Nortel Networks Server 600r User Manual

Nortel CallPilot

600r Server Hardware Installation

NN44200-307

Document status: Standard Document version: 01.03 Document date: 14 May 2008

Sourced in Canada The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

Trademarks

*Nortel, the Nortel logo,the Globemark, and Uniﬁed Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Communication Server, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ADOBE is a trademark of Adobe Systems Incorporated.

ATLAS is a trademark of Quantum Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

EUDORA is a trademark of Qualcomm.

eTrust and InoculateIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

LOGITECH is a trademark of Logitech, Inc.

McAfee and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

All other trademarks and registered trademarks are the property of their respective owners.

Information for Japan

Japan Denan statement

The following applies to server models 703t, 1002rp, 1005r and 600r:

Japan VCCI statement

The following applies to server models 703t, 201i, 1002rp, 1005r and 600r:

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action.

Publication History

May 2008

CallPilot 5.0, Standard 01.03 of the CallPilot 600r Server Hardware Installation guide is issued for GA.

May 2007

CallPilot 5.0, Standard 01.02 of the CallPilot 600r Server Hardware Installation guide is issued for GA.

March 2007

CallPilot 5.0, Standard 01.01 of the CallPilot 600r Server Hardware Installation guide is issued for GA.

600r Server Hardware Installation

Nortel CallPilot

NN44200-307 01.03 Standard

5.0 14 May 2008

6 Publication History

600r Server Hardware Installation

Nortel CallPilot

NN44200-307 01.03 Standard

5.0 14 May 2008

Chapter 1 How to get help 9 Chapter 2 600r server description 11

Conventions for Warnings 11 Server features 12 PCI riser assembly 16 Network connectivity 16 Supported peripheral devices 19 Reference documents 20

Chapter 3 Preparing for installation 21

Installation overview 21 Unpacking the 600r server 23 Inspecting the interior of server 24

Chapter 4 Installing the server and peripheral devices 27

Installing the server 27 Connecting peripherals to the server 28 Connecting the server to the ELAN subnet 32 Connecting the server to the Nortel server subnet (optional) 33 Installing the Nortel software feature dongle 34

Chapter 5 Connecting the server to power 39

Safety precautions 39 Locating the power supply modules 39 Connecting the server to power 40

Chapter 6 EMC emission level protection for the 600r server 45 Index 47

600r Server Hardware Installation

Nortel CallPilot

NN44200-307 01.03 Standard

5.0 14 May 2008

8 Contents

600r Server Hardware Installation

Nortel CallPilot

NN44200-307 01.03 Standard

5.0 14 May 2008

Chapter 1 How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More speciﬁcally, the site enables you to:

• download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone

number for your region:

ww.nortel.com/callus

600r Server Hardware Installation

NN44200-307 01.03 Standard

Nortel CallPilot

5.0 14 May 2008

10 Chapter 1 How to get help

Getting help from a specialist by using an Express Routing Code

To access some NortelTechnical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

600r Server Hardware Installation

Nortel CallPilot

NN44200-307 01.03 Standard

5.0 14 May 2008

Chapter 2 600r server description

In this chapter

"Conventions for Warnings" (page 11) "Server features" (page 12) "PCI riser assembly" (page 16) "Network connectivity" (page 16) "Supported peripheral devices" (page 19) "Reference documents" (page 20)

Conventions for Warnings

You can encounter the following types of warnings in this guide. Do not ignore them.

DANGER

Risk of electric shock

Warns you of an immediate electrical hazard, which, if not avoided, results in shock, serious injury, or death.

WARNING

Warns you of a situation in which you can be injured if instructions are not followed exactly as stated.

Nortel CallPilot

600r Server Hardware Installation

NN44200-307 01.03 Standard

5.0 14 May 2008

12 Chapter 2 600r server description

CAUTION

Alerts you to situations where data can be lost or damaged, equipment can be damaged, actions can result in service interruption, and productive time can be lost.

Provides information that is essential to the completion of a task.

Server features

This section provides a general overview of the 600r server. The 600r CallPilot server is a long-life industrial computer server in a

standard rack-mount 1U form factor. The 600r utilizes current Intel P4 hyper-threading technology and proven, reliable SCSI hard-drive technology. Before you install your 600r server, Nortel recommends that you read this guide completely through. Ensure that CallPilot has the latest antivirus software. Do not install third-party antivirus software unless approved by Nortel. For information about the antivirus software packages that are approved by Nortel for CallPilot, see : CallPilot Support for Anti-Virus Applications. Also, ensure your CallPilot application resides behind your network ﬁrewall.

ATTENTION

Product Bulletin P-2007-0101-Global

If you have any questions about installing your 600r, contact a Nortel representative.

Ensure a single-point ground reference is available for all the power outlets serving the CallPilot server and its peripherals. Before the CallPilot server installation, a qualiﬁed electrician must implement the single-point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch.

Server dimensions

Height 1.75 inches (44.4 mm)

Width 17.5 inches (444.3 mm)

Depth (distance from front to back) 20 inches (507.8 mm)

600r Server Hardware Installation

Nortel CallPilot

NN44200-307 01.03 Standard

5.0 14 May 2008

Clearance

Server features 13

•

front: 2 inches (50.8 mm)

• rear: 3.6 inches (92 mm)

•

side: 1 inch (25 mm)

Weight of fully loaded system with:

•

SCSI hard drive

•

MPB96 board

•

DVD/CD/CDRW drive

Environmental speciﬁcations

Environmental condition

Operating temperature

Non-operating (storage) temperature Non-operating humidity Altitude <6000 ft. (1829 m)

approximately 10 kg (23 lbs)

Specification



C to +35C (41Fto95

Maximum rate of change must not exceed 10



-40 95% @ 23-40



C (50F) per hour.

C to +70C (-40F to +158F)



Electrostatic discharge <= 15 kV Acoustic noise < 55 dBA Operating shock No errors with a half sine wave shock

Handling drop 2g 11 mS

Front panel features

The following diagram shows the front view of the server chassis with the bezel cover in place. When the bezel cover is removed, Drive Bay 1 is accessible.

of 2G (with 1 millisecond duration)

18" free-fall when packaged

Nortel CallPilot

600r Server Hardware Installation

NN44200-307 01.03 Standard

5.0 14 May 2008

14 Chapter 2 600r server description

Figure 1 Front panel

The following diagram shows the front panel controls and status LEDs. For more information about the front panel controls and status LEDs, see CallPilot 600r Server Maintenance and Diagnostics (NN44200-703.)

Figure 2 Front panel control switches and status LEDs

Note: The faults described in the following table are hardware faults and are independent of CallPilot application faults.

Table 1 Front panel

Label Description Label Description

A Power button M NMI button (not used) B Reset button L ID button

600r Server Hardware Installation

NN44200-307 01.03 Standard

Nortel CallPilot

5.0 14 May 2008

Server features 15

Label Description Label Description

C Critical fault LED K System ID LED (white) D Major fault LED J NIC activity LED (green) E Minor fault LED I Main power LED (green) F Power LED H not used G Disk 0 Activity/Fault LED (green/amber)

Rear panel controls and features

The following diagram shows the back panel controls and features. On the right is the AC power supply bank. The PCI card bracket is in the middle of the back panel, while the connectors and ports are along the bottom and the left side.

Note: Nortel provides only AC power supply. The server works with a DC-to-AC converter, however, you must ensure converter meets AC requirements as speciﬁed on label of power supply cover. To access the power supply cover, remove server cover. For more information about the server cover, see "To remove the server cover" (page 24).

Figure 3 Rear panel

Table 2 Rear panel

Label Description Label Description

A USB 0, USB 1, USB 2

(labelled 0, 1, 2 on the server)

B PS/2 Mouse H RJ45 NIC 2 Embedded Local Area Network

G Ground studs (used with system with DC input

power supply)

(ELAN) connector for the ELAN subnet (engraved 2 on server)

C SCSI port I RJ45 NIC 1 Customer Local Area Network

(CLAN) connector for Nortel server subnet (engraved 1 on server)

600r Server Hardware Installation

NN44200-307 01.03 Standard

Nortel CallPilot

5.0 14 May 2008

16 Chapter 2 600r server description

Label Description Label Description

D PCI card bracket

(full-height) for MPB96 E Power supply K COM1 DB-9 serial port F AC power input L PS/2 Keyboard connector

J Video connector

PCI riser assembly

The PCI riser assembly holds the MPB96 voice-processing card. The following diagram shows the PCI riser assembly above the server.

Figure 4 PCI riser assembly

Network connectivity

This section describes how the 600r server can be integrated into your network. The 600r can connect to legacy Meridian 1 (M1) and Communication Server 1000 (CS 1000) systems.

To secure the CallPilot server from unauthorized access, ensure that the CallPilot network resides behind your network ﬁrewall.

ATTENTION

Nortel CallPilot

600r Server Hardware Installation

NN44200-307 01.03 Standard

5.0 14 May 2008

+ 36 hidden pages