Range of RF Link:Up to 120 m (400') outdoor line of sight
RF Data Packet Standard:IEEE 802.15.4, open communication architecture
Software (Included Free):Requires Windows
Specifications
to 1 sample/every 2 sec.
Up to 40 m (130') indoor/urban
®
2000, XP or Vista (32 bit)
operation system
8
Power:One 3.0 V, lithium C cell (included)
Battery Life (Typical):(3 years) 1 sample/minute reading rate
Enclosure:NEMA, Polycarbonate
Dimensions:Enclosure 80 L x 82 mm W (3.15 L x 3.22" W)
8-1
9
Approvals, Regulatory Compliance
Section 9 – Approvals, Regulatory Compliance
NOTE:
All approvals outlined in this manual are based on testing
that was done with antennas that are supplied with your
Wireless Series System Components. Removing and or
installing a different antenna will void the product compliance
demonstrated in these documents.
9.1 FCC (Domestic Use)
For United States: FCC ID: OUR-XBEEPRO
For Canada: IC #4214A-XBEEPRO
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: 1.) This device may not cause harmful interference.
2.) This device must accept any interference received, including interference that
may cause undesired operation.
WARNING:
To satisfy FCC RF exposure requirements for mobile
transmitting devices, a separation distance of 20 cm or more
should be maintained between the antenna of this device and
persons during device operation. To ensure compliance,
operations at closer than this distance is not recommended.
The antenna used for this transmitter must not be co-located
in conjunction with any other antenna or transmitter.
9.2 FCC International Usage and CE Marking
Model: UWPC-2NEMA is CE marked.
NOTE:
It is your (the user’s) responsibility to insure that these
products are operated within the guidelines here in this
manual and in conformance with all local, state, federal or
national regulations and laws of the country they are being
operated in.
Transmitting Power —Your wireless end device has been
designed, manufactured and tested so that the transmitting
power of your connector transmitter will not exceed 10 dBm
10 mW.
9-1
NOTES:
UWPC-2-NEMA
Wireless Process Voltage/Current Transmitter
N-1
NOTES:
UWPC-2-NEMA
Wireless Process Voltage/Current Transmitter
N-2
WARRANTY/DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a
period of 13 months from date of purchase. OMEGA’s WARRANTY adds an additional one (1) month
grace period to the normal one (1) year product warranty to cover handling and shipping time. This
ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service
Department will issue an Authorized Return (AR) number immediately upon phone or written request.
Upon examination by OMEGA, if the unit is found to be defective, it will be repaired or replaced at no
charge. OMEGA’s WARRANTY does not apply to defects resulting from any action of the purchaser,
including but not limited to mishandling, improper interfacing, operation outside of design limits,
improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of
having been tampered with or shows evidence of having been damaged as a result of excessive corrosion;
or current, heat, moisture or vibration; improper specification; misapplication; misuse or other operating
conditions outside of OMEGA’s control. Components in which wear is not warranted, include but are not
limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However,
OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for any
damages that result from the use of its products in accordance with information provided by
OMEGA, either verbal or written. OMEGA warrants only that the parts manufactured by the
company will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR
REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF
TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF
LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of
OMEGA with respect to this order, whether based on contract, warranty, negligence,
indemnification, strict liability or otherwise, shall not exceed the purchase price of the
co mponent upon which liability is based. In no even t shall OMEGA be liable for
consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic
Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical
applications or used on humans. Should any Product(s) be used in or with any nuclear installation or
activity, medical application, used on humans, or misused in any way, OMEGA assumes no responsibility
as set forth in our basic WARRANTY/DISCLAIMER language, and, additionally, purchaser will indemnify
OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the
Product(s) in such a manner.
RETURN REQUESTS/INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE
RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN
(AR) N U MB ER FROM O M EG A’S C US TO MER SERVI C E D E PART ME NT (IN OR D ER T O AVOID
PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return
package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent
breakage in transit.
FOR WARRANTY
following information available BEFORE
contacting OMEGA:
1. Purchase Order number under which the product
was PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords
our customers the latest in technology and engineering.
reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the
prior written consent of OMEGA ENGINEERING, INC.
RETURNS, please have the
FOR NON-WARRANTY REPAIRS,
consult OMEGA
for current repair charges. Have the following
information available BEFORE contacting OMEGA: