Nortel Networks Norstar Voice Mail 4.0 User Manual

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Norstar Voice Mail 4.0 FAX User Guide
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Contents
Norstar Voice Mail FAX User Guide 1 Learning about the Norstar Voice Mail FAX option 1 About the virtual Fax line 2 Your Personal mailbox greeting 2 Recording a Greeting 3 Receiving a Fax message 4
Retrieving Fax messages 5 Transferring a Fax message to your mailbox 6 Setting the Preset fax machine 6 Printing Fax messages 8
Printing all the new or saved Fax messages in your mailbox 8
Printing a Fax message 11 Fax cover sheet 15
Fax forward cover page 15 Sending Fax messages 16
Forwarding a Fax message to another mailbox 17
Forwarding a Fax message to an external number 19 Fax System Group message (Fax Broadcast) 20
About the Fax System Group List 20
Sending a Fax System Group message (Fax Broadcast) 21
P0886631 Issue 1.0 FAX User Guide
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Contents
FAX User Guide P0886631 Issue 1.0
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Norstar Voice Mail FAX User Guide
This guide explains how to use the Norstar Voice Mail FAX option with your personal mailbox. It explains how to receive, print and send fax documents (Fax messages).
All Norstar telephones provide Norstar Voice Mail voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds. If you don’t see an option on your telephone display, wait for the voice prompt to announce the additional options.
To use Norstar Voice Mail FAX features, press the display buttons or the dialpad buttons on your Norstar telephone.
When you see a display button like this:
PLAY
,
or a dialpad button like this:
¤
,
press either one to activate the Norstar Voice Mail feature. This guide shows you both methods.
Note:
This document explains the Norstar Voice Mail features related to the FAX option. If you need instructions about how to use other Norstar Voice Mail Features, refer to your
Guide
or your
Norstar Voice Mail Reference Guide
Norstar Voice Mail User
.

Learning about the Norstar Voice Mail FAX option

The Norstar Voice Mail FAX option allows you to use Fax features with your personal mailbox.
A fax document in a mailbox is called a Fax message. Fax messages can be either voice introduced or non-voice introduced. This means the caller can leave a Fax message in a mailbox with or without an introductory voice message. The Norstar Voice Mail FAX option allows a caller to leave a Fax message in a personal mailbox for a mailbox owner. The mailbox owner can:
• retrieve and print the Fax message on a fax machine
• forward the Fax message to another mailbox.
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Norstar Voice Mail FAX User Guide

About the virtual Fax line

A line can be assigned to a mailbox to act as a virtual fax line. Any Fax messages sent to the virtual fax line bypass the greeting and Automated Attendant. The Fax message is sent immediately to your mailbox. This Fax message is accessed in the same way that you access other Fax messages. For more information about accessing Fax messages, refer to "
Receiving a Fax
message" on page 4.
See your System Coordinator for the telephone number of your virtual fax line. Then you can advise people of your new fax line number.

Your Personal mailbox greeting

In your Personal mailbox greeting, you must inform callers that they can leave Fax messages in your mailbox. Also inform callers that they must be calling from a fax machine telephone to send you a Fax message. The caller must press automatically receives and stores the Fax message in your mailbox. For example:
Hello. You have reached Brian Purdy with Ideal Office Machines. I am in the office today, but I am currently away from the phone. Please leave your name, telephone number and a brief message after the tone.
and START/SEND on the fax machine. Norstar Voice Mail
°
If you want to send me a fax and you are calling from a fax machine telephone, press machine.”
°
and then press the START/SEND button on the fax
For more information about Personal mailbox greetings, refer to the
Norstar Voice Mail User Guide
FAX User Guide P0886631 Issue 1.0
or ask your System Coordinator.
Page 7

Recording a Greeting

To record a Greeting:
Norstar Voice Mail FAX User Guide
3
Pswd: OTHR RETRY
0 new 0 saved PLAY REC
Mailbox admin
PSWD QUIT
Greeting options
CHOOSE CFWD
1. Press
ƒ·°⁄
.
2. Enter your password and press
£
. Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording a greeting from a telephone that has not been assigned to your personal mailbox, press display shows the
Log:
OTHR
prompt. When this prompt appears, enter your mailbox number and password. If you are using a single-line display telephone, press at the
Pswd:
prompt to reach the
prompt.
3. Press
4. Press
5. Press
ADMIN
GREET
REC
or
or
or
°
¤
.
.
.
OK
or
. The
Log:
Greeting:
6. Press
PRIME
or
.
ALT PERS
Note:
Press
to record your Alternate
ALT
Greeting. If you are changing your greeting, your current recorded Primary Greeting begins to play.
Record new?
7. Press
YES
or
.
NO QUIT
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Norstar Voice Mail FAX User Guide
Record greeting: RETRY
8. At the tone, record your greeting and press OK or
£
to end your recording. Do not use the Norstar Handsfree Feature to record a greeting. For best results, speak directly into the telephone handset, clearly and at a pace that is easy to understand.
Note:
Your greeting should tell callers they can leave a Fax message in your mailbox. Refer to "Your Personal
mailbox greeting" on page 2.
Accept greeting? RETRY PLAY
9. Press Press record the greeting. Press
OK RETRY
or
£ to accept the greeting.
or
¤
to erase and re-
PLAY
to play the greeting.
10. Press ® to end this session.

Receiving a Fax message

You can receive two types of Fax messages: non-voice introduced and voice introduced. An introduction is a voice message the caller leaves with the Fax message. In a non-voice introduced Fax message, the caller only leaves the Fax message.
or
It is not possible for a caller to send a Fax message to your personal mailbox by using the autosend feature on their fax machine. If the caller attempts to use autosend, the call will be answered by a person, such as a receptionist or the mailbox owner. A call sent by autosend may also be answered by the Automated Attendant. If the Automated Attendant detects a fax tone, the call is transferred to the designated Fax Answering extension.
Note:
If you answer a call and hear a fax tone, transfer the call to your mailbox by pressing
ƒ·°fl
Then you receive the Fax
.
message in your mailbox.
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Norstar Voice Mail FAX User Guide
When you receive a message in your mailbox, your telephone display shows:
Message for you MSG
This display indicates that you have a new voice message or a Fax message in your mailbox. To check messages you must open your mailbox.
To open your mailbox:
5
Pswd: OTHR RETRY
1 new 1 saved PLAY REC ADMIN
1. Press
2. Enter your mailbox password and press
3. After you open your mailbox, the
ƒ·°⁄
or
OK
£
.
.
telephone display shows you the number of new and saved messages. In this example, there is one new message and one saved message. A voice prompt also plays, indicating the number of new and saved Fax messages.
An average Fax message, consisting of text only, uses 10 seconds of mailbox message time per page. A Fax message that contains graphics can use as much as two minutes of mailbox message time per page. After you have printed or forwarded your Fax messages, delete them from your mailbox.

Retrieving Fax messages

When you retrieve a Fax message, Norstar Voice Mail shows the fax identification number on the display. If the message is a voice introduced Fax message, the Fax identification number plays before the voice message.
To retrieve your Fax messages:
¤
• Press
PLAY
or
to retrieve your new Fax messages.
• Press until you find the saved Fax message you want to print.
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Norstar Voice Mail FAX User Guide

Transferring a Fax message to your mailbox

When a caller is attempting to leave a Fax message in your mailbox and you answer the call, transfer the call to your mailbox. Inform the caller that you are transferring them to your mailbox.
To transfer a fax call to your mailbox:
1. Press
ƒ · °›
. Do not put the call on hold.
The caller hears your mailbox greeting. If you answer your telephone and hear a fax tone, transfer the fax call to your
mailbox. While the call is active:
1. Press
ƒ · °
. Do not put the call on hold.
2. Enter your mailbox number.
The Fax message is left in your mailbox.

Setting the Preset fax machine

Each personal mailbox can have a Preset fax machine assigned for printing Fax messages. When the Preset option is selected, the Fax messages are printed at the same fax machine every time.
To set up the Preset fax machine:
1. Press
ƒ·°⁄
.
Pswd: OTHR RETRY
0 new 0 saved
2. Enter your password and press OK
£
.
3. Press ADMIN
or °.
or
PLAY REC
Mailbox admin
4. Press .
GREET PSWD QUIT
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Norstar Voice Mail FAX User Guide 7
No Preset
Destination:
EXT
Dest ph: RETRY
>>
<x>> ADD
Mailbox admin GREET PSWD QUIT
5. This display appears if there is no preset fax machine. If the fax machine is preset, the display shows: Preset fax. You have the option of changing the preset fax telephone number.
6. Press PHONE or to enter the fax telephone number. Press EXT or ¤ to enter the fax extension number.
7. Enter the fax telephone number and press OK or £ .
8. Press OK
or £ to accept the fax telephone number represented here by the <x>. Press ADD to add special characters to the fax telephone number. For information on adding special characters, refer to the
Norstar Voice Mail User Guide.
9. Press ® to end this session.
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Printing Fax messages

Fax messages left in your mailbox can be printed to any fax machine. You can choose to print all of your Fax messages at once or print them individually.
If you print all of the Fax messages at once, you cannot listen to any voice introductions included with the Fax messages. However, the Fax messages remain as “new” in your mailbox giving you the option of listening to any voice content in the message later.
When you print each Fax message individually, you can listen to the introduction before you print the Fax message.
When you print all the Fax messages at once or individually, use one of the three options available:
• Preset prints the Fax messages on the Preset fax machine you assign.
• Other prints the Fax messages at a fax machine destination you enter.
• Manual requires opening your mailbox from a fax telephone. Locate the Fax message you want to print and follow the voice prompts. You are prompted to press START on the fax machine to receive the Fax message. All the Fax messages are printed on the fax machine you used to access your mailbox.

Printing all the new or saved Fax messages in your mailbox

You can print all the new or saved Fax messages in your mailbox at one time. You have three choices of where to print the faxes: Preset, Other or Manual. Fax messages are preceded by a cover sheet when the Preset or Other option is used. A cover sheet is not added when printing from a mailbox using the Manual feature. Refer to "Fax cover sheet" on page 15.
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Norstar Voice Mail FAX User Guide 9

Printing all of the new or saved Fax messages on the Preset fax machine

To print all of the new or saved Fax messages on the Preset fax machine:
Pswd: OTHR RETRY
1 new 1 saved PLAY REC ADMIN
Print all NEW SAVED
Print msg
OTHR MANU
Printed <x>>>> msgs
1. Press
ƒ·°⁄
.
2. Enter your password and press OK
£
.
3. Press .
4. Press NEW
or to print all the new Fax messages. Press SAVED or ¤to print all the saved Fax messages.
5. Press PRESET
or .
Note: To send the Fax messages to the
Preset fax machine, the Preset fax machine telephone number must be entered. Refer to "Setting the Preset
fax machine" on page 6.
Press ® to end this session.
or
For information about changing the Preset fax machine, refer to "
Setting the Preset fax machine" on page 6. After you end the session,
Norstar Voice Mail prints the Fax messages on the Preset fax machine.
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Printing all of the new or saved Fax messages using the Other option

To print all the new or saved Fax messages using the Other option:
Pswd: OTHR RETRY
1 new 0 saved PLAY REC ADMIN
Print all NEW SAVED
Print msg PRESET MANU
Destination:
EXT
Dest ph: RETRY
>>
<x>> ADD
1. Press
ƒ·°⁄
.
2. Enter your password and press OK
£
.
3. Press to print the new Fax messages.
4. Press NEW
or to print all the new Fax messages. Press SAVED or ¤ to print all the saved Fax messages.
5. Press OTHR
6. Press PHONE
or ¤.
or to enter the fax telephone number. Press EXT or ¤ to enter the fax extension number.
7. Enter the fax telephone number and press OK or £ .
8. Press OK
or £ to accept the fax telephone number represented here by the <x>. Press ADD to add special characters to the fax telephone number. For information on adding special characters, refer to the
Norstar Voice Mail User Guide.
or
Printed <x>>>> msgs
9. Press
® to end this session.
After you end the session, Norstar Voice Mail prints the Fax messages on the assigned fax machine.
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Norstar Voice Mail FAX User Guide 11

Printing all of the new or saved Fax messages using the Manual option

To use the Manual option, you must first open your personal mailbox from a fax machine telephone.
To retrieve and print all your new or saved Fax messages using the Manual option:
1. From the fax machine telephone, call into a line that is answered by the Automated Attendant.
2. Press
•• to access your mailbox while the Automated Attendant
Greeting plays.
3. Enter your mailbox number and password and press £.
4. Press to print your Fax messages.
5. If you have both new and saved Fax messages, you are given the option to print either all your new or all your saved Fax messages. Press to print all your new Fax messages. Press
¤ to print all
your saved Fax messages.
Note: Step 5 is bypassed if you only have new Fax messages or if you
only have saved Fax messages.
6. Press to use the Manual option to print the new Fax messages.
7. Press START/SEND on the fax machine.
8. Replace the fax machine telephone handset.
9. This session will end after all the faxes have been printed on the fax machine you are using.

Printing a Fax message

You can print an individual Fax message from your mailbox. A cover sheet precedes the Fax message. Refer to "Fax cover sheet" on page 15.
You have three choices of where the Fax message is printed: Preset, Other and Manual. For more information about Fax message printing options, refer to "Printing Fax messages" on page 8.
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Printing a Fax message on the Preset fax machine

To print a Fax message on the Preset fax machine:
Pswd: OTHR RETRY
2 new 0 saved
REC ADMIN
<date>>>> Fax:1 <<< STOP >>>>>>>>>>
>>
End of message COPY ERASE NEXT
Print msg
OTHR MANU
1. Press
2. Enter your password and press OK
3. Press PLAY
ƒ·°⁄
£
.
or ¤.
.
or
4. The date that the fax was received and the Fax ID number appears on the display. Press
until you find the
Fax message you want to print.
Note: If the Fax message is preceded by a
voice introduction, wait until the voice introduction is finished playing before printing it.
5. Press
6. Press PRESET
to print the Fax message.
or . The Fax message
is printed on the Preset fax machine.
Printed msg
For information about changing the Preset fax machine, refer to "
7. Press ® to end this session.
Setting the
Preset fax machine" on page 6.
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Norstar Voice Mail FAX User Guide 13
Printing a Fax message using the Other option
To print a Fax message using the Other option:
Pswd: OTHR RETRY
2 new 0 saved
REC ADMIN
<date>>>> Fax:1 <<< STOP >>>>>>>>>>
>>
End of message COPY ERASE NEXT
Print msg PRESET MANU
Destination:
EXT
1. Press
2. Enter your password and press OK
3. Press PLAY
ƒ·°⁄
£
.
or ¤.
.
or
4. The date that the fax was received and the Fax ID number appears on the display. Press until you find the Fax message you want to print.
5. Press
to print the Fax message. If the Fax message is preceded by a voice introduction, wait until the voice introduction is finished playing before pressing .
6. Press OTHR or ¤.
7. Press PHONE
or to enter the fax telephone number. Press EXT or ¤ to enter the fax extension number.
Dest ph: RETRY
>>
<x>> ADD
8. Enter the fax telephone number and press OK or £ .
9. Press OK
or £ to accept the fax telephone number represented here by the <x>. Press ADD
to add special characters to the fax telephone number. For information on adding special characters, refer to the
Norstar Voice Mail User Guide.
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Printed msg
10. Press ® to end this session.
Norstar Voice Mail prints the Fax message on the assigned fax machine.

Printing a Fax message using the Manual option

To print a Fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone.
To print a Fax message using the Manual option:
1. Call into a line from the fax machine telephone that is answered by the Automated Attendant.
2. Press
•• to access your mailbox while the Automated Attendant
Greeting plays.
3. Enter your mailbox number and password and press £.
4. Press ¤ to listen to your new messages.
5. Press
to listen to your saved messages. Press until you find
the Fax message you want to print.
6. Press to print the Fax message.
7. Press to use the Manual option.
8. Press START/SEND on the fax machine.
9. Replace the fax machine telephone handset.
10. This session will end after the Fax message has been printed on the fax machine you are using.
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Norstar Voice Mail FAX User Guide 15

Fax cover sheet

A fax cover sheet is printed with each Fax message you print using the Preset and Other feature. The fax cover sheet contains the following information:
the date and time the fax was printed
the name and telephone number of the mailbox owner
the destination fax number
the Fax ID number (if a single Fax message is printed)
the number of pages to follow
Note: A fax cover sheet is not added when printing a fax from a mailbox
using the Manual feature.

Fax forward cover page

A fax forward cover page is called a Forward Cover Page. The Forward Cover Page contains the same information as a fax cover sheet and also includes:
• the recipient’s name
• the Fax ID number if the fax is forwarded to an external number You may want to send the same Fax message to more than one person, but
not to a Group List. For information refer to "Forwarding a Fax message to
another mailbox" on page 17, or "Forwarding a Fax message to an external number" on page 19.
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Sending Fax messages

A Fax message and a Fax message voice introduction can be sent to any personal mailbox. To send the Fax message you must call the personal mailbox from a fax machine telephone.
To leave a Fax message in a personal mailbox:
1. Place the document that you want to send on the fax machine.
2. From the fax machine telephone dial the Norstar telephone number of the person you want to send a fax to. Wait for the mailbox greeting or have the Norstar Voice Mail operator transfer you to the mailbox to leave a Fax message. If the person you are calling answers their telephone, tell them to transfer you to their mailbox so that you can send a fax.
3. After the mailbox greeting plays, wait for a beep and record an introduction for the Fax message. Do not hang up the telephone.
Note: If you do not want to record a voice introduction, you can press
°
at anytime during the mailbox greeting.
4. Press °
.
5. Press START/SEND on the fax machine.
6. Replace the fax machine telephone handset. This session ends when the transmission is complete.
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Norstar Voice Mail FAX User Guide 17

Forwarding a Fax message to another mailbox

You can forward a received Fax message to another mailbox and add an introductory message as a part of the new message. The message appears as a Fax message in the recipient’s mailbox. If you cannot forward a Fax message, ask your System Coordinator if your mailbox is set up to allow you to forward Fax messages.
You can also forward a received Fax Message to an external number. For information, refer to "Forwarding a Fax message to an external number" on page 19.
When a Fax message is forwarded, a new cover sheet is added to the original Fax message, becoming part of the new message. However, if the Fax message already has a Norstar-generated fax forward cover sheet, it is replaced by a new fax forward cover sheet. For more information, refer to
"Fax forward cover page" on page 15.
To forward a Fax message to another mailbox:
Pswd: OTHR RETRY
2 new 0 saved
REC ADMIN
<date>>>> Fax:1 <<< STOP >>>>>>>>>>
End of message
ERASE NEXT
Copy fax
OTHR
1. Press
2. Enter your password and press OK
3. Press PLAY
ƒ·°⁄
£
.
or ¤.
.
or
4. The date that the fax was received and
>>
the Fax ID number appears on the display. Press until you find the saved Fax message you want to forward.
5. Press COPY
6. Press MBOX
or .
or to forward the Fax
message to another mailbox.
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Record Intro? YES NO
Record message: RETRY PAUSE
Accept rec? RETRY PLAY
Mbox: DIR QUIT
Wayne, Paul OPTS CC
7. Press YES or to record an introduction to the Fax message.
Note: Press NO or ¤ if you do not want
to record an introduction to the forwarded Fax message, and go to step 10.
8. Record the introduction and press OK or £to end the recording.
Note: Press RETRY or to re-record the
introduction, or press PAUSE or ¤ to pause while recording the introduction.
9. Press OK or £ to accept the recording.
10. Enter the mailbox number where you want to forward the Fax message, or press DIR
or £ to use the Company
Directory.
11. Press SEND or £ to forward the message without a delivery option. Paul Wayne is an example of a mailbox owner in this display. Press OPTS or
to assign message Delivery options
Certified, Urgent, Private or Timed Delivery.
Another copy? YES QUIT
12. To send this message to another mailbox owner, press YES or and repeat steps 6 to 11 . Press QUIT or ® to end this session.
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Norstar Voice Mail FAX User Guide 19

Forwarding a Fax message to an external number

You can also forward a received Fax message to an external number. However, no introductory message can be added to the Fax message.
To forward a Fax message to an external number:
Pswd: OTHR RETRY
2 new 0 saved
REC ADMIN
<date>>>> Fax:1 <<< STOP >>>>>>>>>>
End of message
ERASE NEXT
Copy fax MBOX
Name: RETRY BKSP
1. Press
2. Enter your password and press OK
3. Press PLAY
ƒ·°⁄
£
.
or ¤.
.
or
4. The date that the fax was received and
>>
the Fax ID number appears on the display. Press until you find the Fax message you want to forward.
5. Press COPY
6. Press OTHR
or .
or ¤.
7. You are prompted to enter the recipient’s name (maximum eight characters). Using the telephone dialpad, enter the name of the recipient. After each letter, you must press £ to enter the next letter. If there is an error in the name, press RETRY
and re-enter the name. Press OK to accept the name. For more information about using the Norstar dialpad, refer to the Norstar Voice Mail Reference Guide.
Destination:
EXT
8. Press PHONE or to enter the fax telephone number. Press EXT or ¤ to enter the fax extension number.
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20 Norstar Voice Mail FAX User Guide
Dest ph: RETRY
>>
<x>> ADD
9. Enter the fax telephone number and press OK
10. Press OK
or £ .
or £ to accept the fax telephone number represented here by the <x>. Press ADD to add special characters to the fax telephone number. For information on adding special characters, refer to the
Norstar Voice Mail User Guide.
Msg sent
11. Norstar Voice Mail forwards the Fax message.
Another copy? YES QUIT
12. Press YES 11 to send this message to another
or and repeat steps 6 to
external number. Press QUIT or ® to end this session.

Fax System Group message (Fax Broadcast)

A Fax System Group message can be sent whenever you want to notify a special group by way of a fax, of a pending event or company notice that only pertains to that group. All Fax System Group Lists are created by the System Coordinator.

About the Fax System Group List

A Fax System Group List is a collection of fax machines from other locations. When you send a Fax message to a Fax System Group List, each fax machine in the Fax System Group List receives the same Fax message. Ask your System Coordinator to publish a list of fax machines in each Fax System Group List.
If you would like a Fax System Group List for your specific needs, ask your System Coordinator to create one for you. When you give the System Coordinator the information, include:
all the names of the recipients
a list of the fax machine numbers
the Fax System Group List name
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Norstar Voice Mail FAX User Guide 21

Sending a Fax System Group message (Fax Broadcast)

Before you send a Fax System Group message, ensure that your System Coordinator has added the Fax System Group List, and the List contains all the fax machines that are to receive the Fax message.
To send a Fax System Group message from your Norstar telephone:
Pswd: OTHR RETRY
2 new 0 saved
REC ADMIN
<date>>>> Fax:1 <<< STOP >>>>>>>>>>
End of message
ERASE NEXT
Copy fax
OTHR
Record Intro? YES
1. Press
2. Enter your password and press OK
3. Press PLAY
ƒ·°⁄
£
.
or ¤.
.
or
4. The date that the fax was received and
>>
the Fax ID number appears on the display. Press until you find the Fax message you want to forward.
5. Press COPY
6. Press MBOX
or .
or to forward the Fax
message to another mailbox.
7. Press NO
or ¤.
Note: The Fax Group List recipients will not
be able to hear the voice introduction.
Mbox: DIR QUIT
<GList name> OPTS CC
8. Enter the Fax System Group List number.
9. Press SEND
or £ to send the Fax
message. Press OPTS or to assign message Delivery options Certified, Urgent, Private or Timed Delivery. Press CC to send the message to another recipient. Press ® to end this session.
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1-800-4 NORTEL www.nortel.com/norstar
Norstar is a trademark of Northern Telecom. P0886631 Issue 1.0 Printed in Canada
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