Nortel Networks NN49000-315 User Manual

Nortel Mobile Communication 3100

Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide

Release: 3.1 Document Revision: 02.01

www.nortel.com

NN49000-315

Nortel Mobile Communication 3100 Release: 3.1 Publication: NN49000-315 Document release date: 2 October 2009

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

Contents

New in this release 5

Features 5 Other changes 5

Introduction 7 MC 3100 and CS 1000 deployment overview 9

CS 1000 engineering for MC 3100 9

Mobile prefix 15 Data Access Planning 15

Licensing requirements 16 Dialing plans and telephone numbers 17 Service DN 18 Universal Extensions 19

Device Handoff key configuration in PBX telephones 20

CS 1000 Source Based Routing 13 SIP Gateway CLID Parameters configuration 13

CS 1000 data access considerations 16

Caller ID table 19

CallPilot MWI Configuration 23 MC 3100 and CS 1000 integration 25 Prerequisites 27

Establishing the system baseline 27

Checking the CS 1000 release from Element Manager 29 Checking the CS 1000 release from the command line 29

Integration worksheet 30

MCG 3100 configuration 37 CS 1000 configuration 39 CS 1000 licensing 41

Verifying package requirements 41 Verifying PCA requirements 42

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Configuring ISM requirements 43 Printing system license limits 43

NRS configuration 45

Configuring gateway endpoints on the NRS 46 Adding an NRS Routing rule 47 Adding a User Endpoint 49

CS 1000 configuration for client support 53

Configuring features and keys 54 Configuring the Device Handoff key 55 Configuring the TSC steering codes 56 Configuring dial plan parameters 56 Configuring the Digit Manipulation Index 58 Configuring a Route List Index 59 Configuring Call Forward No Answer 59

MCC 3100 configuration 61

Autoconfiguration settings 62

Validate deployment 63

Validating MCG 3100 registration 63 Validating MCC 3100 for BlackBerry communication 64 Validating MC 3100 and CS 1000 deployment 64

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New in this release

The following sections detail what’s new in Nortel Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide

(NN49000-315) for Mobile Communication 3100 (MC 3100) Release 3.1.

•

"Features" (page 5)

•

"Other changes" (page 5)

Features

For information on the features, see Nortel Mobile Communication 3100 Fundamentals (NN42030-109).

Other changes

The following changes were made for MC 3100 Release 3.1:

• updated document to reference the MC 3100 Web User Interface

• ECM is no longer used for MC 3100 administration, so this information

was removed. ECM information related to the CS 1000 is contained in the CS 1000 documentation suite.

•

Renamed the MC 3100 Web Console to Web Administration Console.

MC 3100 Release 3.1 supports Nortel Communication Server 1000 Release 5.5 and Release 6.0.

Revision history

October 2009 Standard 02.01. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1.

June 2009 Standard 01.04. This document is up-issued to add technical information in

Table 3.

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6 New in this release

April 2009 Standard 01.03. This document is up-issued to add a new section called

"CallPilot MWI Configuration" and to delete the following sections:

•

Installing the ECM MCG 3100 software

•

Adding the MCG 3100 as an element from the primary ECM

•

Upgrading to a different network framework

•

Accessing the MC 3100 Web Console from the ECM

January 2009 Standard 01.02. This document is up-issued to add a new section called "SIP

Gateway CLID Parameters configuration".

December 2008

Standard 01.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.0 and Nortel Communication Server 1000 Release 5.5.

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Introduction

This document describes the interworking of the Mobile Communication 3100 (MC 3100) and Communication Server 1000 (CS 1000). The MC 3100 consists of the Mobile Communication Gateway 3100 (MCG 3100), the MC 3100 Web User Interface (MC 3100 Web UI), and the clients: Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile.

For information on the MC 3100 solution, see Nortel Mobile

Communication 3100 Fundamentals (NN42040-109), Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200), and the Nortel Mobile Communication 3100 Technology Transfer (located in the

MC 3100 product area of w In this document, the term Enterprise Communication Server (ECS) refers

to the Nortel Communication Server 1000.

ww.nortel.com).

Navigation

Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide

Attention: This document assumes a detailed knowledge of Communication Server 1000 configuration.

•

"MC 3100 and CS 1000 deployment overview" (page 9)

• "MC 3100 and CS 1000 integration" (page 25)

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8 Introduction

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MC 3100 and CS 1000 deployment overview

This section describes the deployment of the Mobile Communication 3100 (MC 3100) with the Communication Server 1000 (CS 1000).

For information on the planning aspects related to the MC 3100 and CS 1000, see Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200), which covers the following topics:

• Mobile Communication Client 3100 (MCC 3100) deployment

considerations

• Dialing plans and telephone numbers

•

MC 3100 high availability support

•

MC 3100 port tables

• CS 1000 deployment considerations

Navigation

•

"CS 1000 engineering for MC 3100" (page 9)

•

"Data Access Planning" (page 15)

•

"Licensing requirements" (page 16)

•

" Dialing plans and telephone numbers" (page 17)

•

"Service DN" (page 18)

• "CallPilot MWI Configuration" (page 23)

• "Universal Extensions" (page 19)

• "Device Handoff key configuration in PBX telephones" (page 20)

CS 1000 engineering for MC 3100

The MC 3100 Web User Interface, MCC 3100 for BlackBerry, MCC 3100 for Nokia, MCC 3100 for Windows Mobile, and MCG 3100 depend on the following CS 1000 components:

• Call server

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10 MC 3100 and CS 1000 deployment overview

— Each user requires one Universal Extension (UEXT). Each UEXT

supports the SIP interface on the client. Configure the UEXT with the Fixed Mobile Convergence Line (FMCL) subtype.The FMCL subtype requires an Incremental Software Management (ISM) independent of the Mobile Extension (MOBX) subtype.

— SIP Access Port license

•

SIP Gateway, operating on the VxWorks Signaling Server platform

•

SPS, using the NRS-SPS on the Linux-based NRS. — Configure each MCG 3100 as a Dynamic Gateway Endpoint with

an endpoint name. Configure the Dynamic Gateway Endpoint with authentication turned off.

— Each client requires the configuration of an NRS-SPS User

Endpoint (UE). Clients use the UE for user name and password information, not for SIP routing. Therefore, the NRS-SPS must never match a destination number against the client UEs (including the corresponding UEXT Target DN).

The Direct Inward Dial (DID) number for the Dial in Service DN terminates on the MCG 3100.

Configure the CS 1000 with a mobility prefix to support the client. The UEXT target DN uses the mobility prefix as a prefix to identify mobile users. The mobility prefix is a unique digit sequence that does not conflict with the CS 1000 Universal Dialing Plan (UDP), Coordinated Dialing Plan (CDP), and routing configuration.

The Multiple Access Directory Number (MADN) is a DN that appears on multiple terminal numbers (TN). The Multiple Appearance Directory Number Redirection Prime (MARP) is a designation that is put on one of the TNs to identify that specific features apply to the DN that is on multiple TNs should be configured for the group on the TN that is the MARP. For more information, see

Features and Services Fundamentals

(NN43001-106). The CS 1000 NRS-SPS supports the Source Based Routing (SBR)

feature. SBR ensures that, for all users of an MCG 3100, the CLID NCOS and dial plan they see on their mobile phone is consistent with their desk phone. The SPS routes all MC 3100 call attempts to the user’s home call server so that those features configured on the home call server can be applied to the MC 3100 call. For information about Source Based Routing (SBR), see "CS 1000 Source Based Routing" (page 13).

Figure 1 "Client with CS 1000 and UDP" (page 11) shows an example of

clients using a CS 1000 UDP.

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Figure 1 Client with CS 1000 and UDP

CS 1000 engineering for MC 3100 11

Figure 2 "Client with CS 1000 and CDP" (page 11) shows an example of

clients using a CS 1000 CDP.

Figure 2 Client with CS 1000 and CDP

The UEXT configuration requirements are shown in the following table.

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12 MC 3100 and CS 1000 deployment overview

Table 1 UEXT configuration parameters

Parame ter

Subtype UEXT subtype; must be

primaryDNOn key 0; this determines

target DN

Description UDP example

FMCL FMCL

FMCL

5335 the user’s published addresses for both private electronic switched network (ESN) and public direct inward dial (DID).

Extends the user’s incoming calls to mobile clients that are accessible trough the SIP domain

contributes to an ESN of

3435335 and a DID of

+16139615335

65553435335 888885335

CDP example

5335 contributes to a DN of 3435335 and a DID of +16139615335

On the NRS-SPS, configure the UE attributes as described in Table 2

"User Endpoint attributes" (page 12).

Table 2 User Endpoint attributes

Parameter Description Example

User name User’s Electronic Switched Network (ESN)

number

3435335

Tandem gateway endpoint name

L0 DN Based on the user’s directory number (DN).

L1 DN prefix not required Authentication

enabled Authentication

password

Endpoint name. Do not configure this parameter

Cannot match anything in the Coordinated Dialing Plan or unqualified dialing plan. Can be the last digit of the mobile prefix with the User’s ESN DN.

Determines if Authentication is required. Authentication on

The password for authentication

For more information about UEXTs, see Features and Services Fundamentals – Book 6 of 6 (NN43001-106-B6). For information about SIP Gateway configuration, see IP Peer Networking Installation and Commissioning (NN43001-313).

53435335

xxxxxxxx

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CS 1000 Source Based Routing

CS 1000 Source Based Routing (SBR) occurs when the request Uniform Resource Indicator (URI) of the INVITE message sent from the Mobile Communication Client 3100 (MCC 3100) or the MCG 3100 contains the tag x-nt-net-feature=x-nt-home. For example, the following request URI triggers SBR:

INVITE sip:+16131234567@nortel.com;x-nt-sip-line-service;x-nt-net-featur e=x-nt-home SIP/2.0

SBR causes the CS 1000 Network Routing Service-SIP Proxy Service (NRS-SPS) to route the call attempt (INVITE) to the P-Asserted-Id in the SIP INVITE instead of using the Request URI.

Using SBR means that all calls from a SIP user route to the home call server for origination, allowing the call server to apply features such as Calling Line ID (CLID) and Network Class of Service (NCOS) to SIP calls.

In the MCG 3100, use the User Prefix/Phone-context for Call origination field to configure SBR. For information, see Nortel Mobile Communication 3100 Administration and Security (NN42030-600).

CS 1000 engineering for MC 3100 13

SIP Gateway CLID Parameters conﬁguration

The SIP Gateway CLID parameters are used to adjust the format of telephone numbers for incoming call appearances. For Mobile Communication 3100 (MC 3100) these settings impact the format of numbers that appear on the incoming call popup on the MCC 3100 client.

Figure 3 SIP GW CLID Parameters

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14 MC 3100 and CS 1000 deployment overview

For all public calls (subscriber [for example, NXX in North America], national [for example, NPA in North America], or international) E.164 fully qualified numbers are used to represent the caller. This is made possible through the use of the following parameters:

•

Country Code

•

Area Code

•

Subscriber/Number of Digits to strip

• Subscriber/Prefix to insert

•

National/Number of Digits to strip

•

National/Prefix to insert

The E.164 format of subscriber calls (for example, NXX in North America) is:

+<countrycode><area code><subscriber number>. The parameters Subscriber/Number of digits to strip and prefix to insert are

used to modify the format of subscriber numbers presented from the PSTN due to region specific requirements.

The E.164 format of national calls (for example, NPA in North America) is:

• +<countrycode><national number>.

The parameters National/Number of digits to strip and prefix to insert are used to modify the format of national numbers presented from the PSTN due to region specific requirements.

Parameter: Country Code

This parameter defines the country code to be used in CLID generation.

Parameter: Area Code

This parameter defines the area code to be used in CLID generation.

Parameter: Subscriber/Number of Digits to strip

For incoming subscriber (NXX) calls this parameter defines the number of digits to strip from the incoming phone number prior to conversion to E.164 format.

Parameter: Subscriber/Prefix to insert

For incoming subscriber (NXX) calls this parameter defines the prefix to insert after stripping any digits necessary from the incoming phone number prior to conversion to E.164 format.

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Mobile preﬁx

Data Access Planning 15

Parameter: National/Number of Digits to strip

For incoming national (NPA) calls this parameter defines the number of digits to strip from the incoming phone number prior to conversion to E.164 format.

Parameter: National / Prefix to insert

For incoming national (NPA) calls this parameter defines the prefix to insert after stripping any digits necessary from the incoming phone number prior to conversion to E.164 format.

Before configuring and deploying the MCC 3100 solution, the administrator determines the Mobile prefix for the MCG 3100. The mobile prefix is a digit prefix used to prefix to all calls that will be sent to the MCG 3100. This includes the target DN number of all UEXTs for MC 3100 users as well as the service DN calls from MCC 3100 clients. The mobile prefix provides a unique digit sequence within the SIP domain to route calls to a specific MCG 3100 that does not conflict with the existing dial plan and routing configuration for CDP and UDP numbers. If the UEXT target DN did not have this prefix to distinguish MCC 3100 calls, the UEXT extended SIP calls would loop back to the UEXT.

mobile prefixes have the following requirements:

• One mobile prefix is required per gateway.

•

On the call server you must configure — The dial plan to send all calls with this prefix to the NRS. — All UEXT’s for MCC 3100 users must have a target DN with

the prefix of the MCG 3100 to which their MCC 3100 client is registered.

— The incoming service DN call must have its digits manipulated so

that the PSTN number dialed for the service DN is mapped to a number prefixed by the mobile prefix. This mapping will trigger the NRS to send this call to the MCG 3100 and the MCG 3100 will strip this prefix as with any other mobile prefix prefixed call to reveal the service DN configured on the MCG 3100.

•

The NRS must have a routing rule to send all calls with this prefix to the MCG 3100.

• The mobile prefix is configured on the MCG 3100 in the User Prefix

for Call Termination field.

Data Access Planning

This section describes things to consider when planning data access.

• "CS 1000 data access considerations" (page 16)

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16 MC 3100 and CS 1000 deployment overview

CS 1000 data access considerations

The MCG 3100 requires data access to the TLAN of the CS 1000. The MCG 3100 uses the CS 1000 SPS as the SIP Signaling Proxy. The media for all calls to and from MCC 3100 clients is anchored on the MCG 3100. The MCG 3100 will accept or transmit RTP to any IP endpoint within the enterprise (e.g. Media Cards, Other SIP clients, IP sets).

Example

If an UNISTIM set calls a user answering through the MCC 3100 on the mobile phone the RTP for the active call will be between the MCG 3100 and IP set directly and then forwarded from the MCG 3100 to the CS 1000 media gateway (for the trunk call to the mobile phone)

Careful consideration is required based on the data network and security requirements of the Enterprise to allow the public internet traffic to reach the MCG 3100 from the clients while at the same time giving the MCG 3100 access to the TLAN of the CS 1000 for SIP and RTP.

Licensing requirements

Communication Server licensing requirements

• Requires CS 1000 Release 5.5

• Uses SIP Access Port Licenses for CS 1000 SIP infrastructure support

•

Requires 1 Universal Extension (UEXT) for each MCC 3100 user. The UEXT is configured with the Fixed Mobile Convergence Line (FMCL) subtype.

MCC 3100 licensing requirements

•

Each MCC 3100 client requires a license.

• Each license key can only be used once per user.

•

The MCC 3100 licenses are installed on the MCG 3100.

The MCG 3100 allocates the license on a first come, first served basis as the MCC 3100 registers with the MCG 3100.

• There is no requirement to distribute licenses to each end user.

• The MCG 3100 administrator can revoke licenses on a per user basis,

if necessary, to reclaim user licenses.

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Dialing plans and telephone numbers

MC 3100 supports telephone numbers in the following formats

• Dial strings, where the user enters all the digits to be dialed. Examples

of dial strings include 2356, 63432356, 93432356 and 3432356.

• E.164 Fully Qualified International Numbers, where telephone

numbers start with the plus (+) symbol. E.164 Fully Qualified International Numbers are also known as "plus numbers". Examples of Fully Qualified International Numbers include +16131234567 and +31123456789.

The dial plan available from MC 3100 should be the same as the dial plan for a desk telephone. That is, if the user has a desk telephone and an MCC 3100 device, the dial plan should be the same.

MC 3100 users should use the E.164 Fully Qualified International Numbers for all stored Public Switched Telephone Network (PSTN) numbers in address books and mobile device applications. By using this format, the numbers can be dialed from any region or country, within the wireless network or from the communication server.

Dialing plans and telephone numbers 17

The E.164 Fully Qualified International Numbers ensure that users do not need to be concerned about dial prefixes or long distance codes. The network determines how to place the call, based on the user’s location and network connection.

When the user dials an E.164 Fully Qualified International Number, the communication server puts the number in the request Uniform Resource Indicator (URI) of the SIP INVITE message in the following format sip: +CCCXXXXXXXX@domain; user=phone.

When using the ECS, configure the CNTC, NATC, and INTC parameters in LD 15 to support E.164 Fully Qualified International Numbers. These parameters ensure that fully qualified numbers within the same country are dialed as national numbers, and international numbers are prefixed correctly.

Example 1 (Switzerland)

ECS is Nortel Communication Server 1000 (CS 1000) AC1=0, CNTC=41, NATC=0, INTC=00

Call to a number within Switzerland

A user initiates a call to a contact with the phone number +41123456789. The URI incoming for the SIP INVITE for the call is

sip:+41123456789@domain.com;user=phone CS 1000 digit processing strips the CNTC and adds <AC1 + NATC> to

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18 MC 3100 and CS 1000 deployment overview

produce 00123456789

Call to a number outside Switzerland

A user initiates a call to a contact with the phone number +14161234567. The URI incoming for the SIP INVITE for the call is

sip:+14161234567@domain.com;user=phone CS 1000 digit processing adds <AC1 + INTC> to produce

00014161234567

Example 2 (North America)

ECS is CS 1000 AC1=6, CNTC=1, NATC=1, INTC=011

Call to a number within North America

A user initiates a call to a contact with the phone number +14161234567. The URI incoming for the SIP INVITE for the call is

sip:+14161234567@domain.com;user=phone

Service DN

CS 1000 digit processing strips the CNTC and adds <AC1 + NATC> to produce 614161234567

Call to a number outside North America

A user initiates a call to a contact with the phone number +41123456789. The URI incoming for the SIP INVITE for the call is

sip:+41123456789@domain.com;user=phone CS 1000 digit processing adds <AC1 + INTC> to produce

601141123456789.

The mobile clients use a Service DN to originate calls in direct outbound mode. The CS 1000 must route the calls to the SPS in the following format:

<mobile prefix><service DN> In the following example, 88888 is the mobile prefix and 2200 is the

service Directory Number (DN). Example: sip:888882200@nortel.com

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Configure the mobile prefix on the MCG 3100 gateway configuration tab as the incoming prefix for call termination. Configure the Service DN field on the MCG 3100 gateway configuration with the service DN.

Universal Extensions

A CS 1000 Universal Extension (UEXT) represents each mobile client instance.

The Primary DN of the UEXT determines the user’s published addresses: both private electronic serial number (ESN) and public direct inward dialing DID (for example, Primary DN: 5335 contributes to the ESN address 3435335 and DID address +16139675335).

The mobile prefix is a prefix to all mobile user identities on the UEXT target DN. The mobile prefix provides a digit sequence that is unique within the SIP domain to identify a mobile client that does not conflict with the existing dial plan and routing configuration for their CDP and UDP numbers.

The Target DN of the UEXT extends the user’s incoming calls to mobile clients that are accessible through SIP domain. A typical setup would be AC1 + (mobile prefix) + the user’s ESN number (for example, Target DN:

65553435335).

Universal Extensions 19

Attention: It can be necessary to increase the Forward No Answer (FNA) timeout for mobile client users. The UEXT extends all calls to the MCG 3100. The MCG 3100 then presents the incoming call to the MCC 3100 clients over the cellular data channel of the MCC 3100 (using HTTP or /HTTPS). It can take a few seconds for the data transmission to reach the client depending on the current state of the mobile phone. If the FNA timeout is too short users do not have reasonable time to (potentially log on) and answer the call before the call server invokes FNA and sends the call to the FNA destination.

Caller ID table

All CS 1000 telephones use the Caller ID table. The Caller ID table is required for the MCC 3100 to correctly build the Caller ID (CLID) for both Private network and Public network calls from a number or extension.

Outgoing SIP calls from the MCG 3100 on behalf of the mobile client use the CLID table configured against the Multiple Appearance Directory Number Redirection Prime (MARP) TN in the Multiple Access Directory Number (MADN) group of the MCC 3100 user.

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Device Handoff key conﬁguration in PBX telephones

To allow an MCC 3100 user to perform Device Handoff between the MCC 3100 and PBX telephone, a Handoff key must be configured on the desktop telephone. The MCC 3100 uses the same configuration and same user interface for device handoff as the Mobile Extension feature introduced in CS 1000 Release 5.5.

Only one handoff key can be configured for a desktop telephone. Once configured, the key label on the telephone shows “Handoff” as the text display for the device handoff key.

Attention: Nortel M3902 telephones do not display the key label for Handoff key. This label needs to be configured manually on the telephone.

Sample configuration from LD 11:

REQ: PRT TYPE: 3904 TN4073 DATE PAGE DES DESK TN 004 0 07 03 VIRTUAL TYPE 3904 CDEN 8D CTYP XDLC CUST 0 ERL 0 FDN TGAR 0 LDN NO NCOS 7 SGRP 0 RNPG 0 SCI 0 SSU XLST SCPW SFLT NO CAC_CIS 3 CAC_MFC 0 CLS UNR FBD WTA LPR MTD FND HTD TDD HFA GRLD CRPD STSD MWD LMPN RMMD SMWD AAA IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD SLKD CCSD SWD LND CNDA

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Device Handoff key configuration in PBX telephones 21

CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDA CFXA ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID DNAA BUZZ UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN FDSD NOVD CDMR MCDD T87D PKCH CPND_LANG ENG HUNT PLEV 02 DANI NO AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 MLNG ENG DNDR 0 KEY 00 SCR 7771 0 MARP ANIE 0

01 HNDO

02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 TRN 18 AO6 19 CFW 16 20 RGA 21 PRK 22 RNP 23 24 PRS

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