Novatel MERLIN EX720 User Manual
Sprint Mobile Broadband
Express Card
by Novatel Wireless
Merlin™ EX720
www.sprint.com
© 2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT, the “Going Forward” logo, and other
trademarks are trademarks of Sprint Nextel.
Part No: 90024943 Rev. 1.0
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Sprint Mobile Broadband Express Card Basics 1
1A. Introducing the Sprint Mobile Broadband Express Card 3
Your Sprint Mobile Broadband Express Card . . . . . . . . . . . . . . . . . .4
Express Card Broadband Wireless Modem . . . . . . . . . . . . . . . . . . . .5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1B. Getting Started With Your Sprint Mobile Broadband
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Sprint Mobile Broadband Express Card Software . . . . . . . . 10
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . 11
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section 2: Installing the Sprint Mobile Broadband
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2A. Installing the Sprint Mobile Broadband Express Card 15
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the Sprint Connection Manager Software . . . . . . . . . 18
Inserting and Removing the Sprint Mobile Broadband
Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Activating Your Sprint Mobile Broadband Express Card . . . . . . 24
2B. Sprint Connection Manager Software . . . . . . . . . . . . . 27
The Sprint Connection Manager Software . . . . . . . . . . . . . . . . . . 28
The Sprint Connection Manager Software Window . . . . . . . . . 30
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 39
Sprint Connection Manager Software Menu Options
and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Reinstalling the Sprint Mobile Broadband Express Card Driver 70
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 81
3A. Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Section 4: Technical Specifications and Regulatory
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 89
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 95
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Section 5: Safety and Terms & Conditions . . . . . . . . . . 99
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . .105
Subscriber Agreement
General Terms and Conditions of Service . . . . . . . . . . . . . . . . . . 106
Novatel Wireless Limited Warranty and Liability . . . . . . . . . . . 126
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Welcome to Sprint
We are committed to bringing you the best wireless technology
available, and we built our network right from the start, so no
matter where you are on the Sprint National Network, all your
services will work the same.
When it comes to mobile connectivity, the Sprint Mobile
Broadband Express Card offers more freedom than ever before. No
wires, no cables, just access to your data when you need it. The
power of the Internet and company data is truly at your fingertips.
This guide will familiarize you with our technology and with your
new Sprint Mobile Broadband Express Card and Sprint Connection
Manager
SM
software through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.
i
Introduction
This User Guide introduces you to Sprint service and all the
features of your new Sprint Mobile Broadband Express Card.
The guide is divided into five sections:
Section 1: Sprint Mobile Broadband Express Card Basics
Section 2: Installing the Sprint Mobile Broadband Express Card
Section 3: Sprint Power Vision
Section 4: Technical Specifications and Regulatory Information
Section 5: Safety and Terms & Conditions
SM
Throughout this guide, you’ll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your card and wireless network service. The Table of Contents
and Index will also help you quickly locate specific information.
You’ll get the most out of your new Sprint Mobile Broadband
Express Card if you read each section. However, if you’d like to
get right to a specific feature, you can go directly to that page.
Follow the instructions in that section and you’ll be ready to
use your card in no time.
Note:
You can print out this guide to keep on hand or view it
online. If you’re viewing it online, simply click a topic in
the Table of Contents or on any page reference within a
section to go directly to that topic.
ii
Section 1
Sprint Mobile Broadband
Express Card Basics
2
Introducing the Sprint Mobile
Broadband Express Card
In This Section
Your Sprint Mobile Broadband Express Card
CDMA Networks
Express Card Broadband Wireless Modem
Section 1A
Package Contents
About This Guide
This section introduces the basic features and functions of your
Sprint Mobile Broadband Express Card, the materials included with
your card, and an overview of the sections in this User Guide.
Section 1A: Introducing the Sprint Mobile Broadband Express Card 3
Your Sprint Mobile Broadband
Express Card
Your Sprint Mobile Broadband Express Card connects to an
Express Card slot and functions as a wireless network EVDO
device. This card allows you to:
Access your company network.
Send and receive email.
Access the Internet.
Access real-time visual maps, get driving directions,
perform local business searches, and find nearby ATMs,
gas stations, and restaurants even when you are
uncertain of area ZIP codes.
CDMA Networks
The Sprint Mobile Broadband Express Card operates over a
type of wireless network called CDMA (Code Division Multiple
Access). This network technology has many features beyond
providing a wireless link, such as Web Messaging, which
allows you to receive short messages using the Sprint Mobile
Broadband Express Card. To use the Sprint Mobile Broadband
Express Card, you need an account that gives you access to a
CDMA network.
Every CDMA network operates on one of three radio
frequency bands. Your Sprint Mobile Broadband Express Card
takes advantage of the latest high-speed CDMA 1xEV-DO
Revision A network and operates on the 1900 MHz band.
The Sprint Mobile Broadband Express Card uses CDMA
1xEV-DO Rev A technology and is backwardly compatible
with currently deployed EV-DO Rev 0 and 1xRTT, enabling
real-time high-speed wireless access to email, the Internet,
or your company network. Download complex files and large
4 Section 1A:
Introducing the Sprint Mobile Broadband Express Card
email attachments easily and access online information when
and where you need it most. The card runs on most current
Windows-compatible laptop or desktop computers that have an
Express Card slot,
and it provides
data transmission of up to 2.4
megabits per second (Mbps) (average speed of 300-800 kbps
before bandwidth optimization).
Tip:
More information about CDMA networks is available on the
CDMA Development Group Web site, www.cdg.org.
Express Card Broadband Wireless Modem
An Express Card (EVDO Wireless Broadband Express Card)
incorporates the latest hot-pluggable PCI Express Card technology
developed by the Personal Computer Memory Card International
Association (PCMCIA). This new design provides a smaller and
faster solution than previous technologies as it supports both PCI
Express and USB 2.0 connectivity through the Express Card slot or
card bay increasing bandwidth dramatically. The newer Express
Card standard also uses lower voltages and thus less power than
the previous PC Card standards, while delivering the most
advanced multimedia streaming services at faster speeds.
During Sprint connections, the Sprint Mobile Broadband Express
Card is a true modem, functioning just like the modems familiar to
most business computer users. It has an advanced dual band
diversity antenna system design that incorporates an external flip
antenna, maximizing data speed performance, and allows for
stronger network signal reception. Once installed and configured
for NDIS mode, the card connects instantly to the CDMA network
with just a few mouse clicks. To surf the Web, you simply insert the
card into an Express Card slot, click a few buttons, and launch your
Internet browser. To access your company network, you may need
Section 1A: Introducing the Sprint Mobile Broadband Express Card 5
to launch an extranet client after you connect to the CDMA
network.
Tip:
To optimize your settings for faster speeds and data
conservation when accessing your company network,
work in “Offline”mode and synchronize periodically to
send and receive company email. Do not use the Preview
Pane, and save or drag and drop attachments to a
desktop folder before opening them (rather than
double-clicking them in the email). For more detailed
information, see the Microsoft white paper located at:
www.microsoft.com/office/outlook/evaluation/perform.doc.
Global Positioning System Receiver
The Express Card also has a built-in high sensitivity Global
Positioning System (GPS) receiver. A GPS receiver uses signals
from a constellation of 24 satellites with worldwide coverage
in six orbital planes to pinpoint its exact location.
Access online information when and where you need it most.
Get real-time visual driving directions, perform local business
searches, and access live traffic directly from your GPS-ready
card. Using wireless communication and GPS technology,
your card will retrieve the positions automatically with the
highest sensitivity and accuracy.
GPS satellites circle the earth twice a day in a very precise
orbit and transmit radio signal information to earth. The GPS
receiver then takes this information to calculate your precise
location. A GPS receiver must be locked on to the signal of at
least three orbiting satellites to calculate a 2D position
(latitude and longitude) and track movement. With four or
more satellites in sight, the Express Card’s GPS receiver can
determine your 3D position (latitude, longitude and
elevation) as well as the horizontal 3D estimated position
error (HEPE).
6 Section 1A:
Introducing the Sprint Mobile Broadband Express Card
Package Contents
Your Sprint Mobile Broadband Express Card package contains the
following components:
Sprint Mobile Broadband Express Card by Novatel Wireless
Merlin EX720
A Guide to Using Your Sprint Mobile Broadband
Express Card
Sprint Connection Manager
SM
CD
About This Guide
This User Guide is designed to provide you with all the information
you need to install and use your Sprint Mobile Broadband
Express Card.
Section 1 (which you are reading) gives you an overview of the
Express Card and its basic features.
Section 2 provides detailed, step-by-step instructions for
installing and using the Sprint Mobile Broadband Express Card
and Sprint Connection Manager Software.
Section 3 introduces Sprint Power Vision Services.
Section 4 provides electrical, radio frequency, and other
specifications for the Sprint Mobile Broadband Express Card, as
well as regulatory notices concerning your Sprint Mobile
Broadband Express Card.
Section 5 provides important safety and liability information
and includes the Terms and Conditions of use for the Sprint
Mobile Broadband Express Card.
Section 1A: Introducing the Sprint Mobile Broadband Express Card 7
8
Section 1B
Getting Started With Your Sprint Mobile
Broadband Express Card
In This Section
Getting Started
The Sprint Mobile Broadband Express Card Software
Activating and Using Sprint Service
Care and Maintenance
This section outlines the basics of getting started with your Sprint
Mobile Broadband Express Card, including installing the Sprint
Connection Manager Software and activating your account.
Section 1B: Getting Started 9
Getting Started
Before you can begin using your Sprint Mobile Broadband Express
Card, you must first:
1. Install the Sprint Connection Manager Software,
including the Sprint Mobile Broadband Express Card
driver software.
2. Activate your Sprint account (unless the Express Card
has been preactivated).
3.
Configure the Sprint Mobile Broadband Express Card to use
your account.
The Sprint Mobile Broadband
Express Card Software
The Sprint Mobile Broadband Express Card comes with the
following software:
Sprint Connection Manager Software allows you to manage
the card’s actions and monitor your connections.
The driver software establishes the interface between the
Express Card and your Windows® operating system.
The
Novatel Wireless, Inc. Wireless Connections Network
Adapter (NDIS),
speed broadband wireless connection from the Internet to
your corporate email and network taking advantage of
1xEVDO speeds. This customizable feature enables an
always-on connectivity experience like that of an
Ethernet card.
with which you can expand your high-
The software must be installed before you insert the Sprint
Mobile Broadband Express Card for the first time. Detailed
instructions are provided starting on page 15.
10 Section 1B: Getting Started
Activating and Using Sprint Service
Before using your Sprint Mobile Broadband Express Card, you must
first set up your Sprint wireless network account.
Call Sprint Customer Service
If you will be using your Sprint Mobile Broadband Express Card
primarily for business purposes, call 1-888-788-4727.
If your card is intended primarily for personal use,
call 1-888-715-4588.
You should have the following information available:
Your billing address
Your Social Security number or Tax ID number
Your driver’s license number
Your Sprint Mobile Broadband Express Card’s ESN (electronic
serial number) (The ESN is printed on the card’s label and can
also be displayed during the installation process.)
A pen and paper to write down your account information
During this call, Sprint Customer Service will help you select your
service plan and guide you through the activation process. They
will also provide you with the following important account
information:
Your card’s Activation Code
Your card’s phone number
Your card’s Lock Code
Tip:
You can use the Lock Code feature to prevent others from
using your account should your card be lost or stolen. See
page 64 for instructions on using this feature.
Section 1B: Getting Started 11
Unless your card has been preactivated, the Sprint
Connection Manager Software application will automatically
detect that no account has been configured when you run it
for the first time. The Sprint Activation Wizard will then start
and guide you through the activation and configuration
process.
Care and Maintenance
As with any electronic device, the Sprint Mobile Broadband
Express Card must be handled with care to ensure reliable
operation. Follow these guidelines while using and storing
your card:
Do not apply adhesive labels to the card. They may cause
the card to become jammed inside the card slot.
The card should fit easily into your Express Card slot.
Forcing the card into a slot may damage the connector
pins.
Protect the card from liquids, dust, and excessive heat.
Store the card in a safe place, when not in use.
Never force the card in or out of your computer’s Express
Card slot.
When using a laptop computer, always remove the card
from the Express Card slot to avoid any damage. (See
page 21 for instructions on proper removal.)
12 Section 1B: Getting Started
Section 2
Installing the Sprint Mobile
Broadband Express Card
14
Section 2A
Installing the Sprint Mobile Broadband
Express Card
Getting Started
Installing the Sprint Connection Manager Software
Inserting and Removing the Sprint Mobile Broadband Express Card
Activating Your Sprint Mobile Broadband Express Card
This section guides you through the steps necessary to install your
Sprint Mobile Broadband Express Card and make it operational on
your computer.
Section 2A: Installing the Sprint Mobile Broadband Express Card 15
Getting Started
Before you can use your Sprint Mobile Broadband Express Card,
you must:
1. Install the Sprint Connection Manager Software, located
on the installation CD, onto your computer.
Note:
Before installing your new software, delete or uninstall any
previously existing modem or dialer software from your
system.
Do not insert the card into your computer’s Express Card slot
until you have installed the Sprint Connection Manager
Software onto your computer or until instructed to do so by
the installation CD.
2. Insert the card into your computer’s Express Card slot.
Windows will detect the card and automatically install
the necessary device drivers.
Note:
A driver is software that forms the interface between a device
(such as the Sprint Mobile Broadband Express Card) and the
operating system on your computer.
3. Launch the Sprint Connection Manager Software
application.
4. Activate your Sprint Mobile Broadband Express Card
and Sprint account, unless the card was preactivated. If
your card has not previously been activated, the
Activation Wizard will automatically launch and guide
you through the process.
16 Section 2A: Installing the Sprint Mobile Broadband Express Card
System Requirements
The Sprint Mobile Broadband Express Card is supported on the
following operating systems:
Windows® 2000
Windows® XP
To install and run the Sprint Mobile Broadband Express Card and
accompanying Sprint Connection Manager Software, your system
requires these minimum resources:
CPU Pentium (166 MHz or higher)
Card Slots Express Card 34/54/card bay
(requires card caddy accessory)
Communications
Ports
2 available; one modem and
one serial
Optical Drive CD-ROM
I/O Resources 1 IRQ, 4096 bytes I/O space
Memory 32 MB
Disk Space 14 MB
Other Internet Browser Software
Section 2A: Installing the Sprint Mobile Broadband Express Card 17
Installing the Sprint Connection Manager
Software
Follow the instructions below to install the Sprint Connection
Manager Software from the installation CD. This process requires
you to restart your computer at the end of the installation;
therefore, we recommend that you quit all open applications
before you begin installation. The Sprint Connection Manager
Software automatically determines your computer’s operating
system and installs all appropriate software.
Note:
You may be required to log in with administrative privileges,
depending on your operating system, to install the Sprint
Connection Manager Software.
Installing the Sprint Connection Manager Software and the Sprint
Mobile Broadband Express Card driver:
1. Insert the installation CD into your CD-ROM drive. The
Setup program should start automatically. If it does not,
select Start > Run and enter d:\Autorun.exe, where d is
your CD-ROM drive letter.
2. Select Install Sprint Mobile Broadband (Novatel Wireless).
(The InstallShield® Wizard will start and guide you
through the installation process.)
3. Use the Next and Back buttons to navigate through the
installation wizard, noting the following:
In order to continue with the installation, you must
select “I accept the terms of the License Agreement.”
Select the default option, Sprint Mobile Broadband
Express Card by Novatel Wireless, Inc., if prompted,
and click Next.
Please wait a few minutes while the software
installs.
18 Section 2A: Installing the Sprint Mobile Broadband Express Card
4. Click Restart or Finish to complete installation of the
Sprint Connection Manager. Once the installation procedure
is complete and you have rebooted your computer (either
automatically or manually), launch Sprint Connection
Manager by clicking the Sprint Mobile Broadband (Novatel
Wireless) desktop icon.
5. The Sprint Connection Manager starts and the Insert your
device... dialog appears. (Do not Insert the card until
instructed to do so by Sprint Connection Manager.)
6. Insert the card into your computer’s Express Card slot. (See
page 21 for complete instructions on proper insertion and
removal.)
Note:
Sprint Connection Manager will check to ensure you have the
latest firmware installed. If there is a new firmware release
for the software, the “Firmware Update” pop-up dialog will
appear. See “Firmware Updates” in this section, beginning on
page 20.
7. Please wait a few moments while Windows automatically
installs the necessary drivers for your card. A series of Found
New Hardware messages appears and the Found New
Hardware Wizard starts.
8. If your card has not been activated, the Activation Wizard
automatically starts and guides you through the activation
process. (For account activation information, see Section 1B,
Getting Started With Your Sprint Mobile Broadband Express
Card beginning on page 9.)
Section 2A: Installing the Sprint Mobile Broadband Express Card 19
9. Windows detects the new hardware (Sprint Mobile
Broadband Express Card) and installs the necessary
drivers. The Add New Hardware Wizard or Found New
Hardware Wizard starts, depending on your operating
system. (For additional information about driver
installation, See “Reinstalling the Sprint Mobile
Broadband Express Card Driver” on page 70.)
10. Follow the prompts to allow the wizard to install the
drivers.
11. Click OK when you are notified that the installation is
complete.
On completion of this step, the Sprint Connection Manager
Software and the Sprint Mobile Broadband Express Card driver
are installed and you can proceed to activate your card
(if it
has not already been activated). See “Activating and Using
Sprint Service” on page 24.
Note:
During this time, the Sprint Connection Manager message
area displays “Updating Hardware” and the Go button is
disabled.
Firmware Updates
The first time you attempt to connect your card to your
computer, Sprint Connection Manager will check to ensure
you have the latest firmware installed. If Sprint Connection
Manager detects that your card needs to be updated a
“Firmware Update” pop-up dialog appears.
To up date firmware
1. If you are using a laptop, the AC power adapter must be
plugged into your computer before proceeding.
2. Click OK to launch the firmware update utility and
update the firmware in your Express Card. The software
installation begins. This process takes approximately
20 Section 2A: Installing the Sprint Mobile Broadband Express Card
five minutes. You may stop the installation at any time by
clicking Cancel.
Caution:
Do not remove the card from your computer until the
installation process is complete. Interrupting this process
may cause permanent damage to your card.
3. Once the firmware has been successfully downloaded, a
confirmation screen appears. Click OK to return to the
Sprint Connection Manager main user interface.
4.
When the firmware update is completed, it will reset the card.
Please wait a few minutes to initialize the card from the
network. If the card has not been activated, it will
automatically launch the Sprint Vision Activation Wizard.
Note:
During this time, the Sprint Connection Manager message
area displays “Updating Hardware” and the Go button is
disabled.
Once the card is provisioned successfully, it will start IOTA
(Internet Over-the-Air) Activation to update your user profile from
the network settings. If the card is not provisioned or out of the
Sprint coverage area, the Sprint Vision User Interface will display
“Sprint Vision: Searching for service...”.
Inserting and Removing the Sprint Mobile
Broadband Express Card
Inserting the Sprint Mobile Broadband Express Card
Before you insert the card, you must first install Sprint Connection
Manager (see page 18 in this section). Once you have completed
the software installation procedure, you may insert your card into
your computer’s Express Card slot or card bay.
Section 2A: Installing the Sprint Mobile Broadband Express Card 21
Note:
The card should fit snugly, but you should be able to insert or
remove it easily from your computer’s Express Card slot or
card bay.
A portion of the card (the black section) will remain outside
the Express Card slot or card bay. This section contains the
card’s antenna and the LED (light emitting diode). Because
the card is not entirely contained in your computer’s Express
Card slot, it is important to remove the card when
transporting your notebook or Tablet PC.
When you insert the card, the following should occur:
The card is powered as soon as you insert it into the
computer’s Express Card slot or card bay.
The LED indicator on the card lights up, blinks, and turns
solid green.
If sound effects are enabled, the computer beeps.
The Sprint Connection Manager Software starts (unless
the auto-launch feature has been disabled).
The Sprint Connection Manager Software starts (unless
the auto-launch feature has been disabled).
Note:
The Sprint Mobile Broadband Express Card also contains an
antenna that can be used for better coverage; this is an
integral part of the card. To use this feature, flip open the
card's antenna by gently gripping the top right side of the
external cover with your forefinger.
Turning Off the Sprint Mobile Broadband Express Card
When the card is connected to the computer, it has power
and is trying to communicate with the network. To turn the
card off, Sprint Connection Manager must be closed and the
card must be properly ejected from the Express Card slot.
22 Section 2A: Installing the Sprint Mobile Broadband Express Card
Removing the Sprint Mobile Broadband Express Card
1. Close the Sprint Connection Manager program if it is
running. There are three ways to close the program:
Click the close icon on the interface.
– or –
Right-click the Sprint Connection Manager system tray
icon and select Exit from the menu.
– or –
Click Menu in the upper left-hand corner of the
Sprint Connection Manager window and select Exit.
Section 2A: Installing the Sprint Mobile Broadband Express Card 23
2.
Remove the card from your computer’s Express Card slot
by gripping the card on both sides and pulling straight
out to avoid damaging the modem’s antenna.
Activating Your Sprint Mobile Broadband
Express Card
The final step to making your card operational is configuring
it to use your account.
Tip:
If you purchased a preactivated card, this step is not
necessary. Once the application software and driver are
installed, the card is ready for use.
Otherwise, you must use the Sprint Activation Wizard to
activate and configure your account. Activation involves
phoning Sprint Customer Service, exchanging information
and entering your account information into the appropriate
fields in the wizard.
To activate an account and configure your card:
For an overview of account activation and configuration, see
“Activating and Using Sprint Service” on page 11.
1. Insert the card into your computer. The Activation
Wizard will launch automatically.
2. Click Next to begin the activation process. The wizard
will guide you through the process.
Note:
24 Section 2A: Installing the Sprint Mobile Broadband Express Card
Sprint Connection Manager checks to ensure you have the
latest firmware installed. If there is a new firmware release
for the software, the “Firmware Update” pop-up dialog
appears.
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