Nortel Networks NN42030-102 User Manual

Nortel Mobile Communication 3100

Nortel Mobile Communication Client 3100 for Nokia User Guide

Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-102 Document status: Standard 04.03 Document release date: November 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new Nortel MCC 3100 for Nokia application . . . . . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Nortel MCC 3100 for Nokia feature overview . . . . . . . . . . . . . 10

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System and network requirements . . . . . . . . . . . . . . . . . . . . . 13

Device usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cellular data plan use of MCC 3100 for Nokia . . . . . . . . . 15

Contents

Subscriber identity module (SIM) card . . . . . . . . . . . . . . . . . . 17

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the MCC 3100 for Nokia software

from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing the MCC 3100 for Nokia software over the air . . . . 21

Upgrading the MCC 3100 for Nokia software

from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Upgrading the MCC 310 0 for Nok i a so ftwa r e over th e air . . . 24

Moving the MCC 3100 for Nokia icon to the menu pane . . . . 25

Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 26

Installing security certificates . . . . . . . . . . . . . . . . . . . . . . . . . 26

Nortel Mobile Communication Client 3100 for Nokia User Guide 3

Contents

MCC 3100 for Nokia configuration . . . . . . . . . . . . . . . . . . . 27

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring an Enterprise WLAN Access Point . . . . . . . . 28

Configuring the client settings . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring Login Information . . . . . . . . . . . . . . . . . . . . . 30

Configuring Owner Information . . . . . . . . . . . . . . . . . . . . 31

Configuring your Application Settings . . . . . . . . . . . . . . . 32

Configuring your Call Settings . . . . . . . . . . . . . . . . . . . . . 34

Configuring IM and Presence Settings . . . . . . . . . . . . . . . 37

Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . 37

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Starting and exiting the MCC 3100 for Nokia application . . . . 41

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Hiding and restoring the MCC 3100 for Nokia application . . . 42

Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Network Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Voice Mail Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Missed Call Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

New Instant Message Indicator . . . . . . . . . . . . . . . . . . . . 45

Phone link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Business Contacts link . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Voice Mail link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Instant Messages link . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Search link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Settings link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Navigating panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Accessing panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Green call and red hangup buttons . . . . . . . . . . . . . . . . . 47

4 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Contents

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Placing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Toggling between call modes . . . . . . . . . . . . . . . . . . . . . . 51

Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Calling a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Calling from the Quick Dial List . . . . . . . . . . . . . . . . . . . . 52

Calling from another device . . . . . . . . . . . . . . . . . . . . . . . 52

Dialing an emergency number . . . . . . . . . . . . . . . . . . . . . 53

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Working with business contacts . . . . . . . . . . . . . . . . . . . . . . . 55

Adding a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Importing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Searching for contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Managing presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Changing your presence status . . . . . . . . . . . . . . . . . . . . 60

Handling your custom message . . . . . . . . . . . . . . . . . . . . 61

Viewing the presence status of your contacts . . . . . . . . . 61

Understanding the presence states . . . . . . . . . . . . . . . . . 63

Clearing the presence status of your contacts . . . . . . . . . 63

Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Three-party conference call . . . . . . . . . . . . . . . . . . . . . . . 66

Cancelling a call with a call on hold . . . . . . . . . . . . . . . . . 66

Speaker mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending an IM to a single contact . . . . . . . . . . . . . . . . . . 67

Nortel Mobile Communication Client 3100 for Nokia User Guide 5

Contents

Clearing the IM history . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Receiving instant messages . . . . . . . . . . . . . . . . . . . . . . 68

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Viewing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Deleting entries in the Phone pane . . . . . . . . . . . . . . . . . 71

Managing Enterprise voice mail . . . . . . . . . . . . . . . . . . . . . . . 72

Calling the Enterprise voice mail system . . . . . . . . . . . . . 72

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

6 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Welcome

This section contains the following topics:

• “Your new Nortel MCC 3100 for Nokia application” on page 7

• “New in this release” on page 7

• “Nortel MCC 3100 for Nokia feature overview” on page 10

• “Language support” on page 12

• “Related publications” on page 12

Your new Nortel MCC 3100 for Nokia application

The Nortel Mobile Communication Client 3100 (MCC 3100) for Nokia application allows you to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communication Server. The term Communication Server means all communi)cation servers that Nortel Mobile Communication 3100 (MC 3100 supports. For more information, see the MC 3100 Product Bulletin at www.nortel.com

New in this release

The following sections detail what’s new in Nortel Mobile Communication Client 3100 for Nokia User Guide (NN42030-102) in Nortel Mobile

Communication 3100 Release 3.1.

Features

This release contains changes to the following features:

• “Changing your presence status” on page 61

• “Call Intercept” on page 51

Other changes

There are no other changes to this document.

Nortel Mobile Communication Client 3100 for Nokia User Guide 7

Welcome

Revision history

November 2009

Stan dard 04.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1. Changes were made to

“Receiving calls” on page 54.

November 2009

Stan dard 04.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1. Changes were made to

“Language support” on page 12, “Call Intercept” on page 51, “Call transfer” on page 64, and “Receiving calls ” on page 54.

October 2009

Stan dard 04.01. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1.

July 2009

Stan dard 03.08. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0 and the Communication Server 2100 (CS 2100). A comment is added to indicate that the CS 2100 does not support the Device handoff feature.

January 2009

Stan dard 03.07. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updated the System Requirements table in Getting Started section and technical content in Software Installation section.

January 2009

Stan dard 03.06. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updated to correct formatting errors.

December 2008

Stan dard 03.05. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updated the Nokia feature

8 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

overview and added the procedure “Dialing an emergency

number” on page 53.

December 2008

Stan dard 03.04. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to include links to multimedia presentations and to “Cellular data

plan use of MCC 3100 for Nokia” on page 15.

November 2008

Stan dard 03.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to corr ect content in “Handoff” on page 66.

November 2008

Stan dard 03.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Changes were made to the installation and upgrade procedures.

September 2008

Stan dard 03.01. This document is issued to support Nortel Mo bile Communication 3100 Release 3.0.

Welcome

April 2008

Stan dard 02.01. This document is issu ed to support Nortel Mobile Communication 3100 Release 2.1.

October 2007

Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addre sses and revised Outgoing Call Service DN requirements.

September 2007

Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.

Nortel Mobile Communication Client 3100 for Nokia User Guide 9

Welcome

Nortel MCC 3100 for Nokia feature overview

MCC 3100 for Nokia extends the enterprise collaboration functionality to a Nokia mobile device using a data (Internet) connection over the ce llular and WiFi network. With MCC 3100 for Nokia, you can perform the following tasks:

• Track the presence status of your mobility enabled contacts.

• Send instant messages to your mobility enabled contacts.

• Designate contacts as friends to track their presence.

• Manage your contacts using the MCC 3100 local directory.

• Search for contacts in the Corporate Directory and the MCC 3100 local directory.

• Click a friend to send an instant message (IM) or place a call.

• Use the logs to view your most recent incoming and outgoing calls, voice mail indicator, and system events.

• Receive a message waiting indication (MWI) when you rece ive a new voice mail message.

• Toggle the MCC 3100 out of call intercept mode in order to make personal calls that reveal your cellular identity.

• Create a friend group containing multiple friends and then initiate an ad hoc conference call to the group members.

• Redirect your incoming calls to alternative contact locations (for example, home, other1, other2).

• Associate a single number with all of your outbound calls.

• Automatically download your configuration settings, including a list of valid emergency numbers, from the Nortel Mobile Communication Gateway 3100 (MCG 3100).

• When you dial an emergency number (for example, 911) on the MCC 3100 for Nokia, the system automatically switches to the native device phone in order to place a call. Your administrator configures the emergency telephone numbers in the MCG 3100.

• Use the following call modes:

10 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Welcome

— Call-me-First: In this mode, your calls are set up in two stages.

First, the system calls you. After you answer, the system calls the other party.

— Direct: In this mode, you can initiate calls directly from your Nokia

device to other parties. For more information, see “Call modes” on page 50. Note: You must configure your Outgoing Call Service DN in the

MCC 3100 settings before you can use the Direct call mode. Your system administrator provides the Outgoing Call Service DN to allow direct MCC 3100 calling from your Nokia device.

• Outbound Call From: you can start a call on your mobile device and then switch over and speak to the person from an o the r devic e.

• Inbound Call modes: — Screen Pop: In this mode, you receive a screen pop-up pane with

the far end caller identification and the choice to accept or reject the call. The cellular call automatically answers on your mobile device.

— Auto Accept: In this mode, the call automatically forwards to your

cellular device and you manually accept the incoming call. The far end caller identification may only be presented if your Private Branch Exchange (PPBX) supports number substitution and number substitution is permitted in your region.

— Do Not Disturb: In this mode, all incoming calls route to your

Enterprise voice mail.

• Available telephony features: — call hold and retrieve — call transfer—supervised and unsupervised — call swap — three-way conference call — speaker mode. Note: If you are connected to a 3G network, you ca n exchange

instant messages and track presence while you are engaged in a voice call.

Nortel Mobile Communication Client 3100 for Nokia User Guide 11

Welcome

Language support

MCC 3100 for Nokia supports the following languages:

•Chinese

•Dutch

• English

•French

•German

• Japanese

• Norwegian

• Russian

•Swedish

When you install the client loads using the over the air download method, the system recommends a load. You can select download the recommended software or you can select a different software package.

Note: The language of your Nokia device is factory-configured and cannot be changed.

Related publications

The following publications relate to the MCC 3100 for Nokia:

• Nortel Mobile Communication Client 3100 for Nokia Quick Reference

(NN42030-106)

12 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Getting started

This section contains the following topics:

• “Before you begin” on page 13

• “System and network requirements” on page 13

• “Subscriber identity module (SIM) card” on page 17

• “Battery life” on page 17

Before you begin

Before you install the MCC 3100 for Nokia application, complete the following checklist:

• Install the Nokia PC Suite software and ensure it is working properly.

• Become familiar with navigation and data entry methods for your Nokia device.

System and network requirements

The MCC 3100 for Nokia has the following system requirements.

Important Notice:

Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks. Users should check that their headsets meet their respective National or International Acoustic and Safety requirements.

Nortel Mobile Communication Client 3100 for Nokia User Guide 13

Getting started

Table 1: System requirements

Hardware and software

Type

Operating system Symbian v9.1, Series 6.0, 3rd Edition

Symbian v9.2, Feature Pack 1, Series 60 3rd Edition

*The operating system includes Java

software (J2ME, MIDP 2.0, CLDC 1.1). Network interface Internet access. Nokia device Nokia E63, E66, E71, E72, E75, E90, N95 Battery Charged battery in your device. Other hardware A desktop or laptop PC with a USB port.

A USB connection cable. Other software Nokia PC Suite software installed on your

desktop or laptop PC (to transfer the files to

the device).

For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com

For installation information, see “Software installation” on pa g e 19.

Device usage

Functionality can be accessed using the keys and buttons in the following table.

Table 2: Key and button functionality

Key or button Description

5-way scroll key Use to scroll through screens and menus, and to

select settings.

14 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Getting started

Table 2: Key and button functionality

Key or button Description

Selection keys Use to perform the functions indicated by the

text above it (for example, Menu Selection). Call key Use to dial numbers and answer calls. End key Use to end or reject a call. Menu key Use to open the main menu. Number keys Use to enter numbers and characters.

Network specifications

The following network specifications are required:

• Cellular network subscription

• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT, or EVDO)

Server specification

The corporate network requires a minimum of one Communication Server to support MCC 3100 for Nokia.

The corporate network must have an MCG 3100 to deploy MCC 3100 for Nokia. Dedicated commercial off the shelf (COTS) server platforms support the MCG 3100 software.

Cellular data plan use of MCC 3100 for Nokia

Table 3 "Cellular data plan usage" on page 15 show the approximate

data usage for various MCC 3100 functions.

Table 3: Cellular data plan usage

Command Bytes (Approximate)

Nortel Mobile Communication Client 3100 for Nokia User Guide 15

Getting started

Table 3: Cellular data plan usage

Command Bytes (Approximate)

Logout 900 Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 240 seconds) 700

Sample calculation

Using the following assumption for a MCC 3100 user:

• 5 logon or logout attempts per day.

• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.

• 5 message waiting indicator updates per day.

The following calculations show data usage per month, assuming 20 work days per month:

Logon and logout attempts ((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes 3 calls per hour (2 inbound, 1 outbound) during an 8 hour day ((2 * 800) + 2 * 900) + 1000) * 8 * 20 = 704 000 bytes 5 message waiting indicator updates 500 * 20 = 10 000 bytes Client polling (every 240 seconds or 15 an hour) 15 * 700 * 24 hours * 30 days = 7 560 000 bytes The sum of cellular data use per month is:

16 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Getting started

190 000 + 704 000 + 10 000 + 7 560 000 = 8 464 000 bytes.

Subscriber identity module (SIM) card

You can change the SIM card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.

Battery life

The battery life of your MCC 3100 device will vary, depending on the amount of use. While operating in standby mode, you can expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network.

There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario.

Nortel Mobile Communication Client 3100 for Nokia User Guide 17

Getting started

18 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Software installation

This section describes how to install, upgrade, and uninstall the Nortel Multimedia Communication Client 3100 (MCC 3100) for Nokia on a supported Nokia device. There are two ways to install or upgrade the MCC 3100 for Nokia: from a computer or over the air.

Before you install or upgrade the MCC 3100 for Nokia software from a computer, ensure that your Nokia device and yo ur PC are conn e cte d using a Universal Serial Bus (USB) cable and ensure that Nokia PC Suite software is installed on your PC.

Note 1: Ensure that your device has the correct date and time. Note 2: In some cases, it is necessary to remove the existing

software components prior to performing an upgrade. Check with your system administrator or read the release notes before proceeding with an upgrade.

Note 3: If you are upgrading from an earlier release, you must perform an initial software installation, not an upgrade. After reinstalling the software, change the MCG 3100 address on the Systems Settings screen if instructed to do so by your system administrator.

Note 4: If you wish to use Hypertext Transfer Protocol Secu re (HTTPS) with certificates, you should install the certificate prior to installing the MC 3100 client.

Use the following procedures to install, upgrade, and uninstall the MCC 3100 for Nokia software.

• “Installing the MCC 3100 for Nokia software from a computer”

on page 20

• “Installing the MCC 3100 for Nokia software over the air” on

page 21

• “Upgrading the MCC 3100 for Nokia software from a computer”

on page 23

Nortel Mobile Communication Client 3100 for Nokia User Guide 19

Software installation

• “Upgrading the MCC 3100 for Nokia software over the air” on

page 24

• “Moving the MCC 3100 for Nokia icon to the menu screen” on

page 25

• “Uninstalling the MCC 3100 for Nokia software” on page 26

• “Installing security certificates” on page 26

Installing the MCC 3100 for Nokia software from a computer

You can use your desktop PC or laptop to install the MCC 3100 software. After downloading the latest software load, you install it on your Nokia device using a USB connection.

Before installation, install the Nokia PC Suite on your computer and configure the device with the correct date and time.

The following procedure details the steps required to install the MCC 3100 for Nokia software from a computer.

A zipped file contains the MCC 3100 for Nokia software and documentation. Extract the contents of this file to a folder on your computer before you install the software.

Installing the MCC 3100 for Nokia software (new install) from a computer

1. On your computer, open a web browser and enter the HTTPS or Hypertext Transfer Protocol (HTTP) address of the User Portal:

http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html Note: Ask your system administrator for the correct hostname and

port settings.

2. Use the controls to locate the software file you require for your device, and click Download.

3. Click Save.

20 NN42030-102 MC 3100 3.1 Standard 04.03 November 2009

Software installation

4. Navigate to the folder where you want to store the software files and click Save.

5. Extract the files from the zip file and save them to a folder on your computer.

6. Connect the device to your computer using a USB cable.

7. Select Start, Programs, Nokia PC Suite, Nokia PC Suite.

8. Use the browser to locate the software files you extracted, and select mcc3100_ip1_<number>.sisx.

9. Select Options, Install.

10. Follow the prompts to install the SISX file. Note: For best performance, install the application to the phone

memory and not to a memory card.

11. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see

“Upgrading the MCC 3100 for Nokia software from a computer” on page 23.

Note: If an error occurs during installation, you may see one of the following messages: Authorization failed; Incorrect certificate; Invalid jar. file. You need to restart the device and follow the installation procedures again.

Installing the MCC 3100 for Nokia software over the air

You can maintain MCC 3100 software directly from your Nokia device using a wireless data connection (over the air). To complete the initial installation, open a browser on your Nokia device, access the software Web site and download and install the software. To upgrade, see

“Upgrading the MCC 3100 for Nokia software over the air” on page 24.

When you perform an over the air software installation, the system recommends a software load that matches your Nokia device’s oper ating system, features, and language. You can accept the recommendation or

Nortel Mobile Communication Client 3100 for Nokia User Guide 21

Software installation

select a different load. For more information, see “Language support”

on page 12.

Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483)

Installing the MCC 3100 for Nokia software (new install) over the air

1. On your Nokia device, if the MCC 3100 for Nokia is running, select Quit.

2. Press the Menu key.

3. On the Menu screen, select Web.

4. Use the following address format to access the user portal Web pa ge: http://<hostname or IP address>:8080/m

https://<hostname or IP address>:8443/m Note: Obtain the actual hostname or IP address and port settings

from your system administrator.

5. Do one of the following: — To install the recommended software load, select the Installable

link.

— To select a different software load, select All other software for

your platform, scroll to a load, and select the Installable link.

6. When prompted to download and install the software, select Yes.

7. Review the following details on the details screen: —Name — Version

8. Select Continue. Note: For best performance, install the application to phone memory

and not to a memory card.

9. If the software is already installed, select OK to upgrade it.

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Software installation

10. After the installation completes, exit the web browser.

11. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see

“Moving the MCC 3100 for Nokia icon to the menu pane” on page 25.

Upgrading the MCC 3100 for Nokia software from a computer

This section describes how to upgrade or reinstall the MCC 3100 for Nokia software. When you upgrade the software, your data is saved automatically.

Upgrading the MCC 3100 for Nokia software from a computer

1. If the MCC 3100 for Nokia is running, stop it by selecting Quit.

2. On your computer, open a Web browser and enter the HTTPS or HTTP address of the User Portal:

http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html Note: Ask your system administrator for the correct hostname and

port settings.

3. Use the controls to locate the software file you require for your device, and click Download.

4. Click Save.

5. Navigate to the folder where you want to store the software files and click Save.

6. Extract the files from the zip file and save them to a folder on your computer.

7. Connect the device to your computer using a USB cable.

8. Select Start, Programs, Nokia PC Suite, Nokia PC Suite.

9. Click File Manager. The Nokia Phone Browser window appears.

Nortel Mobile Communication Client 3100 for Nokia User Guide 23

Software installation

10. Use the browser to locate the software files you extracted, and select mcc3100_ip1_<number>.sisx.

11. Select Options, Install.

12. Follow the prompts to install the SISX file. Note: For best performance, install the application to the phone

memory and not to a memory card.

13. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see

“Upgrading the MCC 3100 for Nokia software from a computer” on page 23.

Upgrading the MCC 3100 for Nokia software over the air

Use this procedure to upgrade the MCC 3100 for Nokia software over the air.

Upgrading the software over the air from your Nokia device

1. On your Nokia device, if the MCC 3100 for Nokia is running, select Quit.

2. Press the Menu key.

3. On the Menu screen, select Web.

4. Use the following address format to access the user portal Web pa ge: http://<hostname or IP address>:8080/m

https://<hostname or IP address>:8443/m Note: Obtain the actual hostname or IP address and port settings

from your system administrator.

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