Nortel Networks NN43119-101 User Manual

Nortel Communication Server 1000

IP Softphone 2050

User Guide

GNU GENERAL PUBLIC LICENSE

Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble

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TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION

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NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

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END OF TERMS AND CONDITIONS

How to Apply These Terms to Your New Programs

If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.

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signature of Ty Coon, 1 April 1989 Ty Coon, President of Vice

This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library General Public License instead of this License.

MAD

This product contains module MAD, which is distributed in accordance with the terms of the GNU General Public License version 2, provided below.

This product is licensed as described in “GNU GENERAL PUBLIC LICENSE” above.

Revision history

June 2010

Standard 04.01. This document is up-issued to support Communication Server Release 7.0.

June 2009

Standard 03.02. This document is up-issued to support IP Softphone 2050 Release 3.3 with Communication Server Release 5.5 and later.

May 2009

Standard 03.01. This document is up-issued to support Communication Server Release 6.0.

July 2008

Standard 02.03. This document is up-issued to support IP Softphone 2050 Release 3.1.

Revision history

February 2008

Standard 02.02. This document is up-issued to add information to

the USB Headset Adapter features appear dimmed section. And

Revision history

to add information on using the Reset button in the Profiles

section.

December 2007

Standard 02.01. This document is up-issued to support IP Softphone 2050 Release 3.

July 2007

Standard 01.02. This document is up-issued to update Input Modes.

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 User Guide (NN10300-054).

June 2006

Standard 4.00. This document is up-issued to reflect additional information about reserved keyboard keys.

March 2006

Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 4.5, for the IP Softphone 2050 Version 2.

August 2005

Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 4.5.

March 2005

Standard 1.00. This is the first issue of the document after removing MVC 2050.

IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 17

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

IP Softphone 2050 Call Control window . . . . . . . . . . . . . . . 21

Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Control window elements and functions . . . . . . . . . . . . . 24

Hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

System tray icon and menu . . . . . . . . . . . . . . . . . . . . . . . . . . 28

IP Softphone 2050 Directories . . . . . . . . . . . . . . . . . . . . . . . 29

Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Contents

CS 1000 Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing and setting up the IP Softphone 2050 . . . . . . . . 34

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . 35

Managing contacts from the Local Directory . . . . . . . . . . 36

Adding contacts to a Local Directory . . . . . . . . . . . . . . . . . . . 36

Editing contacts in the Local Directory . . . . . . . . . . . . . . . . . . 37

Deleting contacts from the Local Directory . . . . . . . . . . . . . . . 37

Finding contacts in the Local Directory . . . . . . . . . . . . . . . . . . 38

Filtering a Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dialing from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . 39

Managing Groups in the Shortcut Bar . . . . . . . . . . . . . . . . . . 40

Contents

Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . 41

Linking to external directories . . . . . . . . . . . . . . . . . . . . . . . . . 42

Managing contacts from the CS 1000 Directory . . . . . . . . 47

Adding contacts to the Personal Directory . . . . . . . . . . . . . . . 47

Editing CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . . 48

Deleting CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . 49

Finding CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . . 49

Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 49

Dialing from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Dialing from the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Managing IP Softphone 2050 calls . . . . . . . . . . . . . . . . . . . 51

Making telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Answering telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Incoming Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Holding and retrieving telephone calls . . . . . . . . . . . . . . . . . . 53

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . . 53

Hanging up telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Support for TAPI applications . . . . . . . . . . . . . . . . . . . . . . . . . 55

Viewing active status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

IP Softphone 2050 Expansion Module . . . . . . . . . . . . . . . . 58

Using the Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . 59

Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

IP Softphone 2050 Graphical External Application Server 61

Configuring the GXAS plugin . . . . . . . . . . . . . . . . . . . . . . . . . 61

Starting the GXAS plugin . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Selecting a GXAS application . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using the session window . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Contents

IP Softphone 2050 USB Headset Adapter . . . . . . . . . . . . . 63

Answering calls with the USB Headset Adapter . . . . . . . . . . . 65

Hanging up calls with the USB Headset Adapter . . . . . . . . . . 65

Adjusting the volume with the USB Headset Adapter . . . . . . 65

Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using the Smart Functions menu . . . . . . . . . . . . . . . . . . . . . . 66

Customizing the Smart Functions menu . . . . . . . . . . . . . . . . . 67

Custom Functions for Smart Functions menu . . . . . . . . . . . . 67

IP Softphone 2050 macros . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Entering a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Deleting a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Playing a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

IP Softphone 2050 menu commands . . . . . . . . . . . . . . . . . 72

Call Control window menu command . . . . . . . . . . . . . . . . . . . 72

IP Softphone 2050 Settings . . . . . . . . . . . . . . . . . . . . . . . . . 76

Opening the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

License Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Sound Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Advanced Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Contents

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Text Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Lamp Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Key Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Personal Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Plantronics USB Bluetooth Headset . . . . . . . . . . . . . . . . . . . . 97

USB Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Control groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Accessibility Interface Menu . . . . . . . . . . . . . . . . . . . . . . . . . 102

Navigating Control Groups and Menu Commands . . . . . . . . 102

Using hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Limitations of Accessibility Interface . . . . . . . . . . . . . . . . . . . 104

Configuring CS 1000 Directory user preferences . . . . . . 105

Choosing the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Configuring the date and time . . . . . . . . . . . . . . . . . . . . . . . 106

Enabling the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Configuring Call Log options . . . . . . . . . . . . . . . . . . . . . . . . 106

Using Password Administration . . . . . . . . . . . . . . . . . . . . . . 110

IP Softphone 2050 Diagnostics . . . . . . . . . . . . . . . . . . . . . 113

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using the IP Softphone 2050 diagnostics . . . . . . . . . . . . . . . 113

Contents

Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . 115

Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Reset conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

USB Headset problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

TAPI problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Contents

IP Softphone 2050 overview

The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter.

Designed to work with IP-based phone systems, the IP Softphone 2050 provides Voice over IP (VoIP) services using a telephony server and your Local Area Network (LAN) or Wide Area Network (WAN).

The server that supports your IP Softphone 2050 determines the features you can access, such as Call Conference, Call Transfer, and Call Forward.

Features

The IP Softphone 2050 supports the following features:

• Twelve user-defined feature keys: six Programmable Line

(DN)/Feature Keys (self-labeled) and six lines/features accessed by

pressing the shift key

• Four soft keys that provide access to a maximum of 10 features

• Four-line display

• Directory capabilities stored locally on your PC or linked to external directories, such as Lightweight Directory Access Protocol (LDAP), Microsoft Outlook, and Windows Address Book (WAB) contact management software

• Communication Server (CS) 1000 Directory features (Personal Directory, Redial List, Callers List, and Password Administration) stored on the application server for systems running CS 1000 Release 4.0 or later software

• One-click direct dialing from various windows and applications

• Support for TAPI (Telephony Application Programming Interface)

• Five specialized fixed keys:

— Directory

IP Softphone 2050 overview

— Inbox (Message)

— Shift (Outbox)

— Services

— Expand

• Dedicated call processing keys:

—Hold

— Goodbye

—Answer

—Volume

—Mute

—Navigation

— Message Waiting

• User-selected ringer that lets the PC speakers or the headset ring for incoming calls

• Choice of the following interfaces:

— 1100 series theme

— Compact black and silver themes

— Accessibility Interface for the visually impaired

• Programmable hot keys that allow single key access to userdefinable features

• Supported languages include: Arabic, Chinese (Traditional and Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Korean, Japanese, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.

• Two input modes: Numeric, Alphabetic

• Support for Bluetooth and standard USB headsets

• Expansion Module (EM)

• Graphical External Application Server (GXAS) capability

• Drag and drop dialing

IP Softphone 2050 overview

• Macro functions available for programming long dialing patterns

Components

The IP Softphone 2050 supports six main components:

• “Call Control window” on page 19

• “Local Directory window” on page 19

• “Settings window” on page 19

• “System tray icon and menu” on page 20

• “Expansion Module” on page 20

• “i2050.exe application” on page 20

Call Control window

The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and CS 1000 Directory features (Personal Directory, Application Server Administration, and Password Administration).

For more information about the Call Control window, see “IP Softphone 2050 Call Control window” on page 21.

Local Directory window

Use the Local Directory window to create, manage, and use a telephone directory stored on your local computer and to access external directories, such as LDAP, Outlook, and WAB.

For more information about the Local Directory, see “Local Directory” on page 29.

Settings window

Use the Settings window—a series of dialog boxes—to set up the various IP Softphone 2050 features.

IP Softphone 2050 overview

For information about opening the Settings window, see “IP Softphone 2050 Settings” on page 76.

System tray icon and menu

You can right-click the IP Softphone 2050 system tray icon—located at

the right side of the Windows taskbar at the bottom of your screen—to make and manage calls.

Expansion Module

Use the Expansion Module (EM) to display the status of pre-programmed lines for other IP Phones on the network.

For more information, see “IP Softphone 2050 Expansion Module” on page 58.

i2050.exe application

The i2050.exe application lets the IP Softphone 2050 communicate with the server. This process appears as long as the IP Softphone 2050 icon appears in the system tray.

IP Softphone 2050 Call Control window

The IP Softphone 2050 Call Control window supports the 1100 theme— designed to look and feel like the desktop IP Phone 1100 series—as well as an additional two compact themes, available in black and silver. The IP Softphone 2050 also supports an Accessibility Interface for visually impaired users.

To open the IP Softphone 2050 Call Control window:

1. From your desktop PC, select Start.

2. Select Programs.

3. Select Nortel > IP Softphone 2050 > IP Softphone 2050.

Accessibility Interface

To open the IP Softphone 2050 Accessibility Interface from the Call Control window:

1. From your desktop PC, select Start > Programs > Nortel >

IP Softphone 2050 > IP Softphone 2050.

The Call Control window appears.

2. Click the Menu button.

3. Select File > Settings > Theme.

4. Select Accessibility Interface. Note: If the IP Softphone 2050 is running, you must exit and restart

for the change to the Accessibility Interface to take effect.

IP Softphone 2050 Call Control window

Call Control window

The Call Control window (see Figure 1 below and Figure 2 on page 23) includes the standard features that let you make and manage telephone calls.

For information about the elements of the Call Control window, see Table 1 on page 24.

Figure 1: Call Control Window—1100 series theme

Menu button

Line keys

Navigation arrows

Quit

Services

Copy

Volume up

Volume down

Mute

Speaker

Line keys Display

Soft keys

Inbox/Messages Outbox/Shift

Accessibility Interface

The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features. The Accessibility Interface has been tested on JAWS® Version 5.0. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators.

Menu Command options in the Accessibility Interface match those in the standard Call Control window.

High Contrast Mode is a Microsoft Windows feature that increases legibility for visibly impaired users by increasing screen contrast. Activate

this feature by navigating to Start > Control Panel > Accessibility

Options > Display and selecting the High Contrast checkbox.

For more information about navigating the Accessibility control groups and Menu Command options, see “Accessibility Interface” on page 101.

IP Softphone 2050 Call Control window

Call Control window elements and functions

Table 1 describes the elements and functions of the Call Control window.

Table 1: IP Softphone 2050 components and functions (Part 1 of 3)

Element Function

Primary display To provide call information (such as Caller ID)

and instructions for using certain soft key features.

When idling, the telephone displays only the date and time.

Soft keys To access server-definable features, such as

Transfer (for connecting calls to other people), Conference (for group calls), and so on.

To select a feature, click one of the four available soft-labelled soft keys, and then follow the instructions on the display.

Available soft key features vary, depending on:

• Your current task: the features available at any time depend on your current call activity.

• Server support: IP Softphone 2050 functionality depends on communication server configuration.

Note: To view additional features, click the

More soft key.

Call/Answer To make or answer a call.

Copy To copy contact information from CS 1000

Directory features.

Quit To quit a network service or feature.

IP Softphone 2050 Call Control window

Table 1: IP Softphone 2050 components and functions (Part 2 of 3)

Element Function

To scroll through menus and lists in the display area.

Navigation arrows

Use the Send/Enter key at the center of the navigation cluster to confirm menu selection (1100 series theme only).

Volume

To increase or decrease the volume.

decrease

increase

Headset To answer and make calls using the headset.

Handsfree To answer and make calls using the handsfree

speaker.

Mute Mute key functionality is enabled or disabled by

your system administrator. Contact your system

administrator to determine if your Mute key is

enabled.

If Mute key is enabled, click the Mute key to

mute the headset and listen to the receiving party

without transmitting. Click the Mute key again to

return to two-way conversation.

Note: If Mute key is not enabled, clicking the

Mute key places the call on hold. Click the Mute key again to restore the active call or

click the line key to restore the active call. You cannot retrieve this call from hold by clicking the Hold key.

The handset display indicates the Mute status

(Mute On or Mute Off).

IP Softphone 2050 Call Control window

Table 1: IP Softphone 2050 components and functions (Part 3 of 3)

Element Function

Hold To place an active call on hold.

The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold.

Return to the call by clicking the Line button of the call on hold.

Release To terminate an active call.

Line keys To access one of six programmable Line keys.

These keys can represent line appearances, DNs, or features.

The communication server provides the labels that appear on these keys.

Dialpad To dial a telephone number. Use your mouse

pointer to click the numbers you want to enter.

Directory To access CS 1000 Directory features.

Depending on how the system administrator sets up this service, use this button to access Personal Directory or other server-based directory services.

You can use CS 1000 Directory features to place a call. The call is placed on your prime line, unless you select a different line.

Services To access a list of network services.

Expand To access Graphical External Application Server

(GXAS) applications.

To access voice mail applications.

Msg/Inbox

Shift/Outbox To access voice mail applications and toggle

between feature key displays.

IP Softphone 2050 Call Control window

Hot keys

You can assign keyboard hot keys to access the full range of Call Control

window functions and menu options.

• “Adding a hot key” on page 27

• “Removing a hot key” on page 28

Adding a hot key

To add a new hot key:

1. Open the Settings window. For information about opening the

Settings window, see “Opening the Settings window” on page 76.

2. Select Hot Keys.

3. Choose the feature group that you want to access: Buttons, Menu, or Select Fields (Accessibility Interface only).

4. From the Items list, select the feature to which you want to assign a

hot key.

5. Under Press a new shortcut key, enter the key combination—“Alt +

Ctrl + V”, for example—that you want as your hot key.

6. Click Assign. Note: If the key combination is already taken, the previously assigned

feature appears in the Shortcut Key Currently Used By text box.

Note: To activate an item using the Select Fields feature group, click

Enter.

To assign a hot key, you can enter any keyboard key combination except for the following:

•A to Z

• Shift-A to Shift-Z

• Alt-A to Alt-Z

• 0 to 9

• Alt+0 to Alt+9

• Asterisk (*)

IP Softphone 2050 Call Control window

• Number sign (#)

• Up, down, left, and right arrow keys

• Shift+Up, Shift+Down

• PageUp, PageDn

• Alt+F1 to Alt+F12

• F1, Shift+F1,Ctrl+F1, Ctrl+Alt+F1, Ctrl+Alt+Shift+F1

• Space bar

Removing a hot key

To remove a hot key:

1. Open the Settings window. For information about opening the

Settings window, see “Opening the Settings window” on page 76.

2. Select Hot Keys.

3. Choose the feature group that you want to access: Buttons, Menu, or Fields (Accessibility Interface only).

4. From the Items list, select the feature from which you want to remove

a hot key.

5. Click Remove.

System tray icon and menu

Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window.

To access the menu, right-click the IP Softphone 2050 icon in the Windows taskbar system tray. From this menu, you can make, answer, and manage your calls, as well as access macros and features.

IP Softphone 2050 Directories

The IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Local Directory, stored on your local hard drive, and the CS 1000 Directory, stored on your server.

• “Local Directory” on page 29

• “CS 1000 Directory” on page 30

Local Directory

The IP Softphone 2050 Local Directory lets you store as many phone directories on your computer as you need. You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links.

You can use the Local Directory to:

• Link to external directories such as Outlook, Act, and LDAP.

• Dial from external directories.

• Save contacts locally to your computer.

• Filter long directories so they are easier to use.

Note: Do not confuse the IP Softphone 2050 Local Directory with the CS 1000 Directory (accessible by clicking Directory on the

toolbar).

The Shortcut Bar on the left side of the window lists all groups of shortcut links, including:

• Local Directory—main directory contacts

• Quick Dials—a built-in group for selecting shortcuts to contacts

IP Softphone 2050 Directories

Opening a Local Directory from the Call Control window

To open a Local Directory:

1. Click the Menu button and select View > Local Directory.

2. Select one of the following:

— On the Shortcut Bar, select Directories > Local Directory. — On the menu, select View > Local Directory.

Note: To open a previously accessed Local Directory, select File >

Recent Local Directories, and then select the Local Directory you

want to open.

For information about managing contacts and making calls from the Local Directory, see “Managing contacts from the Local Directory” on page 36.

CS 1000 Directory

The CS 1000 Directory maintains contact information and serversupported features in a remote, central database called the Application Server. Accessible from the IP Softphone 2050 Call Control window, the CS 1000 Directory supports the following features:

• Personal Directory

• Redial List

• Callers List

Note: Redial List and Callers List are Call Log features. The system

generates the content of the Redial List and the Callers List during call processing. You can delete individual entries or the entire directory in the Redial List and the Callers List, but you cannot add an entry or permanently change the content of an entry.

Personal Directory

You control your own Personal Directory. Use the Personal Directory to create and store up to 100 entries. You can edit, copy, or delete individual entries, or delete the entire list. You can also copy entries from other

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