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Nortel Networks NN10043-113 User Manual

[Standard Level - Nortel Networks Confidential]
VersionMCP1.1FP1(02.02) Part No. NN10043-113 April 2003

SIP Provisioning Client User Guide

ii
Copyright © 2003 Nortel Networks
All rights reserved. April 2003. The informationin this document is subjectto change without notice. The statements, configurations,technicaldata, and
recommendationsin this document are b elieved to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license. The software license agreement is included in this document.
Trademarks
Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, CallPilot, and i2004 Internet Telephone are trademarks of Nortel Networks.
Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated. Microsoft, Windows, Windows NT, Internet Explorer and Outlook are trademarks of Microsoft Corporation. Netscape is a trademark of Netscape Communications Corporation. The asterisk after a name denotes a trademarked item.
Restricted rights legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.
Notwithstanding any other license agreement that m ay pertain to, or accompany the delivery of, this computer software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.
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In addition, the program and informationcontainedherein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third parties).
NN10043-113
Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE AGREEMENT. If you do not accept these terms and conditions, return the Software, unused and in the original shipping container, within 30 days of purchase to obtain a credit for the full purchase price.
“Software” is owned or licensed by Nortel Networks, its parent or one of its subsidiaries or affiliates, and is copyrighted and licensed, not sold. Software consists of machine-readable instructions, its components, data, audio-visual content (such as images, text, recordings or pictures) and related licensed materials including all whole or partial copies. Nortel Networks grants you a license to use the Software only in the country where you acquired the Software. You obtain no rights other than those granted to you under this License Agreement. You are responsible for the selection of the Software and for the installation of, use of, and results obtained from the Software.
1. Licensed Use of Software. Nortel Networks grants Customer a nonexclusive license to use a copy of the Software on only one machine at any one time or to the extent of the activation or authorized usage level, whichever is applicable. To the extent Software is furnished for use with designated hardware or Customer furnished equipment (“CFE”), Customer is granted a nonexclusive license to use Software only on such hardware or CFE, as applicable. Software contains trade secrets and Customer agrees to treat Software as confidential information using the same care and discretion Customer uses with its own similar information that it does not wish to disclose, publish or disseminate. Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement. Customer shall not a) use, copy, modify, transfer or distribute the Software except as expressly authorized; b) reverse assemble, reverse compile, reverse engineer or otherwise translate the Software; c) create derivative works or modifications unless expressly authorized; or d) sublicense, rent or lease the Software. Licensors of intellectual property to Nortel Networks are beneficiaries of this provision. Upon termination or breach of the license by Customer or in the event designated hardware or CFE is no longer in use, Customer will promptly return the Software to Nortel Networks or certify its destruction. Nortel Networks may audit by remote polling or other reasonable means to determine Customer’s Software activation or usage levels. If suppliers of third party software included in Software require Nortel Networks to include additional or different terms, Customer agrees to abide by such terms provided by Nortel Networks with respect to such third party software.
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Software available under this License Agreement is commercial computer software and commercial computer software documentation and, in the event Software is licensed for or on behalf of the United States
iii
SIP Provisioning Client User Guide
iv
Government, the respective rights to the software and software documentation are governed by Nortel Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections
12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities).
b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to
comply with the terms and conditions of this license. In either event, upon termination, Customer must either return the Software to Nortel Networks or certify its destruction.
c. Customer is responsible for payment of any taxes, including personal property taxes, resulting from Customer’s
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import laws and regulations. d. Neither party may bring an action, regardless of form, more than two years after the cause of the action arose. e. The terms and conditions of this License Agreement form the complete and exclusive agreement between
Customer and Nortel Networks. f. This License Agreement is governed by the laws of the country in which CustomeracquirestheSoftware.If the
Software is acquired in the United States, then this License Agreement is governed by the laws of the state of
New York.
NN10043-113

Contents

Welcome.....................................................xix
Overview ...........................................................xix
Audience ...........................................................xix
Whatisnotcovered ...................................................xix
Textandgraphicconventions............................................xx
Acronyms...........................................................xx
Relatedpublications...................................................xxi
Howtogethelp .....................................................xxii
Chapter 1
GettingStarted.................................................1
SIPProvisioningClientoverview ..........................................1
SIPProvisioningClientfeatures...........................................2
Systemrequirements...................................................2
Minimumhardwareandsoftwarerequirements............................2
Recommendedhardwareandsoftwarerequirements.......................3
StartingtheSIPProvisioningClient ........................................3
Usingtheonlinehelp ...................................................5
Settinguptimezones...................................................5
SettinguptimeszonesintheUnitedStates ..............................6
Selectingatimezone ...............................................6
Creatinganewtimezone ............................................8
ModifyingorDeletingatimezone ......................................8
Changingtheadminpassword............................................9
ExitingtheSIPProvisioningClient.........................................9
v
SIP Provisioning Client User Guide
vi Contents
Chapter 2
AdministrationOverview........................................11
Introduction .........................................................11
SIPProvisioningroles,rights,andtasks ...................................12
Understandingprovisioningrolesandrights ................................15
Creatinganewprovisioningrole .........................................16
Listingprovisioningroles ...............................................17
Creatinganewadministrator............................................19
Listingadministrators ..................................................20
Chapter 3
Domain Management. . .........................................23
Introductiontodomains ................................................23
Domaintypes........................................................24
Addingalocalrootdomain..............................................26
Addingasubdomain ..................................................31
Addingaforeigndomain ...............................................33
Listing/modifyingalocalorforeigndomain .................................33
Deletingalocaldomain ................................................35
Deletingaforeigndomain ..............................................36
Banningauser.......................................................36
Defininguserdevicestatusreasons ......................................38
[Standard - Nortel Networks Confidential]
Limitingaccesstoadomain .........................................15
Systemadministratorprovisioningrole .................................16
Rootdomain .....................................................24
Subdomain ......................................................24
Foreigndomain ...................................................25
Settingupbanlist .................................................36
Viewingalistofbannedusers........................................37
Addingastatusreason .............................................38
Viewingstatusreasons .............................................39
Chapter 4
IPCMs .......................................................41
WhatisanIPCM? ....................................................41
NN10043-113
AddinganIPCMcluster ................................................42
AssigningandmodifyingIPCMstoadomain................................44
DeletinganIPCMcluster ...............................................46
ListingphysicalIPCMs.................................................47
Chapter 5
VoiceMailServers.............................................49
Introduction .........................................................49
Voicemailservertypes ................................................50
ProvisioningaSIP-basedvoicemailserver.................................50
AddingaSIP-basedvoicemailserver..................................51
Addingaphantomvoicemailserveruser ...............................53
ProvisioningaTrunk-basedvoicemailserver ...............................54
AddingaTrunk-basedvoicemailserver ................................55
ProvisioningaLine-basedvoicemailserver ................................60
AddingaLine-basedvoicemailserver .................................61
Assigningausertoaprovisionedvoicemailserver ..........................67
Listing/modifying/deletingavoicemailserver ...............................68
UsingCPLscriptswithvoicemail ........................................69
Contents vii
Chapter 6
DefiningandAssigningServices.................................71
Definingserviceparameters ............................................71
Assigningservicestoadomain ..........................................75
Chapter 7
Assigning Services and Creating Service Packages .................79
Understandingservicepackages.........................................79
Listingavailableservices ...............................................79
Assigningservicestoaservicepackage ...................................83
Creatingaservicepackage .............................................86
Listing/modifying/deletingservicepackages ................................87
Assigningservicepackagestodomainsandsubdomains......................89
Upgradinganddowngradingservicepackages ..............................90
SIP Provisioning Client User Guide
viii Contents
Chapter 8
User Management .............................................91
Managinguserfunctions ...............................................91
Addingausertoadomainorsubdomain ..................................92
Addingablendeduser.................................................95
Addingi2004InternetTelephonecapabilityforauser.........................99
Addingaconferenceserveruserandroute................................101
Adding a conference server user and route using the SIP Provisioning Client . .101
Adding conference server routes using the SIP Personal Agent . . . . . . . . . . . . . 103
Settinguprulesfortheconferenceserverroute .........................104
Customizingservicepackages..........................................104
Listing/modifying/deletingusers.........................................105
Listing/modifying/deletingaliases........................................107
Listing/modifying/deletingblendedaliases.................................109
Chapter 9
Managing i2004 Internet Telephones .............................111
[Standard - Nortel Networks Confidential]
Introduction ........................................................111
Adding an i2004 Internet Telephone . . . . . ................................111
Listingani2004InternetTelephone ......................................116
Deletingani2004InternetTelephone ....................................119
Chapter 10
Telephony Routes ............................................121
AddingClassofService(COS)information................................122
Addingatelephonyroute..............................................124
Listingatelephonyroute ..............................................128
Addingaroutelist ...................................................128
Listingaroutelist ....................................................130
Usingthetranslationverificationtool .....................................131
Setting up an interworking profile with the Communications Server 2000 (CS2000) .133
Chapter 11
Gateways ...................................................135
Introductiontogateways ..............................................135
NN10043-113
Addingagateway....................................................136
Listingagateway ....................................................137
Addingagatewayroute ...............................................138
Listingagatewayroute ...............................................140
Addingagatewaytrunkgroup ..........................................141
Listingagatewaytrunkgroup ..........................................142
Appendix A
Provisioning Sequence ........................................145
Sequenceoftasks ...................................................145
Appendix B
Understanding Telephony Routing and Translations................149
Telephony routing concepts . . . . . . . . . . . . ................................149
Subdomains.....................................................149
ClassofService..................................................150
SIPApplicationModuleroutingstages ................................151
Telephony routing terminology . . . . . . . . . . ................................152
Routelists ......................................................152
Example of telephony route redirection between domains . . . . . . . . . . . . . .153
Example of telephony route redirection between subdomains . . . . . . . . . . . 153
Routes .........................................................154
Privatetelephonyroutes ........................................155
SIPandgatewayroutes ........................................155
Sample dial plan for telephony routes . . . . ................................155
Provisioningdomains,subscribers,andCOS ...........................155
Exampledialplanassignments......................................157
Dialplandescription ..............................................157
AssociatingCOSandtheroute ......................................158
Telephony route provisioning scenario and examples . . . . . . . . ................158
Step1:Createtheparentandsubdomains.............................159
Step2:CreatetheCOS............................................161
Step3:CreatethesubscribersandassigntheCOS......................162
Step4:Creategateways,gatewayroutesandtrunkgroups................165
Step 5: Create the telephony routes . . ................................166
Contents ix
SIP Provisioning Client User Guide
x Contents
Appendix C
911 Emergency Notification ....................................181
911emergencynotificationtermsandconcepts ............................181
SettingupInstantMessageNotifications..................................182
Using the SIP Provisioning Client to add emergency subscribers and telephony routes .
183
Using the SIP Personal Agent to route 91 1emergency notifications . . . . . . . . . . . . .192
Index .......................................................195
[Standard - Nortel Networks Confidential]
Addingaprivateroutetosubdomainrich.abc.com....................167
AddingSIProutestoabc.comandxyz.com .........................169
Addingagatewayroutetoabc.com ...............................172
Step 6: Create the telephony route lists and assign COS . . ................174
Step7:Testthetelephonyroutingconfiguration .........................178
CreatingaCOSforthe911notification ................................184
Addingagateway,gatewayroute,andtrunkgroup.......................185
Addingaprivatetelephonyroute.....................................187
Addingagatewaytelephonyroute ...................................189
Addinganemergencysubscriber ....................................190
AddinganOSNsubscriber .........................................192
Settinguparoutelistfortheemergencysubscriber ......................192
Settinguparulefortheemergencynotificationroute.....................193
NN10043-113

Figures

Figure1 SIPProvisioningClientloginwindow..............................4
Figure2 SIPProvisioningClientwelcomewindow..........................4
Figure3 Sessioninactivitymessage ....................................5
Figure4 TimeZonedetailswindow .....................................7
Figure5 Addnewtimezone...........................................8
Figure6 AddaNewRolewindow......................................17
Figure7 ListSystemRoleswindow ....................................18
Figure 8 Role details window . . . . . . . . .................................19
Figure9 Createnewadmin ..........................................20
Figure10 Adminswindow.............................................21
Figure11 AdminDetailswindow........................................22
Figure12 Domainsandsubdomains ....................................25
Figure13 Createnewdomainwindow ...................................27
Figure14 Createnewsubdomainwindow ................................32
Figure15 Createnewdomainwindow ...................................33
Figure16 ListDomainswindow-step1..................................34
Figure17 Listdomains-step2 ........................................35
Figure18 AddapartytoDomainBanListwindow..........................37
Figure19 DomainBanListwindow .....................................38
Figure20 AddStatusReasonwindow ...................................39
Figure21 StatusReasonswindow ......................................40
Figure22 Modifystatusreasonwindow ..................................40
Figure23 CreatenewIPCMwindow ....................................43
Figure24 ListIPCMClusterswindow....................................44
Figure25 ModifyIPCMwindow ........................................45
Figure 26 IPCM Domain Relation window . . . . . . . . . . . . . . . .................46
Figure27 IPCMDeleteconfirmationdialogbox ............................47
Figure28 ListingphysicalIPCMs .......................................48
Figure29 DeletephysicalIPCMconfirmationdialogbox .....................48
xi
SIP Provisioning Client User Guide
xii Figures
Figure30 Createnewvoicemailserverwindow(SIP)-step .................51
Figure31 Createnewvoicemailserverwindow(SIP)-step2 ................52
Figure32 VoiceMailServerswindow(SIP) ...............................53
Figure33 Userrouteswindow .........................................54
Figure34 Createnewvoicemailserverwindow(Trunk-based)-step1 .........55
Figure35 Createnewvoicemailserverwindow(Trunk-based)-step2 .........56
Figure36 Createnewvoicemailserverwindow(Trunk-based)-step3 .........58
Figure37 VoiceMailServerswindow(Trunk-based) ........................60
Figure38 Createanewvoicemailserverwindow(Line-based)-step1.........61
Figure39 Createnewvoicemailserverwindow(Line-based)-step2 ..........62
Figure40 Createnewvoicemailserverwindow(Line-based)-step3 ..........64
Figure41 Createnewvoicemailserverwindow(Line-based)-step4 ..........66
Figure42 VoiceMailServerswindow(Line-based) .........................67
Figure43 Listofvoicemailservers .....................................68
Figure44 Listofavailableserviceswindow ...............................72
Figure45 Addnewparametervalueswindow .............................75
Figure46 Assignserviceswindow ......................................76
Figure47 Assignservicestoadomainwindow ............................77
Figure48 Listofavailableservices......................................80
Figure49 Assignserviceswindow ......................................84
Figure50 Assignservicestodomainswindow .............................85
Figure51 Createnewpackagewindow ..................................86
Figure 52 List of packages domain window . . . . . . . . . . . . . . .................88
Figure53 Assignpackagetodomainswindow.............................89
Figure54 Addnewuser ..............................................92
Figure55 Addnewuser-blended ......................................96
Figure 56 Blended User added successfully confirmation . . . .................97
Figure57 Servicepackagecustomizationforablendeduser .................98
Figure 58 User details window (i2004) . . .................................99
Figure59 Conferenceuser-addroute..................................102
Figure 60 Conference user - route added ................................103
Figure61 Customizeservicepackagelink ...............................105
Figure62 ListUserswindow..........................................106
Figure63 Listuserssearchresults.....................................106
Figure64 Userdetailswindow ........................................107
[Standard - Nortel Networks Confidential]
NN10043-113
Figure 65 List aliases window . . . . . . . . . ................................108
Figure66 Listaliasessearchresults....................................109
Figure67 BlendedAliasessearchresultswindow .........................110
Figure68 Addingadevice ...........................................112
Figure69 Adddevice-IPCMdevicecreated .............................115
Figure70 DeviceUsers-assigningusers ...............................116
Figure 71 List Devices window . . . . . . . . ................................117
Figure72 Listdevicessearchresults ...................................118
Figure73 Modifyingadeviceinadomainwindow .........................118
Figure74 DevicesinDomainwindow(searchresults)......................119
Figure75 ClassofServiceinformationfordomainwindow ..................123
Figure76 CreateNewTelephonyRoutewindow ..........................124
Figure 77 Telephony Route Listing window . . . . . . . . . . . . . . ................126
Figure 78 Telephony route listing window ................................128
Figure79 CreateaNewRouteListwindow ..............................129
Figure80 Listroutelistswindow.......................................131
Figure81 TranslationVerificationToolwindow............................132
Figure82 Translationtoolresultswindow................................133
Figure83 SetProfileforDomainwindow ................................133
Figure84 Createnewgatewaywindow .................................136
Figure85 Gatewayswindow..........................................137
Figure86 Gatewayswindow(ListGateways).............................138
Figure87 Createnewgatewayroutewindow.............................139
Figure88 Gatewayrouteswindow .....................................139
Figure89 Gatewayrouteswindow(ListRoutes) ..........................140
Figure90 Reordertrunkgroupswindow.................................141
Figure91 Createnewtrunkgroupwindow ...............................142
Figure92 TrunkGroupswindow .......................................142
Figure93 TrunkGroupswindow(ListTrunkGroup).........................143
Figure94 Exampledomaintree .......................................150
Figure95 SIPApplicationModuleroutingstages..........................152
Figure96 Routelistredirect(domaintodomain) ..........................153
Figure97 Routelistredirect(betweensubdomains) .......................154
Figure98 Domains/subscribersusedforthesampledialplan ................156
Figure99 Parentdomainprovisioningmenu .............................160
Figures xiii
SIP Provisioning Client User Guide
xiv Figures
Figure100 Subdomainprovisioning.....................................161
Figure101 CreatingCOS .............................................162
Figure102 Assigningservicepackagestosubdomains......................163
Figure103 AddingasubscriberwithCOS ................................164
Figure104 Addingagatewaytoabc.com ................................165
Figure105 Addingagatewayroute .....................................166
Figure106 Addingatrunkgrouptoagatewayroute ........................166
Figure107 Menutoaddroutesinsubdomain .............................167
Figure108 Addingaprivateroutetorich.abc.com..........................168
Figure109 Privateroutecreated .......................................168
Figure110 SettingtheSubscriberNotFoundoption ........................168
Figure111 Listingaprivateroute .......................................169
Figure112 AddingaSIProutetoabc.com................................170
Figure113 SIProutechangeparameters.................................170
Figure114 SIProuteoptions ..........................................171
Figure115 ListingSIProutesinabc.com .................................171
Figure116 SIProutetoabc.com .......................................171
Figure117 Addingagatewayroute .....................................172
Figure118 Gatewaychangeparameters .................................173
Figure119 Gatewayrouteoptions ......................................173
Figure120 Listingabc.comroutes ......................................174
Figure121 Addingaroutelisttoabc.com ................................175
Figure122 AddingaroutelistwithPSTNroutetoabc.com ...................175
Figure123 Listingofabc.comroutelists .................................176
Figure124 Listingofxyz.comroutelists..................................176
Figure125 Addingaroutelisttorich.abc.com .............................177
Figure126 Listingofrich.abc.comroutelists ..............................177
Figure127 Subdomain5digittranslationstrace ...........................178
Figure128 Gatewayroutetranslationstrace ..............................179
Figure129 SIProutetracefromabc.comtoxyz.com........................180
Figure130 Restrictedroutetrace .......................................180
Figure131 CreatingaCOSforthe911notification .........................185
Figure132 Addinganewgateway ......................................186
Figure133 Listofgateways ...........................................186
Figure134 Creatinganewgatewayroute ................................186
[Standard - Nortel Networks Confidential]
NN10043-113
Figure135 Creatinganewtrunkgroup ...................................187
Figure136 Createnewtelephonyroutewindow ...........................188
Figure137 Changeparameters ........................................188
Figure138 Creatinganewroutelist.....................................189
Figure 139 Create gateway telephony route to PSAP . . . . . . . ................190
Figure140 Gatewayrouteoptions ......................................190
Figure141 Adduser-emergencysubscriber..............................191
Figures xv
SIP Provisioning Client User Guide
xvi Figures
[Standard - Nortel Networks Confidential]
NN10043-113

Tables

Table1 SIPProvisioningtasksoverview................................12
Table2 Exampleofrolesandrights ...................................15
Table3 Createnewdomainnamerestrictions ...........................28
Table4 Createnewdomainparameters ................................28
Table5 CreatenewIPCMparameters .................................43
Table6 Voicemailservertypes.......................................50
Table7 SIP-basedvoicemailparameters...............................52
Table8 SMDIparameters ...........................................57
Table9 PRIGatewayconnectionparameters............................59
Table10 Line-basedvoicemailserverSMDIparameters....................63
Table11 Line-basedvoicemailservergeneralparameterinformation..........65
Table12 Line-basedvoicemailserverparameters.........................67
Table13 Servicesparametersandoptions ...............................73
Table14 Servicesparametersandoptions ..............................81
Table15 Adduserparameterdescriptions ...............................93
Table16 i2004properties ...........................................100
Table17 i2004InternetTelephoneparameters...........................113
Table 18 Click Save. The IPCM Device Created window appears (Figure 69). . . 115
Table 19 Telephony route parameter information . . . . . . . . . ................125
Table 20 Telephony route parameters window (Private, SIP, Gateway) . . . . . . . .127
Table21 Callroutingoptions.........................................130
Table22 SIPProvisioningClientprovisioningsequence ...................145
Table23 Exampledialplandata ......................................157
Table24 Dialplanforabc.comandxyz.com.............................157
Table25 AssociationbetweenCOSandRoutes .........................158
Table26 Subscribersinrich.abc.com ..................................166
Table27 DataforSIProutes .........................................169
xvii
SIP Provisioning Client User Guide
xviii Tables
[Standard - Nortel Networks Confidential]
NN10043-113

Welcome

The Session Initiation Protocol (SIP) Provisioning Client is a web-based
Graphical User Interface (GUI) for service providers to complete administrative
tasks, for example, provisioning administrators, domains, IP Client Managers
(IPCMs) and IPCM clusters.

Overview

Service providers access the SIP Provisioning Client with any web browser. Being
a web-based system, the SIP Provisioning Client provides the service providers
with an highly efficient access from anywhere capability.
Note: The provisioning abilities visible to a n administrator in the SIP Provisioning Client GUI depends on the level of authority assigned to their account.
xix

Audience

This guide is intended for service providers and administrators (with varying
levels of privileges) assigned to manage customer domains.

What is not covered

This document does not cover
• Configuration
• System Management Console
SIP Provisioning Client User Guide
xx Welcome

Text and graphic conventions

This guide uses the following text and graphic conventions:
bold text Indicates a menu option, link, or command key you
need to click. Example: Click Ok.
italic text Indicates
• a domain name or subdomain name
•adocumenttitle
• a variable name
separator ( > ) Shows menu paths.
Example: Gateway > Add Gateway Indicates a top level menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a sub menu item in the SIP Provisioning Client menu hierarchy.

Acronyms

NN10043-113
Indicates a form in the SIP Provisioning Client menu hierarchy.
This guide uses the following acronyms
CAS Channel Associated Signalling CPL Call Processing Language COS Class of Service CS2000 Communication Server 2000 DSL Digital Subscriber Line GMT Greenwich Mean Time
DHCP Dynamic Host Configuration Protocol DIGMAN Digit Manipulation GUI Graphical User Interface IP Internet Protocol IPCM Internet Protocol Client Manager MAddr Media Access Control Address MCP Multimedia CommunicationsPortfolio MSD Most Significant Digit MWI Message Waiting Indicator PDIL Partial Dial PRI Primary Rate Interface PSEIZ Permanent Seizure PSTN Public Switched Telephone Network SA System Administrator SIP Session Initiation Protocol SMDI Simplified Message Desk Interface TDM Time Division Multiplex UNIStim Unified Network IP Stimulus URI Uniform Resource Identifier URL Uniform Resource Locator VMS Voice Mail Server VPN Virtual Private Network
Welcome xxi

Related publications

• SIP Personal Agent Getting User Guide (Part No. NN10039-112)
• SIP Multimedia Web Client User Guide (Part No. NN10040-112)
• SIP Multimedia PC Client User Guide (Part No. NN10041-112)
• i2004 Internet Telephone User Guide (Part No. NN10042-113)
SIP Provisioning Client User Guide
xxii Welcome
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If you purchased a service contract for your Nortel Networks product from a
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Technical Support.
NN10043-113
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the http://www.nortelnetworks.com/help/contact/
erc/index.html URL.

Chapter 1 Getting Started

Topics in this section:
• “SIP Provisioning Client overview” on page 1
• “SIP Provisioning Client features” on page 2
• “System requirements” on page 2
• “Using the online help” on page 5
• “Setting up time zones” on page 5
• “Changing the admin password” on page 9
• “Exiting the SIP Provisioning Client” on page 9

SIP Provisioning Client overview

1
The SIP Provisioning Client is a web-based GUI that you use to perform the
following administrative and provisioning tasks:
• define administration roles and privileges
• manage (list add, modify, or delete) users and devices
• define multiple service packages
• assign services to service packages
• assign service packages to domains
• assign translation information specific to a domain or subdomain
• provision voice mail servers
• provision 911 emergency notification
SIP Provisioning Client User Guide
2 Chapter 1 Getting Started

SIP Provisioning Client features

The SIP Provisioning Client gives service providers the capability to create and
set security,access, and permissions for the following components and roles of the
user framework:
• administration
• domains and subdomains (users, devices, telephony routes)
• gateways
• IPCM clusters
• voice mail servers
•services
•system
Note: The provisioning capabilities visible to an administrator in the SIP Provisioning Client menu depend on the level of authority (rights) assigned to their account.

System requirements

The following section describes the minimum and recommended hardware and
software requirements for the SIP Provisioning Client.

Minimum hardware and software requirements

• 200MHz Pentium class or equivalent processor
• No additional free RAM is required. (The minimum memory requirements of your browser must be met. See your browser documentation for more information.)
• No additional harddrive space is required. (Local caching of web pages is performed by your web browser. See your browser documentation for information on the minimum disk space requirements.)
• Mouse (optional)
• 640x480 @8bpp (256 colors) VGA graphics card
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• Microsoft* Windows* 98 Second Edition (SE), Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, Microsoft XP, or Microsoft Windows NT* 4.0 with Service Pack 5 (SP5)
• 28.8Kbps modem
• Netscape* Communicator 4.77 or Internet Explorer 5.0
• Cookies and javascript enabled

Recommended hardware and software requirements

• 300MHz (or higher) Pentium class
• No additional free RAM is required. (The minimum memory requirements of your browser must be met. See your browser documentation for more information.)
• No additional harddrive space is required. (Local caching of web pages is performed by your web browser. See your browser documentation for more information on the minimum disk space requirements.)
• Mouse (required)
• 800x600 or higher @16bpp (65,536 colors) VGA or better video graphics card
• Microsoft Windows 98 Second Edition (SE), Microsoft Windows 2000, Microsoft XP, or Microsoft Windows NT 4.0 with Service Pack 5 (SP5)
• 56Kbps modem or other high speed connection (For example, cable modem, Digital Subscriber Line (DSL) modem, 10baseT ethernet, an so forth)
• Netscape Communicator 4.77 or greater, or Internet Explorer 5.0 or greater
• Cookies and javascript enabled
Chapter 1 Getting Started 3

Starting the SIP Provisioning Client

To start the SIP Provisioning Client from your PC
1 Start any supported web browser. 2 Enter the Uniform Resource Locator (URL) for the SIP Provisioning Client.
The SIP Provisioning Client Login window appears (Figure 1).
SIP Provisioning Client User Guide
4 Chapter 1 Getting Started
Figure 1 SIP Provisioning Client login window.
3 Enter your username and password in the respective fields. 4 Click LOG IN NOW to log in. Upon a successful login, the SIP Provisioning
Client Welcome window appears.
Figure 2 SIP Provisioning Client welcome window
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If the SIP Provisioning Client GUI is inactive for a period of time, your session will expire. The following message appears:
Figure 3 Session inactivity message
To restart the SIP Provisioning Client, click on the link to login again. Contact your service provider to request a change to the session expiration time limit.

Using the online help

There are several ways that you can access SIP Provisioning Client help:
• online help - from the SIP Provisioning Client screen, click the Help button to view a t ask-based help system. The online help provides:
— help pages containing forward and backward navigation icons — procedures that help you use the SIP Provisioning Client — a Table of Contents with hypertext links — an Index with hypertext links
• questionmarkhelp.Clickthequestionmarkicontodisplayadescriptionand possible values for parameter fields on a form.
Chapter 1 Getting Started 5

Settinguptimezones

The SIP Provisioning C lient allows you to define and manage as many time zones as you require to meet your needs, and to create your own time zones for easy reference. Time zones define the time zone from which a subscriber normally accesses the system (that is, the subscribers’s local time zone). Time zones are used in the SIP Personal Agent Call Manager function to set a screening rule that applies during a certain time. This time is dependent on the time zone selected.
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6 Chapter 1 Getting Started
The SIP Provisioning Client is initially set up with the standard 24 time zones: plus or minus 12 hours from the Greenwich Mean Time (GMT) format. However, there are more than 300+ time zones. What defines a time zone is not just the offset from the GMT.It is also whether or not the time zone uses Daylight Saving Time, when Daylight Saving Time occurs, and what the offset is.

Setting up times zones in the United States

As an example, the time zones you would set up across the United States from East to West are listed in the following table:
Zone Standard Time Daylight Saving Time
Atlantic AST ADT Eastern EST EDT Central CST CDT Mountain MST MDT Pacific PST PDT Alaska AKST AKDT Hawaii HST Not Observed

Selecting a time zone

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To select a time zone
1 Click the System menu option. 2 Click the Timezones form. The Timezone details window appears.
Figure 4 Time Zone details window
Chapter 1 Getting Started 7
3 Select a zone from the list of time zones. 4 From the drop down list, select a time zone.
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8 Chapter 1 Getting Started
5 Click Save.

Creating a new time zone

To create a new time zone
1 Click the System m enu option. 2 Click the Timezones form. The Timezone details window appears. 3 In the Add new timezone box, enter a meaningful name for the time zone in
the Name field. (This field is visible to subscribers.) Both the name and the time zone need to be unique.
Figure 5 Add new time zone
4 Click Save to save the new time zone. Click View details to see the list of
time zones.

Modifying or Deleting a time zone

The SIP Provisioning Client is preloaded with a number of default times zones. You may wish to modify or delete a time zone to prevent the time zone from showing up in the drop down list that is available when creating or modifying a user.
To modify or delete a time zone
1 Click the Services menu option. 2 Click the Timezones form. The Timezone details window appears. 3 Select the time zone that you wish to delete. Click the Delete link next to any
time zone that you do not need. In the confirmation dialog box, Click Ok to permanently delete the time zone or Cancel to abort the action.
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