Nortel Networks NN42030-101 User Manual

Title page

Nortel Mobile Communication 3100

Nortel Mobile Communication Client 3100 for BlackBerry User Guide

Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-101 Document status: Standard 04.03 Document release date: November 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new Nortel MCC 3100 for BlackBerry application . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

MCC 3100 for BlackBerry feature overview . . . . . . . . . . . . . . 10

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System and network requirements . . . . . . . . . . . . . . . . . . . . . 13

Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Contents

Subscriber identity module (SIM) card . . . . . . . . . . . . . . . . . . 15

Cellular data plan use of MCC 3100 for BlackBerry . . . . . . . . 15

Sample calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing your MCC 3100 for BlackBerry . . . . . . . . . . . . . . 19

Installing or upgrading the software . . . . . . . . . . . . . . . . . . . . 19

Installing MCC 3100 for BlackBerry from a computer . . . 20

Installing your new MCC 3100 for BlackBerry over the air 22

Installing or upgrading MCC 3100 for BlackBerry

using the BlackBerry Enterprise Server (BES) . . . . . . . . . 23

Upgrading MCC 3100 for BlackBerry from a computer . . 23

Upgrading MCC 3100 for BlackBerry over the air . . . . . . 25

Performing an upgrade for a major release . . . . . . . . . . . 26

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 3

Contents

Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 27

Clearing the MCC 3100 for BlackBerry databa se . . . . . . 27

Uninstalling the MCC 3100 for BlackBerry application . . . 27

Determining the software version . . . . . . . . . . . . . . . . . . . . . . 28

Configuring your MCC 3100 for BlackBerry . . . . . . . . . . . 31

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 34

Owner information settings . . . . . . . . . . . . . . . . . . . . . . . 34

Mobile Communication Gateway 3100 settings . . . . . . . . 36

IM/Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Buddy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Quick key settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configuring your BlackBerry Notification Profile . . . . . . . 43

Database backup and restore . . . . . . . . . . . . . . . . . . . . . . . . 44

Backing up the database . . . . . . . . . . . . . . . . . . . . . . . . . 44

Restoring the database . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Changing the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Starting and exiting the MCC 3100 for BlackBerry application 47

Starting the MCC 3100 for BlackBerry application . . . . . . 47

Exiting the MCC 3100 for BlackBerry application . . . . . . 48

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Logon status messages . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Turning off autologin . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hiding the MCC 3100 for BlackBerry application . . . . . . . . . . 50

Overview of the Main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the Main pane setup . . . . . . . . . . . . . . . . . . . . 53

4 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Contents

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Access Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Quick and Convenience keys . . . . . . . . . . . . . . . . . . . . . . 55

SEND and END buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Native Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Calling a number on the Quick Dial list . . . . . . . . . . . . . . 63

Calling an emergency number . . . . . . . . . . . . . . . . . . . . . 64

Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 65

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Call screening and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using the Mid Call features . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Three-party conference call . . . . . . . . . . . . . . . . . . . . . . . 71

Device handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Working with Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Adding a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Viewing the status of buddies . . . . . . . . . . . . . . . . . . . . . 76

Editing Buddy details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Adding a Buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 79

Deleting a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Setting your presence status . . . . . . . . . . . . . . . . . . . . . . . . . 81

Custom messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 5

Contents

Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 83

Searching the corporate directory . . . . . . . . . . . . . . . . . . 84

Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Instant Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Placing an instant conferencing call . . . . . . . . . . . . . . . . . 88

Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 90

Managing the Instant Conference history . . . . . . . . . . . . 93

Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Receiving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Viewing the History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Sorting and filtering History entries . . . . . . . . . . . . . . . . 101

Viewing History details . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Clearing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Tracking the status of your messages . . . . . . . . . . . . . . 103

Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 103

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

6 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Welcome

This section contains the following topics:

• “Your new Nortel MCC 3100 for BlackBerry application” on

page 7

• “New in this release” on page 7

• “MCC 3100 for BlackBerry feature overview” on page 10

• “Language support” on page 11

• “Related publications” on page 12

Your new Nortel MCC 3100 for BlackBerry application

The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry application allows you to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communication Server . The term Communication Server means all communication servers that MC 3100 supports. For more information, see the MC 3100 Product Bulletin at www.nortel.com

New in this release

The following details what’s new in Nortel Mobile Communication Client 3100 for BlackBerry User Guide (NN42030-101) for Nortel Mobile

Communication 3100 Release 3.1.

Features

This release contains new information about call features.

• “Presence status indicators” on page 77

• “Call Intercept” on page 61

Other changes

There are no other changes to this document.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 7

Welcome

Revision history

November 2009

Stan dard 04.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1. Technical information was updated.

November 2009

Stan dard 04.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1. Updated information about Call Intercept.

October 2009

Stan dard 04.01. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.1.

June 2009

Stan dard 03.07. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0 SU03. Updates were made to technical content, including “Calling from the Buddy list” on

page 65 and “Working with Buddies” on page 72.

January 2009

Stan dard 03.06. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, in the section “System and network

requirements” on page 13.

January 2009

Stan dard 03.05. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, including “Performing an upgrade for a

major release” on page 26, and “Calling an emergency number” on page 64.

December 2008

Stan dard 03.04. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to

8 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

include links to multimedia presentations, and to “Cellular data

plan use of MCC 3100 for BlackBerry” on page 15.

November 2008

Stan dard 03.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to corr ect content in “Device handoff” on page 71 and “Clearing missed

calls” on page 103.

November 2008

Stan dard 03.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Corrections were made to the upgrade procedures.

September 2008

Stan dard 03.01. This document is issued to support Nortel Mo bile Communication 3100 Release 3.0.

April 2008

Stan dard 02.01. This document is issued to support Nortel Mo bile Communication 3100 Release 2.1.

Welcome

November 2007

Standard 01.03. This document is up-issued to contain updated screen captures.

October 2007

Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addre sses and revised Outgoing Call Service DN requirements.

September 2007

Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 9

Welcome

MCC 3100 for BlackBerry feature overview

MCC 3100 extends the enterprise collaboration functionality to a Research in Motion (RIM) BlackBerry mobile device using a data (Internet) connection over the cellular network. With MCC 3100, you can perform the following tasks:

• Associate a single number, such as your office extension, with all of your outbound calls.

• Answer office calls on your BlackBerry.

• Manage a list of the people you most frequently call (Buddy list) using the MCC 3100 local directory and the BlackBerry address book.

• Search for contacts in the corporate directory and in the MCC 3100 local directory.

• Track the presence status of other mobility-enabled users.

• Configure your own presence status on the network.

• Use the event logs to view your most recent incoming and outgoing calls, instant messages, and system events.

• Check for new voice mail messages in your mailbox.

• Toggle Call Intercept mode in order to make persona l calls that reveal your cellular identity.

• Create a user group containing multiple buddies, and then initiate a call to the group members.

• Redirect your incoming calls to alternative contact locations (for example: office, home, other).

• Exchange instant messages (IM) with other MCC 3100 users.

• Automatically download your configuration settings, including a list of valid emergency numbers, from the Nortel Mobile Communication Gateway 3100 (MCG 3100).

• When you dial an emergency number (for example, 911) on the MCC 3100 for BlackBerry, the system automatically switches to the native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the MCG 3100.

• Communicate using one of the following methods:

10 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

— Dial a number on the keypad — Select a number from the Quick Dial list — Select a buddy and choose a contact method (voice call or IM) — Select a record in the History log, native address book, Voice

Mail or IM session pane, and then start a new communication session.

• Available outbound call modes: — Call-me-First: Call-me-First calls take two steps to complete.

First, the MCG 3100 calls you at a chosen location. After you answer, the MCG 3100 calls the second party.

— Direct Outbound: You can initiate calls directly from your

BlackBerry to other parties using the Direct Outbound mode.

For more information, see “Call modes” on page 60.

Note: Before you can use the Direct Outbound call mode, you must select your Outgoing Call Service DN in the MCC 3100 settings. Your administrator can provide the DN to select.

• Available telephony features (support varies by network):

Welcome

— Call hold and retrieve — Supervised and unsupervised call transfer — Device handoff — Call swap — Caller ID/caller name display (information varies by network) — Call timer — Conference call For more information about configuring the MCC 3100 settings, see

“Initial configuration” on page 31.

Language support

MCC 3100 for BlackBerry supports the following languages:

•Chinese

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 11

Welcome

•Dutch

• English

•French

•German

• Japanese

• Norwegian

•Swedish

When you install the client loads using the over the a ir download method, the system recommends a software load that matches the operating system, features, and language of your device. Each MCC 3100 for BlackBerry load contains all the supported languages. The MCC 3100 for BlackBerry displays in your configured language.

Related publications

The following publications relate to the MCC 3100 for BlackBerry:

• Nortel Mobile Communication Client 3100 for BlackBerry Quick Reference (NN42030-105)

12 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Getting started

This section contains the following topics:

• “Before you begin” on page 13

• “System and network requirements” on page 13

• “Subscriber identity module (SIM) card” on page 15

• “Cellular data plan use of MCC 3100 for BlackBerry” on page 15

• “Battery life” on page 17

• “Accessing Help” on page 17

Before you begin

Before you install the MCC 310 0 application, complete the following checklist:

• Install the latest version of the BlackBerry Desktop Manager software and ensure it is working properly.

• Become familiar with navigation and data entry methods for your BlackBerry.

System and network requirements

Important Notice:

Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks, and to check that their headsets meet their respective National or International Acoustic and Safety requirements.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 13

Getting started

The MCC 3100 for BlackBer ry ha s th e follo wing system requirements.

Table 1: System requirements

Hardware and software

Type

Operating system Research in Motion BlackBerry operating

system, V4.0 and later.

Memory Minimum of 20 megabytes (MB) of Flash

memory on your BlackBerry.

RIM BlackBerry RIM BlackBerry 71xx

RIM BlackBerry 87xx RIM BlackBerry 81xx (Pearl) RIM BlackBerry 88xx RIM BlackBerry 83xx(Curve) RIM BlackBerry 89xx (Curve) RIM BlackBerry 90xx (Bold) RIM BlackBerry 9200 (Curve) RIM BlackBerry 9900 (Bold) RIM BlackBerry 9600 (Tour)

RIM BlackBerry Storm Battery Charged battery in your BlackBerry. Other hardware A desktop or laptop PC with a universal

serial bus (USB) port.

A USB connection cable. Other software BlackBerry Desktop Manager software

4.2.2.14 or later installed on your desktop or

laptop PC (to transfer the files to the

BlackBerry).

For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com

Note: On the BlackBerry Curve, the typical Menu display process using the trackball does not work. In these models, when a Choice Group is highlighted, the BlackBerry Curve uses the menu button to open all menus in any context. When a Choice Group is not

14 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Getting started

highlighted, the trackball causes the menu to appear. This document covers the user interface of the other BlackBerry devices, where the trackball causes the menu to appear.

Enterprise requirements

The MCG 3100 requires the following applications at the enterprise site:

• Mobile Communication Gateway 3100 (MCG 310 0)

• Supported enterprise communication server (ECS) prog ramme d with an account for each user.

Network specifications

You must meet the following network specifications:

• Cellular network subscription

• Cellular Internet access

Subscriber identity module (SIM) card

You can change the SIM card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.

Cellular data plan use of MCC 3100 for BlackBerry

Table 2 "Cellular data plan usage" on page 15 shows the approximate

data usage for various MCC 3100 functions.

Table 2: Cellular data plan usage

Command Bytes (Approximate)

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 15

Getting started

Table 2: Cellular data plan usage

Command Bytes (Approximate)

Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 90 seconds) 700

Sample calculation

Using the following assumption for a MCC 3100 user:

• 5 logon or logout attempts per day.

• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.

• 5 message waiting indicator updates per day.

The following calculation shows data usage per month, assuming 20 work days per month:

Logon and logout attempts ((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes 3 calls per hour (2 inbound, 1 outbound) during an 8 hour day ((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes 5 message waiting indicator updates 500 * 20 = 10 000 bytes Client polling (every 90 seconds or 40 an hour) 40 * 700 * 24 hours * 30 days = 20 160 000 bytes The sum of cellular data use per month is: 190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes.

16 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Getting started

Battery life

The battery life of your device varies on the amount of usage. When operating in standby mode, expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network.

There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario.

Accessing Help

The MCC 3100 includes embedded, context-sensitive help for the following topics:

• Presence: describes the presence status icons.

• Log: describes the log icons.

• About: provides the MCC 3100 for BlackBerry software version number.

• Device configuration: lists critical settings configured when you first log on. For more information, see “Initial configuration” on

page 31.

Accessing Help

1. From the Main pain menu, select Menu, Help. The Help pane appears. See Figure 1 "Help pane" on page 18. The Help pane shows information related to the previous pane. For

example, if you select help from the Logs pane, the Logs topic appears.

2. To change topics, select a different item from the menu or list.

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 17

Getting started

Figure 1: Help pane

18 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009

Installing your MCC 3100 for BlackBerry

This section contains the following topics:

• “Installing or upgrading the software” on page 19

• “Uninstalling MCC 3100 for BlackBerry” on page 27

• “Determining the software version” on page 28

Installing or upgrading the software

This section describes how to install or upgrade the Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry on a supported BlackBerry device. You can install or upgrade the MCC 3100 in one of three ways:

• Installing from a computer: Use this method to add the software to your computer, connect your computer to your BlackBerry with a universal serial bus (USB) cable, and then install the software by using the Desktop Manager.

• Installing over the air: Use this method to open a Web browser on your BlackBerry, access a Web site that lists the available software load builds, and then select and install the appropriate software for your particular device. This method requires that you purchase a BlackBerry cellular data plan.

Note: Nortel recommends that you use the over the air method of installation, because most of the installation steps are automated.

• Installing from the BlackBerry Enterprise Server (BES): Your system administrator may request that you us e this met hod . For infor ma tio n on the BES install, see “Installing or upgrading MCC 3100 for

BlackBerry using the BlackBerry Enterprise Server (BES)” on page 23.

Use the following procedures to install or upgrade the MCC 3100 for BlackBerry software:

• “Installing MCC 3100 for BlackBerry from a computer” on

page 20

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 19

Installing your MCC 3100 for BlackBerry

• “Installing your new MCC 3100 for BlackBerry over the air” on

page 22

• “Installing or upgrading MCC 3100 for BlackBerry using the

BlackBerry Enterprise Server (BES)” on page 23

• “Upgrading MCC 3100 for BlackBerry from a computer” on

page 23

• “Upgrading MCC 3100 for BlackBerry over the air” on page 25

• “Performing an upgrade for a major release” on page 26 Note: Before you upgrade for a major release, for example,

Release 2.x to Release 3.0, you must record your Username, Password, Primary MCG 3100 address, and mobile contact number. You will need to reenter these settings on the MCC 3100 after completing the upgrade.

Installing MCC 3100 for BlackBerry from a computer

Before installation, you obtain the MCC 3100 for BlackBerry software from the Mobile Communication Gateway 3100 (MCG 3100). Your system administrator gives you the Unifor m Re so ur ce Locato r (URL) for the MCG 3100 user portal.

To upgrade the software, see “Upgrading MCC 3100 for BlackBerry

from a computer” on page 23.

Installing MCC 3100 for BlackBerry (new installation) from a computer

1. On your computer, open a Web browser and enter the hypertext transfer protocol secure (HTTPS) or hypertext transfer protocol (HTTP) address of the user portal:

http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html Note: Ask your system administrator for the correct hostname and

port settings.

2. Locate the software files required for your BlackBerry and click Download.

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Installing your MCC 3100 for BlackBerry

3. Click Save.

4. Navigate to the folder where you want to store the software file on your computer, and click Save.

5. Unzip the software files and save them to a folder on your computer.

6. Connect the BlackBerry to your PC using a Universal Serial Bus (USB) cable.

7. Launch the BlackBerry Desktop Manager on your PC by choosing Start, Programs, BlackBerry, Desktop Manager.

8. Click Application Loader.

9. On the Application Loader Wizard, click Next.

10. If prompted, select a communication port and click Next.

11. If any applications are listed on the Device Application Selection pane, select them and click Delete. You must delete each item individually.

12. Click Add.

13. Browse to the folder containing the software files.

14. Select the software files folder, and click Open.

15. On the Device Application selection pane, select the Mobile Console applications.

16. Click Next.

17. Click Finish to install the MCC 3100.

18. Select the licensing and security boxes that appear during the installation.

19. Click Close when the Application Loader Wizard finishes installing the MCC 3100.

20. Click Yes to restart your BlackBerry.

21. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator.

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Installing your MCC 3100 for BlackBerry

Installing your new MCC 3100 for BlackBerry over the air

You can maintain MCC 3100 software directly from your BlackBerry using a wireless or over the air (OTA) connection to the internet. To complete the initial installation, open a browser on your BlackBerry, access the software Web site, and download and install the software.

When you perform an over the air software installation, Nortel recommends that you install a software load that matches the operating system, features, and language of your BlackBerry. You can accept the recommendation or select a different load. You can also reconfigu re your BlackBerry so that the system recommends a different load. For example, if you change your BlackBerry’s language under Options, Language, the system will recommend software for that language, if it is available. For more information, see “Language support” on page 11.

If you receive an error message (such as MCC3100_BB-3 not found) when you attempt to start the MCC 3100 for BlackBerry, you must reinstall the software.

To upgrade the software, see “Upgrading MCC 3100 for BlackBerry

over the air” on page 25.

Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483)

Installing MCC 3100 for BlackBerry (new installation) over the air

1. If the MCC 3100 client is runn in g, selec t Menu, Quit to stop it.

2. On your BlackBerry, select Start, BlackBerry Explorer.

3. Enter the HTTPS or HTTP address of the OTA download site:

http://<IP address or hostname | IP>:8080>/m OR https://<IP address or hostname | IP>:8443/m

Note: Obtain the actual address and port settings from your system administrator.

4. To install the recommended software, highlight the Installable link.

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Installing your MCC 3100 for BlackBerry

5. To install different software, a. Select All other software for your platform. b. Select Menu, Get Link. c. Scroll to the software, highlight the Installable link.

6. Select Menu, Get Link.

7. Click Download.

8. If you are upgrading the software, click Yes at the pr om p t.

9. Select licensing and security boxes that might appear during the installation.

10. Restart your BlackBerry if prompted.

11. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator.

Note: If you cannot establish an HTTPS connection because of untrusted or expired certificates, contact your system administrator. You may have to renew the certificate infrastructure, or update your BlackBerry MDS to use existing certificates.

Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server (BES)

Your system administrator can deploy MCC 3100 for BlackBerry software from the Research in Motion (RIM) BlackBerry Enterprise Server (BES) to your BlackBerry. The installation or upgrade occurs automatically.

Upgrading MCC 3100 for BlackBerry from a computer

This section describes how to upgrade the MCC 3100 for BlackBerry from a computer. When you upgrade the software, your data is retained for the new version.

Installing MCC 3100 for BlackBerry from a computer

1. If the MCC 3100 is currently installed and running on your BlackBerry device, stop it by selecting Menu, Quit.

2. On your computer, open a web browser and enter the HTTPS or HTTP address of the user portal:

Nortel Mobile Communication Client 3100 for BlackBerry User Guide 23

Installing your MCC 3100 for BlackBerry

http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html Note: Obtain the actual hostname and port settings from your system

administrator.

3. Locate the software files required for your BlackBerry and click Download.

4. Click Save.

5. Navigate to the folder where you want to store the software file on your computer, and click Save.

6. Unzip the software files and save them to a folder on your computer.

7. Connect the BlackBerry to your PC using a Universal Serial Bus (USB) cable.

8. Launch the BlackBerry Desktop Manager on your PC by choosing Start, Programs, BlackBerry, Desktop Manager.

9. Click Application Loader.

10. On the Application Loader Wizard, click Next.

11. If prompted, select a communication port and click Next.

12. If any applications are listed on the Device Application Selection pane, select them and click Delete. You must delete each item individually.

13. Click Add.

14. Browse to the folder containing the software files.

15. Select the software files and click Open.

16. On the Device Application selection pane, select the Mobile Console applications.

17. Click Next.

18. Click Finish to install the MCC 3100.

19. Select licensing and security boxes that might appear during the installation.

20. Click Close when the Application Loader Wizard finishes installing the MCC 3100.

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Installing your MCC 3100 for BlackBerry

21. Click Yes to restart your BlackBerry.

22. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator.

Note: The upgrade procedure ret ains application dat a. To remove the data associated with the previous ve rsion of the app lication, clear the database the first time you run the upgraded application. For more information about uninstalling the database, see “Clearing the

MCC 3100 for BlackBerry database” on page 27.

Upgrading MCC 3100 for BlackBerry over the air

This section describes how to upgrade the MCC 3100 for BlackBerry over the air. When you upgrade the software, your data is reta ined for the new version.

Note: If you are upgrading from Release 2.x, you cannot upgrade over the air . You must first perform an over the air initial upgrade (see

“Performing an upgrade for a major release” on page 26), and

then update the MCG 3100 address on the MCG settings pane if instructed to do so by your system administrator.

If you receive an error message (such as MCC3100_BB-3 not found) when you attempt to start the MCC 3100 for BlackBerry, you must reinstall the software.

Upgrading MCC 3100 for BlackBerry over the air

1. If not already logged in, start the MCC 3100 for BlackBerry and log on. For more information about exiting the MCC 3100, see “Starting

and exiting the MCC 3100 for BlackBerry application” on page 47.

2. Select Menu, Help, Software upgrade. A web browser opens to the software download site.

3. To install the recommended software load, highlight the Installable link.

4. To install another software load, a. Select All other software for your platform. b. Select Menu, Get Link.

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Installing your MCC 3100 for BlackBerry

c. Scroll to a load, and highlight the Installable link.

5. Select Menu, Get Link.

6. Click Download.

7. Click Yes at the upgrade prompt.

8. Select licensing and security boxes that might appear during the installation.

9. Restart your BlackBerry if prompted.

10. If you receive an error message (such as MCC3100_BB-3 not found) when you attempt to start the MCC 3100 for BlackBerry, you must reinstall the software.

MCC 3100 for BlackBerry database” on page 27.

Performing an upgrade for a major release

Follow this procedure to upgrade from one major release to another.

Upgrading MCC 3100 for BlackBerry for a major release

1. Record your configuration in the following table.

Table 3: Upgrade configuration parameters

Parameter Value

Username Password Primary MCG 3100 Address Network Connection (if available) Mobile Contact

2. Install the new version of the client using the instructions in

“Installing MCC 3100 for BlackBerry from a computer” on

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Installing your MCC 3100 for BlackBerry

page 20 or “Installing your new MCC 3100 for BlackBerry over the air” on page 22.

3. Follow “Initial configuration” on page 31, using the information in

Table 3 "Upgrade configuration parameters" on page 26.

Uninstalling MCC 3100 for BlackBerry

Use the following procedures to uninstall the MCC 3100 for BlackBerry.

• “Clearing the MCC 3100 for BlackBerry database” on page 27

• “Uninstalling the MCC 3100 for BlackBerry application” on

page 27

Clearing the MCC 3100 for BlackBerry database

Uninstalling the application may not erase the application data. To ensure that you erase the application data, Nortel recommends that you cle ar the MCC 3100 for BlackBerry database before you uninstall the MCC 3100 for BlackBerry application.

Clearing the MCC 3100 for BlackBerry database

1. Start the MCC 3100 for BlackBerry application and log off the network.

For more information about starting and ex itin g the MCC 3100 for BlackBerry application, see “Starting and exiting the MCC 3100 for

BlackBerry application” on page 47 and “Logging on and logging off” on page 49.

2. Navigate to the MCC 310 0 for Blac kBe rr y Ma in scr ee n.

3. From the menu, select Options.

4. From the menu, select Erase Database.

5. Select Yes at the prompt to “Clear database and quit?”

6. From the menu, choose Select.

Uninstalling the MCC 3100 for BlackBerry application

Uninstalling the MCC 3100 for BlackBerry software

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Installing your MCC 3100 for BlackBerry

1. Select Menu, Quit to exit the MCC 3100 for BlackBerry application if it is running.

For more information about starting and ex itin g the MCC 3100 for BlackBerry application, see “Starting and exiting the MCC 3100 for

BlackBerry application” on page 47.

2. From the main menu, select Options, Advanced Options, Applications.

Note: On some BlackBerry devices, Options appears under Settings and Applications appears under Advanced Options.

3. On the Applications pane, select the item that you want to uninstall.

4. From the menu, select Delete.

5. On the confirmation pane, choose Yes.

6. At the prompt Deletion will occur when the device is restarted. Restart now? Click Yes.

Determining the software version

You can check the software version of the MCC 3100 for BlackBerry on the About pane.

Checking the software version

1. From the main screen of the MCC 3100 application, select Menu, Help, About.

2. Select Menu, Change Option.

3. Select About. The MC 3100 version pane appears.

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Figure 2: About pane

Installing your MCC 3100 for BlackBerry

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Installing your MCC 3100 for BlackBerry

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