Nortel Networks Server 1005r User Manual
1005r Server Maintenance and Diagnostics
CallPilot
Release 4.0
Document Number: 555-7101-512
Document Version: Standard 1.10
June 2007
Copyright © 2007 Nortel Networks.
All Rights Reserved.
The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this
document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility
for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot
server and the switch or system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior
to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Standard 1.10
Trademarks
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified
Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,
Supernode, Symposium, Telesis, and Unity are trademarks of Nortel
Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
2 CallPilot
June 2007
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET
EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,
and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape
Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of
Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are
trademarks of US Robotics.
1005r Server Maintenance and Diagnostics 3
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their
respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 703t and 1002rp:
Standard 1.10
Warning
Please be aware of the following while installing the equipment:
x Please use the connecting cables, power cord, and AC adaptors
shipped with the equipment or specified by Nortel to be used with the
equipment. If you use any other equipment, it may cause failures,
malfunctioning or fire.
x
Power cords shipped with this equipment must not be used with any
other equipment. If the above guidelines are not followed, it may lead
to death or severe injury.
㩷
ᧄຠ䉕ో䈮䈗↪㗂䈒䈢䉄䇮એ䈱䈖䈫䈮䈗ᵈᗧ䈒䈣䈘䈇䇯㩷
䃂㩷ធ⛯䉬䊷䊑䊦䇮㔚Ḯ䉮䊷䊄䇮㪘㪚䉝䉻䊒䉺䈭䈬䈱ㇱຠ䈲䇮ᔅ䈝ຠ䈮ห䈘䉏䈩䈍䉍䉁䈜㩷
ઃຠ䉁䈢䈲ᜰቯຠ䉕䈗↪䈒䈣䈘䈇䇯ઃຠ䊶ᜰቯຠએᄖ䈱ㇱຠ䉕䈗↪䈮䈭䉎䈫
㓚䉇േ⦟䇮Ἣἴ䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
䃂㩷ห䈘䉏䈩䈍䉍䉁䈜ઃዻ䈱㔚Ḯ䉮䊷䊄䉕ઁ䈱ᯏེ䈮䈲↪䈚䈭䈇䈪䈒䈣䈘䈇䇯 㩷 㩷 㩷 㩷 㩷 㩷 㩷
⸥ᵈᗧ㗄䉕䉌䈭䈇䈫䇮ᱫ䉇ᄢᕋᚒ䈭䈬り䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
Japan VCCI statement
The following applies to server models 703t, 201i, and 1002rp:
(VCCI)
A
4 CallPilot
June 2007
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information T echnology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective action.
1005r Server Maintenance and Diagnostics 5
Standard 1.10
6 CallPilot
Publication history
June 2007
April 2007
April 2007
January 2007
December 2006
October 2006
CallPilot 4.0, Standard 1.10 of the 1005r Server
Maintenance and Diagnostics guide is issued for
general release.
CallPilot 4.0, Standard 1.09 of the 1005r Server
Maintenance and Diagnostics guide is issued for
general release.
CallPilot 4.0, Standard 1.08 of the 1005r Server
Maintenance and Diagnostics guide is issued for
general release.
CallPilot 4.0, Standard 1.07 of the 1005r Server
Maintenance and Diagnostics guide is issued for
general release.
CallPilot 4.0, Standard 1.06 of the 1005r Server
Maintenance and Diagnostics guide is issued for
general release.
CallPilot 4.0, Standard 1.05 of the 1005r Server
Maintenance and Diagnostics guide is issued for
general release.
1005r Server Maintenance and Diagnostics 7
Publication history Standard 1.10
8 CallPilot
Task List
To run the startup test ..................................................................... 27
To run the POST ............................................................................. 29
To determine why the server fails to boot to Windows.................... 35
To determine why CallPilot fails to come into service ..................... 35
To use the operating system Event Viewer..................................... 43
To run the ipconfig command from Windows .................................. 47
To run the ping command from Windows........................................ 49
To run the tracert command from Windows .................................... 50
To run the arp command from Windows ......................................... 52
To run the nbtstat command from Windows.................................... 54
To run the chkdsk utility from Windows........................................... 57
To investigate using the Alarm Monitor ........................................... 64
To investigate using the Event Browser .......................................... 66
To view the state of a hardware component .................................. 75
To start or stop a component .......................................................... 78
To run a diagnostic test ................................................................... 81
To view the last diagnostics result .................................................. 83
To view or work with multimedia channel states ............................. 85
To view or work with call channel states ......................................... 87
To access the Diagnostics Tool ...................................................... 91
To enable startup diagnostics ......................................................... 91
To disable startup diagnostics ......................................................... 91
To access the PEP Maintenance utility ........................................... 93
To view a list of all installed PEPs................................................... 93
To access the session trace tool ..................................................... 94
To find a session ............................................................................. 95
To access the CallPilot System Monitor.......................................... 97
To remove the front bezel ............................................................. 104
To replace the front bezel.............................................................. 105
To remove the server cover .......................................................... 106
To replace the server cover........................................................... 107
To remove the processor air duct.................................................. 108
To replace the processor air duct.................................................. 109
To hot-swap a power supply ......................................................... 110
To replace a SCSI hard drive ........................................................ 112
To replace the four-fan assembly.................................................. 116
To replace a dual NIC card ........................................................... 119
1005r Server Maintenance and Diagnostics 9
Task List Standard 1.08
To replace the DVD combo drive .................................................. 127
To replace the DIMM cards ........................................................... 130
To replace the software feature key .............................................. 133
To verify the RAID firmware version.............................................. 137
To upgrade or downgrade the RAID firmware............................... 138
To configure an LSI320-1 RAID system........................................ 140
To perform a consistency check.................................................... 143
To split the RAID ........................................................................... 145
To synchronize the RAID after a successful PEP installation ....... 147
To synchronize the RAID after an unsuccessful PEP installation . 147
To replace the RAID card .............................................................. 150
To replace an MPB96 board ......................................................... 162
To add two MPB96 boards ............................................................ 171
To display the Nortel CallPilot Image Menu .................................. 183
To upgrade the BIOS and system board firmware ........................ 184
To view system event logs ............................................................ 189
To save system event logs to a USB media drive ......................... 190
To clear system event logs............................................................ 190
10 CallPilot
Contents
1 How to get Help 15
2 Outlining maintenance and diagnostics activities 17
1005r server features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3 Troubleshooting your CallPilot system 25
Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power-On Self-Test diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Interpreting BIOS error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 36
Interpreting hard drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Performing a hardware shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4 Using Windows online diagnostic tools 41
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
5 Monitoring server hardware 61
ISM overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6 Monitoring multimedia hardware 63
Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
The Maintenance screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
1005r Server Maintenance and Diagnostics 11
Contents Standard 1.10
Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Viewing the last diagnostics result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
7 Using CallPilot system utilities 91
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Session Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
CallPilot System Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
8 Replacing basic chassis components 105
Removing and replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Removing and replacing the server cover. . . . . . . . . . . . . . . . . . . . . . . . . 108
Removing and replacing the processor air duct . . . . . . . . . . . . . . . . . . . . 110
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Replacing the four-fan assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Replacing the dual NIC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing the DVD combo drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Replacing memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Replacing the software feature key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
9 RAID operations 137
Outlining RAID functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Verifying the RAID firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Configuring RAID using LSI320-1 controller and Ctrl+M . . . . . . . . . . . 142
Verifying consistency on the drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
RAID splitting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Replacing the RAID card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
10 Replacing or adding voice processing boards 161
M1/CS1000 switch connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
12 CallPilot
June 2007 Contents
Locating the voice processing boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Replacing an MPB96 board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Upgrading to high capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
11 Maintaining the BIOS and system board firmware 185
Configuring the 1005r BIOS and firmware . . . . . . . . . . . . . . . . . . . . . . . 186
BIOS settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Using system event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Maintaining the onboard video and network cards. . . . . . . . . . . . . . . . . . 196
Index 197
1005r Server Maintenance and Diagnostics 13
Contents Standard 1.10
14 CallPilot
Chapter 1
How to get Help
This chapter explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation for
Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
1005r Server Maintenance and Diagnostics 15
How to get Help Standard 1.10
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
16 CallPilot
Chapter 2
Outlining maintenance and diagnostics activities
In this chapter
1005r server features 18
Maintenance and diagnostics overview 22
1005r Server Maintenance and Diagnostics 17
Outlining maintenance and diagnostics activities Standard 1.10
1005r server features
Note: To comply with the EU (European Union) RoHS directive, some
of the part numbers now contain an E5 or E6 suffix. For example, part
number NTRH2014 is now NTRH2014E6. The part numbers in this
guide do not contain a suffix.
Front control panel and features
The following diagram shows the front view of the 1005r server chassis
with the bezel cover removed. When the bezel cover is on, the DVD
connections, controls, alarm LEDs, and status LEDs are visible. With the
bezel cover removed, both hard drives, the peripheral DVD/CD/CDRW
drive, the antistatic connection, and the front serial port are accessible.
18 CallPilot
June 2007 Outlining maintenance and diagnostics activities
Figure 1: Front panel controls
Label Control or feature Label Control or feature
A Power switch L HDD1 activity
B Reset switch M HDD0 activity
C Critical alarm LED N DVD/CD/CDRW LED and
eject button
D Major alarm LED O Front connection to comm
2 serial port
E Minor alarm LED P USB 2
F Power alarm LED Q Electrostatic discharge
(ESD) connection
G NMI switch (not used) R Hard drive 1 pull handle
1005r Server Maintenance and Diagnostics 19
Outlining maintenance and diagnostics activities Standard 1.10
Label Control or feature Label Control or feature
H ID switch S Hard drive 1 release lever
I ID LED T Hard drive 0 pull handle
J NIC activity LED U Hard drive 0 release lever
K Status LED
Back panel controls and features
The following diagram shows the back panel controls. The features on
the right are the AC power supply banks. The PCI card brackets are in
the middle of the back panel while the connectors and ports are along the
bottom and left side.
Figure 2: Back panel controls and features
Label Control or feature Label Control or feature
A DB15 Telco alarm
H RJ45 NIC 1 connector
connector (not used)
20 CallPilot
June 2007 Outlining maintenance and diagnostics activities
Label Control or feature Label Control or feature
B PCI low-profile card
I RJ45 NIC 2 connector
brackets. Numbered (1, 2, 3)
from top to bottom.
C PCI full-size card brackets.
J Video connector
Numbered (1, 2, 3) from top
to bottom.
DPower supply 1 KUSB 1
EPower supply 2 L USB 0
F PS/2 mouse and keyboard
connectors
G Rear connection to comm 2
M Server management LAN
port
N External SCSI tape drive
serial port
1005r Server Maintenance and Diagnostics 21
Outlining maintenance and diagnostics activities Standard 1.10
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
troubleshooting and diagnostics (identifying the cause of system
problems and resolving them)
performing hardware maintenance
This guide is for administrators, technicians, and engineers responsible
for maintaining a CallPilot server. This guide assumes that you have
basic computing skills and are familiar with the necessary safety
procedures.
If you cannot resolve your system problems with the resources described
in this guide, you can also refer to the Troubleshooting Guide (555-7101-
501).
Note: Nortel continually updates the Troubleshooting Guide. It is
available from the Partner Information Center (PIC) at
www.nortel.com/pic.
For information about restarting, shutting down, and powering up the
CallPilot server, see the Installation and Configuration Task List (555-
7101-210). You can be asked to perform one or more of these tasks while
maintaining your server.
Your CallPilot server comes preinstalled with the Windows operating
system and CallPilot server software. If your CallPilot server no longer
functions because of a software problem, you may need to reinstall the
CallPilot software or rebuild the system.
Note: If you load the firmware on the server, both power supplies and
hard drives must be connected and the hard drives must be online. If a
failure occurs on any of these components it is not reported by the server
LEDs or by ISM.
22 CallPilot
June 2007 Outlining maintenance and diagnostics activities
Replacement parts
Before replacing any parts on your server, refer to the Nortel product
catalog for the part codes.
CAUTION
.
The use of parts that are not supplied by Nortel can cause
serious system problems or void your Nortel warranty.
Preparing for maintenance activities
Before you proceed with hardware maintenance activities, review the
1005r Server Hardware Installation (555-7101-228) guide for the
following information:
required tools and equipment
recommended safety precautions for electrostatic discharge,
handling cards, and handling your server
Risk of system damage
1005r Server Maintenance and Diagnostics 23
Outlining maintenance and diagnostics activities Standard 1.10
Reference documents
CallPilot Customer Documentation Map
Fundamentals
CallPilot Fundamentals Guide (555-7101-010)
Planning and Engineering
Planning and Engineering Guide (555-7101-101)
Network Planning Guide (555-7101-102)
Data Networking for Voice over IP Guide (553-3001-160)
Installation and Configuration
Upgrade and Platform Migration Guide (555-7101-207)
Installation and Configuration Task List Guide (555-7101-210)
Server Installation Guides
201i Server Hardware Installation Guide (555-7101-220)
703t Server Hardware Installation Guide (555-7101-226)
1002rp Server Hardware Installation Guide (555-7101-205)
1005r Server Hardware Installation Guide (555-7101-228)
Configuration and Testing Guides
Meridian 1 and CallPilot Server Configuration Guide (555-7101-222)
T1/SMDI and CallPilot Server Configuration Guide (555-7101-224)
Succession 1000 System and CallPilot Server Configuration Guide (555-7101-510)
Unified Messaging Software Installation
Desktop Messaging and MyCallPilot Installation Guide (555-7101-505)
Administration
Administrator's Guide (555-7101-301)
Software Administration and Maintenance Guide (555-7101-202)
Desktop Messaging and MyCallPilot Administration Guide (555-7101-503)
Meridian Mail to CallPilot Migration Guide (555-7101-801)
Application Builder Guide (555-7101-325)
Reporter Guide (555-7101-310)
Maintenance
Troubleshooting Guide (555-7101-501)
Server Maintenance and Diagnostics
201i Server Maintenance and Diagnostics Guide (555-7101-119)
703t Server Maintenance and Diagnostics Guide (555-7101-227)
1002rp Server Maintenance and Diagnostics Guide (555-7101-206)
1005r Server Maintenance and Diagnostics Guide (555-7101-512)
Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)
End User Information
End User Cards End User Guides
Unified Messaging Quick Reference Card
Unified Messaging Wallet Card
A-Style Command Comparison Card
S-Style Command Comparison Card
Menu Interface Quick Reference Card
Alternate Command Interface Quick Reference Card
Multimedia Messaging User Guide
Speech Activated Messaging User Guide
Desktop Messaging User Guide for Microsoft Outlook
Desktop Messaging User Guide for Lotus Notes
Desktop Messaging User Guide for Novell Groupwise
Desktop Messaging User Guide for Internet Clients
MyCallPilot User Guide
24 CallPilot
Chapter 3
Troubleshooting your CallPilot system
In this chapter
Startup diagnostics overview 26
Basic hardware check 27
Power-On Self-Test diagnostics 30
Interpreting BIOS error messages 32
What to do when the server fails to boot into service 36
Interpreting hard drive LEDs 38
Performing a hardware shutdown 39
1005r Server Maintenance and Diagnostics 25
Troubleshooting your CallPilot system Standard 1.10
Startup diagnostics overview
This section contains procedures for interpreting the startup diagnostics
on the 1005r server.
Types of startup diagnostics
The following types of startup diagnostics are available on the server:
basic hardware check (front panel LEDs)
Power-On Self-Test (POST) diagnostics
SCSI hard drive controller diagnostics or RAID controller
diagnostics
These diagnostics are available at initial system startup or after any
1005r server reset.
26 CallPilot
June 2007 Troubleshooting your CallPilot system
Basic hardware check
This section describes some basic checks that you can do when you start
up the server.
To run the startup test
1 Ensure system is powered down and AC cords are disconnected.
Wait five seconds before turning on the power again.
2 Apply AC power to the server by plugging in the first AC cord and
then the second AC cord. Observe the front panel display.
Figure 3: 1005r front panel.
Result: All the LEDs on the front panel illuminate for a fraction of a
second.
Note: The back panel LEDs on each power supply start blinking
green when the AC power is applied and then turn solid green after
1005r Server Maintenance and Diagnostics 27
Troubleshooting your CallPilot system Standard 1.10
a couple of seconds. When the AC power is removed from one
power supply, it’s LED turns amber. If there is a hardware problem
with the power supply or it is not functioning properly, the power
supply LED is red.
Note: Refer to “Front control panel and features” on page 18 for
details of the front panel.
3 Check that all the alarm LEDs (C to F) are illuminated amber. If not,
refer to the following table for functional descriptions of fault LEDs.
Table 1: Alarm fault LEDs
LED Functional description
CRT A critical system fault is an error or event with a fatal system
impact. The system cannot continue to operate.
MJR A major system fault is an error or event with a discernible
impact on system operation. The system can continue to
operate but with reduced performance or features.
MNR A minor system fault is an error or event with little impact on
system operation. The system continues to operate.
PWR A power supply fault indicates that one of the power supplies
is not providing power. The MJR LED is also lit.
4 Boot the system by pressing the power button on the front of the
CallPilot 1005r server.
5 Observe the following server actions:
The hard drives (R and T) spin up, and the amber hard drive
activity LEDs on the front panel display (HDD0 and HDD1)
extinguish, and then flash with activity.
The DVD combo LED illuminates temporarily as the system
checks the DVD combo drive (N).
6 Check the monitor for any error messages as the server counts
RAM and completes a POST.
28 CallPilot
June 2007 Troubleshooting your CallPilot system
For more information about POST, see “Power-On Self-Test
diagnostics” on page 30.
1005r Server Maintenance and Diagnostics 29
Troubleshooting your CallPilot system Standard 1.10
Power-On Self-Test diagnostics
The Power-On Self-Test (POST) is a system diagnostic program (stored
in the BIOS (Basic Input/Output)) that runs each time the 1005r server
starts. The function of the POST is to test system components and
display status messages.
To run the POST
1 Power up the CallPilot server and monitor.
Result: After a few seconds, the POST begins to run.
After the memory test, various screen prompts and messages
appear. The screen prompts can be accompanied by a single beep.
2 Observe the screen for any error messages and listen for POST
beep codes. When the POST is complete, the server beeps once.
If the server halts before the POST is finished, the server emits a
beep code indicating that a fatal system error requires immediate
attention. For more information, see “Interpreting POST
diagnostics” on page 30.
If the POST can display a message on the monitor, the server emits
two beeps as the message appears.
Record the message that appears on the monitor and the beep
code that you hear. This information is useful if you need assistance
from your technical support representative.
Interpreting POST diagnostics
This section provides an explanation of the POST diagnostic codes.
30 CallPilot
Loading...