Title page
Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for
BlackBerry User Guide
Nortel Mobile Communication 3100
Release: 3.1
Publication: NN42030-101
Document status: Standard 04.03
Document release date: November 2009
Copyright © 2007–2009 Nortel Networks
All Rights Reserved
While the information in this document is believed to be accurate and
reliable, except as otherwise expressly agreed to in writing NORTEL
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The
information and/or products described in this document are subject to
change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are
trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your new Nortel MCC 3100 for BlackBerry application . . . . . . 7
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
MCC 3100 for BlackBerry feature overview . . . . . . . . . . . . . . 10
Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System and network requirements . . . . . . . . . . . . . . . . . . . . . 13
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contents
Subscriber identity module (SIM) card . . . . . . . . . . . . . . . . . . 15
Cellular data plan use of MCC 3100 for BlackBerry . . . . . . . . 15
Sample calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing your MCC 3100 for BlackBerry . . . . . . . . . . . . . . 19
Installing or upgrading the software . . . . . . . . . . . . . . . . . . . . 19
Installing MCC 3100 for BlackBerry from a computer . . . 20
Installing your new MCC 3100 for BlackBerry over the air 22
Installing or upgrading MCC 3100 for BlackBerry
using the BlackBerry Enterprise Server (BES) . . . . . . . . . 23
Upgrading MCC 3100 for BlackBerry from a computer . . 23
Upgrading MCC 3100 for BlackBerry over the air . . . . . . 25
Performing an upgrade for a major release . . . . . . . . . . . 26
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 3
Contents
Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 27
Clearing the MCC 3100 for BlackBerry databa se . . . . . . 27
Uninstalling the MCC 3100 for BlackBerry application . . . 27
Determining the software version . . . . . . . . . . . . . . . . . . . . . . 28
Configuring your MCC 3100 for BlackBerry . . . . . . . . . . . 31
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 34
Owner information settings . . . . . . . . . . . . . . . . . . . . . . . 34
Mobile Communication Gateway 3100 settings . . . . . . . . 36
IM/Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Buddy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Quick key settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring your BlackBerry Notification Profile . . . . . . . 43
Database backup and restore . . . . . . . . . . . . . . . . . . . . . . . . 44
Backing up the database . . . . . . . . . . . . . . . . . . . . . . . . . 44
Restoring the database . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Starting and exiting the MCC 3100 for BlackBerry application 47
Starting the MCC 3100 for BlackBerry application . . . . . . 47
Exiting the MCC 3100 for BlackBerry application . . . . . . 48
Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Logon status messages . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Turning off autologin . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Hiding the MCC 3100 for BlackBerry application . . . . . . . . . . 50
Overview of the Main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Changing the Main pane setup . . . . . . . . . . . . . . . . . . . . 53
4 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Contents
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Access Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Quick and Convenience keys . . . . . . . . . . . . . . . . . . . . . . 55
SEND and END buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Native Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Calling a number on the Quick Dial list . . . . . . . . . . . . . . 63
Calling an emergency number . . . . . . . . . . . . . . . . . . . . . 64
Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 65
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call screening and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Mid Call features . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Three-party conference call . . . . . . . . . . . . . . . . . . . . . . . 71
Device handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Working with Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Adding a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Viewing the status of buddies . . . . . . . . . . . . . . . . . . . . . 76
Editing Buddy details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Adding a Buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 79
Deleting a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Setting your presence status . . . . . . . . . . . . . . . . . . . . . . . . . 81
Custom messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 5
Contents
Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 83
Searching the corporate directory . . . . . . . . . . . . . . . . . . 84
Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Instant Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Placing an instant conferencing call . . . . . . . . . . . . . . . . . 88
Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 90
Managing the Instant Conference history . . . . . . . . . . . . 93
Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Receiving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Viewing the History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Sorting and filtering History entries . . . . . . . . . . . . . . . . 101
Viewing History details . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Clearing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Tracking the status of your messages . . . . . . . . . . . . . . 103
Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 103
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
6 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Welcome
Welcome
This section contains the following topics:
• “Your new Nortel MCC 3100 for BlackBerry application” on
page 7
• “New in this release” on page 7
• “MCC 3100 for BlackBerry feature overview” on page 10
• “Language support” on page 11
• “Related publications” on page 12
Your new Nortel MCC 3100 for BlackBerry application
The Nortel Mobile Communication Client 3100 (MCC 3100) for
BlackBerry application allows you to achieve real-time communication
with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and
Nortel Communication Server . The term Communication Server means all
communication servers that MC 3100 supports. For more information, see
the MC 3100 Product Bulletin at www.nortel.com
.
New in this release
The following details what’s new in Nortel Mobile Communication Client
3100 for BlackBerry User Guide (NN42030-101) for Nortel Mobile
Communication 3100 Release 3.1.
Features
This release contains new information about call features.
• “Presence status indicators” on page 77
• “Call Intercept” on page 61
Other changes
There are no other changes to this document.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 7
Welcome
Revision history
November 2009
Stan dard 04.03. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.1. Technical information was
updated.
November 2009
Stan dard 04.02. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.1. Updated information about
Call Intercept.
October 2009
Stan dard 04.01. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.1.
June 2009
Stan dard 03.07. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.0 SU03. Updates were made to
technical content, including “Calling from the Buddy list” on
page 65 and “Working with Buddies” on page 72.
January 2009
Stan dard 03.06. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.0. Updates were made to
technical content, in the section “System and network
requirements” on page 13.
January 2009
Stan dard 03.05. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.0. Updates were made to
technical content, including “Performing an upgrade for a
major release” on page 26, and “Calling an emergency
number” on page 64.
December 2008
Stan dard 03.04. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.0. Updates were made to
8 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
include links to multimedia presentations, and to “Cellular data
plan use of MCC 3100 for BlackBerry” on page 15.
November 2008
Stan dard 03.03. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.0. Updates were made to corr ect
content in “Device handoff” on page 71 and “Clearing missed
calls” on page 103.
November 2008
Stan dard 03.02. This document is issu ed to support Nortel Mobile
Communication 3100 Release 3.0. Corrections were made to the
upgrade procedures.
September 2008
Stan dard 03.01. This document is issued to support Nortel Mo bile
Communication 3100 Release 3.0.
April 2008
Stan dard 02.01. This document is issued to support Nortel Mo bile
Communication 3100 Release 2.1.
Welcome
November 2007
Standard 01.03. This document is up-issued to contain updated
screen captures.
October 2007
Standard 01.02. This document is up-issued to contain fixes for
configuring Mobile Communication Gateway 3100 addre sses and
revised Outgoing Call Service DN requirements.
September 2007
Standard 01.01. This document is issued to support the Nortel
Mobile Communications 3100 Series Portfolio on Nortel
Communication Server 1000 Release 5.0.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 9
Welcome
MCC 3100 for BlackBerry feature overview
MCC 3100 extends the enterprise collaboration functionality to a
Research in Motion (RIM) BlackBerry mobile device using a data
(Internet) connection over the cellular network. With MCC 3100, you can
perform the following tasks:
• Associate a single number, such as your office extension, with all of
your outbound calls.
• Answer office calls on your BlackBerry.
• Manage a list of the people you most frequently call (Buddy list) using
the MCC 3100 local directory and the BlackBerry address book.
• Search for contacts in the corporate directory and in the MCC 3100
local directory.
• Track the presence status of other mobility-enabled users.
• Configure your own presence status on the network.
• Use the event logs to view your most recent incoming and outgoing
calls, instant messages, and system events.
• Check for new voice mail messages in your mailbox.
• Toggle Call Intercept mode in order to make persona l calls that reveal
your cellular identity.
• Create a user group containing multiple buddies, and then initiate a
call to the group members.
• Redirect your incoming calls to alternative contact locations (for
example: office, home, other).
• Exchange instant messages (IM) with other MCC 3100 users.
• Automatically download your configuration settings, including a list of
valid emergency numbers, from the Nortel Mobile Communication
Gateway 3100 (MCG 3100).
• When you dial an emergency number (for example, 911) on the
MCC 3100 for BlackBerry, the system automatically switches to the
native device phone in order to place the call. Your administrator
configures the emergency telephone numbers in the MCG 3100.
• Communicate using one of the following methods:
10 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
— Dial a number on the keypad
— Select a number from the Quick Dial list
— Select a buddy and choose a contact method (voice call or IM)
— Select a record in the History log, native address book, Voice
Mail or IM session pane, and then start a new communication
session.
• Available outbound call modes:
— Call-me-First: Call-me-First calls take two steps to complete.
First, the MCG 3100 calls you at a chosen location. After you
answer, the MCG 3100 calls the second party.
— Direct Outbound: You can initiate calls directly from your
BlackBerry to other parties using the Direct Outbound mode.
For more information, see “Call modes” on page 60.
Note: Before you can use the Direct Outbound call mode, you must
select your Outgoing Call Service DN in the MCC 3100 settings. Your
administrator can provide the DN to select.
• Available telephony features (support varies by network):
Welcome
— Call hold and retrieve
— Supervised and unsupervised call transfer
— Device handoff
— Call swap
— Caller ID/caller name display (information varies by network)
— Call timer
— Conference call
For more information about configuring the MCC 3100 settings, see
“Initial configuration” on page 31.
Language support
MCC 3100 for BlackBerry supports the following languages:
•Chinese
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 11
Welcome
•Dutch
• English
•French
•German
• Japanese
• Norwegian
•Swedish
When you install the client loads using the over the a ir download method,
the system recommends a software load that matches the operating
system, features, and language of your device. Each MCC 3100 for
BlackBerry load contains all the supported languages. The MCC 3100 for
BlackBerry displays in your configured language.
Related publications
The following publications relate to the MCC 3100 for BlackBerry:
• Nortel Mobile Communication Client 3100 for BlackBerry Quick
Reference (NN42030-105)
12 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Getting started
Getting started
This section contains the following topics:
• “Before you begin” on page 13
• “System and network requirements” on page 13
• “Subscriber identity module (SIM) card” on page 15
• “Cellular data plan use of MCC 3100 for BlackBerry” on page 15
• “Battery life” on page 17
• “Accessing Help” on page 17
Before you begin
Before you install the MCC 310 0 application, complete the following
checklist:
• Install the latest version of the BlackBerry Desktop Manager software
and ensure it is working properly.
• Become familiar with navigation and data entry methods for your
BlackBerry.
System and network requirements
Important Notice:
Users are advised to select and use headsets which are designed to
reduce excessive sound pressure levels or acoustic shocks, and to check
that their headsets meet their respective National or International
Acoustic and Safety requirements.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 13
Getting started
The MCC 3100 for BlackBer ry ha s th e follo wing system requirements.
Table 1: System requirements
Hardware and
software
Type
Operating system Research in Motion BlackBerry operating
system, V4.0 and later.
Memory Minimum of 20 megabytes (MB) of Flash
memory on your BlackBerry.
RIM BlackBerry RIM BlackBerry 71xx
RIM BlackBerry 87xx
RIM BlackBerry 81xx (Pearl)
RIM BlackBerry 88xx
RIM BlackBerry 83xx(Curve)
RIM BlackBerry 89xx (Curve)
RIM BlackBerry 90xx (Bold)
RIM BlackBerry 9200 (Curve)
RIM BlackBerry 9900 (Bold)
RIM BlackBerry 9600 (Tour)
RIM BlackBerry Storm
Battery Charged battery in your BlackBerry.
Other hardware A desktop or laptop PC with a universal
serial bus (USB) port.
A USB connection cable.
Other software BlackBerry Desktop Manager software
4.2.2.14 or later installed on your desktop or
laptop PC (to transfer the files to the
BlackBerry).
For a list of the latest supported devices, see the MC 3100 Product
Bulletin at www.nortel.com
.
Note: On the BlackBerry Curve, the typical Menu display process
using the trackball does not work. In these models, when a Choice
Group is highlighted, the BlackBerry Curve uses the menu button to
open all menus in any context. When a Choice Group is not
14 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Getting started
highlighted, the trackball causes the menu to appear. This document
covers the user interface of the other BlackBerry devices, where the
trackball causes the menu to appear.
Enterprise requirements
The MCG 3100 requires the following applications at the enterprise site:
• Mobile Communication Gateway 3100 (MCG 310 0)
• Supported enterprise communication server (ECS) prog ramme d with
an account for each user.
Network specifications
You must meet the following network specifications:
• Cellular network subscription
• Cellular Internet access
Subscriber identity module (SIM) card
You can change the SIM card in your device. As long as the new SIM
card supports a data connection, the device sends the telephone number
associated with the SIM to the MCG 3100 during the log on process. You
continue to make and receive calls without changing your client
configuration. People calling you do not dial different telephone numbers
when you change SIM cards.
Cellular data plan use of MCC 3100 for BlackBerry
Table 2 "Cellular data plan usage" on page 15 shows the approximate
data usage for various MCC 3100 functions.
Table 2: Cellular data plan usage
Command Bytes (Approximate)
Login 1000
Logout 900
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 15
Getting started
Table 2: Cellular data plan usage
Command Bytes (Approximate)
Call screening mode change 800
Incoming call notification 800
Incoming call answer 900
Outgoing call (Call-me-First) 1000
Outgoing call (Direct) 1000
MWI Update 500
Client polling (every 90 seconds) 700
Sample calculation
Using the following assumption for a MCC 3100 user:
• 5 logon or logout attempts per day.
• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.
• 5 message waiting indicator updates per day.
The following calculation shows data usage per month, assuming 20 work
days per month:
Logon and logout attempts
((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes
3 calls per hour (2 inbound, 1 outbound) during an 8 hour day
((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes
5 message waiting indicator updates
500 * 20 = 10 000 bytes
Client polling (every 90 seconds or 40 an hour)
40 * 700 * 24 hours * 30 days = 20 160 000 bytes
The sum of cellular data use per month is:
190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes.
16 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Getting started
Battery life
The battery life of your device varies on the amount of usage. When
operating in standby mode, expect 24 hours standby time while
connected to a 2G network, and 10 hours standby time while connected
to a 3G network.
There are many factors that affect battery life. If you have devices for
which you do not get the above standby time, then you should contact
Nortel Support to discuss the scenario.
Accessing Help
The MCC 3100 includes embedded, context-sensitive help for the
following topics:
• Presence: describes the presence status icons.
• Log: describes the log icons.
• About: provides the MCC 3100 for BlackBerry software version
number.
• Device configuration: lists critical settings configured when you first
log on. For more information, see “Initial configuration” on
page 31.
Accessing Help
1. From the Main pain menu, select Menu, Help.
The Help pane appears. See Figure 1 "Help pane" on page 18.
The Help pane shows information related to the previous pane. For
example, if you select help from the Logs pane, the Logs topic
appears.
2. To change topics, select a different item from the menu or list.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 17
Getting started
Figure 1: Help pane
18 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Installing your MCC 3100 for BlackBerry
Installing your MCC 3100 for BlackBerry
This section contains the following topics:
• “Installing or upgrading the software” on page 19
• “Uninstalling MCC 3100 for BlackBerry” on page 27
• “Determining the software version” on page 28
Installing or upgrading the software
This section describes how to install or upgrade the Nortel Mobile
Communication Client 3100 (MCC 3100) for BlackBerry on a supported
BlackBerry device. You can install or upgrade the MCC 3100 in one of
three ways:
• Installing from a computer: Use this method to add the software to
your computer, connect your computer to your BlackBerry with a
universal serial bus (USB) cable, and then install the software by
using the Desktop Manager.
• Installing over the air: Use this method to open a Web browser on
your BlackBerry, access a Web site that lists the available software
load builds, and then select and install the appropriate software for
your particular device. This method requires that you purchase a
BlackBerry cellular data plan.
Note: Nortel recommends that you use the over the air method of
installation, because most of the installation steps are automated.
• Installing from the BlackBerry Enterprise Server (BES): Your system
administrator may request that you us e this met hod . For infor ma tio n
on the BES install, see “Installing or upgrading MCC 3100 for
BlackBerry using the BlackBerry Enterprise Server (BES)” on
page 23.
Use the following procedures to install or upgrade the MCC 3100 for
BlackBerry software:
• “Installing MCC 3100 for BlackBerry from a computer” on
page 20
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 19
Installing your MCC 3100 for BlackBerry
• “Installing your new MCC 3100 for BlackBerry over the air” on
page 22
• “Installing or upgrading MCC 3100 for BlackBerry using the
BlackBerry Enterprise Server (BES)” on page 23
• “Upgrading MCC 3100 for BlackBerry from a computer” on
page 23
• “Upgrading MCC 3100 for BlackBerry over the air” on page 25
• “Performing an upgrade for a major release” on page 26
Note: Before you upgrade for a major release, for example,
Release 2.x to Release 3.0, you must record your Username,
Password, Primary MCG 3100 address, and mobile contact number.
You will need to reenter these settings on the MCC 3100 after
completing the upgrade.
Installing MCC 3100 for BlackBerry from a computer
Before installation, you obtain the MCC 3100 for BlackBerry software
from the Mobile Communication Gateway 3100 (MCG 3100). Your
system administrator gives you the Unifor m Re so ur ce Locato r (URL) for
the MCG 3100 user portal.
To upgrade the software, see “Upgrading MCC 3100 for BlackBerry
from a computer” on page 23.
Installing MCC 3100 for BlackBerry (new installation) from a
computer
1. On your computer, open a Web browser and enter the hypertext
transfer protocol secure (HTTPS) or hypertext transfer protocol
(HTTP) address of the user portal:
http://<IP address or hostname>:8282/adminserver/userportal.html
https://<IP address or hostname>:8553/adminserver/userportal.html
Note: Ask your system administrator for the correct hostname and
port settings.
2. Locate the software files required for your BlackBerry and click
Download.
20 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Installing your MCC 3100 for BlackBerry
3. Click Save.
4. Navigate to the folder where you want to store the software file on
your computer, and click Save.
5. Unzip the software files and save them to a folder on your computer.
6. Connect the BlackBerry to your PC using a Universal Serial Bus
(USB) cable.
7. Launch the BlackBerry Desktop Manager on your PC by choosing
Start, Programs, BlackBerry, Desktop Manager.
8. Click Application Loader.
9. On the Application Loader Wizard, click Next.
10. If prompted, select a communication port and click Next.
11. If any applications are listed on the Device Application Selection
pane, select them and click Delete. You must delete each item
individually.
12. Click Add.
13. Browse to the folder containing the software files.
14. Select the software files folder, and click Open.
15. On the Device Application selection pane, select the Mobile Console
applications.
16. Click Next.
17. Click Finish to install the MCC 3100.
18. Select the licensing and security boxes that appear during the
installation.
19. Click Close when the Application Loader Wizard finishes installing
the MCC 3100.
20. Click Yes to restart your BlackBerry.
21. Complete other installation tasks, such as the installation of a security
certificate, if directed by your system administrator.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 21
Installing your MCC 3100 for BlackBerry
Installing your new MCC 3100 for BlackBerry over the air
You can maintain MCC 3100 software directly from your BlackBerry using
a wireless or over the air (OTA) connection to the internet. To complete
the initial installation, open a browser on your BlackBerry, access the
software Web site, and download and install the software.
When you perform an over the air software installation, Nortel
recommends that you install a software load that matches the operating
system, features, and language of your BlackBerry. You can accept the
recommendation or select a different load. You can also reconfigu re your
BlackBerry so that the system recommends a different load. For example,
if you change your BlackBerry’s language under Options, Language, the
system will recommend software for that language, if it is available. For
more information, see “Language support” on page 11.
If you receive an error message (such as MCC3100_BB-3 not found)
when you attempt to start the MCC 3100 for BlackBerry, you must
reinstall the software.
To upgrade the software, see “Upgrading MCC 3100 for BlackBerry
over the air” on page 25.
Click here to view a multimedia presentation on
installation of the client (over the air) (www31.nortel.com/
webcast.cgi?id=7483)
Installing MCC 3100 for BlackBerry (new installation) over the air
1. If the MCC 3100 client is runn in g, selec t Menu, Quit to stop it.
2. On your BlackBerry, select Start, BlackBerry Explorer.
3. Enter the HTTPS or HTTP address of the OTA download site:
http://<IP address or hostname | IP>:8080>/m
OR
https://<IP address or hostname | IP>:8443/m
Note: Obtain the actual address and port settings from your system
administrator.
4. To install the recommended software, highlight the Installable link.
22 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Installing your MCC 3100 for BlackBerry
5. To install different software,
a. Select All other software for your platform.
b. Select Menu, Get Link.
c. Scroll to the software, highlight the Installable link.
6. Select Menu, Get Link.
7. Click Download.
8. If you are upgrading the software, click Yes at the pr om p t.
9. Select licensing and security boxes that might appear during the
installation.
10. Restart your BlackBerry if prompted.
11. Complete other installation tasks, such as the installation of a security
certificate, if directed by your system administrator.
Note: If you cannot establish an HTTPS connection because of
untrusted or expired certificates, contact your system administrator.
You may have to renew the certificate infrastructure, or update your
BlackBerry MDS to use existing certificates.
Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server (BES)
Your system administrator can deploy MCC 3100 for BlackBerry software
from the Research in Motion (RIM) BlackBerry Enterprise Server (BES) to
your BlackBerry. The installation or upgrade occurs automatically.
Upgrading MCC 3100 for BlackBerry from a computer
This section describes how to upgrade the MCC 3100 for BlackBerry from
a computer. When you upgrade the software, your data is retained for the
new version.
Installing MCC 3100 for BlackBerry from a computer
1. If the MCC 3100 is currently installed and running on your BlackBerry
device, stop it by selecting Menu, Quit.
2. On your computer, open a web browser and enter the HTTPS or
HTTP address of the user portal:
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 23
Installing your MCC 3100 for BlackBerry
http://<IP address or hostname>:8282/adminserver/userportal.html
https://<IP address or hostname>:8553/adminserver/userportal.html
Note: Obtain the actual hostname and port settings from your system
administrator.
3. Locate the software files required for your BlackBerry and click
Download.
4. Click Save.
5. Navigate to the folder where you want to store the software file on
your computer, and click Save.
6. Unzip the software files and save them to a folder on your computer.
7. Connect the BlackBerry to your PC using a Universal Serial Bus
(USB) cable.
8. Launch the BlackBerry Desktop Manager on your PC by choosing
Start, Programs, BlackBerry, Desktop Manager.
9. Click Application Loader.
10. On the Application Loader Wizard, click Next.
11. If prompted, select a communication port and click Next.
12. If any applications are listed on the Device Application Selection
pane, select them and click Delete. You must delete each item
individually.
13. Click Add.
14. Browse to the folder containing the software files.
15. Select the software files and click Open.
16. On the Device Application selection pane, select the Mobile Console
applications.
17. Click Next.
18. Click Finish to install the MCC 3100.
19. Select licensing and security boxes that might appear during the
installation.
20. Click Close when the Application Loader Wizard finishes installing
the MCC 3100.
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Installing your MCC 3100 for BlackBerry
21. Click Yes to restart your BlackBerry.
22. Complete other installation tasks, such as the installation of a security
certificate, if directed by your system administrator.
Note: The upgrade procedure ret ains application dat a. To remove the
data associated with the previous ve rsion of the app lication, clear the
database the first time you run the upgraded application. For more
information about uninstalling the database, see “Clearing the
MCC 3100 for BlackBerry database” on page 27.
Upgrading MCC 3100 for BlackBerry over the air
This section describes how to upgrade the MCC 3100 for BlackBerry over
the air. When you upgrade the software, your data is reta ined for the new
version.
Note: If you are upgrading from Release 2.x, you cannot upgrade
over the air . You must first perform an over the air initial upgrade (see
“Performing an upgrade for a major release” on page 26), and
then update the MCG 3100 address on the MCG settings pane if
instructed to do so by your system administrator.
If you receive an error message (such as MCC3100_BB-3 not found)
when you attempt to start the MCC 3100 for BlackBerry, you must
reinstall the software.
Upgrading MCC 3100 for BlackBerry over the air
1. If not already logged in, start the MCC 3100 for BlackBerry and log
on. For more information about exiting the MCC 3100, see “Starting
and exiting the MCC 3100 for BlackBerry application” on
page 47.
2. Select Menu, Help, Software upgrade.
A web browser opens to the software download site.
3. To install the recommended software load, highlight the Installable
link.
4. To install another software load,
a. Select All other software for your platform.
b. Select Menu, Get Link.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 25
Installing your MCC 3100 for BlackBerry
c. Scroll to a load, and highlight the Installable link.
5. Select Menu, Get Link.
6. Click Download.
7. Click Yes at the upgrade prompt.
8. Select licensing and security boxes that might appear during the
installation.
9. Restart your BlackBerry if prompted.
10. If you receive an error message (such as MCC3100_BB-3 not found)
when you attempt to start the MCC 3100 for BlackBerry, you must
reinstall the software.
Note: The upgrade procedure ret ains application dat a. To remove the
data associated with the previous ve rsion of the app lication, clear the
database the first time you run the upgraded application. For more
information about uninstalling the database, see “Clearing the
MCC 3100 for BlackBerry database” on page 27.
Performing an upgrade for a major release
Follow this procedure to upgrade from one major release to another.
Upgrading MCC 3100 for BlackBerry for a major release
1. Record your configuration in the following table.
Table 3: Upgrade configuration parameters
Parameter Value
Username
Password
Primary MCG 3100 Address
Network Connection (if available)
Mobile Contact
2. Install the new version of the client using the instructions in
“Installing MCC 3100 for BlackBerry from a computer” on
26 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Installing your MCC 3100 for BlackBerry
page 20 or “Installing your new MCC 3100 for BlackBerry over
the air” on page 22.
3. Follow “Initial configuration” on page 31, using the information in
Table 3 "Upgrade configuration parameters" on page 26.
Uninstalling MCC 3100 for BlackBerry
Use the following procedures to uninstall the MCC 3100 for BlackBerry.
• “Clearing the MCC 3100 for BlackBerry database” on page 27
• “Uninstalling the MCC 3100 for BlackBerry application” on
page 27
Clearing the MCC 3100 for BlackBerry database
Uninstalling the application may not erase the application data. To ensure
that you erase the application data, Nortel recommends that you cle ar the
MCC 3100 for BlackBerry database before you uninstall the MCC 3100
for BlackBerry application.
Clearing the MCC 3100 for BlackBerry database
1. Start the MCC 3100 for BlackBerry application and log off the
network.
For more information about starting and ex itin g the MCC 3100 for
BlackBerry application, see “Starting and exiting the MCC 3100 for
BlackBerry application” on page 47 and “Logging on and
logging off” on page 49.
2. Navigate to the MCC 310 0 for Blac kBe rr y Ma in scr ee n.
3. From the menu, select Options.
4. From the menu, select Erase Database.
5. Select Yes at the prompt to “Clear database and quit?”
6. From the menu, choose Select.
Uninstalling the MCC 3100 for BlackBerry application
Uninstalling the MCC 3100 for BlackBerry software
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 27
Installing your MCC 3100 for BlackBerry
1. Select Menu, Quit to exit the MCC 3100 for BlackBerry application if
it is running.
For more information about starting and ex itin g the MCC 3100 for
BlackBerry application, see “Starting and exiting the MCC 3100 for
BlackBerry application” on page 47.
2. From the main menu, select Options, Advanced Options,
Applications.
Note: On some BlackBerry devices, Options appears under Settings
and Applications appears under Advanced Options.
3. On the Applications pane, select the item that you want to uninstall.
4. From the menu, select Delete.
5. On the confirmation pane, choose Yes.
6. At the prompt Deletion will occur when the device is restarted. Restart
now? Click Yes.
Determining the software version
You can check the software version of the MCC 3100 for BlackBerry on
the About pane.
Checking the software version
1. From the main screen of the MCC 3100 application, select Menu,
Help, About.
2. Select Menu, Change Option.
3. Select About.
The MC 3100 version pane appears.
28 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Figure 2: About pane
Installing your MCC 3100 for BlackBerry
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 29
Installing your MCC 3100 for BlackBerry
30 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Configuring your MCC 3100 for BlackBerry
Configuring your MCC 3100 for
BlackBerry
This section contains the following topics:
• “Initial configuration” on page 31
• “Advanced Configuration settings” on page 34
• “Database backup and restore” on page 44
• “Changing the language” on page 46
Initial configuration
The first time you start the Mobile Communication Client 3100
(MCC 3100) after you install it on your BlackBerry, you must configure the
following parameters provided by your system administrator.
Entering the initial configuration settings for the MCC 3100
1. Obtain your basic login settings from your system administrator.
2. Connect your BlackBerry to the cellular network.
3. From your BlackBerry’s Main menu, select MCC 3100.
The Initial Login pane displays.
4. Complete the fields using the information in the table below as a
guide:
Table 4: Required parameters
Parameter Description
Username The account user name on the enterprise network.
Password The account password on the enterprise network.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 31
Configuring your MCC 3100 for BlackBerry
Table 4: Required parameters
Parameter Description
Primary
MCG 3100
Address
Network
Connection
Enter the address of the primary MCG 3100 using
the format:
http://<IP address | FQDN>:<port>
OR
https://<IP address | FQDN>:<port>
Typical port settings are 8443 for Hypertext
Transfer Protocol Secure (HTTPS) and 8080 for
Hypertext Transfer Protocol (HTTP). If the default
port of 8080 is in use on the Mobile Communication
Gateway 3100 (MCG 3100), then only the IP
address or FQDN is required.
Use the radio buttons to select a network
connection type:
• Internal BES: The MCC 3100 connects to the
MCG 3100 using a BlackBerry Enterprise
Server (BES) located on the enterprise
network.
• External BES: The MCC 3100 connects to the
MCG 3100 using a hosted BES located on the
Internet.
• Non BES: The MCC 3100 connects directly to
the MCG 3100 over the internet.
Note: If you are using the MCC 3100 in a nonBES or an external-BES environment, your
system administrator may instruct you to install
a security certificate and configure the Access
Point Name (APN) parameters on your
BlackBerry device. Y ou can use the BlackBerry
Desktop Manager to install the certificate, and
program the APN in the TCP section of your
BlackBerry’s advanced settings. Your system
administrator will provide you with detailed
instructions to complete these tasks.
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Configuring your MCC 3100 for BlackBerry
Table 4: Required parameters
Parameter Description
Mobile Contact Enter your mobile phone number or accept the
autopopulated value.
Recommended number format:
+XX YYY ZZZ ZZZZ
Where:
+ = International access code
XX = Country code
YYY = Area code
ZZZ ZZZZ = Local number
Include the international access code and country
code only if you are directed to by your system
administrator.
The mobile contact number is your default number
for incoming and outgoing calls. If you want to use
another number for this purpose, such as your
home number, configure it on the Owner
Information pane.
5. After entering all of the parameters, click Menu, Save.
Note: Whenever you change your username, all of the parameters
associated with the original username are cleared and must be
reentered.
The MCC 3100 attempts to log into the system.
— If all of the parameters that you enter are correct, the Main pane
appears. Your configuration automatically downloads from the
MCG 3100 and you can begin to use the MCC 3100 for
BlackBerry to place calls and to send instant messages.
— If you do not successfully log on the first time, re-enter your
configuration details on the Initial Login pane.
Note 1: The next time you start MCC 3100 for BlackBerry, you will
automatically log on to the network.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 33
Configuring your MCC 3100 for BlackBerry
Note 2: You can change your basic login information on the
MCG 3100 pane. For more information, see “Mobile
Communication Gateway 3100 settings” on page 36.
6. At the prompt to configure your BlackBerry notification profile, select
Configure Now, and select how you want to be alerted of incoming
calls, instant messages, and presence aler ts.
Advanced Configuration settings
After successfully logging on, you can customize the performance of your
MCC 3100 by updating the advanced configuration settings.
The following configuration settings are available:
• “Owner information settings” on page 34
• “Mobile Communication Gateway 3100 settings” on page 36
• “IM/Call settings” on page 38
• “Buddy settings” on page 40
• “Quick key settings” on page 41
• “Configuring your BlackBerry Notification Profile” on page 43
Owner information settings
Use the Owner Information pane to review and program your display
name and alternate contact numbers.
Configuring your owner information settings
1. Select Menu, Options, Owner information.
2. Complete the fields using the information in the table below as a
guide.
Table 5: Owner information pane fields
Field Description
First name Enter your first name.
34 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Configuring your MCC 3100 for BlackBerry
Table 5: Owner information pane fields
Field Description
Last name Enter your last name.
Display name Enter the name that appears in the Status
pane of the Main pane.
Mobile contact Enter your mobile phone number. Your
incoming calls are directed to this number by
default. If your device is running RIM OS 4.1
or greater, this field autopopulates. This is a
required setting.
Extension contact Enter your business extension number if
different from your Username. You can direct
a call to this contact number when you call
someone in Call-me-First mode.
Home contact Enter your home phone number. You can
direct a call to this number when:
• You call someone in Call-me-First mode.
• You receive an incoming call and Call
Screening mode is enabled.
Other1 contact Enter an additional number. You can direct a
call to this contact number when:
• You call someone in Call-me-First mode.
• You receive an incoming call and Call
Screening mode is enabled.
Other2 contact Enter an additional number. You can direct a
call to this contact number when:
• You call someone in Call-me-First mode.
• You receive an incoming call and Call
Screening mode is enabled.
3. Select Menu, Save.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 35
Configuring your MCC 3100 for BlackBerry
Mobile Communication Gateway 3100 settings
Use the Mobility Gateway pane to manage your connection with the
MCG 3100.
Note: Some MCG 3100 settings automatically download from the
MCG 3100. To determine if you have permission to update these
settings, contact your system administrator.
Reviewing and configuring the MCG 3100 settings
1. Select Menu, Options, Mobility Gateway.
2. Complete the fields using the information in the following table as a
guide.
Table 6: MCG 3100 pane fields
Field Description
Username Enter your account username on the MCG 3100.
Password Enter your account password on the MCG 3100.
Primary
MCG3100
Address
Enter the Uniform Resource Locator (URL) of the
primary MCG 3100.
Format:
http://<IP address | FQDN>:<port>
OR
https://<IP address | FQDN>:<port>
If the default port of 8080 is in use, then only the IP
address or FQDN is required.
Secondary
MCG3100
Enter the URL of the secondary MCG 3100. This
setting is automatically downloaded.
Address
36 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Table 6: MCG 3100 pane fields
Field Description
Configuring your MCC 3100 for BlackBerry
Network
Connection
Select a network connection type:
• Internal BES: the MCC 3100 connects to the
MCG 3100 through a BlackBerry Enterprise
Server (BES) located on the enterprise network.
• External BES: the MCC 3100 connects to the
MCG 3100 using a hosted BES located on the
Internet.
• Non BES: the MCC 3100 connects directly to
the network over the Internet. In a non-BES
environment, you may be required to install a
security certificate and configure the Access
Point Name (APN) on your BlackBerry.
Note: If you are using the MCC 3100 in a nonBES or External BES environment, your system
administrator may instruct you to install a
security certificate and configure the APN on
your device. You can use the BlackBerry
Desktop Manager (BDM) to install the
certificate, and program the APN in the TCP
section of your BlackBerry’s Advanced Settings.
Your system administrator will provide you with
detailed instructions to complete these tasks.
Voicemail DN/
SIP Address
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 37
This is a list of valid system voice mail access
numbers that is downloaded automatically from the
MCG 3100 at first configuration. The setting is either
provided by your administrator, or you can select a
configured voicemail number based on your office or
region. You can use the number to access your
voice mail system directly from the MCC 3100.
Configuring your MCC 3100 for BlackBerry
Table 6: MCG 3100 pane fields
Field Description
Outgoing Call
Service DN
This is a list of valid service numbers for the Direct
Outbound Call mode, and is downloaded
automatically from the MCG 3100 at first
configuration. The setting is either provided by you r
administrator, or you can select a number based on
your office or region.
Note: To ensure Direct Outbound mode works
correctly, make sure your device caller ID is
visible to outside callers.
3. Select Menu, Save.
IM/Call settings
Use the IM/Call settings pane to review and program your call screening
mode and instant message alert settings.
Reviewing and configuring your IM/Call setting
1. Select Menu, Options, IM/Call settings.
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Configuring your MCC 3100 for BlackBerry
2. Complete the fields using the information in the following table as a
guide.
Table 7: IM/Call settings pane fields
Field Description
Call Screening Mode Select a call screening mode:
• Call Screening Enabled: When an
incoming call is received, a dialog
appears to enable you to redirect it to
one of your alternate contact numbers
(home, other1 or other2), accept it on
your BlackBerry, or decline it.
• Call Screening Disabled: When an
incoming call is received, it is accepted
on your BlackBerry where you can
answer it.
New IM Alert If this box is selected, whenever you receive
a new instant message, the New IM Alert
appears. You can either ignore or reply to the
message. If you choose to ignore the
message, you can review it later in the
History.
Instant Conference
Notify Period
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 39
If this box is clear, whenever you receive a
new instant message, the IM sessions pane
appears if you are on a read-only pane. If you
are on a data input pane, no alert appears
and the message is added to the History.
Configure the Instant Conference Notify
Period between 1 and 30 minutes. This
parameter controls how often the MCC 3100
prompts you to join an Instant Conference
after you have received the initial invitation
and selected Join Later.
Enter 0 to disable the feature.
Configuring your MCC 3100 for BlackBerry
Table 7: IM/Call settings pane fields
Field Description
Call Intercept Call Intercept can be turned on or off.
• On (default): All calls placed from the
device, including calls from the native
dialer) route through the MCG 3100. This
allows you to show your Enterprise
telephone number when calling people
on company business.
• Off: Calls placed from the native dialer
do not route through the MCG 3100. The
other party will see your cellular
telephone number.
3. Select Menu, Save.
Buddy settings
Use the Buddy pane to manage presence update behavior for your
mobility-enabled buddies (mobile client users on the same system).
Reviewing and configuring your Buddy settings
1. Select Menu, Options, Buddy.
2. Complete the fields using the information in the following table as a
guide.
Table 8: Buddy settings pane fields
Field Description
Enable Auto Presence Select this check box to have the MCC 3100
receive automatic presence notifications
from other mobility-enabled buddies
whenever their status changes.
Note: Enabling this feature causes extra
airtime to be consumed and battery life
to be reduced.
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Configuring your MCC 3100 for BlackBerry
Table 8: Buddy settings pane fields
Field Description
Auto Clear Interval
(minutes)
When this timer expires, the MCC 3100
automatically clears all presence
notifications from the Buddy list. Enable
Auto Clear Presence to operate the timer.
Configure the timer to a value between 1
and 120 minutes. Configuring the timer to 0
disables this function.
3. Select Menu, Save.
Quick key settings
Your BlackBerry has two convenience keys (left and front).
You can configure a convenience key as a quick key to start a selected
action when the MCC 3100 is in focus. For more information about
actions, see Table 9 "Quick key pane fields" on page 42.
When the application is not in focus, the key operates normally.
Configuring and reviewing your Quick key settings
1. Select Menu, Options, Quick Key.
2. Complete the fields using the information in the following table as a
guide.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 41
Configuring your MCC 3100 for BlackBerry
Table 9: Quick key pane fields
Field Description
Quick key Press a convenience on your BlackBerry once to
activate the key as a Quick key.
The key name will appear in the text box (for
example, Space key).
Pressing the Quick key while the MCC 3100 is in
focus causes the phone pane to display or triggers
one of the following context-sensitive actions:
• Incoming call: The call is accepted and directed
to the your BlackBerry.
• Incoming instant message: The message
appears.
• Callable entity selected on History, Buddy list or
Search results pane: The phone pane appears
with the number predialed. If you are already on
a call, that call is placed on hold while you
initiate the new call. If you already have a call on
hold and you click the Quick key, nothing
happens.
• Digits entered on the phone pane: The call is
started.
• Text entered in IM mode: The message is sent.
3. Select Menu, Save.
Note: You can also configure one of the convenience keys to start the
MCC 3100 from your BlackBerry. For more information, refer to your
BlackBerry documentation for programming instructions.
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Configuring your MCC 3100 for BlackBerry
Configuring your BlackBerry Notification Profile
Configure settings in the notification profile to specify how your
BlackBerry notifies you when you receive a call, instant message, or
presence alert on the MCG 3100.
By default, there are no notifications selected. Update the active
notification so that your BlackBerry rings or vibrates.
Note 1: As an alternative to updating the active notification profile,
you can create a customized notification profile, or you can enable
the loud notification profile, which causes your BlackBerry to ring and
vibrate for all application-based events. For complete programming
instructions, see your BlackBerry User Guide.
Note 2: Some BlackBerry devices may continue to vibrate after you
answer an incoming call on your desktop telephone. To avoid this
problem, configure the MCC 3100 for BlackBerry call notification
profile to issue tone alerts only.
Updating your Active Notification Profile
1. Start the MCC 3100 application.
2. On your BlackBerry, click the Profiles icon.
3. Select Advanced from the Profiles list (by default, a BlackBerry uses
the Default or Normal profile).
4. Select Menu, Edit.
5. Select Call - MC, then select Edit.
6. Configure how you want to be notified when you receive a call.
7. Select Instant Message - MC, then select Edit.
8. Configure how you want to be notified when you receive an instant
message.
9. Select Presence Alert - MC, then select Edit.
10. Configure how you want to be notified when you receive a presence
alert.
11. Click Save.
12. Click Close.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 43
Configuring your MCC 3100 for BlackBerry
Figure 3: Configuring your notification profile
Database backup and restore
Nortel recommends that you save a copy of the MCC 3100 for BlackBerry
database to a safe location. You will need a backup if the original
database is deleted or for one of the following reasons:
• Your BlackBerry configuration revert to the factory defaults.
• You uninstall the MCC 3100 for BlackBerry software (except when
using RIM Operating System 4.0).
• You selected the Clear Database command from the MCC 3100 for
BlackBerry System Settings menu.
Note: For instructions to install, upgrade and uninstall the MCC 3100
for BlackBerry software, see “Installing or upgrading the sof tware”
on page 19.
Backing up the database
Backing up the MCC 3100 database
44 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Configuring your MCC 3100 for BlackBerry
1. Connect your BlackBerry to your computer with a USB cable.
2. Select Start, Programs, BlackBerry, Desktop Manager to start the
BlackBerry Desktop Manager.
3. Click Backup and Restore.
The Backup and Restore dialog box appears.
4. Click Advanced.
The Backup/Restore dialog box appears.
5. In the Devices Databases pane, select RMS Databases.
6. Click the left arrow button to copy RMS Databases to the Desktop
File Databases pane.
7. From the File menu, select Save As.
The Save As dialog box appears.
8. Navigate to the folder where you want to save the backup file, and
then click Save.
The MCC 3100 for BlackBerry database is saved.
Restoring the database
Restoring the MCC 3100 database
1. Connect your BlackBerry to your computer with a USB cable.
2. Select Start, Programs, BlackBerry, Desktop Manager to start the
BlackBerry Desktop Manager.
3. Click Backup and Restore.
The Backup and Restore dialog box appears.
4. Click Restore.
The Backup and Restore dialog appears.
5. Select the backup file and click Open.
A dialog box appears indicating that the selected file will overwrite the
file on your BlackBerry.
6. Click OK to proceed with the restore.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 45
Configuring your MCC 3100 for BlackBerry
The MCC 3100 for BlackBerry database is restored.
Changing the language
You can change the language for the user interface and the aud io
prompts sent by the MCG 3100.
1. From the Main Menu, select Options, Language.
2. Select the desired language and save the changes.
3. Select the MCC 3100 again.
4. If MCC 3100 is currently running, a prompt appears. Cli ck Yes to exit
and restart in the new language.
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Basic functions
Basic functions
This section contains the following topics:
• “Starting and exiting the MCC 3100 for BlackBerry application”
on page 47
• “Logging on and logging off” on page 49
• “Hiding the MCC 3100 for BlackBerry application” on page 50
• “Overview of the Main pane” on page 51
• “Navigation” on page 53
Starting and exiting the MCC 3100 for BlackBerry application
This section describes how to start and exit the MCC 3100 for BlackBerry
application.
Starting the MCC 3100 for BlackBerry application
The first time you start the application, enter your configuration settings at
the prompt.
Starting the application and signing in
1. From the main menu of your BlackBerry, select MCC 3100 for
BlackBerry.
The splash screen appears.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 47
Basic functions
Figure 4: Splash screen
Note: The first time you start the M CC 3100 for BlackBerry , a warning
appears stating that the application has requested an HTTP
connection.
2. Select Allow this connection for All HTTP connections.
Note: If you accidentally select Deny this connection, any further
connections are refused. To solve this, select Options, Firewall,
Reset Settings.
3. If prompted, enter your configuration settings. For more information
about configuration settings, see “Initial configuration” on page 31.
Note: Startup time and ongo ing performance of the MCC 3100 for
BlackBerry are dependent on the available system resources.
Exiting the MCC 3100 for BlackBerry application
Normally, there is no need to exist the MCC 3100 for BlackBerry
application. You can leave the application running for the entire time that
the mobile device is turned on. You must, however, exit before performing
software maintenance tasks.
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Exiting the MCC 3100 for BlackBerry
1. From the MCC 3100 for BlackBerry main menu, select Menu, Quit.
Note 1: You must exit the application before installing, upgrading, or
uninstalling the software.
Note 2: Nortel recommends that you exit the MCC 3100 for
BlackBerry application before shutting off your BlackBerry.
Logging on and logging off
You may want to log off the network but leave the application running.
The MCC 3100 for BlackBerry application remains active when you are
logged off. For more information about how to exit the application, see
“Starting and exiting the MCC 3100 for BlackBerry application” on
page 47.
Logging on
If you logged off and the application is running, you can log back on.
Logging on
• To log on, select Menu, Login.
The login status indicator changes to Online when you are logged on.
Logon status messages
Status messages display as the MCC 3100 attempts to log on to the
system. Message urgency is indicated by colored icons.
• Blue: For information purposes only. No corrective action is required.
• Yellow: Warning. You may have to reconfigure your application or
BlackBerry settings.
• Red: Error. Before logging on to the system, reconfigure your
application or BlackBerry settings.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 49
Basic functions
Logging off
Logging off
• To log off, select Menu, Logout.
The login status indicator changes to Logged Out.
Turning off autologin
The MCC 3100 automatically attempts to log on to the system at device
start up. The process is repeated every few minutes until it successfully
logs on to the system.
Disable the autologin feature if you do not know your configuration
settings or if you do not want to be connected to the system.
Turning off autologin
• Select Menu, Stop Auto Login while the MCC 3100 is attempting to
log on.
The MCC 3100 stops attempting to log on to the system. The
autologin feature is reenabled the next time you log on.
Hiding the MCC 3100 for BlackBerry application
To use another application, you can temporarily hide the MCC 3100 for
BlackBerry application.
Hiding the MCC 3100 for BlackBerry application
• Select Menu, Close.
The application remains running in the background and does not appear.
When you access the Nortel MCC 3100 for BlackBerry again from the
BlackBerry main menu, you return to the last pane you used.
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Basic functions
Overview of the Main pane
After you configure the MCC 3100 for BlackBerry (as described in “Initial
configuration” on page 31), the Main pane appears whenever you start
the MCC 3100 for BlackBerr y.
The Main pane provides access to the full functionality of the MCC 3100
for BlackBerry. See Figure 5 "Main pane" on page 51.
Figure 5: Main pane
Main pane components
Phone pane
You access the Phone pane to place calls and to manage telephony
features such as call hold and call transfer.
Buddy List pane
Your Buddy List pane provides you with a complete list of the names that
you add to the MCC 3100 for BlackBerry. You manage your buddies by
placing them into groups (for example, sales, finance). You can call a
group (Instant conference) or a buddy. You can also send instant
messages (IM) and track the presence status of all buddies that are
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 51
Basic functions
mobility enabled. A mobility-enabled buddy is a user with an extension on
the same MCG 3100.
Search pane
You use the search pane to search for names in the corporate directory.
You can expand the search to include your local address book on your
BlackBerry.
Voice Mail pane
You use the Voice Mail pane to determine if you have new messages in
your mailbox and to call the voice mail system.
History pane
Your recent calls, instant messages, and system events are logged on
the History pane. You sort and filter the entries, and you select an
individual entry to view details or to initiate a call. A missed call indicator is
provided.
IM Sessions pane
You use the IM Sessions pane to exchange instant messages with other
mobility-enabled buddies.
Instant Conferencing pane
The Instant Conferencing pane lists recent conference activity. Use the
pane to join conferences that are currently taking place and to restart
conferences that have ended.
My Status pane
Use the My Status pane to configure your presence status on the
network.
Dashboard information
The Main pane includes the following information on the dashboard,
located on the bottom of the pane:
• New voicemail messages indication
• Missed call indication
• Status: your status on the network
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Basic functions
• Call Screening Mode:
— Call screening on (magnifying glass)
— Call screening off (checkmark)
• Enterprise Connection status:
— Online
— Offline
— Connecting
— Disconnecting
Changing the Main pane setup
To move a pane up on the Main pane list, highlight the pane and select
Menu, Up.
Navigation
Use the controls on your BlackBerry to navigate through MCC 3100
panes and menus, enter data and select items.
Table 10: BlackBerry trackball controls and functions
Control Function
Keyboard Use the QWERTY-style keyboard just like a
computer keyboard.
Trackball Roll to navigate through menus or program
instructions. Press (click) to select an item.
If you click the trackball when the menu is
closed, the default menu action occurs. The
default menu action is the item that is
normally highlighted on the open menu.
ESCAPE Press to move back a pane, or to close a
menu.
Menu Press to open a menu.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 53
Basic functions
Table 10: BlackBerry trackball controls and functions
Control Function
SEND Press to start a call, accept an incoming
call, or to go to the Phone pane.
END Press to end a call, reject an incoming call,
or to go to the Main pane.
Table 11: BlackBerry trackwheel controls and functions
Control Function
Keyboard Use the QWERTY-style keyboard just like a
computer keyboard.
Trackwheel Scroll up or down to navigate through icons
and menus. Click (press) to select an item.
ESCAPE Press to move back a pane, or to close a
menu.
Press and hold to end a call.
Accessing panes
The Main pane contains a number of bars that you use to access other
panes. You scroll to the bar to select it.
Access Help
The MCC 3100 for BlackBerry includes embedded, context-sensitive h elp
for the following topics:
• Presence: describes the presence status icons
• Log: describes the log icons
• About: provides the application version number
• Device Configuration: lists critical settings configured when you first
log in. For more information, see “Initial configuration” on page 31.
To access help, select Menu > Help.
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Basic functions
Shortcut Keys
In addition to standard navigational aids, MCC 3100 for BlackBerry
provides shortcut keys to speed your workflow. For more information
about shortcut keys, see Table 12 "Shortcut keys" on page 55.
Table 12: Shortcut keys
Pane Key Action
Main a–z On the Main pane, press an alphabetic
key from a–z to search the Buddy list for a
name that starts with that letter.
Any
pane
Note: Some devices may not offer the full range of shortcut keys.
0–9 On any pane, press a numeric key to
initiate a call on the Phone pane.
Quick and Convenience keys
Two quick-access keys are available:
• The Quick Key is configured on the MCC 3100 for BlackBerry. The
key provides one-button access to a number of MCC 3100 for
BlackBerry functions. To program the Quick Key, refer to Table 13
"Quick and Convenience key functions" on page 56.
• The Convenience key is configured on your BlackBerry. You can
access the MCC 3100 for BlackBerry from any screen of the mobile
device. To program the Convenience key, refer to your BlackBerry
documentation.
Note: You should configure one key to function as both the Quick key
and the Convenience key.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 55
Basic functions
Note: The functionality of the quick and convenience keys is
dependent on the current state of the MCC 3100 for BlackBerry.
Table 13: Quick and Convenience key functions
MCC 3100 State Function
Out of focus on
BlackBerry
Clicking the Convenience key brings the
MCC 3100 for BlackBerry to the
foreground and shows the last active
pane.
In focus on BlackBerry Clicking the Quick key causes the Phone
pane to appear or triggers one of the
following context-sensitive actions:
• Callable entity selected on History ,
Buddy List, or Search results
pane: The Phone pane appears with
the number predialed. If you are
already engaged in a call, that call is
placed on hold while you initiate the
new call. Nothing happens if you
already have a call on hold and you
click the quick key.
• Incoming call: The call is accepted
and directed to your BlackBerry.
• Incoming instant message: The
message is displayed.
• Digits entered on the Phone pane:
The call is started.
• Text entered in IM mode: The
message is sent.
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Basic functions
SEND and END buttons
If your BlackBerry includes SEND and END buttons, you can use the
buttons to access features. For more information, see Table 14 "Button
functionality" on page 57.
Table 14: Button functionality
Button MCC 3100 in focus
SEND
(Green)
END
(Red)
• Start a call from the
Phone pane if a number
is in the Dial field.
• Accept an incoming call.
• Change focus to the
Phone panel from any
other MCC 3100
screen.
• Terminate a call that is
in progress.
• Reject an incoming call.
• Change focus to the
Main pane.
Native Dialpad
BlackBerry home screen
in focus
• Start a call from the
native dialer.
• Accept an incoming
call.
• Change focus to the
native dialer from any
other BlackBerry
screen.
• Terminate a call that is
in progress.
• Reject an incoming
call.
• Change focus to the
Home pane from any
other BlackBerry pane
(provided that a call is
not in progress).
You can choose to use the Native dialpad rather than the MCC 3100 for
BlackBerry to place your calls. For example, if you need to place an
emergency or personal call, use the Native dialpad.
To use the Native dialpad, do one of the following actions.
• Press Talk (green) on your BlackBerry while the BlackBerry home
pane is active. The Native dialpad appears.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 57
Basic functions
Note: When you place a cellular call or execute a telephony feature
with the MCC 3100 for BlackBerry, the na tive dialpad appears briefly,
then the Phone pane appears.
• Dial an emergency number on the MCC 3100 for BlackBerry dialpad
and select Call.
Note: Assuming that the MCG 3100 has been configured for
emergency numbers, the system automatically switches to the native
dialer and places the call over the cellular network. If the MCG 3100
does not recognize the number, you must manually select the native
dialer to place the call.
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Advanced functions
This section contains the following topics:
• “Placing and receiving calls” on page 59
• “Call screening and voice mail” on page 69
• “Using the Mid Call features” on page 69
• “Working with Buddies” on page 72
• “Setting your presence status” on page 81
• “Searching for people” on page 83
• “Working with Groups” on page 86
• “Managing Instant Messages” on page 95
• “History (Call Logs)” on page 99
• “Managing voice mail” on page 103
Placing and receiving calls
Advanced functions
Your enterprise telephone system manages all calls that you place on the
MCC 3100 for BlackBerry. You can call your coworkers either by
selecting them from a buddy list or by dialing their extension number.
One number is associated with all of your outbound calls, regardless of
your location. At any time, you can use the MCC 3100 for BlackBerry to
initiate calls from your desktop telephone, mobile telephone, or home
telephone; the people you call always see the same number.
Important Notice:
Users are advised to select and use headsets which are designed to
reduce excessive sound pressure levels or acoustic shocks, and check
that their headsets meet their respective National or International
Acoustic and Safety requirements.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 59
Advanced functions
Call modes
Two call modes are available:
• Direct Outbound
• Call-me-First
Direct Outbound mode
In Direct Outbound mode, you can initiate calls directly from your
BlackBerry to other parties through the ente rp r i se te lep h ony syst em . Fo r
more information, see Figure 6 "Direct outbound mode." on page 60.
Figure 6: Direct outbound mode.
Call-me-First mode
In Call-me-First mode, your calls are completed in two steps. First the
enterprise telephony system calls you. After you answer, the system calls
the other party. For more information, see Figure 7 "Call-me-First
mode" on page 61.
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Advanced functions
Figure 7: Call-me-First mode
To use both call modes, you must configure an Outgoing Call Service DN
in your MCC 3100 system settings. For more information, see
“Advanced Configuration settings” on page 34.
Note: To place an emergency call, press the green Talk button on
your BlackBerry. The Native dialpad is activated, so you can dial the
emergency number (for example, 911).
Call Intercept
The MC 3100 can intercept calls made from the native BlackBerry dialer,
so that calls can go through the MCG 3100. Use the IM/Call Settings
pane to control use of the native BlackBerry dialer. The pane displays the
status of the feature. Select the Call Intercept entry to toggle the feature.
• When Call Intercept on displays, the MCG 3100 intercepts calls
made from the native BlackBerry dialer.
• When Call Intercept off displays, calls route from the native
BlackBerry dialer without MCG 3100 interaction.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 61
Advanced functions
Dialing a number
Click here to view a multimedia presentation
on making a call from your mobile phone
(www31.nortel.com/webcast.cgi?id=7484)
Click here to view a multimedia presentation
on making a call from your home phone
(www31.nortel.com/webcast.cgi?id=7485)
Dialing a number
1. Navigate to the Phone pane.
2. Dial the extension or Public Switched Telephone Network (PSTN)
number of the contact.
3. To place a Call-me-First call, select Menu, Call Me First.
4. To place a Direct Outbound mode call, press the green call button or
select Menu, Call < number>.
5. To call from an alternate number,
a. Select Menu, Call From.
b. Select a number from the list or enter a new number.
c. Press the green call button or select Menu, Call.
The system places the call.
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Advanced functions
Figure 8: Dialing a number in Call-me-First mode
Calling a number on the Quick Dial list
The Phone pane provides an abbreviated history of your recent call
activity, known as the Quick Dial list.
For example, if you call a contact seven times during the week, you can
find a record of your last call on the Quick Dial list.
Calling a number on the Quick Dial list
1. Navigate to the Phone pane.
2. Scroll through the Quick Dial list and highlight a record.
3. To place a Call-me-First call, select Menu, Call Me First.
4. To place a Direct Outbound mode call, press the green call button or
select Menu, Call < number>.
5. To call from an alternate number,
a. Select Menu, Call From.
b. Select a number from the list or enter a new number.
c. Press the green call button or select Menu, Call.
The system places the call.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 63
Advanced functions
Figure 9: Dialing a number from the quick dial list
Calling an emergency number
When you dial an emergency number (such as 911 or 112), the
MCC 3100 for BlackBerry switches to the native device phone and places
the call over the cellular network.
The MCC 3100 obtains a list of valid emergency numbers from the
MCG 3100. Your system administrator configures the numbers on the
MCG 3100.
Calling an emergency number
1. Ensure that the cellular network connection is active.
2. Go to the Phone pane.
3. Dial the emergency number (for example, 911).
4. Press the green call button or select Menu, Call <number>.
The native phone appears and the system attempts to place the call
on the cellular network.
CAUTION
If the native phone does not appear, hide
or close the MCC 3100, press the green
Call button on your device, and redial the
emergency number in the native phone.
64 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Advanced functions
Calling from the Buddy list
When you place a call from the Buddy list, you can select a name and use
any of its programmed telephone numbers.
Calling a buddy
1. Navigate to the Buddy list.
2. Scroll to the name of the contact that you want to call.
3. Select Menu, Call <number>.
4. Enter a prefix before the number if one is required.
5. Do one of the following:
• To call from your BlackBerry number in Direct Outbou nd mode, press
the green call button or select Menu, Call.
• To call from your BlackBerry number in Call-me First mode, select
Menu, Call Me First.
• To call from another number:
—Select Menu, Call From.
— Select a number from the list or enter a new number.
— Press the green call button or select Menu, Call.
The system places the call.
Figure 10: Calling a buddy from the buddy list
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 65
Advanced functions
Calling from the History pane
1. Navigate to the History pane.
2. Scroll through the list and highlight a record.
3. Select Menu, Call <number>.
4. Enter a prefix before the number if one is required.
5. Do one of the following:
• To call from your BlackBerry number in Direct Outbou nd mode, press
the green call button or select Menu, Call.
• To call from your BlackBerry number in Call-me First mode, select
Menu, Call Me First.
• To call from another number:
—Select Menu, Call From.
— Select a number from the list or enter a new number.
— Press the green call button or select Menu, Call.
The system places the call.
Calling from the Search pane
1. Navigate to the Search pane.
2. Perform a search (for more information, see “Se arching for people”
on page 83)
3. Scroll through the list and highlight a record.
4. Select Menu, Call <number>.
5. Enter a prefix before the number if one is required.
6. Do one of the following:
• To call from your BlackBerry number in direct outbound mode, press
the green call button or select Menu, Call.
• To call from your BlackBerry number in Call-me First mode, select
Menu, Call Me First.
• To call from another number:
—Select Menu, Call From.
66 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Advanced functions
— Select a number from the list or enter a new number.
— Press the green call button or select Menu, Call.
The system places the call.
Calling from the native address book or native call logs
1. Navigate to the native Contact or Call logs application.
2. Perform a search or scroll through the list and highlight a record.
3. Select Menu, Call Using Nortel MCC3100.
4. Select the number from the contact to call.
The MC 3100 phone screen appears.
5. Enter a prefix before the number if one is required.
6. Do one of the following:
• To call from your BlackBerry number in Direct Outbou nd mode, press
the green call button or select Menu, Call.
• To call from your BlackBerry number in Call-me-First mode, select
Menu, Call Me First.
• To call from another number:
—Select Menu, Call From.
— Select a number from the list or enter a new number.
— Press the green call button or select Menu, Call.
The system sets up the call.
Receiving calls
After you log on, you can receive voice calls from any MCC 3100 for
BlackBerry pane.
How incoming calls are received depends on the settings configured in
the IM/Call Settings pane.
• Call Screening Enabled: You receive a popup alert that there is an
incoming call for you. You must accept or decline the call.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 67
Advanced functions
— If you choose accept, then your phone will ring and you can
answer the call.
— if you choose accept, but do not answer the call, the call goes to
your cellular voice mail.
— if you refuse the call, the call goes to your Enterprise voice mail.
• Call Screening Disabled: Handling of incoming calls depends on the
system Cellular Voicemail Avoidance configuration.
— If Cellular Voicemail Avoidance is on, after you answer the call, a
prompt asks you to press pound (#) to accept the call. If you
press #, the call is established. If you do not press #, or if you
ignore the call, the call goes for your Enterprise voice mail.
— If Cellular Voicemail Avoidance is off, the incoming call rings in
the normal manner. If you do not answer the call, it may go to
your Enterprise voice mail or to your cellular voice mail.
Remember to check both voice mail systems.
For more information on call screening, see “IM/Call settings” on
page 38. Cellular Voicemail Avoidance is controlled by your system
administrator.
Note 1: To ensure that your BlackBerry rings or vibrates when you
receive an incoming call with the MCC 3100, you must update the
notification profile. For more information see “Configuring your
BlackBerry Notification Profile” on page 43.
Note 2: After you answer a call on your desk phone, you may hear
additional ringing on your MCC 3100 for BlackBerry. Your device
rings the number of times configured in your notification profile. For
more information see “Configuring your BlackBerry Notification
Profile” on page 43.
Click here to view a multimedia presentation
on accepting a call on your mobile phone
(www31.nortel.com/webcast.cgi?id=7486)
Click here to view a multimedia presentation
on accepting a call on your home phone
(www31.nortel.com/webcast.cgi?id=7487)
68 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Advanced functions
Call screening and voice mail
Missed or ignored calls go to voice mail, either your cellular voice mail or
enterprise voice mail, depending on the screening mode.
Table 15: Call screening modes
Call Screening mode Operation
Call Screening on If you accept the call (at the alert) but then
do not answer the call when it starts to ring,
the call goes to cellular voice mail.
If you reject the call at the alert, the call goe s
to the enterprise voice mail.
Call Screening Off Incoming calls are forwarded to your mobile
phone. A voice prompt asks you to press #
to accept the call.
• If you press #, then the call is
established.
• If you do not press # (you ignore the
call), then the call goes to enterprise
voice mail.
Using the Mid Call features
While you are in a voice call, you can use the following voice call
telephony features:
• Call hold and retrieve: Place the current call on hold, then resume it.
• Call transfer: Transfer the call to another party: either blind or
supervised.
• Device handoff: Move the call from your desktop phone to the
MCC 3100 and vice versa.
• Call swap: Switch between two parties while you are in an
established call.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 69
Advanced functions
• Three-party conference call: Hold an impromptu three-party
conference.
Call hold and retrieve
Placing a call on hold
1. While in a call, select Menu, Hold.
Held appears on the d ialpad display. Music plays to th e party on hold,
if available on your system.
Retrieving a held call
• Select Menu, Unhold.
Call transfer
The two options available for transferring a call are:
• Blind: Transfers the call without talking to the called party.
• Supervised: Talk to the called party before transferring the call.
Transferring a call
1. While in a call, select Menu, Mid-Call Feature.
2. Dial the number of the second party.
3. Select Menu, Hold & Call.
The call is placed on hold. The first party hears music, if available on
your system.
4. Perform one of the following actions:
• To complete a blind transfer, select Menu, Transfer Call while the
call is still ringing.
• To complete a supervised transfer, wait for an answer, consult, then
select Menu, Transfer Call.
Call swap
Switch between two different parties while you are in an established call.
70 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
Advanced functions
Swapping a call between two parties
1. While in a call, select Menu, Mid-Call Feature.
2. Dial the number of the second party.
3. Select Menu, Hold & Call. The first party is placed on hold and hears
music, if available on your system.
4. After the second party answers the call, press Swap to alternate
between the two parties.
Three-party conference call
Hold three-party conference calls using the MCC 3100.
Holding a three-party conference call
1. While in a call, select Menu, Mid-Call Feature.
2. Dial the number of the second party.
3. Select Menu, Hold & Call.
The call is placed on hold.
4. After the other party answers, request permission to initiate the
conference, and then select Menu, 3-way Conference Call.
Note: You can use dialpad controls (for example, *5) while you are in
a three-party conference. However, if any of the participants are in a
second conference, the dialpad controls are no longer available.
Device handoff
Device handoff requires a Handoff key on your desktop telephone. If you
do not have this key configured, contact your system administrator.
Moving a call from the desktop telephone to the MCC 3100
You can move a call from your desktop telephone to the MCC 3100.
1. While a call is connected on the desktop telephone, press the
Handoff key.
2. Answer the call on the MCC 3100.
3. Hang up your desktop telephone.
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Advanced functions
Moving a call from the MCC 3100 to the desktop telephone
You can move a call from your MCC 3100 to your desktop telephone.
1. While a call is connected on the MCC 3100, press the Handoff key
on your desktop telephone.
2. If you have Station Control Password (SCPW) priva cy pr ot ection
configured, enter the SCPW on your desktop telephone.
3. Disconnect from the call on your MCC 3100.
Working with Buddies
Buddies are people that you call frequently.
You can:
• add a buddy directly to the MC 3100 for BlackBerry
• import a buddy from your call log (History), search results, native
address book or native call logs
• call them
• view their contact details
• delete a buddy
• edit the details for a buddy
For other mobility-enabled users, you can also:
• track their status
• send instant messages
Each buddy must have a name and at least one contact numbe r, an office
number. Other contact numbers (for example, home or cell) are optional.
You can add buddies directly to the MCC 3100 fo r BlackBerry , or you can
import them from your call log (History ), Sear ch resu lts, o r nati ve addres s
book. Assign a buddy to one or more groups to easily manage your
buddies and enable instant conferencing.
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Adding a Buddy
You can create a buddy using the MCC 3100 for BlackBerry. The new
buddy is added to your MCC 3100 for BlackBerry Local Address Book.
Adding a Buddy
1. Navigate to the Buddy list.
2. Select Menu, Add Buddy.
3. Complete the fields using the information in the following table as a
guide.
Table 16: Adding a buddy
Field Settings
First name Enter the first name for your buddy.
Last name Enter the last name for your buddy.
Note: Use the following fields to enter phone numbers for your
buddy. As a minimum, enter the Work Number. It is used by
default when you place a regular call to your buddy.
Extension
Number
Enter your buddy’s extension number. This number
enables you to track the status and send instant
messages, if your buddy is mobility-enabled.
Home Number Enter your buddy’s home phone number. You can
select it when you call the buddy.
Work Number Enter the office number of your buddy. The default
contact number for your buddy is a required field.
Mobile Number Enter the mobile phone number for your buddy.
You can select it when you call your buddy.
Other1 Enter an additional phone number such as a
second work number. You can select it when you
call your buddy.
Other2 Enter an additional phone number such as a
second home number. You can select it when you
call your buddy.
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Advanced functions
Table 16: Adding a buddy
Field Settings
Part of Groups Select the associated check boxes to add your
buddy to one or more groups.
4. Select Menu, Done.
Your buddy is added to the local address book.
Figure 11: Adding a buddy
Importing a buddy
You can import a buddy to the MCC 3100 for BlackBerry local address
book from these sources:
• History pane
• Search Results pane
• Native address book
This saves you from manually adding the contact information of your
buddy.
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Adding a buddy from the History pane
1. Navigate to the History pane.
2. Scroll to and highlight the name of the person that you want to add.
3. Select Log Details.
4. Select Menu, Add to Buddies.
Figure 12: Log Details - Add to Buddy
Your buddy is added to the local address book. If your buddy is
mobility-enabled, you can now send IMs and track the status of your
buddy.
Note: After importing a buddy, ensure that the contact information is
complete. You might need to add a tag or special character that was
not in the original record.
Adding a buddy from the Search pane
You can search for names in your address book, and in the corporate
directory maintained by your organization. After completing a search, you
can select a name and add it to the MCC 3100 for BlackBerry as a buddy.
1. Navigate to the Search pane.
2. Search for a name. For more information, see “Searching for
people” on page 83.
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Advanced functions
3. Select the entry of the person you want to add.
4. Select View Details.
5. Select Menu, Add to Buddies.
Your new buddy is added to the local address book. If the buddy is
another mobility-enabled user, you can send them instant messages
and track their status.
Note: After importing a buddy, ensure that the contact information is
complete. You might need to add a tag or special character that was
not in the original record.
Adding a buddy from the native address book
You can add entries directly from the native address book. Using the
native contact search, you can select an entry and add it to the MC 3100
for BlackBerry as a buddy.
1. Navigate to the Contacts application.
2. Search or scroll to the entry of the person to add.
3. Select Menu, Add to Buddy - Nortel MCC3100.
Note: After importing a buddy, ensure that the contact information is
complete. You might need to add a tag or special character that was
not in the original record.
Viewing the status of buddies
You can track the presence of another mobility-enabled user.
The following view options are available for MCC 3100 for BlackBerry
buddies.
• Check the status of a buddy
• Check the status of all buddies
• Request notification when the status of a buddy changes
You can program the MCC 3100 for BlackBerry to receive automatic
status updates, which enables you to stay up-to-date with the latest status
information for all MCC 3100 for BlackBerry buddies.
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Advanced functions
To switch from manual mode (default) to automatic mode, select your
buddy, then select Enable Auto Presence. For more information, see
“Reviewing and configuring your Buddy settings” on page 40.
Note: Enable Auto Presence uses extra airtime and reduces battery
life because the MCC 3100 for BlackBerry connects to the network for
every status update.
Viewing the status of a buddy
1. Navigate to the Buddy list.
2. Scroll to a name and do one of the following:
• Choose Menu, Query Presence to check the status of a buddy.
• Choose Menu, Alert on Presence Change to be alerted when the
status of your buddy changes. Only the immediate change is tracked.
Viewing the status of a group of buddies
1. Navigate to the Buddy list.
2. Scroll to and highlight a group.
3. Select Menu, Query Presence.
The Buddy list updates with the current status of your buddies.
Presence status indicators
Presence can have the following states:
• Available (Default)
•Away
• Extended Away
•Busy
• Do Not Disturb
• On The Phone
• Offline
Your off-hook status is also available with an icon.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 77
Advanced functions
Figure 13: Viewing the presence status of a buddy
Editing Buddy details
Editing information for a buddy
1. Navigate to the Buddy list.
2. Scroll to and highlight the name you want to examine.
3. Select Menu, Edit Buddy.
You can review the following information in the Buddy Detail pane:
• Full name and status (if available)
• Extension number
• Home number
• Work number
• Mobile Number
• Other1 number
• Other2 number
• Groups
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Advanced functions
4. Optionally, you can begin a communication session by selecting
Menu, Call <number> to place a call or Menu, IM to send an instant
message.
5. Edit the contact information as required.
6. Select Menu, Save.
The updated contact information is added to the local address book.
Figure 14: Editing buddy details
Adding a Buddy to a group
You can add all of your buddies to the groups you created on the
MCC 3100 for BlackBerry. This facilitates user management and enables
you to place Instant Conferences. For more information about creating
and using groups, see “Working with Groups” on page 86.
You can add a buddy to one group or to multiple groups.
Adding a buddy to one or more groups
1. Navigate to the Buddy list.
2. Scroll to and highlight the name you want to add.
3. Select Menu, Edit Buddy.
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Advanced functions
4. Select the check boxes to associate your buddy with one or more
group.
5. Select Menu, Save.
The buddy is added to the groups that you chose.
Deleting a Buddy
You can delete a Buddy from the MCC 3100 local address book or your
BlackBerry address book.
Deleting a buddy from the local address book using MCC 3100
1. Navigate to the Buddy list.
2. Scroll to and highlight the name that you want to delete.
3. Do one of the following:
Choose Menu, Delete, Delete from Group.
OR
Choose Menu, Delete, Delete from All.
4. At the confirmation prompt, click Yes.
The buddy is deleted from the local address book.
Deleting a buddy from your BlackBerry address book
1. Select the Address Book on your BlackBerry.
2. Scroll to and highlight the name that you want to delete.
3. Select Menu, Delete from the menu.
4. Click Delete to confirm the deletion.
The buddy is deleted from your BlackBerry address book.
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Advanced functions
Setting your presence status
Inform your buddies of your presence status on the network and see
when your buddies are online and available.
Your status automatically updates when you connect or disconnect from
the network. You can manually configure your status by selecting a n entry
from a list. For example, if you are busy and want to inform your buddies
that you are not going to be taking calls, you can change your status to
Unavailable.
Many difference statuses are available. For more information, see
Table 17 "Status and availability indicators" on page 81. Each status
includes a colored indicator informing your buddies of your availability:
• Green: You are available and can respond.
• Yellow: You are available but may not be able to respond.
• Red: You are not available and cannot respond.
Table 17: Status and availability indicators
Status description Availability indicator
Available (Default) Green
Away Yellow
Extended Away Yellow
Busy Yellow
Do Not Disturb Red
Appear Offline Red
The Do Not Disturb status is a special status, because it also specifies a
call handling state. This call handling state ignores all incoming call
requests to the mobile device, but will ring on other devices or clients
logged in using the user’s credentials. If the call is not answered, the call
will route to voice mail.
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Advanced functions
Changing your status
1. Navigate to the My Status pane.
2. Select Menu, Change Option.
3. Select a status from the list.
4. Select Menu, Set Status.
Your status indication is updated on the system. Buddies that are
online can immediately see your new status. If you are currently on a
call, your current status changes to indicate that you are on a call.
Figure 15: My Status pane
Custom messages
You can configure a customer message for any status.
Configuring a custom message
1. Navigate to the My Status pane.
2. Select Menu, Change Option.
3. Enter a value in the Custom Note field.
4. Select Menu, Set Status.
The custom message appends to your configured status.
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Canceling a custom status
1. Navigate to the My Status pane.
2. Select Menu, Change Option.
3. Clear the Custom Note field.
4. Select Menu, Set Status.
Searching for people
You can search for people in the following locations:
• locally, in your BlackBerry address book and the MCC 3100
• remotely, in the corporate directory maintained by your organization
After completing a search, you can select an entry and view the contact
details, initiate a call or IM, or add contact details to the MCC 3100 local
address book.
For each search you perform, a maximum of 20 entries return.
You can search by both first name and last name.
Performing a local search
You can do a local search to find contacts that you added to your
BlackBerry address book and buddies that you downloaded to the
MCC 3100 for BlackBerry.
Searching the local directories
1. Navigate to the Search pane.
2. Enter as much of the contact’s name as you know. You can enter one
name (first or last) or both names (with a space between the names).
For example,
—Enter mar to search for Mary Smith or Jim Martins.
—Enter jo sa to search for John Sanders or Sam Johnson.
Search results display as you type. As you continue typing, the list is
updated with entries from the local directory.
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Advanced functions
Searching the corporate directory
You can find contacts by searching the corporate and local directories.
Searching the corporate and local directories
1. Navigate to the Search pane.
2. Enter as much of the contact’s name as you know. You can enter one
name (first or last) or both names (with a space between the names).
For example,
—Enter mar to search for Mary Smith or Jim Martins.
—Enter jo sa to search for John Sanders or Sam Johnson.
Search results display as you type. As you continue typing, the list is
updated with entries from the local directory.
3. Select Menu, Search Corporate.
Search results displays results from the corporate directory.
4. To resume a local search, select Menu, New Search.
The search results list is cleared. The next search you initiate is local.
Note: You can start a call or IM by selecting an entry, and then
selecting either Menu, Call <number> or Menu, IM.
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Viewing search details
Viewing detailed information for a contact on the search results list
1. Navigate to the Search pane.
2. Perform a search.
3. Scroll to and highlight the entry you want to view.
4. Select Menu, Show Details.
5. On the Search Detail pane, you can review the following information
• Full name and status (if available)
• Extension number
• Home number
• Work number
• Mobile number
• Other1 number
• Other2 number
• Groups
Figure 16: Search details pane
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 85
Advanced functions
Working with Groups
You can create a group and add similar buddies to the group. For
example, you can create a group for the Sale s de pa rt m en t, a gr ou p for
Finance, and a group for personal friends.
When you need to locate someone, you can look in the appropriate group
folder. After you locate the contact, you can place a direct call.
Alternatively, you can call the entire group.
Before you begin using the MCC 3100, create your personalized groups
and add buddies. You can add a buddy to more than one group.
Adding a new group
Adding a new group
1. Navigate to the Buddy list.
2. Select Menu, Add New Group.
3. Enter the name of the new group.
4. Select Menu, Save New Group.
Your group is added to the local address book. It does not have any
buddy entries.
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Figure 17: Adding a new group to the local address book
Changing a group name
Changing the name of a group
1. Navigate to the Buddy list.
Advanced functions
2. Scroll and highlight the name of the group you want to change.
3. Select Menu, Edit Group Properties.
4. Change the group name.
5. Select Menu, Save Change.
The group name is updated in the local address book.
Deleting a group
Deleting a group
1. Navigate to the Buddy list.
2. Scroll and highlight the name of the group you want to delete.
3. Select Menu, Delete, Delete Group.
The group is deleted from the address book. Buddies in the group are
reassigned to the All group.
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Advanced functions
Instant Conferences
Instant Conferences are calls between multiple people. One person
initiates the Instant Conference and instructs the MCG 3100 to call the
people selected for the conference.
Placing an instant conferencing call
When you place an instant conferencing call, the system first calls you at
your contact number (for example, BlackBerry or home) and prompts you
to record a greeting message. The system calls the friends in the group
and provides them with the option to join the call, decline the call, or join
the call later.
Before you initiate a regular Instant Conference, configure Work Numbers
for all friends in the group (including yourself). To configure the Work
Numbers of friends, see “Working with Buddies” on page 72.
Placing an Instant Conference call
1. Navigate to the Buddy list.
2. Scroll and highlight the group you want to call.
3. Select Menu, Expand.
4. Select Menu, Query Presence to determine the status of the group
members.
5. To select the buddies that you want on the call, highlight group
members and select Menu, Select.
6. Highlight the group folder and select Menu, Instant Conferencing.
7. In the Make Instant Conference From list, select a number or enter a
new number.
8. Select Menu, Call From <number>.
The system places the call.
9. Accept the incoming call and follow the prompts. As the Instant
Conference initiator, you must:
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a. Record the conference greeting; then press pound (#) on your
telephone dialpad.
b. Press 1 to review the greeting, press 2 to rerecord the greeting,
or press any other key to accept the greeting and start the
conference.
The system calls the buddies you selected at their default contact
locations. On a regular telephone, users can accept the Instant
Conference by pressing the # key or reject it by hanging up. On the
MCC 3100 for BlackBerry, users can select one of the following menu
options:
— Join now to join the Instant Conference immediately.
— Accept <number> to join the Instant Conference immediately on
another device.
— Join Later to be prompted to join the Instant Conference at a
later time. To set your reminder notification interval, see “IM/Call
settings” on page 38.
— Decline to reject the Instant Conference.
A tone indicates that someone has joined the Instant Conference.
Figure 18: Initiating an Instant Conference from the buddy list
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 89
Advanced functions
Managing Instant Conferences
Use the following procedures to manage ongoing Instant Conferences.
Joining an Instant Conference that is in progress
If you select Join Later when the Instant Conference starts, you can join
the Instant Conference without waiting for the reminder message.
If you are the Instant Conference initiator, you cannot join an Instant
Conference that is already in progress.
1. Navigate to the Instant Conferencing pane.
2. Scroll to the entry for the Instant Conference that you want to join.
3. Select Menu, Join Now.
4. Press # when you are prompted.
If the Instant Conference is in progress, you join it. If the Instant
Conference has ended, you receive an error message.
Figure 19: Instant conferencing pane
Respond to an Instant Conference reminder
If you select Join Later when the Instant Conference starts, you receive
periodic reminders to participate in the call. You can select Yes to join the
Instant Conference or No to be reminded again at a later time. To
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Advanced functions
configure the reminder notification interval, see “IM/Call settings” on
page 38.
Manage an Instant Conference with the Dialpad
The Instant Conference initiator can use the dialpad to access Instant
Conference features. A limited set of these features is available to the
Instant Conference participants. See “Instant Conference dialpad
controls” on page 91.
Note: Mid-call features such as Call Hold, Call Transfer and Call
Swap are not available during Instant Conferences. Conference
participants can use the Call Handoff feature during Instant
Conferences, but the conference originator cannot use Call Handoff.
Table 18: Instant Conference dialpad controls
Dialpad control Function Comments
** Starts the help
system.
*1 Terminates an Instant
Conference.
The help system plays a
recorded list of command
descriptions, for example
“Press 6 to mute or
unmute yourself.” The
functions you can
perform depend on your
status as an Instant
Conference initiator or
participant.
The Instant Conference
initiator can terminate the
call by pressing *1 and
then confirming the
selection by pressing 1
again.
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Advanced functions
Table 18: Instant Conference dialpad controls
Dialpad control Function Comments
*3 Enables user
numbers to be dialed
mid-call.
*5 Lecture Mode mutes
and unmutes the
voices of all
participants except
the Instant
Conference initiator.
The Instant Conference
initiator can add another
person to an ongoing call
by performing the
following steps:
•Press *3
• Dial the extension,
PSTN, or mobile
number of the party
you wish to call
• Press #. The system
calls the party.
• The party is
prompted to press #
to join the
conversation.
The Instant Conference
initiator can mute the
voices of all participants.
*6 Mutes and unmutes
your own voice.
All Instant Conference
participants can use this
feature to mute and
unmute their own voices.
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Table 18: Instant Conference dialpad controls
Dialpad control Function Comments
Advanced functions
*7 Locks and unlocks a
conference.
The Instant Conference
initiator can choose to
lock access to the call.
After an Instant
Conference is locked, no
additional participants
can join. Active
participants can leave at
any time.
*8 An announcement
plays a list of all of
the participants in the
Instant Conference.
All Instant Conference
participants can use this
feature to find out who is
on the call. When a roll
call is in progress, you
cannot hear other
participants talking.
*9 Stop the help system. The help system stops
playing the recorded list
of command
descriptions.
Managing the Instant Conference history
The MCC 3100 for BlackBerry retains a record of your recent Instant
Conferences. From the Instant Conference pane, you can:
• “Viewing Instant Conference details (to view detailed log
information)” on page 93
• “Resuming an Instant Conference” on page 94
• “Deleting an Instant Conference record” on page 95
Viewing Instant Conference details (to view detailed log information)
View detailed information for each entry on the History pane.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 93
Advanced functions
1. Navigate to the Instant Conference pane.
2. Scroll through the list and highlight a record.
3. Click Menu, Log Details.
4. On the Instant Conferencing Detail pane , yo u can rev iew the
following information:
— Log record type and success/failure indicator
— Time and date of the call
— Participant list (name and number)
Resuming an Instant Conference
Resume an Instant Conference that has been terminated.
1. Navigate to the Instant Conference pane.
2. Scroll through the list and highlight a record.
3. Select Menu, Instant Conference.
The system places the call in Call-me-First mode.
4. Accept the incoming call and then follow the prompts.
5. At the tone, record the conference greeting, and then press # on your
telephone dialpad.
6. Press 1 to review the greeting, press 2 to rerecord the greeting, or
press # to accept the greeting and start the conference.
The system next calls the members of the group you have selecte d at
their default contact numbers.
Users on regular phones can accept or reject the call. MCC 3100
users can choose one of the following menu options:
— Accept here to join the Instant Conference immediately on the
BlackBerry.
— Accept <number> to join in the Instant Conference immediately
on another device.
— Join Later to be prompted to join the Instant Conference at a
later time. To configure the reminder notification interval, see “IM/
Call settings” on page 38.
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— Decline to reject the Instant Conference.
A tone indicates that someone has joined the Instant Conference.
Deleting an Instant Conference record
1. Navigate to the Instant Conference pane.
2. Scroll through the list and highlight a record.
3. Select Menu, Delete.
4. Select Yes or Cancel in response to the prompt.
Managing Instant Messages
Using instant messages, you can:
• send messages to your buddies and others with valid SIP addresses
• receive instant messages
• track instant message sessions
Sending a message
The MCC 3100 for BlackBerry supports sending instant messages to
mobility-enabled buddies. The buddies must be online and available in
order for them to receive the messages that you send.
Sending a message to a buddy
1. Navigate to IM Session, Buddy List, History, or Search pane.
2. Highlight a buddy or log entry.
3. Select Menu, IM.
Note: This menu item is not available if your buddy does not have an
internet address or does not want to receive instant messages at the
present time.
The IM Sessions pane appears and presence information appears if it
is available.
4. On the IM Sessions pane, do one of the following:
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Advanced functions
— Type your message in the Message field. Limit the message to a
maximum of 160 characters.
Note: Some networks may require shorter messages.
—Select Menu, Canned Messages, <custom message>
5. Select Menu, Send.
A copy of the messages is stored on the IM Sessions pane.
Sending a message to a SIP address
You can start an instant messaging session with another mobility-enabled
user, provided that you know the SIP address of the user.
1. Navigate to the IM Session pane.
2. Select Menu, New IM session.
3. Enter a valid SIP address in the To field. If necessary, delete the
address that currently appears. Use the fo rm at
<username>@<domain>.
4. Do one of the following:
— Type your message in the Message field. Limit the message to a
maximum of 160 characters.
Note: Some networks may require messages shorter than 160
characters.
—Select Menu, Canned Messages, <custom message>.
5. Select Menu, Send.
A copy of the message is stored on the IM Sessions pane.
Receiving a message
When you log on, you can receive instant messages regardless of what
you are currently doing on your BlackBerry. An audible tone and visual
alert indicate that you have received an instant message.
• Your BlackBerry controls the audible tone. To select a new tone,
disable the tone or use the vibrate mode instead of the tone. For more
information, see “Configuring your BlackBerry Notification
Profile” on page 43.
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• The MCC 3100 for BlackBerry IM Alert parameter controls the visual
alert. To enable or disable this parameter, see “IM/Call settin gs” on
page 38.
The following table illustrates the type of alert you receive, depending on
the current state of the MCC 3100.
Table 19: Instant message alerts
MA
configura
tion
New IM
Alert
disabled
New IM
Alert
enabled
Current
pane
IM
Sessions
Any other
pane
IM
Sessions
Audible tone Visual alert
Yes, if tone
notification is
enabled in the
device settings.
If a contact sends you a
message while you are
typing them a message,
their message is added to
the IM Sessions pane. If
anyone else sends you a
message, Received New
appears on the pane.
Yes, if tone
notification is
enabled in the
device settings.
If someone sends you a
message while you are
on a non-IM pane, you do
not receive a visual alert.
You must go to the IM
Sessions pane to view
the message.
Yes, if tone
notification is
enabled on the
BlackBerry.
If someone sends you a
message while you are
typing them a message,
their message is added to
the IM Sessions pane. If
anyone else sends you a
message, Received New
appears on the pane.
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Advanced functions
Table 19: Instant message alerts
MA
configura
tion
Current
pane
Any other
pane
Audible tone Visual alert
Yes, if tone
notification is
enabled on the
BlackBerry.
If someone sends you a
message while you are
on a non-IM pane, the IM
Alert appears and you
can select one of the
following options from the
menu:
• View: The IM Session
pane appears, and
you can compose a
reply.
• Ignore: The IM Alert
is dismissed. You can
review it later in the
IM Session pane.
• Dismiss All: All IM
Alerts are dismissed.
You can review them
later in the IM
Session pane.
Tracking IM Sessions
The IM Sessions pane lists the last 50 messages that you exchange with
as many as three of your buddies. Older records are automatically
deleted.
Tracking IM Sessions
1. Navigate to the IM Session pane.
2. Highlight a buddy in the Choose a Contact box.
3. Select Menu, Expand.
4. Select a contact from the list, then do one of the following actions.
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— To review the messages that you exchanged, scroll down.
— To send an instant message, select Menu, IM, type a message
or select a canned message, and select Menu, Send.
Figure 20: IM Sessions pane
History (Call Logs)
The MCC 3100 for BlackBerry retains a record of your recent
communication sessions. The following events are logged:
• number of missed calls
• incoming and outgoing calls
• incoming and outgoing instant messa ge s
• system event notifications
The History pane contains up to 50 log entries. Older entries are
automatically deleted.
The entries are organized by time and date, but you can sort them by
name or type. You can also filter the list so that only entries of a particular
type display. You can select an individual entry to view contact details,
add the contact to your local address book, or to initiat e a call.
Nortel Mobile Communication Client 3100 for BlackBerry User Guide 99
Advanced functions
Viewing the History
Viewing the entire log
• Navigate to the History pane.
Figure 21: History pane
The following figures explain the icons on this screen .
Figure 22: Call icons
100 NN42030-101 MC 3100 3.1 Standard 04.03 November 2009
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