Nortel Networks NN43113-106 User Manual

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Nortel Communication Server 1000

IP Phone 1140E

User Guide

Revision history

March 2009

Standard 01.03. This document is up-issued to note a change with regard to CAT5E cable.

May 2008

Standard 01.02. This document is up-issued to add instructions on perform the flash hook from the client.

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0. This document reflects the new document number.

November 2006

Standard 5.00. This document is up-issued to reflect an update to Regulatory information.

Revision history

June 2006

Standard 4.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software. Added support for new security features.

February 2006

Standard 3.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

January 2006

Standard 2.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

Revision history

November 2005

Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

About the IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password (SCPW) . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the IP phone dialpad . . . . . . . . . . . . . . . . 24

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the components of the phone . . . . . . . . . . . . . . . 28

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 34

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 35

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 37

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 39

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 40

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 40

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 41

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 43

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 49

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring the name display format . . . . . . . . . . . . . . . . 51

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 54

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 56

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 56

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Configuring 3. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 69

Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 69

Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 69

Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 69

Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 69

Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 70

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 75

Making a call using the Corporate Directory . . . . . . . . . . 75

Making a call using the Personal Directory . . . . . . . . . . . 76

Making a call using the Callers List . . . . . . . . . . . . . . . . . 77

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 78

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Contents

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 94

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 102

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Talking with more than one person . . . . . . . . . . . . . . . . . 106

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Contents

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 108

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 111

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Call Page Connect to make an announcement . . . . . 113

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 114

Charging a call or charging a forced call . . . . . . . . . . . . . . . 115

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 119

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 133

Using Virtual Office on your Remote IP Phone . . . . . . . 134

Using Virtual Office on your Office IP Phone . . . . . . . . . 136

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 138

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 139

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 141

Contents

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 142

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 143

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 144

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 144

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 146

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Accessing External Server Applications . . . . . . . . . . . . . 151

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 152

Regulatory and safety information . . . . . . . . . . . . . . . . . . 153

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 156

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Contents

About the IP Phone 1140E

Your IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys.

Figure 1: Self-labeled line/programmable feature keys and context-sensitive soft keys

Basic features

Your IP Phone 1140E supports the following features:

• six self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see New in This Release Communication Server Release 5.0 (NN43001-115).

About the IP Phone 1140E

Note: Some IP Phone 1140E phones are not configured to support

soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys:

—Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

—Copy

• six call-processing fixed keys:

—Mute

— Handsfree

— Goodbye

— Expand

— Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse. Powered downstream 1.1compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

• hearing aid compatibility

About the IP Phone 1140E

• wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2).

• Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module)

For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

Figure 2 shows the IP Phone 1140E.

Figure 2: IP Phone 1140E

About the IP Phone 1140E

Telephone controls

This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Fwd

More..

Context-sensitive soft keys are located

below the display area. The LCD label above

each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer

of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display

area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key

indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

AutoAns Z

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the IP Phone 1140E

(Volume +)

(Volume -)

(Mute)

(Handsfree)

Use the Volume control buttons to adjust

the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute

key again to return to two-way conversation.

The Mute key applies to handsfree, handset,

and headset microphones.

The Mute LED indicator, located on the Mute

key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate

handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position

the cursor. In some dialog boxes that appear

on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to

select the one above.

About the IP Phone 1140E

(Hold)

(Expand)

(Headset)

Use the Enter key, at the center of the

Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to

return to the caller on hold.

Use the Expand key to access external

server applications

Press the Headset key to answer a call

using the headset or to switch a call from the handset or handsfree to the headset.

(Headset)

(Goodbye)

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the

Bluetooth Setup menu.

If Bluetooth wireless technology is not enabled on your phone, this menu is not available.

Use the Goodbye key to terminate an active

call.

(Copy)

(Quit)

About the IP Phone 1140E

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

When your IP Phone 1140E firmware is

being updated, the blue Feature Status

Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy Key to copy entries to your

Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key

does not affect the status of active calls.

(Shift/Outbox)

(Msg/Inbox)

Press the Shift/Outbox key to toggle

between two feature key pages and to access an additional six lines/features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access

your voice mailbox.

This function is not available on all phones; consult your system administrator.

About the IP Phone 1140E

(Directory)

(Services)

Press the Directory key to access directory

services.

Press the Services key and use the

navigation keys to access the following items:

• Telephone Options:

— Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

(Services)

(continued)

About the IP Phone 1140E

• Password Admin:

— Station Control Password

The Password Admin menu is not

available on all IP Phone 1140E phones. Consult your system administrator.

• Display Network Diagnostics Utilities

Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any

menu or menu item.

(Services)

Press the Services key twice to access the

Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

About the IP Phone 1140E

Telephone display

Your IP Phone 1140E has three display areas:

• The upper display area provides labels for the six self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1140E LCD screen

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

About the IP Phone 1140E

Security features

The following security features are available on your IP Phone 1140E:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 1140E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Phone

• password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

To change your SCPW:

1. Press the Services key.

(Services)

2. Press the Up/Down keys to scroll and highlight Password Admin.

About the IP Phone 1140E

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

Select

8. Press the Select soft key to accept the

new password.

If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

About the IP Phone 1140E

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys:

— Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1140E using the following methods:

• “Entering text using the IP phone dialpad” on page 24

• “Entering text using the USB keyboard” on page 25

• “Editing text using the soft keys” on page 25

The use of any of these methods for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry.

Table 1: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard

Local Tools menu USB keyboard

Dialpad

USB keyboard for numeric entries only

Dialpad for numeric entries

Entering text using the IP phone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three

times. No letters are associated with the number 1 or the 0 keys.

Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the IP Phone. Table 2 shows the function keys and their associated action during IP Phone calls.

Table 2: USB keyboard function keys during IP Phone calls

Function key Action

f1 Go to Handsfree mode

f2 Go to Headset mode

f3 Place the current call on hold

f4 Mute the current call

f5 Volume up

f6 Volume down

f7 Copy

f8 Quit

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. Use the soft keys in conjunction with the dialpad.

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to

access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and

perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the soft keys, various commands are available on the soft keys to help you, as described in Table 3.

Table 3: Editing soft key description

Soft key Description

Cancel Cancel an action.

Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

Case Switch the next character to either uppercase or

lowercase.

Delete Backspace one character.

Done/Select/Enter Varies, depending on the state of your phone.

More Access additional soft keys.

Connecting the components

Figure 4 shows connections on the IP Phone 1140E.

Figure 4: IP Phone 1140E connections

WARNING

Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the IP Phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your IP Phone 1140E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/ 100BaseT Ethernet jack.

CAUTION

Your IP Phone 1140E is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING

Your IP Phone 1140E is shipped with the base locked in position. To avoid damaging your phone, press the wallmount lever, located just under the Handsfree key as indicated in Figure 5 on page 29, to release the base and pull it away from the phone.

Connecting the components

Figure 5: Release the IP Phone 1140E from the stand

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.

Connecting the components

Figure 6: Remove the stand cover

2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use your IP Phone 1140E with the approved Nortel AC Adapter (model #N0089601).

Note 1: Your IP Phone 1140E supports both AC power and Power

over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional AC adapter can be ordered separately. To use Power over Ethernet, where power is delivered over the CAT-

Connecting the components

5e cable, the LAN must support Power over Ethernet, and an AC adapter is not required.

Note 2: You must use CAT-5e (or later) cables if you want to use

gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base marked with the symbol

4. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack marked with the symbol) on the back of the phone, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the channel marked with the symbol %.

+, as shown in Figure 7 on page 32.

+. Form a small

6. If you are connecting your PC through the phone, you will require a second CAT-5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (. Connect the other end to the LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.

Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phone away from

the stand, as shown in Figure 5 on page 29. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the

Connecting the components

mounting screws, and then tighten the top screws. See Figure 7 on page 32.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand

over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click

10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Configuring Telephone Options

Your IP Phone 1140E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure IP Phone preferences. The Telephone

Options menu offers the options shown in Figure 8.

•The Password Admin menu enables you or your system

administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office)

menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 132).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1140E phones.

Consult your system administrator.

Figure 8: Telephone Options menu

Volume adjustment

Contrast adjustment

Language

Date/Time

Display diagnostics

Local Dialpad Tone

Set Info

Diagnostics

Call Log Options

Ring type

Call Timer

On hook default path

Change Feature Key Label

Name Display Format

Live Dialpad

Note: When an option has a sublist, an ellipsis (...) appears after the

option.

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 36

• “Adjusting the display screen contrast” on page 37

• “Selecting a language” on page 38

• “Selecting date and time format” on page 39

• “Accessing display diagnostics” on page 40

• “Choosing a local dialpad tone” on page 40

• “Viewing IP Phone information” on page 41

• “Diagnostics” on page 42

• “Configuring call log options” on page 43

• “Choosing a ring type” on page 47

• “Enabling or disabling Call Timer” on page 48

• “Enabling OnHook Default Path” on page 49

• “Changing feature key labels” on page 49

• “Configuring the name display format” on page 51

• “Configuring Live Dialpad” on page 52

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Telephone Options.

3. Press the Enter key.

Configuring Telephone Options

4. Press the Up/Down navigation keys

5. Press the Enter key. The display

6. Choose one of the following:

Select Cancel

Adjusting the volume

to scroll and highlight an option

(for example, Language…).

provides information required to adjust your selection.

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

2. Press the Enter key.

Configuring Telephone Options

3. To increase or decrease the volume, do

Down Up

Select Cancel

one of the following:

— Press the Down and Up soft keys. —Press the Up/Down navigation keys.

4. Choose one of the following:

—Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu.

Note: If you have an Expansion Module for IP Phone 1100 Series

attached to your IP Phone, adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series.

Configuring Telephone Options

To adjust the display screen contrast:

1. To increase or decrease the display

Down Up

contrast level, choose one of the following:

— Press the Down and Up soft keys. —Press the Up/Down navigation keys.

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language,

press the Services key, select Telephone Options, and select

Language…

This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press

Services twice, select Preferences, and select Language.

To select a language:

Configuring Telephone Options

1. Press the Up/Down navigation keys to

scroll and highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be

installed on your IP Phone. Contact your system administrator for more information about available languages.

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to

scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Phone display screen and

indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to

scroll through the list to view display capabilities.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the

dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

Configuring Telephone Options

scroll and highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

Select Cancel

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing IP Phone information

The Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info

To view IP Phone information, press the Services key, select Telephone

Options, and select Set Info.

Configuring Telephone Options

To view IP Phone information:

1. Press the Up/Down navigation keys to

scroll through the list to view IP Phone information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

•QOS Stats

To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view diagnostic information:

1. Press the Up/Down navigation keys to

scroll through the list of diagnostic information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Configuring Telephone Options

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 43

• “Configuring New Call Indication” on page 43

• “Configuring Preferred Name Match” on page 44

• “Configuring Area Code Setup” on page 45

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls. To log only

unanswered calls, press the Services key, select Telephone Options, and select Call Log Option.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode

option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

4. Choose one of the following:

Select Cancel

Configuring New Call Indication

scroll and highlight Log unanswered

calls.

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To

configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode

option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

4. Press the Enter key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— New call indication off — New call indication on

6. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

— Press the Cancel soft key to keep

Configuring Preferred Name Match

configuration.

existing configurations.

Configuring Telephone Options

You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To

configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When

an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

This reordering is also performed when you scroll through your Callers

List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

Configuring Telephone Options

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

Select Cancel

To edit area code display:

5. Use the dialpad to enter the number at the prompt.

6. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

Configuring Telephone Options

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

5. Use the dialpad to edit the number.

6. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the IP Phone ring tone. To choose a

ring type, press the Services key, select Telephone Options, and select

Ring type…

To select a ring type:

1. Press the Up/Down navigation keys to

scroll and highlight one of the ring types.

Configuring Telephone Options

Play

Select

Stop

Cancel

2. Press the Play soft key to sample the

ring tone.

3. Choose one of the following:

—Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call

Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

On Off

Select Cancel

1. Choose one of the following:

— To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

2. Choose one of the following:

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Enabling OnHook Default Path

The OnHook Default Path option allows you to choose whether to use a

headset or the Handsfree feature to operate your IP Phone while it is on-

hook.To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to

highlight one of the following:

— Handsfree enable — Headset enable

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or

individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

Note: If a feature key is configured as an auto-dial key, the label does

not change if the auto-dial key configuration changes.

To rename the labels:

1. Press the Enter key.

Configuring Telephone Options

2493

2. Press the feature key that you are

changing.

If you press a prime DN key, an error

message appears.

3. Enter the new information for the feature key label. To enter special characters,

press the Up navigation key. For

information about entering text, refer to “Entering text using the IP phone dialpad” on page 24.

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

5. Press the Enter key.

Configuring Telephone Options

6. Use the Up/Down navigation keys to

scroll and highlight one of the following:

a. Restore all key labels

— Press the Yes soft key to change all

feature keys to default values.

b. Restore one key label

— Press the Select soft key.

— Press the feature key.

—Press the Yes soft key to change the

selected feature key label to the default value.

Note: If labels are changed to default

values, you cannot undo the change. The label configurations must be reentered.

Configuring the name display format

You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name

To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

Configuring Telephone Options

2. Press the Enter key.

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight one of the following:

— first name, last name — last name, first name

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

2. Press the Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— On — Off (default)

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Local Menu options

Note: Many of the options discussed in this section are for

administrator use only. Do not make any changes unless instructed by an administrator.

Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your IP Phone 1140E has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

• “Using the 1. Preferences submenu” on page 56

• “Using the 2. Local Diagnostics submenu” on page 69

• “Using the 3. Network Configuration menu” on page 70

• “Using the 4. Lock Menu” on page 70

If a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, in the Local

Tools menu, you can access 2. Local Diagnostics by pressing the 2 key

on the dialpad.

The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are described in Table 4.

Table 4: Navigation key functions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

Configuring Local Menu options

Table 4: Navigation key functions in menus (Part 2 of 2)

Key Function

Enter digits on the

Select the associated menu item

dialpad

Stop soft key Close the menu

The key functions in dialog boxes are described in Table 5.

Table 5: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Table 6.

Table 6: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the list

Move the highlight down the list

Up arrow keys Move the highlight up list Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete a character in the edit field

Configuring Local Menu options

Table 6: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Enter key Select the highlighted item in the

Exit edit mode box

Enter characters or digits on the dialpad

If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following

choices:

• “Changing 1. Display Settings” on page 56

• “Changing 2. Language” on page 57

• “Configuring 3. Bluetooth” on page 58

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if the phone

is inactive.

Note: Changes you make to contrast in this menu are lost if the

phone is reset. To avoid losing your changes, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu.

To adjust Contrast or Sleep settings, press the Services key twice to

open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

To adjust Contrast or Sleep settings:

1. Press the Up/Down arrow keys to scroll

and highlight one of the following:

— Contrast — Sleep

Sleep appears in the format xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to

increase or decrease the selected value.

Available values for Sleep are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Configuring Local Menu options

Note: Extending the sleep time, or

setting it to Never, reduces the life span of the display screen.

Exit

4. Press the Exit soft key to exit to the main

display. Changes are saved automatically.

Changing 2. Language

Use the Preferences menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

Configuring Local Menu options

Note: This language setting controls the language used in the local

menus on your phone only. To select the language used by features

on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus, press the Services key

twice to open the Local Tools menu, press the 1 key on the dialpad to

select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to

scroll and highlight the desired language (for example, German [Deutsche]).

2. Choose one of the following:

Select Cancel

Exit

—Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main

display. Changes are saved automatically.

Configuring 3. Bluetooth

Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the

Headset key to open the Bluetooth Setup dialog box. You must be

familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box; see the Navigation keys description on page 15.

The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you

Configuring Local Menu options

double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use.

Note: Nortel recommends that you not pair more than one headset of

the same model, because they have identical names in the Paired list.

To pair a wireless headset with your phone:

1. Double-press the Headset key to open

the Bluetooth Setup dialog box.

(Headset)

The Enable Bluetooth check box is

highlighted.

If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology feature is not enabled on your phone. Contact your administrator.

2. Press the Enter key to activate

Bluetooth wireless technology.

A check mark appears to indicate that the feature is activated. The message “BT Enabled” appears at the bottom of the display.

3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.

Configuring Local Menu options

4. Search devices.

a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search

button, displayed next to the Search Devices item.

c. Press the Enter key.

The message "Searching…." appears. It can take up to two minutes for the search to complete.

If the search is successful, the message "Search Completed Found Device(s)" appears, and a list of devices that support Bluetooth wireless technology

appears in the Found: list.

d. Choose one of the following:

— If the search is successful, proceed

to step 5.

— If the search is not successful, the

message "Search completed. No device found" appears. If this happens, or if the headset times out and exits search/pairing mode, power off the headset, and repeat steps 3 and 4.

If pairing is still unsuccessful, pair the phone to another wireless headset, or contact the headset vendor.

Configuring Local Menu options

Stop

5. When the name of your headset appears

in the Found: box, press the Stop soft

key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears.

6. Choose one of the following:

• If the name of your headset appears in

the Found: box, proceed to step 7.

• If your headset is not displayed in the

Found: box, select your headset from

the list, as follows:

a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Enter key to

start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation keys to scroll and

highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

Configuring Local Menu options

7. Press the Right navigation key one or more times to highlight the Pair button

(next to the Pair Device item) and press

the Enter key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the phone dialpad to enter the

PIN for the wireless headset and

press the Enter key.

Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is

0000.

Configuring Local Menu options

8. Choose one of the following:

• If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen.

• If the headset is not successfully paired with your phone, an error message appears at the bottom of the screen. If an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the headset in pairing mode, as discussed in step 3, and repeat step 7.

— Check that you are using the correct

PIN and repeat step 7.

Configuring Local Menu options

9. Choose one of the following:

• If the name of your headset appears in

• If more than one device is paired, and

the Paired: box, proceed to step 10.

the one you wish to use is not shown in

the Paired: box, navigate to the one you

want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Enter key to

start the edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down

navigations key to scroll in the

Paired: list and highlight your

headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

Configuring Local Menu options

10. Choose one of the following:

• If only one headset is paired, proceed to step 11.

• If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following.

— Press the Right navigation key one

or more times to highlight the Set

button (next to the Set Active Device item).

— Press the Enter soft key.

The message "Set active: “device name” appears. This means the headset named is now the active headset and is used when you press the headset key.

Exit

11. Press the Exit soft key to exit to the main

display. Changes are saved automatically.

Dual Pairing Headsets

Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies:

Press the headset "telephone" key:

• If a single tone sounds, the headset is connected to the base.

• If a double beep sounds, the headset is connected to the 1140E.

If the base is powered off, the headset is only paired to the 1140E and pressing the "telephone" key connects you to the 1140E.

Configuring Local Menu options

Note: Unless you need to dual pair a headset, operating the headset

with the 1140E is simpler if the headset is only used with its chargingonly base. The desktop IP Phone base should be powered off if it is not in use.

Interaction with wired headsets

If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1140E, the two interact as follows:

• If no wireless headset is paired, the wired headset works as normal. Likewise, if a wireless headset is paired with the set, but is not in range, the wired headset works as normal.

• If the Use BT headset checkbox is selected, the wireless headset is used as the phone headset.

The Bluetooth wireless technology headset can work only if it is within range of the phone; as the wireless headset approaches the edge of its radio range, the audio quality degrades and radio interference noise increases. When the wireless headset is in connecting range, the

Headset key controls the wireless headset, even if a wired headset is

attached. If a wireless headset moves out of connecting range, a special beep sounds in the headset indicating the connection was lost.

When you do not want to use your Bluetooth technology headset

If a Bluetooth wireless technology headset is connected, and you want to use the wired headset, you can switch between the two. It is not necessary to unpair or disable the wireless headset.

You can switch between a wired and wireless headset and back again either when the phone is idle or during an active call.

To switch between a wired headset and a wireless headset:

1. Double-press the Headset key to open

the Bluetooth Setup dialog.

(Headset)

2. Press the Left/Right navigation key to

3. Press the Enter key to toggle this option

To unpair a wireless headset:

1. Double-press the Headset key to open

(Headset)

Configuring Local Menu options

select the “Use BT Headset” item.

on or off.

A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default.

the Bluetooth Setup dialog box.

2. Press the Right navigation key to select

the Paired: item.

Configuring Local Menu options

3. Choose one of the following:

• If the name of your headset appears in

• If more than one device is paired, and

the Paired box, proceed to step 5.

your headset is not already displayed in the Paired box, do the following:

a. Press the Right navigation key one

or more times to highlight the Paired:

box. Press the Enter key to open

edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down

navigations key to scroll in the list and highlight your headset.

c. Press the Enter key to select the

headset and close the box. Press

the Enter key to exit edit mode.

4. Press the Right navigation key one or

more times to highlight the UnPair button (next to the UnPair Device item).

5. Press the Enter key.

Your Bluetooth wireless technology headset is unpaired and removed from the Paired: item list.

Your Bluetooth wireless technology headset is no longer paired with your phone, and the wired headset can be used. To use the wireless headset again, you must perform the pairing and activation procedure.

Configuring Local Menu options

Using the 2. Local Diagnostics submenu

The Local Tools menu 2. Local Diagnostics submenu offers the

following choices:

• “Using 1. IP Set&DHCP Information” on page 69

• “Using 2. Network Diagnostic Tools” on page 69

• “Using 3. Ethernet Statistics” on page 69

• “Using 4. IP Network Statistics” on page 69

• “Using 5. USB Devices” on page 70

Press the Return soft key at any time while working with tools in the Local

Diagnostics submenu to return to the Local Diagnostics submenu. Use

the Return key in this way to quickly gather information and run tests

without exiting and reentering the Local Tools menu. For example, you

can check the Ethernet Statistics, then press Return and enter the

Network Diagnostics Tools to ping an IP address.

Using 1. IP Set&DHCP Information

The Network Configuration tool is used to view reports about IP set and DHCP operation. This tool is for administrator use only.

Using 2. Network Diagnostic Tools

The Network Diagnostic Tools menu contains tools that are used to diagnose network problems. This menu is for administrator use only.

Using 3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet operation. This tool is for administrator use only.

Using 4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only.

Configuring Local Menu options

Using 5. USB Devices

The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.

To check USB device information, press the Services key twice to open

the Local Tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics, and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about connected devices.

Return

1. Press the Return soft key to return to the

main display.

Using the 3. Network Configuration menu

The Network Configuration tool displays information that was configured when the IP Phone was installed. This tool is for administrator use only.

Using the 4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.

Making a call

This section describes features associated with making a call. You can make a call from your IP Phone 1140E using any of the following:

• “Using Off-hook dialing” on page 71

• “Using On-hook dialing” on page 72

• “Using handsfree dialing” on page 73

• “Using the Directory applications” on page 75

• “Using Predial” on page 78

• “Using AutoDial” on page 79

• “Using Ring Again” on page 81

• “Using Last Number Redial” on page 82

• “Using Speed Call” on page 82

• “Using System Speed Call” on page 84

• “Using HotLine” on page 84

• “Using intercom calling” on page 84

Using Off-hook dialing

Use these steps to make a call by lifting the handset before dialing:

1. Lift the handset.

2. Dial the number.

Making a call

3. To terminate the call, choose one of the following:

(Goodbye)

— Return the handset to the cradle.

— Press the Goodbye key.

Using On-hook dialing

Use these steps to make a call by dialing before lifting the handset:

1. Leave the handset in the cradle.

2493

2. Press the line (DN) key.

3. When the dial tone sounds, dial the number.

4. When the called party answers, lift the handset.

(Goodbye)

5. To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

Making a call

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode.

1. Choose one of the following:

— Press the Handsfree key.

To discontinue a handsfree call:

— If a headset is connected, press the

Headset key.

2. Dial the number.

(Goodbye)

To mute a handsfree call:

(Mute)

Press the Goodbye key.

1. Press the Mute key. The LED indicator

flashes.

2. Press the Mute key again to return to a

two-way handsfree conversation.

Making a call

To switch from handsfree to handset mode:

Lift the handset.

To switch from handset mode to handsfree mode:

1. Press the Handsfree key.

2. Replace the handset.

To use a headset:

1. Connect the headset to the headset jack or the handset jack.

To release a call:

(Goodbye)

2. Press the Headset key.

If you have a Bluetooth wireless technology headset installed, you can activate it by pressing the button on the headset.

1. Press the phone Goodbye key or press

the button on the wireless headset, if equipped.

Making a call

To switch from handsfree to headset:

1. Press the Headset key.

Using the Directory applications

You can make calls using the following Directory applications available on your IP Phone 1140E.

• “Making a call using the Corporate Directory” on page 75

• “Making a call using the Personal Directory” on page 76

• “Making a call using the Callers List” on page 77

• “Making a call using the Redial List” on page 78

Making a call using the Corporate Directory

This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use.

The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the

Corporate Directory, press the Directory key and select Corporate

Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter the desired name in the last name, first name format.

Making a call

Dial

Cancel

To scroll to a specific number:

2. Press the Search soft key to find the

3. Choose one of the following:

1. Press the Up/Down navigation keys to

desired name.

If the search is successful, the first match appears on the screen.

— Press the Dial soft key to dial the

resulting number.

— If there is no match to the search

query, start a new search or change the information in the initial search.

— Press the Cancel soft key to exit

without dialing.

scroll and highlight a name in the Corporate Directory.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory,

press the Directory key and select Personal Directory. For more

information on how to configure and use the Personal Directory, refer to “Using the Personal Directory” on page 125.

To make a call using the Personal Directory:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Personal Directory.

2. Choose one of the following:

Making a call

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller

overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List. For information on how to configure and use

the Callers List, refer to “Using the Callers List” on page 128.

To make a call using the Callers List:

1. Press the Up/Down navigation keys to

scroll and highlight a name in the

Callers List.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously

dialed phone numbers. To use the Redial List, press the Directory key and select Redial List. For information on how to configure and use the

Redial List, refer to “Using the Redial List” on page 130.

To make a call using the Redial List:

1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial

List.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before

dialing.

To use Predial:

1. Without selecting the line key, enter the number to be dialed.

2498

2. Press a line key to dial the number.

To edit a Predial number:

Making a call

3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak.

1. Use the dialpad to enter the number.

2. Choose one of the following:

Clear Delete

2498

— To erase all numbers, press the

Clear soft key. Reenter the numbers

to be dialed.

— To change one number at a time,

press the Delete soft key to

backspace. Re-enter the number.

3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone numbers.

To store an AutoDial number:

Autodial

1. Without lifting the handset, press the

appropriate AutoDial key.

The screen displays the word Autodial next to the appropriate key.

Making a call

2. Using the dialpad, dial the phone

number (including access code) to be stored on the selected AutoDial key.

Autodial

3. Press the AutoDial key a second time to

4. Assign a label to the key.

To display an AutoDial number:

Display

Autodial

1. Press the Display key.

2. Press an AutoDial key in the upper

store the number on the selected key.

After you store a number, the word Autodial disappears, and the stored number appears.

After you assign the label, the number disappears and only the label appears on the screen next to the key.

display area to display the number associated with that key.

To use AutoDial:

Autodial

1. Lift the handset.

2. Press an AutoDial key in the upper

display area to dial the number associated with that key.

Making a call

Using Ring Again

Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number.

To activate Ring Again:

1. Dial a number and receive a busy tone or no answer.

RngAgn

To call a Ring Again party when you receive notification:

RngAgn

2. Choose one of the following:

—Press the Ring Again soft key. — Enter the Ring Again Activate FFC.

1. After receiving the notification ring, lift the handset, or, if you are using the headset or in handsfree mode, go to step 2.

2. Press the Ring Again soft key to

automatically dial the number.

Making a call

To deactivate Ring Again before notification:

RngAgn

Choose one of the following:

• Press the Ring Again soft key a second

time.

• Press the Ring Again Deactivate FFC.

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed

number.

To use Last Number Redial:

Choose one of the following:

— To redial using the handset:

a. Lift the handset.

2498

b. Press the line (DN) key.

2498

— To redial without lifting the handset,

press the line (DN) key twice (the last number dialed is automatically redialed).

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.

To store a Speed Call number:

Making a call

SpcCtl

To make a Speed Call:

1. Press the Speed Call Controller soft

key. The triangular icon flashes, indicating programming mode.

2. At the prompt:

— Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code.

— Enter the phone number (internal,

external, or long-distance number).

3. Press the Speed Call Controller soft

key again to save the code and number. The flashing icon turns off.

1. Lift the handset.

SpcCtl

2. Press the Speed Call Controller soft

key.

3. Dial the Speed Call code to

automatically dial the number.

Making a call

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override

dialing restrictions placed on your IP Phone.

To make a System Speed Call:

1. Lift the handset.

2. Choose one of the following:

SScUsr SScCtl

— Press the System Speed Call soft

key.

— Press the System Speed Call

Controller (SScCtl) soft key.

3. Dial the Speed Call code to

automatically dial the number.

Using HotLine

Use the Hot Line feature to automatically dial a specific number.

To use HotLine:

Hotline

Press the HotLine soft key to automatically

dial the number.

Using intercom calling

Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.

To make an intercom call:

Making a call

1. Lift the handset.

Intrcm

2. Press the Intercom key.

3. Dial the one- or two-digit code for the

desired intercom group member.

To answer an intercom call while on a line other than your intercom group line:

1. Choose one of the following keys:

(Hold)

—Press the Hold key to put the current

call on hold.

— Press the Goodbye key to end the

(Goodbye)

Intrcm

2. Press the Intercom key and begin to

call.

speak.

Answering a call

Each incoming call causes the IP Phone to ring, the LCD indicator (R) beside the line (DN) key to flash, and the Message Indicator lamp to flash.

To answer a call:

Choose one of the following four options:

•Lift the handset.

• Press the Handsfree button located on

the left side of the handset.

• Press the line (DN) key beside the LCD

indicator as it flashes.

• Press the Headset key if a headset is

connected to your IP Phone.

While on an active call

You can use the following features during an active call:

• “Placing a call on hold” on page 87

• “Transferring a call” on page 88

• “Using Timed Reminder Recall” on page 89

• “Using Attendant Recall” on page 90

• “Using Call Park” on page 90

• “Recording a Calling Party Number” on page 94

• “Displaying incoming calls” on page 94

• “Tracing a malicious call” on page 95

Placing a call on hold

Use the Hold feature when you are talking on one line and another call arrives on a second line. To retain the original call, put it on hold and then answer the second call.

To place a call on hold:

(Hold)

To retrieve a call on hold:

Press the Hold key. The LCD indicator

flashes beside the line on hold.

Note: If Automatic Hold is enabled, the

active call is automatically put on hold when you answer the second call.

Press the line (DN) key beside the flashing

LCD indicator.

While on an active call

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

Trans

To return to the original call if the transfer is incomplete:

1. Press the Transfer soft key. The other

party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2. Dial the DN number to which you are

transferring the call or use the Personal

Directory, Redial List, or Callers List

to select a number to dial.

3. When that number rings or a person

answers, press the Transfer soft key to

connect the calling party.

If the person called is not available,

press the line (DN) key (next to the LCD

indicator) to reconnect to the original call.

While on an active call

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when

a transferred call is not answered.

To use Timed Reminder Recall:

Trans

If the transferred call is not answered, your IP Phone rings:

1. Press the Transfer soft key. The call is

put on hold.

2. Dial the number to which you are transferring the call.

3. Choose one of the following to start the recall timer:

— Press the Transfer soft key.

— Replace the handset before the

extension answers.

If the transfer is complete, the recall timer stops.

1. Lift the handset to reconnect to the

original caller.

While on an active call

Trans

(Goodbye)

2. Choose one of the following:

— Press the Transfer soft key and

repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye

key to complete the transfer.

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and

to connect the caller to the attendant.

To contact the attendant while on a ca ll:

AttRcl

(Goodbye)

1. Press the Attendant Recall key and

stay on the line until the attendant answers.

2. Press the Goodbye key. The caller

remains connected to the attendant.

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call

from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.

While on an active call

To park a call on the System Park DN or your own DN:

During an active call, press the Park soft

Park Park

key twice.

The call is parked on your DN unless a

System Park DN is enabled to

automatically park calls on the system.

To park a call on a DN other than the System Park DN or your own DN:

Park

1. Press the Park soft key.

2. Dial the DN where you want to park the call.

Park

3. Press the Park soft key.

To park a call using the SPRE code or FFC:

1. Choose one of the following:

Trans Conf

— Press the Transfer soft key. — Press the Conference soft key.

2. Dial the Call Park FFC.

While on an active call

3. To use an alternate DN from the System

4. Choose one of the following:

Trans Conf

To park a call using hook-flash:

1. (Caller B) Lift the handset to answer an

Park DN or your own DN, dial the DN

where you want to park the call. Otherwise, proceed to step 4.

— Press the Transfer soft key. — Press the Conference soft key.

incoming call (Caller A).

Park

Conf

2. Press the Park soft key.

3. Perform hook-flash by entering 1 or pressing the Conference soft key to

place the party on hold. You hear a dial tone.

4. Press *.

5. Enter access code.

Caller A hears a ring back.

To retrieve a parked call:

While on an active call

6. (Caller C) Lift the handset.

Caller C must be in same custgrp and IBN line.

7. (Caller C) Enter * access code to pick up

the call.

Caller C hears confirmation dial tone.

8. (Caller C) Dial the DN where you parked the call.

Caller A and Caller C can now speak.

1. Lift the handset.

Park

2. Press the Park soft key.

3. Dial the DN where you parked the call.

If a parked call is not retrieved within a specified period of time, it rings back to your IP Phone or to the attendant.

While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call.

To record a caller number for accounting purposes:

Cparty

1. Press the Call Party soft key. The caller

is placed on hold.

2. Dial a charge account number or the caller number.

Note: For information on using the

Charge soft key, see “Charging a call or

charging a forced call” on page 115.

3. Press the Call Party soft key to return to

the call.

Displaying incoming calls

Use the Display feature to display a second incoming caller number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

Display

1. Press the Display key.

While on an active call

2. Press the flashing line (DN) key. The call

waiting information appears.

If you are using another feature key, you

can use the Display key to access

information associated with those feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

This feature is not enabled on all IP Phone 1140Es. Contact your system administrator to configure this feature on your IP Phone.

To use Call Trace while on a call:

CallTrace

To use Call Trace without a Call Trace key:

Trans Conf

Press the Call Trace key.

1. Choose one of the following:

— Press the Transfer soft key. — Press the Conference soft key.

2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically

reconnect.

Incoming calls

You can use the following features when you have an incoming call:

• “Using Automatic Answerback” on page 96

• “Using Call Pickup” on page 96

• “Using Call Waiting” on page 98

Using Automatic Answerback

When the Automatic Answerback feature is active, your IP Phone

automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service.

To activate Automatic Answerback:

AutoAns

To deactivate Automatic Answerback:

AutoAns Z

Press the Automatic Answerback key.

Press the Automatic Answerback key

again.

Using Call Pickup

Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group.

To answer a call in your own call pickup group:

1. Lift the handset.

Incoming calls

Pickup

2. Choose one of the following:

— Press the Pickup key. — Enter the Pickup Ringing Number

FFC.

To answer an incoming call in another call pickup group:

1. Lift the handset.

GrpPkp

2. Choose one of the following:

— Press the Group Pickup soft key. — Enter the Pickup Group FFC.

3. Dial the pickup group number of the

ringing IP Phone.

To answer a call at a specific extension in any pickup group:

Pickup

1. Lift the handset.

2. Choose one of the following:

— Press the DN Pickup key. — Enter the Pickup Directory

Number FFC.

Incoming calls

3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays

Goodbye and try again), press the

Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1. When the incoming call tone sounds,

press the Hold key to put a current call

(Hold)

on hold.

If Automatic Hold is enabled, you do not need to press the Hold key.

CallWait Z

To return to the first IP Phone call:

(Hold)

(Goodbye)

2. Press the Call Waiting key.

1. Choose one of the following:

— Press the Hold key to put the

— Press the Goodbye key to end the

second call on hold.

second call.

2. Press the line (DN) key associated with

the first call.

If you do not have a Call Waiting key:

1. Press the Goodbye key to end the

current call.

(Goodbye)

2. Press the line (DN) key beside the flashing status icon to answer the

incoming call.

Incoming calls

While away from your desk

You can use the following features when you are away from your desk:

• “Using Call Forward” on page 100

• “Using Internal Call Forward” on page 101

• “Using Remote Call Forward” on page 102

• “Securing your IP Phone” on page 104

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Phone is in the process of ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

100

Fwd

1. Choose one of the following:

— Press the Forward soft key. — Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward your calls.

3. Press the Forward soft key.

Nortel Networks NN43113-106 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

About the IP Phone 1140E

Basic features

Telephone controls

Telephone display

Call features and Flexible Feature Codes

Security features

Using encrypted calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the IP phone dialpad

Entering text using the USB keyboard

Editing text using the soft keys

Connecting the components

Before you begin

Connecting the components of the phone

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing a local dialpad tone

Viewing IP Phone information

Diagnostics

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Configuring Local Menu options

Using the 1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Configuring 3. Bluetooth

Using the 2. Local Diagnostics submenu

Using 1. IP Set&DHCP Information

Using 2. Network Diagnostic Tools

Using 3. Ethernet Statistics

Using 4. IP Network Statistics

Using 5. USB Devices

Using the 3. Network Configuration menu

Using the 4. Lock Menu

Making a call

Using Off-hook dialing

Using On-hook dialing

Using handsfree dialing

Using the Directory applications

Making a call using the Corporate Directory

Making a call using the Personal Directory

Making a call using the Callers List

Making a call using the Redial List

Using Predial

Using AutoDial

Using Ring Again

Using Last Number Redial

Using Speed Call

Using System Speed Call

Using HotLine

Using intercom calling

Answering a call

While on an active call

Placing a call on hold

Transferring a call

Using Timed Reminder Recall

Using Attendant Recall

Using Call Park

Recording a Calling Party Number

Displaying incoming calls

Tracing a malicious call

Incoming calls