CallPilot.
TM
Release 2.0
Voice Mail User Guide
Contents
Welcome to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Working with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
CallPilot keypad commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Using standard commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Logging in to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Recording your name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Recording greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Assigning a custom operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Blocking messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Turning Autologin on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Returning to speech commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Playing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Changing message speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Changing message volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Deleting and restoring messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Calling the sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replying to the sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Replying to the sender and all recipients . . . . . . . . . . . . . . . . . . . . . . . . 13
Forwarding a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Composing a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Addressing a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Addressing by name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Checking and editing your message . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding message options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Adding message attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Express messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Thru-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Distribution lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Remote Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
When you are the caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Your CallPilot numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2
Welcome to CallPilot
CallPilot from Nortel Networks is an advanced business
communications system that offers exceptional flexi b ility for
managing your messaging needs.
You can work with CallPilot from your telephone or your computer.
Here are some of the many CallPilot features you can use by
entering commands on the keypad of your touchtone telephone:
Play your messa ges.
Forward and reply to messages.
Compose, edit, and send messages .
Dial and address by name or by number.
Add message options such as urgent, private, and timed delivery.
Create personalized distribution lists for sending messages.
Receive remote notificat ion of incoming messages.
3
Working with CallPilot
How to use this guide
This guide explains in detail how to work with CallPilot from the keypad of your
touchtone tel ep hon e. If you want to use a feature or service described in this g ui de
but yo u c an not access it, check w it h your administrator.
CallPilot terms
Access numbers
Your administrator gi ves you the access num b ers you need for CallPilot. Keep a h an dy
record of these numbers in Your CallPilot numbers.
Mailbox
Your CallPilot mailbox stores your messages, recorded g re et in gs, distribut io n li sts, and
other personal s et tin gs. You can log in to your mailbox at any time to play your
messages and use all of the available CallPilot features and services. Your
administrator will assign you a mailbox number, which is usually your extension number.
Password
Your personal password pro v id es sec urity for your mailbox an d its contents . Al l o f your
interaction with CallPilot i s confidential; no o ne el s e c an a cc e ss your mailb ox.
Help sources
Voice prompts
On your telephone, CallPilot guides you with voice prompts at each step. The prompts
tell you what to do next, or what options are available, so you don’t have to remember
eve ry step. Y o u ca n i nterrupt a prompt by pressing th e key for the next step.
Context-sensitive help
On your tele phone, yo u c a n press * for Help at any time wh il e you are logge d in to your
mailbox. You will h ea r th e op ti ons t ha t a re avail able fo r your ne xt st e p.
My CallPilot
On your comp uter, web-based My CallPilot pro v ides a U sef ul Information page spe cifi c
to the mailbox options, features, and services that are available to you.
Printed help
In addition to this user guide, a printed Quick Reference Card and a printed Wallet Card
are avai lab le . Keep them near your telephone or tak e them wit h yo u whe n you tra vel.
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CallPilot keypad commands
Login
Message List Commands
1
Skip
Back
4
Previous
Message
7
Message
Commands
*
Help
2
Play
5
Record
8
Mailbox
Commands
0
Attendant/
Thru-Dial
3
Skip
Forward
6
Next
Message
9
Call
Sender
#
Stop
Message Commands Mailbox Commands
1
Reply
4
Reply
All
7
Print
*
Message
Help
Message Options
1
Urgent
On/Off
4
Private
On/Off
7
Add
Attachment
*
Options
Help
2
Play
Envelope
5
Compose
8
0
Message
Options
2
5
Acknowledge On/Off
8
0
3
Forward
6
Delete/
Restore
9
Send
#
Cancel/
Exit
3
Economy
On/Off
6
Timed
Delivery
9
#
Cancel/
Exit
1
Login
4
Password
Change
7
*
Mailbox
Help
2
Greetings
5
CallPilot
Tools
8
0
Mailbox
Options
3
Disconnect
6
Go to a
Message
9
Change
List
#
Cancel/
Exit
Mailbox Options
1
Custom
Operator
4
Autologin
On/Off
7
Block
Messages
*
Options
Help
2
5
8
0
3
Fax
Options
6
9
#
Cancel/
Exit
Greetings
1
External
Greeting
4
7
*
Greeting
Help
2
Internal
Greeting
5
8
0
CallPilot Tools
1
4
Return to
Speech
7
*
Tools
Help
2
Remote
Notification
5
Distribution
Lists
8
0
Fax Options
1
Autoprint
On/Off
4
7
Separator
Page
*
Fax
Help
2
Default
Printer
5
8
0
3
Temporary
Greeting
6
9
Record
Name
#
Cancel/
Exit
3
6
9
#
3
6
9
#
Cancel/
Exit
5
Using standard commands
CallPilot has many standard commands that are common to all features, so you don’t
need a main menu. For example, Play is always 2, Record is always 5, and Help is
alwa ys *. If you learn these standard commands, you can use all CallPilot features
without memorizi ng e v ery step.
Playing and recording
To play your mes s ag es, record me ss ag es, and recor d greetings, us e th es e standard
commands as needed:
1
Skip
Back
4
Previous
Message
2
Play
5
Record
3
Skip
Forward
6
Next
Message
Message commands and mailbox commands
To access more features from your message list, use these two families of commands.
Commands that you use on the current message begin with 7. Commands that you use
to manage your mailbox begin with 8.
7
Message
Commands
8
Mailbox
Commands
Always available
Press * for context sensitive Help prompts at any time. Press # to stop playbac k or
recording, to cancel a menu selection, to end data entry , or to end addressing.
*
Help
#
Stop
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Logging in to your mailbox
T o log in to your CallPilot mailbox, you need the CallPilot multimedia messaging access
number, and your own ma il box number and pass word.
Your administrator gives you these numbers and any other numbers you need for
CallPilot features and services. Keep a handy record of these numbers in Your CallPilot
numbers, page 31.
To log in for the first time
Your administrator wil l give you a temp orary pass word th at you c hange the firs t time y ou
log in.
1 Decide on a new password. See Changing your password, page 8.
2 Follow the login steps below, using your temporary password.
3 When you are ask ed to enter a ne w p ass w ord, follow the prompts. See Changing
your passw o rd, pag e 8.
To log in
Y ou can log in to your mailbox from any touchtone telephone. When logging in from your
own teleph on e, you may be able to press a me s sa ge key i ns tead of dialin g the a cc ess
number.
1 Dial the CallPilot multimedia messaging access number, or press the message
key on your teleph one.
2 Enter your mailbox number, then press #. Or, at your own telep hone , just pres s #.
3 Enter your password, then press #.
You are now in your mailbox and can use all the message list commands.
To log in using Autologin
Autologin i s an op ti on that make s login easier be ca us e you don’t have to e nt er your
mailbox and password. Your administrator can allow secure numbers such as your
office or hom e t el ep hon e for A uto lo gi n. See Turning Autologin on or off, page 10.
T o access your mailbox when Autologin is turned on, dial the CallPilot access number or
press the message key at one of your specified Autologin numbers.
To disconnect
When you have finished your CallPilot session, press 8 3 to disconnect, or ha ng up .
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Changing your password
When you log i n for the first time, y ou mu s t c ha ng e your password from th e o ne you
were first assigned . After that, you ca n change your pass word as oft en as required. Your
administrat or se ts th e mi ni m u m le ngth for a password .
To change your password
1 While logged in to your mailbox, press 8 4.
2 Enter your current password, then press #.
3 You may see dashes instead of numbers if you have a display phone.
4 Enter your new password, then press #.
5 Enter your new password again, then press #.
If your password expires, follow the s te ps for changing a passw o rd.
If you forget your password, your administrator can assign you a temporary password.
Log in with t he te m po ra ry password, then change it im me di ately.
Choosing a secure password
CallPilot prevents you from using some passwords if they are too short or too simple, or
if you have used the s am e on e rec en tly. Also, CallPilot req ui res that you ch an ge your
passwo rd on a regular sch ed ul e s et by yo ur administrat or.
Keep your mailbox secure by choosing pas swords th at are not easil y dis c o vered.
Decide on a system for choosing passwords that is easy for you to remember but hard
for anyone else to guess. For example, you can create a unique and easy-to-remember
passwo rd b y comb inin g lette rs and n umb ers on y ou r teleph on e k e ypad .
8
4
Recording your name
Your personal verification is used in your greetings and addressed messages, and in
express messaging, name dialing, and remote notification announcements.
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To record a personal verification
1 While logged i n to y our mailbo x , press 8 2 f or Greetings, then 9 to record your name.
You hear your current recorded name, if there is one.
2 Press 5 to record. Wait for the tone, then record your name.
3 Press # to end the recording.
To play, delete, or re-record your personal verification
You can play, delete, or re-record your personal ve rificat ion the same w a y as yo ur
greetings . S ee R ec ordi ng g ree ting s , page 9. If you delete your personal verification,
your callers hear just your mailbox number or your name spelled one letter at a time.
To return to your messages
When you have finished recording your personal verification, press 4.
8
9
2
Recording greetings
You can record external, internal, and temporary greetings. Callers from outside your
organization hear your external greeting, callers within your organization hear your
internal greeting. If you don’t record an internal greeting, all callers hear your external
greeting.
You can record a temporary greeting to tell your callers that you are away from the
office. All callers hear your temporary greeting if you record one. Tell your callers the
times or dates of your absence, and when you will retrieve your messages. You can set
up your ma il box to refuse messages while you are away. See Blocking messages,
page 10.
Keep your greetings brief and informative, and speak clearly. Check your greetings by
calling y ou r number from external and in te rnal telephones.
To record your greeting
1 While logged in to your mailbox, press 8 2.
2 Press 1 for external greeting, 2 for internal greeting, or 3 for temporary greeting.
3 Press 5 to record. Wait for the tone, then record your greeting.
4 Press # to end the recording.
To play, delete, or re-record your greeting
While at your greeting, you can play, delete, or re-record it.
To play your greeting, press 2.
To delete your greeting, press 7 6.
To re-record your greeting or add to it, press 5 at the point in the greeting where
you want to start. Record the new greeting, then press #.
To set the expiry date for your temporary greeting
You can set an expiry month, day, and time for your temporary greeting. When the
temporary greeting expires, your callers will hear your external or internal greeting.
1 While at your temporary greeting, press 9 to set the expiry date.
2 Enter the month, day, and time, pressing # after each entry.
For the current month or day, press # only.
For a time setting of 9:00, press 9 0 0 #. For a.m., press 1; for p.m., press 2.
Expiry time will be 9:00 in the time zone at your mailbox location.
For the standard expiry time of one minute after midnight on the date you
specified, press # for time.
For no expiry, press ###.
If you do not set an expiry date, or if you press # for month, day, and time, your
temporary greeting will remain in effect until you delete it.
To return to your messages
When you have fini s he d r ec ord in g your gree tin gs, press 4.
8
2
9
Assigning a custom operator
You can offer your callers t he option of l eaving a mess ag e or speaking to o ne of your
assistants or col leag ues . In y o ur g reeti ng, tell cal lers to pr ess z er o if the y wish to sp eak
to this person in your absence. The custom operator number is the number your callers
reach when they press zero. Ask your admini st r at or if thi s feature i s available to y ou .
8
To review and assign your custom operator number
1 While logged in to your mailbox, press 8 0 for mailbox options, then 1 to review
the custom operator number.
A prompt tel ls you the current custom operator number.
2 Enter the new custom operator number.
0 1
Blocking messages
You can temporarily pre vent your callers from leav ing me ssa ges in yo ur mail box. Y ou
can choose to transfer callers to an operator, or disconnect them. As a courtesy to your
callers while message blocking is turned on, you should record a temporary greeting
that provides details of y our absenc e and tells call ers what to do . Ask your admin istrato r
if message b l ocking is available to yo u.
8
To block your messages and set options
1 Press 8 0 for mailbox options, then 7 for message blocking.
2 Turn message blocking on or off:
To turn message blocking on at all times, press 1.
To turn message blocking off, press 2.
To block your messages only when a temporary greeting is in effect, press 3.
3 To allow callers to speak to the custom operator you assigned, press 1.
Or, to have callers disconnected after your greeting, press 2.
Turning Autologin on or off
Ask your adm in is tr a to r i f Autologin is availa ble to yo u. See To log in using Autologin,
page 7.
1 While logged in to your mailbox, press 8 0 for mailbox options, then 4 for
Autologin.
2 Press 1 to turn Autologin on, or press 2 to turn it off.
8
0
0 4
7
10
Playing your messages
CallPilot lets you know wh en you have new mes s ag es. Your telephone m ay have a
message wa it in g l ig ht, or you may hear a special dial tone when yo u p ick up the
handset.
Your mailbox summary tells you the number of new voice and fax messages in your
message list and if any of them are urgent. The summary also tells you if any recorded
messages are unsent.
Each message header tells you the sender’s name, and the date and time that the
message was received at your mailbox.
To play your messages
When you log i n t o CallPilot, you h ear th e ma il box summary, th en th e h ea de r for your
first new message. (If Autoplay is enabled, your messages play automatically.)
1 While you are in your message list, you can go to any message and play it.
To play the current message, press 2.
To go to the next message, press 6; to go to the previous message, press 4.
To go to a specific message, press 8 6 , ent er the mes s age n umb er, then press #.
To start over at the first message from the end of your message list, press 6.
2 When you have played your mes sa ges, press 8 3 to discon nec t f ro m C all Pilo t, or
hang up. Or, you can remain logged in to use other messaging features.
To review and respond to your messages
While you ar e playing a message, you can use these mes s ag e c ommands:
T o sk ip back fiv e second s in the message , press 1; to sk ip f orw ard fi ve seconds in
the message, press 3.
To pause, press #; to continue, press 2.
To slow down a message, pr ess 2 1; to speed it up, press 2 3. You can increase
the speed three times above normal, and decrease it two times below normal.
T o pla y y our messag es softer , press 2 4; t o p la y your mess ages louder , press 2 6 .
You can increase the volume three times above normal, and decrease it two
times below normal. The next time you log in, message volume will be normal.
Before, during, or after playing a message, you can use these message commands:
To play the message envelope, press 7 2.
To delete the message and move to the next message, press 7 6. To restore the
deleted message (before disconnecting), return to the message and press 7 6.
2
To respond to the message, see Calling the sender, page 15, Replying to the
sender, page 15, Replying to the sender and all recipients, page 15, and
Forwarding a messa ge , page 16.
Press 7 * for Help on message commands.
11
2
1
Changing message speed
You can change the speed of a mess age whi le playing it. For example, if y our ca ller
spoke very fast, you can slo w d own the mess age.
To play a message slower or faster
While you are pl a yi ng a m essag e, pre ss 2 1 to slow it down, or press 2 3 to speed it up .
You can increase the sp eed three times abov e n ormal, and d ecreas e it tw o times b elow
normal.
2
3
2
4
Changing message volume
You can change the volu me of a mes sag e while pl a yi ng it. For examp le , if y ou ar e
playing yo ur mess age s in a nois y en vir onme nt, y ou ca n incr eas e the v ol ume to hear
better . While y ou are logged in to CallPi lot, all y our m essages pl ay a t the v olume y ou se t
unless y ou c han ge t he setting. The n ext time you log in, m es sa ge volume will be
normal.
To play a message softer or louder
While you a re pla ying a m essage, press 2 4 to play it softer, or press 2 6 to play it louder .
You can increase the volume three times above normal, and decrease it two times
below normal.
Deleting and restoring messages
You can delete and restore (undelete) messages before, during, or after playing the
message. Deleted messages are removed from your mailbox at the end of your
CallPilot session. You cannot restore a message after you disconnect.
To delete a message
While at a message, press 7 6 to delete it an d m ove to th e next message.
To restore a message
Before dis c on ne ct in g, ret urn t o t he de le te d m e ss a ge and press 7 6 to restore i t.
Message storage
Your played messages are automatically deleted on a schedule set by your
administrat or. You can review auto-deleted mess ag es a nd re store them. To restore a n
auto-deleted message when prompted, press 7 6. Ask your administrat or if this f eat ure
is available to you.
2
6
7
6
12
Calling the sender
You can place a ca ll to th e s e nd er of a message , if CallPilot c an ad dress the sende r.
To call the sender
1 After listening to a message or while it is playing, press 9 to call the sender.
2 Speak to the sender or leave a message.
3 When you have finished your call, hang up.
You may be able to return to your messages without hanging up and logging in
again.
Replying to the sender
You can record a repl y to th e se nd er of a message, if CallPilot can address the sender.
To record a reply to the sender
1 After listening to a message or while it is playing, press 7 1 to re ply to t he s en der.
Your reply is addressed automatically. You do not have to enter a name or number.
2 Press 5 to record your reply. Wait for the tone, then begin recording.
3 Press # to end recording your reply.
To review your message, see Checking and editing your message, page 19.
To add options, see Adding message options, page 20.
To add attachments, see Adding me ss age attac hm ents, page 21.
4 Press 7 9 to send the message.
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7
1
Replying to the sender and all recipients
You can record a reply to the sen der and al l the reci pients of a messag e, if C allPilot c an
address the numbers.
To record a reply to the sender and all recipients of a message
1 After listening to a message or whi le it i s p laying, press 7 4 to reply to the sender
and all recipients of the message.
Your reply is addressed automatically. You do not hav e to enter names or numbers .
To play the list of recipients to whom your reply will be sent, press 7 2.
2 Press 5 to record your reply. Wait for the tone, then begin recording.
3 Press # to end recording your reply.
To review your message, see Checking and editing your message, page 19.
To add options, see Adding message options, page 20.
4 Press 7 9 to send the message.
13
7
4
Forwarding a message
You can forward a message to another mailbox, to a distribution list, or to a telephone
number. You can also re co rd an introduction to the original mes s ag e . You cannot
forwa rd a mess age ma rke d Priv at e .
T o f orward a message
1 After listening to a message or while it is playing, press 7 3 to forward the
message.
2 Enter the number to which you want to forward the message, then press #.
Repeat this step for each additional number to which you want to forward the
message.
For details on addressing your message, see Addressing a message, page 18,
and Addressing by name, page 19.
If you need to cancel an address, see To cancel an address entry, page 17.
3 When you have finished entering addresses, press # again to end the list.
4 Press 5 if you want to record an introduction. Wait for the tone, then begin
recording.
5 Press # to end recording your introduction.
To review your message, see Checking and editing your message, page 19.
To add options, see Adding message options, page 20.
6 Press 7 9 to send the message.
7
3
14
Composing a message
T o compose a message, you address it first, then record your message and send it. Y ou
can address a mes s ag e to one or more people or distribution list s. Before you send a
message, you can edit it and add message options. You can also attach other
messages, i ncluding faxes, to your new me ss a ge and send them together.
To address, record, and send a message
You address a message to on e o r m o re rec ip ie nt s be fore you s tart record in g. An
address is typically a mailbox number or a distribution list number. Y ou may also be able
to address messages to other numbers. You can also address a message by spelling a
person’s name .
1 While logged in to your mailbox, press 7 5.
2 Enter the first address, then press #.
3 Continue to enter addresses followed by #.
See Addressing a message, page 18, and Addressing by name, page 19.
If you need to cancel an address, see To cancel an address entry below.
4 When you have finished entering addresses, press # again to end the list.
5 Press 5 to record your message. Wait for the tone , t hen start recording.
6 Press # to end the recording.
To review your message, see Checking and editing your message, page 19.
To add options, see Adding message options, page 20.
7 Press 7 9 to send the message.
To cancel an address entry
You can cancel an add re ss you entered while you are a t st e p 2 a bove. Afte r you have
pressed the fi na l # a t the end of the li st , you cannot ca nc e l a n y entries. If you cancel a
distribution li s t n u m be r, the entire distribut io n l is t is d el ete d from your address list.
1 Press 0 # to cancel the last address you entered in the list.
2 Repeat this step for each address you want to cancel, erasing entries one at a
time from the end of the list.
3 Return to step 3 above.
7
5
15
Addressing a message
You can address your messages to local mailboxes and distribution lists. For the
required prefixes, press * for Help when addressing, or ask your administrator. Keep a
record of these prefixes in Your CallPilot numbers, page 31.
When CallPilot prompts you for a mailbox number, enter the appropriate prefix if
required, then the number. When you have entered all the required addresses, return to
step 3 in To address, record, and send a message, page 17.
To address a message to a local mailbox
Enter the mailbox number, then press #.
To address a message to a distribution list
Enter the distribution list number, then press #.
To address a message to a telephone
You can address and send a recorded message to a telephone.
Enter the prefix if required, followed by the recipient’s telephone, then press #.
When you send a message to a person at a telephone number, CallPilot calls the
person’s telephone and states that there is a message from you. The system tells the
recipient which key to press to hear the message, or the message plays
automatically. The recipient can respond by recording a reply.
16
Addressing by name
You can enter an address by spelling a person’s name on your telephone keypad
instead of entering a number. You can use name addressing for addressing a message,
creating a dis tribution list, expre ss m e ss aging, and thru-d ia li ng .
When you have entered all the required addresses, return to step 3 in To address,
record, and send a message, page 17.
To address by name
1 When CallPilot prompts you for a mailbox number, enter the name addressing
prefix.
If you don’t know the prefix, press *.
2 Spell the last name, then the first name.
For Q, press 7; for Z, press 9. For example, to reach Quinn, Bob, dial 78466262.
If you don’t know the complete name, enter the first few letters, then press #.
Select from the list of possible matches for the name.
3 You can stop spelling the name as soon as the system announces a match. You
do not hav e to pre ss #. The message i s autom atically address ed with the mailbo x
number for this name.
4 If the name is part of a list of addresses, continue to enter addresses. When you
are finished, press # to end the list.
Checking and editing your message
After you have recorded your message, you can review it before sending it. To play or
change the message, use any of these standard commands:
To play the message, press 2.
T o sk ip back fiv e second s in the message , press 1; to sk ip f orw ard fi ve seconds in
the message, press 3.
To pause, press #; to continue, press 2.
To play the message envelope, including the list of recipients, press 7 2.
To slow down a message, pr ess 2 1; to speed it up, press 2 3. You can increase
the speed three times above normal, and decrease it two times below normal.
To play the message so fter, press 2 4; to play the me ssage loud er, press 2 6. Y ou
can increase the volume three times above normal, and decrease it two times
below normal. The next time you log in, the message volume will be normal.
To delete the message and move to the next message, press 7 6. To restore the
deleted message (before disconnecting), return to the message and press 7 6.
To re-record the message or add to it, press 5 at th e poi nt i n the message where
you want to start. Record the new message, and end by pressing #.
The new recording erases the old one from the point where y ou start to re-record.
17
Adding message options
When you create a message, you can indicate that you want it handled in a special way.
The message options are Urgent, Economy, Private, Acknowledgment, and Timed
Delivery. A message cannot be tagged both Urgent and Economy. Before sending the
message, you can check the options by pressing 7 2 to play the messag e e nvelope.
To add an Urgent option
When you send a message m arked Urgent, the recipient i s no tified in the ma il box
summary and in the m e ss ag e header that the m es sage is urgent.
Before or after recording a message, press 7 0, then 1 to add the Urgent option.
To cancel an Urgen t option for a message, press 7 0, then 1 again.
To add a Private option
When you send a message marked Private, recipients in your organization cannot
forward it or attach it to another message.
Before or after recording a message, press 7 0, then 4 to add the Private option.
To cancel a Private option for a message, press 7 0, then 4 again.
To request an acknowledgment to your message
When you send a message marked Acknowledgment, CallPilot automatically deposits
a separate acknowledgment message in your mailbox after each recipient has read
your message.
7
0
Before or after recording a message, press 7 0, then 5 for Acknowledgment.
To cancel an Acknowledgment request for a message, press 7 0, then 5 again.
To set a specific time for delivering a message
You can compose a message to be de liv e red t o the rec ipie nts at a fu ture da te and ti me .
1 Before or after recording a message, press 7 0, then 6 for Timed Delivery.
2 Enter the month, day, and time, pressing # after each entry.
For a time setting of 9:00, press 900#. For a.m., press 1; for p.m., press 2.
Delivery will be 9:00 in each recipient’s time zone.
For the current month or day, press # only.
For deliv ery one minute after midnig ht on the date y ou specifi ed, press # fo r time.
To cancel Timed Delivery for a message, press # for month, day, and time.
18
7
Adding message attachments
To add an attachment to a message
You can attach one or more voice messages currently in your mailbox to your message
before sending it. You cannot attach a message marked Private.
1 Before or after recording a message, press 7 0 for Message Options, then 7 for
Add Attachment.
2 Enter the message number of the message that you want to attach to your
unsent message, then press #.
7
0
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Express messaging
Express messaging is a fast way to send a message to another mailbox without logging
in to your o wn mailbo x to compose and se nd t he message. You may also be ab l e to
send a fa x by e xpre ss f ax messag ing. Ask y our administ rator f or th e ex press mess aging
number and if express fax messaging is available.
To send a message without logging in
1 Dial the CallPilot express messaging number.
2 Enter the mailbox number of the person for whom you are leaving the message,
then press #.
To address your message by name, see Addressing by name, page 19.
3 Wait for the tone, then record your message.
To review your message, see Checking and editing your message, page 19.
To add options, see Adding message options, page 20.
To add attachments, see Adding me ss age attac hm ents, page 21.
4 Hang up.
Thru-dialing
While you are using CallPilot, you can make a call without hanging up. Ask your
administrat or if thru-dia l is a v ail ab le to you .
To place a call while logged in
While logged i n to yo ur mail box , press 0, followed immediately by the telephone number
you want to call, then press #. Do not pause for more than two seconds while you are
entering the number.
To place a call while logged in using name dialing
When you e nt er a n am e in s tea d of a number wi th th ru-di al, C a ll Pil ot pl ac es the call as
soon as it finds a match for the name.
1 While logged in to your mailbox, press 0, then enter the name dialing prefix.
If you don’t know the number, press *.
2 Enter the last name, then the first, until your call is placed.
For instructions on entering the name, see Addressing by name, page 19.
To reach your custom operator number while logged in
Your custom operator number is the n umb er your calle rs re ac h whe n t hey press zero.
While logged in to your mailbox, press 0, then wait for the call to be an swered.
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8
Distribution lists
A distribution list saves you time when you send messages to the same group of
addresses. You can create up to 99 per so na l distributio n li st s , a nd record a name to
identify each list. Each personal distribution list can contain up to 200 entries. You can
also use shared distribution lists supplied by your administrator.
To create a personal distribution list
A personal distribution list can contain all of the same types of addresses to which you
can send a composed message, except other personal distribution lists. An entry can
be a mailbox number, shared distribution list number, network mailbox, open network
mailbox, I nternet user , or teleph one num ber . See Addressing a message, page 18. You
can also add a n ent ry by spe llin g a pe rson ’s na me . See Addr es si ng by name, pa ge 19 .
1 While logged in to your mailbox, press 8 5 for CallPilot Tools, then 5 to create
distribution lists.
To play a summary of all your lists, press *.
2 Enter a number from 1 to 99, then press #.
3 Press 9 if you want to record a name to help you identify this list in the future.
At the prompt, press 5, record the list name, then press #.
4 Press 5 to start entering addresses into the list.
5 Enter the first address, then press # in the same way you address a message.
6 Continue to enter addresses, pressing # after each one.
To cancel the last number you entere d in the list, pr ess 0 #.
7 When the list is complete, press #.
8 When you are finished, pre s s 4 to return to your messages.
To play, edit, or delete a personal distribution list
After you crea te a personal distribut ion list, y ou can pl ay it to hear al l the address es, add
to it, delete it, and search for addresses in the list.
1 While logged in to your mailbox, press 8 5, then 5.
2 Enter the distribution list number, then press #. If you don’t remember the
number , pres s * to hear a summary of your personal distribution lists.
To play the contents of the list, press 2.
To add addresses to the list, press 5. Enter each address, then press #. When
the list is complete, press #.
To delete the entire list, press 7 6. You can restore the list by pressing 7 6
immediately after deleti ng it.
To search for an address in the list so you can add it or delete it, press 6. Enter
the address, then press #. CallPilot tells you if the address is in the list. If the
address is not in the list, you can add it b y pr es si ng 5. If the address is in the list,
you can delete it by pressing 7 6.
3 When you are finished, pre s s 4 to return to your messages.
5 5
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8
Remote Notification
CallPilot can notify you of new messages at a remote telephone or pager. Instead of
calling in to your mailbox to retrieve your messages, you can specify a number, day , and
time for Remote Notification . You can change these settings e as il y, and turn Remote
Notification on or off as needed. Messages can be voice, fax, or mixed voice and fax.
Ask your administrator if this option is available to you.
CallPilot can also notify you of new messages at a wireless e-mail device using Remote
Text Notification. This feature can only be set up from My CallPilot, not from your
telephone. See the My Ca ll Pi lo t U s er G ui de.
You can have the two ty pes of no tificatio n turned On sim ultaneou sly. For both types , yo u
can set up tw o tim e periods for no ti fi ca tio n, and tell CallPil ot whether you want to be
notified of all messages or urgent messages only
To set up Remote Notification the first time
All you need to do the first time you set up Remo te Not ifi c ati on i s en ter your remote
number and select teleph on e o r p ag er. You can change the message type, no tification
days, and notificatio n tim e s now , or use the stand ard s et tin gs.
1 While logged in to your mailbox, press 8 5 for CallPilot Tools, then 2 for Remote
Notification.
2 Press 5 to set up Remote Notification.
3 At the prompt, enter the number of the telephone or pager at which you want to
receive notification, then press #.
If you enter the wrong number, press #, then press 5 and re-enter t he number.
4 Press 1 if the remote number is a telephone; press 2 if the number is a pager.
To change your Remote Not ifi c ati on s et tings, see the following pages.
To turn Remote Notification on and off
After you hav e se t up Remo te Notifi cati on f or the first time , y ou ca n turn it on or off as
needed, and c ha ng e t he s etu p at any time.
1 While logged in to your mailbox, press 8 5 for CallPilot Tools, then 2 for Remote
Notification.
2 If Remote Notification is off, press 1 to turn it on.
or
If Remote Notification is on, press 2 to turn it off.
To return to your messages
When you have fini s he d w o rking i n R em ot e No ti fic a tio n, press 4.
5 2
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8
5 2
Remote Notification (continued)
Working in Remote Notification setup
There are four main settings in Remote Notification: telephone or pager number,
message notifi ca ti on ty pe, notificat io n d ays, and notification tim es. At each sett ing,
CallPilot tells you t he curre nt setting a nd allo ws y ou t o keep the se tting or cha nge it. F or
detailed explanations o f e ac h s ett ing, see the followin g pa ges.
This is how to go from one setting to the next:
1 While logged in to your mailbox, press 8 5 for CallPilot Tools, then 2 for Remote
Notification.
2 Press 5 to review your current settings.
3 Press 5 again to change the first setting.
4 At each setting, change it if required, or press # to leave a setting without
changing it. Press 3 to go to the next setting, or press 1 to go to the previous
setting.
5 Press 6 to exit Remote Notifica tio n setu p chan ge.
Use the Remote N ot ifi c ati on Pl an ne r b el ow to decide h o w you want to set up you r
notification day and time periods.
Remote Notification Planner
Remote phone/pager number Notification type: Any ❑ Ur gent ❑
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
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8
Remote Notification (continued)
You can set one number at which you will be notified of new messages on all the days
and times you specify. The remote number you specify must be a number allowed by
CallPilot. Ask y o ur ad mini str at or if y o u can u se th is n umb er f o r remo te not if icat ion. Your
administrat or ma y ha v e to conf igure y our mailbo x f o r the pa ger or page r service y ou are
using.
1 In Remote Notification setup change, press 5 when prompted for telephone or
pager number change. You can press # to leave this setting without changing it,
or continue.
2 At the prompt, enter the number of the telephone or pager at which you want to
receive notification, then press #.
If you enter the wrong number, press #, then press 5 and re-enter t he number.
3 Press 1 if the remote number is a telephone, or press 2 if the number is a pager.
4 If you selected pager, specify the pager type:
To select tone only pager, press 1.
To select tone and voice pager, press 2.
To select digital or numeric pager, press 3. You can then enter a call bac k n umber
followed by #, or just press # to use your organization’s sta nda rd cal lba ck
number.
To select a paging service, press 4. At the prompt, enter y o ur Pager Identification
Number (PIN), then press #.
To select an alphanumeric pager, press 5. At the prompt, enter your Pager
Identification Number (PIN), then press #.
5 Press 3 to go to the next setting.
To change your notification message type
You can select one of two notification message types. This message type applies to all
days and times you spec i f y. If you selec t Any, the standard setting , you receive
notification of all new messages. If you select Urgent, you receive notification only about
messages that were marked urgent by the sender. Notification is for voice and fax
messages.
1 In Remote Notification setup change, press 5 when prompted for message type.
You can press # to leave this setting without changing it, or continue.
2 At the prompt, press 1 for Any, or press 2 for Urgent.
3 Press 3 to go to the next setting, or press 1 to go to the previous setting.
To change your notification days
You can set the days of the week on which you want to receive message notification
remotely. The standard setup is M o nd ay to Friday. You select each of the s even days
individually, and you c an o mi t some day s. For example, you can sel ec t Monday,
Wednesd ay, and Friday for remote notification. You can listen to a summary of your
current selections by pressing * for Help.
5 2
24
8
Remote Notification (continued)
To change your notification days (continued)
1 In Remote Notification setup change, press 5 when prompted for notification
days. You can press # to leave this setting without changing it, or continue.
2 Select each notificatio n day by pressing the number correspondi ng to that day of
the week. For example, to select Monday, press 1, to select Sunday, press 7.
Each day is assumed to be off until you select it, regardless of any previous
settings.
To deselect a day, press its number again.
3 When you have finished selecting days, press #.
To change your selections, press 5.
4 Press 3 to go to the next setting, or press 1 to go to the previous setting.
To change your notification times
You can set the tim es of the day at which you want to receive remote notification of
messages. The standard time is all day. You can set two non-overlapping time periods
within a 24-hour day; both periods apply to the one sequence of notification days that
you selected above. Here are some tips for setting times:
Time settings include minutes, and each setting must end with #.
For a time setting of 9:00, press 9 0 0 #. For a.m., press 1; for p.m., press 2.
Time setting is for the time zone at your mailbox location.
Ask your administrator if your mailbox can be set up so that you receive
notification when new messages are waiting at the start of your notification time
period.
You can enter times that span midnight by entering an end time that is earlier
than the start time; the end time is ass umed to be o n the ne xt da y. Select only the
first day as a notification day.
For example, if you select Monday as your only notification day, and you set up
the time period for 11 p.m. to 7 a.m., you will receive notification from 11 p.m.
Monday to 7 a.m. Tuesday.
1 In Remote Notification setup change, press 5 when prompted for notification
times.
2 At the prompt for start time, enter a new time, or press # to keep the current time.
3 At the prompt for end time, enter a new time, or press # to keep the current time.
If a second time p eriod a lrea dy exists, y o u he ar the times currently se t. To delete
the second time period, press 7 6. To change the times, press 5.
If a second time period does not exist and you want to add one, press 5.
4 At the prompt for start time, enter a new time, or press # to keep the current time.
5 At the prompt for end time, enter a new time, or press # to keep the current time.
6 Press 6 to exit Remote Notifica tio n setu p chan ge.
5 2
25
When you are the caller
When you a re c al lin g an other person’s C a ll Pil ot m ai lb ox, you can use many of th e
messaging commands described in this guide. You can also tell callers from outside
your organization how to use these commands. Here are some convenient and timesaving ti ps.
Interrupting greetings
While you ar e l is te ni ng to a person’s g reeting, yo u c a n s t o p the g reeting at any time by
pressing # and then recording your message. This saves time when you call the same
person frequ en tly a nd d on’ t need to hear th e greeting.
If you call a person who has recorded a temporary absence greeting, you hear a
warning when you try to stop th e greeting. This a ll ows you to c on t i n ue l is ten in g if you
want to , or to start recording.
Connecting to the custom operator
While you are listening to a person’s greeting, you can press 0 to transfer to the cu stom
operator number assigned for that mailbox.
Thru-Dialing to another number
You may be able to transfer to another person in the same organization by pressing 0,
followed immediately by the person’s extension number. See Thru-dialing, page 22.
You may be able to use name dialing if you don’t know the extension number. Ask your
administrat or if these options a re available to y ou .
Editing your recorded messages
When you r ec ord a m es sag e to leav e in another person ’s m a il box, you can play i t,
delete it, or re record it just as you do when you co mp os e a message in C a ll Pil ot. Use
the commands d es c rib ed i n Checking and editing your message, page 19.
Adding options to your recorded messages
When you record a message to leave in another person’s mailbox, you can add options
such as Urgent and Private just as you do when you compose a message in CallPilot.
Use the comma nd s de s cribe d in Adding message options, page 20.
To log in after leaving a message
After you have le ft a m e ss ag e in a nother person’s ma il box, you may be able to log in
again to your CallPilot mailbox without hanging up. This is useful if you are using a pay
phone or a credit card. Ask your administrator if this option is available.
To log in after leaving a message in an ot he r person’s mailb ox, press # then 8 1, and
follow the usual steps for logging in.
26
Your CallPilot numbers
Voice Mail access number: 398-8227
Express Messaging number: 398-2662
Name Dialing/Name Addressing prefix: 11
McGill Auto-Attendant number: 4400
27
Document information
CallPilot Multimedia Messaging
User Guide
Copyright © 2002 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks
reserves the right to make changes in design or components as
progress in engineering and manufacturing may warrant.
For soft copy release only
Product release: 2.0
Document issue: Standard 1.0
Date: September 2002
28
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