Nortel Networks NN44200-300 User Manual
Nortel CallPilot
1002rp Server Hardware Installation
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NN44200-300
.
ATTENTION
Document status: Standard
Document version: 01.01
Document date: 23 February 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,
DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian
Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and Unity are
trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in
which case, the user may be required to take corrective action.
Publication History
February 2007
CallPilot 5.0, Standard 01.01 of , 1002rp Server Hardware Installation is
issued for general release
5
1002rp Server Hardware Installation
NN44200-300 01.01 Standard
Copyright © 2007, Nortel Networks Nortel Networks Confidential
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Nortel CallPilot
5.0 23 February 2007
6 Publication History
1002rp Server Hardware Installation
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Copyright © 2007, Nortel Networks Nortel Networks Confidential
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5.0 23 February 2007
Contents
Chapter 1 How to get help 9
Chapter 2 1002rp server description 11
Server features 11
Slot assignments 15
Network connectivity 18
Supported peripheral devices 21
Chapter 3 Preparing for installation 23
Installation overview 23
Unpacking the 1002rp server 26
Removing the front bezel and server cover 27
Inspecting the server interior 29
Chapter 4 Power supply installation 33
Safety precautions 33
Installing the second power supply module (AC or DC) 34
DC wire gauge tables 36
DC rack cabling 37
About the power distribution unit 40
Bringing power and ground into the PDU 42
7
Reference Documents 15
Chapter 5 Installing the server and connecting the peripheral
devices 43
Installing the server 43
Preparing the modem 44
Connecting peripherals to the server 47
Connecting the server to the ELAN subnet 49
Connecting the server to the Nortel server subnet (optional) 51
Installing the Nortel software feature dongle 52
Connecting the server to power 53
Appendix A EMC emission level protection for the 1002rp
Server 57
Index 59
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8 Contents
1002rp Server Hardware Installation
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Copyright © 2007, Nortel Networks Nortel Networks Confidential
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5.0 23 February 2007
Chapter 1
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
h
ttp://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•
download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
9
•
sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
h
ttp://www.nortel.com/callus
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10 Chapter 1 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
h
ttp://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
1002rp Server Hardware Installation
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Chapter 2
1002rp server description
In this chapter
"Server features" (page 11)
"Slot assignments" (page 15)
"Network connectivity" (page 18)
"Network connectivity" (page 18)
"Supported peripheral devices" (page 21)
Reference documents
11
Server features
Introduction
This section provides a general overview of the 1002rp server.
Server dimensions and weight
Height 320 mm (12.5 in.)
Width 483 mm (19 in.)
Depth (distance from front to back)
•
without front bezel
• with front bezel
Weight of fully loaded system 45.5 kg (100 lb)
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495 mm (19.5 in.)
533 mm (21 in.)
12 Chapter 2 1002rp server description
Environmental specifications
Environmental condition
Operating temperature
Non-operating (storage) temperature
Non-operating humidity
Specification
10
Cto35C (50Fto95F) Maximum
rate of change must not exceed 10
(50
F) per hour.
-40
Cto70C (-40F to 158F)
95%, non-condensing at 30
Altitude 1829 m (6000 ft)
Electrostatic discharge 15 kV or more
Acoustic noise 50 dBA in a typical office ambient
temperature (18
77
F])
Operating shock No errors with a half sine wave shock
of 2G (with 1 millisecond duration)
Handling drop Operational after a free fall from 450
mm to 600 mm (18 in. to 24 in.)
(depending on weight)
Front panel features (front view without the front bezel)
The front view of the 1002rp server chassis shows redundant dual fans to
the left and the right of the status panel. The left drive bay holds six SCSI
hard drives with hot-pluggable carriers. The media drive bay, located to the
right, houses the CD-ROM, tape drive, and floppy disk drive.
Cto25
C (86F)
C [64.4
Fto
C
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Server features 13
Alarm board
The alarm board is located under the baseboard. It connects to the status
display panel on the front.
Rear panel diagram
The following diagram shows the slot locations in the rear panel, and the
power switch and power input for an AC server. The rest of the diagram
is the same for AC or DC servers.
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14 Chapter 2 1002rp server description
Overhead view of empty server showing PCI and ISA connectors
The following diagram shows the location of the PCI, SBC, and ISA
connectors inside the server. The view in the diagram is from the rear of the
server. For slot assignments, see "Slot assignments" (page 15). You must
be able to identify slot locations for later steps in the CallPilot installation.
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Slot assignments 15
Slot assignments
Introduction
The slot assignment tables show the following:
•
the physical location of boards inside the server, relative to other boards
•
the order in which boards are installed (for example, board #1, 2, 3)
•
how the boards are represented in some CallPilot Manager applications
(such as the Maintenance Administration page)
•
the maximum capacity for each switch connectivity
Note: Your server can vary depending on what was ordered from
Nortel. Therefore, your server may not have all of the slots populated.
Reference Documents
For a list of all CallPilot documents, see the following CallPilot Customer
Documentation Map.
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16 Chapter 2 1002rp server description
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Slot assignments 17
Slot definition and slot numbering
In these tables, the term slot refers to the available slot openings in the
chassis, not the PCI or ISA connectors inside the server.
Look at the server from the rear (see "Rear panel diagram" (page 13)). The
slots are numbered from right to left, 1 to 20. Now, look at the server from
the front. The slots are numbered from left to right.
Note: For Meridian 1 and Communication Server 1000, the first
MPB16-4 board must be installed in slot 11. You can install up to a
maximum of two MPB16-4 boards.
1002rp slot assignments
Meridian 1*/
Communication
Slot
number
CallPilot-assigned
board label
a
Slot 1 BRD01 Not used Not used
Slot 2 BRD02 Not used Not used
Server*
1000 T1/SMDI
Slot 3 BRD03 Not used Not used
Slot 4 BRD04 Not used Not used
Slot 5 BRD05 Not used Not used
Slot 6 BRD06 Not used Not used
Slot 7 BRD07 Reserved for COM2
I/O bracket
b
Slot 8
BRD08 Single board
computer
Slot 9 (PCI Slot 1) BRD09 Reserved for COM1
and parallel port I/O
bracket
Reserved for COM2
I/O bracket
Single board
computer
Reserved for COM1
and parallel port I/O
bracket
Slot 10 (PCI Slot 2) BRD10 PCI RAID controller PCI RAID controller
Slot 11 (PCI Slot 3) BRD11 MPB16-4 #1 or
MPB96 board #1
MPB96 #1
Slot 12 (PCI Slot 4) BRD12 MPB16-4 #2
D/480JCT-2T1
(optional)
a. On some CallPilot Manager screens, the CallPilot-assigned board label is displayed. This label
corresponds to the slot number. For example, BRD12 refers to the board in slot 12.
b. The SBC card includes two onboard NICs (for connection to the ELAN subnet, and the Nortel
server subnet) and an onboard video card. The NIC and monitor connectors are on the SBC
faceplate.
1002rp Server Hardware Installation
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18 Chapter 2 1002rp server description
Slot
number
CallPilot-assigned
board label
a
Meridian 1*/
Communication
Server*
1000 T1/SMDI
Slot 13 (PCI Slot 5) BRD13 MPB16-4 #2
D/480JCT-2T1
(optional)
Slot 14 (PCI Slot 6) BRD14 MPB16-4 #2
(optional) or MPB96
MPB96 board #2
(optional)
#2 (optional)
Slot 15 (PCI Slot 7) BRD15 MPB16-4 #2
(optional)
Slot 16 (PCI Slot 8) BRD16 MPB16-4 #2
(optional)
Slot 17 (PCI Slot 9) BRD17 MPB16-4 #2
D/480JCT-2T1
(optional)
D/480JCT-2T1
(optional)
MPB96 #3 (optional)
(optional) or MPB96
#3 (optional)
Slot 18 (PCI Slot
10)
Slot 19 (PCI Slot
BRD18 MPB16-4 #2
Not used
(optional)
BRD19 Not used Not used
11)
Slot 20 (PCI Slot
BRD20 Not used Not used
12)
a. On some CallPilot Manager screens, the CallPilot-assigned board label is displayed. This label
corresponds to the slot number. For example, BRD12 refers to the board in slot 12.
b. The SBC card includes two onboard NICs (for connection to the ELAN subnet, and the Nortel
server subnet) and an onboard video card. The NIC and monitor connectors are on the SBC
faceplate.
Network connectivity
Introduction
This section describes how the 1002rp server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
To secure the CallPilot server from unauthorized access, ensure that the CallPilot
network is inside your organization’s firewall.
1002rp Server Hardware Installation
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Sample network setup: Meridian 1
The following diagram shows a CallPilot server sample network setup with a
Meridian 1 switch. The Meridian 1 switch can be one of the following:
•
Option 11C or Option 11C Mini
•
Option 51C
•
Option 61C
•
Options 81 and 81C
Network connectivity 19
Sample network setup: Communication Server 1000
The following diagram shows a CallPilot server network setup with a
Communication Server 1000 system.
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20 Chapter 2 1002rp server description
Switch connectivity
For more details about how the 1002rp server and switch connection
is established, refer to the Installation and Configuration Task List
(NN44200-306).
CallPilot ELAN subnet and Nortel server subnet setup
The 1002rp server provides 10/100Base-T Ethernet connectivity through
NICs installed in the server. See "Slot assignments" (page 15) for details
on the location of NICs. The function of the NIC varies based on switch
connectivity, as described below:
Meridian 1 or Communication Server 1000 systems
•
One NIC provides connectivity to the ELAN subnet.
For information about the purpose and requirements of the ELAN, see
the Planning and Engineering Guide (NN44200-200).
•
A second NIC is optional.
This optional NIC is required only for Meridian 1 or Communication
Server 1000 systems that require a connection to the Nortel server
subnet (in addition to the ELAN subnet connection). The Nortel server
subnet provides data connectivity between desktop and Web messaging
clients, Web-enabled administrative PCs, and the CallPilot server.
Network requirements
Appropriate networking equipment must be available for both the Nortel
server subnet and ELAN subnet.
1002rp Server Hardware Installation
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Copyright © 2007, Nortel Networks Nortel Networks Confidential
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