Nortel Networks NN43080-100, 3456 User Manual

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100

Document status: Standard Document issue: 01.02 Document date: 12 June 2009 Product release: 6.0 Job function: Product Fundamentals Type: User Guide Language type: English

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

New in this release 5

Features 5 Other changes 5

Welcome 6

Your new IP Softphone 3456 6 Requirements 7 Online help 7 Nortel preferred configurations 7 Related publications 7

Feature overview 8

Starting up 8 Signing in 9 Screen layout 9 Making a call 10 Receiving calls 12 Placing calls on hold 13

Mute 15 Call Transfers 15

Contacts 24

Conference Calls 28

Voicemail 32

Revision history 5

Hold and resume 14

Blind Transfer 16 Announced Transfer 18 Quick Transfer List 20

Creating Contacts 24 Viewing Contacts 26 Dialling Contacts 27

Managing Conference Calls 30 Disbanding Conferences 31 Suspending a Conference 31

Nortel Communication Server 1000

IP Softphone 3456 User Guide

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Contents

Voicemail Settings 32 Accessing Voicemail 34

Video Phone 34

Making a Video Call 35 Receiving a Video Call 36 Video Conferencing 36 Managing Conference Calls 37

Troubleshooting 40

Configuration changes do not work 40 Call Detail Reporting 40

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

New in this release

The following sections detail what’s new in IP Softphone 3456 User Guide (N N43080-

100) for Nortel Communication Server 1000 Release 6.0:

• Features (page 5)

• Other changes (page 5)

Features

The IP Softphone 3456 User Gu ide (NN4308 0-100) is new for CS 100 0 Release 6.0.

Other changes

Revision history

June 2009 Standard 01.02. This documents reflects a change to Nortel

preferred configuration list.

June 2009 Standard 01.01. This document is a new NTP for Communication

Server 1000 Release 6.0.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Welcome

This section introduces IP Softphone 3456 and describes the available features.

Navigation

• Your new IP Softphone 3456 (page 6)

• Requirements (page 7)

• Online help (page 7)

• Nortel preferred configurations (page 7)

• Related publications (page 7)

Your new IP Softphone 3456

The current IP Softphone 3456 offering provides instant messaging, and voice and video communications. The Communication Server 1000 and IP Softphone 3456 provide voice, video communication with rich telephony features.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Requirements

The following basic hardware specification is required to operate the IP Softphone 3456:

• Intel Pentium III 1.3 GHz or equivalent

• Windows 2000/XP/Vista

•512 MB RAM

• 50 MB hard disk space

• 16 Bit, full-duplex sound card

• IP connection

Depending on the configuration of your workstation or laptop, you may also need to obtain a microphone and speakers, or a USB headset with microphone. If it is your intention to use the softphone video call/conferencing features, you will also need a webcam.

Online help

For detailed information about specific client features, see the help documentation provided with IP Softphone 3456. To access help, in the IP Softphone 3456, click Actions and then click Help.

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Welcome

Nortel preferred configurations

The following list contains preferred configurations for the Nortel IP Softphone 3456

• Disable the provisioning server on the phone. On the phone, navigate to Preferences > Advanced > No login server available.

• Configure only the G711 and G729 voice codecs for the IP Softphone

3456.

• On client, Nortel recommends a fixed port range defined under Account Settings > Topology > Port Range to set the port.

• Ensure the registration refresh time is set to five minutes. This keeps the registration timer short enough to recover quickly in case of network failure.

• To make the IP Softphone 3456 DTMF work with the Media Application Server (MAS), ensure that SIP > Account > Topology > Enable ICE is not selected.

Related publications

For more information, see the following related publications:

• Communication Server 1000E suite of documentation

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Feature overview

This section describes features that are available on the IP Softphone 3456.

Navigation

• Starting up (page 8)

• Signing in (page 9)

• Making a call (page 10)

• Receiving calls (page 12)

• Placing calls on hold (page 13)

• Mute (page 15)

• Call Transfers (page 15)

• Conference Calls (page 28)

• Voicemail (page 32)

• Video Phone (page 34)

Starting up

Start the IP Softphone 3456 by double-clicking the desktop icon, or by clicking the Start menu and navigating to the IP Softphone 3456 program group and clicking IP Softphone 3456.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Signing in

Screen layout

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Feature overview

The IP Softphone 3456 should sign in to your SIP account automatically if your account has been correctly configured. In some circumstances (depending on how the system administrator has configured the softphone), you may be asked to authenticate to a login server during application start up. If you are unsure how to login, see your system administrator.

Before continuing, it would be worth spending some time on the interface layout. Not all function buttons are visible when the phone is inactive - for example, call transfer and hold options do not appear unless the phone is engaged on a call. Other function buttons, such as the voicemail notification button, only appear as follows:

• when configured to do so (see the system administrator).

• when you receive a message.

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IP Softphone 3456 User Guide

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Feature overview

Making a call

Calls can be made from the IP Softphone 3456 in a number of different ways. Users can make calls by double-clicking on any name in the contact list, by typing a number in using the keyboard and pressing Enter, or by opening the

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IP Softphone 3456 User Guide

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Feature overview

dial pad and using the mouse to click on the numbers required. The following instructions show you how to open the dial pad and dial a number using the mouse.

1 Click the dial pad button .

2 Using the mouse, click on the dial pad numbers that you would like to dial.

The number appears on the display screen.

3 Click the dial button . End the call by clicking on .

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Receiving calls

When a call is received by the IP Softphone 3456, a number of things occur. First, the phone rings (if sound is enabled on your system); second, the caller’s number or ID is displayed on the IP Softphone 3456 display screen.

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Feature overview

Thirdly, if the IP Softphone 3456 is running in the background, that is, if you are working in another application, a Web browser, for example, you still see a visual notification of the call, in the form of a pop-up messages that appears just above the clock on the Windows task bar.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

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Feature overview

To answer the call:

• Click on the found on the IP Softphone 3456 interface.

• Click on the found on the desktop pop-up.

To reject the call and forward it to your voicemail service (if configured), click on .

Placing calls on hold

Calls can be placed on hold at any time. When a call is on hold, you cannot hear the caller and they cannot hear you. When a call is on hold, the message ‘Call on hold’ is displayed on the screen and the hold button is highlighted.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

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