Novell GROUPWISE MESSENGER Client User Guide
Client User Guide
Novell®
GroupWise® Messenger
novdocx (en) 11 July 2008
AUTHORIZED DOCUMENTATION
2.0
November 17, 2008
www.novell.com
GroupWise Messenger 2.0 Client User Guide
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Contents
About This Guide 7
1 Getting Started 9
1.1 Logging In to GroupWise Messenger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Logging Out of GroupWise Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3 Connecting Messenger to Other Instant Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3.1 Downloading and Installing Pidgin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3.2 Setting Up Pidgin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Working with Conversations 13
2.1 Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2 Using Emoticons in Your Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3 Changing the Font of Text in a Conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.4 Holding a Group Conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5 Adding a Time Stamp to Each Entry in a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.6 Saving a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.7 Opening a Saved Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.8 Printing a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.9 Searching the Archives for Logged Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.10 Sending an E-Mail Message (Windows Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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3 Working with Chat Rooms 19
3.1 Searching for a Chat Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 Joining a Chat Room Without Searching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.3 Creating a Chat Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.4 Modifying Access Rights for a Chat Room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.5 Ignoring a User in a Chat Room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.6 Performing Moderator Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.6.1 Removing a User from the Chat Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.6.2 Changing the Topic of a Chat Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4 Working with Broadcasts 25
4.1 Receiving a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Clearing Broadcasts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3 Sending a Broadcast Message to Selected Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.4 Sending a System Broadcast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5 Working with Contacts 27
5.1 Adding a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.2 Deleting a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.3 Organizing the Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5.4 Importing a Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5.5 Exporting a Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Contents 5
6 Working with Your Personal History 29
6.1 Viewing Your Personal History in a Conversation, Chat Room, or Broadcast Window . . . . . . 29
6.2 Disabling the Personal History in a Conversation, Chat Room, or Broadcast Window . . . . . . 30
6.3 Displaying the History File from a Conversation, Chat Room, or Broadcast Window . . . . . . . 30
6.4 Clearing Your History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7 Working With Statuses 33
7.1 Changing Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
7.2 Creating a Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
8 Customizing GroupWise Messenger 35
8.1 Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
8.2 Specifying When GroupWise Messenger Opens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
8.3 Specifying Whether to Show Contacts at Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4 Specifying How Long to Wait Before You Are Shown as Idle . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.5 Specifying If You're Prompted to Save Conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8.6 Specifying to be Prompted to Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8.7 Specifying to Use Graphical Emoticons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8.8 Specifying to Always Accept Invitations to Conferences Without Prompting . . . . . . . . . . . . . . 39
8.9 Specifying the Interface Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.10 Specifying to Remember Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.11 Specifying the Font of Composed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8.12 Specifying How the Enter Key Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.13 Specifying the Font of Received Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.14 Specifying Offline Options for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.15 Specifying When You Receive Sounds and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8.16 Specifying Who Can See Your Status and Send You Messages . . . . . . . . . . . . . . . . . . . . . . 42
8.17 Changing the Contact List Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
8.18 Changing the History Files Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
8.19 Specifying To Show the History In the Conversation Window . . . . . . . . . . . . . . . . . . . . . . . . . 44
8.20 Specifying the Number of Days to Keep the History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
8.21 Showing Only Online Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
8.22 Turning Off the Sound (Windows and Linux Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
8.23 Using Startup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
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9 Using GroupWise Messenger from Within GroupWise (Windows Only) 49
9.1 Displaying Messenger Presence in GroupWise (Windows Only). . . . . . . . . . . . . . . . . . . . . . . 49
9.2 Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
9.3 Displaying the GroupWise Messenger Contact List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
9.4 Specifying Whether or Not to Start GroupWise Messenger When GroupWise Starts . . . . . . . 50
9.5 Displaying GroupWise Messenger Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
A Documentation Updates 51
A.1 November 17, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
A.2 April 16, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6 GroupWise Messenger 2.0 Client User Guide
About This Guide
This Novell® GroupWise® Messenger 1.0 Client User Guide explains how to use GroupWise
Messenger on Windows*, Linux* or MacIntosh*. The guide is divided into the following sections:
Chapter 1, “Getting Started,” on page 9
Chapter 2, “Working with Conversations,” on page 13
Chapter 3, “Working with Chat Rooms,” on page 19
Chapter 4, “Working with Broadcasts,” on page 25
Chapter 5, “Working with Contacts,” on page 27
Chapter 6, “Working with Your Personal History,” on page 29
Chapter 7, “Working With Statuses,” on page 33
Chapter 8, “Customizing GroupWise Messenger,” on page 35
Chapter 9, “Using GroupWise Messenger from Within GroupWise (Windows Only),” on
page 49
novdocx (en) 11 July 2008
Appendix A, “Documentation Updates,” on page 51
Audience
This guide is intended for GroupWise Messenger users.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of the GroupWise Messenger Client User Guide, visit the Novell
GroupWise Messenger 2 documentation Web site (http://www.novell.com/documentation/nm2).
Additional Documentation
For additional GroupWise Messenger documentation, see the following guides at the Novell
GroupWise Messenger 2 documentation Web site (http://www.novell.com/documentation/nm2):
Installation Guide
Administration Guide
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
About This Guide 7
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux or UNIX, should use forward slashes as required by your software.
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8 GroupWise Messenger 2.0 Client User Guide
1
Getting Started
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1
Novell® GroupWise® Messenger is a corporate instant messaging product that uses Novell
eDirectory
You can create a Contact List, send instant messages, create an archive of messages, allow and block
others from seeing your availability, and more.
Figure 1-1 GroupWise Messenger Main Window
TM
as its user database.
GroupWise Messenger options are available only if GroupWise Messenger is installed and running.
This section contains the following topics:
Section 1.1, “Logging In to GroupWise Messenger,” on page 9
Section 1.2, “Logging Out of GroupWise Messenger,” on page 10
Section 1.3, “Connecting Messenger to Other Instant Messaging Systems,” on page 10
1.1 Logging In to GroupWise Messenger
1 Open GroupWise Messenger, using the icon on your desktop.
2 Type your user ID in the User ID field.
3 Type your password in the Password field.
4 Select Remember Password if you want the system to not ask you for your password again.
Getting Started
9
The user ID and password you use to log in to GroupWise Messenger is your directory (Novell
eDirectory) user ID and password, which might not be the same as your GroupWise user ID
and password. Check with your system administrator if you don't know your password.
5 Click Advanced.
6 Type your server name in the Server field.
7 Type your port number in the Port field.
If you are not sure what to type in the Server and Port fields, contact your system administrator.
8 Click OK.
When you log in to GroupWise Messenger, the GroupWise Messenger icon is added to the
system tray for Windows and Linux. For Macintosh, the GroupWise Messenger icon is added to
the dock.
1.2 Logging Out of GroupWise Messenger
1 Click File > Log Out.
Log Out logs you out of GroupWise Messenger but does not close the main window or exit
GroupWise Messenger.
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There are two other options on the main File menu: Close this Window closes the GroupWise
Messenger window but leaves the icon in the system tray for Windows and Linux, and leaves the
icon on the dock for Macintosh. Exit logs you out of GroupWise Messenger, closes the
GroupWise Messenger window, and removes the icon from the system tray for Windows and Linux,
and from the dock on Macintosh.
If at any time your network or GroupWise Messenger connection is interrupted, you are logged out
of GroupWise Messenger, but as soon as your connection is restored, you are logged back in. If you
are in the middle of a conversation when this happens, the conversation can continue as soon as the
connection is restored.
1.3 Connecting Messenger to Other Instant Messaging Systems
Pidgin* is an open source project that enables you to connect various instant messaging networks,
including GroupWise Messenger. When you use Pidgin with GroupWise Messenger, you are not
limited to instant messaging colleagues and friends who are on your same GroupWise Messenger
network. For example, if you have a friend that uses MSN Messenger*, you can chat with that friend
through your GroupWise Messenger system by using Pidgin.
For more information about Pidgin that isn’t covered in this section, see the Pidgin Web Site (http://
www.pidgin.im/).
Section 1.3.1, “Downloading and Installing Pidgin,” on page 10
Section 1.3.2, “Setting Up Pidgin,” on page 11
1.3.1 Downloading and Installing Pidgin
1 In your internet browser, enter the address to the Pidgin Web Site (http://www.pidgin.im/).
2 Click the Download tab.
10 GroupWise Messenger 2.0 Client User Guide
3 Click the operating system that is installed on your computer.
4 Click the Download icon.
5 Click Save File.
6 Browse to the location in your filesystem where you want to save the file, then click Save.
7 Navigate to the location where you saved the pidgin.exe file, double-click the file, then
click Run.
8 Choose your preferred language, then click OK.
This launches the Pidgin Setup Wizard.
9 At the wizard welcome screen, click Next.
10 Click Next to accept the license agreement.
11 Select the components you want to install, then click Next.
If you are unsure, then do not select anything. This installs only the default options.
Pidgin requires that your computer have a GTK installed. If your computer does not already
have a GTK installed, then the Pidgin Setup Wizard installs one for you.
12 If you need to install the GTK, browse to the location where you want to install it, then click
Next.
13 Browse to the location where you want to install Pidgin, then click Next.
14 When installation is complete, click Next.
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15 Select Run Pidgin, then click Finish.
1.3.2 Setting Up Pidgin
After Pidgin is installed, you need to set it up.
“Setting Up Your GroupWise Account” on page 11
“Setting Up Other Instant Message Systems” on page 12
“Adding Contacts” on page 12
Setting Up Your GroupWise Account
1 In the Welcome to Pidgin page, click Add.
The Add Account page is displayed.
2 In the Protocol field, click the drop-down arrow, then click GroupWise.
3 In the Username field, enter your GroupWise username.
4 In the Password field, enter your GroupWise password.
This must be the same username and password that you use to sign in to GroupWise.
5 Click the Advanced tab.
6 In the Server address and Server port fields, enter the server address and server port that your
GroupWise Messenger system uses.
Getting Started 11
If you know the server address and port number, then enter the information into the appropriate
fields and skip to Step 7. If you don’t know the server address and port number, then complete
the following steps:
6a Launch GroupWise Messenger.
6b On the GroupWise Messenger toolbar, click Help > About GroupWise Messenger.
The server address and server port of the GroupWise Messenger network are listed.
7 Click Save.
8 In the Accounts window, select the GroupWise account.
9 Click Accept to accept the certificate from the GroupWise server.
After you accept the certificate, you are logged in to the GroupWise server through the Pidgin
application, and should now be able to instant message your GroupWise contacts.
In order to instant message users who are using instant messaging clients other than
GroupWise, you need to set up those individual clients in Pidgin. To accomplish this, see
“Setting Up Other Instant Message Systems” on page 12.
Setting Up Other Instant Message Systems
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1 In the Accounts page, click Add.
2 In the Protocol field, click the drop-down arrow, then click the instant messaging service that
you want to communicate with. For example, if you want to instant message a user who has a
Yahoo* account, click Yahoo.
You must have an active account with the messenger service that you want to communicate
with. For example, if you want to add Yahoo to your list of accounts, then you must have an
account with Yahoo.
3 In the Username field, enter the username that you have already established with the messenger
service.
4 In the Password field, enter the password that is associated with your username.
5 Click Save.
Adding Contacts
1 From the Buddy List toolbar, click Buddies > Add Buddy.
2 From the drop-down list, select the messenger service where the contact you want to add is
registered.
3 In the Buddy’s username field, enter the contact’s username that is associated with the network
where they are registered.
For example, if you want to add a contact who has an account with Yahoo, and the contact’s
email address is Jim75@yahoo.com, then in the Buddy’s username field, enter Jim75.
4 (Optional) In the Alias field, enter a name for the contact.
5 In the Add buddy to group field, click the drop-down list and click the category where you want
to add your contact.
This feature helps you keep your contacts organized.
6 Click Add.
12 GroupWise Messenger 2.0 Client User Guide
2
Working with Conversations
This section contains the following topics:
Section 2.1, “Sending an Instant Message,” on page 13
Section 2.2, “Using Emoticons in Your Message,” on page 14
Section 2.3, “Changing the Font of Text in a Conversation,” on page 14
Section 2.4, “Holding a Group Conversation,” on page 15
Section 2.5, “Adding a Time Stamp to Each Entry in a Conversation,” on page 15
Section 2.6, “Saving a Conversation,” on page 16
Section 2.7, “Opening a Saved Conversation,” on page 16
Section 2.8, “Printing a Conversation,” on page 16
Section 2.9, “Searching the Archives for Logged Conversations,” on page 16
Section 2.10, “Sending an E-Mail Message (Windows Only),” on page 17
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2
2.1 Sending an Instant Message
1 Double-click a contact, then follow Step 3.
or
If you want to send a message to someone who is not in your Contact List, click Send a
message, then follow Step 2.
2 Click Find User, select Use this User ID, type the user ID of the person, then click Finish.
or
Click Find User, select Search for a user, type all or part of the name you are looking for, then
click Next. Select the user you want from the Search Results list, click Add if you want to add
the user to your contact list, then click Finish.
or
Working with Conversations
13
Click Find User, click Advanced, click begins with, contains, or equals from the drop-down list
next to a field, type the information you are looking for in the field, then click Next. Select the
user you want from the Search Results list, click Add if you want to add the user to your contact
list, then click Finish.
3 Type your message.
4 Click or press Enter.
2.2 Using Emoticons in Your Message
1 In an open conversation, click , then click the image that conveys your feelings.
or
Type any of the following keystrokes to represent an emoticon:
Keystrokes Emoticon Meaning
:) or :-) Smile
:( or :-( Frown
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;) or ;-) Wink
:O or :-O Surprised
:@ or :-@ Angry
:/ or :-/ Undecided
:D or :-D Big Smile
:’( or :’-( Crying
O:) or O:-) Innocent
:[ or :-[ Embarrassed
:X or :-X Lips Are Sealed
:! or :-! Foot in Mouth
When you use the keystrokes rather than selecting the image, the emoticon image appears when
you press Enter to send your message. To remind yourself of the keystrokes when typing a
message, click Edit > Emoticons.
If you do not want the keystrokes to be converted into images, click Too ls > Options, then
deselect Use graphical emoticons. This setting prevents the typed character sequences from
being converted into images.
2.3 Changing the Font of Text in a Conversation
1 In an open conversation, select the text you want to change.
2 Click Edit > Font.
3 Make selections, then click OK.
You can also select text and make selections from the header over the text you are typing.
14 GroupWise Messenger 2.0 Client User Guide
Figure 2-1 Font Header
To specify default fonts, see Section 8.11, “Specifying the Font of Composed Messages,” on
page 40 and Section 8.13, “Specifying the Font of Received Messages,” on page 41.
2.4 Holding a Group Conversation
You can hold instant messaging conversations with more than one user. Start a conversation with
one user, then invite additional users to join.
1 Double-click a user in your Contact List.
or
Click Send a message, then find a user by following Step 2 on page 13.
2 Click the Expand arrow next to the user’s name with whom you are having a conversation.
3 Click Invite others to join the conversation.
4 Click a user (or Ctrl+click multiple users) in your Contact List, then click OK.
or
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Click Find User to search for users who are not in your Contact List. Follow Step 2 on page 13.
You can also Ctrl+click multiple users in your Contact List and press Enter to begin a group
conversation.
Each user who is invited to the conversation receives this message box:
Figure 2-2 Invitation To Conversation Message Box
If you cannot see the list of participants in this conversation, click to open the Control Panel.
After a user accepts the invitation to join the conversation, he or she can send messages to the other
participants. A user cannot see any messages that were sent before he or she joined the conversation,
or after he or she leaves the conversation.
2.5 Adding a Time Stamp to Each Entry in a Conversation
1 In an open conversation, click Vie w, then click Show Timestamp.
Working with Conversations 15
2.6 Saving a Conversation
1 In an open conversation, click File.
2 Click Save Conversation As, browse to a location, then specify a filename.
or
Click Save Conversation if you have already saved the conversation at least once.
or
Click Save Conversation to iFolder if you have Novell iFolder
3 Specify the location to save the conversation.
4 Click Save.
The conversation is saved with a .txt file extension.
You are also prompted to save a conversation whenever you close the conversation. To change this
setting, see Section 8.5, “Specifying If You're Prompted to Save Conversations,” on page 38.
®
installed (Windows only).
2.7 Opening a Saved Conversation
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1 In a Conversation window, click File > Open Saved Conversation.
2 Browse to the location of the conversation, then click OK.
If you want to search for a conversation that has been archived, your system administrator needs to
grant you access rights. For more information, see Section 2.9, “Searching the Archives for Logged
Conversations,” on page 16.
2.8 Printing a Conversation
1 In an open conversation, click File > Print Conversation.
or
In Macintosh and Linux, click File > Print.
2 Click Print again.
2.9 Searching the Archives for Logged Conversations
The system administrator can specify that all conversations be logged in a system archive. If you are
given access rights, you can search the archive for logged conversations. The Search Archive menu
item only appears if you have been granted access to search the archive.
1 Click File > Search Archive.
16 GroupWise Messenger 2.0 Client User Guide
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