Nortel Networks NN10300-009 User Manual

Carrier VoIP

Nortel IP Phone 2004 User Guide (CICM)

Release: CICM 10.1 Document Revision: 09.01

www.nortel.com

NN10300-009

Carrier VoIP Release: CICM 10.1 Publication: NN10300-009 Document status: Standard Document release date: 4 July 2008

Printed in Canada, the United States of America, and the United Kingdom

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.

All other trademarks are the property of their

respective owners.

Contents

New in this release 7

Features 7 Other changes 7

Overview 9

Functional components 9 Hardware features 10 IP Phone display 11

Connecting the IP Phone 2004 components 13

Before you begin 13

Logging on 15 Displaying the menu 17 Logging off 19 Using the Audio menu 21

Viewing and editing the default volumes 23 Viewing and editing the dialpad feedback 25 Adjusting the display contrast 27 Using the Feature menu 29

Using the Assign menu 29

Defining the key type 29 Assigning a directory entry to a feature key 30 Enabling or disabling autoscroll 31

Enabling or disabling the Inbox 31 Labeling a feature key 32 Using the Options menu 32

Enabling or disabling auto hide 33

Selecting the default line key 34

Enabling the Outbox feature 34 Resetting the feature key to the default settings 35

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Selecting a language 37 Using the Time menu 39

Setting the time zone 39 Enabling Daylight Saving Time 39 Disabling Daylight Saving Time 40 Setting the time format 40 Setting the date format 41 Resetting the default time 41

Using the User menu 43

Viewing your user name 43 Viewing your login type 43 Viewing, disabling, or enabling the auto login feature 44 Changing your password 45

Testing the local mode 47 Performing a firmware upgrade 49 Making a call 51

Use off-hook dialing 51 Using handsfree dialing 51 Using Predial 52

Answering and terminating calls 55

Answering a call 55 Terminating a call 55

While on an active call 57

Placing a call on hold 57 Using the mute feature 57 Transferring a call 57 Using the call park feature 58

While away from your desk 59

Forwarding calls 59

Conference calls 61

Setting up a conference call 61 Using the call join feature 61

Using the Inbox 63

Accessing the Inbox 64 Viewing Inbox call information 64 Storing a number from the Inbox 65 Using the Inbox to make a call 65 Resetting the Inbox 65

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Using the Outbox 67

Accessing the Outbox 68 Viewing Outbox call information 68 Storing a number from the Outbox 68 Using the Outbox to make a call 69 Resetting the Outbox 69

Additional features and controls 71

Using the dialpad to enter text 71

Use the Symbol key to enter special characters 71

Procedure job aid 72 Using the directory 72

Adding or editing a directory entry 72

Deleting an entry from the directory 73

Making a call using the directory 74 Softkey functionality 74 Volume Control Bar 75 Selecting a ring tone 75 LCD Indicator 76 Message Waiting Lamp 76

Accessories 77

IP Phone Key Expansion Module 77

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New in this release

The following sections detail what is new in Nortel IP Phone 2004 User Guide (CICM), (NN10300-009) for release CICM 10.1.

•

“Features” (page 7)

•

“Other changes” (page 7)

Features

There were no feature changes made to this document.

Other changes

There were no other changes made to this document.

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8 New in this release

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Overview

The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a local area network (LAN) through an Ethernet connection.

Functional components

The IP Phone 2004 supports the following functional components:

• a handset

•

a speaker and headset connector for handsfree operation

•

a standard telephone keypad

•

call service keys: Release, Hold, volume control, and Mute

•

a liquid crystal display (LCD) area

•

navigation keys for scrolling through menu items, the Inbox, the Outbox, and directory lists

To use the IP Phone 2004, log on to the Communication Server 2100 IP Client Manager by entering a user name and password. After log in, the handset and keypad of the IP Phone operate in the same way as a standard Meridian Business Set (MBS) telephone. With the correct permissions, additional services and features can be accessed using the softkeys of the function display area. The four softkeys located below the display area can consist of a Menu softkey and three feature softkeys. The navigation keys can be used to select a particular menu option. The three feature softkeys can be configured by your system administrator to activate features provisioned on the line without having to use the dedicated feature key. The default Centrex features available on the softkeys are Transfer, Forward, and Conference. For more information, see “Softkey

functionality” (page 74).

The Figure 1 "IP Phone 2004" (page 10) shows the functional components of the IP Phone.

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10 Overview

Figure 1 IP Phone 2004

Hardware features

The IP Phone 2004 supports the following features:

• 11 programmable feature keys that can be extended to 14

— six physical user-defined feature keys and six lines/features

— the primary directory number (DN) key (green) always has the PDN

• four softkeys; one softkey is for navigation and selection of menu

options, three remaining softkeys can be configured to support features

• multifield liquid crystal display (LCD) display screen; four-line display

area

• speaker for on-hook dialing or on-hook listening

• volume control bar for adjusting ringer, speaker, handset and headset

volume

• six specialized fixed keys:

accessed using the up and down navigation keys to scroll through pages of features

displayed against this key

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IP Phone display 11

— Quit —

Directory

—

Message (Inbox)

—

Outbox

—

Services

—

Expand to PC (not used with the IP Client Manager)

•

four call-processing fixed keys:

— Hold —

Goodbye

—

Handsfree

—

Mute

• shared LAN access with a PC through the use of the Internet Switch

Module; splits the LAN drop into separate feeds for the phone and a PC

• adjustable angle stand

•

headset jack with On/Off key

•

handsfree microphone

•

automatic network configuration

•

hearing-aid compatibility

Not all features are available on all telephones. Consult your system administrator to verify which features are available.

IP Phone display

The IP Phone 2004 display is organized into 3 areas. “IP Phone display”

(page 11) describes each area.

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12 Overview

Figure 2 IP Phone 2004 display

• The login screen shows the digits on information line 0 as entered. The

user name and password can be a maximum of 15 digits.

• Six user-defined feature keys (soft-labeled 0-5) provide additional call

features for the IP Phone.

• Menu items appear on information lines 0 to 2 with the selected item

indicated by a shaded bar behind the item.

• Four softkeys allow you to select menu options and three additional

features.

• To select a numerically-indexed menu item, select the item on the

screen and then press OK, or you can press the shortcut key (press the dialpad key that corresponds to the number of the item). Shortcut keys let you jump directly to the screen without scrolling. Only menu items numbered 0-9 have a shortcut key.

• Press the Menu soft key or the Services key on the IP Phone to access

the menu system. See Figure 1 "IP Phone 2004" (page 10) for the location of this key.

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Connecting the IP Phone 2004 components

Before you begin

CAUTION

Damage to Equipment

Do not plug the IP Phone into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

See Figure 1 "IP Phone 2004" (page 10) for the location of the connectors.

Step Action 1 Connect one end of the handset cord to the handset jack

(identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2 Choose one of the following connections:

3 Contact your installation technician for the correct power option.

4 For a secure power connection, thread the excess cord around

• For an IP Phone not sharing LAN access with a PC, connect

one end of the CAT5 line cable to the LAN Ethernet port (identified by a LAN icon) located on the back of the phone. Plug the other end of the CAT5 line cable into the IP network.

• For an IP Phone sharing LAN access with a PC, connect

one end of the CAT5 line cable to the LAN Ethernet port (identified by a LAN icon) located on the back of the phone, and the other end to the IP network. Insert a second CAT5 line cable into the PC Ethernet port located on the back of the phone (identified by a PC icon) and the other end into the computer Ethernet port.

The IP Phone can be powered by an AC adapter, or over a LAN.

the strain relief retaining hook and channel provided.

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14 Connecting the IP Phone 2004 components

5 Secure the IP Phone footstand to the base. Use the angle grip

on the top back of the phone to adjust the angle of the phone.

Figure 3 IP Phone connectors

--End--

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Logging on

Follow this procedure to log on to the network. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself at that CICM and the Username screen appears.

If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on. If the firmware level is between the minimum and maximum level set by the administrator, Yes and No options appear on the soft keys. If the terminal is below the minimum level, the only option available is Yes. You cannot log on until you perform the upgrade. To perform an upgrade, see “Performing a firmware upgrade”

(page 49).

Step Action 1 If the Selective Gateway Login feature is configured on your

system, navigate through the list to select the gateway.

2 When the gateway you want appears, press Ok, or start entering

3 If you make a mistake, press Clear to clear the field, and then

4 Press Ok.

5 Enter your password. For security, the password characters are

6 If you make an error, press Clear to clear the field, and then

7 Press Ok.

your user name.

If the Username screen appears when you start to enter your user name, the characters you already entered appear at the beginning of the Username field.

enter the user name again.

If your user name is too long for the display (longer than 15 characters), the digits scroll to the left and an ellipsis appears to the left of the user name.

The Password screen appears.

displayed as asterisks (*).

enter the password again.

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16 Logging on

You are logged on and the Menu screen appears.

--End--

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Displaying the menu

Follow this procedure to access the main menu. You must be logged on to access the main menu system.

Step Action 1 On the IP Phone, perform one of these actions:

• press the Menu soft key

• press the Services key

The main menu opens.

2 Perform one of these actions:

• Select Logout. See “Logging off ” (page 19).

• Select Audio and then Audio Profile. See “Using the Audio

menu” (page 21).

• Select Display. See “Adjusting the display contrast” (page

27).

•

Select Feature. See “Using the Feature menu” (page 29).

• Select Language. See “Selecting a language” (page 37).

• Select Time. See “Using the Time menu” (page 39).

• Select User. See “Using the User menu” (page 43).

• Select Call. See “Resetting the Outbox” (page 69).

•

Select Diagnostics. See “Testing the local mode” (page 47).

• Select Upgrade. See “Performing a firmware upgrade” (page

49).

--End--

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18 Displaying the menu

Figure 4 IP Phone 2004 menu hierarchy

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Logging off

Follow this procedure to log off from the network.

Step Action 1 From the main menu, select Logoff.

2 Press Ok.

3 Press Yes.

A confirmation screen appears.

You are logged off from the system.

--End--

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20 Logging off

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Using the Audio menu

Follow this procedure to view and edit your audio profile. Local Area Network is an example of a profile datafilled by your

administrator. Use this menu to select the profile you wish to use. Contact your administrator for recommended profiles.

Step Action 1 From the main menu, select Audio, then select and open Audio

Profile.

The Audio Profile screen appears.

2 Press Ok.

The Audio Profile screen appears. If you have permission to edit your profile, a check mark appears beside the profile name in the display.

3 If you have permission to edit your profile, you can toggle

between enabling and disabling the Audio Local Area Network functionality by pressing the down navigation key.

Press Ok to save the setting and return to the Main menu. Press Cancel to return to the Audio Profile screen without saving your changes.

--End--

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22 Using the Audio menu

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Viewing and editing the default volumes

Follow this procedure to change the default volume of the handset, headset, handsfree speaker, ringer, or buzzer.

Step Action 1 From the main menu, select Audio.

2 From the Audio Menu, use the up/down cursor keys to select

Default Volumes and press Ok.

3 You are now presented with a list of audio devices whose default

volumes may be adjusted. Use the up/down cursor keys to find the device you wish to adjust and press Ok.

4 If you selected Handset or Handsfree, another menu opens. The

selected audio device is listed on the screen and the current default volume setting is depicted in a bargraph display on the screen.

5 Press the right cursor key to increase the default volume level of

6 If you selected Ringer or Buzzer, another menu opens. The

7 Press the right cursor key to increase the default volume level of

the selected audio device; press the left cursor key to decrease the default volume level of the selected audio device. Press OK and the settings will be saved. Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device. Pressing reset will set the volume level to the nominal level of 0dB and save this new setting.

selected audio device is listed on the screen and the current default volume setting is depicted in a bargraph display on the screen.

the selected audio device; press the left cursor key to decrease the default volume level of the selected audio device. Press cancel to exit this menu without saving any changes made to the default volume level for the selected audio device. Pressing

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24 Viewing and editing the default volumes

reset will set the volume level to the nominal level. Press OK and the settings will be saved.

8 You may also press Play to hear the volume level of the Ringer

or Buzzer volume settings.

9 Also included in the menu for default volumes is the Help option.

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