Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,
DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian
Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and Unity are
trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
Page 3
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in
which case, the user may be required to take corrective action.
Page 4
Page 5
Publication History
February 2007
CallPilot 5.0, Standard 01.01 of , 1002rp Server Hardware Installation is
issued for general release
Installation overview 23
Unpacking the 1002rp server 26
Removing the front bezel and server cover 27
Inspecting the server interior 29
Chapter 4 Power supply installation33
Safety precautions 33
Installing the second power supply module (AC or DC) 34
DC wire gauge tables 36
DC rack cabling 37
About the power distribution unit 40
Bringing power and ground into the PDU 42
7
Reference Documents 15
Chapter 5 Installing the server and connecting the peripheral
devices43
Installing the server 43
Preparing the modem 44
Connecting peripherals to the server 47
Connecting the server to the ELAN subnet 49
Connecting the server to the Nortel server subnet (optional) 51
Installing the Nortel software feature dongle 52
Connecting the server to power 53
Appendix A EMC emission level protection for the 1002rp
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
h
ttp://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•
download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
9
•
sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
h
ttp://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Non-operating (storage) temperature
Non-operating humidity
Specification
10
Cto35C (50Fto95F) Maximum
rate of change must not exceed 10
(50
F) per hour.
-40
Cto70C (-40F to 158F)
95%, non-condensing at 30
Altitude1829 m (6000 ft)
Electrostatic discharge15 kV or more
Acoustic noise50 dBA in a typical office ambient
temperature (18
77
F])
Operating shockNo errors with a half sine wave shock
of 2G (with 1 millisecond duration)
Handling dropOperational after a free fall from 450
mm to 600 mm (18 in. to 24 in.)
(depending on weight)
Front panel features (front view without the front bezel)
The front view of the 1002rp server chassis shows redundant dual fans to
the left and the right of the status panel. The left drive bay holds six SCSI
hard drives with hot-pluggable carriers. The media drive bay, located to the
right, houses the CD-ROM, tape drive, and floppy disk drive.
The alarm board is located under the baseboard. It connects to the status
display panel on the front.
Rear panel diagram
The following diagram shows the slot locations in the rear panel, and the
power switch and power input for an AC server. The rest of the diagram
is the same for AC or DC servers.
Overhead view of empty server showing PCI and ISA connectors
The following diagram shows the location of the PCI, SBC, and ISA
connectors inside the server. The view in the diagram is from the rear of the
server. For slot assignments, see "Slot assignments" (page 15). You must
be able to identify slot locations for later steps in the CallPilot installation.
In these tables, the term slot refers to the available slot openings in the
chassis, not the PCI or ISA connectors inside the server.
Look at the server from the rear (see "Rear panel diagram" (page 13)). The
slots are numbered from right to left, 1 to 20. Now, look at the server from
the front. The slots are numbered from left to right.
Note: For Meridian 1 and Communication Server 1000, the first
MPB16-4 board must be installed in slot 11. You can install up to a
maximum of two MPB16-4 boards.
1002rp slot assignments
Meridian 1*/
Communication
Slot
number
CallPilot-assigned
board label
a
Slot 1BRD01Not usedNot used
Slot 2BRD02Not usedNot used
Server*
1000T1/SMDI
Slot 3BRD03Not usedNot used
Slot 4BRD04Not usedNot used
Slot 5BRD05Not usedNot used
Slot 6BRD06Not usedNot used
Slot 7BRD07Reserved for COM2
I/O bracket
b
Slot 8
BRD08Single board
computer
Slot 9 (PCI Slot 1)BRD09Reserved for COM1
a. On some CallPilot Manager screens, the CallPilot-assigned board label is displayed. This label
corresponds to the slot number. For example, BRD12 refers to the board in slot 12.
b. The SBC card includes two onboard NICs (for connection to the ELAN subnet, and the Nortel
server subnet) and an onboard video card. The NIC and monitor connectors are on the SBC
faceplate.
12)
a. On some CallPilot Manager screens, the CallPilot-assigned board label is displayed. This label
corresponds to the slot number. For example, BRD12 refers to the board in slot 12.
b. The SBC card includes two onboard NICs (for connection to the ELAN subnet, and the Nortel
server subnet) and an onboard video card. The NIC and monitor connectors are on the SBC
faceplate.
Network connectivity
Introduction
This section describes how the 1002rp server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
To secure the CallPilot server from unauthorized access, ensure that the CallPilot
network is inside your organization’s firewall.
For more details about how the 1002rp server and switch connection
is established, refer to the Installation and Configuration Task List
(NN44200-306).
CallPilot ELAN subnet and Nortel server subnet setup
The 1002rp server provides 10/100Base-T Ethernet connectivity through
NICs installed in the server. See "Slot assignments" (page 15) for details
on the location of NICs. The function of the NIC varies based on switch
connectivity, as described below:
Meridian 1 or Communication Server 1000 systems
•
One NIC provides connectivity to the ELAN subnet.
For information about the purpose and requirements of the ELAN, see
the Planning and Engineering Guide (NN44200-200).
•
A second NIC is optional.
This optional NIC is required only for Meridian 1 or Communication
Server 1000 systems that require a connection to the Nortel server
subnet (in addition to the ELAN subnet connection). The Nortel server
subnet provides data connectivity between desktop and Web messaging
clients, Web-enabled administrative PCs, and the CallPilot server.
Network requirements
Appropriate networking equipment must be available for both the Nortel
server subnet and ELAN subnet.
The Nortel server subnet and ELAN subnet must be properly configured
for correct CallPilot operation. To ensure correct configuration, Nortel
recommends that you consult a network specialist.
Remote access connectivity
The RS-232 COM1 connector on the rear of the 1002rp server provides
the connection to an external modem. The modem allows administrators
and technical support personnel to administer the 1002rp server from a
remote location.
pcAnywhere is used to establish the remote access connection to the server.
Supported peripheral devices
Introduction
This section identifies external devices that are supported by the 1002rp
server.
to the 1002rp server. The modem connects to the RS-232 COM1
connector on the rear of the server.
Ethernet hub or switch
Since the modem is an external device, it requires its own AC power
source referenced to the same ground as the 1002rp server and the
switch to which it is connected.
A 10Base-T Ethernet hub or switch provides the ELAN subnet
connection between the 1002rp server and the Meridian 1 switch
or Communication Server 1000 system. The customer can
supply an ethernet hub or switch from third-party vendors or from
Nortel.
Since the ethernet hub or switch is an external device, it requires
an AC power source.
ATTENTION
To comply with EMC radiation requirements, a Class A hub
must be located 10 m (33 ft) away from the 1002rp server.
Shielded Ethernet cables must be used.
"Installation overview" (page 23)
"Unpacking the 1002rp server" (page 26)
"Removing the front bezel and server cover" (page 27)
"Inspecting the server interior" (page 29)
Installation overview
Introduction
This section provides an overview of the steps required to install the 1002rp
server and peripheral devices.
23
Installation checklist
The following checklist identifies the tasks that must be performed when
installing the CallPilot server. For detailed instructions, see "Installing the
server" (page 43) When you are finished with the installation, continue with
the Installation and Configuration Task List (NN44200-306).
Ensure that you have reviewed the "Installing the CallPilot server" section in
the Installation and Configuration Task List (NN44200-306), and completed
stage 1 of the "Installation checklist."
Nortel CallPilot
1002rp Server Hardware Installation
NN44200-300 01.01 Standard
5.0 23 February 2007
Check
Page 24
24 Chapter 3 Preparing for installation
Step
2
3
4
5
6
7
Description
Unpack the server, and ensure you have all the items you need (see
"Unpacking the 1002rp server" (page 26)).
Complete the following checklists that are provided in the Installation andConfiguration Task List (NN44200-306):
•"CallPilot software media and documentation checklist"
•
"CallPilot server hardware checklist"
Remove the front bezel and server cover, and inspect the interior (see pages
"Removing the front bezel and server cover" (page 27) and "Inspecting the
server interior" (page 29)).
Replace the server cover.
Install the power supply modules in the server (see "Installing the second
power supply module (AC or DC)" (page 34)).
For a DC-powered server, set up the DC power source (see "DC wire gauge
tables" (page 36)).
Place the 1002rp server in the chosen location (see "Installing the server"
(page 43)).
Check
8
9
10
Replace the front bezel (see page "Inspecting the server interior" (page 29)).
Set the DIP switches on the modem (see "Preparing the modem" (page 44)).
Connect the 1002rp server and devices as follows:
•
Connect the monitor, keyboard, and mouse (see "Connecting peripherals to
the server" (page 47)).
•
Connect the modem (see "Preparing the modem" (page 44)).
•
Connect the 1002rp server to the ELAN hub or switch (Meridian 1 or
Communication Server 1000 only) (see "Connecting the server to the ELAN
subnet" (page 49)).
ATTENTION
To comply with EMC radiation requirements, a Class A hub must be
located 10 m (33 ft.) away from the 1002rp server. Shielded Ethernet
cables must be used.
Note: If you are connecting the optional Nortel server subnet, do not power up
unless your antivirus programs and Nortel security updates are installed first.
•
Connect the 1002rp server to the CLAN hub or switch (optional) (see
"Connecting the server to the Nortel server subnet (optional)" (page 51)).
ATTENTION
To comply with EMC radiation requirements, a Class A hub must be
located 10 m (33 ft.) away from the 1002rp server. Shielded Ethernet
cables must be used.
•
Install the software feature dongle (see "Installing the Nortel software feature
dongle" (page 52)).
Check
11
•
Connect the power cords for all devices, and then power them up.
Start the 1002rp server (see "Connecting the server to power" (page 53)).
Conventions for warnings
You may encounter the following types of warnings in this guide. Do not
ignore them.
DANGER
Warns you of an immediate electrical hazard which, if not avoided,
can result in shock, serious injury, or death.
WARNING
Warns you of a situation in which you can be injured if instructions
are not followed exactly as stated.
Alerts you to situations where data can be lost or damaged,
equipment can be damaged, actions can result in service
interruption, and productive time can be lost.
Provides information that is essential to the completion of a task.
Unpacking the 1002rp server
Introduction
Follow this procedure to unpack the server and peripherals.
WARNING
The 1002rp CallPilot server weighs approximately 34 kg (75 lb)
as shipped from manufacturing. To prevent personal injury, have
someone help you to unpack and position the server.
ATTENTION
To unpack the equipment
StepAction
ATTENTION
As you unpack each item, check it off against the packing list, as well as against
the following checklists provided in the Installation and Configuration Task List
(NN44200-306):
•
"CallPilot software media and documentation checklist"
•
"CallPilot server hardware checklist"
1
2
3
4
5
Carefully open the cardboard carton containing the server.
Remove the server from the carton; set it on the floor.
Carefully open the cartons containing the monitor, keyboard, mouse,
modem, and ELAN hub (if supplied), and set the peripherals aside.
Put all manuals, CD-ROMs, operating system disks, and any disks
for peripherals in a safe place.
Save all packing materials and cartons in case you must return any
Remove the server cover so that you can inspect the interior of the server.
See "Removing the front bezel and server cover" (page 27).
Removing the front bezel and server cover
Introduction
To access the server interior, you must remove both the front bezel and
the server cover.
Two locked doors, located on the front of the server, cover the front panel,
including the CD-ROM drive and tape drive. These doors are part of the
front bezel. You must unlock the front bezel doors before you can remove
the bezel.
To remove the front bezel
StepAction
CAUTION
Do not attempt to move or lift the server before removing the front
bezel; the server can disengage from the bezel and fall.
1
Unlock and open the double doors of the front bezel. See A in the
diagram below.
2Firmly grasp the front bezel by the hand-holds on either side of the
chassis, and pull the front bezel from the chassis.
"Safety precautions" (page 33)
"Installing the second power supply module (AC or DC)" (page 34)
"DC wire gauge tables" (page 36)
"DC rack cabling" (page 37)
"About the power distribution unit" (page 40)
"Bringing power and ground into the PDU" (page 42)
33
Safety precautions
Equipment handling guidelines
External power equipment, such as an uninterruptible power supply (UPS),
is usually very heavy. This equipment requires special handling procedures
and additional personnel for unloading and installation. Be aware of weight
distribution, and prevent the equipment room floor from being overly
stressed.
Safety information
In DC systems, locate the service panel near the entry to the room
containing the DC power system that supplies the server.
DANGER
Procedures involving electrical connections must be performed
only by qualified personnel.
Ensure that you obey all displayed warning notices on power
equipment and connections.
Installing the second power supply module (AC or DC)
Introduction
One power supply module is shipped installed. The second power supply
module must be installed on-site.
AC versus DC systems
The power supply modules are similar in appearance for both AC and DC
1002rp servers. The procedures in this section apply to both AC and DC
1002rp servers.
About the power supply module
After the server is powered up (later in this guide), the power supply module
LED indicates its status.
A green LED on the power supply module indicates that the module is
working properly. If the LED is unlit or red, the module is failing or has failed.
A problem with the power supply module is also indicated if an alarm sounds
or the power supply LED on the front of the server turns red.
The diagram below shows the location of the power supply modules in a
server that has two power supply modules installed:
Installing the second power supply module (AC or DC) 35
To install the power supply module
DANGER
High current inside the chassis can cause severe injury.
The server is shipped with one power supply module installed in the bottom
power supply bay. You must install the second power supply module, as
described here:
Note: The cables are marked with Red and Green tape. The cables
with the Red tape connect to the Negative (-) Red side (on the left in the
photograph), and the cables with the Green tape connect to the Positive
(+) Green side (on the right in the photograph). The sides are identified
on the power connections. The ground wire enters at the lower right and
attaches to the ground lug.
To ensure a complete power and grounding installation:
•
In rackmount server installations, ensure the CallPilot server chassis
and equipment racks are isolated from other foreign sources of ground.
Acceptable isolation methods include: isolation pads, grommeted
washers, chassis side rail strips, and non-conducting washers.
•
In rackmount server installations where other equipment is also installed
in the same 19" rack, ensure that all equipment derives ground from
the same service panel as CallPilot and the switch, whether or not the
equipment is AC- or DC-powered.
-48 V DC power distribution rationale
•
Minimum installation is one power distribution unit (PDU) with four 48 V
DC branch circuits fused at 20 amperes.
•
The customer must be able to shut off any branch to ensure every unit
at the site continues to function properly.
•DC-powered configuration fits into this scheme as follows:
— Each PDU receives four branch circuits.
— Each server receives a feed from each PDU and a different branch
circuit.
•
In this fashion, with dual hot-swappable power supplies, there is no
single point of failure in the power system. For example, you can remove
any power supply, including a PDU, and everything continues to work.
•
This is applicable to either North American or European installation
sites (with a 230 V AC inverter).
•
The secondary rack supports four servers and follows a similar scheme.
About the power distribution unit
Introduction
A PDU is installed in a rack that has DC-powered servers. Power from
the DC supply source enters the PDU and can then be distributed to one
or more servers. A single PDU can supply DC power to four DC power
supply modules. A server can have either one or two power supply modules
installed. You can determine the number of PDUs to install in a rack by
counting the number of power supply modules in each rack.
PDU power and grounding
To ensure a complete power and grounding installation:
•
In rackmount DC-powered server installations, ensure the PDU (Power
Distribution Unit for DC applications) is installed on the same rack as
the CallPilot server. This is required since the main ground wire for the
PDU is not insulated from the metal enclosure.
Multiple PDUs
A server operates on a single power supply module. Its total capacity is
two installed power supply modules. The second power supply module is
the redundant power supply module.
A PDU can distribute power to a maximum of four power supply units that
can be installed in two or more servers. Therefore, if there are three or four
servers installed in a rack, then you must install a second PDU.
Note: The power supply module installs in the server. It does not refer
to a UPS, which is a separate unit on the rack.
PDU terminal blocks and wiring diagram
A PDU consists of eight terminal blocks within a metal enclosure. Before
installing the PDU, connect the terminal blocks so that each output
connector receives power from a separate -48 V dc branch circuit, as shown
in the following diagram. Use AWG 10 wires for these connections.
Single PDU wiring diagram
About the power distribution unit 41
DC power input
DC power input into the distribution unit connects BAT-1 to BAT-4 and BR-1
to BR-4. Refer to the preceding diagrams for the location of these terminals.
Connect the input wires before installing the PDU on the rack.
Install BAT/BATRTN wires in pairs. Each pair of wires supplies voltages to a
module through a power harness. The module harnesses are installed in
the cabinet PDU and connected to the modules at the factory. See "About
the power distribution unit" (page 40).
To bring DC power and ground into the PDU
StepAction
1
If you are using a conduit, terminate the 32 mm (1-1/4 in.) or 19 mm
(3/4 in.) conduit at the top rear of the cabinet or at the bottom front of
the cabinet using the knockouts provided. The number of wire pairs
you can run in each conduit depends on the wire gauge.
Note: To preserve ground integrity, the conduit must be
insulated.
2
Select a power feed with a circuit breaker dedicated to each module,
and identify it with an appropriate tag.
3
Select a wire size to suit the required feed length from the power
source (see "DC wire gauge tables" (page 36)).
4
Use pliers to strip 6 mm (1/4 in.) to 13 mm (1/2 in.) of the insulation
from one end of all power and ground feed wires.
5
6
7
8
9
Undo the terminal block screws at (-) positions 0, 1, 2, and 3.
Insert the red wires into terminal block positions 0, 1, 2, and 3.
Secure the wires in the terminal block by tightening the screws.
Undo the terminal block screws at (+) positions 0, 1, 2, and 3.
Insert the black wires into terminal block positions 0, 1, 2, and 3.
10
11
Secure the wires in the terminal block by tightening the screws.
Select a #10 AWG green wire safety ground and attach it to the
cabinet.
12Measure the module ground continuity by touching one multimeter
lead to any BATRTN terminal block connector and the other end
to the GND terminal block connector. Ensure the measurement is
between 0-0.5 ohms.
Chapter 5
Installing the server and connecting the
peripheral devices
In this chapter
"Installing the server" (page 43)
"Preparing the modem" (page 44)
"Connecting peripherals to the server" (page 47)
"Connecting the server to the ELAN subnet" (page 49)
"Connecting the server to the Nortel server subnet (optional)" (page 51)
"Installing the Nortel software feature dongle" (page 52)
"Connecting the server to power" (page 53)
Installing the server
Introduction
Before you install the 1002rp server, ensure that the chosen location meets
the requirements identified on the "Site inspection checklist" provided in the
Installation and Configuration Task List (NN44200-306).
To install the server
Place the 1002rp serverin its chosen location. If you are installing the server
in a rack cabinet, follow the instructions that are provided with the slide rails.
Connect peripheral devices as described in the remainder of this chapter.
44 Chapter 5 Installing the server and connecting the peripheral devices
WARNING
Do not connect the server to the power yet.
Preparing the modem
Introduction
You require a modem to support remote dial-up access to the CallPilot
server. The modem also enables Nortel technical support to connect to
your CallPilot server for troubleshooting purposes. Nortel connects to your
server only when you request technical assistance.
Required equipment
To install the modem, you need the following equipment:
•
an RJ-11 analog phone cord
•
a power adapter cord
•
an analog line jack
•
tweezers, or a screwdriver small enough to use to adjust DIP switches
The following modem is provided with your server:
•
an analog external U.S. Robotics 56-Kbit/s modem (NTRH9078) that
includes a 25-pin male to 9-pin female shielded serial cable for your
modem
Note: Ensure that you have the correct cable for your modem, as
follows:
— 56-Kbit/s modem: A0841984
Modem DIP switches
Set the modem DIP switches before you connect the modem to the CallPilot
server.
Note: This section applies only to the U.S. Robotics 56-Kbit/s external
Sportster modem. If your modem is different, refer to the documentation
for your modem.
The following diagram shows the key components of the external modem,
including the location and required settings of the DIP switches:
Note: The above diagram shows the power switch and power input
for an AC server. The rest of the diagram is the same for AC or DC
servers. For peripheral device connections, this picture applies to AC
and DC servers.
To connect the mouse, keyboard, and monitor to the server
StepAction
1Place the monitor, keyboard, and mouse in the same location as
48 Chapter 5 Installing the server and connecting the peripheral devices
2
Plug the keyboard/mouse dual cable into the PS/2 connector on the
SBC card faceplate (see "Rear panel connectors" (page 47)).
3
Plug the keyboard and mouse into the appropriate connectors on
the keyboard/mouse dual cable.
4
Plug the monitor into the monitor connector on the SBC card.
Tighten the screws on the connector.
5
Ensure that a single-point ground reference is available for all
the power outlets serving the CallPilot server and its peripherals.
Before the CallPilot server installation, a qualified electrician must
implement the single-point ground reference requirement between
the power outlets of the CallPilot server and the power outlets of
the switch.
6
Connect the power cord to the monitor and plug the other end into
a wall receptacle or power bar.
Note: Ensure that the power source is consistent with the SBC
for all ancillary equipment.
7
Turn on the monitor.
—End—
To connect the modem to the server
StepAction
1
2
3
4
5
6
Ensure that the modem AC power cord is not plugged in.
Connect the large 25-pin male connector to the back of the modem.
Tighten the connector screws.
Connect the 9-pin female connector to COM1 at the rear of the
server. Tighten the connector screws.
Connect one end of the telephone cable to the modem RJ-11 jack
labeled LINE.
Connect the other end of the telephone cable to the RJ-11 jack in
the wall.
Ensure that a single-point ground reference is available for all
the power outlets serving the CallPilot server and its peripherals.
Before the CallPilot server installation, a qualified electrician must
implement the single-point ground reference requirement between
the power outlets of the CallPilot server and the power outlets of
the switch.
7
Connect the power cord to the modem, and plug the other end into
a wall receptacle or power bar.
Note: Ensure that the power source is consistent with the SBC
for all ancillary equipment.
8
Turn on the modem.
—End—
What is next?
Continue with "Connecting the server to the ELAN subnet" (page 49).
Connecting the server to the ELAN subnet
Introduction
ATTENTION
This section applies only if the 1002rp server connects to a Meridian 1 switch or
Communication Server 1000 system.
Connect the CallPilot server to the Meridian 1 switch or Communication
Server 1000 system using the ELAN interface.
ATTENTION
For important considerations about using the ELAN subnet in your network, see
the CallPilot Planning and Engineering Guide (NN44200-306).
ATTENTION
To comply with EMC radiation requirements, a Class A hub must be located 10 m
(33 ft.) away from the 1002rp server. Shielded Ethernet cables must be used.
Media Access Control address
The Media Access Control (MAC) address is a unique number assigned to
network cards and controllers. The procedure below asks you to record
the ELAN MAC address. The MAC address is recorded on a label affixed
to the back of the chassis.
See the diagram on page "Rear panel connectors" (page 47) to
locate the ELAN Ethernet connector.
Nortel CallPilot
1002rp Server Hardware Installation
NN44200-300 01.01 Standard
5.0 23 February 2007
Page 50
50 Chapter 5 Installing the server and connecting the peripheral devices
2
Locate the MAC address label on the back of the chassis that
identifies the ELAN controller MAC address.
3
Record the MAC address on the Configuration Wizard worksheet
that is provided in the Installation and Configuration Task List
(NN44200-306).
You need the MAC address to identify the ELAN when running the
Configuration Wizard to configure the CallPilot server.
4
Connect an RJ-45 network cable from the ELAN hub or switch to the
ELAN connector on the server.
Note: The ELAN hub or switch is optional if you use a cross-over
network cable to make a direct point-to-point connection from the
server to the switch. However, if you choose to establish a direct
point-to-point ELAN connection, no other device can connect
to the ELAN.
5
At the switch, connect the ELAN network cable to an MAU (Ethernet)
transceiver for a Meridian 1, or to the RJ45 ELAN connector for a
CS1000. Then complete the connection from the transceiver to the
switch.
What is next?
the server willTHEN
be connected to the Nortel server
subnet
not be connected to a Nortel server
subnet
DANGER
MAU model NTRH9069 is not suitable for installation in
ducts, plenums, or other spaces used for environmental
air. Do not install it above a false ceiling or below a raised
floor, unless it can be confirmed that these spaces are not
used to convey environmental air.
—End—
continue with "Connecting the server
to the Nortel server subnet (optional)"
(page 51)
continue with installing the software
feature dongle. See "Installing the
Connecting the server to the Nortel server subnet (optional) 51
Connecting the server to the Nortel server subnet (optional)
Introduction
This section provides instructions to connect the server to the Nortel server
subnet.
Note: The Nortel server subnet is optional. However, a Nortel server
subnet is required to support desktop and Web messaging users.
ATTENTION
To comply with EMC radiation requirements, a Class A hub must be located 10 m
(33 ft.) away from the 1002rp server. Shielded Ethernet cables must be used.
Media Access Control address
The MAC address is a unique number assigned to network cards and
controllers. The procedure below asks you to record the CLAN MAC
address. The MAC address is recorded on a label affixed to the back of
the chassis.
To connect the server to the Nortel server subnet
StepAction
1
See the diagram on page "Rear panel connectors" (page 47) to
locate the CLAN network card.
2
Locate the MAC address label on the back of the chassis that
identifies the CLAN controller MAC address.
3
Record the MAC address on the Configuration Wizard worksheet
that is provided in the Installation and Configuration Task List
(NN44200-306).
You need the MAC address to identify the CLAN when running the
Configuration Wizard to configure the CallPilot server.
Note: When connecting the optional Nortel server subnet, do
not power up unless your antivirus programs and Nortel security
updates are installed first.
4
Connect an RJ-45 network cable from the CLAN hub or switch to
the CLAN connector.
—End—
What is next?
Continue with "Installing the Nortel software feature dongle" (page 52).
52 Chapter 5 Installing the server and connecting the peripheral devices
Installing the Nortel software feature dongle
Introduction
The software feature key is a security device that stores the unique serial
number of the server. The feature key is embedded in the Nortel software
feature dongle, which plugs into the parallel port.
An illustration of the software feature key embedded in the software feature
dongle is shown below:
Requirements
For installation, you require a Phillips No. 1 screwdriver.
Ensure that there is no cable connected to the parallel port.
Nortel CallPilot
1002rp Server Hardware Installation
NN44200-300 01.01 Standard
5.0 23 February 2007
Page 53
Connecting the server to power 53
Note: The parallel port is also known as the printer port or LPT1.
It is located at the back of the server. See the diagram on page
"Rear panel connectors" (page 47).
2
If the software feature key is not preinstalled in the dongle, remove it
from the plastic bag, and carefully insert it into the software feature
slot on the dongle. Make sure that the clips secure it properly and
that the Nortel logo faces outwards.
3
4
Plug the male end of the adapter into the parallel port.
Tighten the connector screws.
What is next?
Continue with "Connecting the server to power" (page 53).
Connecting the server to power
Before you begin
Ensure that proper power and grounding are available for all the power
outlets serving the CallPilot server and its associated peripherals. Power
for these devices must be wired and fused independently of all other
receptacles, and referenced to the same ground as the PBX system.
A qualified electrician must implement the single-point ground reference as
required between the power outlets of the CallPilot server and the power
outlets of the switch.
—End—
Provide a sufficient number of properly grounded power outlets or power
bars for all equipment. For more information, refer to grounding and power
requirements in this document and in the CallPilot Planning and EngineeringGuide (NN44200-200).
The single-point ground (SPG) required by the system can be an isolated
ground (IG) bus or AC equipment ground (ACEG) bus in the service panel
or transformer. The system must be connected to safety ground/protective
earth in accordance with NEC requirements. For international use, the
system must be connected to safety ground/protective earth in accordance
with Paragraph 2.5 of EN60950/IEC950.
Note: Refer to Large System: Planning and Engineering
(553-3021-120) for a complete description of approved ground sources
and methods. Insulated ground wire must be used for system grounding.
Before you connect the server to the power source, review the following
diagram to ensure that all peripheral hardware devices are in place.
54 Chapter 5 Installing the server and connecting the peripheral devices
Note: For details on the DC power source for 1002rp DC servers, see
"Installing the second power supply module (AC or DC)" (page 34)
To connect the 1002rp AC server to power
StepAction
WARNING
The power outlets used by the CallPilot server and its peripheral
devices must be connected to the same single-point ground
reference as the one used by the switch with MGate cards
(NTRB18CA) connected to the CallPilot server. If this requirement
is not met, power transients can cause personal injury, or hardware
failure, or both. Refer to the Installation and Configuration TaskList (NN44200-306) for more information on single-point grounding
requirements.
Plug the server AC power cord into the server rear panel.
Nortel CallPilot
1002rp Server Hardware Installation
NN44200-300 01.01 Standard
5.0 23 February 2007
Page 55
Connecting the server to power 55
2
Plug the other end into a wall receptacle or power bar.
—End—
To connect the 1002rp DC server to power
StepAction
DANGER
•
Only qualified personnel can alter electrical connections.
•
Ensure the power distribution unit (PDU) is turned off
until you are instructed to turn it on.
1
2
Connect the DC power cable to the server.
Connect the other end of the DC power cable to the PDU. Use the
supplied clips and screws to secure the plugs.
The following photograph shows the keyed plug of the DC power
cable. This plug connects to the PDU:
Note: If you are not using a Nortel-supplied PDU, have a
qualified electrician connect the cable appropriately to your DC
power plant. The 1002rp uses a negative 48 V power supply,
therefore the red cable is negative (-48 V) and the black cable is
the ground (GND).
Appendix A
EMC emission level protection for the
1002rp Server
To lower the EMC emission level, ferrite cores are installed with one loop
(see diagram below) on the following external cables:
•
Ferrite Core (TDK and part number ZCAT3035-1330) — for the triple
DS30X I/O cable (Nortel and part number NTRH2014), at each end
of the cable
•
Ferrite Core (TDK and part number ZCAT1325-0530) — for the modem
power supply cable, at each end of the cable
•Ferrite Core (Fair Rite and part number 0431164181) — for the Trenton
combined keyboard and mouse Y connector cable, at the server end
of the cable
•
Ferrite Core (part number WE 742 7111) — for Ethernet port cat5 UTP
cable, at the server end of the cable
57
CAUTION
The ferrite cores are preinstalled on these customer provided
cables. It is not the customer’s responsibility to attach these ferrite
cores to these cables. However, the customer should ensure that
these ferrites are in place to keep the EMC emission levels low.
Publication: NN44200-300
Document status: Standard
Document version: 01.01
Document date: 23 February 2007
To provide feedback or to report a problem in this document, go to w
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks.
*Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
*Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
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