Oki D512 ACCESSORY INSTRUCTION GUIDE

Service Manual

For printer model:

MB400i / MB410i

www.satoamerica.com

PN: 9001193

Operator Manual

For printer model:

D508 / D512

www.satoamerica.com

PN: 9001177B

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: [phone]

Technical Support: [phone]

Technical Support Fax: [phone]

E-Mail: [e-mail]

[e-mail]

www.satoamerica.com

Copyright 2008 SATO America, Inc. All rights reserved

WARNING

THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC
RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA MAY
CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV RECEPTION.

PN: 9001177B

TABLE OF CONTENTS

OVERVIEW

1.1 Introduction ..........................................................................................................1-2

INSTALLATION

Safety Precautions..................................................................................................... 2-2

2.1 Unpacking............................................................................................................. 2-4

2.1.1 Printer Part Names........................................................................................... 2-5

2.1.1 SETTING UP THE PRINTER ............................................................................. 2-6

2.2 Loading Media..................................................................................................... 2-7

2.3 Label Sensing....................................................................................................... 2-9

CONFIGURATION AND OPERATION

3.1 Operating PANEL................................................................................................. 3-1

3.2 THE REAR PANEL ...............................................................................................3-2

3.3 THE CONFIGURATION PANEL ........................................................................... 3-3

Switch 4: Unused .......................................................................................................3-4

Switch 5: Head Check................................................................................................ 3-5

Switch 6: VR1 Potentiometer Adjustment mode..................................................... 3-5

3.4 Error Codes ..........................................................................................................3-7

3.5 Offsets................................................................................................................... 3-8

3.6 Potentiometer Adjustments ................................................................................3-9

3.6 Potentiometer Adjustments (Cont’d) ................................................................. 3-10

3.7 DATA Dump Diagnostic Label ............................................................................3-11

3.8 Printing Test Labels............................................................................................. 3-12

3.9 Printing Factory/Service Test Prints ..................................................................3-13

CLEANING AND MAINTENANCE

4.1 Introduction ..........................................................................................................4-1

4.2 Adjusting the Print Quality.................................................................................. 4-1

4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS.................................. 4-2

4.4 Releasing/Replacing the Print Head ................................................................. 4-4

4.4 Cleaning the Sensor ........................................................................................... 4-5

INTERFACE SPECIFICATIONS

5.1 Interface types...................................................................................................... 5-1

5.2 The Receive Buffer .............................................................................................. 5-2

5.3 IEEE1284 Parallel Interface .................................................................................5-4

5.4 RS-232C Interface ................................................................................................ 5-5

5.4.1 RS-232C Interface Signals ............................................................................... 5-6

5.5 Universal Serial Bus Interface ............................................................................ 5-7

i

5.6 Local Area Network Interface..............................................................................5-7

5.7 WIRELESS LAN INTERFACE (802.11 b/g)..........................................................5-8

TROUBLESHOOTING

6.1 Initial Checklist .....................................................................................................6-1

6.2 Checking the IEEE1284 Parallel Interface..........................................................6-1

6.3 Error Signals.........................................................................................................6-5

6.3 Checking the 802.11G Wireless Interface ..........................................................6-6

SATO CONTACTS

SATO Group of companies .......................................................................................7-2

ii

Section 1: Introduction

OVERVIEW

Thank you for your investment in this SATO printer product.

This Operator’s Manual contains basic information about the installation, setup,
configuration, operation and maintenance of the printer.

A total of seven topics are covered herein, and they are organized as follows:

Section 1: Introduction
Section 2: Installation
Section 3: Configuration and Operation
Section 4: Cleaning and Maintenance
Section 5: Interface Specifications
Section 6: Troubleshooting

1

It is recommended that you become familiar with each section before installing and maintaining
the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant
information needed. All page numbers in this manual consist of a section number followed by the
page number within the stated section.

Note:

All information herein was correct and current at the time of publication. The contents of this doc­ument are subject to revision and change without prior notification to users. To obtain the most
current version of this document, refer to the SATO America website at www.satoamerica.com.

SATO D508/D512 Operator Manual Page 1-1

Section 1: Introduction

1.1 INTRODUCTION

The SATO D508/D512 Printer Operator Manual provides information for installing and
maintaining D508/D512 Direct Thermal printers. It is recommended that you become familiar with
each section in this manual before installing and maintaining the printer.

The major difference in the D508 and the D512 printers is the resolution of the print head. The
D508 with its 203 dpi head provides an economical labeling solution for most applications. The
D512's higher 305 dpi resolution provides greater detail for graphics and small point size text.

The D5 Series printers use a subset of the standard SATO Command Language. The D508 and
D512 share the same command set, the only differences are the allowable values representing
the print positions on the label. These values are specified in "dots" and will vary depending upon
the resolution of the printer and the amount of memory available for imaging the label. The allow

­able range for each printer is specified in a table for those command codes. In addition, users
can choose an interface—such as parallel (IEEE1284), serial (RS-232C), Ethernet (10/100­BaseT), USB 1.1and Wireless LAN IEEE 802.11b.

The following general information is presented in this section:

• General Printer Specifications

Page 1-2 SATO D508/D512 Operator Manual

1.1 GENERAL PRINTER SPECIFICATIONS

Attribute

PRINT
Print Method Direct Thermal
CPU 32-bit RISC processor
Printer Command Language SATO (SBPL) and PCL5e Subset
Font / Symbologies

Font

Linear Barcode

2-D Barcode

Font

Linear Barcode

2-D Barcode

SATO Printer Command Language (for 203 dpi and 305 dpi):

U, S, M, WB, XS, XU, XM, XB, XL, OUTLINE, OCR-A, OCR-B,

WL, CG Times, CG Triumvirate

UPC-A, UPC-E, EAN-8, EAN13, Code 39, Code 93, Code 128,

Codabar, MSI, Bookland, Industrial 2/5, Interleaved 2/5, Matrix 2/5,

Postnet, UCC/EAN 128, RSS Composite Code

PDF417, Micro PDF417, Truncated PDF417, Maxicode, Data matrix,

QR Code

PCL5e Subset (Optional for 305 dpi only):

CG Triumvirate Bold Condensed Bold, Univers Medium, Univers Bold,

Courier Regular, OCR-A, OCR-B, Roman Pillar Regular, Roman Pillar

Bold, Roman Pillar Italic, Roman Pillar Bold Italic (supports Universal

Font Scaling Technology Ver. 4.1)

UPC-A, UPC-E, EAN-8, EAN13, Code39, Cjode 93, Code 128, MSI,
Bookland, Indusstrial 2/5, Interleaved 2/5, Matrix 2/5, Postnet, UCC/

EAN 128

PDF417, Maxicode
Font Memory 4 MB
Print Head Resolution 8 dots per mm for 203 dpi | 12 dots per mm for 305 dpi
Print Speed For D508: 6 ips (150 mm/second)

For D512: 4 ips (100 mm/second)

Max. Print Area 4.1” (104 mm) W by 15.7” (400 mm) L

Section 1: Introduction

SATO D508/D512 Operator Manual Page 1-3

Section 1: Introduction

Attribute

MEDIA
Media Type Roll and fanfold
Label Thickness
(Label + backing paper)

0.0026” (0.6 mm*) - 0.007” (* 0.19 mm)

*Check with your dealer regarding conditions

for using thin 0.002” (06 mm) labels

Label Form Roll Label: Maximum outer diameter of 4.33” (110 mm) face out

Core Inner Diameter of 1.5” (40 mm)

Outer Diameter: 4.33” (110 mm)

Fan-fold label: Max. foldable height: 3.94” (100 mm) loaded externally)

Wind Orientation: Face-out

Label Size (adhesive labels) Width for all types:

1.1” (28 mm) - 4.65” (118 mm)

For continuous feed:

Length: 0.71” (18 mm) - 15.75” (400 mm)

For Cutter usage (optional):

Length: 1.1” (23 mm) - 15.75” (400 mm)

For Tear Off mode:

Length: 0.71” (18 mm) - 15.75” ( 400 mm)

SENSING
See-Through For die-cut label with gap: Fixed, 0.25" (6.3 mm) from left label edge
Continuous Form Sensor not used
Eye Mark Reflective sensor (for use with Pre-printed eye marks)

*All specifications subject to change without notice.

1.1 GENERAL SPECIFICATIONS (CONT’D)

Page 1-4 SATO D508/D512 Operator Manual

1.1 GENERAL SPECIFICATIONS (CONT’D)

Attributes

CONTROLS AND SIGNALS
On-Line LED Green
Power LED Green
Error LED Red
LED Display Panel 7-Segment Single Character
On/Off-Line Button Front Panel
Label Feed Button Front Panel
Power On/Off Button Front Panel
Self Diagnostics Head check

Paper end

Cover open

Tes t p r in t
POTENTIOMETER ADJUSTMENTS
Adjustment Potentiometers VR1: Offset level (DIPSW6 = OFF)

VR1: Print darkness (DIPSW6 = ON)
VR2: Eye Mark
VR3: Gap sensor (to adjust the threshold)
VR4: Label pitch offset

DIP switches DIP-SW -1,2,3 : Operation mode(Print mode/Download mode)

DIP-SW -4 : Reserved (constantly OFF)
DIP-SW -5 : Head check (ON-Enabled / OFF-Disabled)
DIP-SW -6 : VR1 function switch
(ON-Print darkness level / OFF-Offset)
DIP-SW -7 : DATA dump (ON-HEX dump print / OFF-Normal print)
DIP-SW -8 : Reserved (constantly OFF)

INTERFACE CONNECTIONS
Parallel (Option) IEEE1284
Serial (Option) RS232C (up to 57.6K bps) Hardware Flow Control (Ready/Busy) Soft-

ware Flow Control (X-On/X-Off)

Bi-directional Status
USB (Option) USB Specification Version 1.1
LAN (Option) 10/100 Base-T
RFID (Option) TBA
Wireless LAN (Option) 802.11 b/g (internal)

*All specifications subject to change without notice.

Section 1: Introduction

SATO D508/D512 Operator Manual Page 1-5

1.1 GENERAL SPECIFICATIONS (CONT’D)

Barcodes

SYMBOLOGIES
Supported 1D formats
(excluding customized barcode
addressing in firmware)

UPC-A/E

EAN-8/EAN-13

CODABAR

CODE39
CODE93

CODE128

UCC/EAN128

Interleaved 2 of 5

Industrial 2 of 5

Matrix 2of5

RSS Composite

MSI

POSTNET

Bookland

Supported 2D formats PDF 417

Micro PDF 417

Truncated PDF 417

Maxicode

Data Matrix

QR Code
Ratios 1:2, 1:3, 2:5 User definable bar widths (depending on software)
Bar Height 4 to 600 dots (depending on software)
Rotation 0°, 90°, 180° and 270° (depending on software)

*All specifications subject to change without notice.

Physical Attributes

DIMENSIONS
Width 7.8 in. (198 mm)
Depth 9.1 in. (230 mm)
Height 6.6 in. (167 mm)
Weight 5.5 lbs (2.5 Kg) excluding AC adaptor

POWER REQUIREMENTS
Voltage USA: AC 115 V (+/- 10 %)

50/60 Hz (+/-1%)

Power Consumption 67W nominal

ENVIRONMENTAL
Operating 32° to 95°F (0° to 35°C),

30 to 80% RH, non-condensing

Storage 23° to 140°F (-5° to 60°C),

30-90% RH, non-condensing

REGULATORY APPROVALS
Safety USA : UL(UL60950-1)

CANADA : C-UL(CSA C22.2 No.60950-1-3)

EMC/EMS USA : FCC15B (ClassB)

Section 1: Introduction

SATO D508/D512 Operator Manual Page 1-6

Section 1: Introduction

Optional Accessories

220V Power Supply Auto-switching
Internal Cutter User or factory installed Internal option allowing

labels to be cut at specified intervals.
IEEE1284 Interface Parallel interface. Factory or User installable
Serial Interface High Speed RS232 Interface option, 9600 bps to

57.6 Kbps. Factory or User installable.

LAN Interface TCP/IP Protocol Interface option. Factory or User

USB Interface Universal Serial Bus Interface option. Factory or

RFID To be announced
Wireless LAN Interface 802.11 b/g

*All specifications subject to change without notice.

installable.

User installable.

SATO D508/D512 Operator Manual Page 1-7

Section 1: Introduction

SATO D508/D512 Operator Manual Page 1-8

SECTION 2: INSTALLATION

2

INSTALLATION

This section assists you in unpacking the printer from the shipping container. You will also be
guided through a familiarization tour of the main parts and controls. The following information is
provided herein:

• Safety Precautions

• Unpacking and Parts Identification

• Loading Media

• Adjusting the Sensor

SATO D508/D512 Operator Manual Page 2-1

SECTION 2: INSTALLATION

SAFETY PRECAUTIONS

Please read the following information carefully before

SAFETY PRECAUTIONS

THE CAUTION SYMBOL

Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited
below it. Failure to abide by the warnings may result in injury or damage to property.

PRINTER PLACEMENT TIPS

• Place the printer on a solid, stable, horizontal sur­face that is not subject to strong vibrations from adja­cent mechanical devices.

• Avoid shaky or slanting tables, or platforms that are
liable to collapse under a heavy weight. If the printer
is dropped or damaged, immediately turn off the
power, pull out the power plug and contact a service
center. In this case, continued use of the printer may
cause a fire or electric shocks.

• Avoid installing the printer in direct sunlight, or in
dusty, very hot or slippery areas. Also avoid place­ment in damp, unventilated or humid areas. If con­densation forms, immediately turn off the power, and
do not use the printer until the condensation disap­pears. Otherwise the moisture may cause electric
shocks.

• Avoid placing the printer near large high-current
equipment, as such equipment can cause spikes or
undervoltages in the power supply.

installing and using the printer

• Do not leave containers of water or chemicals
around the printer. If any liquid is spilled onto
the printer, immediately turn off the power, pull
out the power cable from the AC outlet, and
contact a sales outlet, dealer, or service center.
In this case, continued use of the printer may
cause fires or electric shocks.

• Do not move the printer with any paper loaded.
The stack of paper may fall off, causing trips
and accidents.

• When laying the printer down, be careful not to
catch your foot or fingers under it.

• When moving the printer, be sure to pull out the
power cable from the AC outlet, and check that
any other external interface cables have been
disconnected. Otherwise, the connected cables
may be damaged, or may cause trips and falls,
in addition to or a fire or electric shocks.

ELECTRICAL PRECAUTIONS

• Do not damage, break, or process the power cable.
Hanging heavy objects on it, heating or pulling it may
damage the power cable and cause fires or electric
shocks.

• When the power cable is damaged (cable conductors
are exposed or cut, etc.), contact a sales outlet,
dealer, or service center. In this case, continued use
of the printer may cause fires or electric shocks.

• Do not process, forcibly bend, twist, or pull the power
cable. Continued use of such a cable may cause
fires or electric shocks.

• If the printer emits any smoke or peculiar odors at
any time, turn it OFF and prevent further usage until
you have contacted a qualified service personnel.

• Do not use any other voltage except the specified
power voltage for the printer that matches your
domestic power supply. Otherwise, it may cause fires
or electric shocks.

• Do not operate the power switch or handle the
power cable with a wet hand.

• Do not insert or drop anything metallic or flam­mable into the openings of the printer (the cable
outlet or mounting hole of the memory car­tridge). Otherwise, immediately turn off the
power, pull out the power cable, and contact a
sales outlet, dealer, or service center. In this
case, continued use of the printer may cause
fires or electric shocks.

• To reduce electrical risks, be sure to connect
the printer to ground before use. Also, try not to
share the printer’s AC outlet with other electri­cal equipment, especially those that draw high
amounts of current or cause electrical interfer­ence.

Page 2-2 SATO D508/D512 Operator Manual

GENERAL PRECAUTIONS

• When using head cleaning liquid, note that it is flam­mable. Never heat it or throw it into a fire. Keep it out
of children’s reach to avoid accidental consumption.
Should this occur, consult a doctor immediately.

• When opening/closing the cover, beware of getting
your fingers caught. Also, hold the opening/closing
cover well so that it will not slip and fall onto the
hand.

• After printing, the print head remains hot. When
replacing paper or cleaning the printer immediately
after printing, be careful not to burn yourself.

SECTION 2: INSTALLATION

• Do not disassemble or perform modifications to
the printer, as this renders the product unsafe.
For maintenance, troubleshooting and repairs,
consult a sales outlet, dealer, or service center
for help, instead of attempting to perform this
yourself. Renewable annual service contracts
are available.

• When maintaining or cleaning the printer,
always disconnect the power cable for safety.

• Do not insert your hand or other objects into the
cutter.

• Touching even the edge of the printer head may
cause injuries. When replacing paper or cleaning the
printer, be careful not to hurt yourself.

• If the printer will not be used for extended periods of
time, disconnect the power cable for safety.

• When releasing and locking down the printer head,
be careful not to catch any other foreign matter in it
except label paper.

This is a piece of Class B information technology equipment based on the standards of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). Although this equipment is for use in
home environment, if it is used close to a radio or television set, it may cause poor reception. Handle it
properly in accordance with the content from the instruction manual.

• When loading roll paper, be careful not to catch
your fingers between the paper and the feeder.

• Be careful not to hurt yourself when detaching
the back cover of the fanfold through the hole
and attaching it.

• The simplified cutter (if applicable to the printer)
is structured as a blade. Be careful not to cut
yourself.

SATO D508/D512 Operator Manual Page 2-3

SECTION 2: INSTALLATION

1

4
2

5

3

Printer AC adaptor and cable

User documentation and software

package (where applicable)

2.1 UNPACKING

When unpacking the printer, take note of the following:

The box should stay right-side up.
Lift the printer out of the box carefully.

If the printer has been stored in the
cold, allow it to reach room
temperature before turning it on.

Remove the plastic covering from the
printer.

Set the printer on a solid, flat surface.
Inspect the shipping container and
printer for any sign of damage that

Remove the accessory items from their

may have occurred during shipping.

protective containers.

Note:

The following parts shown here are representative only. Due to regional requirements and our policy of
continual improvement, your printer may not be packed with the exact parts as shown here, but the
unpacking steps are similar.

Page 2-4 SATO D508/D512 Operator Manual

2.1.1 PRINTER PART NAMES

Clear window and
fanfold-label Loading

Top Cover

Label Outlet

Front cover

(allows access to optional cutter unit, DIP switches
and potentiometers)

LINE/FEED/
Power
buttons and
LEDs

7-segment
Error Status LED

Release latch for Top Cover

Mini
Screwdriver

Label Holders

Thermal Print
Head assembly

Label Holder Release Knob

Platen Assembly

Label Sensor

Optional Cutter

SECTION 2: INSTALLATION

SATO D508/D512 Operator Manual Page 2-5

SECTION 2: INSTALLATION

2.1.1 SETTING UP THE PRINTER

Consider the following when setting up the printer:

Locate a solid flat surface with adequate room to set the printer. Make sure the AC
adaptor can be located so that the AC power cable can be attached to the printer and
an AC power outlet. The location should be near the host or computer terminal. The
maximum distance recommended is:

- 10 feet for a Parallel interface cable. Make sure it meets IEEE1284 specifications

- 18 feet for the optional Serial RS232 Interface

- 10 feet for the optional USB interface without hub

- the optional 10baseT Ethernet Interface depends upon the LAN cabling

- Up to 100m for the Wireless LAN, depending on structural conditions

Follow these steps to set up your printer:

1. Make sure the power switch on the Operator
Panel is in the OFF (0) position and place the
AC adaptor in a safe and secure location.

2. Connect the Input Power connector to the
printer. This connector is buttoned and must
be turned approximately 3/4 turn clockwise to
secure it to the printer.

3. Connect the AC Power Cable to an AC Outlet
supply of an appropriate voltage.

4. Connect the interface cable to the host system.
If you are using the Parallel Port connection, a
parallel IEEE1284 interface cable must be
used to realize the high data transfer rate of
the printer's parallel port. If another interface is
installed, the appropriate cable should be
used.

5. Load the label media following the instructions
in this section.

6. Configure the printer for label width and operating mode using the instructions in this section.

7. Press the printer power button to the ON (I) position.

8. Print a test label to verify the printer is set up and operating correctly.

Page 2-6 SATO D508/D512 Operator Manual