Nortel Networks NN43118-100 User Manual

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Page 1

Title page

Nortel Communication Server 1000

IP Phone 2007

User Guide

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Page 3

Revision history

December 2009

Standard 04.02. Updates to document.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNISt im 4.0 Release 6.0 documentation is also used for Release 5.5.

May 2009

Standard 03.01. This document is up-issued to support Communication Server 1000 Release 6.0.

Revision history

January 2009

Standard 02.04. This document is up-issued to update technical content in the chapter Connecting the components.

April 2008

Standard 02.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.

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Revision history

May 2007

Standard 01.03. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2007 User Guide (NN10300-

017).

June 2006

Standard 3.00. This document is up-issued to support Nortel Communications Server 1000 Release 4.5.

August 2005

Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

May 2005

Standard 1.00. This document is issued to support the IP Phone 2007 on Nortel Communication Server 1000 Release 4.0.

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About the Nortel IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

IP Phone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Phone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Application area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Navigation area . . . . . . . . . . . . . . . . . . . . . . . . 17

Touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Calibrating the touch panel . . . . . . . . . . . . . . . . . . . . . . . 19

Using the stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cleaning the phone screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password (SCPW) . . . . . 21

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 24

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting the components of the phone . . . . . . . . . . . . . . . 24

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Entering text using the phone dialpad . . . . . . . . . . . . . . . . . . 28

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 29

Entering text using the pop-up keyboard . . . . . . . . . . . . . . . . 29

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 30

Configuring IP Phone Local Options . . . . . . . . . . . . . . . . . 31

Using Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Local Diagnostics menu . . . . . . . . . . . . . . . . . . . . . 31

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Contents

Using the Touch Panel Setup tool . . . . . . . . . . . . . . . . . . . . . 32

Adjusting Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuring services on the IP Phone 2007 . . . . . . . . . . . . 41

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 41

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 47

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Tools menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . . . . 49

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 51

Choosing a Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . 51

Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 53

Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 55

Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 56

Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 57

Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 60

Enabling On-hook Default Path . . . . . . . . . . . . . . . . . . . . . . . 60

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 64

Configuring Caller ID display order . . . . . . . . . . . . . . . . . . . . . 65

Configuring Normal mode indication . . . . . . . . . . . . . . . . . . . 66

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Contents

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 70

Making a call using the Corporate Directory . . . . . . . . . . 71

Making a call using the Personal Directory . . . . . . . . . . . 72

Making a call using the Callers List . . . . . . . . . . . . . . . . . 72

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 73

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 84

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 88

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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Contents

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Securing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Talking with more than one person . . . . . . . . . . . . . . . . . 101

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using the Conferee Selectable Display . . . . . . . . . . . . . . . . 103

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 107

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Autodial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using Call Page Connect to make an announcement . . . . . 109

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 110

Charging a call or charging a forced call . . . . . . . . . . . . . . . 110

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 114

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

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Contents

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 121

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 121

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 128

Using Virtual Office on your office phone . . . . . . . . . . . . 130

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 131

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 131

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 134

Resuming Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . 135

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 135

Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Setting Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . 137

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 139

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

External Server Applications . . . . . . . . . . . . . . . . . . . . . . . 144

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 145

Regulatory and safety information . . . . . . . . . . . . . . . . . . 147

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 149

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Contents

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About the Nortel IP Phone 2007

The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe r ne t connection.

The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI). In addition, advanced text and graphic-based Web-centric applications are supported.

The IP Phone 2007 does not support the IP Phone Key Expansion Module (KEM).

Note: Some features are not available on all phones. Consult your system administrator to verify which features are available for your use.

Basic features

The IP Phone 2007 supports the following features:

• large, color touch-panel display screen

• high quality speaker phone

• 12 programmable feature soft keys: six programmable line (DN)/ feature keys and six lines/features accessed by pressing the Shift key

• four context-sensitive soft keys

• volume control bar for adjusting ringer, speaker, handset, and headset volume

• five call processing fixed keys: —Hold — Goodbye — Handsfree —Mute — Headset

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About the Nortel IP Phone 2007

• shared LAN access with a PC

• automatic network configuration

• hearing-aid compatibility

• Web-based applications support

• remote firmware download

• USB port to support a keyboard or mouse. Note: For more information about context-sensitive soft keys, see

New in This Release Communication Server 1000 Release 6.0

(NN43001-115). Consult your system administrator to verify if your IP Phone 2007 is configured to support soft key functionality.

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About the Nortel IP Phone 2007

IP Phone controls

Figure 1 shows the IP Phone 2007 controls.

Figure 1: IP Phone 2007

Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume.

Use the Goodbye key to terminate an active call.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

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About the Nortel IP Phone 2007

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The key rocks for up, down, left, and right movements.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Press the Handsfree key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key a pplies to handsfree, handset, and headset microphones. The mute LED indicator flashes when the mute option is in use.

When a message is left for the user, the

Message Waiting Indicator (MWI) flashes.

When the ringer is set to on, this indicator lights and remains on to indicate an incoming call.

The two keys on either side of the navigation key are context-sensitive soft keys, with labels appearing on the display screen.

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About the Nortel IP Phone 2007

IP Phone display

The IP Phone 2007 provides a large, color touch-panel display that supports color XML/HTML content through an external application server.

The IP Phone 2007 LCD display screen has two areas:

• Application area

• Tools/Navigation area

Figure 2 shows an example of an idle LCD display screen.

Figure 2: IP Phone 2007 LCD screen

Note: The display can differ from the above exam p le.

To extend the life of the LCD panel, the panel goes dark (“sleeps”) after a configured period of time. For information about configuring the time before the display sleeps, see “Adjusting Display Settings” on page 33.

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About the Nortel IP Phone 2007

Application area

The Application area provides:

• line and feature soft key status

• information items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information (or call timer, if provisioned in the Telephone options menu), and IP Phone information

• context-sensitive soft keys

• feature keys

Figure 3 shows the Application area.

Figure 3: IP Phone 2007 Detailed in Application area

In the feature area, the soft keys can show either text or icons. Table 1 shows the soft key text and icon equivalents. The text labels are displayed by default and are changed using the Tools menu. For more information, see “To use the Button Customizing Tool” on page 38.

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About the Nortel IP Phone 2007

Your IP Phone 2007 displays different icons and text lab els depending on the version of your IP Phone and the installed firmware, as shown in

Table 1.

Table 1: Feature key text and icon displays

IP Phone 2007 older version IP Phone 2007 newer version

Text display Icon display Text display Icon display

Tools and Navigation area

The Tools/Navigation area provides controls for navigating between features and selecting tools. This area is visible and functional at all times unless you tap the keyboard icon. The pop-up keyboard occupies this portion of the screen.

Figure 4 on page 18 shows the Tools/Navigation area.

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About the Nortel IP Phone 2007

Figure 4: IP Phone 2007 Tools/Navigation area

The Tools/Navigation area has five main elements presented as touchable soft keys. The icons on the soft keys are different depending on the installed IP Phone software.

Tap this icon to determine which external graphical applications are registered (for example, My CallPilot), and launch them

Applications

by tapping on the appropriate icon.

Tap this icon to access the Telephone screen.

Telephone

Tap this icon to go to the primary external application configured by the administrator.

Primary

Application

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About the Nortel IP Phone 2007

Tap this icon to access the following tools used on the IP Phone 2007:

Tools

Keyboard

• Network configuration

• Local diagnostics

• Touch panel setup

• Display settings

• USB devices

• Preferences

•Lock menu

Tap this icon to display a virtual keyboard (pop-up keyboard) for text entry.

Either the pop-up or USB keyboards can be used to enter text in some of the applications. For more information, see

“Entering and editing text” on page 28.

Touch panel

You perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys by using the touch panel.

For important information about cleaning your touch-panel, see

“Cleaning the phone screen” on page 20.

Calibrating the touch panel

You calibrate the touch panel through the Tools menu, where you can fine-tune the touch panel. You are prompted to use the stylus to tap three targets. For more information, see “To use the Touch Panel Setup tool:”

on page 32.

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About the Nortel IP Phone 2007

Using the stylus

You operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel.

Cleaning the phone screen

Hold down the Goodbye key and then gently wipe the phone screen with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the phone.

Using anything other than a soft, dry cloth can contaminate phone components and cause premature failure.

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your phone.

The call features and FFCs must be assigned to your phone and supported by system software.

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About the Nortel IP Phone 2007

Security features

The following security features are available on your IP Phone 2007:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 2007 supports secure communication using secure realtime protocol (SRTP) media encryption featur e. If the fe at ur e is enab l ed , a security icon (q) appears on the screen when your call is encrypted. Contact your system administrator to find out if this feature is enabled on your phone.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic lock to prevent others from making calls from your phone.

• Password-protected phone features (for exampl e, Personal Directory, Callers List, and Redial List).

Your initial SCPW is defined by your system administrator. For more information, contact your system administrator.

To change your SCPW

1. Tap the Services soft key.

2. Press the Up/Down keys to scroll and to highlight Password Admin.

3. Tap the Select soft key.

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About the Nortel IP Phone 2007

4. Use the dialpad to enter your password

5. Press the Up/Down keys to scroll and

6. Tap the Select soft key.

7. Use the dialpad to enter the new

8. Tap the Select soft key to accept the

at the prompt.

highlight New Password.

password. Follow the instructions on the screen to confirm the new password.

new password. Note: If you are locked out of your

IP Phone 2007 or forget your SPCW, contact your system administrator.

To turn password protection on or off

1. Tap the Directory soft key.

2. Press the Up/Down navigation keys to scroll and to highlight Change

Protection Mode.

3. Tap the Select soft key to access the

Change Protection Mode.

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About the Nortel IP Phone 2007

4. Use the dialpad to enter your password (if Password Protection is enabled).

5. Tap the Enter soft key.

6. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— Enable Password Protection — Disable Password Protection Note: By default the password

protection is disabled.

7. Choose one of the following:

— Yes to accept the selection. — No to return to the Directory menu.

8. Tap the Done soft key.

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Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug the IP Phone 2007 into a regular

phone jack. This results in severe damage to

the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/100BaseT Ethernet jack.

Connecting the components of the phone

1. Attach the handset cord, with the longer straight section into the handset jack on the back of the phone, then route the straight section of the cord through the cord guide. Attach the other end of the handset cord to the handset.

2. Thread the supplied CAT5-e Ethernet cable through the bottom of the stand as shown in Figure 6 on page 26 . If using an optional AC power adapter, thread the cord through the bottom of the stand. If connecting your PC through the phone, unplug its Ethernet cable from the LAN and thread it through the stand. If using the optional USB mouse or keyboard, thread its cable through the stand.

3. Connect the Ethernet cable from your data network to the RJ-45 connector marked . If using an optional AC power adapter, connect to the AC jack in the bottom of the phone. If connecting a PC through the phone, connect the supplied Ethernet cable to the PC and the n to the RJ-45 connector marked . Plug in any optional USB devices as shown in Figure 6 on page 26 .

4. Attach the front edge of the stand by aligning the two clips on the bottom of the phone with the matching pivot points on the stand. Depress the tilt adjusting latch and push the stand firmly into the phone in the direction illustrated as shown in Figure 7 on page 26 . There should be two noticeable clicks when the stand is correctly attached. Arrange the cords so that they exit from the rear of the

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Connecting the components

stand in the channels provided and do not interfere with the tilt mechanism as shown in Figure 8 on page 27 .

5. Connect the Ethernet cable to the LAN Ethernet connection. If using an AC power adapter, plug into the nearest outlet. Your system administrator should provide you with correct installation information.

Note: The IP Phone 2007 supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power with the optional universal AC adapter, countryspecific AC power cables are separately orderable. To use Power over Ethernet, where power is delivered over the CAT5-e Ethernet cable, it must be supported by the LAN infrastructure.

Figure 5 shows connections on the IP Phone 2007.

Figure 5: IP Phone 2007 connections

The following figures show how to connect the phone components.

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Connecting the components

Figure 6: Attaching the Ethernet power cable, and handset cord

Figure 7: Attaching the stands

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Connecting the components

Figure 8: Arranging the cords to exit the stand

Page 28

Entering and editing text

You can enter and edit text on your IP Phone 2007 using the following methods:

• “Entering text using the phone dialpad” on page 28

• “Editing text using the soft keys” on page 29

• “Entering text using the pop-up keyboard” on page 29

• “Entering text using the USB keyboard” on page 30

The use of any of these methods for text entry depends on the application. Table 2 shows the applications and input devices that can be used for text entry:

Table 2: Application text entry

For: Use:

Call server related applications (for example, changing feature key labels, adding personal directory entries or for dialing)

Graphical applications Pop-up or USB keyboard Tools menu Pop-up or USB keyboard

Dialpad Pop-up or USB keyboard for

numeric entries only

Dialpad for numeric and text entries

Entering text using the phone dialpad

You use the dialpad to enter text when you use features such as programming an Autodial soft key.

For example, to enter the letter A, press the number 2 ke y once. To enter the letter C, press the number 2 key three times.

Note: No letters are associated with the number 1 or the number 0 key. Punctuation is associated with the number 1.

Page 29

Entering and editing text

When entering IP addresses with the dialpad, the address is entered as xxx**xxx**xxx**xxx, and the phone translates this to xxx.xxx.xxx.xxx.

Editing text using the soft keys

You use soft keys to access text when you work with applications such as Personal Directory, Redial List, and Callers List.

Table 3 describes the soft key editing functions on the IP Phone 2007.

Table 3: Editing soft key description

Soft key Description

Cancel Stop the current action.. Choose Select a symbol. Clear Clear the input field. Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Depends on application. More… Access additional soft keys.

Entering text using the pop-up keyboard

A full uppercase and lowercase keyboard and a number pad are available to enter text. The user can type on the keyboard with the stylus. The popup keyboard can be used to enter text in the tools and gr aph i ca l applications.

For number entry in phone applications (for example, when dialing), the keyboard can be used to enter digits (0 to 9), as well as asterisk (*) and pound (#). Other characters are ignored.

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Entering and editing text

Entering text using the USB keyboard

The USB keyboard, when connected, can be used to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), the keyboard can be used to enter digits (0 to 9), as well as * and #. Other characters are ignored.

When on a call, the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) can be used to control the phone. Table 4 shows the function keys and their associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to handsfree mode f2 Go to headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Page 31

Configuring IP Phone Local Options

Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu:

• “Using Network Configuration” on page 31

• “Using the Local Diagnostics menu” on page 31

• “Using the Touch Panel Setup tool” on page 32

• “Adjusting Display Settings” on page 33

• “Using USB Devices” on page 37

• “Using Preferences” on page 38 Note 1: Many of the selections in the Tools menu are intended for

system administrator use only. Note 2: If Password Protection is enabled on your IP Phone 2007,

you are prompted for a password when you open the Tools menu.

Entering text in the Tools menu items is easier with a USB keyboard.

Using Network Configuration

The Network Configuration displays the information that was configured when the phone was installed. This tool is for administrator use only. For detailed instructions, see IP Phones: Description, Installation, and Operation (NN43001-368).

Using the Local Diagnostics menu

The Local Diagnostic menu contains tools that are used to diagnose loca l problems. This menu is for administrator use only. For detailed instructions, see IP Phones: Description, Installation, and Operation (NN43001-368).

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Configuring IP Phone Local Options

Using the Touch Panel Setup tool

The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is recommended prior to first use or when stylus taps are not interpreted correctly.

To use the Touch Panel Setup tool:

1. Tap the Tools icon.

2. Tap the Touch Panel Setup soft key. The screen displays a calibration map,

the CANCEL soft key appears, and the system prompts you to:

Touch the center of the red

ball.

3. Using the stylus, tap each of the dots, in order, starting with the red dot in the lower-left portion of the screen, and following the sequence as prompted.

4. Tap the third dot, the display changes to indicate the result of the calibration.

If the calibration is successful, the phone reports: Data calibration is CORRECT, prompts: Save Data Calibration?, and displays the YES and NO soft keys and the calibration statistics.

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Configuring IP Phone Local Options

Choose one of the following: —Tap the YES soft key to save the

calibration settings and exit to the main display.

—Tap the NO soft key to abandon the

calibration settings and exit to the main display.

5. If the calibration is not successful, the phone reports Data calibration is WRONG, prompts: Repeat Calibration?, and displays the YES and NO soft keys and the calibration statistics.

Choose one of the following: —Tap the YES soft key to try the

calibration again (starting at step 3).

—Tap the NO soft key to abandon the

calibration and exit to the main display.

Adjusting Display Settings

The Display Settings tools are used to alter the physic al se ttin gs of the display.

To adjust the Display Settings:

1. Tap the Tools icon.

2. Tap the Display Settings soft key.

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Configuring IP Phone Local Options

3. The screen displays:

• Brightness and a set of Down and Up soft keys

• Backlight xxx, where xxx is a time in minutes or hours, and a set of Down and

Up soft keys.

• Screensaver xxx, where xxx is a time in minutes or hours, and a set of

Down and Up soft keys

• Display Dim Enabled and a checkbox to configure the screen dimmer.

4. To increase the display brightness, tap the Up soft key beside the Brightness label.

5. To decrease the display brightness, ta p the Down soft key beside the Brightness label.

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Configuring IP Phone Local Options

6. To increase the time before the display sleeps (goes black), tap the Up soft key beside the Backlight label. The sleep time increases from the default and provides settings for:

5 sec (5 seconds) 1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 min (15 minutes) 30 min (30 minutes) 1 hour (default)

2 hours

Always on (screen does not go black)

Note: Extending the sleep time or never sleeping reduces the life span of the display screen.

7. To decrease the time before the display sleeps (goes black), tap the Down soft key beside the Backlight label. The time decreases from the default and provides settings for:

Always on (screen does not go black)

2 hours

1 hour (default) 30 min (30 minutes) 15 min (15 minutes) 10 min (10 minutes) 5 min (5 minutes) 1 min (1 minute) 5 sec (5 seconds)

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Configuring IP Phone Local Options

8. To increase the time before the screensaver slideshow begins, tap the

Up soft key beside the Screensaver

label. The delay increases from the default and provides settings for:

1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 min (15 minutes) 30 min (30 minutes) 1 hour

2 hours

Off (default) Note: Extending the sleep time or never

sleeping reduces the life span of the display screen.

9. To decrease the time before the display sleeps (goes black), tap the Down soft key beside the Screensaver label. The time decreases from the default and provides settings for:

Off (default) 2 hours 1 hour

30 min (30 minutes) 15 min (15 minutes) 10 min (10 minutes) 5 min (5 minutes) 1 min (1 minute)

10. When the Display Dim Enabled checkbox is selected, the display dims instead of turning completely off after the Backlight timer expires. You can see the images on the display while the backlight is dimmed.

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Configuring IP Phone Local Options

11. To save any changes made to the display settings, tap the Apply soft key.

12. Tap the Exit soft key to exit to the display settings screen. Save your changes before exiting (see Step 11).

Using USB Devices

The USB Devices menu provides information ab ou t th e Univ er sa l Seria l Bus (USB) devices plugged into the USB port in the back of the phone.

To use the USB Devices:

1. Tap the Tools icon.

2. Tap the USB Devices soft key. The screen displays information about

the device connected.

3. Tap the Exit soft key to exit to the main display.

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Configuring IP Phone Local Options

Using Preferences

Configure individual user preferences using the Preferences tool. The

Preferences menu contains the Button Customizing Tool and the Exit

soft key.

To use the Button Customizing Tool

1. Tap the Tools icon.

2. Tap the Preferences soft key.

3. Tap the Button Customizing Tool soft key.

Three columns appear, labeled Buttons, Icons, and Labels:.

Table 5: Feature key buttons and icons display

Buttons Icons Labels

_ _ _ _ _ _ _ _ _

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Configuring IP Phone Local Options

Table 5: Feature key buttons and icons display

Buttons Icons Labels

_ _ _ _ _ _ _ _ _

The boxes shown with a black outline are the current settings.

4. To change a soft key from displaying text to displaying the icon, tap the associated icon button. A black box appears around the icon.

Example: to change the soft key labeled Inbox on the main display to the icon, tap the Inbox icon.

5. To change a soft key to display a custom label:

a. Tap twice on the corresponding field

in the Label column; a blinking cursor appears, and a black box appears around the label.

b. Enter text by typing on the USB

keyboard or the virtual keyboard.

c. Tap elsewhere on the screen to stop

editing the field.

Note: The system truncates the label if the text does not fit into the display area of the soft key.

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Configuring IP Phone Local Options

6. Choose one of the following:

• To apply the changes, tap the Apply soft key. The system responds with the message:

Saving is in progress and then the message appears: Saving is complete.

• To abandon the changes, tap the Exit soft key. The system responds with the message: Save changes? and the Yes and No soft keys display.

Choose one of the following:

—Tap the Yes soft key to save the

—Tap the No soft key to abandon the

7. Tap the Exit soft key to return to the Preferences menu.

To exit from the Preferences menu:

Tap the Exit soft key to return to the main display.

changes.

changes and exit to the Preferences menu.

Page 41

Configuring services on the IP Phone 2007

The IP Phone 2007 Services menu lists the following submenus:

•The Telephone Options menu is used by you or your system administrator to configure phone preferences.

•The Password Admin menu is used by you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office. For more information, see “Using

Virtual Office” on page 128.

Note: Consult your system administrator to verify if the Password Admin, Virtual Office Login, and Test Local Mode menus are available on your IP Phone 2007.

Using the Telephone Options menu

Use the Telephone Options menu option to access the following:

• “Adjusting the volume” on page 43

• “Adjusting the display screen contrast” on page 47

• “Selecting a language” on page 47

• “Configuring Live Dialpad” on page 48

• “Selecting Date and Time format” on page 49

• “Accessing display diagnostics” on page 51

• “Choosing a Local DialPad Tone” on page 51

• “Viewing phone information” on page 52

• “Diagnostics” on page 53

• “Choosing a Ring type” on page 59

• “Enabling or disabling Call Timer” on page 60

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Configuring services on the IP Phone 2007

• “Enabling On-hook Default Path” on page 60

• “Changing feature key labels” on page 61

• “Configuring Name Display format” on page 64

• “Configuring Caller ID display order” on page 65

• “Configuring Normal mode indication” on page 66 Note: When an option has a sublist, an ellipsis (...) appears after the

option.

In the Services menu, the current setting for options is marked with a phone icon.

Because this menu comes from the Call Server, use the Up/Down navigation keys for scrolling and tap the Select soft key.

To use the Telephone Options menu:

1. Tap the Services soft key.

2. Press the Up/Down navigation keys to scroll and to highlight Telephone

Options.

3. Tap the Select soft key.

4. Press the Up/Down navigation keys to scroll and to highlight an option (for example, Language…).

5. Tap the Select soft key. The display provides information required to adjust your selection.

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Configuring services on the IP Phone 2007

6. Choose one of the following:

—Tap the Select soft key to save

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep

existing settings.

Adjusting the volume

To adjust the volume, tap the Services soft key, select Telephone

Options, and select Volume adjustment… from the menu. Choose one

of the following:

• Ringer

• Handset listen

• Handsfree listen

• Headset listen

• Buzzer

To adjust the Ringer volume:

1. Press the Up/Down navigation keys to

2. Tap the Select soft key.

scroll and to highlight Ringer.

The phone rings.

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Configuring services on the IP Phone 2007

3. To increase or decrease the volume, choose one of the following:

—Tap the Up or Down soft keys. — Press the Up/Down or Left/Right

navigation keys.

4. Choose one of the following: —Tap the Select soft key to save the

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

To adjust the Handset listen volume:

1. Press the Up/Down navigation keys to scroll and to highlight Handset listen.

2. Tap the Select soft key.

3. To increase or decrease the volume, choose one of the following:

—Tap Up or Down soft keys. — Press the Up/Down or Left/Right

navigation keys.

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Configuring services on the IP Phone 2007

4. Choose one of the following: —Tap the Select soft key to save the

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

To adjust the Handsfree listen volume:

1. Press the Up/Down navigation keys to scroll and to highlight Handsfree listen.

2. Tap the Select soft key.

3. To increase or decrease the volume, choose one of the following:

—Tap the Up or Down soft keys. —Press the Up/Down navigation keys.

4. Choose one of the following: —Tap the Select soft key to save the

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

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Configuring services on the IP Phone 2007

To adjust the Headset listen volume:

1. Press the Up/Down navigation keys to scroll and to highlight Headset listen.

2. Tap the Select soft key.

3. To increase or decrease the volume, choose one of the following:

4. Choose one of the following:

To adjust the Buzzer volume:

1. Press the Up/Down navigation keys to

2. Tap the Select soft key.

—Tap the Up or Down soft keys. —Press the Up/Down navigation keys.

—Tap the Select soft key to save the

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep

existing settings.

scroll and to highlight Buzzer.

The buzzer sounds.

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Configuring services on the IP Phone 2007

3. To increase or decrease the volume, choose one of the following:

—Tap the Up or Down soft keys. —Press the Up/Down navigation keys.

4. Choose one of the following: —Tap the Select soft key to save the

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

Adjusting the display screen contrast

To adjust the LCD display screen contrast, tap the Services soft key, select Telephone Options, and select Contrast adjustment from the menu. This call server controlled contra st adjustment wor ks for IP Phone 2007 models with product codes NTDU96AA70, NTDU96AB70, NTDU96AC70E6. For the IP Phone 2007 model with product code NTDU96Bx70E6 (where x is A or higher), display adjustments can be made from the Local menu only; there is no change when the call server controlled Contrast adjustment is used with this model.

Note: For additional info on adjusting the display settings for the IP Phone 2007, see “Adjusting Display Settings” on page 33".

Selecting a language

The display is available in multiple languages. The language for parts of the display are locally configured using the Tools menu, while others are configured through the call server.

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Configuring services on the IP Phone 2007

To select a language:

Tap the Services soft key, select Telephone Options, and select

Language…

1. Press the Up/Down navigation keys to scroll and to highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be installed on your IP phone. Contact your system administrator for more information on available languages.

2. Choose one of the following: —Tap the Select soft key to save the

desired language and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

Tools menu

Use the procedure described in “Using Preferences” on page 38 to change the language for the local labels of the graphical user interface.

Configuring Live Dialpad

Use Live Dialpad to dial a number using the phone dialpa d without picking up the handset, press the handsfree key or press the line (DN) key.

Note: The primary DN key is automatically activated.

To configure Live Dialpad, tap the Services soft key, select Telephone

Options and select Live Dialpad from the menu.

Page 49

To configure Live Dialpad:

Configuring services on the IP Phone 2007

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— on — off

4. Choose one of the following: —Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

Selecting Date and Time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date and time format, tap the

Services soft key, select Telephone Options and choose Date/Time…

from the menu.

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Configuring services on the IP Phone 2007

To select the date and time:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

2. Choose one of the following: —Tap the Select soft key to save the

format and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

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Configuring services on the IP Phone 2007

Accessing display diagnostics

The display diagnostics option tests the phone display screen and indicator lights.To access display diagnostics, tap the Services soft key, select Telephone Options, and select Display diagnostics from the menu.

To select Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

2. Tap the Cancel or Quit soft key to return to the Telephone Options menu.

Choosing a Local DialPad Tone

The Local DialPad Tone option produces dual-tone multifrequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a Local DialPad Tone, tap the Services soft key, select Telephone Options, and select Local DialPad Tone from the menu.

To choose a Local DialPad Tone:

1. Press the Up/Down navigation keys to scroll and to highlight one of the following dialpad tones:

— None to disable all tones. — Short Click to enable a single tone

for all keys.

— DTMF to turn on a separate DTMF

tone for each key.

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Configuring services on the IP Phone 2007

2. Choose one of the following: —Tap the Select soft key to save the

tone selection and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

Viewing phone information

The Set Info option displays the following:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Location Info

• Encryption Info To view the phone information, tap the Services soft key, select

Telephone Options, and select Set Info from the menu.

To view the phone information:

1. Press the Up/Down navigation keys to scroll through the list to view the phone information.

2. Tap the Cancel soft key to return to the

Telephone Options menu.

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Configuring services on the IP Phone 2007

Diagnostics

The diagnostics option from the Telephone Options menu is unsuppor ted. Tap the OK soft key to return to th e Telephone Options menu. Double-tap the Services soft key to access Local diagnostic utilities. You can also tap the Tools icon and select Local diagnostics from the menu.

Configuring call log options

Use the Call Log option to configure the following preferences:

• “Configuring the Callers List log” on page 53

• “Configuring New Call indication” on page 55

• “Configuring Preferred Name Match” on page 56

• “Configuring Area Code Setup” on page 57

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default setting is Log all calls. To log only unanswered calls, tap the Services soft key, select Telephone Options, and select Call Log Options from the menu.

To log only unanswered calls:

1. Press the Up/Down navigation keys to

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to

scroll and to highlight the Incoming

Calls option.

scroll and to highlight the Log Mode option.

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Configuring services on the IP Phone 2007

4. Tap the Select soft key.

5. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

6. Choose one of the following:

—Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

To log all calls:

1. Press the Up/Down navigation keys to scroll and to highlight the Incoming

Calls option.

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight the Log Mode option.

4. Tap the Select soft key.

5. Press the Up/Down navigation keys to scroll and highlight Log All Calls.

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Configuring services on the IP Phone 2007

6. Choose one of the following:

—Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

Configuring New Call indication

You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is On. To configure New Call indication, tap the Services soft key, select Telephone

Options, and select Call Log Option from the menu.

To configure New Call indication:

1. Tap the Select soft key to select

Incoming Calls.

2. Press the Up/Down navigation keys to scroll and to highlight New Call

Indication.

3. Tap the Select soft key.

4. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— New call indication:On — New call indication:Off

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Configuring services on the IP Phone 2007

5. Choose one of the following: —Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

Configuring Preferred Name Match

You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is Off. To configure Preferred Name Match, tap the Services soft key, select Telephone

Options, and select Call Log Option from the menu.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— Pref Name Match: On — Pref Name Match: Off

4. Choose one of the following: —Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

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Configuring services on the IP Phone 2007

Configuring Area Code Setup

Using the Area Code Setup menu, a user can save up to three area codes. After an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area cod e (as opposed to the area code followed by the phone number).

This reordering is also performed when you scroll through your Callers List.

To configure an area code, tap the Services soft key, select Telephone

Options, and select Call Log Option from the menu.

To configure default area codes (three maximum):

1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup.

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— 1st Code: — 2nd Code: — 3rd Code:

4. Tap the Select soft key.

5. Use the dialpad to enter the new area code at the prompt.

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Configuring services on the IP Phone 2007

6. Choose one of the following:

—Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

To edit area code display:

1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup.

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— 1st Code: — 2nd Code: — 3rd Code:

4. Tap the Select soft key.

5. Use the Clear soft key to clear the area code.

6. Use the dialpad to enter the new area code, using the Delete soft key to remove errors.

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Configuring services on the IP Phone 2007

7. Choose one of the following: —Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep

existing settings.

Choosing a Ring type

The Ring type option sets the phone ring tone. To choo se a ri ng type , tap the Services soft key, select Telephone Options, and select Ring

type… from the menu.

To select a Ring type:

1. Press the Up/Down navigation keys to scroll and to highlight one of the ring types.

2. Tap the Play soft key to hear the ring tone.

3. Tap the Stop soft key to stop the tone.

4. Choose one of the following: —Tap the Select soft key to save the

ring type and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep

existing settings.

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Configuring services on the IP Phone 2007

Enabling or disabling Call Timer

The Call Timer measures the length of each call. To enable Call Timer, tap the Services soft key, select Telephone Options, and select Call

Timer.

To enable or disable Call Timer:

1. Press the Up/Down navigation keys to scroll and to highlight either:

— Call timer: Off — Call timer: On

2. Choose one of the following: —Tap the Select soft key to save the

setting and return to the Telephone

Options menu.

—Tap the Cancel soft key to keep the

existing settings.

Enabling On-hook Default Path

Using the On-hook Default Path option, you can use a headset or the Handsfree feature to operate your IP Phone while it is on-hoo k.To ena ble On-hook Default Path, tap the Services soft key, select

Telephone Options, and select On-hook Default Path from the menu.

To enable On-hook Default Path:

1. Select one of the following: — Handsfree enabled — Headset enabled

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Configuring services on the IP Phone 2007

2. Choose one of the following:

—Tap the Select soft key to save your

choice.

—Tap the Cancel soft key to keep

existing settings.

Changing feature key labels

The Change FeatureKey label option renames the label displayed ne xt to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, tap the Services key, select

Telephone Options, and select Change FeatureKey labels from the

menu.

Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes.

To change a label:

1. Tap the Select soft key.

2. Use the Up/Down navigation keys to scroll to highlight: Change FeatureKey label.

3. Tap the Select soft key.

4. Tap the feature soft key to be changed.

If you tap a prime DN soft key, an

Note:

error message displays.

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Configuring services on the IP Phone 2007

5. Enter the new information for the feature soft key label. For information about entering text, see “Entering and editing

text” on page 28.

Note: Press the key until the desired character is displayed and then wait until the cursor moves before entering the next character.

Use the More.. soft key and the CASE or

case soft keys to toggle between

uppercase and lowercase.

6. To enter special characters, press the

Up or Down navigation key to display

several sets of special characters. Note: To choose the special characters,

use the navigation keys to move right or left, until the cursor is immediately before the desired character.

7. Choose one of the following: —Tap the Select soft key to save the

changes and return to the

Telephone Options menu.

—Tap the Cancel soft key to keep the

existing settings.

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Configuring services on the IP Phone 2007

Restore all the default labels:

To restore all feature soft key labels, tap the Services soft key, select

Telephone Options, and select Change FeatureKey labels from the

menu.

1. Tap the Select soft key.

2. Use the Up/Down navigation keys to scroll and highlight: Restore all key labels.

3. Choose one of the following:

—Tap Yes to change all feature soft

keys to default values.

Note: When labels are changed to default values, you cannot undo the change. The label settings must be reentered.

—Tap No to exit without changing the

soft keys.

Restore one default label:

To restore one feature soft key label, tap the Services soft key, select

Telephone Options, and select Change FeatureKey labels from the

menu.

1. Tap the Select soft key.

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Configuring services on the IP Phone 2007

2. Use the Up/Down navigation keys to scroll and highlight:

Restore one key label.

3. Tap the Select soft key.

4. Tap the feature soft key.

5. Choose one of the following:

—Tap Yes to change the feature soft

keys to default values.

Note: If you change a label to default values, you cannot undo the change. The label setting must be reentered.

—Tap No to exit without changing the

soft key.

Configuring Name Display format

You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure the Name Display format, tap the Services soft key, and

select Telephone Options.

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Configuring services on the IP Phone 2007

To configure the Name Display format:

1. Press the Up/Down navigation keys to scroll and to highlight Name Display

format.

2. Tap the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight one of the following:

— last name, first name — first name, last name

4. Choose one of the following: —Tap the Select soft key to save the

setting.

—Tap the Cancel soft key to keep the

existing settings.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number Use the following procedure to configure Caller ID display order.

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Configuring services on the IP Phone 2007

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— Number, name (default) — Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Phone is in normal mode.

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— On — Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

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Making a call

This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007.

Using Off-hook dialing

1. Lift the handset.

2. Dial the number.

3. To terminate the call, choose one of the following:

— Replace the handset into the cradle. — Press the Goodbye key.

Using On-hook dialing

1. Leave the handset in the cradle.

2. Tap the line (DN) soft key.

3. Dial the number after the dial tone sounds.

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Making a call

4. When the called party answers, lift the handset.

5. To terminate the call, choose one of the following:

— Replace the handset into the cradle. — Press the Goodbye key.

Using Handsfree dialing

Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.

1. Press the Handsfree key.

2. If a headset is connected, press the

Headset key.

3. Dial the number.

To discontinue a Handsfree call:

Press the Goodbye key.

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To mute a Handsfree call:

1. Press the Mute key. The LED indicator flashes.

2. Press the Mute key again to return to a two-way handsfree conversation.

To switch from Handsfree mode to Handset mode:

Lift the handset.

To switch from Handset mode to Handsfree mode:

1. Press the Handsfree key.

Making a call

To use a headset:

2. Replace the handset.

1. Connect the headset to the headset jack or the handset jack.

2. Press the Headset key.

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Making a call

To switch from Handsfree mode to Headset mode:

Press the Headset key.

Using Live Dialpad

Use Live Dialpad to dial a number using the phone dialpa d without picking up the handset, press the handsfree key or press the line (DN) key.

1. Leave the handset in the cradle.

2. Dial the number.

3. After the called party answers, lift the handset.

4. To terminate the call, choose one of the following:

— Replace the handset into the cradle. — Press the Goodbye key.

Using the Directory applications

You can make calls using various Directory applications available on your IP Phone 2007. The applications include:

• “Making a call using the Corporate Directory” on page 71

• “Making a call using the Personal Directory” on page 72

• “Making a call using the Callers List” on page 72

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Making a call

• “Making a call using the Redial List” on page 73

Making a call using the Corporate Directory

The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use Corporate Directory, tap the Directory soft key and select Corporate Directory.

To search for a specific number

1. When prompted, use the dialpad to enter the desired name in the last name, first name format.

2. Tap the Search soft key to find the desired name.

A list of all the matches displays.

3. Press the Up/Down navigation keys to scroll and to highlight a name in the Corporate Directory.

4. Choose one of the following: —Tap the Dial soft key to dial the

resulting number.

— If there is no match to the search

query, start a new search or change the information in the initial search.

—Tap the Cancel soft key to exit

without dialing.

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Making a call

Making a call using the Personal Directory

Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, ta p the Directory soft key and select Personal Directory. For more information about how to configure and use Personal Directory, see

“Using the Personal Directory” on page 121.

To use the Personal Directory:

1. Press the Up/Down navigation keys to scroll and to highlight a name in the

Personal Directory.

2. Choose one of the following:

—Tap the Dial soft key to dial the

resulting number.

—Tap the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers are stored, each additional caller overwrites the oldest entry. To use the Callers List, tap the Directory soft key and select

Callers List. For information about how to configure and u se Callers List,

see “Using the Callers List” on page 124.

To use the Callers List:

1. Press the Up/Down navigation keys to scroll and to highlight a name in the

Callers List.

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Making a call

2. Choose one of the following: —Tap the Dial soft key to dial the

resulting number.

—Tap the Cancel soft key to exit

without dialing.

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, tap the Directory soft key and select Redial List. For information about how to configure and use the Redial List, see “Using the Redial List” on page 125.

To use the Redial List:

1. Press the Up/Down navigation keys to scroll and to highlight a name in the

Redial List.

2. Choose one of the following: —Tap the Dial soft key to dial the

resulting number.

—Tap the Cancel soft key to exit

without dialing.

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Making a call

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

1. Without selecting the line soft key, enter the number to be dialed.

2. Tap a line soft key to dial the number.

3. Lift the Handset after the called party answers or, if in Handsfree mode, begin to speak.

To edit a Predial number:

1. Use the dialpad to enter the number.

2. Choose one of the following: — To erase all numbers, tap the Clear

soft key. Reenter the numbers to be dialed.

— To change numbers one at a time,

tap the Delete soft key to backspace. Reenter the number.

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Making a call

3. Tap a line soft key to dial the number.

Using Autodial

Use the Autodial feature to display, store, and automatically dial phone numbers.

To store an Autodial number

1. Without lifting the handset, tap the appropriate AutoDial soft key.

Note: The word Autodial appears next to the appropriate soft key on the display screen.

2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial soft key.

3. Tap the AutoDial soft key a second time to store the number on the selected soft key.

Note: After a number is stored, the word Autodial disappears, and the stored number appears.

4. Assign a label to the soft key. Note: After the label is assigned, the

number disappears and only the label appears on the screen next to the soft key.

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Making a call

To display an Autodial number:

1. Tap the Display soft key.

2. Tap an AutoDial soft key in the upper

To use Autodial:

1. Lift the handset.

2. Tap an AutoDial soft key in the upper

display area to display the number associated with that soft key.

display area to dial the number associated with that soft key.

Using Ring Again

Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings after the person you called becomes available. Ring Again automatically redials the number.

To activate Ring Again:

1. Dial a number and receive a busy tone or no answer.

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2. Choose one of the following: —Tap the Ring Again soft key. — Enter the Ring Again Activate FFC.

To call a Ring Again party after you receive notification:

1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2.

2. Tap the Ring Again soft key to automatically dial the number.

To deactivate Ring Again before notification:

Making a call

Choose one of the following:

—Tap the Ring Again soft key a

second time.

— Enter the Ring Again Deactivate

FFC.

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Making a call

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:

Choose one of the following:

1. To redial using the handset: a. Lift the handset. b. Tap the line (DN) soft key.

2. To redial without lifting the handset, tap the line (DN) soft key twice (the last number dialed is automatically redialed).

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.

To store a Speed Call number:

1. Tap the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode.

2. At the prompt: — Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code.

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3. Tap the Speed Call Controller soft key again to save the code and number. The flashing icon turns off.

To make a Speed Call:

1. Lift the handset.

2. Tap the Speed Call Controller soft key.

3. Dial the Speed Call code to automatically dial the number.

Using System Speed Call

Making a call

Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your phone.

To make a System Speed Call:

1. Lift the handset.

2. Choose one of the following:

—Tap the System Speed Call

(SScUsr) soft key.

—Tap the System Speed Call

Controller (SScCtl) soft key.

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Making a call

3. Dial the Speed Call code to automatically dial the number.

Using Hot Line

Use the Hot Line feature to automatically dial a specific number.

To use Hot Line:

Tap the HotLne soft key to automatically dial the number.

Using Intercom calling

Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member.

To make an Intercom call:

1. Lift the handset.

2. Tap the Intercom soft key.

3. Dial the one- or two-digit code for the desired intercom group member.

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Making a call

To answer an Intercom call while on a line other than your Intercom group line:

1. Choose one of the following keys: —Press the Hold key t o put the current

call on hold.

— Press the Goodbye key to end the

call.

2. Tap the Intercom soft key and begin to speak.

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Answering a call

Each incoming call causes the phone to ring, the line (DN) soft key to flash and show a , and the message indicator lamp to flash.

To answer a call:

Choose one of the following:

•Lift the handset.

• Press the Handsfree key.

• Tap the line (DN) soft key beside the LCD indicator as it flashes.

• Press the Headset key if a headset is connected to your phone.

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While on an active call

This section describes features available du rin g an act ive call.

Placing a call on hold

Use the Hold feature if you are talking on one lin e and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator flashes beside the line on hold.

Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.

To retrieve a call on hold

Tap the flashing line (DN) soft key.

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person .

To use the Transfer feature to direct a call to a third party:

1. Tap the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.

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While on an active call

2. Dial the DN number to which the call is to be transferred, or use Personal

Directory, Redial List, or Callers List

to select a number to dial.

3. After that number rings or a person answers, tap the Transfer soft key to connect the calling party.

To return to the original call if the transfer is incomplete:

If the person called is not available, tap the line (DN) soft key (next to the LCD indicator) to reconnect to the original call.

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone if a transferred call is not answered.

To use Timed Reminder Recall

1. Tap the Transfer soft key. The call is put on hold.

2. Dial the number to which the call is being transferred.

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While on an active call

3. Choose one of the following to start the call timer:

—Tap the Transfer soft key. — Replace the handset before the

extension answers.

Note: If the transfer is complete, the recall timer stops.

If the transferred call is not answered, your phone rings:

1. Lift the handset to reconnect to the original caller.

2. Choose one of the following: —Tap the Transfer soft key and

repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye key to complete the transfer.

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While on an active call

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant.

To contact the attendant while on a call:

1. Tap the Attendant Recall soft key and stay on the line until the attendant answers.

2. Press the Goodbye key. The caller remains connected to the attendant.

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be set to automatically park most calls.

To park a call on the System Park DN or your own DN::

During an active call, tap the Park soft

key twice.

Note: By default, the call is parked on your DN, unless a System Park is enabled to automatically park calls on the system.

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While on an active call

To park a call on a DN other than the System Park DN or your own DN:

1. Tap the Park soft key.

2. Dial the DN where you want to park the call.

3. Tap the Park soft key.

To park a call using the SPRE code or FFC:

1. Choose one of the following:

—Tap the Transfer soft key. —Tap the Conference soft key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4.

4. Choose one of the following: —Tap the Transfer soft key. —Tap the Conference soft key.

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While on an active call

To retrieve a parked call:

1. Lift the handset.

2. Tap the Park soft key.

3. Dial the DN where you parked the call. Note: If a parked call is not retrieved

within a specified period of time, it rings back to your phone or to the attendant.

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call.

To record a caller’s number for accounting purposes:

1. Tap the Call Party soft key. The caller is placed on hold.

2. Dial a charge account number or the caller’s number.

Note: For information about using the Charge soft key, see “Charging a call or

charging a forced call” on page 110.

3. Tap the Call Party soft key to return to the call.

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While on an active call

Displaying incoming calls

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information about an incoming call while on a call in progress:

1. Tap the Display soft key.

2. Tap the flashing line (DN) soft key. The call waiting information appears.

Note: When used with other feature soft keys, the Display soft key displays information associated with those feature soft keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator to configure this feature on your phone.

To use Call Trace while on a call:

Tap the Call Trace soft key.

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While on an active call

To use Call Trace wit hout a Call Trace soft key:

1. Choose one of the following:

—Tap the Transfer soft key. —Tap the Conference soft key.

2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

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Incoming calls

This section describes features used with incoming calls.

Using Automatic Answerback

When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service.

To activate Automatic Answerback:

Tap the Automatic Answerback soft key.

To deactivate Automatic Answerback:

Tap the Automatic Answerback soft key again.

Using Call Pickup

Use the Call Pickup feature to pick up calls from any phone in the same pickup group or another pickup group.

To answer a call in your own call pickup group

1. Lift the handset.

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Incoming calls

2. Choose one of the following: —Tap the Pickup soft key. — Enter the Pickup Ringing Number

FFC.

To answer an incoming call in another call pickup group

1. Lift the handset.

2. Tap the Group Pickup soft key or enter the Pickup Group FFC.

3. Dial the pickup group number of the ringing phone.

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Incoming calls

To answer a call at a specific extension in any pickup group

1. Lift the handset.

2. Choose one of the following: —Tap the DN Pickup soft key. — Enter the Pickup Directory Number

FFC.

3. Dial the DN of the phone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again), press the Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1. After the incoming call tone sounds, press the Hold key to put a current call

(Hold)

on hold. Note: If Automatic Hold is enabled, it is

not necessary to press the Hold key .

2. Tap the Call Waiting soft key.

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Incoming calls

To return to the first phone call:

1. Choose one of the following: — Press the Hold key to put the

second call on hold.

— Press the Goodbye key to end the

second call.

2. Tap the line (DN) soft key associated with the first call.

If you do not have a Call Waiting soft key:

1. Press the Goodbye key to end the current call.

2. Tap the flashing fine (DN) soft key to answer the incoming call.

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While away from your desk

This section describes features to use when you are away from your desk.

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the phone is in the process of ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

1. Choose one of the following: —Tap the Forward soft key. — Lift the handset and enter the Call

Forward All Calls Activate FFC.

To deactivate Call Forward:

2. Dial the DN where you want to forward your calls.

3. Tap the Forward soft key.

Choose one of the following:

•Tap the Forward soft key.

• Lift the handset and enter the Call Forward All Calls Deactivate FFC.

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While away from your desk

To reinstate Call Forward to the same number:

Tap the Forward soft key twice.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your phone system still ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

1. Choose one of the following: —Tap the Internal Call Forward soft

key.

— Lift the handset and enter the

Internal Call Forward Activate FFC.

2. Dial the DN to which your internal calls are to be forwarded.

3. Tap the Internal Call Forward soft key.

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While away from your desk

To deactivate Internal Call Forward

Choose one of the following: —Tap the Internal Call Forward soft

key.

— Lift the handset and enter the

Internal Call Forward Deactivate FFC.

To reinstate Call Forward to the same number:

Tap the Internal Call Forward soft key twice.

Using Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any phone other than your own) to any phone.

To activate Remote Call Forward:

1. Lift the handset.

2. If calling from a phone outside the system, dial your direct system access number and wait for dial tone.

3. Dial the Remote Call Forward Activate FFC to activate the feature.

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While away from your desk

4. Dial your SCPW.

5. Choose one of the following: — Dial your DN. — To forward calls to the previous call

forward phone number, press the # key. (Do not perform steps 6 and 7.)

6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds.

7. Press the # key.

To deactivate Remote Call Forward:

1. Lift the handset.

2. If calling from a phone outside the system, dial your direct system access number and wait for dial tone.

3. Dial the Remote Call Forward Deactivate FFC.

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While away from your desk

4. Dial your SCPW.

5. After you hear the dial tone, dial your DN.

6. Press the # key.

Securing your phone

Use the Electronic Lock feature to prevent others from making calls from your phone. The Electronic Lock feature is controlled using your SCPW. To change your SCPW, see “Security features” on page 21.

To lock your phone:

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

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While away from your desk

To unlock your phone:

4. Choose one of the following: — If dialing locally, press the Goodbye

key.

— If dialing the FFC remotely, dial your

DN.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC.

3. Dial your Station Control Password.

100

4. Choose one of the following: — If dialing locally, press the Goodbye

key.

— If dialing the FFC remotely, dial your

DN.