Oki 391, 390 User Manual

320T_tp.jpg
User’s
Guide
59336401
Document Title and Part Number
Microline 390/391 Turbo User’s Guide P/N 59336401
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Oki Data assumes no responsibility for the results of errors beyond its control. Oki Data also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it. Mention of software products manufactured by other companies does not necessarily constitute endorsement by Oki Data.
Copyright Information
Copyright 2001 by Oki Data. All rights reserved. Revised edition, 2001 Written and produced by the Oki Data Training and
Publications Department.
Contact Information
Please address any comments on this publication to:
Mailing Address
Oki Data Americas, Inc.
Training & Publications Dept. 2000 Bishops Gate Blvd. Mt. Laurel, NJ 08054-4620
e-Mail Address
pubs@okidata.com
Web Site
Please visit Oki Data’s multilingual web site at:
http://www.okidata.com
Trademark Information
OKI and MICROLINE are registered trademarks of Oki Electric Industry Company, Ltd.
Energy Star is a registered trademark of the United States Environmental Protection Agency
Epson is a registered trademark of Epson America, Inc. IBM is a registered trademark of International Business Machines
Corp. Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States and other countries.
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Contents

Helpful Hints ............................................................... 8
Saving Money ........................................................................ 9
Saving Money: Forms T ear -Off............................................9
Saving Time .......................................................................10
Saving Time: Internet Support ..........................................10
Saving Time: Paper Park....................................................10
Saving Time: Moving Through the Menu ........................1 0
Operation Tips......................................................................1 1
Operation Tip: Top of Form ...............................................11
Operation Tip: Turning the Platen Knob........................... 1 2
Operation Tip: Control Access to the Printer .....................12
Introduction.............................................................. 13
Printer Features .....................................................................14
Parts Identification .................................................. 1 5
Printer Serial Number ...........................................................15
Parts Identification: Rear Feed (Continuous Forms)............16
Parts Identification: Top Feed (Single-Sheet) ......................17
Front Panel Lights ................................................................1 8
Front Panel Keys ..................................................................19
Installation ................................................................ 20
Installation Hints .................................................................. 20
Installation Overview ...........................................................21
Installation Location ............................................................ 21
Customizing the Installation ................................................ 22
Unpacking the Machine ....................................................... 2 4
User’s Guide: English 3
|
Shipping Restraints .............................................................. 2 5
Ribbon Cartridge .................................................................. 26
Ribbon Cartridge Handling ............................................... 2 8
Ribbon Cartridge Emergency First Aid .............................28
Accessories ...........................................................................29
Power Connections...............................................................29
Paper Loading ...................................................................... 3 0
Testing the Printer ................................................................3 4
Font Sample Test................................................................35
Rolling ASCII Test .............................................................36
Emulations ...........................................................................37
Printer Drivers.......................................................................37
Computer Connections ........................................................ 3 8
Connecting to the Parallel Port..........................................38
Product Registration ............................................................ 39
my.okidata.com..................................................................39
Registering Your Printer.....................................................39
Using Your Printer................................................... 4 0
T op of Form (TOF)................................................................40
T op of Form (TOF) and Forms Tear-Off..............................41
Forms T ear-Of f Status (ON or OFF) ....................................41
Setting T op of Form, Forms T ear -Off ON (Step A) .............42
Setting T op of Form, Forms T ear-Off OFF (Step B)............44
T emporary Top of Form Change ........................................46
Reset Top of Form to Factory Default ................................47
Printer ON ........................................................................47
Printer OFF.......................................................................47
Forms T ear-Off ......................................................................48
Changing the Forms Tear-Off Setting ................................49
Automatic Forms T ear-Of f..................................................50
TEAR Key and Automatic Forms T ear-Off......................50
Manual Forms T ear-Of f ......................................................51
TEAR Key ............................................................................52
Forms T ear- Off set OFF ......................................................52
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Forms T ear-Of f set ON ........................................................52
Paper Park .............................................................................53
Changing Paper Paths .......................................................... 5 4
Continuous-forms to single-sheet feed ..............................54
Single-sheet feed to continuous forms ..............................54
Printhead Gap .......................................................................55
Expanded Printhead Gap ...................................................5 6
Print Quality ......................................................................... 6 0
Typeface ...............................................................................61
Character Pitch .....................................................................62
Printer Reset .........................................................................63
Emulations ...........................................................................64
Printer Drivers.......................................................................65
Selecting Printer Drivers ....................................................65
Obtaining Drivers...............................................................66
Installing Printer Drivers....................................................66
Menu Mode .......................................................................... 6 7
Moving Through the Menu ...............................................68
Moving Forward ..............................................................68
Moving Backward ...........................................................68
Resetting Menu to Factory Defaults..................................6 9
Printing the Menu Settings ................................................69
Changing the Menu Settings ............................................. 7 0
Menu Settings Table ..........................................................71
Explanations of Menu Items..............................................7 6
Maintenance ............................................................. 79
Replacing the Ribbon Cartridge .......................................... 7 9
Printer Cleaning ................................................................... 8 0
Paper Jams ............................................................................81
Troubleshooting ....................................................... 87
General Information .............................................................87
Internet Support .................................................................87
List of Problems....................................................................88
Problem 1:
My word processor files do not print the way I have the
menu and front panel set. ...............................................89
Problem 2:
Nothing happens when I turn on the printer...................9 0
Problem 3:
The printer does not print when the computer
sends data. .....................................................................90
User’s Guide: English 5
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Problem 4:
I'm getting strange symbols, incorrect fonts, etc., when I
try to print a document. ..................................................90
Problem 5:
Ink smears on the paper when I print on narrow forms...91
Problem 6:
I've installed a new ribbon and the printing is smeared
and streaked....................................................................9 1
Problem 7:
The ALARM light is flashing.........................................91
Problem 8:
The ALARM light is on and the Character Pitch 10 light
is flashing. ......................................................................9 1
Problem 9:
The ALARM light is on and the Character Pitch 15 light
is flashing. ......................................................................9 2
Problem 10:
The printer needs paper, but the ALARM light is not on
and I cannot load the paper. ...........................................92
Problem 11:
The Print Quality and Character Pitch keys on the front
panel don't work. ............................................................92
Problem 12:
Continuous-form paper sticks to the paper separator.....92
Specifications............................................................ 93
Service and Support ................................................ 9 9
General Information .............................................................99
Documentation .................................................................. 100
Purchase Location ............................................................. 10 0
Internet Support................................................................. 1 0 1
www.okidata.com ......................................................... 101
my.okidata.com ............................................................ 101
Telephone Support ............................................................ 10 2
Oki Data Service Centers................................................... 103
Service and Support: United States and Canada............... 104
Service and Support: Latin America ................................. 105
Accessories ............................................................. 106
Purchasing Accessories...................................................... 106
Accessories: Part Numbers ................................................ 107
Consumables: Part Numbers ........................................... 107
Options: Part Numbers .................................................... 107
Replacement Parts: Part Numbers ................................... 108
Documentation: Part Numbers........................................ 109
Printer Control Codes .......................................... 1 10
Epson LQ Commands........................................................ 111
IBM Proprinter X24e / XL24e and IBM X24e AGM / XL 24e
AGM Commands .............................................................. 114
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Regulatory and Safety Information ................... 1 17
Safety Information............................................................. 117
Regulatory Information ..................................................... 1 19
Year 2000 Compliance ................................................... 11 9
Energy Star®................................................................... 119
Federal Communications Commission (FCC)................ 120
Industry Canada (IC)....................................................... 121
European Union Council of the European Communities122
Index ........................................................................ 123
User’s Guide: English 7
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Helpful Hints

Your printer has many features and capabilities that will help you:
save money.
save time.
operate the machine.
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This section summarizes the features and capabilities directly connected to saving money and time.
Details for these features and capabilities are provided in other sections of this document.
You may want to use some of our Helpful Hints when working with your machine.

Saving Money

Saving Money: Forms Tear-Off

The Forms T ear -Off feature allows a printed page (rear feed, continuous form) to be torn off without wasting paper or adjusting the printer.
Forms Tear-Off automatically moves the paper from the initial printing position (print start position) to the tear-off position, after a time interval (which you select through the menu).
The top of the page (perforation) is even with the tear bar. The tear bar is located under the clear top of the access cover.
Paper remains in the tear-off position until the printer receives more data. Then, the paper moves back down for printing (retracts to the initial print position).
When printing stops, the paper will advance to the tear-off position.
This feature is normally turned off. Forms T ear -Of f and the Top of Form settings interact. For more information, refer to Using Y our Printer, Forms
Tear-Off and Using Your Printer, T op of Form.
Users Guide: English 9
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Saving Time

Saving Time: Internet Support

Oki Data provides support via the Internet. Oki Datas main web site, www.okidata.com, is the gateway to
Oki Datas products and services. my .okidata.com is a powerful area of Oki Data’s web site
designed to help you personalize the information and service you get from Oki Data.
You can find information at your convenience, at any time. For more information, refer to Service and Support, Internet
Support.

Saving Time: Paper Park

Your printers paper park feature allows you to print a single sheet (cut-sheet) page without removing continuous feed paper from the printer.
For more information, refer to Using Y our Printer, Paper Park.

Saving Time: Moving Through the Menu

When the printer is in Menu Mode, you can move forward or backwards through the menu.
T o move forward, press GROUP , ITEM, or Set, whichever is appropriate.
T o move backward, press and hold SHIFT , then GROUP, ITEM, or Set, whichever is appropriate.
For more information, refer to Using Y our Printer, Menu Mode.
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Operation Tips

Operation Tip: Top of Form

If you turn the platen knob when the printer is turned
!
on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob!
Always determine the status of the Forms T ear-Off menu
!
setting BEFORE setting the T op of Form. Refer to “Using Your Printer, Top of Form, Forms T ear-Off Status (ON or OFF).”
T op of Form sets the print start position for the printer. It is adjustable in increments of 1/144 of an inch. The amount of adjustment is limited to avoid paper jams.
The Top of Form may be left at the factory default (1 inch), changed for a single print job, or set to a new (permanent) default.
The first line prints at the red line of the plastic paper shield (1) on the printhead.
The T op of Form and Forms Tear-Off settings of your printer interact.
How you set the Top of Form depends on the status of the Forms T ear-Off menu setting.
For more information, refer to Using Y our Printer, T op of Form (TOF).
32T-18.eps
1
M
Users Guide: English 11
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Operation Tip: Turning the Platen Knob

If you turn the platen knob when the printer is turned
!
on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob!

Operation Tip: Control Access to the Printer

You can control access to the printer by changing the setting for the Operator Panel Function (in the Menu).
When the Operator Panel Function is set to Full Operation (the factory default), all keys on the front panel operate.
When the Operator Panel Function is set to Limited Operation, the PRINT QUALITY and CHARACTER PITCH keys dont work. This prevents these settings from being changed from the control panel when several people are using the printer.
For more information, refer to Using Y our Printer, Menu Mode, Menu Settings Table, Setup, Operator Panel Function.
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Introduction

Thank you for purchasing this printer. This rugged 24-pin printer can meet the needs of harsh and
demanding environments. The expanded printhead gap, zero­tear capability, and multiple paper feed paths allow the printer to handle a wide variety of media, including 6-part forms. Your printer will provide years of dependable and efficient service.
In addition to the many standard features, options can expand the machines capabilities.
For information on the options, see Accessories.
Oki Data on the Internet
The Oki Data Web Sites provide the most current information available on your product.
An on-line version of this document is available for viewing and downloading via Oki Datas Web Sites.
You may reach Oki Data via the Internet at:
www.okidata.com
my.okidata.com
For more information on the Oki Data Web Sites, refer to Service and Support, Internet Support.
Users Guide: English 13
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Printer Features

Super reliable, durable operation: 10,000 hours Mean Time Between Failures (MTBF)!
Expandable head gap for handling forms up to 0.031" (0.79 mm) thick through the bottom feed path using the optional push and/or pull tractor.
Advanced paper handling, with built-in rear push tractor and zero-tear forms capability.
Blazing print speeds: Utility Mode
260 to 390 cps depends on selected characters per inch
Letter Quality Mode
87 to 174 cps depends on selected characters per inch
100% backward compatible with Microline 390/391 printers.
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Parts Identification

The parts identified here are parts of the unit that you will use during normal operation.
For accessories (consumables, options, replacement parts, and documentation), refer to “Accessories.”

Printer Serial Number

The serial number of your machine is on a label on the back of your machine.
The label says S/N. An example serial number is: 401A0154693.
You will need your printer serial number if your
!
machine requires servicing. A written receipt for the product, showing the date of purchase, dealers name, and both the model and serial numbers of the product must accompany any request or claim for work to be performed under Limited Warranty.
Users Guide: English 15
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Parts Identification: Rear Feed (Continuous Forms)

1 Paper Guides 2 Paper Separator 3 Paper Lever 4 On-Off Switch 5 Platen Knob 6 Control Panel 7 Acoustic Cover 8 Access Cover
Move the paper lever to the position marked “REAR.”
!
For rear feed, the paper lever is towards the front of the printer.
32T-01c.eps
1
7
POWER ALARM
8
SEL
SEL
MENU
LF
SHIFT
FF/LOAD
Micro Feed Down
Micro Feed
PRINT QUALITY
Up
GROUPEXIT
ITEM SET
QUIETPARKTEAR
HSD
UTL
TOF
MENU
NLQ
PRINT
SSD
CHARACTER PITCH
10 12 15
17
20 PROP
6
2
3
4
5
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Parts Identification: Top Feed (Single-Sheet)

1 Paper Guides 2 Paper Separator 3 Paper Lever 4 On-Off Switch 5 Platen Knob 6 Control Panel 7 Acoustic Cover (open) 8 Access Cover
1
7
8
SEL
SEL
MENU
LF
SHIFT
FF/LOAD
EXIT
Micro Feed Down
POWER
TEAR
Micro Feed
PRINT QUALITY
Up
GROUP
ALARM
PARK
ITEM
QUIET
HSD
SET
MENU
UTL
TOF
NLQ
PRINT
SSD
CHARACTER PITCH
10
12
17
15
20
PROP
2
3
Move the paper lever to the position marked “TOP.
!
The paper lever is towards the back of the printer.
32T-15.eps
6
4
5
Users Guide: English 17
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Front Panel Lights

1
390 panel.eps
2
3
SEL
SE L LF FF/LOAD TEAR PARK QUIET
MENU SHIFT
EXIT GROUP ITEM SET PRINT
POWER ALARM MENU
5
4
Micro Feed
Down
Micro Feed
Up
1 SEL: Glows = printer selected, ready to receive data
Flashes = printer in Print Suppress Mode Not lit = printer deselected (cannot receive data)
2 QUIET: Glows = printer is in Quiet mode. 3 Print Quality: Indicates selected print quality and
typeface.
TOF
PRINT QUALITY
UTILITY
CHARACTER PITCH
RESET
COURIER
LQ
PRESTIGE
10
17
12
20
ROMAN
SWISS
GOTHIC
ORATOR
15
PROP
6
4 POWER: Glows = printer is turned on. 5 ALARM: Glows = error condition exists:
out of paper (no other lights blinking)
paper jam if 15 cpi light is also blinking
paper lever is set to wrong position if 10 cpi light is also
blinking.
Blinks = error condition. Turn printer off, then on; if light still flashes, contact service dealer.
6 10 / 12 / 15 / 17 / 20 / PROP:
Indicate selected character pitch.
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Front Panel Keys

4 5 61 2 3 7
SEL
SE L LF FF/LOAD TEAR PARK QUIET
MENU SHIFT
EXIT GROUP ITEM SET PRINT
POWER ALARM MENU
Micro Feed
Down
Micro Feed
Up
1 SEL: Selects/deselects printer (printer on-line / off-line).
When held on power up, or with SHIFT key , engages Menu Mode.
2 SHIFT: Press and hold while pressing another key to
engage the alternate function for that key (e.g., Micro Feed Down for LF key).
3 LF: Moves paper up one line: press and hold for
repetitive line feeds. When held on power up, activates Font T est.
4 FF/LOAD: Loads/ejects single sheet of paper; loads
continuous-form paper or feeds it to next page.
390 panel.eps
TOF
8
PRINT QUALITY
CHARACTER PITCH
RESET
LQ
UTILITY
10
17
COURIER
PRESTIGE
12
20
ROMAN
SWISS
GOTHIC
ORATOR
15
PROP
9
5 TEAR: Moves continuous-form paper up for tear-off or
back down for printing.
6 PARK: Retracts continuous-form paper from the path. 7 QUIET: Turns Quiet Mode on and off. When held on
power up, activates Rolling ASCII Test.
8 PRINT QUALITY : Selects print quality and typeface. 9 CHARACTER PITCH: Selects the character pitch. Used
with SHIFT key to reset the printer and clear the buffer.
Users Guide: English 19
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Installation

Installation Hints

Read the setup and operating instructions in this document carefully. Be sure to save this document for future reference.
Read and follow all warning and instruction labels on the printer itself.
Place your printer on a firm, solid surface. If you put in on something unsteady, it might fall and be damaged. If you place it on a soft surface (such as a rug, sofa, or bed) the vents may be blocked, causing it to overheat.
The printer must be installed near a power outlet which will remain easily accessible.
Be certain that your power source matches the rating listed on the back of the printer. If you are not sure, check with your dealer or with your local power company.
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Your printer has a grounded, 3-prong plug as a safety feature. It will only fit into a grounded outlet. If you can not plug it in, chances are that you have an older, non­grounded outlet. Contact an electrician to have it replaced with a grounded outlet. Do not use an adapter to defeat the grounding.
Avoid damaging the power cord. Do not put anything on it or place it where it will be walked on. If the cord becomes damaged or frayed, replace it immediately.

Installation Overview

If youre using an extension cord or power strip with the printer, make sure that the total of the amperes required by all the equipment on the extension is less than the extensions rating. Generally, the total ratings of all equipment plugged into any one power line should not exceed 15 amperes. Dont exceed this unless you know that the power line your equipment is plugged into has a rating above 15 amperes.
Protect your printer from overheating. Make sure the openings on the printer are not blocked. Do not put the printer on or near a heat source, such as a radiator or heat register. If you put the printer in any kind of enclosure, make sure it is well ventilated.
To install your new printer, follow the instructions in this section. You must complete these steps for your printer to operate properly.
If you have purchased an accesssory (option) for your printer, refer to the documentation you received with that accessory for installation instructions.

Installation Location

Place your printer on a firm, solid surface.
Allow enough space on each side of the machine to easily
access the platen knob and the various paper feed paths.
Make sure a power outlet is available nearby.
Users Guide: English 21
|

Customizing the Installation

Your printer has many settings (defaults) that do not need to be adjusted as part of a standard installation.
However, you may need to adjust settings to fit your standards.
Some settings you may need to adjust as part of your installation are:
Top of Form (T OF)
Paper Path
Printhead Gap
To adjust these settings, refer to the appropriate section in Using Y our Printer.
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Top of Form (TOF)
If you turn the platen knob when the printer is turned
!
on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! The factory default setting for the T op of Form (where
!
the printing should begin) is one inch down from the top of the page. Your software may print the first line of print above or
!
below where TOF is set. You may need to adjust the TOF to meet your software’s needs. Use the procedures in Using Your Printer, Top of Form, Forms T ear-Off Status (ON or OFF). The first line prints at the red line of the plastic paper
!
shield (1) on the printhead.
32t-18.eps
M
P
1
The T op of Form and Forms Tear-Off settings of your printer interact.
How you set the Top of Form depends on the status of the Forms T ear-Off menu setting.
If Forms T ear-Of f is activated (set to ON), set the Top of Form using Using Your Printer, Setting Top of Form, Forms Tear­Off ON (Step A).
If Forms T ear-Of f is NOT activated (set to OFF), set the Top of Form using the Using Y our Printer , Setting Top of Form, Forms T ear-Off OFF (Step B).
Users Guide: English 23
|

Unpacking the Machine

Before you begin, be sure that all the items listed below are included in your package.
If any items are missing, contact your dealer
!
immediately. Keep you packing materials and carton in case you ever need to ship or transport the unit.
1 Printer 2 Ribbon Cartridge 3 Power Cord
32t-14.eps
POWER ALARM
1
SEL
SEL
MENU
LF
SHIFT
FF/LOAD
Micro Feed
Down
TEAR
Micro Feed
PRINT QUALITY
Up
GROUPEXIT
PARK
ITEM SET
QUIET
HSD
UTL
TOF
MENU
NLQ
PRINT
SSD
CHARACTER PITCH
10
12
17
15
20
PROP
3
2
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Shipping Restraints

1 Open the access cover (1). Remove the printhead
shipping restraint (2) and tape.
Turbo-1.eps
1
SEL
SEL
MENU
LF
SHIFT
FF/LOAD
EXIT
Micro Feed Down
POWER
TEAR
Micro Feed
PRINT QUALITY
Up
GROUP
ALARM
PARK
ITEM
QUIET
HSD
SET
UTL
TOF
MENU
NLQ
PRINT
SSD
2
CHARACTER PITCH
10
12
17
15
20
PROP
2 Remove the shipping restraint (1) behind the pull-up
roller assembly .
LF
FF/LOAD
cro Feed own
TEAR
Micro Feed
Up
UP
ITEM SET
MENU
32t-16.eps
PRINT QUALITY
PARK
QUIET
HSD
UTL
TOF
NLQ
PRINT
SSD
CHARACTER PITCH
10
12
17
15
20
PROP
1
3 Grasp the tabs and lift off the paper separator (1).
Remove the shipping restraint (2).
2
Turbo-15.eps and Turbo-16.eps
1
4 Install the paper separator.
Turbo-17.eps
Keep your packing materials and carton in case you
!
ever need to ship or transport the unit.
2
Users Guide: English 25
|

Ribbon Cartridge

Important: Make sure you have the correct replacement
!
ribbon for the ML390/391 Turbo Printers (P/N52104001).
The wrong ribbon WILL NOT print when installed on the ML390/391 Turbo Printers.
1 Make sure the printer is turned OFF. 2 Center the printhead (1).
32T-18.eps
1
M
26 Microline 390/391 Turbo
|
3 If you are replacing the ribbon: swing the front of the
cartridge up off the printhead, then lift the cartridge out and discard it.
Caution! The printhead may be HOT!
!
4 Unpack the ribbon cartridge.
Important! DO NOT remove the ribbon shield from the
!
ribbon!
1 Ribbon Shield 2 Grip Points 3 Take-up Knob
32T-19_up.eps
32t-20.eps
1
2
3
5 Install the new ribbon cartridge.
6 Turn the take-up knob in the direction of the arrow to take
up any ribbon slack.
32T-19dn.eps
32t-39.eps
Users Guide: English 27
|

Ribbon Cartridge Handling

Ribbon Cartridge Emergency First Aid

Leave unused ribbon cartridges in their packages until needed.
When replacing a ribbon cartridge, re-use the packaging to dispose of the old ribbon cartridge.
Be careful when removing the ribbon cartridge. Do not let it touch your clothing or porous materials. The ribbon ink may cause permanent stains.
Ribbon ink on skin or clothing can usually be removed with soap and water.
Contact occurs with eyes.
Flush eyes with large quantities of water for 15 minutes, keeping eyelids open with fingers. Seek medical attention.
Contact occurs with skin
Wash thoroughly with soap and water.
For more information
Refer to the Material Safety Data Sheet in “Warranty, Regulatory, and Safety Information.
28 Microline 390/391 Turbo
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Accessories

Power Connections

If you have purchased an accesssory (option) for your printer, refer to the documentation you received with that accessory for installation instructions.
1 Make sure both the printer and the computer are OFF. 2 Plug the power cord into the back of the printer (1), then
into a grounded outlet (2).
59#11.eps and Plugin.eps
2
1
3 Turn on the printer.
32T-01A.eps
Users Guide: English 29
|

Paper Loading

Rear Feed, Continuous Forms
Use the rear-feed path for printing on single-thickness, continuous-form paper.
Use the single-sheet path (top feed) for graphics or charts.
If you have paper in the paper path, be sure to remove it
!
before installing rear-feed paper.
1 Lock Lever 2 Upper Tractor Cover 3 Pins 4 Lower Tractor Cover
32T-26.eps
4
1
2
3
1 Move the paper lever (1) to the position marked REAR.
1
2 Grasp the tabs and lift off the paper separator .
32T-11.eps
32T-23A.eps
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