This NZXT Global Warranty Policy governs the sale of products by NZXT to you.
I. WARRANTY LENGTH
Any replacement product will be covered under warranty for the
remainder of the warranty period or thirty days, whichever is longer.
Proof of purchase is required for warranty service.
NEW NZXT PRODUCTWARRANTY LENGTH FOR PARTS
Computer Cases2 Years
Temperature Meters2 Years
Fans2 Years
Lighting2 Years
II. WHO IS PROTECTED
The Warranty covers only NZXT products purchased by the
original consumer.
Accessories2 Years
Kraken M Coolers3 Years
Headset/Headphone2 Years
Headset/Headphone Storage2 Years
Mixer2 Years
Motherboards3 Years
Gold Power Supply10 Years
Bronze Power Supply5 Years
Kraken X/Z Coolers6 Years
Mini ITX Case with PSU, AIO, and Riser Card3-year warranty on case, riser card, and AIO. 10-year warranty on PSU.
REFURBISHED NZXT PRODUCT WARRANTY LENGTH FOR PARTS
All NZXT Certified Refurbished Products1 Years
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III. WHAT IS AND IS NOT COVERED
Please note that our warranty is not an unconditional guarantee. If
the product, in NZXT’s reasonable opinion, malfunctions within the
warranty period, NZXT will provide you at its sole discretion with a
repaired or replacement product, either new or refurbished, with a
similar function that is equal or greater in value depending on supply.
NZXT does not warrant that this product will meet your
requirements. It is your responsibility to determine the suitability
of this product for your purpose. For NZXT Store orders, we cover
two way return shipping for all exchanges and returns. For all other
authorized dealers, NZXT Support does not cover return shipping
and only covers one way shipping from NZXT back to the end
Our warranty does not cover the following:
• any product or serial number/warranty sticker modification applied
without permission from NZXT;
• any damage that is not a manufacturing defect;
• damage, deterioration or malfunction resulting from: accident,
abuse, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification or failure to follow instructions
included with the product;
user for exchanges. Two way expedited shipping is provided for all
PSUs covered under the Less Than Three program, indiscriminate
of purchase location, provided the location is an approved NZXT
reseller.
IV. EXCLUSION OF DAMAGES (DISCLAIMER)
NZXT's sole obligation and liability under this warranty is limited to
the repair or replacement of a defective product with either a new or
refurbished product with a similar function that is equal or greater
• improper installation, unauthorized alterations or modifications, or
repair or attempted repair by anyone not authorized by NZXT;
• shipping or transport damage (claims must be made with the
carrier);
• normal wear and tear.
in value at our option. NZXT shall not, in any event, be liable for
any incidental or consequential damage, including but not limited
to damages resulting from interruption of service and loss of data,
business, or for liability in tort relating to this product or resulting
from its use or possession.
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V. LIMITATIONS OF IMPLIED WARRANTIEST
Here are no other warranties, expressed or implied, including but not
limited to those of merchantability or fitness for a particular purpose.
The duration of implied warranties is limited to the warranty length
specified in Paragraph I.
VI. TO OBTAIN TECHNICAL SUPPORT
If you have already referenced your product owner's manual and still
need help, you may contact us by phone at +1 (800) 228-9395, by
VII. HOW TO OBTAIN A WARRANTY SERVICE FROM NZXT
To receive a warranty service for your product when purchased
directly from NZXT, you must submit a request via the NZXT
Support site outlining the problem. If a technician deems the
product defective or requiring testing, you will be required to
provide a copy of your proof of purchase, which will enable you to
submit a Return Merchandise Authorization "RMA" request.
Once approved, you`ll receive an RMA number, upon which you
will be asked to ship the defective item back to NZXT with the
email at service@nzxt.com, or visit the NZXT Support site at
nzxt.com/customer-support.
RMA number clearly marked or labelled on the package. NZXT
recommends that appropriate measures are taken to safeguard the
product from damage during shipping.
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VIII. APPLICABLE LAW AND ADDITIONAL LEGAL RIGHTS FOR
CONSUMERS
This warranty gives you specific legal rights. These conditions are
governed and construed in accordance with the laws of California
(with exception of its conflict of law provisions), and the application
of the United Nations Convention of Contracts for the International
Sale of Goods is expressly excluded. The non-exclusive jurisdiction of
the courts of California is agreed, which means that you may bring a
claim to enforce your consumer protection rights in connection with
this Global Warranty in the country which you have your habitual
In the United Kingdom:
• For NZXT products sold to customers in the UK, during the
expected lifespan of your product your legal rights entitle you to the
following:
>Up to 30 days: if your goods are faulty, then you can get an immediate
refund.
>Up to six months: if your goods can't be repaired or replaced, then you're
entitled to a full refund, in most cases.
>Up to six years: if your goods do not last a reasonable length of time you
may be entitled to some money back.
residence where you may have additional rights. These rights may
vary.
For original consumers who are covered by consumer protection laws
or regulations in their country, state, or province of purchase or, if
different, their country, state, or province of residence, the benefits
conferred by this warranty are in addition to all rights and remedies
conveyed by such consumer protection laws and regulations. To the
extent that liability under such consumer laws can be limited, NZXT’s
liability is limited, and its sole option, to repair or replacement, either
• If the person seeking to rely on the guarantee is not the original
consumer, the NZXT Warranty will cover the product in relation
to that person provided that they are able to provide proof of the
transfer of the benefit of the guarantee from the original consumer.
• The implied warranties under the Consumer Rights Act 2015 says
that your goods must be as described, fit for all purposes for which
such goods are usually supplied, and of satisfactory quality.
In the EU:
new or refurbished, with a similar function that is equal or greater in
value depending on supply.
• If you are a consumer and have your habitual residence in the EU,
you additionally enjoy the protection aorded to you by provisions
that cannot be derogated from by agreement by virtue of the law
where you have your habitual residence.
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IX. WARRANTY SERVICE FROM RESELLERS
In the event that a warranty service is sought, you must provide
proof of purchase (store receipt or invoice) in order to receive the
service and if deemed necessary, repair or replacement product.
In North America:
Within the first 60 days after purchase, please return your product
(or for power supplies installed within our enclosures, just the failed
power supply) to your dealer or reseller for a replacement. If the
product is still within warranty and you can no longer return it to
In Australasia:
Within the first two years after purchase, please return your product
(or for power supplies installed within our enclosures, just the failed
power supply) to your dealer or reseller for a replacement. If the
product is still within warranty and you can no longer return it to
your dealer, please contact NZXT Customer Support (see above) for
assistance and instructions. NZXT will not accept returns without
prior approval.
The cost of shipping will be borne at the first instance by you;
your dealer, please contact NZXT Customer Support (see above) for
assistance and instructions. NZXT will not accept returns without
prior approval and an RMA number.
In Europe:
Within the first year after purchase, please return your product (or
for power supplies installed within our enclosures, just the failed
power supply) to your dealer or reseller for a replacement. If the
product is still within warranty and you can no longer return it to
however, if the purchased item is defective, NZXT will reimburse
reasonable postage or transportation of costs.
Outside North America, Europe, and Australasia:
If your product needs to be returned within the warranty period,
please contact the retailer or distributor from whom you purchased
the product.
your dealer, please contact NZXT Customer Support (see above) for
assistance and instructions. NZXT will not accept returns without
prior approval.
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X. NZXT.COM STORE RETURNS/EXCHANGE POLICY
Eligible products under this NZXT Warranty qualify for a full refund
or exchange only with an authorized RMA number and if the item
is returned to the NZXT.com store inventory within 30 days of
purchase. Returns are not allowed beyond 30 days of the purchase
date. The NZXT.com Store reserves the right to deny any return
or exchange. Refunds will be credited to the original method of
payment. To initiate a return, simply submit a request via NZXT
support site.
> Visit nzxt.com/warranty and support.nzxt.com for information on
warranty coverage and service.
> Visite el sitio Web nzxt.com/warranty y support.nzxt.com para obtener
información sobre la cobertura y el servicio de la garantía.
> Visitez nzxt.com/warranty et support.nzxt.com pour les informations de
la couverture de la garantie et du service.
> Informationen zu Geltungsbereich und Service der Garantie finden Sie
unter support.nzxt.com und nzxt.com/warranty.
> Visitare il sito nzxt.com/warranty e support.nzxt.com per informazioni
sulla copertura e sul servizio della garanzia.
> Visite nzxt.com/warranty e support.nzxt.com para obter informações
sobre a cobertura da garantia e assistência.
> Подробнуюинформациюобусловияхгарантийного обслуживания см. на
If you have any questions or problems with the NZXT product you
purchased, please don’t hesitate to contact us using our support
system. support.nzxt.com
Please include a detailed explanation of your problem and your proof
of purchase. For comments and suggestions, you can e-mail our
design team, designer@nzxt.com. Lastly we would like to thank you
for your support by purchasing this product.
For more information about NZXT, please visit us online. NZXT
Website: NZXT.com
SUPPORT ET SERVICE
Si vous avez des questions ou des problèmes avec le produit
NZXT que vous avez acheté, n’hésitez pas à contacter service@
nzxt.com avec une description détaillée de votre problème
et votre preuve d’achat. Vous pouvez aussi commander des
pièces de remplacement auprès support.nzxt.com. Pour les
commentaires et les suggestions, envoyez un email à notre
équipe de design, designer@nzxt.com. Merci d'avoir acheté ce
produit de NZXT. Pour plus d'informations sur NZXT, visitez
notre site Web. Site Web de NZXT : NZXT.com
SOPORTE Y SERVICIO
Si tiene preguntas o problemas con el producto NZXT que usted
compró, no dude en ponerse en contacto con service@nzxt.com
y suministrar una explicación detallada de su problema así como
su prueba de compra. Puede hacer consultas sobre piezas de
repuesto en support.nzxt.com. Para comentarios y sugerencias,
escriba un mensaje de correo electrónico a nuestro equipo de diseño:
designer@nzxt.com. Gracias por comprar un producto NZXT. Para
más información acerca de NZXT, visítenos en línea. Página web de
NZXT: NZXT.com
KUNDENDIENST UND SERVICE
Falls Fragen oder Probleme bezüglich Ihres NZXT-Produktes
auftreten, wenden Sie sich bitte mit einer detaillierten
Problembeschreibung und Ihrem Kaufbeleg an service@nzxt.
com.
Ersatzteile können Sie unter support.nzxt.com anfragen.
Kommentare und Anregungen senden Sie bitte per designer@
nzxt.com an unser Designteam. Vielen Dank, dass Sie ein NZXTProdukt erworben haben. Weitere Informationen über NZXT
erhalten Sie im Internet. NZXT-Webseite: NZXT.com
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ASSISTENZA E SERVIZIO
In caso di dubbi o problemi con il prodotto NZXT acquistato, non
esitate a contattarci utilizzando il nostro sistema di assistenza.
support.nzxt.com
Includere una spiegazione dettagliata del problema e la prova di
acquisto. Per commenti e suggerimenti, siete pregati di inviare un
messaggio al nostro team di progettisti, all'indirizzo: designer@nzxt.
com. Infine, vogliamo ringraziarvi del vostro supporto con l'acquisto
di questo prodotto. Per altre informazioni su NZXT, visitate il nostro
sito. Sito NZXT: NZXT.com
СЛУЖБА ПОДДЕРЖКИ И ОБСЛУЖИВАНИЯ
В случае возникновения вопросов или неисправностей в приобретенных
вами продуктах NZXT обращайтесь по адресу: service@nzxt.com
с подробным описанием проблемы и подтверждением покупки. О
наличии запчастей можно узнать, обратившись по адресу: support.
nzxt.com. Замечания и пред ложения отправляйте в адрес нашей группы
разработчиков: designer@nzxt.com. Благодарим вас за покупку
продукта NZXT. Более подробная информация о компании NZXT
представлена на наших веб-сайтах. Веб-сайт NZXT: NZXT.com
ASSISTÊNCIA E MANUTENÇÃO
Caso tenha questões ou problemas com o produto NZXT adquirido,
não hesite em contactar-nos através do endereço service@nzxt.com
fornecendo a explicação detalhada do seu problema e a prova de
compra. Poderá solicitar peças de substituição através do endereço
support.nzxt.com. Para comentários e sugestões, contacte a nossa
equipa de design através do endereço de e-mail, designer@nzxt.com.
Obrigado por ter adquirido um produto NZXT. Para mais informações
acerca da NZXT,
visite-nos online. Web site da NZXT: NZXT.com
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지원및서비스
구입한 NZXT 제품과관련하여질문또는문제가있을경우, 당사의지원시스템
(
support.nzxt.com)을사용하여문의하십시오.
문제를 자세히 기술하고 구매 증빙을 제출하십시오. 의견 또는 제안 사항이 잇을
경우 당사 설계 팀에
이 제품을 구입하여 당사를 응원해 주셔서 감사합니다. NZXT에 대해 자세히 알려면
온라인으로 방문하십시오. NZXT 웹사이트: