Nortel Networks NN43117-110 User Manual

Title page

Nortel Communication Server 2000/2100

Nortel IP Phone 2004

User Guide

Revision history

August 2005

Standard 1.01. The information contained in this u ser guide applies to the IP Phone 2004 when used in Communication Server 2100 and Communication Server 2000 networks.

Revision history

About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connect the IP Phone 2004 components . . . . . . . . . . . . . . 14

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Log into your IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . 16

Use the display menu on the IP Phone 2004 . . . . . . . . . . . 20

Log out of your IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . 22

Change your audio profile . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents

Adjust you IP Phone 2004 display contrast . . . . . . . . . . . . 26

Use the Feature menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Assign a feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Define the key type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configure AutoScroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Enable the Inbox feature . . . . . . . . . . . . . . . . . . . . . . . . . 35

Label a feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Use the Feature Options menu . . . . . . . . . . . . . . . . . . . . . . . 39

Configure Auto Hide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Define your default feature . . . . . . . . . . . . . . . . . . . . . . . . 41

Enable the Outbox feature . . . . . . . . . . . . . . . . . . . . . . . . 42

Reset your feature keys to defaults . . . . . . . . . . . . . . . . . . . . 44

Contents

Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Define your regional time zone . . . . . . . . . . . . . . . . . . . . . . . . 47

Enable Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Define your time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Define your date format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Reset your time defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Navigate the User Information menu . . . . . . . . . . . . . . . . . 54

Configure your username . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Define your login type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Enable Auto Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Change your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Use Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Use the Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Perform an upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Answer or terminate a call . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Terminate a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Mute a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 75

Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 76

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Use the Conferee Selectable Display feature . . . . . . . . . . . . . 77

Use Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Additional features and controls . . . . . . . . . . . . . . . . . . . . 79

Enter text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Use the Symbol key to enter special characters . . . . . . . 79

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Add an entry to the directory . . . . . . . . . . . . . . . . . . . . . . 81

Edit an entry in the directory . . . . . . . . . . . . . . . . . . . . . . 85

Delete an entry in the directory . . . . . . . . . . . . . . . . . . . . 88

Make a call using the directory . . . . . . . . . . . . . . . . . . . . . 89

Inbox/outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Assign an Inbox/Outbox to a DN feature key . . . . . . . . . . 90

Use your inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Inbox example display . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Use your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Volume Control Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Ringer selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

LCD Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . . 97

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

About the IP Phone 2004

The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) th ro ug h an Ether ne t connection.

Functional components

The IP Phone 2004 supports the following functional components:

• a handset

• a speaker and headset connector for hands-free operation

• a standard keypad, including Release, Hold, Volume Control and Mute

• a function display area with a set of keys for scrolling

To use the IP Phone 2004, log on to the Communication Server 2100 IP Client Manager by entering a username and password. Once logged in, the handset and keypad of the IP Phone 2004 operate in the same way as a standard Meridian Business Set (MBS) telephone. Additional services and features can be accessed using the soft keys of the function display area. Each of the soft keys co rresponds to a me nu option, and the navigation keys can be used to select a particular menu option.

Figure 1 on page 10 shows the IP Phone 2004.

About the IP Phone 2004

Figure 1 IP Phone 2004

Handset

Speaker

Handsfree

key and LED

Volume Control

Bar, Mute key

and LED

Headset key

Hardware features

Hold key

Dialpad

and LED

Release key

Telephone display

Figure 2 shows the IP Phone 2004 display areas.

Figure 2 IP Phone 2004 display map

Soft labels Information bar

Soft-label 2

Soft-label 1

Soft-label 0Soft-label 3

timecontext date

3210

Soft keys

num

icon

Soft-label 5

Soft-label 4

Information area line 0

Information area line 1

Information area line 2

Status bar (left) and information area (right)

The IP Phone 2004 display has the following rules:

• The Login Screen shows the digits on information line 0 as entered. The username and passwords can be up to a maximum of 15 digits.

• Six soft-labelled feature keys allow you to select features. To view additional feature keys, scroll through pages of feature keys by pressing the navigation keys located to the bottom right of the display.

• Select Menu options by using a scrollable list. Up and down arrows to the far right of the information line show your position in the list. Press the up or down navigations keys to scroll through the items.

About the IP Phone 2004

• Menu items appear on information lines 0 to 2 with the selected item indicated by a shaded bar behind the item.

• To select a numerically-indexed menu item, view the option and press “Ok”. Alternatively, enter the appropriate shortcut using the keypad which enables you to jump straight to the menu item without scrolling (note: menu items above 9 do not have a shortcut).

• You access the menu system by either selecting the “Menu” soft key of by pressing the Services key.

Connect the IP Phone 2004 components

Before you begin

CAUTION Damage to Equipment

Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

Steps

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset (see Figure 3 on page 15).

2. Choose one of the following connections: a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5 line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT5 line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5 line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT5 line cable into the PC Ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer’s Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook and channel provided for a secure power connectio n.

5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

Connect the IP Phone 2004 components

Figure 3 shows connections on the IP Phone 2004.

Figure 3 IP Phone connections

Log into your IP Phone 2004

This section describes the navigation screens that appear when you are logging into an IP Phone 2004.

1. The following screen appears only if a firmware upgrade is available:

Upgrade 9 Oct 2:32pm

Upgrade available

Cancel

Press Ok to go to the upgrade confirmation screen or press Cancel to proceed with the login.

If you press Ok from the confirmation screen, the set will reboot and a progress bar displays to indicate the status of the download.

Log into your IP Phone 2004

2. The following screens are examples of what appear if you have the Selective Gateway Login feature configured on your system:

Server 9 Oct 2:32pm

✓ London Ottawa Dallas

Cancel

Press Ok, or start entering your username, if you want to use th e London Gateway. The check mark shows that this is your current selection.

Otherwise press the down arrow to scroll to the to a different Gateway. The following screen is an example.

Server 9 Oct 2:32pm

✓ London Ottawa Dallas

Cancel

Log into your IP Phone 2004

Press Ok, or start entering your username, if you want to use th e Ottawa Gateway.

Note: If you access the following screen by starting to enter your username, the digits you have entered will appear at the beginning of the username field.

3. With London highlighted, when you press Ok, or start entering your username, the following screen appears:

London 9 Oct 2:32pm

Username: 002321

Clear Del Cancel

When you have correctly entered your username, press Ok to access the password screen. If you make an error, you can press Clear, to clear the field and re-enter your username.

If your username is too long for the display, the digits you enter will scroll to the left and an ellipsis appears to the left of the username to indicate this.

Log into your IP Phone 2004

4. After you enter your username and press Ok, the following screen appears:

London 9 Oct 2:32pm

Password: ****

Clear Cancel

Enter your password (it will appears as asterisks – ****). Press Ok to go to the menu options/idle screen vie w. If you make an

error, you can press Clear to clear the field and re-e nt er your password.

Use the display menu on the IP Phone 2004

Once you have successfully logged into your IP Phone 2004, the following menu screen appears:

Primary DN

Centrex IP 9 Oct 2:32pm

If you press Menu soft key, or the Services key, the following menu items are displayed depending on the permissions set by your administrator:

1. Logout (see “Log out of your IP Phone 2004” on page 22)

2. Audio Profile (see “Change your audio profile” on page 23)

3. Display (see “Adjust you IP Phone 2004 display contrast” on pag e 26)

4. Feature (see “Use the Feature menu” on page 28)

5. Language (see “Select a language” on page 45)

6. Time (see “Set your time formats” on page 46)

7. User (see “Navigate the User Information menu” on page 54)

8. Call (see “Use Call History” on page 61)

9. Diagnostics (see “Use the Diagnostics menu” on page 63)

10. Upgrade (if required) (see “Perform an upgrade” on page 65)

IP Phone 2004

Main Menu

IP Phone 2004 display menu hierarchy

Figure 4

1. Key Type

3. Inbox

2. Audio Profile

3. Display 4. Feature 5. Language 6. Time 7. User 8. Call

2. Label

3. Options

4. Reset

1. Auto Hide

2. Default Feature

3. Outbox Feature

1. Logout

Confirmation Confirmation Confirmation1. Assign

2. AutoScroll

1. Hours

from GMT

2. Daylight Saving

3. Time Format

4. Date Format

5. Reset

9. Diagnostics

1. Username

2. Login Type

3. Auto Login

4. Password

Note 1: Use the navigation keys to scroll through the menu items or use the dial pad to press the shortcut indicated by the number in front of the item, depending on your position in the menu.

Note 2: These options may, or may not, be configurable (displayed), depending on the permissions set by your system administrator.

1. Reset Inbox

2. Reset

Outbox

1. Test

Local Mode

10. Upgrade

Confirmation

Use the display menu on the IP Phone 2004

Log out of your IP Phone 2004

1. Scroll through the Main menu using the naviga tio n ke ys so th at Logout appears (the first item in the list).

Primary DN

Menu 9 Oct 2:32pm

1. Logout

2. Audio Profile

3. Display

Cancel

2. Press Ok to access the following Logout confirmation screen or press Cancel to return to the Main menu:

Primary DN

Logout 9 Oct 2:32pm

Are you sure?

Yes

3. Press Yes to Logout or press No to return to the Main menu.

Change your audio profile

1. Scroll through the Main menu using the navigation keys so that Audio Profile appears (the second item in the list).

Primary DN

Menu 9 Oct 2:32pm

2. Audio Profile

3. Display

4. Feature

Cancel

Press Ok to access the Audio Profile menu or press Cancel to return to the Main menu.

2. Depending on how your permissions have been configured in the IP Client Manager element manager user/user profile settings, you may have permission to edit your audio functionality.

Change your audio profile

a. If editing is enabled, press Ok to access the following screen in

which you can edit your audio capability:

Primary DN

Audio Profile 9 Oct 2:32pm

✓ Local Area Network ISDN DSL Dial up Modem Dial up

Cancel

You can toggle between enabling the Audio Local Area Network functionality by pressing the down navigation key . Pre ss Ok to save the setting and return to the Main menu. Press Cancel to return to the Audio Profile screen without saving your changes.

Note: Local Area Network is an example of a profile datafilled by your administrator who sets various Codecs (for example, G711, G729) and Quality of Service levels. Use this menu to select the profile you wish to use. Contact your administrator for recommended profiles.

The “✓” in front of “Local” shows that you are in editing mode.

Change your audio profile

b. If editing is not enabled, press Ok to access the following screen:

Primary DN

Audio Profile 9 Oct 2:32pm

Local Area Network

You can view your current Audio Profile selection in this screen. Press Ok to return to the Audio Profile screen.

Adjust you IP Phone 2004 display contrast

1. Scroll through the Main menu using the naviga tio n ke ys so th at Display appears (the third item in the list).

Primary DN

Menu 9 Oct 2:32pm

3. Display

4. Feature

5. Language

Cancel

2. Press Ok to access the following Display Contrast screen or press Cancel to return to the Main menu.

Primary DN

Contrast 9 Oct 2:32pm

53%

Cancel

Adjust you IP Phone 2004 display contrast

3. Press the left-most bottom button to decrease the contrast of your display. Press the next button to the right to increase th e co ntr a st of your display. The percentage figure decrease/increases depending on how long you press the corresponding button.

4. When you find the contrast you like, press the Ok button to save the change. Otherwise, press the Cancel button to return the previously saved contrast.

Use the Feature menu

You can add or edit feature key associations on your IP Phone 2004.

Note: Features are assigned by your system administrator. Changing your feature key association does not create new functionality, but instead changes the labels on a key. For example, you may prefer to change the “Forward” label to “Re-direct”.

1. Scroll through the Main menu using the naviga tio n ke ys so th at Feature appears (the fourth item in the list).

Primary DN

Menu 9 Oct 2:32pm

4. Feature

5. Language

6. Time

Cancel

2. Press Ok to access the Feature screen or press Cancel to return to the Main menu.

Use the Feature menu

3. If you press Ok, the following is an example of the screen that appears.

Primary DN

Feature 9 Oct 2:32pm

1. 8325431

2. 3 Way Call

3. Forward

Cancel

4. Use the up and down navigation keys to select the feature key you wish to assign or edit.

5. Selecting a feature and pressing Ok presents you with the following list:

• Assign (see “Assign a feature” on page 30)

• Label (see “Label a feature” on page 37)

• Options (see “Use the Feature Options menu” on page 39)

• Reset (see “Reset your feature keys to defaults” on pa ge 44)

Use the Feature menu

Assign a feature

The Assign menu contains the following items:

• Key Type (see “Define the key type” on page 30)

• AutoScroll (see “Configure AutoScroll” on page 33)

• Inbox (see “Enable the Inbox feature” on page 35)

Define the key type

1. Scroll through the Feature menu using the navigation keys so that Assign appears (the first item in the list) and press Ok.

Primary DN

Feature 9 Oct 2:32pm

1. Assign

2. Label

3. Options

Cancel

2. Scroll through the Assign menu using the navigation keys so that Key Type appears (the first item in the list) and press Ok or press Cancel to return to the Feature menu.

+ 78 hidden pages